WA S H I N GTO N
2018/2019
2018-2019
BUYER’S
GUIDE +
COST-SAVING PROGRAMS INDISPENSABLE RESOURCES IMPORTANT INDUSTRY UPDATES
Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587
2018–2019 Buyer’s Guide │ 1
STANDARD US POSTAGE PAID APEX MAILING SERVICES INC
Get the low rates you want and the fuss you don’t.
HOSPITALITY’S OWN
Credit Card Processing Program We’re delivering what members have asked for – volume pricing, no rate increases behind your back, no annual contract, no early termination fees. Powered by
Amy Spradlin | 800.225.7166 x 117 | amys@wahospitality.org
Solutions for Restaurants from Start to Finish Our products encompass the entire restaurant experience. From mobile marketing and waitlist management, to point of sale and payments, CAKE helps yourStart restaurant grow Solutions for Restaurants from to Finish
Solutions for Restaurants from Start to Finish
Our products encompass the entire restaurant experience. From mobile marketing and waitlist management, to point Our products encompass the entire restaurant experience. marketinggrow and waitlist management, to point of sale and payments, CAKEFrom helpsmobile your restaurant of sale and payments, CAKE helps your restaurant grow
Solutions for Restaurants from Start to Finish
Our products encompass the entire restaurant experience. From mobile marketing and waitlist management, to point of sale and payments, CAKE helps your restaurant grow
CAKE Point of Sale With 2.5%CAKE Payment Processing Point of Sale CAKE Point ofProcessing Sale With 2.5% Payment With 2.5% Payment Processing
CAKE Guest Manager Mobile Waitlist Reservations CAKE Guest&Manager CAKE Guest Manager Mobile Waitlist & Reservations Mobile Waitlist & Reservations
CAKE Connect MenuCAKE Discovery & Online Ordering Connect CAKE Connect Menu Discovery & Online Ordering Menu Discovery & Online Ordering
Setup a free demo at trycake.com Setup a1-855-696.CAKE free demo at trycake.com Setup a free demo at trycake.com 1-855-696.CAKE
1-855-696.CAKE Sysco Seattle, Inc.
CAKE Point of Sale With 2.5% Payment Processing
Sysco Portland, Inc.
22820 54th Ave. S. Kent, WA 98032 CAKE Guest Manager 206.622.2261 Mobile Waitlist & Reservations seattle.sysco.com
CAKE Connect Menu Discovery & Online Ordering
Sysco Spokane, Inc.
26250 SW Parkway Center Dr. Setup a free demo at trycake.com 300 N. Baugh Way Wilsonville, OR 97070 Post Falls, ID 83854 1-855-696.CAKE 208.777.9511 • www.syscospokane.com 503.682.8700 • www.syscoportland.com
Inside
EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Editor-in-Chief, Marianne Scholl Art Director, Lisa Ellefson Managing Editor, Paul Schlienz Contributing Editors: Andy Cook, David Faro, Jillian Henze, Morgan Huether, Sheryl Jackson, Lisa Leinberger and Nicole Vukonich
2018-2019
BUYER’S
GUIDE
EXECUTIVE COMMITTEE Chair: Frank Welton, Hilton Worldwide Vice Chair: Chad Mackay, Fire & Vine Hospitality
Products and services advertised in Washington Hospitality Magazine are not necessarily endorsed by the Washington Hospitality Association, and do not necessarily reflect the opinions of the Washington Hospitality Association, its Boards of Directors, staff or members. ADVERTISING INQUIRIES MAY BE DIRECTED TO:
Andy Cook
360.956.7279 andyc@wahospitality.org Washington Hospitality Magazine is published monthly for members. We welcome your comments and suggestions. email: news@wahospitality.org, phone: 800.225.7166. Circulation: 6,310
4 │ wahospitality.org
20
Education Foundation: Delivering training and solutions
22
Your Primary Source of Information
26
Immigration and Employment Verification: Know the Rules
What Your Membership Team Can Do for You
STANDARD US POSTAGE PAID APEX MAILING SERVICES INC
Articles written by outside authors do not necessarily reflect the views or positions of the Washington Hospitality Association, its Boards of Directors, staff or members.
18
COST-SAVING PROGRAMS INDISPENSABLE RESOURCES Why Business Development? IMPORTANT INDUSTRY UPDATES
14
510 Plum St. SE Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 wahospitality.org
Reproduction of articles appearing in Washington Hospitality Magazine are authorized for personal use only, with credit given to Washington Hospitality Magazine and/or the Washington Hospitality Association.
+
Features
In Every Issue 1
6
President and CEO
8
News Briefs
9
Association News
11
Local GA Update
12
State GA Update
28
Calendar and New Members
30
Ask the Expert
Washington Hospitality Association 510 Plum Street SE Olympia, WA 98501-1587
EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Haase CFO, Darin Johnson Senior Director of Communications & Technology, Lex Nepomuceno Director of Local Government Affairs, John Lane Director of State Government Affairs, Julia Gorton Director of Membership, Steven Sweeney Education Foundation, Naja Hogander Incubation Senior Manager, Ken Wells Benefit Programs and Events Senior Manager, Victoria Olson
Letters are welcomed, but must be signed to be June_Magazine2018_Full.indd considered for publication. Please include contact information for verification.
June 2018
2018–2019 Buyer’s Guide │ 1
5/25/2018 11:18:32 AM
H.I.H.I.T. H.I.H.I.T. is cost saving built for hospitality organizations.
8779781839 Features of H.I.H.I.T. include: 50% Participation 50% Contribution Classing Out Dual Option Stand Alone Products Easy enrollment and group set ups Smart Phone App for TelaDoc PPO (Preferred Provider Organization)
HSA (Heath Savings Account) EAP (Employee Assistance Program) Direct Primary Care (DPC) Life Insurance Disability Insurance Cobra Administration Owners covered for on the job injuries
Call to find out more about H.I.H.I.T. and other standalone benefit programs like “TelaDoc” at $2.56/month/person.
President and CEO
Tip pooling clarity is here! In hospitality, we are just as passionate about our team members as we are any other part of our business. Our industry is not successful unless our employees are successful. A federal spending bill in March said employers are once again allowed the opportunity to expand tip pools and share the tips among a broader range of employees in states where tips are not recognized as wages. This change allows tip sharing among both customarily and non-customarily tipped employees, like dishwashers and cooks. It also provides clarity for hotels that have operations, and employees, that receive tips such as bell staff, valets and baristas. We have been working for 21 years to clarify that heart-of-house team members can be included in mandatory tip pools. I was a young staffer at the Washington Restaurant Association in 1997, just four years out of college, the last time the business model was going through a major reconstruction. That year, a new minimum wage initiative was in front of us. Members were considering all options amid the changing the dynamics of the industry including new positions, new hours and bussing stations. Amid these new considerations, operators were calling the Association to get clarity and a better understanding of what their options were around tip pooling. It became clear to our attorneys that the U.S. Department of Labor’s interpretation of the tip pooling law should not apply where there is no recognition of tips as wages and an operator can’t take a tip credit. We began working to build a legal construct and find a case to get this interpretation clarified. Our partners in Oregon worked with us the entire 20 years. The National Restaurant Association secured matching funds and strong legal support for our attorneys. Other states joined with us in this effort. We share this tip pooling win with them. How tips are shared in your house is ultimately your choice. You get to decide what the best model is for you. Tip pooling may not be the right answer for you. As you decide, please work with your lawyer and check out clarifying resources the association provides. This is a win for teamwork. This is a win for legal clarity. This is a win for wage equality in the house.
Anthony Anton President & CEO Washington Hospitality Association
6 │ wahospitality.org
A note on managers and supervisors As we were fighting to clarify that our cooks and dishwashers can benefit from tip pools, we were not fighting to share tips with owners and managers. We’ve known for 20 years that managers and owners cannot benefit from a tip pool. Tip pooling case law is absolutely clear, both in Washington state and at the federal level. Tips are the property of the employee and not the property of owners and management. Whether a case involved servers or parking valets, the precedent was clear. This was reiterated in Initiative 1433. We recognize some in our industry may like the idea of flexibility for management to benefit from a mandatory tip pool – especially for managers and supervisors in crossover roles. This has never been legal. The new legislation makes it clear at the federal level that tips belong to the workers who receive them and that owners, managers and supervisors are prohibited from sharing in tip pools.
HEALTHCARE
SOLUTIONS
We are confident that we have competitive rates to show you.
HEALTHCARE SOLUTIONS WA Hospitality Benefits Specialist Holly Hahn 877.246.0545 wahospitality.org/wise-buy/health-care-solutions
Primary Source of Information | News Briefs
federal overtime rule, which would have doubled the minimum salary threshold for the “white collar” overtime exemption from $23,660 per year to $47,476. Washington state’s salary threshold requirement is set by administrative rule by L&I, and the department has indicated it intends to update the rule to be more consistent with current workforce demands. This signals the possibility that the state’ minimum salary exemption threshold may be increased, and some stakeholders are suggesting a new threshold at or above $60,000 annually.
Photo by Huge Galdones Congratulations to Edouardo Jordan and team! In May, Washington Hospitality and Seattle Restaurant Alliance member Edouardo Jordan won two James Beard awards, earning well-deserved national recognition for his innovative work at JuneBaby and Salare. He and his team at JuneBaby won the Best New Restaurant Award, often likened to one of the top Oscars, and he was awarded Best Chef: Northwest for Salare. Both restaurants are located in Seattle’s Ravenna neighborhood. Jordan and the acclaimed JuneBaby have gained significant other accolades this year, including Food & Wine magazine’s Restaurant of the Year award and a three-star review in The New York Times which put it in the ranks of the nation’s top restaurants. JuneBaby is Jordan’s tribute to Black southern cooking and an introduction to the foods his mother and grandmother served. Guests not only explore the tastes and ingredients that define home Southern food, they also have the opportunity to explore the historical context of those ingredients and learn about the experiences that went hand in hand with the evolution of family cooking in the South. L&I looks at overtime salary exemption threshold The Washington State Department of Labor & Industries has begun holding stakeholder meetings to implement rulemaking on the salary threshold for Executive, Administrative and Professional exemptions from the Minimum Wage Act. This is important because like the federal government, Washington state exempts specific types of employees from the overtime requirements and the new paid sick and safe leave law. The Washington Hospitality Association believes the current exemption is based on the type of position (administrative, executive, professional) and not based on the salary level of employees. Earlier this year, the Democratic chairs of the House and Senate labor committees directed L&I to establish state rules that mirror the overturned 8 │ wahospitality.org
If you would like to receive periodic updates about this rulemaking process, please email Julia Gorton, State Government Affairs Director, at juliag@wahospitality.org. Best practices for mandatory tip pooling policies and procedures On March 23, 2018, the U.S. Department of Labor issued a new tip pool rule that allows employees who do not traditionally receive direct tips, such as restaurant cooks and dishwashers, to participate in mandatory tip pools. These heart-ofthe-house employees contribute to the overall guest experience, and under the rule they would also be able to benefit when guests reward for that experience. As Anthony Anton explains in his President & CEO column on page 6, this is an important win for our industry and one that the Association has worked long and hard to achieve. The Association has also been working hard to make sure members understand the new rule, providing numerous resources and announcements including a best practices document. Find these useful resources at wahospitality.org/tippooling.
Primary Source of Information | Association News Congratulations, 2018 Washington Restaurant Neighbor Award Winners!
The Washington Hospitality Association is proud to announce the Washington state winners of the Restaurant Neighbor Award: Arby’s of Spokane, the Boat Shed Restaurant, Ethan Stowell Restaurants, the Mill Creek Pub and Mitzel’s American Kitchen. The award, created by the National Restaurant Association in partnership with American Express, honors restaurants across the country for their outstanding community service and involvement. Restaurants have a well-deserved reputation for going the extra mile to make their communities a better place, and these five winners are excellent examples of how restaurants are making a positive difference. Here are some highlights of how they are supporting their communities: Arby’s of Spokane, owned by Jerry Pederson, makes an important contribution to its community. During the past year, Arby’s of Spokane, which has four locations, gave $10,283 to Feed Spokane, $6,167 to Big Brothers and Big Sisters, $6,542 to the Children’s Miracle Network and $21,452 to the Arby’s Foundation and its No Kid Hungry program. $15,000 of this generous donation supported a local weekend backpack feeding program. The Boat Shed Restaurant in Bremerton makes giving back to its community a priority. The Boat Shed participates in several local fundraising projects, including Race for a Soldier and the Gig Harbor Film Festival. Coowner Kathy Davis-Hayfield also started Music in Manette, which brings eight weeks of live music to the park above the restaurant. The Boat Shed staff and the Manette Business Association work
on sponsorships throughout the year to underwrite performances by talented local musicians. Boat Shed employees also volunteer and participate in several community events, supporting the community and strengthening the restaurant team. Ethan Stowell Restaurants Angela and Ethan Stowell, co-owners of 15 Seattle restaurants, give about $250,000 in time, material and money each year. “We love our city and care about how it’s growing,” Ethan Stowell says. “Instead of buying ads to promote our restaurants, we make donations. It’s a win-win.” The couple also served as co-chairs of the United Way of King County’s campaign this year. “I’m so pleased that Angela and Ethan Stowell are leading our fundraising campaign this year,” says United Way CEO Jon Fine. “They bring great energy and passion in engaging people in a new way.”
The Mill Creek Pub, in Battleground, is well known for its community involvement. During the six years the restaurant has been open, it has clearly made an impact on its community. Among the contributions of the restaurant and its owner Russell Brent is support for the Rocksolid Community Teen Center. The Mill Creek Pub has given time, talents, food and funds. It has also made many connections for the organization, and has helped it raise more than $350,000 over the last five years. Other community activities include raising more than $50,000 for the Battleground Education Foundation and managers organizing free meals for needy families and veterans. Staff members are also frequent volunteers for community causes. The Restaurant Neighbor Award adds to the 68 awards Mill Creek Pub has already earned for its outstanding community service. Jack Emmons, owner of Mitzel’s American Kitchen in Kent, has a special heart for foster children. After adopting a foster child, he and his wife Kim, realized how much kids in the foster system are lacking. They started Foster Champs of Maple Valley, a nonprofit that provides foster kids muchneeded school supplies, toiletries, blankets, toys and funding for special activities such as sports and proms. Foster Champs also runs a monthly support group for foster families and is making a tangible difference in the lives of foster children and their foster families. 2018–2019 Buyer’s Guide │ 9
Built by Employers. Led by Attorneys & HR Professionals. Serving Businesses in WA, ID & MT.
Reliable counsel, resources & services to help you proactively handle your employer responsibilities.
“They give me peace of mind. I know that if I call them they will give me good advice. I don’t worry that the decisions I’m going to make are wrong.” - Member, Business Owner
HR & EMPLOYMENT LAW COUNSEL
WORKFORCE TRAINING & DEVELOPMENT
DIGITAL HR TOOLKIT & RESOURCES
OUTSOURCED HR SERVICES & SOLUTIONS
Membership is the smartest & most affordable way to access experienced attorneys & HR professionals.
Build a better workforce & minimize legal exposure with risktaming advice & practical training for professional development.
One place for detailed HR documents, forms & polices, all reviewed by attorneys.
Flexible & practical; our fee-based HR services & solutions lighten the HR workload, while helping you streamline processes.
ASSOCIATION HEALTH PLAN & 401K PLAN
HEALTH PLAN TPA
AFFIRMATIVE ACTION PLANS We partnered with Jackson Lewis, a firm specializing in OFCCP audits & compliance, to give Northwest employers access to the best AAP services & resources.
PAY DESIGN & SALARY SURVEYS
Compensation guides based on marketspecific data to help you attract and retain top talent.
There's power in numbers. Ask us about our benefit solutions for small employers.
No more Billable Hours.
Benefit management is timeconsuming. Our team provides release from the day-to-day duties of plan administration.
aiin.com 509.326.6885
Government Affairs | Local GA Update
Seattle passes $50 million tax on jobs On May 14, the Seattle City Council voted unanimously to tax jobs to increase city spending on affordable housing and homelessness. The tax will raise between $40-$50 million per year by assessing a tax of $0.14323 per hour, equivalent to $275 per FTE, at businesses with more than $20 million in annual taxable gross receipts in Seattle. The new tax will go into effect on Jan. 1, 2019 and sunset on Dec. 31, 2023. This controversial new tax comes after a lengthy and contentious public debate that has increased scrutiny over the City Council’s fiscal accountability, its lack of progress in dealing with the homelessness crisis and the fear that its policies will reduce employment opportunities in Seattle.
Look for final rules for Seattle’s Hotel Employees Health & Safety Initiative ordinance The Seattle Office of Labor Standards was scheduled to release the administrative rules for the Hotel Employees Health & Safety Initiative (HEHS) ordinance on May 17, but announced a delay shortly before this magazine went to press. In the announcement, OLS said that an additional two weeks were needed to finalize the rules and prepare materials for implementation, and that the final rules would be published on May 31.
The hotel and restaurant community has been particularly concerned about the impact of a jobs tax on labor-intensive hospitality businesses, which would be hardest hit by the tax.
HEHS went into effect in November 2016 shortly after Seattle voters approved Initiative 124, establishing additional safety, health and insurance requirements for Seattle hotel employers. The administrative rules, which are intended to clarify the ordinance, will come one and a half years after the initiative became law. Look for information on the final rules in the Weekly and in Seattle Hotel Association communications.
Jobs in hospitality are part of the solution to homelessness. Our industry is able to provide low-barrier employment and second-chance jobs that help people gain skills and financial stability. These positions lead to greater opportunities and life-long careers, and they are critical to helping people stay in housing or to transition back into stable housing.
New multi-purpose field house coming to downtown Spokane The Spokane County Commissioners approved the sale of $25 million in bonds to build a brand new SportsPlex in downtown Spokane. The cost of the Spokane Regional Sportsplex is estimated at $41 to $42 million.
A signature gathering effort is underway to repeal the tax through a referendum to voters. Businesses and community members are supporting the referendum; as of press time, neither the Seattle Hotel Association nor the Seattle Restaurant Alliance has taken a position on the repeal effort.
Plans for the proposed 180,000 square-foot multi-purpose field house could include a 200-meter, six-lane indoor track and the ability to accommodate up to 17 volleyball courts, 10 basketball courts or 21 wrestling mats. It may also include an NHL-sized ice sheet.
Washington State Convention Center Addition gets green light The expansion of the Washington State Convention Center moved past its final legislative hurdle in May when the Seattle City Council voted to approve the street and alley vacations required by the project.
Once completed, the SportsPlex is expected to bring in 26,000 to 46,000 new hotel stays and between $19 million and $33 million in direct tourism spending a year, according to an independent feasibility study.
The WSCC Addition is an important win for hospitality, and one that our Seattle members worked hard to achieve. The project will double the overall space of the Convention Center by adding 440,000 square feet of new spaces and the capacity to accept significantly larger meetings and conventions. It will boost business travel to the city and will benefit other parts of the state as visitors take advantage of all Washington has to offer. Construction is expected to begin this summer, and the project is scheduled to be completed in 2021. 2018–2019 Buyer’s Guide │ 11
Government Affairs | State GA Update
Government Affairs Committee: Candidate Endorsement Meeting June 26 in Seattle 2018 is going to be a critical election year. Currently, Democrats in the Washington State Senate hold a one-seat majority, while Democrats hold a two-seat majority in the House of Representatives. This, plus the fact that more than 10 members of the House are retiring or stepping down, means that state races in this year’s mid-term elections will be very important to the future of the Legislature. The Government Affairs Committee: Candidate Endorsement Meeting will offer further insight into the candidates in critical legislative races across the state.
Please join the Government Affairs Committee for the candidate endorsement meeting from 1:30 to 4 p.m. on June 26 at the Downtown Seattle Courtyard Marriott, Lake Union (925 Westlake North). Your participation at this meeting is essential to the work of the Government Affairs Committee and could influence next session’s legislative makeup. Meet the new chairs of the Government Affairs Committee In July, the Washington Hospitality Association will welcome the new co-chairs of the Government Affairs Committee. The State Government Affairs Team would like to send a special thank you and shout-out to our outgoing co-chairs, Tim Bathke and Chad Mackay. Ahead of this transition, the State Government Affairs Team wants you to get to know the incoming co-chairs of the GAC: Full Service Representative: Russell Brent Russell uses his business as a vehicle for his real passion, community building. He has a bachelor’s degree in hotel restaurant management and a master’s degree in service management. Russell spent years in the corporate world up and down the West Coast with as many as 10 restaurants under his purview. He feels it wasn’t until he opened Mill Creek Pub, after 36 years in the restaurant business, that he really hit his stride. Mill Creek Pub has allowed him the opportunity to explore his gift of community building. The pub’s mission is to connect the community with food made from the heart. The recognition he receives serves to fuel his passion 12 │ wahospitality.org
to do more. The restaurant business provides for his family; the community building provides for his soul. Quick Service Representative: Brian Moreno Small business owners in Othello, Washington, the Moreno family has been in the McDonald's brand for 26 years. Brian’s passion for government affairs comes from working with multiple stakeholder groups to pursue positive policy solutions. He has been a board member since 2013, when he joined the then Washington Restaurant Association Board. His work with Hospitality has included serving on the Board of Directors, the Member Services Corporation (MSC) sub-committee, the Government Affairs Committee, the Editorial Committee, and the Education Foundation Board. Brian also serves the LatinX community as chair of the Washington State Commission on Hispanic Affairs. Hotel Representative: Ron Oh, CHA Ronald H. Oh is the general manager of the Holiday Inn Express Hotel & Suites North Seattle – Shoreline. He has been in the hospitality industry and actively involved in the local community for 22 years. He has been a board member since 2014, when he joined the then Washington Lodging Association Board. He also serves on the MSC Board and the Government Affairs Committee. He is currently the president of the Washington Korean American Hotel Association, and he serves on the Board of Directors for Unibank the South Seattle College Technical Advisory Board for their Hospitality Program and on the Envirostars Business Advisory Board. He is a Certified Hotel Administrator through the American Hotel and Lodging Education Institute and a RMEC through InterContinental Hotels Group. Ron holds a B.S. in psychology from the University of Oregon.
Celebrate Worry-Free Hiring with Error-Free Compliance and Get 3 Months Free.
Don’t miss out on your chance to SAVE and get your hiring compliant! Get 3 Months free compliance onboarding, a $2500 value! Includes all your required Federal forms: I9 | W4 | EEOC | Veterans Status
Sign up at
In addition, gain 3 months of free access to 5 employment compliance training courses
www.fastrackonboard.com/freetrial and get the White Paper “The 7 Secrets of Worry-Free Hiring Compliance”
SMS/Text message “Comply” to (253) 389-7152 | Call (888)288-9506 and refer to WA Hospitality Email info@FastrackOnboard.com, subject: 3 Months Free
2018 Tax Reform Offer from Hospitality Experts
Get $1,000 in FREE tax credits on after-tax profits through Mckenzie Chase Text “1000Free” to 206.930.8004 | Call 866.547.8277 and reference WA Hospitality Email info@MckenzieChase.com, subject: $1,000 Free Credits
Are you leveraging your hospitality contacts? Here’s what your membership team can do for you… There’s a reason you’re often reminded in this magazine to connect with your membership representative. The membership team is your link to the Washington Hospitality Association and a powerful business resource to help you succeed in all areas of your business. Your membership team stands ready to: • • •
• • • •
Provide access to information streams that will help you stay in compliance and up-to-date on the industry. Connect you with programs that will save you money on credit card processing, health care, workers’ comp and more. Get you in touch with our network of industry experts for free advice on 19 different topics including employment law, financial and accounting management, legal assistance, human resources, business taxes and tip pooling. Tell you about upcoming opportunities to network and integrate with the industry. Help you find the right training opportunities for you and your staff, at the right price. Get you involved with your local and state government as an advocate for the industry. Pass on your questions and concerns to the Association.
TERRITORY OVERVIEW
14 │ wahospitality.org
The team, which includes area managers, territory managers, area coordinators and member relations specialists, is the Association’s boots on the ground and its effectiveness comes from maintaining a close relationship with you, our members. Your membership representative is always happy to hear from you! Get in touch today to learn more about what your Association can do for you.
Your Membership Team Steven Sweeney Director of Membership stevens@wahospitality.org 509.710.0037
Jennifer Hurley Membership Administrator jenniferh@wahospitality.org 360.528.2798
San Juan, Island, Whatcom, Skagit,
Seattle Neighborhoods
Okanogan Counties
Cathy Fox cathyf@wahospitality.org 253.277.1586
Kim Hildahl kimh@wahospitality.org 360.480.2428 Snohomish, Chelan,
South King County
Douglas Counties
Casaundra Robinson casaundrar@wahospitality.org 425.444.1191
Donna Haskill donnah@wahospitality.org 360.522.7030 Seattle Downtown
East King County
Michele Holmes Schaub micheles@wahospitality.org 206.423.3902
Anna Lee annalee@wahospitality.org 253.880.2201
2018–2019 Buyer’s Guide │ 15
Pierce County
Southeast Washington
Tamorro Farrell tamorrof@wahospitality.org 360.551.2269
Open Position Contact Jennifer Hurley: jenniferh@wahospitality.org 360.956.7279
Allied Membership Team Thurston, Kitsap & Peninsula Jeanette Radmer jeanetter@wahospitality.org 509.990.6082
Southwest Washington Cameryn Mirafuentes camerynm@wahospitality.org 360.956.7279
Spokane County & Northeast Washington Marla Fruit marlaf@wahospitality.org 509.953.6245 16 │ wahospitality.org
If you are one of our Allied members, we have an Allied Relations Manager and an Allied Relations Coordinator on our team dedicated to helping you. Our Allied team can help you connect with all the Association’s resources and help you get the word out about your brand. Get in touch with Rylan or Jeri to find out how the association can help you meet your business to business goals. Jeri Lowe Allied Relations Manager jeril@wahospitality.org 360.918.1962
Rylan Spencer Allied Relations Coordinator rylans@wahospitality.org 360.956.7279
2018-2019
BUYER’S
GUIDE »» State-of-the-art technology vendors »» Restaurant equipment »» HR services »» Food & beverage vendors »» Hotel supplies »» Legal and financial services »» Construction and remodel experts »» AND MUCH MORE
2018–2019 Buyer’s Guide | 1A
SHOP BY COMPANY 45th Street Hospitality Sean Wingo 1310 N 131st St Seattle, WA 98133-7630 (206) 633-4494 sean@bedroomsandmore.com www.45thstreethospitality.com Always two-sided mattresses
Adams Financial Concepts LLC Michael Adams 1001 Fourth Ave, Suite 2330 Seattle, WA 98154-1121 (206) 903-1019 mike@adamsfinancialconcepts.com www.adamsfinancialconcepts.com Financial advisors
Alliance 2020 Inc. Judy Debellis PO Box 4248 Renton, WA 98057-2758 (425) 271-8065 judyd@alliance2020.com www.alliance2020.com Background Screening
Aaron Brown & Associates Todd Hawes 2765 12th St SE Salem, OR 97302-3158 (503) 363-5969 todd@aaronbrownassociates.com www.aaronbrownassociates.com Commercial Property Appraiser
ADP Justin Reiter 20700 44th Ave W, Suite 600 Lynnwood, WA 98036-7743 (509) 270-8590 justin.reiter@adp.com www.adp.com HR & Payroll systems
Alliant Merchant Solutions Jim Rehorst 3350 W Americana Terrace Blvd, Suite 340 Boise, ID 83706-2547 (702) 609-5265 jrehorst@alliantms.com www.alliantms.com ATM, POS, credit cards
Accent Table Lighting Company Jeff Robb 15339 NE 90th St Redmond, WA 98052 (425) 881-2062 accenttablelight@aol.com www.lampserviceproducts.com Fuel, Gloves, POS Supplies
ADT LLC Joel Hunt 16810 E Euclid Ave Spokane, WA 99216-1817 (800) 280-6946 jbhunt@adt.com www.adt.com Business Security & Automation Solutions
Allied Fire & Security Dye Hawley 425 W Second Ave Spokane, WA 99201-4311 (509) 624-3152 dhawley@allied-security.com www.alliedfireandsecurity.com Commercial Security Services
Agilysys Nancy Naretto 3380 146th Pl SE, Suite 400 Bellevue, WA 98007-6472 (877) 369-6208 nancy.naretto@agilysys.com www.agilysys.com Systems, technology
Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 (509) 327-7040 alpinebakerycompany@gmail.com none Fresh, Local, Preservative-free Bakery
Albers & Company Jeffrey Albers 4733 Tacoma Mall Blvd, Suite 200 Tacoma, WA 98409-7110 (253) 272-2711 jeffa@alberscompany.com www.alberscompany.com Employer Benefits & Integrated Services
ALSCO - American Linen Steve Bivens 6828 S 204th St Kent, WA 98032-5112 (253) 478-5197 sbivens@alsco.com www.alsco.com Linen supplies & cleaning
Ace Parking Management Nick Hutsen 500 Union St, Suite 400 Seattle, WA 98101-2709 (206) 903-1218 nick_hutsen@aceparking.com www.aceparking.com Parking Management Acosta Foodservice Sales and Marketing Adam Tabino 18251 Cascade Ave S #B Tukwila, WA 98188 (425) 226-4051 atabino@acosta.com www.acosta.com Resources Ideas Products COP ACRAnet, Inc. Jacquie Brownell 1213 S Pines Road, Suite E Spokane Valley, WA 99206-5485 (509) 324-1241 Jacquie.Brownell@acranet.com www.acranet.com Employment screening background checks
2A | 2018–2019 Buyer’s Guide
All StarZ Staffing & Consulting Debra Kerner 24437 Russell Road, Suite 200 Kent, WA 98032-1787 (253) 277-4000 debra@allstarzstaffing.com www.allstarzstaffing.com Hiring, staffing, payroll, temps
ALSCO- American Linen Spokane Joey Kink 1923 N Waterworks St Spokane, WA 99212-1360 (509) 534-2693 jkink@alsco.com www.alsco.com Linen supplies & cleaning
SHOP BY COMPANY Amazon Restaurants Hsiao Chi 2021 Seventh Ave Seattle, WA 98121-2601 (206) 740-8620 hsiaochi@amazon.com amazon.com/restaurants Third party restaurant delivery
Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 (206) 812-3804 slipoma@approachms.com www.approachms.com Workers’ Comp Claim Management
Audio Visual Services Group Jason Younce 3315 S 116th St, Suite 141 Tukwila, WA 98168-1980 (702) 776-8860 jyounce@PSAV.COM www.psav.com Audio Visual Equipment & Services
American TechCorp Lori Wilson PO Box 30936 Lakewood, WA 98499-3036 (253) 682-1240 loriw@americantechcorp.com www.americantechcorp.com Directv Television Service
ARF Financial Merissa Thomas 3802 N 22nd Tacoma, WA 98406 (425) 770-3762 mthomas@arffinancial.com www.arffinancial.com Financing for Restaurants, Bars & Taverns
Avitus Group Megan Breckenridge 3131 S. Vaughn Way, Suite 400 Aurora, CO 80014-3527 (303) 557-7744 mbreckenridge@avitusgroup.com www.avitusgroup.com Professional business services
American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 (253) 473-1415 lavonne@american-underwriters.com www.auiagency.com Business & commercial insurance AMP Services, LLC Rick Braa 200 W Mercer St, Suite 511 Seattle, WA 98119-5908 (206) 596-7400 rbraa@ampservices.com www.ampservices.com Outsourced Accounting/Consulting Services Angus Meats, Inc. Tom Stachecki 2810 N Hogan St Spokane, WA 99207-4823 (509) 482-7033 toms@angusmeats.com www.angusmeats.com Beef, Pork, Poultry Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 (503) 720-9586 gilbert.canizales@anheuser-busch.com www.anheuser-busch.com Beer, domestic & regional
Ariana Designs and Architecture Ariana Adireh 12400 SE 38th St Bellevue, WA 98006-9899 (206) 659-5372 ariana@ariid.com www.ariid.com Interior Design and Architecture ASCAP John Bonaccorso 2 Music Sq. West Nashville, TN 37203-3204 (888) 772-4252 jbonaccorso@ascap.com www.ascap.com Music Licensing Associated Industries Stefanie Howe 1206 N Lincoln St, Suite 200 Spokane, WA 99201-2559 (509) 326-6885 showe@aiin.com www.aiin.com Consulting network, training & support Audio Video Exclusives David Call 7528 Olympic View Drive #110 Edmonds, WA 98026-5523 (425) 245-8846 david@avexclusives.com avexclusives.com TV Programming & Installations
Baker Commodities Inc. Michael Bulleri PO Box 58368 Seattle, WA 98138-1368 (206) 243-7387 mbulleri@bakercommodities.com www.bakercommodities.com Used Cooking Oil Recycling Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 (509) 535-5435 jjacobson@bakercommodities.com www.bakercommodities.com Recycling & used oil Bargreen Ellingson Seattle Jeff Gentling 3627 First Ave S Seattle, WA 98134-2201 (206) 682-1472 j.gentling@bargreen.com www.bargreen.com Serving those who serve Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 (509) 324-2939 tkennedy@bargreen.com www.bargreen.com Serving those who serve
2018–2019 Buyer’s Guide | 3A
SHOP BY COMPANY Bargreen Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd, Suite B Tacoma, WA 98409-9086 (253) 475-9201 d.barta@bargreen.com www.bargreen.com Serving those who serve
Bell-Anderson Insurance Spokane Neil Muller 6519 N Maple St, Suite B Spokane, WA 99208-6169 (509) 465-1133 neilm@bell-anderson.com www.bell-anderson.com Business & commercial insurance
Brantley, Janson, Yost & Ellison, CPAs Michael Gintz 1617 S 325th St Federal Way, WA 98003-6009 (253) 838-3484 mgintz@brantleyjanson.com www.brantleyjanson.com Accounting, CPA & taxes
Batdorf & Bronson Coffee Roasters Dave Wasson 200 Market St NE Olympia, WA 98501-6965 (360) 753-3391 dwasson@batdorf.com batdorfcoffee.com Wholesale coffee, equipment, training
Berntson Porter & Company, PLLC Rebecca Young 11100 NE Eighth St, Suite 400 Bellevue, WA 98004-4469 (425) 454-7990 ryoung@bpcpa.com www.bpcpa.com Wealth management, bookkeeping, taxes
Bremerton Bottling Co.-Pepsi Cola Dale Armstrong 5210 First St Bremerton, WA 98312-3342 (360) 377-6262 dale@bremertonpepsi.com www.bremertonpepsi.com Non-alcoholic beverage distributor
Bath Fitter Trey Provident 6900 220th St SW, Suite A Mountlake Terrace, WA 98043-2123 (253) 872-6898 tprovident@bocabathsystems.com www.bathfitter.com Tub & Shower Remodeling Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 (206) 448-3540 lynn@bavarianmeats.com www.bavarianmeats.com Wholesale sausage & meats
Big Sky Hospitality LLC Trevor Haar PO Box 51028 Billings, MT 59105-0224 (406) 850-2179 trevor@BigSkyHospitalityllc.com www.bigskyhospitalityllc.com Best Hospitality Products Available Bio Clean Theresa Borst PO Box 655 Lake Stevens, WA 98258-0655 (425) 377-2303 Tborst@biocleanwa.com www.biocleanwa.com Chemical Incident Cleanup
BDO Beth Rutherford 800 Fifth Ave Seattle, WA 98104-3256 (206) 403-4025 brutherford@bdo.com www.bdo.com Tax advisors, consultants, financial services
BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 (615) 401-2000 jfrost@bmi.com www.bmi.com Performing rights organization
Bell-Anderson Insurance Renton Andy Hoven 600 SW 39th St, Suite 200 Renton, WA 98057-4911 (425) 291-5200 andyh@bell-anderson.com www.bell-anderson.com Business & commercial insurance
Boyd Coffee Company Cynthia Hswe 10109 S Tacoma Way, Suite C1 Tacoma, WA 98499-4665 (800) 545-4077 Cynthia.hwse@boyds.com www.boyds.com Coffee, tea & beverage
4A | 2018–2019 Buyer’s Guide
Caffe Appassionato Seattle Phil Sancken 4001 21st Ave W Seattle, WA 98199-1201 (888) 502-2333 phil@caffeappassionato.com www.caffeappassionato.com Wholesale coffee & teas Caffe D’Arte, LLC Kimberly Zier 33926 9th Ave S Federal Way, WA 98003-6708 (253) 252-7050 kjzier@comcast.net www.caffedarte.com Wholesale coffee & espresso Cairncross & Hempelmann, P.S. David Hermann 524 2nd Ave, Suite 500 Seattle, WA 98104-2323 (206) 587-0700 dherrman@cairncross.com www.cairncross.com Restaurant attorneys; legal assistance Campbell Nissan Commercial Vehicles Michael Kelley 24325 Hwy 99 Edmonds, WA 98026-9138 (425) 608-4090 michaelk@campbellautogroup.com www.campbellnissancommercial.com Refrigeration, Shuttle, Maintenance, Service Work
SHOP BY COMPANY Cascade Natural Gas Conservation Incentive Program Bradey Day 1600 Iowa St Bellingham, WA 98229-4707 (866) 450-0005 Bradey.R.Day@lmco.com www.cngconserve.com Commercial conservation & energy Cash & Carry Ballard #562 Brian Walker 1155 NW Ballard Way Seattle, WA 98107-4639 (206) 789-7242 cc562@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bellevue #559 Ed Proso 2208 136th Pl NE Bellevue, WA 98005-1848 (425) 644-4638 cc559@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bellingham #552 Don Hennigs 405 Ohio St Bellingham, WA 98225-4641 (360) 676-7360 cc552@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bremerton #518 Robert Crow 5011 Auto Center Blvd Bremerton, WA 98312 (360) 377-8331 cc518@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Cash & Carry Burlington #570 Kerry Craig 150 Sharon Ave Burlington, WA 98233-2252 (360) 707-0109 cc570@smartandfinal.com www.smartfoodservice.com Produce, Meats & Dairy
Cash & Carry Everett #553 Angela Duggins 2917 Cedar St Everett, WA 98201-3751 (425) 339-2628 cc553@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Olympia #548 Randy Drake 1010 Fones Rd SE Olympia, WA 98501-2107 (360) 459-2820 cc548@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Federal Way #556 Rob Stevenson 1628 S 344th St Federal Way, WA 98003-6852 (253) 925-0550 cc556@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Rainier #583 Casey Lang 1915 21st Ave S Seattle, WA 98144-4505 (206) 302-0216 cc583@smartandfinal.com www.smartfoodservice.com produce, meats & dairy
Cash & Carry Kelso #542 Kelly Brown 2302 Talley Way Kelso, WA 98626-5512 (360) 425-7090 CC542@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Richland #575 Larry Covey 1939 Fowler St Richland, WA 99352-4846 (509) 374-3905 cc575@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Kent #555 Jim Low 21504 84th Ave S Kent, WA 98032-2446 (253) 872-7586 cc555@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry South Seattle #551 Rick Arriola 1760 Fourth Ave S Seattle, WA 98134-1502 (206) 343-7156 cc551@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Lynnwood #557 Tim Grant 6412 204th St SW Lynnwood, WA 98036-5972 (425) 672-1886 cc557@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry South Tacoma #579 Ben Notter 111 S 112th St Tacoma, WA 98444-5711 (253) 539-7105 cc579@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry North Seattle #549 Chris Walker 13102 Stone Way N Seattle, WA 98133-7617 (206) 364-1733 cc549@smartfoodservice.com www.smartfoodservice.com Produce, meats & dairy
Cash & Carry Spokane #573 Rob Kuonen 7630 N Division St Spokane, WA 99208-5614 (509) 489-8800 cc573@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
2018–2019 Buyer’s Guide | 5A
SHOP BY COMPANY WASHINGTON
CONVENTION NOVEMBER 11-13, 2018
Hyatt Regency Lake Washington at Seattle’s Southport
PE PR O PE O PL RF CE E, O SS RM , A
N
CE
www.hospitalityconvention.com
6A | 2018–2019 Buyer’s Guide
SHOP BY COMPANY Cash & Carry Spokane Valley #578 Don Jacobson 211 S McKinnon Spokane Valley, WA 99212-0742 (509) 535-7710 cc578@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
Charlie’s Produce Spokane Dane Rice 3530 E Ferry Ave Spokane, WA 99202-4631 (509) 535-7393 Daner@charliesproduce.com www.charliesproduce.com Locally sourced fresh produce
CLG Employer Resources Holly Hahn 209 Main Ave S, Suite 100 North Bend, WA 98045-8139 (425) 391-4141 hollyh@clger.com clgemployerresources.com Employee benefits & health insurance
Cash & Carry Tacoma #550 Brendan Southard 6208 Tacoma Mall Blvd Tacoma, WA 98409-6827 (253) 472-6879 cc550@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy
CHOICE Insurance, LLC Jodie Foucault 1715 Market St, Suite 100 Kirkland, WA 98033-4968 (425) 947-8104 JodieFoucault@CHOICEinsurance.net www.choiceinsurance.net Insurance
Coho Res LLC Maili Morrison 7801 NE Greenwood Dr Vancouver, WA 98662-7900 (503) 425-1444 maili.morrison@cohores.com www.cohores.com Revenue management services
Cash & Carry Tukwila #561 Anthony McCann 230 Andover Park E Tukwila, WA 98188-2903 (206) 246-6017 www.smartfoodservice.com Produce, meats & dairy
Chukar Cherry Company Pam Montgomery PO Box 510 Prosser, WA 99350-0510 (509) 786-2055 pam@chukar.com www.chukar.com Wholesale berries & nuts
Color Graphics Screenprinting & Deer Creek Awards Voshte Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 (360) 352-3970 voshte@colorgraphicswa.com www.colorgraphicswa.com Best Quality, Service & Professionalism
Cash & Carry Vancouver #566 Don Emery 10611 NE 53rd St Vancouver, WA 98662-6161 (360) 944-9199 cc566@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Cash & Carry Yakima #574 General Manager 1406 E Mead Ave Union Gap, WA 98903-3912 (509) 248-9390 cc574@smartandfinal.com www.smartfoodservice.com Produce, meats & dairy Central Washington Fair Association Greg Lybeck 1301 S Fair Ave Yakima, WA 98901-5500 (509) 248-7160 www.statefairpark.org Event management Charlie’s Produce Shawn Garner PO Box 24606 Seattle, WA 98124-0606 (206) 625-1412 shawng@charliesproduce.com www.charliesproduce.com Fresh produce & daily delivery
Cintas - Issaquah Amanda Gust 1700 NW Gilman Blvd, Suite 210 Issaquah, WA 98027-5349 (425) 313-3406 gusta@cintas.com www.cintas.com Uniforms, cleaning & safety supplies Clark Nuber CPAs Julie Eisenhauer 10900 NE Fourth St, Suite 1400 Bellevue, WA 98004-5873 (425) 454-4919 jeisenhauer@clarknuber.com www.clarknuber.com Accounting, CPA & taxes Clevenger Associates Tony Clevenger 11803 101st Ave Ct E, Suite 203 Puyallup, WA 98373-3473 (253) 841-7811 tony@clevengerassoc.com www.clevengerassoc.com Facility consulting & design
Columbia Cascade Winery Association George Valison 2975 Scenic View Dr Wenatchee, WA 98801-9114 (509) 782-3845 bygeorge@usa.net www.columbiacascadewines.com Supplies, information, education, coordination Columbia Distributing Co., Inc. Tom Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 (509) 662-1673 tom@columbiadistributing.com www.columbiadistributing.com Beer, domestic & regional Comcast Business Auburn Wayde Martin 4020 Auburn Way N Auburn, WA 98002-1315 (253) 288-7489 Wayde_Martin@comcast.com business.comcast.com Telecommunication services for businesses
2018–2019 Buyer’s Guide | 7A
SHOP BY COMPANY Comcast Business Lynnwood Jonathan Rodgers 15815 25th Ave W Lynnwood, WA 98087-2507 (425) 240-4512 Jonathan_Rodgers2@comcast.com business.comcast.com Telecommunication services for businesses Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502-8153 (360) 280-3429 john_koch@cable.comcast.net business.comcast.com Telecommunication services for businesses Comcast Business Puyallup Chaz Determan 410 Valley Ave NW Puyallup, WA 98371-3317 (253) 345-9003 Chaz_Determan@comcast.com Telecommunication services for businesses Comcast Business Redmond Sarah Hays PO Box 97007 Redmond, WA 98073-9707 (425) 213-9652 SARAH_HAYS@comcast.com business.comcast.com Telecommunication services for businesses Comcast Business Seattle Jonathan Ray 12645 Stone Ave N Seattle, WA 98133-8315 (425) 466-0284 Jonathan_Ray@comcast.com business.comcast.com Telecommunication services for businesses Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 (509) 755-4689 brandon_lennick@cable.comcast.com business.comcast.com Telecommunication services for businesses
8A | 2018–2019 Buyer’s Guide
Costco #106 Aurora Village Shawn Hancock 1175 N 205th St Seattle, WA 98133-3206 (206) 546-0480 W106MGR@costco.com www.costco.com Produce, meats & dairy
Costco #114 Everett Erika Kostal 10200 19th Ave SE Everett, WA 98208-4256 (425) 379-7451 W114MGR@costco.com www.costco.com Produce, meats & dairy
Costco #19 Bellingham Andrea Lowden 4299 Guide Meridian St Bellingham, WA 98226-6475 (360) 671-6947 W019MGR@costco.com www.costco.com Produce, meats & dairy
Costco #61 Federal Way Paul Michael 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 (253) 874-3652 W061MGR@costco.com www.costco.com Produce, meats & dairy
Costco #662 Burlington Netra McGrew 1725 S Burlington Blvd Burlington, WA 98223-3223 (360) 757-5703 W662MGR@costco.com www.costco.com Produce, meats & dairy
Costco #624 Gig Harbor Scott Elliott 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 (253) 853-8600 W624MGR@costco.com www.costco.com Produce, meats & dairy
Costco #103 Clarkston Alan Demers 301 Fifth St Clarkston, WA 99403-1860 (509) 758-1800 w103mgr@costco.com www.costco.com Produce, meats & dairy
Costco #110 Issaquah Stacey Jiminez 1801 10th Ave NW Issaquah, WA 98027-5384 (425) 313-0965 W110MGR@costco.com www.costco.com Produce, meats & dairy
Costco #1029 Covington Jim Cannell 27520 Covington Way SE Covington, WA 98042-9100 (253) 796-1004 W01029MGR@costco.com www.costco.com Produce, meats & dairy
Costco #486 Kennewick Tom Olson 8505 W Gage Blvd Kennewick, WA 99336-8120 (509) 737-8861 W486MGR@costco.com www.costco.com Produce, meats & dairy
Costco #1086 East Vancouver Greg Killian 19610 SE First St Camas, WA 98607-7472 (360) 258-6221 W01086MGR@costco.com www.costco.com Produce, meats & dairy
Costco #8 Kirkland Chris Delong 8629 120th Ave NE Kirkland, WA 98033-5865 (425) 827-1693 W008MGR@costco.com www.costco.com Produce, meats & dairy
SHOP BY COMPANY Costco #740 Lacey Gail Harkness 1470 Marvin Road NE Lacey, WA 98516-3870 (360) 412-3500 W740MGR@costco.com www.costco.com Produce, meats & dairy
Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 (206) 575-9191 W006MGR@costco.com www.costco.com Produce, meats & dairy
Costco #772 Vancouver Ben Tehrani 6720 NE 84th St Vancouver, WA 98665-2016 (360) 828-2262 W772MGR@costco.com www.costco.com Produce, meats & dairy
Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 (360) 652-4532 W642MGR@costco.com www.costco.com Produce, meats & dairy
Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 (509) 842-0003 W670MGR@costco.com www.costco.com Produce, meats & dairy
Costco #112 Wenatchee Alex Ryan 375 Highline Dr S East Wenatchee, WA 98802-5344 (509) 886-0593 W112MGR@costco.com www.costco.com Produce, meats & dairy
Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 (253) 445-7543 W660MGR@costco.com www.costco.com Produce, meats & dairy
Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 (509) 466-9668 W066MGR@costco.com www.costco.com Produce, meats & dairy
Costco #747 Woodinville James Hickey 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 (425) 806-7700 W747MGR@costco.com www.costco.com Produce, meats & dairy
Costco #1 Seattle Jeremy Cook 4401 Fourth Ave S Seattle, WA 98134-2311 (206) 622-3136 W001MGR@costco.com www.costco.com Produce, meats & dairy
Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 (253) 475-5595 W095MGR@costco.com www.costco.com Produce, meats & dairy
Costco Fife Business Center Kyle Berggren 3900 20th St E Fife, WA 98424-1818 (253) 719-1950 w767mkm@costco.com www.costco.com All your business needs!
Costco #639 Sequim Jim Reynolds 955 W Washington St Sequiim, WA 98382-3266 (360) 406-2025 W639MGR@costco.com www.costco.com Produce, meats & dairy
Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 (360) 357-6580 W064MGR@costco.com www.costco.com Produce, meats & dairy
Costco Lynnwood Business Center Jeremy Young 19105 Highway 99 Lynnwood, WA 98036-5228 (425) 640-7745 w115mkm@costco.com www.costcobusinessdelivery.com All your business needs!
Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Road NW Silverdale, WA 98383-8302 (360) 692-9213 W013MGR@costco.com www.costco.com Produce, meats & dairy
Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 (509) 454-5242 W01013MGR@costco.com www.costco.com Produce, meats & dairy
CPR Training Center Dawn Jones PO Box 55806 Seattle, WA 98155-0806 (206) 621-3560 dawn@dawnjones.net www.cprtr.com Best First Aid/CPR
2018–2019 Buyer’s Guide | 9A
SHOP BY COMPANY Craig Stein Beverage Pam Stull 5408 NE 88Th St, Bld. B - 101 Vancouver, WA 98665-0990 (360) 823-2534 pstull@csbeverage.com csbeverage.com Beer, wine & spirits
Davis Wright Tremaine LLP Riley Lagesen 1300 SW Fifth Ave, Suite 2300 Portland, OR 97201-5682 (503) 241-2300 RileyLagesen@dwt.com www.dwt.com Restaurant attorneys & legal advice
Demitri’s Seasonings Demitri Pallis PO Box 84123 Seattle, WA 98124-5423 (206) 764-6006 demitri@demitris.com www.demitris.com Cocktail mixes & beverages
Creative Ice Carvings Steve Cox 19428 66th Ave S #Q-105 Kent, WA 98032-2123 (425) 251-0535 steve@creativeice.com www.creativeice.com Artistic, HQ ice sculptures
Davis Wright Tremaine LLP Seattle Gillian Murphy 1201 Third Ave Suite 2200 Seattle, WA 98101-3045 (206) 622-3150 gillianmurphy@dwt.com www.dwt.com Restaurant attorneys & legal advice
Crystal Investment Property LLC Joe Kennedy 10260 SW Greenburg Road #400 Portland, OR 97223-5514 (503) 530-1316 joe@crystalip.com www.crystalip.com Hotel Brokerage, Selling/Buying
DC Blosser & Associates Dale Blosser 6312 NE 54th St Vancouver, WA 98661-2218 (503) 244-5070 dale@dcblosser.com www.dcbuniversity.com Training, Consulting, Mystery Guest
Diamond Parking Services United Parking Hailey Mattson 605 First Ave, Suite 600 Seattle, WA 98104-2224 (206) 284-6303 Hailey.Mattson@diamondparking. com www.DiamondParking.com Parking Management
Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 (866) 944-2653 gasketsnw@hotmail.com www.customgasketsnw.com Gaskets, hardware & fabrication
Deacon Construction, LLC Bob Murphy 8343 154th Ave NE, Suite 210 Redmond, WA 98052-6182 (425) 284-4000 bob.murphy@deacon.com www.deacon.com Real Estate Development
Cyrus O’Leary’s Pies Barclay Klingel 1528 S Hayford Road Airway Heights, WA 99001-9404 (509) 624-5000 barclay@cyruspies.com www.cyruspies.com Frozen Pie Manufacturing
Degen & Degen Architecture Anita Degen 1402 Third Ave, Suite 1100 Seattle, WA 98101-2124 (206) 623-6368 anita@ddseattle.com www.ddseattle.com Architecture & Interior Design
Davis Grimm Payne & Marra Selena Smith 701 Fifth Ave, Suite 4040 Seattle, WA 98104-7071 (206) 447-0182 SSmith@davisgrimmpayne.com www.dgpmlaw.com Management Labor & Employment Law
Degginger McIntosh & Associates Rob Knode 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 (425) 740-5200 rob@dmainsurance.com www.dmainsurance.com Insurance and financial services
10A | 2018–2019 Buyer’s Guide
Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 (360) 676-1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beer, spirits & wine Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 (425) 289-0680 dhappee@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Dick’s Restaurant Supply Mount Vernon Dave Becker 324 Chenoweth St Mount Vernon, WA 98273-9045 (360) 848-0259 dbecker@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle Dick’s Restaurant Supply Seattle Mike Hoye 2963 First Ave S Seattle, WA 98134-1821 (206) 382-0160 mhoye@dicksrestaurantsupply.com www.dicksrestaurantsupply.com Great value, less hassle
SHOP BY COMPANY Distant Lands Coffee Diane Graber 801 Houser Way N Renton, WA 98057-5506 (425) 917-2920 dianeg@dlcoffee.com www.dlcoffee.com Wholesale coffee & espresso DoorDash Bo Murphy 106 Prefontaine Place S Seattle, WA 98104-2614 (847) 440-4263 bo.murphy@doordash.com www.doordash.com Third party restaurant delivery dormakabaUSA, Inc. Jeff Ross 10170 Janaca Circle Fountain Valley, CA 92708 (248) 837-3700 jeff.ross@dormakaba.com www.kabalodging.com E-Locks, Front Desk Systems Double “D” Knitting & Glove, Inc. Dudley Duncan 22500 Jameson Drive Calabasas, CA 91302-5852 (818) 222-4588 dudley@ddgloves.com www.ddgloves.com Cut-resistant gloves
Dunkin’ Brands Laurel White 130 Royall St Canton, MA 02021-1010 (781) 737-5530 laurel.white@dunkinbrands.com www.dunkinbrands.com Baskin Robbins franchise development
Equifax Workforce Solutions Sherrie Saffore 11432 Lackland Rd St. Louis, MO 63146 (314) 214-7771 Sherrie.saffore@equifax.com www.equifax.com/business/managemy-workforce Talent Acquisition, Unemployment, I-9
Dynamic Sales & Service Daniel Danhof 12910 NE 125th Way, Bldg. B-3 Kirkland, WA 98034-7716 (425) 823-4300 dan@dynamicss.com www.dynamicss.com OPL, Guest Laundry & Services
ERNwest Olympia John Meier 1550 Irving St SW, Suite 300 Tumwater, WA 98512-6362 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management
Eastside Ice Machines Sales & Service Jay Monroe 6421 S 143rd St Tukwila, WA 98168-4625 (206) 248-0770 jay.eastsideice@comcast.net www.eastsideicemachines.com Ice machines sales service Ecolab Dave Lumberg 4301 S Pine St, Suite 540 Tacoma, WA 98409-7216 (253) 244-3884 davelumberg@comcast.net www.ecolab.com Dishmachine & cleaning chemicals
Draft Doctor Dave Whitney PO Box 31024 Portland, OR 97231-0024 (800) 689-1366 Draftdoctorllc@hotmail.com www.draftdoctorllc.com Draft system cleaning & installation
Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 (206) 245-6401 eedenholm@bainbridge.net Accounting, Business taxes, CPA
Duck Delivery of Washington, Inc. Derek Reich 1509 45th St E Sumner, WA 98390-2201 (253) 891-8918 derekr@duckdelivery.com www.duckdelivery.com Fresh Produce. Quality & Service
Entrevi Solutions Ken Pawlak 2545 Sunline Drive Reno, NV 89523-2092 (650) 667-1211 ken.pawlak@entrevi.com www.entrevi.com Add/Retain Profitable Customers
ERNwest Spokane John Meier 511 N Argonne Rd, Suite 201 Spokane Valley, WA 99212-2878 (800) 433-7601 jmeier@ernwest.com www.ernwest.com Workers’ compensation claims management Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 (206) 545-4194 efoods@aol.com www.globespun.com Wholesale organic products Ethix Insurance Group Scott Nokleby 1944 Pacific Ave, Suite 204 Tacoma, WA 98402-3121 (253) 514-6348 scott@ethixinsurance.com www.ethixinsurance.com HR & group employment benefits Extreme Steam Carpet Cleaning Wendy Iseman PO Box 795 Mukilteo, WA 98275-0795 (425) 870-2295 extremesteamcc@comcast.net www.extremesteamcc.com Carpet and Floor Cleaning
2018–2019 Buyer’s Guide | 11A
SHOP BY COMPANY Fastrack OnBoard Compliance & Onboarding System Jonathon Smith 2303 W Commodore Way, Suite 210 Seattle, WA 98199-1261 (206) 282-0234 jsmith@fastrackhr.com www.fastrackonboard.com Hiring Software, Employee OnBoarding Fidalgo Coffee Roasters David Evans 856 N Hill Blvd Burlington, WA 98233-4640 (360) 757-8818 david@fidalgobaycoffee.com www.fidalgocoffee.com Wholesale coffee & teas Fikes Mark Sims 8041 S 228th St, Suite 101 Kent, WA 98032-2919 (253) 854-2439 mark@fikesproducts.com www.fikesproducts.com Paper, plastic & cleaning supplies Fingerprint Marketing Pia Larson 10400 NE Fourth St, Suite 670 Bellevue, WA 98004-5174 (425) 283-3943 pia@fingerprintmarketing.com www.fingerprintmarketing.com Web Design and Marketing Fintech Stuart Drake 3109 W Dr Martin Luther king Jr Blvd Ste 200 Tampa, FL 33607-6260 (800) 572-0854 sdrake@fintech.net www.fintech.net Beverage data & analytics Fischer Restoration Jackie Davis 6608 220th St SW, Suite 120 Mountlake Terrace, WA 98043-2120 (206) 633-2065 jackie@fischerrestore.com www.fischerrestore.com Water & sewer damage restoration
12A | 2018–2019 Buyer’s Guide
Fisher & Phillips LLP Kimberly Lyons 1201 Third Ave, Suite 2750 Seattle, WA 98101-3274 (404) 240-4219 klyons@fisherphillips.com www.laborlawyers.com Employment Law
Fran’s Chocolates Andrina Bigelow 5900 Airport Way S Seattle, WA 98108-2776 (206) 322-0233 andrinab@franschocolates.com www.franschocolates.com Artisan Confections
Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 (206) 730-2662 toddtog.fserinc@gmail.com www.fserinc.com Superior equipment repair, installations
Franz Family Bakeries Nate Howerton 110 N Fancher Road Spokane Valley, WA 99212-0850 (208) 790-6577 nathan.howerton@usbakery.com www.franzbakery.com The Good Breads!
Food Services Of America - Seattle/ Kent/Everett Tim Lewis 18430 E Valley Hwy Kent, WA 98032-1246 (425) 251-9100 tim_lewis@fsafood.com www.fsafood.com/main/serviceareas/ seattle.aspx Delivering Greater Customer Experience Food Services Of America - Spokane Cliff Hoye PO Box 6248 Spokane, WA 99217-6248 (509) 483-7670 Cliff_Hoye@fsafood.com www.fsafood.com/main/serviceareas/ spokane.aspx Broadline distributor Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 (360) 416-5101 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Locally Owned and Operated Foodwit Becki Holmes 7411 SW Capitol Hwy Portland, OR 97219-2432 (206) 457-9598 becki@foodwit.com www.foodwit.com Menu labeling & nutrition services
Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 (206) 383-7026 todd.fultz@usbakery.com www.franzbakery.com Northwest local bakery Future POS Tom Potter 816 NE 87th Ave, Suite 200 Vancouver, WA 98664-1991 (360) 693-2325 tom@iss4pos.com www.iss4pos.com POS & security systems Gecko Hospitality Kevin Kalstad PO Box 83556 Portland, OR 97283-0556 (503) 660-8565 kevin@geckohospitality.com www.geckohospitality.com Recruiting | Recruiter Gemelli Coffee Roastery Paul Jacob 418 W First Ave Spokane, WA 99201-3707 (509) 838-3073 paulbjacob@comcast.net www.jacobsjava.com Fresh Roasted Wholesale Coffee
SHOP BY COMPANY General Biodiesel, Inc. Zach Shelton 6333 First Ave S Seattle, WA 98108-3228 (206) 932-1600 zach@gbdnw.com www.gbdnw.com Local, Sustainable Oil Recycling
Gryffin Consulting Wendy Gillihan 107 Spring St Seattle, WA 98104 (800) 230-9271 team@gryffinconsulting.com www.gryffinconsulting.com HR, Accounting, Compliance, Training
Harbor Wholesale Jason Benedetti 3901 Hogum Bay Rd NE Lacey, WA 98516-3136 (360) 754-4484 jasonb@harborwholesale.com www.harborwholesale.com Foodservice Solutions, Family Owned
General Parts LLC Michael Brown 810 SW 34th St W, Suite K Renton, WA 98057-4809 (425) 434-4082 MichaelB@generalparts.com www.generalparts.com Commercial Kitchen Equipment Parts & Repairs
Guestware Mike Benjamin 100 Fourth Ave North, Suite 400 Seattle, WA 98109-4905 (206) 315-5466 mike.benjamin@guestware.com www.guestware.com Hotel POS cloud technology
Harbortouch POS John Malopsy 2202 N Irving St Allentown, PA 18109-9554 (877) 250-2143 john.malopsy@swpossystems.com www.swpossystems.com Point of Sale Systems
H.I.H.I.T. Joe Peoples 209 Main Ave S, Suite 100 North Bend, WA 98045-8139 (877) 892-9203 joep@hihittrust.com www.hihittrust.com Medical & dental insurance
Helsell Fetterman LLP Nathan Watson 1001 Fourth Ave, Suite 4200 Seattle, WA 98154-1154 (206) 292-1144 nwatson@helsell.com www.helsell.com Full Service Law Firm
The Hamlin Group Larry Hamlin 2980 76th Ave SE, Suite 102 Mercer Island, WA 98040-2774 (206) 948-7424 larryhamlin@thehamlingroup.net www.thehamlingroup.net Construction, development & design
Heritage Distilling Company Justin Stiefel 3207 57th St Ct NW Gig Harbor, WA 98335-7586 (253) 509-0008 justin@heritagedistilling.com www.heritagedistilling.com Trusted. Local. Spirits.
Golden Age Collectables Rod Dyke 1501 Pike Place Market Seattle, WA 98101 (206) 622-9799 gacollect@gmail.com goldenagecollectables.com Pop-culture & Comics
Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Road W Elma, WA 98541-9385 (360) 482-4820 timmartin@harborpacificbottling. com www.harborpacificbottling.com Pepsi beverage distributor
Hospitality Financial & Technology Professionals Michael Lancey PO Box 30550 Seattle, WA 98113 -0550 (800) 646-4387 mlancey@mckenziechase.com www.hftpwa.org Networking & education association
Gordon Thomas Honeywell LLP Tacoma Shelly Andrew 1201 Pacific Ave, Suite 2100 Tacoma, WA 98402-4314 (253) 620-6500 sandrew@gth-law.com www.gth-law.com Restaurant attorneys & legal advice
Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 (360) 642-3331 timmartin@harborpacificbottling. com www.harborpacificbottling.com Pepsi beverage distributor
HotSchedules Sarah Mercer 6504 Bridge Point Pkwy, Suite 425 Austin, TX 78730-5005 (877) 539-5156 sarah.mercer@hotschedules.com www.hotschedules.com Employee scheduling & training solutions
GGLO, LLC James Bradley 1301 First Avenue, Suite 301 Seattle, WA 98101-2171 (206) 467-5828 jbradley@gglo.com www.gglo.com Architectural Design Go Green Distribution, Inc. Bruce Lewis PO Box 8072 Covington, WA 98042-0066 (206) 795-0694 bruce@gogreenwest.com www.gogreenwest.com Earth Friendly Products
2018–2019 Buyer’s Guide | 13A
SHOP BY COMPANY
I’m ALLERGIC. Allergy training saves lives.
Be a cool cat. Train your staff to be allergy aware. Get ServSafe certified today.
VISIT WHAEF.ORG for more info.
SERVSAFE ALLERGENS HOSPITALITY TRAINING SOLUTIONS 14A | 2018–2019 Buyer’s Guide
SHOP BY COMPANY Humble & Davenport Insurance Brokers Robert Davenport 3500 Maple Valley Hwy Renton, WA 98058-2871 (425) 226-8221 bob@humbledavenport.com www.humbledavenport.com Restaurant, Business & Commercial Insurance i3-EMS LLC Stephen Ferrante 610 Industry Drive Tukwila, WA 98188-3406 (206) 452-0502 sferrante@emsposinc.com www.emsposinc.com Aloha POS, NCR Silver POS Immediate Clinic Debra Bird 11000 NE 33rd Place, Suite 300 Bellevue, WA 98004-1441 (206) 992-1669 dbird@multicare.org www.immediateclinic.com Urgent Care Clinics Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 (253) 922-2592x1023 gleni@inderbitzin.com www.inderbitzin.com Distributor, snacks, jerky & pastries Industry Co Matt Cecil 550 West B St San Diego, CA 92101-3539 (323) 746-3780 matthew@industry.co www.industry.co Job Board Instawork Felix Leal 1752 NW Market St #330 Seattle, WA 98107-5264 (415) 891-1974 felix@instawork.com www.instawork.com Staffing, recruiting, HR, operations
Insurance Services, Inc. Ron Sarka 100 N Morain St, Suite 200 Kennewick, WA 99336-2905 (509) 735-3333 ron@insurance-services.net www.insurance-services.net Business & commercial insurance
King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 (509) 444-3700 rochell.cobb@kingbeverage.com www.kingbeverage.com Beer, domestic & regional
Ivar’s Seafood, Soup & Sauce Co. Tom Ward 11777 Cyrus Way Mukilteo, WA 98275-5406 (425) 493-1402 tomw@keepclam.com www.ivars.com local sustainable social responsibility
L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 (360) 357-3812 paul.lawrence@olympiapepsi.com www.olympiapepsi.com Pepsi & Dr. Pepper
J MO, Inc. Joni Morishita 4616 25th Ave NE, PMB 28 Seattle, WA 98105-4183 (206) 527-2264 joni@jmoinc.com jmoinc.com Contract Purchasing Services
La Panzanella Katheryn Ridgley 18300 Cascade Ave S, Suite 260 Tukwila, WA 98188-4746 (206) 903-0500 katheryn@madronafoods.com lapanzanella.com Italian crackers & crisps
K & J Accounting Jason Soper 255 SW 153rd St Burien, WA 98166-2313 (206) 244-0491 jason@kjaccounting.net www.kjaccounting.net Accounting, CPA & taxes
Larry E Palmer Insurance Agency Larry Palmer 10832 185th Ave Se Issaquah, WA 98027-8644 (425) 313-9605 leeann@theinsurancestore.com www.theinsurancestore.com A full service insurance brokerage for restaurants
Kate Elizabeth Studio Kate Fuller 1752 NW Market St #232 Seattle, WA 98107-5264 (425) 998-7842 kate@kateelizabethstudio.com www.kateelizabethstudio.com Menu, logo & interior design Kennedy & Mohn, P.S. Michael Mohn 14108 SE 182nd St Renton, WA 98058-6407 (425) 277-5755 mmohn@hotelrealtynw.com www.hotelrealtynw.com Hotel Brokerage & Consulting
Lawrence Company Jeff Lawrence PO BOX 871688 Vancouver, WA 98687-1688 (360) 896-0777 lawrence@lawrencecompany.org www.lawrencecompany.org Unemployment Cost Control Services Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 (206) 241-9343 gsimeon@lba-inc.com www.lba-inc.com Dough, pastries & pies
2018–2019 Buyer’s Guide | 15A
SHOP BY COMPANY Liberty Orchards Aplets & Cotlets Greg Taylor PO Box C Cashmere, WA 98815-0485 (509) 782-2191 greg@libertyorchards.com www.libertyorchards.com Aplets & Cotlets manufacturer
MarkeTeam Foodservice Cameron Danby 1115 W 36th St Vancouver, WA 98660-1409 (360) 696-3984 cameron@marketeamnw.com www.marketeamnw.com Commerical Foodservice Equipment Solutions
Living Water Environmental Mike Davis 2025 Westlake Dr SE Lacey, WA 98503-6937 (360) 669-9240 Mike@livingwaterenv.com www.livingwaterenv.com Green, sustainable degreasers & detergents
Mattress Warehouse USA Greg Hoff 19210 SE Mcloughlin Blvd Gladstone, OR 97027-2642 (503) 594-1950 greghoff@hotmail.com www.mattresslw.com Mattress, bedding, furniture, pillows
Maitre’D by Posera Michael Walker 11057 Eighth Ave NE Seattle, WA 98125-6103 (206) 364-8686 mwalker@posera.com www.posera.com Hospitality Information Systems
Mckenzie Chase Management Mike Lancey 2303 W Commodore Way, Suite 210 Seattle, WA 98199-1261 (206) 547-8277 mike@mckenziechase.com www.mckenziechase.com Tax credits, hiring incentives
Maletis Beverage Linda Hoffmaster 600 SE Assembly Ave, Suite 150 Vancouver, WA 98661-5583 (503) 735-2300 lhoffmaster@maletis.com www.maletis.com Family, Quality, Customer Satisfaction
Merriman Enterprises LLC Donald Merriman 2624 East Rowan Ave Spokane, WA 99217-6248 (509) 990-2201 spokane@sculpturehospitality.com www.sculpturehospitality.com Food & beverage inventory control
Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 (206) 624-4590 jimfriar@thermalsupply.com www.manitowocice.com Manitowoc wholesaler & distributor
Michael B. Crane & Associates, PS Michael Crane 1155 N State St, Suite 420 Bellingham, WA 98225-5024 (360) 734-4700 m1134@aol.com www.mbcrane.com Bookkeeping and accounting
Mark G Anderson Consultants Kirk McGough 5525 Lakeview Dr, Suite 200 Kirkland, WA 98033-7314 (425) 822-7800 kmcgough@mgac.com www.mgac.com Construction & Project Management Services
Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 (360) 479-0880 jcarlson@mindermeats.com www.mindermeats.com Locally-sourced beef, pork and poultry
16A | 2018–2019 Buyer’s Guide
Minuteman Press-Lacey Mark Merklin 4404 Martin Way E, Suite 2 Olympia, WA 98516-5365 (360) 491-8195 mmerklin@minutemanpress.com www.Lacey-WA.Minutemanpress.com Promotional Products Signs Banners Mobile Cash Solutions Dave Winfrey PO Box 1239 Mead, WA 99021-1239 (509) 990-6322 winfreydave21@gmail.com ATMs Service Sales Events Nadjmat Corporation Nadjmat Abdoulhakime 10900 NE Fourth St, Suite 2328 Bellevue, WA 98004-5873 (425) 516-9633 yes@nadjmat.com www.nadjmat.com Financial planning, consulting & analysis National Business System Inc. Bob Purnell 24425 Pacific Hwy S Kent, WA 98032-4079 (206) 418-6196 bob@nbsystems.com www.nbsystems.com POS Choices & Solutions NationSat DirecTV Brenda Williams 222 E Main St Luverne, MN 56156-1887 (507) 283-4300 bwilliams@nationsat.com www.nationsat.com Audio visual equipment & services Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 (253) 395-9266 naturalwaverc@hotmail.com www.naturalwavejuice.com Non-alcoholic beverage distributor
SHOP BY COMPANY Neil Jones Food Company Sheila Holyk 1701 W 16th St Vancouver, WA 98660-1067 (360) 696-4356 Sheilah@njfco.com njfco.com Fresh-packed California Tomatoes Neil Walter Company LLC Mike Hikey PO Box 2181 Tacoma, WA 98401-2181 (253) 779-8400 mhickey@neilwalter.com www.neilwalter.com Commercial real estate
Northwest Loss Prevention Consultants Doug Rector PO Box 3142 Renton, WA 98056-0007 (425) 271-0312 doug@nwlpc.com www.nwlpc.com Mystery Shopping, private investigator NW Furniture Bank Jeremy Simler 117 Puyallup Ave Tacoma, WA 98421-1111 (253) 302-3868 jsimler@springbackrecyclingnw.org www.nwfurniturebank.org Donated Furniture Recycling
Nicholson & Associates Insurance Olympia Drake Nicholson 1802 Black Lake Blvd SW, Suite 301 Olympia, WA 98512-5665 (360) 352-8444 drake@nichinsure.com www.nicholson-insurance.com Business & commercial insurance
Odom Corporation Bellevue Dale Piper 11400 SE Eighth St, Suite 300 Bellevue, WA 98004-6409 (425) 456-3513 dale.piper@odomcorp.com www.odomcorp.com Premier wholesale beverages
North Country Business Products Inc. Ana Versaggi 9905 45th Ave N, Suite 100 Plymouth, MN 55442-2500 (763) 509-6025 versaggia@ncbpinc.com www.NCBPINC.COM Security, cameras, firewalls, POS
Odom Corporation Spokane Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 (509) 458-4100X2110 dale.piper@odomcorp.com www.odomcorp.com Premier wholesale beverages
NorthAmericaTalk Dan Jones 2962 Limited Lane NW Olympia, WA 98502-4550 (360) 482-1671 dan@northamericatalk.com www.thurstontalk.com Content marketing & community advertising
Odyssey Foods LLC Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 (206) 762-7256 celekam@ody.bz www.odysseyfoodsllc.com Custom seafood processor
Northland Furniture Company Brian Noll 681 SE Glenwood Drive Bend, OR 97702-1317 (541) 389-3600 briann@northlandfurniture.com www.northlandfurniture.com Custom Hospitality Furniture Manufacturer
Office Depot Jim Hudson 6600 N Military Trail Rd Boca Raton, FL 33496-2434 (253) 872-1700 Jim.Hudson@officedepot.com business.officedepot.com Office supplies and print services
Olympic Distributing Company Joe Gladfelter 82 S Bayview Ave Port Angeles, WA 98362-8605 (360) 452-8966 joeg.olympic@olypen.com Beer, domestic & regional Olympic Eagle Distributing Neil Pearson 1101 N Levee Road Puyallup, WA 98371-3236 (253) 256-0200 Neil.Pearson@olympiceagle.com www.olympiceagle.com Beverage Distributor in Washington Oracle MICROS Seattle Jeff Wooden 720 Third Ave, Suite 2300 Seattle, WA 98104-1821 (206) 694-0200 jeff.wooden@oracle.com www.micros.com POS for iPad & registers P.A.T. Ferguson Consulting LLC Pat Ferguson 3800A Bridgeport Way W, Suite 300 University Place, WA 98466-4416 (253) 566-3698 patfergusonconsulting@comcast.net www.dramshopexpertwitness.com Liquor Compliance, Violation Resolution Pacific Commercial Brokers Tom O’Brien 221 S 28th St, Suite 103 Tacoma, WA 98402-2726 (253) 507-5442 tom@paccombrokers.com www.pacificcommercialbrokers.com Buy, sell & valuation Pacific Lamp & Supply Spencer Miles 5935 Fourth Ave S Seattle, WA 98108-3209 (206) 767-5334 spencer@pacificlamp.com www.pacificlamp.com All Your Lighting Needs
2018–2019 Buyer’s Guide | 17A
SHOP BY COMPANY Pacific Northwest Baking Co Phil Thompson PO Box 890 Sumner, WA 98390-0160 (253) 863-0373 Phil_Thompson@pnwb.com McDonald’s hamburger buns Parker, Smith & Feek, Inc. Patrick McHugh 2233 112th Ave NE Bellevue, WA 98004-2936 (425) 709-3600 pmchugh@psfinc.com www.psfinc.com Business & commercial insurance The Partners Group Jordan Stair 11225 SE Sixth St, Suite 110 Bellevue, WA 98004-6478 (425) 455-5640 JStair@tpgrp.com www.baldwinRGI.com Benefit consulting & management Passport Unlimited Roger Blier 801 Kirkland Ave, Suite 200 Kirkland, WA 98033 (425) 827-7017 rogerb@passportunlimited.com www.passportunlimited.com Rewards for Customers & Businesses Paynewest Insurance - Spokane Eddie Eugenio 501 N. Riverpoint Blvd, Ste 403 Spokane, WA 99202-1649 (509) 363-4001 eeugenio@paynewest.com www.paynewest.com Healthcare insurance broker Peizer Commercial Real Estate LLC Mark Peizer 121 Windsor Drive SE Sammamish, WA 98074-3420 (206) 909-3314 mpeizer@comcast.net Real Estate and Leasing PepsiCo Ben Peace 2300 26th Ave S Seattle, WA 98144-5339 (206) 344-2624 Benjamin.Peace@pepsico.com www.pepsico.com Non-alcoholic beverage distributor
18A | 2018–2019 Buyer’s Guide
Perdue Foods LLC John Fromong 1500 E College Way, Suite A PMB 449 Mount Vernon, WA 98273-5637 (360) 424-7947 john.fromong@dvfmv.com www.drapervalleyfarms.com Local & fresh chicken Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 (206) 463-6565 jeff@prnw.com www.prnw.com Manufactures’ Representative Foodservice Equipment Personnel Management Systems, Inc. Amy Reiersgaard 8259 122nd Ave NE, Suite 300 Kirkland, WA 98033-8029 (425) 576-1900 Amy.reiersgaard@hrpmsi.com www.hrpmsi.com Human resources outsourcing The Peterson Company Lynn Throssel 1102 D St NE Auburn, WA 98002-4015 (253) 735-0313 lynnt@petersoncheese.com www.petersoncheese.com Specialty food distributor Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 (253) 332-3468 atipper@pointofsolutions.net www.pointofsolutions.net POS software & hardware Pointe Pest Control Nick McNosky 1324 N Liberty Lake Road #226 Liberty Lake, WA 99019-8523 (509) 590-4200 n.mcnosky@pointepest.com www.pointepest.com Pest control
Polar Bear Mechanical Garry Belcher 401 NE Ravenna Blvd Seattle, WA 98115-8443 (425) 967-5827 Garry@PolarBearMechanicalinc.com www.PolarBearMechanicalinc.com HVAC & refrigeration repair & maintenance Powers, Inc. Bob Thayer PO Box 6525 Spokane, WA 99217-0909 (509) 489-1955 bthayer@powerscandy.com www.powerscandy.com Wholesale trail mix manufacturer Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 (425) 827-7279 robin@pro-pacific.com www.pro-pacific.com Foodservice equipment and supplies Puget Sound Energy Tianna Byrtus PO Box 97034 BOT-01H Bellevue, WA 98009-9734 (425) 424-6503 tianna.byrtus@pse.com www.pse.com/mybusiness Save Energy & Money Puget Sound Laundry Service Mike Quinn 22247 76th Ave S Kent, WA 98032-1924 (877) 701-7757 mquinn@nwcenter.org www.pugetsoundlaundry.com Commercial laundry services Q Hospitality Management LLC Quentin Incao PO Box 102 Kirkland, WA 98083-0102 (425) 654-5555 quentin@qhospitalitymanagement. com www.qhospitalitymanagement.com Hotel + Restaurant Consulting + Management
SHOP BY COMPANY QWaitlist Brian Johnson 2020 A St SE Auburn, WA 98002-6807 (206) 565-0565 brian@qwaitlist.com www.qwaitlist.com Free Waitlist Reservation App
Sagacity Media Jeff Adams 509 Olive Way, Suite 305 Seattle, WA 98101 (206) 957-2234 jadams@sagacitymedia.com www.sagacitymedia.com Custom Tourism Publication
Seattle Public Utilities Pat Kaufman 700 Fifth Ave Seattle, WA 98117 -5058 (206) 684-4512 pat.kaufman@seattle.gov www.seattle.gov/util SPU Green Business Program
Reality Check Mystery Shoppers Ross Thomas PO Box 70366 Seattle, WA 98127-0366 (206) 364-9004 rosst@rcmysteryshopper.com www.rcmysteryshopper.com Web-based mystery shopping
Sandman Savrann PLLC Irvin Sandman 999 Third Ave, Suite 3000 Seattle, WA 98104-4023 (206) 686-0802 isandman@sandmansavrann.com www.sandmansavrann.com Hospitality Industry Legal Counsel
Seattle Southside Regional Tourism Authority Katherine Kertzman 3100 S 176th St #200 Seattle, WA 98188-4051 (206) 575-0547 katherine@seattlesouthside.com seattlesouthside.com Tourism Marketing & Promotions
Restaurant Group, Inc. Arnold Shain 10104 NE 38th Ct Kirkland, WA 98033-7881 (206) 679-1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Branding, marketing, menu & design
ScannedMedia llc Noah Botnick 400 S Jefferson St, Suite 408 Spokane, WA 99204-3144 (509) 720-7833 noah@scannedmedia.com www.scannedmedia.com Mobile apps, sites, marketing
RF Technologies Brian Kinne 3125 N 126t St Brookfield, WI 53005-3115 (262) 790-1771 BKinne@rft.com www.rft.com/help-alert-hospitality Staff & equipment locating systems
Scotty’s Juicetree Inc. Bonnie Harris 270 S Handford St, Suite 111 Seattle, WA 98134-1940 (206) 715-4457 bonnie.scottys@comcast.net www.scottysjuicetree.com Freshly Squeezed Juice
Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 (206) 547-3555 mike@rollerassoc.com rollerassoc.com Commercial equipment sales
Scully Agency - Farmers Insurance John Scully 603 Central Ave N Kent, WA 98032-4510 (253) 277-8922 john@scullyagency.com www.farmersinsurance.com/jscully Restaurant Insurance
Rub With Love Spice Rub Carol Baush 5118 14th Ave NW Seattle, WA 98107-5115 (206) 448-1193 rubwithlove@tomdouglas.com www.tomdouglas.com Easy and delicious
Seattle Patio Covers Wesley Antholz 33530 First Way S, Suite 102 Federal Way, WA 98003-7332 (206) 850-3600 wes@seattlepatiocovers.com www.seattlepatiocovers.com Sunrooms, Atriums and Patio Covers
The Seattle Times Tom Ward 1000 Denny Way Seattle, WA 98109-5340 (206) 464-2111 tward@seattletimes.com www.seattletimes.com Award Winning Journalism SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 (253) 845-8487 mike@selbysoft.com www.selbysoft.com Point of sale systems SeQuential Jay Dunn 3333 NW 35th Ave Bldg C Portland, OR 97210-1642 (503) 954-2154 jayd@choosesq.com www.chooseSQ.com Used cooking oil recycler Serta Mattresses Ed Baran 403 N Levee Road Puyallup, WA 98371-3243 (253) 770-4030 ebaran@sertanational.com www.serta.com Serta Mattresses for Hotels
2018–2019 Buyer’s Guide | 19A
SHOP BY COMPANY Put your best
Fish forward. Food waste is bad enough. Contamination is worse! How do you stop a bad fish from reaching the table? You make sure that your line staff knows the rules, knows how to how to detect bad product, and absolutely knows how to rotate your walk-ins so that you are always putting your best ingredients on the plate. Do your people know how to do that? Let’s hope so. Safe service is good service. ServSafe is the best service. Train your staff today!
VISIT WRAEF.ORG for more info.
SERVSAFE MANAGER HOSPITALITY TRAINING SOLUTIONS 20A | 2018–2019 Buyer’s Guide
SHOP BY COMPANY Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 (425) 255-8686 BRaphael@servicelinen.com www.servicelinen.com Linen supplies & cleaning
Sobel Westex Craig Baker 2670 S. Western Ave Las Vegas, NV 89109-1112 (360) 607-1581 craig.baker@sobelwestex.com www.sobelathome.com Textile Design Manufacturing Distribution
SERVPRO of Edmonds, Lynnwood, & Bellevue West Leslie Weaver 19327 21st Ave W Lynnwood, WA 98036-4832 (425) 774-1148 lesliel@servproofedmonds.com www.servproedmonds.com Disaster response, cleaning, and removal
Sound Business Forms Kristi Brenden 9600 Stone Ave N Seattle, WA 98103-2802 (206) 527-8733 kristi@soundbusinessforms.com www.soundbusinessforms.com Custom Printing, promotional products
SkyTouch Technology Dale Moseke 4225 E Windrose Drive Phoenix, AZ 85032-7572 (602) 337-2800 dmoseke@skytouchtechnology.com www.skytouchtechnology.com Hotel Management System
Spokane Federal Credit Union Jon Maroni 601 W Mallon Ave Spokane, WA 99201-2100 (509) 328-2900 jonm@spokanefederal.com www.spokanefederal.com Credit union
Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-1154 (425) 656-8000 garrettm@smithandgreene.com www.smithandgreene.com We’re exceptional, not acceptable
Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 (509) 455-8970 chigashi@spokaneproduce.com www.spokaneproduce.com Wholesale fruit & vegetables
Snap It Go Jonathan Alvarez 2432 E Eleana Ln Gilbert, AZ 85298-2314 (480) 518-5450 jonathan.a.alvarez@outlook.com www.snapitgo.com Local Restaurant Payment App
Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 (509) 534-5500 mike@sporest.com www.sporest.com Commercial equipment sales
Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 (425) 783-8290 jfpetosa@snopud.com www.snopud.com Electric utility provider
Spokane Sports Commission Eric Sawyer 714 N. Iron Bridge Way #202 Spokane, WA 99202-4929 (509) 742-9371 erics@spokanesports.org www.spokanesports.org Sports development agency
Standard Parking Company Nicole Hankins 1111 Third Ave, Suite 2340 Seattle, WA 98101-3264 (206) 381-8552 nhankins@spplus.com www.standardparkingnw.com Parking Garage Management Standard Textile Co. Scott Cameron 1 Knollcrest Drive Cincinnati, OH 45237-1608 (800) 999-0400 scameron@standardtextile.com www.standardtextile.com Linens & Textiles Ste. Michelle Wine Estates Julia Lemon 14111 NE 145th St Woodinville, WA 98072-6981 (425) 889-6868 Julia.Lemon@smwe.com www.smwe.com A Collection of Distinctive Wine Estates Stewart Market Inc Jeanne Carlson 17821 SR 507 SE Yelm, WA 98597-9654 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats Stewart Market Yelm General Manager 17821 SR 507 SE Yelm, WA 98597-9654 (360) 458-2091 stewartsmeats@yahoo.com www.stewartsmeatmarket.com Fresh, Smoked & Exotic Meats Stoel Rives LLP Claire Mitchell 600 University St, Suite 3600 Seattle, WA 98101-4109 (206) 624-0900 claire.mitchell@stoel.com www.stoel.com Alcohol compliance & licensing lawyers
2018–2019 Buyer’s Guide | 21A
SHOP BY COMPANY STR Emile Gourieux 735 E. Main St Hendersonville, TN 37075-2754 (615) 824-8664 egourieux@str.com www.str.com Hotel Information & Research Services
Tacoma Public Utilities Dave Rosholm 3628 South 35th St Tacoma, WA 98409-3115 (253) 502-8538 drosholm@cityoftacoma.org www.mytpu.org Municipal Power and Water
Tri-Tec Communications, Inc. Scott Grieben 25130 74th Ave S Kent, WA 98032-6029 (253) 852-7777 scottg@tri-tec.com www.tri-tec.com Telecommunications Provider
Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 (253) 383-2636 rusty@suplinen.com www.suplinen.com Linen & Uniform Rental
Think Twice Forrest Mckai 1800 Mill Creek Road Unit 27A Mill Creek, WA 98012-8068 (866) 657-5658 savelives@duiprevention.org www.duiprevention.org DUI Prevention
U.S. Hospitality Institute Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 (253) 858-9255 bill@RestaurantDoctor.com www.aplaceofhospitality.com Hospitality training and consulting
SVN NW Hotel Investor Brian Resendez 9320 SW Barbur Blvd, Suite 300 Portland, OR 97219-5405 (503) 222-3800 brian.resendez@svn.com www.nwhotelinvestor.com Hotel Brokerage Pacific Northwest
Three 60 LLC Kristi Dailey 17830 91st Ave SE Snohomish, WA 98296-4823 (360) 243-3618 kristi@three60llc.com www.three60llc.com Mattress assistance & lift equipment
Uber Eats Brittinee Phillips 1000 2nd Ave, Suite 1300 Seattle, WA 98104-1082 (503) 307-8996 brittinee@uber.com www.ubereats.com Food you love delivered
Sysco Seattle Inc. Keith Lusk PO Box 97054 Kent, WA 98064-9754 (206) 721-5750 Lusk.Keith@sea.sysco.com seattle.sysco.com Broadline distributor
Time Equipment Company John Brondello 606 120th Ave. NE #D-201 Bellevue, WA 98005-3036 (425) 861-9599 john@timeequipment.com www.timeequipment.com Bookkeeping & human resources
Umami Jobs Travis Stanley-Jones 3055 21st Ave W Seattle, WA 98199-2987 (206) 351-8422 travis@umamijobs.com www.umamijobs.com PR, job board, staffing
Sysco Spokane Inc. Jeff Kolcum 300 N Baugh Way Post Falls, ID 83854-5224 (208) 777-9511 kolcum.jeffrey@spk.sysco.com www.sysco.com Broadline distributor
Tomlinson Linen Service Timothy Tomlinson 2902 S 12th St Tacoma, WA 98405-2539 (253) 627-1177 timothyt@tomlinsonlinenservice.com www.tomlinsonlinenservice.com Linen supplies & cleaning
Uncle Dan’s Inc. Chris Stephens PO Box 3325 Spokane, WA 99220-3325 (509) 893-9046 chris@uncledans.com www.uncledans.com Salad dressings, dips, and seasonings, GF, no MSG
Tab Wizard Rob Perry PO Box 1092 Kent, WA 98035-1092 (253) 856-1945 tabwiz@hotmail.com www.tabwizard.com Point of Sale
Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 (206) 463-7411 tomtrigg@trigginsurance.com www.trigginsurance.com Business & commercial insurance
22A | 2018–2019 Buyer’s Guide
UnitedHealth Group Alliah Sheta PO Box 1459 Minneapolis, MN 55440-1459 (317) 513-5496 alliah.sheta@optum.com www.uhctogether.com/forms/WRA HealthCare Insurance Provider
SHOP BY COMPANY URM Foodservice Paul Steele 7511 N Freya St Spokane, WA 99217-8043 (509) 467-2784 psteele@urmfoodservice.com www.urmfoodservice.com Wholesale food supplier
US Bank Olympia Matthew Klifman 402 S Capital Way Olympia, WA 98501-1096 (360) 753-9800 matthew.klifman@usbank.com www.usbank.com Financial Services
US Linen & Uniform Rick Snyder 1106 Harding St Richland, WA 99352-4214 (509) 946-6125 rick@uslinen.com www.uslinen.com Uniforms, apparel & cleaning services
US Bank Auburn Kim Thompson 401 15th St NE Auburn, WA 98002-1604 (253) 939-7000 www.usbank.com Financial Services
US Bank Seattle Bruce Siqueland 1420 Fifth Ave Seattle, WA 98101-4087 (206) 344-3690 bruce.siqueland@usbank.com www.usbank.com Financial Services
Vazquez & Company Sonya Vazquez 1700 Seventh Ave, Suite 2100 Seattle, WA 98101-1360 (888) 268-1040 sonya@vazquezco.com www.seattlerestaurantaccounting.com CPA firm for restaurants
US Bank Smokey Point Kristy Dickson 17110 Smokey Point Blvd Arlington, WA 98223-8427 (360) 653-5313 kristy.dickson@usbank.com www.usbank.com Financial Services
Voeller & Associates Doug Voeller 4723 Lakehurst Lane Bellevue, WA 98006-2651 (425) 644-7432 doug@voeller.com www.voeller.com Commercial equipment sales
US Bank Tacoma Melissa Murray 1145 Broadway, Suite 100 Tacoma, WA 98402-3523 (253) 594-7300 melissa.murray@usbank.com www.usbank.com Financial Services
Washington Automated Anthony Gow 5801 23rd Drive W Everett, WA 98203-1587 (425) 743-7388 anthony.gow@washingtonautomated. com www.washingtonautomated.com Commercial Laundry Machines & Supplies
US Bank Ballard Bruce Siqueland 6100 15th Ave NW Seattle, WA 98107-2303 (206) 297-2220 bruce.siqueland@usbank.com www.usbank.com Financial Services US Bank Bellevue Kellie Carlson 10800 NE Eighth St Bellevue, WA 98004-4461 (425) 637-2500 kellie.carlson@usbank.com www.usbank.com Financial Services US Bank Belltown Scott Scherschligt 504 Bell St Seattle, WA 98121-1777 (206) 441-0518 www.usbank.com Financial Services US Bank Everett Kristy Dickson 1702 Hewitt Ave Everett, WA 98201-3521 (425) 252-5151 kristy.dickson@usbank.com www.usbank.com Financial Services US Bank Northgate Kristy Dickson 815 NE Northgate Way Seattle, WA 98125-7311 (206) 363-5724 kristy.dickson@usbank.com www.usbank.com Financial Services
US Foods Seattle Janelle Lhotka 2204 70th Ave E, Suite 100 Fife, WA 98424-3612 (253) 620-9000 janelle.lhotka@usfoods.com www.usfoods.com Broadline distributor US Healthworks Ryan Schall 4320 196th St SW, Suite D Lynnwood, WA 98036-6753 (206) 707-6925 Ryan.Schall@USHWorks.com www.ushealthworks.com Dependable Solutions for WorkRelated Injuries
Washington Hospitality Assn Retro Program Jessica Woods 510 Plum St SE, Suite 200 Olympia, WA 98501-1587 (360) 956-7279 jessicaw@warestaurant.org www.wahospitality.org Retro & workers’ compensation Washington State Potato Commission Brandy Tucker 108 Interlake Road Moses Lake, WA 98837-2950 (509) 765-8845 btucker@potatoes.com www.potatoes.com Local Washington Potatoes
2018–2019 Buyer’s Guide | 23A
SHOP BY COMPANY Western State Design Rick Hall 14241 NE Woodinville Duvall Rd Woodinville, WA 98072-8564 (425) 483-5642 rhall@westernstatedesign.com www.westernstatedesign.com Commercial Laundry Machines & Supplies Westphal Insurance Agency Jeffrey Westphal 2829 Rockefeller Ave Everett, WA 98201-3599 (425) 330-1148 jwestphal@farmersagent.com agents.farmers.com/wa/everett/jeffreywestphal Group health, retirement, insurance Wiegardt Brothers Ken Wiegardt PO Box 309 Ocean Park, WA 98640-0309 (360) 665-4111 accounting@jollyrogeroyster.com www.jollyrogeroysters.com Fresh oyster packer Yelp Inc. Christina Augsburger 140 New Montgomery San Francisco, CA 94105-3705 (206) 504-3326 caugsbur@yelp.com seattle.yelpbizconnect.com Connecting people & local businesses
24A | 2018–2019 Buyer’s Guide
SHOP BY CATEGORY APPAREL, UNIFORMS & FOOTWEAR ALSCO - American Linen........................................................................................................ 2A ALSCO- American Linen Spokane............................................................................... 2A Color Graphics Screenprinting & Deer Creek Awards.................................7A Service Linen Supply...........................................................................................................21A Superior Linen Service..................................................................................................... 22A Tomlinson Linen Service................................................................................................. 22A US Linen & Uniform...............................................................................................................23A CHEMICAL, CLEANING SUPPLIES AND SERVICES Bio Clean............................................................................................................................................... 4A Ecolab......................................................................................................................................................11A Extreme Steam Carpet Cleaning .....................................................................................11A Fikes.........................................................................................................................................................12A Living Water Environmental................................................................................................. 16A CONSTRUCTION & REMODEL Ariana Designs and Architecture........................................................................................3A Bath Fitter............................................................................................................................................ 4A Big Sky Hospitality LLC............................................................................................................... 4A Seattle Patio Covers.................................................................................................................... 19A EQUIPMENT & SUPPLIES Accent Table Lighting Company........................................................................................ 2A Audio Visual Services Group........................................................................................3A Bargreen Ellingson Seattle..................................................................................3A Bargreen Ellingson Spokane......................................................................3A Bargreen Ellingson Tacoma.................................................................. 4A Campbell Nissan Commercial Vehicles................................... 4A Cintas - Issaquah......................................................................................7A Dick’s Restaurant Supply Bellevue.......................................10A Dick’s Restaurant Supply Mount Vernon........................10A Dick’s Restaurant Supply Seattle.........................................10A Double “D” Knitting & Glove, Inc..............................................11A Dynamic Sales & Service...............................................................11A Eastside Ice Machines Sales & Service................................11A General Parts LLC.................................................................................13A Manitowoc Ice Machines & Reach-Ins.................................. 16A MarkeTeam Foodservice...................................................................... 16A Northland Furniture Company............................................................17A Office Depot.............................................................................................................17A Pacific Lamp & Supply..........................................................................................17A Pro-Pacific Agents............................................................................................ 18A Smith & Greene Company......................................................................21A Sound Business Forms...........................................................................21A Spokane Restaurant Equipment, Inc......................................21A Standard Textile Co..............................................................................21A Three 60 LLC........................................................................................... 22A Voeller & Associates...........................................................................23A Washington Automated................................................................23A Western State Design...................................................................... 24A
2018–2019 Buyer’s Guide | 25A
SHOP BY CATEGORY FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS Alpine Bakery Co............................................................................................................................ 2A Angus Meats, Inc.........................................................................................................................3A Anheuser Busch Companies.........................................................................................3A Batdorf & Bronson Coffee Roasters....................................................................... 4A Bavarian Meat Products, Inc..................................................................................... 4A Boyd Coffee Company.................................................................................................. 4A Bremerton Bottling Co.-Pepsi Cola..................................................................... 4A Caffe Appassionato Seattle....................................................................................... 4A Caffe D’Arte, LLC.................................................................................................................. 4A Cash & Carry Ballard #562............................................................................................ 5A Cash & Carry Bellevue #559............................................................................................ 5A Cash & Carry Bellingham #552......................................................................................... 5A Cash & Carry Bremerton #518............................................................................................... 5A Cash & Carry Burlington #570.............................................................................................. 5A Cash & Carry Everett #553........................................................................................................ 5A Cash & Carry Federal Way #556........................................................................................... 5A Cash & Carry Kelso #542........................................................................................................... 5A Cash & Carry Kent #555............................................................................................................. 5A Cash & Carry Lynnwood #557............................................................................................... 5A Cash & Carry North Seattle #549........................................................................................ 5A Cash & Carry Olympia #548.................................................................................................... 5A Cash & Carry Rainier #583....................................................................................................... 5A Cash & Carry Richland #575................................................................................................... 5A Cash & Carry South Seattle #551........................................................................................ 5A Cash & Carry South Tacoma #579..................................................................................... 5A Cash & Carry Spokane #573.................................................................................................... 5A Cash & Carry Spokane Valley #578.....................................................................................7A Cash & Carry Tacoma #550......................................................................................................7A Cash & Carry Tukwila #561..................................................................................................7A Cash & Carry Vancouver #566.....................................................................................7A Cash & Carry Yakima #574.........................................................................................7A Charlie’s Produce...........................................................................................................7A Charlie’s Produce Spokane...................................................................................7A Chukar Cherry Company.......................................................................................7A Columbia Distributing Co., Inc..........................................................................7A Costco #106 Aurora Village................................................................................. 8A Costco #19 Bellingham........................................................................................... 8A Costco #662 Burlington.......................................................................................... 8A Costco #103 Clarkston................................................................................................. 8A Costco #1029 Covington................................................................................................ 8A Costco #1086 East Vancouver........................................................................................ 8A Costco #114 Everett........................................................................................................................ 8A Costco #61 Federal Way............................................................................................................. 8A Costco #624 Gig Harbor............................................................................................................ 8A Costco #110 Issaquah................................................................................................................... 8A Costco #486 Kennewick........................................................................................................... 8A Costco #8 Kirkland........................................................................................................................ 8A Costco #740 Lacey......................................................................................................................... 9A Costco #642 Marysville............................................................................................................... 9A Costco #660 Puyallup................................................................................................................. 9A Costco #1 Seattle............................................................................................................................. 9A Costco #639 Sequim.................................................................................................................... 9A Costco #13 Silverdale................................................................................................................... 9A Costco #6 Southcenter.............................................................................................................. 9A
26A | 2018–2019 Buyer’s Guide
SHOP BY CATEGORY FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS Costco #670 Spokane................................................................................................................. 9A Costco #66 Spokane II................................................................................................................ 9A Costco #95 Tacoma...................................................................................................................... 9A Costco #64 Tumwater................................................................................................................. 9A Costco #1013 Union Gap........................................................................................................... 9A Costco #772 Vancouver.............................................................................................................. 9A Costco #112 Wenatchee.......................................................................................................... 9A Costco #747 Woodinville.................................................................................................... 9A Costco Fife Business Center.......................................................................................... 9A Costco Lynnwood Business Center....................................................................... 9A Craig Stein Beverage.....................................................................................................10A Creative Ice Carvings....................................................................................................10A Cyrus O’Leary’s Pies......................................................................................................10A Demitri’s Seasonings...................................................................................................10A Dickerson Distributors, Inc......................................................................................10A Distant Lands Coffee.....................................................................................................11A Duck Delivery of Washington, Inc........................................................................11A Dunkin’ Brands.....................................................................................................................11A Essential Foods......................................................................................................................11A Fidalgo Coffee Roasters....................................................................................................12A Food Services Of America - Seattle/Kent/Everett............................................12A Food Services Of America - Spokane............................................................................12A Food Services, Inc...................................................................................................................12A Fran’s Chocolates...............................................................................................................12A Franz Family Bakeries................................................................................................12A Franz Family Bakeries Seattle Division.....................................................12A Gemelli Coffee Roastery....................................................................................12A Harbor Pacific Bottling Elma.......................................................................13A Harbor Pacific Bottling Long Beach......................................................13A Harbor Wholesale................................................................................................13A Heritage Distilling Company.......................................................................13A Inderbitzin Distributors, Inc..........................................................................15A Ivar’s Seafood, Soup & Sauce Co.................................................................15A King Beverage Inc...................................................................................................15A L & E Bottling Co., Inc...............................................................................................15A La Panzanella....................................................................................................................15A Les Boulangers Associes, Inc......................................................................................15A Liberty Orchards Aplets & Cotlets............................................................................... 16A Maletis Beverage........................................................................................................................... 16A Minder Meats, Inc......................................................................................................................... 16A Natural Wave-RC, Inc................................................................................................................. 16A Neil Jones Food Company.....................................................................................................17A Odom Corporation Bellevue.................................................................................................17A Odom Corporation Spokane................................................................................................17A Odyssey Foods LLC.......................................................................................................................17A Olympic Distributing Company.........................................................................................17A Olympic Eagle Distributing...................................................................................................17A Pacific Northwest Baking Co............................................................................................... 18A PepsiCo................................................................................................................................................. 18A Perdue Foods LLC........................................................................................................................ 18A Peterson Company, The.......................................................................................................... 18A Powers, Inc......................................................................................................................................... 18A Rub With Love Spice Rub...................................................................................................... 19A Scotty’s Juicetree Inc................................................................................................................. 19A
2018–2019 Buyer’s Guide | 27A
SHOP BY CATEGORY FOOD & BEVERAGE SUPPLIES & DISTRIBUTORS Spokane Produce..........................................................................................................................21A Ste. Michelle Wine Estates.....................................................................................................21A Stewart Market Inc.......................................................................................................................21A Stewart Market Yelm..................................................................................................................21A Sysco Seattle Inc.......................................................................................................................... 22A Sysco Spokane Inc...................................................................................................................... 22A Uncle Dan’s Inc............................................................................................................................. 22A URM Foodservice..........................................................................................................................23A US Foods Seattle...........................................................................................................................23A Washington State Potato Commission.......................................................................23A Wiegardt Brothers...................................................................................................................... 24A HOTEL LINENS, MATTRESSES & GUEST AMENITIES 45th Street Hospitality................................................................................................................ 2A Mattress Warehouse USA ...................................................................................................... 16A Serta Mattresses............................................................................................................................ 19A Sobel Westex.....................................................................................................................................21A MAINTENANCE, REPAIRS AND SERVICE Custom Gaskets NW..................................................................................................................10A Draft Doctor........................................................................................................................................11A Food Service Equipment Repair.......................................................................................12A Pointe Pest Control..................................................................................................................... 18A Polar Bear Mechanical.............................................................................................................. 18A Tacoma Public Utilities........................................................................................................... 22A MARKETING, PROMOTIONS & PUBLIC RELATIONS Acosta Foodservice Sales and Marketing ............................................................. 2A Amazon Restaurants..........................................................................................................3A Columbia Cascade Winery Association...........................................................7A DoorDash.............................................................................................................................11A Entrevi Solutions..........................................................................................................11A Fingerprint Marketing............................................................................................12A Golden Age Collectables.....................................................................................13A Industry Co.....................................................................................................................15A Minuteman Press-Lacey...................................................................................... 16A NorthAmericaTalk.....................................................................................................17A Passport Unlimited................................................................................................... 18A ScannedMedia llc.......................................................................................................... 19A Seattle Southside Regional Tourism Authority......................................... 19A STR.................................................................................................................................................. 22A Yelp Inc.............................................................................................................................................. 24A OFFICE & MUSIC EQUIPMENT SUPPORT AND SERVICES BMI............................................................................................................................................................. 4A PROFESSIONAL SERVICES Aaron Brown & Associates....................................................................................................... 2A Ace Parking Management...................................................................................................... 2A ACRAnet, Inc...................................................................................................................................... 2A Adams Financial Concepts LLC........................................................................................... 2A ADP............................................................................................................................................................ 2A Albers & Company......................................................................................................................... 2A All StarZ Staffing & Consulting............................................................................................. 2A Alliance 2020 Inc............................................................................................................................ 2A
28A | 2018–2019 Buyer’s Guide
SHOP BY CATEGORY PROFESSIONAL SERVICES American Underwriters Insurance.....................................................................................3A AMP Services, LLC.........................................................................................................................3A Approach Management Services...............................................................................3A Associated Industries......................................................................................................3A Avitus Group.......................................................................................................................3A Baker Commodities Inc..........................................................................................3A Baker Commodities Spokane Valley.........................................................3A BDO.................................................................................................................................. 4A Bell-Anderson Insurance Renton............................................................ 4A Bell-Anderson Insurance Spokane......................................................... 4A Berntson Porter & Company, PLLC ....................................................... 4A Brantley, Janson, Yost & Ellison, CPAs.................................................. 4A Cairncross & Hempelmann, P.S................................................................ 5A Cascade Natural Gas Conservation Incentive Program.......... 5A Central Washington Fair Association......................................................7A CHOICE Insurance, LLC........................................................................................7A Clark Nuber CPAs.......................................................................................................7A Clevenger Associates..................................................................................................7A CLG Employer Resources...........................................................................................7A Coho Res LLC...........................................................................................................................7A Crystal Investment Property LLC.................................................................................10A Davis Grimm Payne & Marra................................................................................................10A Davis Wright Tremaine LLP...................................................................................................10A Davis Wright Tremaine LLP Seattle.................................................................................10A DC Blosser & Associates...........................................................................................................10A Deacon Construction, LLC.....................................................................................................10A Degen & Degen Architecture..............................................................................................10A Degginger McIntosh & Associates...................................................................................10A Diamond Parking Services United Parking.............................................................10A Edenholm & Associates.............................................................................................................11A Equifax Workforce Solutions..................................................................................................11A ERNwest Olympia..........................................................................................................................11A ERNwest Spokane.........................................................................................................................11A Ethix Insurance Group................................................................................................................11A Fastrack OnBoard Compliance & Onboarding System ..................................12A Fintech...................................................................................................................................................12A Fisher & Phillips LLP.....................................................................................................................12A Foodwit.................................................................................................................................................12A Gecko Hospitality.......................................................................................................................12A GGLO, LLC....................................................................................................................................13A Gordon Thomas Honeywell LLP Tacoma.........................................................13A Gryffin Consulting............................................................................................................13A H.I.H.I.T.....................................................................................................................................13A Hamlin Group, The.......................................................................................................13A Helsell Fetterman LLP...............................................................................................13A Hospitality Financial & Technology Professionals................................13A Humble & Davenport Insurance Brokers....................................................15A Immediate Clinic............................................................................................................15A Instawork................................................................................................................................15A Insurance Services, Inc....................................................................................................15A J MO, Inc........................................................................................................................................15A K & J Accounting..........................................................................................................................15A Kate Elizabeth Studio................................................................................................................15A Kennedy & Mohn, P.S.................................................................................................................15A Larry E Palmer Insurance Agency.....................................................................................15A
2018–2019 Buyer’s Guide | 29A
SHOP BY CATEGORY PROFESSIONAL SERVICES Lawrence Company.....................................................................................................................15A Mark G Anderson Consultants........................................................................................... 16A Mckenzie Chase Management ......................................................................................... 16A Merriman Enterprises LLC..................................................................................................... 16A Michael B. Crane & Associates, PS................................................................................... 16A Nadjmat Corporation............................................................................................................ 16A Neil Walter Company LLC............................................................................................17A Nicholson & Associates Insurance Olympia..............................................17A Northwest Loss Prevention Consultants..................................................17A P.A.T. Ferguson Consulting LLC.....................................................................17A Pacific Commercial Brokers..........................................................................17A Parker, Smith & Feek, Inc............................................................................... 18A Partners Group, The........................................................................................... 18A Paynewest Insurance - Spokane.............................................................. 18A Peizer Commercial Real Estate LLC....................................................... 18A Performance Reps NW....................................................................................... 18A Personnel Management Systems, Inc....................................................... 18A Puget Sound Energy................................................................................................... 18A Puget Sound Laundry Service.................................................................................. 18A Q Hospitality Management LLC...................................................................................... 18A Reality Check Mystery Shoppers...................................................................................... 19A Restaurant Group, Inc............................................................................................................... 19A Roller & Associates....................................................................................................................... 19A Sagacity Media............................................................................................................................... 19A Sandman Savrann PLLC.......................................................................................................... 19A Scully Agency - Farmers Insurance................................................................................. 19A SeQuential......................................................................................................................................... 19A Spokane Federal Credit Union............................................................................................21A Spokane Sports Commission...............................................................................................21A Stoel Rives LLP.................................................................................................................................21A SVN NW Hotel Investor........................................................................................................... 22A Trigg Insurance Agency.......................................................................................................... 22A U.S. Hospitality Institute......................................................................................................... 22A UnitedHealth Group................................................................................................................. 22A US Bank Auburn..........................................................................................................................23A US Bank Ballard.........................................................................................................................23A US Bank Bellevue....................................................................................................................23A US Bank Belltown..................................................................................................................23A US Bank Everett.......................................................................................................................23A US Bank Northgate...............................................................................................................23A US Bank Olympia.....................................................................................................................23A US Bank Seattle...........................................................................................................................23A US Bank Smokey Point............................................................................................................23A US Bank Tacoma..........................................................................................................................23A Vazquez & Company..................................................................................................................23A Washington Hospitality Assn Retro Program.........................................................23A Westphal Insurance Agency................................................................................................ 24A SPECIALTY SERVICES Allied Fire & Security.................................................................................................................... 2A ARF Financial......................................................................................................................................3A ASCAP......................................................................................................................................................3A CPR Training Center..................................................................................................................... 9A Fischer Restoration......................................................................................................................12A General Biodiesel, Inc.................................................................................................................13A
30A | 2018–2019 Buyer’s Guide
SHOP BY CATEGORY SPECIALTY SERVICES Go Green Distribution, Inc......................................................................................................13A Mobile Cash Solutions............................................................................................................. 16A NW Furniture Bank..................................................................................................................17A Seattle Public Utilities........................................................................................................ 19A Seattle Times, The............................................................................................................... 19A SERVPRO of Edmonds, Lynnwood, & Bellevue West..............................21A Snohomish County PUD...............................................................................................21A Standard Parking Company.......................................................................................21A Think Twice............................................................................................................................. 22A Uber Eats................................................................................................................................... 22A Umami Jobs............................................................................................................................. 22A US Healthworks.........................................................................................................................23A SYSTEMS, TECHNOLOGY & TELECOMMUNICATIONS ADT LLC................................................................................................................................................. 2A Agilysys............................................................................................................................................. 2A Alliant Merchant Solutions........................................................................................... 2A American TechCorp..........................................................................................................3A Audio Video Exclusives.................................................................................................3A Comcast Business Auburn........................................................................................7A Comcast Business Lynnwood................................................................................ 8A Comcast Business Olympia.................................................................................... 8A Comcast Business Puyallup.................................................................................... 8A Comcast Business Redmond.................................................................................. 8A Comcast Business Seattle............................................................................................ 8A Comcast Business Spokane........................................................................................... 8A dormakabaUSA, Inc..................................................................................................................11A Future POS.........................................................................................................................................12A Guestware...........................................................................................................................................13A Harbortouch POS..........................................................................................................................13A HotSchedules..................................................................................................................................13A i3-EMS LLC..........................................................................................................................................15A Maitre’D by Posera....................................................................................................................... 16A National Business System Inc............................................................................................. 16A NationSat DirecTV....................................................................................................................... 16A North Country Business Products Inc...........................................................................17A Oracle MICROS Seattle.............................................................................................................17A Point of Solutions......................................................................................................................... 18A QWaitlist.............................................................................................................................................. 19A RF Technologies............................................................................................................................ 19A SelbySoft, Inc.................................................................................................................................... 19A SkyTouch Technology.................................................................................................................21A Snap It Go............................................................................................................................................21A Tab Wizard........................................................................................................................................ 22A Time Equipment Company................................................................................................ 22A Tri-Tec Communications, Inc.............................................................................................. 22A
2018–2019 Buyer’s Guide | 31A
Delivering a new revenue model. Uber Eats is inspiring people to enjoy food in new ways. Partner with us to find new customers and grow your business with Uber-fast delivery. Sign up at ubereats.com/restaurants
REMEMBER, WE ARE YOUR PRIMARY SOURCE OF
HOSPITALITY INFORMATION.
WAHOPITALITY.ORG
WEEKLY NEWSLETTERS
MAGAZINE
800.225.7166
SOCIAL MEDIA
DEDICATED STRATEGIC PASSIONATE + RESPONSIVE CLARKNUBER
Take the headache out of kitchen grease disposal
∙ cooking oil collection
∙ grease trap & interceptor cleaning
800-447-3794 chooseSQ.com
100% NATURAL REFRIGERATION DEHUMIDIFIERS
Increase food shelf life up to 50% Reduce energy costs FREE 30 DAY TRIAL
206.795.0694 | www.gogreenwest.com www.rdfresh.info | YouTube: gogreenwest RDFreshOneSixthPage.indd 1
5/21/2018 2:48:57 PM
The place to .
Save ..
Smart Foodservice Warehouse Stores® has low prices, every day. With more than 60 locations in the Western U.S., our buyers negotiate great deals and pass the savings along to you.
Brian, our Ballard Manager
.. .. .. ..
Fresh Produce Fresh Meat Bakery & Deli Cheese & Dairy Frozen Food Beverages Grocery Products Paper Products National Brands Private Label Brands
Open 7 days a week | 800.662.4242
Why Business Development? By David Faro
The Washington Hospitality Association’s Business Development Team provides a wide raft of real-timeright-now cost-saving solutions for members. The more tectonic aspects of running a business, things like health care, insurance, human resource issues and financial models, require a holistic approach for organizational health. Financial stability is the bedrock concern of all businesses. We know that. This is the matter that Washington Hospitality Business Development devotes our primary attention to everyday. The Association’s team continues to seek out thought leaders in state hospitality issues. We work to bring influencers and idea makers together with every level of your business. For two years in a row, the team has created and produced Hospitality Summits to bring all of the above down to a local level. This year the summits were in Tacoma, Seattle, Bellingham and Bellevue. Next year they will expand again. Hospitality Summits are a new model that combines an innovative small setting with imaginative thinking. The goal is a deeper connection between businesses and local issues. Through panels, breakout sessions and presentations from local leaders and merchants, attendees help define the hospitality space as it evolves on the main streets of their own cities and towns. This year a highlight has been the discussion regarding thirdparty delivery. Leaders from both restaurants and hotels conversed with representatives from leading service providers like Uber Eats. Organizations gained clear new understandings of how to leverage 18 │ wahospitality.org
new technologies to provide improved service to their customers. This is exactly what the Association intends with these events. The businesses that attended now have a distinct advantage over their competitors who did not. As the Hospitality Summit brand grows, the number of local events will grow as well. Our goal is to bring solutions directly to all four corners of the state. Multiple participants have extolled the value of the experience. And for now, until the foreseeable future, this is where initiators of fresh hospitality ideas will meet each year to share them. Look for an event in your area and add a local summit to your schedule for next year. The party is not over for 2018 though. The Washington Hospitality Convention is coming your way Nov. 11-13. It will take place at the beautiful new Hyatt Regency Lake Washington at Seattle’s Southport and will be the place where hospitality professionals from across the state get a chance to meet each other and compare notes. It’s also where the Association concentrates its attention on the most pressing issues facing hospitality in the state. Put this event on your calendar and invite your colleagues. Visit www.wahospitalityconvention.com to learn more.
HERE’S WHAT MEMBERS SAY ABOUT ASSOCIATION PROGRAMS We have made the case for a real close look at the Association’s programs and encouraged you to explore our Business Development offerings to a deeper level than you might have before. We also understand that nothing speaks as well for a product or service as a testimonial from the
people who use the program. We have those, too. Charlie’s Restaurant in Puyallup is a member that takes advantage of our programs and knows their value. When asked why she uses Association programs, Charlie’s owner, Janice Carter said, “Simply, they save me money.” When asked to expound on this, Carter said, “It’s pretty straightforward. Programs like RETRO and your training programs are simple to use and we have never encountered issues. On top of that, the Association programs’ admins are easy to contact. If I have questions, there is only one phone call I have to make.” Carter says that for Charlie’s it is a no brainer; they use our programs happily. “The programs are fabulous.” She said. Carter encouraged members to use every Association program that makes sense for their business. Dennis Turner, owner of Pizza Pizazz in Lakewood and Federal Way, uses Association programs like the Office Depot program because he knows that they are rate negotiated for members and vetted by industry experts. “I used the Office Depot member card for a print job and I almost thought
KEY COST-SAVING PROGRAMS FOR ALL MEMBERS Office Depot Member Program SAVE MONEY. Discounts up to 80 percent off MSLP on hundreds of commonly used industry supplies. Create your own custom discounts with items you choose!
they made a mistake it was so cheap!” Turner said. Shawn Tibbits, owner of Tibbits@ FernHill remarked about the Association credit card processing program recently. Shawn just started using our program, and when asked about it, his response was, "It's going wonderfully. The program is small business-minded and I get my deposits on Saturday morning now which is great!” Many members also list the Retrospective Ratings Program (RETRO) as an example of a program that performs. Although the refunds are a primary incentive, RETRO also provides a wide range of resources and services to promote safety and education. Everything from mock inspection walk throughs to safety videos and training in three different languages. Organizations that take advantage of this collateral see reductions in workplace accidents, improvements in experience factors and increased RETRO refund amounts. If these concerns sound like your concerns, your membership representative should be your first call after you finish reading the magazine. Its one of many examples of how Business Development can help your business thrive and grow. The Association’s goal is to provide the preeminent climate for hospitality organizations in the country. A big part of that is contained in providing the best cost-saving programs that we can find for our members. After that, it’s up to you. Call now for a complete programs assessment from your membership representative and join the ranks of members who squeeze every last bit of advantage from their membership by leveraging Business Development programs into their operating model.
SAVE TIME. Free, next-day delivery on orders over $50. Consolidate vendors and order all your supplies in one place. If placed by 4 p.m. local time, orders are delivered next day in most markets by Office Depot or UPS.
Washington Hospitality Credit Card Processing We focus on payments so you can focus on your customers. The Washington Hospitality Association has developed a payments processing program specifically for Washington’s hospitality industry. Powered by US Bank, our program provides restaurant-specific applications and features. You can count on us to deliver processing services designed specifically for food and beverage – like integrated EMV and security solutions, interchange optimization and reporting tools. Customer support is available whenever you need it. A dedicated and well-trained staff of hospitality-focused service professionals operates a 24/7 call center for client assistance.
Washington Hospitality Healthcare Solutions The Washington Hospitality Association has multiple medical and dental plans available for members. Eleven medical plans to choose from, including a health savings account. Standalone options for dental (five plans offered) and vision. Other services are available, like Teladoc Telemedicine and Direct Primary Care. Benefits: Employer contribution can go as low as 50 percent, Only 50 percent of your eligible employees must participate, free COBRA administration of all H.I.H.I.T. plans, and our healthcare solutions strategies will accept startup businesses! Contact Healthcare Solutions directly by reaching out to Joe Peoples at 877.892.9203.
Equifax Workforce Solutions Your unemployment tax is one tax that can be controlled and reduced with expert claims management. In Washington State, an unemployment claim can have a liability of $16,224. That’s a lot of money that can be charged against your account for a claim that could have been won. Equifax Workforce Solutions can help you manage your unemployment to achieve the lowest possible tax rate. It doesn’t matter if you have just a few employees or hundreds; you will receive the benefit of the experts that have made Equifax the leader in the unemployment industry. Benefits: Protest unwarranted claim filings, verification of rate calculations, regular auditing of benefit charges, Washington Hospitality member pricing: minimum 10 percent discount from regular rates. Contact Ronnie Wasson at 314.214.7221 to get started. 2018–2019 Buyer’s Guide │ 19
Education Foundation: Delivering training and solutions By David Faro Employees are an organization’s best investment. When workers improve their skill sets and abilities, businesses grow. When businesses succeed, communities thrive. That’s the equation the Washington Hospitality Association Education Foundation works on every day. The Foundation is directly focused on illuminating pathways that enable workers to climb the ladder and become hospitality professionals. The Foundation achieves this through training, information and a sincere desire to help our industry succeed. Frontline managers understand that a job can change a life. Many have a story about an experience where they watched a person blossom because they found a place to work and grow. In an employee’s heart and mind, a promotion in the workplace equals empowerment. Every hospitality organization aims to deliver a great local experience for its guests. Whether a customer has a good time in your hotel or restaurant rests squarely on the shoulders of your frontline employees. Showing that you are willing to invest in your workers’ personal development creates a commitment and a loyalty to your business in a way that few other incentives can. The Education Foundation provides training for every level of a hospitality career, from entry level to executive, because we understand that a career is a pathway, and that those pathways often need some extra illumination. There are several ways that organizations can take advantage of their membership in the Washington Hospitality Association through the Education Foundation.
20 │ wahospitality.org
Compliance with rules and regulations governing your workforce is something we help members with every day. A shift manager needs a health card. What would happen if you added customer service to her training? She would begin to understand the guest experience to a greater degree and look for ways to improve it. She might then start to use her training to show better results, and then, buoyed by her success, she might set her sights on an assistant manager position. Add financial training to her schedule and she gains an understanding of P&L statements and a deeper knowledge of what goes in to the success of your business. Now she is empowered and you are helping her on her way up the career ladder. This promising employee now wants to be a general manager. She knows she can do it, but she doesn’t know what training it will take to get her there. That’s where the Education Foundation comes in again. A visit to the Education Foundation website gives employees a quick window into multiple hospitality career pathways. The website also lists hundreds of training options and directly connects employees to a pathway that appeals to them most and lists the training they’ll need to get to where they want to go. The overriding goal of the Education Foundation is to create solutions that support the growth and success of the hospitality industry. We do that through training, and as partners to our members we’re committed to providing training whenever the need arises.
Looking out for your business and your workforce Remlinger Farms is in Carnation and represents the kind of hospitality that Washington is famous for. Fresh produce, bright ideas and continued growth through multiple generations have helped the farm grow from a humble produce stand into a 200-acre tourist attraction.
Association is always local, relevant to who we are, and easy to work with.” She added that the reason that Remlinger Farms works with the Association is because, “The Association really looks out for your business. They help with everything, and training is just the start. That’s why we work with them.”
The farm offers a full-service restaurant, bakery, ice cream parlor, large picnic areas, U-Pick fields and fun and educational tours. The farm hosts more than 200,000 visitors annually from all over the world. Remlinger Farms also takes full advantage of the Education Foundation’s training programs. It is a business that understands the value and mission of membership.
So, the best question you could be asking yourself right now is, “What training could my employees use to help make my business thrive?” Then, your next move should be to visit the Education Foundation website at www.whaef.org . Find your way to training opportunities, scholarships, employment pipelines, job boards and a whole lot of support for your business. Explore hospitality training now through the Washington Hospitality Education Foundation. Empower your employees, train your employees, invest in your employees. They are unquestionably your best resource. Introduce them to the Education Foundation.
When we asked why the farm concentrates its certifications around Washington Hospitality Association programs via the Education Foundation, General Manager Cheryl Paquette answered, “The
2018–2019 Buyer’s Guide │ 21
Communications Department: Your Primary Source of Information By Andy Cook and Paul Schlienz
The Washington Hospitality Association’s Communications Department serves as the nexus that connects members to news, information, resources and programs critical to success in the hospitality industry in Washington state. Working with our Government Affairs teams, we get you the details you need on new or changing regulations and laws. We track industry stress factors and provide clarity on issues that provide challenges to owners and operators. We also use data, social media and our PR skills to make sure the inspiring stories of our members and our industry are being talked about in the media and beyond. All of this helps us achieve our mission of serving as your primary source of hospitality industry information. Here is the wide variety of channels we use to deliver on this promise:
Wahospitality.org The Washington Hospitality Association website is the place where you can find it all. The latest Association news, special pages devoted to new laws and regulations, the Eye on Hospitality blog, links to our publications, event details, information on all of departments and many services and much more – it’s all there at wahospitality.org.
News to provide hotel professionals with the latest lodging news and trends. Be sure to open these when they come into your inbox.
Washington Hospitality Magazine Unlike many trade publications, our flagship communication publication is completely self-produced. Every piece of information is created by our team and informed by the stated issues of our industry and crafted to speak to our industry. Even the ad space is carefully curated by an on-staff salaried media consultant based on the most needed or helpful resources available, based on in-person feedback, data collation, and governmental regulations. We commit our content to the timeliest needs of our members. This popular and influential trade publication is mailed to every Washington Hospitality Association member business. Additionally, it connects with readers online.
Social Media
Newsletters Our newsletters are powerful vehicles for sending you breaking news and critical information you don’t want to miss. The Washington Hospitality Weekly is our all-encompassing e-newsletter for members across the state. It includes regulatory and legislative updates, sales and marketing tips, information on upcoming events and much more. We also have targeted local newsletters based on where your operations are located, the Legislative News during session and the monthly Lodging 22 │ wahospitality.org
We monitor today’s communication habits and strive to deliver the most relevant information to the platforms of information curation most relevant to the spectrum of our industry leaders. To many, this means social media. If there is a vital piece of information, we want you to discover it on your terms. That’s why we have a targeted social media ecosystem that extends from Facebook and Twitter to Instagram and LinkedIn. In addition to using these platforms to keep our members informed, we leverage our social media acumen to educate the public about our industry and our members in informative, creative and authentic ways. Social media helps tell the story of how hospitality businesses are solutionsoriented and dedicated to helping team members succeed and local communities thrive.
Advisory Network The Washington Hospitality Association Advisory Network provides professional consulting services to our members to help them overcome challenges in their businesses. Advisory Network consultants span a wide range of fields and expertise, and they can help you address operations, HR or other issues. Lease renegotiation issues, P&L concerns, overtime rules, termination questions are among the frequent topics members bring to their membership partners. As a member of the Association, you have access to 30 minutes of consulting from each of the areas of expertise. At an average of $200 per hour, that’s a $1,600 value. Be sure to take advantage of this great member program.
DineNW Radio DineNW is the Washington Hospitality Association’s terrestrial radio show entirely dedicated to the hospitality industry of the Northwest. Aired Wednesday at noon on Tacoma’s KLAY 1180, your conversation station, you can listen on the radio, stream it live on your phone or computer or mobile phone at elastic.webplayer.xyz/klay. DineNW’s broadcast coverage area includes Olympia, Tacoma, Seattle and South King County. Additionally, DineNW is available online in podcast form at wra.podbean.com.
Videos
HERO Manual The Washington Hospitality Association has worked long and hard to produce and regularly update the HERO Manual – the Handbook for Excellent Restaurant Operations. This is a comprehensive guide to all the laws and regulations you need to know in order to successfully operate a restaurant. The HERO Manual is available in print or electronic versions; updates are made available once a year. The HERO Manual is for all operations, large and small. The HERO manual, while valued at $395, is an exclusive free member benefit. It is our way of saying thank you for being part of a dynamic voice for the industry.
Events (Speakers, Breakout Sessions) We integrate closely with our Business Development team and Education Foundation to give you the insight not only into the opportunities, trends, potential strategies and emergent resources available to increase your operational success, but also providing the necessary context in order to maximize your time in these rare person-to-person opportunities that gathers often scattered components of the multi-faceted hospitality industry.
Contact your membership team to access all of these resources.
Video is the cultural king of information delivery. We provide our members a platform of communications that suits the spectrum of information dissemination. Among our many channels of video information are our informative bi-weekly Two Minute Videos, training videos and videos of breakout session at Association events, available on YouTube for those unable to attend in person. 2018–2019 Buyer’s Guide │ 23
SOCIAL MEDIA MANIA Washington Hospitality and its affiliated partners are actively promoting our industry and connecting members to news, information and resources on a wide range of social media platforms. Connect to all of these accounts by going to www.wahospitality.org/social_media_cheat sheet.
@WAhospitality @WashingtonHospitalityEF @WAHospitalityTraining @SeattleRestaurantAlliance @SpokaneHospitality @WAProStart @WAAgainstTrafficking
@WaHospitality @WashRestaurants @WAlodging @SeaRestAll
Member-only Facebook groups • Bellingham Hospitality Alliance • Olympia Hospitality Alliance • Seattle Hospitality Alliance • Spokane Hospitality Alliance • Tacoma Hospitality Alliance
24 │ wahospitality.org
Instagram WaHospitality SeattleRestaurantLife
LinkedIn Washington Hospitality Association
YouTube WA Hospitality
Delivering A Greater Customer Experience
PRODUCE ~ CENTER OF THE PLATE ~ GROCERY & FROZEN FOOD ~ SEAFOOD BUSINESS SOLUTIONS ~ BEVERAGE ~ DISPOSABLES ~ SUPPLY & EQUIPMENT seattle.fsafood.com
2018–2019 Buyer’s Guide │ 25
Immigration and Employment Verification: Know the Rules By Paul Schlienz
Immigration is a hot button topic. It is also one that can expose hospitality employers to great liability if they don’t handle it right. “This is a growing issue under Trump,” said Davis Bae, attorney with Fisher Phillips. “He wants to quadruple the number of immigration enforcement actions against employers. And hospitality is a target industry because of the substantial number of immigrants employed by restaurants and hotels.” The U.S. Citizenship and Immigration Services (UCIS) is responsible for the administration of immigration and naturalization adjudication functions and establishing immigration policies and priorities. While many foreign nationals are legally working in the U.S., businesses and business owners that have actual or constructive knowledge of a worker’s lack of employment authorization or who do not comply with I-9 Employment Eligibility Verification rules could be subject to penalties, fines and even imprisonment. I-9 Forms “The I-9 form has been around since the Immigration and Custom Reform Act in 1986,” said Bae. “What the Act said was if you have employees, it’s your responsibility to check your employees’ work authorization through Form I-9. Fines and threats were there, but no one ever actually paid attention to it until Obama really started kicking in the enforcement as it applied to employers. Now if you talk to people in HR, everyone understands the responsibility, but maybe not how to execute it properly.” The purpose of the I-9 form is to verify and document that each new employee is authorized to work in the U.S. If your I-9 forms are audited and the investigation turns up unauthorized workers on your staff, be on notice that you could very quickly, without warning, lose some of your employees. Follow the proper procedures for completing the I-9 forms for every new employee. Check the documents submitted by an employee carefully for forgery, changes or duplication rather than original issue, and do not accept expired documents. When reviewing the submitted documents, ask yourself: Does the document reasonably appear on its face to be genuine and relate to the person presenting it? You should not specify which documents employees may present as this could be considered discriminatory. Detailed instructions for completing an I-9 form are available at: www.uscis.gov/files/form/m-274.pdf. 26 │ wahospitality.org
If your business is audited and there are errors or omissions on any I-9 forms, it may be subject to fines or other penalties even if the employees whose forms contain the errors or omissions are legally authorized to work in the U.S. “The most common mistakes I see with employers, when it comes to I-9 forms, is that they’re sloppy with I-9 protocol,” said Bae. “They’re not filling out paperwork or they’re filling out the forms sloppily. This potentially creates liability. I highly recommend training for your staff on filling out these forms. Make sure at least two people on your staff know how to fill out I-9s properly. Take storage and retention seriously and treat each I-9 form as a potential $2,000 liability.” And don’t forget that even though the I-9 forms are fairly simple, there are many ways to potentially fill them out wrong and get in trouble. Social Security Numbers After you have hired a new employee, you can verify his or her Social Security Number (SSN) by using the online Social Security Number Verification Service (SSNVS) or Telephone Number Employer Verification service (TNEV) provided by the Social Security Administration (SSA). Information about registering for SSNVS and TNEV is available at the SSA’s website: www.ssa.gov/employer. The Social Security Administration (SSA) will verify that the employee’s SSN matches a name/SSN combination in its database. The SSNVS and TNEV do not provide information about immigration status or work authorization and you may not request a copy of the employee’s Social Security card. Keep in mind that if you choose to use SSNVS or TNEV, you should do so for all new employees who are hired after you put this practice into place; you should not use it selectively. If you do institute this practice and you receive a response from the SSA that the information provided about an employee does not match the information contained in the SSA’s database, you should follow the “no-match” letter process outlined below. No-Matches You may discover that the SSN provided by the
employee does not match a name/SSN combination in the SSA’s records. You may learn of the discrepancy through your use of SSNVS or TNEV. If you do not use those services, you may find out later, upon receipt of a “nomatch” letter from the SSA. There are several reasons why an employee’s SSN could result in a no-match. You should not assume that an employee who triggers a no-match is not authorized to work, nor should you treat a no-match as a reason to immediately terminate, take other adverse action or reverify an employee’s I-9 form. Taking any adverse action against an employee on the assumption that a no-match letter means the employee is not authorized to work could violate federal anti-discrimination laws. Rather, you should review your records and respond to SSA as requested in the no-match letter. You should also inform the employee of the no-match letter, ask the employee to confirm the information reflected in your personnel records, advise the employee to contact the SSA to correct and/or update his or her SSA records, and give the employee a reasonable period to address the no-match letter. Additionally, you should follow the same procedures for all employees who trigger a no-match letter, regardless of citizenship status or national origin. If the employee who triggers a no-match letter does not take corrective action within a reasonable time, you should give him or her a final warning and a specified period by which the no-match must be remedied. If the employee still fails to correct the no-match within the specified time,
termination for insubordination may be warranted. E-Verify The Department of Homeland Security (DHS) offers a web-based verification system, called E-Verify, which confirms employees’ I-9 form and verifies work authorization in a matter of seconds. Although the I-9 form is mandatory, E-Verify is not, unless your business is in a state that mandates use of E-Verify (Washington does not currently require use of E-Verify.) or you are a contractor with a federal contract that contains the FAR E-Verify clause. If you enroll in E-Verify, you must use it for all new hires— you may not use it selectively. If the E-Verify database is unable to immediately confirm a new employee’s work authorization, it will provide steps to guide the employer and employee toward resolution. More information about E-Verify is available on DHS’s website: www.dhs.gov/everify. “E-Verify will be required nationally eventually,” predicts Bae. “If you misuse E-Verify, you can be liable. Keep in mind that a misuse of using E-Verify on existing employees can leave you liable to discrimination lawsuits.” Bae urges hospitality employers to take immigration and employment verification seriously. “The best thing an employer can do is really keep their eye on these issues and to train themselves for compliance and maintain an awareness of what the administration has in store for us.”
2018–2019 Buyer’s Guide │ 27
INDUSTRY CALENDAR June/July TRAINING June 25
ServSafe® Manager, Everett
July 10
ServSafe® Manager, Seattle
July 19
ServSafe® Manager, Tacoma
July 23
ServSafe® Manager, Kent
MEETINGS June 12
Board Development Committee Meeting
June 19
Executive Committee Meeting
June 13
Seattle Restaurant Alliance Board Meeting
June 14
Seattle Hotel Association Board Meeting
June 19
Spokane Hotel Motel Association Meeting
June 19
Spokane Chapter Board Meeting
June 20-22
Artisan Butchery Workshop
July 11
Seattle Restaurant Alliance Membership Meeting
July 12
Seattle Hotel Association Board Meeting
July 17
Finance Committee Meeting
July 17
Spokane Chapter Board Meeting
July 18
Seattle Restaurant Alliance Board Meeting
July 31
Washington Hospitality Board of Directors Quarterly Meeting
UPCOMING EVENTS June 2022
Artisan Butchery Workshop @ Meals on Wheels’ Kitchen
Sept. 11
Golf FORE! Education @ Washington National Golf Course
28 │ wahospitality.org
NEW MEMBERS Boombox Pizza, Spokane
Nino’s Mexican Grill, Union Gap
Bruchi’s, Kennewick
North Star Diner, Seattle
Casa Moreno, Tacoma
Old Alcohol Plant, The, Port Hadlock
Dairy Queen, Tacoma
Restaurant at Rhodes River Ranch, The, Arlington
Grounds For Opportunity Cafe & Catering, Kelso
Round Table Pizza Clubhouse, Bonney Lake
Hampton Inn Seattle Southcenter, Tukwila
Roy Street Commons, Seattle
Hilton Seattle
Salamone’s Pizza, Tacoma
It’s on Fire LLC, Bellingham
Spokane Chiefs Hockey Club, Spokane
Johnny’s Dock, Tacoma
Spokane Indians Baseball Club, Spokane
Lil Nut Cafe Diner, Sumas
Tacos El Rey of Moses Lake, Inc., Moses Lake
Little Caesars Pizza North, Spokane
The Charter Hotel Seattle – Curio Collection by Hilton
Moshi Moshi, Tacoma
Travelodge by Wyndham Seattle University
WASHINGTON
CONVENTION NOVEMBER 11-13, 2018
Hyatt Regency Lake Washington at Seattle’s Southport
PE PR O PE O P RF CE LE, O SS RM , A N
It’s no longer the Lodging Convention
C
CE
E, S, AN PL ES RM O C O PE RO RF P E P
It’s all about “HOSPITALITY”
Have you registered for the convention yet ?
GET
VIP
STATUS
www.wahospitalityconvention.com
Ask the Expert
Outsource Key Areas to Minimize Risk and Maximize Return By Rick Braa, CHAE
Q: A:
As I look at the structure of our company, I realize I don’t have my arms around all of it. What is the best way to get and keep everything under control? Growing a business is complicated. The crucial decision in business is deciding what NOT to do.
There are many moving parts, and no one is an expert in every area. Owners that start restaurants are predominately operators, eight of ten of whom got their start in the industry at the entry level. They’re wonderful at engaging employees and guests and reacting to and fixing issues. As a business grows, the needs of the business will outpace its founder(s). Staying current in all areas simply isn’t practical and it draws away from what makes a business successful, which is great operations. Entrepreneurs have weaknesses in key areas and need to depend on experts to advise and guide on processes and procedures. If the decision is to hire and staff administrative functions internally, the owner is dependent upon the knowledge and honesty of the people hired. If key people were to quit or not work out, the owner is right back in the same vulnerable spot of hiring for positions that draw away from operations. To stay current and follow best practices, consider outsourcing in the following areas: Human Resources: In 2018 the job market is the tightest it’s been in over a decade and on track to be the tightest ever. While being tight, the employee base is also the most knowledgeable and litigious of any generation in the past. The complexity of the HR function requires more than one person to keep in compliance with all rules and regulations. Having a full-time HR department can be expensive and living without a team while relying on one affordable person is risky. The needs of every company are different. The larger the company, the larger the team needed and vice versa. Information Systems: The liability associated with protecting consumer and company data are real. Ransomware is an industry of its own and is the number one threat to business. According to Barkly, a company is 30 │ wahospitality.org
hit with ransomeware every 40 seconds and an individual every 10 seconds. This has grown 800 percent year over year. In its 2017 Q3 Threat Report, proofpoint notes that email threats grew 85 percent from the prior quarter as prolific attackers launched massive ransomware campaigns. Threats are accelerating, malicious URLs alone increased 2,200 percent year over year growth. Information systems specialists can help with the right protection to reduce risk from these kinds of attacks. Legal: As regulation expands, it is essential to have a strong legal team. Source a firm with wide areas of expertise that specializes in hospitality. If you don’t have a need right now, you will sooner or later. Having a team ready is not only important but also wise. Accounting and Tax: Quality accounting work is rare. Most owners don’t know how a balance sheet works. If prepared incorrectly or left unreconciled, a balance sheet with inaccurate data will manipulate results through the P&L. Unless you have a background in accounting, you’re at the mercy of your bookkeeper or accountant. The idea that your CPA will uncover fraud or clean up inaccurate data is mistaken. That’s not his or her job. Hiring a qualified internal accountant or developing one from within is difficult at best and risky. You can’t teach what you don’t know. An internal accounting department can be costlier, expose the company to risk, reduce the value of your company and trigger regulatory agencies that can slow the company down. For taxes, using a CPA firm to perform planning and filing is a great investment and will keep compliance with the IRS. Using outsourced providers in key areas saves time, improves efficiency, provides expert resources, reduces technology costs, reduces risk, increases value and provides state-of-the-art systems and tools. Outsourcing allows you to focus on what you do best: operations. Surround yourself with a team of experts, and you’ll see risk minimized and profits soar. For more information on improving profitability and driving sales, contact AMP Services at rbraa@ampservices.com. Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.