HEALTHCARE MANAGEMENT
Lean and Service Go hand-in-hand
If I were to define service as an efficient jugglery of to dos, with the right amount of resources and a great communication system, what would lean mean? Gurrit K Sethi, Hospital COO, Care Hospitals
26
A SI A N H O S P I T A L & H EA LT HCA R E M A N AGE M E N T
IS S UE - 48, 2020
L
ean is not mean. In fact, lean must mean an intended service, one with a well-defined service level to meet the expectations of any person, or for that matter, any process. A process is made to ensure the replication of a set of expected results. In fact, one can build up expectations for our brands and ensure that they are maintained by lean methods‌
