NEWS, DEALS & PEOPLE
News, deals & people
A round-up of the key trade stories for business leaders to digest
Handicare’s new multilingual ‘recruit’
in brief...
Stairlift manufacturer Handicare has launched a new online service to ensure engineers in the field can access technical support as quickly as possible whenever they need it. TechTool is a new online troubleshooter exclusively available for engineers working for Handicare’s global partner network. The handy portal provides answers to questions they may have about Handicare’s straight and curved stairlifts when attending routine servicing appointments or breakdowns at their customers’ homes. Handicare VP Commercial Clare Brophy said: “We’re focused on delivering memorable experiences, particularly when it comes to customer service and the support we provide for our valued partners. “Our initiatives to take our technical support to the next level as part of our improved Partner Programme include this innovative new multilingual ‘recruit’. “TechTool will also provide additional help for our experienced Technical Support and sales teams working closely with partners around the world.” Accredited and trained engineers working with Handicare stairlifts now have free access 24/7 to the portal, which guides them quickly and easily through the troubleshooter steps from the technical manuals.
HOIST FIRM UP FOR SALE Ardoo Caresafe, creator and supplier of the Ardoo 140 Hoist and Stand Aid Combo, is on the market after its owner announced that he plans to retire. Senan Boland, Managing Director of Ardoo Caresafe, said that the existing manufacturing supply chain can easily be transferred to the new owners, which would ensure continuity of supply. He added: “There is also vast potential to further develop sales of the product range both in the UK and overseas.”
4 / www.thiis.co.uk
“Working alongside our excellent Tech Support team, TechTool will make it easy for engineers to find quick fixes without having to contact one of the engineers on the team directly,” added Clare. Currently, TechTool is available in English, Italian, French and German and includes solutions for the 1000, 2000 and Freecurve stairlifts, with additional solutions are planned for later this year. Engineers can register for a TechTool account by visiting: www.handicaretechtool.com now.
MILLBROOK TRIALS ELECTRIC VANS Millbrook Healthcare is piloting a 100 per cent electric van in a bid to reduce its carbon footprint. The firm, which specialises in the provision of community equipment, wheelchair, and assistive technology services to the NHS and local authorities, will begin the pilot of the the van, a Peugeot e-Expert, in Welwyn Garden City Wheelchair Service. It will also go to Somerset Community Equipment Service, Surrey Community Equipment Service and Barnet Community Equipment Service to determine the viability at different service centres.
