COWPER'S
Read about the retailer keeping customers happy in Cumbria
Find out how Scooterpac is pushing innovation
Channelling the inner superhero!
Find out how all-inclusive sport is breaking down barriers for people with disabilities
FREEDOM UNFOLDED
Welcome!
As an offshoot of a long-running Penrith chemist and pharmacy established in 1899, Cowper's Mobility Centre, the subject of this month's retailer spotlight feature, has a proud heritage, which reminds just how far the mobility sector has grown over the last 100 years.
The retailer's dedication to good old-fashioned customer service remains the priority that it always has, with its staff participating in the Powered Wheelchair and Mobility Scooter (PWMS) retailer training scheme earlier this year. Find out more about this Cumbrian mobility leader by turning to page 23.
Scott Lawrence, Sales Director at Scooterpac (p16), tells us about his firm's new rise & recliner chair and shares how the firm has continued to innovate with its range of mobility scooters and wheelchairs.
Based in Lincolnshire, with an 80-strong team of staff, family-run insurance firm Mark Bates (p32) is this year celebrating 30 years in business. Kylie Evans, Head of Mobility at Mark Bates, shares how the firm has marked the milestone.
In other articles, Dr Barend ter Haar of BES Healthcare discusses cross-infection risk management in pressure care (p38), while marketing specialist David Russell offers his essential tips for mobility retailers (p42).
Don't miss our round-up of the best bathing and toileting products in the Retailers’ Choice (p10) and Buyers’ Guide (p46) features.
If you have any news from your business to share with THIIS Magazine, don’t hesitate to get in touch with me.
Editor
News, deals & people
Invacare’s Superhero triathlon
Mobility equipment manufacturer Invacare partnered with Superhero Series’ fully accessible triathlon powered by Marvel last month.
Over 5,000 participants took part in the Superhero Tri event at Dorney Lake in Windsor, Berkshire. The Invacare UK team was present with a product showcase and hospitality tent.
Famous faces at the event included broadcaster Clare Balding, comedian Adam Hills and Paralympic gold medallist Sophie Christiansen. Backed this year by Marvel, the Superhero Tri is now in its eighth year.
Invacare UK joined the fun with various activities, including unveiling a one-off wheelchair inspired by the supermarket Aldi’s popular Cuthbert cake.
A round-up of the key trade stories for business leaders to digest
Making showering more accessible
A showering accessory designed to make showering more accessible and safer for individuals with restricted mobility has been launched.
ShowerSpaah (showerspaah.co.uk) is designed to help individuals who can only use one hand or have any other mobility challenges which restrict them in having a safe, independent shower experience.
The simple–to-install device can be easily attached to most hand-held showers. Soap is added to the water, and it can be turned on or off to rinse.
Its one-handed operation means the showerer can keep one hand free to keep their balance and reduce their risk of a slip or fall.
At-home transfers made easy
Medical equipment manufacturer Alerta Medical has launched a new device to help a carer or attendant assist a user to transfer between a seat, bed, toilet, commode or wheelchair by standing and turning.
The Standing Turner comes with Alerta’s GlideTurn easy swivel base, heightadjustable handle, height-adjustable padded knee pads, sturdy steel frame and tool-free assembly.
Promoting user engagement and helping to enhance mobility, to use this device, the user requires enough arm, leg and body strength to stand up and remain in the standing position.
Motion Healthcare unveils electric folding scooter
Mobility equipment supplier Motion Healthcare has unveiled a new automatic electric folding mobility scooter, which has been designed for users to effortlessly navigate with its compact design and advanced technology.
The Connex can unfold, fold and disconnect in seconds for convenient storage and transportation, relieving stress and pain compared to a manual folding scooter.
With up to a nine-mile range, the Connex is designed to fit into most car boots with a removable seat and rear section. It offers an 18-stone user weight limit and lithium-ion battery technology.
The comfortable, rotating seat includes adjustable armrests for unparalleled comfort while height and angle adjustment allows for easy side transfer. Featuring a new keyless ignition and digital display system, the user can tap the key fob to start for a seamless start-up experience.
Motion Healthcare has also rounded off its rebrand with a new-look website, which makes it easier for retailers and consumers alike to find and navigate products.
Free lithium battery guidance for businesses
The British Healthcare Trades Association (BHTA), which represents over 400 companies in the healthcare and assistive technology industry, has published free guidance for businesses regarding lithium battery safety.
Intended to be used as a toolkit for businesses that want to take industryleading approaches to lithium battery safety, the BHTA worked with DG Solutions, a consultant on dangerous goods, to produce the guidance.
Highlights from the toolkit include plug-and-play templates for businesses to use to inform their own lithium battery policy. These include advice regarding disposal processes and practices for end-of-life lithium batteries. It also includes checklists with information on key lithium battery practices, as well as battery safety information that distributors and retailers can share with customers.
www.bhta.com/lithium-batterysafety-guidance/
INBOARD LIFT FOR ACCESSIBLE VEHICLES
Passenger Lift Solutions, a UK manufacturer of passenger lifts for accessible vehicles, has announced that its latest innovation, the EA4 Inboard Lift, is ready to be supplied to wheelchair-accessible vehicle providers.
The EA4 Inboard Lift is designed to meet the needs of a wide range of passengers, including wheelchair users, those with limited mobility, and individuals using other mobility aids.
UK PARTNER FOR AGELESS INNOVATION
Ageless Innovation, a global firm that manufactures products which lean into the power of play for the elderly, particularly those with dementia, has appointed Ravencourt as its sole distributor in the UK.
Ravencourt will handle the distribution of Ageless Innovation’s complete product line of Joy for All Companion Pets. The interactive robotic pets are designed to look, feel and sound like real pets without the additional stress that pet ownership often comes with.
HOSPITAL AT HOME IN SCOTLAND
A report from Healthcare Improvement Scotland has revealed that the number of patients using Hospital at Home in Scotland rose by almost a quarter last year.
Hospital at Home offers a safe alternative to admission to an acute hospital, with almost 15,000 older patients using the service in 2023/2024.
A total of 13 local healthcare providers have been allocated a share of £3.6 million for Hospital at Home for older people to help ease pressure on frontline acute services.
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APPOINTMENTS
Koller welcomes Accounts Manager
Koller Engineering, a specialist in wheelchairaccessible vehicle products, has announced that Jade Mullis has joined the company as its new Accounts Manager.
This addition further strengthens the family's multi-generational involvement in the business, reinforcing Koller's commitment to family values and operational excellence. Founded in 1980 by Max Koller, Koller Engineering has been guided by family leadership for over four decades. Jade, daughter of Director Leoni Mullis and granddaughter of founder Max Koller, brings her financial expertise to manage the company's accounts.
Rehasense looks north with new appointment
Louise Scott-Jones has been appointed Business Development Manager for Scotland, North of England and Northern Ireland for mobility solution distributor Rehasense UK.
In her new role, Louise will be responsible for managing the existing dealer network within the north of the UK by supporting them with product training, assessments and answering customer queries while also building new relationships with dealers and healthcare professionals.
Rehasense UK also appointed Emma Angove as European Training Manager, and Zoe Phillip, who will be the new office manager at the company’s UK headquarters in Redruth, Cornwall.
Care & Independence expands business development team
Moving and handling specialist Care & Independence has reinforced its business development team with the appointment of Curtis Farringdon as South East Business Development Manager.
Joining the company at the start of July, Curtis’s stock is eight years’ experience working in the clinical assistive seating and beds arena. Curtis is also familiar working alongside carers and clinicians in solving complex issues. Curtis is poised to take over the South East from Richard Gomm who was promoted to Key Account Manager earlier in the year.
HABINTEG MARCHES TO DOWNING STREET
Accessible housing provider Habinteg joined disability campaigners in Westminster recently to deliver a letter to Downing Street asking Prime Minister Keir Starmer to raise the accessibility standard for all new homes to the M4(2) accessible and adaptable building standard.
The action was held to mark the two-year anniversary of the previous government’s announcement of plans to require all new homes to be accessible and adaptable.
Campaigners also called for 10 per cent of all new homes to be built to wheelchair user standards.
RISE4 DISABILITY
WHEN? 10 September 2024
WHERE? Discovery Park, Sandwich, Kent rise4disability.com
Our guide to the key upcoming events in the UK and abroad for the mobility and access sector...
THE BIG EVENT: EDINBURGH
WHEN? 13-14 September 2024
WHERE?
Royal Highland Centre
motabilitythebigevent.co.uk/ edinburgh
REHACARE
WHEN? 25-28 September 2024
WHERE? Dusseldorf, Germany www.rehacare.com
CARE SHOW BIRMINGHAM
WHEN? 9-10 October 2024
WHERE? NEC, Birmingham www.careshow.co.uk
KIDZ TO ADULTZ NORTH
WHEN? 11 October 2024
WHERE?
Manchester Central building www.kidzexhibitions. co.uk/kidz-north/
Rollbuddy
• Stylish, modern indoor rollator
• Wooden non-slip, removable tray
• Available in black, silver and copper
OCCUPATIONAL THERAPY SHOW
WHEN? 28-28 November 2024
WHERE? NEC Birmingham www.theotshow.com ABILITIES
NAIDEX
WHEN? 19-20 March 2025
WHERE? NEC, Birmingham www.naidex.co.uk
WHEN? 19-20 February 2025
WHERE? Dallas, Texas medtrade.com
WHEN? 7-9 March 2025
WHERE? Los Angeles Convention Center, USA abilities.com/losangeles
THE RETAILERS’ CHOICE Bathing and toileting
Wondering which bathing and toileting are grabbing mobility companies’ attention? This month we asked retailers in the industry to highlight one product that is standing out for them…
Clean shower commode from Etac
“Since our beginnings in 2010, we knew that the Etac Clean would be a popular selling item. This is commode and shower chair in one has won multiple design awards since its release in 1999.
“The Etac Clean was one of the first mobile shower commodes with a rear open seat, a design which has been copied many times since. Its timeless design, build quality and different accessories available to purchase separately makes it consistently one of our best sellers.
“As the population grows increasingly older, the need for smart bathroom aids has never been bigger.
"The Etac Clean has a slim, hygienic and manoeuvrable design, which means that it meets the demands of homecare wetroom environments and
Rhian Pita Marketing Manager at Ableworld ableworld. co.uk
care homes alike.
“The Etac Clean is the only chair on the market with a one-tube frame, meaning there are no weldings or exposed screw heads. These qualities are particularly hygienic as they simplify cleaning and prevent corrosion, something we do witness with other shower chairs.
“The accessories available include an adjustable soft back and various comfort seats, paddings and belts. The Etac Clean is available in different heights, including a height-adjustable model, and as an attendant-propelled or self-propelled model.
“The Etac Clean can also be used as a stand-alone commode with an optional pan and pan holder available, for when it is not able to be wheeled over an existing, accessible toilet.”
Julia Phipps Director of The Ability Superstore www.abilitysuperstore.com
Serenity Toilet Seats by Langham
“Mobility aids can enhance every aspect of our lives, and we are excited to spotlight the Serenity Toilet Seat from Langham, a simple yet effect aid designed for comfort and convenience.
“The Serenity Toilet Seat makes it easier to lower yourself down and rise from the toilet if you have limited mobility, ensuring you stay independent when using the toilet. Crafted with both durability and user friendliness in mind, the Serenity Toilet Seat features adjustable brackets for the best fit and is easy to install and remove, making it
ideal for travel.
“Hygiene is a top priority, and the Serenity Toilet Seat is easy to clean. The adjustable brackets provide a perfect fit for most standard toilet models, allowing for simple installation and removal, perfect for individuals on the go or those who frequently travel.
“The seat features smooth edges, concealed fittings, and high gloss finish, making it an attractive addition to any bathroom. The Serenity Toilet Seat seamlessly integrates into everyday life while promoting both independence and dignity.”
Atlantis Cast Protectors from Able2
“Ensuring that casts or dressings on legs or arms remain protected during either showers or baths, is crucial for maintaining a dry and hygienic wound site, which is essential for optimal and swift recovery.
“When a cast gets wet it can develop mould and bacteria, have an unpleasant odour and the cast material can be weakened, potentially compromising its structural integrity.
“It can be frustrating to constantly have to hold your leg out while in the shower or bath, not to mention, it’s often ineffective at keeping your cast dry. There is a choice of configurations for legs and arms for both adults and children.
“The Atlantis Cast protectors are comfortable waterproof cast protectors that simply slip over the patients cast or dressing. They are reusable and guaranteed for three months use, offering peace of mind to carers and patients. The clear design allows users to see their dressing, for checking its condition.
“They are not suitable for use with open or undressed wounds and cannot be used while swimming.”
Karen Sheppard Director of People First Mobility
peoplefirstmobility.co.uk
Swift Mobil Tilt-2 shower commode from Etac
“We don’t tend to sell many tilt-inspace shower chairs to the general public in our showrooms, but we do supply them to the care sector and the public sector often.
“The Etac Swift Mobil Tilt-2 is a shower commode chair that is easy to manoeuvre and simplify patient transfers as well as transportation to and from the bathroom.
“The Etac Swift range of chairs have a generous maximum user weight of 160kg and can easily be adapted to smaller or larger users with various conditions and needs. The chairs can be adjusted in many ways and have a wide range of accessories to enhance comfort and stability.
"By making a few small adjustments, it can make a big difference to the safety and well-being of the user and
the working conditions for the carer.
“The chair comes with a multiadjustable headrest, a comfortable backrest, adjustable armrests, an ergonomic footrest, adjustable backrest and tilt-in-space function.
“The Etac Swift Mobil Tilt-2 XL models for larger users are available with an additional 12cm between leg rests, and a wider back frame providing an extra 6cm between the armrests. The range comes with a wide choice of accessories that can be added as the end users condition changes.”
Laura Hays Director of Thistle Help thistlehelp. co.uk
Bellavita Nova Bath Lift from Drive DeVilbiss Healthcare
“The Bellavita Bath Lift is a robust and reliable mobility aid designed to enhance the bathing experience for users with limited mobility. It offers an innovative and user-friendly solution to safely and comfortably lower and raise users in the bath, significantly reducing the risk of slips and falls.
“Constructed from lightweight materials, it weighs just 9.3 kg. Despite its minimal weight, it boasts a substantial weight capacity of up to 140kg, ensuring it can accommodate a wide range of users. Its sleek design features a modern, slimline profile that seamlessly integrates into any bathroom decor.
“The Bellavita Bath Lift is equipped with a supportive backrest that reclines to a market-leading 50 degrees, allowing users to find the most comfortable bathing position. The seat height can be adjusted from a low 6cm to a high 48cm, facilitating easy transfers in and out of the bath. The
Palma Vita from Closomat
“As a multi-channel retailer that looks to be a ‘solutions provider’ we try to cover as many of the daily living requirements as possible in our portfolio. As a very basic human process this therefore logically includes wash/ dry toilets or bidets.
“Our preferred product in this range is the very dependable Palma Vita from Closomat. It is a full replacement toilet that includes a wash and blow dry facility. There are a number of options to tailor it to the specific requirements of the client including support arms, Big John seat, touch controls, etc.
“The unit can then also be used in conjunction with a mobile shower chair or hoist unit for those not able to self transfer.
“It should not be underestimated how psychologically important it is to preserve the independence of the client to perform this most basic of human functions in private.
“For those with mobility or dexterity issues it can be devastating to have to ask for assistance when this complete toilet system allows independence.”
Alastair Gibbs Managing Director of TPG DisableAids tpg-disableaids.co.uk
waterproof, handheld remote control is straightforward to operate, featuring large buttons for ease of use, even with wet or soapy hands.
“It is designed with a sturdy, anti-slip base and a high-quality lithium-ion battery that provides reliable power for multiple lifts between charges. The lift also includes a safety mechanism that prevents it from lowering if there is insufficient power to raise the user back out of the bath.
“The Bellavita Bath Lift combines practicality, safety, and comfort, making it an excellent choice for those seeking a dependable bathing aid. Its thoughtful design and superior functionality help users maintain their independence and enjoy a relaxing bathing experience.”
Graham Johnson Managing Director at Ability Plus www.abilityplus.co.uk
• Co-ordinated aesthetics across the
• 1, 2 or 3-motor mechanisms
• 160kg weight limit across all 3 mechanisms
• 4 back designs including the new 2-Tier
• 20 options for next working day despatch series
back and light knuckles in Napoli Cashmere
30 years of protecting customers
Based in Grantham, Lincolnshire, with an 80-strong team of staff, family-run insurance firm Mark Bates is this year celebrating 30 successful years in business…
After several successful years in sales Mark Bates established his eponymous insurance business as he sought to create better levels of service in a sector of society where he felt it was most needed, specifically the over-50s and disabled people.
Mark Bates began with offering mobility scooter and powerchair insurance, a policy which is still one of the most popular purchases, but it is now supported by a range of options. Each cover is designed to provide the most comprehensive cover available, giving total peace of mind and support from start to finish.
THIIS chats to Kylie Evans, Head of Mobility at Mark Bates (pictured above left), to find out more…
MARK BATES CELEBRATES ITS 30TH ANNIVERSARY THIS YEAR. HOW HAS THE COMPANY MARKED THIS EXCITING MILESTONE?
“The company marked the day with a Champagne reception, games, quizzes, and food. This took place in July and was enjoyed by everyone. As Mark is away with his family over the summer holidays, we have another big celebration when he returns in
September. This will be a family fun day open to staff and their families and will include music, food, and games and will be held out of office hours. At Mark Bates, we are very family orientated and want to celebrate the day as one big team.”
“We are very family orientated and want to celebrate the day as one big team”
Staff at Mark Bates celebrate the firm’s 30th anniversary
Bespoke Stairlifts is one of the largest manufacturers of stairlifts in the global mobility industry, with over 20 years’ experience, and now distributing to more than 60 countries.
Today, working with our global partners we are proud to have enabled thousands of customers the opportunity to remain in their own homes, offering them peace of mind and stairlift solutions that allow them to live their lives independently.
With continual investment in research and development in our products, we pride ourselves on maintaining our reputation as providing ‘the engineer’s dream’ with our unrivalled installation procedures and product innovations; maintaining benefits that you can pass on to your valued customers.
Make Bespoke your stairlift supplier of choice and be the best for your customers. Be better with Bespoke.
CUSTOMER SERVICE
Partner Solutions from Homelife Stairlifts
Homelife Stairlifts’ all new Partner Solutions Program has been developed to offer our expertise and knowledge gained from over 20 years as a leading manufacturer in the stairlift industry.
From promotion to lead, lead to sale, and sale to install we have created a program that supports you and your customers throughout the stairlift buying journey.
Not only do we provide some of the finest stairlift products on the market; our investment in resources and infrastructure has enabled us to deliver a fully comprehensive service,
encompassing a fulfilling partner and customer experience. Our nationwide surveyors respond to enquiries quickly and effectively meaning your customers can renew their independence in their own home without delay.
We’ll provide everything you need to promote Homelife Stairlifts within your established business, and our dedicated account managers are on hand to communicate the position of your leads with real-time status and reporting. Offering an excellent commission on all completed sales, this truly is the ideal partnership for your business and your customers.
CAN YOU THINK OF AN EXAMPLE WHERE MARK BATES HAS STEPPED UP TO HELP A MOBILITY RETAILER/ CUSTOMER?
“There are many examples of where Mark Bates has gone above and beyond for customers and retailers. One clear example was a tragic care home fire where several of our customers lost their scooters. We worked with a business partner of ours to ensure all equipment was replaced as soon as possible for the affected residents.
“There have also been cases in the past where we have replaced mobility equipment for people that were particularly affected by the loss of their equipment outside of their insurance cover.”
WHAT IS THE MOST COMMON CLAIM TO COME FROM MOBILITY RETAIL CUSTOMERS THAT YOU SEE?
“The most common claim we have for retailers is flooding of premises. The inclement and often unpredictable weather we have been having in the UK has devastated some businesses, and we are pleased that we can support our partners in these situations.
“Another important cover within the Mark Bates retail policy is for shopfronts, and in particular shop windows. Recently, we have received an increased number of calls regarding this following the riots that have taken place around the UK.”
WHY IS INSURANCE IMPORTANT FOR MOBILITY CUSTOMERS? IS THERE A POLICY WHICH IS PARTICULARLY POPULAR?
“Insurance is essential for customers for several reasons. Mostly because the cost of a mobility vehicle means they are expensive to replace, and they are typically the key to the customer being independent and able to access the community and services.
“We also live in very litigious times and public areas are very crowded. Liability cover, if a customer hits someone on their scooter is paramount. Our retail partners know that they have a moral obligation to offer insurance, even if that is simply a one-month free
drive away cover.
“Our most popular insurance is the Mobility Scooter & Powerchair Plus policy. This particular insurance includes liability, theft, personal accident cover, roadside recovery, punctures and offers any driver cover too.”
WHAT
IS MARK BATES’ POSITION ON SUPPORTING SUPPLIERS THAT MANUFACTURE PRODUCTS WITH LITHIUM BATTERIES?
“At Mark Bates, we have analysed the data on lithium batteries and believe that we should not penalise customers or manufacturers who make or buy products powered by lithium batteries. We have very few claims where a battery has overheated or caught fire. The batteries themselves are lighter weight and charge quicker so have an obvious appeal to our customers.”
HOW IMPORTANT IS MARK BATES’ RELATIONSHIP WITH ITS RETAILER PARTNERS?
“Mark Bates has always worked closely with our partners. Many insurance brokers nowadays do not want to allow partners to sell insurance. To do so the retailer would have to be an Appointed Representative (AR) which costs the broker each year due to fees as well as the requirement to have effective
oversight in place. Mark Bates, on the other hand, has a different approach, by having business relationship managers visiting and training retailers. We believe that we can, together, offer great products and great service to our customers.”
ARE YOU LOOKING TO EXPAND YOUR DEALER NETWORK?
“Mark Bates are always looking to expand the network where we feel we can be a benefit to the retailer and their customers. As the largest insurer in the sector, we work with retailers across the UK already.
"If a retailer would like to enquire about how to become a business partner, we would welcome a chat. They can call us on 01476 513789 or email mobility@markbatesltd.com.”
markbatesltd.com
“Another important cover within the Mark Bates retail policy is for shopfronts, and in particular shop windows”
Office anniversary celebrations
CABIN CAR MK2
Established as the unrivalled choice since 2015, the evolution from the Cabin Car Mk1 to the Mk2 Plus has benefited from our dedication to continual improvement, excellence and care. With improved maintenance and wiring design they are now even easier to service.
Each Cabin Car is handcrafted and quality assured by our manufacturing specialists. From the Alarm System (now integrated as a standard feature) to Electric Windows, Scooterpac combines the very best of British craftsmanship with the latest mobility technology.
Alarm System - now included as standard.
WHITE PEGASUS
Keeping customers happy in Cumbria
Having outgrown its former retail space, Cumbrian mobility retailer Cowper’s Mobility Centre has been thriving since opening its showroom five years ago…
Penrith-based Cowper's Mobility originally started selling small daily living aids about 16 years ago within a chemist shop on King Street. It was an offshoot of the chemist Joseph Cowper Ltd, which has been in business since 1899.
As well as selling daily living aids the mobility business started supplying specialist equipment on prescription for people being looked after in their
homes but soon it become obvious that floor space in the chemist shop was at a premium. In 2019 the mobility part of the business moved to its present address in Friargate, Penrith, and Cowper's Mobility Centre was born.
The mobility centre has two floors of products with a lift, making the second floor easily accessible to customers, and a workshop. The vast range of products on offer include rise
and recliner chairs, mobility scooters, wheelchairs, rollators, stairlifts, profiling beds, wide-fit slippers, walking sticks/ frames, bath lifts, cushions and a wide range of daily living aids, making it a one-stop shop for customers.
CUSTOMER SERVICE
Sarah Caton, a director at Cowper's Mobility Centre, says that offering an
The frontage of Cowper’s Mobility Centre
Sarah Caton
excellent customer service has always been a priority for the business.
She comments: "Meeting and listening to customers allows me to have a greater understanding of their needs and in turn what products work well.
"The range of products available to customers is a bit of a minefield but at Cowper's Mobility Centre, all staff are good listeners, ensuring that customers are given clear advice when choosing the best product for their individual needs."
It is something Sarah knows a bit about having previously worked as a school bursar for nearly 20 years where she came across different people from all walks of life.
As she explains: "Being able to listen to people and be sympathetic to their needs is a vital skill to have when dealing with people with mobility issues. Everyone's situation is different, and all our staff take great pride in helping whenever they can."
The customers who come into the showroom are generally a mixture of people with mild but long-term mobility issues, or they can be people looking for equipment to help relatives. Sarah explains: "Some customers know exactly what they require, for example, a particular incontinence product. However, some are confused and need help choosing particular equipment. We like to spend time with customers to ensure the right choice is taken."
“Everyone’s situation is different and all our staff take great pride in helping whenever they can”
After building up a good reputation for customer care, the showroom has customers coming from all corners of Cumbria, which is a particularly large county, and southern Scotland.
The business has also built a reputation within the local community, and Sarah says that she is often asked to give talks to local groups about mobility equipment and how it can help customers.
She continues: "In the past few months I have had the pleasure of speaking at the local Parkinson's group and MS local network group. That is probably the best part of my job as people are so welcoming and they
Cowper's Mobility Centre has a website and some of the smaller items are available to purchase online, but Sarah explains that for some purchases, such as mobility scooters, wheelchairs and rollators, it is vital to meet the customer in order to fully understand their needs.
She says: "Some customers come into the shop with pre-emptive ideas of what they want, only to realise that perhaps there is a better solution for them with a different product.
"This is something they may not realise when buying online. We also believe most of customers enjoy popping into the shop to see us in person. With some items, we feel it is in the best interests of the customer to see and feel the item. Some of our customers prefer in-person advice."
Cowper's Mobility Centre sees it as vital to be able to offer repair and servicing to its customers. Pete
Pilbeam, Manager at Cowper's Mobility Centre, is experienced and knowledgeable, and he carries out all such work in-house by appointment. Sarah adds: "We source parts from the major manufacturers and although we only sell new scooters, we do try to help customers fix their second-hand scooters where possible."
TRAINING STAFF
All of the staff at Cowper's Mobility Centre participated in the Powered Wheelchair and Mobility Scooter (PWMS) retailer training scheme earlier this year. This involved staff spending a day in Newcastle, taking part in a day of practical training and discussion along with others from the mobility retail world.
Sarah said: "We found the PWMS Retailer Training Course useful, and it offered an excellent opportunity to network with like-minded responsible mobility retailers, and realise that we were all offering the same type of excellent advice and care to our
provide great cups of tea!"
L-R: Annie Charmwood (sales advisor), Kirsty McGrath (sales advisor) and Pete Pilbeam (manager)
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customers."
Support by the Department for Transport (DfT), Driving Mobility, a charity which accredits a network of 'fitness to drive' and mobility equipment assessment centres across the UK, provides this free training scheme for PWMS retailers and hirers (www. drivingmobility.org.uk). The voluntary training aims to improve road safety through an approved and consistent way of providing client assessments to ensure people with mobility difficulties are able to obtain the most appropriate mobility scooters or powerchairs.
BESTSELLING PRODUCTS
Lightweight mobility scooters and powerchairs are among the bestselling
products at Cowper's Mobility Centre.
As Sarah explains: "Although most pavement scooters split down, the battery pack and seat are often too heavy for say a petite lady helping her husband. We have found the Drive DeVilbiss Healthcare Airfold to be a superb, small lightweight powerchair which is easy to manoeuvre and fold down to put into the boot."
Lightweight rollators are also popular with customers, with the Rehasense Space LX doing particularly well.
Cowper's Mobility Centre also sells a wide range of riser/recliner chairs from Recliners, which Sarah says are very popular due to the range of different combinations available.
Although not solely for people with mobility issues, the wide range of
“We found the PWMS Retailer Training Course useful and it offered an excellent opportunity to network”
incontinence products on offer in the showroom are popular with customers. Sarah continues: "We are able to offer practical advice to customers who have different degrees of incontinence. Never an easy subject for some people to talk about, our staff are non-judgmental, patient and kind. I think people would be surprised how common incontinence is for all ages."
Amongst the newer products to come into the showroom, one product which it has recently taken delivery of and been impressed by is the Scooterpac Savvy 8 Plus, says Sarah.
"Penrith being a market town surrounded by small villages with very limited transport, we find this larger mobility scooter offers our customers a viable alternative to getting around with its good range, ground clearance and clear display making it easy to use."
WORKING WITH GOOD SUPPLIERS
As a small company, Sarah says that it is vital to deal with suppliers that offer reliable products and great customer service when required. "We deal with a wide variety of suppliers who do this and are always looking to work with others," she adds.
As a small retailer it is also beneficial working with suppliers that start their
Riser recliners are amongst the offering
The showroom offers a wide range of mobility aids
manufacturer's warranty from the date the item is purchased by their customers rather than when the retailer buys it for their showroom.
Sarah explains: "This is a huge help to small retailers and something we would welcome for all products."
Most of the mobility scooters stocked at Cowper's Mobility Centre run on the normal lead-acid batteries, but some of the smaller powered wheelchairs use a lithium battery. Recognising that lithium battery usage can come with safety risks, Sarah says that the business only purchases equipment, including replacement batteries for their customers, from reputable suppliers, and it would advise people to do the same if they are buying their own batteries.
One of the challenges Cowper's Mobility Centre faces, Sarah says, is how to let people know what range of products are available to help them in their daily lives.
She underlines: "A large percentage of our customers have never given any thought to what is out there and what could help them manage on a
daily basis. Fortunately, we can talk through their needs and show a variety of products which can help maintain their independence and, whilst we now live in a world which has endless social media platforms for advertising, we still find that offering a product catalogue from our suppliers, helps our customers."
cowpersmobilitycentre.co.uk
“We find that offering a product catalogue from our suppliers, helps our customers”
DELIVERY
l Nationwide delivery & installation
l Removal & disposal of old products
l Manufacturers warranties honoured
l Owned & operated fleet of vehicles
Healthcare Logistics
SERVICING
l Annual equipment servicing
l LOLER testing & inspection
l Bed inspections & servicing
l Engineer call-outs for repairs
STORAGE
l 35,000 Square foot warehouse
l Short term storage solutions
Our smallest turning radius ever!
EZ Technology
Turning Radius: 940 mm(37
The GOGO Elite Traveller 2.0 is a compact mobility scooter known for it’s maneuverability, and easy assembly. The patented EZ technology allows a tight turning radius of only 37”. Other features include the innovative mesh seating offers additional leg room, multiple colour options, a front basket, and a armrest storage compartment, ensuring practical and stylish mobility.
pride-mobility.co.uk
TABILITY
STORM STORM STORM Introducing
The Ultimate Scooter
Weather Weather Weather Resistant Resistant Resistant Rain Cover Rain Cover Rain Cover
Maximum Speed: 8 Miles Per Hour
24 Mile Range
1650W Motor
USB Charger
Suspension (Front & Rear)
Packing a punch in mobility
Founded in 2014, Suffolk-based Scooterpac has become well known for its innovative mobility scooters and wheelchairs, but now the supplier is offering its customers something different in the form of a new rise & recliner chair. THIIS chats to Scott Lawrence, Sales Director at Scooterpac, to find out more…
CAN YOU TELL US ABOUT THE NEWLY LAUNCHED SERENITA?
“Our first indoor living product, Serenita, is a luxury rise & recliner chair. The independent quad-motor setup, ultra-soft fabric, powered headrest and adjustable lumbar support work in partnership to alleviate pain and maximise comfort.
“Launched in May, the benefits of the Serenita have not just been integrated into the product but our support package. Our partners can expect a fast and effortless purchasing experience
with a same-day dispatch service and a comprehensive five-year warranty.
“Supporting our partners to help their customer is our top priority. That’s why we have made it our quest to launch both a luxurious and comfortable chair which is offered at a competitive price point.”
HAVE YOU SHOWCASED THE SERENITA AT ANY TRADE EVENTS?
“Serenita was first revealed in March at Naidex. The response from our
partners was very positive. Customer feedback forms a key pillar in our new product development strategy. We used this opportunity to gather further input from our partners before launching to the industry.”
RISE & RECLINERS ARE A BIT OF A DEVIATION FOR SCOOTERPAC. WHY DID IT DECIDE TO MAKE PRODUCTS IN THIS CATEGORY?
“Agreed. It is a bit of a departure from Scooterpac’s historic product category.
Serenita is a luxury rise & recliner chair launched in May
That’s why we’ve selected three of our most popular products, ideal for a wide
Sanctuary Commode
This cleverly designed commode looks just like a lounge chair when not in use as the lower wooden frame and vanity cushion help to conceal the commode pan, making it near impossible to tell what this is used for at a glance. Hygiene hasn’t been sacrificed in the name of design either with its washable, fire-retardant upholstery and easyclean commode pan with a handle and lid. The solid wood lower frame and legs coupled with the metal upper frame ensure this commode is durable and stable. It’s the ideal option for truly discrete toileting support.
Max User Weight 160kg (25st).
NRS Product Code S60171
RRP £346.66 (£399.99 inc VAT)
Dovedale Folding Commode
This is a great option for customers who are low on space, or who like to travel. The catch locks provide extra security as they prevent the commode from folding up when in use.
It provides all the features of the Comfort Commode, but also has the benefit of weighing in at only 7kg.
Max User Weight 127kg (20st).
NRS Product Code S35000 RRP £70.83 (£84.99 inc VAT)
Dovedale Comfort Commode
This fully adjustable commode provides maximum comfort with a padded seat, back and arm rests, this padding means it can also used as a normal chair, if needed.
It comes with a five-litre pan and lid which is straightforward to take out for easy waste removal.
The vinyl upholstery also makes it easy to keep clean.
Max User Weight 127kg (20st).
NRS Product Code S02225
RRP £83.33 (£99.99 inc VAT)
If you would like to distribute/retail any of these products, please contact call NRS Healthcare Trade Sales on 0345 120 7778.
nrshealthcare.com
‘Enabling independence every day’
Two of the key pre-launch questions we ask of any of our potential new products are; how will it stand out in the marketplace, and will it truly offer our customers an edge against their competition? If answers to those questions are positive, and the new product meets our customer demand criteria the NPD project is greenlit.
“We are driven by our dealers’ growth areas and needs. A common theme we were hearing was their desire for a superior rise & recliner; feature rich, readily available – fast, and offered at an attractive price. “
THE ATOM WHEELCHAIR RANGE HAS BEEN UPDATED. CAN YOU SHARE WHAT’S NEW HERE?
“Supply chain improvements announced earlier this year resulted in trade price reductions. We are delighted to announce that we have now introduced quality-of-life improvements across the range.
“The Atom wheelchairs are both incredibly lightweight and safe. The Propel weighs just 9.1kg and the Transit is only 7.5kg. Within the design process we took consideration for use within WAV vehicles where a user is sitting in the wheelchair. Both models have been crash tested and benchmarked to the latest ISO7176-19 standards. Based on partner feedback, we have added push-to-lock attendant brake handles. The Transit now features larger wheels for increased stability.
“Strengthening our “atomically light” range is our versatile and flexible folding powerchair. The Atom Power has instantly been a winner with customers loving its compact and ultra-lightweight design – weighing only 12.1kg.”
SCOOTERPAC HAS ALSO UPGRADED THE INVADER (MK3) MOBILITY SCOOTER. CAN YOU TELL US MORE ABOUT THIS?
“Since its launch in 2021, the Invader has continued to turn heads up and down the country.
“It has become a popular option for users looking for an off-road vehicle.
"As part of our continuous improvement strategy, we have
upgraded many features. These include front and rear motors offering improved torque, a futuristic digital dashboard with sunshield, adjustable rear shock absorbers and new rear axle, brakes, tyres and wheels. The MK3 is now rolling off the production line.
“The Invader has carved its own fame in agricultural and farming communities. To support this growing trend, we decided to create two variations of the Invader; Standard and Xtreme.
"Both versions are available to purchase by our mobility partners. The Invader Xtreme has been modified and upgraded specifically for off-roading. Public highway use requires DVLA registration, a driving licence, road tax and third-party insurance.”
DOES SCOOTERPAC HAVE A PARTICULAR POLICY TO ENSURE THAT ITS PRODUCTS CONTAINING LITHIUM BATTERIES ARE SAFE?
“Scooterpac has its own policy for products containing lithium batteries. We are currently updating this policy following BHTA’s latest guidance. As soon as this has been finalised it will be published and shared with all our
“We are driven by our dealers’ growth areas and needs. A common theme we were hearing was their desire for a superior rise & recliner”
WHICH EVENTS IS SCOOTERPAC LOOKING FORWARD TO IN THE COMING MONTHS?
“Scooterpac will be attending REHACARE in September where we will be strengthening relationships with our partners. 2024 has all been about strengthening our product range and handling an incredible amount of growth.
“We are already excited to showcase the extended family of unique, stylish and “wow” products at our supercharged presence at next year’s Naidex – watch this space!
Newly updated, the Invader is a popular option for users looking for an off-road vehicle
NEED A CHAIR IN A HURRY?
Recliners’ Express Domestic, despatched in just 24 hours*.
Perfectly suited when urgency is top priority without sacrificing comfort.
SCAN ME
events. If you have an event your business is planning to showcase at, please reach out to our team to find out what we can do to support you.”
HOW CAN RETAILERS FIND OUT ABOUT BECOMING A PARTNER?
“We look forward to hearing from any existing or new mobility retailer across the UK. The best way to contact us to discuss partnerships opportunities and book product demonstrations would be to email sales@scooterpac.com or call 0330 124 1733.”
DOES SCOOTERPAC HAVE ANY RECRUITMENT NEWS?
“There have been some exciting developments within the team over the last few months. With the huge success of new products and massive demand we have strengthened the team.
"Rob Netherclift has joined us as Area Sales Manager to support our partners based in the north of the UK. Darren Steger-Lewis as Sales Support Administrator is providing support to
standards of customer service.
“We are currently recruiting for an Area Sales Manager to cover the southern area of the UK.” www.scooterpac.com
The Atom Power has a compact and lightweight design
Cross infection risk management in pressure care
The MDA’s Medical Device Alert relating to bed mattresses has recently been extended by NHS National Services Scotland to cover trolley mattresses and community beds.
Some years ago, the MDA (as it was, before it was merged with the MHRA) issued a Medical Device Alert MDA/2010/0021 covering “all types of bed mattresses” to cover the problem that: “If mattress covers are damaged, body or other fluids can pass through and contaminate the inner core. There is the potential for cross-infection if contaminated mattresses remain in use.”
This alert arose because the MDA had received numerous reports of damaged covers and associated interior mattress contamination of the core. Their investigations had revealed that there was a widespread lack of inspection regimes that incorporated frequent checks for external damage or internal contamination.
Mattress covers can become damaged at any time during use or storage, for example from: needle stick; strike-through; damage from sharp objects; abrasion during handling, transport or movement;
or inappropriate cleaning and decontamination procedures. A frequent source of damage to polyurethane (PU) covers is the use of bleach to disinfect covers, since the oxidising actions of the chlorine can quickly compromise the barrier properties of the cover, and where covers aren’t rinsed or dried appropriately this will lead to breakdown in the structure of the PU rendering the cover defective over time.
Once the mattress cover is compromised it no longer forms a barrier and therefore body and other fluids can cross in both directions leading to a risk of cross infection between patients and service users. Even worse: if mattresses with non-removable covers are in use it is impossible to check the level of contamination on the inside.
More recently, concerns have been raised that trolley mattresses were not included in the scope of the MHRA alert, and it was unclear whether community
beds were included. To this end, NHS National Services Scotland has issued a Safety Action Notice (SAN24022) in July this year to supplement MDA/2010/002, to ensure trolley mattresses are included and to clarify that foam mattresses for community beds are also within scope. This SAN also provides additional risk control measures.
ACTIONS
The actions specified in the original alert notice have been amplified in the Safety Action Notice as follows:
1. Review procedures to ensure routine pre-use checks for wear and damage are carried out on hospital bed and trolley mattress covers between patients.
2. A system of periodic thorough examinations should be established:
a. Thorough examinations of hospital bed and trolley mattresses should be carried out at a suitable frequency based on a risk assessment which takes account of local usage factors.
b. It is recommended that community bed mattresses should be thoroughly examined between service users as a minimum and periodically during medium to long term use.
Figure 1. Contaminated mattress Illustrations from MHRA poster
From a calm surface, to … … what lies beneath
3. Thorough examination should include both exterior and interior surfaces:
a. Examine the exterior surface for signs of wear and damage such as rippling, holes, cuts, tears and abrasions.
b. Examine the internal surface and the mattress core for staining or other signs of contamination by body or other fluids.
c. Decontaminate or dispose of mattress covers which show signs of wear and damage that may lead to permeability or which show signs of staining to indicate strikethrough contamination:
• Decontamination of mattress covers should be carried out in accordance with the mattress manufacturer’s instructions for use. In some cases the manufacturer may provide instructions for decontaminating the foam core, in which case the manufacturer’s instructions should be followed.
• Disposal arrangements should follow local agreed processes and national waste policy.
• It is recommended to maintain a stock of replacement mattress covers and foam cores sufficient to ensure that items which fail a pre-use check or thorough examination can be removed from use and replaced without delay.
4. Review bed and trolley mattress specifications to ensure they specify removable covers with light-coloured inner surfaces that highlight staining (exceptions may apply, e.g. some theatre trolley/ table systems). It is recommended that 2-part covers are specified to allow the top and bottom covers to be replaced independently.
5. Consider permanently marking new and replacement mattress cores and covers with the date of first use and a unique identification number for management and audit purposes.”
The original alert also specified: “Arrange for contaminated mattress cores to be either: cleaned and decontaminated in accordance with the manufacturer’s instructions; or safely disposed of.”
DECONTAMINATION
Cover materials can be decontaminated relatively easily by processing in an appropriate washing machine - but bear in mind that MDR regulations stipulate that medical devices are to be washed in machines which themselves are designated Class I medical devices. If moving onto disinfection, a wash process is needed first, to remove any gross material contamination that might otherwise be protecting the microbial contaminants from being accessed by the disinfecting agent. (Again, the MDR requires that disinfection of a medical device requires a Class IIa (or higher) classification of the disinfecting agent.)
before disinfecting. Again, mattresses which are designated to be medical devices need to be processed through Class I washers or Class IIa disinfection processes. Because it is nearly impossible to follow validated decontamination procedures for foam mattresses, these mattresses will largely require disposal.
DISPOSAL
A no-longer usable medical device cannot be randomly consigned to a general waste skip (Figure 3) or
disposed of in a domestic bin. The MHRA guidance on the disposal of medical devices4, states that the devices are to be decontaminated before disposal or transfer to a third party, and supplied with a certificate of
‘Let’s Get it
Clear’ by Dr Barend ter Haar
However, decontaminating the core material of a foam mattress is not so easy. Because of the size of the air pockets in foam it is not physically easy to wash out contaminants, and some viscoelastic (memory) foams should be protected from getting wetted at all. The same principles for decontamination of covers apply to the mattress cores, namely of washing
One in a series of regular resumés of aspects in the world of posture and mobility where there are common misconceptions, and myths to be addressed, to help promote better practice. Further items can be found at www.beshealthcare. net. If you are interested in receiving further information on the topic, please contact barend@beshealthcare.net. Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.
Figure 2. The Kluge & Fielitz CE Class IIa washer-disinfector for beds and mattresses3
Figure 3. Contaminated Medical Devices cannot be consigned to a skip
decontamination. All items that have been decontaminated must also be identifiable by a label which indicates when it was cleaned and by whom, as it is illegal to transport items by road5 or other routes where there might be a risk of a member of the public coming into contact with a contaminated item, either in transit or at its destination6.
FOAM ALTERNATIVE
Foam is a widely used material for pressure care management in medical cushions and mattresses due to its excellent pressure redistribution properties, but it does have disadvantages due to its weight, patient microclimate management, contamination challenges, and disposal problems.
A recently available alternative is the spun polyester thermoplastic polymer incorporated into NEST® cushions and mattresses (Figure 4)7. While providing equivalent or better pressure care characteristics of many foams, it’s wide open cell structure allows for better microclimate management around
disinfected in a medically CE-marked machine. The material dries almost immediately, and so the mattress can be put back into circulation very quickly and not be consigned to clinical waste. The NEST® polymer has been shown to have inherent antimicrobial properties as well! The lightweight nature means that it is easy for a single person to handle. Finally, at the end of life the core material is fully recyclable, and thus ticks the sustainability box.
REFERENCES
1. MDA/2010/002 All types of bed mattressescontamination through damaged mattresses or covers
2. SAN2402 NHS National Services Scotland Safety Action Notice: Covers for foam mattresses (hospital beds, hospital trolleys and community beds): risk of cross-infection due to wear and damage
3. Kluge & Fielitz: rb.gy/ppcec4
4. MHRA (2021) Managing Medical Devices: Guidance for health and social care organisations
5. UK SI2095 (1996) The Carriage of Dangerous Goods by Road Regulations
6. TEC Quality (2024) Infection Prevention and Control (In Press)
7. NEST®: rb.gy/xzajte
Understand what’s working (and what isn’t)
Remembering to say, “Can I ask you where you heard about us?” should be so easy, but it often gets forgotten…
Wasting money on your marketing isn’t great, but not knowing whether you have wasted money on your marketing is worse.
If you have spent money on, for example, 20 different promotional activities in the past six months but you don’t know which of them were costeffective and which weren’t, then you are spending money in the dark, and, ultimately, that can’t be good.
Once you’ve worked out where to advertise and produce an effective campaign, the next challenge is to stay on top of what is working for you and what isn’t.
If you are running a single advertisement online or in print, it will be a lot easier, but that’s unlikely in the longer term.
Drilling down on the results of your promotional campaigns is incredibly important to ensure that the money you spend is always working well for you.
The businesses that really understand where the enquiries and sales are coming from are those set
for strong growth. Armed with that information you are far less likely to make mistakes that cost you by spraying your limited budget around. When you know what works, you can simply do more of the same.
A daily, weekly or monthly report highlighting successes and pinpointing the less effective promotions early is a major tool in the marketing armoury; but it’s not always easy to achieve.
CAPTURE THE INFORMATION
To be sure that you have a handle on the effectiveness of promotions, you need systems in place to capture the information.
That means everyone who is in a position to take the calls, handle email enquiries or deal face-to-face with prospective customers needs to be aware of the importance of what they are being asked to do and given the tools to be able to do it properly.
That can be as simple as a paperbased form or a sophisticated online
The big questions are…
• How good are you are tracking where your enquiries are coming from?
• How can you get better at doing that?
• Does your team need to have more information on your promotional activities?
• Where did your last 10 new customers come from?
• What part of your marketing spend is producing the results?
• What are you doing that isn’t working right now?
tool such as Google Analytics to give you more data than you will probably ever need. You can find out most things online, including who is seeing your adverts, when they are seeing them and what actions they are taking.
You’ll be able to see the number of people who click on a link, and, if you are selling online, you’ll have a pretty good idea about the effectiveness by working out the cost of the advert divided by the number of customers you get from it.
For an advertisement you place in the print media, though, it’s different. You need to be able to identify the media that is working best for you, and so, if you are running a campaign with advertising in a few different publications at the same time, you need to make sure that each advert is unique.
For example, you could use a different phone number or email address on each advert. Or use a QR code. A code by the contact details can work too, as long as anyone who will be taking phone calls remembers to ask the question.
And that’s the simple but often overlooked action that can see the whole system fall apart. Remembering to say, “Can I ask you where you heard
The Alerta Laundry Cart range is specifically designed to simplify the life of the housekeeper in Care Home and Hospital environments. Crafted from robust steel construction, the carts glide easily over Care Home and Hospital floor surfaces on the easy-glide braked castors, further enhanced with plastic bumper protection.
The Single, Double, Triple and Quadruple Bag Cart design optimises, speeds up and streamlines the collection and segregation of soiled linen on an industrial scale, delivering labour efficiencies and improving hygiene standards.
DISTRIBUTOR OPPORTUNITIES
Large stock holding for next day delivery
Attractive distributor pricing structure
Direct carriage paid delivery available Industry leading distributor support
Contact the Alerta Medical team for attractive trade prices, technical information and marketing support.
NEW PRODUCT LAUNCH
about us?” should be so easy, but it often gets forgotten. Consequently, there’s a chance that you can miss just how effective an advert has been and, as a result, stop doing something that is producing really good results.
MONITORING EFFECTIVENESS
On many occasions the question about how someone heard about you is asked at the end of the conversation, and that’s one of the reasons it can be missed. One option would be to ask the question at the start of the conversation. That way, there’s far more chance of producing useful data.
Having an enquiry form on a CRM (Customer Relationship Management) system or just on paper is the first step in monitoring promotions’ effectiveness.
Of course, you could have the best system in the world but if it doesn’t get used, then it’s useless. Any small business’s biggest battle is achieving an effective enquiry tracking system. In the businesses I’ve been involved in, getting enough accurate information to
make sensible decisions about how to spend money in the future has proved to be a challenge.
If it’s just you in the business, then there is no excuse. But if you have team members performing that role, you need to make sure that they understand how important it is to get as much information from the enquirer as possible.
To do that you need to make it real. Firstly, you need to ensure they know where you are promoting. You need to let them know if you have just placed an advert in a new magazine. They should have the promotional schedule available. Make sure that they know
how much is being spent to generate the enquiries. That certainly makes it real! The more your team knows and understands the strategy the more interest they will have in it and the better the results when tracking the successes and identifying the failures.
If it really is such a struggle to keep on top of recording where your enquiries are coming from then there is another option: to make sure that you know the source of every single sale you make.
Understanding where actual sales come from is more important than knowing where every enquiry comes from if that is too difficult.
Extracted from ‘58? ridiculously simple marketing gems I wish I’d known years ago’ by David Russell, Marketing Specialist and Founder of THIIS Magazine. Available to buy at Amazon (https://bit.ly/44gb55Z) in Kindle edition for £5.54 or in paperback for £9.99.
INTRODUCING
THE MOST ADVANCED STAIRCASE SURVEY SOLUTION
Developed by Platinum Stairlifts, uScan is an App that uses augmented reality (AR) technology to recognise dimensions and measurements of staircases. uScan does not require marker placement or any other tool to function. It is the simplest, fastest, and most efficient way to survey a staircase. uScan is fully integrated with the Platinum Portal, and made exclusively for our Platinum Partners.
uScan is faster than any other surveying method.
Other survey methods, manual or photo based, take between 20 & 60 minutes. A uScan survey takes less than 5 minutes, with no need for markers or anything else.
Total control with Live Order Tracking via Platinum Portal.
uScan is fully integrated to the Platinum Portal and linked to your Partner account, giving you Live Order Tracking and making the whole process quicker and smarter.
With uScan, your company achieves maximum productivity with less time on site, leaving time for more visits to new potential customers.
Ashby Lift Toilet from Gordon Ellis
The discreet Ashby Lift is designed to raise an existing toilet seat by 10cm. Available in two versions for traditional oval or modern square toilets, it’s easy to install with a stainless steel fitting plate and no side brackets needed.
The Ashby Lift offers a stylish and practical solution than standard raised seats. Effortless to clean, it combines dignity with functionality, making it the ideal choice for a more comfortable and aesthetically pleasing bathroom than with other traditional aids.
www.manageathome.co.uk
The Alerta Aqua Tilt-In-Space Hi-Lo Shower Commode Chair is designed specifically for assisted hygiene routines, showering and toileting.
The transfer-friendly design offers safe solutions for residents with differing mobility levels, covering needs ranging from a bedside commode to a mobile, multifunction shower and commode chair.
Key features include four braked castors, an adjustable seat height and a multiangle directional and height-adjustable head support. It also comes with adjustable and detachable footrests, rear anti-tip bars and a width- and angle-adjustable pivoting upper body side supports.
www.alertamedical.com
NEST® Technology
a sustainable alternative to foam
• Enhanced user experience and comfort: open core structure helps reduce temperature and humidity build up
• Facilitates movement: advanced rebound structure assists movement for turning, transfers, and active users
• Ease of cleaning: NEST® technology has antimicrobial properties; cushions are washable in household washing machines
NEST
Washable
Recyclable
Inhibits bacteria
Enables airflow
Light weight
Foam
Loolift from Loolift
The Loolift is a versatile and cost-effective powered toilet lift that is height adjustable to suit different user needs and a WC’s height. It has a 170kg maximum user weight and a rechargeable battery operation.
The compact design integrates effortlessly with the smallest bathroom designs and layouts. Easy push button controls and smooth action makes it easy for those needing assistance with toileting and helps reduce the risk of falls.
www.loolift.co.uk
Adjustable Toilet Frame from Drive DeVilbiss Healthcare
The Adjustable Toilet Frame offers a versatile solution for safe and comfortable toileting. Its sturdy steel construction, adjustable height and width, and nonslip feet provide exceptional stability for users. The moulded plastic armrests offer a secure and comfortable grip, making it easy to use for individuals of all abilities.
Aeromesh Calf Panels and Straps from BES Healthcare
Enhance cushioning and pressure distribution with Bodypoint Calf Panels and Straps. These supports provide increased support for the back of the calves, offering superior comfort and durability.
Made with high-quality materials, including non-wrinkling Laminar Pads and breathable Aeromesh, they ensure skin integrity. Easily mountable with hook-and-loop fastenings, they can remain attached even when the wheelchair is collapsed. The user can choose between Calf Panels for optimal pressure redistribution or slim and discreet Calf Straps.
Calf Straps are padded with a laminar pad, a patented material from Bodypoint that contours to fit the body.
The lining of the stap is made from soft, wrinkle-free fabric edged with a soft edge binding to minimise irritation against the skin. A reinforced hook-andloop secures the strap and can be adjusted for a precise fit.
www.beshealthcare.net
Burnet Remould Bath Seat with Full Body Support from Care & Independence
Postural discomfort during bathing can be greatly reduced with the use of the vacuum-moulded Bath Seat with Full Body Support from Care & Independence’s Burnett Remould range.
Comprising a water-tight soft vinyl pouch filled with hundreds of small beads, the equipment can be moulded to exact body contours for individual users and fixed in shape by the removal of air through a pump. This simple yet highly effective technology allows the pouch to be quickly and easily remoulded as needs dictate. Available in adult and junior sizing, each has suction cups to fix to bath surfaces for added security. The seat part can be ramped up to create a pommel and prevent slipping too. Winged sides also help with secure positioning and help protect against hard surfaces.
www.careand independence.com
drivedevilbiss.co.uk
Dovedale Comfort Commode from
NRS Healthcare
This commode is fully height adjustable, able to go from 778mm to 878mm, and the seat height can also be adjusted. This, combined with the padded seat, backrest, and armrests ensure the user is sitting as comfortably as possible. It comes with a five-litre commode pan and lid that’s straightforward to take out, making it easy to remove
waste and clean the pan once the commode has been used.
The commode has a vinyl upholstery that’s easy to keep clean and comes with a lift-off vanity cover to hide the commode pan when not in use. This also allows it to be used as a normal chair, if necessary. Retailers interested in distributing this product should call 0345 120 7778.
Bellavita NOVA Bathlift from Drive DeVilbiss Healthcare
The Bellavita NOVA Bathlift by Drive DeVilbiss is a premium product designed to enhance bathing independence. Its innovative features, including a removable backrest, dual column design, and power reclining backrest, provide exceptional safety and comfort. The bathlift is easy to install and use, with a lightweight design and intuitive controls. Its ergonomic design and adjustable height make it suitable for users of all sizes and abilities.
drivedevilbiss.co.uk
www.nrshealthcare.com
Bodypoint Rapid-dry Belts from BES Healthcare
Ensure bath safety with Bodypoint Rapid-dry Belts, designed to attach to shower or bath chairs.
The Aeromesh fabric allows water and air to pass through, providing complete bathing and quick drying. This flexible, padded belt can be used across the chest or abdomen to prevent falls or across the knees/legs to prevent slipping. Available in two-piece or one-piece options for versatility, the Rapid-dry Belts attach directly to the frame of any bath or shower chair using the clamps included, so the user can be sure the belts will hold you securely in place throughout washing. www.beshealthcare.net
Aquatec Ocean Ergo from Invacare
This well established shower chair commode offers comfort and adaptability. Designed with a unique ergonomic seat, it promotes an upright posture, enhancing independence. Safety is a top priority, with enhanced front stability providing reassurance. Compact and easy to handle, the optimised wheelbase allows effortless manoeuvrability in tight spaces.
The five-degree seat tilt naturally lifts the knees for comfortable toileting, while durable materials ensure long-lasting performance. As the Ocean Ergo shower chair range is modular it can adapt with many progressive illnesses such as MND and MS. Its accessories include a variety of pressure reducing seats along with various lateral supports to assist smaller to larger clients.
www.invacare.co.uk
Available on:
WHAT IS ANTERIOR TILT?
Scan the QR code for more information quantumrehab.co.uk
Introducing TRU-Balance 4 with anterior tilt, the pinnacle of power positioning systems designed for ultimate comfort and mobility.
Tailored Precision: Eight customisable positions with memory presets.
Enhanced Comfort: 10, 20, or 30 degrees of anterior tilt for optimal forward-leaning support.
Seamless Integration: Compatible with leading power chair models, including Edge® 3 Stretto, Edge® 3, and 4Front® 2.
Unrivalled Functionality: Power adjustable seat height, anterior tilt, posterior tilt, recline, and dual actuator power articulating foot platform.
Elevate your mobility experience with TRU-Balance 4, setting a new standard in precision and convenience.
Glove Convenience Max from Care & Independence
The Glove Convenience Max is for those not traditionally considered suitable for an access-style sling.
Aiding those with poor upper body tone, the supportive high back is constructed with clever corset-style inner workings that self-adjust during hoisting, providing a secure hug-like grip so that the sling not the user is taking the strain. Triple clunk-click buckles to the chestband add to the security and support on offer.
User comfort is achieved with deep padding to key areas plus patented seam-free leg sections helping prevent tissue viability risks. Available in six sizes, the Glove Convenience Max has a safe working load of 230kg.
www.careandindependence.com
Alerta Adjustable Height Commode & Transfer Chair from Alerta Medical
The Adjustable Height Commode & Transfer Chair comes with drop-down armrests, swing-away detachable footrests, arm pads, four braked castors and wipeable PVC seat and back. Seat is 53cm deep x 46cm wide.
Key features include drop-down padded armrests, swing-away detachable footrests and a push handle for optimal positioning, There are also four solid steel 5" swivel braked castors, fold-up footrests and a wipeable PVC seat and back.
www.alertamedical.com
Alto mobile shower commode from Etac
Etac Alto is a compact, powered, mobile shower commode with adjustable height and tilt, exceptional manoeuvrability and 360-degree access, designed to assist caregivers and improve quality of life for users.
Alto is designed to reduce caregivers' physical strain and help reduce work-related injuries. Alto is suited to home care, care homes and hospitals, enhancing convenience and comfort for caregivers and users.
www.etac.co.uk
Alerta Aqua Shower Commode Chair from Alerta Medical
The Aqua Shower chair combines four chairs in one, performing as a shower chair, a commode chair, toileting chair and a transfer chair.
While it can be used for showering, transferring and as a mobile commode, the pot can be removed and the chair can also be wheeled to the toilet, making this a very easy-to-use toileting chair. Key features include a five-position footrest, four individually braked wheels and self-propelled removable arms.
www.alertamedical.com
Round Shower Stool from Drive DeVilbiss Healthcare
The Round Shower Stool offers a reliable and convenient seating option for bathing. Its adjustable height, lightweight design, and non-slip feet ensure safety and comfort. The stool is easy to clean and store, making it a practical choice for various bathroom settings.
Dovedale Folding Commode from NRS Healthcare
This lightweight, sturdy commode can be folded up when not in use, making it a great option for customers who are low on space or who like to travel. It also includes catch locks for added security, to remove any chance of the commode folding up when in use.
The padded seat, backrest and armrest help to make sure users customers can sit comfortably while using it and the vinyl upholstery makes it easy to clean once they’re done. The potty can be removed for easy waste removal and when the commode is folded up. Weighing in at only 7kg, it can accommodate those weighing up to 130kg.
Retailers interested in distributing this product should call 0345 120 7778.
www.nrshealthcare.com
A blend of innovative design and functional excellence, the Flow X is our most versatile stairlift, perfect for both straight and curved staircases.
Flow x
Hygiene seat from Invacare
The Vicair Hygiene cushion was developed in collaboration with Invacare. This innovative cushion offers dynamic support for users with extremely vulnerable tissue or a history of pressure ulcers.
Featuring Vicair’s patented air-filled SmartCells, it provides optimal pressure redistribution, support, and stability. Designed for use with the Ocean shower chair and compatible with various commode and shower chairs, the Vicair Hygiene cushion is the ideal solution for enhancing comfort and protection in shower and commode seating.
www.invacare.co.uk
HiLo Tilt Recline Hygiene System from Care & Independence
The Skye Chair and Skye Cradle form the HiLo Tilt Recline Hygiene System family in the bathing range.
The Skye models are designed for multi-functional use, providing seamless solutions for bathing, toileting, changing, and transfer in an all-in-one versatile piece of equipment. Soft 3D-Spacer fabric ensures optimal body support with adjustable tension for personalised comfort.
A smooth, powerful motor enables effortless transitions, allowing caregivers to work comfortably at their preferred height, while users can relax at their desired angle. With a safe working load of 180kg, a robust 15-year warranty, and a range of optional accessories, the Skye is the go-to solution for easy and efficient assisted bathing.
www.careandindependence.com
Bath Bagel from AAT GB
Bath Bagel restores pleasure and optimises the health benefits of aqua therapy. It is a non-restrictive solution for complete body immersion.
It is a contoured, infinitely adjustable neck cushion that enables the bather to relax in the water, whether bath or pool. Its unique shape provides buoyancy to the chest rather than neck and head, allowing safe, free floating with no risk of the head turning into the water, irrespective of the bather’s shape and size. Bath Bagel’s vacuum technology fixes and maintains the cushion’s shape exactly.
As a result, carers have full access to the bather’s body for personal hygiene. The bather can completely relax and enjoy the aqua therapy suspension. Fixed in place with hook and loop fastenings, a perfect, secure, non-chafing fit is always achieved.
www.aatgb.com
INNOVATION & MANUFACTURING SINCE ‘64 - KYMCO THANKS VALUED MOBILITY DEALERS FOR THEIR PART IN GROWING OUR MOBILITY DIVISION OVER THE LAST 20 YEARS.
JonVac Bath Support from BES Healthcare
Bathing without support can be challenging and dangerous for those who have low muscle tone, limited mobility, and poor balance. At the same time, it can be difficult for parents or carers to bathe someone single-handedly.
The JonVac Bath Support is essentially an air bladder filled with micro polystyrene beads. It can be formed around the user’s body and then a vacuum is applied, via a simple hand pump, to fix the form of the support. The underside has a number of very strong suction cups, which mean that it will always stay put in the bathtub. It also helps parents or carers with safe manual handling and transfers in and out of the bath.
www.beshealthcare.net
At Britton Price, we’re seeking skilled Medical Device Service Engineers to join our expanding team.
As a growing company, we value ambition and offer exciting opportunities for professional growth.
Location:
Field-based - applications welcome from all areas
Earnings: From £28k-34k, depending on location and experience
Contract:
Full Time Permanent
Hours: 08:30 - 17:00
Benefits:
Aqua Liberty from AAT GB
This bathing support system claims to fit any user and any bath. It safely holds the bather in the water, without pressure points nor carer intervention.
Aqua Liberty comprises a pioneering non-slip base to which is attached the Comfortable Plus remouldable wipe-clean vacuum posture cushion. The cushion supports the whole torso from head to hips and can be precisely, quickly and easily adjusted to fix the shaping required, even addressing asymmetry. Its base is easily removed and stowed compactly away to allow other members of the household to bathe while the cushion element can be deployed for other ADLs around the home and beyond and reshaped at home, at no cost, as needed.
www.aatgb.com
Sanctuary Commode from NRS Healthcare
For customers looking for discrete toileting support this cleverly designed commode looks just like a lounge chair when not in use as the lower wooden frame and vanity cushion help to conceal the commode pan, making it near impossible to tell what this is used for at a glance.
The commode features a washable, fire-retardant upholstery and an easy-clean commode pan with a handle and lid. The solid wood lower frame and legs coupled with the metal upper frame ensure this commode is durable and stable, with a maximum user weight of 160kg.
Retailers interested in distributing this product should call 0345 120 7778.
www.nrshealthcare.com
Vita X
Designed with nature in mind. Be comfortable on or off the beaten path with the stylish and versatile Vita X. Chunky tyres on large alloy wheels ensure enhanced capability for rugged terrain.
A powerful motor and tough suspension provide effortless performance and comfort. A visually striking model with an impressive battery range and no compromise on style.