Washington Restaurant Magazine Buyer's Guide 2015/2016

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NEWS, INFORMATION AND RESOURCES COST-SAVING

PROGRAMS

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Washington Restaurant Association 510 Plum Street SE, Suite 200 Olympia, WA 98501-1587

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Inside

www.warestaurant.org

Features

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After 86 years, WRA still fuels restaurant success

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Restaurants have a seat at the political table

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The restaurant industry’s primary source of information

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WRA Education Foundation keeps industry trained, informed

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WRA Business Development team delivers full slate of costsaving resources

Other stories

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WA S H I N GTO N

RESTAURANT BUYER’S

2015/2016

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NEWS, INFORMATION AND RESOURCES COST-SAVING

PROGRAMS

TRAINING & EDUCATION

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Lex on Tech: Modern day Swiss Army knives for business travelers

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News Briefs

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WRA President and CEO: It’s hard to be truly great

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EMV, credit cards, liability: What you need to know

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The tipping point on minimum wage

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Calendar/New Members

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Marketplace

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Find and retain your new workforce

On the cover Washington Restaurant Magazine’s 2015 Buyer’s Guide with its comprehensive listings of great suppliers that restaurant operators will want to get to know, is here. Additionally, you’ll find the great articles and columns you’ve come to expect from Washington Restaurant Magazine.

June 2015 | 5

Lex on Tech EDITORIAL STAFF Publisher, Anthony Anton Executive Editor, Lex Nepomuceno Managing Editor, Paul Schlienz Contributing Editor, Andy Cook Contributing Editor, David Faro Contributing Editor, Stephanie Davenport Research Editor, Sheryl Jackson Art Director, Lisa Ellefson WRA EXECUTIVE COMMITTEE Chair, Phil Costello Stop n’ Go Family Drive In Vice Chair, Chad Mackay El Gaucho Hospitality Secretary/Treasurer, Mark Chriest Oki Developments, Inc. Immediate Past Chair, Jim Rowe Consolidated Restaurants WRAEF President, Gary Sutter Northern Quest Resort & Casino WRA EXECUTIVE TEAM President and CEO, Anthony Anton Vice President, Teran Petrina Director of Business Development, Ken Wells Director of Communications & Technology, Lex Nepomuceno Director of Education, Lyle Hildahl Director of Government Affairs, Bruce Beckett Director of Internal Operations, Bekah Cardwell 510 Plum St. SE, Ste. 200 Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 www.warestaurant.org

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Reproduction of articles appearing in Washington Restaurant Magazine are authorized for personal use only, with credit given to Washington Restaurant Magazine and/or the Washington Restaurant Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Restaurant Association, its Board of Directors, staff or members.

Products and services advertised in Washington Restaurant Magazine are not necessarily endorsed by the WRA, and do not necessarily reflect the opinions of the WRA, its Board of Directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: Scott Randall Allied Relations Manager 206.790.5922 scottr@warestaurant.org Washington Restaurant Magazine is published monthly for Association members. We welcome your comments and suggestions. email: news@warestaurant.org, phone: 800.225.7166. Circulation: 6,310.

6 | |warestaurant.org warestaurant.org

Modern day Swiss Army knives for business travelers

By Lex Nepomuceno, Executive Editor

The term “Swiss Army knife” has become synonymous with tools that serve multiple purposes. For the digital age, blades and screws can be replaced with terms like WiFi and USB. Technology is fundamentally supposed to make life easier, but the many cords and adapters required can complicate life for those traveling across the world, the country or just across town.

For this article, I review three multi-purpose gadgets that can make life easier for the tech-dependent restaurateur, but do their respective tasks in three very different ways.

HooToo TripMate 5 – A wireless router with 10400mAh external battery charger power bank and Wi-Fi media streaming for USB sticks and hard drives (http://wra. cc/lex0615a).

The TripMate 5 can become an indispensable tool for travel and daily use. It serves as a sizable battery backup for all of your phones and tablets. It provides a portable Wi-Fi hub that can serve as an access point or range extender. And it can stream media stored on hard drives and USB sticks to multiple devices that access its Wi-Fi hotspot. So, if you need to share a video stored on a USB stick with three colleagues, you can just have them connect to the TripMate and view the same video from each of their devices. Additionally, the device holds enough reserve power to charge all of your tablets and phones multiple times.

The latest OlloClip lens attachments (http://wra.cc/lex0615b) allow business travelers the flexibility of a wide-angle, telephoto or fisheye lens in a consolidated format. While the concept of adding these types of lenses to your mobile phone isn’t unique, the way OlloClip executes this strategy is quite clever. Instead of applying one lens at a time to the front-facing mobile camera, this new adapter allows users to apply two different lenses on both the front and rear-facing sides of the mobile device.

The wide-angle option of the OlloClip is probably the most useful because you‘ll be able to capture an additional 30 percent of photo real estate.

Another benefit is that a “selfie stick” will no longer be needed when you apply the wide-angle lens to the self-facing side of the phone. Because of the small size and easy attach-ability, these “selfie” OlloClips can come in handy wherever you travel.

The 360 Electrical Power Curve Mobile Surge Protector with rotating outlet and USB ports (http://wra.cc/lex0615c) is a useful multi-purposed surge protector that is both compact and extremely flexible. How many times have you had unused electrical outlets because an AC adapter was either oversized or oddly-shaped? This innovative accessory not only has rotating outlets to better fit different plug sizes, but it comes with two USB outlets with enough wattage to charge the most current tablet devices and phones. When you are an airport and there is only one outlet remaining, this kind of wall adapter can go a long way before you board a flight. Additionally, oftentimes hotels do not have enough accessible outlets for all the things you need to either power or recharge every night. This adapter will go a long way toward avoiding “outletenvy” at home or away. ■

Primary Source of Information | News Briefs WRA and WLA on track to join forces The Washington Restaurant Association and the Washington Lodging Association have made significant progress in their joint effort to create a new, unified hospitality association. In April, the two organizations signed a memorandum of understanding that will serve as a blueprint for combining forces. The new hospitality association will leverage the strength of each organization to deliver even greater value to members. It will also have increased capacity to act quickly, with greater resources and greater impact, to meet political and regulatory challenges at both the state and local level.

The combined organization, which has yet to be named, will be based in Olympia, and Anthony Anton, the WRA’s current president and CEO, will lead the new entity. The Board of Directors will be governed for the first two years by an Executive Committee made up of dual officers from WLA and WRA. In 2016, a new Board will be seated that will include nine board members elected based on the number of employees at their restaurant or hotel, six at-large board members and three allied members. The Seattle and Spokane lodging and restaurant chapters will have seats on the Board.

WLA and WRA also partnered in establishing the Hospitality Industry Health Insurance Trust, or H.I.H.I.T., which gives members access to a medical and dental insurance plans not available in the general marketplace. Under the new association, H.I.H.I.T. will continue to offer flexible, affordable insurance designed for the needs of hoteliers and restaurateurs. ■ El Gaucho receives Restaurant Neighbor Award The Washington Restaurant Association (WRA) was proud to honor El Gaucho as a state winner of the acclaimed National Restaurant Association Educational Foundation’s (NRAEF) Restaurant Neighbor Award. Chad Mackay, owner of El Gaucho, a renowned Seattle-based chain of steakhouses, received the Restaurant Neighbor Award at the WRA’s spring board meeting, in Portland, from WRA President and CEO Anthony Anton.

El Gaucho richly deserved this honor. Through financial giving, time and resources, El Gaucho has donated more than $3,000,000 since its inception in just over a decade, forging a strong bond with our communities and supporting numerous local charities including Seattle’s Union Gospel Mission. For the full story go to http://wra.cc/wra0615a. ■

Hermes Creative Awards: WRA’s DineNW radio show wins Gold!

The Washington Restaurant Association is pleased to announce that its DineNW radio program received Gold recognition from the Hermes Creative Awards Digital Awards in the podcast category. Judges, in this national competition, are industry professionals with a high standard of excellence. Additionally, the WRA received honorable mention for its website and labor poster. “Winning the Gold from the Hermes Creative Awards is a great honor that proves the WRA is moving in the right direction with its digital presence,” said Lex Nepomuceno, the WRA’s director of communications and technology. ■

WRA appointed to Spokane Safe and Sick Leave stakeholder group The Spokane City Council has created a work group to discuss and submit recommendations for how the city should enforce a paid leave ordinance.

Twelve members were appointed by the city out of the 30 applications they received. The WRA is pleased that Trent House, political counsel for the WRA, will be representing restaurants in the work group. WRA will be working with the Council to find solutions that consider restaurants, such as the inclusion of shift swapping as an option. ■ June 2015 | 7

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Industry Outlook | WRA President and CEO

It’s hard to be truly great

By Anthony Anton, President and CEO Only the best of the best are selected for a hall of fame.

According to Baseball Almanac, 17,742 players have been in the majors. Only 208 – less than two percent of all players since 1876 – have been enshrined in the Baseball Hall of Fame.

Similarly, about 25,000 men have been in the NFL. Only 287 are in the Pro Football Hall of Fame, also less than two percent.

Not surprisingly, since the Washington Restaurant Allied Hall of Fame was established 12 years ago, only two plaques hang on the wall. It’s hard to be truly great in such a way that you change the field on which you play. You become one of the tiniest minorities when you not only accomplish great things, but also do it for the greater good versus yourself – whether the greater good is your team, your industry or your community.

Then, of course, placement in the Hall of Fame means you didn’t do if for just one year or two years, but at a minimum, more than 20 years (AKA a career).

This is why Hall of Famers have new articles written about them each year, even though there have been thousands of articles written about them before. Hall of Famers’ mark on the world inspires us to push harder, to be the best we can be and to fight for a greater good.

Paul Ellingson and Dick Boyd represent this in a way that makes the Washington Restaurant Allied Hall of Fame special.

When Paul and his brother Rick started leading their father’s company, Bargreen Ellingson, in the 1970s, there were eight employees, and the company generated $1.2 million per year.

Now, as they are leaving the business to the next generation, represented by Paul’s son David, the company counts 474 employees, 22 facilities in nine states and Canada, and in 2015, expects to generate more than $200 million.

While there are many commercial successes on the supplier side of our business, that’s not what puts Paul Ellingson in the Hall of Fame. What separates Paul from the pack is his passion for his customers’ success. Some of the biggest restaurant names in the Northwest recall stories of how Paul went out of his way to help them through tough times, took time to give them counsel on difficult situations or made phone calls to others to deliver assistance to his customers. It’s the reason restaurants have named menu items and even a beer after Paul For the WRA, it was Paul’s industry leadership that put him in the Hall of Fame. Paul was one of a handful leaders that recognized that the WRA needed to evolve to help the industry succeed in the ‘90s. He spent countless hours and days leading and reshaping the Northwest Foodservice Show, re-thinking WRA’s financial strucure and encouraging restaurants

Anthony Anton, President and CEO

to engage the Association to strengthen the industry. On occasion, I would hear him mentor new suppliers to the WRA Board, stressing that they are here for the success of their customers, not their own success. He would say “Hey, some of the people on the Board don’t do any business with Bargreen Ellingson, but I am not here to sell them. I am here to ensure the success of those who are.”

No different than Dick Boyd.

Yes, there was commercial success – a Northwest company that began delivering coffee and spices by horse and wagon, in 1900, and grew into a family business with more than $100 million annual revenue. It buys coffee beans by the ton, distributing and selling roasted coffee and brewing equipment to thousands of restaurants, hotels and convenience stores.

But commitments to community and environment separate Dick’s leadership from the pack. Boyd’s has carried organic coffee since the mid-1980s. In 1999, it became the first company to begin selling Rainforest Alliance Certified™ coffee.

Again, it was leadership on behalf of the industry that put Dick Boyd in the Hall Fame. He saw the potential in the Association’s new high school voc-tech program called ProStart. Dick recognized the need to train, inspire and engage the next generation of hospitality professionals. He knew the generational reputation of our workforce needed to change, and to that effort, he spent hundreds of hours and hundreds of thousands of dollars to firmly establish ProStart on the West Coast. Today, because of Dick Boyd, ProStart is in more than 30 high schools, changing the lives of more than 1,500 Washington students. How much more coffee did Boyd’s directly sell because of this commitment to the industry?

Minimal… but Dick had the vision to be committed the success of his customers.

These two men’s mix of commercial success, doing things the right way and committing to the restaurant industry’s success separates them from thousands of their peers. Hopefully, it will inspire today’s suppliers to not just make the sale, but to truly care about the success of their customers and work to partner with them in their success.

Each year at least one member of the WRA team will question how we can have no selection for the Allied Hall of Fame. My answer has been the same for the past six years; when someone has type of career that leaves the same kind of legacy that Paul and Dick have, we will wholeheartedly welcome them. Until then, to accept less would demean their accomplishments because after all, it’s hard to be truly great. ■ June 2015 | 9

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After 86 years, WRA still fuels restaurant success

By Paul Schlienz, Managing Editor

It all started in 1929. In the midst of that momentous year when the Roaring Twenties turned into the Great Depression, a group of hospitality industry professionals began what is now the Washington Restaurant Association (WRA). They wanted the same thing their modern-day successors want—to be successful. That desire has driven the WRA’s endeavors for the past 86 years.

Naturally, the decades have brought significant changes— both internal and external. Restaurant operators have evolved, grown, struggled and adapted in order to survive.

As part of its simple mission—to help members succeed— the WRA provides important tools for restaurant operators.

Today, the WRA’s more than 5,000 members rely upon the Association’s guidance in four key areas: political advocacy and representation, news and information, training and education and cost-saving programs.

The WRA heavily relies on the restaurant industry’s wisdom and experience when setting its organization priorities. Every decision is influenced by the needs and challenges of the WRA’s members. A series of member-led committees and boards ensure that each of the WRA’s departments set clear priorities and stay on track.

Furthermore, the WRA’s close relationship with the National Restaurant Association provides dual membership with both organizations, expanding the volume of resources available to industry professionals.

Political representation While the state’s restaurant operators are hard at work each day, decisions are made in Olympia that can determine businesses’ success or failure. That’s why the WRA’s Government Affairs team monitors the state and federal political and regulatory landscape so restaurant operators can focus on their businesses. The WRA GA team is comprised of veteran lobbyists committed to giving the hospitality industry a voice. Throughout the past 86 years, this group of legislative professionals has developed the reputation, relationships and skills that are essential for defending the hospitality industry against damaging laws while promoting regulations that make it easier to do business in Washington state.

Solutions and training The WRA’s Education Foundation provides Washington’s hospitality community with an array of educational, training and career development opportunities, including ServSafe Manager, ServSafe Alcohol and the new Hospitality Workplace Safety Program. Additionally, the WRAEF plays an integral role in supporting the future of skilled employees in the restaurant

industry through ProStart, the culinary arts program taught in more than 30 high schools throughout Washington.

Industry news, information and resources The information and resources available through the WRA are vast. The WRA offers multiple publications and vehicles for the information restaurants need to run a successful business.

Each of these resources is created with the busy restaurant operator in mind and is designed to deliver timely and important information. Here are a few of the WRA’s vehicles for communicating with the industry: Monthly Washington Restaurant Magazine Weekly e-newsletter, Washington Restaurant Weekly Daily online industry news updates Weekly legislative update email, Hot Off the Grill (while Legislature is active) Handbook for Excellent Restaurant Operations (HERO Manual) Advisory Network DineNW radio show and podcast Washington Restaurant Market Watch Social media Video Cost-saving programs Within most restaurant budgets, there is little margin for error, and any assistance in protecting (and boosting!) the bottom line is important. That’s why the WRA has identified reputable companies committed to giving restaurants the best products and services for their operation. The WRA also offers a host of business assistance programs, including a workers’ compensation premium refund program (Retro), health insurance and other money saving resources.

POLITICAL ADVOCACY AND REPRESENTATION

Objective: To help you succeed through proactive, responsible political representation.

TRAINING AND EDUCATION

Objective: To be your leading solutions resource for training, education and career development.

COST-SAVING PROGRAMS

Objective: To help you succeed by providing benefit programs that give tangible value to your business.

NEWS, INFORMATION AND RESOURCES

Objective: To provide you with pertinent information in a timely and consistent manner. ■ June 2015 | 11

POLITICAL ADVOCACY AND REPRESENTATION

Restaurants have a seat at the political table

By Stephanie Davenport, Contributing Editor State restaurateurs are represented by one of the top political teams in Washington. This highly effective team was more important than ever this year as the industry faced battles on minimum wage increases, liquor pricing, taxes, paid leave and more. This year more than 2,000 bills were introduced at the state level; the WRA tracked more than 200 of them and participated in hearings on nearly every one. At the local level, the WRA has created partnerships with mayors and councilmembers from Seattle to Spokane in order to find innovative answers for minimum wage ordinances and paid sick leave proposals. The WRA Government Affairs team is your voice on the Hill, in the hearing rooms and with local governments.

Even when the legislative session is over, the team continues to make sure WRA members are represented with state agencies, and that your needs are considered in the rulemaking process.

The WRA team is proud to support the success of your business with responsible political representation, and we are committed to the advancement of restaurants’ interests year round.

Tools for success at your fingertips Grassroots: The WRA has a sophisticated and effective grassroots network thanks to our members’ involvement.

The grassroots network is made up of members representing all sectors of the industry. You can participate! Grassroots volunteers vary in time commitment and duties. While the WRA lobby team works tirelessly it is important to remind elected officials who the WRA represents: real people and real businesses.

Action Alerts: Part of what makes the WRA’s Grassroots Network so effective is the use of action alerts. The WRA relies on a sophisticated grassroots network to contact legislators when a bill needs to move forward in the Legislature or a local government needs to hear from restaurants. Look for these updates and help by taking action!

The Political Action Committee: The WRA Political Action Committee (PAC) is a leading political action committee in Washington state. This means that our members can: Educate campaigning candidates on hospitality industry issues, Support candidates who take the time to understand and work with the restaurant industry, and Utilize statistics and resources to incite change.

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Meet the Government Affairs team Bruce Beckett Government Affairs Director Bruce Beckett is the head of the WRA Government Affairs team. He is accountable for overall leadership, strategic direction to the lobby team and ensuring WRA members are fully informed and engaged in the development of WRA positions and tactics. Bruce has been with the WRA since 2009. He brought with him more than 27 years of public affairs experience, including 17 years leading Weyerhaeuser’s Western Region and Washington state public affairs teams.

Bruce also served as the director of public affairs for the Cascade Land Conservancy’s $20 million Cascade Agenda campaign. He has served on the boards of numerous business organizations, including the Association of Washington Business, as a deputy to the Washington Roundtable, TVW, the Washington Forest Protection Association, Northwest River Partners and the Washington Research Council.

Julia Gorton Government Affairs Manager Julia Gorton is the point person on several issues including tourism, RETRO and the continued debate surrounding the state’s evolving liquor privatization issue. She is the No. 1 resource for the WRA’s ongoing discussion with the Liquor Control Board on liquor pricing for restaurants. Julia has been a member of the Washington Restaurant Association’s Government Affairs team since 2007. Julia significantly grew and strengthened the WRA’s grassroots network, which was directly responsible for the WRA’s protection of the pop syrup tax credit and Retrospective Rating program. Additionally, Julia was responsible for establishing the WRA’s ambassador training program – giving restaurateurs tools to communicate with their elected representatives.

Stephanie Davenport Communications Advocacy Manager Stephanie Davenport is in charge of communications and public relations strategy on behalf of the GA team to external media and WRA members.

She is also responsible for media relations for the WRA as a whole and acts as a liaison between the WRA’s

POLITICAL ADVOCACY AND REPRESENTATION

Communications and Government Affairs department and President/CEO Anthony Anton. Prior to rejoining the WRA in 2014, Stephanie was a public information officer for the Washington State House of Representatives, communications coordinator for the American Institute of Architects and a legislative liaison for the Washington Retail Association.

Marian Ericks State Government Coordinator Marian brings extensive political experience to the WRA’s Government Affairs team, having worked on the staffs of State Sen. Rosemary McAuliffe and Snohomish County Councilmember Brian Sullivan. She holds a Bachelor’s degree in business administration from the University of Washington.

Morgan Hickel Local Government Coordinator Morgan Hickel is a key asset for the WRA work on minimum wage in Seattle.

Morgan continues to build the most organized and effective grassroots program for any industry in Seattle to make sure our restaurants’ voices are heard at City Hall. Morgan also works directly with the Seattle Restaurant Alliance, helping keep our Seattle members informed and pushing them to stay an active part of city politics. Prior to joining the WRA, Morgan managed the Stop Higher Utility Taxes Campaign, worked in government affairs on behalf of the American Frozen Food Institute and held successful internships for the Tacoma-Pierce County and the Federal Way chambers of commerce.

Samantha Louderback Local Government Coordinator Samantha coordinates the WRA’s local government efforts in Tacoma and other cities in the South Puget Sound region.

She comes to us from the contract lobbying firm Alliances Northwest and holds Bachelor’s degrees in public policy and environmental science from Central Washington University.

Contract lobbyists Denny Eliason Denny Eliason is regarded by much of Washington’s legislative community as one the most accomplished lobbyists on the Hill in Olympia. Among other significant wins, Denny’s hard work yielded the B&O tax credit on pop syrup taxes that saves restaurants across the

state an average of $3,000 annually. Denny is the founder of Alliances Northwest, a business-oriented government relations firm emphasizing representation before the Washington State Legislature and local governments. Denny has experience working on a number of issues, including banking, energy, employment, environment, finance, growth management, health care, insurance, pharmaceuticals, retail, securities, taxes and transportation. Some of Alliances Northwest’s other clients include Puget Sound Energy, Nintendo and Amazon.com.

Kim Clauson-Hoff Kim Clauson-Hoff is a partner with Denny Eliason at Alliances Northwest.

Kim’s primary focus is workplace and labor issues. She is also a strong force on the front lines for the Washington Restaurant Association on some of the industry’s toughest issues. She routinely delivers results on issues that affect restaurateurs’ bottom lines. Kim has landed the state’s restaurateurs their biggest proactive wins in the past five years, including tackling issues such as workers’ compensation, gift certificates and pushing the obesity lawsuit prevention bill past the governor’s desk. Kim has defended WRA members against a series of bills that, if enacted, would have increased the overall costs of benefits for UI, thereby leading to higher UI taxes for employers.

Trent House Trent House brings 18 years of government relations experience to the WRA. He is an expert in health care, environmental policy, workers’ compensation and unemployment insurance. He was the lead on minimum wage issues at the state level during the 2015 legislative session and has been appointed to the Paid Leave Task Force in Spokane.

From 2005 to 2008, Trent was director of Government Relations for the WRA. He has also directed Boeing’s state government relations program, headed the Association of Washington Healthcare Plans and worked as a lobbyist for the Association of Washington Business. In 2010, he received AWB’s Heavy Lifter Award for going above and beyond the call as a lobbyist for the business community. ■

June 2015 | 13

NEWS, INFORMATION AND RESOURCES

The restaurant industry’s primary source of information

By Paul Schlienz, Managing Editor News and information are two essential resources for any restaurant operator wanting to remain competitive in Washington’s challenging business climate. The WRA is committed to being the No. 1 place restaurateurs go for industry information.

WRA Web and mobile The WRA website changes from day to day, featuring a dynamic mix of industry news, event listings and registration, training enrollment, regulatory alerts and a full overview of the WRA’s operation. Our website’s excellence led to its winning Gold from the AVA Digital Awards and receiving an honorable mention from the 2015 Hermes Creative Awards.

News and politics: Keep current on the ever-changing hospitality industry with a daily updated feed of industry news and political developments Events: With listings of industry-related functions, training opportunities and marketing/sponsorship possibilities, warestaurant.org is a great way for potential members to get acquainted with the WRA, serving as an invaluable “home base” for the Association’s more than 5,000 members. Updated every weekday, warestaurant.org should be a regular part of any Washington restaurateur’s daily routine.

Washington Restaurant Magazine Washington Restaurant Magazine is the WRA’s monthly magazine, featuring industry news, profitbuilding ideas and trend reports essential to the savvy hospitality professional.

This 32-page glossy magazine is packed with profiles on industry leaders, marketing tips, regulatory updates, legislative information and much more must-have information.

Washington Restaurant Magazine has a readership of 6,310 and is mailed directly to the WRA’s more than 5,000 restaurant, allied and educator members, news media and legislators. Additionally, Washington Restaurant Magazine is circulated to approximately 250 prospective members each month.

To inquire about advertising in Washington Restaurant Magazine, please contact Scott Randall the Allied Relations Manager, at scottr@warestaurant.org.

14 | warestaurant.org

WRA broadcast radio show and podcast All members are invited to appear as guests on the WRA’s weekly radio show, DineNW, where in-house hosts talk about Washington’s restaurant industry, and give listeners a taste of Northwest cuisine. It airs from noon until 1 p.m. every Wednesday on Tacoma’s KLAY AM 1180.

The coverage area includes all major parts of Puget Sound, including Olympia, Tacoma, Seattle, Everett, Bellevue, Kirkland and all of South King County. The show also streams live during the broadcast at www.klay1180.com and available as a podcast download via Apple iTunes.

Thanks to an expansion of recording capabilities at WRA headquarters, the show is now recorded and edited in-house.

We feel the show, which won Gold in the 2015 Hermes Creative Awards, is better than ever and continuing to improve.

Washington Restaurant Weekly Every Thursday, WRA members receive Washington Restaurant Weekly, the WRA’s weekly e-newsletter packed with up-to-theminute industry developments, ideas for boosting profits, political updates and a lineup of information that is crucial to hospitality industry professionals.

Washington Restaurant Weekly has become many members’ preferred method of receiving industry news.

Hot Off the Grill The WRA’s weekly legislative email update makes it easier for members to stay current on state political news as it affects their businesses.

Hot Off the Grill provides the latest information from our Government Affairs team as it fights to protect Washington’s restaurants in the State Legislature and in cities and counties. Keeping members informed of the progress of bills during the legislative session is an important element of the Government Affairs team’s commitment to this industry.

Hot Off the Grill is emailed to members every Friday afternoon when the Legislature is active.

NEWS, INFORMATION AND RESOURCES

Washington Restaurant Market Watch Each week, the WRA provides members with the latest in news of the economy and markets that every restaurateur needs to know. It is posted online at warestaurant.org.

Social media With so many restaurants in Washington establishing a presence on social media websites, the WRA has joined the conversation in a major way. The WRA team maintains active profiles on Facebook and Twitter, and is expanding our outreach to new platforms. Following or friending the WRA on any of its social media sites is the best way to receive the most current news affecting this industry.

Tools for the Trade The WRA’s mission is the help our members succeed. One way that the WRA’s Communications Department does this is through its email newsletter. Tools for the Trade, sent to our members every Wednesday. Featuring information you’ll need on training, resources, events and WRA cost saving programs, Tools for the Trade is a “must read” for restaurateurs.

Advisory Network (Formerly the Consulting Network) The Washington Restaurant Association Advisory Network is a program created to give you access to the state’s leading restaurant experts. Consultants are dedicated to the highest level of performance and client service.

Now, independent operators have access to best-of-class professionals. Members can call 800.225.7166, and a WRA staffer will connect them to a top-notch consultant. Annually, members are entitled to 30 minutes of FREE consulting from each area of expertise. At an average of $200 per hour, that is a $1,800 value. The WRA’s consultants are prepared to answer your questions regarding alcohol compliance, business expansion, business taxes, buying and selling businesses, concept and design development, crisis communications, financial accounting management, health care reform, hiring and retention, human resources, information technology, lease negotiation, legal assistance, marketing and advertising, restaurant efficiencies, public relations, succession planning and workplace safety.

HERO Manual The WRA works hard to be the hero of Washington’s restaurant industry by ensuring that restaurants have the training and information needed to run their businesses successfully. The WRA produces the HERO manual— Handbook for Excellent Restaurant Operations—to guide restaurants through the laws and regulations that can make running a restaurant complex. The HERO Manual is available free of charge, exclusively to members. It is updated annually.

Additional copies are $70, plus shipping and handling. To order, call 800.225.7166, ext. 115.

Webinars The WRA periodically hosts informational webinars. These online training sessions eliminate the hassle of attending onsite training and fit more conveniently into a restaurateur’s busy schedule.

Operators call in and log on to the webinar from a home or office computer. It’s easy! Topics range from health care, profit building, product demos, staff management and plenty of others. Restaurateurs will be amazed at how simple it is to use this time-saving tool.

Marketplace The WRA Marketplace is a comprehensive online resource that connects restaurateurs, owners and managers to suppliers and service providers in the industry.

Extensive and easy to use, the WRA Marketplace features a wealth of information on products, services and special offerings, and provides the means to communicate directly with companies and distributors. The WRA Marketplace provides an environment for companies to manage their advertising presence to thousands of restaurants across Washington. Go to warestaurantmarketplace.com.

Expanding our reach The WRA’s Communications Department has grown in its capabilities to the point that we now offer our services to any hospitality association. Currently, we produce the Missouri Restaurant Association’s website, newsletter and monthly magazine. We are on track to partner with more associations. ■

June 2015 | 15

Your Local Source for Farm to Fork Freshness

With roots in the produce business four generations old, locally owned Duck Delivery Produce is the name restaurants trust for consistent, high quality organic or conventional fruit and vegetables. And, since opening in 2012, Mary’s Harvest Fresh Foods has become the “go to” source for restaurants and food service providers whose guests appreciate locally made, fresh daily, processed L

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DUCK DELIVERY PRODUCE, INC. 800 452-2481 • DUCK DELIVERY OF WASHINGTON, INC. 800 275-2756

Shop by Company Name 3Wire Restaurant Appliance Tom McPeters 22322 20th Ave SE Ste 150 Bothell, WA 98021-8424 206-524-8200 www.3wire.com Parts, Supplies & Service

Adams Financial Concepts LLC Michael Adams 1001 Fourth Avenue Ste 2330 Seattle, WA 98154-1121 206-903-1019 www.adamsfinancialconcepts.com Financial advisors

ALSCO-American Linen Tacoma Steve Bivens 6828 S 204th St Kent, WA 98032-5112 253-474-9446 www.alsco.com Linen supplies & cleaning

A Place of Hospitality Bill Marvin PO Box 280 Gig Harbor, WA 98335-0280 253-858-9255 www.aplaceofhospitality.com Hospitality management & training

Advantage Waypoint Dan Cummens 722 N Regal St Spokane, WA 99202-5031 509-589-1416 www.asmwaypoint.com Foodservice brands, private-label products

American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253-473-1415 www.auiagency.com Business & commercial insurance

AB Foods, LLC Brad McDowell PO Box 832 Toppenish, WA 98948-0832 509-865-2121 www.wabeef.com Premium Northwest Beef

Alliant Jeff Toole 9116 E Sprague Ave #51 Spokane Valley, WA 99206-3601 509-953-7798 ATM and credit card processing

Accent Table Lighting Company Jeff Robb PO Box 2362 Redmond, WA 98073-2362 425-881-2062 www.lampserviceproducts.com Fuel, lamps & gloves

Allied Fire & Security Dyle Hawley 425 W Second Ave Spokane, WA 99201-4311 509-624-3152 www.allied-security.com Commercial Security Services

Acosta Foodservice Sales and Marketing Dave Walker 22407 68th Ave S Kent, WA 98032-2444 425-226-4051 www.acosta.com Resources Ideas Products COP

Alpine Bakery Co. Nicole Burgi 810 N Monroe St Spokane, WA 99201-2109 509-327-7040 Fresh Baked-No Preservatives

ACRAnet Jacquie Brownell 521 W. Maxwell Ave Spokane, WA 99201 800-304-1249 www.acranet.com Employment screening & background checks

2A | 2015–2016 Buyer’s Guide

ALSCO- American Linen Spokane Joey Kink PO Box 3084 Spokane, WA 99220-3084 509-534-2693 www.alsco.com Linen supplies & cleaning

AMP Services LLC Richard Braa 200 W Mercer St Ste 511 Seattle, WA 98119-5908 206-465-1010 www.ampservices.com Outsourced Accounting/Consulting Services Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 503-720-9586 www.anheuser-busch.com Beer, domestic & regional Approach Management Services Samantha Lipoma 1711 S Jackson St Seattle, WA 98144-2112 206-812-3801 www.approachms.com Injury claims management ARF Financial Marcy Richards 10450 Buccaneer Place NW Silverdale, WA 98383-3800 425-770-3762 www.arffinancial.com Financing for Restaurants, Bars & Taverns

Shop by Company Name Auto-Chlor Everett Burke Lyman 702 132nd St SW #103 Everett, WA 98204 www.autochlor.net Cleaning products and repairs Auto-Chlor Seattle Johnny Mavon 4315 7th Ave S Seattle, WA 98108-1705 206-622-0900 www.autochlor.net Cleaning products and repairs Auto-Chlor Tacoma Michael Devers 510 53rd Ave E # A Fife, WA 98424-2740 253-922-5557 www.autochlor.net Cleaning products and repairs Baker Commodities Seattle Jim Hodge PO Box 58368 Seattle, WA 98138-1368 206-243-4781 x 116 www.bakercommodities.com Recycling & used oil Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509-535-5435 www.bakercommodities.com Recycling & used oil Bargreen Ellingson Seattle Jeff Gentling 3627 1st Ave S Seattle, WA 98134-2201 206-682-1472 www.bargreen.com Serving those who serve

Bargreen Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509-324-2939 www.bargreen.com Serving those who serve Bargreen Ellingson Tacoma Dave Bartra 6626 Tacoma Mall Blvd Ste B Tacoma, WA 98409-9086 253-475-9201 www.bargreen.com Serving those who serve Batali Associates Ken Batali 9792 Edmonds Way #226 Edmonds, WA 98020-5940 206-390-8285 www.BataliAssociates.com Restaurant and Hospitality Consulting

Bite Squad Angie Hildreth 2716 Elliott Ave Ste 100 Seattle, WA 98121-3505 952-452-2636 www.bitesquad.com Food delivery service, online ordering Bizlyzer LLC Nishant Padhye 15704 124th Ave NE Woodinville, WA 98072-7903 210-710-1403 www.bizlyzer.com 100% mobile marketing platform BizShotz360° Todd Des Marais 16501 64th St E Ste D Sumner, WA 98390-3003 877-212-4192 www.bizshotz360.com Photographs & Videos for Business

Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206-448-3540 www.bavarianmeats.com Wholesale sausage & meats

BMI Jessica Frost 10 Music Sq E Nashville, TN 37203-4321 615-401-2000 www.bmi.com Music licensing & management

Bell-Anderson Insurance Andy Hoven 600 SW 39th St Ste 200 Renton, WA 98057-4911 425-291-5200 www.bell-anderson.com Business & commercial insurance

Boyd Coffee Company Scott Lochhead 10109 S Tacoma Way Ste C1 Tacoma, WA 98499-4665 800-545-4077 www.boyds.com Coffee, tea & beverage

Bell-Anderson Insurance - Spokane Neil Muller 6519 N Maple St Ste B Spokane, WA 99208-6169 509-465-1133 www.bell-anderson.com Business & commercial insurance

Brantley, Janson, Yost & Ellison, CPAs Robert Janson 1617 S 325th St Federal Way, WA 98003-6009 253-838-3484 www.brantleyjanson.com Accounting, CPA & taxes

2015–2016 Buyer’s Guide | 3A

Shop by Company Name Bread Garden LTD Bob Miller 1001 S 344th St # 2 Federal Way, WA 98003-6795 253-838-6683 www.thebreadgarden.com Wholesale premium bread Bremerton Bottling Co.-Pepsi Cola Mark Emerson 5210 1st St Bremerton, WA 98312-3342 360-377-6262 www.bremertonpepsi.com Non-alcoholic beverage distributor Brown & Brown of Washington, Inc. Patrick McHugh 1501 4th Avenue Ste 2400 Seattle, WA 98101-3631 206-956-1600 www.bnbseattle.com Full service insurance brokerage Bullseye Distributing and Amusements Dave Winfrey 5700 N Havana St Spokane, WA 99217-6546 509-990-6322 www.bullseyeamusement.com Pool tables & darts Caffe Appassionato Seattle Patrick McHugh 4001 21st Ave W Seattle, WA 98199-1201 888-502-2333 www.caffeappassionato.com Wholesale coffee & teas Caffe D’Arte, LLC Kimberly Zier 719 S Myrtle St Seattle, WA 98108-3426 206-762-4381 www.caffedarte.com Wholesale coffee & espresso

4A | 2015–2016 Buyer’s Guide

Cairncross & Hempelmann, P.S. Sandip Soli 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206-587-0700 www.cairncross.com/ eatdrinkshopstay Restaurant attorneys; legal assistance Cascade Job Corps Center David Baker PO Box 852 Sedro Woolley, WA 98284-0852 360-854-2171 cascades.jobcorps.gov/home.aspx Career training & placement Cascade Natural Gas Conservation Incentive Program Brian Farnsworth 22121 20th Ave SE Bothell, WA 98021-4408 866-450-0005 www.cngconserve.com Commercial conservation & energy Case Parts NW Andy Kimmel 25315 74th Ave S #101 Kent, WA 98032-6013 253-854-4900 www.caseparts.com Commercial, refrigeration & case parts Cash & Carry Ballard #562 Rob Blowers 1155 NW Ballard Way Seattle, WA 98107-4639 206-789-7242 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bellevue #559 Ed Proso 2208 136th Pl NE Bellevue, WA 98005-1848 425-644-4638 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Bellingham #552 Don Hennigs 405 Ohio St Bellingham, WA 98225-4641 360-676-7360 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Bremerton #518 Robert Crow 335 N Wycoff Ave Bremerton, WA 98312-4014 360-377-8331 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Everett #553 Kerry Craig 2917 Cedar St Everett, WA 98201-3751 425-339-2628 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Federal Way #556 Rob Stevenson 1628 S 344th St Federal Way, WA 98003-6852 253-925-0550 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Kelso #542 Tony Voukidis 2303 Talley Way Kelso, WA 98626-5512 360-425-7090 www.smartfoodservice.com Produce, meats & dairy Cash & Carry Kent #555 Jim Low 21504 84th Ave S Kent, WA 98032-2446 253-872-7586 www.smartfoodservice.com Produce, meats & dairy

Shop by Company Name Cash & Carry Lynnwood #557 Tim Grant 6412 204th St SW Lynnwood, WA 98036 425-672-1886 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry South Tacoma #579 Randy Drake 111 S 112th St Tacoma, WA 98444-5711 253-539-7105 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Yakima #574 Jeff Tillman 1406 E Mead Ave Union Gap, WA 98903-3912 509-248-9390 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry N Seattle #549 Paul Heiting 13102 Stone Way N Seattle, WA 98133-7617 206-364-1733 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Spokane #573 Rob Kuonen 7630 N Division St Spokane, WA 99208-5614 509-489-8800 www.smartfoodservice.com Produce, meats & dairy

CCTV CameraScan Rob Salopek PO Box 980 North Bend, WA 98045-0980 425-888-9778 www.cctvcamerascan.com Closed circuit television surveillance

Cash & Carry Olympia #548 Bob Wood 1010 Fones Rd SE Olympia, WA 98501-2107 360-459-2820 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Spokane Valley #578 Matt Monigold 211 S McKinnon Spokane Valley, WA 99212-0742 509-535-7710 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Rainier #583 Derek Mooney 1915 21st Ave S Seattle, WA 98144-4505 206-302-0216 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Tacoma #550 Brendan Southard 6208 Tacoma Mall Blvd Tacoma, WA 98409-6827 253-472-6879 www.smartfoodservice.com Produce, meats & dairy

Central Payment Barry Harter 18071 McCorquedale Road Mount Vernon, WA 98273-7292 360-333-0636 www.cpay.com Merchant service, POS, Loyalty Program

Cash & Carry Richland #575 Larry Covey 1939 Fowler St Richland, WA 99352-4846 509-374-3905 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Tukwila #561 Rick Arriola 230 Andover Park E Tukwila, WA 98188-2903 206-246-6017 www.smartfoodservice.com Produce, meats & dairy

Charlie’s Produce Wayne Ludvigsen PO Box 24606 Seattle, WA 98124-0606 206-625-1412 www.charliesproduce.com Fresh produce & daily delivery

Cash & Carry S Seattle #551 General Manager 1760 4th Ave S Seattle, WA 98134-1502 206-343-7156 www.smartfoodservice.com Produce, meats & dairy

Cash & Carry Vancouver #566 Randy Hughes 10611 NE 53rd St Vancouver, WA 98662-6161 360-944-9199 www.smartfoodservice.com Produce, meats & dairy

Charlie’s Produce Spokane Art Vega 3530 E Ferry Ave Spokane, WA 99202-4631 509-535-7393 www.charliesproduce.com Locally sourced fresh produce

Central Washington Fair Association Peggy Peterson 1301 S Fair Ave Yakima, WA 98901-5500 509-248-7160 Event management

2015–2016 Buyer’s Guide | 5A

Shop by Company Name ChefTec Culinary Software Services Gwendolyn West 2930 Center Green Court Boulder, CO 80301 303-447-3334 www.cheftec.com Inventory, menu costing & nutritional analysis software Choice Organic Teas Ray Lacorte 600 S Brandon St Seattle, WA 98108-2240 206-525-0051 www.choiceorganicteas.com Exclusively certified organic teas Chukar Cherry Company Pamela Montgomery PO Box 510 Prosser, WA 99350-0510 509-786-2055 www.chukar.com Wholesale berries & nuts Clark Nuber CPAs Pete Miller 10900 NE 4th St Bellevue, WA 98004-5873 425-454-4919 www.clarknuber.com Accounting, CPA & taxes Clevenger Associates Tony Clevenger 11803 101st Ave Ct E Ste 203 Puyallup, WA 98373-3473 253-841-7811 www.clevengerassoc.com Facility consulting & design CLG Employer Resources Holly Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 425-391-4141 clgemployerresources.com Employee benefits & health insurance

6A | 2015–2016 Buyer’s Guide

Click Wholesale Distributing Rick Steckler 19215 66th Ave S Kent, WA 98032-1171 206-763-3200 clickdistributing.com Beer, liquor & wine

Columbia Distributing Co., Inc. Tommie Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509-662-1673 www.columbiadistributing.com Beer, domestic & regional

Coca-Cola Foodservice Cindy Markee 9705 E Montgomery Ave Spokane, WA 99206-4119 509-921-6200 www.coca-cola.com Total beverage provider

Comcast Business Auburn Lisa Pitt 4020 Auburn Way N Auburn, WA 98002-1315 206-510-2670 www.comcast.com Internet, phone & TV

Coca-Cola Refreshments Erik Christiansen 1110 112th Ave NE Ste 300 Bellevue, WA 98004-4573 425-990-2500 www.coca-cola.com Total beverage provider

Comcast Business Olympia John Koch 440 Yauger Way SW Olympia, WA 98502 360-280-3429 www.comcast.com Internet, phone & TV

Coeur d’Alene French Baking Company Teresa Nickell 6701 S 216th St Kent, WA 98032-1389 253-395-9695 www.cdabaking.com Breads for Restaurants/Foodservice

Comcast Business Puyallup Jennifer Gustin 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253-405-7970 www.comcast.com Internet, phone & TV

Color Graphics Screenprinting & Deer Creek Awards Voshte Demmert-Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360-352-3970 www.colorgraphicswa.com Apparel Branding Made Simple!

Columbia Cascade Winery Association George Valison 301 Angier Ave Ste B Cashmere, WA 98815-1301 509-782-0708 www.columbiacascadewines.com Wine & vintner association

Comcast Business Redmond Jonathan Ray PO Box 97007 Redmond, WA 98073-9707 www.comcast.com Internet, phone & TV Comcast Business Seattle Dave Paciocco 12645 Stone Ave N Seattle, WA 98133-8315 425-508-4143 www.comcast.com Internet, phone & TV

2015–2016 Buyer’s Guide | 7A

Shop by Company Name Comcast Business Spokane Brandon Lennick 1717 E Buckeye Ave Spokane, WA 99207-4908 509-220-8745 www.comcast.com Internet, phone & TV

Costco #1029 Covington James Hickey 27520 Covington Way SE Covington, WA 98042-9100 253-796-1004 www.costco.com Produce, meats & dairy

Costco #114 Everett Felix Vindiola 10200 19th Ave SE Everett, WA 98208-4256 425-379-7451 www.costco.com Produce, meats & dairy

Communication Solutions Resources Sean Cook 9927 NE 144th Lane Ste 808 Kirkland, WA 98034-3917 425-242-0272 www.communicationsr.com Cost recovery, audit, overcharge

Costco #103 Clarkston Stephanie Suko 301 5th St Clarkston, WA 99403-1860 509-758-1800 www.costco.com Produce, meats & dairy

Costco #13 Silverdale Mike O’Hara 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360-692-9213 www.costco.com Produce, meats & dairy

Costco #106 Aurora Village Bill Ingram 1175 N 205th St Seattle, WA 98133-3206 206-546-0480 www.costco.com Produce, meats & dairy

Costco #19 Bellingham Netra McGrew 4299 Guide Meridian St Bellingham, WA 98226-6475 360-671-6947 www.costco.com Produce, meats & dairy

Costco #1086 East Vancouver Ben Tehrani 19610 SE 1st St Camas, WA 98607-7472 360-258-6221 www.costco.com Produce, meats & dairy

Costco #486 Kennewick Shawn Hancock 8505 W Gage Blvd Kennewic, WA 99336-8120 509-737-8861 www.costco.com Produce, meats & dairy

Costco #110 Issaquah Dick Snyder 1801 10th Ave NW Issaquah, WA 98027-5384 425-313-0965 www.costco.com Produce, meats & dairy

Costco #6 Southcenter Todd Young 400 Costco Drive #150 Tukwila, WA 98188-4808 206-575-9191 www.costco.com Produce, meats & dairy

Costco #112 Wenatchee Scott Elliott 375 Highline Dr S East Wenatchee, WA 98802-5344 509-886-0593 www.costco.com Produce, meats & dairy

Costco #61 Federal Way Jeremy Cook 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253-874-3652 www.costco.com Produce, meats & dairy

Consolidated Food Management John Franks 7429 SE 27th St Mercer Island, WA 98040-2753 206-678-3423 www.cfm.com Contract foodservice management Corporate Cost Control Pam Kiel PO Box 1180 Londonderry, NH 03053-1180 800-207-6926 www.corporatecostcontrol2.com Unemployment cost control Costco #1 Seattle Todd Young 4401 4th Ave S Seattle, WA 98134-2311 206-622-3136 www.costco.com Produce, meats & dairy Costco #1013 Union Gap Greg Schatz 2310 Longfibre Ave Union Gap, WA 98903-1513 509-454-5242 www.costco.com Produce, meats & dairy

8A | 2015–2016 Buyer’s Guide

Shop by Company Name Costco #624 Gig Harbor Wayne Harris 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253-853-8600 www.costco.com Produce, meats & dairy

Costco #662 Burlington Julie Eringer 1725 S Burlington Blvd Burlington, WA 98223-3223 360-757-5703 www.costco.com Produce, meats & dairy

Costco #95 Tacoma Cindy Petersen 2219 S 37th St Tacoma, WA 98409-7473 253-475-5595 www.costco.com Produce, meats & dairy

Costco #639 Sequim Brian Wright 955 W Washington St Sequim, WA 98382-3266 360-406-2025 www.costco.com Produce, meats & dairy

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509-842-0003 www.costco.com Produce, meats & dairy

Costco Business Center Mary Darr 19105 Highway 99 Lynnwood, WA 98036-5228 425-640-7745 CostcoBusinessDelivery.com Produce, meats & dairy

Costco #64 Tumwater Dave Ryan 5500 Littlerock Rd SW Tumwater, WA 98512-7363 360-357-6580 www.costco.com Produce, meats & dairy

Costco #740 Lacey Gail Hibbs 1470 Marvin Rd NE Lacey, WA 98516-3870 360-412-3500 www.costco.com Produce, meats & dairy

Costco Business Center Fife Brent Colby 3900 20Th St E Fife, WA 98424-1818 253-719-1950 www.costco.com Produce, meats & dairy

Costco #642 Marysville Shelly Jones 16616 Twin Lakes Ave Marysville, WA 98271-4701 360-652-4532 www.costco.com Produce, meats & dairy

Costco #747 Woodinville Doug Tisdel 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425-806-7700 www.costco.com Produce, meats & dairy

Crown Distributing LLC Peter Bargreen 17117 59th Ave NE Arlington, WA 98223-4750 425-252-4192 www.crowndistributing.com Beer, domestic & imports

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509-466-9668 www.costco.com Produce, meats & dairy

Costco #772 Vancouver James Gay 6720 NE 84th St Vancouver, WA 98665-2016 360-828-2262 www.costco.com Produce, meats & dairy

Costco #660 Puyallup Eric Johnson 1201 39th Ave SW Puyallup, WA 98373-3803 253-445-7543 www.costco.com Produce, meats & dairy

Costco #8 Kirkland Rich Graber 8629 120th Ave NE Kirkland, WA 98033-5865 425-827-1693 www.costco.com Produce, meats & dairy

CSM Bakery Products Noel Schanz 1912 Montreal Rd Tucker, GA 30084-5201 951-206-1265 www.csmbakerysolutions.com Leading Bakery Supplier in North America Curtis Law Group Marisa Broggel 3400 188th St SW Ste 565 Lynnwood, WA 98037-4773 425-409-2745 www.curtislaw-pllc.com Legal representation for liquor licensees

2015–2016 Buyer’s Guide | 9A

Shop by Company Name Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 866-944-2653 www.customgasketsnw.com Gaskets, hardware & fabrication

Deals Ashore Inc. Walter Jackson 25010 235th Ct SE Maple Valley, WA 98038-7914 855-355-3332 www.deals-ashore.com Digital marketing

Dick’s Restaurant Supply Seattle Mike Hoye 2963 1st Ave S Seattle, WA 98134-1821 206-382-0160 www.Dicksrestaurantsupply.Com Restaurant & catering equipment

Cyrus O’Leary’s Pies Airway Heights Ken Hazelton 1528 S Hayford Rd Airway Heights, WA 99001-9404 509-624-5000 www.cyruspies.com Restaurant quality pies

Degginger McIntosh & Associates Rob Knode 3977 Harbour Point Blvd SW Mukilteo, WA 98275-5454 425-740-5200 www.dmainsurance.com Insurance and financial services

Dinerware, Inc. Rob Salas 400 N 34th St Ste 400 Seattle, WA 98103-8600 206-388-2878 www.dinerware.com POS software & hardware

Cyrus O’Leary’s Pies Spokane Barclay Klingel PO Box 19225 Spokane, WA 99219-9225 509-624-5000 www.cyruspies.com Restaurant quality pies

Demitri’s Seasonings Demitri Pallis PO Box 84123 Seattle, WA 98124-5423 206-764-6006 www.demitris.com Cocktail mixes & beverages

Distant Lands Coffee Cindi Hughes 801 Houser Way N Renton, WA 98057-5506 425-917-2920 www.dlcoffee.com Wholesale coffee & espresso

Darigold, Inc. Jonathan Bentley 1130 Rainier Ave S Seattle, WA 98144-2842 206-273-8436 www.darigold.com Fresh, local dairy

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360-676-1260 www.dickersondistributors.com Beer, spirits & wine

Dorsey & Whitney LLP Josh Piper 701 Fifth Ave Suite 6100 Seattle, WA 98104-7043 206-903-8800 www.dorsey.com Business law firm

DarPro Solutions Brad Fleeman 2041 Marc Ave Tacoma, WA 98421-2945 253-572-3922 www.darlingii.com Grease recycling, Trap Service

Dick’s Restaurant Supply Bellevue Dirk Happee 2102 140th Ave NE Bellevue, WA 98005-2008 425-289-0680 www.Dicksrestaurantsupply.Com Restaurant & Catering equipment

Double “D” Knitting & Glove, Inc Dudley Duncan 22500 Jameson Drive Calabasas, CA 91302-5852 818-222-4588 www.ddgloves.com Cut resistant gloves

Davis Wright Tremaine LLP Riley Lagesen 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503-778-5201 www.dwt.com Restaurant attorneys & legal advice

Dick’s Restaurant Supply Mount Vernon Dave Becker 324 Chenoweth St Mount Vernon, WA 98273-9045 360-848-0259 www.Dicksrestaurantsupply.Com Restaurant & Catering equipment

Dr Pepper Snapple Group Debbie Elliott 1927 NE 34th Pl Renton, WA 98056-8017 425-235-0813 www.drpeppersnapplegroup.com Non-alcoholic beverage distributor

10A | 2015–2016 Buyer’s Guide

Shop by Company Name Draft Doctor Dave Whitney PO Box 31024 Portland, OR 97231-0024 800-689-1366 www.draftdoctorllc.com Draft system cleaning & installation Duck Delivery of Washington, Inc. Ron Gustin 1509 45th St E Sumner, WA 98390-2201 253-891-8918 www.duckdelivery.com Fresh Produce. Quality & Service.

Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206-245-6401 Accounting, Business taxes, CPA Equifax Workforce Solutions Sarita Veach 27433 226th Ave SE Maple Valley, WA 98038-8117 425-413-5842 www.equifaxworkforce.com Unemployment cost control

Duck Delivery Produce Derek DeLandro 8448 NE 33rd Dr Portland, OR 97211-2105 503-288-9380 www.duckdelivery.com Fresh Produce. Quality & Service.

ERNWest Federal Way John Meier PO Box 4417 Federal Way, WA 98063-4417 800-433-7601 www.ernwest.com Workers’ compensation claims management

Dynamik, The Business Experience Melanie Ferrini 615 2nd Ave Ste 720 Seattle, WA 98104-2226 206-686-2525 www.dynamikspace.com Branding, marketing, design, interiors

ERNWest Olympia John Meier 1550 Irving St SW Ste 300 Tumwater, WA 98512 800-433-7601 www.ernwest.com Workers’ compensation claims management

Eastside Ice Machines Fred Stray 6421 S 143rd St Tukwila, WA 98168-4625 206-248-0770 www.eastsideicemachines.com Ice machine sales

ERNWest Spokane John Meier 421 W Riverside Ave Ste 461 Spokane, WA 99201-0402 800-433-7601 www.ernwest.com Workers’ compensation claims management

Ecolab Michael Brandal 31919 1st Ave Ste 100 Federal Way, WA 98003-5258 253-733-3001 www.ecolab.com Dishmachine & cleaning chemicals

Essential Baking Leslie Heller 5601 1st Ave S Seattle, WA 98108-2404 206-545-3804 www.essentialbaking.com Organic, artisan bakery

Essential Benefits Gordon Kushnick 4010 NE 88th St Seattle, WA 98115-3741 206-906-9815 essential-benefits.com Health Insurance - Employee Benefits Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206-545-4194 www.globespun.com Wholesale organic products Experience Tea Studio Roberta Fuhr 195 Front St N Studio C Issaquah, WA 98027-3262 206-406-9838 www.experience-tea.com Tea, Teaware Farmer Brothers Company Mike Dail 8660 Willows Rd NE Redmond, WA 98052-3498 425-883-0530 www.farmerbroscousa.com Wholesale coffee & tea Fidalgo Bay Coffee David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360-757-8818 www.fidalgobaycoffee.com Wholesale coffee & teas Fikes Mark Sims 8041 S 228th St Ste 101 Kent, WA 98032-2919 253-854-2439 www.fikesproducts.com Paper, plastic & cleaning supplies

2015–2016 Buyer’s Guide | 11A

Shop by Company Name Fireguard Extinguisher Service Norman Cole 621 W State St Aberdeen, WA 98520-6028 360-532-4311 www.fireguardextg.com Fire protection service

Food Creativity at Work Renata Bocayuva 1312 S Pearl St Seattle, WA 98108-2336 206-795-3019 www.foodcreativityatwork.com Menu & recipe development

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360-416-5117 www.foodservicesinc.com Locally Owned and Operated

First Data Steven Paterson 6200 S Quebec St Ste 420A Greenwood Village, CO 80111-4720 303-967-5173 www.firstdata.com Credit card processing

Food Service Equipment - FSE Sales & Service Robby Fuller 2825 Marvin Rd NE Ste T Lacey, WA 98516-3134 360-943-6479 www.foodsvcequipment.com New & Used Equipment & Smallwares

Fortiphi - Blaine Scott Locker 228 Martin St Blaine, WA 98230-4017 800-795-7301 www.fortiphi.com Restaurant Insurance and Benefits

Fishbowl Marketing Joe Gabriel 44 Canal Center Plz Ste 500 Alexandria, VA 22314-1563 800-836-2818 www.fishbowl.com/washington Online & email marketing Fit HR Amanda Mayo 303 91st Ave NE E502 PMB 107 Lake Stevens, WA 98258-2539 800-457-9842 www.fullyhr.com HR, Human resources FiveStars Jeremiah Smith 1517 12th Ave Seattle, WA 98122-3955 425-315-5699 www.fivestars.com Loyalty and Smart Marketing FloHawks Plumbing and Septic Steve Redford PO Box 73399 Puyallup, WA 98373-0399 253-606-1115 www.flohawks.com Septic & drain cleaning

12A | 2015–2016 Buyer’s Guide

Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206-730-2662 www.fserinc.com Quality, professional, guaranteed repairs Food Services Of America - Seattle/ Kent/Everett Randy Irvine PO Box 3547 Seattle, WA 98124-3547 425-251-3897 www.fsafood.com/main/ serviceareas/seattle.aspx Highest Level Broadline Service

Fortiphi - Mt Vernon Scott Locker 811 Cleveland Ave Mount Vernon, WA 98273-4210 800-795-7301 www.fortiphi.com Restaurant Insurance and Benefits Foster Pepper PLLC Jeremy Eckert 1111 Third Ave Suite 3400 Seattle, WA 98101-3264 206-447-6284 www.foster.com Quality Legal Advice and Responsive Service

Fournier Insurance Solutions Ryan Fornier 5712 Orchard St W University Place, WA 98467-3822 Food Services Of America - Spokane 253-473-3010 www.fourniergroup.net Cliff Hoye Business & commercial insurance PO Box 6248 Spokane, WA 99217-6248 Fran’s Chocolates 509-483-7670 Andrina Bigelow www.fsafood.com/main/ 5900 Airport Way S serviceareas/spokane.aspx Seattle, WA 98108-2776 Broadline distributor 206-322-0233 www.franschocolates.com Artisan Confections

Shop by Company Name Franz Family Bakeries Nate Howerton 110 N Fancher Road Spokane Valley, WA 99212-0850 208-790-6577 www.franzbakery.com The Good Breads!

Gecko Hospitality Kevin Kalstad P.O. Box 83556 Portland, OR 97283-0556 503-660-8565 www.geckohospitality.com Restaurant and Hospitality Recruiting

GraTrack LLC Craig Clark 2522 North Proctor Street Dept 301 Tacoma, WA 98406-5338 571-357-4728 www.gratrack.com Tip Income Tracking Software

Franz Family Bakeries Seattle Division Todd Fultz PO Box 24327 Seattle, WA 98144-0327 206-322-0931 www.franzfamilybakery.com Northwest local bakery

Gemelli Coffee Roastery Paul Jacob 418 W 1st Ave Spokane, WA 99201-3707 509-838-3073 www.jacobsjava.com Fresh Roasted Wholesale Coffee

Great Western Business Group Tina Anderson 4111 E Madison St PMB 238 Seattle, WA 98112-3241 206-708-7674 Property owner & landlord

Fremont Mischief Mike Sherlock 4509 Interlake Ave N #247 Seattle, WA 98103-8617 206-632-0957 www.fremontmischief.com Craft spirits & tasting room Future POS Tom Potter 816 NE 87th Ave Ste 200 Vancouver, WA 98664-1991 360-693-2325 www.iss4pos.com POS & security systems Garvey Schubert Barer Greg Duff 1191 2nd Ave Ste 1800 Seattle, WA 98101-2996 206-464-3939 www.gsblaw.com Restaurant attorneys & legal advice Gasket Guy of King Co. Inc. Sue White 914 164th St SE Ste B12-156 Bothell, WA 98012-6385 206-491-9535 www.GasketGuyofKingco.com Refrigeration Gaskets, Small Repair

General Biodiesel, Inc. Zach Shelton 6333 1st Ave S Seattle, WA 98108-3228 206-932-1600 www.gbdnw.com Local, Sustainable Oil Recycling Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360-693-1900 www.global4security.com Affordable Facility Management Gordon Thomas Honeywell LLP Seattle Craig Wright 600 University Suite 2100 Seattle, WA 98101-4161 206-676-7500 www.gth-law.com Restaurant attorneys & legal advice Gordon Thomas Honeywell LLP Tacoma Shelly Andrew 1201 Pacific Ave, Suite 2100 Tacoma, WA 98402-4314 253-620-6500 www.gth-law.com Restaurant attorneys & legal advice

Green Air Supply Tom Hoare 216 Puyallup Ave #111 Tacoma, WA 98421-1114 253-226-1596 www.greenairsupply.com Environmental nitrogen supply H.I.H.I.T. Amber Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 877-892-9203 www.hihittrust.com Medical & dental insurance Hamlin Group, The LLC Larry Hamlin 2980 76th Ave Se, Ste 102 Mercer Island, WA 98040-2774 206-948-7424 www.thehamlingroup.net Construction, development & design Hanover Thi Lee 160 Spear St Ste 750 San Francisco, CA 94105-1562 415-852-6825 www.hanover.com Property and casualty insurance

2015–2016 Buyer’s Guide | 13A

Shop by Company Name Harbor Pacific Bottling Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360-482-4820 www.harborpacificbottling.com Pepsi beverage distributor Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360-642-3331 www.harborpacificbottling.com Pepsi beverage distributor Harbor Wholesale Tracy Elders 3901 Hogum Bay Rd. SE Lacey, WA 98516 360-754-4484 www.harborwholesale.com Foodservice Solutions, Family Owned Heartland Payment Systems Harry Wagoner 331 8th Ave W Kirkland, WA 98033-5317 405-818-0914 www.heartlandpaymentsystems.com Payment processing, payroll & marketing Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter Michael Lancey PO Box 30550 Seattle, WA 98113 -0550 800-646-4387 www.hftpwa.org Networking & education association

14A | 2015–2016 Buyer’s Guide

Humble & Davenport Insurance Robert Davenport 3500 Maple Valley Hwy Renton, WA 98058-2871 425-226-8221 www.humbledavenport.com Restaurant, Business & Commercial Insurance Inderbitzin Distributors, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253-922-2592 x 1023 www.inderbitzin.com Distributor, snacks, jerky & pastries Inland Data Services Dave Metzger 109 S Scott St Ste B-5 Spokane, WA 99202-2177 509-220-9940 www.inland-data.com Install & support POS systems Insurance Services Group, Inc. Trevor Campbell PO Box 1658 Edmonds, WA 98020-1658 425-775-6446 www.insuranceservicesgroup.com Business & commercial insurance Insurance Services, Inc. Ron Sarka 100 N Morain St Ste 200 Kennewick, WA 99336-2905 509-735-3333 www.insurance-services.net Business & commercial insurance Jones Marketing Company Randy Jones 7536 15th Ave NW Seattle, WA 98117-5409 206-783-6925 www.jonesmarketingcompany.com Tabletop supplies

Juice Tyme Inc. June Lee 4401 S Oakley Ave Chicago, IL 60609-3020 773-579-1291 juicetyme.com Juice concentrates and cocktails.

K & J Accounting Jason Soper 426 SW 153rd St Burien, WA 98166-2215 206-244-0491 www.kjaccounting.net Accounting, CPA & taxes Kato Enterprises, LLC Janet Kato 24 Roy St #27 Seattle, WA 98109-4018 206-427-6247 www.katoenterprisesllc.com Provider of massaging insoles Kelly-Mincks Bill Kelly 18686 142nd Ave NE Ste 3B Woodinville, WA 98072-8523 425-481-9036 www.kelly-mincks.com Commercial equipment sales Key Impact Sales & Systems, Inc. Mark Adams 7478 SW Coho Ct Tualatin, OR 97062-9277 253-856-1979 www.foodservice-brokers.com Broker Food & Beverage Khamu Solutions Steve Lipkin 1655 W Fairview Ave Ste 119 Boise, ID 83702-5100 208-345-2250 www.khamu.com POS software & hardware

2015–2016 Buyer’s Guide | 15A

2015–2016 Buyer’s Guide | 19A

20A | 2015–2016 Buyer’s Guide

Shop by Company Name King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 509-444-3700 www.kingbeverage.com Beer, domestic & regional

Leschi Consultants, LLC Larry Faust 157 Power Avenue Seattle, WA 98122-6545 206-322-5312 www.leschiconsultants.com Technology solutions for restaurants

know’N’act Srivats Srinivasan 14711 NE 29th Pl, Suite 105 Bellevue, WA 98007-8611 425-749-7350 knownact.com Customer feedback & satisfaction

Liberty Orchards Aplets & Cotlets Jeremy Leavitt PO Box C Cashmere, WA 98815-0485 509-782-2191 www.libertyorchards.com Aplets & Cotlets manufacturer

L & E Bottling Co., Inc. Paul Lawrence PO Box 11159 Olympia, WA 98508-1159 360-357-3812 www.olympiapepsi.com Pepsi & Dr. Pepper

Lovsted-Worthington Insurance Wendy Pyle 424 Third Ave W Seattle, WA 98119-4022 206-838-1026 www.lovstedworthington.com Insurance brokerage

La Panzanella Antonio Galati 18300 Cascade Ave S Ste 260 Tukwila, WA 98188 206-903-0500 www.lapanzanella.com Italian crackers & crisps

Loyal Mark LLC Sam Sorbara 3450 Northlake Blvd Suite 203 Palm Beach Gardens, FL 33403-1711 905-726-5343 www.loyalmark.com Marketing Solutions provider

Law Office Of Stuart A Heller Stuart Heller 1325 4th Ave Ste 940 Seattle, WA 98101-2509 206-623-0579 www.theleasinglawyer.com Industry attorney & lease negotiation

LyfeBank Randy Ray PO Box 697 La Conner, WA 98257-0697 360-466-9100 www.lyfesystems.com Healthcare insurance benefits

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206-241-9343 www.lba-inc.com Dough, pastries & pies

Maitre’D by Posera Michael Walker 11057 8th Ave NE Seattle, WA 98125-6103 206-364-8686 www.maitredpos.com POS provider

Maletis Beverage Linda Hoffmaster 600 SE Assembly Ave Ste 150 Vancouver, WA 98661-5583 503-735-2300 www.maletis.com Quality, Teamwork, Customer Satisfaction Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 206-624-4590 www.manitowocice.com Manitowoc wholesaler & distributor Marinelli Shellfish Tessy Alarcon-Poore 2383 S 200Th St Des Moines, WA 98198-5571 206-870-0233 www.marinellishellfish.com Shellfish distributor & marketer MarkeTeam Dan Miles 1115 W 36th St Vancouver, WA 98660-1409 360-696-3984 www.marketeamnw.com Commerical Foodservice Equipment Solutions Mckenzie Chase Management Mike Lancey PO Box 30550 Seattle, WA 98113-0550 206-547-8277 www.mckenziechase.com Tax credit advisors Medosweet Farms David Chinchar PO Box 749 Kent, WA 98035-0749 253-852-4110 www.medosweet.com Dairy, eggs & juice

2015–2016 Buyer’s Guide | 21A

Shop by Company Name Merrill Lynch Dave Ludwig 1201 Pacific Ave Ste 1800 Tacoma, WA 98402-4311 253-597-8307 www.wealthmanagement.ml.com Employee benefits

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253-395-9266 www.naturalwavejuice.com Non-alcoholic beverage distributor

Odom Corporation Spokane Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509-458-4100 X 2110 www.odomcorp.com Premier wholesale beverages

Michael B. Crane & Associates, PS Michael Crane 1155 N State St Suite 420 Bellingham, WA 98225-5024 360-734-4700 www.mbcrane.com Bookkeeping and accounting

Northwest Brew Gear Michael Scally PO Box 9543 Spokane, WA 99209-9543 509-720-8511 www.nwbrewgear.com Custom design & product sourcing for craft beverage industry

Odyssey Enterprises Inc Celeka Mouton 206 SW Michigan St Seattle, WA 98106-1908 206-762-7256 www.treasuresbyodyssey.com Custom seafood processor

Miller Coors Lara Dunbar 3741 Douglas Blvd Ste 290 Roseville, CA 95661-3809 916-771-6447 www.millercoors.com Beer Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360-479-0880 www.mindermeats.com Locally-sourced beef, pork and poultry Moss Adams Tacoma LLP Gina St. George 1301 A St Ste 600 Tacoma, WA 98402-4205 253-284-5214 www.mossadams.com Accounting, CPA & taxes National Business System Inc. Bob Purnell 24425 Pacific Hwy S Kent, WA 98032-4079 206-418-6196 www.nbsystems.com POS Choices & Solutions

22A | 2015–2016 Buyer’s Guide

Northwest Foodservice Show Orran Greiner 8565 SW Salish Ln Ste 120 Wilsonville, OR 97070-6901 503-582-9482 www.nwfoodserviceshow.com Tradeshow supplies & products Northwest Kitchen Exhaust Cleaning Matt Williams PO Box 25579 Federal Way, WA 98093-2579 206-948-6288 www.nwkec.com Hood cleaning & service Northwest Loss Prevention Consultants Douglas Rector PO Box 3142 Renton, WA 98056-0007 425-271-0312 www.nwlpc.com Pre-employment screening & mystery shopping Odom Corporation Bellevue Dale Piper 11400 SE 8th St Ste 300 Bellevue, WA 98004-6409 425-456-3513 www.odomcorp.com Premier wholesale beverages

Office Depot Jim Hudson 6600 N Military Trail Rd Boca Raton, FL 33496 253-468-5083 business.officedepot.com Office supplies and print services Ogden Murphy Wallace PLLC Karen Sutherland 901 Fifth Avenue, Suite 3500 Seattle, WA 98164-2008 206-447-7000 www.omwlaw.com Attorney Olympic Distributing Company Joe Gladfelter 82 S Bayview Ave Port Angeles, WA 98362-8605 360-452-8966 Beer, domestic & regional Olympic Restaurant Equipment Eric Schwartz PO Box 3461 Sequim, WA 98382-5030 360-582-1050 www.OlympicRestaurantEquipment. com Equipment sales & supplies

Shop by Company Name On Deck Capital Laura Katz 1400 Broadway New York, NY 10022-2708 888-701-4390 www.ondeckcapital.com Small business loans

Pacific Northwest Baking Co. Phil Thompson PO Box 890 Sumner, WA 98390-0160 253-863-0373 www.pnwb.com McDonald’s hamburger buns

Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360-696-0766 www.corwinbevco.com Non-alcoholic beverage distributor

Oracle MICROS Seattle Doug Bush 415 S Brandon St Seattle, WA 98108-2237 206-763-1010 www.micros.com POS for iPad & registers

Pacific Wine & Spirits Katelyn Tupper 6100 Carillon Pt Kirkland, WA 98033-7451 425-629-2100 www.southernwine.com Spirits distributor

Perdue Foods LLC Barbara Davis 1500 E College Way, Ste A PMB 449 Mount Vernon, WA 98273-5637 360-424-7947 www.drapervalleyfarms.com Local & fresh chicken

Oregon Hood Cleaning Bob Bambrick 8059 State St Salem, OR 97317 877-493-1163 www.oregonhoodcleaning.com Certified Exhaust Hood Cleaning

PCI - Professional Claims Intervention Mark Greenblat 2050 112th Ave NE Ste 115 Bellevue, WA 98004-2905 425-373-4982 www.pcinc.com Workers’ compensation management

Performance Reps NW Jeff Cunningham PO Box 971 Vashon, WA 98070-0971 206-463-6565 www.prnw.com Manufactures’ Representative Foodservice Equipment

Oregon Oils, Inc. Matt Burns 2515 NW 28th Ave Portland, OR 97210-2003 503-233-0818 www.oregonoilsinc.com Used cooking oil recycler P.A.T. Ferguson Consulting Patty Ferguson 3800A Bridgeport Way W Ste 300 University Place, WA 98466-4416 253-566-3698 www.dramshopexpertwitness.com Liquor training & compliance Pacific Commercial Brokers Tom O’Brien 221 S 28th St Ste 103 Tacoma, WA 98402-2726 253-507-5442 www.pacificcommercialbrokers.com Buy, sell & valuation

Peizer Commercial Real Estate LLC Mark Peizer 121 Windsor Dr SE Sammamish, WA 98074-3420 206-909-3314 Real Estate and Leasing Peninsula Bottling Company Freia Otterstetter 311 S Valley St Port Angeles, WA 98362-2257 360-457-3383 www.peninsulabottling.com Non-alcoholic beverage distributor PepsiCo Jeff Thomson 2300 26th Ave S Seattle, WA 98144-5339 425-424-3669 www.pepsi.com Non-alcoholic beverage distributor

Personnel Management Systems, Inc. Jack Goldberg 8259 122nd Ave NE Ste 300 Kirkland, WA 98033-8029 425-576-1900 www.hrpmsi.com Human resources Outsourcing Peterson Company, The Lynn Throssel 1102 D St NE Auburn, WA 98002-4015 253-735-0313 www.petersoncheese.com Specialty cheese & charcuterie Peterson Sullivan LLP Gerry Adams 601 Union St Ste 2300 Seattle, WA 98101-2317 206-382-7777 www.pscpa.com Accounting, CPA & taxes

2015–2016 Buyer’s Guide | 23A

Shop by Company Name Pleasant Hill Cellars Larry Lindvig 32305 NE 8th St Carnation, WA 98014 425-333-6770 www.pleasanthillcellars.com Winery

Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425-827-7279 www.pro-pacific.com Foodservice equipment and supplies

Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206-679-1037 www.restaurantgroup.com Branding, marketing, menu & design

Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253-332-3468 www.pointofsolutions.net POS software & hardware

Proximo Spirits Matt McCarthy 9611 39th Ave SW Seattle, WA 98136-2800 206-854-7818 www.proximospirits.com Supplier, spirits & liquor

Restaurant Seminar Institute Ed Hynes PO Box 308 Edmonds, WA 98020-0308 800-526-5798 www.restaurantseminars.com Accounting, CPA & taxes, P&L review

Pointe Pest Control Ray Vanderlouw 1324 N Liberty Lake Rd #226 Liberty Lake, WA 99019-8523 509-590-4200 www.pointepest.com Pest control

Puget Sound Energy Tianna Byrtus PO Box 90868 PSE-11N Bellevue, WA 98009-0868 425-462-3657 www.pse.com Electric & gas utility

Restaurant Solutions Kathy Groff 9102 12th Ave NE Seattle, WA 98115-2828 206-522-5574 www.restaurantsolutionsnw.com Consulting

Poverty Bay Coffee Co Dan Olmstead 3702 W Valley Hwy N # 400 Auburn, WA 98001-2423 253-333-9275 www.povertybay.com Coffee and smoothies

Quatrro FPO Solutions Karen Slusher PO Box 212 Dufur, OR 97021 541-203-4864 www.QuatrroFPO.com Outsourced accounting services

Powers Candy & Nut Co. Robert Bob PO Box 6525 Spokane, WA 99217-0909 509-489-1955 www.powerscandy.com Wholesale trail mix manufacturer

R & T Hood and Duct Services Kim Yanick 6100 12th Ave S Seattle, WA 98108-2702 206-726-0940 www.rthood.com Fire suppression & hood cleaning

Restaurant Solutions Inc. (RSI) Lauren Boatwright 1101 W Mineral Ave Littleton, CO 80120-4513 303-458-1204 www.restacct.com Operational and financial management

Profitech-NW Jake DeWitt 1324 N Liberty Lake Rd Ste 129 Liberty Lake, WA 99019-8523 509-688-7959 www.profitechpos-nw.com Point of sale systems

Reality Check Mystery Shoppers Ross Thomas PO Box 70366 Seattle, WA 98127-0366 206-364-9004 www.rcmysteryshopper.com Web-based mystery shopping

24A | 2015–2016 Buyer’s Guide

Returning Point LLC Andre Cunningham 1567 Highland Dr NE #110-277 Issaquah, WA 98029-6245 425-766-4286 www.returningpoint.com Text marketing Rikki USA Inc Yasuyuki Terada 14590 NE 95th St Redmond, WA 98052-2550 425-881-6881 http://rikkirikki.com/rikkiUSA Salad dressing & sauces

Shop by Company Name Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 206-547-3555 www.rollerassoc.com Commercial equipment sales

Self Storage of Spokane Ron Jackson 815 E Rosewood Ave Spokane, WA 99208-5507 509-456-7368 www.selfstoragespokane.com Self storage & supply

Smithco Meats Inc. Jay Keener 15509 Main St E Sumner, WA 98390-2643 253-863-5157 www.smithcomeats.com Wholesale meat & poultry

Rub With Love Spice Rub Carol Baush 2030 5th Ave Seattle, WA 98121-2505 206-448-1193 www.tomdouglas.com Easy and delicious

SeQuential Pacific Biodiesel Gavin Carpenter 3333 NW 35th Ave Bldg C Portland, OR 97210 503-954-2154 www.encoreoils.com Used cooking oil recycler

Snohomish County PUD John Petosa PO Box 1107 Everett, WA 98206-1107 425-783-8290 www.snopud.com Electric utility provider

Seattle Good Business Network Christine Hanna 202 2nd Ave S Suite 202 Seattle, WA 98104 206-629-2346 www.dinearoundseattle.org Building a vibrant, self-reliant local economy

Service Linen Supply Bob Raphael PO Box 957 Renton, WA 98057-0957 425-255-8686 www.servicelinen.com Linen supplies & cleaning

Sovereign Legal Group David Cook 600 University Street Ste 2000 Seattle, WA 98101-1195 206-788-5222 www.sovereignlegal.com Restaurant attorneys & legal advice

SlipSafe Tile Ron Leonard PO Box 2574 Friday Harbor, WA 98250 206-418-8083 www.slipsafetile.com Anti-slip floor chemical

Spark Solutions Group Annemarie Fransk 408 N. Mullen Ste 106 Spokane Valley, WA 99206-3860 800-338-9319 www.sparksolutionsgroup.com MICROS, Dinerware, and NCR Silver POS systems

Seattle Restaurant Store Bill Green 14910 Aurora Ave N Shoreline, WA 98133-6528 206-362-4900 www.srscooks.com Best Staff in Washington SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 253-845-8487 www.selbysoft.com Point of sale systems Select Information Services, LLC Michael Howe 25 W Nora Ste 102 Spokane, WA 99205-4800 509-327-7373 x 202 www.selectinfoservices.com Customer service evaluations, mystery shop

Small Restaurant Specialist Jean Klein 5360 Lansdowne Ln Mercer Island, WA 98040-4649 206-795-4443 www.smallrestaurantspecialist.com Accounting Cleanup Setup QuickBooks Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-1154 425-656-8000 www.smithandgreene.com We’re exceptional, not acceptable

Splango Media LLC Mate Hollos 1001 4th Avenue Seattle, WA 98154 360-556-4330 www.splango.com Social media & marketing Spokane Federal Credit Union Susan Cerutti-Jensen 601 W Mallon Ave Spokane, WA 99201-2100 509-328-2900 www.spokanefederal.com Credit union

2015–2016 Buyer’s Guide | 25A

Shop by Company Name Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509-455-8970 www.spokaneproduce.com Wholesale fruit & vegetables Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509-534-5500 www.sporest.com Commercial equipment sales

Stonebraker McQuary Agency Group, Inc. Aaron Meldrum 1401 E 57th Ave Spokane, WA 99223-6621 509-755-4500 www.stonebrakermcquary.com Restaurant Insurance Specialists Strategic Advantage LLC Eric Kantor 3620 100th St SW Ste B Lakewood, WA 98499-4429 253-686-6140 Promotions

Spokane Sizzle Jeanette Dunn PO Box 518 Coeur D Alene, ID 83816-0518 509-951-9233 www.spokanesizzle.com Marketing Magazine Spokane Guide

Studio Rayburn Nicole Rayburn 1727 16th Ave Seattle, WA 98122-2648 206-954-8860 www.studiorayburn.com Websites, mobile websites, logos, print, graphic design

Spot Check, Inc. Lynn Bolgen PO Box 84443 Seattle, WA 98124-5743 509-962-1028 www.spotck.com Food allergy training

Sunrise Bagels & More Donna Kosterow PO Box 61649 Vancouver, WA 98666-1649 360-567-0567 www.sunrisebagels.com Wholesale bread & bagels

Ste. Michelle Wine Estates Dave Strathy 14111 Ne 145th St Woodinville, WA 98072-6981 425-889-6868 www.smwe.com A Collection of Distinctive Wine Estates

Super Charge Marketing Matt Cail 19730 64th Ave W Ste 104 Lynnwood, WA 98036-5963 425-247-1870 www.superchargemarketing.com Digital marketing services

Stein Distributing, Inc. Mark Stewart 5408 NE 88Th St Ste B101 Vancouver, WA 98665-0990 360-693-8251 www.csteindist.com Beer, wine & spirits

26A | 2015–2016 Buyer’s Guide

Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253-383-2636 www.suplinen.com Linen supplies & cleaning

Swipe for Cash Inc. Jakob Lueck 1138 N 166th St Shoreline, WA 98133-5406 206-288-3090 www.swipeforcash.com Complete ATM Services Sysco Seattle Inc. Keith Lusk PO Box 97054 Kent, WA 98064-9754 206-721-5750 www.syscoseattle.com Broadline distributor Sysco Spokane Inc. Kevin Pribilsky 300 N Baugh Way Post Falls, ID 83854-5224 208-777-9511 www.sysco.com Broadline distributor The Partners Group Bill Baldwin PO Box 1848 Bellevue, WA 98009-1848 425-455-5640 www.baldwinRGI.com Benefit consulting & management Tomlinson Linen Service Timothy Tomlinson 2902 S 12Th St Tacoma, WA 98405-2539 253-627-1177 www.tomlinsonlinenservice.com Linen supplies & cleaning Trade On Eric Shaw 1200 Westlake Ave N Ste 1006 Seattle, WA 98109-3529 206-748-1291 www.tradeonapp.com Track customer feedback

Shop by Company Name Trendesigns Brian Trendler PO Box 14161 Mill Creek, WA 98082 425-420-6513 www.trendesigns.com Branding company

US Foods Fife Rod Chinery 2204 70th Ave E Ste 100 Fife, WA 98424-3612 253-620-9000 www.usfoods.com Broadline distributor

Voeller & Associates Doug Voeller 4723 Lakehurst Ln Bellevue, WA 98006-2651 425-644-7432 www.voeller.com Commercial equipment sales

Trigg Insurance Agency Tom Trigg PO Box 509 Vashon, WA 98070-0509 206-463-7411 www.trigginsurance.com Business & commercial insurance

US Healthworks Debbie Beem 4320 196th Street SW Lynnwood, WA 98036-6773 425-327-0848 www.ushealthworks.com Dependable Solutions for WorkRelated Injuries

Washington State Beef Commission Rob Noel 14240 Interurban Ave S Ste 224 Tukwila, WA 98168-4660 206-444-2902 www.wabeef.org Beef education and information

TSYS Merchant Services Joe Basura 701 E Morrison-Knudsen Drive Ste 400 Bosie, ID 83712-7798 402-341-0500 www.tsysmerchantsolutions.com Payment processing solutions UCN Biz Group Marketing Brian Kaplan 5001 Parker Rd E Sumner, WA 98390-2829 253-863-6619 UCNBizgroup.com Marketing for the restaurant industry

US Linen & Uniform Rick Snyder 1106 Harding St Richland, WA 99352-4214 509-946-6125 www.Uslinen.Com Uniforms, apparel & cleaning services Venuelabs Neil Crist 505 5th Ave S Suite 300 Seattle, WA 98104-3894 866-333-7328 http://venuelabs.com/ Customer feedback

Ultra Janitorial Supply Tom Knickerbocker 521 Union Ave SE Ste 106 Olympia, WA 98501-1487 360-786-9571 www.KnickerbockerMaintenance.com Full service janitorial supply

VIA 121 Inc Ken Pawlak 11335 NE 122nd Way Ste 105 Kirkland, WA 98034-6933 425-312-3411 www.via121.com Online Ordering - Loyalty Marketing

URM Food Service Jeff Barstow 7511 N Freya St Spokane, WA 99217-8043 509-467-2784 www.urmfoodservice.com Wholesale food supplier

VIVO Team Consulting Renée Safrata 2312 Mathers Avenue West Vancouver, B.C. V7V 2H6 778-280-3868 www.vivoteamplatform.com Team development

West Coast Cash Register System Craig Potter 9922 E Montgomery Dr Ste 1 Spokane, WA 99206-4158 509-921-5505 www.wccrsystems.com Customer satisfaction is our priority Westland Distillery Emerson Lamb 2931 First Ave S Seattle, WA 98134-1821 206-767-7250 www.westlanddistillery.com American Single Malt Whiskey Wheat & Associates Insurance Derek Collett PO Box 3548 Spokane, WA 99220-3548 509-922-2937 www.wheatinsurance.com Business & commercial insurance Where to Eat Guide and Associates LLC Jason Staats PO Box 6224 Bend, OR 97708-6224 541-610-4122 www.theeatguide.com Restaurant Marketing to Tourists & Local Consumers

2015–2016 Buyer’s Guide | 27A

Shop by Company Name Wiegardt Brothers Fritz Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360-665-4111 Fresh oyster packer Work Strategies Ermelindo Escobedo 7726 Bordeaux Vista Ln SW Olympia, WA 98512-9268 360-359-2216 On-Site Bilingual Training Seminars WRA Retro Program Jessica Woods 510 Plum St SE Ste 200 Olympia, WA 98501-1587 360-956-7279 www.warestaurant.org Retro & workers’ compensation

28A | 2015–2016 Buyer’s Guide

Shop by Category Apparel, Uniforms & Footwear

Spokane Restaurant Equipment, Inc. Columbia Distributing Co., Inc...... 6A ................................................... 26A Consolidated Food Management...

Voeller & Associates................... 27A ..................................................... 8A Costco #1 Seattle.......................... 8A Costco #1013 Union Gap.............. 8A Food & Beverage Supplies & Costco #1029 Covington............... 8A Distributors AB Foods, LLC............................... 2A Costco #103 Clarkston.................. 8A Alpine Bakery Co.......................... 2A Costco #106 Aurora Village.......... 8A Anheuser Busch Companies......... 2A Costco #1086 East Vancouver....... 8A Bavarian Meat Products, Inc........ 3A Costco #110 Issaquah................... 8A Boyd Coffee Company ................. 3A Costco #112 Wenatchee............... 8A Bread Garden LTD......................... 4A Costco #114 Everett...................... 8A Costco #13 Silverdale................... 8A Chemical, Cleaning Supplies Bremerton Bottling Co.-Pepsi Cola. ..................................................... 4A Costco #19 Bellingham................. 8A and Services Ecolab......................................... 11A Caffe Appassionato Seattle........... 4A Costco #486 Kennewick................ 8A Fikes............................................ 11A Caffe D’Arte, LLC........................... 4A Costco #6 Southcenter................. 8A Northwest Kitchen Exhaust Cleaning Cash & Carry Ballard #562............ 4A Costco #61 Federal Way............... 8A ................................................... 22A Cash & Carry Bellevue #559......... 4A Costco #624 Gig Harbor................ 9A Ultra Janitorial Supply................ 27A Cash & Carry Bellingham #552..... 4A Costco #639 Sequim..................... 9A Cash & Carry Bremerton #518...... 4A Costco #64 Tumwater................... 9A Cash & Carry Everett #553............ 4A Costco #642 Marysville................. 9A Equipment & Supplies Costco #66 Spokane II.................. 9A 3Wire Restaurant Appliance......... 2A Cash & Carry Federal Way #556... 4A Costco #660 Puyallup................... 9A Accent Table Lighting Company.... 2A Cash & Carry Kelso #542.............. 4A Costco #662 Burlington................ 9A Bargreen Ellingson Seattle............ 3A Cash & Carry Kent #555................ 4A Costco #670 Spokane................... 9A Bargreen Ellingson Spokane......... 3A Cash & Carry Lynnwood #557...... 5A Costco #740 Lacey........................ 9A Bargreen Ellingson Tacoma.......... 3A Cash & Carry N Seattle #549........ 5A Cash & Carry Olympia #548.......... 5A Costco #747 Woodinville.............. 9A Dick’s Restaurant Supply Bellevue..

Costco #772 Vancouver................ 9A ................................................... 10A Cash & Carry Rainier #583............ 5A Cash & Carry Richland #575......... 5A Costco #8 Kirkland........................ 9A Dick’s Restaurant Supply Mount Costco #95 Tacoma....................... 9A Vernon........................................ 10A Cash & Carry S Seattle #551......... 5A Costco Business Center................ 9A Cash & Carry South Tacoma #579..

Dick’s Restaurant Supply Seattle.....

Costco Business Center Fife.......... 9A ................................................... 10A ..................................................... 5A Cash & Carry Spokane #573......... 5A Crown Distributing LLC................. 9A Double “D” Knitting & Glove, Inc....

CSM Bakery Products................... 9A ................................................... 10A Cash & Carry Spokane Valley #578.

Cyrus O’Leary’s Pies Airway Heights Eastside Ice Machines................ 11A ..................................................... 5A ................................................... 10A Food Service Equipment - FSE Sales Cash & Carry Tacoma #550........... 5A Cyrus O’Leary’s Pies Spokane..... 10A & Service.................................... 12A Cash & Carry Tukwila #561........... 5A Darigold, Inc............................... 10A Jones Marketing Company......... 14A Cash & Carry Vancouver #566...... 5A Demitri’s Seasonings.................. 10A Kelly-Mincks............................... 14A Cash & Carry Yakima #574............ 5A Charlie’s Produce.......................... 5A Dickerson Distributors, Inc......... 10A Manitowoc Ice Machines & ReachDistant Lands Coffee................... 10A Ins............................................... 21A Charlie’s Produce Spokane........... 5A Dr Pepper Snapple Group........... 10A MarkeTeam................................. 21A Choice Organic Teas...................... 6A Duck Delivery of Washington, Inc. .

Northwest Brew Gear................. 22A Chukar Cherry Company............... 6A Sumner....................................... 11A Office Depot............................... 22A Click Wholesale Distributing......... 6A Coca-Cola Foodservice................. 6A Duck Delivery Produce............... 11A Olympic Restaurant Equipment......

Essential Baking.......................... 11A ................................................... 23A Coca-Cola Refreshments.............. 6A Essential Foods........................... 11A Pro-Pacific Agents....................... 24A Coeur d’Alene French Baking Seattle Restaurant Store ............ 25A Company...................................... 6A Smith & Greene Company.......... 25A 2015–2016 Buyer’s Guide | 29A ALSCO- American Linen Spokane... ..................................................... 2A ALSCO American Linen Tacoma.... 2A Color Graphics Screenprinting & Deer Creek Awards....................... 6A Kato Enterprises, LLC.................. 14A Service Linen Supply................... 25A Superior Linen Service................ 26A Tomlinson Linen Service............. 26A US Linen & Uniform.................... 27A

Shop by Category Farmer Brothers Company......... 11A Fidalgo Bay Coffee...................... 11A Food Services Of America - Seattle/ Kent/Everett............................... 12A Food Services Of America - Spokane ................................................... 12A Food Services, Inc....................... 12A Fran’s Chocolates........................ 12A Franz Family Bakeries................. 13A Franz Family Bakeries Seattle Division....................................... 13A Fremont Mischief....................... 13A Gemelli Coffee Roastery............. 13A Green Air Supply......................... 13A Harbor Pacific Bottling - Elma..... 14A Harbor Pacific Bottling Long Beach. ................................................... 14A Harbor Wholesale...................... 14A Inderbitzin Distributors, Inc........ 14A Juice Tyme Inc............................ 14A King Beverage Inc....................... 21A L & E Bottling Co., Inc................. 21A La Panzanella.............................. 21A Les Boulangers Associes, Inc...... 21A Liberty Orchards Aplets & Cotlets ................................................... 21A Maletis Beverage........................ 21A Marinelli Shellfish....................... 21A Medosweet Farms...................... 22A Miller Coors................................ 22A Minder Meats, Inc...................... 22A Natural Wave-RC, Inc.................. 22A Odom Corporation..................... 22A Odom Corporation..................... 22A Odyssey Enterprises Inc ............. 22A Olympic Distributing Company... 22A Pacific Northwest Baking Co....... 23A Pacific Wine & Spirits................. 23A Peninsula Bottling Company....... 23A PepsiCo....................................... 23A Pepsi-Cola Bottling Co................ 23A Perdue Foods LLC ...................... 23A Peterson Company, The.............. 23A Pleasant Hill Cellars.................... 24A Poverty Bay Coffee Co................ 24A Powers Candy & Nut Co............. 24A Proximo Spirits........................... 24A Rikki USA Inc............................... 25A

30A | 2015–2016 Buyer’s Guide

Rub With Love Spice Rub............ 25A Smithco Meats Inc...................... 25A Spokane Produce........................ 26A Ste. Michelle Wine Estates......... 26A Stein Distributing, Inc................. 26A Sunrise Bagels & More............... 26A Sysco Seattle Inc......................... 26A Sysco Spokane Inc...................... 26A URM Food Service...................... 27A US Foods Fife.............................. 27A Westland Distillery..................... 27A Wiegardt Brothers...................... 28A

Maintenance, Repairs and Service

Auto-Chlor Everett........................ 3A Auto-Chlor Seattle........................ 3A Auto-Chlor Tacoma....................... 3A Case Parts NW.............................. 4A Custom Gaskets NW................... 10A Draft Doctor................................ 11A Fireguard Extinguisher Service... 12A FloHawks Plumbing and Septic... 12A Food Service Equipment Repair..... ................................................... 12A Gasket Guy of King Co. Inc.......... 13A Oregon Hood Cleaning............... 23A Pointe Pest Control..................... 24A SlipSafe Tile................................ 25A

Marketing, Promotions & Public Relations

Acosta Foodservice Sales and Marketing .................................... 2A Fishbowl Marketing.................... 12A FiveStars..................................... 12A know’N’act................................. 21A Loyal Mark LLC............................ 21A Northwest Foodservice Show..... 22A Returning Point LLC.................... 24A Seattle Good Business Network..... ................................................... 25A Splango Media LLC..................... 25A Spokane Sizzle............................ 26A Strategic Advantage LLC............. 26A Studio Rayburn........................... 26A Trade On..................................... 27A

Trendesigns................................ 27A UCN Biz Group Marketing.......... 27A Washington State Beef Commission ................................................... 27A Where to Eat Guide and Associates LLC.............................................. 28A

Professional Services

A Place of Hospitality ................... 2A ACRAnet....................................... 2A Adams Financial Concepts LLC..... 2A Advantage Waypoint.................... 2A American Underwriters Insurance. ..................................................... 2A AMP Services LLC......................... 2A Approach Management Services.... ..................................................... 2A Baker Commodities Seattle.......... 3A Baker Commodities Spokane Valley ..................................................... 3A Batali Associates........................... 3A Bell-Anderson Insurance.............. 3A Bell-Anderson Insurance - Spokane ..................................................... 3A BizShotz360°................................. 3A Brantley, Janson, Yost & Ellison, CPA’s............................................. 3A Brown & Brown of Washington, Inc. ..................................................... 4A Cairncross & Hempelmann, P.S...... ..................................................... 4A Cascade Job Corps Center............ 4A Cascade Natural Gas Conservation Incentive Program........................ 4A Central Washington Fair Association ..................................................... 5A Clark Nuber CPAs.......................... 6A Clevenger Associates.................... 6A CLG Employer Resources.............. 6A Columbia Cascade Winery Association................................... 6A Communication Solutions Resources..................................... 8A Corporate Cost Control................. 8A Curtis Law Group.......................... 9A DarPro Solutions ........................ 10A Davis Wright Tremaine LLP......... 10A

Shop by Category Degginger McIntosh & Associates.. ................................................... 10A Dorsey & Whitney LLP................ 10A Dynamik, The Business Experience. ................................................... 11A Edenholm & Associates.............. 11A Equifax Workforce Solutions...... 11A ERNWest Federal Way................ 11A ERNWest Olympia...................... 11A ERNWest Spokane...................... 11A Essential Benefits....................... 11A Fit HR.......................................... 12A Food Creativity at Work.............. 12A Fortiphi - Blaine.......................... 12A Fortiphi - Mt Vernon................... 12A Foster Pepper PLLC..................... 12A Fournier Insurance Solutions...... 12A Garvey Schubert Barer............... 13A Gecko Hospitality....................... 13A Gordon Thomas Honeywell LLP Seattle........................................ 13A Gordon Thomas Honeywell LLP Tacoma....................................... 13A H.I.H.I.T....................................... 13A Hamlin Group, The LLC............... 13A Hanover...................................... 13A Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter....................................... 14A Humble & Davenport Insurance..... ................................................... 14A Insurance Services Group, Inc.... 14A Insurance Services, Inc............... 14A K & J Accounting......................... 14A Key Impact Sales & Systems, Inc..... ................................................... 14A Law Office Of Stuart A Heller...... 21A Lovsted-Worthington Insurance..... ................................................... 21A LyfeBank..................................... 21A Mckenzie Chase Management... 21A Merrill Lynch............................... 22A Michael B. Crane & Associates, PS . ................................................... 22A Moss Adams Tacoma LLP............ 22A Northwest Loss Prevention Consultants................................. 22A

Ogden Murphy Wallace PLLC..... 22A On Deck Capital.......................... 23A P.A.T. Ferguson Consulting.......... 23A Pacific Commercial Brokers........ 23A PCI - Professional Claims Intervention................................ 23A Peizer Commercial Real Estate LLC. ................................................... 23A Performance Reps NW............... 23A Personnel Management Systems, Inc............................................... 23A Peterson Sullivan LLP.................. 24A Puget Sound Energy................... 24A Quatrro FPO Solutions................ 24A Reality Check Mystery Shoppers.... ................................................... 24A Restaurant Group, Inc................. 24A Restaurant Seminar Institute...... 24A Restaurant Solutions.................. 24A Roller & Associates..................... 25A Select Information Services, LLC..... ................................................... 25A SeQuential Pacific Biodiesel....... 25A Small Restaurant Specialist......... 25A Sovereign Legal Group................ 25A Spokane Federal Credit Union.... 26A Spot Check, Inc........................... 26A Stonebraker McQuary Agency Group, Inc................................... 26A The Partners Group.................... 26A Trigg Insurance Agency............... 27A Venuelabs................................... 27A VIVO Team Consulting................ 27A Wheat & Associates Insurance... 27A Work Strategies.......................... 28A WRA Retro Program................... 28A

Specialty Services

Allied Fire & Security.................... 2A ARF Financial................................ 2A Bite Squad ................................... 3A Bullseye Distributing and Amusements................................ 4A Experience Tea Studio................ 11A General Biodiesel, Inc................. 13A Great Western Business Group...... ................................................... 13A Oregon Oils, Inc.......................... 23A

R & T Hood and Duct Services.... 24A Restaurant Solutions Inc. (RSI).... 24A Self Storage of Spokane ............. 25A Snohomish County PUD............. 25A Swipe for Cash Inc...................... 26A US Healthworks ......................... 27A

Systems, Technology & Telecommunications

Alliant .......................................... 2A Bizlyzer LLC................................... 3A BMI............................................... 3A CCTV CameraScan........................ 5A Central Payment........................... 5A ChefTec Culinary Software Services ..................................................... 6A Comcast Business Auburn............ 6A Comcast Business Olympia........... 6A Comcast Business Puyallup.......... 6A Comcast Business Redmond......... 6A Comcast Business Seattle............. 6A Comcast Business Spokane.......... 8A Deals Ashore Inc......................... 10A Dinerware, Inc............................ 10A First Data.................................... 12A Future POS ................................. 13A Global Security & Communication, Inc............................................... 13A GraTrack LLC............................... 13A Heartland Payment Systems....... 14A Inland Data Services................... 14A Khamu Solutions........................ 21A Leschi Consultants, LLC............... 21A Maitre’D by Posera..................... 21A National Business System Inc..... 22A Oracle MICROS Seattle............... 23A Point of Solutions....................... 24A Profitech-NW.............................. 24A SelbySoft, Inc.............................. 25A Spark Solutions Group................ 25A Super Charge Marketing............. 26A TSYS Merchant Services............. 27A VIA 121 Inc................................. 27A West Coast Cash Register System... ................................................... 27A

2015–2016 Buyer’s Guide | 31A

Local Sourcing

By Sheryl Jackson, Research Editor

This annual edition of Washington Restaurant Magazine highlights the WRA’s allied members. They are mostly local, and are all committed to your success. While the TV show Portlandia’s sketch “In the Restaurant” takes consumer interest in locally sourced food to a humorous extreme, the trend toward local purchasing continues to grow. Research shows that 69 percent of adults say they are more likely to visit a restaurant that offers locally produced food items – an increase of 5 percent over the previous year. Operators recognize this as – seven in 10 believe local sourcing will become even more popular in the future.

The graphs below show both consumer interest in and menu offerings of locally sourced products, broken down by segment: Looking for Local Restaurant operators who say their customers are more interested in locally sourced items than they were two years ago 85% Family dining

84% Casual dining

87% Fine dining

53% Quickservice

66% Fast casual

Local Menus Restaurant operators who offer the following items on their menus Family dining

Casual dining

Fine dining

Quickservice

Fast casual

Locally sourced product

48%

61%

84%

11%

61%

Locally sourced meat or seafood

39%

60%

74%

11%

25%

Items from an onsite garden

17%

19%

25%

N/A

16%

Source: National Restaurant Association, Food and Menu Trends Survey, 2014.

June 2015 | 17

TRAINING AND EDUCATION

WRA Education Foundation keeps industry trained, informed

By David Faro, Contributing Editor

The Washington Restaurant Association Education Foundation (WRAEF) is a 501(c)3 charitable organization helping the hospitality industry grow through training and education for current and future employees.

Hospitality Workplace Safety Program ServSafe Manager Certification ServSafe Alcohol (mandatory server training) ProStart® school to career training.

Hospitality Workplace Safety Program In 2014, the WRA Education Foundation launched one of the most comprehensive safety initiatives ever aimed at the hospitality industry in Washington state—the Hospitality Workplace Safety Program. This program was developed by the Education Foundation as a tool for owners, managers and supervisors in the hospitality industry who are responsible for training their employees.

The purpose of the program is to help improve employee safety in the workplace with the goal of reduced injuries, and to decrease workers’ compensation premiums. The Guide is available in English, Spanish and Korean. It is also available in multiple platforms including print and online.

Saving your business time and money Work-related injuries and illnesses are costly and damaging, both for the employee who gets hurt and for the business that employees them. For hospitality employees, job injuries result in pain and potential loss of income. For the employer, on-the-job injuries and illnesses contribute to higher employee turnover, absenteeism, higher workers’ compensation costs and an unhappy, less productive staff.

Why safety training improves staff morale and feelings of security One of the best strategies to help prevent on the job injuries and illnesses is to provide regular health and safety training for all employees. Establishing regular training helps employees learn how to avoid hazards and keeps lines of communication open between managers and employees regarding problems and hazards that managers might be unaware of, letting employees know that safety policies are 18 | warestaurant.org

top priority. This program was designed to be a stand-alone training curriculum that can be used with all segments of the restaurant and food service industry, ranging from quick service and full service restaurants to large, institutional kitchens and small, independent catering businesses.

This program also was meant to provide the next training phase for high school culinary arts students who have participated in the ProSafety Culinary Arts workplace health and safety curriculum (available at http://www.uwworksafe. com/request/#culinary), currently in use in ProStart® culinary arts programs in many Washington state high schools.

For establishments with an existing employee health and safety training program, this program can be used to build on what is already working well in a workplace while supplementing existing training with additional material and information.

More information on the WRAEF online Hospitality Workplace Safety program can be found at www.workplacesafetyguide.org.

The WRAEF supports the industry Restaurants base success on the skills and knowledge of their employees. The WRAEF provides the industry with the highest quality certification programs so establishments remain at their best. The WRAEF offers the following training programs with significant member discounts: ServSafe Manager ServSafe Manager is a National Restaurant Association (NRA) training program for foodservice and hospitality personnel. ServSafe allows foodservice establishments to offer the highest standard of advanced food safety training to their staffs. This managerlevel certification not only keeps customers safe with advanced safety knowledge, it also helps food service establishments comply with the Demonstration of Knowledge requirement within the Washington State Food Code. Training is available online or in a classroom setting.

TRAINING AND EDUCATION

ServSafe Alcohol Training (mandatory alcohol server training) The WRAEF partnered with the NRA to create a Washington specific ServSafe Alcohol program that is approved by the Washington State Liquor Control Board (WSLCB) and is designed for restaurants and hospitality businesses. This award-winning program can be administered in a classroom setting at a member location by either a WRAEF instructor or an in-house trainer (approval required), OR online at www.SSAwashington. com. All students who successfully complete the training will receive a Class 12 or Class 13 permit and a nationallyrecognized ServSafe Alcohol certificate. Both certifications are good for five years.

Requirements for becoming a WSLCB-approved ServSafe® Alcohol instructor: Attendance of a ServSafe Alcohol Train the Trainer class with the WRAEF. A valid Class 12 permit and Advanced ServSafe Alcohol certification.

Approval through ServSafe Alcohol’s application process to become an instructor.

At least two years of, or post-secondary, education in training, education, law, law enforcement, substance abuse rehabilitation and/or sales and service in the alcohol industry.

Satisfaction of the criminal history requirements outlined in WAC 314-17-070.

Satisfaction of the continuing education requirement outlined in WAC 314-17-080.

Complete the WSLCB Briefing Packet (Trainer Registration, Acknowledgment of Understanding and proof of meeting the continuing education requirement) and submit it with your ServSafe Alcohol trainer certification and approval letter to the WRAEF. To learn more about any of these training opportunities, please call the programs manager at 877.695.9733, ext.

135 or email at training@warestaurant.org, or visit www. warestaurant.org.

ProStart® school-to-career training ProStart® is a nationwide, two-year hospitality program that develops culinary techniques and management skills in high school students.

ProStart®’s industry-driven curriculum links classroom learning with handson experience. It develops the best and brightest talent of today into tomorrow’s restaurant and foodservice leaders.

Each year, with the help of community-minded industry partners, Washington’s ProStart® program reaches more than 1,500 high school students.

Student experience ProStart® students spend two years in the classroom mastering the fundamental management and culinary skills needed for success. The newly developed curriculum teaches all facets of the restaurant and foodservice industry, inspiring students to succeed. Students have the opportunity to attain a nationally industry-recognized Certificate of Achievement, opening the door to scholarships, tuition reduction and careers. Students in the ProStart® program leave with practical, employable skills.

Students also have the chance to participate in the annual ProStart® competition in either management or culinary categories. First place winners go on to the yearly National ProStart® Invitational to represent Washington’s ProStart® program.

Make a difference – get involved The success of ProStart® and our industry’s future depend on restaurant leaders. As a teacher, role model or mentor, ProStart® supporters play many different roles in the lives of ProStart® students. Restaurateurs can help develop the leaders of tomorrow in many ways: Mentor – Connect with local ProStart® students and educators to help provide overall support for a ProStart® class. Demonstrate techniques, speak on industry-related topics, host a field trip to your business, prepare a team for competition and much more!

Hire – Give ProStart® students priority as ready-to-work candidates, and help them get the hands-on experience they need and want.

Donate – Assist ProStart® classes by supporting their fundraising programs or by donating product, equipment, or curriculum.

Sponsor – Sponsor one of the WRAEF’s annual fundraising events, or make a contribution directly to the ProStart® program.

Benefits of supporting ProStart® There are many ways to be rewarded by supporting or sponsoring the ProStart® program. Restaurateurs will gain motivated student employees who are focused on the industry as a career, contribute to the industry by helping create a high-quality labor pool, bring awareness to your business through public involvement and develop lasting connections with the community. To learn more about ProStart®, please call the ProStart® coordinator at 877.695.9733 ext. 127, email at ProStart@warestaurant.org or visit warestaurant.org. Donations to the WRA Education Foundation can be made by visiting www.wraef.org.

June 2015 | 19

COST-SAVING PROGRAMS

WRA Business Development team delivers full slate of cost-saving resources

By David Faro, Contributing Editor

One of the most beneficial perks of being a WRA member is exclusive access to the best resources that the industry has to offer. The WRA’s benefit programs are handpicked through a rigorous screening process to ensure members receive premier services, often at “member-only” pricing.

Start saving money by contacting one of the companies listed below.

Because restaurateurs work on such tight profit margins, they are always on the hunt for new ways to save members’ money. That’s why the WRA is always on the lookout for reputable companies with which to negotiate pricing on your behalf. Many of those companies have a presence at the annual Northwest Foodservice Show, an event hosted alternately in Seattle and Portland by the Washington Restaurant Association and the Oregon Restaurant and Lodging Association.

The largest food and beverage expo in the Pacific Northwest Every year thousands of restaurant and foodservice industry professionals attend the Northwest Foodservice Show to connect with hundreds of vendors on the show floor, expand their knowledge at the educational seminars, sample delicious new products and find inspiring ideas that will make a difference in their operations. In 2015, the show was a big success with over 5,000 attendees from across the nation. Whether you plan on showcasing your products and services or simply attending, the Northwest Foodservice Show is a must attend event. Get ready now.

Get ready for business. Get ready for 2016!

POS systems

Dinerware Dinerware POS software offers the flexibility to manage your business your way. Whether you own a fine dining restaurant, a bar or a family café, Dinerware meets your service environment’s specific needs. Dinerware offers many thirdparty and mobile solutions to customize Dinerware POS for the needs of your specific business.

Payments processing

Heartland Payment Systems™ Increase profits by reducing card processing expenses. Heartland Payment Systems will help you do just that by eliminating outsourcing and middlemen delivering cost savings and streamlined processes to your restaurant. Heartland will help you with the following types of transactions, at competitive pricing: Credit/debit/prepaid cards.

Online transactions.

Mobile transactions.

Payroll processing

OPERATIONS ATM

Swipe for Cash Swipe for Cash and the WRA provide a cost effective way for restaurants to add a revenue stream to their operations.

For stores that already have ATM’s, this program also provides guidance on increasing the ATM income that already exists.

Background checks

ACRAnet™ ACRAnet is a consumer reporting agency specializing in employee background checks. Conducting 20 | warestaurant.org

background checks can potentially: Reduce theft.

Limit legal exposure for negligent hiring.

Increase employment retention.

Increase applicant quality.

Decrease insurance costs.

Heartland Payment Systems™ Tailor your payroll program with a full suite of solutions for time and attendance, point-of-sale integration, IRS compliant tip reconciliation, workers’ compensation programs, prepaid payroll cards, and more. Only pay for the features you need. Heartland’s payroll processing options include: No fees for deletions or additions of employees.

Tax specialists on staff who ensure processing and filing compliance of your payroll-related taxes.

Comprehensive, customizable payroll capabilities.

Web-hosted access to your payroll anytime via SSL encrypted and secure Internet technology.

COST-SAVING PROGRAMS

Gift marketing

Heartland Payment Systems™ There are two ways to increase revenue: acquire new patrons or motivate existing customers to spend more.

Heartland can help you turn gift cards into powerful marketing tools that increase revenue and promote your restaurant. Benefits of using gift marketing include: Generating additional revenue.

Creating word-of-mouth marketing.

Rewarding patrons with real-time promotions.

Email marketing

Fishbowl™ Fishbowl has committed itself to the restaurant industry, designing and expanding its product lines to help clients with what matters most – repeat traffic and increased revenue through: Email marketing solutions – FREE option available exclusively for WRA members.

Social media integration.

Reputation management.

Online ordering

Via121 Via121 helps you create a customized loyalty rewards program with your brand and in your control – spend, visit or product-based. It offers unlimited reward options, VIP rewards, family member birthdays, prepaid accounts, digital gift cards, digital coupons, POS app or in-store tablet with display ads, mobile app, online ordering and more.

Customer feedback

AboutLocal from Venuelabs AboutLocal unlocks customer reviews and feedback for restaurants from across popular sites like Yelp, Instagram, Facebook, Foursquare and many more, organizing it into one place to keep you informed.

AboutLocal empowers restaurant owners and managers to: Get notified daily of new feedback about your restaurant.

Easy click in order to respond or share feedback.

Simple ways to save feedback or forward to your team.

Office supplies

OFFICE DEPOT Consolidate vendors and order all your supplies in one place. Receive discounts up to 80 percent off the manufacturer’s suggested list price on hundreds of commonly used industry

supplies and your own custom list of additional items with the same steep discounts. Members also receive free, next-day delivery on orders of more than $50. If placed by 4 p.m., local time, orders are delivered next day, in most markets, by Office Depot or UPS.

EMPLOYEE BENEFITS Employee assistance

Horizon Health Bring additional value to your employee benefits package with an employee assistance program that helps your employees maximize their time working for you. Benefits of this program include: Face to face counseling sessions for employee, their dependents and other household members.

Financial consultation on a variety of topics, including credit counseling, debt and budget, retirement planning and tax questions.

ID theft consultation.

Medical and dental insurance

Hospitality Industry Health Insurance Trust (H.l.H.l.T) The Washington Restaurant Association designed health-care plan is tailored for members.

H.I.H.I.T. enables business owners, in the hospitality industry, to provide affordable health-care benefits statewide. Choose from several medical and dental plans that best suit your individual needs. Benefits include: Employer contribution as low as 50 percent.

Only half of your eligible employees must participate.

Free COBRA administration of all plans.

Acceptance of start-up restaurants.

Medical Insurance

Minimum essential coverage Eligible employees can be enrolled in a MEC (minimum essential coverage) plan. This MEC plan meets ACA requirements by offering preventative care to employees. As a result, employers are exempt from being fined $2,000 per employee. And employees avoid the individual mandate fine. Included, in the cost, is RiskRT. This ACA compliance software tool calculates which employees are eligible for the MEC plan on a monthly basis. It also completes all necessary reporting requirements.

COST-SAVING PROGRAMS

INSURANCE AND COMPLIANCE Business insurance

Bell-Anderson Insurance Bell-Anderson Insurance provides you with tailored solutions for both personal and business insurance, including liability, property, casualty, restaurant and liquor liability. Its agents will help you design a package that caters to your unique specifications. Whether you’re a small business owner in need of disability benefits or a young professional looking to open your first life insurance policy, Bell-Anderson Insurance has you covered.

Management liability insurance

The Hanover Group Specialized management liability insurance solution for qualified WRA members. The Hanover offers broad employment practices liability coverage for full- and part-time employees, temporary workers, committee members, directors and officers, and trustees in cases involving job discrimination, harassment, age discrimination and other employee-related lawsuits. In addition, this program provides access to fidelity and crime liability, fiduciary liability and directors and officers liability coverage for qualified members.

Unemployment cost control

Equifax Workforce Solutions Unemployment taxes can be controlled and reduced with expert claims management. Equifax can help manage the unemployment tax to achieve the lowest possible tax rate including: Protesting unwarranted claim filings.

Properly prepare for hearings (including representation).

Auditing benefit charges.

Verifying rate calculations.

Preparing responses to unemployment claims.

Music licensing

BMI and SESAC BMI and SESAC are performing rights organizations designed to collect license fees from businesses that use music in their establishment. These fees are distributed as royalties to songwriters, composers and music publishers.

BMI - 5 percent discount off license fees for WRA members, plus 5 percent for joining/renewing online SESAC – 10 percent discount on license fees for WRA members.

22 | warestaurant.org

Claims prevention

Slip Safe Tile Great cost savings option for many restaurants, hotels and other businesses that need a solution to slippery floors. An alternative to pulling out and replacing existing tile surfaces, which can be very expensive, SlipSafe Tile has come up with a product that is applied directly on the tile to provide extra grip. Special pricing is offered to WRA Retro members.

Double ‘D’ Knitting & Glove Products Affordable options specifically designed for restaurants, food service and food processing industries that require a cut resistant, protective glove and/or sleeve. These gloves offer superior fit, comfort and dexterity along with DoubleGuard™ antimicrobial protection that lasts for the life of the glove. Special reduced pricing for WRA Retro members.

U.S. HealthWorks U.S. HealthWorks locations provide great care to your injured workers, and understand the workers’ compensation system as well as its impact on your company’s financial health.

U.S. HealthWorks believes in case compression: Something that can be cured in three weeks should not take eight weeks to heal. U.S. HealthWorks is a COHE-approved medical provider, and the largest occupational medicine group in Washington (15 centers in the Puget Sound region, three in Spokane).

Workers’ compensation refunds

WRA’s Retrospective Rating program (Retro) Reduce your worker’s comp costs by participating in the WRA Retro program.

Benefits: Improved safety ratings that may help reduce L&I premiums.

Claims assistance to help reduce your time spent working on claims.

Access to tools to assist with new hire safety orientations, safety inspection tips, accident reporting procedures and much, much more.

Potential partial refunds of your L&I premiums. ■

EMV, credit cards, liability: What you need to know

By Paul Schlienz, Managing Editor Be prepared, restaurant operators. Big changes are under way in the U.S. payment industry. Those swipe and sign credit and debit cards are on the fast track to extinction.

Replacing these familiar, but insecure payment cards will be chip-based cards under the EMV (Europay, MasterCard and Visa) global interoperability standard. The final architecture of the new cards is still under debate, but, in addition to a chip, they will either require signatures or personal identification numbers (PIN) at the point of sale.

This won’t come as any surprise to anyone who has been to Europe, in the last few years, where the chip and PIN standard is firmly in place, but the U.S. has been slow to shed the old card technology.

The U.S., indeed, is the world’s last major market that still uses the old-fashioned swipe-and-sign magnetic strip cards, and consumers and merchants are paying a serious price.

The antiquated card technology is a major reason why the U.S. has nearly half of the world’s credit card fraud, as revealed in a 2014 U.S. Senate Judiciary Committee hearing, despite it being home to only approximately a quarter of all credit card transactions.

An incentive, not a mandate If you’re not focused on Oct. 1, 2015, you need to put it on your radar screen now. Why? Because on this date, liability for credit card fraud shifts. Although your customers will still be able to swipe their old magnetic strip credit cards after that date, whichever party is using the old technology will bear the liability for any fraud. Thus, if a guest comes to your restaurant with a chip card, but you only have a magnetic strip terminal, you will be liable for fraud. If, however, you have a chip-enabled reader, but your customer only has a magnetic strip card, the bank that issued the card is liable for fraud.

“EMV isn’t a mandate,” said Janette McGrath, vice president with MasterCard’s U.S. Product Strategy Division. “There isn’t a penalty if you don’t meet the Oct. 1 date. We really are trying to create an incentive to get everyone to move to this more secure payment system.”

Security is, indeed, the major consideration for the shift to chip-based cards. The new cards validate the card and cardholder through either a PIN or a signature.

“If there’s a tamper detected, the card will erase all the

information that’s stored on its chip,” said Michael English, executive director of product development at Heartland Payment Systems. “The card uses cryptograms that authenticate the user and the card.”

According to a MasterCard, by the end of 2015, 50 percent of U.S. issued cards will be chip-enabled, and at least 45 percent of U.S. terminals will be chip-enabled.

Ready or not?

So, how ready are restaurants for Oct. 1 and the EMV standard?

“We believe that the restaurant industry may be slower adopters of this technology than the general market,” said Jim Higgins, the National Restaurant Association’s vice president of payments and financial services. “Most likely, restaurants will lag and will not reach this penetration by the end of the year. Restaurants don’t seem to have the same sense of urgency as some of the big retailers because fraud isn’t as big a problem for them.”

Should you switch over to the EMV standard now? There is no hard and fast answer to that question.

“Some of the metrics on whether a restaurant should switch to an EMV-compliant system sooner or later are related to the current chargebacks you get now for counterfeit cards and lost or stolen cards,” said Higgins. “If you’re suffering large losses, that’s a good reason to go with a chip card reader sooner rather than later.”

According to Higgins, among the considerations in switching to EMV-compliant equipment is what your competitors are doing with the new standard.

Switching to EMV is, however, a major undertaking not to be taken lightly.

“The training of staff is going to be imperative because these cards are going to be relatively new to the consumers as well,” said English. “It’s going to take a lot of patience on both sides to make the transition.” ■ For more information on EMV, be sure and check out a National Restaurant Association webinar featuring English, Higgins and McGrath at http://www.restaurant.org/Events-Networking/Events/ Webinars/EMV-and-Restaurants-What-You-Need-to-Know-(1).

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The tipping point on minimum wage

By Andy Cook, Contributing Editor

Seattle‘s minimum wage plan began on April 1. Employers in Washington’s most populous city are now preparing for three years of labor pains until the full weight of the $15 per hour minimum wage comes in full force on Jan. 1, 2017.

Prior to Seattle’s move, no major U.S. city had ever seen an across the board 60 percent increase in the minimum wage. Restaurants of every stripe employ about a quarter of the city’s minimum wage workers. Labor has typically been a third of a restaurant’s costs. It doesn’t require a mathemagician to foretell that continuing their traditional operational structure ad infinitum is not an option for many restaurants.

Rising labor costs have been at the forefront of every Washington state employer’s operational concerns. For the restaurateurs among them, the issue is of particular concern; the food service industry has notoriously slim profit margins. Washington’s full-service establishments have been wrestling with wage-related issues for years. Since a voter-approved initiative forced Washington’s minimum wage to keep pace with inflation, full service restaurateurs have been struggling to navigate the growing income inequity between the front and back-of-house.

Restaurateurs care earnestly about their entire staff. Facing the growing operational costs of an accelerated minimum wage, the federal mandate of health insurance, and their overall desire to see everyone in their employ share a common goal at a common wage, some of our industry leaders are taking the initiative to address these concerns in advance – and they’re looking at their employees’ tips.

Some Seattle restaurateurs are eliminating tips in favor of alternative methods. Whether they’re instituting a service fee or increasing the price point of menu items, the goal is to redistribute the service fee or earmark the increased price percentage and use the funds to raise hourly wages, increase the back-of-house earnings, provide comprehensive health insurance and matching retirement accounts, and provide shift meals.

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Raising prices Bob Donegan, president and CEO of Ivar’s, jumped the schedule, on April 1, by increasing the pay rate of all his employees to at least $15 per hour. Ivar’s plan is to eliminate tips and increase menu prices north of 20 percent. Donegan arrived at this metric by averaging out the baseline gratuities coupled with rising operational cost tied to new regulations. The precise increase is 21.5 percent (17.5 percent for gratuities plus 4 percent for operations) The goal is that all Ivar’s employees will earn a more livable income, in 2015, than they did in previous years. In terms of servers and bartenders, Donegan believes that with this system in place, they will earn 10 percent more.

Service fee Sea Creature’s head chef and co-owner Renee Erickson, with co-owners Jeremy Price and Chad Dale, instituted an 18.5 percent service fee. Sea Creature’s leadership has gone on record stating that the service charge will go toward addressing the wage gap among employees throughout the restaurants, helping them to provide health and retirement benefits to their workers.

“Implementing a service charge will allow us to pay employees a higher minimum/guaranteed wage while maintaining everyone’s current total take home pay,” Sea Creature stated in a press release. “We are making this move now, in part because of the Federal Affordable Care Act, the City of Seattle Minimum Wage Ordinance and changing interpretations of the Fair Labor Standards Act, but mostly because we believe that it is right thing to do for our employees, and by extension, our customers.”

All eyes are on these innovators. Many Seattle based restaurateurs are watching closely and strategizing a similar implementation based on their own specific needs.

Unless there is a drastic move to make tip-pooling or tip sharing a less slippery legal slope, these full service tipping models could mature into the new standard. ■

速

INDUSTRY CALENDAR June/July

NEW RESTAURANTS Balls & Whistles, Kirkland

Old Country Bakery, Bellevue

Training

Blackbird Tavern & Kitchen, Spokane

Paperbox Factory Sub Station, Seattle

June 23

ServSafe® Manager, Fife

July 7

ServSafe® Manager, Seattle

Carr’s Restaurant, Lakewood

Rooster’s Bar & Grill, Seattle

July 14

ServSafe® Manager, Kent

Daniel’s Kitchen, Selah

Royal Night Club, Bellingham

July 16

ServSafe® Manager, Tacoma

July 20

ServSafe® Manager, Kent

DeLeon Foods, Spokane

Salare, Seattle

Domino’s Pizza, Hoquiam & Shelton

Snoqualmie Falls Golf Course Grill, Fall City

Meetings June 16

Board Development Conference Call

June 23

Government Affairs Committee Meeting

July 21

Finance Committee

July 27

EF Summer Board Meeting

July 28

WRA Summer Board Meeting

July 29

MSC Board Meeting

El Parrillon Loco De Tom & Jerry, Yakima

Social Bar & Grill, Tacoma

Great Harvest Bread Co., Bellevue

Subway, Olympia

L & B, LLC WA, Seattle

Taco Del Mar #104, Kirkland

Laredo’s, Seattle

Taste of the Caribbean, Seattle

Lizzie Lou’s Comfort Food, Tacoma

Terracotta Red Asian Bistro, Everett

Lizzie Lou’s Too, Fife

The Royal, Bellingham

Ma Boulange Bakery, Federal Way

The Valley, Tacoma

Maggiano’s Little Italy, Bellevue

Twedes Café, North Bend

Nana Kate’s, Selah

Wandering Table, Spokane

Niche Wine, Vancouver

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Ask the Expert | Restaurant Profit Coach

Find and retain your new workforce

By Rick Braa, CHAE

Q:

I’ve noticed the new generation of employees in our restaurant is much different than past generations. I never thought there would be a generation gap between my employees and me, but now there is. What’s worse is that I can’t seem to get a response to my ads or keep workers around long if I hire Millennials. How do I find and retain the new workforce?

A:

Each generation is different and every person is an individual who must be treated as such.

In adapting management style, it’s helpful to understand some of the sweeping generational differences or behavioral indicators. Millennials, born 1981-2000, are soon to be the largest generation, and already fill the majority of jobs in the workforce. This generation is tech savvy, bright, well-educated and coddled by parents. They were born with a cell phone in one hand and a laptop in the other. Growing up, they received plenty of positive feedback and may be just as well called the “Trophy Generation.” Emphasis was placed on participation rather than winning. The person finishing in last place was “just as important” as the one finishing first, and received a trophy for participating, not for performing well. Given the intelligence and entitlement of Millennials, managers must manage better than they ever have done before with keen awareness, clear communication and avoidance of command and control. To hire and retain the new workforce, focus on these things: Hire socially – Millennials want to make a difference in the world and want to work for companies that do. They want to work with their friends and expect higher pay. The primary source of new employees can come from existing employees. Be sure to have a hiring referral program in place. Ads should be placed on your website and focus on the difference your company makes and what the company can do for the potential employee. While work may just be a “gig” between weekends, Millennials see employment as ultimately about working with a company that has great purpose, community contribution and passion.

Retain with personal respect and challenging work – Millennials are bright, creative, open to change and full of fresh ideas. They are collaborators who like to work in teams although they’re not particularly good teammates.

They learn quickly and can take more responsibility more quickly than other generations, so use them in every aspect of the business. They thrive on interesting work and see “paying their dues” as disrespect. Be sure to meet frequently with them during their first six months of employment since most turnover occurs in this time frame. Remember that

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they favor their lifestyle over their work, and if forced to choose between lifestyle and work, they will simply quit their jobs.

Motivate with positive feedback and communication – Millennials need supervision and structure because they lack experience. They expect immediate and frequent positive feedback. When offering feedback begin with, “I’d like to offer you some feedback,” instead of, “Here is what you did wrong.” Telling Millennials what they did wrong without connecting on a personal level risks tuning you out or, worse yet, spinning them out. Put everything into context and use visual pictures in language. Surround them with other bright people, give them plenty of time off and provide a work environment that rewards extra effort and excellence. Produce a weekly blog and hold bi-weekly meetings either one to one or in groups.

Clearly define career paths and job responsibilities – Take the time to connect with and understand Millennials. They have high expectations of promotion when coming to work since they typically have more education than previous generations. Be clear about when and how promotion is available. Clearly layout career paths and provide a steep learning curve; Millennials love to be stretched. Be sure to clarify job responsibilities of the current position, and why that position is important.

Owners and managers must be better than they’ve ever been before. As a leader, you must bring your A game daily along with a massive amount of passion and positive energy. Every great management technique needs to be used to hire, retain, and motivate this supremely bright, world changing generation. If you create a collaborative, progressive culture where new ideas are welcomed and feedback rewards positive behavior, you’ll have a thriving business full of energetic and electrifying employees which will increase guest frequency of visits, attract new guests, and ultimately drive sales to new levels. ■ For a more information on improving profitability and driving performance, contact AMP Services at rbraa@ampservices.com.

Rick Braa is the co-founder of AMP Services, an accounting and consulting firm specializing in helping companies grow profitability.

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New plans include an extended PPO network, and employer flexibility for contribution and participation.

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