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Skiplagging and other booking hacks are trends on TikTok, but it’s travel advisors who may pay the price for a client’s ‘deal’: WTAAA
BY KATHRYN FOLLIOTT
TORONTO Social media can make your marketing dreams come true, connect you with new clients, showcase your travels to your followers and so much more.
The flip side of social media’s incredible reach? More and more travellers are learning about air booking hacks. For any agent who’s ever received an airline debit memo for a client’s skiplagging, that’s not good news at all.
Skiplagging is the term most popular on social media platforms like TikTok, but you may know it as ‘hidden city booking’ - when travellers book a multi-city itinerary that’s cheaper than their intended routing, and never use one portion of the ticket.
Travel agents have known about hidden city booking and skiplagging for decades. Savvy frequent fliers knew too. Now with the reach of social media – and as the cost of airfare climbs ever higher – the
average air traveller is hearing about a seemingly secret way to save money on airfare. But for travellers booking this way through a travel agent, it’s the agency’s bottom line that can get dinged, with an airline debit memo.
It’s an increasingly troublesome issue for retailers, says World Travel Agents Associations Alliance (WTAAA) Executive Director Otto de Vries.
“Skiplagging is a long-standing issue in the travel industry that we do not support, but travel agents cannot control customer behaviour once travel is underway,” says de Vries. “While airlines have filed unsuccessful legal cases against consumers who skiplag, they continue to issue Agency Debit Memos (ADMs), penalizing agents whose clients break fare rules by not taking a flight segment.”
He cites a recent survey (from passport-photo.online) that suggests the practice is pervasive in the U.S.,
to the point that 64% of U.S. flyers said they skiplag at least 25% of their flights annually, with the practice increasingly popular among younger generations as a way to find cheaper fares and more convenient routes.
Social media platforms like TikTok have even promoted skiplagging. As de Vries tells Travelweek, “there is no doubt that social media platforms have had a role to play in the increased awareness of this practice.”
He added: “We do the right thing by booking as per the published fares, but the practice of holding the agent financially responsible when the client breaks airline rules remains a major concern. It’s time airlines play a straight game on pricing without huge markups for hub-to-hub tickets versus to final destinations which would diminish the incentive for skiplagging.”
As he tells Travelweek: “Frustrating is that if a client books this type of trip directly, the airline has little to no recourse, but when an agent/ advisor is used, they apply an ADM penalty.”
WTAAA’s stance is that travel agents have a duty to advise clients about the potential risks associated with skiplagging. These risks can include voiding return flights, losing frequent flyer benefits, facing legal action, or having accounts banned by the airline.
Travelweek wanted to know what advice de Vries would give to travel
advisors who have received an ADM for a client’s skiplagging.
“We would recommend that you always challenge the ADM if you were not aware of the customer’s intentions at the time of booking. You might also wish to engage with the client to explain the implications of their actions and attempt to recover the costs you incurred. One option for travel intermediaries is to include a recourse against clients abusing this loophole in their terms and conditions,” he said.
TRAVEL AGENTS SHARE THEIR TAKE
Travelweek checked in with Canadian travel advisors, to hear what they had to say about skiplagging.
Gilbert Manza, owner, Executive Travel Services, says that while hidden city bookings haven’t been a big issue for him “in almost 30 years in this crazy business”, he says airlines “should be a bit more sympathetic to their ‘partners’ and not just automatically issue debit memos, [as] they bear some of the responsibility as well.”
Ever since the commission caps and cuts in the late 1990s, many agencies have shifted their primary focus away from air bookings. Staring down the threat of a debit memo, whether for a client’s skiplagging or anything else, hasn’t sweetened the proposition of air for many agents.
I
HEAR MORE AGENTS ARE CHOOSING NOT TO DO AIR FOR CLIENTS ANYMORE
Jennifer Trofimuk with Planes, Trains & Kids Travel in Calgary says she doesn’t book air only, adding that she only books air as part of vacation packages and sometimes as a courtesy if a client is booking a big trip with lots of components. “But otherwise I say no. I hear more and more travel advisors are choosing not to do air for clients anymore just because it’s so much work and for little to (mostly) no commission.”
Jamie Milton with Uniglobe Carefree Travel in Saskatoon, on the other hand, says her agency is full service, and that includes air. “We have a lot of very happy and relieved clients who have found a place to book their travel. Air is definitely more work than it used to be, but we have just adjusted our fees to ensure our time is compensated,” says Milton.
Lesley Keyter with Calgary’s South Travel Inc. – operating and better known as The Travel Lady Agency – has her own take. She tells Travelweek: “I’ve heard about skiplagging – and I am sure it is annoying to the airlines – but from a consumer point of view is it really that wrong? After all they paid for the flight – and I bet the airline would fill the seat anyway.”
Got a story idea? Questions or comments? Write to Kathryn Folliott at kfolliott@travelweek.ca
TEL: 416.365.1500
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WEB: www.travelweek.ca For circulation inquiries please email circulation@travelweek.ca
Keyter says her agency gave up BSP years ago “as we are leisure-focused and do not do any corporate. And now we don’t do air only either. If someone comes in and wants to do an air ticket we refer them directly to the airline website. There is not enough money in it to cover the cost of time – especially with cancellations and sked changes. The only time we do air tickets is when it is in conjunction with a cruise, tour or a custom itinerary.”
She adds: “Imagine ordering the McDonald’s special with burger, fries and a drink because it’s cheap. Then you don’t eat the fries because you’re full. And you get fined by the head franchisor. There’s got to be something wrong with the system.”
De Vries says it shouldn’t be the travel agents who bear the financial cost of their client’s travel decisions.
“WTAAA calls for an open dialogue between the airline industry and travel agent associations to address the increasing issue of skiplagging. This dialogue should focus on finding solutions that protect consumers’ rights to make informed choices while ensuring a fair and sustainable environment in which travel agents can operate,” he says.
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Civic pride on full display in Detroit as community works together to shed outdated reputation
BY CHRIS KINASZ
DETROIT If all you remember of Detroit is the troubled urban centre of the 1990s and early 2000s, take note – that Detroit is no more.
Even better news, the city is in the midst of a revival that’s well underway, not simply in its infancy. In fact Detroit is experiencing its lowest rate of crime in over 30 years.
Detroit is having such a significant resurgence that it will soon become one of the top 10 cities to visit in the United States. The downtown is buzzing on the weekends with plenty of interesting sites, sounds and people enjoying themselves.
Want further proof? Perhaps the best indication of Detroit’s rising popularity – one that a travel industry veteran would understand – is that the city is hosting IPW in 2028.
The changes around Detroit are ongoing, however greater downtown is where the majority of the rebuild is taking place.
It’s the only city in the United States designated as a UNESCO City of Design. Many historical buildings have been restored, returning the elegance and grandeur to the skyline. Some 20 years ago, there were approximately 70,000 abandoned buildings. Now, there are only around 10,000 to 15,000.
One example of the restoration is Hotel David Whitney, Autograph Collection. Media on this Visit Detroit trip stayed in the apartment-style, one-bedroom suites.
Originally designed by famed American architect Daniel H. Burnham, US$92 million was dropped in 2013 to redesign this historical space that was once offices for doctors and dentists, plus retail, in its heyday.
Another example is the Book Tower, where US$400 million was spent on a renovation prior to the building reopening last summer, after being closed since 2009. Originally built in 1917, Book Tower is one of the oldest buildings downtown and was restored with some of its original components. Kamper’s Rooftop Lounge on the 14th floor is a great place to grab a cocktail.
One of the best ways to see all the revived architecture is by taking the free Detroit People Mover, an almost three-mile, elevated monorail loop that takes 30 minutes to complete.
There’s plenty in the city to keep visitors entertained. One top venue, Cliff Bell’s, was Frank Sinatra’s favourite jazz bar in Detroit, with its ornate, rounded gold-leaf ceilings and excellent food.
THE PEOPLE WHO LIVE HERE ARE COMMITTED TO MAKING THIS WORK
Detroit’s Motown Museum
The many museums are another big attraction in the Motor City. There’s the comprehensive Detroit Institute of Arts, where the docents can explain every single detail on tours, and the Charles H. Wright Museum of African American History. Meanwhile the Motown Museum seems to be everyone’s favourite. Visitors can sing ‘My Girl’ together in famed Hitsville Studio A at the end of onehour guided tours.
Detroit is also a great place to catch a Major League Baseball game at Comerica Park, home of the Detroit Tigers. This throwback stadium is what a baseball stadium should be, and the restored skyline was looking more beautiful than ever in the background behind the outfield.
During the trip, the locals took full opportunity to share their own strong feelings towards their city, giving the insider perspective of what makes it such and up-and-coming, trending destination. After all, Detroit is a city of diversity flush with civic pride that was built and rebuilt by the people.
Chris Moyer, Senior Director of Communications for Visit Detroit,
gave perspective on the city’s trajectory. “Cars wouldn’t be cars, music wouldn’t be music, culture wouldn’t be culture without Detroit. This is a city that is on a continuous journey. We’ve had some incredible highs, and we’ve had some lows but right now, the people who live here are committed to making this a great place to live, to work, to play and to visit.
Moyer added: “It’s an exceptionally welcoming place that’s excited to welcome more people from Canada and around the world to experience the history and culture, which includes an excellent restaurant, bar and cocktail scene.”
Moyer shared his thoughts on why now’s a great time to plan a trip to Detroit. “For Canadian travellers, coming to Detroit now in the middle of the 2020s gives them a chance to see the city at this incredible inflection point as we’re gaining momentum on this upward swing.
“Travellers can get in now before it’s even known as a destination and can see, touch, feel and experience Detroit culture firsthand very easily.
We’ll be a must-visit destination in five to ten years.”
Jason Hall, the top expert on the murals of the Eastern Market area and Detroit’s premier eBike tour guide, offered his own take on the city: “Detroit is a playground that people have no idea about.
For years it had this image of being a place that you shouldn’t go to. Now, there’s so many cool events going on, great art, fantastic music. I think of Detroit as an open area where I can do so much stuff. People who have the wrong perception should come here and see the community themselves.”
To learn more, go to VisitDetroit.com.
The Detroit skyline
The press group in downtown Detroit
All photos ourtesy
Chris Kinasz
CRUISES
Royal Caribbean International’s Utopia of the Seas has arrived in Port Canaveral ahead of its official debut on July 19. Dubbed as the ultimate short getaway, the ship arrived in port with more than 2,000 crew members celebrating across the pool deck. A naming ceremony with Utopia’s godmother, Grammy-winning artist Meghan Trainor, is set to take place before the ship begins sailing threenight weekend and four-night weekday vacations. Utopia of the Seas is Royal Caribbean’s first Oasis Class ship to offer short getaways. Guests can get away on Utopia any Friday or Monday.
AIRLINES
Lufthansa’s takeover of Italian airline ITA has been approved by the European Commission, with conditions to protect competition in a deal that Italy’s finance minister called “historic.” Lufthansa will invest 325 million euros to acquire a 41% stake in ITA, formerly Alitalia, from the Italian government, gaining full control by 2033 with a total investment of 829 million euros. The commission approved the deal after a year-long investigation and with conditions, noting that Lufthansa, ITA and its partners control, for example, most routes from Rome and Milan to North America.
HOTELS
Auberge Resorts Collection has been tapped to manage Cambridge House in Mayfair, London. The historic property is located at 94 Piccadilly and served as the former In and Out Military Club from 1865 to 1999. Set to open in late 2025, Cambridge House, Auberge Resorts Collection is the company’s first property in London. The hotel is part of a £1 billion regeneration of 1.3 prime acres of the Piccadilly Estate, including the residential development of One Carrington. The 102-room hotel, together with its private members’ club, will encompass several historic properties.
LABOUR
A collective agreement between WestJet and its mechanics has been ratified, weeks after a strike forced large-scale flight cancellations and cost the airline millions of dollars. Bret Oestreich, AMFA national president, said he believes the contract sets a new precedent for the industry and will likely prompt proactive wage increases at other carriers. Diederik Pen, WestJet’s President and COO, noted that the contract ratification provides “stability” for WestJet’s business and reflects the “instrumental value” of its mechanics and technical operations employees.
Royal Caribbean’s Utopia of the Seas
Rendering of Cambridge House in London Utopia of the Seas celebrations
The Travel Corporation and
many of its
brands to be acquired by Apollo Funds
NEW YORK Apollo and The Travel Corporation have entered into definitive agreement for Apollomanaged funds to acquire TTC, which has been privately owned and operated for more than a century.
The transaction is comprised of 18 leading brands, including Trafalgar, Uniworld Boutique River Cruises, Contiki, Insight Vacations and many more.
Certain brands are not included in the sale, notably The Red Carnation Hotel Collection and will remain under the continued stewardship of the Tollman family.
Financial terms of the transaction were not disclosed.
“For more than 104 years our family has built TTC into an industry leader known for exceptional service and innovation,” said TTC Chairman Brett Tollman.
Tollman went on to say: “Without a next generation to lead TTC, the time has come in our strategic succession plan to select a new owner with a proven track record and who shares in our vision and customer-first values.”
He added: “We will support a seamless transition and are confident the team at Apollo will continue driving the business forward to meet growing global demand for touring, river cruising and specialist and adventure travel.”
Apollo Private Equity Partner Michele Raba said: “TTC has a leading collection of brands that we believe we can take to the next level as an Apollo Funds portfolio company, leveraging our extensive experience in the travel, tech and hospitality sectors. We’d like to thank the Tollman family for trusting in our good stewardship of the business they’ve built for more than a century and look forward to an exciting next chapter in which TTC can serve as a platform for growth.”
The transaction is expected to close in the fourth quarter of 2024, subject to satisfaction of certain closing conditions, including regulatory approvals.
Trevello sets
sights
on U.S. expansion, with Crabill as CEO of Trevello World Holdings
NEW YORK After 30 successful years in Canada, Trevello Travel Group has set its sights on the U.S. with expansion plans as well as a CEO for Trevello World Holdings.
Elizabeth Crabill will lead the expansion, backed by her 20+ years of travel industry experience, most recently as CEO of CIE Tours.
Zeina Gedeon, CEO of Trevello’s Canadian operating company, will continue in the same capacity, driving the growth and operations of the business in-country.
Gedeon will also serve as Chief Operating Officer of Trevello World Holdings. She will report to Crabill.
“Thanks to Zeina’s leadership, vision and passion as well as to the dedication, loyalty and tireless efforts of our worldclass team, our Canadian business is thriving, positioning us well for this exciting evolution of Trevello,” says Trevello founder Morris Chia.
THE TIME HAS COME IN OUR SUCCESSION PLAN TO SELECT A NEW OWNER
He added: “We are the most travel advisor-centric agency, trusted by our community to provide them with the very best support, resources and compensation. As we look to the future and to developing an even greater value proposition for advisors across the globe, we are very happy to welcome a game changer like Elizabeth to the team.”
Travello World Holdings CEO Elizabeth Crabill and President & CEO of Trevello Travel Group, Zeina Gedeon
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Air France-KLM and SAS sign codeshare, interline agreements
PARIS Starting Sept. 1 Air France and KLM passengers will gain access to 33 destinations in Northern Europe beyond SAS’s hubs in Copenhagen, Oslo and Stockholm, thanks to codeshare and interline agreements signed by Air France-KLM and SAS.
Meanwhile SAS customers will gain access to 33 European destinations beyond Air France and KLM’s hubs at Paris-Charles de Gaulle airport and Amsterdam Schiphol airport.
The interline agreement covers the European network of Air France, KLM and SAS, and Air France, KLM and SAS passengers will be able to earn and spend Miles/Points through the Flying Blue and EuroBonus loyalty programs.
The carriers say intercontinental destinations will be added to the agreement in the near future.
“These agreements mark an important step towards a close commercial cooperation between Air France, KLM and SAS,” said Angus Clarke, Chief Commercial Officer, Air France-KLM.
“By connecting our networks and hubs, our customers will benefit from a broad range of European destinations and highquality services.
We look forward to further developing this relationship and to strengthening our position in the Scandinavian region.”
Paul Verhagen, Chief Commercial Officer at SAS, said: “We are proud to launch codeshare flights with our future SkyTeam partner Air FranceKLM, enhancing our connectivity and offering greater benefits to our loyal customers. The collaboration with Air France-KLM holds great opportunities. It will not only attract new passengers to SAS, but also elevate the SAS’ global visibility and connectivity.”
Air France and KLM operate up to 200 weekly flights between their hubs – at Paris-Charles de Gaulle airport and Amsterdam Schiphol airport – and SAS’s hubs in Copenhagen, Oslo and Stockholm.
SAS currently operates up to 44 weekly flights to Paris-Charles de Gaulle from Copenhagen, Oslo and Stockholm, and 65 to Amsterdam Schiphol airport.
Reservations are now open via all distribution channels for flights departing as of Sept. 1.
Etihad’s A350 aircraft flying
Toronto route as of Oct. 27
ABU DHABI Starting Oct. 27 Etihad Airways will begin flying its A350 once daily between Toronto Pearson Airport and Abu Dhabi.
Powered by Rolls-Royce Trent XWB engines, the Airbus A350 is one of the most efficient aircraft types in the world, notes the airline, with 25% less fuel burn and CO2 emissions than previous models. The aircraft also features Etihad’s newest cabin interior.
The aircraft’s Business class offers 44 Business Studios with enhanced privacy within each suite. In addition to facing forward with direct aisle access, every Business class seat is designed for maximum comfort and converts into a fully flat bed of 79” in length with ample storage.
The Business seats feature a built-in wireless charging dock and Bluetooth headphone pairing, plus noisecancelling headphones and an 18.5” TV screen. Business class guests can also choose from an à la carte menu, or Etihad’s signature ‘dine anytime’ service.
“The Airbus A350 is setting new standards for air travel, with increased efficiencies and comfort. The introduction of the A350 to Toronto aligns with our strategy to meet increasing customer demand and expand our network,” said Arik De, Etihad’s Chief Revenue and Commercial Officer.
Travel Leaders Network adds 20+ Canadian agencies in first half of 2024
ALEXANDRIA, VA Travel Leaders Network added 20+ new Canadian travel agencies to its membership roster in the first six months of 2024. These 20 new members add Cdn$70 million in supplier sales.
They join the 187 new U.S. agencies that signed on during the same period.
crucial additions to our network. They bring with them strong travel sales expertise, and I’m eager to see how our offerings enhance their profitability. Their fresh ideas and experiences will bolster our organization as well.”
Travel Leaders Network’s resources include SNAP, a booking tool positioned an easy and intuitive way for non-GDS users to book car and hotel for their clients; Cruise Complete; Agent Profiler, the network’s lead generation tool; and educational programs including Specialist Certifications.
I’M EAGER TO SEE HOW OUR OFFERINGS ENHANCE THEIR PROFITABILITY
Roger E. Block, President, Travel Leaders Network, said: “Agencies are flocking to Travel Leaders Network for a variety of reasons, but what we hear most often is that our programs and services are second to none. Any type of agency, from big to small, broad to boutique, can find resources that help them build their agency and put more money in their pockets.”
Block added: “While our membership as a whole is already quite strong, these new travel agencies are
There’s also Leaders Alliances for top producers in luxury travel and in honeymoon and destination wedding travel, and for experts in technology as well as host agencies; marketing engagement opportunities including targeted email campaigns, social media content and publications branded with the travel agency’s information; and hotel and resort programs, cruise programs and an in-country partners program.
ACV has 37 destinations, 100+ daily departures for winter 2024/2025
MONTREAL Air Canada Vacations’ winter 2024/2025 program will include 37 destinations, with 100+ daily departures.
Highlights include increased frequency and capacity to Bermuda, Fort-de-France, Cancun, Los Cabos, Tulum, Punta Cana, Saint Martin/ Sint Maarten, Turks and Caicos, and San José, Costa Rica.
“With the addition of Air Canada’s new nonstop routes and increased capacity to destinations including Montreal to Saint Martin/Sint Maarten, and Quebec City and Ottawa to Tulum, travellers can benefit from Air Canada Vacations’ exciting collection of vacation packages to hotels and resorts in many of the most sought-after seasonal sun destinations,” said ACV’s VP, Nino Montagnese.
ACV’s resort portfolio includes all the heavy hitters, from Sandals Hotels & Resorts, Hyatt Inclusive Collection and Bahia Principe Hotels & Resorts, to Ocean by H10, Melia Hotels International, Iberostar Hotels & Resorts and more.
In all ACV has more than 900 hotels and resorts to choose from throughout Mexico and the Caribbean, including all-inclusives, condos and villas.
ACV also has a cruise portfolio with 13 cruise line partners and hundreds of itineraries.
This coming September, ACV’s series of #ACVDreamMakers product launches will take place in five cities: Vancouver (Sept. 4), Edmonton (Sept. 12), Halifax (Sept. 17), Montreal (Sept. 19) and Toronto (Sept. 26).
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TRAVELSAVERS Canada posts 95% YOY sales growth rate
TORONTO In the first half of 2024 TRAVELSAVERS Canada welcomed 17 new agencies, collectively generating $40 million in sales.
Jane Clementino, Senior Vice President and General Manager of TRAVELSAVERS Canada, said this follows the incredible pace of growth set last year, with a 95% increase in sales.
“Our new agency owners are seasoned and professional travel advisors. More than 30 of them were motivated to leverage their business acumen by launching their own ventures.
Their trust in our brand and confidence in our support systems have been instrumental in their decision to join our network,” said Clementino.
She added that TRAVELSAVERS Canada has also forged prestigious new supplier partnerships, with Sandals Resorts, Club Med, The Palace Company, Playa Hotels & Resorts and Just You.
To attract more affiliates, TRAVELSAVERS Canada will introduce a referral program starting in the second half of 2024.
TRAVELSAVERS Canada also recently launched the ‘Break Away’ incentive program. This initiative seeks to appeal to talented advisors who have left larger agencies to establish their own businesses. Known for its selective approach to adding affiliates, TRAVELSAVERS Canada is committed to supporting these savvy entrepreneurs, says Clementino.
Windstar now booking in Canadian dollars, launches July promo
MIAMI Windstar Cruises is now booking in Canadian dollars.
OUR REFERRAL
PROGRAM
REWARDS ADVISORS WHO BRING THEIR PEERS TO US
“We are onto something significant. We aim to encourage more entrepreneurs to ‘break away’ and join us. Our referral program will reward advisors who bring their peers to us, fostering collective growth and helping us achieve our goal of becoming the leading consortium in Canada,” she said.
New online booking features will allow Canadian travel advisors to search and book in Canadian dollars.
All Canadian travel agencies will automatically default to CAD when the booking process begins, and any additional pre-cruise purchases associated with a CAD booking will be in Canadian dollars. Agencies and their clients, however, may request the pricing to be in U.S. dollars as was previously offered.
To celebrate the system upgrade, Windstar is offering Canadian residents a chance to save up to 30% off select sailings. The offer, available until July 31, is exclusive to travellers with a Canadian residential address on new bookings.
Strong 2024 for TRAVELSAVERS Canada
“Canada is one of our most important markets. We view it as a part of our primary North American business. But while Canadians are similar to our American guests in many ways, currency is one major difference,” says Windstar Vice President of Sales Dianna Rom. “We’re very glad to provide information on our cruises with Canada-centric pricing to make it easier for Canadians to calculate the cost and value of their Windstar cruise experience.”
Currencies can be adjusted up until a payment is made. Once a payment is made, it will be set to that designated currency and the currency exchange rate is locked. The exchange rate will be reviewed monthly and updated accordingly.
“If a booking is changed from CAD to USD, the price of the booking will not change with fluctuating bank exchange rates,” says Rom. “Once locked in, that will be the price of the booking in the selected currency.”
Along with the booking shift, Windstar Cruises will be creating CAD-priced flyers and other marketing materials. Travel advisors can access these through Windstar’s online Advisor Hub or request them via their Windstar Canadian Regional Sales Manager Andrea MendelsohnEast at andrea.mendelsohn@ windstarcruises.com.
Windstar is also promoting its ‘Christmas in July’ sale, on now through July 31.
BermudAir enhances fare structure with two new options
HAMILTON BermudAir has expanded its fare structure, effective immediately.
The airline now offers five fare types across economy and business class, up from the previous three.
The change means more options for travellers and travel advisors, says Leslie Peden, Senior Vice President of Sales and Distribution at BermudAir.
Passengers can select fares based on their preferences for checked baggage, lounge access, change fees, refunds, and priority boarding, he added.
“Our new fare categories address the diverse needs and priorities of travellers,” said Peden. “Economy Light offers our lowest lead in fares, while Economy Max, Business Light, and Business include benefits and experiences like no change fees, priority boarding, and lounge access. We aim to support our customers and travel advisors with a structure that maximizes choice and flexibility.”
THESE FARE CATEGORIES ADDRESS THE NEEDS OF
TRAVELLERS
“We’re excited to enhance our fare structure with more choice and flexibility,” said Peden. “We’ve added Economy Max to our Economy Light and Economy Classic options and introduced Business Light alongside Business. These fare types offer varying levels of booking flexibility and baggage allowances, catering to different traveler needs and budgets.”
Just last week BermudAir ramped up service between Bermuda and Halifax to twice a week, with new Wednesday flights added to its schedule, along with Saturday flights.
For more information email: salesandtravelpartners@ flybermudair.com.
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Marriott Int’l eyes SMEs with Business Access by Marriott Bonvoy
BETHESDA, MD Marriott
International is targeting small to medium-sized businesses (SMEs) with a new direct booking channel.
Business Access by Marriott Bonvoy is available to SMEs based in the U.S., Canada, Europe, the Middle East, Africa, the Caribbean, and Latin America and is anticipated to expand to other regions.
According to a global survey commissioned by Marriott Bonvoy and conducted by Wakefield Research among business travelers at small to medium-sized businesses in the U.S., UK, Canada, and Mexico, 75% report experiencing frustrations with their travel booking platforms, 56% say they’re difficult to use, 27% are unhappy with the inability to book travel and hotels from the same place, and 27% are disappointed with the platforms’ lack of integration with their travel expense programs. The survey also notes that 58% are unwilling to work within their current programs to the point that they would rather ask for forgiveness than permission for booking outside their companies’ travel management platforms.
Business Access by Marriott Bonvoy will allow SMEs to book hotels in the Marriott Bonvoy portfolio at a discounted rate, as well as flights, rail, and rental cars. There’s also live traveller data, real-time reporting and expense management.
Marriott says the platform, merged with the global portfolio of hotel brands, “provides everything they need to manage their business travel needs.”
Pathways of the World calls ON, QC roadshow
“a resounding success”
TORONTO Pathways of the World says its recent roadshow - including dates in Quebec and, for the first time ever, Ontario - was a resounding success.
The travel company, which operates as Sentiers du Monde in Quebec, says close to 200 travel agencies were represented at the shows, which took place across the two provinces last month. This was the second edition of the roadshow, after a debut in 2019.
This year’s show partners came from the four corners of the globe and represented nearly 30 destinations, according to Pierre Couture, President, Pathways of the World.
“We would like to express our sincere gratitude for your presence and commitment. Your passion for travel and your constant desire to offer unforgettable experiences to your customers are a source of inspiration for us.
“Thanks to you, we are convinced that our destinations and products will find a place of choice in the hearts of many travelers. We look forward to working with you to create unforgettable memories,” said Couture.
The company specializes in small group travel, private tours, as well as guaranteed departures anywhere in the world in the form of discovery tours, immersive and experiential or active travel.
Couture said the launch of the English-language brand Pathways of the World in June 2024 represents a further step in the company’s commitment to offering high-quality bilingual products to Canadian travel agencies.
WE WANT TO WORK WITH YOU TO CREATE UNFORGETTABLE MEMORIES
The roadshow team for Pathways of the World
Saint Lucia honours top global travel advisors
TORONTO The Saint Lucia Tourism Authority (SLTA) recently honoured the top-producing Saint Lucia Experts from Canada, the U.S., the UK, Ireland, and the Caribbean.
The 2024 Global Piton Awards celebrated travel advisors who booked the most room nights Jan. 1Dec. 31, 2023, through the Saint Lucia Expert (SLEx) Program.
The ceremony concluded at Sandals Grande St. Lucian, where the top 35 winners were recognized for their contributions to Saint Lucia’s tourism industry, receiving a locally handcrafted trophy bearing the insignia of Saint Lucia.
Travel advisors from around the world gathered in Saint Lucia for the event, which also included a bespoke experience at Howelton Estate with chocolate making, handbag painting, and cold press coconut oil making.
There were site inspections too, including Sandals Halcyon, Secrets St. Lucia Resort & Spa, the Courtyard by Marriott and Saint Lucia Mural at Pointe Seraphine.
“Our travel advisors place special confidence in Saint Lucia. A major part of our success and global prominence is attributed to their continued selling of our island’s offerings. They undoubtedly remain the pulse of our industry, and we are delighted to express our appreciation,” said Anya Whitfield, Officer-in-Charge & Chief Financial Officer, Saint Lucia Tourism Authority.
“Their efforts also support our sustainable tourism initiatives, which aim to preserve Saint Lucia’s natural beauty and cultural heritage for future generations,” she added.
The winners from Canada were: Nancy Milligan, Direct Travel; Kim Hartlen, Kim Hartlen Travel (Trevello); Lois Barbour, Travel Time (Trevello); Barbara Scrocco, Travel Only; and Lori Riddell, LUXE Destination Weddings.
Hartlen also received the C.E.O. Award for exceptional Canadian sales performance.
AmaWaterways celebrates
22nd anniversary with savings
CALABASAS, CA AmaWaterways has announced a range of savings to mark its 22nd anniversary.
The river cruise line is offering savings of up to 20% on 46 different European itineraries in 2024 and 2025. This offer can be combined with AmaWaterways AirPlus Promotion. There are deals for solo travellers too, with single supplement offers ranging from zero to 25% on select 2024 and early 2025 departures.
The Summer Triple Savings offer combines three offers into one (and is also combinable with the AirPlus Promotion). On select European sailings in 2024, 2025 or 2026, guests booking select seven-, 10- and 11-night cruises receive US$2,000 in per stateroom savings, a complimentary stateroom upgrade and a $50 onboard credit. Booking a select 14-night departure doubles the per stateroom savings to $4,000 and onboard credit to $100 plus the upgrade.
Offers are available on new bookings made by Sept. 30, 2024.
“As we celebrate 22 years on the rivers, we’re excited to offer up to 20% savings on many European itineraries through 2025,” said Kristin Karst, executive vice president and co-founder of AmaWaterways.
“Coupled with our AirPlus promotion, these savings make it easier than ever to discover the beauty of river cruising with us. We invite both new and returning guests to take advantage of these incredible opportunities.”
Celebrating top advisors at the 2024 Global Piton Awards
Avalon Waterways ready for its fourth year of Storyteller Series sailings
TORONTO Expanding its popular Storyteller Series into its fourth year, Avalon Waterways’ new celebrity-hosted itinerary – Waltz Along the Danube: A Storyteller Cruise with Christopher Moore –will set sail in October 2025, from Vilshofen to Budapest.
The 10-day Illuminations on the Danube departure sails through the legends and legendary settings of the Danube River. It’s a waterway that’s inspired empires, dynasties, winemakers, waltzes, as well as Moore’s newest novel, Anima Rising, coming in 2025.
“My newest book, Anima Rising, is set in Vienna in 1911,” said Moore. “I first visited Vienna on an Avalon Waterways cruise a few years ago and I was so taken with the city, I knew I wanted to set a book there. I can’t wait to go back – this time, introducing readers of my books to the sights, scenes and stories of the city. This itinerary, as a whole, is incredible.
“The architecture of Budapest is stunning and the beauty of the Danube Gorge is one of the most extraordinary bits of nature I’ve ever seen, particularly in the fall. I’m looking forward to visiting the smaller towns along the river, too, like Durnstein, where you can see the castle where Richard the Lionheart was held prisoner in the 12th century – real Robin Hood stuff.”
Fans interested in joining Moore on the Danube River will experience two full days in Vienna in the settings that set the stage for Moore’s book, plus the unrivaled music and art – and the coffee houses – where creative geniuses have converged for more than a century. They’ll also be privy to special gatherings with Moore and on shore throughout their week together.
“I’m excited about my third cruise with Avalon – my second as a Storyteller host,” added Moore. “With just 150 people on board, this cruise offers the perfect setting for connection – with fans, new friends and with the world, at large.”
Moore’s 2025 cruise marks Avalon Waterways fourth year of its Storyteller Series of cruises and 11th, celebrity-hosted cruise since the series’ launch.
The company has three more Storyteller Cruises sailing in 2024 with limited space available: EuroHang II: A Cruise Celebrating Sister Hazel’s 30th Anniversary (an Active & Discovery on the Danube cruise departing July 23); Cheers to 50 Years: A Storyteller Cruise & Birthday Celebration with Jen Hatmaker (an Active & Discovery in Holland & Belgium cruise departing Aug. 3); and Kiltn’ It: Facts, Fiction & Fairytale Settings: Set Sail on the Rhine with Graham McTavish (an Active & Discovery on the Rhine cruise departing Oct. 12)
Past Storyteller hosts have included Diana Gabaldon, Cheryl Strayed, Gillian Flynn and Candace Bushnell.
I’M LOOKING FORWARD TO VISITING THE SMALLER TOWNS ALONG THE RIVER, LIKE DURNSTEIN
Best-selling author Christopher Moore on one of Avalon Waterways’ Storyteller Series sailings
First-time Le Boat clients target market for ‘Skipper for Hire’ program
SMITHS FALLS, ON Le Boat has a brand new program called ‘Skipper for Hire’.
The initiative should appeal to potential Le Boat clients who like the idea of a private boating vacation, but are unsure about piloting their own vessel.
“For many of our new customers, captaining a boat themselves is a new experience. All our boats are easy to drive, and no boat license or prior boating experience is required. The Le Boat experienced base teams provide in-depth orientation, safety briefings, and hands-on training to ensure you’re fully prepared,” says Le Boat’s Long Haul Marketing Manager, Lisa McLean.
She added: ”Many of our North American guests have expressed interest in having a skipper available as the idea of piloting a boat for the first time can be daunting.
In response to this feedback, our Skipper for Hire program aims to enhance the boating experience and provide unparalleled support to our valued guests.”
“Whether you’re a novice or a seasoned cruiser, our skilled skippers are dedicated to helping our customers feel more confident and ensure their journey is stress-free and enjoyable,” she said.
‘SKIPPER FOR HIRE’ EXPLAINED
Le Boat’s Skipper for Hire will be available exclusively along the Canal du Midi in France starting in the 2025 season, across all boat types.
For US$199 per day, travellers can enlist the expertise of a seasoned Le Boat skipper to accompany them on their maiden voyage.
On the first full day of the voyage, the appointed skipper provides guests with hands-on instruction on boat operation, navigation techniques, and maneuvering through locks.
The idea is that this personalized guidance will instill confidence, empowering guests to navigate independently for the remainder of their excursion.
Le Boat skippers will accompany guests for approximately seven hours on the first full day of their vacation, starting at 9 a.m. local time after a comprehensive predeparture briefing.
Skippers provide their own lunch and refreshments onboard, and arrangements are made for disembarkation at a suitable location by day’s end.
Le Boat assumes liability for any accidental damage incurred while the skipper is on board, underscoring the company’s commitment to guest satisfaction and safety.
Skippers are stationed along the Canal du Midi, departing from Le Boat bases in Castelnaudary, Carcassonne (Trèbes), Homps, and Port Cassafières. Skippers are also proficient in both English and French.
Due to limited availability, early booking is recommended for the 2025 cruising season. If successful, Le Boat plans to expand the program to other cruising grounds in Europe or Canada in future seasons.
2025 SAVINGS
Le Boat has early booking offers for 2025. Clients can save up to 25% on budget, comfort, and Comfort Plus boat rentals across Europe. Travellers can also get 15% off Le Boat’s Horizon Fleet available for travel in Canada, France, Holland, Belgium and Germany. Book before Sept. 1, 2024, and secure vacations with a 25% deposit at time of booking.
Plus, with Le Boat’s 2025 Lowest Price Guarantee, clients looking at 2025 boat rental vacations in Europe or Canada can book with confidence. If the price drops after they’ve booked, Le Boat will refund the difference. They guarantee the lowest price up to 90 days before departure.
Le Boat has a new first-day Skipper for Hire program
I L™VE CONFERENCE
I love networking and making meaningful connections with supplier par tners & colleagues. I’m motivated by other agents, and come home refreshed with new ideas.
Heather Handsaeme, Cloud Nine Travel, Otterville ON
Register now for Aug. 28 Skal golf tournament
TORONTO Registration has opened for the 68th annual Skal Toronto and Skal North Toronto Golf Tournament.
The tournament is scheduled for Aug. 28 at the Royal Ontario Golf Club in Milton, ON in a shotgun format.
The tournament is open to anyone including tourism, hospitality and travel industry members along with Skal members.
Golf registration includes lunch, or industry members can attend the lunch only. Registration is $250 for Toronto Skal members, $275 for other Skal members, guests and other golfers. Lunch only is $100.
Tournament sponsors so far include TICO, VoX International, Tripcentral, Sugar Estate Media, Softvoyage, Sunwing, Park‘N Fly, Tourism Australia, Hawaii Tourism, German National Tourist Office, Kimpton Hotels, Holiday Inn Express and Courtyard Marriott Airport.
Sponsorships and raffle prize donations are welcome. There are also still a few sponsorship opportunities open. Interested parties are asked to contact Daryl Stansfield, Skal Golf Tournament Director for information on sponsorships and raffle prize donations: daryl. stansfield@sugarestatemedia.com.
THE TOURNAMENT TAKES PLACE AT THE ROYAL
Tourcan now GSA for India’s Palace on Wheels luxury train
TORONTO Tourcan Vacations has been appointed the North American GSA for the luxury Palace on Wheels train in India.
Phillip Solomon, General Manager, Tourcan Vacations, says: “We are honoured to represent this majestic train that has been operating in Rajasthan (in collaboration with the Rajasthan Tourism Development Corporation) since 1982.”
Solomon also notes that the train took second place in the Condé Nast Readers’ Choice Awards in 2023 as one of the Best Train Trips in the World.
The seasonal train operates September - April and offers luxurious cabins, high-end facilities, iconic Indian hospitality and a well-crafted signature itinerary, adds Solomon.
The train consists of 14 coaches each named after a former princely region of Rajputana. There are 39 Deluxe Cabins and two Super Deluxe Cabins with ensuite facilities.
The eight-day itinerary starts and ends in Delhi and visits Jaipur, Sawai Madhopur (Ranthambore), Chittorgarh, Udaipur, Jaisalmer, Jodhpur, Bharatpur and Agra.
Solomon says there is plenty of sightseeing and also experiences during the journey including the Taj Mahal in Agra, the Amber Fort in Jaipur, a camel safari in Jaisalmer, Chittorgarh Fort, a visit to Ranthambore National Park and a boat ride on Lake Pichola in Udaipur. All sightseeing excursions and meals (featuring regional cuisine) are included.
An option for clients who may not want to do the entire journey is to join the train at one of its many stops and do only a portion of the itinerary. This option is subject to availability.
Tourcan is launching its partnership with Palace on Wheels with a special promotion. Bookings made for specific departures in September and October will qualify for 50% savings for the second traveller. This applies to those doing the seven-night journey in deluxe cabins only.
For more info email pow@tourcanvacations.com.
Palace on Wheels’ Maharani Bar Lounge
Welcome to Seacademy eLearning program
Level up and begin your learning journey with Seacademy: Selling Virgin Voyages.
Like it or knot, you’ll complete tiers of lessons to learn everything about selling our sailings, while earning valuable rewards. Every tier earns you a knot, and your level of knotiness speaks to your mastery of Virgin Voyages.
Level up with GFOB University eLearning program
In today’s ever-changing travel landscape, education isn’t just a tool—it’s the cornerstone of exceptional service and continuous business growth. At Globus family of brands, we recognize that for Advisors to excel, staying informed is essential.
VISIT FLORIDA Travel Pro Program eLearning program
Learn all you need to know about selling Florida, from our wonderful beaches to everything in between!
By becoming a certified Florida Travel Pro, you’ll be able to provide clients with informed recommendations, create tailored travel experiences, and ultimately boost your sales by showcasing the best of what Florida has to offer.
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