TAY S I D E P O L I C E
Contents 1 Introduction
NOVEMBER 2011
2 Guidance 4 Policing Tayside Scorecard 6 Policing Dundee Scorecard 11 Policing Angus Scorecard 16 Policing Perth & Kinross Scorecard
Introduction This Scorecard is produced within the first five working days of every month.
COMMUNITY PRIORITIES
It is intended as an early snapshot of local performance results covering force key performance indicators.
VISION AND VALUES
Results are presented down to Section level. A fuller performance report covering a wider range of force performance is available on the force intranet and web site at the beginning of the month following.
STANDARDS OF SERVICE
REVIEW
MANAGE
ENGAGE
RESULTS
RESOURCES
AND LISTEN
GUIDANCE
INTERPRETATION OF RESULTS
B
ASELINES FOR IMPROVEMENT adopt the methodology used in previous years, incorporating the most recent three years average performance. For some KPIs an adjusted improvement target has been implemented rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and alters the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. These are ratified through the force Performance Committee. Results are colour-coded against the following criteria: On or above target Below target
E
XTREME CAUTION should be exercised when considering percentage changes from one time period to another, especially at Section-level. Please interpret percentages in conjunction with actual numbers of crimes involved.
2
POLICING TAYSIDE KEY PERFORMANCE INDICATORS
SCORECARDS COVERING FORCE, DIVISIONS AND SECTIONS
Tayside Land Area: 2,896 square miles Population: 399,550 Police Officers: 1231 Police Staff: 505 Special Constables: 169
3
KEY PERFORMANCE RESULTS SCORECARD APRIL - NOVEMBER 2011 POLICING TAYSIDE
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Result
2010-11 Result
%/pp Change
2010-11 Result
%/pp Change
2.9
91.5%
91.3%
92.2%
-0.9
91.5% 98.0%
90.7%
7.3
First Contact:% of respondents provided with the name of the person dealing with their enquiry
80.0% 84.7% 82.3%
2.4
80.0% 80.1% 83.7%
-3.6
80.0%
84.8%
80.4%
4.4
80.0% 88.8%
83.1%
5.7
Updating the Public:% of customers who received an update on the progress of their enquiry
65.0% 60.7% 59.3%
1.4
65.0% 56.8% 60.4%
-3.6
65.0%
59.2%
56.3%
2.9
65.0% 65.0%
61.2%
3.8
Customer Experience: Overall satisfaction rating of the service provided by Tayside Police
85.0% 83.5% 81.5%
2.0
85.0% 80.4% 83.2%
-2.8
85.0%
83.1%
81.4%
1.7
85.0% 86.6%
80.3%
6.3
203/672 (30.2%)
2011-12 Result
2011-12 Target
91.5% 91.4% 88.5%
269/864 (31.1%)
2011-12 Target
%/pp Change
2010-11 Result
3.4
794/2400 (33.1%)
2011-12 Result
2011-12 Target
% / pp Change
2010-11 Result
91.5% 94.0% 90.6%
(Response Rate)
2011-12 Result
First Contact: Overall satisfaction rating for service provided at first contact
CUSTOMER SATISFACTION:
2011-12 Target
KEY On or above target Below target
322/864 (37.3%)
CRIME Groups 1-4 recorded - Detection rate Violent Crime recorded - Detection rate Robbery recorded - Detection rate Vandalism recorded - Detection rate Domestic Housebreaking recorded - Detection rate
17950
10326 12718
-18.8%
46.5% 47.3% 44.5%
2.8
371
-0.5%
540
373
85.0% 83.6% 82.0%
1.6
79
-12.2%
156
90
70.0% 67.1% 60.0%
7.1
2910
-22.5%
5400
3753
32.0% 30.7% 30.9%
-0.2
452
-28.8%
775
635
30.0% 35.8% 30.1%
5.7
-24.5%
3650
2168
2626
-17.4%
45.5% 46.6% 41.8%
4.8
49.0%
45.4%
50.6%
-5.2
207
3.5%
100
59
64
-7.8%
75.0% 77.3% 70.0%
7.3
96.0%
91.5%
93.8%
-2.3
48
-17.2%
8
5
5
0.0%
80.0%
20
10000
285
110
5334
7061
200
58
62.0% 54.2% 44.8%
9.4
1453
-29.0%
1260
768
887
-13.4%
27.5% 28.2% 26.8%
1.4
37.0%
31.5%
38.4%
-6.9
267
-40.8%
90
69
78
-11.5%
10.6
40.0%
39.1%
51.3%
-12.2
3000
545
2047
451
26.0% 33.7% 23.1%
85.0% 100.0%
4300
2824
48.0% 50.1% 155
105
92.0% 91.4% 38
26
80.0% 84.6% 1140
689
36.0% 34.8% 140
116
40.0% 38.8%
3031
-6.8%
45.5%
4.6
109
-3.7%
97.2%
-5.8
27
-3.7%
88.9%
-4.3
819
-15.9%
33.1%
1.7
106
9.4%
44.3%
-5.5
KEY PERFORMANCE RESULTS SCORECARD APRIL-NOVEMBER 2011 continued POLICING TAYSIDE
KEY On or above 3 year average
POLICING DUNDEE
POLICING ANGUS
POLICING PERTH & KINROSS
2011-12 Target
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Target
2011-12 Result
2010-11 Result
%/pp Change
People killed
28
15
23
-34.8%
N/A
0
3
-100.0%
N/A
4
6
-33.3%
N/A
11
14
-21.4%
People seriously injured
248
139
128
8.6%
N/A
37
30
23.3%
N/A
37
36
2.8%
N/A
65
62
4.8%
Children killed
1
1
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
0
0
#DIV/0!
N/A
1
0
#DIV/0!
Children seriously injured
29
17
18
-5.6%
N/A
9
9
0.0%
N/A
6
6
0.0%
N/A
2
3
-33.3%
Sickness Absence - police officers
4.0%
3.9%
4.0%
-0.1
4.0%
3.3%
3.8%
-0.5
4.0%
5.7%
5.5%
0.2
4.0%
4.4%
4.2%
0.2
Sickness Absence - police staff
4.5%
3.7%
4.7%
-1
4.5%
3.7%
3.4%
0.3
4.5%
5.0%
4.3%
0.7
4.5%
2.5%
5.9%
-3.4218
Below 3 year average
ROAD CASUALTIES
RESOURCES
Finance - Variance from budget
COMMUNITY PRIORITIES
VISION AND VALUES
STANDARDS OF SERVICE
REVIEW RESULTS
MANAGE RESOURCES
ENGAGE AND LISTEN
TAYSIDE CRIME IN MORE DETAIL PERIOD APRIL to NOVEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 31 0 176 90 39 4 20 12 1
0 29 0 149 54 41 4 18 11 0
93.5% 84.7% 60.0% 105.1% 100.0% 90.0% 91.7% 0.0%
7 51 0 151 79 57 5 9 9 3
7 47 0 122 53 60 3 8 7 3
100.0% 92.2% 80.8% 67.1% 105.3% 60.0% 88.9% 77.8% 100.0%
7 20 0 -25 -11 18 1 -11 -3 2
64.5% -14.2% -12.2% 46.2% 25.0% -55.0% -25.0% 200.0%
373
306
82.0%
371
310
83.6%
-2
-0.5%
37 7 106 46 27 52
17 4 70 40 17 41
45.9% 57.1% 66.0% 87.0% 63.0% 78.8%
53 1 143 27 36 36
35 0 88 16 17 31
66.0% 0.0% 61.5% 59.3% 47.2% 86.1%
16 -6 37 -19 9 -16
43.2% -85.7% 34.9% -41.3% 33.3% -30.8%
275
189
68.7%
296
187
63.2%
21
7.6%
635 268 348 191 469 313 11 166 4838 253 32 32 397 79
191 82 116 58 75 161 11 115 2655 52 32 23 247 41
30.1% 30.6% 33.3% 30.4% 16.0% 51.4% 100.0% 69.3% 54.9% 20.6% 100.0% 71.9% 62.2% 51.9%
452 179 226 125 284 218 13 149 4213 225 39 14 335 63
162 28 86 33 86 108 13 124 2398 86 39 16 202 10
35.8% 15.6% 38.1% 26.4% 30.3% 49.5% 100.0% 83.2% 56.9% 38.2% 100.0% 114.3% 60.3% 15.9%
-183 -89 -122 -66 -185 -95 2 -17 -625 -28 7 -18 -62 -16
-28.8% -33.2% -35.1% -34.6% -39.4% -30.4% 18.2% -10.2% -12.9% -11.1% 21.9% -56.3% -15.6% -20.3%
8032
3859
48.0%
6535
3391
51.9%
-1497
-18.6%
153 3753 132
47 1160 95
30.7% 30.9% 72.0%
109 2910 105
35 892 71
32.1% 30.7% 67.6%
-44 -843 -27
-28.8% -22.5% -20.5%
4038
1302
32.2%
3124
998
31.9%
-914
-22.6%
12718
5656
44.5%
10326
4886
47.3%
-2392
-18.8%
136 6 229 48 0 565 265 299 1416 31 71
135 6 228 45 3 550 243 299 1417 30 69
99.3% 100.0% 99.6% 93.8% 97.3% 91.7% 100.0% 100.1% 96.8% 97.2%
63 9 210 76 3 540 231 196 1595 42 80
64 9 212 75 3 532 221 195 1598 45 70
101.6% 100.0% 101.0% 98.7% 100.0% 98.5% 95.7% 99.5% 100.2% 107.1% 87.5%
-73 3 -19 28 3 -25 -34 -103 179 11 9
-53.7% 50.0% -8.3% 58.3% -4.4% -12.8% -34.4% 12.6% 35.5% 12.7%
3066
3025
98.7%
3045
3024
99.3%
-21
-0.7%
15784
8681
55.0%
13371
7910
59.2%
-2413
-15.3%
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
6
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011 POLICING DUNDEE
SECTION 1 City Centre and Maryfield
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
5334
7061
-24.5%
1439
2101
-31.5%
1331
1645
-19.1%
1372
1571
-12.7%
1192
1744
-31.7%
- Detection rate
46.6%
41.8%
4.8
58.2%
52.2%
6
44.0%
37.8%
6.2
42.9%
39.5%
3.4
40.0%
35.0%
5
207
200
3.5%
57
59
-3.4%
54
41
31.7%
50
33
51.5%
46
67
-31.3%
- Detection rate
77.3%
70.0%
7.3
68.4%
66.1%
2.3
83.3%
65.9%
17.4
78.0%
84.8%
-6.8
80.4%
68.7%
11.7
Indecency (G2)
155
136
14.0%
59
57
3.5%
36
20
80.0%
35
32
9.4%
25
27
-7.4%
- Detection rate
59.4%
60.3%
-0.9
69.5%
77.2%
-7.7
61.1%
45.0%
16.1
54.3%
46.8%
7.5
40.0%
51.9%
-11.9
Dishonesty (G3)
3400
4505
-24.5%
1041
1499
-30.6%
889
1078
-17.5%
823
936
-12.1%
647
992
-34.8%
- Detection rate
52.2%
46.8%
5.4
64.6%
58.1%
6.5
48.6%
44.3%
4.3
43.7%
37.9%
5.8
47.9%
40.7%
7.2
Mal Mischief, vandalism (G4)
1572
2220
-29.2%
282
486
-42.0%
352
506
-30.4%
464
570
-18.6%
474
658
-28.0%
- Detection rate
29.3%
27.9%
1.4
30.1%
29.4%
0.7
24.7%
21.3%
3.4
36.6%
38.9%
-2.3
25.1%
22.2%
2.9
48
58
-17.2%
14
23
-39.1%
16
12
33.3%
10
12
-16.7%
8
11
-27.3%
- Detection rate
54.2%
44.8%
9.4
35.7%
43.5%
-7.8
62.5%
33.3%
29.2
70.0%
75.0%
-5
50.0%
27.3%
22.7
Vandalism
1453
2047
-29.0%
258
449
-42.5%
320
468
-31.6%
421
520
-19.0%
454
610
-25.6%
- Detection rate
28.1%
26.8%
1.3
27.9%
26.1%
1.8
24.1%
20.3%
3.8
35.9%
39.2%
-3.3
24.0%
21.6%
2.4
268
451
-40.6%
29
87
-66.7%
70
102
-31.4%
94
120
-21.7%
75
142
-47.2%
33.6%
23.1%
10.5
37.9%
24.1%
13.8
22.9%
15.7%
7
31.9%
32.5%
-0.6
44.0%
19.7%
24.3
Violent Crime (G1)
7 Robbery
Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING DUNDEE
2011-12 Result
Groups 1-4
CRIME
SECTION 1 City Centre and Maryfield
POLICING DUNDEE
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
8
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Lochee and Ryehill
91.5%
91.4% 88.5%
2.9
97.4% 89.8%
7.6
91.6% 85.3%
6.3
90.2% 87.7%
2.5
89.2% 92.2%
-3.0
80.0%
80.1% 83.7%
-3.6
87.0% 84.0%
3.0
78.0% 81.6%
-3.6
82.7% 82.5%
0.2
76.0% 87.5%
-11.5
65.0%
56.8% 60.4%
-3.6
66.7% 74.4%
-7.7
56.6% 51.7%
4.9
57.1% 66.7%
-9.6
50.8% 52.8%
-2.0
85.0%
80.4% 83.2%
-2.8
88.6% 87.5%
1.1
78.3% 79.2%
-0.9
77.4% 85.5%
-8.1
80.6% 82.3%
-1.7
269/864 (31.1%)
44/156 (28.2%)
65/211 (30.8%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 88.5% to 91.4% - Reduction in identifying the person dealing with the enquiry from 83.7% to 80.1% Updating the Public - Reduction in updating the public from 60.4% to 56.8% Customer Experience - Reduction in overall customer experience from 83.2% to 80.4%.
86/260 (33.1%)
74/237 (31.2%)
Policing Dundee: Standards of Service ~ April - November
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
POLICING DUNDEE
SECTION 1 City Centre and Maryfield
SECTION 2 Lochee and Ryehill
SECTION 3 Downfield and Hilltown
SECTION 4 Longhaugh and Broughty Ferry
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
77.7%
63.4%
14.3
81.0%
63.4%
17.6
69.2%
55.5%
13.7
75.6%
65.8%
9.8
84.6%
68.5%
16.1
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
52.4%
47.9%
4.5
51.7%
36.9%
14.8
40.4%
49.0%
-8.6
47.3%
50.0%
-2.7
64.5%
52.6%
11.9
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
51.0%
50.0%
1.0
48.3%
59.5%
-11.2
56.6%
50.0%
6.6
54.6%
55.8%
-1.2
45.2%
38.6%
6.6
Public Perception
9 Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Drug dealing/drug abuse Dangerous/careless driving Housebreaking Other* Vandalism/graffiti Alcohol related crime Assault Motor vehicle crime Cause no concern: Robbery
Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Housebreaking Other Vandalism/graffiti Cause no concern: Assault Robbery Alcohol related crime Motor vehicle crime
Drug dealing/drug abuse Housebreaking Antisocial behaviour Other Vandalism/graffiti Alcohol related crime Assault Dangerous/careless driving Motor vehicle crime Cause no concern: Robbery
Drug dealing/drug abuse Dangerous/careless driving Antisocial behaviour Other Housebreaking Vandalism/graffiti Assault Alcohol related crime Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Other Housebreaking Assault Cause no concern: Robbery Motor vehicle crime
223/864 (25.8%)
32/154 (20.8%)
56/208 (26.9%)
58/232 (25.0%)
77/270 (28.5%)
Policing Dundee: Public Perception ~ April - November
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
Policing Dundee: Community Summaries ~ April - November 2011 SECTION 1: CITY CENTRE AND MARYFIELD Crime - Overall reduction of 31.5% in Groups 1-4 crime ( 662 crimes), largest reduction in Division - Reduction in crimes of dishonesty of 30.6% (458 crimes) - Largest reduction in Division in vandalism of 42.5% (191 crimes) - Largest reduction in Division in domestic housebreaking of 66.7% (58 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 58.2% - Best detection rate across Division for crimes of dishonesty at 58.1% - Significant improvement in detection rate for domestic HB, from 24.1% last year to 37.9% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry from 74.4% recorded last year to 66.7%, however still the highest result recorded across the Division - Best result across the Division with an improvement in overall satisfaction with the service provided by the police, from 87.5% to 88.6% Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 63.4% recorded last year to 81% - Similar positive results with respect to people concerned about becoming a victim of crime and feeling safe after dark SECTION 2: LOCHEE AND RYEHILL Crime - Overall reduction of 19.1% in Groups 1-4 crime (314 crimes) - Reduction of 31.6% in vandalism (148 crimes) - Reduction of 31.4% in domestic housebreaking (32 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 44.3% to 48.6% - Improvement in detection rate for vandalism from 20.3% to 24.1% Standards of Service - Improvement of 4 percentage points in updating the public, from 51.7% to 56.6% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 55.5% recorded last year to 69.2% - Drop in the proportion of people feeling safe after dark, from 49% to 40.4% - Similar scenario with respect to concern about becoming a victim of crime, increasing from 50% to 56.6% SECTION 3: DOWNFIELD AND HILLTOWN Crime - Overall reduction of 12.7% in Groups 1-4 crime (199 crimes) - Reduction of 19% in vandalism (99 crimes) - Reduction of 21.7% in domestic housebreaking (26 crimes) Detection rate - Improvement in detection rate for crimes of dishonesty from 37.9% to 43.7% Standards of Service - Decrease in proportion of people who stated they had received an update on the progress of their enquiry
10
Policing Dundee: Community Summaries ~ April - November 2011 from 66.7% recorded last year to 57.1% - Decrease in overall customer satisfaction with the service provided by the police, from 85.5% recorded last year to 77.4% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 65.8% recorded last year to 75.6% SECTION 4: LONGHAUGH AND BROUGHTY FERRY Crime - Largest reduction in Division in Groups 1-4 crime of 31.7% (552 crimes) - Largest reduction in Division in violent crime (31.3%, 21 crimes) - Largest reduction in Division in crimes of dishonesty of 34.8% (345 crimes) set against an improved detection rate - Reduction in vandalism of 25.6% (156 crimes) - Continued reduction in domestic housebreaking of 47.2% (67 crimes) Detection rate - Best detection rate for domestic HB across Division, significant improvement from 19.7% to 44% Standards of Service - Decrease of 2 percentage points in proportion of people who stated they had received an update on the progress of their enquiry, from 52.8% recorded last year to 50.8%, lowest result across Division Public Perception - Substantial improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 68.5% recorded last year to 84.6%, the best result across the Division - Similar improvement in people feeling safe after dark, from 52.6% to 64.5%, the best result across the Division - Conversely, increase in concern about becoming a victim of crime, from 38.6% to 45.2%, but still the best result across the Division
11
POLICING DUNDEE: Crime in more detail PERIOD APRIL to NOVEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others
0 17 0 87 58 18 2 12 5 1
0 15 0 63 26 18 2 11 5 0
88.2% 72.4% 44.8% 100.0% 100.0% 91.7% 100.0% 0.0%
1 24 0 94 48 26 5 4 2 3
1 21 0 73 26 29 3 3 1 3
100.0% 87.5% 77.7% 54.2% 111.5% 60.0% 75.0% 50.0% 100.0%
1 7 0 7 -10 8 3 -8 -3 2
41.2% 8.0% -17.2% 44.4% 150.0% -66.7% -60.0% 200.0%
200
140
70.0%
207
160
77.3%
7
3.5%
22 3 39 17 20 35
10 2 19 7 12 32
45.5% 66.7% 48.7% 41.2% 60.0% 91.4%
27 0 64 17 15 32
16 0 30 11 8 27
59.3% 46.9% 64.7% 53.3% 84.4%
5 -3 25 0 -5 -3
22.7% -100.0% 64.1% 0.0% -25.0% -8.6%
136
82
60.3%
155
92
59.4%
19
14.0%
451 158 121 92 336 174 10 67 2685 128 22 14 200 47
104 51 36 33 48 72 10 41 1535 18 22 6 119 13
23.1% 32.3% 29.8% 35.9% 14.3% 41.4% 100.0% 61.2% 57.2% 14.1% 100.0% 42.9% 59.5% 27.7%
267 98 99 51 170 114 11 69 2210 96 22 5 151 37
90 15 24 9 47 50 11 61 1323 28 22 8 84 2
33.7% 15.3% 24.2% 17.6% 27.6% 43.9% 100.0% 88.4% 59.9% 29.2% 100.0% 160.0% 55.6% 5.4%
-184 -60 -22 -41 -166 -60 1 2 -475 -32 0 -9 -49 -10
-40.8% -38.0% -18.2% -44.6% -49.4% -34.5% 10.0% 3.0% -17.7% -25.0% 0.0% -64.3% -24.5% -21.3%
4505
2108
46.8%
3400
1774
52.2%
-1105
-24.5%
98 2047 75
22 548 49
22.4% 26.8% 65.3%
59 1453 60
15 410 36
25.4% 28.2% 60.0%
-39 -594 -15
-39.8% -29.0% -20.0%
GROUP 4 - TOTAL
2220
619
27.9%
1572
461
29.3%
-648
-29.2%
SUB-TOTAL OF GROUPS 1 TO 4
7061
2949
41.8%
5334
2487
46.6%
-1727
-24.5%
70 0 84 24 0 282 154 115 687 21 46
69 0 84 20 3 269 140 117 682 19 44
98.6% 100.0% 83.3% 95.4% 90.9% 101.7% 99.3% 90.5% 95.7%
35 3 89 47 2 290 138 118 707 22 52
36 3 90 46 2 283 131 117 707 25 47
102.9% 100.0% 101.1% 97.9% 100.0% 97.6% 94.9% 99.2% 100.0% 113.6% 90.4%
-35 3 5 23 2 8 -16 3 20 1 6
-50.0% 6.0% 95.8% 2.8% -10.4% 2.6% 2.9% 4.8% 13.0%
GROUP 5 - TOTAL
1483
1447
97.6%
1503
1487
98.9%
20
1.3%
TOTAL OF GROUPS 1 TO 5
8544
4396
51.5%
6837
3974
58.1%
-1707
-20.0%
GROUP 1 - TOTAL
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
12
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL - NOVEMBER 2011 SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 2 Montrose and Brechin
SECTION 3
SECTION 4
Arbroath
Carnoustie
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2626
-17.4%
621
764
-18.7%
486
697
-30.3%
788
916
-14.0%
273
249
9.6%
45.4%
50.6%
-5.2
40.3%
46.7%
-6.4
48.1%
57.1%
-9
51.1%
50.1%
1
39.2%
45.8%
-6.6
59
64
-7.8%
10
19
-47.4%
9
13
-30.8%
30
22
36.4%
10
10
0.0%
- Detection rate
91.5%
93.8%
-2.3
90.0%
84.2%
5.8
0
90.0%
95.5%
-5.5
90.0%
100.0%
-10
Indecency (G2)
81
75
8.0%
19
14
35.7%
17
23
-26.1%
37
19
94.7%
8
19
-57.9%
- Detection rate
67.9%
96.0%
-28.1
78.9%
50.0%
28.9
64.7%
104.3%
-39.6
64.9%
126.3%
-61.4
62.5%
89.5%
-27
Dishonesty (G3)
1223
1536
-20.4%
384
494
-22.3%
267
361
-26.0%
450
565
-20.4%
122
116
5.2%
- Detection rate
49.6%
53.0%
-3.4
43.5%
49.2%
-5.7
55.1%
56.5%
-1.4
56.9%
55.2%
1.7
30.3%
47.4%
-17.1
805
951
-15.4%
208
237
-12.2%
193
300
-35.7%
271
310
-12.6%
133
104
27.9%
33.3%
40.2%
-6.9
28.4%
38.4%
-10
34.7%
52.3%
-17.6
35.4%
32.9%
2.5
34.6%
30.8%
3.8
5
5
0.0%
0
3
***
1
0
***
3
2
50.0%
1
0
***
100.0%
80.0%
20
0.0%
66.7%
***
100.0%
0.0%
***
0
100.0%
0.0%
***
768
887
-13.4%
200
219
-8.7%
178
288
-38.2%
258
284
-9.2%
132
96
37.5%
31.5%
38.4%
-6.9
27.0%
37.9%
-10.9
31.5%
51.7%
-20.2
33.7%
29.6%
4.1
34.1%
26.0%
8.1
69
78
-11.5%
30
30
0.0%
17
19
-10.5%
16
25
-36.0%
6
4
50.0%
39.1%
51.3%
-12.2
33.3%
50.0%
-16.7
41.2%
52.6%
-11
50.0%
56.0%
-6
33.3%
25.0%
8.3
Groups 1-4 - Detection rate Violent Crime (G1)
13
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
100.0% 100.0%
100.0% 100.0%
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
POLICING ANGUS
2011-12 Result 2168
CRIME
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 3 Arbroath
SECTION 4 Carnoustie
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
% / pp Change
Response Rate
2010-11 Result
14
First Contact % of respondents provided with the name of the person dealing with their enquiry Updating the Public % of customers who received an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the service provided by Tayside Police
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 2 Montrose and Brechin
91.5%
91.3% 92.2%
-0.9
93.8% 88.1%
5.7
88.3% 91.7%
-3.4
90.4% 94.4%
-4.0
94.1% 100.0%
-5.9
80.0%
84.8% 80.4%
4.4
90.9% 76.9%
14.0
90.9% 82.9%
8.0
75.0% 81.7%
-6.7
85.7% 80.0%
5.7
65.0%
59.2% 56.3%
2.9
60.5% 52.0%
8.5
43.8% 60.7%
-16.9
66.0% 56.8%
9.2
69.7% 57.9%
11.8
85.0%
83.1% 81.4%
1.7
78.8% 78.8%
0.0
80.4% 81.2%
-0.8
87.2% 81.2%
6.0
86.5% 91.7%
-5.2
203/672 (30.2%)
50/169 (29.6%)
58/174 (33.3%)
57/240 (23.7%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Reduction in satisfaction with service at first contact from 92.2% to 91.3% - Improvement in identifying the person dealing with the enquiry from 80.4% to 84.8%. This result well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 56.3% to 59.2% Customer Experience - Improvement in overall customer experience from 81.4% to 83.1%
38/89 (42.7%)
Policing Angus: Standards of Service ~ April - November
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
SECTION 1 Forfar and Kirriemuir
POLICING ANGUS
SECTION 2 Montrose and Brechin
SECTION 3 Arbroath
SECTION 4 Carnoustie
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
70.3%
74.9%
-4.6
75.8%
66.7%
9.1
72.3%
78.1%
-5.8
55.2%
66.0%
-10.8
77.5%
94.4%
-16.9
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
66.0%
65.2%
0.8
60.8%
71.9%
-11.1
63.9%
52.1%
11.8
56.5%
58.4%
-1.9
77.6%
80.0%
-2.4
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
33.0%
35.8%
-2.8
27.9%
25.0%
2.9
19.6%
37.5%
-17.9
54.1%
52.2%
1.9
30.3%
22.0%
8.3
Public Perception
15
Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Other* Vandalism/graffiti Alcohol related crime Housebreaking Cause no concern: Assault Robbery Motor vehicle crime 212/672 (31.5%)
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Vandalism/graffiti Housebreaking Other Alcohol related crime Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Antisocial behaviour Drug dealing/drug abuse Other Alcohol related crime Vandalism/graffiti Housebreaking Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/careless driving Drug dealing/drug abuse Antisocial behaviour Vandalism/graffiti Alcohol related crime Housebreaking Other Cause no concern: Assault Robbery Motor vehicle crime
Dangerous/reckless driving Antisocial behaviour Other Drug dealing/drug abuse Alcohol related crime Housebreaking Vandalism/graffiti Cause no concern: Assault Robbery Motor vehicle crime
47/162 (29.0%)
47/159 (29.5%)
49/181 (27.1%)
69/170 (40.6%)
Policing Angus: Public Perception ~ April - November
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
Policing Angus: Community Summaries ~ April - November 2011 SECTION 1: FORFAR AND KIRRIEMUIR Crime - Overall reduction of 18.7% in Groups 1-4 crime (143crimes), a further improvement on the 17.3% recorded last month - Reduction in crimes of dishonesty of 22.3% (110 crimes), a further improvement on the 20.1% recorded last month - Section continues to show no robberies recorded to date - Reduction of 8.7% in vandalism (19 crimes), a further improvement on the 7.3% recorded last month Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 52% recorded last year to 60.5% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66.7% recorded last year to 75.8% Drop in the proportion of people feeling safe after dark, from 71.9% to 60.8% SECTION 2: MONTROSE AND BRECHIN Crime - Largest reduction in Division in Groups 1-4 crime (30.3%, 211crimes) - Reduction in crimes of dishonesty of 26% (94 crimes), a further improvement over the 23% recorded last month - Reduction of 38.2% in vandalism (110 crimes), and the best result recorded for the Division Detection rate - Dip in detection rate for overall crime groups 1-4, from 57.1% last year to 48.1% - Dip in detection rate for vandalism from 51.7% to 31.5% Standards of Service - Substantial decrease in the proportion of people who stated they had received an update on the progress of their enquiry from 60.7% recorded last year to 43.8%, the lowest result recorded across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 78.1% recorded last year to 72.3% - Improvement in people feeling safe after dark, from 52.1% to 63.9% Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 37.5% to 19.6%, the best result across the Division SECTION 3: ARBROATH Crime - Overall reduction of 14% in Groups 1-4 crime (128 crimes) - Reduction in crimes of dishonesty of 20.4% (115 crimes) Detection rate - Best detection rate across the division for Groups 1-4 at 51.1% - Best detection rate across the division for crimes of dishonesty at 56.9% - Best detection rate across the division for housebreaking at 50% Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 56.8% recorded last year to 66% - Improvement in overall satisfaction with the service provided by the police, from 81.2% to 87.2%, the best
16
Policing Angus: Community Summaries ~ April - November 2011 result across the Division Public Perception Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 66% recorded last year to 55.2% SECTION 4: CARNOUSTIE Crime - Only Section to show increase in Groups 1-4 crimes (9.6%, 24 crimes) - Increase in vandalism of 37.5%, (36 crimes) Detection rate - Improvement in detection rate for vandalism, from 26% to 34.1% Standards of Service - Substantial improvement in the proportion of people who stated they had received an update on the progress of their enquiry, from 57.9% recorded last year to 69.7%, the best result across the Division - Decrease in overall satisfaction with the service provided by the police, from 91.7% to 86.5%, however, still the best result across the Division Public Perception - Drop in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 94.4% recorded last year to 77.5%, but still the best result across the Division - Best result across Division for proportion of people feeling safe after dark, 77.6% - Concern about becoming a victim of crime has increased from 22% to 30.3%
17
POLICING ANGUS: Crime in more detail PERIOD APRIL to NOVEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 3 0 42 5 11 1 1 1 0
0 3 0 39 4 12 1 1 0 0
100.0% 92.9% 80.0% 109.1% 100.0% 100.0% 0.0% -
2 5 0 28 5 12 0 4 3 0
2 5 0 24 5 12 0 4 2 0
100.0% 100.0% 85.7% 100.0% 100.0% 100.0% 66.7% -
2 2 0 -14 0 1 -1 3 2 0
66.7% -33.3% 0.0% 9.1% -100.0% 300.0% 200.0% -
64
60
93.8%
59
54
91.5%
-5
-7.8%
8 1 38 15 4 9
2 2 32 27 4 5
25.0% 200.0% 84.2% 180.0% 100.0% 55.6%
16 0 49 6 9 1
10 0 35 5 4 1
62.5% 71.4% 83.3% 44.4% 100.0%
8 -1 11 -9 5 -8
100.0% -100.0% 28.9% -60.0% 125.0% -88.9%
75
72
96.0%
81
55
67.9%
6
8.0%
78 62 74 49 24 53 0 34 993 56 6 10 87 10
40 24 19 15 5 32 0 21 545 20 6 8 67 12
51.3% 38.7% 25.7% 30.6% 20.8% 60.4% 61.8% 54.9% 35.7% 100.0% 80.0% 77.0% 120.0%
69 32 50 24 26 37 0 21 841 50 3 3 65 2
27 6 15 9 3 25 0 18 452 14 3 3 30 2
39.1% 18.8% 30.0% 37.5% 11.5% 67.6% 85.7% 53.7% 28.0% 100.0% 100.0% 46.2% 100.0%
-9 -30 -24 -25 2 -16 0 -13 -152 -6 -3 -7 -22 -8
-11.5% -48.4% -32.4% -51.0% 8.3% -30.2% -38.2% -15.3% -10.7% -50.0% -70.0% -25.3% -80.0%
1536
814
53.0%
1223
607
49.6%
-313
-20.4%
32 887 32
14 341 27
43.8% 38.4% 84.4%
17 768 20
8 242 18
47.1% 31.5% 90.0%
-15 -119 -12
-46.9% -13.4% -37.5%
951
382
40.2%
805
268
33.3%
-146
-15.4%
2626
1328
50.6%
2168
984
45.4%
-458
-17.4%
26 5 59 15 0 133 48 81 263 2 15
26 5 59 15 0 132 44 81 264 2 15
100.0% 100.0% 100.0% 100.0% 99.2% 91.7% 100.0% 100.4% 100.0% 100.0%
12 2 61 8 1 116 36 28 205 8 13
13 2 61 8 1 115 35 29 208 7 11
108.3% 100.0% 100.0% 100.0% 100.0% 99.1% 97.2% 103.6% 101.5% 87.5% 84.6%
-14 -3 2 -7 1 -17 -12 -53 -58 6 -2
-53.8% -60.0% 3.4% -46.7% -12.8% -25.0% -65.4% -22.1% 300.0% -13.3%
647
643
99.4%
490
490 100.0%
-157
-24.3%
3273
1971
60.2%
2658
-615
-18.8%
GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
1474
55.5%
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
18
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD APRIL -NOVEMBER 2011 SECTION 3
SECTION 5
SECTION 6
Perth City
East Perthshire
South Perthshire
SECTION 7 North and West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2826
3031
-6.8%
1575
1643
-4.1%
505
496
1.8%
578
618
-6.5%
168
274
-38.7%
50.1%
45.5%
4.6
55.3%
51.2%
4.1
45.3%
46.6%
-1.3
44.3%
35.3%
9
35.1%
32.1%
3
105
109
-3.7%
71
69
2.9%
13
22
-40.9%
15
17
-11.8%
6
1
500.0%
- Detection rate
91.4%
97.3%
-5.9
95.8%
94.2%
1.6
84.6%
109.1%
-24.5
73.3%
94.1%
-20.8
Indecency (G2)
60
64
-6.3%
24
28
-14.3%
17
21
-19.0%
17
9
88.9%
2
6
-66.7%
- Detection rate
66.7%
54.7%
12
70.8%
64.3%
6.5
70.6%
42.9%
27.7
64.7%
77.8%
-13.1
0.0%
16.7%
-16.7
Dishonesty (G3)
1914
1991
-3.9%
1063
1106
-3.9%
314
297
5.7%
421
411
2.4%
116
177
-34.5%
- Detection rate
52.8%
47.1%
5.7
60.1%
55.9%
4.2
43.9%
44.8%
-0.9
47.0%
29.7%
17.3
31.0%
35.6%
-4.6
747
867
-13.8%
417
440
-5.2%
161
156
3.2%
125
181
-30.9%
44
90
-51.1%
36.0%
34.7%
1.3
35.5%
32.0%
3.5
42.2%
41.7%
0.5
28.8%
40.3%
-11.5
38.6%
24.4%
14.2
26
27
-3.7%
23
21
9.5%
0
1
***
3
4
-25.0%
0
1
***
84.6%
88.9%
-4.3
91.3%
90.5%
0.8
0.0%
100.0%
***
33.3%
75.0%
-41.7
0.0%
100.0%
***
689
819
-15.9%
383
415
-7.7%
150
147
2.0%
116
170
-31.8%
40
87
-54.0%
34.7%
33.1%
1.6
34.2%
29.6%
4.6
42.0%
39.5%
2.5
25.9%
40.0%
-14.1
37.5%
25.3%
12.2
116
106
9.4%
69
69
0.0%
20
16
25.0%
24
17
41.2%
3
4
-25.0%
38.8%
44.3%
-5.5
37.7%
50.7%
-13
40.0%
37.5%
3
41.7%
35.3%
6.4
33.3%
0.0%
33.3
CRIME Groups 1-4 - Detection rate Violent Crime (G1)
19
Mal Mischief, vandalism (G4) - Detection rate Robbery - Detection rate Vandalism - Detection rate Domestic Housebreaking - Detection rate
Caution! Variation in results may appear extreme due to very small numbers of crimes involved. Cells with symbol *** mean that a valid percentage change could not be calculated.
100.0% 100.0%
0
POLICING PERTH & KINROSS
POLICING PERTH & KINROSS
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
%/pp Change
2010-11 Result
2011-12 Result
Response Rate
% / pp Change
20
First Contact % of respondents provided with 80.0% the name of the person dealing with their enquiry Updating the Public % of customers who received 65.0% an update on the progress of their enquiry Customer Experience Overall satisfaction rating of the 85.0% service provided by Tayside Police
2010-11 Result
91.5%
2011-12 Result
First Contact Overall satisfaction rating for service provided at first contact
2011-12 Target
Customer Satisfaction
SECTION 5 East Perthshire
98.0% 90.7%
7.3
97.1% 87.9%
9.2
100.0% 95.9%
4.1
97.2% 90.6%
6.6
100.0% 86.4%
13.6
88.8% 83.1%
5.7
89.1% 78.5%
10.6
91.4% 85.7%
5.7
90.0% 91.7%
-1.7
80.0% 66.7%
13.3
65.0% 61.2%
3.8
60.3% 58.9%
1.4
70.6% 69.8%
0.8
65.7% 59.5%
6.2
73.9% 68.4%
5.5
86.6% 80.3%
6.3
85.9% 77.2%
8.7
89.5% 82.7%
6.8
86.7% 83.3%
3.4
83.4% 82.6%
0.8
322/863 (37.3%)
147/438 (33.6%)
60/185 (32.4%)
84/180 (46.7%)
31/60 (51.7%)
Caution should be exercised when interpreting the results at sectional level due to the small sub-sample sizes. First Contact - Improvement in satisfaction with service at first contact from 90.7% to 98.0%, the highest result across the force. This result well exceeds the force target set at 91.5% - Improvement in identifying the person dealing with the enquiry from 83.1% to 88.8%, the highest result across the force. This result again well exceeds the force target set at 80.0% Updating the Public - Improvement in updating the public from 61.2% to 65.0%, the highest result across the force and achieves the force target set at 65.0% Customer Experience - Improvement in overall customer experience from 80.3% to 86.6%, the highest result across the force. This result exceeds the force target set at 85.0%
Policing Perth & Kinross: Standards of Service ~ April - November
KEY PERFORMANCE RESULTS: DIVISIONAL SCORECARD - STANDARDS OF SERVICE - APRIL - NOVEMBER 2011
SECTION 3 Perth City
POLICING PERTH & KINROSS
SECTION 5 East Perthshire
SECTION 6 South Perthshire
SECTION 7 North & West Perthshire
2011-12 Result
2010-11 Result
% / pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
2011-12 Result
2010-11 Result
%/pp Change
Crime in neighbourhood % of residents who thought that the crime rate in their neighbourhood had remained the same or improved over the past year
72.8%
75.2%
-2.4
72.1%
64.4%
7.7
78.2%
78.1%
0.1
68.8%
84.7%
-15.9
75.0%
70.2%
4.8
Feelings of safety after dark % of residents who felt safe walking alone in their neighbourhood after dark
71.3%
69.2%
2.1
58.1%
47.5%
10.6
71.8%
75.0%
-3.2
81.1%
77.9%
3.2
77.7%
78.8%
-1.1
Concerns at becoming a victim of crime % of residents concerned at becoming a victim of crime in their neighbourhood
27.9%
27.4%
0.5
27.7%
40.2%
-12.5
32.6%
22.3%
10.3
28.6%
24.8%
3.8
13.8%
19.2%
-5.4
Public Perception
21 Issues that cause most concern in neighbourhoods *Other includes: Litter, Dog Fouling, Fly tipping etc
Response Rate
Antisocial behaviour Dangerous/careless driving Housebreaking Other* Alcohol related crime Vandalism/graffiti Drug dealing/drug abuse Motor vehicle crime Assault Cause no concern: Robbery 299/864 (34.6%)
Antisocial behaviour Drug dealing/drug abuse Other Housebreaking Alcohol related crime Dangerous/careless driving Vandalism/graffiti Motor vehicle crime Cause no concern: Assault Robbery
Dangerous/careless driving Antisocial behaviour Housebreaking Vandalism/graffiti Alcohol related crime Other Drug dealing/drug abuse Assault Cause no concern: Robbery Motor vehicle crime
Antisocial behaviour Dangerous/careless driving Housebreaking Other Vandalism/graffiti Alcohol related crime Drug dealing/drug abuse Motor vehicle crime Cause no concern: Assault Robbery
Antisocial behaviour Dangerous/careless driving Other Vandalism/graffiti Housebreaking Alcohol related crime Cause no concern: Assault Robbery Drug dealing/drug abuse Motor vehicle crime
87/264 (32.9%)
81/229 (35.4%)
102/271 (37.6%)
29/100 (29.0%)
Policing Perth & Kinross: Public Perception ~ April - November
DIVISIONAL SCORECARD - PUBLIC PERCEPTION - APRIL - NOVEMBER 2011
Policing Perth & Kinross: Community Summaries ~ April - November 2011
SECTION 3: PERTH CITY Crime - Slight reduction in Groups 1-4 crime (4.1%, 68 crimes) Detection rate - Best detection rate across the Division for Groups 1-4 at 55.3% , a further improvement over last month's 52.7% - Best detection rate across the division for crimes of dishonesty at 60.1%, a further improvement on the 56.8% recorded last month Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 77.2% to 85.9% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 64.4% recorded last year to 72.1% - Improvement in people feeling safe after dark, from 47.5% to 58.1% - Marked reduction in the proportion of people who were concerned about becoming a victim of crime, from 40.2% to 27.7% SECTION 5: EAST PERTHSHIRE Crime - Slight increase in groups 1-4 crime, only 9 crimes - No robberies recorded since the beginning of the year Detection rate - Best detection rate across the Division for vandalism at 42% Standards of Service - Substantial improvement in overall satisfaction with the service provided by the police, from 82.7% to 89.5%, the best result across the Division Public Perception - Best result across the Division with respect to the proportion of people who thought crime in their neighbourhood had improved or remained the same, 78.2% - Increase in the proportion of people who were concerned about becoming a victim of crime, from 22.3% to 32.6% SECTION 6: SOUTH PERTHSHIRE Crime - Reduction of 6.5% in Groups 1-4 crime (40 crimes) - Reduction of 31.8% in vandalism (54 crimes) Detection rate - Crimes of dishonesty detection rate of 47%, a 17.3 percentage point improvement over the previous year - Best detection rate across the division for domestic housebreaking at 41.7%, Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 59.5% recorded last year to 65.7% - Improvement in overall satisfaction with the service provided by the police, from 83.3% to 86.7% Public Perception - Improvement in the proportion of people who thought crime in the neighbourhood had improved or remained 22
Policing Perth & Kinross: Community Summaries ~ April - November 2011 the same, from 84.7% recorded last year to 68.8% - Best result across the Division with respect to people feeling safe after dark, 81.1% SECTION 7: NORTH AND WEST PERTHSHIRE Crime - Reduction of 38.7% in Groups 1-4 crime (106 crimes), best result across Division - Reduction of 34.5% in crimes of dishonesty (61 crimes), best result across the division - No robberies recorded since the beginning of the year - Significant reduction of 54% in vandalism (47 crimes), best result across the Division Detection rate - Low level of vandalism recorded (40) and high detection rate of 37.5%, an improvement of 12.2 percentage points over last year Standards of Service - Improvement in the proportion of people who stated they had received an update on the progress of their enquiry from 68.4% recorded last year to 73.9%, the best result across the Division Public Perception - Slight improvement with respect to the proportion of people who thought crime in the neighbourhood had improved or remained the same, from 70.2% recorded last year to 75% - Best result across the Division with respect to the proportion of people who were concerned about becoming a victim of crime, 13.8%
23
POLICING PERTH & KINROSS: Crime in more detail PERIOD APRIL to NOVEMBER CRIME CLASSIFICATION
2010/2011 Made known
2011/2012
DETECTIONS number %
Made known
DETECTIONS number %
INC./DEC. number %
GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL
0 11 0 47 27 10 1 7 6 0
0 11 0 47 24 11 1 6 6 0
100.0% 100.0% 88.9% 110.0% 100.0% 85.7% 100.0% -
4 22 0 29 26 19 0 1 4 0
4 21 0 25 22 19 0 1 4 0
100.0% 95.5% 86.2% 84.6% 100.0% 100.0% 100.0% -
4 11 0 -18 -1 9 -1 -6 -2 0
100.0% -38.3% -3.7% 90.0% -100.0% -85.7% -33.3% -
109
106
97.2%
105
96
91.4%
-4
-3.7%
7 3 29 14 3 8
5 0 19 6 1 4
71.4% 0.0% 65.5% 42.9% 33.3% 50.0%
10 1 30 4 12 3
9 0 23 0 5 3
90.0% 0.0% 76.7% 0.0% 41.7% 100.0%
3 -2 1 -10 9 -5
42.9% -66.7% 3.4% -71.4% 300.0% -62.5%
64
35
54.7%
60
40
66.7%
-4
-6.3%
106 48 153 50 109 86 1 65 1160 69 4 8 110 22
47 7 61 10 22 57 1 53 575 14 4 9 61 16
44.3% 14.6% 39.9% 20.0% 20.2% 66.3% 100.0% 81.5% 49.6% 20.3% 100.0% 112.5% 55.5% 72.7%
116 49 77 50 88 67 2 59 1162 79 14 6 119 24
45 7 47 15 36 33 2 45 623 44 14 5 88 6
38.8% 14.3% 61.0% 30.0% 40.9% 49.3% 100.0% 76.3% 53.6% 55.7% 100.0% 83.3% 73.9% 25.0%
10 1 -76 0 -21 -19 1 -6 2 10 10 -2 9 2
9.4% 2.1% -49.7% 0.0% -19.3% -22.1% 100.0% -9.2% 0.2% 14.5% 250.0% -25.0% 8.2% 9.1%
1991
937
47.1%
1912
1010
52.8%
-79
-4.0%
23 819 25
11 271 19
47.8% 33.1% 76.0%
33 689 25
12 240 17
36.4% 34.8% 68.0%
10 -130 0
43.5% -15.9% 0.0%
867
301
34.7%
747
269
36.0%
-120
-13.8%
3031
1379
45.5%
2824
1415
50.1%
-207
-6.8%
40 1 86 9 0 150 63 103 466 8 10
40 1 85 10 0 149 59 101 471 9 10
100.0% 100.0% 98.8% 111.1% 99.3% 93.7% 98.1% 101.1% 112.5% 100.0%
16 4 60 21 0 134 57 50 683 12 15
15 4 61 21 0 134 55 49 683 13 12
93.8% 100.0% 101.7% 100.0% 100.0% 96.5% 98.0% 100.0% 108.3% 80.0%
-24 3 -26 12 0 -16 -6 -53 217 4 5
-60.0% 300.0% -30.2% 133.3% -10.7% -9.5% -51.5% 46.6% 50.0% 50.0%
936
935
99.9%
1052
1047
99.5%
116
12.4%
3967
2314
58.3%
3876
2462
63.5%
-91
-2.3%
GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL
GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL
GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL
SUB-TOTAL OF GROUPS 1 TO 4
GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others GROUP 5 - TOTAL
TOTAL OF GROUPS 1 TO 5
Please Note: This document is an end of month 'snap-shot' in time and the data may vary from later publications where updates have been taken into consideration.
24
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