THIIS October 2023

Welcome!

This issue, THIIS meets Sam Cameron and Metin Enver who opened their new showroom We Do Mobility (p20) after noticing that communities in Beaconsfield and its surroundings did not have a local mobility specialist to serve them…

Matt Major, Vice President & General Manager of MK Battery International, discusses his firm’s 40 years in business, his views on modern battery technology, and its new distribution facility, which opened in Germany this year (p34).

Karma Mobility has had a busy 2023 with the launch of several new powered wheelchairs. On page 13, Mark Duffield, General Manager at Karma Mobility, discusses the customer response he has had to these new products and also explains why the firm is looking to expand its partner network.

Following years of research and development, Bath-based charity Designability is looking forward to launching its accessible pushchair for wheelchair users this month. Turn to page 28 to find out more about how the charity set about creating a prototype for its innovative design.

Plus, find out which daily living aids are grabbing mobility companies’ attention in the Retailers’ Choice (p10) and Buyers’ Guide (p44) features. Enjoy the issue.

News, deals & people

A round-up of the key trade stories for business leaders to digest

All-terrain Adapto launches

Following their success gaining investment on BBC’s Dragon’s Den earlier this year, the team behind Adapt Ability’s Omeo are launching a second mobility device the Adapto.

The innovative tech includes a height-adjustable seat, an intuitive braking system and the ability to cover up to 35 miles on a single charge, plus it offers zero degree turn capability in tight spaces.

Festive canes

Walking stick specialist Classic Canes has launched a new collection of patterned, heightadjustable canes that will make for perfect gifts this Christmas.

There are seven exclusive new designs to suit a range of cane users. These include Lavender, Oak Leaves and Snakeshead Fritillaries, which are designed to co-ordinate with different outfits and have a classic, British appeal. By contrast, Modernist Cosmos, Magic Circles, Surrealist Symbols and Folk Flowers are exuberant, colourful patterns that make terrific style statements.

Managing Director and Designer Charlotte Gillan commented: “The walking stick market has changed greatly in recent years with a new generation of walking stick users demanding glamorous and eye-catching canes. The vibe is: if you have to use a cane, why not have fun doing so? Our canes are also very popular as presents because they are both useful and attractive.”

Gravel, grass, forest, beach or slopes, the Adapto’s self-levelling tech and pneumatic tyres ensure comfort whatever the terrain, while its ‘air ride’ cushion means that users can stay out for longer without feeling jaded or tired.

Additionally, the Adapto can be personalised with various backrests and pressure-relieving cushions.

Rehasense launches new power add-on

Visitors to Rehacare in Dusseldorf recently were treated to the unveiling of the Eco Assist from Rehasense, which offers a costeffective solution for wheelchair users looking for an entry level power add-on.

Weighing 15.5kg with the battery and 9.4kg without, the Eco Assist is easy to transport, manually clamping onto the frame of the wheelchair and disconnecting with ease in one simple movement.

The Eco Assist has a maximum speed of 9mph and can be charged to full in five hours. The twist throttle control, central LED display on/off button and three speed modes are all housed within the handlebars while standard features include cruise control, anti-slip traction control, LED headlight and horn.

Assisted Living opens new Yorkshire showroom

Mobility bathroom specialist Assisted Living has opened a new showroom in Bingley, West Yorkshire.

The purpose-built showroom offers a relaxed and comfortable space for customers to browse its range of walk-in showers, walk-in baths, wet rooms and wet room safety flooring suitable for all levels of mobility.

The showroom showcases a range of mobility bathroom configurations and bathroom safety accessories to help customers visualise their transformation without compromising on style or budget.

Customers are offered a free no-obligation design and quotation service with supporting 3D visuals, and installation completed in four weeks.

ÖSSUR RECEIVES R&D GRANT

Prosthetic technology specialist Össur, based in Scotland, has gained support from Scottish Enterprise to develop new products to add to its range of upper limb solutions.

The company has received a research and development grant of £400,000 towards a total project of £2 million that will support partial hand technologies and enable the development of a new upper limb device.

Hugh Gill, Össur Vice President of R&D upper limb prosthetics, commented: “This grant allows additional engineers to join Össur to continue developing unique products supporting individuals to live ‘Life Without Limitations’ as is our motto.

“We are delighted with the support we have had from Scottish Enterprise on our journey to improve people’s mobility.”

ETAC JOINS FORCES WITH KOLOGON

Etac, a developer of assistive devices and patient handling equipment, and Kalogon, a smart seating solutions specialist, have joined forces to bolster the quality and availability of smart seating cushions for wheelchair users worldwide.

The partnership aims to enhance Etac’s Star cushion line powered by Kalogon’s Air Management System to give wheelchair users a more customised and innovative pressure care solution.

Etac’s range of Star vertical air cell cushions helps clinicians to support individual needs for pressure redistribution. With solutions for stability and positioning in the StabilAir and StarLock cushions, the Star brand offers trusted pressure care solutions for users.

SMIRTHWAITE PAEDIATRIC CHAIR

Specialist equipment manufacturer

Smirthwaite has launched the new Asiento chair to complement its paediatric seating range. According to the supplier, the Asiento has been designed to help the user achieve their full potential while increasing their self-esteem and wellbeing.

Designed specifically for children, teenagers and young adults with moderate to complex needs, the Asiento chair range aims to improve postural support and symmetry. Its benefits include enhanced eye contact and communication, improved interaction, breathing and eating, and greater participation in play and activities.

Highly adjustable, the chair includes an optional dynamic back, which is pressure adjustable to provide the desired dynamic movement and ideal for users who require sensory and physical feedback whilst sitting.

ABLEWORLD’S NEW LEEDS FRANCHISE

Mobility and stairlifts retailer

Ableworld has announced the upcoming opening of a new franchise in Leeds after having recorded a strong financial year, marked by substantial growth.

The company has seen substantial progress over the past year with Ableworld stating that it recorded a 12.5 per cent increase in sales for the last financial year.

Three stores, located in Burton, Reading, and Wrexham, have successfully relocated to larger premises, improving accessibility and convenience for customers.

The retailer has also announced its partnership with Andy Gorrie, a new franchisee who will be spearheading the launch of the new store in Leeds this Autumn.

ACQUISITIONS

Permobil acquires

PDG Mobility

Mobility manufacturer Permobil has acquired Canada-based PDG Mobility, a manufacturer of manual tilt-in-space wheelchairs and a reputation for products with high durability, unique functionality, and customer support. The acquisition strengthens Permobil’s portfolio within the manual wheelchair segment, adding expertise and a leading range of tilt-in-space products to its portfolio of complex rehabilitation solutions. With this transaction, Permobil states that there is no immediate change or impact to PDG’s customers.

Deltron Lifts acquires Dolphin Lifts Midlands

Birmingham-based Deltron Lifts has acquired Dolphin Lifts Midlands after the stairlift retailer went into administration. Deltron Lifts installs, maintains and services all types of stairlifts and access lifts, as well as goods lifts, passenger lifts and escalators. Dolphin Lifts Midlands fell into administration in August 2023 with Benjamin Neil Jones and Rajnesh Mittal of FRP Advisory appointed as Joint Administrators. For over 30 years Tipton-based Dolphin Lifts Midlands covered a large swathe of the West Midlands, specialising in the supply, installation, repair and maintenance of a wide range of access solutions.

APPOINTMENTS

Chunc appoints new commercial manager

British wheelchair manufacturer Chunc has announced the appointment of Lara Bryant as Commercial Manager to support business growth across all streams, sectors and geographies. Lara joins Chunc from a distinguished 27-year career spearheading the rise of the Helping Hand Company, a British manufacturer specialising in independent living, pressure management and 24-hour postural care. In her new role as Commercial Manager at Chunc, Lara will play an integral part in delivering on the next phase of Chunc’s growth strategy, shaping its vision, commercial strategy and key initiatives.

Primacare appoints Northern Area Sales Manager

Bespoke seating manufacturer Primacare has recently appointed Neil Waugh as its Northern Area Sales Manager. With a background in sleep and sleep systems alongside seating, Neil has a well rounded knowledge and experience in the mobility market. Neil worked for Seating Matters for six years, where he looked after retailers in the Midlands area, specialising in care seating and pressure management. His new role will focus on spearheading retailers’ growth in the north and developing more business opportunities.

Events

GS1 GLOBAL HEALTHCARE CONFERENCE

WHEN?

3-5 October 2023

WHERE? Sao Paulo, Brazil & online www.gs1uk.org

CARE SECTOR SUPPLIER AWARDS

WHEN?

17 November 2023

WHERE? Royal Garden Hotel, Kensington, London cssawards.co.uk

Our guide to some of the key upcoming events in the UK and abroad for the mobility and access sector.

CARE SHOW BIRMINGHAM

WHEN?

11-12 October 2023

WHERE? Birmingham, West Midlands www.careshow.co.uk

THE OT SHOW

WHEN?

22-23 November 2023

WHERE? NEC, Birmingham

www.theotshow.com

NAIDEX

WHEN?

20-21 March 2024

WHERE?

NEC, Birmingham

www.naidex.co.uk

KIDZ TO ADULTZ MIDDLE

WHEN?

14 March 2024

WHERE? Exhibition Hall, CBS Arena

www.kidzexhibitions. co.uk/kidz-middle

THE HEALTH & SAFETY EVENT

WHEN? 30 April – 2 May 2024

WHERE? NEC, Birmingham

www.healthandsafety event.com

DISABILITY EXPO

WHEN?

5-6 July 2024

WHERE?

ExCeL London

www.thedisabilityexpo.com

KIDZ TO ADULTZ NORTH

WHEN?

1 November 2023

WHERE? Manchester Central www.kidzexhibitions. co.uk/kidz-north

MEDTRADE

WHEN? 26-28 March 2024

WHERE? Dallas, Texas www.medtrade.com

MEDICA

WHEN?

13-16 November 2023

WHERE? Dusseldorf, Germany

www.medica-tradefair.com

CARE SHOW LONDON

WHEN?

24-25 April 2024

WHERE? ExCeL, London

www.careshowlondon. co.uk

MEDTECH FORUM

WHEN?

22-24 May 2024

WHERE?

Vienna, Australia

www.themedtechforum.eu

DISABILITY AWARENESS DAY

WHEN?

14 July 2024

WHERE?

Warrington, Cheshire

www.disability awarenessday.org.uk

PMG CONFERENCE

WHEN?

15 July – 17 July 2024

WHERE?

Telford International Centre, Telford www.pmguk.co.uk

If there’s an event you would like to see included here or you would like to advertise your event please email info@thiis.co.uk

THE RETAILERS’ CHOICE Daily living aids

Wondering which daily living aids are grabbing mobility companies’ attention?

This month we asked retailers in the industry to highlight one product that is standing out for them…

Uccello Kettle from Uccello Designs

“Quite often daily living aids can look slightly dated and don’t fit in with the modern home. One particular product we stock at Thistle Help that does look stylish and modern is the Uccello Kettle.

“The revolutionary shape of the Uccello Kettle was thoughtfully designed to enable hot water to be poured from your kettle to your cup making it effortless and safe to use.

“The lightweight design, along with the rotating cradle of the Uccello Kettle, means you only have to “tilt-to-pour”, eliminating any lifting or trying to

balance and aim when pouring hot water!

“The kettle has an auto shut-off with overheating protection, a water level indicator and a large non-slip base giving you peace of mind when using it. It holds 1.5 litres and has a power-on light. The kettle is detachable from the base for optional handheld pouring and refilling through the large hinged lid. It has a removable, stainless steel antiscale filter too for ease of cleaning.

“The Uccello comes in different colours to suit your colour scheme –black & white, all black, red & white

and all white. It also comes with a twoyear warranty.

“It is an award-winning product and we love selling this product in our showrooms.”

Laura Hays Director of Thistle Help www.thistlehelp.co.uk

Buckingham Compact Easywipe from Buckingham Healthcare

“The compact personal hygiene aid reaches and cleans where you can’t. It ensures personal hygiene for those who find reaching difficult.

“It has been designed to assist people with limited mobility to help with their personal cleaning after being to the toilet.

“The Buckingham Compact Easywipe is ideal for travelling. This small personal toilet aid folds down to just 16cm, allowing it to fit in your pocket or bag and it folds out to 38cm (15”). It comes with a carry pouch so it can be discreet.

“You can use both toilet tissue and wet wipes. The research-led ergonomic shape helps those with limited manual dexterity with rounded smooth design easy to keep clean.

“With a simple uncomplicated mechanism that grips the tissue firmly and the push button end that releases it clearly without the need to touch the paper.

“It is a well designed and thought about aid which can help bring people some independence. It’s no surprise that this product was designed by a senior occupational therapist.”

Karen Sheppard Managing Director of People First Mobility

StairSteady from StairSteady

“My choice of product this month is the StairSteady. It can be thought of as a walking frame for the stairs and can be a transitional device before the user commits to a stairlift. That being said, it can often remove the need for a stairlift altogether as it promotes good exercise whilst going about your daily activities and allows the user to climb and descend the stairs safely.

“The device is fitted in a similar way to a standard straight handrail, but it has a sliding arm that creates a hand hold and a barrier across the stairs in a natural position to give assistance.

“As a non-powered device it obviously has no running costs or maintenance liabilities.

Space I Pixel Indoor Rollator from Rehasense

“We love how easy the ultra lightweight Space I Pixel Indoor Rollator is to manoeuvre and fold down.

“The removable textile basket on it means that the user has a place for small items such as medicines and remote controls as well as a place for larger items on the dishwasher-safe tray, which is also detachable.

“It can be used as a small table when the user is sat down and the large

brake lever also makes it really user friendly.”

“It is one of those items that can prevent a major accident on the stairs and all of the trauma associated with a fall.

“The installation is quick and it is not obtrusive so leaves all of the usual stair width for others to use.”

James Thorpe Director of The Ability Shop www.theabilityshop.co.uk

Alastair Gibbs Managing Director of TPG DisableAids

Automatic Can Opener from Drive DeVilbiss Healthcare

“For individuals with limited hand mobility, opening cans has often been a challenging task, but not anymore! The Automatic Can Opener is designed to make can opening a breeze for everyone.

“At the touch of a button, the Automatic Can Opener springs into action, automatically moving around the can to effortlessly remove the lid. This ingenious device is perfect for users with limited hand mobility, as it eliminates the need for manual turning and twisting.

“The device is engineered to safely remove the lid without any contact with sharp edges, making it ideal for users of all ages. With its one-handed operation, it’s incredibly user-friendly, ensuring that opening cans is no longer a struggle. It comes with a magnetic base, allowing for mess-free lid removal.

Designed with style in mind, the Automatic Can Opener features a sleek and vibrant bright red design, adding a touch of sophistication to any kitchen. It’s not only functional but also a stylish addition to your kitchen counter.”

DualHanded Mug from Single Handed

Rhian Pita Marketing Manager at Ableworld www.ableworld.co.uk

“Here at Ability Superstore we like products that are a bit different and which you don’t often see anywhere else so the beautiful Dual Handled Mug certainly fits the bill! It is made by Single Handed, a business owned by Southampton entrepreneur Robert Simpson, who appeared on BBC’s Dragons’ Den in 2021. The ceramic Denby-style mug wouldn’t look out of place in a bistro or coffee shop.

“With one large handle on each side, the mug is easy to pass, hold and drink securely, with less risk of spills, burns or drops.

“The kiln finish of every mug means that each one has a unique look, and of course the mug provides a safer way to handle hot drinks and support those with limited hand mobility due to conditions such as Alzheimer’s, dementia and Parkinson’s. It’s also freezer, oven and microwave safe.”

Julia

Director of The Ability Superstore www.abilitysuperstore.com

Phipps

Features

1. Height adjustment

2. Foldable

3. Seat can be removed

4. Tilt

5. Height adjustment foot support

Height adjustable highchair

The aluminium highchair is height and tilt adjustable and can be folded down for transport and storage.

It has a standard table with a removable tray for easy washing after feeding. A padded cushion surrounds the seat to protect the child.

1. 2. 3.

4.

5.

Trade talk

CAN YOU TELL US A BIT MORE ABOUT THE LATEST PRODUCTS TO COME OUT FROM KARMA MOBILITY?

“We have launched several new powerchairs lately. These include the Morgan M and the Leon F and R. They are all available with Karma’s Versus prescription seating.

“Both the Morgan M and Leon R come with our sling seat and are available on the Motability Scheme.

“The Morgan M offers excellent suspension which offers great performance outdoors.

“The Leon R is an 8mph rear wheel drive powerchair with all-round suspension and large battery capacity. Meanwhile, the Leon F is the front wheel drive version and offers all-round suspension.”

WHICH PRODUCTS SAW THE MOST POSITIVE RESPONSE AT TRADE EVENTS THIS YEAR?

“The Morgan M was well received at Naidex earlier this year, and it certainly saw a lot of use on the test track. In general, I think all the chairs got a good response though.

“We are new to the powerchair market, and a lot of retailers are surprised by the product range we have now.”

WITH POWERED WHEELCHAIRS BECOMING INCREASINGLY MORE ADVANCED, WHAT SMART FEATURES DO YOU THINK APPEAL MOST TO END USERS?

“One that springs to mind is a recent request for a remote stop for a paediatric powerchair. We have a growing range of solutions for end user requirements.

“There are also number of exciting features being designed into control systems and where they do not exist Karma are designing their own as required.”

HOW DO YOU FEEL ABOUT THE USE OF LITHIUM BATTERIES IN POWERED WHEELCHAIRS/ SCOOTERS?

“I think lithium is a great weight-saving solution for lighter products, if it can be used safely, but it is relatively expensive to replace.”

IS KARMA MOBILITY LOOKING TO EXPAND ITS PARTNER NETWORK?

“We are always looking to expand in areas. We do not currently have established retailer relationships. Retailers interested in Karma products can call 01527 520 468 or email info@karmamobility.co.uk.”

HOW DOES KARMA MOBILITY SUPPORTS ITS PARTNERS?

“We hold a lot of stock of both finished products and spare parts. This allows us to fulfil orders from retailers promptly. In addition, a large proportion of the marketing budget is spent on online advertising and social media promotion, directing potential customers to their local Karma retailer.”

DOES KARMA MOBILITY HAVE ANY NEW MEMBERS OF STAFF?

“Mike Clipsom joined us as Sales Engineer in April last year to support the power wheelchair sales and enhance our technical support. Contact Mike on 07483 941505 for any product enquires. ”

CAN YOU PROVIDE A GLIMPSE OF WHAT’S COMING UP WITH KARMA MOBILITY THIS YEAR AND BEYOND?

“A new tilt-in-space paediatric chair will be launched later this year called the Flexx Adapt. In 2024 we will have a new version of an old product and the next generation of an existing product line, THIIS will be the first to know when any new products become available! We will also be at Naidex in March 2024.”

www.karmamobility.co.uk

Q&A with Mark Duffield, General Manager at Karma Mobility, a supplier of a wide range of wheelchairs, powered wheelchairs and accessories...

The Morgan M is available with Versus prescriptive seating

Leon R Sling powerchair

(without battery)

• Max speed 6km/h

• Max drive distance 15km

• Max capacity 125kg

• Max Gradient 12 degrees

• Gyration radius 1.4m

• Driving system Rear wheel drive

• Solid Tires

• Brush motor

• Lithium Battery 24 10AH

• Charger: 25.9V 2A

(Output:25.9V 2A)

• Approved *Range

A FLAWLESS FUSION OF INNOVATIVE CARBON FIBRE &

FOLDING TECHNOLOGY

The AIRFOLD PRO is leading the way with innovative features resulting in a cuttingedge auto folding scooter that really enhances the user experience. It is a dream to transport at only 19.9kg* - it’s exceptionally lightweight, extremely compact and easy to lift in and out of car boots. *Without batteries SCAN THE QR CODE FOR FULL PRODUCT INFORMATION & SPECIFICATION

We Do Mobility: ‘Can-do’ customer service done well

Sam Cameron and Metin Enver opened their new showroom after noticing that communities in South Buckinghamshire did not have a local mobility specialist to serve them…

After establishing their first mobility showroom in March 2020 in Uxbridge, Sam Cameron and Metin Enver of We Do Mobility recently opened their second mobility showroom in the Buckinghamshire market town of Beaconsfield after spotting a gap in the market. It’s not bad going for the co-founders who, while being relatively new to mobility retail, are ideally experienced for their roles.

Sam owned and operated a company providing care at home for elderly and disabled people in the community, while Metin has over 30 years’ experience as a motor technician.

Their combined knowledge and experience give them a unique insight into the needs of people with mobility impairments and how to meet them, but the path to opening their first mobility showroom in Uxbridge came about by chance.

We Do Mobility is a family-run business

The showroom offers a range of wheelchairs and mobility scooters from a variety of brands

Mobility limits are set by power, determination and dreams. MK Batter y has powered the equipment of leading mobility manufacturers for over 25 years and helped fulfill the dreams of thousands of consumers MK Batter y is dedicated to providing the reliable power that enables people to dream big and go boldly into their mobility adventures, while living a more active lifestyle

When runtime, cycle life, safety and ser vice matter; equipment manufacturers, providers and consumers DEPEND ON THE POWER OF MK BAT TERY.

As Sam explains: “Just prior to the onset of the Covid-19 pandemic in 2019, I was running a successful home care company and Metin was working as a vehicle technician for main car dealers.

“The care company had expanded from one client in 2016 to over 30 in 2019 and had quickly outgrown its home office, so we started to look for a new office space.

“We found a lovely little shop in Cowley, near Uxbridge, which was reasonably priced and well located. In the meantime, Metin had been furloughed from his job and had

begun servicing and repairing mobility scooters and other equipment for the care company’s clients and found that he enjoyed working on scooters more than cars!

“So with the retail space in the new shop we decided to sell recycled and refurbished mobility scooters and other mobility equipment to local people.

“Metin split his time between working as a vehicle technician and working at the new shop, but we found quite quickly that the shop was a great success with local people, so he gave up his job as a vehicle technician

Snug Canopy

• Universal fitting

• Lightweight and easy to install

• Retractable hood

after six months and worked at the shop doing servicing, repairs and refurbishment work full time.”

The Uxbridge showroom quickly established itself as an honest, reliable, and helpful shop, with five-star reviews on Google.

SECOND SHOWROOM

Sam and Metin were spurred into opening a second showroom after noticing that Beaconsfield and its surrounding area in South Buckinghamshire did not have a local mobility specialist to serve them.

Stairlifts and a range of riser recliners are offered at We Do Mobility

Shop dog Oogie loves to hop on a mobility scooter during a test drive

“The showroom itself seems built to be a mobility shop, with an access ramp, a wide door and a large covered area to the front which allows for test drives in all weather.”

Sam said: “When we started having customers arrive at the Uxbridge shop from those areas. We decided that we would like to open a showroom in that area, but to be honest, we didn’t expect to find a suitable retail space so quickly! As soon as we saw it advertised online, we knew that it would be perfect and couldn’t let it get away, so we decided to bring our plan a year forward and go for it!”

Metin and Sam managed to complete all of the refurbishment in three weeks. She said: “We had to erect new walls, decorate, lay carpet and fit the shop out. It was hard work and an exhausting few weeks, as we were still running the Uxbridge shop, but we are hands-on people and knew that we wouldn’t trust anyone else to get things the way we like them!

“There’s still a little bit of work left to do, but we are working our way through it as we go!”

The new showroom is located on a busy high street with plenty of parking in the Sainsbury’s supermarket next door. Sam and Metin couldn’t be more pleased with it. She adds: “The showroom seems built to be a mobility shop, with an access ramp, a wide door and a large covered area to the front which allows for test drives in all weather. We also have great transport links to the M40 and the M25.”

EXPERIENCE MATTERS

Sam is able to assist with anything requiring prescription or more specialist mobility issues. As well as this, her role

is focused around advising, sales, buying, marketing and media.

Metin, as the on-site engineer, focuses on servicing, repairs and technical advice from his large workshop in the Beaconsfield showroom.

Although Sam adds: “We both have a good working knowledge of each other’s roles so regularly step into each other’s shoes!”

A family-run business, the other members of Sam and Metin’s team are their daughter, Erin, who has just turned 18 and helps out at the showroom on her days off from college, and their son, Layne, 15, who helped out during the refurbishment of the new showroom in his school holidays.

There’s also the shop dog, Oogie, who, Sam says, loves to greet

customers enthusiastically and has been known to hop on a mobility scooter during a test drive!

Sam adds: “Our Uxbridge customers love us for our honesty and we’re hoping the Beaconsfield ones will as well! It’s not just about a sale for us. We take the time to get to know the customer, finding out what their priorities are and advising accordingly.

“We pride ourselves on a pressurefree environment and will always advise customers to take time to think about it if they are not sure. We may have the same person into the showroom three or four times to test drive different equipment. We are always happy to oblige and have a cup of tea and a chat!”

EXPANDING PRODUCT RANGE

The showroom holds a wide range of mobility equipment including mobility scooters, powered wheelchairs, manual

The business offers service and repairs for customers

“It’s not just about a sale for us. We take the time to get to know the customer, what their priorities are and advise accordingly”

wheelchairs, and riser recliner chairs, and will also, of course, offer servicing and repairs.

Customers can access private occupational therapists through We Do Mobility or its team, who are happy to work closely with the client’s existing medical team to ensure that all of their requirements are met.

The shop’s product range currently holds mobility scooters and powered wheelchairs from suppliers such as Motion Healthcare, Pride, Drive DeVilbiss Healthcare, and Kymco; wheelchairs, walking aids, and powered wheelchair aids from Rehasense; stairlifts by Acorn Stairlifts, and mobility furniture and aids from a range of suppliers.

Sam says that its product range is expanding weekly, and the team is always looking for innovative new technology to assist clients.

Sam states: “At the moment, the good people of Beaconsfield seem to like a large 8mph scooter, from the Drive Cobra and the Scooterpac Ignite to the new Pride Baja, a truly portable 8mph car boot scooter.”

Of the newer products, Sam says: “We have been very impressed with Motion Healthcare’s extended manufacturer’s warranty as well as their excellent battery life on all of their scooters, offering customers unrivalled range.

“The new Drive DeVilbiss Healthcare Airfold range is not only the lightest autofolding equipment on the market but also some of the sleekest looking.”

CUSTOMER SERVICE

The website is an important part of the business, comments Sam. “We have found that our website is important for customers to find us and see what we are all about, but most people want to come into the showroom to see, touch and test drive our range before buying online.

“We think that mobility retailers must embrace e-commerce as this

is the way of the future, but when it comes to mobility equipment, it is important for people to try before they buy as every scooter and powerchair feels and drives slightly differently from the next.”

There are challenges, however. There is a limit to how successful e-commerce can be, explains Sam, as people do like to try before they buy. On the other hand, she states, the cost of owning or leasing a premises is increasing, so it’s not always easy to make the numbers stack up.

As for the next 12 months, Sam explains that the plan is to continue to build on the core customer base in Beaconsfield and the surrounding areas whilst maintaining their shop in Uxbridge as well.

“We would like to take on some extra staff so that we can have the odd day off, but we love our jobs so we’re in no

rush!” Sam explains that both she and Metin are always looking to expand their range and are open to innovative new products from suppliers.

“We see ourselves continually expanding the range and improving the customer experience. There are no current plans to open another showroom yet, but we would never rule out anything!”

www.wedomobility.co.uk

“It is important for people to try before they buy as every scooter and powerchair feels and drives slightly differently from the next”

A large covered area to the front of the showroom is great for test drives in all weathers

Trade thoughts

“Good bricks-and-mortar retailers probably aren’t any better than good online sellers when it comes to pre-sale customer service and non face-to-face sales. Online sellers can even have the edge with professional websites and dedicated telephone sales personnel. They don’t have the overheads of central locations so can afford to invest in online shop windows.

“As the saying goes in Scotland, the online retailer could be “aw fur coat an nae knickers”, meaning what is unseen is the poor service you get below the surface. Trustpilot states of one online seller that it has “sued this business over its use of fake reviews”.

“A good bricks-and-mortar retailer can surpass the customer service levels of online providers by playing to their strengths, such as no hard sell; good product knowledge; offering respected brands; face-to-face interactions; having local knowledge and provision of great after-sales service, even if the original product hasn’t been bought

In what ways can the bricks-and-mortar retailer differentiate itself from the online seller?

Carol Elliot Managing Director, City Mobility

from them. City Mobility has some customers that originally bought online but what they bought hasn’t worked for them or it needs servicing, repairs etc. This has established loyalty and they then come to us for their next purchase.

“We look at what we can give customers beyond the initial sale. We give our customers a free add-on to their manufacturer’s warranty which says we will come to their home freeof-charge for any warranty call outs. We also give our customers a loyalty discount off all servicing and call-out costs. Bricks-and-mortar retailers are the only businesses that can offer customers a frank assessment of their competency to use a product.”

www.city-mobility.co.uk

“Like many dealers with overheads and staff to pay for, it’s impossible to compete with online businesses, many sending products in a box.

“Thistle Help pride ourselves on the high level of customer service we provide. Online companies Undoubtedly are cheaper than the dealers with proper premises.

“We often hear from customers who have purchased online, trying to not only get them to resolve any issues but to get them to even answer the telephone, is a nightmare for them.

“At least buying from a shop like ourselves, the item purchased is delivered and built up rather than it coming in a box. Also customers know where to go to should an issue arise. Controversial as it sounds, I often question if companies who are unable to provide the full back up service should be allowed to trade in the first place.

“My late mother used to say “you only get what you pay for”. I’m a strong believer in this and paying that bit extra should get customers the level of service they desire and deserve.”

thistlehelp.co.uk

“By prioritising customer needs, understanding their objectives and consistently exceeding expectations, brick-and-mortar retailers can develop successful customer relationships despite the rise of online sellers.

“Bricks-and-mortar businesses are in a real position of strength to maximise the experience for the customers and help them navigate towards a more valueadding and successful outcome. Being there to let the customer see, touch, and try the products helps in allowing the customer to make that informed decision and the two-way interaction is generally the start of long-lasting productive relations between customer and company.

“Our distinct advantage is providing personalised service; being there at the outset to deliver, install/assemble and handover the product, then supporting them for however long the customer owns the product, giving them reassurance and confidence we’re there to assist them in time of need, ensuring they always get reliability and value from any product they purchase from us, this approach is key to many successful business models and is key in developing productive relationships for both and growing successful businesses.”

mobilityscotlandltd.co.uk

George Ruddick Managing Director, Thistle Help

Billy Finnie Operations Manager, Mobility Scotland

Safety First

Our products are designed and manufactured with the utmost care and attention to detail, ensuring they meet the highest safety standards.

EN 81-40:2020 sets out safety rules for the construction and installation of stairlifts and inclined platform lifts, and we are proud to say that our products meet these standards.

With Access BDD you can have absolute confidence and peace of mind, knowing that our products are fully compliant for you and your customer. Speak to the team to learn more.

Ready to launch

Following years of research and development, Bath-based charity Designability is looking forward to launching its accessible pushchair for wheelchair users this month…

Known for designing innovative products that help disabled people live with greater independence, Designability is looking forward to launching its revolutionary accessible pushchair for wheelchair users at Harrogate’s International Nursery Fair this month.

The ground-breaking pushchair, which can be used by a disabled parent or carer, or those who are nondisabled, has been designed with mass manufacture in mind.

The design replaces the traditional rear wheels/footbrake assembly, turning any conventional pushchair into an accessible pushchair.

COMMERCIAL PARTNER SEARCH

Currently in prototype format, the team from Designability is now looking for a commercial partner to bring the pushchair to market for the first time and hope that in the future it will offer true independence to disabled parents and carers worldwide.

The Harrogate International Nursery Fair, which runs from 15-17 October, has been chosen as the venue for the pushchair’s launch. Interested parties are invited to come along and see the prototype in action, with members of the design team available to answer any questions.

Matthew Ford, Director of Design and Innovation at Designability said: “We’re so excited to finally launch our accessible pushchair for wheelchair users in Harrogate and to show everybody what it can do!

“It really is a game changer that helps address one of the main inequalities disabled parents and carers face; the ability to take their babies and very young children out independently.”

MEETING DEMAND

There are currently no products on the global market that meet an accessible pushchair demand, according to Designability, meaning that parents or carers who are wheelchair users have

no safe way to get to the shops or a park independently with their young child.

They are either left isolated at home or dependent on a non-disabled partner or carer. This can also lead to practical difficulties, with parents resorting to having their child sitting

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on their lap, which is often unsafe and uncomfortable.

As well as the practical difficulties, disabled parents have spoken to Designability about the emotional impact of being reliant on others to go out with their baby or toddler, and that this means they feel a ‘lesser’ parent.

With the long-term consequences from the pandemic of increased isolation and mental health challenges, the charity believes that providing a solution that gives disabled parents independence with their baby and toddler has never been more critical.

RESEARCH & DEVELOPMENT

Matt explains the inspiration behind the pushchair design: “As a national disability charity, we have been aware of the need for this product for many years. It is our most requested product, and we estimate that there are around

“It really is a game changer that helps address one of the main inequalities disabled parents and carers face”

20,000 disabled parents in the UK alone who could benefit.

“We have been developing the pushchair over the last four years and believe it will transform the lives of thousands of disabled parents and carers, enabling them to live with greater independence.

“During the design phase, Designability engaged directly with wheelchair users discovering the key challenges they face and understanding their experiences. We used an iterative approach to designing, producing several prototypes, and testing the features of each one with disabled users and incorporating their feedback into the next design.”

PROTOTYPE TRIALS

In 2021, Matt’s team carried out in-person prototype trials with parents who are manual wheelchair users, with further parents engaging online.

During 2022-2023, using insight from earlier user testing, they were able to create their innovative final design, which went on to complete rigorous safety and integrity testing in March 2023 to ensure the design conforms

to international standards for pushchairs and strollers.

One parent, Sarah, who took part in recent user testing, explained the difference the pushchair would make to her life: “At home I can be everything for my children. I can achieve anything. When I’m out that completely changes. To leave the house, I need to find someone to help me push the pram. I can’t just pop to the park or shops – I become a sideline watcher to my child.

“The amount of days my babies

wouldn’t sleep, what I would have given to be able to walk them round the block to calm them.

“It’s like the change when you get your first car, suddenly you are free to do what you want to do, whenever you want to do it. True freedom.”

Another parent who took part in testing to assess the pushchair for its usability and desirability said: “It’s like a dream compared to what I had to do with the pram. I always had a person with me – we’ve never been able to go out. This is much easier than what I’ve had to do – I’ve fallen in love with this, it’s lovely.”

To find out more about the pushchair email pushchair@designabilty.org.uk

www.designability.org.uk

Did you know?

Designability is a national charity which creates equality of opportunity for disabled people by removing barriers to independence, enabling them to live the life they choose. Borne out of a partnership between the Royal United Hospital and the University of Bath in the 1960s, the charity is best known for its iconic Wizzybug powered wheelchairs for very young disabled children. To date, they have been loaned to over 1,300 children, typically aged between 14 months and five years.

“It will transform the lives of thousands of disabled parents and carers, enabling them to live with greater independence”

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THE WORLD’S LIGHTEST GENUINE FOUR WHEEL MOBILITY SCOOTER.

• Premium build quality

• Lightweight

• 8” PU wheels, solid front and back

• Maximum weight capacity 125kg

• 120W brushless motor

• Maximum speed 7km/h

• Frame made from magnesium

Weighs only 14.75kg!

Excluding battery & seat cover.

MK Battery: Powered for success

THIIS chats to Matt Major, Vice President & General Manager of MK Battery International, about the firm’s 40 years in business, his views on modern battery technology, and its new distribution facility in Germany…

CAN YOU PROVIDE A BIT OF BACKGROUND ABOUT MK BATTERY AND ITS PLACE IN THE MOBILITY INDUSTRY?

“MK Battery, with multiple distribution locations around the globe, is one of the world’s largest specialty Sealed VRLA, deep-cycle battery suppliers.

“Trusted for over 40 years by mobility product manufacturers and HME providers, our mission to supply the highest quality battery products to the mobility industry has kept us at the forefront of providing unsurpassed battery performance and dependability for this most demanding application.”

MK BATTERY CELEBRATES ITS 40TH ANNIVERSARY THIS YEAR. IN WHAT WAYS HAS THE COMPANY EVOLVED OVER THIS TIME?

“From humble beginnings in 1983, launched out of a converted doughnut

shop in California USA, to being wholly owned by one the largest battery manufacturers in the world, MK Battery has come a long way.

“From this single location in the US, we now operate 26 US distribution locations, four in the UK, one in the Netherlands, two in Germany, and one in Australia.

“Our footprint has grown significantly over these 40 years and will continue to grow well into the future.”

IS MK BATTERY DOING ANYTHING TO MARK ITS ANNIVERSARY THIS YEAR?

“In 2023, we launched our special edition 40th anniversary logo, a

“We always welcome new dealers looking to purchase a high-quality battery for power-demanding mobility products”

The firm launched out of a converted doughnut shop in California

MK Battery’s European locations

NOW!

The Handicare 4000 AVAILABLE

HIGHER WEIGHT CAPACITY

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OFFER AVAILABLE, SPEAK TO YOUR BDM TODAY!

Increased weight limits

136kg = standard version

160kg = heavy duty version

Smoother ride

Improved crimp joints

Fits narrower staircases

Small footplate available

Faster installation

Pre-installed footplate

Perfect for the tightest of bends

YOU ASKED, WE LISTENED

You asked us for a safe and reliable option capable of carrying up to 160kg around corners and over landings. Our team has worked hard to ensure the new 4000 is more versatile, without compromising its good looks and performance.

Don’t forget to make the most of the online 4000 training for your engineers, now made even easier to access on demand.

Speak to your BDM to learn more or call TPS on

temporary acknowledgement of this latest milestone. It was prominently featured in our social media postings, displayed on our website, and used on many of our sales and marketing materials.”

CAN YOU DESCRIBE ONE OR TWO HIGHLIGHTS FOR YOU THAT YOU HAVE BEEN MOST PROUD OF DURING YOUR TIME AT MK BATTERY?

“The time, energy and support that MK Battery has happily provided, and will continue to provide, to the sport of powerchair football.

“From sponsoring the USA Power Soccer team for many years, to suppling batteries to the England and Australia teams for the World Cup, we are always pleased to be involved.

“We are proud sponsors of the Covid-delayed World Cup 2023 in Australia and are already looking forward to supporting the teams at this historic tournament in October. Seeing the joy and independence that this sport affords to the many people involved can’t help but put a smile on your face.

“It truly changes lives for those who depend so heavily on power mobility equipment. If you have not had the chance to see powerchair football before, please visit the following website: thewfa.org.uk.”

MK BATTERY HAS OPENED A NEW DISTRIBUTION FACILITY IN GERMANY. CAN YOU TELL US MORE ABOUT IT?

“We have, for many years, had a significant customer base in Germany. These customers have been ably supplied though our UK and Netherlands facilities. With the financial and logistical challenges brought about

by Brexit, we decided the time was right to invest in a 22,000+ square feet distribution facility in Karlsruhe, in Southern Germany.

“This location, along with a smaller location in Cologne, will allow us to increase service levels to our German customer base but also to supply some of the EU countries that were previously supplied from the UK.

“This location, already stocked with

Its gel batteries are ideal for powered wheelchairs

Cheaper AGM batteries work best for mobility scooters

“The partnerships that we have developed over many years have allowed us to offer reliable guidance on the most suitable battery options”

our full range of batteries, chargers, and testers, is now fully operational and shipping orders throughout Europe and the Middle East.”

HOW DOES MK BATTERY DISTRIBUTE IN AREAS WHERE YOU DON’T HAVE YOUR OWN PHYSICAL DISTRIBUTION CENTRES?

“Over the years, MK Battery has established long-term distribution arrangements with key business partners, strategically located in countries where we do not have our own infrastructure.

“These quality distribution companies provide accessibility to our products throughout the world.”

CAN YOU TELL US A BIT MORE ABOUT HOW YOUR PRODUCTS ARE DISTRIBUTED IN THE UK?

“A little over 20 years ago, MK Battery International was established in

Kettering, UK. Now with 17 employees, working out of our four UK locations, we supply batteries to many diverse markets that require a high-quality battery solution.

“Each location runs its own route delivery vehicle, which predominantly services the needs of mobility dealers throughout the UK.

“This delivery from an MK-owned vehicle, on top of the next-day service offered from our HQ in Kettering, has helped us become one the largest and most reliable battery suppliers in the UK.”

ARE YOU LOOKING TO EXPAND YOUR DEALER NETWORK, AND IF SO, WHAT KIND OF DEALERS ARE YOU LOOKING FOR? AND WHAT CAN MK BATTERY OFFER DEALERS WHO COME ONBOARD?

“We always welcome new dealers looking to purchase a high-quality battery for the many power-demanding

products that the mobility industry continues to develop. Although primarily a battery specialist, MK are proud that the mobility industry is one that we devote so much time and attention to.

“The partnerships that we have developed with manufacturers and dealers over many years have allowed us to offer reliable guidance on the most suitable battery options for each application and to help dispel many myths surrounding battery technologies.”

WHAT PRODUCT IS THE BESTSELLER IN THE MOBILITY INDUSTRY FOR MK BATTERY?

“We believe that there is a correct battery for each application.

“For heavy-duty applications, such as power wheelchairs, we believe that our Genuine Gel Battery is the best solution due to its superior cycle life which far exceeds all other lead battery technologies.

MK Battery sponsors the USA Power Soccer team

“For lighter use applications, such as scooters, we believe that AGM batteries offer the perfect balance between lower cost and suitable cycle life.”

WHAT DO YOU THINK SEPARATES MK BATTERY FROM ITS COMPETITION IN THE MOBILITY INDUSTRY?

“The partnerships forged over many years with equipment manufacturers throughout the world, and the work that we do with the ISO standards committee for mobility equipment, makes our industry knowledge second to none.

“This helps us provide proper guidance for choosing the correct battery technology for each specific application, rather than selling just one solution based on whatever product happens to be in stock at the time.

“Also, being wholly owned by East Penn Manufacturing, one of the largest battery manufacturers in the world, we have access to technical expertise that most battery companies can only dream of.”

LITHIUM BATTERIES SEEM TO BE INCREASING IN POPULARITY – DO YOU SEE THESE AS A THREAT TO YOUR OWN BATTERIES?

“We believe that lithium has its place within the mobility industry but is not

necessarily the correct technology for all applications.

“In the US, we supply a lithium product for the renewable energy market, and it has certainly been a terrific solution for that application.

“We continue to work closely with our parent company, who have invested heavily into the development of lithium and other advanced battery technologies, to continuously evaluate options for improving battery life, runtimes, and reliability.

“Issues of safety, cost, recyclability, etc, are paramount in considering any new technology destined for power mobility users.

“These factors are at the forefront of all our R&D efforts, and you can rest assured that whenever MK Battery does introduce new battery technologies for this application, they will be safe, cost-effective, and sustainable.”

WHAT PARTICULAR CHALLENGES HAS MK BATTERY ENCOUNTERED OVER THE PAST YEAR, AND HOW HAS IT DEALT WITH THEM?

“Opening a new business entity in a different country, where there is a language barrier, has challenged us over the last 18 months.

“Luckily, we have been able to rely on the whole MK team to help push this project forward and create something

that we are very proud of.

“Now, coming to the end of this process, we get to watch with excitement as our newest operation grows over the coming years.”

CAN YOU DESCRIBE WHAT’S NEXT FOR MK BATTERY OVER THE NEXT 12 MONTHS?

“Whilst the mobility industry will always be one of our primary focuses, we are becoming more and more involved with industries away from our traditional markets.

“We have found so many interesting opportunities that we look forward to exploring these more over the next 12 months.

“Our German expansion will also continue over the coming months/ years, including plans to staff a Customer Service department in Karlsruhe, Germany and to further expand our local van route delivery service within Germany.”

www.mkbattery.com

Cutting the ribbon on the new distribution facility in Germany

“Issues of safety, cost, recyclability, etc, are paramount in considering any new technology destined for power mobility users”

What makes a good head support?

1. Or is that neck support?

The position of our head is critical for many of our day-to-day functions. For a number of people, external assistance is needed to help to move or hold the head into an appropriate position. There’s a choice of items which can be added to a wheelchair which can simply be head rests, or can be more active in a positioning role. In this article we consider the attributes that should be considered in making the device selection.

Our heads are multisensory and multifunctional, so whatever we can do to make full use of these attributes the better the quality of our lives. An appropriate head position is important for hearing, balance, breathing, and eating and swallowing.

Probably most important, alongside these, is vision – not only for practical reasons such as seeing what our hands are doing, where we are going, what’s going on around us, etc., but also for social interactions. For children in school, visual interaction with teachers and classmates leads to better learning outcomes.

We have what is known as our ‘cone of vision’, and this relates to how close to our head’s centreline (both vertically and horizontally) that an object needs to placed for us to be able to see it properly: for full colour perception it should be within 15 to 20 degrees of this centre line (green is the most angle sensitive colour, whereas blue can be seen somewhat more easily in our peripheral vision). It is therefore

important that we can move our head into a position that aligns our cone of vision with the object(s) that we wish to focus on, or that the objects can be moved into this zone.

CONTROLLING THE HEAD

Our head weighs around 6kg, and is perched on top of a couple of relatively small vertebrae, the Atlas (C1) and Axis (C2), that are responsible for our being able to nod and rotate our heads. To maintain control of these movements and return to the midline is dependent on the muscular control offered by the muscles in our necks. A further influence is the degree of kyphotic curvature of the spine leading to the need for cervical extension to get the head into an upright position, so let’s bear in mind what we can do with pelvic and thoracic positioning to offset the kyphotic effects.

On a wheelchair there is often a pad placed behind the head, but what is it for? If it is there to protect the head from snapping back under fast acceleration, then its function is comparable with the item we will find in our car seat i.e. as a ‘restraint’.

More frequently, it will be positioned so that as a seat is reclined and/or

tilted, then the pad acts as a head rest to support the weight of the head as the head is moved backwards. In these cases, the assumption is that the wheelchair occupant has reasonable head control, and therefore has no problems in keeping their head in the midline position, and aligned with a simple pad (Figure 1). But what if there is not sufficient muscular control of the neck position?

It is important to distinguish between a rest and a support, and consider whether we are looking to exert support directly at the head, or via the neck. A head rest will usually be more two dimensional in its approach, and working against gravity in just the one direction, by stopping the head from moving backwards further

Figure 1. A head rest in action1

than needed, whereas a support will be assisting the neck muscles’ work against the effects of gravity in all three dimensions.

HEAD SUPPORT

When working with parts of the body which can move in three dimensions, then we usually are looking for three points of control. Around the pelvis we have many choices, but around the head and neck we have greater restrictions. Around the head, we do not want to apply pads that might restrict any of the sensory organs. Around the neck, we need to avoid any risks of strangulation or restricting blood flow to the brain. The result has been that in the marketplace there are various solutions which get more complex as the wheelchair occupant’s needs become more complex. Some are applied to the head (Figure 2) and some around the neck.

Around the head, the best position for support is under the occiput, provided that it is pronounced enough to get a pad under it. Some of these posterior pads have the means to mount additional small lateral and

even somewhat anterior pads (and/or switches).

A hint here: use your hands to find how the person reacts to moderate pressure at the position you intend the pad to touch. Some people will lean into that pressure, while others may lean away. Make use of the person’s natural reflexes to aid your positioning aims.

NECK SUPPORTS

Providing more circumferential support under the head can best come from a neck support. Here there are options, such as the ‘Headmaster Collar’ (Figure 3) which provides some load-bearing under the chin2

In motor racing, we see drivers wearing a Hans neck support, which helps keep their head in position when under strong acceleration and deceleration forces3. For the wheelchair user, there are parallel styled ‘assistive technology’ devices which give support around the neck when gravity is trying to pull the head off the midline, and where the anterior support for the device is across the chest, such as employed in the i2i (Figure 4).

A separate application for a neck device is the TOT Collar (Figure 5) which was designed originally for children with infant muscular torticollis4. The TOT Collar is designed to provide a stimulus to the lateral aspect of the skull. The user moves away from this stimulus towards a new central corrected position. Adoption of a new, normal head position provides the ability to reset perception of horizontal, and so maintain the corrected head position. This is also used with adults where it’s appropriate to provide a stimulus to encourage realignment of the head.

HEAD SUPPORT MOUNTING CONSIDERATIONS

We’ve chosen an appropriate pad or set of pads, but how do we get them into the right position? In the next article we will consider the choices that should be considered when mounting a head support.

1. www.dnrwheels.com/blogs/education/benefitsof-wheelchair-headrest

2. www.symmetric-designs.com/headmastercollar

3. www.hansdevice.com/

4. www.symmetric-designs.com/tot-collar

‘Let’s Get it Clear’ by Dr Barend ter Haar

Further items can be found at www.beshealthcare.net

Dr ter Haar has been involved in seating and mobility for over 30 years, including lecturing internationally, and developing international seating standards.

Figure 2. From simple head rest pads to more complex head supports

Figure 3. Headmaster Collar

Figure 4. An i2i neck support

Figure 5. A TOT Collar

Burnett Remould Full Chair Support from Care & Independence

Providing great full body postural support when seated, the Burnett Remould Full Chair Support from Care & Independence is a popular choice for all ages.

Head, neck, shoulders, lateral and posterior benefit from precision moulding to an individual’s specific body contours, also being suitable for use with over 30 medical conditions. By ramping the flared seat to create a pommel, additional comfort and security is achievable. The support is quickly and easily vacuum-moulded via a foot or hand pump, and it can also be remoulded as needs dictate. Available in three sizes (Adult/Junior/Infant), there are also optional covers in quilted cotton or 3D spacer, plus adjustable straps to help secure the product in place if required.

This all-inclusive emergency fall detection system sends notifications to offsite carers using the mobile phone network and/or home or business Wi-Fi. The lightweight wristband can be worn continuously, even while in bed. The sensor, with adjustable fall/drop distance, is designed to reliably detect a fall with minimum false alarms. An SOS manual press button can also be used to signal for help, activating the contact hub directly. An optional pager or portable alarm receiver can be purchased for a home carer.

www.easylinkuk.co.uk

Pivotell automatic pill dispensers are highly effective in helping vulnerable adults remember to take their medication. Their use often results in improved health, more independence, and a better quality of life.

The Pivotell Advance presents the users correct medication at the correct time of day or night whilst keeping all other pills locked out of sight. For added security, a self-locking shutter over the lid opening prevents access to the medication tray except at alarm time. This stops the possibility of double dosing or forced movement of the medication tray and helps the user remain compliant with their medication regime offering reassurance to family members.

www.careandindependence.com www.pivotell.co.uk

Metal Foot Stool with Safety Hand Rail from Shine International

The Metal Foot Stool with Safety Handrail allows the user to enjoy independent living at home, thanks to its strong, safe design.

The mobility aid’s handrail offers maximum support, while the stepping stool allows the user to feel safe and in control while stepping and reaching around your home.

www.shine international. co.uk

Amble Shopping Trolley from TGA Mobility

The lightweight and versatile Amble shopping trolley is an ideal mobility aid for any trip out. The user can sit down on the Amble by pushing down on one easy to press button and then folding down the bar. With a weight capacity of up to 100kg and suspended wheels for sturdy seating, the user can rest comfortably, whenever they need. Easily attached or detached from the frame, the water-resistant bag can carry up to 30kg at a time.

There are two different frame colours and four unique bag colours.

Walking stick from Classic Canes

Walking stick specialists Classic Canes stock over 500 models of walking sticks from the traditional to the contemporary, including many orthopaedic models well suited to the needs of mobility and healthcare retailers. However, function is only one factor in matching a cane to a customer: the individual’s personal sense of style is also of importance.

Managing Director Charlotte Gillan explains the thinking behind the company’s latest models: “Our colourful new patterns allow cane users to assert their individuality and enjoy treating their mobility aid as a fashion accessory.

Whether a nature-lover choosing the new oak leaves patterns or an art enthusiast selecting the surrealist symbols cane, we really do have a walking stick for everyone. Other new products include elegant adjustable derbys in plain colours with blonde, black or garnet marbled handles. These will all make excellent Christmas gifts too.”

www.classiccanes.co.uk

Classic Pro Reacher from Helping Hand Pressure Care

Designed for use by those who are elderly, disabled, recovering from surgery, or with arthritis, the Classic Pro Reacher will help make everyday tasks easier, such as picking up fallen items, without having to bend.

The multiple features of the Reacher will enhance daily living. Its magnet can pick up small metal items such as a hearing aid battery. The ergonomic comfy grip handle is comfortable to use all day avoiding finger and wrist strain. The dressing post at the end of the Reacher can help to pull socks up or put a coat on, and the nonslip jaw ensures a firm hold when picking up items. www.shineinternational.co.uk

www.hhadlessentials.co.uk

Sock Helper from Shine International

Carefully designed to promote independent living, the Sock Helper is very lightweight and easy to use.

The dressing aid allows the user to put on socks or stockings without having to bend or overstretch. The rigid design of the sock helper is very easy to use and saves time and effort in the morning when getting ready.

Ideal for individuals with reduced mobility or limited strength, it has a smooth finish to prevent any snags.

The Alerta Self-Propelled Wheelchair comes with self-propelled rear wheels, detachable arms, padded armrests, lap belt, swing away and detachable footrests, heel loops and rear brakes, with 60cm rear wheels and 20cm front wheels, all with puncture proof tyres.

The Alerta Car Transit Wheelchair is crash tested and comes with drop down armrests, swing away detachable footrests, arm pads, lap belt and rear brakes, with 30cm rear wheels and 20cm front wheels, all with puncture proof tyres.

Food Chopper from Drive DeVilbiss Healthcare

The Food Chopper is especially useful for smaller food items that can be tricky to hold whilst chopping with a sharp knife.

The easy-to-wash Food Chopper houses the ingredients within the container and using the plunger handle neatly chops into small pieces with its stainless steel blades, reducing the risk of cutting the user’s fingers on a sharp knife, providing peace of mind.

Burnett Remould Lumbar Support from Care & Independence

The non-fixed nature of the Burnett Remould Lumbar Support (BS1150) support opens up many more possibilities including supporting the head, arm, or seat, plus for infants, as a side-lying support too. The fully re-mouldable properties of this vacuumed pouch provide versatile postural support opportunities within the one product and even more when used in conjunction with other supports. A choice of covers is available for added comfort.

The Burnett Remould Lumbar Support provides stockists with a fast and easy solution that can be used in multiple environments and for a wide variety of people.

www.careandindependence.com

www.drivedevilbiss.co.uk

Medpage

Medpage Ltd T/A

T: 01536 264869

Medpage Limited

UK

Market leaders in stand-alone Assis�ve Technologies

• Daily living support technologies made simple

• We help people to live more independently and safely in their homes aided by affordable Tech

Home Fall Alarm with SOS Bu�on

• Wi-Fi & GSM alerts sent to carer Smartphone

• No monitoring or subscrip�on fees

• Waterproof bracelet

• Effec�ve fall preven�on and detec�on alarms

• SOS pendant call systems

• Demen�a memory promp�ng aids

Memory Promp�ng Calendar Clock

• Create daily living reminder alarms for medica�ons, appointments, chores, food, drink �mes etc.

• Create your own files or choose from over 100 installed graphics

Home Wander Preven�on Alarms

• Wireless PIR movement sensor with magne�c door alarm

• Wireless alerts to carer radio pager

Surefoot Bath and Shower Board from Helping Hand Pressure Care

Burnett

Remould Support from Care & Independence

Comprising of a self-supporting vacuum-moulded pouch worn around the neck, this support is useful for general purpose as well as during feeding and transportation. The soft bead-filled pouch provides postural support, helping maintain an optimal upright position of the head during use.

Offered in Adult (BS1157) or Junior (BS1156) sizing, both have a choice of optional covers. Re-moulding is a simple operation via the reintroduction of air through the non-return valve, with the re-moulding process easily reactivated with a hand-pump (supplied separately).

www.careandindependence.com

Designed to help people who are unable to get fully into a bath handwash themselves independently this width-adjustable board will accommodate most UK baths.

Easy to assemble and fit, the shower board is easily positioned to sit securely across the top of the bath. Locking brackets ensure safe bathing. Comfortable, slipresistant and strong with a 200kg weight capacity, the safety handle gives added stability when transferring and while seated.

A simple way to adapt a bathroom, the board offers the user confidence in getting in and out of the bath safely every time.

www.hhadlessentials.co.uk

Jaunt Walking Stick from TGA Mobility

The sleek and modern Jaunt Walking Stick enables the user to walk with confidence.

Available with 14 different height lengths that are simple to adjust, the anti-slip base provides stable traction, and the padded foam handle offers comfortable grip. The use of high-grade aluminium ensures its quality and longevity for many years.

www.tgamobility.co.uk

Eight customisable, memory seating positions

A choice of 10°,20° or 30° power anterior tilt

20° 30°

Dual actuator Articulating Foot Platform lowers to assist with transfers

Optional Accu-Trac Advanced Tracking Technology

10°

What is Anterior Tilt?

Anterior tilt is a seating function that changes the angle of the wheelchair seat in the sagittal (anteroposterior) plane where the rear aspect of the seat is higher than the front.

This facilitates an anterior pelvic position and places the person in a partial weight-bearing stance.

@QuantumRehabUK

quantumrehab.co.uk

Soxon Dressing Aid from Helping Hand Pressure Care

The Soxon is an ideal dressing aid for anyone recovering from surgery, has back hip or knee problems, limited movement or reduced joint mobility.

Easy to use and kind to the skin – the bestselling Soxon can be used with everyday socks and stockings. The Bamboo fabric is naturally hypoallergenic, antibacterial and breathable. Eco-friendly and made with 100 per cent recyclable fabric, its hand loops enable independent dressing, avoiding painful bending, stretching, or twisting. An excellent add-on to complement any mobility sale, it supports a need that affects a wide range of customers.

www.hhadlessentials.co.uk

Hospital Discharge Kit for Falls Risk Patient from Easylink UK

This complete homecare kit for falls prevention and detection is suitable for domestic and professional caregivers to monitor people at risk from falls. The bed and chair sensors are cordless with a self-contained transmitter to provide alarm notifications to the caregiver pager. When positioned under the bed mattress and chair cushion the alarm signal is transmitted when the person’s weight is no longer detected. The waterproof bracelet contains a gravity change sensor, which detects a change in height, like a potential fall. The bracelet also includes an SOS button to manually summon help to the caregiver pager.

www.easylinkuk.co.uk

Alerta Four-Wheel Aluminium

Rollator with Seat & Bag

The Alerta Four-Wheel Aluminium Foldable Rollator is equipped with a seat, spacious storage bag, and independently adjustable backrest. It boasts a unique patented robust quick-fold lightweight frame for easy transport and manoeuvrability and also benefits from quick-release adjustableheight handles. Other benefits include a handle lock safety feature and robust wheels for indoor and outdoor use.

www.alertamedical.com/en

Three Wheel Lightweight Walker with Seat & Bag from Alerta Medical

The Alerta Three-Wheel Lightweight Walker is equipped with a seat, backrest and storage pockets, and features a triangular foldable frame and adjustable handle height. It has robust 8” wheels and a lightweight frame for easy transport and manoeuvrability.

Other benefits include a handle lock safety feature, robust 8” wheels for indoor and outdoor use and reflectors for added visibility during low light.

www.alertamedical.com/en

Food Workstation from Shine International

The Food Workstation is ideal for those who have difficulty gripping or have only one hand available.

Its clamp can grip all sorts of food, bowls, jars or bottles and is easy to operate while the stainless steel spikes hold bread, fruit or vegetables in place for peeling or slicing. The brush allows one-handed cleaning of fruit vegetables; the grater slicing box can be mounted on the board; and high corner guards prevent the bread from moving when being buttered. Four non-slip suction cups prevent the board from moving on wet surfaces.

www.shineinternational.co.uk

Yonder Folding Walking Stick from TGA Mobility

This simple and compact folding walking stick is ideal for every occasion. It easily folds down to 36cm with the press of a button, making it ideal to fit in small bags, baskets or the car.

It is made from high-quality lightweight aluminium and designed with the user in mind for complete comfort, safety and support.

www.tgamobility.co.uk

Three-Wheel Lightweight Walker with Basket, Tray & Bag from Alerta Medical

The Alerta Three-Wheel Lightweight Walker is equipped with a spacious basket, tray and storage bag and features a triangular foldable frame and adjustable handle height. It has robust 8” wheels and a lightweight frame for easy transport and manoeuvrability.

Other benefits include a handle lock safety feature, a tray with raised edges and robust 8” wheels for indoor and outdoor use.

www.alertamedical.com/en

Digital Talking Kitchen Scales from Drive DeVilbiss Healthcare

This handy kitchen aid is ideal when preparing and weighing food. Raised embossed buttons and a clear voice stating the weight on the digital display helps users who may be visually impaired. It is possible to repeat weights if missed by pressing a button rather than removing ingredients and placing them again. Offering imperial and metric measurements, the scales offer the option to turn off the voice and sounds. The tare function allows the user to zero measurements, and it turns off automatically to save batteries. The scales requires 2 x AAA batteries (included) and a warning is given when the batteries are running low. Offering a 5kg capacity the scales measure 21.7 x 16 x 3cm.

www.drivedevilbiss.co.uk

DoorWatcher Door Egress Wristband Detection Monitor Strip from Easylink UK

The Wristband Door Egress Wristband Alarm Sensor Strip (DMS-21) is used in conjunction with the included patient wristband (TXP-21).

Depending on the selected detection range, when a resident is too close to the monitor strip the alarms are triggered, including operation of an optional electronic door strike to lock the door(s). The included PAG21 pager can identify up to 99 different caller ID wristbands.

Additionally, the caregiver magnetic reset key can securely reset the alarm. An alarm bypass function allows care staff to move freely accompanying a patient though a monitored space. A configurable relay output provides connection to third party devices. Additionally, the magnetic door switch can be wired into the door strip to provide a time selectable door not closed alarm to alert a caregiver.

www.easylinkuk.co.uk

Automatic Can Opener from Drive DeVilbiss Healthcare

Ideal for users with limited hand mobility, the Automatic Can Opener easily attaches to a can and with the simple touch of a button; it will automatically move around the can removing the lid safely and effortlessly. It features a magnetic base for mess-free lid removable and comes in a stylish bright red design. Offering fast, clean and effortless opening the device requires four AA batteries (included).

www.drivedevilbiss.co.uk

Strident - a name you can trust for high performance batteries

Karma mobility ltd

Unit 6 target ParK, redditch

Worcestershire b98 8yn

T: 0845 630 3436

E: info@karmamobiliTy.co.uk

www.karmamobiliTy.co.uk

The Ergo Lite 2 transit weighs just 8.5kg complete and the self-propel breaks down to 6kg making them among the very lightest wheelchairs available on the market.

Ergo Lite 2 Transit Wheelchair

Ergo Lite 2 Self Propel Wheelchair

THE ERGO LITE 2, PROUD WINNER OF

Zest S

Discover Zest S with an increased user weight capacity of up to 26.5stone and a larger captain seat for added driving comfort. Easily disassemble into six compact pieces for the same transportability the Zest is known for.

With style and extra features not usually found on scooters of this size such as a completely adjustable and foldable tiller with an easy to use handle and controls that can be operated with fingertips or thumbs. It’s now even easier to charge devices on the go with the handy USB charging port conveniently located on the tiller under the control panel for easy access.