cancellations REGULAR PROGRAMS & CLASSES PLEASE NOTE WE HAVE A NEW CANCELLATION POLICY TAKING EFFECT FOR SPRING 2022.
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Insufficient registration for an activity may result in the cancellation of that activity.
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For a full refund of seasonal programs, cancellations must be made the Monday before programs start (one week prior).
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A full credit will be made to your account in the event an activity is cancelled by the Recreation Services Department prior to the start date.
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Cancellation fees may not apply if one of the exemptions noted at the end of this section can be provided.
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There will be a full credit if members are unable to attend programs due to changes in time or date caused by the Recreation Services Department.
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Contact the Recreation Services Desk at registration@arbutusclub.com to inquire if a cancellation exemption may be provided. If approved, further pro-rated credits will be applied to your Arbutus Club account on your next statement.
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We will make every effort to run programs. If the activity is cancelled prior to the posted end date, a credit will be made on a pro-rated basis.
ONE DAY CAMPS & SPECIAL EVENTS •
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One day camps require two business days’ notice, based on the start date and time of the camp. Cancellations for camps held on Mondays at 9:00am must be received by 9:00am the Thursday prior to the camp. Special events for Aquatics and Youth, and Fitness Centre Orientations require 48 hours’ notice.
CAMPS & WEEK-LONG PROGRAMS •
For a full refund, cancellations must be made by the Monday before programs start (one week prior).
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This includes camps that are 2-5 days in length for any week, as well as camps/programs that run-in two-week formats.
PRIVATE LESSONS
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WHEN THE ARBUTUS CLUB CANCELS A PROGRAM
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Members will not be billed for a private lesson if they cancel a minimum of 24 hours before the lesson is scheduled.
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Exceptions may be made due to emergency or illness. This is to be arranged with the professional with whom you booked the lesson.
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Some areas such as Aquatics, Music and Tennis have specific cancellation policies for private lessons, listed on their respective brochure pages.
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CANCELLATION FEE EXEMPTIONS: The cancellation fee will not apply if: •
A signed doctor’s note is provided due to a medical reason.
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If another member on the waitlist can fill the spot.
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Please note: Certain programs can no longer accept waitlisted members once programs have been running for a few weeks.
