Washington Restaurant & Lodging Magazine Buyer's Guide by Washington Hospitality Magazine

WA S H I N GTO N

2016/2017

& Lodging M

YOU NEED SUCCEED

WHAT TO

VENDORS PROGRAMS TRAINING INFORMATION

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Inside

www.warestaurant.org

Features

Congratulations to 2016 Restaurant Award Winners

Your Government Affairs Team – Here for You

Cost-Saving Programs Help Members Succeed

Trouble Ahead? Look for these Five Red Flags

Bridging Gaps to Eliminate Hunger and Waste

WRA Education Foundation Programs Train and Educate the Industry

In Every Issue 20

WA S H I N GTO N

2015/2016

& Lodging

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President and CEO: The American Dream

News Briefs

Lex on Tech: Virtual Reality

Local Government Affairs Update

Calendar/New Members

Ask the Expert: Reduce Temptation to Increase Profitability

On the cover

Find our Buyer’s Guide 2016/2017 in the center of this issue. It’s your year-round resource to suppliers and vendors dedicated to helping you succeed.

Washington Restaurant Association 510 Plum Street SE, Suite 200 Olympia, WA 98501-1587

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EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Editor-in-Chief, Marianne Scholl Art Director, Lisa Ellefson Managing Editor, Paul Schlienz Contributing Editor, Andy Cook Contributing Editor, Stephanie Davenport Contributing Editor, David Faro Research Editor, Sheryl Jackson JOINT EXECUTIVE COMMITTEE WRA Chair, Phil Costello Stop n’ Go Family Drive In WLA Chair, Matt Van Der Peet Westin Bellevue Hotel WRA EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Petrina Director of Business Development, Ken Wells Director of Communications & Technology, Lex Nepomuceno Director of Education, Lyle Hildahl Director of Government Affairs, Bruce Beckett Director of Internal Operations, Kylie Kincaid

President and CEO

The American Dream: As Real as Ever in the Hospitality Industry By Anthony Anton This month the WRA and WLA are recognizing members who have received awards at the state and national levels. Hearing about their lives made me think about my own story. Especially after hearing Taylor Hoang’s great story of an immigrant family that achieved the American dream of owning a now-sought-after restaurant in Seattle. I found myself sharing my story – the story of my grandfather and family – with our staff. At their request we did an interview on Facebook Live. I encourage you to check it out on our Facebook page! It was a great opportunity for me to talk about how I know the American dream is possible in this industry; and that it is available for immigrants in ways they can find nowhere else. I know from experience that immigrant families often find a chance at entrepreneurship by just cooking the foods they grew up making and eating, by bringing that taste and culture to an American town.

510 Plum St. SE, Ste. 200 Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 www.warestaurant.org │walodging.com Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification. Reproduction of articles appearing in Washington Restaurant & Lodging Magazine are authorized for personal use only, with credit given to Washington Restaurant & Lodging Magazine and/or the Washington Restaurant Association. Articles written by outside authors do not necessarily reflect the views or positions of the Washington Restaurant Association, Washington Lodging Association, their Boards of Directors, staff or members. Products and services advertised in Washington Restaurant & Lodging Magazine are not necessarily endorsed by the WRA or WLA, and do not necessarily reflect the opinions of the WRA, WLA, their Boards of Directors, staff or members. ADVERTISING INQUIRIES MAY BE DIRECTED TO: Michelle Holmes Allied Relations Manager 206.423.3902 michelleh@warestaurant.org Washington Restaurant & Lodging Magazine is published monthly for WRA and WLA members. We welcome your comments and suggestions. email: news@warestaurant. org, phone: 800.225.7166. Circulation: 6,310.

Decades ago, my grandfather escaped a war-torn Greece and came to the USA. At that time, with limited language, he was only able to find work on the railroad. He quickly decided he wanted to try and work for himself and take his shot at the American dream. So, he bought a small café and, using the skills he had from growing up in Greece, he made a successful restaurant business out of it. Eventually, my grandfather sold the café and bought another one in Tacoma. Even coming from a country in turmoil, he was able to rise and be a success in the hospitality industry. More recently, my uncle was able to find success in the hospitality business. I was raised on the story of how my uncle started as a dishwasher in a hotel. Although he had little English-speaking skill, he was willing to work hard as a dishwasher because it was the only entry-point of work for him. He turned that position into the American dream. The manager of that hotel took my uncle under his wing and helped him move up into a management position and eventually my uncle was able to have his own restaurant. It’s inspiring for me to know that this is still happening today. Stories like my grandfather’s and uncle’s are mirrored in stories like Taylor Hoang’s. These experiences are widespread in our industry. I hear about them every day. Our industry, more than any other, offers opportunities to be on top even if you start from nothing. We don’t talk about it enough – how our industry gives people an entry point to the workforce. And, our industry doesn’t just let employees languish there, either. Most business owners I’ve met in my 20 years in this industry have mentored their staff. We are an industry that thrives on lifting people up. I see it every day in our current workforce and in the history of my life.

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Primary Source of Information | News Briefs Washington’s ProStart Students Make Strong Showing at National Competition Talented ProStart students from Bonney Lake and Lewis & Clark High Schools gave it their all at the 15th Annual National ProStart Invitational in Grapevine, Texas, last month, placing tenth in the culinary arts and restaurant management competitions. The Washington students were among the 373 high school competitors who put their skills to the test in front of culinary and restaurant business leaders. Nationwide, 140,000 high school students are enrolled in ProStart, and the 40plus teams competing in Texas placed first in ProStart invitationals at the state level. Bonney Lake High School earned the opportunity to represent Washington when it won the culinary competition at the 2016 Boyd’s Coffee ProStart Invitational in Lakewood in March. This was the school’s second time in the national culinary competition that required them to prepare a three-course meal in 60 minutes using only two butane burners. They were evaluated on taste, skill, teamwork, safety and sanitation. Spokane’s Lewis & Clark High School won Washington State’s restaurant management competition for the first time this year. At Nationals their team presented a proposal for the next promising restaurant concept in front of a panel of industry judges. In addition to their hard work and training, these students were also responsible for raising funds to travel to Texas. They have clearly demonstrated skills and dedication that will serve them well in their future endeavors in the industry. Hospitality job openings at record high The nation’s hospitality industry continues to expand payrolls at a steady pace, according to data from the Bureau of Labor Statistics (BLS). End-of-month job openings in the restaurants-and-accommodations sector averaged 685,000 during the first quarter of 2016 (on a seasonally-adjusted basis), which represented an increase of 21,000 job openings over what was reported during the fourth quarter of 2015. It also marked the highest quarterly reading since the Job Openings and Labor Turnover data series began in 2000. The pace of hiring in the hospitality sector has also been accelerating. Across the nation, restaurants and lodging places filled an average of 861,000 jobs each month during the first quarter of 2016, which represented the strongest pace of hiring since the first quarter of 2006. In Washington state, employment in leisure and hospitality, the broadly-defined accommodations and food services employment sector (NAICS 72), was 0.9 percent higher in April 2016 compared to April 2015. This represents a growth of 10,700 jobs, with 8,800 added in food services and drinking places. In terms of unemployment, Washington state’s unemployment rate was 5.8 percent in March 2016, slightly higher than the national rate of 5.0 percent. Unemployment in Seattle/Bellevue/Everett in March was 4.8 percent, up from 4.4 percent in March 2015.

DOL Raises Overtime Exemption Threshold to $47,476 a year The Department of Labor released new federal overtime regulations on May 18, drastically expanding the number of people who will qualify for overtime pay. Under the new rule, salaried employees earning under $47,476 a year ($913 a week) must be paid time-and-a-half when they work over 40 hours a week. This threshold is double the current level of $23,660 ($455 a week). The regulations will go into effect on December 1, giving employers little more than six months to adjust to this significant change in salaried employment. The salary threshold will be automatically updated every three years and be tied to the 40th percentile of full-time salaried workers in the lowest-income census region, which is currently the South. Based on current wage trends, the DOL projects a salary threshold of $51,000 at the first update on Jan. 1, 2020. The duties test was not revised, leaving in place the current rule on how to determine whether a salaried employee above the salary threshold is considered an executive, administrative or professional employee and thus exempt from overtime pay. The National Restaurant Association and the American Hotel & Lodging Association were strongly opposed to the proposed changes and will continue to raise their members’ concerns with the Administration. The NRA has promised to use all available legislative and legal options to block the damaging rule. The WRA and WLA will closely follow developments and, through its many communications channels, provide members with information on important aspects of the new rule.

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Congratulations to James Beard Award Winner Renee Erickson It came as no surprise in May when the James Beard Foundation recognized the talent of Renee Erickson with its Best Chef Northwest award.

Renee Erickson (right) celebrating at the James Beard Foundation’s awards gala with Marie Rutherford, Chef de Cuisine at The Whale Wins. Photo: Galdones Photography/JBF

The three-time nominee and selftaught restaurateur has helped shape the Seattle restaurant esthetic with her storied, but now closed, Boat Street Café and is considered one of the Northwest’s culinary stars. As restaurant and drinks editor Andrew Knowlton contended in a recent Bon Appétit magazine feature, she has helped make the city one of the most exciting places to eat in the country.

Erickson took over ownership of Boat Street Café in the 1990s not long after graduating from the University of Washington, and launched The Walrus and the Carpenter in 2010. Two years later, she opened The Whale Wins, which indeed does win as this is the restaurant that delivered her the James Beard Award. Her more recent projects include Bateau, Barnacle and General Porpoise. The other finalists in the Northwest regional award category were Mike Easton of Il Corvo and Rachel Yang and Seif Chirchi of Joule. Canlis was a finalist in the outstanding wine program category. The semi-finalist list included Ethan Stowell, Ethan Stowell Restaurants (Outstanding Restaurateur); Matt Dillon, Bar Sajor, and Jerry Traunfeld, Poppy (Outstanding Chef); Junko Mine, Café Juanita (Outstanding Pastry Chef); Jay Blackinton, Hogstone Wood Oven, and Maximillian Petty, Eden Hill (Rising Star Chef of the Year); Evan Andres, Columbia City Bakery (Outstanding Baker); and Wayne Carpenter, Skagit Valley Malting (Outstanding Wine, Spirits or Beer Professional). Lark was a semifinalist for Outstanding Restaurant; Girin Steakhouse & Ssam Bar for Best New Restaurant; Canon for Outstanding Bar Program; Café Juanita for Outstanding Service and Wild Ginger for Outstanding Wine Program. NRA Video Pays Moving Tribute to Taylor Hoang’s Determination and Vision There were few dry eyes in the house when Pho Cyclo Café owner and WRA board member Taylor Hoang was honored at the National Restaurant Association Education Foundation Awards luncheon in Washington, D.C. in April. That’s because the video shown before she received the Faces of Diversity Award told the moving story of Hoang’s unwavering commitment to help her family, which left Vietnam as refugees in the 1970s, and her community find success in the American dream. Watch the video on www.wra.org.

Radisson Hotel Seattle Airport is an AH&LA Property of the Year The American Hotel & Lodging Association has selected Radisson Hotel Seattle Airport as its Stars of the Industry Property of the Year in the small property category. General Manager Sanjay Majahan, CHA, accepted the prestigious award on May 18 in Washington, D.C. Awarded annually since 1966, the Stars program recognizes individuals and properties that have demonstrated outstanding service and an overall commitment to excellence. The Washington Lodging Association has held its own Stars of the Industry Awards since 2000 and, in 2015, honored Radisson Hotel Seattle Airport with its community service award. The Radisson team stands out for strong connection to its community. It supports the Genesis Project, a charity organization that helps victims of sex trafficking, and it is a member of the BEST Employers Alliance launched by Businesses to End Slavery & Trafficking in 2015. The hotel has also been active in local toy and school supply drives, participated in city tree plantings, and engaged employees in sustainability initiatives. In addition to the recognition from AH&LA and WLA, the hotel received the 2015 Responsible Business Award from the Carlson Rezidor Hotel Group, Americas. Nominations are now being accepted for the 2016 Washington Lodging Stars of Industry Awards. The deadline for submissions is September 1. Learn more at www.walodging.org/ convention.

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Congratulations to 2016 Restaurant Award Winners By Paul Schlienz

Restaurants serve people, careers and communities. That’s why the Washington Restaurant Association is proud to announce the state winners of the Restaurant Neighbor and Cornerstone Humanitarian awards; the winners of the WRA’s 2016 Industry Awards and the recipients of this year’s Washington Restaurant Association Education Foundation ProStart scholarships. Please join us in congratulating this year’s well-deserving winners. Restaurant Neighbor Award The Restaurant Neighbor Award, developed by the National Restaurant Association Education Foundation (NRAEF) in partnership with American Express, celebrates the outstanding charitable service and positive impact on their local communities by restaurants throughout the U.S. Washington’s 2016 Restaurant Neighbor winners: Dick’s Drive-In, Seattle (Mid-Size Restaurant Category) and Whidbey Coffee Company, Clinton (Small Restaurant Category) Cornerstone Humanitarian Award The Cornerstone Humanitarian Award specifically honors individual restaurant operators for their personal commitment to community service. Like the Restaurant Neighbor Award, it was developed by the NRAEF and recognizes winners in each state. Washington’s 2016 Cornerstone Humanitarian: Scott Fraser, Frasers Gourmet Hideaway, Oak Harbor Faces of Diversity Award Developed by the NRAEF, this national award honors diverse members of our industry who have achieved success in the face of adversity, and who embody the American Dream. Faces of Diversity Award winner: Taylor Hoang, Pho Cyclo Café, Seattle WRA Industry Awards The WRA honors its best and brightest members for their excellence, innovation, community service and contributions to the WRA with its own Industry Awards.

The 2016 winners are: • Jim and Fawn Spady, Dick’s Drive-In, Seattle (Quick Service Operator of the Year) • Budd Gould, Anthony’s, Bellevue (Full Service Operator of the Year) • Randy Irvine, Food Services of America, Kent (Allied Member of the Year) ProStart Scholarships Each year, the Washington Restaurant Education Foundation presents ProStart scholarships to deserving students to help them pursue a career in hospitality. Congratulations to this year’s recipients: • Genevieve Boushey, Oak Harbor High School, $2,000 • Anastasia Hjermstad, Mount Spokane High School, $2,000 • Tia Kendall, Rogers High School, $2,000 • Kayla Waller, Pierce County Skills Center, $2,000 • Jordyn Williamson, Art Institute of Seattle, $1,000 • Jamie Wilson, Tekoa High School, $2,000 Help us Celebrate at the State of the Industry Be sure and attend the WRA’s State of the Industry Forum at the Goodwill Job Training & Education Center, in Seattle, on June 8, where these award winners will be honored. Also, Roberta Greer, of Seattle’s Tillicum Village, will receive her 2015 De Vere “Jerry” Burtenshaw Award for outstanding contributions to the hospitality industry through extraordinary volunteer service to the WRA at this ceremony. June 2016 │ 9

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Lex on Tech

Virtual Reality will Play a Prominent Role in Hospitality’s Future By Lex Nepomuceno For many in the technology world, 2016 will be regarded as the year of virtual reality, or simply VR. Millions of consumers have already adopted VR in one form or another. Major players like Microsoft, Samsung, Facebook and Sony have rolled out initial versions of their respective VR/360 viewing products, such as Oculus Rift, Gear VR and the HoloLens. Hospitality for the most part has yet to embrace this new method of communicating with guests, potential customers and employees. There are some early adopters in the industry that have started experimenting with VR to attract travelers and show off their businesses with an immersive 360-degree view. However, the true “killer app” for VR in hospitality is transporting “experiences.” It is always a priority for hospitality establishments to make sure their customers come away with a positive experience that they can both cherish and share. VR allows businesses to take these experiences to the next level. Traditional photos and videos are two-dimensional, while virtual reality transports the user back to that fine dinner on a deck overlooking the water. You look to the left and you see that nice couple you had a conversation with. You look all around you, and you see the

entire place, its staff, guests and ambiance. You would be able to re-live that moment in time. It doesn’t take a genius to see the value of this. Keep in mind that the aforementioned scenario isn’t science fiction. It is here now, and it is both affordable and usable. In fact, in May Facebook announced that Samsung’s Gear VR had one million monthly users on its platform alone. Interestingly, these Gear VR users spent an average of 25 minutes per day on the device. VR experiences in a restaurant or hotel can take many other forms. The most obvious is capturing guest experiences and using those as real-time testimonials to share with potential patrons. Experiences are also applicable to employee training, operations and quality control. Whenever it is advantageous to immerse a guest, employee or potential investor in a particular experience, it makes sense to utilize virtual reality. Imagine this… You want to make sure your restaurant is ready for a building or health inspection, but you are out of town and won’t be able to do a walk-through to identify potential problems and violations. This dilemma can be solved by having an onsite employee do a video walk-through of the entire restaurant and upload it to YouTube as a private video. You can then put on your Gear VR headset and experience the video walk-through and look all around you as if you were there. You can pause at any time to concentrate on particular spots or re-watch the video until you have identified everything that requires attention. Everything can be done in less than an hour, and you didn’t have to drop everything, incur travel costs or waste time in traffic. And the cost for your 360 gear can be less than $500. This is just one example of many practical applications of VR integration into core business activities. The best part is that we are just scratching the surface of how this exciting new technology can help improve our daily business and personal lives. To check out WRA’s initial examples of VR/360 content, go to www.facebook.com/warestaurants/ videos.

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LOCAL GOVERNMENT AFFAIRS UPDATE

Unions Target Hotels, WLA Fights Back By Stephanie Davenport

Signature gathering is underway in Seattle for a local ballot measure that seeks to institute a wide range of onerous workplace provisions on hotel employers. The Washington Lodging Association and your Government Affairs team are working closely with Seattle hotels to address this challenge. Initiative 124 is being shepherded by UNITE HERE Local 8 and would: Limit housekeeping employees to no more than 5,000 square feet of floor space in an eight-hour day if they are assigned 10 or more “strenuous room cleanings.” Mandate that housekeeping employees required to clean more than the designated square footage receive time-and-a-half for the entirety of their shift. Require a hotel to ban guests for a three-year period if an employee makes a complaint against them, even if the employee does not report the incident to law enforcement. Force hotels to follow a complicated mathematical equation to provide only certain employees. (For example, those who are single and making less than $47,520 a year.) Require hotel employers, after the purchase of a hotel, to use a preferential hiring list for at least six months after the ownership transfer date. WLA quickly filed a ballot title challenge to the measure. The original title would have misled voters into believing I-124 only addresses employee health and safety when, in fact, it also includes labor and employment mandates. WLA successfully had the court add “labor standards” to the concise ballot title. Other changes to the ballot title description include: Changing language on health care from “paying for access” to “improving access” to health care. Specifying that new requirements could be waived for unions. (With the exception of the assault protections, the measure’s mandates can be waived in collective bargaining agreements, making most of the measure open to union negotiation.) Noting that lists of “accused guests” would be required to be maintained, a requirement left out of the original title. Changing “large hotels” to “certain-sized hotels.”

signatures to qualify for the November ballot. “Hotels care deeply about ensuring a safe, healthy, and supportive work environment for all their employees and already work collaboratively to address these issues,” said Jenne Neptune, Seattle Hotel Association president and general manager of Alexis Hotel. “We take these matters very seriously and have always been open to ways to better serve our employees. However, it’s critical not to overlook the bulk of this initiative and its true focus, which is workplace rules and health care premiums, all of which could be waived by a union.” WLA has a long track record of addressing hotel employee safety issues. In addition to offering employee safety training, it has been an active partner in the fight against sex trafficking. In 2013, the association helped develop innovative training to prevent sex trafficking at lodging properties, and it is a member of the Washington State Task Force against the Trafficking of Persons. WLA has also called for employee safety standards in the sharing economy. In 2015, WLA joined the American Hotel & Lodging Association in calling for all lodging establishments, including short-term rentals through platforms such as Airbnb, to be held to the same regulatory, licensing, insurance and taxation requirements to protect the health, safety and well-being of employees and guests. If UNITE HERE is able to gather the signatures it needs by August, the Seattle City Council will have several options. Councilmembers can choose to pass Initiative 124 as an ordinance, reject it, fail to act upon it, or pass a similar measure. If the council passes the initiative as an ordinance, it will become law. If it rejects it, fails to act or passes a similar measure, the initiative as written will be on the November ballot. The GA team will continue to be actively engaged in this important issue and will keep members informed as the process moves forward. Look for updates in the Weekly, in the lodging newsletter and at www.walodging.org and www. warestaurant.org. Please contact John Lane at JohnL@ warestaurant.org if you have any questions.

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Your Government Affairs Team – Here for You With the Washington Restaurant Association and the Washington Lodging Association combining forces, your GA team has grown and is even better positioned to advocate for members. We have added government affairs and communications staff over the past year, and these new additions to our team bring a wealth of knowledge and experience:

Jillian Henze, Local Communications Manager

Jillian Henze is responsible for developing and implementing local communications to advance the hospitality industry’s legislative, advocacy goals and objectives. She serves as a liaison between the communications and government affairs departments and works with both to develop and implement communications strategies. Jillian joined the team in April 2016, and she’ll keep members informed of all local government affairs issues that could affect the industry and provide helpful resources. Prior to the WRA, she was the communications manager at the Hands On Children’s Museum, led a PR department at a boutique ad agency and was an investigative reporter and newspaper editor. Jillian has a bachelor’s degree in mass communication from Linfield College.

Kaare Ness, Member Engagement and Grassroots Manager

Kaare Ness is tasked with developing and implementing a strategic grassroots infrastructure that supports the WRA and WLA state and local political objectives. Prior to joining the team, Kaare worked for the Washington Realtors® Government Affairs team, the Washington State House of Representatives and political think tanks. He has also served in a variety of capacities for local and statewide political campaigns and ballot initiatives in Oregon and Washington. In addition to his political experience, Kaare has worked in banking and in a sales and finance capacity for an auto dealership. Kaare has a bachelor’s degree in political science from the University of Washington.

Marianne Scholl, Communications Manager

Marianne joined the WRA communications team in 2015 to help facilitate the deepening partnership between WLA and the WRA, and now serves as communications manager and editor-in-chief of content for the associations. She served as WLA’s director

of marketing and communications for two years, and prior to joining WLA’s staff, she was the project manager for the Washington State Visitors’ Guide and publisher/editor of Seattle Woman Magazine. She has a master’s degree in history from Harvard University and a bachelor’s degree in political science from the University of California, Berkeley. These newest staff members join a roster of talented and experienced professionals who understand the industry and your interests and are experts in the legislative and political process. They are:

Bruce Beckett, Government Affairs Director bruceb@warestaurant.org

Julia Gorton, Senior Manager, State Government juliag@warestaurant.org

John Lane, Senior Manager, Local Government johnl@warestaurant.org

Marian Ericks, Government Affairs Manager mariane@warestaurant.org

Stephanie Davenport, Communications Advocacy Manager stephanied@warestaurant.org

Morgan Hickel, Local Government Coordinator (Seattle) morganh@warestaurant.org

Samantha Louderback, Local Government Coordinator samanthal@warestaurant.org

Zachary Lindahl, Local Government Coordinator (Spokane) zacharyl@warestaurant.org

Also critical to WRA/WLA advocacy:

Denny Eliason, Lobbyist

Kim Clauson-Hoff, Lobbyist Learn more about the team at www.warestaurant.org/ government-affairs/team.

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Cost-saving Programs Help Members Succeed One of the most beneficial perks of being a member of the WRA and WLA is access to the best resources and cost-saving business solutions the industry has to offer. The WRA’s benefit programs and partners are handpicked in a rigorous screening process to ensure members receive premier services, often at “member-only” pricing. Start saving money today with one of our effective programs. ATM Swipe for Cash Swipe for Cash and the WRA provide a cost-effective way for businesses to add a revenue stream to their operations. For locations that already have ATM’s, this program also provides guidance on increasing existing ATM income. BACKGROUND CHECKS ACRAnet™ ACRAnet is a consumer-reporting agency specializing in employee background checks. Conducting background checks can potentially help you: • Reduce theft. • Limit legal exposure for negligent hiring. • Increase employment retention. • Increase applicant quality. • Decrease insurance costs. BUSINESS INSURANCE Bell-Anderson Insurance Bell-Anderson Insurance provides you with tailored solutions for both personal and business insurance, including liability, property, casualty, and restaurant and liquor liability coverage. Its agents will help you design a package that caters to your unique specifications. Whether you’re a small business owner in need of disability benefits or a young professional looking to open your first life insurance policy, Bell-Anderson Insurance has you covered. WRA CREDIT CARD PROCESSING Powered by US Bank You can have quality credit card processing with rates specially negotiated for members. The power of your membership provides you with lower rates leveraging the scale of the WRA. Experience the difference with WRA Credit Card Processing. • No hidden fees. • Mobile and table solutions tailored to restaurant needs. • Loyalty, promotional and gift card programs. CUSTOMER ENGAGEMENT Via121 Via121 helps you up your customer engagement factor through guest engagement games, private-labeled customized loyalty programs, reward-driven guest feedback and smart, targeted marketing via text, email and app. Via121 boasts results that are measurably better than any other loyalty, customer feedback, or targeted marketing service on the market. EMAIL MARKETING Fishbowl™ Fishbowl has committed itself to the restaurant industry, designing and expanding its product lines to help clients with what matters most – repeat traffic and increased revenue through: 14 │ warestaurant.org

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• Social media integration. • Reputation management. • Email marketing solutions – FREE option available exclusively for WRA members. EMPLOYEE ASSISTANCE PROGRAM Aetna Resources for Living Bring additional value to your employee benefits package with an Employee Assistance Program. Employees can use the service to: • Manage stress • Improve finances • Deal with illness and other day-to-day life experiences HEALTHCARE SOLUTIONS Hospitality Industry Health Insurance Trust (H.l.H.l.T) H.I.H.I.T. is tailored for WRA and WLA members and enables hospitality industry business owners to provide affordable healthcare benefits to their employees. Choose from several medical and dental plans that best suit your individual needs. Benefits include: • Employer contribution and employee participation as low as 50 percent. • Free COBRA administration of all plans. • Acceptance of start-up business. Minimum Essential Coverage (MEC) Eligible employees can be enrolled in a MEC plan. WRA’s MEC plan meets ACA requirements by offering preventative care to employees. As a result, participating employers are exempt from being fined $2,000 per employee. Employees also avoid the individual mandate fine. Additionally, RiskRT, an ACA compliance software tool, is included. It calculates which employees are eligible for the MEC plan on a monthly basis. It also completes all necessary reporting requirements. United Healthcare Multiple plans to choose from, including health savings accounts. Benefits include: • Up to a five percent discount on medical rates for standard fully insured groups with 51 or more eligible employees. • Up to a five percent discount on specialty benefits products (dental, vision, life and disability) for fully insured groups. • Wellness programs and services. UNEMPLOYMENT COST CONTROL Equifax Workforce Solutions Unemployment taxes can be controlled and reduced with expert claims management. Equifax can help you manage your unemployment costs to achieve the lowest possible tax rate, including: • Protesting unwarranted claim filings. • Properly preparing for hearings (including representation). • Auditing benefit charges. • Verifying rate calculations. • Preparing responses to unemployment claims. MUSIC LICENSING BMI and SESAC BMI and SESAC are performing rights organizations designed to collect license fees from businesses which use music in their establishment. These fees are distributed as royalties to songwriters, composers and music publishers. As a member, you’ll save: • Five percent off BMI license fees, plus five percent for joining/renewing online. • Ten percent off SESAC license fees. June 2016 │ 15

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OFFICE SUPPLIES Office Depot Consolidate vendors and order all your supplies in one place. Receive member discounts of up to 80 percent off the manufacturer’s suggested list price on hundreds of commonlyused industry supplies, including janitorial, office equipment, furniture and breakroom supplies. And, create your own custom list of additional items with the same steep discounts. Members also receive free, next-day delivery on orders of more than $50. POS SYSTEMS Enterprise Merchant Solutions Enterprise Merchant Solutions offers a full range of Aloha POS systems and tablets. They specialize in small- and mid-size businesses, helping clients increase productivity, reduce costs and simplify their business operations. Members receive special pricing on comprehensive call center support with the purchase of a new Aloha POS system. SAFETY PRODUCT DISCOUNTS Site Response Site Response offers member pricing on the purchase of safety products for your business such as: • Emergency burn cabinets. • First Aid kits and cabinets. • Bloodborne pathogens kits. • Comprehensive AED packages. U.S. HealthWorks U.S. HealthWorks locations provide great care to your injured workers, and understand the workers’ compensation system as well as its impact on your company’s financial health. U.S. HealthWorks believes in case compression: Something that can be cured in three weeks should not take eight weeks to heal. U.S. HealthWorks is a COHE-approved medical provider, and the largest occupational medicine group in Washington with 15 centers in the Puget Sound region and three in Spokane.

WORKERS’ COMPENSATION REFUNDS

WRA’s Retrospective Rating program (Retro) Reduce your workers’ comp costs and possibly earn refunds by participating in the WRA Retro program. The benefits of being in our Retro group and following our recommendations include: • Improved safety ratings that may help reduce L&I premiums. • Claims assistance to help reduce time spent working on claims. • Access to tools to assist with new hire safety orientations, safety inspection tips, accident reporting procedures and much, much more. • Potential to earn partial refunds of L&I premiums.

In addition to our program partners, you can find suppliers for all your lodging and foodservice needs in the 2016-2017 Buyer’s Guide in this issue and in the new and improved WRA Online Marketplace. Find suppliers and service providers to the hospitality industry at www.warestaurant.org/resources/wra-marketplace. Look for the WRA logo next to member listings and support your fellow association members! TO CONNECT TO ALL OF THESE PROGRAMS AND COST-SAVING OPPORTUNITIES, VISIT WWW.WARESTAURANT.ORG.

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3Wire Restaurant Appliance Tom McPeters 22322 20th Ave SE, Ste 150 Bothell, WA 98021-8424 206-524-8200 www.3wire.com Parts, Supplies & Service 45th Street Hospitality Terry Esch 1310 N 131st Street Seattle, WA 98133-7630 206-633-4494 www.45thstreethospitality.com Always two-sided mattresses 4th Avenue Media Lucas Mack 9311 SE 36th St, Ste 209 Mercer Island, WA 98040-3741 425-454-4442 www.4thavenuemedia.com Marketing and Communication Firm Aaron Brown & Associates Todd Hawes 2765 12th St SE Salem, OR 97302-3158 503-363-5969 www.aaronbrownassociates.com Commercial Property Appraiser AB Foods, LLC Brad McDowell PO Box 832 Toppenish, WA 98948-0832 509-865-2121 www.wabeef.com Premium Northwest Beef Accent Table Lighting Company Jeff Robb PO Box 2362 Redmond, WA 98073-2362 425-881-2062 www.lampserviceproducts.com Fuel, lamps & gloves Ace Parking Management Nick Hutsen 500 Union St, Ste 400 Seattle, WA 98101-2709 206-903-1218 www.aceparking.com Parking Management

Acosta Foodservice Sales and Marketing Adam Tabino 22407 68th Ave S Kent, WA 98032-2444 425-226-4051 www.acosta.com Resources Ideas Products COP ACRAnet, Inc. Jacquie Brownell 521 W Maxwell Ave Spokane, WA 99201-2417 509-324-1241 www.acranet.com Employment screening background checks Adams Financial Concepts LLC Michael Adams 1001 4th Ave, Ste 2330 Seattle, WA 98154-1121 206-903-1019 www.adamsfinancialconcepts.com Financial advisors ADT LLC Ben McGuire 16810 E Euclid Ave Spokane, WA 99216-1817 509-850-0325 www.adt.com Business Security & Automation Solutions Advantage Waypoint Dan Cummens 722 N Regal St Spokane, WA 99202-5031 509-589-1416 www.asmwaypoint.com Foodservice brands, private-label products Agilysys Nancy Naretto 3380 146th Pl SE, Ste 110 Bellevue, WA 98007-6472 877-369-6208 www.agilysys.com Systems, technology

AirQ by Prolitec Shari Bjorn 1235 W Canal St. Milwaukee, WI 53233-2666 414-615-4600 www.airq.com Air Scenting Services Alliance 2020 Inc Gavin Bray 304 Main Ave S, Ste 202 Renton, WA 98057-2758 425-264-1019 www.alliance2020.com Background Screening Alliant Jeff Toole 9116 E Sprague Ave #51 Spokane Valley, WA 99206-3601 509-953-7798 www.alliantms.com ATM and credit card processing Alliant Employee Benefits Chad Schulz 1420 5th Avenue Suite 1500 Seattle, WA 98101-2424 206-204-9125 www.alliantbenefits.com Health Benefits, retirement, business insurance Allied Fire & Security Dyle Hawley 425 W Second Ave Spokane, WA 99201-4311 509-624-3152 www.allied-security.com Commercial Security Services Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 509-327-7040 Fresh, Local, Preservative-free Bakery ALSCO - American Linen Steve Bivens 6828 S 204th St Kent, WA 98032-5112 253-478-5197 www.alsco.com Linen supplies & cleaning

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ALSCO- American Linen Spokane Joey Kink PO Box 3084 Spokane, WA 99220-3084 509-534-2693 www.alsco.com Linen supplies & cleaning

Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 206-812-3801 www.approachms.com Injury claims management

American TechCorp Lori Wilson PO Box 39036 Lakewood, WA 98499-3036 253-682-1240 www.americantechcorp.com Systems and technology

ARF Financial Marcy Richards 10450 Buccaneer Place NW Silverdale, WA 98383-3800 425-770-3762 www.arffinancial.com Financing for Restaurants, Bars & Taverns

American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 www.auiagency.com Business & commercial insurance AMP Services, LLC Richard Braa 200 W Mercer St, Ste 511 Seattle, WA 98119-5908 206-596-7400 www.ampservices.com Outsourced Accounting/Consulting Services Angus Meats, Inc. Tom Stachecki 2810 N Hogan St Spokane, WA 99207-4823 509-482-7033 www.angusmeats.com Beef, Pork, Poultry Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 www.anheuser-busch.com Beer, domestic & regional

Audio Video Exclusives Craig Holmes 7528 Olympic View Drive #110 Edmonds, WA 98026-5523 425-245-8846 www.audiovideoexclusives.com TV Programming & Installations Auto-Chlor Everett Burke Lyman 720 132nd St SW #103 Everett, WA 98204-9359 425-787-2797 www.autochlor.net Cleaning products and repairs Auto-Chlor Seattle Nate James 4315 7th Ave S Seattle, WA 98108-1705 206-622-0900 www.autochlor.net Cleaning products and repairs Auto-Chlor Tacoma Michael Devers 510 53rd Ave E # A Fife, WA 98424-2740 253-922-5557 www.autochlor.net Cleaning products and repairs

Baker Commodities Seattle Jim Hodge PO Box 58368 Seattle, WA 98138-1368 206-243-4781x116 www.bakercommodities.com Recycling & used oil Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509-535-5435 www.bakercommodities.com Recycling & used oil Bargreen Ellingson Seattle Jeff Gentling 3627 1st Ave S Seattle, WA 98134-2201 206-682-1472 www.bargreen.com Serving those who serve Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 www.bargreen.com Serving those who serve Bargreen Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd, Ste B Tacoma, WA 98409-9086 253-475-9201 www.bargreen.com Serving those who serve Batali Associates Ken Batali 9792 Edmonds Way #226 Edmonds, WA 98020-5940 206-390-8285 www.BataliAssociates.com Restaurant and Hospitality Consulting Bath Fitter Trey Provident 6900 220th St SW, Ste A Mountlake Terrace, WA 98043-2123 253-872-6898 www.bathfitter.com Bathroom Remodeling

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Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206-448-3540 www.bavarianmeats.com Wholesale sausage & meats

Blasingame Insurance Nick Gilliland 200 N Argonne Rd Spokane Valley, WA 99212-2852 509-891-1000 www.spokaneinsurance.com Business & commercial insurance

Bread Garden LTD Bob Miller 1001 S 344th St # 2 Federal Way, WA 98003-6795 253-838-6683 www.thebreadgarden.com Wholesale premium bread

BDO Beth Rutherford 600 University St, Ste 2528 One Union Square Seattle, WA 98101-1176 206-403-4025 www.bdo.com Tax advisors, consultants, financial services

BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2000 www.bmi.com Music licensing & management

Bremerton Bottling Co.-Pepsi Cola Dale Armstrong 5210 1st St Bremerton, WA 98312-3342 360-377-6262 www.bremertonpepsi.com Non-alcoholic beverage distributor

Bell-Anderson Insurance Renton Andy Hoven 600 SW 39th St Ste 200 Renton, WA 98057-4911 425-291-5200 www.bell-anderson.com Business & commercial insurance Bell-Anderson Insurance Spokane Neil Muller 6519 N Maple St, Ste B Spokane, WA 99208-6169 509-465-1133 www.bell-anderson.com Business & commercial insurance Betayum Inc Patrick Thach 9707 212th St SW #102 Edmonds, WA 98026 425-412-3856 www.betayum.com Menu management Bio Clean Theresa Borst PO Box 655 Lake Stevens, WA 98258-0655 425-377-2303 www.biocleanwa.com Chemical Incident Cleanup

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Bocchetti Contracting Inc. Frank Bocchetti 18133 S Steamer Ct Oregon City, OR 97045-9652 503-329-7795 www.bocchetticontracting.com Construction & remodel Bookingsuite Dean Desilet 220 W Mercer St Ste 500 Seattle, WA 98119-3966 206-673-3537 www.bookingsuite.com Online Reservations & Digital Marketing Boyd Coffee Company Scott Lochhead 10109 S Tacoma Way Ste C1 Tacoma, WA 98499-4665 800-545-4077 www.boyds.com Coffee, tea & beverage Brantley, Janson, Yost & Ellison, CPA’s Bob Janson 1617 S 325th St Federal Way, WA 98003-6009 253-838-3484 www.brantleyjanson.com Accounting, CPA & taxes

Brown & Brown of Washington, Inc. Patrick McHugh 1501 4th Avenue Ste 2400 Seattle, WA 98101-3631 206-956-1600 www.bnbseattle.com Full service insurance brokerage Brown Bag Bookkeeping Bretton Jones 1228 N 172nd St Shoreline, WA 98133-5418 206-551-1941 www.brownbagbookkeeping.com Bookkeeping and accounting Caffe Appassionato Seattle Patrick McHugh 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 www.caffeappassionato.com Wholesale coffee & teas Caffe D’Arte, LLC Kimberly Zier 33926 9th Ave S Federal Way, WA 98003-6708 253-252-7050 www.caffedarte.com Wholesale coffee & espresso Cairncross & Hempelmann, P.S. Sandip Soli 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206-587-0700 www.cairncross.com/eatdrinkshopstay Restaurant attorneys; legal assistance

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Canyon Seafood Inc. Harold Scott 2351 N Nyhus St Westport, WA 98595-9765 206-949-9867 www.canyonseafood.com Fresh seafood

Cash & Carry Burlington #570 Rocky Seabott 150 Sharon Ave Burlington, WA 98233-2252 360-707-0109 www.smartfoodservice.com Produce, Meats & Dairy.

Cash & Carry Olympia #548 Randy Drake 1010 Fones Rd SE Olympia, WA 98501-2107 360-459-2820 www.smartfoodservice.com Produce, meats & dairy

Carbon’s Golden Malted Dan Jiminez PO Box 129 Concordville, PA 19331-0128 888-596-4040 www.goldenmalted.com Waffle Mix Distributor

Cash & Carry Everett #553 Kerry Craig 2917 Cedar St Everett, WA 98201-3751 425-339-2628 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Rainier #583 Derek Mooney 1915 21st Ave S Seattle, WA 98144-4505 206-302-0216 www.smartfoodservice.com produce, meats & dairy

Cascade Natural Gas Conservation Incentive Program Bill Prillaman 1600 Iowa St Bellingham, WA 98229-4707 866-450-0005 www.cngconserve.com Commercial conservation & energy

Cash & Carry Federal Way #556 Rob Stevenson 1628 S 344th St Federal Way, WA 98003-6852 253-925-0550 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Richland #575 Larry Covey 1939 Fowler St Richland, WA 99352-4846 509-374-3905 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Kelso #542 Tony Voukidis 2302 Talley Way Kelso, WA 98626-5512 360-425-7090 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry S Seattle #551 Rick Arriola 1760 4th Ave S Seattle, WA 98134-1502 206-343-7156 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Kent #555 Jim Low 21504 84th Ave S Kent, WA 98032-2446 253-872-7586 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry South Tacoma #579 Ben Notter 111 S 112th St Tacoma, WA 98444-5711 253-539-7105 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Ballard #562 Brian Walker 1155 NW Ballard Way Seattle, WA 98107-4639 206-789-7242 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bellevue #559 Ed Proso 2208 136th Pl NE Bellevue, WA 98005-1848 425-644-4638 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bellingham #552 Don Hennigs 405 Ohio St Bellingham, WA 98225-4641 360-676-7360 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bremerton #518 Robert Crow 5011 Auto Center Blvd Bremerton, WA 98312 360-377-8331 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Lynnwood #557 Tim Grant 6412 204th St SW Lynnwood, WA 98036-5972 425-672-1886 www.smartfoodservice.com Produce, meats & dairy Cash & Carry N Seattle #549 Paul Heiting 13102 Stone Way N Seattle, WA 98133-7617 206-364-1733 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Spokane #573 Rob Kuonen 7630 N Division St Spokane, WA 99208-5614 509-489-8800 www.smartfoodservice.com Produce, meats & dairy

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Cash & Carry Spokane Valley #578 Matt Monigold 211 S McKinnon Spokane Valley, WA 99212-0742 509-535-7710 www.smartfoodservice.com Produce, meats & dairy

Central Washington Fair Association Peggy Peterson 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 www.statefairpark.org Event management

Cash & Carry Tacoma #550 Brendan Southard 6208 Tacoma Mall Blvd Tacoma, WA 98409-6827 253-472-6879 www.smartfoodservice.com Produce, meats & dairy

Certiﬁed Folder Display Service, Inc. Weldon Vittitow 2407 S 200th St Seatac, WA 98198-5202 206-870-2470 www.certiﬁedfolder.com Professional Brochure Distribution

Cash & Carry Tukwila #561 Anthony McCann 230 Andover Park E Tukwila, WA 98188-2903 206-246-6017 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Vancouver #566 Randy Hughes 10611 NE 53rd St Vancouver, WA 98662-6161 360-944-9199 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Yakima #574 Jeff Tillman 1406 E Mead Ave Union Gap, WA 98903-3912 509-248-9390 www.smartfoodservice.com Produce, meats & dairy CBF, LLC Chong Ju Lee 18623 Highway 99 Lynnwood, WA 98037-4552 206-949-4989 www.genesisrim.com Commercial Realty Central Payment Barry Harter 18071 McCorquedale Road Mount Vernon, WA 98273-7292 360-333-0636 www.cpay.com Merchant Service, POS Program

Charlie’s Produce Wayne Ludvigsen PO Box 24606 Seattle, WA 98124-0606 206-625-1412 www.charliesproduce.com Fresh produce & daily delivery Charlie’s Produce Spokane Art Vega 3530 E Ferry Ave Spokane, WA 99202-4631 509-535-7393 www.charliesproduce.com Locally sourced fresh produce ChefTec Culinary Software Services Gwendolyn West 2930 Center Green Court Boulder, CO 80301-2216 303-447-3334 www.cheftec.com Inventory, menu costing & nutritional analysis software Choice Organic Teas Ray Lacorte 600 S Brandon St Seattle, WA 98108-2240 206-525-0051 www.choiceorganicteas.com Exclusively certiﬁed organic teas

Chukar Cherry Company Pamela Montgomery PO Box 510 Prosser, WA 99350-0510 509-786-2055 www.chukar.com Wholesale berries & nuts Cintas - Issaquah Amanda Gust 1700 NW Gilman Blvd, Ste 210 Issaquah, WA 98027-5349 425-313-3406 www.cintas.com Uniforms, cleaning & safety supplies Clark Nuber CPAs Pete Miller 10900 NE 4th St Bellevue, WA 98004-5873 425-454-4919 www.clarknuber.com Accounting, CPA & taxes Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Ste 203 Puyallup, WA 98373-3473 253-841-7811 www.clevengerassoc.com Facility consulting & design CLG Employer Resources Holly Hahn 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 425-391-4141 clgemployerresources.com Employee beneﬁts & health insurance Coeur d’Alene French Baking Company Teresa Nickell 6701 S 216th St Kent, WA 98032-1389 253-395-9695 www.cdabaking.com Breads for Restaurants/Foodservice Coho Res LLC Maili Morrison 7801 NE Greenwood Dr Vancouver, WA 98662-7900 503-425-1444 www.cohores.com Revenue management services

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Color Graphics Screenprinting & Deer Creek Awards Voshte Demmert-Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 www.colorgraphicswa.com Apparel Branding Made Simple! Columbia Cascade Winery Association George Valison 2975 Scenic View Dr Wenatchee, WA 98801-9114 509-782-3845 www.columbiacascadewines.com Supplies, information, education, coordination Columbia Distributing Co., Inc. Tommie Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509-662-1673 www.columbiadistributing.com Beer, domestic & regional Comcast Business Auburn Lisa Pitt 4020 Auburn Way N Auburn, WA 98002-1315 206-510-2670 www.comcast.com Internet, phone & TV Comcast Business Class Lynnwood Fazle Ramzan 15815 25th Ave W Lynnwood, WA 98087-2507 www.comcast.com Internet, phone & TV Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502-8153 360-280-3429 www.comcast.com Internet, phone & TV

Comcast Business Puyallup Jennifer Gustin 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253-405-7970 www.comcast.com Internet, phone & TV

Costco #662 Burlington Julie Eringer 1725 S Burlington Blvd Burlington, WA 98223-3223 360-7575703 www.costco.com Produce, meats & dairy

Comcast Business Redmond Jonathan Ray PO Box 97007 Redmond, WA 98073-9707 www.comcast.com Internet, phone & TV

Costco #103 Clarkston Stephanie Suko 301 5th St Clarkston, WA 99403-1860 509-758-1800 www.costco.com Produce, meats & dairy

Comcast Business Seattle Dave Paciocco 12645 Stone Ave N Seattle, WA 98133-8315 425-508-4143 www.comcast.com Internet, phone & TV Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 509-220-8745 www.comcast.com Internet, phone & TV Consolidar, LLC Mike Sotelo 2619 Bellevue Way NE Bellevue, WA 98004-2210 206-713-7300 www.consolidarnetwork.com Management Services Costco #106 Aurora Village Bill Ingram 1175 N 205th St Seattle, WA 98133-3206 206-546-0480 www.costco.com Produce, meats & dairy Costco #19 Bellingham Netra McGrew 4299 Guide Meridian St Bellingham, WA 98226-6475 360-671-6947 www.costco.com Produce, meats & dairy

Costco #1029 Covington James Hickey 27520 Covington Way SE Covington, WA 98042-9100 253-796-1004 www.costco.com Produce, meats & dairy Costco #1086 East Vancouver Ben Tehrani 19610 SE 1st St Camas, WA 98607-7472 360-258-6221 www.costco.com Produce, meats & dairy Costco #114 Everett Felix Vindiola 10200 19th Ave SE Everett, WA 98208-4256 425-379-7451 www.costco.com Produce, meats & dairy Costco #61 Federal Way Jeremy Cook 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253-874-3652 www.costco.com Produce, meats & dairy Costco #624 Gig Harbor Wayne Harris 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253-853-8600 www.costco.com Produce, meats & dairy

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Costco #110 Issaquah Dick Snyder 1801 10th Ave NW Issaquah, WA 98027-5384 425-313-0965 www.costco.com Produce, meats & dairy

Costco #639 Sequim Brian Wright 955 W Washington St Sequiim, WA 98382-3266 360-406-2025 www.costco.com Produce, meats & dairy

Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 509-454-5242 www.costco.com Produce, meats & dairy

Costco #486 Kennewick Shawn Hancock 8505 W Gage Blvd Kennewick, WA 99336-8120 509-737-8861 www.costco.com Produce, meats & dairy

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360-692-9213 www.costco.com Produce, meats & dairy

Costco #772 Vancouver James Gay 6720 NE 84th St Vancouver, WA 98665-2016 360-828-2262 www.costco.com Produce, meats & dairy

Costco #8 Kirkland Rich Graber 8629 120th Ave NE Kirkland, WA 98033-5865 425-827-1693 www.costco.com Produce, meats & dairy

Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 206-575-9191 www.costco.com Produce, meats & dairy

Costco #112 Wenatchee Scott Elliott 375 Highline Dr S East Wenatchee, WA 98802-5344 509-886-0593 www.costco.com Produce, meats & dairy

Costco #740 Lacey Gail Hibbs 1470 Marvin Rd NE Lacey, WA 98516-3870 360-412-3500 www.costco.com Produce, meats & dairy

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509-842-0003 www.costco.com Produce, meats & dairy

Costco #747 Woodinville Doug Tisdel 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425-806-7700 www.costco.com Produce, meats & dairy

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 360-652-4532 www.costco.com Produce, meats & dairy

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509-46-69668 www.costco.com Produce, meats & dairy

Costco Business Center Mary Darr 19105 Highway 99 Lynnwood, WA 98036-5228 425-640-7745 www.CostcoBusinessDelivery.com Produce, meats & dairy

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 253-445-7543 www.costco.com Produce, meats & dairy

Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 253-475-5595 www.costco.com Produce, meats & dairy

Costco Business Center Fife Sales Manager 3900 20Th St E Fife, WA 98424-1818 253-719-1950 www.costcobusinessdelivery.com All your business needs!

Costco #1 Seattle Todd Young 4401 4th Ave S Seattle, WA 98134-2311 206-622-3136 www.costco.com Produce, meats & dairy

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 360-357-6580 www.costco.com Produce, meats & dairy

Creative Clarity Richard Oliver P.O. Box 326 Edmonds, WA 98020 425-595-8582 www.wecreateclarity.com International hospitality branding agency

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Crown Distributing LLC Peter Bargreen 17117 59th Ave NE Arlington, WA 98223-4750 425-252-4192 www.crowndistributing.com Beer, domestic & imports

Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503-778-5201 www.dwt.com Restaurant attorneys & legal advice

Delta Faucet Company Tom Ridgeway 5216 50th Ave NE Seattle, WA 98105-2813 206-409-5877 www.deltafaucet.com Faucet Supplier

Crystal Investment Property LLC Joseph Kennedy 10260 SW Greenburg Road #400 Portland, OR 97223-5514 503-530-1316 www.crystalip.com Hotel Brokers & Consultants

Davis Wright Tremaine LLP Seattle Gillian Murphy 1201 3rd Ave Ste 2200 Seattle, WA 98101-3045 206-622-3150 www.dwt.com Restaurant attorneys & legal advice

Demitri’s Seasonings Demitri Pallis PO Box 84123 Seattle, WA 98124-5423 206-764-6006 www.demitris.com Cocktail mixes & beverages

Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 www.customgasketsnw.com Gaskets, hardware & fabrication Cyrus O’Leary’s Pies Airway Heights Ken Hazelton 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 www.cyruspies.com Restaurant quality pies

Dawson Design Associates Andrea Sheehan 315 2nd Ave S Ste 300 Seattle, WA 98104-3492 206-932-3102 www.dawsondesignassociates.com Hotel Archtecture & Interior Design DC Blosser & Associates Dale Blosser 6312 NE 54th St. Vancouver, WA 98661-2218 503-244-5070 www.dcbuniversity.com Training, Consulting, Mystery Guest

Dennis McLaughlin & Associates Dennis McLaughlin 601 W Main Ave Ste 1120 Spokane, WA 99201-0618 509-624-3525 Hospitality Legal Services Diamond Parking Services United Parking Hailey Mattson 605 First Ave Ste 600 Seattle, WA 98104-2224 206-369-8511 www.DiamondParking.com Parking Management Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 www.dickersondistributors.com Beer, spirits & wine

Cyrus O’Leary’s Pies Spokane Barclay Klingel PO Box 19225 Spokane, WA 99219-9225 509-624-5000 www.cyruspies.com Restaurant quality pies

Deals Ashore - BHive app Walter Jackson 25010 235th Ct SE Maple Valley, WA 98038-7914 855-355-3332 www.bhive.rocks Dynamic advertisement

DarPro Solutions Brad Fleeman 2041 Marc Ave Tacoma, WA 98421-2945 253-572-3922 www.darlingii.com Grease recycling, Trap Service

Degen & Degen Architecture Anita Degen 1402 3rd Ave Ste 1100 Seattle, WA 98101-2124 206-623-6368 www.ddseattle.com Architecture & Interior Design

Dick’s Restaurant Supply Mount Vernon Dave Becker 324 Chenoweth St Mount Vernon, WA 98273-9045 877-821-5335 www.dicksrestaurantsupply.com Great value, less hassle

Davis Grimm Payne & Marra Joseph Marra 701 5Th Ave, Ste. 4040 Seattle, WA 98104-7071 206-447-0182 www.davisgrimmpayne.com Management Labor Law

Degginger McIntosh & Associates Rob Knode 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 425-740-5200 www.dmainsurance.com Insurance and financial services

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 425-289-0680 www.dicksrestaurantsupply.com Great value, less hassle

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Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 www.dicksrestaurantsupply.com Great value, less hassle Dinerware, Inc. Rob Salas 400 N 34th St Ste 200 Seattle, WA 98103-8600 206-388-2878 www.dinerware.com POS software & hardware Distant Lands Coffee David Campbell 801 Houser Way N Renton, WA 98057-5506 425-917-2920 www.dlcoffee.com Wholesale coffee & espresso Dorsey & Whitney LLP Josh Piper 701 Fifth Ave, Ste 6100 Seattle, WA 98104-7043 206-903-8800 www.dorsey.com Business law firm

DRIVE Customer Retention Software Dale Dubberley 6995 Hycroft Rd West Vancouver, BC V5T4T5 604-318-8111 www.drivebi.com Customer Retention Software DTT Mira Diza 1755 N Main St Los Angeles, CA 90031 323-576-1400 www.dttusa.com Surveillance & Loss Prevention Duck Delivery of Washington, Inc. Derek Reich 1509 45th St E Sumner, WA 98390-2201 253-891-8918 www.duckdelivery.com Fresh Produce. Quality & Service

Dunkin’ Brands Laurel White 130 Royall St Canton, MA 02021-1010 781-737-5530 www.baskingrobbinsfranchising.com Double “D” Knitting & Glove, Inc Baskin Robbins franchise development Dudley Duncan 22500 Jameson Drive Dynamic Sales & Service Calabasas, CA 91302-5852 Daniel Danhof 818-222-4588 12910 NE 125th Way, Bldg. B-3 www.ddgloves.com Kirkland, WA 98034-7716 Cut resistant gloves 425-823-4300 www.dynamicss.com Dr Pepper Snapple Group Commercial Laundry Experts Gina Mordeaux 1927 NE 34th Pl Eastside Ice Machines Renton, WA 98056-8017 Fred Stray 425-235-0813 6421 S 143rd St www.drpeppersnapplegroup.com Tukwila, WA 98168-4625 Non-alcoholic beverage distributor 206-248-0770 www.eastsideicemachines.com Draft Doctor Ice machine sales Dave Whitney PO Box 31024 Ecolab Portland, OR 97231-0024 Dave Lumberg 800-689-1366 4301 S Pine St, Ste 540 www.draftdoctorllc.com Tacoma, WA 98409-7216 Draft system cleaning & installation 253-244-3884 www.ecolab.com Dishmachine & cleaning chemicals

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Ecology Action of Santa Cruz Andy Marse 877 Cedar St #240 Santa Cruz, CA 95060-3938 831-426-5925 www.ecoact.org Helping People Act Now Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 Accounting, Business taxes, CPA Emerald City Moving & Storage Seong Kim 18325 Segale Park Drive B Tukwila, WA 98188-4735 253-796-3900 www.emeraldcityms.com Moving Services & Storage Empower Software Soultions Karen Slusher PO Box 212 Dufur, OR 97021-0212 541-203-4864 www.empowersoftware.com Human resources software and services which enable you to effectively recruit, retain, manage, schedule, and pay employees. Equifax Workforce Solutions Sarita Veach 27433 226th Ave SE Maple Valley, WA 98038-8117 425-413-5842 www.equifaxworkforce.com Unemployment cost control ERNWest Federal Way John Meier PO Box 4417 Federal Way, WA 98063-4417 800-433-7601 www.ernwest.com Workers’ compensation claims management

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ERNWest Olympia John Meier 1550 Irving St SW, Ste 300 Tumwater, WA 98512-6362 800-433-7601 www.ernwest.com Workers’ compensation claims management ERNWest Spokane John Meier 421 W Riverside Ave Ste 461 Spokane, WA 99201-0402 800-433-7601 www.ernwest.com Workers’ compensation claims management Essential Baking Kuanny Yin 5601 1st Ave S Seattle, WA 98108-2404 206-545-3804 www.essentialbaking.com Organic, artisan bakery Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 www.globespun.com Wholesale organic products Express Construction Company Inc Eric Featherstone 355 118th Ave SE Bellevue, WA 98005-3554 206-230-8500 www.expressconstruction.net Construction & Remodel Services Farmer Brothers Company Mike Dail 8660 Willows Rd NE Redmond, WA 98052-3498 425-883-0530 www.farmerbros.com Wholesale coffee & tea

Fidalgo Bay Coffee David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 www.fidalgobaycoffee.com Wholesale coffee & teas

Fit HR Amanda Mayo 26828 Maple Valley Hwy PMB 240 Maple Valley, WA 98038 800-457-9842 www.fullyhr.com HR, Human resources

Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 253-854-2439 www.fikesproducts.com Paper, plastic & cleaning supplies

FiveStars Jeremiah Smith 1517 12th Ave #303 Seattle, WA 98122-3955 425-315-5699 www.fivestars.com Loyalty and Smart Marketing

Filta Jan Vrana 6814 Crestview Ave SE Snoqualmie, WA 98065-8909 425-292-0590 www.gofilta.com Fryer oil management service

FloHawks Plumbing and Septic Steve Redford PO Box 73399 Puyallup, WA 98373-0399 253-606-1115 www.flohawks.com Septic & drain cleaning

Fintech Sean Neumayer 3109 W Dr Martin Luther king Jr Blvd Ste 200 Tampa, FL 33607 800-572-0854 www.fintech.net Beverage data & analytics

FlyBuy Technologies, Inc. Chapin Henry 1321 E Pine St Seattle, WA 98122-4021 877-451-7908 www.flybuy.com Curbside pick-up between buyers and sellers

First Community Bank Natasha Demchuk 3017 Douglas Blvd Ste 300 Roseville, CA 95661-3850 916-774-7192 www.fcbconnect.com Financial Services

Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206-730-2662 www.fserinc.com Quality, professional, guaranteed repairs

Fishbowl Marketing Sean Dunn 44 Canal Center Plz Ste 500 Alexandria, VA 22314-1563 800-836-2818 www.fishbowl.com/washington Online & email marketing Fisher & Phillips LLP Clarence Belnavis 1075 Peachtree St NE Ste 3500 Atlanta, GA 30309-3900 404-240-4219 www.laborlawyers.com Labor & employment law

Food Services Of America Seattle/Kent/Everett Randy Irvine 18430 East Valley Hwy Kent, WA 98032 425-251-3897 www.fsafood.com Highest Level Broadline Service

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Food Services Of America Spokane Cliff Hoye PO Box 6248 Spokane, WA 99217-6248 509-483-7670 www.fsafood.com/main/serviceareas/ spokane.aspx Broadline distributor

Insuring your success! Mark Hermiller 425-226-8221

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-416-5117 www.foodservicesinc.com Locally Owned and Operated Fortiphi - Blaine Scott Locker 228 Martin St, Ste 201 Blaine, WA 98230-4017 800-795-7301 www.fortiphi.com Restaurant Insurance and Benefits Fortiphi Insurance Rod Bring 811 Cleveland Ave Mount Vernon, WA 98273-4210 800-795-7301 www.fortiphi.com Insurance, Benefits, HR Services

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Foster Pepper PLLC Jeremy Eckert 1111 Third Ave, Ste 3400 Seattle, WA 98101-3264 206-447-6284 www.foster.com Quality Legal Advice and Responsive Service Fournier Insurance Solutions Ryan Fornier 5712 Orchard St W University Place, WA 98467-3822 253-473-3010 www.fourniersolutions.com Business & commercial insurance Fran’s Chocolates Andrina Bigelow 5900 Airport Way S Seattle, WA 98108-2776 206-322-0233 www.franschocolates.com Artisan Confections

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GET YOUR

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WWW.SSAWASHINGTON.COM 2016–2017 Buyer’s Guide | 13A

5/19/2016 7:17:05 PM

Franz Family Bakeries Nate Howerton 110 N Fancher Road Spokane Valley, WA 99212-0850 208-790-6577 www.franzbakery.com The Good Breads!

General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-932-1600 generalbiodiesel.com Local, Sustainable Oil Recycling

Green Property Concepts JC Kootnekoff 7327 SW Barnes Road, Ste 223 Portland, OR 97225-6119 503-407-7702 www.greenpropertyconcepts.com Eco-Friendly Water Equipment

Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 206-383-7026 www.franzbakery.com Northwest local bakery

General Parts LLC JR Weber 810 SW 34th St W, Ste K Renton, WA 98057-4809 425-434-4082 www.generalparts.com Commercial Kitchen Equipment Parts & Repairs

H. Gerald Grinter Gerald Grinter 1200 Western Ave N, Ste 607 Seattle, WA 98109-2916 206-650-4342 higerald.com Business & commercial insurance

Future POS Tom Potter 816 NE 87th Ave, Ste 200 Vancouver, WA 98664-1991 360-693-2325 www.iss4pos.com POS & security systems

GGLO, LLC Randa Morgan 1301 First Avenue, Ste 301 Seattle, WA 98101-2171 206-467-5828 www.gglo.com Architectural Design

Garvey Schubert Barer Greg Duff 1191 2nd Ave, Ste 1800 Seattle, WA 98101-2996 206-464-3939 www.gsblaw.com Restaurant attorneys & legal advice

Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360-693-1900 www.global4security.com Affordable Facility Management

Gasket Guy of King Co. Inc. Sue White 914 164th St SE, Ste B12-156 Bothell, WA 98012-6385 206-491-9535 www.GasketGuyofKingco.com Refrigeration Gaskets, Small Repair

Great Western Business Group Tina Anderson 4111 E Madison St PMB 238 Seattle, WA 98112-3241 206-708-7674 Property owner & landlord

H.I.H.I.T. Joe Peoples 209 Main Ave S, Ste 100 North Bend, WA 98045-8139 877-892-9203 www.hihittrust.com Medical & dental insurance Hamlin Group, The LLC Larry Hamlin 2980 76th Ave SE, Ste 102 Mercer Island, WA 98040-2774 206-948-7424 www.thehamlingroup.net Construction, development & design Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 www.harborpacificbottling.com Pepsi beverage distributor

Gecko Hospitality Kevin Kalstad P.O. Box 83556 Portland, OR 97283-0556 503-660-8565 www.geckohospitality.com Recruiting | Recruiter

Greater Seattle Business Association Rachael Brister 400 East Pine St Suite 322 Seattle, WA 98122-2300 206-363-9188 www.thegsba.org

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 www.harborpacificbottling.com Pepsi beverage distributor

Gemelli Coffee Roastery Paul Jacob 418 W 1st Ave Spokane, WA 99201-3707 509-838-3073 www.jacobsjava.com Fresh Roasted Wholesale Coffee

Green Air Supply Tom Hoare 216 Puyallup Ave #111 Tacoma, WA 98421-1114 253-226-1596 www.greenairsupply.com Environmental nitrogen supply

Harbor Wholesale Jason Benedetti 3901 Hogum Bay Rd SE Lacey, WA 98516-3136 360-754-4484 www.harborwholesale.com Foodservice Solutions, Family Owned

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Heartland Payment Systems Harry Wagoner 331 8th Ave W Kirkland, WA 98033-5317 405-818-0914 www.heartlandpaymentsystems.com Payment processing, payroll & marketing Hospitality Financial & Technology Professionals Greater Puget Sound Chapter Michael Lancey PO Box 30550 Seattle, WA 98113 -0550 800-646-4387 www.hftpwa.org Networking & education association Hotelnet Inc Dave Sero 9750 Ravenna Avenue NE Seattle, WA 98115-2432 206-784-1999 www.phonesuite.com Hotel Phone Systems Humble & Davenport Insurance Brokers Mark Hermiller 3500 Maple Valley Hwy Renton, WA 98058-2871 425-226-8221 www.humbledavenport.com Restaurant, Business & Commercial Insurance Ignite-U Mobile Text Marketing Sherri Murry 7703 194th St Ct E Spanaway, WA 98387-5074 253-312-9301 www.iutext.com Text Marketing Image Source Cindy Tsuji 12015 115th Ave NE, Ste 200 Kirkland, WA 98034-6918 425-747-7080 imagesourceteam.com Advertising, marketing & public relations services

Immediate Clinic Debbie Bird 11000 NE 33rd Place, Ste 300 Bellevue, WA 98004 206-323-4000 www.immediateclinic.com Urgent Care Clinics

J Mo, Inc. Joni Morishita 4616 25th Ave NE Seattle, WA 98105-4183 206-527-2264 jmoinc.com Contract Purchasing Services

Impark Harold Delos Reyes 1700 7th Ave, Ste 106 Seattle, WA 98101-1323 206-381-1789 www.impark.com Parking Management

Jon Saporito Commercial Real Estate Jon Saporito 33434 8th Ave S, Ste 103 Federal Way, WA 98003-2612 206-854-9932 www.jonsaporitohomes.com Professional Real Estate Services

Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 x 1023 www.inderbitzin.com Distributor, snacks, jerky & pastries Inland Data Services Dave Metzger 109 S Scott St, Ste B-5 Spokane, WA 99202-2177 509-220-9940 www.inland-data.com Install & support POS systems Insurance Services, Inc. Ron Sarka 100 N Morain St, Ste 200 Kennewick, WA 99336-2905 509-735-3333 www.insurance-services.net Business & commercial insurance Integrity Laundry Solutions LLC Megan Tompkins 270 E Boeing Ave Walla Walla, WA 99362-7425 800-490-3989 www.integritylaundrysolutions.com Laundry Equipment & Repairs Ivar’s Seafood, Soup & Sauce Co. Tom Ward 11777 Cyrus Way Mukilteo, WA 98275-5406 425-493-1402 www.ivarschowder.com Seafood, soup, and Sauce

Jones Marketing Company Randy Jones 744 N 83rd St Seattle, WA 98103-4324 206-783-6925 www.jonesmarketingcompany.com Tabletop supplies K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 206-244-0491 www.kjaccounting.net Accounting, CPA & taxes Karen Mullen Photography Karen Mullen 6789 La Bello Dr. Lynden, WA 98264-9627 360-398-2258 www.karenmullen.com Professional Photography Kelly-Mincks Bill Kelly 18686 142nd Ave NE, Ste 3B Woodinville, WA 98072-8523 425-481-9036 www.kelly-mincks.com Commercial equipment sales

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Kennedy & Mohn, P.S. Thomas Kennedy 14108 SE 182nd St Renton, WA 98058-6407 425-277-5755 www.hotelrealtynw.com Hotel Brokerage & Consulting Key Impact Sales & Systems, Inc. Mark Adams 7478 SW Coho Ct Tualatin, OR 97062-9277 2538561979 www.foodservice-brokers.com Broker Food & Beverage

Leavitt Group Cory Coryell 6050 Tacoma Mall Blvd #300 Tacoma, WA 98409-6828 253-209-3387 www.leavitt.com Insurance, Risk Management, Employee Benefits

Manini’s Jerome Goldberg 22408 72nd Ave S Kent, WA 98032-1904 206-604-8081 http://maninis.com Best Pasta Anywhere

Lee Reynolds Digital Mechanic Lee Reynolds 508 Ferndale Ave NE Renton, WA 98056-3744 425-235-2898 www.digimech.com Digital Marketing

Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-624-4590 www.manitowocice.com Manitowoc wholesaler & distributor

Kidder Mathews John Gordon 500 108th Ave NE, Ste 2400 Bellevue, WA 98004-5553 425-454-7040 www.kiddermathews.com Commercial real estate

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 www.lba-inc.com Dough, pastries & pies

Marinelli Shellfish Tessy Alarcon-Poore 2383 S 200Th St Des Moines, WA 98198-5571 206-870-0233 www.marinellishellfish.com Shellfish distributor & marketer

King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 509-444-3700 www.kingbeverage.com Beer, domestic & regional

Leschi Consultants, LLC Larry Faust 157 Power Avenue Seattle, WA 98122-6545 206-322-5312 www.leschiconsultants.com Technology solutions for restaurants

L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 360-357-3812 www.olympiapepsi.com Pepsi & Dr. Pepper

Liberty Orchards Aplets & Cotlets Jeremy Leavitt PO Box C Cashmere, WA 98815-0485 509-782-2191 www.libertyorchards.com Aplets & Cotlets manufacturer

Mark G Anderson Consultants Kirk McGough 5525 Lakeview Dr, Ste 200 Kirkland, WA 98033-7314 425-822-7800 www.mgac.com Construction & Project Management Services

La Panzanella Antonio Galati 18300 Cascade Ave S, Ste 260 Tukwila, WA 98188-4746 206-903-0500 www.lapanzanella.com Italian crackers & crisps Law Office Of Stuart A Heller Stuart Heller 1325 4th Ave, Ste 940 Seattle, WA 98101-2509 206-623-0579 www.theleasinglawyer.com Industry attorney & lease negotiation

Maletis Beverage Linda Hoffmaster 600 SE Assembly Ave, Ste 150 Vancouver, WA 98661-5583 360-597-0055 www.maletis.com Quality, Teamwork, Customer Satisfaction

MarkeTeam Grant Meyer 1115 W 36th St Vancouver, WA 98660-1409 360-696-3984 www.marketeamnw.com Commerical Foodservice Equipment Solutions Mckenzie Chase Management Mike Lancey PO Box 30550 Seattle, WA 98113-0550 206-547-8277 www.mckenziechase.com Tax credit advisors

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Medosweet Farms David Chinchar PO Box 749 Kent, WA 98035-0749 253-852-4110 www.medosweet.com Dairy, eggs & juice

Moss Adams Tacoma LLP Roy Cupler 1301 A St Ste 600 Tacoma, WA 98402-4205 253-284-5214 www.mossadams.com Accounting, CPA & taxes

Northwest Foodservice Show Jeff Swenson 8565 SW Salish Ln, Ste 120 Wilsonville, OR 97070-6901 503-582-9482 www.nwfoodserviceshow.com Tradeshow supplies & products

Merrill Lynch Dave Ludwig 1201 Pacific Ave, Ste 1800 Tacoma, WA 98402-4311 253-597-8307 www.wealthmanagement.ml.com Employee benefits

National Business System Inc. Bob Purnell 24425 Pacific Hwy S Kent, WA 98032-4079 206-418-6196 www.nbsystems.com POS Choices & Solutions

MG2 Patrick Kruger 1101 Second Ave, Ste 100 Seattle, WA 98101-2923 206-962-6458 www.mg2.com Architecture & Construction

National Sign Corporation Tom Hubbard 1255 Westlake Ave N Seattle, WA 98109-3531 206-282-0700 www.nationalsigncorp.com Signage

Northwest Kitchen Exhaust Cleaning Matt Williams PO Box 25579 Federal Way, WA 98093-2579 206-948-6288 www.nwkec.com Hood cleaning & service

Michael B. Crane & Associates, PS Michael Crane 1155 N State St, Ste 420 Bellingham, WA 98225-5024 360-734-4700 www.mbcrane.com Bookkeeping and accounting

NationSat DirecTV Brenda Williams 222 E Main St Luverne, MN 56156-1887 507-283-4300 www.nationsat.com Audio visual equipment & services

MillerCoors Lara Dunbar 1017 L Street #460 Sacramento, CA 95814 916-267-1704 www.millercoors.com Brewer Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 www.mindermeats.com Locally-sourced beef, pork and poultry Mobile Cash Solutions Dave Winfrey PO Box 1239 Mead, WA 99021-1239 509-990-6322 www.bullseyeamusement.com Pool tables & darts

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 www.naturalwavejuice.com Non-alcoholic beverage distributor Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Ste 301 Olympia, WA 98512-5665 360-352-8444 www.nicholson-insurance.com Business & commercial insurance Northland Furniture Company Michelle Fish 681 SE Glenwood Dr Bend, OR 97702-1317 541-389-3600 www.northlandfurniture.com Custom Hospitality Furniture Manufacturer

Northwest Loss Prevention Consultants Douglas Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 www.nwlpc.com Pre-employment screening & mystery shopping Northwest Restaurant Services Kyle Wilkins 14910 Aurora Ave N Shoreline, WA 98133-6528 206-362-4114 www.nwrestaurantservices.com Equipment, repairs, Warranty work NW Furniture Bank Jeremy Simler 117 Puyallup Ave Tacoma, WA 98421-1111 253-302-3868 www.nwfurniturebank.org Donated Furniture Recycling Odom Corporation Bellevue Dale Piper 11400 SE 8th St, Ste 300 Bellevue, WA 98004-6409 425-456-3513 www.odomcorp.com Premier wholesale beverages

2016â&#x20AC;&#x201C;2017 Buyerâ&#x20AC;&#x2122;s Guide | 17A

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Odom Corporation Spokane Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509-458-4100 x 2110 www.odomcorp.com Premier wholesale beverages

Oracle MICROS Seattle Jeff Wooden 720 3rd Ave, Ste 2300 Seattle, WA 98104-1821 206-763-1010 www.micros.com POS for iPad & registers

Partners Group, The Bill Baldwin 11225 SE 6th St, Ste 110 Bellevue, WA 98004-6478 425-455-5640 www.baldwinRGI.com Benefit consulting & management

Odyssey Enterprises Inc Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 www.treasuresbyodyssey.com Custom seafood processor

Oregon Hood Cleaning Robert Bambrick P.O. Box 12851 Salem, OR 97309 360-989-1444 www.oregonhoodcleaning.com Certified Exhaust Hood Cleaning

Office Depot Jim Hudson 6600 N Military Trail Rd Boca Raton, FL 33496-2434 253-468-5083 business.officedepot.com Office supplies and print services

P.A.T. Ferguson Consulting Patty Ferguson 3800A Bridgeport Way W, Ste 300 University Place, WA 98466-4416 253-566-3698 www.dramshopexpertwitness.com Liquor training & compliance

Patrice & Associates Rachel Grossman 1926 SW 164th St Seattle, WA 98166-2742 206-550-3133 www.patricejobs.com/rgrossman Hospitality/Restaurant Recruiter Specialists

Ogden Murphy Wallace PLLC Karen Sutherland 901 Fifth Avenue, Ste 3500 Seattle, WA 98164-2008 206-447-7000 www.omwlaw.com Attorney

Pacific Commercial Brokers Tom O’Brien 221 S 28th St, Ste 103 Tacoma, WA 98402-2726 253-507-5442 www.pacificcommercialbrokers.com Buy, sell & valuation

Olympic Distributing Company Joe Gladfelter 82 S Bayview Ave Port Angeles, WA 98362-8605 360-452-8966 Beer, domestic & regional

Pacific Lamp & Supply Spencer Miles 5935 4th Ave S Seattle, WA 98108-3209 206-767-5334 www.pacificlamp.com All Your Lighting Needs

Olympic Restaurant Equipment Eric Schwartz PO Box 3461 Sequim, WA 98382-5030 360-582-1050 www.OlympicRestaurantEquipment.com Equipment sales & supplies Omni M2M Inc. Gary Schmidt 410 Bellevue Way SE, Ste 205 Bellevue, WA 98004-6649 425-278-4090 www.omnim2m.com Temperature monitoring for Refrigeration assets

Pacific Northwest Baking Co Phil Thompson PO Box 890 Sumner, WA 98390-0160 253-863-0373 www.pnwb.com McDonald’s hamburger buns Paid2Save - Mobile Coupon Network Kenn Rivers PO Box 4153 Spanaway, WA 98387-4010 253-271-8562 www.mobilepaid2save.com Mobile app marketing

PayneWest Insurance Matt Henderson 390 Bradley Blvd Richland, WA 99352-4483 509-946-6161 www.paynewest.com Healthcare insurance broker PayneWest Insurance - Spokane Eddie Eugenio 827 W 1st Ave #225 Spokane, WA 99201-3904 509-363-4001 www.paynewest.com Healthcare insurance broker PCI - Professional Claims Intervention Mark Greenblat 2050 112th Ave NE, Ste 115 Bellevue, WA 98004-2905 425-373-4982 pciwc.com Workers’ compensation management Peizer Commercial Real Estate LLC Mark Peizer 121 Windsor Dr SE Sammamish, WA 98074-3420 206-909-3314 www.svmmedia.com Real Estate and Leasing

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PepsiCo Ryan Mcbreen 2300 26th Ave S Seattle, WA 98144-5339 425-424-3669 www.mypepsico.com Non-alcoholic beverage distributor

Peterson Sullivan LLP Gerry Adams 601 Union St, Ste 2300 Seattle, WA 98101-2317 206-382-7777 www.pscpa.com Accounting, CPA & taxes

Powers Candy & Nut Co. Bob Thayer PO Box 6525 Spokane, WA 99217-0909 509-489-1955 www.powerscandy.com Wholesale trail mix manufacturer

Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360-696-0766 www.corwinbevco.com Non-alcoholic beverage distributor

Pleasant Hill Cellars Larry Lindvig 32305 NE 8th St Carnation, WA 98014-5705 425-333-6770 www.pleasanthillcellars.com Winery

Profitech-NW Jake DeWitt 1324 N Liberty Lake Rd, Ste 129 Liberty Lake, WA 99019-8523 509-688-7959 www.profitechpos-nw.com Point of sale systems

Perdue Foods LLC John Fromong 1500 E College Way, Ste A PMB 449 Mount Vernon, WA 98273-5637 360-424-7947 www.drapervalleyfarms.com Local & fresh chicken

Plumbing & Drain Company Brian Harding 13701 24th St E, Unit C9 Sumner, WA 98390-9678 253-255-9204 www.theplumbinganddrainco.com Plumbing Installation & Maintenance

Proletariat Wine Company Jordan Rabinowe 760 C St Walla Walla, WA 99362-9562 206-579-9764 www.proletariatwines.com Wine Importer & Distributor

Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 206-463-6565 www.prnw.com Manufactures’ Representative Foodservice Equipment

Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253-332-3468 www.pointofsolutions.net POS software & hardware

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425-827-7279 www.pro-pacific.com Foodservice equipment and supplies

Pointe Pest Control Ray Vanderlouw 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 509-590-4200 www.pointepest.com Pest control

Proximo Spirits RJ Morse 3951 SW Holden St Seattle, WA 98136-2800 206-854-7818 www.proximospirits.com Supplier, spirits & liquor

Portelo Inc Travis Shipley 500 Yale Ave N Seattle, WA 98109-5680 425-999-0863 www.portelodirect.com Consulting Firm and branding experts

PSAV Jason Younce 10916 Mount Royal Ave Las Vegas, NV 89144-4481 702-776-8860 www.psav.com Audio Visual Equipment & Services

Posera Ltd. Michael Walker 11057 8th Ave NE Seattle, WA 98125-6103 206-364-8686 www.posera.com POS Software, Hardware and Services

Puget Sound Energy Tianna Byrtus PO Box 97034 BOT-01H Bellevue, WA 98009-9734 425-462-3657 www.pse.com Electric & gas utility

Personnel Management Systems, Inc. Jack Goldberg 8259 122nd Ave NE, Ste 300 Kirkland, WA 98033-8029 425-576-1900 www.hrpmsi.com Human resources outsourcing Peterson Company, The Lynn Throssel 1102 D St NE Auburn, WA 98002-4015 253-735-0313 www.petersoncheese.com Specialty cheese & charcuterie

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Puget Sound Laundry Service Craig Clampitt 22247 76th Ave S Kent, WA 98032-1924 877-701-7557 www.pugetsoundlaundry.com commercial laundry services Q Hospitality Management LLC Quentin Incao PO Box 102 Kirkland, WA 98083-0102 206-571-1781 www.qhospitalitymanagement.com Hotel + Restaurant Operational Consulting R & T Hood and Duct Services Kim Yanick 6100 12th Ave S Seattle, WA 98108-2702 206-726-0940 www.rthood.com Fire suppression & hood cleaning Reality Check Mystery Shoppers Ross Thomas PO Box 70366 Seattle, WA 98127-0366 206-364-9004 www.rcmysteryshopper.com web-based mystery shopping Rebecca Cameron Rebecca Cameron 18600 84th St E Bonney Lake, WA 98391-8571 206-859-9518 www.rebeccacameron.com Dietitian and consultant Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 www.restaurantgroup.com Branding, marketing, menu & design Restaurant Solutions Kathy Groff 9102 12th Ave NE Seattle, WA 98115-2828 206-522-5574 www.restaurantsolutionsnw.com Consulting

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Restaurant Solutions Inc. (RSI) Lauren Boatwright 1101 W Mineral Ave Littleton, CO 80120-4513 303-458-1204 www.restacct.com Operational and financial management Retail Lockbox Merchant Services LLC Craig Dawson 105 14th Ave Ste 300 Seattle, WA 98122-7305 206-624-2871 www.retaillockboxmerchantservices.com Lockbox, Merchant Services, Document Management Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 206-547-3555 www.rollerassoc.com Commercial equipment sales Roomkey PMS Tracey Chapple 402-134 Abbott St Vancouver, BC V6B2K4 800-234-5695 www.roomkeypms.com Hotel Management Software Rub With Love Spice Rub Carol Baush 2030 5Th Ave Seattle, WA 98121-2505 206-448-1193 www.tomdouglas.com Easy and delicious Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 206-957-2234 www.sagacitymedia.com

Sandman Savrann PLLC Irvin Sandman 999 Third Ave Ste 3000 Seattle, WA 98104-4023 206-686-0802 www.sandmansavrann.com Hospitality Industry Legal Counsel Sapphire Voice Channel Services Robert Ryan 547 SW 13th, Ste 3 Bend, OR 97702-3171 541-312-0157 www.sapphirehotels.com Reservation Call Centers Scotty’s Juicetree Inc Bonnie Harris 270 S Handford St Ste 111 Seattle, WA 98134-1940 206-715-4457 www.scottysjuicetree.com Freshly Squeezed Juice Scully Agency - Farmers Insurance John Scully 603 Central Ave N Kent, WA 98032-4510 253-277-8922 www.farmersinsurance.com/jscully Restaurant Insurance SD Deacon Corp of WA Scott Lindley 2375 130th Ave. NE Ste 200 Bellevue, WA 98005-1758 425-284-4000 www.deacon.com Real Estate Development Seadan Consulting Bil Smith 123 200th Pl SE Bothell, WA 98012-9678 425-231-9355 www.seadan.co Consulting and marketing

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Seattle Goodwill Barbara Nabors-Glass 700 Dearborn Pl S Seattle, WA 98144-2736 206-329-1000 www.seattlegoodwill.org Job training and education programs

Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 425-255-8686 www.servicelinen.com Linen supplies & cleaning

Sound Business Forms Kristi Brenden 9600 Stone Ave N Seattle, WA 98103-2802 206-527-8733 www.soundbusinessforms.com Custom Printing, promotional products

Seattle Public Utilities Pat Kaufman 700 5th Ave Seattle, WA 98117 -5058 206-684-4512 www.seattle.gov/util

Site Response Taralyn Sortor 7529 Old Highway 99 SW Olympia, WA 98501-5726 360-338-2091 www.site-response.com Safety Training & Supplies

Spark Solutions Group Alex Mulder 408 N. Mullen, Ste 106 Spokane Valley, WA 99206-3860 800-338-9319 www.sparksolutionsgroup.com MICROS, Dinerware, and NCR Silver POS systems

Seattle Restaurant Store Bill Green 14910 Aurora Ave N Shoreline, WA 98133-6528 206-362-4900 www.srscooks.com Best Staff in Washington Seattle Times Linda Perrin 1000 Denny Way Seattle, WA 98109-5340 206-464-2111 www.company.seattletimes.com Advertising SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 253-845-8487 www.selbysoft.com Point of sale systems SeQuential Pacific Biodiesel Gavin Carpenter 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 503-954-2154 www.encoreoils.com Used cooking oil recycler Serta Mattresses Ed Baran 403 N Levee Rd Puyallup, WA 98371-3243 253-770-4030 www.serta.com

SkyTouch Technology Natasha Hallstrom 4225 E Windrose Dr Phoenix, AZ 85032-7572 602-337-2800 www.skytouchtechnology.com Hotel Management System Small Restaurant Specialist Jean Klein 5360 Lansdowne Ln Mercer Island, WA 98040-4649 206-795-4443 www.smallrestaurantspecialist.com Accounting Cleanup Setup QuickBooks Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-1154 425-656-8000 www.smithandgreene.com We’re exceptional, not acceptable. Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 425-783-8290 www.snopud.com Electric utility provider Sobel Westex Craig Baker 2670 Western Ave Las Vegas, NV 89109-1112 360-607-1581 www.sobelwestex.com Textile Design Manufacturing Distribution

Sperry Van Ness - Bluestone & Hockley Brian Resendez 9320 SW Barbur Blvd, Ste 300 Portland, OR 97219-5405 503-222-3800 www.svnbluestone.com Hotel Brokerage & Investment Spokane Federal Credit Union Susan Cerutti-Jensen 601 W Mallon Ave Spokane, WA 99201-2100 509-328-2900 www.spokanefederal.com Credit union Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 www.spokaneproduce.com Wholesale fruit & vegetables Spokane Regional Sports Commission Eric Sawyer 714 N. Iron Bridge Way #202 Spokane, WA 99202-4929 509-742-9371 www.spokanesports.org

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Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 www.sporest.com Commercial equipment sales

A “Trusted Choice” Agency

Spot Check, Inc. Lynn Bolgen PO Box 84443 Seattle, WA 98124-5743 509-962-1028 www.spotck.com Food allergey training

Nick Gilliland Nick@blasingameins.com Phone 509-891-1000

Standard Parking Company Nicole Hankins 1300 Dexter Ave N Seattle, WA 98109-3571 206-381-8552 www.standardparkingnw.com Parking Garage Management Standard Textile Co. Scott Cameron 1 Knollcrest Dr Cincinnati, OH 45237-1608 800-999-0400 www.standardtextile.com Linens & Textiles Ste. Michelle Wine Estates Julia Lemon 14111 NE 145th St Woodinville, WA 98072-6981 425-889-6868 www.smwe.com A Collection of Distinctive Wine Estates Stein Distributing, Inc. Mark Stewart 5408 NE 88Th St, Ste B101 Vancouver, WA 98665-0990 360-693-8251 www.csteindist.com Beer, wine & spirits Stewart Market Inc Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 360-458-2091 www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats

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Stonebraker McQuary Agency Group, Inc. Christine Berglund 1401 E 57th Ave Spokane, WA 99223-6621 509-755-4500 www.stonebrakermcquary.com Restaurant Insurance Specialists STR Duane Vinson 735 E. Main St Hendersonville, TN 37075-2754 615-824-8664 www.str.com Hotel Information & Research Services The Strategic Business Coalition Alan Haugen 1725 Pointe Woodworth Dr NE Tacoma, WA 98422-3480 800-281-5890 www.sbcprovider.com Increase revenue cost remediation Sun Coast Salts Kirk Bussell 11836 Judd Court, Ste 302 Dallas, TX 75243-4412 713-416-9755 www.suncoastsalts.com World’s finest salt scrub Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 www.suplinen.com Linen supplies & cleaning Swipe for Cash Inc Jakob Lueck 1138 N 166th St Shoreline, WA 98133-5406 206-288-3090 www.swipeforcash.com Complete ATM Services Swisher Hygiene Mike Mulflur 14546 N Lombard St Portland, OR 97203-6462 503-227-3505 www.swsh.com Cleaning chemicals & supplies

Sysco Seattle Inc. Keith Lusk PO Box 97054 Kent, WA 98064-9754 206-721-5750 www.syscoseattle.com Broadline distributor

Tomlinson Linen Service Timothy Tomlinson 2902 S 12th St Tacoma, WA 98405-2539 253-627-1177 www.tomlinsonlinenservice.com Linen supplies & cleaning

Sysco Spokane Inc. Mike Porter 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 www.sysco.com Broadline distributor

Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 www.trigginsurance.com Business & commercial insurance

Tacoma Regional Convention & Visitor Bureau (TRCVB) Bennish Brown 1119 Pacific Ave., Suite 1400 Tacoma, WA 98402-4324 253-627-2836 www.traveltacoma.com

Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 253-852-7777 www.tri-tec.com Telecommunications Provider

TalkToTheManager, Inc John Washam 788 110th Ave NE #1405 Bellevue, WA 98004-8377 888-602-3206 www.talktothemanager.com Customer feedback via text

U.S. Hospitality Institute Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 253-858-9255 http://www.ushospitalityinstitute.com Hospitality training and consulting

Taste Envy by Lost Luggage Nadine Brown 3849c 1st Ave S Seattle, WA 98134-2203 206-728-6044 www.taste-envy.com Menu & branding services

UCN Biz Group Brian Kaplan 5001 Parker Rd E Sumner, WA 98390 253-863-6619 http://www.ucnbizgroup.com Marketing, Loyalty, Retension Programs

Tax Advisors, PLLC Greg Damico 203 SE Park Plaza Dr, Ste 230 Vancouver, WA 98684-5873 360-750-6884 www.taxadvisorscpa.com Tax Accountants

United Healthcare Clinton Wolf 200 E Randolph Chicago, IL 60601-6436 312-348-7064 www.uhc.com HealthCare Insurance Provider

Tiger Sheep LLC Austin Krol 14025 SW Farmington Rd, Ste 360 Beaverton, OR 97005-2512 844-323-2673 x 1 www.tiger-sheep.com Custom Software, Smarter Business!

URM Food Service Paul Steele 7511 N Freya St Spokane, WA 99217-8043 509-467-2784 www.urmfoodservice.com Wholesale food supplier

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US Bank Auburn Kim Thompson 401 15th St NE Auburn, WA 98002-1604 253-939-7000 www.usbank.com Financial Services

US Bank Olympia Matthew Klifman 402 S Capital Way Olympia, WA 98501-1096 360-753-9800 www.usbank.com Financial Services

US Bank Ballard Bruce Siqueland 6100 15th Ave NW Seattle, WA 98107-2303 206-297-2220 www.usbank.com Financial Services

US Bank Seattle Bruce Siqueland 1420 Fifth Ave Seattle, WA 98101-4087 206-344-3690 www.usbank.com Financial Services

US Bank Bellevue Kellie Carlson 10800 NE 8th St Bellevue, WA 98004-4461 425-637-2500 www.usbank.com Financial Services

US Bank Smokey Point Kristy Dickson 17110 Smokey Point Blvd Arlington, WA 98223-8427 360-653-5313 www.usbank.com Financial Services

US Bank Belltown Scott Scherschligt 504 Bell St Seattle, WA 98121-1777 206-441-0518 www.usbank.com Financial Services

US Bank Tacoma David Olson 1145 Broadway, Ste 100 Tacoma, WA 98402-3523 253-594-7300 www.usbank.com Financial Services

US Bank Billing Account for Locations Stephen McKanna 1420 5th Ave Seattle, WA 98101-4087 206-621-8888 www.usbank.com Financial Services

US Foods Fife Rod Chinery 2204 70th Ave E, Ste 100 Fife, WA 98424-3612 253-620-9000 www.usfoods.com Broadline distributor

US Bank Everett Kristy Dickson 1702 Hewitt Ave Everett, WA 98201-3521 425-252-5151 www.usbank.com Financial Services

US Healthworks Debbie Beem 4320 196th Street SW Lynnwood, WA 98036-6773 425-327-0848 www.ushealthworks.com Dependable Solutions for Work-Related Injuries

US Bank Northgate Kristy Dickson 815 NE Northgate Way Seattle, WA 98125-7311 206-363-5724 www.usbank.com Financial Services

US Linen & Uniform Rick Snyder 1106 Harding St Richland, WA 99352-4214 509-946-6125 www.Uslinen.Com Uniforms, apparel & cleaning services

Via 121 Ken Pawlak 11335 NE 122nd Way, Ste 105 Kirkland, WA 98034-6933 425-312-3411 www.via121.com Customer Engagement Marketing Services Victor Pest Jessica Gumieny 69 North Locust St Lititz, PA 17543-1714 717-626-2125 www.victorpest.com/victor-kill-alert Kill, control, mice, rats Voeller & Associates Doug Voeller 4723 Lakehurst Ln Bellevue, WA 98006-2651 425-644-7432 www.voeller.com Commercial equipment sales Washington Automated Andy Jacoby 5801 23rd Dr W Everett, WA 98203-1587 425-743-7388 www.washingtonautomated.com Commercial Laundry Machines & Supplies Washington State Beef Commission Rob Noel 14240 Interurban Ave S, Ste 224 Tukwila, WA 98168-4660 206-444-2902 www.wabeef.org Beef education and information Washington State Potato Commission Ryan Holterhoff 108 Interlake Rd Moses Lake, WA 98837-2950 509-765-8845 www.potatoes.com Local Washington Potatoes

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West Coast Cash Register System Craig Potter 9922 E Montgomery Dr, Ste 1 Spokane, WA 99206-4158 509-921-5505 www.wccrsystems.com Customer satisfaction our priority Western State Design Rick Hall 14241 NE Woodinville Duvall Rd. Woodinville, WA 98072-8564 425-483-5642 www.westernstatedesign.com Commercial Laundry Machines & Supplies

WRA Retro Program Jessica Woods 510 Plum St SE Ste 200 Olympia, WA 98501-1587 360-956-7279 www.warestaurant.org Retro & workers’ compensation Zero Fee Processing Brian Raynes 314 E Mill St Davison, MI 48423-1444 810-653-9031 www.zerofeeprocessing.com Merchant processing

Where to Eat Guide and Associates Jason Staats PO Box 6224 Bend, OR 97708 877-503-1266 www.theeatguide.com Premier Dining Guide Whitman Global Carpet & Floor Care Lottie Whitman 18734 142nd Ave NE Woodinville, WA 98072-8523 425-485-6254 www.gowhitman.com Carpet & Flooring Cleaning Wiegardt Brothers Fritz Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360-665-4111 www.jollyrogeroysters.com Fresh oyster packer Wired or Wireless, Inc William Geibel 17813 E Appleway Ave Spokane Valley, WA 99016-8531 509-892-5877 www.wow-tel.com Systems and Network Integration

The

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5/19/2016 5:36:32 PM 5/24/2016 10:13:29 AM

Conven

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For sponsorship and trade show opportunities, please call Michele Holmes at 206.423.3902.

PRESENTED IN PARTNERSHIP

2016–2017 Buyer’s Guide | 27A

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Apparel, Uniforms & Footwear ALSCO - American Linen................. 2A ALSCO- American Linen Spokane...... 3A Color Graphics Screenprinting & Deer Creek Awards............................... 8A Service Linen Supply......................22A Superior Linen Service....................24A Tomlinson Linen Service..................24A US Linen & Uniform.......................25A Chemical & Cleaning Supplies & Services Bio Clean.................................... 4A Ecolab....................................... 11A Fikes......................................... 12A Filta.......................................... 12A Northwest Kitchen Exhaust Cleaning.... ............................................... 17A Swisher Hygiene..........................24A Equipment & Supplies 3Wire Restaurant Appliance............ 2A Accent Table Lighting Company........ 2A Bargreen Ellingson Seattle............... 3A Bargreen Ellingson Spokane............. 3A Bargreen Ellingson Tacoma.............. 3A Bath Fitter..................................... 3A Cintas - Issaquah........................... 6A Delta Faucet Company................. 10A Dick’s Restaurant Supply................ 10A Dick’s Restaurant Supply Bellevue.... 10A Dick’s Restaurant Supply Seattle...... 11A Double “D” Knitting & Glove, Inc.... 11A Dynamic Sales & Service.............. 11A Eastside Ice Machines.................. 11A General Parts LLC......................... 14A Green Property Concepts.............. 14A Jones Marketing Company............ 15A Kelly-Mincks................................ 15A Manitowoc Ice Machines & Reach-Ins.. ............................................... 16A MarkeTeam................................ 16A National Sign Corporation............ 17A Northland Furniture Company........ 17A Office Depot.............................. 19A Olympic Restaurant Equipment........ 19A Pacific Lamp & Supply.................. 19A Pro-Pacific Agents........................ 20A PSAV......................................... 20A Seattle Restaurant Store .................22A Serta Mattresses...........................22A Smith & Greene Company.............22A Sound Business Forms....................22A

Spokane Restaurant Equipment, Inc...23A Standard Textile Co.......................23A Sun Coast Salts............................24A Voeller & Associates......................25A Washington Automated.................25A Western State Design....................26A Food & Beverage Supplies & Distributors AB Foods, LLC............................... 2A Alpine Bakery Co.......................... 2A Angus Meats, Inc........................... 3A Anheuser Busch Companies............. 3A Bavarian Meat Products, Inc............. 4A Boyd Coffee Company .................. 4A Bread Garden LTD......................... 4A Bremerton Bottling Co.-Pepsi Cola..... 4A Caffe Appassionato Seattle............. 4A Caffe D’Arte, LLC........................... 4A Canyon Seafood Inc...................... 5A Carbon’s Golden Malted................ 5A Cash & Carry Ballard #562............ 5A Cash & Carry Bellevue #559........... 5A Cash & Carry Bellingham #552....... 5A Cash & Carry Bremerton #518........ 5A Cash & Carry Burlington #570......... 5A Cash & Carry Everett #553............. 5A Cash & Carry Federal Way #556.... 5A Cash & Carry Kelso #542............... 5A Cash & Carry Kent #555................ 5A Cash & Carry Lynnwood #557........ 5A Cash & Carry N Seattle #549......... 5A Cash & Carry Olympia #548.......... 5A Cash & Carry Rainier #583............. 5A Cash & Carry Richland #575........... 5A Cash & Carry S Seattle #551.......... 5A Cash & Carry South Tacoma #579... 5A Cash & Carry Spokane #573.......... 5A Cash & Carry Spokane Valley #578. 6A Cash & Carry Tacoma #550........... 6A Cash & Carry Tukwila #561............ 6A Cash & Carry Vancouver #566........ 6A Cash & Carry Yakima #574............ 6A Charlie’s Produce.......................... 6A Charlie’s Produce Spokane.............. 6A Choice Organic Teas..................... 6A Chukar Cherry Company................. 6A Coeur d’Alene French Baking Company ................................................. 6A Columbia Distributing Co., Inc.......... 8A Costco #106 Aurora Village............ 8A Costco #19 Bellingham.................. 8A Costco #662 Burlington.................. 8A

Costco #103 Clarkston.................. 8A Costco #1029 Covington............... 8A Costco #1086 East Vancouver......... 8A Costco #114 Everett...................... 8A Costco #61 Federal Way............... 8A Costco #624 Gig Harbor............... 8A Costco #110 Issaquah................... 9A Costco #486 Kennewick................. 9A Costco #8 Kirkland........................ 9A Costco #740 Lacey........................ 9A Costco #642 Marysville................. 9A Costco #660 Puyallup.................... 9A Costco #1 Seattle.......................... 9A Costco #639 Sequim..................... 9A Costco #13 Silverdale.................... 9A Costco #6 Southcenter................... 9A Costco #670 Spokane................... 9A Costco #66 Spokane II................... 9A Costco #95 Tacoma...................... 9A Costco #64 Tumwater.................... 9A Costco #1013 Union Gap............. 9A Costco #772 Vancouver................. 9A Costco #112 Wenatchee............... 9A Costco #747 Woodinville............... 9A Costco Business Center................... 9A Costco Business Center Fife.............. 9A Crown Distributing LLC.................. 10A Cyrus O’Leary’s Pies Airway Heights.... ............................................... 10A Cyrus O’Leary’s Pies Spokane........ 10A Demitri’s Seasonings.................... 10A Dickerson Distributors, Inc.............. 10A Distant Lands Coffee..................... 11A Dr Pepper Snapple Group............. 11A Duck Delivery of Washington, Inc.... 11A Dunkin’ Brands............................ 11A Essential Baking.......................... 12A Essential Foods............................ 12A Farmer Brothers Company.............. 12A Fidalgo Bay Coffee...................... 12A Food Services Of America - Seattle/ Kent/Everett................................ 12A Food Services Of America - Spokane... ............................................... 13A Food Services, Inc........................ 13A Fran’s Chocolates........................ 13A Franz Family Bakeries................... 14A Franz Family Bakeries Seattle Division.. ............................................... 14A Gemelli Coffee Roastery................ 14A Green Air Supply......................... 14A Harbor Pacific Bottling Elma........... 14A Harbor Pacific Bottling Long Beach.. 14A

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Harbor Wholesale....................... 14A Inderbitzin Distributors, Inc............. 15A Ivar’s Seafood, Soup & Sauce Co... 15A King Beverage Inc........................ 16A L & E Bottling Co., Inc.................. 16A La Panzanella.............................. 16A Les Boulangers Associes, Inc........... 16A Liberty Orchards Aplets & Cotlets.... 16A Maletis Beverage......................... 16A Manini’s.................................... 16A Marinelli Shellfish........................ 16A Medosweet Farms........................ 17A MillerCoors................................ 17A Minder Meats, Inc....................... 17A Natural Wave-RC, Inc.................. 17A Odom Corporation Bellevue.......... 17A Odom Corporation Spokane......... 19A Odyssey Enterprises Inc ................ 19A Olympic Distributing Company....... 19A Pacific Northwest Baking Co.......... 19A Pepsi-Cola Bottling Co.................. 20A PepsiCo..................................... 20A Perdue Foods LLC ........................ 20A Peterson Company, The................. 20A Pleasant Hill Cellars..................... 20A Powers Candy & Nut Co............... 20A Proletariat Wine Company............ 20A Proximo Spirits............................. 20A Rub With Love Spice Rub.............. 20A Scotty’s Juicetree Inc..................... 21A Spokane Produce.........................22A Ste. Michelle Wine Estates.............23A Stein Distributing, Inc.....................23A Stewart Market Inc........................23A Sysco Seattle Inc...........................24A Sysco Spokane Inc........................24A URM Food Service........................24A US Foods Fife..............................25A Washington State Potato Commission.. ................................................25A Wiegardt Brothers.........................26A Hotel Linens, Mattresses & Guest Amenities 45th Street Hospitality.................... 2A Sobel Westex..............................22A Maintenance, Repairs and Service Auto-Chlor Everett.......................... 3A Auto-Chlor Seattle.......................... 3A Auto-Chlor Tacoma........................ 3A Custom Gaskets NW................... 10A

Draft Doctor................................ 11A Express Construction Company Inc.. 12A FloHawks Plumbing and Septic....... 12A Food Service Equipment Repair....... 12A Gasket Guy of King Co. Inc........... 14A Integrity Laundry Solutions LLC........ 15A Northwest Restaurant Services........ 17A Oregon Hood Cleaning............... 19A Plumbing & Drain Company........... 20A Pointe Pest Control........................ 20A Victor Pest....................................25A Whitman Global Carpet & Floor Care. ................................................26A Marketing, Promotions & Public Relations 4th Avenue Media......................... 2A Acosta Foodservice Sales and Marketing ................................................. 2A Bookingsuite................................. 4A Certified Folder Display Service, Inc... 6A Columbia Cascade Winery Association ................................................. 8A Creative Clarity............................. 9A Deals Ashore - BHive app............. 10A Fishbowl Marketing...................... 12A FiveStars.................................... 12A Ignite-U Mobile Text Marketing....... 15A Image Source............................. 15A Lee Reynolds Digital Mechanic....... 16A Northwest Foodservice Show......... 17A Paid2Save - Mobile Coupon Network. ............................................... 19A Portelo Inc.................................. 20A Seattle Times................................22A STR............................................24A TalkToTheManager, Inc..................24A Taste Envy by Lost Luggage.............24A UCN Biz Group...........................24A Via 121.....................................25A Washington State Beef Commission.... ................................................25A Where to Eat Guide and Associates.... ................................................26A Professional Services Aaron Brown & Associates............... 2A Ace Parking Management............... 2A ACRAnet, Inc................................ 2A Adams Financial Concepts LLC......... 2A Advantage Waypoint..................... 2A Alliance 2020 Inc......................... 2A Alliant Employee Benefits................. 2A

American Underwriters Insurance...... 3A AMP Services, LLC......................... 3A Approach Management Services...... 3A Baker Commodities Seattle.............. 3A Baker Commodities Spokane Valley... 3A Batali Associates........................... 3A BDO........................................... 4A Bell-Anderson Insurance - Renton....... 4A Bell-Anderson Insurance - Spokane.... 4A Blasingame Insurance..................... 4A Brantley, Janson, Yost & Ellison, CPA’s.. ................................................. 4A Brown & Brown of Washington, Inc... 4A Brown Bag Bookkeeping................. 4A Cairncross & Hempelmann, P.S......... 4A Cascade Natural Gas Conservation Incentive Program.......................... 5A CBF, LLC...................................... 6A Central Washington Fair Association.... ................................................. 6A Clark Nuber CPAs......................... 6A Clevenger Associates...................... 6A CLG Employer Resources................. 6A Coho Res LLC................................ 6A Consolidar, LLC............................. 8A Crystal Investment Property LLC....... 10A DarPro Solutions ......................... 10A Davis Grimm Payne & Marra.......... 10A Davis Wright Tremaine LLP............. 10A Davis Wright Tremaine LLP - Seattle...... ............................................... 10A Dawson Design Associates............ 10A DC Blosser & Associates............... 10A Degginger McIntosh & Associates... 10A Dengen & Degen Architecture........ 10A Dennis McLaughlin & Associates..... 10A Diamond Parking Services - United Parking...................................... 10A Dorsey & Whitney LLP................... 11A Ecology Action of Santa Cruz........ 11A Edenholm & Associates................. 11A Emerald City Moving & Storage..... 11A Empower Software Soultions.......... 11A Equifax Workforce Solutions........... 11A ERNWest Federal Way................. 11A ERNWest Olympia...................... 12A ERNWest Spokane...................... 12A Fintech....................................... 12A First Community Bank................... 12A Fisher & Phillips LLP....................... 12A Fit HR........................................ 12A Fortiphi - Blaine........................... 13A Fortiphi Insurance......................... 13A

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Foster Pepper PLLC....................... 13A Fournier Insurance Solutions........... 13A Garvey Schubert Barer.................. 14A Gecko Hospitality........................ 14A GGLO, LLC................................ 14A Greater Seattle Business Association.... ............................................... 14A H. Gerald Grinter........................ 14A H.I.H.I.T..................................... 14A Hamlin Group, The LLC................. 14A Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter..................................... 15A Humble & Davenport Insurance...... 15A Immediate Clinic......................... 15A Impark....................................... 15A Insurance Services, Inc.................. 15A J Mo, Inc.................................... 15A Jon Saporito Commercial Real Estate.... ............................................... 15A K & J Accounting......................... 15A Karen Mullen Photography............. 15A Kennedy & Mohn, P.S................... 16A Key Impact Sales & Systems, Inc..... 16A Kidder Mathews.......................... 16A Law Office Of Stuart A Heller........ 16A Leavitt Group.............................. 16A Mark G Anderson Consultants........ 16A Mckenzie Chase Management....... 16A Merrill Lynch............................... 17A Michael B. Crane & Associates, PS..... ............................................... 17A Moss Adams Tacoma LLP.............. 17A Nicholson & Associates Insurance Olympia.................................... 17A Northwest Loss Prevention Consultants.. ............................................... 17A Ogden Murphy Wallace PLLC........ 19A P.A.T. Ferguson Consulting............. 19A Pacific Commercial Brokers............ 19A Partners Group, The...................... 19A Patrice & Associates..................... 19A PayneWest Insurance.................... 19A PayneWest Insurance - Spokane...... 19A PCI - Professional Claims Intervention... ............................................... 19A Peizer Commercial Real Estate LLC... 19A Performance Reps NW................. 20A Personnel Management Systems, Inc.... ............................................... 20A Peterson Sullivan LLP..................... 20A Puget Sound Energy..................... 20A Puget Sound Laundry Service.......... 21A Q Hospitality Management LLC...... 21A Reality Check Mystery Shoppers..... 21A

Rebecca Cameron....................... 21A Restaurant Group, Inc.................... 21A Restaurant Solutions...................... 21A Retail Lockbox Merchant Services LLC... ............................................... 21A Roller & Associates....................... 21A Sagacity Media.......................... 21A Sandman Savrann PLLC................. 21A Scully Agency - Farmers Insurance... 21A SD Deacon Corp of WA............... 21A Seadan Consulting...................... 21A SeQuential Pacific Biodiesel............22A Site Response..............................22A Small Restaurant Specialist..............22A Sperry Van Ness - Bluestone & Hockley. ................................................22A Spokane Federal Credit Union.........22A Spokane Regional Sports Commission. ................................................22A Spot Check, Inc............................23A Stonebraker McQuary Agency Group, . Inc.............................................24A Tax Advisors, PLLC........................24A Trigg Insurance Agency..................24A U.S. Hospitality Institute..................24A United Healthcare.........................24A WRA Retro Program......................26A Specialty Services AirQ by Prolitec............................. 2A Allied Fire & Security...................... 2A ARF Financial................................ 3A Bocchetti Contracting Inc................. 4A General Biodiesel, Inc.................. 14A Great Western Business Group....... 14A MG2........................................ 17A Mobile Cash Solutions.................. 17A NW Furniture Bank...................... 17A R & T Hood and Duct Services....... 21A Restaurant Solutions Inc. (RSI).......... 21A Sapphire Voice Channel Services.... 21A Seattle Goodwill..........................22A Seattle Public Utilities.....................22A Snohomish County PUD.................22A Standard Parking Company............23A Strategic Business Coalition............24A Swipe for Cash Inc.......................24A Tacoma Regional Convention & Visitor Bureau (TRCVB)............................24A US Healthworks............................25A Systems, Technology & Telecommunications ADT LLC....................................... 2A Agilysys....................................... 2A

Alliant ........................................ 2A American TechCorp....................... 3A Audio Video Exclusives.................... 3A Betayum Inc.................................. 4A BMI............................................ 4A Central Payment............................. 6A ChefTec Culinary Software Services... 6A Comcast Business Auburn................ 8A Comcast Business Class Lynnwood.... 8A Comcast Business Olympia.............. 8A Comcast Business Puyallup.............. 8A Comcast Business Redmond............. 8A Comcast Business Seattle................ 8A Comcast Business Spokane.............. 8A Dinerware, Inc............................ 11A DRIVE Customer Retention Software..... ............................................... 11A DTT........................................... 11A FlyBuy Technologies, Inc................ 12A Future POS ................................ 14A Global Security & Communication, Inc.. ............................................... 14A Heartland Payment Systems............ 15A Hotelnet Inc................................ 15A Inland Data Services.................... 15A Leschi Consultants, LLC.................. 16A National Business System Inc.......... 17A NationSat DirecTV....................... 17A Omni M2M Inc........................... 19A Oracle MICROS Seattle................ 19A Point of Solutions......................... 20A Posera Ltd................................... 20A Profitech-NW.............................. 20A Roomkey PMS............................. 21A SelbySoft, Inc...............................22A SkyTouch Technology.....................22A Spark Solutions Group...................22A Tiger Sheep LLC............................24A Tri-Tec Communications, Inc............24A US Bank Auburn...........................25A US Bank Ballard...........................25A US Bank Bellevue.........................25A US Bank Belltown.........................25A US Bank Billing Account for Locations.. ................................................25A US Bank Everett............................25A US Bank Northgate......................25A US Bank Olympia.........................25A US Bank Seattle...........................25A US Bank Smokey Point...................25A US Bank Tacoma..........................25A West Coast Cash Register System....26A Wired or Wireless, Inc...................26A Zero Fee Processing......................26A

30A | 2016–2017 Buyer’s Guide

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Trouble Ahead? Look for These Five Red Flags in Your Restaurant Financial Statements By Julie Eisenhauer, CPA

When the red warning light on the dashboard of your car goes on, it’s a very clear red flag that something is wrong and requires an urgent investigation and response. Unfortunately, financial statements and data that restaurant owners and operators review on a daily, weekly and monthly basis do not provide obvious flashing red lights or warning signals when the business may be headed for trouble. With financial statements, you need to keep a closer eye on how everything is working. Financial statements tell a story and, when evaluated, can provide owners, operators and lenders with valuable information to assess the success and well-being of the business. Performing an analysis on ratios and comparing the results to an industry average, a budgeted goal or a ratio from a past period may reveal warning signs that the business could be headed for trouble. Here are five key ratios restaurant and foodservice owners and operators should consider closely monitoring for red flags. For comparison purposes, the 2015 median value limited-service and full-service restaurant benchmark, reported by The Retail Owners Institute based on data from Risk Management Association Annual Statement Studies, is included. CURRENT RATIO Measures the ability to pay off short-term debt Limited-Service Restaurant Benchmark

Full-Service Restaurant Benchmark

0.8

The current ratio is the ratio of current assets to current liabilities. Current assets are those assets that can be converted to cash within one year (i.e., cash, inventory and prepaid expenses). Current liabilities are obligations that are due within one year, such as accounts payable, accrued liabilities and short-term debt. This ratio measures whether

the business has enough resources to pay its debts over the next 12 months. The higher the ratio, the larger the margin of safety to cover short-term obligations. For example, if your business has current assets of $300,000 and current liabilities of $200,000, the current ratio equals 1.50. For every $1 of liabilities, the restaurant has $1.50 of current assets. There is a cushion of 50 cents for every dollar of current debt. A ratio of 1.0 is reasonable; however, restaurants typically have a lower current ratio because they maintain relatively small inventory levels and have quick cash turnover. A ratio under 0.8 is a red flag and warrants taking action as the business may have difficulties meeting current obligations. INVENTORY TURNOVER Measures the number of times inventory is sold or used in a year Limited-Service Restaurant Benchmark

Full-Service Restaurant Benchmark

46.3

38.9

The inventory turnover is a common ratio used in the restaurant industry and is the cost of food or beverage sold divided by average food or beverage inventory. The turnover should be calculated separately for food and for beverages because food may have a shorter shelf life than beverages. Although inventory may not be a significant portion of the restaurant business’s total assets, it is highly susceptible to theft and should be managed in order to minimize the cost of food and beverage. A low turnover may suggest that food is overstocked and could result in excessive spoilage cost. A high inventory turnover is desired as it means the restaurant is able to operate with a small investment in inventory. However, a high inventory turnover should be monitored as it may result in possible out-of- stock problems and the inability to provide desired food items to guests.

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DEBT-TO-WORTH Compares the business’s total debt to its net worth (owner’s equity) Limited-Service Restaurant Benchmark

Full-Service Restaurant Benchmark

costs may be the result of excessive spoilage, inaccurate portions or theft. Increasing payroll costs may require closer monitoring and scheduling of labor. As costs continue to rise, do menu prices need to be adjusted? OPERATING EXPENSES AS A PERCENTAGE OF SALES Represents management’s ability to control operating expenses

32.5

3.8

The debt-to-worth ratio is calculated by taking total debt and dividing it by total owner’s equity. A high ratio shows that a company has been aggressive in financing its growth with debt. The beauty of this ratio is in the eye of the beholder. An owner may wish to maximize their return on investment by maximizing debt. A lender, however, would prefer a lower ratio because their credit risk is reduced if an owner’s equity increases relative to its debt. A red flag would exist if debt continued to increase and earnings were not sufficient to cover the cost of borrowed funds.

Limited-Service Restaurant Benchmark

Full-Service Restaurant Benchmark

56.5%

55%

The operating expense ratio is calculated by dividing total operating expenses by sales. It measures how efficient a business is. A red flag is an operating expense ratio that increases over time because it represents a decline in operating efficiency from period to period. Significant deviations identified when comparing operating ratios at the account level to budget and/or prior periods should be investigated to determine the cause.

GROSS MARGIN Represents the percentage of total sales the company retains after incurring the direct costs associated with the sales Limited-Service Restaurant Benchmark

Full-Service Restaurant Benchmark

61.9%

59.9%

The gross margin percentage is calculated by taking total sales less direct costs of sales and dividing the result by total sales. It represents the percentage of total sales that the business has available to cover other costs and obligations such as general and administrative costs, occupancy costs and interest expense. A percentage increase in gross margin results in an additional percentage growth to the bottom line. Therefore, consistent monitoring and analysis of this ratio for changes from budget, prior periods or industry benchmarks can identify areas where a restaurant can improve and maximize its profit. A decline in this ratio may identify a red flag in direct costs or sales. Increasing food

In Summary Using these benchmarks, are your financial statements telling you a success story or are they sending up red flags that there may be a problem? It is important to note that, on a stand-alone basis, your ratios do not tell the complete story. They are useful, however, in identifying trouble spots when compared to an industry benchmark, a ratio from a past period or budget. Timely and consistent evaluation of these ratios will allow you to take corrective action to improve the financial strength of the business. Julie Eisenhauer, CPA, is an audit shareholder at Clark Nuber PS, specializing in the hospitality industry. Reach her at jeisenhauer@ clarknuber.com and follow her on Twitter @EisenhauerJulie. June 2016 │ 19

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Bridging Gaps to Eliminate Hunger and Waste By Andy Cook

Feed Spokane partners with local restaurants and hotels to get food to those in need.

Tami Kennedy knows something about giving back. As general manager of Bargreen Ellingson in Spokane, she oversees sales and operations at the wellknown foodservice supply and restaurant design company, and she is a longtime ProStart management mentor. She has also been an involved member of the WRA Spokane Chapter for many years, and is a co-founder and the current secretary of Feed Spokane, a nonprofit 501(c)3 that brings together meal providers and community partners in the greater Spokane area dedicated to serving the region’s hungry families. Tami and a few other Spokane hospitality industry leaders formed Feed Spokane nine years ago to rescue highquality, nutritious food from the waste stream at foodservice operations and grocery stores to help feed those in need. Thanks to their efforts, Feed Spokane now helps provide 65,000 free meals each month. It is reducing both waste and hunger in the community. Donating food to charitable organizations used to be a significant challenge for restaurants and hotels, and it came with some risk. “The barriers between foodservice operations and food banks began to crumble in 1997 with the Bill Emerson Good Samaritan Food Donation Act, relieving the donor from the liabilities formerly associated with such practices,” she reported. “The only liabilities that remain are reserved for those who donate food they know to be hazardous, which is gross negligence. “The missing link was in the logistics. How do we get the food from the operators to where it needs to be? That was the gulf that Feed Spokane needed to bridge.” It bridges this gulf by providing storage equipment and a food pick-up service that gets nutritious food to local nonprofit

organizations that in turn provide free meals to those in need. “The enthusiastic participation of Spokane’s hospitality industry is key,” she pointed out. “We couldn’t do without the network and support from businesses such as the Davenport Hotels, Northern Quest Resort & Casinos, Papa Murphy’s and Starbucks.” The public-facing facet of Feed Spokane is an annual fundraising event known as Dine Out to Feed Spokane. During March, which also happens to be National Nutrition Month, the community is encouraged to eat at participating restaurants and to purchase services at participating vendors. These establishments then donate a portion of their proceeds to fund Feed Spokane. The event also helps raise public awareness. When asked about some of the discoveries they’ve made in developing this community resource, Tami said that they had expected some resistance from the foodservice workers who would be tasked with the extra steps necessary to quantifying and packaging the donations. “But that wasn’t the case at all,” she said. “Arby’s, for instance, was one of the first large-scale contributors, and what we discovered was that the employees were just as enthusiastic as we were. A lot of those employees thanked us, saying that it made them feel good about their jobs and their employers. Hospitality workers really care about the social good, and we see that throughout the industry.” Feed Spokane also helped businesses, particularly smaller, independent operations, in an unexpected way. “We were able to show them not only how much avoidable food waste they created. It presented to the operators actionable data to alter their ordering and prepping procedures,” she said. “This not only helped them create less waste, it improved their bottom line.”

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As they developed this resource, Tami and the Feed Spokane team worked hand-in-hand with their local health department every step of the way. A food safety program manager at Spokane Regional Health District serves on their board of directors, helping to ensure that their processes and procedures follow the highest food safety standards. One tactic they employ is freezing the food, not only stopping the clock, but also allowing for wider distribution. To maximize the integrity of the food and ensure safe distribution, the staff at the receiving end of the donations is trained in ServSafe.

When asked about tax deductions, she informed us that, while there are many different formulas that can be applied, the simplest and by extent, the most popular has been to write off $1.50 per pound. Larger donors were able to carry over donations into following years. That carry-over benefit was made possible for all businesses with recent revisions to the tax code with regard to food donations. (See below for more information.) “It’s a win-win-win,” Tami said. Besides the social good, the business gets the write off, more of our hungry neighbors have access to nutrition, and less food goes into landfills.”

EVERYONE WINS WITH FOOD DONATIONS How much food does your establishment throw away? Although you may have trouble quantifying that number, in 2010, the U.S. Department of Agriculture estimated that about one-third of the nation’s food supply, or 133 billion pounds, ends up uneaten each year. Waste at the retail level makes up about 43 billion pounds of that loss, and most of this goes to landfills or incinerators. While many foodservice operators have modified their practices to include composting to turn their unconsumed food into a nutrient-rich soil amendment, donating prepared food to feed those in need is another important way to reduce waste and serve the greater good. Thanks to the 2015 PATH Act’s revision of how donations of food are treated in the tax code, foodservice operators have more certainty and clarity about the tax benefits of food donations. The change in the law makes the enhanced tax deduction permanent and allows all companies to claim the enhanced deduction as long as they donate their food to 501(c)(3) charitable organizations. It also increases the cap for food donation deductions, allows all eligible businesses to carry over a deduction for up to five years, and allows donors that use cash basis accounting to estimate their cost to produce the food as part of their enhanced tax deduction. Contact your tax advisor to confirm what federal food donation tax incentives mean for your business.

RESOURCES TO HELP YOU DONATE FOOD AND REDUCE WASTE FEED SPOKANE

Picks up prepared food and then distributes it to non-profit organizations that serve free meals. It is as simple as putting food in a corner of the cooler in equipment provided by Feed Spokane and calling for pick up. www.feedspokane.com

FOOD LIFELINE

Handles all logistics from picking up unused food, tracking it, repackaging it and handling all the regulations and safety issues. Distributes food in Western Washington to 275 members of its food program network, including food banks, food pantries, hot meal programs, shelters and afterschool programs. www.foodlifeline. org/donate-food

NORTHWEST HARVEST

Washington’s largest hunger relief network with more than 380 food banks, meal programs and high-need schools across the state. While it does not pick up surplus food from restaurants and hotels, the Northwest Harvest website has a tool to help you find a food bank anywhere in Washington. www.northwestharvest. org/statewide-network June 2016 │ 21

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WRA Education Foundation Programs Train and Educate the Industry The Washington Restaurant Association Education Foundation (WRAEF) is a 501(c)3 charitable organization dedicated to helping the hospitality industry grow through training and education for current and future employees. It offers a rich array of programs that support the success and safety of Washington’s hospitality employees and businesses. Many of the programs are offered online, and onsite classes are available for ten or more employees. Hospitality Workplace Safety Program In 2014, the WRA Education Foundation launched one of the most comprehensive safety initiatives ever aimed at the hospitality industry in Washington state—the Hospitality Workplace Safety Program. This program was developed by the Education Foundation as a tool for owners, managers and supervisors in the hospitality industry who are responsible for training their employees. The purpose of the program is to help improve employee safety in the workplace with the goal of reducing injuries and decreasing workers’ compensation premiums. The guide is available in English, Spanish and Korean. It is also available in multiple platforms including print and online. ServSafe® Manager This advanced food safety certification is a National Restaurant Association training program for foodservice and hospitality personnel. ServSafe allows foodservice establishments to offer the highest standard of advanced food safety training to their staffs. This manager-level certification not only keeps customers safe with advanced safety knowledge, it also helps food service establishments comply with the Demonstration of Knowledge requirement within the Washington State Food Code. Training is available online or in a classroom setting. ServSafe® Alcohol (mandatory alcohol server training) The WRAEF partnered with the NRA to create a Washington-specific ServSafe Alcohol program that is approved by the Washington State Liquor and Cannabis Board and is designed for restaurants and hospitality businesses. This award-winning program can be administered in a classroom setting at a member location by either a WRAEF instructor or an in-house trainer (approval required), or taken online at www.SSAwashington.com. All students who successfully complete the training will receive a Class 12 or Class 13 permit and a nationally-recognized ServSafe Alcohol certificate. Certifications are valid for five years.

ServSafe® Allergens Developed by ServSafe, the name our industry has trusted for over forty years, this online food allergy program is available to your employees 24 hours a day. Interactive, comprehensive and completed in about 90 minutes, this program is a great starting point for both front-and-back-ofthe-house employees. Topics covered include: • Defining food allergies • Recognizing symptoms • Identifying allergens • Dangers of cross-contact • Proper cleaning methods First Aid/CPR/AED Training Employers in Washington are required to have first-aid trained personnel available on all shifts if the business is not in near proximity to an infirmary, clinic or hospital. Completion of the course provides all the necessary certifications to meet state requirements, in a fun and engaging four hour course. Onsite classes are available for 10 or more students. Bloodborne Pathogens Training The objective of this course is to ensure the safety of workers exposed to bloodborne pathogens and fulfill the training requirement of WAC 396-823. This course is for employees that may potentially become exposed to any body fluids, whether it is on a daily basis because of their profession or through applying first aid to another person in need. It is offered as a standalone course or as an add-on to the First Aid/CPR/AED training. Incipient Fire Fighting Training The skills required to fight incipient fires, such as using portable fire extinguishers, will be covered in hands-on training by instructors who serve as certified fire personnel. Employees will learn the different characteristics of fire behavior and be trained on appropriate response skills to fight and control fires that are in the beginning or incipient stage. Employees are also given assessment tools to determine whether or not it is safe to stay and fight or if it is safer to evacuate. Hazardous Communications Training This course is designed to protect employees from hazardous chemicals used or stored in the work setting. It satisfies the current training requirement under WAC 296901-14016 and must be repeated annually or when a new June 2016 │ 23

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physical or health hazard is introduced into the work area. Participants are able to train on industry- and workplacespecific hazard labels, as well as safety data sheets (MSDS/ SDS). Spill response and pre-incident planning guidelines are included in the course, and all content is taught to support the company’s safety procedures and policies. Harassment & Discrimination Prevention DVD Do your employees know what is illegal and what is not when it comes to harassment and discrimination? This 15-minute DVD will help employees identify and prevent harassment and discrimination, focusing on four key training areas: • What is Discrimination? • Identifying Quid Pro Quo Harassment • Understanding Hostile Work Environment Harassment • Handling Harassment Customer Service Training DVD Satisfying your customers and making them want to return is an essential part of your restaurant’s success. Employees may not always have the skills needed to provide exceptional service. Restaurant scenarios will teach employees how to listen to customer needs, handle difficult situations and demonstrate outstanding service. With this 15-minute DVD, employees learn how to: • Be knowledgeable, professional, and attentive • Handle an unhappy customer • Stay focused on the customers Social Media Training DVD Embarrassing photos or confidential information that could harm your business can quickly become public through social media. Can employers prevent employees from sharing inappropriate photos or sensitive company information? “Being Social Media Smart” teaches employees how to be responsible when representing themselves or their company on social media platforms by covering five main areas: • Being knowledgeable about how public and private networks intersect • Understanding how one person’s posts affect others • Protecting company confidentiality • Learning to identify and avoid sharing dangerous information • Being respectful and never posting things about coworkers or the company without permission To learn more about any of these training opportunities, please call the programs coordinator at 877.695.9733, ext. 136, email training@warestaurant.org, or visit www.wraef.org/training. ProStart School-to-Career Training ProStart® is a national, two-year hospitality program that develops culinary techniques and management skills in high school students. Each year, with the help of communityminded industry partners, Washington’s ProStart program

reaches more than 1,500 high school students. ProStart’s industry-driven curriculum links two-years of classroom learning with hands-on experience. Students in the program gain practical, employable skills and are empowered to achieve long-term success in a career in the restaurant and foodservice sector. They have the opportunity to attain a nationally industry-recognized Certificate of Achievement, opening the door to scholarships, tuition reduction and careers. Students also have the chance to participate in the annual ProStart competition in either management or culinary categories. First place winners go on to the yearly National ProStart Invitational to represent Washington’s ProStart program. Make a Difference. Get Involved. The success of ProStart depends on restaurant leaders who, as teachers, role models and mentors, play important roles in the lives of ProStart students. Invest in our industry’s future by sharing your expertise and talent to help develop the leaders of tomorrow: Mentor – Connect with local ProStart students and educators to help provide overall support for a ProStart class. Demonstrate techniques, speak on industry-related topics, host a field trip to your business, prepare a team for competition… there are all kinds of ways to support your local ProStart students! Hire – Give ProStart students priority as ready-to-work candidates, helping them get the hands-on experience they need and want. Donate – Assist ProStart classes by supporting their fundraising programs or by donating product or equipment. You can also help support the WRA Education Foundation by participating in Golf FORE! Education on September 20 at the Washington National Golf Club in Auburn. Sponsor – Sponsor one of the WRAEF’s annual fundraising events or make a contribution directly to the ProStart program. Benefits of Supporting ProStart There are many rewards to supporting or sponsoring the ProStart program. Restaurateurs gain motivated student employees who are focused on the industry as a career, contribute to the industry by helping create a high-quality labor pool, bring awareness to your business through public involvement and develop lasting connections with the community. To learn more about ProStart, please call the ProStart coordinator at 877.695.9733 ext. 127, email ProStart@warestaurant.org or visit www.wraef.org/prostart. Donations to the WRA Education Foundation can be made by visiting www.wraef.org. GET STARTED AT WRAEF.ORG.

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INDUSTRY CALENDAR June/July Training June 20

ServSafe® Manager, Everett

July 5

ServSafe® Manager, Seattle

July 12

ServSafe® Manager, Kent

July 21

ServSafe® Manager, Tacoma

July 25

ServSafe® Manager, Kent

Meetings June 13

WA State Chef Association – Chef Appreciation Meeting

June 14

Seattle Hotel Association Board Meeting

June 14

Board Development Conference Call

June 21

Spokane Hotel/Motel Association Meeting

July 5

Executive Committee Monthly Meeting

July 6

Seattle Chapter Monthly Meeting

July 12

Seattle Hotel Association Board Meeting

July 12

Spokane Chapter Board Meeting

July 19

Finance Committee Meeting

July 26

Joint Board Meeting

July 27

MSC Board Meeting

Events July 13

Goodwill Education & Training Center – 2016 Hospitality Job Fair

Sept. 20

Golf FORE! Education

NEW HOSPITALITY MEMBERS Atilano’s Mexican Restaurants, Spokane Bob’s Burgers & Brew, Puyallup The Can Can Kitchen & Cabaret, Seattle Chick Fil A Bellevue Craftworks Coffee, Seattle The Davenport Tower, Spokane Dutch Bros Coffee Corp, Spokane EZ Foods Olympia, Lacey Fiesta En Jalisco, Snohomish Flyers Restaurant & Brewhouse, Burlington Harvest Moon Restaurant & Lounge, Rockford Home2 Suites by Hilton Bellingham Airport, Bellingham La Quinta Inn & Suites, Bellingham Loco Billy’s Wild Moon Saloon, Stanwood Mamnoon LLC, Seattle Miyabi, Tacoma Moctezuma’s Inc., Tacoma Pac Island Grill, Federal Way Pie Lab, Kent Rob Roy, Seattle Spy Hop, Langley Uncle D’s Wood Fired Pizza, Battle Ground

NEW ALLIED MEMBERS ADT LLC Ben McGuire 16810 E Euclid Ave Spokane, WA 99216-1817 509.850.0325 benjaminmcguire@adt.com www.adt.com Alarm monitoring equipment, service, and security cameras as well as electronic key card access control. DTT Mira Diza 1755 N Main St Los Angeles, CA 90031-2516 323.576.1400 mdiza@dttusa.com www.dttusa.com Leader in surveillance & managed services for restaurants, offering video management & loss prevention tools like POS integration, auditing, business consulting & 24/7 support. Dunkin’ Brands Laurel White 130 Royall St Canton, MA 02021-1010 781.737.5530 laurel.white@dunkinbrands.com www.baskingrobbinsfranchising.com Invest in owning one of the most-recognized and loved brands. We are seeking enthusiastic business people to buy, own and operate existing locations in the Pacific Northwest. Buying an existing Baskin Robbins means buying established sales and community presence, trained staff and developed systems, convenient operating hours, world class training and support. Please visit restaurantsforsale.dunkinbrands.com for a list of stores currently for sale.

and work with over 2,500 distributors. Fintech processes more than 450,000 invoices weekly, representing $23 billion in payments annually. For more information on our new products and services visit www.fintech.net and follow us on Facebook, Twitter, LinkedIn, and Fintech’s blog. Special Offer for WRA Members: Half off of setup costs and discounted monthly rate. Scotty’s Juicetree Inc. Bonnie Harris 270 S Handford St Ste 111 Seattle, WA 98134-1940 206.715.4457 bonnie.scottys@comcast.net www.scottysjuicetree.com SkyTouch Technology Natasha Hallstrom 4225 E Windrose Dr Phoenix, AZ 85032 7572 602.337.2800 nhallstrom@skytouchtechnology.com www.skytouchtechnology.com SkyTouch offers a premiere cloud-based PMS solution developed and optimized to provide proven value, scalability, and mobility, delighting more than 6,000 customers for over 10 years with industry leading onboarding, training, and 24/7 service and support. Stewart Market Inc. Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 360.458.2091 www.stewartsmeatmarket.com

SAVE THE DATE

Fintech Sean Neumayer 3109 W Dr Martin Luther king Jr Blvd Ste 200 Tampa, FL 33607-6260 800.572.0854 sneumayer@fintech.net www.fintech.net Fintech is the one-source solution for your beverage alcohol business. Our platform provide user-friendly data & analytic reporting to equip business with powerful purchasing knowledge. We also act as a strategic advisor, connect & grow through industry partnership, and provide electronic payments to save alcohol retailers and distributors time and money. Fintech is the only EFT provider that is compliant and available for use in all 50 states. We service more than 400,000 relationships

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Ask the Expert | Restaurant Profit Coach Reduce Temptation to Increase Profitability By Rick Braa, CHAE

My business is busier than ever, yet my cash balance isn’t growing as I would expect it to. I’m concerned I’m out of touch with what could be happening around controls. I trust everyone, but need to dig a little deeper. Where do I start?

The hospitality business benefited from lower employee turnover during the Great Recession. Over the last two years, the labor pool has tightened, and turnover is getting closer to traditional levels of plus or minus 100 percent. With higher turnover, internal controls need to be tightening as the risk of fraud increases. This is an enormous topic, and I’ll touch on a slice of it – taking a fresh look at procedures and controls with your point-of-sale or POS system: Evaluate voids. Look for patterns with voids both in number and amount. How many are there per day per person, and are voids increasing or decreasing over time? Most voids occur when product is rung incorrectly into the POS. The longer an employee has been employed, the higher the accuracy level, so you should expect to see this number trending toward zero. Ensure that every product has to be rung in order for it to be produced by the kitchen or the bar. Make sure items cannot be voided after they have been produced, and look for time stamps of when voids occur. Additionally, manager voids should be close to zero since most systems allow hourly employees to void. Evaluate comps and promos. Limit comps and promos to authorized personnel – typically managers. Since hourly employees outnumber managers, lowering the number of people who can comp or promo reduces the opportunity and temptation for theft. Comps and promos should be completed during the guest visit, not at the end of the shift. For each comp or promo, a manager should visit the table and speak with guests about their experience, solve any issues, thank them for coming in and make sure they have a return visit. Check the type of comps and promos the day after they occur, examining frequency and trends and spot checking tickets. Look at when they occurred. Did they happen

during the guest visit or at a later time? Since managers have the ability to comp or prom, the risk of theft increases when a shift is complete and balancing the books for the day occurs. Look for small comps and promos that may help in balancing over/short for the day. Evaluate transfers. Limit transfers to managers only. There are certain items that do not require being rung through the POS for production such as soup, iced tea and coffee. Unless the POS is set to prevent transfers of items at the hourly employee level, these items can be transferred on and off guest checks during the shift by creating another table and transferring items to and from it. For example, Table One orders coffee. The employee serves the coffee and eventually the guest check and collects from the guest. Prior to closing the check, the employee transfers the coffee to another table and changes the tip amount in the POS. This single order of coffee is transferred between tables throughout the day and is either voided or the last guest to order coffee ends up with the charge and the transfers cease. This can also be done in the bar by the bartender with any drink made in the bar since he/she produces the drink. Examine transfers closely on a daily basis and occasionally ask about the process. The areas open to theft are limitless and those committing fraud are resourceful. Evaluate trends for each shift for the number of checks, items and dollar amounts by person that have comps, promos, voids and transfers. Be vigilant. By tightening up controls around the POS, fraud can be reduced and profitability increased. For a more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices.com. Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

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YEAR BUILT:

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LOT AREA:

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The Orcas Hotel is a charming Victorian-style Bed & Breakfast that first opened its doors to guests in 1904. Nestled in the heart of the San Juan Islands, it offers breath-taking views, delicious food and a lively atmosphere. Experience friendly service and the peaceful atmosphere of Orcas Island from the Inn’s premium accommodations of 12 spacious Guest Rooms with tasteful decor that can sleep up to 32 people. Revenues are shared evenly between the Orcas Café (breakfast & lunch); Octavia’s Bistro (dinner & lounge); and hotel accommodations. Receptions and parties can serve up to 150 guests – perfect for wedding packages. The strategic location is ideal for travelers by foot, bike, or car. Whale watching and kayak trips are all within walking distance. Please call for a tour.

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