Travelweek - October 28th, 2021

Canada’s Travel Trade News October 28, 2021 travelweek.ca

Back in demand

How tour operators are coping with skyrocketing bookings pg. 3

Air Canada launches self-administered testing kits 6 Holland America & Princess to accept mixed doses New Dreams resort coming to Cozumel

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TOP NEWS

Bookings skyrocket - and so do hold times for tour op call centres - as the industry goes into high gear to keep up with demand TORONTO — Travel agent Sandy Willett’s auto-response email was a clear indication that after more than a year and a half of extremely challenging times for the travel industry, the tide is finally turning.

“Travel is picking up again and we are very busy with new inquiries and bookings! However, your business is very important to me and I will get back to you at my earliest convenience.

Thank you so much for your business!”

Reached later, Willett confirmed that bookings at her Waterloo, ON-area Vision Travel agency are definitely on an upward trend. “I have been very busy in the last few weeks with inquiries and actual bookings from clients, especially to the south for the winter. I’ve had clients already travel and reporting back that they had a wonderful trip and so happy to be doing so again,” she says.

The news that the U.S. plans to reopen its land border to fully vaccinated Canadians effective Nov. 8, as announced earlier this month, woke up the travelling public and triggered bookings not just to the U.S. but to sun destinations this winter too, plus Europe and cruises.

And now that the blanket travel advisory against all non-essential travel has lifted, as announced last week, many in the industry expect bookings to come back with a vengeance.

Some clients will still be deterred by the cost of PCR testing for all passengers returning to Canada. Deputy Prime Minister Chrystia Freeland has said “the rules are the rules”, indicating that the PCR test requirement won’t be going away any time soon.

As Transat’s Chief Distribution Officer and President, TDC, Joe Adamo, put it during a panel discussion at TPI’s Emerge conference, asking returning passengers who have already shown proof that they’re fully vaccinated to also do mandatory PCR testing “is like having to wear a raincoat and carry an umbrella at the same time.”

For many, many Canadians who have waited more than 18 months for a vacation, the PCR tests will be worth it.

All the hassle and confusion with PCR tests and other requirements for vacationing now have made travel

agents a traveller’s best friend. “They are relying more now on agents to assist with the information they require to travel regarding COVID restrictions and requirements – especially since things are changing so quickly. This hopefully will convince more people that using a travel agent is the way to go!” says Willett.

She adds: “It is also so nice to see countries and cruise lines opening up and relaxing their restrictions – but at the same time working to keep travellers safe.”

Cruise lines including Holland America Line and Princess Cruises have announced revised vaccination policies, in line with the CDC’s update, that recognize mixed doses as fully vaccinated.

“We are getting some Canadians now but do expect to see more as travel restrictions begin to evolve permitting more access,” says Holland America Line spokesperson, Erik Elvejord. “Certainly the Caribbean and Mexico have been strong cruise destinations for our Canadian guests in the past and with the pent-up demand, we expect a great deal of interest from our Canadian cruisers this winter.”

Sandra McLeod of Red Door Travel in LaSalle, ON says she’s seeing more interest in cruising, especially from past cruisers. “They are comfortable with all the testing and health screen-

ing. Many have said they feel safer on a cruise ship than going to the grocery store or Costco,” she says.

For McLeod's clients, the focus is also on Europe. “People are definitely more interested in travelling. Bookings for 2022 and beyond are ramping up.”

CALL CENTRE HOLD TIMES STILL AN ISSUE

All those bookings mean more calls coming into the tour operators. The sudden influx of business is making the long hold times for call centres - a problem throughout the pandemic even worse.

Tour operators taking part in the TPI Emerge panel discussion tackled the issue head-on.

“It’s the elephant in the room,” said Lucy Sabella, VP Operations for Air Canada Vacations. Current hold times are upwards of three hours, she noted, adding “we’ve been seeing this every day for the past while.”

Adamo said Transat is experiencing similar challenges, while Sunwing Travel Group’s COO Andrew Dawson said Sunwing has been cushioned somewhat thanks to call centre resources at U.S.-based Vacations Express, owned

by Sunwing Travel Group.

Sabella, Adamo and Dawson all say they’ve been onboarding hundreds of new recruits for their call centres.

October 28, 2021 | TRAVELWEEK | 3

TOP NEWS “Demand is good, calls are up,” said Adamo. “The problem is, into the call mix are requests for changes, postponements, cancellations. We also did not anticipate that the average call length would be more than double the usual.”

Adamo notes that call centres are typically high turnover, high attrition workforces. The frustration in attracting and keeping staff is a knock-on effect from the pandemic’s financial aid programs and is impacting businesses across Canada in many sectors. “We are short staffed. It’s not about trying to save money. We are actively recruiting,” he said.

Sabella and Adamo thanked agents for their patience and urged them to check all other available service options, including online and other self-service tools, before picking up the phone with a question or request.

“We’re all a bit overwhelmed but please trust in the integrity of the processes,” said Adamo. “And please only call if you need to. We still get too many calls for final payments and seat selections.”

Sabella noted that system enhancements including “a lot more online selfserve tools” are coming soon from ACV. Air Canada’s Travel Ready hub is another key resource, she added, which helps streamline all necessary travel documentation, COVID-19 testing requirements and country travel restrictions for travellers.

Dawson, Sabella and Adamo had some final words for agents as the industry heads into a winter season that’s suddenly looking a lot more positive.

“Now is a great time to be selling the products that you trust,” said Dawson.

“Offer customers flexibility … the flexible [booking and cancellation] programs really do come in handy,” said Sabella.

And these words, now more relevant than ever after 19 months of the pandemic, from Adamo: “Know your worth, and charge professional fees.

And look forward to better and more fun days ahead.”

Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca

TRAVELWEEK

“Sell what’s selling”, and right now that’s last-minute getaways, says Sunwing’s Murphy TORONTO — Don’t shy away from promoting last-minute getaways because that’s where the demand is right now, says Sunwing’s VP, Retail Sales, Deana Murphy.

During an industry leaders’ travel trends panel discussion at TPI’s Emerge online conference, Murphy shared that about 75% of Sunwing’s bookings in recent days were for Canadians travelling in the next 12 weeks. “And probably half of that was for travel in the next six weeks,” she added.

Over the years travel agents have had a love-hate relationship with shrinking booking windows and last-minute packages.

But for many Canadians, the flexibility of a last-minute vacation is key as the country comes out of the pandemic.

“I encourage you to be comfortable promoting last-minute getaways.

Many Canadians are ready to travel now.”

“We need to sell what’s selling,” Murphy told TPI advisors. “Most of the people in-destination right now booked in the last few weeks. I encourage you to be comfortable promoting last-minute getaways. Many Canadians are ready to travel now.”

Capacity in Punta Cana and Cancun is at pre-pandemic levels right now, she added.

Booking last minute lessens the changes of changes and cancellations, she said.

Murphy also noted that booking last-minute means full payment is due immediately, and that means commission payments. “And who

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doesn’t need commission right now?”

Murphy had another message for agents: travel. Not just selling it, but doing it. “We have hundreds of travel agents who are travelling with us,” she says. “The industry needs to have travel agents feeling confident about selling travel, and getting back out there and promoting travel. Who wants to book travel with a travel agent who hasn’t travelled?”

MORE TRAVEL TRENDS Along with plenty of last-minute bookings, Murphy said there’s also a big uptick in requests for long stays of two, three or even four weeks.

Work-cations are increasingly popular too. Fuelled by pent-up demand from the pandemic, Canadians are choosing to combine downtime with worktime. “A lot of people, all they need is WiFi to continue to work,” she said.

Also taking part in the TPI panel, Beth Butzlaff, VP, Global Partner Relations for Virtuoso, said the bleisure travel trend is going strong for Virtuoso too, especially with clients looking to tack a few extra days at the end of a work trip for a quick family getaway.

Another trend is bigger suites, over-the-water bungalows and the like. That will no doubt be music to the ears of travel advisors selling Sandals and Beaches Resorts. Maureen Barnes-Smith, Director of Sales & Marketing, Unique Vacations Canada Inc., told TPI advisors that “the best time to fish is during a storm.” She encouraged TPI advisors to connect with clients.

Some 350 TPI advisors and 45 supplier partners took part in TPI’s Emerge virtual conference. TPI’s 2022 conference will be an in-person event.

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TOP NEWS

Q&A with Tim Morgan, co-founder of The 1000, the industry’s new travel advisor recognition program TORONTO — Travel agents have never worked harder than they have throughout the pandemic - and that’s 19 months and counting on top of decades of expertise and service for many experienced advisors in this industry.

So maybe it’s the perfect time for the launch of a new travel advisor recognition program.

Called ‘The 1000’, the program launched on Oct. 19 with applications avail-able free to travel agents around the world until Nov. 5, 2021, at www.the1000.club.

Tim Morgan, well-known in the Canadian travel industry from his work with TPI, Virtuoso and more, is a co-founder of The 1000, along with Jeff Sirota, formerly with Small Luxury Hotels of the World.

The 1000 is a club for the world’s most influential travel advisors, with an industry-first plan to build the only community of wholly-verified, top producing travel advisors from every corner of the world, across all travel product types and budgets, say Morgan and Sirota.

The 1000 is designed to complement a travel advisor’s existing agency or consortia relationship.

Morgan and Sirota add that The 1000’s recognition platform gives all advisors the ability to understand how their sales success likely compares to others in their local area, country, and world. Once verified by The 1000, the idea is that advisors can use this recognition to enhance their marketing to new and existing clients and supplier partners.

The 1000’s Club Board includes Ulla Heffel Bohler, CEO, Insight Vacations & Luxury Gold, Chris Austin, CSO, Explora Journeys, Filip Boyen, CEO, Forbes Travel Guide and more. The program was developed with assistance from a global travel advisor committee.

“As a new travel industry emerges beyond the pandemic, it is more important than ever that advisors understand how powerful their influence is and that they are receiving recognition that is relevant to them, their clients, and their supplier relationships,” says Morgan. “We are entering a new era that requires a new approach.”

Travelweek wanted to know more, so we caught up with Morgan for a Q&A: Q. What are some of the rewards / benefits / incentives for agents that join The 1000?

“The most important benefit of what we’re doing is recognition. Advisors work incredibly hard and they deserve to be recognized, no matter what type of travel product they sell. With this recognition in hand, advisors will benefit from doors opening from their marketing efforts to their supplier relationships to their network of knowledge and influence growing among their peer group of similarly-positioned travel advisors around the world. Rather than tell members of The 1000 what we think their benefits should be, we’re going to work closely

with them over the next few months to put together a program that aligns with their needs and goals.”

Q. Is this a group of agents that sell luxury, or top sellers in across all categories?

“All advisors across all categories are invited to apply. Luxury, premium, budget, corporate, travel, cruise, air - you name it.”

Q. Can you spell out how this will impact agents’ marketing efforts?

“Travel advising is a profession that deserves recognition just like any other profession. Any badge, certification, or accreditation that an advisor can add to their arsenal in marketing themselves to current and prospective clients and industry partners will ultimately help them achieve their goals.”

Q. Are you currently working with any of the agency groups?

“We are not currently working with any agency or consortia groups, however are open to discussions. The more industry partners that recognize the importance of understanding each individual advisors’ needs, the better.”

Q. What feedback are you hearing from retail groups and consortiums about The 1000?

“It is early days but both in our validation work on the program and in the feedback we’ve received since launch, the feedback from across the industry has been positive, including from agency owners and groups. Our industry is built on the strength of the whole and every piece of feedback we’ve received thus far is that we are filling a void that needs to be filled.”

Q. Will membership be capped at 1,000 or is that more just for the branding?

“We plan to expand the numbers based on the needs of the membership. The important part for us right now is to bring together a membership of like-minded travel advisors who are

6 | TRAVELWEEK | October 28, 2021

TOP NEWS interested in shaping the future of the travel advisor community.”

Q. Who will be vetting the advisors’ applications and determining the membership? Are there concerns the process could be too subjective? Is membership based on annual sales, and if yes, could that shut out some excellent advisors in smaller markets who offer great customer service but may not be able to compete on a dollar-for-dollar sales basis with other advisors in larger markets?

“Vetting of applications is purely based on sales production. We understand that every travel advisor approaches their business differently and that’s why we built our recognition calculator – the first step of the application form – to help them understand that they are valuable, no matter where they live, what type of travel they sell, or what type of sales they have. There is a place for everyone in this industry who believes in the professionalism of the travel advisor and we’re kicking off that program with the launch of The 1000 today.”

Q. Will there be distribution of membership across all countries?

“Membership is open to travel advisors from all across the world. Travel is inherently global and the travel advisor profession is important in every corner of the globe.”

Q. Once an advisor gets membership, what fees are involved, if any?

“It is free to apply to The 1000 and recognition itself will also be complimentary.

We don’t believe in ‘pay-to-play’ when it comes to providing a recognition award as an advisor has already shown their value and worth through their sales production – they’re already earned it, in our eyes. We only plan to charge an optional fee starting in March 2022 for other program attributes that may warrant it, should an advisor choose to participate in them.”

Q. What’s your message for travel advisors?

“Advisors need to know that they are relevant - not just to their clients and to suppliers but to a healthy industry - and that they need to work with industry partners who understand and amplify their relevancy.”

White River, St Ann, Jamaica

Jamaica announces enhanced PCR testing services for Canadians KINGSTON, JAMAICA — Jamaica is making it easier and more affordable for Canadians to return home with their proper COVID-19 PCR test results in hand.

The destination has partnered with two private laboratories on the island to provide Canadian residents returning home to Canada with access to in-hotel PCR tests at a discounted rate.

As per Canada’s ongoing pre-entry test result requirements, all travellers five years of age or older, regardless of citizenship or vaccination status, must provide proof of a COVID-19 negative molecular test result (PCR, NAT or RT-LAMP) within 72 hours of their scheduled departure time of their flight to Canada, or proof of a previous positive test result taken between 14 and 180 days. Rapid antigen tests are not accepted.

As of Oct. 25, Canadians in Jamaica will be able to book their required pre-departure COVID-19 molecular test directly through Baywest Wellness Clinic and Technological Solutions Limited (TSL) for US$75 (inclusive of taxes), a reduction of more than 50% off the previous PCR testing price.

Canadian visitors must schedule their test through a dedicated online laboratory portal in order to qualify for the exclusive rate.

Tourists staying at a licenced hotel in Jamaica’s Resilient Corridors can schedule a PCR test to be conducted on property via a convenience concierge service.

Those staying in a private villa, guesthouse or residence can book an in-person appointment at the closest Baywest or TSL laboratory location.

Travel agents will also be able to book PCR testing on behalf of their clients in advance.

Both PCR test booking platforms include all the necessary information required to re-enter Canada, including travel dates and the location of the test. Payment for the service will be processed online at the time of booking via credit card. Test results from Baywest and TSL will be emailed directly to clients 24-48 hours following the sample collection.

“Jamaica’s new in-hotel PCR testing and reduced pricing will be a game-changer for Canadian travellers visiting the destination,” said Jamaica’s Minister of Tourism Edmund Bartlett. “This effort is the latest initiative in our ongoing Jamaica CARES program, a comprehensive destination-wide commitment to providing all travellers with a safe and seamless experience while visiting our beautiful island.”

To book a PCR test go to https://getwellnow.io/covidtesting (Baywest) and https://www.tsltech.com/pcr-test-canada/ (TSL).

For more information about Jamaica’s entry protocols and testing services go to visitjamaica.com/travelauthorization.

October 28, 2021 | TRAVELWEEK | 7

WORLD NEWS

CRUISE LINES Viking has begun sailing from Port Everglades for the first time for the 2021-2022 winter season. The 930-guest Viking Orion departed from the port on Oct. 20; its identical sister ship, Viking Star, will begin sailing from Port Everglades on Nov. 6. Both ships will sail on a variety of itineraries in the Caribbean and Central America through 2022.

Cruise Critic, a leading cruise reviews site, has released the results of a new consumer sentiment survey sent out in early September. The results, based on over 5,000 responses, found that the intention to cruise remains high, with 66% indicating that they currently have a cruise booked, and 65% planning to sail within the next six months. Just over a third (34%) said they do not have a cruise booked at this time. Almost half (49%) said their next booked cruise is to the Caribbean, Bahamas or Bermuda originating in the U.S., while 15% are planning an ocean cruise in Europe. Another 13% are taking a North American cruise to Alaska, Hawaii, coastal Canada or a river cruise. As for length of stay, 42% said they were looking at voyages in the six- to nine-day range.

DESTINATIONS

Viking Orion

Windstar Cruises has officially found its new home in Miami, the epicentre of the cruise industry. The small-ship cruise line is moving its headquarters from Seattle to Miami by June 2022 and has signed a lease on the fifth floor in the Doral Concourse, located adjacent to the CItyPlace Doral mixed-use project and just minutes from Miami International Airport. As part of the headquarters transition, some Windstar corporate positions are moving to Denver where the cruise line’s parent company is based, while others will be operating remotely primarily from the Seattle area. Five of Windstar’s six yachts are now back in the water with vaccination mandates in place for all passengers and crew as well as a host of health and safety precautions.

Uniworld Boutique River Cruises has unveiled images of its newest Super Ship, the S. S. Sphinx, on the Nile river in Egypt. The ship set sail on Sept. 23 as the only luxury river cruise currently in Egypt, offering two gourmet dining venues onboard, including a private dining room and an al fresco dining experience on the upper deck. Menus reflect the destination, with delicious options like veel ‘fatteh’ and mulukhiya Egyptian bread. There’s also a swimming pool, massage room and 42 suites. The ship operates the 12-day ‘Splendors of Egypt & The Nile,’ starting and ending in Cairo with highlights like the Temple of Karnak, the famous Egyptian Museum and more.

Uniworld's S.S. Sphinx

Jamaica brought home plenty of hardware from the 2021 World Travel Awards, held recently in Dubai. The destination was awarded first place in the following categories: Caribbean’s Leading Destination; Caribbean’s Leading Cruise Destination; Caribbean’s Leading Adventure Tourism Destination; Caribbean’s Leading Nature Destination; and Caribbean’s Leading Tourist Board. The annual World Travel Awards is voted by travel and tourism professionals and consumers worldwide. Jamaica reopened its borders in June 2020 with extensive health and safety protocols, and was among the first countries to receive the World Travel & Tourism Council’s Safe Travels recognition.

Donovan White, Director of Tourism, Jamaica (left) and Hon. Edmund Bartlett, Minister of Tourism, Jamaica

HOTELS Radisson Hotel Group has identified West & Central Africa as key markets in its African development strategy, growing its portfolio from one hotel in 2008 to the current portfolio of 25 hotels in operation and under development. With its robust expansion strategy, the Group is on track to double its portfolio to 50 hotels by 2025. In 2020, despite the pandemic, the Group was able to increase its West & Central African portfolio with three new hotel signings, adding over 625 rooms, further reinforcing its presence in key markets like Nigeria and Mali while also entering a new West African market, Ghana. Another milestone was the debut of Radisson Collection brand in Africa, with the opening of Radisson Collection Hotel, Bamako in December.

8 | TRAVELWEEK | October 28, 2021

NEWS

Travel advisory lifts but solvency concerns for many agents remain TORONTO —The federal government has dropped its travel advisory against all non-essential outside of Canada, for fully vaccinated Canadians.

In addition, federal certification for international travel for fully vaccinated Canadians will piggyback on provincial vaccine passports.

With the elimination of the blanket travel advisory, in place since March 2020, the system now reverts back to the familiar country-specific list of advisories.

Travel industry execs and organizations have been calling for this move for months, which opens up more availability for travel insurance coverage, and will get many more Canadians travelling again.

ACTA President Wendy Paradis says ACTA is happy to see the blanket travel advisory go, and wants the cruise advisory - still in place, and at a Level 4 - updated too.

“The lifting of the global travel advisory is a significant win for travellers, travel agents and the entire Canadian travel industry. However, it is disappointing that the blanket advisory against all cruise ship travel remains for fully-vaccinated travellers. Cruise line operators have proven that safe cruise travel is feasible. We continue to call on the federal government to lift the cruise advisory for fully-vaccinated travellers, recognizing the incredible efforts cruise lines have taken to follow strict government-mandated health and safety protocols,” says Paradis.

“From our understanding, Trudeau and Freeland’s announcement of extended financial assistance provides no help to Independent Travel Advisors, who are now left with zero government aid, now that the CRB is ended,” says ACITA co-founder Judith Coates, adding that more will become clear when the final details are released.

And with the exception of tour operators who have transitioned to an upfront commission model, commissions aren’t typically paid until clients travel.

That’s another concern, as Coates notes.

“The announcement of the lifting of the blanket travel advisory is welcome and long awaited news, however ACITA continues to remind its members that we need to continue to drive the point home to MPs that we do not see revenue until 5 to 11 months past the lifting of any travel advisories,” she said.

“Yes, our clients will now have more confidence in booking travel, but because of our delayed revenue stream, we will not be paid for those bookings until travel takes place and we know that most trips are booked six to 12 months in advance.

Many independent travel advisors are barely hanging on by a thread.”

Coates adds that she’s hoping that on Nov. 1, 2021, when the ban on cruise ships sailing in Canadian waters is lifted, that the Level 4 cruise advisory will also be lowered: “Cruise ships are now one of the safest places to be!”

GOVT. AID PROGRAMS

Air Canada launches self-administered COVID-19 test kits

The lifting of the travel advisory is great news for the industry. Challenges remain with retail travel’s delayed revenue stream, and the wrap-up of CRB. New financial aid programs from the federal government include a Tourism & Hospitality Support program and a Hardest Hit Recovery Program, with wage subsidies and rent assistance.

Both run Oct. 24, 2021 - May 7, 2022.

There’s also a new ‘Lockdown Benefit’ of $300 per week, for workers “subject to a lockdown”, and designed for those who aren’t eligible for EI. However the Lockdown Benefit is designed as a one-off program for unexpected lockdown situations, not as ongoing support.

MONTREAL — Air Canada has announced what it calls the industry’s most comprehensive travel testing options in partnership with Switch Health, including portable self-administered COVID-19 molecular and antigen test kits for passengers.

Air Canada passengers can travel with the kit and test themselves while abroad prior to their flight to Canada to meet federal government testing requirements without the need to visit a foreign COVID-19 testing clinic.

Other options also include a portable self-administered Antigen Test Kit, which is accepted by many countries such as the U.S. The tests are conducted under the re-

mote supervision of a Telehealth professional from Switch Health and include an electronic report suitable for travel.

The tests don’t require any lab processing and the results are received in under 45 minutes with an official electronic report suitable for travel.

Air Canada is Switch Health’s launch partner for these new tests, with limited quantities initially available for Aeroplan members.

The news comes on the heels of the lifting of Canada’s travel advisory and the federal government’s vaccine passport certification for international travel. The federal government currently requires travellers arriving in and returning to Canada to present a negative molecular test taken within 72 hours of their flight.

While last week’s lifting of the travel advisory was cheered by the industry, there has been concern that Canada’s PCR test requirement for all returning passengers could cause travel’s recovery to lag.

The testing kit options, including the Switch Health COVID-19 RT-LAMP Kit, make travelling abroad easier and more predictable until such time as the testing requirements evolve, says Air Canada. Switch Health is a Canadian-based healthcare company.

“Air Canada is a leader in adopting and implementing science-based safety measures to simplify our customers’ journey,” says Mark Nasr, Senior Vice President, Products Marketing & eCommerce at Air Canada.

“Together with Switch Health, we are pleased to offer our customers the most comprehensive range of travel testing options that will make travelling abroad easier and more predictable. Switch Health also seamlessly integrates into Air Canada’s digital tool allowing customers to securely submit their COVID-19 test results and records of vaccination, further simplifying the travel experience,” he added.

Aeroplan members will have exclusive access to preferred pricing on all Switch Health testing products. Aeroplan preferred pricing for the portable Antigen test kit start at $79 plus applicable taxes (one kit includes two tests), and the portable RT-LAMP test kit start at $149 plus applicable taxes.

Members also earn 1,000 Aeroplan points on RT-PCR tests and 500 Aeroplan points on RT-LAMP Test Kits and Antigen Tests. Aeroplan is free to join.

Customers can visit aircanada.com/ switchhealth for all the details or order a test kit at switchhealth.ca/aeroplan or redeem at aircanada.com/estore.

October 28, 2021 | TRAVELWEEK | 9

NEWS

Zero change fees and free COVID medical coverage on most all-inclusive packages with Sunwing TORONTO — As travel begins to reopen in earnest, Sunwing is reminding agents that it offers zero change fees plus free COVID-19 medical coverage on most all-inclusive packages.

The goal is to make it as easy as possible for agents and customers to navigate the new world of travel with more flexibility, insurance options and relevant content than ever before, says Sunwing’s Chief Marketing Officer, Samantha Taylor.

Plus, agents and customers will find relevant COVID-19 content on destination, hotel and Travel Requirements landing pages at Sunwing.ca. The information at the landing pages takes the guesswork out of the vacation planning process, providing current information on travel regulations, including destination entry requirements, insurance options, PCR testing information, a pre-departure checklist and tips for returning to Canada.

“We want to make the travel process stress-free from start to finish, and help Canadians navigate travel requirements and get back to vacationing under our wing,” says Taylor.

“Agents and customers will have everything they need right at their fingertips on Sunwing.ca, including key content directly on destination and

hotel description pages, from entry regulations to on-site PCR testing and COVID-19 coverage. Plus, more valuable information and resources are available on our Travel Requirements page. This is all part of our ongoing commitment to provide Sunwing customers with peace of mind when travelling so they can focus on what matters most: enjoying their vacation.”

Complimentary COVID-19 medical coverage is offered on most all-inclusive vacation packages that include flights onboard Sunwing Airlines, and is applicable on packages booked by Nov. 11, 2021 for departures Nov. 1, 2021 - April 30, 2022. The insurance is underwritten by Manulife and provides coverage in the unlikely event that customers contract COVID-19 and need to seek emergency medical coverage while on vacation. Customers can also opt to upgrade to the Manulife Pandemic Travel Plan from $4 per day for full trip interruption benefits, including quarantine costs, new return flights if required and more.

Agents and customers can also easily identify which hotels and resorts offer on-site PCR testing with a new On-Site PCR Test icon and detailed testing tab on applicable hotel pages, in addition to a list of off-site testing locations on the Travel Requirements page. Select destinations have also been designated as Easy Entry Destinations, chosen for their simple entry regulations and limited restrictions such as no inbound testing requirements.

Sunwing is also offering savings of up to 45% off popular vacation packages with its Yes You Can sale.

Sunwing, Yes You Can

10 | TRAVELWEEK | October 28, 2021

Air Canada Vacations to offer flights to The Exumas this winter THE EXUMAS — Air Canada Vacations will be operating direct flights from Toronto to George Town in The Exumas starting Dec. 19, 2021.

The Airbus A220-300 flights will run once a week on Sundays until April 17, 2022, departing at 9:30 a.m. from Toronto’s Pearson International Airport and arriving in The Bahamas by 1 p.m.

“As the demand for leisure travel continues to grow, we’re ready to advance the recovery of our industry by meeting the needs of travellers from all walks of life,” said Nino Montagnese, Vice President, Air Canada Vacations. “We want to entice Canadians to dream of relaxation, adventure and sunnier days ahead. Exuma provides the perfect breathtaking backdrop for those dreams.”

Effective Nov. 8, 2021, Air Canada will also be offering daily flights from Toronto to Nassau. Beginning in December, weekend flights will also be available from Montreal to Nassau.

All persons travelling to The Bahamas are required to apply for a Bahamas Travel Health Visa at travel.gov. bs. A Travel Health Visa is no longer required for inter-island travel within The Bahamas.

All arriving passengers, vaccinated and unvaccinated, as part of the Bahamas Travel Health Visa application, are required to opt in to COVID-19 health insurance that covers them for the duration of their stay in The Bahamas.

The cost of insurance is included in the health visa application fee.

Fully vaccinated travellers are required to upload negative Rapid Antigen test results in addition to valid proof of vaccination (Provincial government-issued vaccine record card).

Unvaccinated Canadians travelling to The Bahamas would have to obtain and present an rt-PCR test and would also be required to take a Rapid Antigen test on the 5th day of their stay.

Now in effect, all children between the ages 2-11 wishing to enter The Bahamas are required to obtain a negative COVID-19 test (Rapid Antigen or PCR) taken no more than five days prior to the date of arrival in The Bahamas. All children under the age of two are exempt from any testing requirements.

NEWS

Holland America & Princess now accepting mixed vaccine doses SEATTLE — Holland America Line and Princess, both part of Carnival Corp., have announced the acceptance of passengers with mixed doses of COVID-19 vaccines.

The news follows the CDC’s announcement earlier this month that the United States will allow foreign visitors who’ve received doses of two different COVID-19 vaccines to enter when its borders reopen on Nov. 8 to fully vaccinated travellers.

There are approximately 3.9 million Canadians who have received mixed doses of COVID-19 vaccines.

Both cruise lines are accepting the following COVID-19 vaccines: • Pfizer: 2 doses • Moderna: 2 doses • Johnson & Johnson: 1 dose • AstraZeneca: 2 doses • Sinopharm: 2 doses • Sinovac: 2 doses • MIXED DOSES of Pfizer (1 dose) + Moderna (1 dose) • MIXED DOSES of AstraZeneca (1 dose) + Pfizer (1 dose) OR Moderna (1 dose) HOLLAND AMERICA LINE On Nov. 8, 2021 Holland America’s COVID-19 vaccination policy will revise to the following: • Guests will be considered fully vaccinated who have received their final dose of an approved COVID-19 vaccine, or any combination of two doses of an authorized or approved vaccine at least 14 days prior to the beginning of the cruise.

• Eligible vaccines are ones that have been approved/authorized by the Food and Drug Administration (FDA) or have emergency use listing by World Health Organization (WHO).

PRINCESS According to the cruise line, guests will be considered fully vaccinated if they’ve received their final dose of an authorized/approved COVID-19 vaccine, or any combination of two doses of an authorized/approved vaccine at least 14 days before the start of the cruise.

It is unclear when Princess’ mixed dose policy takes effect, however, its website has already been updated to reflect the new measure.

Exploring Athens like a local, one beautiful neighbourhood at a time Plaka, Athens

ATHENS — Whether you’re in the mood for nightlife or shopping, museums or good food, the beach or a stroll in the park, chances are Athens has exactly what you’re looking for. With every neighbourhood boasting its own distinct charms and personality, one can spend days – if not weeks – discovering new foods and attractions in a city as wonderfully diverse as this.

The most famous neighbourhood in the city is Plaka, known for its picture-perfect streets, historic landmarks and lively shops. Situated at the base of the Acropolis, Plaka is where to go to get lost among Byzantine churches, bustling cafes and restaurants and little-known museums like the fascinating Folk Instruments Museum.

In Monastiraki, old and new converge in a fascinating medley of flea markets, artisan workshops, street bands and traditional coffee houses.

Here, you’ll find former mosques from the city’s Ottoman era that today function as museums, as well as Byzantine churches and previously derelict buildings that have been revitalized with extraordinary displays of street art. At night, the neighbourhood comes to life as second-hand shops close and trendy bars open, with many setting out stools on narrow streets.

For high-end shopping, nothing beats Kolonaki, regarded as Athens’ poshest neighbourhood. After a boom in the 1990s that saw high-street retailers moving in, a new crop of Greek designers have set up shop, offering locals and visitors a glitzy shopping experience that’s second to none.

Plus, Kolonaki is also considered the

epicentre of Athens’ café culture, with an endless number of cafes and coffee houses on every street.

To see just how much Athens has changed and evolved over the years, one must only spend an afternoon in Keramikos, a neighbourhood experiencing a rebirth. In recent years, Keramikos has seen sweeping changes that have transformed it into one of Athens’ hippest and most eclectic spots, home to edgy art galleries, cozy bars, cavernous clubs and even Michelin-starred restaurants. At the heart is Avdi Square, an intersection of old and new the perfectly embodies the laidback vibe of Athens. Other notable landmarks that are equally alluring are the National Theatre of Greece featuring a façade inspired by Hadrian’s Library, and the Keramikos cemetery, a fifth-century B.C. necropolis that serves as the final resting place for ancient kings and other prominent citizens.

Forty minutes outside the city is picturesque Vouliagmeni, Athens’ glamourous resort town that instantly captivates with its stylish restaurants, upscale hotels like Four Seasons Astir Palace, talk-of-the-town beach clubs, and the beautiful Vouliagmeni Lake, a sunken cavern that’s open year-round. A particularly good time to visit is between May and late September, when Akti Summer Cinema hosts movies under the stars.

No matter which neighbourhood you venture to in Athens, you’re guaranteed an experience as diverse as the city itself. For more information on travel to Athens go to www.ThisIsAthens.org.

October 28, 2021 | TRAVELWEEK | 11

NEWS

Jamaican getaways made easy, with Sunwing

Blue Hole, Ocho Rios

TORONTO — Sunwing is making it easier for Canadians to return to the island of Jamaica.

Famous for its breathtaking beaches, lush mountain landscapes and vibrant culture, the tropical destination is a favourite island escape amongst Canadians year after year.

In a post-pandemic world, many travellers might be feeling overwhelmed about planning their next getaway, but the tour operator is making it easy with more flexibility than ever before, free COVID-19 coverage and simplified travel requirements for peace of mind.

TRAVEL WITH CONFIDENCE As the world continues to navigate through the pandemic, travel requirements and regulations are ever-changing. With the launch of Sunwing’s new Travel Requirements page, the tour operator is providing easy to understand updates on entry requirements, PCR testing and more.

Sunwing is also offering complimentary COVID-19 emergency medical coverage on most all inclusive packages in addition to the ability for customers to change their plans anytime with no fees up to seven days prior to departure.

NATURAL WONDERS IN OCHO RIOS Jamaica is home to some of the most beautiful landscapes in the Caribbean, from rolling hills to breathtaking beaches and magical waterfalls.

One of the Caribbean’s most famous waterfalls, Dunn’s River Falls, is located on the island outside of Ocho Rios.

Customers can explore the natural wonder on a Sunwing Experiences excursion, where they’ll have the chance

12 | TRAVELWEEK | October 28, 2021

to climb up the falls’ natural staircase, admire the rushing cascades and swim in the serene pools dotting the falls.

PRISTINE COASTLINE IN NEGRIL Jamaica is a haven for sun-seekers and beach lovers. On the island’s west coast, vacationers will find the shores of Negril’s world-famous Seven Mile Beach. This sprawling stretch of sand is lined with resorts, restaurants and bars, including local hotspot and fan favourite Rick’s Café. Perched on top of a 35-foot cliff, this bar is the perfect spot for vacationers to grab a cold Red Stripe, savour local specialties and take in stunning sunsets as they watch local cliff divers.

VIBRANT CULTURE IN MONTEGO BAY Located on the north coast of the island, Montego Bay is one of Jamaica’s most popular tourist destinations. Besides the beautiful beaches and resorts, Montego Bay is an ideal place for visitors to soak in the island culture. Vacationers can stroll down Gloucester Avenue, known as the Hip Strip, lined with bars, restaurants and shops where they can purchase handmade souvenirs. Montego Bay is also just a short excursion away from Nine Mile, a local village that’s home to Bob Marley’s childhood home-turned-museum where travellers can learn about Marley’s storied life as well as Jamaica’s history and culture.

Sunwing vacation packages to Jamaica are available from Toronto, Hamilton, Ottawa, Montreal, Edmonton, Calgary, Winnipeg, Halifax, Moncton and St. John’s. For more details, visit sunwing.ca.

New Dreams resort coming to Cozumel in early 2022 NEWTOWN SQUARE, PA — Apple Leisure Group (ALG) has signed a new resort to its growing portfolio – Dreams Cozumel Cape Resort & Spa in Cozumel, Mexico.

Scheduled to open in Q1 2022, the Dreams Resorts & Spas by AMR Collection resort will be the brand’s first resort in Cozumel and its 24th resort overall. According to ALG, the deal reaffirms its commitment to Mexico, where AMR Collection currently has 39 of its 102 resorts across its six brands.

“Mexico is a cornerstone of AMResorts’ success and growth, as travellers in the U.S. and beyond continue to seek out the beautiful destinations and world-class hospitality it is known for,” said Javier Coll, Group President of AMResorts Global Business Development. “The Dreams Resorts & Spas brand is among AMR Collection’s most popular and respected brands…we are confident in the addition of Dreams Cozumel Cape Resort & Spa to bring the brand standards to a new destination in Mexico.”

“Mexico is a cornerstone of AMResorts’ success and growth, as travellers in the U.S. and beyond continue to seek out the beautiful destinations and world-class hospitality it is known for.”

Upon opening, the resort will feature 154 Preferred Club suites, including JR Suites with swim-up access and oceanfront views, and family suites that can accommodate up to six people in connecting rooms. The resort will become the largest complex in Cozumel with access to the largest beach extension and spa on the island.

As part of the brand’s signature Unlimited-Luxury inclusions, Dreams Cozumel Cape Resort & Spa will offer four bars and lounges, four gourmet à la carte dining choices, pool and beach service, unlimited interna-

NEWS tional and domestic top-shelf spirits, 24-hour room and concierge services, daily activities and entertainment, nightly events and more. Guests of all agents will also have access to neighbouring Sunscape Sabor Cozumel, while guests 18 and older will have access to nearby Secrets Aura Cozumel.

For more details go to www.alg development.com.

Canada to lift Morocco flight ban on Oct. 29 OTTAWA — Canada has ended its final flight ban with the reintroduction of direct flights from Morocco, starting Oct. 29.

According to Transport Canada, the decision to lift the Notice to Airmen (NOTAM), was based on the improved COVID-19 situation in Morocco.

The flight ban, which restricted direct flights to Canada from Morocco, has been in place since Aug. 29.

Beginning at 12:01 a.m. EDT on Oct. 29, fully vaccinated travellers and those unvaccinated who are eligible to enter Canada will be able to board direct flights from Morocco to Canada with the following measures: • Travellers must have one of the following: Proof of a negative COVID-19 molecular pre-departure test result documented in the Moroccan COVID PCR Test Certificate issued by the Government of Morocco and recognized by the European Commission, taken within 72 hours of scheduled departure; or, Proof of a previous positive test result taken between 14 and 180 days before departure to Canada in lieu of a negative test. Travellers who have been in Morocco more than 14 days and have been infected while in Morocco, must provide proof of a positive COVID-19 molecular test documented in the Moroccan COVID-19 PCR Test Certificate issued by the Government of Morocco. Travellers who were infected prior to arrival in Morocco

must provide proof of previous infection from another country prior to their arrival.

• Prior to boarding, air operators will authenticate passengers’ Moroccan COVID-19 PCR Test Certificates by scanning the digital QR codes to verify/confirm the identity of the passenger and their test result. They will also ensure that travellers are eligible to come to Canada, have uploaded their information into the ArriveCAN mobile app or website, and have a mask to wear during travel.

Travellers who are unable to meet these requirements will be denied boarding.

Travellers who are eligible to enter Canada and who depart Morocco for Canada via an indirect route still need to obtain, within 72 hours of their flight to Canada, a valid negative COVID-19 molecular test from a third country – other than Morocco – before continuing their journey to Canada.

The news about Morocco comes nearly a month after Canada lifted its India flight ban, which first went into effect in April 2021.

Resorts of Ontario Appreciated Your Business!...We invite you to “GO Resorting” Resorts of Ontario is once again launching our Travel Trade Appreciation Month for November 2021. A special travel trade rate is extended to you as our valuable partners, for the month November of $89 per room/night, based on double occupancy at participating resorts. Taxes are over and above the special rate. Accommodation is subject to availability (some conditions may apply) Resorts of Ontario has launched our 2021 Great Escapes –Experience Gift Guide.

Rediscover All Ontario Has To Offer – The options are yours…whether you’re a fishing Enthusiast, a spa goer, a golfer, an outdoor explorer, or looking for family holidays, Ontario offers endless choices to satisfy your yearnings.

As you dream about the amazing experiences waiting for you throughout our spectacular Seasons, please use this guide to plan your vacation and getaways.

We encourage you to visit our website often to view the adventures and packages available at our wonderful Resort properties.

The Guide is a great resource for Gifting ideas at any time of year. Go Resorting!

Order your Great Escapes Guide today. Please share, distributed and spread the word on Resorting!

www.resortsofontario.com/travel 1.800.363.7227

You can order your Great Escapes Guide at escapes@resortsofontario.com or at www.envoynetworks.ca October 28, 2021 | TRAVELWEEK | 13

NEWS four weekly flights. Both routes will be operated by Air Canada Rouge on an Airbus A319 featuring Premium Rouge and Economy services and product enhancements including upgraded streaming entertainment and options to purchase high-speed Wi-Fi. Services to Vancouver and Calgary are in addition to two other new routes already announced back in July to Fort Lauderdale and Orlando, starting Nov. 19 and Dec. 17, respectively, and to the increased frequency to Punta Cana and Cancun as of Dec. 20. In addition, Air Canada’s capacity to Montreal and Toronto from Quebec City will be returning to 2019 levels by next summer, with eight and five daily flights, respectively.

Superior Room, Club Med Québec Charlevoix

Here’s your first look at Club Med Québec Charlevoix’s rooms TORONTO — Club Med has released the first images of its rooms and suites at the brand new Club Med Québec Charlevoix, opening on Dec. 3, 2021.

The first-ever Canadian all-inclusive resort will offer 302 rooms as well as a five trident Exclusive Collection featuring 25 suites that include Family and Couple Suites and Deluxe and Superior Rooms.

EXCLUSIVE COLLECTION SUITES The most luxurious accommodations at the new resort are the Suites, which offer a spacious living room, oversized bathroom and views of the St. Lawrence River. Set against a white and black backdrop, the décor has been inspired by Indigenous culture and includes leather, wood, fur and wool materials. Guests of the suites will have access to the premium Exclusive Collection Space, Le Saint-Laurent, which includes concierge service and a welcome lounge with a fireplace. They’ll also enjoy a members-only terrace and whirlpool, in-room minibar that’s restocked daily, room service, bar and champagne service, a dedicated ski room and high-end toiletries.

DELUXE ROOMS The Deluxe Rooms offers a picturesque panorama with beds facing the outdoor views. An attic-like ceiling and coffered paneling surrounds the blonde wood flooring and furniture. Red features prominently with a carmine-coloured barn door and carpet adorned with a 14 | TRAVELWEEK | October 28, 2021

modern version of the Arrowhead Sash.

Decorative furnishings pay homage to the surrounding nature with a log table, oak acorn-shaped hanging lamps and mushroom desk lamp.

SUPERIOR ROOMS Designed with relaxation in mind, the Superior Rooms feature shades of winter white and dusk blue to highlight the local colours. Guests will find an owl lamp, a dream catcher, doe-inspired bedside table as well as an exquisite silhouette of the Boreal Forest. Blonde wood is used to create the desk along with the flooring that runs underneath the star-dotted carpet.

Bookings for the new Club Med Québec Charlevoix are currently open.

Along with the accommodations and views, guests will enjoy a wide range of activities and amenities on site. For more information go to www.clubmed. ca/r/quebec-charlevoix.

Air Canada to launch new connections from Quebec City next summer MONTREAL — Next summer will see two new seasonal services from Jean Lesage International Airport in Quebec City (YQB), courtesy of Air Canada.

Flights from YQB to Vancouver will kick off May 20, 2022 with up to three flights a week, while service to Calgary will debut on May 21, 2022 with up to

“New services to Vancouver and Calgary will meet the growing demand from the Quebec City market for travel to Western Canada while at the same time allowing tourists from Western Canada to discover and enjoy Quebec City."

“This is really exciting news for Quebec City and we are happy to offer new popular destinations to Quebecers who we know love to travel,” said Mark Galardo, Senior Vice President, Network Planning and Revenue Management at Air Canada. “New services to Vancouver and Calgary will meet the growing demand from the Quebec City market for travel to Western Canada while at the same time allowing tourists from Western Canada to discover and enjoy Quebec City, one of the most famous destinations in the country, with its important cultural and historic sites and lovely landscapes along the St-Lawrence River in Charlevoix.”

Air Canada’s new refund policy is applicable to all tickets purchased, and offers customers the option of a full refund to the original form of payment, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65% bonus should the airline cancel or reschedule a flight by more than three hours.

NEWS

Travel Leaders Group’s EDGE 2021 conference captures travel’s forward momentum ORLANDO — After more than a year and a half of the pandemic, and a very tough road for the travel industry, “the ships are back in the water, planes are in the air, and people are travelling again,” says Travel Leaders Group President John Lovell.

Headlining a hybrid in-person / videoconference edition of the annual press conference at Travel Leaders Network’s EDGE conference, which took place from Oct. 18-21 at Loews Royal Pacific Resort at Universal Orlando, Lovell said the energy at the event was palpable, and so was the optimism.

“The business is coming back, you can feel it,” he said. “We’ve all made it.

We’re on the other side of this thing, we survived and we’re going to move on. I’m very encouraged for the future.

I think the best is yet to come.”

More than 1,400 travel advisors, suppliers and other industry partners registered for EDGE. It was the first live and in-person EDGE since May 2019.

Travel Leaders Group’s stats estimate a return to 2019-type numbers not next year, but the year after. “I think we’ll get back to true full strength sometime in 2023,” said

Lovell, adding “2023 could be a stellar year for all of us.”

In Canada there are now more than 700 TL Network members, says Christine James, Vice President of TL Network Canada. Some 38 members have joined since the start of 2021.

Effective Nov. 1 that will include The Travel Agent Next Door. Last week TTAND announced that it was joining TL Network. TTAND was formerly with Ensemble.

DISTINCTIVE VOYAGES’ RETURN TO THE SEAS EDGE updates included news that Travel Leaders Network’s popular Distinctive Voyages Hosted cruise program is returning to the seas, with some new additions.

Distinctive Voyages’ first sailing since the pandemic departed Sept. 26, 2021, and 19 Distinctive Voyages sailings are scheduled before the end of the year.

Passengers on these cruises will have a host, receive a shipboard credit and be given a bon voyage bottle of wine in lieu of a welcome reception due to social distancing regulations. In 2022 and 2023, there will be 578 Distinctive Voyages going to 30 countries and 47 ports of call.

Distinctive Voyages’ cruise partners include: AmaWaterways; Azamara; Celebrity Cruises; Crystal Cruises; Cunard Line; Holland America Line; Oceania Cruises; Princess Cruises; Regent Seven Seas Cruises; Seabourn; Silversea Cruises; and Windstar Cruises.

Travel Leaders Network President Roger Block (left) and Travel Leaders Group President John Lovell (right) at EDGE 2021 in Orlando

In 2022, Distinctive Voyages’ popular Private Car and Driver option will be offered on 16 Distinctive Voyages sailings.

Travel Leaders Group’s Chief Marketing Officer, Stephen McGillvray, noted that in addition to Distinctive Voyages, Travel Leaders Group’s cruise program also includes Amenity Departures, and the Culinary Collection. There are currently 5,544 Amenity Departures planned into 2024, with 17 preferred partners. The Culinary Collection meanwhile has 139 departures on the books into 2023, with a wide range of offers including Chef’s Table experiences, wine tastings, galley tours, specialty dining and more.

AGENT PROFILER UPDATE McGillvray also outlined enhancements to Travel Leaders Network’s lead generation program, Agent Profiler.

For the first time ever, Travel Leaders Network is allowing Agent Profiler advisors to turn off leads temporarily.

This allows the advisor to take time off without having to worry about a backlog of leads. The advisor’s profile will remain up, although they will not be able to be called, and users will see a customizable note that they are not open to new leads at the moment.

Agent Profiler now offers a remote agent locator, allowing a travel advisor to update their location from wherever they are currently working. Agent Profiler also offers an easy video appointment booker, requested by both travelers and travel advisors to accommodate social distancing measures and busy schedules. Agent Profiler will also host the video visit.

Advisors on Agent Profiler can now also list the number of years they have been a travel advisor. And if an advisor has completed Travel Leaders Network’s Book With Confidence program, a badge is added to their profile to let users know they are experts in traveling safely in this COVID-19.

For independent advisors, Agent Profiler will display the agency name on search results, along with their host agency.

In 2021 Agent Profiler delivered more than 150,000 leads to advisors. Leads are fuelled by Travel Leaders Group’s B2C site in the U.S., TravelLeaders.com, and in Canada, CanadianTravelAgents.ca.

October 28, 2021 | TRAVELWEEK | 15

NEWS

Flair to deploy four new aircraft next spring EDMONTON — Flair Airlines is set to welcome four new aircraft to its fleet next spring, which will expand its schedule in Canada and the U.S. by 33%.

As part of the ultra low-cost carrier’s unprecedented growth, it will deploy four brand new 737 MAX aircraft in April and May 2022. Two aircraft will be added to Flair’s Toronto base, bringing the total there to five, a second aircraft will be added to its Edmonton base, and a third aircraft to its Vancouver base.

A total of 14 new routes will be added, including service to four new destinations: San Francisco, Nash-

ville, Denver in the United States, and Comox in British Columbia, which will serve as a second gateway to Vancouver Island and complement existing service to Victoria.

With these new additions, Flair’s spring 2022 schedule will expand from 12 aircraft to 16. The airline will also create 150 new jobs for flight attendants, pilots and operational support staff, and is currently recruiting for 100 pilot positions to meet the needs of its growing fleet.

New routes will include the following: USA • Toronto – Nashville (YYZ-BNA) - 2x weekly starting April 14, 2022 • Toronto – Denver (YYZ-DEN) - 3x weekly starting April 15, 2022

TL Network announces affiliate member awards TL Network announced the winners of its Canadian Affiliate member awards at EDGE, the network’s 2021 international conference and trade show, which took place Oct. 18-21 at Loews Royal Pacific Resort at Universal Orlando.

Champion of Supplier Partners went to LaSalle Travel Services, Inc. in LaSalle, ON, which is owned by Jacqueline Mizon.

KVI Travel in Victoria, B.C., owned by Kyle Oram, was named Member Engagement Star.

Winner of Peer-To-Peer Service was Cruise Holidays in Oakville, ON, owned

by Lola Vassiliadis.

The ‘MacGyver Award,’ also known as the ‘Resourceful Response to 2020 Challenges,’ was given to Newwest Travel in Edmonton, AB. And the 2021 President’s Award went to Carlton Montaut of Centre Holidays Inc. in Mississauga, ON.

• Edmonton – Nashville (YEG-BNA) - 2x weekly starting April 14, 2022 • Edmonton – San Francisco (YEG-SFO) - 2x weekly starting April 14, 2022 • Vancouver – San Francisco (YVR-SFO) - 3x weekly May 17, 2022 CANADA • Calgary – Comox (YYC-YQQ) - 3x weekly starting March 29, 2022 • Edmonton – Comox (YEG-YQQ) - 3x weekly starting March 29, 2022 • Edmonton – Regina (YEG-YQR) - 2x weekly starting April 14, 2022 • Edmonton – Montreal (YEG-YUL) - 3x weekly starting April 15, 2022 • Edmonton – Winnipeg (YEG-YWG) 3x weekly starting April 15, 2022 • Edmonton – Saskatoon (YEG-YXE) - 3x weekly starting April 15, 2022 • Toronto – Victoria (YYZ-YYJ) - 1x weekly starting May 7, 2022 • Vancouver – Kelowna (YVR-YLW) - 3x weekly starting May 16, 2022 • Kelowna – Victoria (YLW–YYJ) - 3x weekly starting May 16, 2022 The 737 MAX aircraft will help Flair achieve its goal of the lowest cost per seat mile of any Canadian airline. It delivers fuel savings and reduce the airline’s Co2 emissions by 14%.

Fares to U.S. destinations start between $99 and $129 one way, and several of the new domestic Canadian routes have fares starting at $49 one way, including taxes and fees.

Flair is also starting service to six U.S. destinations this fall and currently serves 18 destinations in Canada. By spring 2022 it will serve a total of 28 destinations.

Goway launches new Fiji packages ahead of country reopening on Dec. 1

TL Network Canada's Christine James and Carlton Montaut

16 | TRAVELWEEK | October 28, 2021

TORONTO — Ahead of Fiji’s reopening to fully vaccinated tourists on Dec. 1, Goway Travel has announced four new Fiji getaways for 2022.

Each of the four 7-night packages is tailored for a different kind of traveller: • Fiji Family Escape: This package includes first-class accommodation on Castaway Island in the beautiful Mamanucas. Included are daily meals, unlimited use of beach equipment, plus either an Adventure Pass

TOP NEWS

TTI Travel reopened its doors on Oct. 14 to host a casual pizza, wine & beer social for a small group of travel advisors based in the Greater Toronto Area. Over good food and drink, CEO Rocky Racco shared his optimism for the travel industry’s rebound, highlighted the growing importance of qualified travel advisors, and shared exciting opportunities that are in the works at TTI Travel. The agency will be hosting a virtual social in the weeks to come for its remaining advisors across Canada.

with a Banana B oat ride for two adults and two children, or eight hours of babysitting.

• Savasi Island Resort: For couples in search of privacy and romance, this package includes candlelit dining, daily yoga on the beach with an instructor, a guided herbal walking tour, a cooking class, unlimited use of beach equipment and more.

• Adventure on the Coral Coast: With this package, adventurers can explore the interior of Fiji’s largest island with an off-road safari across the Sigatoka River. Guests return each day to complimentary champagne and canapes at their deluxe accommodation.

• Yasawa Island Resort & Spa: Ideal for travellers with wellness in mind, this package highlights the Yasawas, considered among the country’s most remote islands. The package includes deluxe accommodations, a welcome gift package, daily 50-minute spa treatments, daily meals and a resort credit.

Fiji plans to reopen to designated travel partner countries, including Canada, starting on Dec. 1 when tourist flights on Fiji Airways will resume.

Visitors must show proof of vaccination and a negative COVID-19 test result within 72 hours of departure.

Upon arrival in Fiji, guests are transported to their hotel where they will await 48 hours to take a final Rapid Diagnostic Test. After this test, they are

free to explore Fiji’s safe travel areas and embark on day trips.

To learn more about Fiji’s protocols, entry requirements and travel packages, travel agents can join Goway’s Fiji webinar on Nov. 3, 2021. Attendees will also be entered to win a GowayPro Card. Sign up on www.Gowayagent. com. For more information contact Shirley Rourke at shirley@goway.com.

G Adventures reports 1,000th tour departure and shortest booking window TORONTO — G Adventures celebrated its 1,000th tour departure earlier this month with no fewer than 11 trips departing on the milestone date.

The company is also seeing its shortest booking window since the pandemic started. Travellers are now booking their G Adventures trips an average of four months prior to departure. That’s on a par with pre-COVID lead times.

G Adventures is currently offering 20% off its popular Classic program of bucket list adventures, and says it has plenty of inventory for those looking to book their long-awaited adventure.

According to David Green, managing director for G Adventures in Canada, the company has safely and successfully op-

erated tours since September 2020, more departures than any other operator since the onset of the global pandemic.

“We’re back running trips in more than 20 countries and are experienced in all the new protocols required for travel as the world reopens. The shortened booking window proves Canadian travellers are trusting us to get them back out into the world sooner rather than later,” says Green.

Classic tours on sale for 20% off, available to book until Nov. 1, 2021, for travel before Oct. 31, 2022, include: the 14-day Ultimate Italy, from Rome to Venice (now priced from $3,229 per person, down from $3,799; the 8-day Machu Picchu Adventure (now $1,383, down from $1,729); and the 11-day Backroads of Japan (now $3,759, down from $4,699).

“We’re back running trips in more than 20 countries and are experienced in all the new protocols required for travel as the world reopens.

The shortened booking window proves Canadian travellers are trusting us to get them back out into the world sooner rather than later.”

In August 2021 G Adventures introduced Vaccinated Tours and Travel-Ready programs. On Vaccinated Tours, all travellers and CEOs (chief experience officers) must have received a full COVID-19 vaccination with the final dose administered at least 14 days prior to day one of the tour. On Travel-Ready tours, all travellers and CEOs must have either received a full COVID-19 vaccination, or have a negative PCR test within 96 hours prior to day one of their tour’s departure. An icon will be featured next to each trip on the website to indicate which category of tour the departure falls under.

All trips booked benefit from G Adventures’ Book with Confidence policy, which lets travellers cancel or rebook their tour up to 14 days before their departure at no extra cost.

October 28, 2021 | TRAVELWEEK | 17

NEWS

Collette has new tours and Oberammergau agent incentives for its 104th travel season PAWTUCKET, RI — Collette has kicked off its 104th travel season with the launch of 29 brand new tours, now available for booking.

In addition to popular in-demand tours like ‘Shades of Ireland’ and ‘Reflections of Italy,’ the season features new tours to beautiful destinations like Croatia, Japan and The Netherlands.

Travel agents can also earn extra on bookings that include the famed Oberammergau Passion Play. To qualify for the program, they must make five new bookings with a minimum of one Oberammergau booking for

“It’s an exciting time for travel professionals as they strengthen their business and begin booking travel for their clients into 2023.”

2022 travel (double or single) to receive $500. The amount will increase to $1,500 for two Oberammergau bookings and five domestic bookings.

Agents who book 10 Oberammergau bookings can receive $1,500. In addition to the bonus incentive, clients will save up to $1,500 per couple, off the land cost of the tour, on new bookings made between Oct. 12, 2021 and Nov. 8, 2021, for travel between May 1, 2022 and Sept. 30, 2022.

Under the advanced commission program, Collette will pay a portion of the full commission amount based on type of booking and will be applicable for all departures, including new tours and Oberammergau 2022. Payments will not be recalled on the advanced commission payments if the client cancels.

“It’s an exciting time for travel professionals as they strengthen their business and begin booking travel for their clients into 2023,” says Jaclyn Leibl-Cote, President at Collette. “We’re thrilled to offer special incentives for them as well as the advanced commission program 18 | TRAVELWEEK | October 28, 2021

and encourage travel professionals to take advantage of both.”

To download a copy of Collette’s brand new worldwide brochure, complete with tours across all seven continents, click here or go to www.collette. com to order a copy.

Royal Caribbean to sail on inaugural Ultimate World Cruise in 2023 MIAMI — Royal Caribbean International has announced its first-ever ‘Ultimate World Cruise,’ a 274-night voyage that will visit seven continents and more than 150 destinations in 65 countries.

Sailing aboard Serenade of the Seas, the inaugural Ultimate World Cruise will be the longest world cruise available when it sails roundtrip from Miami on Dec. 10, 2023 through Sept. 10, 2024.

“This is the world cruise of world cruises,” said Michael Bayley, president and CEO, Royal Caribbean International.

“Now more than ever, people have resolved to travel the world and make up for lost time. Royal Caribbean is making that a reality with the ultimate vacation that welcomes those seeking adventure and exploration to taste, dance and dream with us around the world. To travellers asking themselves where they should go next, we say everywhere.”

Guests can book the full cruise now or choose from any of the four expeditions that will offer a wide range of destinations as soon as December 2021 – the Americas, Asia-Pacific, the Mediterranean and Northern Europe:

• Round the Horn: Americas and Antarctica Expedition: This once-ina-lifetime journey departs Dec. 10, 2023 to Feb. 11, 2024 and visits three continents, 36 destinations and four wonders of the world (Chichen Itza in Cozumel, Christ the Redeemer in Rio de Janeiro, Iguazu Falls near Buenos Aires, and Machu Picchu in Peru). It begins in Miami before setting course for the Caribbean, including the ABC islands (Aruba, Bonaire and Curacao).

It will then head to Antarctica and around Cape Horn. New Year’s Eve will be spent in Rio De Janeiro.

• Wonders of Asia and the Pacific Expedition: Sailing from Feb. 11 to May 9, 2024, this leg of the journey sails to three continents and 40 destinations.

Highlights include the Hawaiian Islands, Moorea and Tahiti, New Zealand and Australia’s Great Barrier Reef, Bali, the Great Wall of China, the Taj Mahal in India and Osaka and Okinawa in Japan.

• Middle East Treasures and Marvels of the Med Expedition: This expedition, which sails to three continents and 44 destinations from May 9-July 10, 2024, begins in Dubai before showcasing world wonders like Jordan’s lost city of Petra, the Pyramids of Giza in Egypt, Temple of Artemis in Ephesus, Turkey, and the Colosseum in Rome. Less-travelled places include Greece’s Olympia, once a sanctuary site to honour Zeus.

• Capitals of Culture: Sailing to three continents and 40 destinations between July 10 and Sept. 10, 2024, the final leg of the Ultimate World Cruise begins in the Mediterranean and heads north. Highlights include Barcelona, St. Petersburg, Norway’s fjords, the Blue Lagoon in Iceland and New York.

Royal Caribbean's Serenade of the Seas

NEWS For a complete world-class travel experience, the Ultimate World Cruise includes business class airfare, premium transportation and an evening of festivities and accommodations at a five-star hotel before setting sail. Plus, Crown & Anchor Society Platinum status members and above will receive a bonus Seven New World Wonders shore excursion package in addition to other perks, including a Deluxe Beverage package, VOOM Wi-Fi, laundry service and more.

WestJet’s winter route updates, WestJet Group’s new vaccination policy CALGARY — WestJet will be restoring service to more than 95 destinations across its domestic, transborder, sun and international network starting this December.

In addition, WestJet Group has announced mandatory vaccination against COVID-19 for all employees and travellers, effective Oct. 30, 2021.

With the addition of seven returning flights from Toronto, WestJet will offer nonstop service to 55 destinations including 26 international, 17 domestic and 12 transborder this winter from Toronto. From Calgary, it will offer nonstop service to 61 destinations including 30 domestic, 19 transborder and 12 international. Plus, it is adding nonstop options to Cancun and Orlando with the return of international flights to Winnipeg, and will serve 24 domestic, international and transborder destinations from Edmonton.

Here are the start dates and frequency of returning service this winter: • Toronto – Boston (4x weekly starting Dec. 17) • Toronto – Miami (4x weekly starting Dec. 16) • Toronto - Grand Cayman (1x weekly starting Dec. 16) • Toronto – Port of Spain, Trinidad and Tobago (2x weekly starting Dec. 17) • Toronto – San Juan, Puerto Rico (1x weekly starting Dec. 18) • Toronto – Roatan (1x weekly starting Dec. 19) • Toronto – Kelowna (3x weekly from Dec. 17-Jan. 5, 2022) • Calgary - Fort Lauderdale (1x weekly starting Dec. 18)

• Calgary – Punta Cana (1x weekly starting Dec. 18) • Calgary – Lihue (1x weekly starting Dec. 19) • Calgary – Kona (1x weekly starting Dec. 19) • Winnipeg – Cancun (up to 3x weekly starting Dec. 17) • Winnipeg – Orlando (1x weekly starting Dec. 18) • Winnipeg – Regina (4x weekly starting Dec. 16) • Edmonton – Honolulu, Hawaii (1x weekly starting Dec. 18) • Kelowna – Toronto (3x weekly from Dec. 17-Jan. 5, 2022) MANDATORY VACCINATION WestJet Group’s new mandatory vaccination policy for employees and travellers, effective Oct. 30, 2021, follows the federal government’s previous announcements of mandatory vaccination for air, rail and cruise travellers as well as for employees in the federally regulated air, rail and marine transportation sectors, both of which also come into effect on Oct. 30.

FOR WESTJET TRAVELLERS For Phase 1, for travel between Oct. 30 and Nov. 29, 2021, in order to travel with The WestJet Group, guests must prepare to provide proof of vaccination or proof of a valid PCR test to demonstrate the requirements for travel.

For Phase II, for travel on or after Nov. 30, 2021, only proof of vaccination for guests 12 years or older (with narrow exceptions) will be acceptable for travel on the WestJet Group.

The WestJet Group will be communicating these new travel requirements in various ways, including via notification emails, check-in declaration, validation requirements as well as on WestJet.com and flyswoop.com.

FOR WESTJET GROUP EMPLOYEES Effective Oct. 30, 2021, WestJet and Swoop will transition to fully vaccinated airlines with the implementation of the company’s mandatory employee vaccination policy.

All WestJet Group employees are required to be fully vaccinated against COVID-19 and full vaccination status is a requirement of employment for all future employees hired by the WestJet Group, with accommodations managed pursuant to human rights law.

Employees who fail to achieve full

vaccination status by Oct. 30, 2021 will face unpaid leave and termination of employment.

Sunwing, Porter Airlines and Air Canada have all previously announced their own mandatory COVID-19 vaccination policies

Eurail’s new distribution platform includes more convenient ticket options THE NETHERLANDS — Eurail has launched a new distribution platform that will allow travel companies and OTAs to more easily sell Eurail Passes.

Featuring a hassle-free API connection, distributors can seamlessly integrate, sell and issue passes online, or connect through the Eurail Ticketing System (ETS) for offline point of sales. Now, travel companies of all sizes can expand their product offerings, providing railway passes as an added option for customers.

“The platform simplifies the way we do business while allowing new and established partners a turnkey way to become sales agents of our commissionable products,” said Yi Ding, business and growth manager at Eurail. “While our passes have always been a popular choice for savvy travellers, the current demand for flexibility, coupled with the continuous growth of sustainable travel, leads us to project very strong demand in 2022 and beyond as Europe travel bounces back.”

The launch of the new program comes on the heels of the 2020 launch of the Eurail Mobile Pass (mPass), which was an instant success. It allows for click-ofthe-button booking and activation for consumers, in addition to a safe and efficient centralized system for carriers with enhanced sales and customer insights.

Eurail’s Global and One Country Passes also offer many benefits, including discounts on available Youth and Senior Passes, plus children travel free with an adult. Passes can be used within 11 months after purchase, with full flexibility in itinerary and starting date of the trip. Travellers can manage their trips independently with the Rail Planner app, including the ability to change or postpone travel plans at a limited cost as part of Eurail’s flexible refund and exchange policy.

October 28, 2021 | TRAVELWEEK | 19

NEWS

Scenic’s Wonder Savings include free and reduced airfare, early payment discounts & more VANCOUVER — Scenic’s annual ‘Wonder Savings Event’ is back, featuring ‘wonderful’ offers on both its river and ocean sailings.

ON THE RIVERS, SCENIC IS OFFERING: • Free or Reduced Airfare on select European and Southeast Asia river sailings • Early Payment Discount of 10% off the cruise fare when paid in full by Dec. 15, 2021 • Wonder Savings: Save $350 per couple on all river cruise bookings • Complimentary Deposit Protection Plan (a value of $125 per person) ON THE OCEANS, SCENIC IS OFFERING: • Free Business Class Airfare on select January to March 2022 Antarctica sailings • 2 for 1 Business Class Airfare on select 2022 US & Canada Coastline, Central America and South America sailings • Early Payment Discount of up 20% off the cruise fare when paid in full by Dec. 15, 2021 These offers are available on new bookings made by Dec. 15, 2021.

For information on Scenic’s safety protocols and booking policies go to www.scenic.ca.

KLM’s new map highlights countryto-country travel requirements AMSTELVEEN — With travel rules and restrictions constantly changing due to COVID-19, KLM has launched a new interactive map that provides the most up-todate information when planning a journey.

Now up and running, the ‘Where can I fly to?’ map shows current travel requirements for every country in KLM’s network.

It displays travel requirements based on customers’ country f departure and vaccination status so that they can choose their next destination at a glance.

20 | TRAVELWEEK | October 28, 2021

Maria Pagano joins Transat team as Senior Director, Brand & Customer Experience Transat has appointed Maria Pagano as its Senior Director, Brand & Customer Experience. Bringing with her over 15 years of marketing strategy and branding experience in the civil and commercial aviation industry, Pagano will oversee the strategic positioning of the Air Transat brand and all the group’s brands in both domestic and international markets. In addition, she will represent the voice of the customer within the organization and implement personalized customer experience throughout all travel operations.

She most recently led marketing campaigns and drove brand initiatives at CAE where she was responsible for marketing the company’s commercial aviation training portfolio of products and services targeting airlines and the global pilot community. Pagano has also held marketing management positions at Bombardier and Bus.com.

How it works is simple enough: • Go to https://www.klm.nl/en/travel -guide/where-can-i-fly-to and fill in the airport or country of departure • Move around the interactive map to view travel requirements for each destination • Customers who have been vaccinated against COVID-19 can click on the ‘I am fully vaccinated’ button to view travel requirements suited to their status • Once a destination is selected, customers are then directed to KLM’s TravelDoc website where they can view detailed travel requirements for that location The new map is just the latest initiative by KLM to make travellers feel more at ease with the booking and travel process. It has been awarded the APEX Health Safety Diamond Award, the most prestigious health and safety distinction in the commercial airline industry, and it also offers maximum flexibility when booking, changing or cancelling trips.

Barbados removes second PCR test for fully vaccinated travellers BRIDGETOWN, BARBADOS — Barbados has eliminated the need for a second COVID-19 PCR test among fully vaccinated travellers, effective immediately.

The destination announced that as of Oct. 24, 2021, fully vaccinated travellers with a valid negative COVID-19 PCR test result will no longer be required to take a second PCR test on arrival in Barbados, or observe a quarantine period.

Health officials at Grantley Adams International Airport may select fully vaccinated travellers with a valid negative COVID-19 PCR test result at random for a Rapid Antigen arrival test on entry. In this situation, these travellers must do the following: • Take the Rapid Antigen arrival test as directed at the airport free of charge • Await the results of the Rapid Antigen Test (no quarantine required due to short turnaround time for results) • Depart the airport using approved transportation only Unvaccinated travellers will continue to adhere to the following protocols: • Show proof of a negative Standard COVID-19PCR test taken no more than 3 days prior to arrival in Barbados, as outlined in the Barbados Travel Protocols • Depart the airport using approved transportation only • Quarantine for a period of 5 days at a pre-approved accommodation • After day 5 of quarantine, take a mandatory second COVID-19 PCR test at one of the approved labs or testing hotels across the island at a cost to the traveller • Continue to quarantine until the results of the second COVID-19 PCR test are received For more information on travel to Barbados, go to www.visitbarbados.org.

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