ICEBOLETHU GROUP Icebolethu Group was established in
and will be serving her second term,
2009 by Nomfundo Mcoyi, who was
beginning in January 2022. Nomfundo
inspired by the need for a reputable
also sits on the Board of Services SETA
funeral service provider, particularly in
and is a shareholder of Scribante
black communities.
Labour Consultants, as well as Blacksuits.
Twelve years later, through hard
NOMFUNDO MCOYI
GROUP CHIEF EXECUTIVE, ICEBOLETHU GROUP
The foundation is dedicated to focusing and driving community projects that contribute to developing one community area at a time.
48
IMPUMELELO TOP EMPOWERMENT
work, unwavering dedication, and
Amongst her many accolades,
ambition, Icebolethu Group has
Nomfudo has recently published a
over one hundred customer service
cookbook titled “Boardroom to the
branches and mortuaries including
Kitchen with Nomfundo Mcoyi’’.
two call centres, an academy, and
Within Icebolethu Funerals is
admin offices in KwaZulu-Natal and
Icebolethu Corporate, which
Gauteng. Six years ago, Icebolethu
offers group scheme funeral cover,
Group opened a branch in London,
providing products and services to
England specifically to take care of
people belonging to group schemes
SADC nationals living and working in
such as companies, churches, stokvels,
the United Kingdom
clubs, and similar groups.
Icebolethu Group consists of ten
The aim is to make Icebolethu Group
companies: Icebolethu Funerals;
accessible to all those who need it
Icebolethu Burial Services; Icebolethu
and, through partnerships with bigger
Tombstones; Icebolethu Funerals UK;
organisations, members are covered
Icebolethu Foundation; Icebolethu
and get to enjoy Icebolethu benefits.
Security Services; Icebolethu
The company’s motto, “dedicated to
Academy; Icebolethu Properties and
the care of those we serve,” is shown
Investments; Icebolethu Catering;
through training and grooming staff
and Icebolethu Memorials.
members to ensure that they provide clients with the best customer service.
The Group’s companies all service the two main income-generating
The company also provides a 24-
businesses, Icebolethu Funerals (FSP)
hour call centre service and has
and Icebolethu Burial Services (IBS).
packages designed to suit the desired
Icebolethu Group Chief Executive
target audience to ensure maximum
Officer and Founder, Nomfundo
customer satisfaction. The vision
Mcoyi, is also the KwaZulu-Natal
of Icebolethu Group is to be the
Chairperson of the South Africa
centre of excellence in the funeral
Funeral Practitioners Association
industry. This influences the ethos
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