THIIS October 2024

RETAILER SPOTLIGHT

How Easystep Stairlifts is impacting lives for the better

SUPPLIER SPOTLIGHT

Read about the latest mobility solutions from Proactive Mobility

CHAMPIONING CHANGE

The campaign for better wheelchair provision for all

Access made easy

Inspire your customers with the latest game-changing daily living aids

Delivering a perfect mix of style, comfort, and performance, the Xquisite is powered by durable SLA (Sealed Lead Acid) batteries, ensuring dependable performance and an impressive range of up to 32 miles.

Delivering a perfect mix of style, comfort, and performance, the Xquisite is powered by durable SLA (Sealed Lead Acid) batteries, ensuring dependable performance and an impressive range of up to 32 miles.

Choose between either pneumatic or solid tyres, both offering excellent grip and stability across various terrains. With generous ground clearance and highly comfortable all-round suspension, the Xquisite effortlessly navigates uneven surfaces. Its spacious, swivelling captain seat enhances comfort, while the ergonomic delta handlebars provide precise control. Perfect for outdoor exploration and off-road adventures.

Choose between either pneumatic or solid tyres, both offering excellent grip and stability across various terrains. With generous ground clearance and highly comfortable all-round suspension, the Xquisite effortlessly navigates uneven surfaces. Its spacious, swivelling captain seat enhances comfort, while the ergonomic delta handlebars provide precise control. Perfect for outdoor exploration and off-road adventures. enquiries@motionhealthcare.co.uk |

Welcome!

The recent Paralympics in Paris has shown that having the right wheelchair can help a person to achieve their goals, but as our article on page 25 reveals, the current funding for those who require one in England falls short.

Nick Goldup, Chair and Chief Operating Officer of the Wheelchair Alliance, explains why a wheelchair – the right wheelchair – is key to an end user’s independence.

This issue, if our previous article on how AI can boost your business piqued your interest, we have more advice about how you can join the 2.4 per cent of business owners currently dabbling with it (p16). Plus, find out how Proactive Mobility, a specialist in folding electric wheelchairs, has been expanding both its team and product range over the past year (p32).

THIIS also meets the team behind Leicestershire-based Easystep Stairlifts (p21). Established in 2002 with a plan to offer value-for-money new, reconditioned and rental stairlifts its staff has found ways to positively engage with their local community.

In his latest article (p38), Dr Barend ter Haar of BES Healthcare discusses the importance of good upper body support in helping to achieve good health and optimal functionality.

Also, don't miss our round-up of the best daily living aids in the Retailers' Choice (p10) and Buyers' Guide (p42) features.

If you have any news to share with THIIS Magazine, don't hesitate to get in touch with me.

Editor

News, deals & people

Deluxe all-day comfort of the latest Rascal

Electric Mobility has launched its third-generation Rascal mobility scooter. The lightweight aluminium frame of the new Rascal Luxe is designed for ergonomic “all day” comfort with extra space around the tiller. It offers increased legroom that accommodates a range of heights from 4’11”-6’4”. In addition, the deluxe seat encourages 100-degree posture perfect alignment.

Elaine Leighton, Head of Brand, explains: “To match customers' rising expectations, Electric Mobility’s technical engineers worked to improve every aspect for the safety, comfort and travel experience, including the 360-degree LED high efficiency lighting, distinctive tiller lock and the Lithium Ferro-Phosphate (LiFePO4) 27Ah Prismatic battery weighing just 6.7kg with long-range capability up to 27.5 miles. So far, the Rascal Luxe has seen considerable interest from dealers.

“Our aim was to ensure that all of the features introduced give a direct customer benefit, rather than innovating for the sake of innovating.”

The Rascal Luxe comes in three colours, with the option of the 27Ah Prismatic battery or the 12.4Ah Airline Compliant battery weighing just 4.1kg with a range of up to 13 miles.

A round-up of the key trade stories for business leaders to digest

New indoor buddy

Mobility equipment provider

TGA Mobility has launched an accessible new solution for indoor mobility – the Rollbuddy.

Available in black, silver or copper finishes, the indoor rollator walker has been designed to be lightweight and effortless to manoeuvre with a braking system that provides security, stability and confidence to its user.

The model also includes a removable, anti-slip, easy-to-clean tray to sit over the soft drawer to keep the user’s essentials safe and to hand.

The supplier states that its background in engineering means that it is always working to introduce innovative, quality products and enhance existing models with the Rollbuddy bringing a fresh new look and new features.

New upgrades for the Lite

Portable mobility specialist eFOLDi has introduced a host of new upgrades to improve the performance of its best-selling Lite folding mobility scooter.

With product weight being one of the primary considerations for purchasers, eFOLDi states that the upgraded Lite model now benefits from being even lighter – at just 14kg, excluding battery.

To improve user safety, a stateof-the-art intelligent safety system enhances stability when turning or manoeuvring across more challenging terrain. The safety system incorporates an automated variable speed control device to ensure end-users remain safe and secure, regardless of the obstacles they encounter along their journey.

Several features enhance ease of use, including an on-board charging point located on the tiller, and the addition of low-maintenance, puncture-

proof tyres. Users can customise or personalise their Lite scooter, with options such factory-fitted armrests, coloured seat cushions and either solid or pneumatic tyres.

Surrey-based eFOLDi has also announced the appointment of its new Key Account Manager. With nearly 15 years’ experience in the mobility products industry, Tyrone Matthews will be responsible for key accounts within eFOLDi’s growing portfolio of dealer partners.

New inclusive housing guide

Habinteg Housing Association and the Centre for Accessible Environments (CAE) –in partnership with Royal Institute of British Architects (RIBA) – have launched The Inclusive Housing Design Guide, which aims to inspire and equip built environment professionals to create inclusive, adaptable homes for all.

in brief...

MARTIAL ARTS TO PREVENT FALLS

The University of Worcester has developed a programme which trains older people to fall safely using pioneering techniques based on martial arts. Its Falls Prevention Programme classes have been developed to help participants practice ‘breakfalls’ repeatedly, simulating a fall in a controlled way again and again so that when a real fall does happen, they instinctively brace properly and can get back on their feet safely. The university is developing a training course to accredit instructors from across the country in delivering this training.

POWERED HANDBIKE GOES TIKTOK VIRAL

Sports wheelchair manufacturer RGK Wheelchairs has seen a TikTok video it released of ex-Paralympian Matt Byrne using one of its powered handbikes go viral overnight, garnering over 50 million views and one million likes.

Matt, who is Specialist Mobility Advisor at RGK Wheelchairs, was seen in the video showing how to dock the Empulse StreetJet to his Tiga Sub4 wheelchair. The handbike docks to the front of an active wheelchair in one action using a patented one-touch clamp system. The video’s popularity was such that the firm’s TikTok account grew from 400 to over 35,000 followers in a few months.

The Inclusive Housing Design Guide (IHDG) is authored by Jacquel Runnalls and peer reviewed by Marney Walker, who are both occupational therapists who specialise in advising on the design of accessible, attractive and inclusive housing. Available to purchase at cae.org.uk, the guide goes beyond physical access to consider additional aspects, such as visual and sensory access, to demonstrate how accessible, adaptable and inclusive housing design can be achieved. It features practical guidance with explanations, photos, drawings and insights as well as case studies and technical specifications for installers.

Tim Ross, National Sales Manager (left) with Tyrone Matthews

NEW SPACE FOR THE MOUNTAIN TRIKE COMPANY

All-terrain wheelchair manufacturer

The Mountain Trike Company recently welcomed customers, distributors and councillors to the grand opening of its newly expanded production facilities.

Located in a small village on the rural outskirts of Nantwich in Cheshire The Mountain Trike Company has been manufacturing wheelchairs designed to help access the great outdoors since 2011. The increase in the product range and sales were the key driving factors for the expansion of the premises, the firm states.

ABLEWORLD TO OPEN NEW CHELTENHAM SHOWROOM

Nationwide mobility retailer Ableworld has announced the opening of its 42nd store in Cheltenham by early 2025. Located on Tewkesbury Road, the store will span 3,500 square feet and feature around 1,500 product lines. The new Cheltenham store has been selected to complement Ableworld’s existing Gloucester location, strengthening the company’s presence in the region. The expansion will also bring five new jobs to the local community.

Transforming garden accessibility for all

Functional grab rails supplier Invisible Creations has announced the launch of its new garden grab rail range.

To mark the milestone, the company has partnered with the celebrity gardener Mark Lane (pictured above), who is supporting the collection aimed at transforming garden accessibility for all.

Installing adaptions that support people to get in and out and around their home and gardens can make all the difference, according to Invisible Creations.

As someone who has faced his own challenges with accessibility, Mark understands the importance of creating gardens that are not only beautiful but also safe and welcoming for everyone.

Mark comments: “These grab rails are a game-changer, offering both style and safety, and I’m proud to support a product that will make such a positive impact.”

Co-designed with users and The Royal College of Art, Invisible Creations’ garden grab rails are engineered with robust materials, providing essential support for individuals navigating their outdoor spaces. They also double as planters, path lights, and plant pots, seamlessly blending into garden decor and offering a stylish solution for enhancing the beauty and accessibility of any outdoor space.

Speed and comfort to suit the end user

Mobility equipment supplier Motion Healthcare has added the eMove mobility scooter to its budget-friendly ‘essentials’ range.

Designed to cater to a variety of user needs, the eMove series is all about choice. It is available in three models – eMove 4, eMove 6, and eMove 8 – each offering unique features and capabilities to suit different lifestyles.

The eMove4 offers a top speed of 4mph with a 270w motor. It comes equipped with a small-but-comfortable travel seat, making it ideal for shorter trips or those who need a more compact mobility solution.

Taking it up a notch with a top speed of 6mph combined with a 320w motor, the eMove 6, along with the eMove 8, features a larger captain’s seat, providing extra comfort and support for longer rides. For the user who wants the ultimate in both speed and comfort, the eMove 8 reaches speeds of up to 8mph paired with a 340w motor.

uCare seamlessly connects your stairlift to the cloud, sharing real-time usage and diagnostic data through the Internet of Things (IoT) protocol. This data is accessible to partners via the Platinum Portal, and is communicated directly to end users, their friends, family, and carers through email.

uCare offers the most advanced remote diagnostics solution for stairlifts. It provides real-time status updates, reports warnings and faults, and alerts users when the stairlift has remained inactive for an extended period.

Developed by Platinum, uCare operates independently without the need for a phone line or Wi-Fi connection, utilising global mobile network protocols. Fully integrated with the Platinum Portal, uCare is available exclusively to Platinum Partners.

RISE4DISABILITY

WHEN? 22 October

WHERE? Marshall Arena, Milton Keynes rise4disability.com/miltonkeynes

NAIDEX

WHEN? 19-20 March 2025

CARE SHOW BIRMINGHAM

WHEN? 9-10 October 2024

WHERE? NEC, Birmingham www.careshow.co.uk

MEDTRADE EXPO

WHEN? 19-20 February 2025

WHERE? Dallas, Texas medtrade.com

KIDZ TO ADULTZ NORTH

WHEN? 11 October 2024

WHERE? Manchester Central building www.kidzexhibitions.co.uk/ kidz-north/

WHEN? 28-28 November 2024

WHERE? NEC Birmingham www.theotshow.com

ABILITIES EXPO

WHEN? 7-9 March 2025

WHERE? Los Angeles Convention Center, USA

ww.abilities.com/ losangeles/

WHERE? NEC, Birmingham www.naidex.co.uk OCCUPATIONAL THERAPY SHOW

If there’s an event you would like to see included here or you would like to advertise your event please email info@thiis.co.uk

WHITE PEGASUS

THE RETAILERS’ CHOICE

Daily living aids

Wondering which daily living aids are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight one product that is standing out for them…

Four-Wheeled Indoor Rollator from Alerta Medical

“We stock a wide range of walking aids in our showrooms including triwalkers, rollators and more recently, indoor rollators. Our customers often come in looking for an indoor rollator that they can use to go between the living room and kitchen with confidence. The one we always guide them to is the Alerta FourWheeled Aluminium Lightweight Indoor Rollator.

“This rollator features a lightweight frame and comes equipped with a useful tray, bag, pull-up break and push-down hand-brake lock. It has easy-to-swivel wheels, an adjustable

handle height and can be folded away for storage when not in use.

“This indoor rollator is narrow to allow easy manoeuvring between doors and will give the user the stability and support they need to get around their home.

“The product weighs only 5.24kg, and the handle height ranges from 89-93.5cm. It comes in three different colours, blue, green and red. There is a good-sized tray which allows the user to carry drinks and food safely from one room to the other. There is also a small basket underneath the tray to store small items.

“This indoor rollator sells at a reasonable competitive price in our showrooms, making it a popular choice with our customers.”

Laura Hays Director of Thistle Help www.thistlehelp.co.uk

Bigfoot Half Step from Gordon Ellis

“There is not a day that goes by where we aren’t packing and sending out a Bigfoot Half Step –from early in the morning to the last post collection in the evening, they are always flying off the shelves! So why is the Bigfoot Half Step such a popular daily living aid?

“Quite simply, the Bigfoot Half Step is a step that makes getting into and out of the home easier. Often the threshold and step down from indoors to outside is larger than an average step, making it difficult and unnerving to step down or step up.

“What is so great about a half step is that it literally makes the step down from indoors to outside (or vice versa) half of what it is currently, making it much easier for most people, young and old alike.

“The Bigfoot Half Step is larger than most half steps on the market. It is designed to be used outside and so can be left outside in our typical

Julia Phipps Director of The Ability Superstore www.abilitysuperstore.com

inclement British weather.

“The other selling point is that the bigfoot can be purchased with one or two handles which securely attach to the step, providing a handrail on one or both sides of the step to further add

Cutlery Utensil Set from Shine International

“For people with limited hand movement, mealtimes can be challenging and impact their enjoyment and independence. The Cutlery Set from Shine is designed to make dining easier for those with mobility issues.

“This set features flexible cutlery that can be easily adjusted to any angle or position.

"The customisable grip offers better control and comfort, allowing users to enjoy their meals without the usual frustrations of regular cutlery. Its ergonomic design helps users with

ease and maintain their independence at the table. Users have the freedom to eat comfortably and rediscover the joy of dining with family and friends with this utensil set.

peace of mind when going outside or coming back inside.

“Additionally the height of the half step can be adjusted in each of its four corners to ensure that there is a level step at the optimal height.”

“The Cutlery Utensil Set is not only practical but also stylish, making it perfect for any dining setting – whether at home, in a care facility, or on the go.

“Users can say goodbye to mealtime difficulties and enjoy effortless dining with this essential utensil set."

Rhian Pita Marketing Manager at Ableworld

Over Chair Table by Able2

“The Over Chair Table by Able2 is a well-designed and versatile addition to any living room. Its sturdy, epoxy-coated steel frame provides durability, while the laminate beech effect table top offers an easy-to-clean surface, making it both functional and stylish.

“One of its key features is the leg design, which slides effortlessly around rise and recline chairs without interfering with the seat. This makes it particularly convenient for those who rely on mobility aids or specialised seating. With two lockable castors, the table strikes a great balance between stability and manoeuvrability.

“The height adjustability, ranging from 695mm to 845mm, ensures users can find their ideal setting, while the tilt function makes it perfect for a variety of activities such as reading, crafts, or dining. Its solid construction ensures it holds up well under daily use, providing a reliable and convenient surface for various tasks.

“Overall, the Over Chair Table offers both practical functionality and thoughtful design for users who need flexibility and ease of use in their daily routines.”

Graham Johnson Managing Director at Ability Plus www.ability-plus.co.uk

Classic PRO Reacher Grabber

from The Helping Hand Company

“As any retailer that is involved in equipment for the elderly or disabled will know, our clients do not necessarily know what they want. They just know the problems they have. So as a 'solutions provider' it is only right that we

JarKey jar by Brix

“The JarKey, an award-winning and patented jar opener by Brix, makes opening traditional preserving jars effortless

“This handy tool is designed to fit all standard jar lids and works with a simple yet effective mechanism: just place the JarKey against the jar lid and gently lift. The vacuum seal is instantly released, allowing the user to unscrew the lid with ease – no more straining or struggling.

“Crafted from high-density plastic, the JarKey is not only elegant but also highly durable with exceptional durability. Its elegant design features no sharp edges, points, or removable parts, making it both safe and userfriendly.

“Unlike other jar openers that can be cumbersome or complicated, the JarKey is lightweight and easy to handle, ensuring a smooth and comfortable grip for all users. The unique thing about the JarKey is the special three-point principle that ensures the vacuum is released by a gentle lift without damaging the lid.

“After releasing the vacuum, the lid can easily be unscrewed. Whether you’re dealing with jams, pickles, or preserves, the JarKey is the perfect tool.

“It is dishwasher-proof as well, so keeping it clean is as effortless as using it. Dealing with stubborn lids, the JarKey is the ultimate solution for hassle-free jar.”

Karen Sheppard Director of People First Mobility peoplefirst mobility.co.uk

Thrive with AI in 2025

Everyone’s talking about AI and how it can change your business, but very few people are helping business owners know what to do, or how to do it!

If you’ve been shying away from actually doing anything (’cause you really don’t know what you should be doing) with AI, then congratulations, you’re just the same as 97.6 per cent of business owners in the UK today.

So let me help you to feel a little easier and become part of the 2.4 per cent of business owners that are actually dabbling and using AI to grow and develop their business.

Because AI will not replace humans, but humans that embrace AI will definitely become more successful than those that don’t. And you don’t want to be left behind.

So, ask yourself this question: If you had an army of workers – all trained and skilled – what would you get them to do? What tasks do you, or your staff, do every day which they hate, or find boring, or just annoying?

AUTOMATING TASKS

Most admin tasks can be automated and deliver the results through AI, leaving your staff with more time to do the things that really impact your business and make your customers.

AI doesn’t make mistakes either, so the chances of something slipping through the net are hugely reduced which will help most businesses save money.

These are just some ideas of what you could use AI to do:

• Personalisation at scale

• Analysing data down to microsegments – all within seconds

• Having the right data at your fingertips to ensure your

decisions are based on fact and not feelings.

• Enhancing customer service –nothing gets missed

You’ll want to start right back at the basics by mapping out what the process or tasks looks like today. This is an important step as you need to know what you and your staff are doing now before you can get AI involved.

The best way to do this is to either act as a customer or have a friend mystery shop you. You can then, using Post-it notes or a whiteboard, note each pre- and post-sale activity. Clue –you need to be completely honest and note down every little thing! You’ll start to see where there is a gap or an issue.

Once you know what the issues, gaps and problems are then you can start to fix them. You can then start to use AI to automate parts of the process.

Take a look at the last 12 months and ask the following questions:

• What am I proud of?

• What could I have done differently?

• What are the recurring themes?

• What are my biggest opportunities?

• What am I excited about in the coming year?

• What am I worried about in the coming year?

• Can it be automated, and will AI help?

AI IS YOUR FRIEND

Think about being the best mobility business in the world – what would that look like and how do you currently

match up? Have a look at delivering everything that a customer would expect and find some tweaks to surpass even that.

Remember, AI is just a tool (not some intergalactic alchemy) that you can talk to. Think of it as a friend sitting at the other side of the desk and chat with them.

AI gives you facts not opinions, and the more you start to use it the more you’ll love it – I know you will!

Believe me it’s unnerving at first when you get a response so quickly –it’s literally seconds.

But AI responses are just the start –you have to then apply common sense and thinking to the reply. But you’ll get to a solution far quicker by using AI than if you tried to figure out the answer yourself.

Don’t worry you can’t break AI. Just take the plunge and start to see what effect it has.

The more you use it the more you’ll start to trust it and see the value. Then you’ll be able to take the next steps.

Still not convinced? Let’s have a virtual coffee, and we can explore how to use AI in your business.

Mike Glynn is a retail consultant for the mobility industry and coach for The Entrepreneurs Circle. For advice about where to start with an AI strategy, contact him on at 01256 213020 or email info@mgretailconsulting.co.uk

Showcase Your Products and Services

at Rise4Disability Milton Keynes

Special Offer for BHTA Disability equipment/service providers!

Enjoy an exclusive 10% discount and expand your customer base, creating more revenue, and showcasing your products and services to healthcare professionals and the disabled community.

Targeted audience of AHPs and Disabled community members

Prime central location, just 35 minutes from London by train

22nd October 2024

Marshall Arena, MK1 1ST

Conduct on-stand demonstrations and boost visibility

10% discount on stand prices/sponsorship for BHTA members

Scan QR code to enquire or visit rise4disability .com/exhibit

Stepping up to the challenge

The small team at Leicestershirebased Easystep Stairlifts takes pride in offering a high standard of care to their nationwide customers…

Easystep Stairlifts was established in 2002 after its founders, Mark Ford and Mark Barwell, found a gap in the market to offer value-for-money new, reconditioned and rental stairlifts to fit on straight or curved stairs.

Operating from Markfield, Leicestershire, the two have proven to be a good partnership in running the online business with their different skillsets. Mark Ford manages the workshop and ensures its products are tested and serviced to a high standard, while Mark Barwell coordinates the team and keeps on top of driving the business forward and working as efficiently as possible.

Both managing directors came from an electrical background and enjoy a love of problem solving. Having worked together in a previous similar business, they felt they could do things better.

CLOSE-KNIT TEAM

The retailer has a small team of hardworking staff which has evolved over the years to work as efficiently as possible, explains Louise Barwell, PR and Marketing Manager at Easystep Stairlifts.

Louise herself deals with social

media and all aspects of promotion for the business. Her experience working in the charity sector has allowed the business to effectively work in the community.

Sally Brotherton, who has been working for the company for 10 years, is the first port of call for new and existing customers. “Sally has exceptional customer-facing skills,” explains Louise.

Other members of the team include Abbey Ford, who manages administration in the office, and a hardworking engineering team – Paul, Will and Jack – who support each other to get their jobs done.

CUSTOMER SERVICE

The Covid 19 pandemic and the social distancing that was required as a result, particularly among vulnerable members of society, forced many businesses to change and adapt, and Easystep Stairlifts was among them.

While it has no showroom, Louise says that the retailer works efficiently with customers online. Most customers find out about the business through using Google.

Clients can complete an online survey and find out more about the retailer’s products and services from its informative and comprehensive website. Says Louise: “Along with our freephone number, WhatsApp and email, it has never been easier for customers to reach out, and we ensure the client is able to make an informed

“The more pride we put into our work, the more word-of-mouth spreads”

choice.”

Easystep Stairlifts has customers across mainland UK – many of them are elderly with mobility challenges.

“It is important we manage expectations with our customers,” explains Louise. “When we say we offer a 24-hour call out, we want to be able to respond in a timely manner. For this, our radius from our Midlands base means we can reach most of England within two hours.”

The business’s reputation is important to staff, explains Louise. “The more pride we put into our work, the more word-of-mouth spreads, and we get great job satisfaction from this. Sometimes our service users haven’t seen anyone all week. We are passionate and empathetic, approachable and caring. This creates the foundation of our success and makes what we do, very rewarding!”

“We know we have impacted people in our community for the better”

explains Louise. “Our core value is to make stairlifts affordable for most and our prices reflect that.”

Easystep Stairlifts has been a Which? Trusted Trader since 2014, and Louise says that this accreditation has been an integral role in the success of the business.

Certainly, the consensus among staff at Easystep Stairlifts is that there is more demand for stairlifts than ever. “People are living longer and there is an increased desire to carry on living at home independently for as long as

As well as offering a nationwide service, Louise explains that the business has participated in various charitable initiatives within its local community.

“It is very rewarding being part of the community and stepping up to our corporate responsibility,” comments Louise. “It’s a caring thing that we all have naturally adapted to, given our business. We know we have impacted

people in our community for the better, by supporting family days out and local charities that tackle poverty.

“We recently established our E-Zee Smiles Project and have already supported some amazing things in northwest Leicestershire. Our office crew are also corporate volunteers, so we can make more of a hands-on difference.”

PRODUCT RANGE

Rental stairlifts are a particularly popular option for customers, explains Louise, as they offer an affordable solution. “Sometimes it’s about getting a loved one home for Christmas or out of hospital quickly so they can enjoy their home. Short or long term, it’s a great service with many benefits.”

The retailer offers a large range of stairlifts, with the Brooks/Acorn T700 stairlift proving a bestseller. “It’s a robust, reliable workhorse that can provide years of use,” says Louise.

The retailer also works with several small businesses to source parts and equipment so that it can operate as sustainably as possible.

“For us our business is not just about stairlifts,” concludes Louise. “It has been fantastic to engage with our local community. We want to expand on that. As long as we can continue doing what we love, and that is impacting lives for the better then we are a happy team!”

www.easystepstairlifts.co.uk

possible,

Strong team: Abbey Ford, Louise Barwell and Sally Brotherton

Request Information

For

E:

About Us

Verlingue

Better wheelchair provision for all

The Wheelchair Alliance, a community interest company which champions the needs of wheelchair users across England, is calling for change in wheelchair provision to ensure users get the right chair, at the right time...

It can take 18 weeks – or sometimes longer – for someone to get the wheelchair they need. And when it comes to funding, this equates to just £196 per person per year for wheelchair users. The stats don’t make for good reading, but they do indicate that drastic change is needed. That’s why the Wheelchair Alliance – headed up by Nick Goldup, its chair and chief operating officer (COO) – is driving for real change in wheelchair provision.

Formed in 2015, Co-Founder Nick formed the alliance following many years as a director within the charity sector, including six years as director of care improvement at the MND Association and five years at Whizz-Kidz, a charity which provides wheelchairs and support to more than 10,000 children across the UK.

He has been chair of the alliance since 2020 and became COO in March 2024 to help further strengthen the voice of wheelchair users who face significant challenges when it comes to accessing wheelchair services.

With a vision to transform the experience for wheelchair users in England through improved access, quality and effectiveness, Nick is passionate about the role he plays and is eager for valuable change.

“The reason I became involved in the Wheelchair Alliance is because I saw

very clearly the inequality of wheelchair provision,” says Nick. “Having previously worked in the corporate space, over time my awareness of issues faced by wheelchair users grew alongside my frustration.

“One day I, or someone that I love, may need a wheelchair and I wanted to do something about it.”

RIGHT CHAIR, RIGHT TIME

The Wheelchair Alliance’s mantra is ‘right chair, right time’, and the recent Paralympics in Paris has shown that having the right chair can help people achieve their goals, whatever they may be.

Indeed, Paralympian and Baroness Tanni Grey-Thompson, a founding member of the alliance and a wheelchair user herself, has campaigned tirelessly on a number of important issues including accessibility, equality and welfare reform and is now

the president of the alliance.

When asked what having the right chair means, Nick explains that it can mean different things to different people: “It’s someone’s independence,” he says. “Whizz-Kidz have previously said that a wheelchair is their shoes, so it’s important that they have the right chair.

“But it’s not just about getting from A-B – the right chair allows someone to be able to socialise and be independent. And it’s key to remember that the right chair will be different for everyone. Plus, if you have a progressive condition, the right chair will change over time.

“It’s also key to remember that a wheelchair is not just a piece of clinical equipment, it’s an enabler. However, although some innovation has happened, this is often cost prohibitive – especially via the NHS – which means wheelchair technology has not really changed significantly over the last 10 years. That’s why change and

Left to right: The alliance’s director Karen Pearce, chair and COO Nick Goldup and co-ordinator Andy Conway

innovation are key. And the kit needs to be affordable too.

“There are countless people who are having to fundraise to raise muchneeded funds for a child to have a wheelchair. And that’s just not right.”

CURRENT WHEELCHAIR PROVISION

In England, a person is entitled to a wheelchair via the NHS if they meet the local criteria. However, the alliance has documented that some integrated care boards (ICBs) – the local autonomous bodies that determine the policy and budgets for wheelchairs – are having to ration provision of wheelchairs due to a lack of investment, only providing a basic wheelchair, rather than one that meets the individuals assessed needs to lead the independent life they would choose.

“ICBs can offer a personal wheelchair budget towards the payment of a chair, with the individual expected to cover the difference in cost, which often means several thousands of pounds, which is not fair and equitable,” explains Nick.

“It’s clear that current funding, which is the equivalent of £196 per person per year for wheelchair users, is just not enough.”

According to Nick, the reason for this lack of funding is primarily due to those commissioning wheelchair services not fully understanding the level of funding needed. This, says Nick, is compounded by the fact that there isn’t enough data to show the levels of demand – and this is vital to ensure people get the chair they need.

“This is largely due to the lack of money in the system along with the eligibility criteria for getting a wheelchair often being strict and varied across the country,” explains Nick. “Our most recent independent report, The Value of a Wheelchair, lays bare the postcode lottery which currently exists in wheelchair provision, something we are determined to see change.”

Working alongside Frontier Economics and Revealing Reality, the report – made possible through grant funding from The Motability Foundation – considered both quantitative data and in-depth interviews with wheelchair users across England.

It highlighted that the provision of a high-quality wheelchair does

not only have a significant beneficial impact on people’s lives but can also lead to financial benefits for the NHS and society. Using conservative assumptions, it also showed that investment in wheelchair services could result in significant positive economic impact at a ratio of approximately £3 benefit across society for every £1 invested.

“The research indeed showed that increasing investment in wheelchairs by £22 million per annum, with wheelchairs users provided with the right high-quality wheelchair, would unlock benefits to the UK economy of more than £60 million per annum,” said Nick. “Should the annual total benefit be five per cent, the same investment would realise benefits to society, including savings to the NHS, in excess of £315 million per annum.

“The facts speak for themselves but with approximately three million people impacted, what is more far-reaching is the stories of wheelchair users of all ages, from children and young adults through to the elderly, who have spoken about the challenges they face in receiving better wheelchair provision, services, and policies.”

THE ROLE OF THE NHS

There is much news about the role the NHS plays within society, with Prime Minister Kier Starmer saying that now is the time for the NHS to ‘reform or die’. However, Nick is keen not to be drawn into a ‘blame game’: “Wheelchair services in England are working hard, but we all know that the NHS is not operating as well as it can be. They are constrained by funding negatively

impacting service users.

“We can only bring about lasting, positive change through collaborating with NHS England, the Government and other health and social care organisations. Although NHS England has worked hard to develop a reporting dataset for wheelchair services, this is often inconsistent, meaning gaps in service provision are hidden.

“Data has been approximated for many years, and therefore it is essential that the issue is urgently resolved by having conversations with commissioners to get the investment needed and to carry out a proper review. We need to uncover the true scale of demand.”

FUNDING ESSENTIAL FOR CHANGE

“Adequate funding requires accurate wheelchair user data so their families and carers can be confident that they will be treated equitably – wherever they live in England,” says Nick. “This means all types of wheelchair services must offer regular data based on outcomes to ensure accountability and reduce regional differences.”

As the Wheelchair Alliance is made up of volunteers, funding is a key focus to enable it to continue carrying out the work it does. Funding is in part provided by the support of sponsors, with a key sponsor of the Alliance being the British Healthcare Trades Association (BHTA), a not-for-profit trade association which works on behalf of its members to improve industry standards and consumer protection in the healthcare and assistive technologies arena.

It recently signed up to a three-year

Wheelchair users, their families and primary carers, can sign up for free membership via the Wheelchair Alliance website

• Co-ordinated aesthetics across the

• 1, 2 or 3-motor mechanisms

• 160kg weight limit across all 3 mechanisms

• 4 back designs including the new 2-Tier

• 20 options for next working day despatch series

back and light knuckles in Napoli Cashmere

partnership with the alliance and will sponsor its development, supporting its drive to ensure the voices of wheelchair users are heard. It is a partnership which Nick is enthused about: “The BHTA brings to the table a wealth of knowledge and understanding, representing their industry members and we are very pleased that they have chosen to continue to support our important work.

“However, we need more partners and sponsors, so encourage organisations to reach out to us via our website.”

CREATION OF AN INNOVATION GROUP

Earlier this year a Special Innovation Group was launched by the alliance to help improve access to innovation that benefits wheelchair provision for wheelchair users across England.

A key step in the alliance’s journey, the first meeting of the group which was hosted by the alliance’s president, Baroness Tanni Grey-Thompson, brought together manufacturers, the NHS Supply Chain and representatives from other organisations to discuss what innovation means and how it can be achieved.

“The creation of the innovation group aims to bring all the key parties together to discuss the way forward,” explains Nick. “The first meeting held was very positive which touched on speed of delivery and plans to ensure the highest possible training for professionals.”

A MOVEMENT FOR CHANGE

One item on the agenda for change is the creation of an academy. “We believe that creating this would help in our cause immensely,” informs Nick. “However, there’s the issue of funding. This is vital to allow commissioners to get together and agree on the best way forward.

“It will be somewhat of a challenge to get service providers to get together to share best practice and move things forward, but by getting those who work individually to come together, we can work towards agreeing best practice. It’s something we must do to create real change.”

Nick is understandably proud to have created a well-formed and governed organisation and is keen for the alliance

to find more innovative ways for people to access a chair that meets their needs and be the voice of the industry. Indeed, sights have been set on creating a map of wheelchair services to make this information fully accessible to all.

Although he does acknowledge that there is still much work to do, Nick is keen to highlight the achievements made too. “The Board are all volunteers who have chosen to dedicate their time to the cause. We are all passionate about the role we play. It really is a team effort!

“Within a very short period of time, our brilliant team of volunteers has driven our growth to represent the voice of 150k wheelchair users, launched a new website and membership model, evidenced the need for change via two independent reports – with the third out shortly, which will focus on how we make the change needed.

“We’ve also created an innovation group, launched our manifesto for change with the new government, raised awareness through the press and media and come together as one voice of the sector.”

Also on the agenda is a plan to expand the alliance’s focus outside of England by creating a national user group.

“At the Wheelchair Alliance we realise that to travel fast and far, we need to travel together. But before we can move forward, we need funding,” says Nick. “One option is to become a charity which will allow us to seek further funding. However, this isn’t without its challenges, but it is feasible.

“Longer term, we want to drive action and change. This may mean we will need to lobby but we are committed to make change happen.”

SIGN UP FOR FREE MEMBERSHIP

The new membership programme is free for wheelchair users and will give those signing up access to a range of benefits and online resources, while supporting the alliance in its mission to influence Government and healthcare providers into recognising the importance of timely and appropriate wheelchair provision.

“The membership platform will enable people to join the movement and make change,” says Nick.

“Created for wheelchair users, their families and primary carers, it will give those signing up access to a range of benefits, online resources and the latest news.”

Alongside the launch of the new membership is a brand new website and quarterly newsletter to help continue in highlighting change needed.

Nick says that the new website “acts as a gateway to external policies, procedures and practice” while the quarterly newsletters feature valuable information that helps to support wheelchair users and their primary carers and families.

“Much has been achieved although there is still a long way to go. Wheelchair users deserve so much more, and we will continue to collaborate with our partners at the highest level to drive improvements forward,” concludes Nick.

Want to sign up to free membership to the Wheelchair Alliance? Scan the QR code or visit www.wheelchair-alliance.co.uk

The Wheelchair Alliance is calling for change in wheelchair provision to ensure users get the right chair, at the right time

Barley Twist Dove Grey Ocean Blue

TABILITY

STORM STORM STORM Introducing

The Ultimate Scooter

Weather Weather Weather Resistant Resistant Resistant Rain Cover Rain Cover Rain Cover

Maximum Speed: 8 Miles Per Hour

24 Mile Range

1650W Motor

USB Charger

Suspension (Front & Rear)

Innovating in mobility solutions

Proactive Mobility has expanded both its team and product range since being acquired by Medical First Group last year. THIIS chats to Peter Dean, National Sales Manager at Proactive Mobility, to find out more…

Proactive Mobility was established in 2013 when two former engineers, Mark Green and Christopher Hendon, saw an opportunity to address a significant need for high-quality mobility solutions to increase independence and quality of life for users.

The founders recognised a gap in the market for innovative and reliable folding power chairs, and thus Proactive Mobility was born. A commitment to quality and customer satisfaction has been the cornerstone of the firm’s success, allowing it to build a strong reputation in the industry.

In 2023 Proactive Mobility was acquired by the Medical First Group, an organisation with over 30 years’ experience specialising in the rehabilitation and well-being markets for healthcare professionals and practitioners. Over the last 12 months Proactive Mobility has expanded both its team and product range.

Peter Dean was appointed as National Sales Manager, bringing with him over 17 years’ experience having previously worked with both Permobil and RMS. Peter’s experience working within the high-end sector of the market and his dedication to providing a first-class service to the dealer

network sharing the same values as the Medical First Group made him the perfect fit. Peter says: “The journey so far with Proactive Mobility has been both exciting and rewarding and I look forward to the continued growth of the business”.

NEW PRODUCTS

The company has been busy adding new products to its portfolio over the last 12 months. This includes the development and launch of the Robooter E60 folding electric wheelchair range, which consists of the E60 A, with 10-inch wheels, and

The Freedom DE08L folding electric wheelchair

the E60 Pro A, which has 12-inch wheels and is best suited for off-road adventures.

“The Robooter E60 range exemplifies our dedication to combining advanced technology with user-centric design,” says Peter. “Although still new to the market, feedback from users and dealers alike has been overwhelmingly positive, highlighting its ease of use and exceptional performance.

“Its blend of modern aesthetics and functionality has made it a standout choice, leading to strong sales and positive feedback. Retailers appreciate the product’s quality and design, which aligns well with current market demands.”

The E60 Pro A has been a particular bestseller, adds Peter, due to its sleek design, multi-terrain capabilities with advanced features – such as cruise control – making it a favourite among users seeking a reliable and stylish mobility solution.

The DE08L folding electric wheelchair from the firm’s Freedom range has also been popular, comments Peter, due to its versatility

“The Robooter E60 range exemplifies our dedication to combining advanced technology with user-centric design”

and ease of use. Catering to a wide range of mobility needs the DE08L features a detachable frame design, allowing active users up to 160kg to drive on uneven surfaces such as gravel, grass and cobblestones.

The firm is about to release two new products by Uplivin, the Trive MultiTerrain Rollator and the Glide 2-in-1 rollator and transport wheelchair. Peter comments: “These new products are designed to offer enhanced functionality and versatility, catering to various mobility needs."

Adding to the mix is the Joyrider Ultra Light folding electric wheelchair, which has been significantly updated. Peter adds: “The split frame version is an upgraded model retaining all the attractive features of the original Joyrider, but with a detachable frame

which incorporates a quick-release design.

“The frame can be split into two sections within a few seconds, the heaviest section weighing only 8.6kg, significantly less than any carbon chairs on the market. This design improvement enhances portability and ease of use, making it a highly attractive option for users seeking a lightweight and practical mobility aid.”

SUPPORTING DEALERS

Peter comments that over the last year, since the acquisition, Proactive Mobility made a decision to only sell through the dealer network and implemented a strict policy to try and safeguard dealer margins while products were being heavily discounted by online retailers.

This initiative, he says, helps foster stronger partnerships within the industry. He comments: “By implementing this policy, we have been able to maintain the integrity of our product pricing and support our dealers in providing exceptional service to their customers.

“The positive feedback from our network confirms that this approach has strengthened our relationships whilst enhancing our market position.”

All of Proactive Mobility’s products, including spare parts, are distributed from its head office and distribution

The Robooter E60 Pro

The Joyrider Ultra Light Trive MultiTerrain Rollator

Plant The Seed & Watch Your Income Grow

For over 30 years, Mark Bates Ltd has been a leader in specialist insurance, providing businesses with the opportunity to enhance their offerings and boost their revenue. By becoming a business partner, you can offer our range of comprehensive insurance products directly to your customers, all while earning commissions on every policy you sell.

Partnering with Mark Bates Ltd is a simple and effective way to increase your income while offering your customers the peace of mind that comes with expert insurance cover. With our support, your business will be equipped to succeed in a competitive market.

Is Just The Start

“We seek dealers who share our commitment to excellent customer service”

centre in Witney, Oxfordshire.

Peter comments: “We strive to dispatch all orders within 24 hours whenever possible, ensuring prompt delivery and efficient service to our customers.”

The firm is currently looking to expand its dealer network, particularly in central London, the North East, and Scotland. “We seek dealers who are enthusiastic about offering high-quality mobility solutions and who share our commitment to excellent customer service,” says Peter.

“In return, we offer competitive margins, comprehensive support, and access to our innovative product range.” Interested retailers can contact Peter at peter@proactivemobility.com or call 0330 555 5225.

CUSTOMER VALUE

Balancing production costs with customer value is a key focus for Proactive Mobility, Peter enthuses. “We achieve this by maintaining strong relationships with our suppliers allowing us to manage costs while ensuring that our products remain competitively priced without compromising on quality.”

The firm, he says, adheres to strict regulations and procedures regarding the supply of products with lithium batteries. “Our products are designed and tested to meet all relevant safety standards, ensuring safe transportation and usage. We continuously monitor and comply with industry regulations to maintain the highest safety and quality standards.”

Looking to the future, Peter says that new products are in development for both of its Robooter and Freedom brands. “We are working closely with the R&D teams to bring these innovative solutions to market. These will further enhance our product offering and address emerging needs in the mobility sector.”

Proactive Mobility will also be looking to expand its dealer network with a focus on recruiting talented individuals to support its growth. Peter adds: “Our goal is to continue to be a market leader with cutting-edge mobility solutions whilst providing an exceptional service.”

www.proactivemobility.co.uk

The Proactive Mobility team

What makes a good trunk support? 1. General principles

How we position and support our upper body is critical for good health and optimal functionality. We need to take a holistic view...

Our upper body, based around our trunk, is the most important part of our body when it comes to our overall health, and therefore also our seating considerations. It is also essential to consider sitting, in the same way as walking or standing, to be an activity. So how can we support this functionality?

While taking into account our interactions with the outside world, we also need at the same time to take into consideration that our trunk houses the vital organs responsible for many of our most important physiological functions: breathing, blood circulation, digestion, excretions, and reproduction, to name but a few.

So, all this activity is going on on the inside, while the trunk is providing the stable base to permit the distal activities provided by our legs, arms, and head. The core for all this is the somewhat mobile and flexible, but ideally fairly straight, spinal column, which in turn is resisting the forces of gravity working to change its shape.

A HOLISTIC APPROACH

In a normal healthy body without any impairments all is well within and around the trunk, but what should we do when there is a problem?

Traditionally, at least in wheelchair seating, we often fragment our approach, and maybe start with seeing if only a bit of back support will do. But are we clear in what we want to achieve? Do we not want only to control or improve the immediate medical conditions, and prevent further physical ‘harm’ occurring? This ‘medical’ model often stops there, and ignores the ‘social’ model of what else we could do to provide additional interventions for improved functionality and activities of daily living.

Let us consider a different angle by looking at the whole upper body, and not just one part at a time. An example might be where an orthotist is asked to provide an orthosis, maybe to compensate for upper body muscle weakness: the result of their

involvement, the end product, might be an orthopaedic brace, which can embrace the whole torso (Figure 1).

What we gain from the design of this type of orthosis is that it treats the torso as a whole, and that all the elements are shaped to conform to the individual. In future articles we will look at examples of where products that conform well to the body’s shape can provide better outcomes for the individual.

Rollbuddy

• Stylish, modern indoor rollator

• Wooden non-slip, removable tray

• Available in black, silver and copper

Figure 1. An orthotic body brace

Taking this further, should we avoid compartmentalising products into posterior vs lateral vs anterior vs superior supports? Most of the appropriate devices that we prescribe will have aspects of a combination of at least two of these ‘touch points’. Most back supports will have some degree of lateral support, for example. Likewise an upper body intervention should not be considered on its own without looking at the effects on other parts of the body.

If we then adopt the person-centred approach to, say, the selection of a wheelchair accessory (such as a back support) does it not make sense to size it to the person and not to the wheelchair?

It was the invention of an orthotist who designed the ‘Tarta Original’ back support (Figure 2), where I first met the design and sizing of an after-market back support being created around the shape and dimensions of the occupant. In the Tarta, its sizing was designated to be comparable with the person’s clothing sizing, e.g. Small, Medium, Large (not quite as clear-cut when it was found that one country’s small was very different to another’s!), and not

the width of the wheelchair onto which the back support was going to be mounted. In later articles we will look at what current and future ISO standards recommend as to how we make use of the individual’s measures to prescribe items that will fit the person appropriately.

SUPPORT, NOT REST

Generally in the seating world we do not consider the more simple items that we might apply to a seating system to be an orthosis as such, even though the definition of an orthosis is “an external medical device for supporting, immobilising, or treating muscles, joints, or skeletal parts which are weak, ineffective, deformed, or injured”.

In truth, this definition encompasses most of the accessories we commonly apply to a seating system: if we bear in mind that if any seating assistive product that we prescribe has these functional aspects, then the occupant will benefit. As a basis, at least we will use the term ‘support’ rather than ‘rest’, as in ‘back support’ rather than ‘back rest’, for example, to reflect the active functional aspects of the device.

MOVEMENT AND FUNCTIONALITY

Being able to move is important for our overall health, through our being able to exercise our muscles and, also, for the health of most of the physiological function encompassed within our torsos. We should never be constricting movement to the degree that it inhibits optimal respiration, for example. Regular muscle activity is also vital for maintenance of bone strength. For the mobility impaired, standing for at least an hour a day provides marked improvement in most physiological functions across the body.

Where an orthosis may be immobilising some parts of the body, we need still to be able to move other parts of our body, to reach items and hence enable optimal functionality around normal day-to-day activities. We need some degree of freedom of movement and postural variation.

Postural variation can be a change in posture induced by wheelchair users themselves (we can call this active postural variation) – for example if the occupant’s postural muscles fatigue or there is a change in tone, the seating system can adjust to that new alignment and facilitate an optimal posture. Passive postural variation would be where a caregiver changes the occupant’s posture depending on his/her postural needs, fatigue, activities, and function.

The elements in a seating system allowing postural variation, in some cases permit free movement, while in other cases they also provide assistance to recover an original position. When an occupant changes posture due to fatigue or tone, a ‘dynamic’ support is often important, in that a static support will limit movement, and the outcome will most likely be an undesired movement elsewhere, such as sliding (and the

Figure 2. The Tarta Original back support

In future articles we will look at the pros and cons of these different flexible vs static alternatives.

CONCLUSION

occupant is unable to reposition him/ herself), or excessive movement of other body segments.

Where movement is being facilitated, it is important that the accessory design mirrors the anatomical pivot points of the body – good examples can be found in products like the EPiC seating system from Stealth (Figure 3), the Hip Grip (regrettably no longer available), the Dynamic Arm Support from Bodypoint, etc.

A good trunk support needs to accommodate the internal needs of the torso, as well as answering the external needs of the occupant. We need to take a holistic and multisegmented approach and consider all three dimensions of a potential support solution. How a support system interacts with the body of the occupant is important at the static surface-to-surface support level, as much as with the facilitation of postural variation. Because of the flexibility of the spine, there is always the risk of spinal distortions developing: devices should be prescribed that facilitate the occupant’s needs while maximising safety and protecting against adverse side-effects. Deeper consideration of these aspects will be covered in future articles.

‘Let’s

it

by Dr Barend ter Haar

One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare. net. If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net. Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.

Figure 3. The EPiC seating system

A blend of innovative design and functional excellence, the Flow X is our most versatile stairlift, perfect for both straight and curved staircases.

Flow x

Buyers’ guide to daily living aids

Discover key products to consider offering to customers...

Amble shopping trolley from TGA Mobility

The lightweight and versatile Amble shopping trolley is the perfect mobility aid for any trip out. A user can sit down on the Amble with two simple steps, pushing down on one easy-to-press button and then folding down the bar.

With a weight capacity of up to 100kg and suspended wheels for sturdy seating, the user can rest comfortably, whenever they need. Easily attached or detached from the frame, the waterresistant bag can carry up to 30kg at a time. The customer can choose between two different frame colours and four unique bag colours.

www.tgamobility.co.uk

Deluxe Heel Bootee from Alerta Medical

The Alerta Deluxe Heel Bootee is designed to support and elevate the heel, providing relief to individuals who experience pain, discomfort or pressure on the heels, and it can be worn by the user in many positions.

Maxi Classic Listener with Headphones from Bellman & Symfon

The Bellman & Symfon Maxi Classic Listener offers clear and amplified sound with tonal control, making it an ideal personal listening device for those with hearing loss. It enhances conversations and improves the clarity of sound from day-to-day conversations to TVs and radios by reducing background noise and focusing on speech.

Maxi’s intuitive interface and ergonomic design ensure ease of use, even for users who are less familiar with technology. Additionally, the built-in T-setting connects directly to telecoil-equipped hearing aids, offering seamless integration with existing hearing solutions. This makes the Maxi Classic a flexible, situational listening option that provides a comprehensive and adaptable listening experience.

bellman.com/en

Its cool brushed nylon fabric limits perspiration, providing a comfortable surface and eliminating friction while the superior deluxe memory foam internal padding reduces pressure risk.

It can be used in supine, or sitting position with one size for all. The user can simply fasten the straps to provide a comfortable fit. Its pressure relief level is ‘high risk’. The bootee helps to reduce pressure on the heels for greater comfort while its cool, soft surface allows all-day comfort. Featuring an anti-rotation bar it can be spot washed and then left to air dry.

www.alertamedical.com

Seata rollator from TGA Mobility

This rollator comes with a full-size seat (19” wide) and ergonomic backrest for comfort and support. For both indoor and outdoor use with large 9” front wheels and 12” at the rear, its lightweight aluminium frame is foldable for transportation.

Designed for safety, control and promotion of a stable, upright walking position it allows users to take a break on a seat that provides proper postural support. It comes complete with a removable underseat bag.

www.tgamobility.co.uk

Angled Knife from Shine International

The Angled Knife has been specifically designed to make mealtimes easier, it is an ideal utensil for those with arthritis or any kind of restricted movement, as it can be used to easily cut food without cocking the wrist.

The ergonomically designed handles are made from a tough yet soft grip rubber that can stand up to regular use and provide comfort at the same time. shineinternational.co.uk

Vibio Wireless Bed Shaker from Bellman & Symfon

The Bellman & Symfon Vibio Wireless Bed Shaker offers a dependable solution for individuals with hearing loss or heavy sleepers who need a strong, vibrating alarm. Compact and Bluetooth-enabled, this bed shaker is designed to work effectively both at home and on the go. It vibrates powerfully enough to wake even the deepest sleepers and can be controlled via the free Vibio app to customise alarm settings. Its portability and wireless design make it ideal for frequent travellers or those with varying schedules, providing an effective wakeup solution without disturbing others.

bellman.com/en

Pivotell Pill Popper from Pivotell

Many people find it difficult to remove tablets from blister packs and popping them into the right section of a dossette or Pivotell automatic pill dispenser can be tricky.

The Pivotell Pill Popper is a device which makes it easier to handle pills. The user can place the transparent tube over the correct compartment of a dossette or Pivotell dispenser tray and simply pop the tablet out the blister packet, making sure it enters the intended compartment via the tube.

www.pivotell.co.uk

Ziggy walking stick from Charles Buyers

This stylish and functional walking stick from Charles Buyers is designed for comfort and ease of use.

The height-adjustable walking stick features a rubber handle that is ergonomically designed for a comfortable grip. Its slim neck ensures easy handling and a secure grip. It also comes with a colour matched handle, wrist strap and ferrule. Available in four attractive colours, this walking stick is perfect for everyday use, helping the user to stay confident and stylish.

Handy Reacher from Drive DeVilbiss Healthcare

The Handy Reacher can make life easier when reaching for things on the top of a shelf or off the floor.

It is ideal for individuals with limited hand strength and difficulties bending forward or stretching. Made from sturdy, yet lightweight, aluminium it has a soft tip for gripping delicate items. Slipresistant rubber jaws securely hold objects while the triggers only require the use of one or two fingers.

Folding Quattro seat sticks from Classic Canes

A folding seat stick is a great solution for many people who need to sit down to rest occasionally when they are out and about. This aluminium, British-made model is available from Classic Canes in three sizes and is ideal for daily use as well as outdoor events, picnics and trips to the seaside.

Its curved handles mean it can be used in lieu of a walking stick as an aid to balance when walking. Other models in single-leg and three-leg designs are also available as are four-leg folding chairs, giving many options to those who appreciate a mobile perch.

www.classiccanes.co.uk

Classic Pro Reacher from Helping Hand Company

Part of the Daily Living Range, the Classic Pro Reacher is designed for those who are elderly, disabled, recovering from surgery, or living with arthritis. It will help make everyday tasks easier, such as picking up fallen items without having to bend.

The multiple features of the Reacher will enhance daily living. It has a magnet to help with picking up small metal items such as a hearing aid battery. Its ergonomic comfy grip handle is comfortable to use all day, avoiding finger and wrist strain. The end of the Reacher can help to pull socks up or put a coat on while its nonslip jaw ensures a firm hold when picking up items.

www.hhadlessentials.co.uk

Comfortable Plus cushion from AAT GB

Using AAT’s unique vacuum technology, the adjustable Comfortable Plus cushion provides body stabilisation in almost every seated situation. It has been used to comfortably position and support in the bath and on aeroplanes, zip lines

Homecraft Walker Trolley from Performance Health

The Homecraft Walker Trolley helps the user to transport items around the home, enabling them to stay mobile and safe.

The easy-to-clean design features clip-on plastic shelves and lockable hand brakes. Rails on the tray edges help prevent objects from slipping off. The overall width is 58.5cm, depth is 56cm, handle height is 75.5-90.5cm and wheel diameter 15cm.

performancehealth.co.uk

The adjustability means the cushion’s shape can be quickly and easily altered at home, by the caregiver (subject to training). A hook-and-loop belt secures it in place around the body. It means torso support and stability are correct and comfortable constantly, without risk of pressure sores, muscle atrophy, etc.

The optional Base (Comfortable Plus Duo) can be similarly moulded to provide the required stabilisation to hips and pelvis. It allows formation of a

Effortless Postural Control

Seat like no other on the market.

The Anatomical Pivot Point Tool is designed to offer effortless, tool-less adjustment, providing users with independent relief tailored to their specific needs. This innovative feature ensures maximum comfort and personalized support for Epic Seating, all while reducing the need for complex adjustments, making it both convenient and user-friendly.

Chilli Bean posture seat from AAT GB

This adjustable-at-home mouldable posture seat is different from alternative moulded bean seats as it uses vacuum technology for its shaping.

This means that the moulding can be adjusted as required, at home, by the carer (subject to appropriate training). It also means the user’s precise positioning is correctly maintained at all times, even if they require pommels, asymmetric support, etc. The child or adult is correctly positioned and supported, without pressure points, even as their needs change. It allows them the comfort of a soft, sensory seat without the constriction of their wheelchair.

Made from advanced neoprene, Chilli Bean is breathable and wipeable; its materials and construction enable vibration transfer, so it can double as a sensory stimulator too. There is no delay nor cost in reconfiguration, nor risk of incorrect fit.

www.aatgb.com

Shock-absorber canes from Classic Canes

The range of shock-absorber canes in ladies’, gentlemen’s and left- and right-handed models are popular with users who have wrist, elbow and shoulder conditions.

A shock-absorber mechanism reduces jarring to these joints when the stick makes contact with the ground, whilst being part of an elegant cane. These robust sticks are all easily adjusted in height and are fitted with high-quality rubber ferrules.

The team at family-owned Classic Canes have spent over 40 years developing and refining their specialist range of walking sticks. These include many unique designs to suit the diverse requirements of walking stick users around the world.

www.classiccanes.co.uk

See & Hear Alert Bundle from Bellman & Symfon

The Bellman & Symfon See & Hear Alert Bundle pairs with the brand’s Portable Receiver with the Pushbutton Transmitter for a seamless alerting solution. Designed for mixed-hearing households, this system combines bright LED lights and clear sound notifications, ensuring all alerts are easily noticed.

The portable receiver can be placed anywhere in the home, and the wireless pushbutton transmitter functions as a personal call alarm, providing flexibility for various needs. Simple to install and highly adaptable, this system delivers reliable performance for mobility and accessibility requirements.

The bundle can also be expanded as part of the larger Visit system, with customisable receivers and various transmitters.

bellman.com/en

Deluxe Support Belt from Alerta Medical

The Alerta Deluxe Support Belt with detachable leg straps is designed to assist with the safe transfer of individuals from one position to another, such as a bed, wheelchair, toilet, dining transfers, or walking with the user.

It means that the user does not need to hold the individual's clothing or body, enabling freedom of movement and a greater sense of independence. Alerta Deluxe Support Belt is not for use as a device for patient lifting. Useful for gait training it has a non-slip inside surface and an adjustable Velcro and buckle fastening.

www.alertamedical.com

INNOVATION & MANUFACTURING SINCE ‘64 - KYMCO THANKS VALUED MOBILITY DEALERS FOR THEIR PART IN GROWING OUR MOBILITY DIVISION OVER THE LAST 20 YEARS.

Homecraft Caring Mug from Performance Health

The Homecraft Caring Mug has a wide, stable base with two large contoured and angled handles, which enable it to be held in the correct position for drinking.

The lid has a uniquely designed spout and matches the Caring Cutlery range. It is useful for those with tremors or who cannot sit upright. The Caring Mug holds 300ml and weighs 176g.

www.performancehealth.co.uk

Push Button 7 Days Pill Dispenser from Shine International

The Push Button 7 Day Pill features a simple and ingenious push button mechanism that allows the compartments to be opened and closed very easily. The compartment lid pops open when the button is gently pressed. Simply push the lid back down and it is securely locked in place. Ease of use makes this pill box ideal for patients of a wide range of abilities and ages.

www.shineinternational.co.uk

Pedal Exerciser with Digital Display from Drive DeVilbiss Healthcare

The Pedal Exerciser is an exerciser which is well suited to use around the home or in the office. The resistance from the pedals can be adjusted to suit the comfort of the user, while it folds easily for storage.

It has a digital display to show time, calories, cycles and RPM, whilst the resistance can be adjusted to increase or decrease the effort required.

drivedevilbiss.co.uk

ReMould Support Accessories from Care & Independence

Care & Independence, a specialist in moving and handling solutions, offers ReMould Support

Accessories for enhanced comfort during bathing.

Purposed for those with postural support needs, these easily re-mouldable accessories integrate with the firm’s bathing chairs, cradles and HiLo Tilt Recline Hygiene System products. Comprising Full Body, Back, and Multi Support in three sizes apiece, each can be specifically moulded to fit an individual’s body contours. They can be used independently or combined, providing adaptable support tailored to unique needs.

www.careandindependence.com

Fashionable canes for autumn from Classic Canes

“A good walking stick should reflect its owner’s sense of style as much as their mobility requirements,” says Charlotte Gillan of Somerset-based walking stick specialist Classic Canes.

“Many a walking stick is bought to accessorise a new outfit. Seasonal variations in colours and patterns are important considerations when buying walking sticks for a store. This autumn, our collection features natural colours such as browns, greens and oranges as well as patterns featuring hedgehogs, mushrooms and acorns. Being height adjustable, these models also make excellent gifts.” Classic Canes stocks over 500 models of walking sticks, folding canes, seats and umbrellas, ensuring stockists can offer a stylish and unusual selection to their customers.

www.classiccanes.co.uk

Grande cushion from AAT GB

AAT’s Grande mattress-sized cushion delivers 24-hour posture care. Its unique vacuum technology enables correct stabilisation alongside shaping to provide correct musculoskeletal support. It can support the user whether they are seated, inclined or prone and whatever their stability and positioning requirements. This flexibility of form means Grande delivers 24-hour postural care, especially as any reshaping can be done quickly and easily by the carer, at home (subject to training).

As it is lightweight it can be moved where required around the home. Its advanced neoprene surface is tactile and can transmit vibration, providing sensory stimulation or calming; yet it is breathable and wipes clean.

Push Button AM/PM

7 Days Pill Dispenser from Shine International

The Push Button AM/PM 7 Day Pill Dispenser is easy to fill, allowing the user to efficiently arrange a week’s supply of medication at once. It features a convenient push-button design to ensure easy access for everyone, especially for the elderly and those who suffer from arthritis. The AM/PM Pill Dispenser displays a black and white colour scheme to help symbolise day and night, helping users to define between the AM and PM dosages. To further complement the design, the days are clearly displayed in large font to help assist clear identification.

www. shineinternational. co.uk

Vibratime Smart Watch from Pivotell

The Pivotell Vibratime Smart Watch is a silent, vibrating watch with the option to add a personalised message which will scroll across the watch screen at the alarm time. Up to eight vibrating alarms can be set per day, and each alarm vibrates/shows the reminder message for 40 seconds. It is a convenient and discreet reminder to help adults and children remember to do something during the day. Some example uses of the possible personalised messages are medication reminders, toilet visits and to remind both children and adults that they need to drink and eat.

www.pivotell.co.uk

Arthi Grip Pro from Helping Hand Company

Part of the Reaching Aids Range, the Arthri-Grip Pro is designed for those with minimal hand strength, stiff joints, reduced hand function and arthritis in hands and wrists.

Easy to operate, the whole hand action trigger uses all the fingers, giving more power with the gentlest of squeezes, even when lifting heavy items. The 90-degree rotating head mimics the natural movement of the hand, reducing strain on the wrist. Flexible soft lips allow an easy pick up of the smallest items, which guarantees a precision pick up every time. A lightweight grabber for everyone, not just elderly or disabled people, it can be used to pick up everyday objects around the home without relying on someone to help.

Aluminium Lightweight 2-in-1

Wheelchair Rollator from Alerta Medical

The Alerta Aluminium Lightweight 2-in-1 Wheelchair Rollator is a dualpurpose, hybrid mobility companion. Its adaptability enables use as a sturdy lightweight rollator promoting independence, exercise and wellbeing. It also easily converts into a wheelchair by simply swinging the footrests into place and flipping the backrest over. The rollator comes with adjustable height handles, back wheels, footrests (which are detachable) and back rest. It comes with a spacious storage bag with detachable shoulder strap and reflectors on the front wheels. Its handle lock is a useful safety feature.

www.alertamedical.com

Homecraft Savanah Raised Toilet Seat from Performance Health

The Homecraft Savanah Raised Toilet Seat provides the height desired by users to easily sit and rise from the toilet seat without additional assistance.

The toilet seat is also equipped with a lid attachment and adjustable brackets to ensure security and safety during use. It provides optimal support for individuals with arthritis, joint pain, and other physical limitations that make sit-to-stand transfers difficult, allowing for greater privacy and independence in the bathroom.

www.performancehealth.co.uk

www.hhadlessentials.co.uk

Rollbuddy rollator from TGA Mobility

The award-winning Rollbuddy rollator offers a stylish and modern solution for indoor mobility. This lightweight walking aid comes with a braking system which provides security, stability and confidence. Users can manoeuvre effortlessly and safely with features such as the variable braking system and adjustable height. The ergonomic and minimalistic design blends into any interior, making it discreet but always within reach when needed. It is available in black, aluminium or copper.

www.tgamobility.co.uk

Safety Side Wedge Set

ALT-PW-M1

Memory Foam Limb Support Cushion

ALT-216/ALT-217 Deluxe Support Belt

ALT-PW-M2

Memory Foam Multi Support Cushion

ALT-PW-M3

Memory Foam Universal Support Cushion

Whether it be pressure relief or patient transfer, patient positioning is an important part of life for people who are less mobile. Having the right equipment in place is absolutely essential. Alerta’s Patient Positioning Range is designed to provide relief and support to individuals who experience discomfort or difficulty with transfers.

DISTRIBUTOR OPPORTUNITIES

Large stock holding for next day delivery

Attractive distributor pricing structure

Direct carriage paid delivery available Industry leading distributor support

Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.

ALT-116

Penco Walker Glides from BES Healthcare

The Penco Walker Glides are designed for use with wheeled walkers and Zimmer frames, making them easier to manoeuvre across various surfaces, from carpets to concrete.

The glides are simple to install by sliding them into the rear posts and tightening the bolts. Suitable for both indoor and outdoor use, they provide an ideal solution for replacing standard ferrules, ensuring smoother movement. The glides are made from high-quality plastic and fit all walker sizes, offering durability and reliability. Sold in pairs, Penco Walker Glides are a practical choice for mobility retailers, distributors, and installers, delivering improved ease of use for walking frames across different surfaces.

www.beshealthcare.net

Swivel Seat from Drive DeVilbiss Healthcare

The Swivel Seat has been developed to aid people who find it difficult to turn on a number of different types of seats. It has a top disc that rotates a full 360 degrees, allowing smooth two-way turning action.

Suitable for many applications including dining chairs and car seats, a slip-resistant underside enables secure positioning on seats, and the fleece cover is warm, comfortable and removable for machine washing.

drivedevilbiss.co.uk

The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.

Karma mobility ltd

Unit 6 target ParK, redditch

Worcestershire b98 8yn

T: 0845 630 3436

E: info@karmamobiliTy.co.uk www.karmamobiliTy.co.uk

Ergo Lite 2 Transit Wheelchair

Ergo Lite 2 Self Propel Wheelchair

THE ERGO LITE 2, PROUD WINNER OF

Snug Canopy

Keep going, no matter the weather.

The Snug Canopy, designed to keep out the elements whilst giving you the freedom to venture further without the worry of the wind or rain.

Simple, versatile and incredibly easy to install, converting almost any scooter into transport for all seasons utilising the universal hitch. The retractable hood provides protection from the sun, rain, wind or cold, giving you the ability to adapt and keep moving in all seasons.