THIIS TRADE MAGAZINE • ISSUE 259 • APRIL 2020
Also inside... Overcoming the outbreak Big Changing Places changes ISSUE 259 APRIL 2020
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From the editor
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For now, not forever… If they say that a week is a long time in politics, then a week watching an epidemic unfurl can only be described as a lifetime. In less than four weeks, almost every single facet of life has changed in ways that we simply wouldn’t have been able to imagine in February. Unfortunately, the mobility retail sector has been hit particularly hard. I can’t count the number of calls and emails from business leaders I’ve had expressing the grief of having seen their hard work and dedication to build their businesses and support their customers over the years almost disappear in what seems like overnight. With the country on lockdown as I write this, the situation still seems surreal, however, it is important to remember that there is light at the end of the tunnel. Importantly, the government has taken action to try and help businesses and particularly SMEs through the crisis. Understandably, it can be difficult for business leaders to keep up with all of them, especially as there is often a delay between the measures being announced and the crucial details needed for business owners to act on. That is why we have focused a significant proportion of this magazine on providing the important specifics and particulars relating the government’s measures in a bid to help businesses through this difficult & uncertain time; we hope it proves somewhat useful! Readers with a keen eye may also notice a change to the look of the magazine. Originally, I had planned to use this section to highlight our redesign and the thinking behind it but, like the majority of people in the sector, plans have taken a backseat. Essentially, we feel that the mobility, independent living and access sector is becoming
increasingly sophisticated and as the industry’s premier trade magazine, it is important that we continue to reflect the professionalism of the industry. Our editorial focus will remain the same: high-quality, in-depth and insightful coverage to help business leaders stay informed. We hope you like the new look and welcome any feedback – drop me a line or email calvin@thiis.co.uk THIIS is your magazine so we always want to hear likes, dislikes and what you want to see more and less of. Despite the doom and gloom that seems to be hanging over the country at the moment, it’s critical we remember that this will pass. In February, the market enjoyed more activity than it had ever seen by some accounts and that will return once we come out the other side. Also, this experience has brought out some of the best in companies in our sector, such as initiatives by some to help the community or offering services to the NHS. It has also brought out some of the best in society too – the ‘Clap for our Carers’ will live long in the memory as a stand out moment in British history. This terrible pandemic also reinforces just how pivotal a lot of the work and services provided by this industry to the elderly and those with disabilities truly is. For now, we would like to celebrate all those in the industry continuing to offer their vital support and services to their customers, be it end-users or to their retail partners. Our thoughts are also with all those affected by coronavirus and while it may come as small consolation, we must all remember that this is for now, not forever.
Calvin Barnett Editor
Editor Calvin Barnett 07741 641702 calvin@thiis.co.uk
Advertising Joe Fahy 07384 258 372 joe.fahy@bhtaengage.com
Sub-editor Sarah Sarsby sarah@thiis.co.uk
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THIIS is produced by BHTA Engage 2-4 Meadow Close, Ise Valley Industrial Estate, Wellingborough, NN8 4BH 01933 278 086 / newsroom@thiis.co.uk BHTA Engage Ltd. All rights reserved. No part of this publication may be reproduced or used in any way without the written permission of the publisher. The views expressed in this publication are not necessarily those of the publisher and although every effort has been made to ensure that the information is accurate, the publishers take no responsibility for errors or omissions.
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CONTENTS
TRADE MAGAZINE
Inside... 16
Features
Regulars
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06 16 26 28 54
Snowdrop blooms in West Midlands Overcoming the outbreak Pavement parking predicament Big Changing Places changes Industry icon passes on
News, deals & people Trade talk Trade thoughts Retailers’ Choice... Mobility Scooters Retailers’ buyers guide
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News, deals & people
A round-up of the key trade stories for business leaders to digest
Motability Operations appoints CEO as Betts’ exits Marking the end of a turbulent period for the company, Motability Operations has appointed Andrew Miller as its new Chief Executive Officer, replacing former boss Mike Betts. Currently a partner at a private equity firm, Miller boasts a noteworthy CV which includes distinguished posts such as Chief Financial Officer of Autotrader and CEO of the Guardian Media Group. In addition, his experience covers strategic, operational and finance roles at a number of major international companies including PepsiCo, Bass and Proctor & Gamble. Motability Operations confirmed Miller’s joining date will be announced in due course whilst the company’s current Finance Director Matthew Hamilton-James acts as Chief Executive Officer until Miller joins the company. Mike Betts stepped down as Chief Executive Officer on 31 March 2020.
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Oracing welcomes Sunrise Expanding its product portfolio in the sports wheelchair and fast-growing power add-on market segments, Sunrise Medical has confirmed the acquisition of Spanish-based manufacturer Oracing. Located on the east coast of Spain, Oracing was founded in 2007 by Felipe Garcia and specialises in sports, made-to-measure manual wheelchairs and E-mobility power products, selling mainly within Europe. The Spanish company will now join Sunrise Medical’s vast array of mobility brands and products, however, will continue to be led by its existing management team from its current site under the Oracing brand. Mike Sheen, General Manager for RGK, who has been involved in the acquisition, commented: “Oracing is a well-established brand and a great addition to our group. Together with our existing strong brands like RGK, Quickie and Empulse, we can offer the most suitable products to satisfy a large variety of specific customer needs in these fast-growing market segments.”
£505m confirmed for DFGs The Department of Health and Social Care has informed local authority chief executives that £505m will be made available for the Disabled Facilities Grant (DFG) in 2020-21 – maintaining the same level of funding as 2019-20. DFGs provide funding to older and disabled people in owner-occupied, privately rented and registered provider properties to make changes to improve accessibility through the installation of adaptations such as showers, stairlifts, homelifts and ramps. Designed to reduce hospital and care admissions and enable people to return from hospital quicker, the grant has been in existence for 30 years but in 2014 became part of the Better Care Fund – a pooled health and social care budget. As in previous years, the Government will intend to make the payments to local authorities across England in May 2020.
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NEWS, DEALS & PEOPLE
Invacare sells controls business Invacare has completed the sale of its Dynamic Controls subsidiary to Allied Motion Technologies and entered into a long-term product supply agreement with the company. Headquartered in Amherst, New York, Allied Motion Technologies designs, manufactures and sells precision and specialitycontrolled motion products and solutions across a broad range of industries, including mobility and access sectors. According to Invacare, the new supply agreement with Dynamic Controls will open up relationships which can provide it with access to technology to further differentiate its powered mobility ranges. Matt Monaghan, Chairman, President and Chief Executive Officer of Invacare Corporation, said: “By entering into a strategic relationship with Allied Motion, we can create exciting new opportunities to accelerate technical advances in power wheelchairs through closer integration of the key control and motor technologies and expect other novel innovations as a result.” Following the sale, Dynamic Controls will provide ongoing supply and support of the LiNX system, continued support of the MyLiNX informatics platform, as well as the infrastructure and applications that drive the healthcare informatics solution for Invacare’s respiratory products. The transaction was completed on March 7, 2020.
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Terry Lift wins lot on Leeds City Council framework Terry Lifts has secured a four-year framework agreement with local authority Leeds City Council to supply specialist lifts for eligible residents. Marking the second time that the Knutsford-based business has won the specialist lifts lot of the housing & non-housing framework, Terry Lifts will supply and install its lifts on behalf of the council. In addition, the company will also provide Leeds City Council with a recycling service which will see it decommission lifts no longer required at its Cheshire factory before fully refurbishing the adaptations ready to be reinstalled in another suitable property.
Specialised Orthotics Services’ Commercial Director looks to global growth Drive DeVilbiss Healthcare has appointed Stephen Stone as Commercial Director of Specialised Orthotic Services (SOS). Bringing a wealth of experience to the organisation, Stephen has held senior commercial positions within the healthcare industry over many years including at German manufacturer Meyra where he had been UK sales director Richard McGleenan, Managing Director of Drive DeVilbiss Healthcare, commented: “In SOS there is significant potential for growth across both the UK and international territories; Stephen’s extensive knowledge and expertise will play a key role in realising these commercial opportunities and in developing the SOS business globally.” Founded 40 years ago, SOS provides clinical services for the assessment, manufacture and supply of specialist bespoke seating systems, working closely with the NHS and wheelchair service centres throughout the country. In 2015, SOS was acquired by Drive Medical in a year of acquisitions for the company, eventually acquiring DeVilbiss Healthcare in July of the same year to become Drive DeVilbiss Healthcare.
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NEWS, DEALS & PEOPLE
Medequip secures multiple contracts March proved to be a successful month for Medequip as it secured two community equipment services contracts in different parts of the country. In the West Midlands, the community equipment specialist retained the CES contract for Birmingham City Council and also added specialist equipment maintenance to its repertoire. Having managed the Birmingham contract for seven years, the service covers a full range of community equipment including both children’s and adults’ specialist items and has been extended to provide services seven days a week. Alongside retaining its Birmingham contract, Medequip also won a competitive tender to manage Integrated Community Equipment Loan Services provision in Sheffield on behalf of Sheffield CCG and Sheffield City Council. The new Sheffield contract is set to last for a five-year period from the 1st July 2020 and includes an extension option for a further two years beyond 2025. With Medequip already the lead provider for the Rotherham Equipment and Wheelchair Service (REWS), the company will now operate both its new Sheffield CES contract and REWS from its depot in Rotherham to maximise operational efficiencies and economies of scale.
Kamran Mohamed, Clinical Lead & Contracts Manager BCELS; Councillor Paulette Hamilton, Cabinet Member for Health and Social Care for Birmingham City Council; Peter Gaunt, Operations & Commercial Controller North for Medequip
Bringing Unique expertise to Permobil Having spent almost half a decade helping Unique Mobility develop into one of the South West’s leading mobility retailers, Barry Reeve has now joined Permobil as a Product Rehabilitation Specialist. In his new role, Barry will manage some of Permobil’s key accounts throughout the southern region of the UK and will focus on the company’s powerchair offering. Reflecting on how his experience in the retail-side of the sector will help him in his new role, the former Adaptations and Marketing Manager said: “I learned a lot whilst working at Unique Mobility. I have a good understanding of what a dealer is expecting from a manufacturer when supplying products to their customers. “I have also worked closely with a lot of other manufacturers and competitors, which has given me a good understanding of the market. “I am really looking forward to meeting all my customers and want to understand their needs. I am ready to get stuck in, push boundaries, and build on the foundations that have been laid.” Barry can be contacted via email at barry.reeve@permobil.com or call 07595 092 238
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NEWS, DEALS & PEOPLE
Medtrade to leave sin city in 2021
Mobility retail merger Having operated as an independent mobility specialist for the past 12 years, Garry Hellings’ HMS Mobility Solutions has now joined forces with Somerset-based Hickleys Mobility and Healthcare. A former Ottobock Mobility Business Manager, Garry suffered a stroke at 45 years old, leading to his diagnosis of Hughes Syndrome. It was at this point he decided to utilise his extensive product knowledge & experience and start HMS Mobility Solutions in 2008. The family-run operation that specialises in the provision of prescription, powered and manual wheelchairs for individuals with complex mobility issues will now
bring its vast mobility expertise to Hickleys Mobility and Healthcare. Garry Hellings, Managing Director of HMS Mobility Solutions, said: “My existing clients are in safe hands and I look forward with excitement to sharing my extensive knowledge and expertise on highend prescription mobility products with the staff at Hickleys Healthcare & Mobility.” With almost 90 years under its belt and two showrooms to its name, Hickleys established its healthcare mobility division over 15 years ago, providing equipment and consumable items to residential and nursing homes across the South West of England.
Exciting European expansion Following the launch of its nextgen wheelchair cooling technology in September 2019, Glasgow-based WheelAir has confirmed it has opened up a new office in the Netherlands. The new wholly-owned Dutch subsidiary will act as a launchpad for the company’s European expansion as it looks to bring its wheelchair seating temperature control system to new markets. “With sales increasing in Europe we thought that now is the time to branch out,” said Corien Staels, WheelAir Managing Director. “We want to really take the time
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to fully support the business’ growth and to make it a commercial success. And the best way to do this is to open the Dutch subsidiary.” The new office is located near Rotterdam, with WheelAir confirming that it will retain its office in Glasgow and grow the teams in both locations.
Expense and “Vegas fatigue” has prompted North America’s Medtrade to move its spring event to a new home in 2021. Established in 1979, Medtrade is the largest home medical equipment trade event in North America, bringing together manufacturers, providers, and retailers from across the country and around the world twice a year in Atlanta and Vegas. After what it describes as a “lengthy tenure in Las Vegas,” the organises are relocating the show to Phoenix, Arizona, and renaming it Medtrade West. “Las Vegas has continued to be expensive for us as a show producer, as well as for attendees and exhibitors,” explained Mark Lind, Show Director of Medtrade. “Phoenix showed up as one of the cities of interest in our survey, and it’s a great city to host a tradeshow.” The rename from Medtrade Spring to Medtrade West aims to reinforce the geographic affiliation of the show, with Medtrade’s autumn event becoming Medtrade East in 2021. Medtrade West will take place on the 12th–14th April, 2021.
Direct Healthcare Group expands portfolio Following its secondary buyout by European private equity firm ArchiMed in December, Direct Healthcare Group is back on the acquisition trail with the purchase of Swedish rehabilitation aids specialist GATE Rehab Development AB. Broadening Direct Healthcare Group’s product portfolio into safe patient moving and handling solutions, GATE has extensive experience in the design and manufacture of rehabilitation aids including sit-to-stand raising aids and patient transfer platforms. Marking its first acquisition outside of the UK, the move provides Direct Healthcare Group with a launchpad to bring its existing ranges of pressure care management, pressure reducing & wheelchair cushions and specialist seating products to the The acquisition sees DHG add affluent Scandinavian and wider new moving European markets. and handling ranges to its portfolio
DHG acquisition timeline JUNE 2016 Nightingale Care Beds MAY 2017 Kirton Healthcare FEB 2018 Karomed’s Transflo brand MAY 2018 Qbitus
DEC 2018 Pushchair Medical FEB 2020 GATE Rehab Development AB
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Snowdrop blooms in the West Midlands Founded in 1999 by Peter O’Shea, Snowdrop retails an extensive range of mobility products, having developed organically from a single showroom in Pembrokeshire before growing to cover all areas of South Wales. Snapping up Hearing and Mobility’s Brierley Hill, Wolverhampton and Hall Green branches in the West Midlands, the established retailer has now added 10 new Snowdrop staff members to the company, saving the jobs of Hearing and Mobility’s dedicated and experienced team. “When the opportunity to acquire the stores arose, we met with the all of the existing staff and were very impressed that they shared the Snowdrop values of enthusiasm, product knowledge and a desire to do the right thing by our customers,” commented Kevin Bounds, Chairman of Snowdrop Independent Living. “This convinced us that this was an opportunity well worth pursuing and that they were solid foundations in place for us to grow and develop the business further.” The acquisitions follow Snowdrop Independent Living’s takeover of Hearing Health and Mobility’s Cardiff branch in December 2019. “We see this as an opportunity to reinvigorate these three branches in the West Midlands and use the experience within Snowdrop along with the local enthusiasm to build a valuable additional asset to our business,” said David Morgan, Managing Director of Snowdrop Independent Living. Speaking to David, he confirmed that the first change customers
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will see following the acquisitions would be new products in the store, updating the ranges available to fit in with the wants and needs of modern mobility consumers. The takeovers come in the wake of Snowdrop’s MBO in April 2019, supported with a £500,000 equity investment by the Development Bank of Wales. After the MBO, Snowdrop’s management team promised it would grow the business with more showrooms. MORE COMPETITION IN THE WEST MIDLANDS Snowdrop’s latest move marks the growing retailer’s first entrance into England and adds to the already competitive West Midlands landscape which has seen a flurry of mobility retail activity over the past 12 months. In particular, 2019 saw Middletons – another Development Bank of Wales investment – rapidly expand its presence in the region with multiple store openings in Brierley Hill, Coventry, Cannock, Burton upon Trent and Stoke-on-Trent. Additionally, the year saw established players including Easy
Following Hearing Health and Mobility’s appointment of administrators at the start of the year, Snowdrop. Independent Living has taken over three of the defunct retailer’s branches in the West Midlands.
Living Mobility, Ableworld and Mobility and Lifestyle develop their store portfolios in the region, alongside a number of smaller players. The entrance of Snowdrop adds a new element of competition to the region however, with an ambitious management team at the helm determined to make their mark. Now, with its shop portfolio sitting at seven, there is a chance that the industry may see more Snowdrop showrooms popping up in the foreseeable future as it looks to bridge the gap between its South Wales and West Midlands locations. snowdropindependentliving.co.uk
“We see this as an opportunity to reinvigorate these three branches in the West Midlands...” DAVID MORGAN
Trade talk Q&A with Darren Legg, Sales Manager UK and Ireland for Dietz Power HOW DID YOU FIRST ENTER THE MOBILITY INDUSTRY? “I started in the mobility industry nearly twenty years ago having relocated from a role working at Xerox. Like most people, it wasn’t a conscious decision but I loved it straight away and haven’t ever considered moving back out of the industry. “My first role was within customer services at MovingPeople.net which, through acquisition after a few years, became Handicare. During that time, I went out on the road as an area sales manager, then as a national product specialist, eventually working as the national sales manager. “A further acquisition of the mobility division of Handicare by Sunrise Medical took place and I worked there as the national sales manager for retail. “That led to me taking on a role with Easy Living Mobility to kick off development of their franchise opportunity before taking up my current role as sales manager for the UK & Ireland with DIETZ Power.” WHAT WAS IT THAT PROMPTED YOU TO LEAVE RETAIL AND JOIN DIETZ TO FOCUS ON THEIR POWERCHAIR OFFERING? “The decision to start with DIETZ Power was a combination of several factors. Albeit not such a well-known brand as some of our competitors, the owners and people within the business are all very experienced and well-known within the industry, with most of the key personnel having been in the industry between twenty and thirty years (and some even beyond that). “That experience, combined with
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the passion and empathy within every individual, makes it great company to work with. There is also one very clear goal and that is to develop powered wheelchairs that are adaptable right down to the very last detail. “For myself personally, the opportunity to establish the business within the UK and Ireland is a fantastic challenge and one that gives such great scope to work collaboratively with a number of quality dealerships to help build their business and ours. WHICH MODELS ARE AVAILABLE IN THE UK AND IRELAND? “The complete range of SANGO advanced and SANGO slimline powered wheelchairs are available, which covers everything from paediatric to adult size seating. We also offer the SANGO XXL for larger adults up to 40 stone and has all powered options up to the full user weight. “The SANGO advanced is available in mid, rear and frontwheel-drive chassis options and caters for users up to 25 stone looking for a chair for indoor and outdoor use.
Darren Legg “The SANGO slimline’s chassis width is only 20.5 inches overall and is also available in mid, rear and FWD chassis options. This is suitable for users up to 21.5 stone looking for an ultra-compact chair that is extremely capable indoors without compromising outdoor use. “All of the powered wheelchairs in the SANGO range have a rubber suspension system which offers a very comfortable and quiet drive. An ultra-low seat to floor height of 15.5cm can be achieved across the range, even with 60Ah batteries as standard and if a powered seat lift and tilt mechanism is fitted. As the range is so modular and adjustable, it can cater for most users and environments, right down to the last detail while the bespoke options allow a very personal and individual set-up if required.” NOW THAT YOU HAVE YOUR NEW RANGE AVAILABLE, WHAT KIND OF DEALERS ARE YOU LOOKING FOR? “Given the modularity and adjustability within the range, the chairs are suited to those dealers looking to offer the more complex solutions. However, dealers looking at other routes to market should consider the range as it offers such a variety of solutions.
The European power player has its sights set on the UK with its SANGO range
WHY SHOULD DEALERS CONSIDER WORKING WITH THE DIETZ RANGE OVER SOME OF THE OTHER RANGES IN THE MARKET? “We believe that we can offer the perfect balance of functionality, comfort and design within the DIETZ Power range. We have a focused energy on powered wheelchairs and the valuable knowhow and many years of experience to support our dealers. The DIETZ SANGO Advanced is hoping to draw dealers’ attentions in the complex powerchair segment
“For example, the quality and robustness of components and overall build has led some dealers to provide our chairs through the bespoke route for Motability. “Other dealers who use specialist seating have seen the benefits of the adjustability in the seating frame and the ultra-low seat to floor heights as a massive benefit when fitting third party seating and carved foam systems.”
FOR THE DEALERS THAT DO DECIDE TO WORK WITH DIETZ, WHAT SUPPORT DO THEY RECEIVE? “We look to offer a bespoke package of support to our dealers. Most importantly, of course, is product training and aftersales support. Beyond this, each dealer can often have different priorities in what they need from us as a supplier. Some may prefer an advertising campaign whilst others may prefer the support and organisation of a local open day to introduce the
range to the OTs and case managers that they work with. “In all eventualities, we look to support lead generation and conversion and to then offer first class support of the product from thereafter. DO YOU THINK THERE IS ROOM IN WHAT IS ALREADY A COMPETITIVE MARKET FOR DIETZ TO BECOME A MAJOR PLAYER IN THE UK MARKET? “I certainly believe and am already experiencing that there is room for DIETZ Power in the marketplace. “We are large enough to cope with what is needed but also small enough and focused enough to deliver exceptional support to our dealers. Through the combination of passion, enthusiasm and empathy, we will become an established player in the UK market, as already experienced in many parts of Europe and further afield.” www.dietz-power.com
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Overcoming the outbreak: What support is available for mobility companies? By now, there is not a person in the UK that has not heard the word ‘coronavirus,’ with the pandemic disrupting every facet of life. A family of viruses that cause disease in animals, COVID-19 is the latest strain to have made the jump from the animal kingdom to humans. In 2002, the world became aware of SARS (severe acute respiratory syndrome) which is another coronavirus that transitioned from animals to humans, with a higher fatality rate than the current COVID-19 wreaking havoc globally. Making its way out of China and eventually reaching the UK, the government has introduced increasingly more stringent measures to prevent COVID-19 from spreading across communities around the country. On the 23rd March, in an address to the nation, prime minister Boris Johnson announced a full lockdown, bringing into effect some of the most draconian rules ever seen in the UK, including people only being allowed to leave their home to exercise once a day, to travel to & from work where “absolutely necessary”, to shop for essential items, and to fulfil any medical or care needs. Gatherings in public of more than
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two people who do not live together were prohibited whilst retailers deemed to be selling “non-essential goods” were also told to shut shop for the foreseeable future. The effect that the multiple measures have had on the economy have been astronomical, with almost every business substantially impacted. For the mobility, access and independent living sector, the COVID-19 pandemic has almost been a perfect storm, decimating demand just ahead of the busy spring and summer seasons as elderly and disabled customers – those most at risk if they contract the virus – reduce all social contact. The result is a sharp decline in footfall, home demonstrations and sales, as well as considerable cash flow difficulties for many SMEs in the sector. On the other side of the coin, many companies in the industry also play a pivotal role in providing home adaptations, mobility and access equipment repairs and other vital services that help vulnerable people remain independent safely at home – relieving significant pressure from the NHS. It means mobility business
Many companies and business leaders in the mobility, independent living and access sectors have found themselves working in a new and surreal reality that seems to have materialised overnight. In February, THIIS reported of potential supply chain concerns over the outbreak of novel coronavirus in China, however, it would have been unimaginable to consider the situation many in the sector now face less than four weeks on. With times uncertain for retailers, manufacturers and importers alike, THIIS outlines the packages of support available to businesses trying to weather the storm.
leaders have had to try and perform the balancing act of looking after the needs of their customers whilst also trying to ensure the safety of themselves and their staff. Many mobility retailers have had to take the difficult decision to close showrooms and turn to online and telephone sales – a tough prospect in an industry that often requires assessments for the bigger ticket items. Others are finding innovative ways to help local vulnerable people, such as Kardinal Independent Living’s new community outreach initiative (see page 36). One thing that is universal, however, is that all companies in the mobility sector are feeling the strain. In response, the government has introduced a raft of emergency measures designed to save businesses facing the strain of the coronavirus outbreak.
Business support: Coronavirus Business Interruption Loan Scheme Available immediately to mobility companies facing imminent cash flow problems, the Coronavirus Business Interruption Loan Scheme was created as a temporary support for SMEs. The scheme provides companies with access to loans, overdrafts, invoice finance and asset finance up to £5 million and for six years. Importantly, the government will make a Business Interruption Payment to cover the first 12 months of interest payments and any lender-levied fees, so smaller businesses will benefit from no upfront costs and lower initial repayments. The scheme is being delivered through 40 accredited commercial lenders, including all major banks, backed by the government-owned British Business Bank. WHICH COMPANIES ARE ELIGIBLE? The Coronavirus Business Interruption Loan Scheme is available to UK-based businesses with a turnover of no more than £45 million per year. The application must be for business purposes and the business must generate more than 50 per cent of its turnover from trading activity. HOW TO ACCESS IT? The scheme is available now and companies can apply via their lender’s website or through one of the 40 accredited finance providers offering the scheme.
Business support: Cash Grant for Retail, Hospitality and Leisure As mobility retailers with a physical space have been one of the hardest hit by the virus outbreak, the cash grant for retailers will be a welcome lifeline for many. And, unlike the loan scheme, the grant does not have to be paid back. WHICH COMPANIES ARE ELIGIBLE? For mobility retailers based in England and Northern Ireland, this funding will provide a one-off cash grant of £25,000 to mobility retailers operating from premises with a rateable value between £15,000 and £51,000. For companies with a rateable value of less than £15,000, a one-off cash grant of £10,000 will be available. It is largely the same for Wales: retailers with a rateable value of between £12,001 and £51,000 are eligible for the £25,000 and smaller mobility retailers eligible to apply for the £10,000 grant. In Scotland, the same package is available but for retailers with a rateable value between £18,001 and up to £50,999 eligible to apply for the £25,000 and smaller retailers able to apply for £10,000. HOW TO ACCESS IT? Mobility retailers in England and Wales do not need to do anything as the government states that local authorities will contact eligible retailers with information on how to claim the cash grant. Retailers that do have enquiries are advised to contact their relevant local authority. For retailers in Northern Ireland, the ratings system will be used as the mechanism to identify eligible businesses and payments will be made directly into the bank accounts of eligible businesses. Retailers based in Scotland, however, must download an application form from their local council website to apply for the cash grant.
Business support: Business Rates Holiday for Retail With such a vast number of mobility retailers having physical showrooms that are now closed, this is a key support for the mobility retail sector. Announced in the 2020 Budget, the business rates holiday was originally designed to help offset the fall in demand of small to medium-sized retailers with a rateable value of less than £51,000. On the 18th March, however, chancellor Rishi Sunak announced the holiday would be extended to all retailers in England for rates in the 2020/21 tax year.
WHICH COMPANIES ARE ELIGIBLE? In England, all retailers who operate properties that are mainly used as a shop will be eligible for a 100 per cent business rate relief for the year – the same applies in Scotland and Wales. HOW TO ACCESS IT? There is no action that retailers need to take as local authorities will apply the business rates holiday to companies’ rate bills for the 2020/21 tax year.
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Business support: Coronavirus Job Retention Scheme Arguably the government’s most significant intervention to date, the scheme will see the government pay the wages of furloughed workers across the UK. Employers across the UK with a PAYE scheme will be able to use the scheme to continue to pay the majority of an employee’s salary for those who would otherwise have lost their job as a result of the coronavirus crisis. A term that many in the sector may not be familiar with, a ‘furloughed worker’ is an employee that has been asked to stop working but is kept on a company’s payroll. Distributed in the form of government grants to reimburse employers for 80 per cent (up to £2,500) of furloughed workers’ wages, the scheme will give employers the option to top up the remaining amount. The Coronavirus Job Retention Scheme will be backdated to the
1st March 2020 and will last for a minimum of three months. WHICH COMPANIES ARE ELIGIBLE? All UK-wide employers with a PAYE scheme are eligible – including the public sector, local authorities and charities. HOW TO ACCESS IT? First and foremost, employers must designate affected employees as ‘furloughed workers’ and notify the employees of this change. For some, this may be the first time having to furlough staff so it will be important for companies to consider the employment contract in place with their employee. Guidance from the government states: “Changing the status of employees remains subject to existing employment law and, depending on the employment contract, may be subject to negotiation.”
Global law firm Dentons suggests that the change should be “documented by letter or email where practicable.” Importantly, “furloughed workers must carry out no work for their employer,” states Dentons. Once designated, companies will need to submit information to HMRC about the furloughed employees and their earnings through a new online portal which the government promised should be live in April. Notably, the Coronavirus Job Retention Scheme is a reimbursement scheme which means companies must continue to pay their furloughed workers before being reimbursed by HMRC at a later date – it is hoped the first payments will be issued by the end of April.
More business support to be aware of… In addition to some of the key business support designed to save companies, jobs and the economy, there are several other initiatives available to help companies in the sector get by: •
VAT deferral: All VAT-registered UK businesses are eligible to defer VAT payments for three months and will apply from the 20 March 2020 until 30 June 2020
•
MOT extension for vehicle fleets: The Department for Transport has confirmed that MOTs for cars and vans will be exempt from MOTs for the six months, however, the government states that all vehicles must be kept in a roadworthy condition
•
Statutory Sick Pay Rebate: Small to medium companies in the industry will be able to reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus, covering up to two weeks’ SSP per eligible employee
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•
Filing company accounts extension: To free up time for companies to focus on mitigating the effect of coronavirus, businesses have been granted a three-month extension for filing their accounts. Companies can apply for the extension online, citing issues around COVID-19, and be automatically granted the extension to avoid fines for filling accounts late
As the sector and the country focuses on making it through the next weeks of lockdown and potentially months of social distancing measures, more support initiatives will likely be taken to support businesses in the near future. For business leaders in the industry, the best course of action for the time being is to stay well-informed about what assistance will be available to help reach the other side of the crisis. For the latest business support and advice, along with the most up to date information and details of how to access the support, visit www.businesssupport.gov.uk
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What to do about equipment inspections? Dr Simon Festing, Chief Executive Officer of the BHTA, stated: “Inspection and testing of equipment such as hoists and bathlifts is necessary to ensure these items continue to be safe for use, as covered under the Lifting Operations and Lifting Equipment (LOLER) Regulations 1998*. “If establishments are in lockdown, consideration should be given to whether the equipment can be brought to an outside location for testing and maintenance, such as a garage area. If it is not possible to do this, a risk assessment should be carried out, balancing the risk of allowing access to the equipment in situ and then cleaning and disinfecting, against the risk of the item failing if it is not taken out of use until inspection and testing can be carried out. “Service providers will need to exercise judgement to determine what would be classed as essential need based on a risk assessment around patient /client safety, especially where a home visit may be necessary to assess, install and service equipment. “Hospitals will need to consider the wide range of equipment in use and ensure essential maintenance is carried out. Access to deliver staff training on the safe operation of equipment may also be essential, especially if staff are being switched to roles they would not normally carry out.”
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The British Healthcare Trades Association (BHTA) has addressed mobility providers’ concerns regarding health and care establishments cancelling equipment maintenance visits amid growing coronavirus worries.
*The PUWER Regulations 1998 also require that lifting equipment used at work is maintained and a blanket lock down on maintenance may result in equipment that is used on a daily basis having to be taken out of use.
Carrying out work in homes Following the announcement that retail shops and other premises are to shut from the 23rd March 2020 for a minimum of three week, many in the industry have asked whether work can be carried out in people’s homes, such as vital stairlift and home lift repairs. According to government, work is permitted to be carried out in people’s homes, provided that the tradesperson is well and has no symptoms and maintains a two-metre distance from household occupants. No work should be carried out in any house which is isolating however, or where an individual is being shielded unless it is to remedy a direct risk to the safety of the household (such as emergency repairs) and where the tradesperson is willing to do so. In such cases, the government says Public Health England can provide advice to tradespeople and households. Lastly, no work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
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Coronavirus postponements
Ableworld Business Conference Scheduled to take place on the 16th March, Ableworld’s annual conference was set to bring its business partners from its retail network together to discuss strategy, share best practice and celebrate the company’s achievements. In the wake of the COVID-19 outbreak, the national mobility retailer took the decision to postpone its conference until later in the year. Mike Williams, Managing Director of Ableworld, stated: “It seemed crazy in the current climate to bring all our business partners together for a conference when if any one of us or the hotel staff have the coronavirus, the whole network would have been on two-week isolation. Therefore, there was only one responsible action to take.”
BIG CHANGES TO MOTABILITY’S THE BIG EVENT Motability has confirmed its regional One Big Day events scheduled to take place in Northern Ireland on the 6th June 2020 at the Eikon Exhibition Centre and the Exeter on the 25th July at Westpoint have both been cancelled. Motability’s flagship The Big Event – the UK’s largest showcase of cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs – which was due to take place on 3 and 4 July 2020 at the NEC, Birmingham has been postponed until further notice.
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NAIDEX IN NOVEMBER Known across the trade as the spring event where dealers can find new mobility products for the busy summer season, Naidex made the decision to postpone the show in early March amid growing speculation regarding whether the show would proceed. Now scheduled for Monday 9th and Tuesday 10th of November 2020, organiser Roar Media has confirmed the show will take place this year. With the busy trade season well and truly over and winter setting in, many in the trade have asked whether November will work as a launchpad for new mobility launches.
Med-Tech Innovation Expo moved Originally planned to take place at the NEC on the 1st and 2nd of April 2020, the annual event brings together designers, engineers, innovators and manufacturers from across healthcare sectors to explore new ideas and technologies, as well as source products from over 300 exhibiting companies. With the coronavirus crisis looming, the event’s organiser Rapid News Group has announced it will postpone the event until 29th and 30th September 2020. Duncan Wood, CEO of Rapid News Group, commented: “In unprecedented and extremely fast-moving circumstances we have to make a very difficult decision to postpone our event until September.”
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Trade Thoughts Coronavirus: What has been the impact on your business?
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Mike Williams
Tim Mills
Managing Director of Ableworld
Head of Business at Motion Healthcare
“
We had a poorer February, only showing a 5 per cent like-for-like increase for the month against the previous year, however, was it the weather or the worry about the virus? “March started off in a slightly lower vein, just on par with last year with the strengths being toileting products, the internet and supporting / supplying authorities to allow people home from hospitals. “We are always set up to do home demonstrations and will be alert to support customers this way, along with our stairlift business which is very strong and has double figure per cent increases. “However, whilst writing this, none of us know what will happen on a daily basis, for instance, if we had a lockdown like Italy - hopefully though we would still be allowed to remain open because of the service and support we give. “So, importantly it is a matter of ensuring our finances are in place. If we did have a dramatic fall in sales, the government seem to have offered a lot but it is trying to unravel what support we can get and when and how we can get it. This sort of situation is very challenging and as always, the strong and well organised will survive and go forward. “Unfortunately, I’m old enough to remember the three-day week which is the only other situation I can remember that was a huge challenge not only to the country but individual businesses.
”
“
I think the entire country is facing a difficult time at the moment dealing with this unprecedented epidemic and all of the new social boundaries surrounding it. Whilst business is important to us, it is times like needs to take a back seat as we focus on our basic humanity and our responsibility to all do what we can to get through this together and come back stronger. “At Motion, the most obvious effects are that our retail partners are seeing a massive reduction in footfall and sales due to the social boundaries in place and people’s mentalities towards buying right now – something that most of the country’s retailers are experiencing. “As well as this, there is a real fear for the businesses that our partners have worked so hard to build which means that the profit from the few sales our partners are getting are not necessarily leading them to buy more stock from us, so in turn, our turnover is down as well. “The key for us is letting our partners know we are here to support them through this and that we are in a strong position due to the amazing level of growth we have had this year. We will come back from this stronger. “Our latest year of growth has allowed us to invest in our stock, as well as our internal systems and procedures, to make sure that when we come out the other side, we are robust enough to be there to support our partners. We will continue to help our customers with both stock and customer satisfaction driven support systems so we can grow together again.
”
Karen Sheppard
Alastair Gibbs
Mark Duffield
Managing Director of People First Mobility
Managing Director of TPG DisableAids
General Manager of Karma Mobility
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Naidex is now postponed which is where we would look at gaining new products for the showroom for the summer season. “We have already noticed an impact on our retail sales and hire. The elderly and vulnerable are being asked to avoid public places. Coach companies are cancelling holidays to the coast impacting our hire side of the business. “Customers do not want to touch the card machine with some wanting to only pay contactless. “To help customers and staff, we are wiping the card machine down before and after every use with bacterial cleaner. We have supplied gloves at the entrance to the store for customers to wear if they wish to touch products or are wary of others having touched them and also supplied some hand sanitiser near the door for our customers. “All hires are disinfected once returned at end of the hire. For any of our customers who do not wish to venture out we are offering free home delivery service. Also, if the situation escalates any further, we will consider opening on an appointment basis only. “Future problems could be stock levels of supplies to sell if the suppliers have problems obtaining them from abroad.
”
“
During this uncertain period in history, whilst we may not know what is around the corner in terms of business certainty, we do know that as a business our staff are by far the most important asset we have. “We must do all we can to protect them and their families. “Having taken professional advice, we note that there are many financial allowances and delayed payment options to enable us to continue to trade as normally as possible. Delaying PAYE, VAT and Corporation tax are just some. “With regards to trading, it is entirely understandable that some clients will be nervous to allow entry to their home but rigorous distancing and disinfection practices will mean lots of useful business can still be conducted. “On the other side of COVID-19, we must be in a position to be stronger and more agile to rebuild and gain market share quickly for the long-term security of our employees.
”
“
We are supporting our retailers as best we can in the circumstances, first and foremost by shipping any orders they may need and being available to help with any queries and problems that might arise. “Several of our customers have understandably taken the decision to close temporarily while some feel that they need to support their customers during this time; we will be here for as long as we are permitted to be. “We are constantly working with our suppliers trying to plan for the present and medium term and I believe there will be a lot of pent up demand for the products in our industry when users are allowed out again. “That will be a problem for another day; in the meantime, we are here when our customers need us and will try to support them through this difficult time. We hope everyone keeps well and it goes without saying that our thoughts are with anyone affected by the virus.
”
Do you have a trade thought you would like to share with the industry? Get in contact with Calvin Barnett at calvin@thiis.co.uk to become involved
www.thiis.co.uk / 27
What scooters are retailers in the industry raving about? 28 / www.thiis.co.uk
Wondering which products are grabbing retailers’ attention? Each month, retailers in the mobility industry highlight one product that has stood out for them and why‌
Ceri Dixon Marketing Manager of Ableworld
Retailer’s Choice: Jiffy Folding Scooters from Drive DeVilbiss Healthcare
Retailer’s Choice: Mini Comfort from Kymco Alastair Gibbs Managing Director of TPG DisableAids
“In the very busy mobility scooter segment, TPG stock a range of products from a range of suppliers to cater for the varied needs of our clients. However, our popular choice would be the ‘Mini Comfort’ from Kymco. “Not as small as the smallest of boot scooters and not as big as the class 3 road machines, it has a number of compromises in its offering but manages to tick the boxes for most customers that are looking for a portable / transportable scooter that can still offer a level of performance that keeps them mobile. “Full suspension, 20 stone capacity, 16-mile range, fitted lights and solid tyres means this dependable little scooter has the power to deliver when a smaller boot scooter would be getting tired! “Added to this is the superior quality back up from Kymco, with technical advice, spares, sales support and training to provide us with a worry-free package.”
“When talking to our customers, the convenience element of mobility equipment is often at the forefront of their mind. How will I store a mobility scooter in my house? How do I take my scooter shopping with me? Is there a scooter I could take on holiday? We are really pleased that the Jiffy folding scooters tick these boxes for our customers. “With auto or manual fold options, the scooter can easily be stored inside a customer’s home, taking up no more room than a suitcase. “Comfort isn’t compromised with a padded seat and backrest and with solid puncture proof tyres, this scooter is ideal for holidays. As compact as a suitcase, the folded scooter can be pulled along so is the perfect device for airports, coach holidays and cruises.” www.ableworld.co.uk
www.tpg-disableaids.co.uk
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RETAILERS’ CHOICE
Lauren Bromfield Director of Classic Mobility
Retailer’s Choice: Colibri from Invacare “We have chosen the Invacare Colibri scooter as Retailers’ Choice for April. It has been a bestseller for us and offers us flexibility for different clients’ needs. “With a choice of three or four wheel, 12 or 17amp batteries and optional larger wheels it covers a lot of requirements, whilst still being easy to dismantle and transport. “A good selection of colours are available to suit the individual. It’s a scooter that also works well on our hire fleet, and when parts are required, they are reasonably priced and simple to fit.” www.classicmobility.org.uk
Retailer’s Choice: Breeze S4 with canopy from TGA Mobility Darren Macey, Business Development Manager for Lifestyle & Mobility
“When we got asked to choose our Retailers Choice for Scooters…… there is only one answer that came to my head and that’s the TGA Breeze S4 with Solid Canopy. “This is still one of the most popular mobility scooters sold throughout the UK on the Motability Scheme. It’s no coincidence that TGA have also spiked a 25 per cent sales increase across the country. “The TGA Breeze has also set records by an ex-army corporal when he smashed a 1,000-mile world record on the TGA Breeze S4, travelling from John O'Groats to Land's End. It has a vast travel range and amazing comfortable suspension. “The solid canopy is not only a great feature for the winter, sheltering customers from the wet weather and other elements, but also acts as a sunshade for the summer. “In recent months, the TGA Breeze S4 has had a full overhaul based on customer feedback and now comes with a front lockable box and the battery size can now be upgraded to a whopping 100 amps. It is all these reasons that the Breeze is our Retailers’ Choice.” www.lifestyleandmobility.co.uk
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RETAILERS’ CHOICE
Elaine Ferguson Mobility Services Manager of Fortuna Mobility
Retailer’s Choice: Apex Rapid from Pride Mobility Karen Sheppard Managing Director of People First Mobility
Retailer’s Choice: Drive DeVilbiss, Motion Healthcare and Freerider “People First Mobility have a few mobility scooters that we believe make the grade for the Retailers’ Choice, with each one having its own particular place in the market or having certain features. We also find that certain styles of scooters, such as smaller car portable devices or larger vehicles, are in more demand at certain times of the year. “The last year has seen some interesting new ranges with more features for the user come to the market and also lighter weight scooters with more range now grabbing the spotlight. Next, the suppliers should think about the colour options for the younger generation or having something different in style of graphics. “If we are looking for the bestseller in store, it has to be Drive In-Store range. Firstly, the price is competitive on those products and secondly, the range is unbranded, including the instruction books, so it makes selling against competition on the internet easier to overcome. “If asked for a choice of the lightest mobility scooter or the best larger mobility scooter, then the new Alumina from Motion Healthcare would be our lightest choice and the Freerider HD model with a small footprint but a 32 stone capacity would be the choice for the larger range.” www.peoplefirstmobility.co.uk Motion Healthcare’s Alumina was selected amongst People First’s top choices
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“At Fortuna year after year we’ve found the Apex Rapid to be our top selling scooter. “It comes with 17Ah batteries as standard to give a longer range. However, it’s also possible to purchase this scooter at a lower price with 12Ah batteries if a customer finds the bigger battery box too heavy and/ or does shorter distances. Other features include delta handlebars, an LED light, a wide range of colours, and a weight capacity of 21.4 stone - the latter making it available to more customers. “The scooter has front and rear independent Comfort Trac Suspension (CTS). We think this is what makes it so popular with our customers because they like a smooth comfortable ride and the Apex fits the bill. In addition, the two-year warranty that comes as standard with this product is very useful and a good selling point. Meanwhile it remains lightweight and compact, and is easily disassembled to fit into the back of a car. “We sell a wide range of scooters and one vital aspect for us is that the manufacturer is reliable and offers good technical support with plenty of spare parts available when required, which Pride does. “We expect this popular scooter to continue outselling other models in our showroom in the next few years.” www.fortunamobility.com
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RETAILER SPOTLIGHT
Kardinal Independent Living: A Kardinal win For many in the mobility industry, the current coronavirus situation may well be the most surreal time of their lives, however, for husband and wife team Helen and Carl Hancorn, founders of Kardinal Healthcare, it was under far scarier circumstances that the pair were inspired to launch their own healthcare business. A care agency providing support and assistance to clients in their own home, Kardinal Healthcare was formed in 2007 whilst Helen was working as a registered manager of a national, London-based healthcare company. In February of that year, the pair’s son Sam, then aged 11, was involved in a dreadful skiing accident in Austria which left him blind, death and in a coma. After undergoing ten days of extensive surgery, he regained his sight and hearing and after three months off school, made a full recovery. It was during this time when Helen decided to give up her London commute to look after Sam when the husband and wife duo set up their new company from home.
Paying homage to the hospital that saved their son’s life, Kardinal Schwarzenburg, the two founded Kardinal Healthcare. Broadening its offering beyond care services to mobility equipment in 2011, the company launched its mobility retail arm, Kardinal
Independent Living, which is now headed up by managing director Connor Hancorn – Helen and Carl’s son. Expanding its mobility retail presence over the years, the company now operates two mobility showrooms in the seaside towns of
The retailer decided to come to the aid of the community during the time of crisis
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As the government steadily ramped up measures to try and slow the spread of the coronavirus crisis, many vulnerable people quickly found themselves in the frightening position of being unable to leave the house to buy essential goods. Recognising the need to help its local community during, South East-based mobility retailer Kardinal Independent Living decided to use its resources to come to the aid of those needing support the most.
“During this time, we are keen to stay positive, and we’re looking to help in any way possible.” In 2009, Kardinal moved to its offices in Broadwater where they operate from now
Worthing and Rustington in West Sussex, alongside a warehouse and online store, selling a wide range of equipment. STEPPING UP IN A TIME OF NEED Like many mobility retailers in the industry, Kardinal Independent Living experienced a sharp decline in demand as vulnerable and elderly people were advised to avoid social contact in an attempt to protect against and reduce transmission of COVID-19. With business slowing down and staff & vans to spare, the company decided to use its resources to help those in its local community that may be unable to get hold of the essentials they need. Redeploying its team members to carry out vital tasks and deliveries, the service included purchasing shopping, collecting prescriptions, basic food prep and drinks, prompting medication, as well as cleaning and laundry. Offering the new service from the 18th March, less than a week before the full lockdown announcement, a member of Kardinal’s team remained available to accept calls whilst an available member of staff carried out the errand for the local individual. Admirably, the retailer funded the
new delivery service off its own back whilst those using the service paid for their items on the delivery, with each delivery including a receipt. Speaking with Connor Hancorn, Managing Director of Kardinal Independent Living, he said: “During this time, we are keen to stay positive, and we’re looking to help in any way possible. We will be working around the clock to ensure we get around to everyone in need.” Ensuring to protect its staff and those self-isolating, the company introduced appropriate measures to prevent putting staff or people at risk, including a health check at the start of the day, as well as hand sanitisers, gloves and more. Sister company Kardinal Healthcare also joined the effort to help the community alongside carrying on business as usual for its clients requiring essential care to remain safe and independent. Helen Hancorn, Company Director of Kardinal Healthcare, commented: “We want to say a massive thank you to all our care staff, they are all at the front line delivering care to the elderly in their own homes, helping them by delivering shopping and making sure they have everything they need to keep them safe.” In addition, the care agency also
CONNOR HANCORN
launched a new recruitment drive to take on more staff in a time when many people were losing there, with Kardinal Healthcare offering flexible hours and several temporary and full-time jobs. Helen continued: “We have strict and robust plans to ensure our community’s care needs are continued to be met. We anticipate the care needs of our loved ones and neighbours will increase and are recruiting any new staff to start working as soon as possible. “We provide all training in house and can provide all carers with extra PPE and soap. We are welcoming all members of the community to contact us and explore how they can help their local community by caring for the vulnerable.” As players in the mobility sector brace themselves to face one of their toughest challenges yet in business, Kardinal’s response to the crisis stands as a shining example of how important it is, now more than ever, for mobility retailers to go the extra mile to support their local community. When this is all over, it will be those small acts of kindness that will long stay in the memories of customers. kardinalindependentliving.co.uk
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Pavement parking predicament SCOTLAND MAKES HISTORY Passed on the 10th October 2019 and coming into effect in 2021 as part of the Transport (Scotland) Bill, the new law sees Scotland become the first country in the UK to place a nationwide ban on pavement parking. Campaigning since August 2011 for a change to parking legislation, the landmark decision has been hailed by Living Streets Scotland, the Scottish arm of the UK-wide charity for everyday walking. Calling pavement parking a “pain for everyone”, Living Streets has stressed that it is particularly an issue for those with mobility problems and older people, making it extremely difficult for wheelchair and scooter users to navigate the blocked streets. In addition, the charity emphasised that pavement parking
causes tens of thousands of pounds of damage to pavements each year, incurring significant costs on strained local authorities. “This is the first nationwide ban put in place in the UK and represents the culmination of over a decade of campaigning by Living Streets Scotland and disability charities,” commented Stuart Hay, Director of Living Streets Scotland, after the bill was passed in 2019. “People in wheelchairs, parents with pushchairs and older adults who are currently forced into oncoming traffic when faced with vehicles blocking their path will now be able to enjoy a new freedom. It also stands to offer huge savings to cash-strapped councils currently charged with fixing footways damaged by vehicles parking on them.” In Scotland’s new bill, police,
Organisations have raised concern over a nationwide blanket ban
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For those using mobility aids such as wheelchairs or scooters, pavement parking has often been a common issue affecting people’s safety. Blocked pavements force people to travel on potentially dangerous roads to navigate obtrusive obstacles and in November 2019, a scooter rider from Grimsby suffered a significant accident after being forced to leave a footpath. In a move praised by groups campaigning to make pavements safer for elderly and those with mobility needs, Scotland has passed a bill to outlaw pavement parking and a consultation is taking place in England to consider the same, however, it is move that is proving controversial and dividing opinions.
ambulance, fire & rescue vehicles will be exempt from the new ban, as well as vehicles used for postal services and medical practitioners, such as nurses and midwives, who are administering emergency health care. Additionally, the bill says the ban will not apply to those who pull over on a pavement “for the purpose of saving a life” or reacting to an emergency, accident or breakdown. Controversially, the bill also contains a contentious clause that allows for delivery vehicles to park on the pavement for up to 20 minutes at a time, which Living Streets has claimed will undermine the purpose of the law, leaving it open to abuse and threatening local authorities’ ability to enforce it. “The government should now ensure that supporting guidance and regulations on this exception makes enforcement a simple and practical matter. Parking for loading must be simple to regulate or enforce if councils are to engage with the problem,” continued Stuart. “We will work with the Scottish Government as it finalises its guidance, and with local authorities, disability groups and communities to ensure the ban is implemented effectively.”
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“People in wheelchairs, parents with pushchairs and older adults who are currently forced into oncoming traffic when faced with vehicles blocking their path will now be able to enjoy a Scotland has passed a bill to ban pavement parking but some warn this could create more problems than it solves
IS ENGLAND PLANNING TO FOLLOW SUIT? Following the decision to introduce the blanket ban in Scotland, Living Streets called on England and Wales to adopt a similar stance and legislate to ban pavement parking. “Pavement parking is the one issue we are contacted most about at Living Streets, with older adults especially reporting that they’re unable to leave their homes because of vehicles blocking their pavements and leaving no room for mobility aids,” stated Joe Irvin, Chief Executive for Living Streets in 2019. “The Scottish Government has demonstrated a commitment to accessibility for all by passing this law. England and Wales should not delay in following Scotland’s lead. “It’s high time that everyone can use our streets safely and enjoy the benefits that come from being active, outside and connected to their local community.” The call echoed the recommendations made by England’s Transport Committee in September 2019 following a review of the detrimental effect pavement parking has on people with disabilities and the elderly. In particular, the Committee
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found that pavement parking for people with mobility or visual impairments could result in people feeling unable to safely leave their homes, increasing social isolation and loneliness. “Pavement parking has a huge impact on people’s lives and their ability to get around their communities,” commented Lilian Greenwood MP, the Chair of the Transport Committee in September 2019.
new freedom.” STUART HAY
“Motorists may feel they have no choice but to park on the pavement and many try to do so in a considerate way, but evidence to our inquiry revealed the impact on those with visual and mobility impairments and people with children. “We are deeply concerned that the government has failed to act on this issue, despite long-standing promises to do so. This is a thorny problem that may be difficult to
A question of enforcement One problem raised by IAM RoadSmart’s Director of Policy and Research Neil Greig is how stretched councils could widely enforce a blanket ban across the UK. Last year, a new app called eFine announced it was preparing to launch, enabling all people, including the disabled and elderly, to report pavement parking to their local authority using a smartphone. Responding to the announcement however, the British Parking Association – representing the UK parking and traffic management profession – raised numerous concerns about the app, stating it could not work under the current regulations governing pavement parking and how penalty charges notices are issued. In response, the release of the app was been put on hold as the creators lobby for changes to enforcement regulations. With attention turning to the question of a nationwide ban and how such a measure could be enforced however, alternative solutions such as eFine may soon be sought out.
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resolve to the satisfaction of all, but the government’s inaction has left communities blighted by unsightly and obstructive pavement parking and individuals afraid or unable to leave their homes or safely navigate the streets.” Pavement parking was outlawed in London in 1974, however, the ban does not extend to the whole of the country, with local authorities being required to establish prohibited pavement parking zones. “In the long-term we believe the government should ban pavement parking across England—as is already the case in London,” she continued. “Local authorities could create exemptions if they choose to do so, but drivers would know that unless it was expressly permitted it was illegal to park their car on the pavement.” “We recognise that implementing a nationwide ban will take time. In the short-term we have said that the
Where the law currently stands An issue that has confused many motorists for years, the law regarding pavement parking is not exactly clearcut in the Highway Code. Parking is addressed in Rule 244 however, which states: ‘You must not park partially or wholly on the pavement in London, and should not do so elsewhere unless signs permit it. Parking on the pavement can obstruct and seriously inconvenience pedestrians, people in wheelchairs or with visual impairments and people with prams or pushchairs.’ The key distinction is ‘must not’ and ‘should not’. Must not is a direct order, with legislation to back it up, whilst should not is guidance rather than law.
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Charities such as Living Streets highlight the danger to users of mobility aids having to circumnavigate vehicles parked on pavements
government should make it easier for local authorities to put in place parking restrictions by removing some of the bureaucratic burdens they currently have to contend with.” GOVERNMENT ON NOTICE In response to the growing pressure of campaigning groups and the Transport Committee, the government in England confirmed in February 2020 that it will run a consultation about a potential national ban on pavement parking. The Department for Transport will examine consider several measures relating to pavement parking before reaching a decision, including enhancing police and local council powers to enforce a ban. Importantly, however, no date has been specified for when the consultation will report and with the recent coronavirus outbreak, it is not likely to be high in the agenda for some time. Commenting on the government’s intention to address the problem of pavement parking, the Chair of the Transport Committee, Huw Merriman MP, said: “The government promised to look into the issue in 2015 but consultations, roundtable events and internal reviews failed to lead to any actions to improve the experience of the public. This government has signalled an intent to finally deliver change. We now need a detailed timeframe from the Department for Transport to ensure this happens. “In publishing today’s Response, we are putting the Government on
notice that we will be monitoring progress carefully. We look forward to reviewing progress on each of the pledges and our Committee has committed to a further evidence session in 12 months’ time to drive real change.” A GROWING APPETITE IN WALES It is not just in England where pavement parking is gaining attention, with the Welsh Government recently announcing it has set up a task force to address pavement parking. It comes as research from 2019 by Living Streets Cymru suggests that 83 percent of people in Wales want to see an end to pavement parking, as well as stating that 88 percent of local authorities in Wales have received letters from members of the public complaining about pavement parking. According to the campaign group, the survey, which questioned over 1,000 people, highlighted a desire for a pavement parking ban in Wales, with the country’s Deputy Minister for Transport Lee Waters AM supporting the campaign. Commenting in the report’s
“England and Wales should not delay in following Scotland’s lead.” JOE IRVIN
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foreword, he said: “The Living Streets Cymru report highlights the real blight for communities caused by pavement parking. Cars that block pavements stop many people, especially those with mobility and sight impairments, from leaving the house because they feel that it is too dangerous to navigate the streets. “Welsh Government is looking at ways to address this problem as part of our wider response to the climate emergency, the air quality crisis and the obesity epidemic.” RELOCATION, RELOCATION, RELOCATION Heralded as the right move by disability campaigning groups, some organisations have warned that a blanket ban, such as the one introduced in Scotland, will lead to problems for residents parking, as well as additional costs for councils which will be required to make more parking available for motorists. The charity IAM RoadSmart, the UK’s biggest independent road safety charity, warned in June 2019 that a blanket ban on pavement parking could lead to a need for thousands of new car parking spaces that towns and cities are simply not equipped to provide. Submitting its thoughts regarding the problem of pavement parking to England’s Transport Committee, IAM RoadSmart’s Director of Policy and Research Neil Greig noted that with increasing numbers of cars on the road, local councils lack the funding or the road capacity to provide the extra spaces people need to park. “New traffic orders, new signposting, new road markings and new enforcement administration will all be required at extra cost if a blanket ban is introduced,” he said. “Councils are already struggling to implement low emission zones, cycling and walking policies, active travel policies, 20mph zones and a host for other transport measures against a background of budget cuts and dwindling resources.” For residents living in narrow streets in Scotland, the ban could also prove to be problematic, with some warning of potential damage
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to parked cars and difficulty for vehicles, particularly emergency vehicles, to navigate tight residential roads at night. With valid arguments both for and against the introduction of a blanket pavement parking ban to be rolled out across the UK, it is certain governments in both England and Wales will be watching Scotland closely to see what implementation and enforcement problems arise once the ban comes into force. As more pressure continues to be applied to England’s and Wales’ governments from vocal campaigning groups, alongside growing concerns for mobility scooter safety, it may just be a matter of time, however, before England and Wales follow Scotland’s example.
“Councils are already struggling to implement low emission zones, cycling and walking policies, active travel policies, 20mph zones and a host for other transport measures” NEIL GREIG
Pavement and pothole problem In November 2019, 75-year-old John Brown from Grimsby was riding his mobility scooter down the pavement when he was forced to ride on the road due to a parked van blocking his path. Moving onto the cycle path to pass the van, John’s rear wheel struck a deep pothole, causing the scooter to tip over. The accident resulted in John suffering a hairline fracture on his ribs and a bruised arm, as well as his scooter being written off due to the extent of the damage. With John’s insurance company and local council unable to reach an agreement regarding who was fault resulting in the pensioner being left without a safe working scooter for three months, Ebor Mobility and Mark Bates decided to step in and present him with a new scooter and three months free insurance.
John Brown and new mobility scooter from Nathan Smith (left), Sales and Trading Executive for Mark Bates, and Andy Todd (right), Managing Director of Ebor Mobility
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THE OT’S PERSPECTIVE
The OT’s Perspective Should your customers consider a home lift? By Stuart Barrow
In the past, stairlifts were the order of the day, and five years ago, a housing association was unlikely to consider home lifts as genuine stairlift alternatives. Times have changed. Over the last few years, home lifts have become increasingly popular, with many of the housing associations we work with now having contracts in place with home lift suppliers. In a previous article, I’ve covered the pros and cons of both stairlifts and home lifts, so if you’re not sure whether they’re right for your clients, I’d strongly suggest
Stuart Barrow of Promoting Independence is a member of the British Association of Occupational Therapists panel and a recognised contributor in the field of home adaptations. He also runs the popular Occupational Therapy Adaptations Conference
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checking that article out in issue 229 or on the THIIS website (search ‘OT Perspective Stairlift Through floor lift’). HOW TO DEMONSTRATE HOME LIFTS When you’ve decided that a home lift is the right fit for your customer, you now need to show them the lift and ensure they’re happy with it. This is easier said than done, especially if your client can’t easily get around. A recent client that I specified a home lift for was a young child which meant travelling to locate one just wasn’t an option. As a result, I used a combination of YouTube videos and a few company visits and we arrived at a Stiltz home lift. If you deal in home lifts, it may well be worth considering featuring a home lift in your showroom. Yes, it will incur expense but in the long run, it’s likely to be a good investment as the current trend of home lifts shows no sign of abating. HOW TO FUND HOME LIFTS In the particular case I mentioned above, the housing association were funding a lift for their tenant. If this isn’t the situation, a Disabled Facilities Grant (DFG) is a
As the popularity of home lifts increases rapidly, Stuart Barrow looks at what retailers need to think about when their customers are considering them…
possibility and if a child is looking to apply for one, it isn’t means tested. In addition, several charities will contribute towards a home lift and some clients will refinance or take out a loan to find a lift – it’s important to be aware of these options when talking to clients. WHY CHOOSE A HOME LIFT OVER A STAIR LIFT? I specified the home lift for my recent client, because: 1. He was under 5 and has a condition which means he cannot self-transfer 2. Space was limited within the property 3. He will need a wheelchair and will need the freedom to move around the property PRACTICAL BENEFITS OF A HOME LIFT • If your customer is finding using stairs difficult and they are at risk of injury caused by a slip, trip or falls, then a home lift helps solve this problem. In your show room, it’s important to observe your customers. Does your customer look unsteady? • A home lift will give your customers the freedom to move around their property
•
•
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with ease, enabling them to remain at home as opposed to moving and living on the ground floor of a house or relocating to a flat or bungalow and incurring further costs A home lift is more costeffective than building a bedroom/wet room on the ground floor of an existing property Home lifts are a safe, reliable solution for wheelchair users if transferring independently is difficult or simply not possible. Recently a reported accident in THIIS Magazine explained how a vulnerable service user fell down the stairs and died transferring at the top of the stairs onto an older style stair lift They’re also a practical addition to the home as they allow you to move heavy items between floors. This is helpful for some customers living on their own and not having to carry washing up and down the stairs, especially on their laps if using a stair lift
COULD YOUR CLIENT USE THE DFG TO GET A HOME LIFT? A Disabled Facilities Grant (DFG) exists to pay for essential housing adaptations to help people stay in their home and live an independent life and a DFG assessments decides whether the work is needed, and whether it is reasonable and feasible. As a result, set categories of provision are considered by the assessor, often an occupational therapist or potentially a trusted assessor. In relation to the home lift recommendations, this may fall under the categories: 1. Access to a bath and or shower (thus bathroom access) 2. Access to a bedroom 3. In upside down houses, this could be access to a principle family room, kitchen and rear access to the property
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Big Changing Places changes and big opportunities
In this year’s Budget, chancellor Rishi Sunak MP committed a £30 million investment to increase access to Changing Places toilets. The sum drew media attention, however, an arguably bigger announcement managed to slip by relatively unnoticed – an imminent change to building regulations. As the industry comes out of the other end of the current coronavirus chaos, investing in the ability to supply and install Changing Places facilities may be a lucrative opportunity to help companies to recover.
With more than a quarter of a million people in the UK requiring assistance to use the toilet, including those with spinal injuries and multiple disabilities, Changing Places facilities provide the essential equipment and space needed for people to use the toilet in dignity. Without the facilities, people with profound and multiple disabilities are often forced to be laid on unhygienic toilet floors or feel unable to leave their homes, fuelling isolation and exclusion. In the UK, the number of registered Changing Places now sits over 1,400 – a sharp increase from the 140 in 2007. The rise in installations can largely be attributed to the Changing Places Consortium: a coalition consisting of PAMIS, Muscular Dystrophy UK, CAE and the Scottish Government, campaigning for Changing Places to be widely accessible throughout the UK. It has also given rise to an increase in central funding from the government to help promote the installation of the facilities across various areas, including motorway services providers and NHS trusts.
BIG CHANGE TO NEW BUILDS Alongside the new Changing Places Fund which will help support with the fitting of Changing Places facilities in existing buildings, the government also confirmed that new, or majorly refurbished, large buildings used by the public must have Changing Places toilets. A Budget 2020 policy paper stated: “The government is determined to see greater provision of Changing Places toilet facilities in new and
BIG FUNDING COMMITMENT In the 2020 Budget, the largest Changing Places spending commitment was announced by Rishi Sunak, Chancellor of the Exchequer, allocating £30 million to the newly-created Changing Places
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Fund. The new program will see the Government match-fund the costs of installing the facilities into existing buildings in England, with government working closely with the Changing Places Consortium and others to identify sectors where the provision of the facilities need to be accelerated the most. “Where people shop, go out, or travel should not be determined by their disability. Yet, currently, the lack of the right facilities can prevent some people from enjoying the day-to-day activities many of us take for granted,” commented Sunak. “I want to change that, which is why my Budget this week is about spreading opportunity, not only across different parts of the country, but also throughout our communities.” As a minister at the Ministry of Housing, Communities, Sunak worked with local authorities and the Changing Places Consortium to champion the facilities and as chancellor, he has continued to support the campaign. Clare Lucas, Head of Policy and Campaigns at Muscular Dystrophy UK, said: “Going to the toilet is a basic human right, yet too many disabled people are denied that right because of a lack of Changing Places toilets. We are pleased the government has recognised the need for more of these facilities and is making such a significant investment.”
Requirements of a Changing Places Toilet: as in the British Standards: BS8300:2009 • adequate space for a disabled person when they are not in their wheelchair, their wheelchair and one or two carers – 12sqm (3m x 4m) • an adult sized, height adjustable changing bench, wall mounted or free standing • a ceiling tracking or a mobile hoist • a peninsular (centrally placed) toilet • a privacy screen or curtain • a large bin for pads • an emergency alarm • a paper roll • a non slip floor
A recent Changing Places installation carried out by Innova Care Concepts in Scotland
existing buildings. These facilities are designed to provide sufficient space and equipment for people who are not able to use the toilet independently. “Following on from a consultation in 2019, the government will change building regulations guidance by the end of this year to mandate the provision of Changing Places toilets in new public buildings.” According to the government, the change in building regulations
is expected to add the toilets to more than 150 new buildings each year, including shopping centres, supermarkets, cinemas, stadiums and arts venues. For suppliers and installers of the facilities across England, the change will lead to an increase in demand amongst building developers, contractors and architects who may not be au fait with the Changing Places requirements, equipment and specifications.
“Where people shop, go out, or travel should not
Case study: Thinking outside the box Having initially ran into difficulties installing a Changing Places facility into its listed building, National Galleries of Scotland worked with Innova Care Concepts, PAMIS and Portakabin to complete a unique project at its Modern One site. The organisations used Portakabin’s Portaloo Accessible Plus unit as a standalone building whilst Innova Care Concepts supplied and installed all of the equipment. As well as benefitting visitors to
Those companies in the trade quick to react and focus on engaging & educating these key customer groups about Changing Places will likely be the ones to enjoy the most success following the building regulation changes and additional government funding.
be determined by their disability. Yet, currently the lack of the right facilities the Scottish National Gallery of Modern Art, it is hoped the facility will also help anyone near the centre of Edinburgh who needs to access a Changing Places toilet. According to the Gallery, the facility’s placement in the gallery’s grounds, next to accessible parking, means users will not have to go inside or ask permission to use the Changing Places toilet.
can prevent some people from enjoying the dayto-day activities many of us take for granted” RISHI SUNAK
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LET’S GET IT CLEAR
May’s drop dead date for the Medical Devices Regulation doesn’t affect me. Is that right? by Dr Barend ter Haar The Medical Devices Regulation (MDR), which comes into effect this May, places responsibilities on anyone working in any way with Medical Devices, and this includes dealers (and others) who are included under the MDR definition of ‘Distributors’. Preparing for, and interpreting the MDR has been taxing many businesses over recent years and months – if you haven’t started, get going quickly since the clock’s ticking down fast. This article picks out some of the elements of relevance to THIIS readers. Since 1994, we have been living under the Medical Devices Directive for medical CE marking. From 26 May 2020, its replacement, the EU Regulation on Medical Devices (Regulation EU 2017/745)1 (MDR), takes full effect. Whom does this affect, and in what way? This article
Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.
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FIGURE 1. DEFINITION OF A MEDICAL DEVICE IN THE MDR ‘Medical device’ means any instrument, apparatus, appliance, software, implant, reagent, material or other article intended by the manufacturer to be used, alone or in combination, for human beings for one or more of the following specific medical purposes: • Diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease • Diagnosis, monitoring, treatment, alleviation of, or compensation for, an injury or disability • Investigation, replacement or modification of the anatomy or of a physiological or pathological process or state • Providing information by means of in vitro examination of specimens derived from the human body, including organ, blood and tissue donations And which does not achieve its principal intended action by pharmacological, immunological or metabolic means, in or on the human body, but which may be assisted in its function by such means. The following products shall also be deemed to be medical devices: • Devices for the control or support of conception • Products specifically intended for the cleaning, disinfection or sterilisation of medical devices as referred to in Article 1 (4) and of those referred to in the first paragraph of this point attempts to summarise some of the impact that moving under the MDR will be having on consumers, dealers, importers, and manufacturers. The impact of some textured silicone filled breast implants leading to the deaths of a number of women triggered the call for the Medical Devices Directory (MDD) to be updated, and ended up with its being replaced by the Medical Devices Regulation (MDR). The MDR was published on 7 April 2017, and we had three years to implement it, to 26 May 2020. (Note: up to May 2024 MDD certificates of
conformity dated before 26 May will remain valid until their expiry date.) Three years have been needed, since the demands on manufacturers and their customers have escalated as the data they have to produce and record has multiplied many times. In the UK, we still have to follow the EU rules until at least the end of 2020, and will need to do so if selling into the EU thereafter, and very possibly in the UK as well (possible replacement legislation is under review at present). WHAT IS A MEDICAL DEVICE?
The MDR covers only medical devices. What is a medical device is defined in the MDR (see Figure 1). Medical devices have to be labelled as such under the MDR. But note that the new definition means that some products, such as commodes, which previously may have been medically CE marked, will no longer be eligible to be described as such from 26 May, if they do not fall under the current definition. So, it all depends on what the manufacturer claims for its device whether a) it falls under the MDR and b) what level of classification it then falls under. HOW DOES A MEDICAL CE MARK DIFFER FROM ANOTHER CE MARK? If your product has a CE mark on it, currently there has been no indication on the device whether that product has that mark under the medical regulations, the electrical regulations, the toy regulations, or any other of the EU applicable regulations. The MDR now requires that a medical device has a label on it saying that it is a medical device – and within EU regulations this label has to say FIGURE 2: MDR ARTICLE 2.34 DEFINITIONS ‘Distributor’ means any natural or legal person in the supply chain, other than the manufacturer or the importer, that makes a device available on the market, up until the point of putting into service this in each language of the EU where the device is made available. However, instead of writing this in 24 languages, the proposed revision of ISO 15223-1 offers a symbol which can be used instead: MD DEALERS ARE ‘DISTRIBUTORS’ Under the MDR definitions (Fig. 2), dealers, for example, are classified as Distributors, and thus have new obligations to be met: e.g. Article 14 (General Obligations of Distributors), which states: “Before making a device available on the market, distributors shall verify that all of the following
requirements are met: The device has been CE marked and that the EU declaration of conformity of the device has been drawn up; The device is accompanied by the information to be supplied by the manufacturer in accordance with Article 10 (11); For imported devices the importer has complied with the requirements set out in Article 13 (3) That, where applicable, a UDI has been assigned by the manufacturer” MEDICAL DEVICE CLASSIFICATION UNDER THE MDR Classifications within the MDR are clearly spelled out: however, this does mean that some medical devices which had been classified as Class I under the MDD may now be considered to be Class IIa, depending on the claims made for the device. One new aspect has been the inclusion of devices that clean, disinfect, or sterilise medical devices, which are now classified as medical devices: equipment which disinfects is classified as IIa at a minimum. Items which transfer energy into the body (such as electrical position changers in beds, leg elevators on wheelchairs, etc) are IIa (and were under the MDD). Items which come into contact with open wounds are IIa – this could affect the classification of a number of cushions, mattresses, etc. Again, the classification level goes back to what the manufacturer makes claims for the device. TRACK AND TRACE MDR Annex VI is devoted to the requirements for providing Unique Device Identifiers (UDIs) for each medical device so that medical devices can be tracked and traced in case of the need for a recall, or tracing where defective devices may have been used. Within GS1 coding the UDIs are the Global Trade Identification Numbers (GTINs) – these are the barcodes you see on most items in the retail trade, from a can of Coke, to your phone. Alongside the GTIN, in the UK the NHS now requires a batch or serial number, the date of manufacture,
‘Let’s Get it Clear’ by Dr Barend ter Haar One in a series of occasional resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www. beshealthcare.net. If you are interested in receiving further information on the topic, please contact barend@ beshealthcare.net Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.
and, if appropriate, a use-by date, as a minimum. These items are best encapsulated into an EAN128 2D datamatrix code. For more details on barcoding, refer to the BHTA guidance document downloadable from the BHTA website2. The MDR is a large document aimed at all medical devices, and attempts to cover all possibilities. This article has concentrated on some of the elements relevant to THIIS readers. However, the breadth of coverage of the MDR means that in places there are areas that are open to interpretation. An observation made to me by someone from the MHRA is that clarification may not become apparent until some trial cases have been taken through the Courts! REFERENCES
The MDR can be downloaded from: https:// eur-lex.europa.eu/legal-content/EN/TXT/ PDF/?uri=CELEX:32017R0745
1
The BHTA barcoding guidance document can be downloaded from the BHTA website: http://bhta.com/gs1-barcoding/ and http://bhta.com/wp-content/uploads/2018/04/ BHTA-Barcoding-2014.pdf
2
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Much-loved industry icon passes away It is with sadness that World of Mobility has confirmed the passing of co-founder David Hulme, an industry veteran who dedicated almost 40 years of his life to helping people live more independent lives. First entering the sector in April 1977 with BEC (Biddle Engineering Company), which was later acquired by Sunrise Medical, David went on to work in many well-known companies in the industry before setting up World of Mobility with his brother-in-law Trevor around 2003. Launching the Stourbridge mobility showroom with a desire to be independent to offer a more personal service for customers, the two business partners enjoyed nothing more than sitting down with customers to have a cup of tea and a chat, explained David’s family. In 2015, after nearly four decades in the mobility sector, David, aged 71, decided to retire, along with Trevor, aged 65. His brother Pete Hulme and nephew Richard Hulme inherited the business from David and Trevor, continuing the founders’ ethos of providing a personal service from the original premises in Stourbridge. Often seen sporting his smoking pipe, Richard told THIIS that David was renowned for his sense of humour and “was always a joker.” According to David’s family, he
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had a passion for anything with an engine and loved catching the F1 on a Sunday afternoon – he even purchased a miniature petrol motorbike just to have on display later in life. Discussing one of David’s stand out moments in the sector during his early days with BEC and the company’s director, Ray Biddle, Richard recollected how his uncle may have had a part to play in the first-ever mobility scooter. According to Richard, the story goes that Ray wanted to attend a trade show (possibly Naidex) with the BEC team but he was in a wheelchair following an accident. David and his colleagues got some parts from the stores, an office chair and a biscuit tin and crafted a DIY ‘scooter’. “We think they used motorcycle handlebars for the steering and a power chair motor for power, attached them to the chair and he put his feet in the biscuit tin,” said Richard. “They say this was how the first mobility scooter came about. They took it to the trade show with Ray at the helm and actually got approximately 50 orders, even though it wasn’t a production item!” With a love for travelling to every corner of the world with his family on cruises, David visited several exotic locations, including India, Singapore, Vietnam and Dubai.
Richard explained that in the summer of last year, the family discovered that David had bowel cancer, which quickly progressed to prostate and eventually to the blood. “It was very sudden and shocked us all,” he said. David passed away on Friday the 21st of February. “He will be sorely missed by all his friends and family as well as in the local area where everyone knew him,” continued Richard. “Not only was he the founder but he was also family. World of Mobility will continue to run as it always has and will always be known as David’s legacy.” David leaves behind his wife Jean, his son Carlton and his daughter Debbie. For anyone wishing to make donations or contributions to a charity, the family is collecting on behalf of Cancer Research UK as Jean has also been affected by cancer. www.worldofmobility.wixsite.com
Thank you. A letter to the trade from THIIS Magazine For many people in the industry, March will be remembered as one of the toughest and most worry-filled times in their working lives – mine included. With demand across the board falling off a cliff edge, jobs & livelihoods potentially disappearing and businesses under threat of closure, it has been an extremely trying time for all. In the wake of the endless cascade of announcements made by the government on an almost daily basis, THIIS has focused on trying to provide advice, guidance and details to readers to ensure they can access the support they need. This would not be possible, however, if not for each and every member of the trade that has continued to support THIIS over the past 21 years. This is a letter to thank all those that help make THIIS a reality. A thank you to our readers that continue to turn these pages and log on to our website after more than two decades to find out about the latest news, views, products and jobs. A thank you to our contributors that work with us to provide their valuable insights, thoughts, advice and stories that continue to make the magazine what it is. And, especially, a thank you to our advertisers who trust in the value of what we do. Without their financial support, it would be impossible for THIIS to keep professionals in the industry informed, particularly through these uncertain times. Over the coming months, as more government measures are announced for business leaders to take on board whilst trying to fight any number of other fires, THIIS will continue to try and provide as much support as possible to help companies try and navigate these murky waters. Again, thank you all and we look forward to the brighter days to come!
Calvin Barnett Editor
TRADE MAGAZINE
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RETAILERS BUYING GUIDE
Buyers’ guide to Mobility scooters
Each month, discover key products from a different segment of the mobility market to consider stocking on shelves and offering to customers.
Alumina from Motion Healthcare
MM4 from Monarch Mobility
The Alumina range offers the innovation of both an Aluminium chassis and Lithium battery technology, making it the lightest car boot scooter with the longest range, according to Motion Healthcare. Providing up to 15 miles range with a lightweight 4kg battery pack for the standard model, the Alumina Pro goes even further with a 30-mile range (the longest of any car boot scooter says the company) and only a 5kg battery pack. A smaller battery pack is also available which complies with the Civil Aviation Authority’s regulations for air travel. Both the Alumina and Alumina Pro are designed to be disassembled easily for transportation, with the heaviest part weighing just 10kg, and both are also fitted with all-round suspension, giving an impressive ground clearance. The long and flat floorpan and adjustable tiller also allow generous leg room and the soft grip tiller handlebar and a larger than standard seat make for a comfortable ride.
The MM4 was introduced into the Monarch range early this year, ready for the summer. A large 4mph scooter built for comfort, with the ability to carry up to 25 stone at a speed of 4mph to a distance of 23 miles, this scooter has full suspension LED lights and a fully cushioned Captain’s Seat which ticks the boxes many 4 mph can’t, says the company.
www.motionhealthcare.co.uk
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www.monarchmobility.com
The eFOLDi Lite from eFOLDi When it comes to portable mobility scooters, weight matters. Aiming to reach a new level of lightweight in the folding scooter market, eFOLDi has developed its Lite model, weighing just 15kg whilst boasting a 120kg carry capacity and 20km range. Easy to set up and fold, the fully airline compliant device is no larger than a small suitcase when folded. Also featuring electro-magnetic brakes and powered by an advanced 10AH Li-ion battery,
the scooter also has a lower ground clearance to make it more accessible. www.efoldi.com
Lithilite by Motion Healthcare Motion Healthcare’s popular Lithilite range incorporates innovative Lithium-battery tech into a tried and tested design, offering up to 15 miles range with a lightweight 4kg battery pack. Both the Lithilite and Lithilite Pro can be easily disassembled to aid in transportation and are fitted with all-round suspension and noteworthy ground clearance. The long and flat floorpan and adjustable tiller also allow generous leg room and the soft grip tiller handlebar makes for an amazingly comfortable ride. www.motionhealthcare.co.uk
Mayfair Lite from Freerider Freerider have been making high-quality mobility scooters for 25 years now and their Mayfair range has always had a cast-iron reputation for strength, durability and reliability. New for 2020, Freerider have released a lower-priced ‘Lite’ model, customisable with seat and handlebar options, making the Mayfair more accessible than ever. www.freeridernetwork.co.uk
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RETAILERS BUYING GUIDE
Smilie & Smilie Auto from Electric Mobility Offering a petite, portable and personal 4phm Lithium-ion powered folding scooter to its network of authorised dealers, Electric Mobility’s Smilie range is its high-quality model designed for the growing compact market. The range is available as either a manual scooter with an easy-to-fold mechanism or as a powered autofolding option which can fold and unfold in seconds at just the click of a button. Developed for use at home or abroad, these lightweight scooters can be easily transported in cars, trains, planes and cruise ships thanks to its small size and Airline Compliant 11.6Ah Lithium-ion battery option which weighs just 2.8kgs / 6.2lbs - giving all customers a range of up to 7.5 miles to explore their travel destination. Other key features include a practical front handle for increased accessibility, a fold-down backrest, easy-to-remove adjustable armrests and 14.5-inch seat height to provide comfort and support for long journeys. www.electricmobility.co.uk
Knight ElectroFold from Drive DeVilbiss The Knight ElectroFold Scooter represents a new level of innovation in Drive DeVilbiss’ folding scooter range and comes filled with head-turning features, including its advanced 12-second Electrofold operation. Boasting keyless ignition and a snazzy digital LCD control panel which displays the time, temperature, battery gauge and low/high speed settings, the Knight Electrofold also has a striking aesthetic. Available in Knight Black or Armour Silver, the scooter also includes pioneering Laser Drive Technology to provide a steering guide when driving and bright LED Drive Vision Lighting in the front and rear. Impressively folding to a compact size for easy transportation and storage, the model has a maximum range of 9 miles, maximum speed of 4mph and weighs 33.4kg in total. www.drivedevilbiss.co.uk
The Hybrid from Monarch Mobility Described as having the DNA of both powered mobility devices, the new Hybrid 2-in-1 aims to give retailers’ customers the best of both worlds, with the device able to be either. Capable of being split in seconds, the Hybrid can be transformed between devices within minutes, proving an ideal solution for both indoor and outdoor use in either form, says the company. Fitting into the boot of most cars, the heaviest part of the Hybrid is 16.6kg when in its powerchair form, making it easy for customers to lift. When transformed into its powerchair form, the Hybrid can carry a maximum weight of 21 stones and can go up to a speed of 4mph for up to a 15-mile radius, dependant on terrain and carry weight. As a mobility scooter, the Hybrid boasts LED lighting, an electromagnetic braking system, an off-board charging facility and even storage space for shopping with under-seat storage and a shopping basket. Available in a choice of four colours and with a maximum speed of 4mph, the product is truly unique on the market. www.monarchmobility.com
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RETAILERS BUYING GUIDE
Easy Rider from Drive DeVilbiss With its striking design and stunning instrumentation, the Easy Rider offers precise handling that the company says must be experienced to be appreciated. Inspired by the success of the Sport Rider, Drive DeVilbiss’ design team developed a new model aiming to take the luxury scooter market by storm, with a plethora of interesting features. The scooter has enhanced all round lighting to improve outdoor visibility for when the sun sets, telescopic front motorbike suspension for optimal handling and a trip computer with odometer for measuring distance the user has travelled.
Illuminated controls featuring a twin dial digital dash adds to the quality whilst a throttle lever with automatic safe-braking system allows the rider to feel the same sensation of freedom and mobility as they would touring the open road on a Harley. With a maximum speed of 8mph and maximum range of 31 miles, the Easy Rider boasts a maximum weight capacity of 180kg (28st) and a number of other attractive features to grab end-users’ attentions in retailers’ showrooms. www.drivedevilbiss.co.uk
eDrive from Motion Healthcare
Vista & Vista DX from Electric Mobility These powerful mid-size 4mph transportable scooters are ideal for longer, more comfortable days out when customers can go back to enjoying the outdoors this summer. The pair includes full suspension, a Comfort or Captain’s seat, a generous turning circle and quick release features as they dismantle into 6 parts. Mobility dealers can offer customers solid tyres or the option of pneumatic tyres at no extra cost and close the sale with the convenient off-board charger which is available as standard on both models. Sturdy enough for long adventures yet small enough to nip around town says the company, the Vista range has options to suit all needs. For a lightweight feel when transportation is a priority, the Vista 34Ah battery model is the best fit, whilst users can enjoy increased range for longer periods of use and family days out with the Vista DX 50Ah battery. www.electricmobility.co.uk
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Automatically folding at the touch of a button in just 12 seconds, the compact eDrive has been designed to slot effortlessly into small spaces. Once stored, the removable battery pack enables users to simply slide out the lightweight lithium battery to charge indoors, leaving the rest of the scooter stored and ready for its next journey. Despite its compact shape, the travel-friendly eDrive offers plenty of leg room and ground clearance, along with an impressive weight limit of 136kg (21 stone). The adjustable tiller also enables users to set the most convenient height for their comfort, adding to the eDrive’s upholstered seat with padded folding armrests which has a slot to carry a spare battery, doubling the standard range of 12 miles to 24 miles. For retailers’ customers keen to travel, the company also includes a heavy-duty travel bag specifically designed to protect the eDrive when its folded up. www.motionhealthcare.co.uk
The new VIP2 is the updated version of the VIP series of folding tilt in space wheelchairs, building on many years of experience of design and development. As well as 35 degree tilt it now has either fixed or adjustable recline. It also now comes with an improved headrest design and a deeper seat.
VIP2 KARMA MOBILITY LTD UNIT 6 TARGET PARK, REDDITCH WORCESTERSHIRE B98 8YN
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T: 0845 630 3436 E: INFO@KARMAMOBILITY.CO.UK WWW.KARMAMOBILITY.CO.UK
VIP2 - Self Propel
VIP2 - Transit
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MINIMO PLUS 4 Compact and simple folding design with pneumatic tyres for comfort.
Ideal for car boots and taking on a plane, the fully transportable Minimo Plus 4 benefits from pneumatic tyres, generous legroom, greater range and better stability all-round.
To enquire about adding the Minimo Plus 4 to your range
Call 01787 888 106
or email trade.sales@tgamobility.co.uk www.tgamobility.co.uk QUOTE: THSA20
The UK’s leading range of mobility products since 1985