FACILITIES & OPERATIONS MANAGEMENT
Headway to Revamp Hospital Logistics
The primary objective of healthcare management is to build consumer focused integrated primary health system improving quality, safety, access, performance and reducing inequity. In the healthcare system, logistics is governed by internal and external supply chains. In the case of internal supply chains, healthcare providers and patients require services with short lead time. Whereas, the external chain including manufacturers and distributors of healthcare products mainly focuses on cost reduction. Well, the entire healthcare system's focus is to provide service to patients, which is often limited due to time constraints. R B Smarta, Chairman & Managing Director, Interlink Consultancy
48
A SI A N H O S P I T A L & H EA LT HCAR E M A N AGE M E N T
IS S UE - 50, 2020
H
ealthcare is a crucial system governed by humanistic approaches that emphasise the personal value of an individual. Human emotions and values form the core of the system which is efficiently supported by the creativity and proactive nature of healthcare staff. The approach has to be buoyant and focus should be on developing the noble human capacity to tackle the patient’s hardship, pain and despair. Basically, there are 3 pillars of healthcare system, can be called the 3 Ps: the providers of healthcare, the payers for healthcare, and the producers of healthcare products. These 3 Ps together form the value chain of the healthcare system. (Figure 1)
