ISSUE 1 JANUARY 2011
Tay Equality Making the Difference
Tayside Police Diversity Update WELCOME to the Tayside Police & Community Advisers’ Update. This is a unique partnership initiative with our Strategic Community Advisory Group (Strategic CAG). Whether you are a member of staff, or part of the diverse communities of Tayside, we aim to inform, recognise good practice, seek your input and even generate debate around equality and diversity issues. But before you move on directly to the articles in this newsletter, may I, as Chief Editor, introduce myself and my wonderful team? Yours truly is the Force Diversity Adviser, located within HQ Crime Division. My remit is, in simple terms, to facilitate the provision of a fair and equal policing service that recognises difference and treats people in accordance with their individual needs. I develop, inform and influence Tayside Police and national equality policies, action plans and assessments. I am available to all staff in offering information and an in‐house advisory service in relation to equality and diversity issues from a service delivery perspective. Mrs Katherine Burrows is my very able Co‐Editor and representative of the Strategic and Perth & Kinross Community Advisory Groups. Katherine is the newsletter’s roving investigative reporter, seeking out interviews with interesting individuals, ranks/roles and community sector organisations – Be prepared to be quizzed by Katherine!
Nasreen Mohammed
Katherine Burrows
Ms Claire McLaren, HQ Crime Administrator, is the invaluable computer genius, as well as patient soul, that helps put all the articles into the right places and makes them fit the text boxes ‐ No easy task when we keep trying to squeeze in ‘just one more item’! We couldn’t have done it without you Claire. Now please read on. We hope that you will find the newsletter interesting and useful. Let us know what you enjoy tell us what you enjoy, or find of interest in the newsletter and tell us how we might improve the next edition.
Claire McLaren
Nasreen
CONTENTS Involving and Consulting Our Communities
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New Places to Find Tayside Police
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Social Model of Disability
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Scambusters
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Force Communication Centre ‐ Equal Access
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Promoting Gender Equality
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Remote 3rd Party Reporting
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One‐to‐one with Dundee Women's Aid
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Engender
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One‐to‐one with Tayside Deaf Hub
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Engaging With Our Communities
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AMINA ‐ MWRC
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Equality Act 2010
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Disability Equality Scheme Annual Report
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Mental Health Service Users
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INVOLVING AND CONSULTING OUR COMMUNITIES – Nasreen Mohammed Tayside Police is committed to promoting equality by proactively identifying and eliminating unlawful discrimination, harassment and victimisation; advancing equality of opportunity; and fostering good relations between different sections of the community. We feel that community advisers provide an opportunity for the Force to consult with, and get feedback on, policies and procedures which may have an impact on them or their communities. In order to ensure effective community involvement at different levels of decision‐making, the following Community Advisory Groups have been established: Strategic Community Advisory Group—Chaired by the Deputy Chief Constable, this group considers Force‐ wide strategy and policy issues. Membership reflects many of the legally protected characteristics such as, age, disability, gender identity, race, religion or belief, sex and sexual orientation. It meets quarterly in police headquarters at West Bell Street, Dundee. Divisional Community Advisory Groups ‐ These groups work with Divisional Commanders to consider local operational and service delivery issues. Membership reflects the diversity of the local community. The Divisions are responsible for their management and the quarterly meetings usually take place in Divisional headquarters at Dundee, Forfar and Perth. Critical Incident Community Advisors ‐ Selected community advisers may be requested to work with Tayside Police during critical incidents and major investigations/operations to form a non‐standing group to provide advice to Senior Investigating Officers or other relevant staff. Community Advisers can provide valuable feedback, as well as constructive comments and suggestions to help improve the delivery of a service or operation, or in developing a policy. Please make use of this valuable resource. For further information about how to be a part of any of the above groups please contact Nasreen on ‐ 01382 596742.
SOCIAL MODEL OF DISABILITY – Nasreen Mohammed Tayside Police supports the Social Model of Disability by recognising that it is often the social and institutional barriers rather than a person's medical condition or impairment that disables them. We also recognise that people with disabilities don't belong to a single group in society. Therefore, we discuss equality and diversity issues through a variety of internal and external forums that involve management, staff and community members. Positive Action and a proactive approach to developing existing and new equality initiatives and resources has been the driving force for change. Some of the recent and ongoing efforts to improve contact with our Force Communication Centre include promoting equality access and the introduction of the SMS text messaging service.
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FORCE COMMUNICATION CENTRE (FCC) ‐ PROMOTING EQUAL ACCESS Nasreen Mohammed In an emergency, although you can send a text, you should ALSO use other ways of getting help, for example getting a neighbour to phone 999 for you.
Telephone Interpreters ‐ FCC is currently working to improve its capability to deal with calls from community members who may not speak English and require the use of telephone interpreters. Please note we currently have 24/7 access to interpreters in over 100 community languages and British Sign Language (BSL). Staff please note that a policy and guidance document is available on the Force Intranet.
A registration form can be requested from Tayside Police, Call Handling Team Leaders, Force Communication Centre, West Bell Street, Dundee, DD1 9JU. If you have internet access, for non‐emergencies or information, you can also send an e‐mail to mail@tayside.pnn.police.uk
Mental Health Awareness ‐ A number of training sessions have been implemented within the FCC to raise awareness of staff to be able to deal with people with mental health issues in a sensitive way and in accordance with their particular needs. In order to reinforce and support this learning, posters have been placed within the FCC.
Once we receive the completed registration form, we will send a SMS text message to your mobile and update our system. The mobile number we text from is only for text messages and you cannot send photos or video. As soon as we receive the text you have sent us, we will send you a text back. This will be followed by another text telling you what we are doing to help. People often change their mobile phones and numbers. It is very important that you tell us your new number immediately if you change it. Then you can continue to send text messages to us.
I Called…You Were Out ‐ The information Calling Cards left by officers following unsuccessful visits, are under review. We want the card to be user‐ friendly and want to improve access for disabled people and those requiring additional help to understand the card. We also want to ensure efficiency for FCC staff who have to respond to calls related to the cards.
If you require help to register, please contact Alana Trusty, Manager, Deaf Links, Dundee. Tel & text: 07711462385, email: alana@deaflinks.org.uk ; or
Non‐emergency SMS Text Service for Deaf and Hard of Hearing People Tayside Police has established a SMS text service for deaf and hard of hearing people and those who have other communication difficulties. The service is only available to people registered with Tayside Police. This helps us to quickly know who is sending us a text message.
Tayside Deaf Action (formerly Tayside Deaf Association, 36 Roseangle, Dundee DD1 4LY, Tel. (01382) 221124/225627, Fax (01382)200025, Text phone (01382) 227052. There is also a National Emergency SMS Text Messaging Service using 999. This service is a brand new service for people who usually use type talk and minicom. This service is different from the non emergency text messaging service that you are registered with at Tayside Police.
Those who are not registered cannot use this service. If you have already registered, you can use the text service to contact the police. Also police can pass messages to the ambulance, fire, lifeboat and coastguard services if needed.
To find out more about the other service, contact RNID. If you use a Textphone (Minicom) you can call our non‐emergency number 0300 111 2222 and prefix it with 18001 to use Typetalk (Call Relay).
It’s important to understand that SMS Text messages are NOT guaranteed to arrive at police immediately. As with other text messages, they can sometimes delay on your network provider. 3
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DIRECT REPORTING TO TAYSIDE POLICE Members of the public are encouraged to report incidents and crimes direct to Tayside Police. In an emergency, if there is danger or risk to life or serious injury, or a crime is in progress, always call 999. In a non‐emergency situation, to report an incident or crime or seek advice, call 03001112222. However we know that some people need help to make contact or may wish to remain anonymous, if that’s the case, our Remote Reporting Scheme may help.
REMOTE THIRD PARTY REPORTING OF HATE CRIME Kirsty Keay, Community Safety Development Officer A Tayside system that allows members of the public to report crime without first having to speak directly to Tayside Police was further strengthened when three new agencies signed up to offer the service. Action For Children, Dundee Women’s Aid and Citizen’s Advice Bureau in Angus will all be able to report crimes on behalf of victims, where requested. The Tayside Remote Reporting service allows members of the public to report crimes, either by filling in a self‐completion form, which is available on the Tayside Police website, or by attending at a ‘Remote Reporting Site’ and reporting crime to a member of staff there. A number of local and national organisations have signed up to being ‘Remote Reporting Sites’ since November 2009, including Amina, Deaf Links, Gay Men’s Health, LGBT Youth and Victim Support. The service is aimed at all members of the public who may feel anxious or intimidated about contacting the police directly. Remote Reporting enables a person to report their experiences to a third party organisation, who will then communicate directly with the police, whilst providing encouragement and support throughout any subsequent investigation process.
"The service is aimed at all members of the public who may feel anxious or intimidated about contacting the police directly"
Tayside Police appreciates the amount of support that its partners have shown throughout the development of this service and this recent creation of additional partnerships will allow us to reach a wider range of people in the Tayside Community. Organisations will only pass information to the police where the reporting person has given permission. They will always respect the wishes of anyone using their services and will uphold that person’s confidentiality. Remote Reporting is not suitable for incidents that require an immediate response or urgent contact with the police. In such cases, the use of the 999 system or a direct call to the police on 0300 111 2222 is the appropriate action to take.
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ENGENDER ‐ Katherine Burrows Engender is a charitable organisation working on an anti‐sexist agenda in Scotland and Europe to increase women’s power, influence and make visible the impact of sexism on women, men and society. Engender seeks to improve women’s lives by: • Tackling inequality and gender issues • Making Government aware of what women need and want • Pressing for equal representation of women at all levels of Government and public life • Training and supporting women within their communities to influence decision makers • Providing networking in Scotland and internationally In present and recent projects, Engender has been involved in diverse issues including: • Gender based poverty • The role of women in public life and commerce • Enforced prostitution and sexual exploitation • Mothers with severely disabled children Engender works to make Scotland a fairer, safer place where women can flourish and contribute to social and market economies with dignity, freedom and justice. They seek to increase women’s power and influence; make visible the impact of sexism on women and on Scotland’s social, economic and political development; and support people, organisations and our government to make equality a reality. More information can be found at their website: www.engender.org.uk
ENGAGING WITH OUR COMMUNITIES ‐ DC Kevin O’Donnell, HQ Crime Division Contest is the UK’s counter terrorism strategy that aims to reduce risk we face from violent extremism. One part of Contest is Prevent that aims to: Undermine extremist ideology; disrupt those who promote violent extremism; strengthen vulnerable institutions; support individuals who are vulnerable to recruitment by violent extremists; increase the resilience of communities to engage with and resist violent extremists; effectively address grievances; Develop Prevent related intelligence, analysis and evaluation; and improve strategic communications. There are several workshops available to raise awareness of some of the issues and more are being planned. Those already developed: • •
•
WRAP ‐ A workshop which looks at crime/terrorism, the process of vulnerable people being radicalised, and how to recognise, understand and refer those concerns. Operation Hindsight ‐ which explores the consequences of lack of early intervention; Lack of communication between key agencies; Intra‐operability and data sharing opportunities; Symptoms exhibited by vulnerable individuals; and a Multi agency approach to tackle the radicalisation process). Act now ‐ a half day interactive exercise designed to stimulate informative discussion.
To find out more, contact DC Kevin O’Donnell on 01382 596455, kevin.odonnell@tayside.pnn.police.uk
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IT’S FINALLY HERE! Equality Act 2010 Personnel and Equalities Unit have one.
Much of the Equality Act 2010 has been in effect since 01 October with the public sector duties to follow next year. It simplifies, streamlines and strengthens discrimination law by giving individuals greater protection from unlawful conduct and makes it easier for employers and companies to understand their responsibilities. It also sets a new standard for public authorities to advance equality.
An employer can however issue an offer of employment letter that is conditional to the applicant meeting specific relevant health criteria. The change is to make it more difficult for an employer to claim that an applicant was not chosen because of a reason other than disability if all other parts of the process have been carried out.
"It simplifies, streamlines and strengthens discrimination law"
Tayside Police is currently reviewing all its selection processes; however the force is keen to encourage more people with disabilities to apply and if you have ideas to help then please let the Personnel and Equalities Unit know. Does the Act have any implications for service delivery? ‐ Staff are advised to continue the positive approach of the past by providing a professional service that treats ALL people in ALL situations fairly and equally (it doesn't mean 'the same' as everyone else). Essentially, treat people as individuals with differing needs and tailor your response to meet those needs. Where needed, make use of interpreters and other relevant communication support, such as Appropriate Adults to address known barriers and issues.
The Equality Act is a mixture of rights and responsibilities that have either stayed the same, changed, or been extended and introduced for the first time. Disability and the Equality Act 2010 •
• • • • •
An employer can no longer ask anything related to disability and health prior to an offer of appointment letter being issued, except to: Decide whether or not to make reasonable adjustments for a person in the selection process. Decide whether an applicant can carry out a function that is essential to the job. Monitor diversity among people applying for jobs. Take positive action to assist disabled people Assure that a candidate has a disability where the job genuinely requires the jobholder to
To find out more about the Act Staff should visit: Force Intranet/Human Resources/Equal Opportunities or contact the Force Diversity Adviser on ext. 6742. You can also access information on the Government’s own website http://www.equalities.gov.uk/equality_act_2010.aspx
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MENTAL HEALTH SERVICE USERS Dorothy Potter, Mental Health Service Users Co‐ordinator A service user forum meets regularly in Dundee Voluntary Action to encourage people who have had experience of mental ill health to get involved in influencing services and policy.
to police involvement. The group viewed the relevant paperwork to see what was recorded and were made aware of the policies which were in place. This was very reassuring to the group.
Over the past few months groups of service users have been developing positive relationships with the police through a variety of activities. Firstly along with a group called Listen to Us Too we met with police representatives from West Bell Street HQ to look at ways that stress could be reduced when service users have contact with the police .This was a very good first step towards building up contacts and reducing any misunderstandings between the police and service users.
Thirdly, and most recently, Inspector Bryan Knight visited the service user forum and spoke about ways in which the barriers can be broken down between service users and police –for example with remote reporting of crimes. The group said it was one of the best meetings we had held. Lively discussion took place and attitudes changed as mis‐understandings were aired and dealt with by Bryan. We agreed to keep in touch with each other to keep abreast of any new initiatives which might be relevant to us and we were invited to have a visit to the custody suite at Tayside Police HQ to help reduce the fear aroused when people are taken into the cells as a result of behaviour caused by mental health problems.
Some service users shared their experiences of contact with the police and in turn the police expressed a desire to better understand mental health issues. In particular it was thought that the police had dealt sensitively when called to suicide attempts. The family and friends who witnessed the attempt had been well looked after and supported.
The service user co‐ordinator (Dorothy Potter from Dundee Voluntary Action) will attend the strategic community advisory group with service users and also the divisional meeting to ensure that contact is maintained and information shared.
Secondly, as part of a service user‐led audit of local authority services (a response to the With Inclusion in Mind document), two service users met with Nasreen Mohammed to find out what strategies were in place to help people with learning difficulties and mental health issues when they came into contact with the police .This could be either as victims of crime or when their mental health issues caused a problem which led
Service users often expressed a reluctance to speak to the police but hopefully as we continue to build up good relationships the police will be seen as a trustworthy support in the community.
NEW PLACES TO FIND TAYSIDE POLICE ‐ Kirsty Keay, Community Safety Development Officer After several years of having a consistent online presence on gaydar.co.uk a social networking site for bi‐sexual and gay men, we can now be found on tvChix, a contact site for trans‐sexual, transvestite, cross dressing girls and their friends and family. Through our pages on both websites we have been contacted by different people. Comments have included: ‘‘Dear Tayside Police team, I am coming to study in Dundee in September this year. After I read your profile here at Gaydar, I would like to express my deepest appreciation for the service you provide. There is not a chance (yet) for such a treatment of LGBT community in the country where I have been raised (Slovakia), so I am really glad that the city, where I am going to spend next four years of my life, actually cares about LGBT people.’’ ‘‘What a surprising – and very welcome development. Well done the liaison officers in Tayside – would be nice if others followed suit. Good on yer Tayside, let’s hope more police forces follow your example. A very welcome addition to this site, thank you!’’ Our pages have also given the opportunity to inform people in the LGBT community about the ways that people can contact us to report crime and led to community members utilising our remote reporting system to report crimes that they otherwise wouldn’t have. Our profiles on both websites reach thousands of people and send out a clear message that Tayside Police will not tolerate hate crime, will take reports of incidents seriously and aim to provide an equal service to everyone in the community. Contact Kirsty Keay for more information on 01382 596815.
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SCAMBUSTERS ‐ Chief Inspector Bryan Knight The Dundee Community Safety Partnership held a seminar in the Marryat Hall on October 25 to raise awareness of scams/bogus callers. Although recorded incidents of people being victims of scams are relatively low, it is seen as a concern by some of the more vulnerable people in the community. This event set out to highlight the choices people have to report incidents and to equip them to protect themselves from scams. Participants included Trading Standards, Tayside Police, Crimestoppers and Victim Support. Useful leaflets were issued which also contained "Beware of Doorstep Callers" window stickers. The Anti Social Behaviour Team extended their helpline to allow the public to report scam/bogus caller incidents. The outcomes included recommendations such as the continued reinforcement through peer education. There are two "over 50s" groups interested in rolling out "role‐play" exercises into the community. The issues will be raised again during ‘‘Scamnesty’’ month in February 2011 and a protocol is to be set up that will allow the intelligence gathered about scams/bogus callers to be given to the public within 24‐hours via Tayside Police, Community Safety Wardens, Sheltered Housing Wardens, Housing Staff, Communities Staff and Social Work Staff who provide services to people’s homes. For more information contact Laura Christie, Dundee City Council Housing Dept. The October event was organised by Laura McDermott, Dundee City Council and it is hoped to repeat the seminar on an annual basis. For more info contact Inspector Mark Duncan on 01382 591640.
PROMOTING GENDER EQUALITY ‐ Nasreen Mohammed Tackling Violence Against Women remains a priority for Tayside Police. Much work is on‐going at Association of Police Chief Officers (Scotland), or ACPOS, level and with local partners. Twenty nine operational police officers have now been fully trained as Sexual Offences Liaison Officers (SOLOs). They work in a similar way to Family Liaison Officers by providing a single point of contact throughout a given process, so that the victim is supported by the same person at each stage. This approach helps to reassure the victim that their needs, during what is a traumatic journey, will be properly understood and addressed and builds confidence that the Force takes this subject very seriously. The role of the SOLO has been developed to continue to improve the way the police deal with victims and investigations of serious sexual assaults. In addition, Tayside Police Audio Visual Unit produced a First Contact process DVD on behalf of ACPOS which outlines the procedures to be followed for victims who may walk into a police station to report a sexual offence. All stations with a Public Enquiry function have an information pack to advise staff on how to deal with a ‘walk in’ victim. For more information contact Nasreen on 01382 596742.
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ONE TO ONE WITH……DUNDEE WOMEN’S AID Katherine Burrows I recently went to visit some people from Dundee Women’s Aid. This is an organisation that has been providing a service since 1974, and something important struck me from the minute I walked into the building. When I met Sharon, Val and Gill it was clear that this was much more than a straightforward job to them. And I think their rewards include far more important and satisfying things than their salary. I kept thinking “THEY CARE”. Every day they are involved in dealing with some of the most horrifying aspects of our “civilised” society and all the seventeen members of staff are constantly supporting each other to enable them to give their best for some of the neediest people in our region. Dundee Women’s Aid works with women, young people and children who have been affected by domestic abuse. The abuse may be from a partner, ex‐partner or someone they are living with and comes in many forms including emotional, sexual, physical abuse. They provide a free confidential information service and offer support and temporary accommodation. But behind these statements are people who have sometimes suffered in the most appalling ways, for a very long time at the hands of people in their lives who they should be able to trust. The perpetrators often profess to love their victims. Every single day the office receives referrals from lots of different agencies and has women making contact through their Crisis Line. Some women even turn up on the doorstep, sometimes with very few possessions and even dressed in night clothes. About 60% are mothers and for Dundee Women’s Aid the welfare of children is paramount. The experiences of these women can be horrifying and it is a massive, sometimes life threatening step, to start doing something about their and their children’s suffering. In many cases there are other problems to deal with. Women are often in substantial debt, have severe depression; drink or drug problems and their children can also be the cause of much concern. Children can have severe discipline problems, often being violent, although conversely some youngsters can actually think they are to blame for their mother’s suffering. But contact with Women’s Aid is the first step to a better life. They can feel safe in a refuge, and survivors can move forward to return to their own place, and many rebuild their shattered lives to live happily, many in renewed and trusting relationships. This success is vital to the staff and while it is impossible for them to keep in touch with every victim they have helped, they gain immense satisfaction from helping women to overcome the most severe problems. So, what do the staff of Dundee Women’s Aid need to continue, expand and improve their service? Well, it’s all down to money. They need funds to help women furnish and decorate new homes, to give clothing and toys for children, Books, Televisions, DVD’s. And they would love to have some storage for the many donations they receive. If you want to help or find out more information check their web site at dundeewomensaid.co.uk The email address is dwa@dundeewomensaid.co.uk The Crisis Line is staffed each weekday from 9.30am to 12.30pm, and 1.30pm to 4.00pm. The number is 01382 202525.
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ONE TO ONE WITH……TAYSIDE DEAF HUB, DUNDEE Katherine Burrows I met Alana who manages Deaflinks in Dundee and was truly amazed at the range of help available for deaf people in our region. The commitment and energy poured into helping improve the quality of life for those with hearing problems in our society is astounding, and we should be truly proud that we have organisations like Deaf Links working tirelessly for the benefit of others. I was also quite ignorant about the complexity of living with deafness. There are many types and degrees of deafness and hearing disorders, and there are many other factors involved. Deafness can lead to literacy and communication difficulties and Deaf Links works to support those struggling with these problems. While the following list shows the range of work carried out, the theme is working to empower people to live better lives. Often support means very straightforward help such as helping to explain complex mail communications, and dealing with banks. Deaflinks aims are to: • • • • • •
Promote the independence and rights of Deaf, deafened, hard of hearing and deafblind people Provide training across a wide range of deaf subjects to service providers, organisations and communities Provide independent volunteer advocates to make sure deaf people have their say in decisions and services that affect them Provide information, advice and support to deaf people and any services deaf people use Develop social enterprise Enhance employment opportunities for deaf people and volunteers
Deaf Links have recently moved to new premises which sees the development of a most exciting project: Tayside Deaf Hub at The Old Mill on Marketgait – right opposite the Tayside Police HQ. Work is going ahead now to bring life to this mill building and provide modern facilities to provide a range of activities, information and services for deaf people alongside training in British Sign Language and deaf awareness courses for service providers and the wider community. Equally, the Hub will have a café, function rooms, conference facilities, meeting rooms, and leisure facilities and an IT training suite, many of which are available for the public to hire. This will provide a much needed income stream to develop the vital work to help all with hearing problems. For more information check the Deaf Links web site: http://www.deaflinks.org.uk/ Tayside Deaf Hub website is currently under construction but will be available soon at http://www.taysidedeafhub.org.uk
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AMINA ‐ MUSLIM WOMEN’S RESOURCE CENTRE Amina works with mainstream agencies and policy makers to enhance their understanding of the Muslim community and of barriers preventing Muslim women from accessing services and participating in society. It offers three main projects within Dundee: Helpline and Development Project The Amina – Muslim Women’s Helpline is a free confidential information, advice and listening ear service available nationally in the caller’s first language. It aims to address concerns such as domestic abuse by working in partnership with dedicated projects and members of the community as well to offer unique opportunities for Muslim women to participate in events and courses. In addition to this development, staff have improved access and service provisions for all by delivering presentations and training to overcome barriers and stereotypes to both statutory and voluntary organisations such as the NHS, Police, Social Work and Victim Support. PPP ‐ Protection, Provision and Prevention ‐ Violence Against Women Project As part of Amina’s work and commitment to improve service provision for Muslim women who are living with violence and domestic abuse, Good Practice Guidelines were developed in order to support service providers to ensure that they provide culturally and faith sensitive services. The project helps to give advice and support to women about what Islam really says on Domestic Abuse. In addition Amina offers advice and training to mainstream service providers. They also have a male worker who is actively working with local mosques and Muslim men, to help raise awareness and address any misconceptions around Domestic Abuse in Islam. Befriending Service The Befriending Service aims to relieve social isolation of Muslim and minority ethnic women, and increase their confidence to actively participate in Scottish society. The Befriender co‐ordinator works in partnership with key organisations in the community to help reach out to women who could benefit from this particular service. Contact AMINA on 01382 224687. Helpline: 08088010301
Amina were the winners of the Dundee Equality and Diversity Partnership Award 2010 11
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DISABILITY EQUALITY SCHEME ANNUAL REPORT Nasreen Mohammed Tayside Police Disability Equality Annual Progress Report 2010 has been published and is available to Tayside Police officer and staff on the Force Website under About Us/Equality & Diversity/Disability. Staff can access it on the Intranet via Library/Diversity/Disability.
Note to all police officers and police staff We know you do so much good work, but often few people know about it. We are giving you the chance to BLOW YOUR OWN TRUMPET! Send us a short article saying how you made a positive difference to the outcome of a particular situation, by overcoming a challenge and/or tailoring your response to an individual’s particular needs – this can be a member of staff or a service user. Equally, as a member of the community served by Tayside Police, do you have a story where our officers or staff performed beyond your expectations and deserve praise or recognition, or where they fell short. Tell us how they can do better next time – We want to know.
If you would like to submit an article, provide feedback or request this update in an alternative format please contact Claire McLaren 3rd Floor Annexe, Headquarters West Bell Street Dundee DD1 9JU Phone Nasreen: 01382 596742 Fax: 01382 596529 mail@tayside.pnn.police.uk
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