THIIS November 2024

SITTING COMFORTABLY

Expert-recommended seating and cushions

HOME ACCESS SPECIALIST

How Mobility Scotland's new service is wowing customers

RISING WITH EASE

Why 2024 was transformative for Wilcare Wales

Reaching new heights

Find

Discover the new Rise & Recliner Chair Range, where comfort meets style. Crafted with high-quality materials and memory foam, ensuring long-lasting comfort and durability.

Offering easy-to-use remote controls for seamless adjustments, support at the touch of a button.

Each chair offers its own back option to suit each user’s needs. Experience the luxury - designed to enhance comfort and lifestyle.

Dual Motor

Five Motor

Four Motor

Welcome!

Great teamwork is the key to success for any business, and nowhere is this more relevant than at Wilcare Wales, which takes pride in manufacturing riser recliner chairs from design through to build. The firm has been focused on streamlining its processes to be more efficient and environmentally friendly, all while coming out with new products. As a result, 2024 has been a year of transformation – find out more about the firm on page 23.

Mobility Scotland (p18) has also seen its retail stairlifit proposition, opened in 2022, thrive thanks to effective teamwork. Focusing on recruitment and creating "a great place to work" for staff has enabled the retailer to

This issue, find out how a pioneering walking frame developed by NRS Healthcare (p32) promises to offer a safer and more stable alternative to frontwheeled walking frames for people with mobility challenges.

In his latest article, Dr Barend ter Haar of BES Healthcare takes a closer look at how upper body positioning and support is critical for wheelchair users (p32).

Also, don't miss our round-up of the best seating and cushion products in the Retailers' Choice (p10) and Buyers' Guide (p36) features, from swivelling riser recliners to innovative 'four-in-one' perching stools.

As ever, if you have any news to share about your retail business don't hesitate to get in touch with me (contact details on the right). Enjoy the issue.

News, deals & people

Invacare’s Kuschall takes centre stage at the Paris Motor Show 2024

Invacare’s Kuschall active manual wheelchair became the perfect companion for Citroën’s new AMI [for] ALL compact electric vehicle, which was unveiled recently at the Paris Motor Show 2024, one of the world’s largest and most prestigious automotive exhibitions.

Every two years, thousands of manufacturers, car enthusiasts, politicians, and change-makers from around the world attend the show at the Paris Expo Porte de Versailles.

Citroën’s AMI [for] ALL is ultracompact and designed to navigate tight city spaces. It represents a shift towards more accessible and sustainable personal transportation options and is particularly suited for anyone with reduced mobility and accessibility requirements.

The unique AMI [for] ALLL incorporates functional mechanical adaptations that allow wheelchair users to access on-board, store a wheelchair in or outside the vehicle, and drive with ease.

Kuschall, which is designed for active wheelchair users, was the preferred companion for the Citroen AMI [for] ALL.

French President Emmanuel Macron (pictured above) visited the Citroën stand alongside Citroen CEO Thierry Koskas, Stellantis CEO Carlos Tavares, and Stellantis President John Elkann.

A round-up of the key trade stories for business leaders to digest DHG

completes acquisition of Sumed International

Medical device manufacturer DHG has completed the acquisition of Sumed International (Sumed), further strengthening its UK postacute pressure ulcer prevention and rental and service operations with a strong heritage brand.

Beginning trading in 1987, and under previous ownership since 2006, Sumed has a well-established reputation as a manufacturer and service provider of pressure ulcer prevention surfaces, accessories and wheelchairs, driven by a dedicated team and backed by highquality solutions.

DHG’s acquisition of Sumed further expands its comprehensive pressure ulcer prevention portfolio, widening access to Sumed’s Integrity surfaces and wheelchair range, while offering existing Sumed customers an increased offering of solutions to treat and manage pressure ulcers, as well as a complete safe moving & handling portfolio. Service delivery will also be expanded, providing customers of both Sumed and DHG with true nationwide coverage through 10 rental and service facilities and 135 technicians.

Herts Mobility hosts latest PWMS retailer training course

Herts Ability, the accredited Driving Mobility centre based in Welwyn Garden City, recently hosted the latest Powered Wheelchair and Mobility Scooter (PWMS) Retailer Training Course.

Supported by the Department for Transport, the charity Driving Mobility provides this customer assessment and safety training scheme for mobility scooter retailers. The courses aim to improve road safety for all through a process that ensures people looking to purchase or hire mobility vehicles are given comprehensive advice on the right product for their individual needs along with safe driving guidance.

The course at Herts Ability was split in two halves, welcoming two different groups to complete the training. Attendees had a range of expertise from new starters to assessors and manufacturers of specialist equipment. The trainees completed a test drive on different scooters and wheelchairs and experienced what this element of an assessment would involve.

Participants also learnt about visual field deficits and other vision impairments, using specialist glasses which proved to be an insightful exercise.

Retailers wishing to sign up for a free training course can contact Driving Mobility on info@drivingmobility.org.uk

Lightweight rollator for extra support

Mobility equipment supplier

Motion Healthcare has launched a new carbon fibre rollator, which is designed for strength, ease of use, and modern aesthetics.

Available in blue or red, the Vivus CF4 Rollator weighs 6.6kg and features a lightweight frame that is easy to manoeuvre, reducing user fatigue while delivering exceptional durability. Despite its light weight, the rollator can support up to 130kg, offering a secure and reliable mobility solution for users of varying needs.

Users can choose between two seat heights, 55cm and 64cm, which, paired with a spacious 41.5cm seat width, promises to deliver comfort and stability.

WHEELCHAIR ALLIANCE APPOINTS NEW PATRON

The Wheelchair Alliance, an organisation that champions the needs of wheelchair users across England, has announced Nick Wilson, a speaker, disabled adventurer and content creator, as a new patron.

Nick, who became the first disabled person to reach the highest accessible point of Yr Wyddfa (Snowdon) on a newly developed all-terrain powerchair, RockClimber, without any physical support or assistance aides, has signed up for the honorary role to help the alliance in its mission to make real change in wheelchair provision.

Having spent 14 years in the army before he was forced to retire due to prolapsed discs in his spine, Nick has forged a new life raising awareness of the impact that accessibility, loneliness and suicide has on people with disabilities.

CARECO STAFF TAKE ON THE JURASSIC COAST FOR CHARITY

A 20-strong team from national mobility retailer CareCo has raised £8,000 for Macmillan Cancer Support after embarking on a 14mile hike on the Jurassic Coast in Dorset.

The CareCo Corporate Social Responsibility team took on the Jurassic Coast as part of Macmillan’s Mighty Hike initiative.

After an early rise from CareCo HQ in Braintree, Essex at 5am, the team set off to tackle the Jurassic Coast on a cold September morning. The hike started in Wareham and went all the way to the finish line in Swanage. Through JustGiving and cash donations the team managed to raise over £8,000 and counting.

Sarah Wright (OT), Terry Randall (RB Mobility Services), Stephanie Petrou (Fortuna Bambach), Sean Awcock (Fortuna Bambach), Christopher Barker (RB Mobility Services), Molly (Student OT), James Hinkins (Lead Assessor)

ABLEWORLD CELEBRATES SUCCESS

Nationwide mobility retailer

Ableworld hosted its annual business conference in Cheshire recently, bringing together business partners from across the UK for a memorable two-day event.

The event, which took place at the Cranage Hall Hotel in Crewe, included a celebration dinner and awards ceremony, where the retailer recognised the outstanding achievements of its partners.

Handicare was among the organisations offering insightful presentations while members of Ableworld’s internal team discussed how the firm has improved its communication and operational efficiency.

Another session on community engagement stressed its critical role in the success of the retailer’s franchise network.

REHASENSE UNVEILS TRAVEL POWER ADD-ON

Mobility solutions distributor

Rehasense UK received a positive response from visitors at the recent Rehacare event in Dusseldorf when it unveiled its latest wheelchair power add-on, the Eco Travel.

The compact and travel friendly Eco Travel power add-on is set to be released in the UK in the spring of 2025.

Rehasense states that it has been designed to offer wheelchair users increased mobility and independence on the go especially when travelling by air as it is easy to transport.

Its modular mounting system ensures that there are no premounted brackets required so attaching it to the wheelchair is easy and straightforward.

New accessible kitchen range for wheelchair users

Kitchen supplier Freedom by Symphony is supporting independent living for wheelchair users with its latest range, which has been created in collaboration with accessible kitchen designer Adam Thomas.

Designed for multi-generational households and easy to use for wheelchair users, the Freedom collection includes the Freedom Harvard kitchen in classic Hunter Green, which is an accessible kitchen with a wide range of features that make it a safe and flexible space.

Accessible features include a rise-and-fall adjustable height worktop with waterfall edge, a fixed height worktop with open leg space and a larder with pullout drawers, making crockery easy to access.

Keen cooks can access slide and hide ovens, which are installed in a row of three. There is also a choice of drawer depths beneath the ovens. Another feature is having isolator switches for the ovens positioned at a suitable height above the oven making them easier to reach. Interested dealers wishing to find out more can email freedom@symphony-group.co.uk or call 01226 446322.

Stannah unveils through-floor lifts range

Family-run lift supplier Stannah has launched a through-floor homelift range, Uplifts, as part of its mission to make vertical living more accessible and stylish and cater to the evolving needs of modern homeowners.

The space-saving range comes in two sizes: the S2, which can accommodate one or two people standing, and the S3, still compact yet perfect for two or three people, or a wheelchair.

The Uplifts range of homelifts have a shaftless design, meaning minimal modifications to the customer’s home, facilitating quick

installation. As the homelifts can plug into a standard power socket, they offer low power consumption, no different to other common home appliances. The drive system sits hidden in the top of the lift. A halfheight door creates a light and open feel, while a non-slip, low gradient ramp allows easy access. Its safety features include emergency communication systems, safety edges, overload detectors and an independent braking system.

uCare connects your stairlift to the cloud, providing real-time usage, status updates, fault reports, and inactivity alerts via IoT. Partners can access this data through the Platinum Portal, while users, families, and carers receive updates by email.

Developed by Platinum, uCare works independently, using global mobile networks without needing a phone line or Wi-Fi. Fully integrated with the Platinum Portal, it’s available exclusively to Platinum Partners.

Did you know our industry-leading Portal allows you to: Reduces maintenance visits

ALL EASILY ACCESSED VIA THE PLATINUM PORTAL

Quickly and simply order your stairlifts online

Browse and order your spare parts

Track your orders progress through stages of manufacturing

View and approve your CAD drawing

View and download order summaries of each product

Access Platinum marketing material

These features and many more are all available free of charge to every Platinum partner, creating a one-stop-shop for everything Platinum, saving you time and needless paperwork.

THE RETAILERS’ CHOICE Seating & cushions

Wondering which seating & cushions are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight one product that is standing out for them…

Broadway Porter Chair from Primacare

“As a provider in the mobility industry, we at Ability Plus highly recommend the Broadway Porter Chair to other retailers seeking a dependable and versatile seating solution for their customers. This chair offers exceptional comfort, featuring high-quality cushioning that supports extended sitting sessions, which is essential for those with limited mobility.

“The chair is meticulously crafted, with a solid frame and durable upholstery that stands up well to daily use, making it ideal for both home and healthcare settings. Its manoeuvrability is also a significant advantage. With smooth-rolling castors carers can easily move the chair without straining, making transfers more efficient and less stressful for users.

“What truly sets the Broadway Porter Chair apart is its customisation options. Available in various fabrics and colours, it can be tailored to suit individual preferences and home décor, which is something our customers genuinely appreciate.

Additionally, the chair’s adjustability in seat height and reclining features caters to a range of needs, ensuring that users remain comfortable

throughout the day.

“In our experience, this chair has received consistently positive feedback from our clients and healthcare professionals alike. It’s an investment in comfort, durability, and user-centric design. We believe other retailers will find the Broadway Porter Chair to be an invaluable addition to their product offerings.”

Graham Johnson Managing Director at Ability

4-in-1 perching stool from Able2

“This four-in-one perching stool offers a perfect seating solution. It is versatile, and different options can be adapted to use as four different types.

“The options: without the arms and back, with just the backrest, with just the arms, or with both the arms and the backrest. It is one product with four different options to offer the customer.

“The seat is angled forward to make sitting and getting up easy and allows a perfect resting position. The padded seat and backrest, if used as options, are comfortable and easily wiped down.

“The white powdered steel frame not only looks attractive but also ensures durability. The extending legs made of chrome plated steel add to the stool’s stability and aesthetic appeal.

“Designed for users weighing up to 135kg, this stool is not just functional but also built to last. Its footprint, measuring approximately 600x400, makes it a practical choice for spaces of all sizes.”

Karen Sheppard Managing Director of

Area Sales Manager

Northern, Scotland and Ireland

KYMCO UK are looking for a candidate to cover the Northern Territory which includes Scotland and Northern Ireland for Mobility Scooters / Powerchairs, with a knowledge of the mobility scooter and power chair industry, with retail operations and preferably a track record in ‘business to business’ sales, to work for one of the most progressive and proven market leader. However, we will also welcome applications from candidates who may want to progress their careers and aspirations further, by taking the first step into the ‘Territory Sales’ arena, with a manufacturer. In this case, you would have an experience and understanding of working within a dealership environment or fast paced business-to-business sales environment.

Covering the North of England, Scotland and Ireland, you will be responsible for:

• Conducting regular dealer visits reviewing and developing every aspect of their business.

• Targeting and prospecting for new business partners, as appropriate in the territory.

• Driving and increasing the territory’s sales & market share.

• Ensuring your area achieves its commercial objectives in full.

• E ectively managing the relationship between KYMCO UK and its dealer network.

• Providing timely and accurate reports on all aspects of activity and performance.

• Delivering area presentations at monthly sales meetings

• Ability to present products in both a dealer and board environments

• Attending shows exhibitions and industry body events where required

If you feel you’ve got what it takes to be part of the continuing success of KYMCO UK, then we want to hear from you, please apply now!

The ideal candidate will possess excellent communication skills (both written and verbal),

high levels of professionalism and a good understanding of the mobility and power chair markets and industries together with experience at retail management level and/or previous field area sales experience. You must be dynamic in your approach to business, be able to work on your own initiative and be target driven, for success.

Excellent communication, organisational, influencing and negotiation skills are essential, along with good PC and presentation skills.

• Full Clean Car Driving Licence.

• You should ideally live within the territory in question.

• You will also possess the ability to manage your workload e ectively remotely.

Benefits

• An excellent basic salary depending on experience between £29,000 and £35,000

• Monthly performance related bonus

• Company contribution pension

• 20 Days annual leave plus bank holidays

Equipment

A suitable company vehicle, mobile phone, and laptop computer will be provided.

Apply by email with your CV and covering letter to:

Mr Neil Keeble nkeeble@kymcouk.co.uk KYMCO UK Ltd, 30 North Road, Bridgend Industrial Estate, Bridgend, CF31 3TP

Job Types: Full-time, Permanent Position

Closing date: Nov 30th 2024

Just Mobility

Exclusive

repair

Why Partner With Us?

• Industry-leading cover

• Tailored solutions for mobility needs

• Exceptional customer support

• Grow your business with our trusted brand

Rhian Pita Marketing Manager at Ableworld

www.able world.co.uk

Onyx Cushion from Ultimate Healthcare

“With autumn now in full swing and Christmas just around the corner, we’re looking forward to those cosy nights ahead. Comfort and support are essential for maintaining a healthy lifestyle, and the Onyx Cushion offers just that.

“Designed for all-day use, this cushion provides effective lumbar support, promotes proper posture, and helps reduce pressure points. It’s a practical choice for anyone who spends extended periods seated, whether at a desk or on the sofa.

“One of the great features of the Onyx Cushion is its lightweight and portable design, making it easy to move around or take with you. For individuals with specific health concerns, such as back pain or limited mobility, this cushion can alleviate discomfort and encourage better circulation.

“Maintenance is straightforward, as many designs come with removable, machine-washable covers for easy cleaning.

“As the leaves change and the air turns crisp, it’s a wonderful time to prioritise comfort at home. The Onyx Cushion is a reliable companion for the cosy evenings ahead, offering support and comfort when you need it most.”

Brecon riser recliner from Primacare

“As any typical retailer in this industry will know, customers do not come to you with just one mobility issue.

“They may have one disability, but that will require multiple items of equipment to facilitate some form of normality to daily life. So although we may major in stairlifts and hoists, we will offer other items that form part of the overall ‘solution’.

“Part of this is a range of riser recliner chairs from Primacare. They are solidly built, high quality and durable.

“The range includes a whole range of both comfort and specialist seating. The comfort seating even has some options on two or three-seater sofas to make up a suite.

“Our consistent best seller is the Brecon chair in either single tilt-inspace or twin-motor versions. It has a fast-track or express option in certain colours to enable very rapid delivery to your customer in need.”

Alastair Gibbs Managing Director of TPG DisableAids www.tpg-disableaids.co.uk

Effortless

Chair Ordering, Perfectly Tailored

At Wilcare, we understand that comfort is personal. That’s why we’ve created our new Comfort Builders to help you design the perfect chair for your customersquickly and effortlessly.

Need it fast? We’ve got you covered.

Options: 20 chair models

Choices: 5 colours, 2 mechanisms, 2 sizes

Perfect for those who want a chair as unique as their comfort needs.

Choices:

• 3 sizes, 3 arm styles, 4 back styles

• Full range of fabrics, vinyls, and leathers

• Pressure care options and accessories available

Make it to your specification.

Choices: Everything from Signature Select, plus additional sizing

• Any combination of 3 seat heights, widths, depths, and back heights

Fitzroy riser recliner from Modern Motion

“The new Fitzroy swivel rise and recline chair is something a little different and offers an alternative option for customers who are looking for a contemporary, stylish chair but are unwilling to compromise on the traditionally great functionality, movement and mechanisms currently being used within the much-respected British seating manufacturing industry.

“This new chair could sit alongside the more traditional options within your showroom and may just catch the eye of one or two customers. From the retailer’s point of view, you can sell this chair consultatively and extol the virtues of the comfort and postural benefits as well as your more subtle clinical benefits of achieving high leg lift, seat-to-back angle consistency in movement and Trendelenburg positioning if required.

“The Fitzroy has the look, style, and elegance of a modern piece of furniture that will complement any home and taste but has the precision of movement which comes from a very well-balanced and quality mechanism, and its functionality and permutations of movement are just great for the customer.

“It is available to trade in two sizes, three colours and boasts some precision engineering in the mechanics and mechanisms, with its dual-motor tiltin-space mechanism and the frames are sculpted in a sophisticated yet ergonomic style which is extremely comfortable. One of its defining features is the ability to swivel whilst in the natural seated position. This chair is a very stylish option but importantly it is brim full of substance.”

Laura Hays Director of Thistle Help www.thistle help.co.uk

Dream

tilt-in-space riser recliner from Primacare

“We have been supplying riser recliner chairs for over 17 years now and have worked with many suppliers over the years. We recently started working with Primacare and now stock their full range of chairs in both of our showrooms. The model that is proving really popular with our customers is the Dream model from their Dream Collection.

“The Dream model comes with a double waterfall lateral back, which provides great postural support for the end-user. We find this style of back is especially popular with females, as the lateral backrest hugs around them giving them great comfort.

“The chair comes in seven different sizes that will suit most people. The chair also comes in two different actions – a single-motor tilt-in-space or a dual-motor tilt-in-space. Most of our customers choose the dual-motor action which allows for individual adjustment of the back angle position but allows the recline motion to operate in a tilt-in-space motion with no change to the seat/back angle during the recline movement. This ensures a comfortable no-shear feeling. The chair comes in a wide choice of fabrics, leathers and specialist waterproof anti-MRSA fabrics.

“Upon delivery of these chairs, when doing our follow-up courtesy calls, our customers always advise us how comfortable the chair is and how delighted they are with the quality of the chair.”

Billy Finnie Operations Manager at Mobility Scotland www.mobilityscotlandltd.co.uk

INNOVATION & MANUFACTURING SINCE ‘64 - KYMCO THANKS VALUED MOBILITY DEALERS FOR THEIR PART IN GROWING OUR MOBILITY DIVISION OVER THE LAST 20 YEARS.

Trade Talk

Q&A with Susan Bevan, Clinical Excellence Technical Lead at

NRS Healthcare

Community equipment provider

NRS Healthcare recently unveiled a pioneering walking frame called the Walk Safe, which promises to offer a safer and more stable alternative to front-wheeled walking frames or traditional Zimmer Frames for people with mobility challenges.

THIIS chats to Susan Bevan, Clinical Excellence Technical Lead at NRS Healthcare, who has been leading the development of the walking frame…

WHAT DOES YOUR ROLE AS CLINICAL TECHNICAL LEAD AT NRS HEALTHCARE INVOLVE?

“My role as Clinical Technical Lead involves advising the clinical team on technical matters relating to the provision of rehabilitation equipment, including advising on equipment compliance with medical regulations and writing the training materials for selection, installation and maintenance of this equipment across our business.

“Additionally, I have led the development of the Walk Safe project, from research with our partner, University of Salford (UoS), and then leading the design and development of the finished product with the product development team, and supporting the marketing and promotion of the finished product to our customers.”

WHAT WAS YOUR EXPERIENCE PRIOR TO WORKING AT NRS HEALTHCARE?

“I have worked in the rehabilitation and medical products industry since 2000, following a postgraduate degree in Industrial Design Engineering at the Royal College of Art. This has included designing a broad portfolio of specialist seating for Kirton Healthcare

(now part of Direct Healthcare Group), and developing hospital beds for ArjoHuntleigh.

“Prior to my postgraduate studies, I worked as an automotive engineer for Ford Motor Company for 10 years. I am a chartered mechanical engineer by profession.”

CAN YOU TELL US MORE ABOUT THE WALK SAFE AND YOUR INVOLVEMENT WITH IT?

“The Walk Safe is a revolutionary front-wheeled walking frame. UoS approached me with research it had conducted into the stability of conventional front-wheeled walking frames, where it had observed stability concerns, especially during turning. We partnered with UoS on a twoyear Knowledge Transfer Partnership, co-funded by NRS Healthcare and Innovate UK, to use its research to develop a safer walking frame.

“Following research and testing prototype designs, we developed the Walk Safe for consumer use. This involved designing all the components in-house and testing and certifying the product to relevant standards as a Class I medical device. I led this project in my prior role as NRS Healthcare’s head of new product development (NPD) and continued closely supporting the project in my current role with the support of the NPD team.”

WHY DO YOU THINK THE WALK SAFE IS PIONEERING?

“The Walk Safe is the first walking

frame to offer clinically proven stability [Thies et al, BMC Geriatr. 2023]. It is more than twice as stable as a traditional front-wheeled walking frame during turning. We believe this will reduce the risk of falls amongst walking frame users.

“The Walk Safe features swivelling front wheels with (patented) magnetic bias and unique rear glides with an integral brake, which enables the user to turn and cross thresholds without picking up the frame. This ensures stability at all times and encourages a natural, fluid walking gait. The magnetic biased wheels ensure straight-line stability.

“It also features lower handles that assist a user in sit-to-stand, especially when getting up from a chair without arms. It is height and width adjustable, making it easy to fit a wide range of users, and has been designed to be very durable, allowing the product to be re-issued to multiple users.”

WHAT STAGE ARE YOU AT WITH IT AT THE MOMENT?

“The Walk Safe prototypes have been tested in care homes and by 10 healthcare professionals and 18 participants at the Royal Devon University Healthcare NHS Foundation Trust. Further community-based trials are scheduled for this autumn. The product will be available to order from December.”

www.completecareshop.co.uk

“The Walk Safe is the first walking frame to offer clinically proven stability”

Classic collection

TABILITY

STORM STORM STORM Introducing

The Ultimate Scooter

Weather Weather Weather Resistant Resistant Resistant Rain Cover Rain Cover Rain Cover

Maximum Speed: 8 Miles Per Hour

24 Mile Range

1650W Motor

USB Charger

Suspension (Front & Rear)

The journey so far

No matter what you sell or how you sell it, the customer experience comes first, writes Billy Finnie, Operations Manager at Mobility Scotland…

In early 2022, Mobility Scotland opened a state-of-the-art showroom dedicated to stairlifts and homelifts, located just north of Glasgow in Kirkintilloch, Dunbartonshire. The aim for the new 450-square-metre space was to create a ‘centre of excellence’. Billy Finnie, Operations Manager at Mobility Scotland, describes the journey over the last two and a half years…

Since moving into our new home access ‘centre of excellence’, the journey has been fast-paced, fulfilling, and rewarding.

When we launched, we were brim full of optimism, enthusiasm, and passion, with a determination to bring worldclass products coupled with unrivalled customer service to the home access market in Scotland. Looking back, we have achieved this, but the journey has only just begun.

NEW SERVICE OFFERING

Our showroom is located on the outskirts of Glasgow and is a standalone division within our Mobility Scotland business, which was formed in 2006. The new site serves as a shining beacon of light for all things related to home access products, stairlifts, homelifts, and general mobility solutions, alongside world class service for the Scottish market. It offers a spacious, modern, technologically advanced, and accessible building where prospective customers can

come and try the products before making a considered purchase. It also serves as a dynamic training centre and demonstration hub for our local authority OT partners who make great use of the products and facilities daily. Our team consists of surveyors, engineers, and customer experience consultants who are dedicated to wowing our customers and delivering a service and support proposition based on the principles of ‘right first time, every time’. Our goal is to enable our highly respected customers to live longer, safer, and

“Our marketing messages always lead with a personal assurance of only selling a solution if the product met and fulfilled a genuine need of the customer”

Mobility Scotland is a specialist in stairlifts and homelifts

ultimately happier lives in the homes they love.

When we launched the centre our main objective was to shout loud and proud about our service offering and make sure our prospective customers knew we were working with their best interests at heart and to the ethical principles of selling our products appropriately and consultatively.

We champion the BHTA’s Code of Practice, and we all agreed as a team that all our marketing messages would always lead with a personal assurance of only selling a solution if the product met and fulfilled a genuine need of the customer. This has subsequently received tremendous feedback from both our private and commercial customers. It underpins our whole approach to doing business.

CONSOLIDATION AND RATIONALISATION

As mentioned, the journey has been fast-paced, and, back in 2022, we partnered with roughly 15 major industry manufacturers/suppliers and showcased a significantly high number of products.

We quickly realised we were duplicating many products and sometimes had too many similar options. We have since consolidated from 15 to six key partners and have a much more streamlined range of products. The benefits of fine-tuning the model has enabled us to focus on the best available products from the top manufacturers, which know our business and our people and help us grow and develop, whilst ensuring continuity of products, parts, and

training and development for our team.

Also, when we opened the centre, we offered anytime walk-in access to all visitors and definitely neglected the benefits of appointment slots.

Significantly now, 80 per cent of our daily visitors are appointed, thus maximising our customer’s time and improving their overall experience through a dedicated personalised 1-1 session with a consultant when on site. Our team only sells face to face and consultatively through a customer needs analysis process, which can only be signed off by a senior manager once the product has been deemed the correct solution and meets the customer’s genuine needs.

SCALING UP THE STAIRLIFT DIVISION

As we grew our stairlift proposition finding and employing great people and giving them a great place to work became a key focus. Recruitment and retention was a big part of the last 30 months, ensuring we had the very best team of people supporting us on the service, maintenance, and installation of stairlifts and homelifts to enable us to confidently go to market. Crucially, this helped us to meet the growth targets we needed to achieve as well as scale and increase our geographical reach across Scotland.

The Home Access team

On-site stairlift training

Mobility Scotland’s showroom

I’m pleased to confirm we have done both. We have a cracking team of in-house Handicare-trained champions who ensure that safety, precision, and diligence is at the forefront of our approach. We deliver a comprehensive survey, which covers installation, service and support, as well as breakdown and ongoing maintenance across the whole country now, coordinated from our centre of excellence in Kirkintilloch. Handicare is a great example of the benefits we achieved through the consolidation process, working with key partners like them enables us to fit with pride and confidence.

SUPPORT AND GROWTH

Within our business-to-business channel we have a number of key contracts and made a great decision to partner with an outstanding wellestablished company from Dundee, Caltech. This supports us across the whole country and forms a strategic partnership with us in installing,

servicing and maintaining lifts from the borders to Inverness and everywhere in between. Caltech has been a standout group to work with; its passion, knowledge, ethics and overall professionalism have helped us install many lifts and deliver so much value to our customers.

Another focus area was how to grow the business whilst continually improving the customer experience.

We did this by introducing a customer referral, loyalty and retention programme, which rewards our customers, aids growth and retention, and demonstrates how much their business is valued. It’s a points-based programme that offers rewards, discounts and various other benefits, and I would be very happy to share more intricate details of this with anyone who wants to reach out.

Going forward, Mobility Scotland will thrive on continuous innovation,

“Our goal is to enable our customers to live longer, safer, and ultimately

lives in the homes they love”

prioritise our customers’ needs and experiences, and always create a dynamic, enthusiastic, and passionate environment for our team to work in. We will continue to work with industryleading technologies to enhance safety, and improve mobility and the customer experience. What a journey so far.

mobilityscotlandltd.co.uk

If you have a story to share with readers of THIIS Magazine about your retail business get in touch now by emailing info@thiis.co.uk

Experts in Healthcare Logistics

DELIVERY

l Nationwide delivery & installation l Removal & disposal of old products l Manufacturers warranties honoured l Owned & operated fleet of vehicles

Request Information

For

E:

About Us

Verlingue

Rising with ease

The newly rebranded Wilcare Wales has been on a roll this past year, having invested in leading manufacturing technology and launching its new Signature range of rise and recline chairs…

Established in 2001 the Wilcare Group is a UK manufacturer of rise and recline chairs, made by craftsmen and women in Llandow in the heart of the Vale of Glamorgan in Wales.

Supplied through its network of stockists throughout Great Britain and Ireland, its brands encompass the Wilcare traditional range of classic rise and recline chairs and the accentu8 designer range of contemporary recliners and static furniture.

It is one of a few rise recline chair manufacturers that handles every element of the construction of products, from design to wood frame build, cutting of the fabric and foams, sewing the fabric, to upholstering each and every chair. THIIS caught up with Stephen Stock, UK Sales Manager at Wilcare Wales, to find out more…

COULD YOU SHARE A BIT ABOUT YOUR JOURNEY WITH WILCARE WALES?

“Even before officially joining the team, I had a long-standing connection with Wilcare. I’ve known Anthony Kiff, the managing director, for over 30 years. My involvement began back in 2001 when Wilcare was first starting. At the time, I was working for a metal fabrication company that customised mechanisms for Wilcare, so my initial

“We’re incredibly proud of our Signature line which demonstrates great teamwork from all areas of the business being developed totally in-house”

Anthony Kiff, Managing Director of Wilcare Wales

CNC technology enables Wilcare Wales to produce products with more precision and less waste

experience was on a technical level.

“Fast forward several years, and in 2017, Anthony and Paul Howell, our group operations directors, were looking to revamp the sales strategy and expand the Wilcare dealer network. We had a chat, and I officially came on board in October 2017 as Business Development Manager. The goal was to build stronger relationships with our dealers and grow the network organically – something I’ve always believed in throughout my career.

“Having worked in sales across industries, from computers to the automotive sector, I’ve found that the key principle remains the same: being people-focused. This is core to Wilcare’s philosophy, and while it’s a challenge to maintain that personal touch in today’s fast-paced world, it’s what sets us apart.

“Practically speaking, this means we’re always available to support our dealers directly, especially when technical questions or issues arise. No chatbots or call centres here!

Dealers appreciate that personal touch, particularly when dealing with complex products like rise and recline chairs that come with a variety of options.

“I also work closely with Gavin Wilson, who has been with us since

his family business, Boston Designs, became part of Wilcare. We’ve known each other since the early 2000s, and in 2019, I stepped into the role of sales manager, collaborating with Gavin, now our general manager. His technical expertise is invaluable in supporting our growing network of mobility dealers.”

WHAT WAS YOUR BACKGROUND IN THE MOBILITY INDUSTRY BEFORE JOINING WILCARE?

“I’ve spent about 12 years in the healthcare sector, particularly with our family business, Goodlife, which manufactures daily living aids. Before

that, I worked as a manager at Comet, an electrical retailer. So, I had a good mix of experience in both healthcare and retail; this has been incredibly useful in understanding the challenges faced by our mobility dealer partners today.”

ARE THERE ANY STANDOUT PROJECTS AT WILCARE THAT YOU’RE PARTICULARLY PROUD OF?

“We’re incredibly proud of our Signature line, which demonstrates great teamwork from all areas of the business being developed totally in-

The new Signature line features enhanced aesthetics and functionality

iACCESS

Single page mode allows all four buttons to be programmed

Programmable for customisation by offering Multi Page Right or Multi Page Left modes

The iAccess control module enhances Quantum powerchairs by integrating with the Q-Logic 3 system, allowing easy control of features like seating adjustments, Bluetooth, and environmental settings. Supporting up to 19 customisable functions, it offers a simple interface and multi-page mode for convenient function switching. Available in push button or toggle lever versions, it suits users with varying mobility needs.

Contact your local dealer for more information

house. This range has revolutionised our product offering, making it easier for dealers to assess and prescribe the right chair for customers. Our motto for Signature is “easy to buy, easy to sell”, and it’s struck a chord with both new and existing dealers. It’s a significant shift in simplifying the process, which ultimately benefits both the dealer and the customer.

“Though not a specific project, one of our standout achievements has been our unwavering resilience in supporting our dealers, especially during the challenging times of COVID.

“Despite the obstacles, and once the necessary precautions were in place, we maintained seamless operations, fulfilling orders without interruption. This accomplishment is a true testament to the hard work and dedication of our team, as well as our ability to facilitate large-scale supplies from stock. Thanks to these efforts, no dealer was left unsupported during one of the most difficult periods our country has faced.”

WHAT ARE THE BESTSELLERS AT THE MOMENT?

“Our bestsellers right now are the products featuring our three-motor mechanism, which gives customers independent control over the leg rest, backrest, and tilt-in-space. It’s all about versatility and customisation in comfort, and users love that. We introduced this about 18 months ago, and it’s now a feature across both our Signature and Multicare (mobile chair) ranges.

“We’ve also introduced a 25-stone lift capacity as a standard feature across our range, which has been another big hit. It means our dealers can cater to a broader customer base, from petite to bariatric, with one standard offering.”

COULD YOU TELL US ABOUT SOME OF THE NEWEST ADDITIONS TO WILCARE’S FURNITURE RANGE?

“Our Signature range is the latest addition, and it brings a fresh family look to the classically styled rise and recline sector. We’ve enhanced both the aesthetics and functionality, all with the goal of improving the user experience.

“For instance, we’ve redesigned the

wooden knuckles, making them larger and more ergonomic, and added new flat-top arms along with twin-sided storage pockets. These might seem like small details, but they make a big difference in terms of comfort and usability.”

HAVE YOU NOTICED ANY PARTICULAR TRENDS IN WHAT CUSTOMERS ARE LOOKING FOR IN RISE AND RECLINE FURNITURE?

“Absolutely! Consumers today are much more informed, thanks to the internet. They’re looking for greater control and more options for customisation. That’s why the threemotor mechanism is so popular - it allows for virtually infinite positioning. People want to dial in their comfort, and we’re meeting that demand with our advanced product lineup.”

HAS WILCARE WORKED ON STREAMLINING PRODUCTION PROCESSES?

“Yes, we’ve made significant strides in that area. With the Signature range, we’ve focused on standardising models and using common parts, which helps improve efficiency. We’ve also invested heavily in computer numerical control (CNC) technology, allowing us to design with precision and reduce waste.

“One example of improved design is our built-in seat boxes, which add core stability to the chairs’ mechanisms. This approach allows us to use less wood in the production process, which is great for both efficiency and sustainability.”

SPEAKING OF SUSTAINABILITY, HOW HAS WILCARE ADAPTED ITS PRACTICES TO BE MORE ENVIRONMENTALLY FRIENDLY?

“In 2017, we made a big investment in a biomass plant system – around £250,000. This system provides enough energy to make our factory selfsufficient, heating both the plant and our offices. We use waste wood and dust from our wood extraction system to fuel the boiler, which eliminates the need to transport waste, reducing our carbon footprint.

“We also exclusively use FSCcertified timber in our chair production, and we’ve involved all our staff in waste reduction and separation strategies, further improving our environmental credentials.”

HOW DOES WILCARE DISTRIBUTE ITS PRODUCTS ACROSS THE UK?

“We distribute through a network of mobility dealers throughout the UK. One thing we’re particularly proud of is our quick lead times. Our new Express chairs are dispatched the next working day, and even our bespoke, made-tomeasure chairs ship within 20 working days. “It’s part of our commitment to delivering quality at speed, without compromising on craftsmanship.”

HOW DO YOU ENGAGE WITH AND SUPPORT YOUR RETAIL PARTNERS?

“We believe in personal, hands-on support, so we regularly visit our dealers to discuss their needs and

“We

help them with specific customer chair requirements. Over the last five years, we’ve also upgraded and expanded our point-of-sale (POS) materials to help them improve their showroom displays. We’ve introduced a simplified chair specification system too, making their lives easier.”

IS WILCARE LOOKING TO EXPAND ITS DEALER NETWORK? IF SO, WHAT ARE YOU LOOKING FOR?

“Yes, we’re always open to expanding our network, and we’re particularly keen to hear from dealers in the North East, the West Country, North Midlands, Bedfordshire, and North London. We’re more than happy to hit the road, demonstrate our chairs in

person, and showcase how our POS support and ordering systems work. Interested dealers can get in touch with me at stephen@wilcarewales.co.uk.”

WHAT’S NEXT FOR WILCARE WALES IN THE COMING YEAR?

“Plenty! We’re always looking to recruit skilled craftspeople for the workshop and talented individuals for the sales team.

“We’ve rebranded this year with a fresh, modern look, and it’s been well received by our dealers. We couldn’t be happier with the new branding and will be busy introducing our new Signature range and streamlined ordering process to dealers throughout the UK.

“2024 has been a year of transformation for Wilcare, and we’re

excited to keep that momentum going across new products, production plans, recruitment, and more!”

wilcare.co.uk

Stephen Stock, UK Sales Manager at Wilcare Wales

Handicare TechTool

What makes a good trunk support? 2. Dynamism

How we position, move, and support our upper body is critical for good health and optimal functionality.

But what is involved in positioning and movement?

The adjective ‘dynamic’ is applied widely across wheelchair and seating components, but how does this term apply to the occupant of a wheelchair?

From the occupant’s point of view the dynamic element of a seating element, or postural support device, facilitates the occupant’s ability to carry out everyday activities from their chair. Sitting is an activity, and we need to be able to vary our postures to achieve our required outcomes.

To this end, we might wish our seating system to allow movement within a defined zone of control. In other cases we may wish our support devices to help us to regain a starting position. These dynamic postural alteration properties are of particular importance around the trunk since it is this part of the body which will facilitate or impede the greatest number of our seated activities.

To understand the pros and cons of these different ‘dynamic’ situations allowing postural variation, this

article has coined some terms to help differentiate the different aspects.

Importantly, safety has to be a primary concern. Not all movement is good. There are instances where a desired postural adjustment is both protected and facilitated by restricting the movement of other parts of the body. Indeed, by not permitting restricting certain movements, the outcome can be very dangerous and even life-threatening.

SAFETY – PLACEMENT OF SUPPORTS

In different parts of the world, deaths from strangulation by anterior harnesses have been recorded.

Strangulation can arise because the support is too high and it occludes the airway. This can be because the support has been fitted too high, or the support has been adjusted since fitting and consequently sits too high, or the support has moved out of position since being fitted.

The risk of injury or death due to strangulation is greater when a chest support is used, as compared with a shoulder harness, due to the neck shape integral to the design of the support. To remind users of this risk, a label has been recommended (Figure 1) in the recently published ISO/TS 16840-151: Alternatively, the risk of strangulation can arise because of the misapplication of other postural

Rollbuddy

• Stylish, modern indoor rollator

• Wooden non-slip, removable tray

• Available in black, silver and copper

Figure 1. Anterior trunk support label

support devices. An anterior trunk support should never be used without a properly positioned and adjusted pelvic positioning belt (again see ISO/TS 16840-151). The occupant might be able to slip down in their seat if their pelvic positioning belt is absent or not in use, fixed too loosely, poorly positioned, or malfunctioning.

The occupant collapsing down in the seat, and the airway being occluded by the support can also occur because there is insufficient lateral trunk support such that the occupant collapses to one side; or there is insufficient posterior pelvic or lumbar-thoracic support to maintain an upright posture, so that the occupant collapses down into a kyphotic posture.

The risk of injury or death is increased when the occupant is unable to recognize that something is incorrect about their seating or cannot verbally communicate their distress.

SAFETY – DYNAMIC MATERIALS

Another risk comes from mechanical compression to the ribcage or diaphragm due to the anterior support

being fitted too tightly, or the occupant sliding underneath the postural support until stopped by their arms and ribcage, placing pressure on the ribcage. A degree of elasticity in the support materials will allow movement of the diaphragm and thus not interfere with respiratory movements of the thorax. Harnesses incorporating such materials are what we might call reactive dynamic devices. However, it is important as to where the reactive elasticity is positioned and directed.

‘Butterfly’ harnesses made from elastic materials like Lycra have been found not to meet the ISO 1684032 performance standard. They have been found to rise up with the chest movements, and reports of strangulation have resulted.

This risk has been removed in alternative chest harness designs such as the Stayflex (Figure 2), where the materials and stitching allow only vertical stretch of the straps over the shoulders, and only lateral stretch in the webbing attaching the lower part of the harness, but no stretch in the central zone. An alternative can be found in the Posigo FLO2 (Figure 3) where the

lower straps have the elasticity to allow the diaphragm full movement. (Both models have solutions for male vs female torsos.)

PERMISSIVE DYNAMISM

Depending on the core strength of the trunk, the occupant may be able to move away from their centrally balanced position, but only a limited distance before the effects of gravity become stronger than the individual’s ability to recover their original position.

In this case the occupant might desire a permissive dynamic support which allows postural adaptation, but only to the distance where the ability to recover to an original position can be achieved. The degree of tightening and the elasticity of the upper straps of an anterior harness might be one way of achieving this.

RESPONSIVE DYNAMISM

A permissive dynamic support may help to keep the torso within a range of movement. As the occupant tires they may need increased assistance in regaining their ‘neutral’ position.

Elasticity within the device or spring mounts attached, i.e. a responsive dynamic support, can help, but may need individual selection to match that user’s needs. An obvious candidate is an anterior harness where the elasticity in the upper straps helps the occupant back into their posterior support.

An innovative approach is the EPiC seating system, where the back support is mounted with spring-loaded hinges which can be set up to allow the occupant to push back into a more reclined position, and then assists them to return into a more upright position as desired (Figure 4). Another product in this category was the Hip Grip (now discontinued), where a support around the pelvis allowed the occupant

Figure 2

Stayflex chest harness (‘male’ and ‘female’ versions)

Figure 3. Posigo FLO2 anterior harnesses (‘male’ and ‘female’ versions)

to move their pelvis towards a more anterior pelvic tilt, while rubber springs in the device helped the individual to regain their original posture.

The success of both these latter products was that they were designed to articulate around the body’s natural pivot point of the hip joint (traditional back support recline mechanisms rotate at the junction of the back support mounts and the seat base, which is quite some distance below the position of the hip joint!).

For the EPiC, this provides further benefits of no shearing along the person’s back during the recline. Importantly, any lateral, anterior, or head supports remain in place relative to their alignment with the occupant’s body.

ABSORPTIVE SUPPORTS

Another family of dynamic systems are those which are designed to absorb the energy dissipated into the seating

and chair components from high tone occupants. These are usually springloaded to return the component to its original position. This may apply to a single component, as seen in the likes of the Stealth’s Tone Deflector (Figure 5), or Symmetric Designs’ Dynamic + addition to their Twin Headrest Hardware (Figure 6).

Alternatively, this may apply to multiple components which allow the back support-seat and the seatleg support angles to open up as the occupant extends, and then springs bring the elements back into their original position as the occupant relaxes.

There are also absorptive support materials which may aid in absorbing the energies of the fatiguing vibrations experienced when propelling a chair over uneven ground. Research has shown, for example, that air-foam cushioning in the seat cushion and back supports absorbs vibrations better than solely air or gel cushioning.

ACTIVE DYNAMISM

The most active dynamic system is one that reacts to sensors which detect the position of the body and then applies energy to the system to adjust the person’s posture. This can be a response to an elevated pressure being in place for longer than the system’s algorithms indicate that it is safe, and air cells, for example, are respectively deflated and inflated so that the pressures are redistributed elsewhere.

There are other active dynamic systems which sense that the body’s mass has moved offline (maybe as a

consequence of fatigue), and actuators come into play which push against parts of the torso or seat to bring the occupant’s body back into line.

CONCLUSION

There’s a range of concepts of ‘dynamic’ within upper body management in a seating system: each is important in its own right. Depending on the client’s need the dynamic element may be Reactive, Permissive, Responsive, Absorptive, or Active – or a combination of one or more of these.

They each have impacts on a person’s postural variation, and to different degrees. Part of the specialist’s seating assessment is to ascertain what the client wants to achieve through their day-to-day activities, and which dynamic aids will facilitate this postural variation to meet these requirements, thereby enabling seating as an activity.

1. BS ISO/TS 16840-15:2024 Wheelchair seating — Part 15: Selection, placement and fixation of flexible postural support devices in seating

2. BS ISO 16840-2:2022 Wheelchair Seating – Part 3: Determination of static, impact, and repetitive load strengths for postural support devices

‘Let’s

One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare. net. If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net. Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.

Figure 4. The EPiC seating system

Figure 6. Symmetric Designs’ Dynamic + tone deflector

Figure 5. Stealth’s Tone Deflector

Buyers’ guide to seating and cushions

Discover key products to consider offering to customers...

Hoist Pro Arm from Recliners

The Recliners Hoist Pro Arm is engineered for compatibility with the Sara Steady hoist, offering a practical solution for patient transfer.

Its design features a tapered lower arm and a contoured top arm, which facilitate easier access for the hoist, enhancing both efficiency and comfort during use.

The Hoist Pro Arm is covered in four-way stretch Dartex Vapour Permeable fabric on the inner and top arms. This fabric ensures breathability while providing a surface that is easy to wipe clean, supporting infection control protocols and streamlining the cleaning process.

Available in models such as Harmony, Tempo, and Harmony Flex, the Hoist Pro Arm exemplifies Recliners’ focus on combining functionality with quality materials. recliners.org.uk

Comfortable Plus cushion from AAT GB

The Comfortable Plus cushion utilises vacuum technology to fix its shape, to support and stabilise the head and torso without pressure points. The carer’s ability to fix the required shape once formed means there’s no need for regular replumping or shaping.

Comfortable Plus’ rectangular shape with lateral ‘wings’ means posture is correct and secure, even for someone with asymmetry, yet comfortable at all times. The optional seat cushion (Comfortable Plus Duo) takes correct posture to a new level, enabling the formation of pommels, etc.

And Comfortable Plus can be used wherever one is sitting and needs support, not just in a wheelchair, on a chair. It’s been transferred to beach buggies, zip lines, canoes. With AAT’s pioneering Aqua Liberty system, it transforms bathtime and aquatherapy sessions.

EPiC Seating from Quantum Rehab

The Epic Seating system from Stealth Products offers a versatile solution for advanced postural support. Its unique design allows for easy adjustments without tools, ensuring users can maintain functional positions throughout the day. With a focus on minimising shear forces and optimising comfort, the system incorporates a virtual anatomical pivot point, allowing for natural movement without the need for constant repositioning.

Compatible with various backrests and wheelchair bases, Epic Seating provides a customisable fit, accommodating individual needs. Its innovative design improves user independence while supporting functions like pressure relief, fatigue management, and improved posture.

quantumrehab.co.uk

Serenita riser recliner from Scooterpac

Serenita is a luxury quad-motor rise and recliner chair that offers ease and relaxation. With enhanced features and superior craftsmanship, this piece of furniture offers a transformative addition to any living space. There are three points which uplift Serenita to stand out from the crowd. Even with its feature-rich setup, the Serenita is available at an incredibly competitive price point.

Customers will experience total peace of mind with the comprehensive fiveyear warranty. Fast and effortless ordering and delivery service, with sameday dispatch. Available in two sizes and three ultra-soft fabrics.

www.scooterpac.com

Equazone air cushion from The Helping Hand Company

Equazone is a very high-risk self-inflating air cushion. Equazone self inflates to the optimum pressure relieving level every time, no pump needed.

This immediate-issue static air cushion offers equal distribution of pressure over four extremely stable quadrants. The integrated internal foam backup layer takes away the worry of any unexpected air loss. Unique shaping relieves pressure off the coccyx while the widened cross section also helps to promote air circulation to reduce some heat build-up.

This cushion easily fits all types of daytime chairs and provides instant support for the user’s needs, reducing pressure under vulnerable areas such as under the base of the spine. Strong and comfortable, Equazone has a weight capacity of 254kg.

www.hhadlessentials.co.uk

Seminar Components are celebrating 50 years of business this year. Established in 1974 as a subcontract component supplier the business evolved through the decades to become a market leader in the design and manufacture of motion seating mechanisms for the healthcare market.

About Seminar Components

With an inhouse design team, utilising the latest in 3D modelling they are able to design and manufacture new products to meet the needs of customers and end users in an ever changing market. Seminar Components operates from its own 65,000 square foot manufacturing facility with its own press shop, riveting, robotic welding, semi-automated paint plant and assembly lines.

The Manufacturing facility is ISO9001:2015 accredited and is controlled by an end-to-end ERP system that allows full control and traceability of products and manufacturing processes. This level of control also allows the offering of bespoke and unique products that customers require on short lead times and with highest levels of attention to detail and warranties that back up the levels of quality provided.

There is also a support desk that allows customers and end users to source spare parts that may be required for field service to ensure the entire lifetime of the product is supported.

Growth and Investment

The last 10 years has seen big changes and investment in Seminar. We started exporting products to Europe in 2016 which required additional capacity, this came with the investment of robotic welding centres to achieve the throughput we needed. The biggest of these investments was relocating to our own premises in 2021.

We found a derelict factory near our original home and went about renovating it to a high standard to provide the space we needed for further growth and a modern facility that everyone here could be proud of. As part of the move we introduced a new semiautomated paint plant to ensure we would have capacity

Most recently, during this year, we have also commissioned a brand new 400 tonne press to increase capacity further and ensure we can keep as much manufacturing inhouse as possible. Being in control of our supply chain is important to us, our customers demand it. We use UK manufactured steel to keep our carbon footprint small and can react when markets get busy to ensure our

Steve Hale, Managing Director

MatrX MAC back from Invacare

Designed for effortless customisation, the MatrX MAC back, is Invacare’s latest innovation in postural management.

Completely configurable to a wide range of body shapes, the MAC back provides custom fit, positioning and exceptional comfort in a straightforward system that is easy to work with and simple to fit and adjust. Offering seamless adjustment, this simple system offers, a combination of hip and trunk support, with a focus on managing posture, whilst maximising functional ability. Choose from Standard (7.5cm), Deep (15cm) and Extra Deep (23cm) trunk supports. Trunk supports can also be mixed to provide support for asymmetric postures.

www.invacare.co.uk

NEST Cushion from BES Healthcare

The NEST Cushion is an innovative support surface designed for mobility users, offering optimal comfort and pressure relief.

It features a 3D interlocking loop structure made of advanced materials that provide durability and enhanced airflow, making it ideal for long-term use. The cushion is lightweight, easy to clean, and has excellent pressure distribution properties, ensuring patient safety.

The NEST has been shortlisted for the BHTA Sustainability Award 2024, highlighting its eco-friendly design and commitment to environmental responsibility.

www.beshealthcare.net

Tilmore Dual Motor riser recliner from Electric Mobility

As part of its 40th anniversary year celebrations, Electric Mobility has introduced this independent dual-motor riser recliner in a waterfall back design.

Offering exceptional comfort from head to toe, with independent control, from a seated position as the legs raise, the Split Ottoman footrest opens up and extends to give greater and longer hip-to-heel support for your customers. Available from stock and 48-hour delivery despatch, this Cosi Chair is available in three sizes and complemented in four on-trend, natural shades of fabrics, Asteroid, Bloom, Fawn and Spruce.

The handset has a ‘home button’ function and includes a practical USB port to charge a mobile phone or tablet. It offers traditional styling and quality British craftsmanship with the benefit of a five-year guarantee.

Indicator Stack pressure cushions from The Helping Hand Company

Specialising in pressure reduction, these high performing easy-tofollow colour-coded products can be used effectively as wheelchair cushions, day chair cushions and riser recliner cushions.

The Switch Range is the original colour coded any way up, any way rounds cushions. Choose from the Lowzone Eco, Lowzone Switch or Lowzone Gel Switch.

Use with the Indicator Cushion – this revolutionary assessment tool helps to eliminate the element of doubt when issuing a cushion.

www.hhadlessentials.co.uk

Signature Select riser recliner from Wilcare

British manufacturer Wilcare has launched the Signature Select rise and recline chair range to offer dealers a simplified range of mechanisms, sizing and styles with quick 15-working-day dispatch.

Wilcare’s new Comfort Builder, a tick-box order form has been introduced to make the specification process easier.

Signature Select is available in three sizes: Petit, Standard, and Grande. Customers can choose from three motor options, including the three-motor tilt-in-space, knuckle or scrolled arms, four back styles (including waterfall and lateral support), and a wide variety of fabric grades. Optional accessories and pressure care enhancements are available.

The Signature range also includes the Signature Express (next-day despatch) and Signature Finesse (customised sizing options with 20 working day despatch). www.wilcare.uk

This alternating pressure relieving cushion system with a sealed 2” foam base offers an effective prevention and treatment for users at high risk of developing a pressure ulcer. It has a multi-stretch PU cover and is both antimicrobial and water resistant. It is suitable for users with a maximum weight of 250kg.

www.alertamedical.com

The Brecon from Primacare

The Dream Collection includes three unique styles—the Brecon (pictured right), the Aberdare, and the Dream chair, which is available in seven standard sizes from super petite to tall. This extensive range allows customers to find an ideally suited chair without needing custom measurements.

With single or dual tilt-in-space motor options, optional electric headrest and lumbar adjustments, each chair in the collection is designed to deliver a highly customisable seating experience.

A variety of recline and rise settings makes it perfect for those new to adjustable seating. These features promote even weight distribution and a comfortable seating position, making it

a versatile choice for many users.

The Dream Collection combines style, adaptability, and comfort, making it an ideal entry-level choice for anyone seeking a reliable, adjustable seating solution.

www.primacare.co.uk

Iconic quad-motor riser recliner from Electric Mobility

The Iconic is designed with a tilt-in-space quad-motor function featuring the ‘zero gravity’ position, which evenly distributes the force and stress across the body, giving supported comfort from head to toe.

Customers enjoy the adjustable powered head and lumbar positioning, which offers personalised support, coupled with the longest ‘hip to heel’ seating with an additional 3” true footrest extension, relaxing the body into an ergonomic, sensorial seating experience.

It offers flexibility with the variable angle lift adjusting the tilt angle on lift while the automatic adjusting backrest reduces the angle for exit. This precision and smart technology allows a safe, controlled standing position with the user-friendly handset incorporating a reset ‘home’ button. The chair comes with a seven-year guarantee.

electricmobility.co.uk

Black Canvas Cushion from Drive DeVilbiss Healthcare

The Canvas Cushions contain 2”-thick foam, covered with soft-touch canvas fabric. They provide added comfort to wheelchair users if sitting for long periods in their chair. The canvas cushion features Velcro strips attached underneath, holding it in position on the seat.

drivedevilbiss.co.uk

Tilt-in-space lift and recline mechanism from Seminar Components

This heavy duty tilt-in-space lift and recline mechanism has three motors that provide independent backrest, footrest and seat tilt movement, allowing the user to set the most comfortable seating position. It is supplied as a lift and recline action, with integrated base.

seminar-components.co.uk

MEMBER

MEMBER

Chris

Air travels through multiple air-tight tubes that are woven through a tube mat.

The air tubes compress under the weight of the user redistributing the pressure. As an adjustable air cushion it has fantastic stability, offering great comfort, immersion and pressure redistribution without any ongoing maintenance. Its lightweight design offers a great choice for active users.

MultiCare riser recliner from Wilcare

Designed and manufactured in Britain by Wilcare, the MultiCare is a three-motor, multi-adjustable, portable rise and recline chair.

Combining portability with body support through its tilt-in-space function, MultiCare is equipped with 4” rear brake castors and push handles, for manoeuvrability. Suitable for users with more complex needs, the three-motor mechanism allows independent control of the footboard, backrest, and tilt-in-space feature. This provides a wide range of comfortable positions including allowing the feet to be elevated whilst keeping the head low, for clients with circulatory conditions. The chair is also compatible with most hoists and stand-aids.

Upholstered in standard wipe-clean, anti-microbial Crib 5 faux leather for hygiene, MultiCare is available with pressure care options for added comfort and support.

www.wilcare.uk

ALERTA CUSHION RANGE

NEW PRODUCTS LAUNCH

ALT-HYB-C-SYS Alerta Sensaflo Hybrid cushion system - A very high-risk alternating foam-filled air cell pressure relieving cushion system for effective prevention and treatment of users up to very high risk of developing a pressure ulcer.

ALT-300 Alerta Sensaflex 300 – A very high-risk memory foam cushion built with a high-density base, foam centre and a castellated gel memory foam top. The cushion provides effective comfort, care and pressure redistribution for users in hospital, nursing and care home environments.

ALT-202 Alerta Gel-Visco Cushion – A high risk gel-visco cushion built with a contoured moulded viscoelastic foam base, connected to a polyurethane SensaGel insert with two densities, to provide effective comfort, care and pressure redistribution for users in hospital, nursing and care home environments.

DISTRIBUTOR OPPORTUNITIES

Large stock holding for next day delivery

Attractive distributor pricing structure

Direct carriage paid delivery available

Industry leading distributor support

Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.

Vermont riser recliner from Motion Healthcare

The Vermont provides exceptional postural support, making it an ideal option for those with limited head or neck mobility.

Its five independently adjustable motors allow the user to find the perfect position to relieve pressure and alleviate discomfort. The adjustable headrest enhances support, while the powered lumbar feature offers much-needed relief at a common pressure point on the lower back. Additionally, the cascade back offers a soft comfort experience with a traditional look.

Designed to provide unmatched support and relaxation, the Vermont combines high-density and memory foam for long-lasting durability that moulds to the user’s body, ensuring a personalised comfort experience.

motionhealthcare.co.uk

ADI Q-Backs from Quantum Rehab

The ADI Q-Back series from Stealth Products offers advanced support solutions with options in both lightweight aluminium and carbon fibre. The AL (Curved Top) model provides trunk stability with scapular relief, while the AFT (Flat Top) is ideal for mounting posture accessories. The CF model, made from lightweight carbon fibre, allows for maximum trunk stabilisation during a push stroke. The ADI-Q Backs are available in ‘active’ and ‘deep contour’ depths, with the aluminium models also available in ‘extra deep’, offering multiple size options and flexible mounting for a personalised fit.

quantumrehab.co.uk

Equazone Seat from The Helping Hand Company

Equazone Seat is a selfinflating air-foam hybrid seat insert offering stability for all users up to very high risk of skin breakdown.

Equazone Seat self inflates to the optimum pressure relieving level every time meaning the user does not need a pump! Three moulded antimicrobial treated TPU covered sections make it very stable for a high-risk seat insert. In case of any air loss, there is an integrated internal foam backup layer. The seat’s unique shaping relieves pressure off the coccyx and reduces it significantly under all vulnerable areas. The widened cross section promotes air circulation to reduce some heat build-up. Equazone Seat has a weight capacity of 254kg. It can be easily cleaned and rolled back up until needed for re-issue.

Symphony Air chair from Recliners

The Symphony Air is a healthcare chair designed to enhance patient comfort and simplify the procurement process.

It integrates a high-risk air cushion directly into the chair, eliminating the need for separate cushion sizing. Users can choose the appropriate chair width, and the integrated cushion is already in place.

This model builds on the popular Symphony design, featuring its traditional pleated arms while incorporating the Apollo 4 high-risk air cushion. This cushion supports up to 160kg.

Available in five standard sizes, the Symphony Air offers versatile options for different facilities. Bespoke options are in development, aiming to provide even greater flexibility in seating solutions.

recliners.org.uk

The Alpha Plus porter chair from Primacare

The Alpha Plus porter chair is highly adaptable, with adjustable features that provide all-day comfort. It ensures a secure, supportive experience, helping users feel safe and well cared for.

Designed with conditions like Huntington’s and Parkinson’s in mind, the Alpha Plus offers stability and a gentle embrace that minimises the impact of involuntary movements, delivering peace of mind to both users and caregivers.

The optional footstool allows users to find a more comfortable, relaxed position, perfect for extended seating. Crafted from breathable, soft materials, this chair reduces friction and shear. The Alpha Plus combines adaptability, safety, and comfort, making it a valuable asset for individuals needing reliable, long-term seating solutions.

www.primacare.co.uk

Prevasse

Cushion

from ProSys International

The Prevasse Cushion has been designed for use on a standard static chair providing comfortable and effective pressure redistribution.

With a wipe-clean tolerant surface, the Prevasse Cushion can be easily cleaned making it suitable for multi patient use. The cushion is ideal for use in acute and community settings. The Prevasse Cushion is available in two sizes, small and large, and comes pre-inflated. It can also be topped up by hand with the pump supplied.

prosysinternational.co.uk

A blend of innovative design and functional excellence, the Flow X is our most versatile stairlift, perfect for both straight and curved staircases.

Flow x

Harmony Flex chair from Recliners

The Harmony Flex has several key features than include medium-risk pressure care as standard, two tapered lower arms that facilitate easy access for wheeled hoists and a removable seat module design that accommodates high-risk gel and air solutions.

Its seat height and seat depth are adjustable by use of quick release adjusters, chair risers and a dual-back bracket design, allowing a range of different specifications to be achieved with a single unit and can adapt to a change in users requirements.

The Harmony Flex is a sustainable seating solution with a modular design, allowing components to be replaced individually to reduce environmental impact, minimising landfill waste. Perfect for local authority contracts and rental fleet.

recliners.org.uk

Low-profile dual TIS lift & recline from Seminar Components

This low-profile tilt-in-space (TIS) lift and recline mechanism for large castors has dual motors and a unique low seat height, which is ideal for the shorter user.

This model has been fitted with large castor plates front and rear to allow the use of 75mm castors.

seminar-components.co.uk

The Gel Seat cushions have been designed as a general use cushion to provide comfort whilst seated.

Viscous gel provides highquality support and comfort. The Gel Seat Cushions are available in three different depths.

drivedevilbiss.co.uk

Showcase Your Products and Services

Fenlake quad-motor riser recliner from Electric Mobility

The quad-motor Fenlake features a split ottoman extension. It also benefits from independent control of the backrest and legrest with additional lumbar, head and neck support which are both fully adjustable.

Offering comfort to watch TV, sit up and have a drink, or simply join in with conversation at a more natural angle the Fenlake simultaneously supports the neck and head while elevating the legs to help reduce swelling.

The Fenlake is British made with a five-year guarantee in a tailored lateral back with the benefit of a reset ‘home button’ function which returns the chair to the standard seated position. This Cosi Chair has a 25-stone weight capacity and available from stock in three sizes and six contemporary fabrics.

electricmobility.co.uk

TRU-Comfort 2 Cushion from Quantum Rehab

The TRU-Comfort 2 SPP cushion provides superior skin protection and positioning. Its deep contoured, high-density moulded foam base ensures optimal comfort, while the CoolCore technology cover offers breathability with a four-way stretch design.

Available in widths from 406mm to 559mm and depth options of 55mm to 610mm (14” to 24”), it supports weight capacities of up to 204kg. Additional features include easy-pull zipper handles and convenient side pouches for storage.

quantumrehab.co.uk

This standard dual-motor, lift and recline mechanism available in leftand right-hand models for two- and three-seater settees.

seminar-components.co.uk

The T Shaped Pillow Back Cushion has a slim fit, allowing it to fit on most wheelchairs.

The blue polyester is durable and hard wearing, while the filling is a soft flame-retardant hollow fibre.

drivedevilbiss.co.uk

Adjustable beds

Introducing the VivaSleep® bed range – UK-designed for superior comfort and support. With years of expertise in the mobility sector, this collection of premium bed mechanisms and mattresses is crafted to meet the growing demand for quality and comfort. Offering high-quality, British-made products ensures customer satisfaction and enhances the overall sleep experience. Discover the top-tier sleep solutions of VivaSleep®

Premier

The Vivasleep® Premier is a low profile bed mechanism fit with powered lumbar head and foot support. It can be used as a stand alone bed frame or fitted with our made to measure surrounds.

The Vivasleep® Classic is a low profile bed mechanism, fit with powered head and foot support. It can be used as a stand alone bed frame or fitted with our made to measure surrounds.

Aqua Liberty from AAT GB

The first, and only, bathing support system that fits any user and any bath, Aqua Liberty safely holds the bather in the water, without pressure points nor carer intervention.

Aqua Liberty comprises a pioneering non-slip base to which is attached the Comfortable Plus to enable the bather to enjoy a bath without their carer having the strain of having to support them or the constraints of being in a hoist. The system can be shaped exactly as they need to support them in comfort. Optional lateral panels ensure optimal protection of knees and elbows.

The Aqua Liberty base is easily removed and stowed compactly away to allow other members of the household to bathe.

www.aatgb.com

Monterey riser recliner from Motion Healthcare

The Monterey provides exceptional postural support, making it an ideal option for those with limited head or neck mobility.

Its five independently adjustable motors allow the user to find the perfect position to relieve pressure and alleviate discomfort. The adjustable headrest enhances support, while the powered lumbar feature offers much-needed relief at a common pressure point on the lower back. Additionally, the lateral back offers optimal side support, promoting better posture and overall comfort.

Designed to provide unmatched support and relaxation, the Monterey combines high-density and memory foam for long-lasting durability that moulds to the user’s body, ensuring a personalised comfort experience.

motionhealthcare.co.uk

Alerta GelCube Cushion from Alerta Medical

This patented dual honeycomb air-gel cushion provides advanced comfort, care and pressure redistribution for users with a very high risk of developing a pressure ulcer.

Built with an intelligent dual honeycomb structure it provides optimal blood circulation and skin health, and balanced pressure distribution. The combination of flexible air-gel cells provides a non-slip surface for superior comfort over an extended period of use. It is easy to clean and packaged for retail.

www.alertamedical.com

Plant The Seed & Watch Your Income Grow

For over 30 years, Mark Bates Ltd has been a leader in specialist insurance, providing businesses with the opportunity to enhance their offerings and boost their revenue. By becoming a business partner, you can offer our range of comprehensive insurance products directly to your customers, all while earning commissions on every policy you sell.

Partnering with Mark Bates Ltd is a simple and effective way to increase your income while offering your customers the peace of mind that comes with expert insurance cover. With our support, your business will be equipped to succeed in a competitive market.

Is Just The Start

Alerta Sensaflo Hybrid cushion system from

Alerta Medical

This alternating foam-filled air cell pressure relieving cushion system offers effective prevention and treatment for users with a very high risk of developing a pressure ulcer.

The water-resistant system includes a multi-stretch machine-washable PU cover. It can be used for users with a maximum weight of 160kg.

www.alertamedical.com

The Snowdon riser recliner from Primacare

The Snowdon chair is designed for more significant individuals, with a weight capacity of up to 70 stone. Its robust construction ensures consistent functionality and stability.

With separate controls for the back angle, leg rest tilt, and rise functions, the chair provides a tailored experience, ensuring each user can find their optimal seating position. This makes it ideal for prolonged use and support.

The chair’s low seat height of 16” and width of up to 42” accommodate a broad range of user needs. Its removable seat system allows for easy integration of pressure care systems, enhancing comfort and reducing strain on the body. This chair is built to deliver the strength, versatility, and adaptability needed to support and enhance comfort for larger individuals.

www.primacare.co.uk

Chilli

Bean

chair from AAT GB

Chilli Bean brings the ability to sit comfortably and correctly supported without the constraint, rigidity, confines of a wheelchair.

Chilli Bean’s innovative vacuum technology means correct postural support and comfort are a given, constantly.

The precise shape of the lightweight, wipeable bean chair can be formed by the carer, at home (subject to training). Once fixed, the contours will hold, without pressure points, for weeks. Correct, stable postural support is achieved, with the security and comfort inherent of being sat in rather than on a chair. Should the user’s requirements change, their carer can quickly and easily reshape without the delay, nor cost, of a re-mould.

Chilli Bean’s design and structure also means it can transmit vibration, enabling sensory stimulation.

www.aatgb.com

To support mobility dealers in achieving faster order fulfilment, British manufacturer Wilcare has introduced its Signature Express range, offering a wider selection of rise-and-recline chairs available for nextworking-day dispatch.

The Express range includes more options, with two sizes - Petit and Standard - two mechanisms (two-motor three-way or one-motor tilt-in-space), and five fabric colour choices.

To simplify the ordering process for mobility dealers, Wilcare has launched its Comfort Builder (pictured left), a convenient tick-box order form designed to make the specification process easier.

The new Signature collection also features Signature Select, offering more mechanism, size, and colour options (with 15-working-day dispatch), and Signature Finesse, which provides customised sizing (with 20-working-day dispatch).

www.wilcare.uk

The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.

Karma mobility ltd

Unit 6 target ParK, redditch

Worcestershire b98 8yn

T: 0845 630 3436

E: info@karmamobiliTy.co.uk www.karmamobiliTy.co.uk

Ergo Lite 2 Transit Wheelchair

Ergo Lite 2 Self Propel Wheelchair

THE ERGO LITE 2, PROUD WINNER OF

Whill F

Lightweight, foldable, manoeuvrable

Discover the foldable Whill F powerchair. Easily transported on buses, trains, and planes, in the boot of a car or simply folded and stored when not in use. Download the simple smartphone app which allows you to check your charge level, lock and unlock, manage settings and even drive Whill F from your phone.

Weighing only 26kg, Whill F is one of the lightest powerchairs on the market today and folds in one simple movement. The lithium battery weighs less than 3kg yet gives a range of up to 12 miles per charge.