Washington Restaurant Magazine

WA S H I N GTO N

RESTAURANT 2011/2012

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BUYER’S GUIDE 2011 – 2012 PRSRT STD US POSTAGE PAID OLYMPIA, WA PERMIT NO 668

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Inside

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A closer look at the WRA 8

THE FOUR PILLARS OF MEMBER VALUE

Every department at the WRA is committed to making sure you get the most out of your annual membership dues. Whether we’re defending you from a costly piece of legislation or providing you access to one of our expert consultants, the WRA is focused on your success

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GOVERNMENT AFFAIRS

You work hard and so does our government affairs team. The WRA’s team of GA professionals is dedicated to keeping you safe from harmful legislation, while proactively engaging on issues that have the potential to strengthen the restaurant industry.

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MEMBER INFORMATION

A significant key to being a successful restaurateur involves staying up to date on the latest industry news and developments. The WRA has devoted an entire team to making sure you’re in the know when it comes to the information you need to keep your business running smoothly.

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WRA COST-SAVING PROGRAMS AND RESOURCES

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TRAINING & EDUCATION

PASS IT ON

WRA cost-saving programs are designed to stretch your business dollar. Use them!

The WRA Education Foundation is committed to bringing you and your staff the highest level of training opportunities in the industry. Learn about everything the WRA EF has to offer.

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INDUSTRY AWARDS AND RECOGNITION PROGRAMS

The WRA wants you to receive the recognition you’ve earned for running a successful, community-minded business. Learn more about the awards programs designed to honor your hard work as a restaurateur.

PASS IT ON

This article is worth sharing with your managers, chefs, bartenders or other restaurant staff.

Other stories 6

News Briefs

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Engage quality suppliers who help you succeed

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The Northwest Foodservice Show keeps your restaurant on top of the latest industry trends

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WRA events connect restaurateurs and promote industry progress

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“Economic Realities” test determines worker status in Washington

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Calendar/New Members

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Are you prepared for an I-9 audit?

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Marketplace

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Strategically lead your restaurant to drive results

WA S H I N GTO N

RESTAURANT

PASS IT ON

2011/2012

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On the cover The WRA’s 2011/2012 Buyer’s Guide is a one-stop resource for everything your restaurant needs to be successful.

PASS IT ON

PASS IT ON

EDITORIAL STAFF Anthony Anton, Publisher Lex Nepomuceno, Executive Editor Camille St. Onge, Contributing Editor Heather Donahoe, Managing Editor Lisa Ellefson, Art Director WRA BOARD OF DIRECTORS Bret Stewart, President Center Twist Jim Rowe, Vice Chair Consolidated Restaurants Robert Bonina, Secretary/Treasurer Washington Athletic Club Steve Simmons, Past Chair S & S Hospitality, Inc. Naja Hogander, WRAEF President Daniel’s Catering WRA EXECUTIVE TEAM Anthony Anton President and CEO Teran Petrina VP Internal Operations Bob Decker Director of Membership Bruce Beckett Director of Government Affairs Camille St. Onge Director of Marketing & Media Relations Lex Nepomuceno Director of Member Info & Resources Lyle Hildahl Director of Education Victoria Olson Director of Business Development 510 Plum St. SE, Ste. 200 Olympia, WA 98501-1587 T 360.956.7279 | F 360.357.9232 www.WRAhome.com

Letters are welcomed, but must be signed to be considered for publication. Please include contact information for verification.

Reproduction of articles appearing in Washington Restaurant Magazine are authorized for personal use only, with credit given to Washington Restaurant Magazine and/or the Washington Restaurant Association.

Articles written by outside authors do not necessarily reflect the views or positions of the Washington Restaurant Association, its Board of Directors, staff or members.

WRA experiences the value of a good vendor— meet The Silver Agency

By Lex Nepomuceno An often overlooked aspect of a restaurateur’s operation is the important role vendors play in the success of the business. Everything from advertising, to equipment, to software, choosing the right person or company to do business with has tremendous bearing on a company’s well being. Getting food delivered on time impacts customer service, and making sure transactions are PCI compliant helps protect against future liabilities. Finding the right partners is often the determining factor between success and failure.

Consequently, the Washington Restaurant Association has enlisted its own vendor to manage advertising sales for this magazine—The Silver Agency in Centralia, Wash. Selling and managing advertisements for a statewide industry trade publication is no small task, so it was important for the Association to partner with an able and experienced advertising firm.

The Silver Agency currently manages ads for AWB’s Washington Business Magazine, the Centralia – Chehalis Chamber Directory and the Lewis County Visitors Guide.

This partnership with The Silver Agency is integral for the future growth and sustainability of Washington Restaurant Magazine. By working with an agency, WRA staff will be able to focus on the quality and relevance of the content that is delivered to its members and the rest of the industry.

Already, letting Silver Agency focus on advertisements and WRA focus on quality content, the June 2011 of the magazine is the largest issue the Association has published to date. It is jam-packed with 32 pages of vendor information and 32 pages of magazine content, for 64 pages total.

Moreover, the 2011-2012 Buyer’s Guide includes some of the top companies in the region that serve the restaurant industry. Every company listed is an allied member of the WRA, which means providing first-rate products and services for the industry is a major, if not top, priority. Every business owner spends valuable time wading through offers and product information, but the 2011-2012 Buyer’s Guide aims to serve as a filter for the clutter.

We hope that you get great use out of this year’s Buyer’s Guide. We also hope you consider working with The Silver Agency to advertise in a future issue of Washington Restaurant Magazine.

To inquire about advertising in Washington Restaurant Magazine, please contact Kyle McKerricher at 360.736.8065, or email kyle@silveragency.com.

Products and services advertised in Washington Restaurant Magazine are not necessarily endorsed by the WRA, and do not necessarily reflect the opinions of the WRA, its Board of Directors, staff or members.

ADVERTISING INQUIRIES MAY BE DIRECTED TO: The Silver Agency 109 North Tower, Ste. 200, Centralia, WA 98531 T 360.736.8065 F 360.330.7960 www.silveragency.com Washington Restaurant Magazine is published monthly for Association members. We welcome your comments and suggestions. email: news@WRAhome.com, phone: 800.225.7166. Readership: 6,310.

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Primary Source of Information | News Briefs Colin Powell applauds restaurants at National Restaurant Show Gen. Colin Powell spoke to a rapt, standing-room-only crowd of restaurant professionals as the keynote speaker at the 2011 National Restaurant Show in May. He delivered insights on everything from the “Arab spring” revolutions in the Middle East to the information revolution. He started off his remarks by noting he’s a huge fan of restaurants. “With 13 million people in your industry, you provide jobs that allow people to learn what discipline, hard work, commitment and doing the right thing are they all about. People can go up in those careers or take those basic principles and move into other fields.”

He said he also admired the way restaurants interacted with guests each day: “You provide an indispensable service to the American people. You are serving your fellow citizens in a way nobody else can.” For the rest of the story, go to http:// wra.cc/wra0611e WRA part of new liquor privatization initiative The WRA has teamed up with a coalition including Costco and the Northwest Grocery Association in filing a ballot initiative that will privatize the distribution and sale of liquor in Washington state and provide hundreds of millions of dollars in additional revenues to state and local governments.

“By allowing competition in the distribution and sale of any product, including liquor, you bring about efficiencies, better product availability and more choices for customers,” said Anthony Anton, president and CEO of the Washington Restaurant Association. “We think this initiative improves upon previous liquor privatization proposals, and we are confident that we have developed a measure that most voters will support.”

Now that the initiative has been filed, it must go through the state process to establish an official ballot title before petitions can be printed. Supporters say they expect signature gathering to begin in roughly a month, and they are confident the initiative will qualify for submission to the voters on the November state ballot. http://wra.cc/wra0611a Speaking out on Seattle paid sick leave proposal If you’re running a restaurant anywhere in the Seattle area, you’ve no doubt heard about a proposal to require that you provide paid sick leave to your employees. While no formal ordinance has been drawn up, the City Council is examining the idea, which surfaced last month from the Economic Opportunity Institute (EOI). The bad news is that it’s an alarming proposal. The good news is that the WRA has been aware of it since it emerged, and we’ve been interacting with City Council members and media outlets to explain why this proposal would be detrimental to the city’s business community and its ability to maintain and create new jobs.

WRA deployed an action alert in May, asking our Seattle members to call their City Council member regarding this proposal. So far, more than 100 Seattle restaurant operators have responded to the alert by asking city leaders to reject the EOI proposal. For the rest of the story, visit http://wra.cc/wra0611b 6 | www.WRAhome.com

Puyallup ProStart team at the state’s Boyd Coffee ProStart Invitational Puyallup ProStart team honored at national competition Puyallup High School ProStart students Taylor Thompson, Amanda Bradeen, Casey Halifax, Rachel Shaffer and Nick Fox grabbed fifth place in the culinary competition at the National ProStart Invitational in Overland Park, KS. The Puyallup team, which took first place earlier this spring in the state’s Boyd Coffee ProStart Invitational in Spokane, competed against 315 students in teams from 38 other states Guam and Puerto Rico.

Overall, $1.1 million in scholarships was awarded to the five winning teams in each category. Additionally, several culinary schools and colleges offered scholarships to the top three teams in each category. For more details, go to http://wra.cc/wra0611d.

Attorney General talks openly with Seattle restaurateurs Washington State Attorney General Rob McKenna lent his ear and offered advice to the Seattle Restaurant Alliance at the groups may meeting, recalling his own teenage restaurant employment, weighing in on the city’s proposal for mandatory paid sick leave and offering his assessment of the special session of the state Legislature.

“The state Restaurant Association does a fine job, and you’ve certainly got your work cut out for you in Olympia, not to mention in Seattle now with this new proposal for mandatory paid sick leave,” McKenna told the group. For the rest of the story go to http://wra.cc/wra0611c

Industry Outlook | WRA President & CEO

Engage quality suppliers who help you succeed

PASS IT ON

Anthony Anton, president and CEO

Recently I was visiting with one of our restaurant members, and when I asked her how business was, she told me an interesting story. Turns out, this operator had been struggling. Cash flow was a problem, and her outlook was pretty bleak. During that time, one of her suppliers made an observation that she now says saved her business. The supplier noted that her menu was way underpriced for the market where she operates. The supplier adamantly encouraged her to check out her competitors and take a hard look at prices. This gave her the courage she needed to explore the prices her peers were charging and adjust her own prices accordingly. In the first quarter since she made the modifications to her menu, her numbers have improved dramatically and she’s back on track.

operations of our family’s restaurants.

Her story reminded me of one of my articles from my first year as CEO of the WRA that I still get comments on today.

Thank you for allowing me to rerun a portion of the article and remind you of a key tool for success in our business.

Though he would certainly never admit it (Greek pride and all), you could tell my dad had enormous respect for these people. He was loyal to them and, as long as they remained loyal to him with great service, he would never leave them.

Representatives like “Melody,” “Jim” and “Rick” were as important to my dad and uncle’s success as a great recipe, a phenomenal cook or an engaging bartender.

At the WRA we call our supplier members “allied members.”

Why? Because they are our allies in helping you succeed, as they helped my dad and our family’s restaurants succeed for more than 40 years.

Growing up, I would often get to listen to my dad fume about his love/hate relationship with suppliers. Often, he would gripe about the mentality of bad suppliers: rotten produce and late deliveries. But it was the “it’s not my problem” mentality would send him through the roof. His frustration centered around the lack of understanding from certain sales people that his success equaled their success. If his operation ran smoothly, his prices were competitive and his food quality was high, then customers would return in greater numbers, which would equal greater sales for the supplier.

Every so often, my dad would run across someone who “got it.” Suppliers who checked in to ensure orders were accurate and of high quality. Suppliers who took personal responsibility for mispicks, poor product or other mistakes that inevitably happen. Suppliers who reacted quickly to fix these types of issues so there was minimal impact to the

These types of suppliers were one of the key reasons my family was successful in the industry for so long.

These responsible suppliers would leave family events on Saturday to run last-minute product to the restaurant for weekend catering jobs. They would come to the bar or spend an hour on the phone on a Friday night to fix the pre-checker. They would voluntarily suggest more affordable products to my uncle, even though it would lower their order. They would drive to their warehouse to pick up new glassware, on two hours notice, when a busser tipped over a stack of wine glasses needed for a party that night.

At the WRA we call our supplier members “allied members.”

They are our allies in helping you succeed. And why wouldn’t they be? Suppliers have a ground-level view of the industry.

They know what the restaurant next door to you is doing, what they’re ordering every week and how customers are receiving it. Because of their constant interaction with restaurants, suppliers are uniquely equipped help you gain a comprehensive view of the industry in your own backyard.

Don’t ignore that resource—it could save your neck someday.

As this culture grows, the WRA is altering our strategy to better engage quality suppliers in its quest to make you more successful. In the meantime, continue to be loyal to those suppliers who truly are partners in your success, and don’t forget to thank them for all that they do.

And if any of your current suppliers don’t care about your success, our annual Buyers Guide is packed with suppliers who are clamoring for your business. Trade up to one who does care.

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The four pillars of member value Supporting your success

By WRA staff For the past 82 years, the Washington Restaurant Association has worked at the will of the state’s restaurants. We rely on your wisdom and priorities to determine our direction as an organization. Every decision we make is influenced heavily by what we hear from you and your industry peers throughout the state. With a mission of helping each of you succeed, we have several committees and boards that oversee our departments and establish the course of our work. Working in conjunction with the National Restaurant Association we are able to provide a dual membership with the WRA and the NRA, furthering the resources for members.

News, information and resources Political Advocacy and Representation GOAL: To help you succeed through proactive, responsible political representation.

Political representation Decisions are made daily in Olympia that can change the outlook for small business owners throughout Washington state. And let’s face it—small business owners don’t have time to monitor every debate, discussion and proposal that develops in the state Legislature. That’s where the WRA government affairs team comes into play. While hard-working entrepreneurs are busy building and running a profitable business, our team of experienced lobbyists is influencing the decisions that ultimately will determine the success of the small business sector. See page 10 for a full overview of the member value you receive from the WRA’s GA team.

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GOAL: To provide you with pertinent information in a timely and consistent manner, allowing you to be competitive amongst all businesses in Washington state.

Industry news, information and resources The information and resources available through the WRA are vast.

We publish a monthly news magazine, Washington Restaurant Magazine, online daily industry news updates, a weekly enewsletter, Center Plate; our weekly legislative update, Hot Off the Grill, which is sent during session; and our Handbook for Excellent Restaurant Operations is regarded highly among restaurateurs. We also facilitate a network of consultants who are the industry’s best in class, as well as promote restaurants through our consumer dining guide, dineNW.com.

To learn more about how the WRA keeps you up to speed, see page 12.

Membership is valuable Program & Services

Program Benefit

Annual Savings

HERO Manual

Manual for restaurant operations

$500

Music Licensing

Member discount

$150

Retro

Workers’ Compensation program

$2016

Defeat of new or increased taxes

Efforts to stop harmful legislation

$7208

Consultant Network

½ hour free consulting from 4 consultants

$400

Alcohol permit

Discounts on required training

$200

Total annual savings

$10,474

Discounts are based on members using these services and averages.

Cost-saving Programs

Training and Education

GOAL: To help you succeed by providing benefit programs that give tangible value to your business.

GOAL: To be your leading solutions resource for training, education and career development.

Cost-saving programs Restaurateurs work on tight profit margins and any assistance helping their bottom line is welcome. We have developed a rigorous process to find reputable companies and leverage your numbers to negotiate pricing on your behalf. We offer a host of business assistance programs, such as a workers’ compensation program, health insurance and other money saving resources. Learn how you can take advantage of cost savings through our Wise Buy program. You can find out more about the full complement of WRA cost-saving opportunities on page 16.

Solutions and training Our Education Foundation provides Washington state’s hospitality community with educational, training and career development opportunities. Our programs focus on food safety, alcohol server training and professional development. We also play an integral role in supporting the future of skilled employees for the industry. Our vocational culinary arts program, ProStart, is supported in more than 50 high schools throughout Washington state. On page 20, you’ll find a complete rundown of the training and educational opportunities the WRA EF provides.

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POLITICAL REPRESENTATION

POLITICAL REPRESENTATION Government Affairs

You work hard and so does our government affairs team. The WRA’s team of GA professionals is dedicated to keeping you safe from harmful legislation, while proactively engaging on issues that have the potential to strengthen the restaurant industry.

Did you know that, as a WRA member, your business is represented by one of the top political lobbying organizations in the state? Our WRA government affairs team’s mission is to help WRA members succeed through proactive, responsible political representation. The GA team works daily to mitigate harmful legislation and regulatory changes, while promoting and advocating beneficial new laws and regulations.

tree, broken down by business type and legislative district, to place telephone calls to legislators when a bill is reaching action in the Legislature. This is one of the best ways to demonstrate the strength of our industry to the Legislature.

Every year, it becomes more important to our industry for legislators to understand the obstacles restaurant operators face in this challenging business climate. The WRA is more committed than ever to representing the restaurant industry before the Washington State Legislature and promoting your interests and concerns year-round.

The WRA Political Action Committee The WRA Political Action Committee (PAC) is one of the leading political action committees in Washington state today. As representatives of the state’s hospitality industry, we know how important it is that your voice be heard in Olympia.

Grassroots network The WRA has one of the most sophisticated and effective grassroots networks in the state, and it’s all because of our members’ participation.

Our grassroots network is made up of members representing all aspects of the industry. Grassroots volunteers vary in time commitment and duties, ranging from a grassroots ambassador to a grassroots phone contact. While our lobby team works closely with state legislators and agencies throughout the year, it is crucial to remind our elected officials who we represent: real people and real business operators. Putting a constituent before an elected official and allowing a dialogue to unfold is one of the most effective forms of communication we can facilitate.

Action alerts

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Part of what makes the WRA’s grassroots network so effective is our use of action alerts during the legislative session.

We rely on our sophisticated grassroots

In order to pay

$1,000 in taxes, a restaurant has to

earn $20,000 in sales. Supporting the PAC is an effective way to protect your business from increased taxes The WRA PAC’s purpose is to: Educate candidates on hospitality industry issues while they are on the campaign trail Support candidates who take the time to understand and work with our industry Utilize your numbers and resources to affect change

POLITICAL REPRESENTATION

Government Affairs Team Bruce Beckett Government Affairs Director Bruce Beckett joined the WRA in January 2009 as director of government affairs. Bruce’s experience in public affairs spans nearly 30 years, including 17 years leading Weyerhaeuser Company’s Western Region and Legislature public affairs teams. Bruce is accountable for the overall leadership of the government affairs team, provides strategic direction to the lobby team, and ensures WRA members are fully informed and engaged in the development of WRA positions and strategies.

Josh McDonald Local Government Affairs Josh McDonald joined the WRA government affairs team in September of 2007. Before joining the WRA, Josh worked alongside our contract lobbyists Denny Eliason and Kim Clauson-Hoff, building relationships that help make him a strong asset to the WRA. Josh focuses the bulk of his attention working on behalf of WRA members on local government issues, engaging with city and county leaders to make sure restaurants in every community are represented when a new ordinance

or resolution is introduced that may impact our industry. Josh also works on a handful of issues at the state level such as nutrition/obesity, food safety and the environment. He received his B.A. in political science from the University of Puget Sound.

Julia Clark Government Affairs Manager Prior to coming to the WRA in 2006, Julia studied state and local politics at Western Washington University in Bellingham, Wash.

Julia received her B.A. in political science and social studies from Western Washington University. This past session, Julia made the transition to full-time lobbyist and already has enjoyed quite a bit of success in defending restaurants from harmful legislation and promoting the passage of bills that benefit WRA members.

Lobby Team

on a number of issues in numerous industries. For the WRA, Denny works with the government affairs team to coordinate overall strategy and directly oversees issues relating to taxes, syrup tax, the Retrospective Rating program, health care, minimum wage and tips as wages.

Kim Clauson-Hoff Kim ClausonHoff is a partner with Denny Eliason at Alliances Northwest. Kim’s primary focus is workplace and labor issues. Kim has taken a leadership role on workplace safety, labor, unemployment insurance, workers’ compensation and sustainability issues for the WRA. Over the years, Kim’s efforts have resulted in lower unemployment insurance taxes, restraints on workers’ compensation costs and positioning restaurants favorably on emerging sustainability issues.

Denny Eliason Denny Eliason is the founder of Alliances Northwest, a businessoriented government relations firm.

Denny has 25 years experience working the halls of the Capitol, and during that time has engaged

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INFORMATION, NEWS AND RESOURCES Your Primary Source for News

The WRA is committed to being the number one place you go for industry information.

The WRA website The face of WRAhome.com is continually changing. In addition to recent full-site makeover, WRAhome.com features a dynamic mix of industry news, event listings and registration, training enrollment, regulatory alerts and a detailed overview of every facet of the WRA’s operation.

Washington Restaurant Magazine has a readership of 6,310 and is mailed directly to the WRA’s more than 5,000 restaurant, allied and educational members, news media and legislators. Additionally, Washington Restaurant Magazine is circulated to approximately 250 prospective members each month.

To inquire about advertising in Washington Restaurant Magazine, please contact WRA advertising partner, The Silver Agency at 360.736.8065, or email Kyle McKerricher at kyle@silveragency.com.

News & Politics: Keep current on the ever-changing

hospitality industry with a daily updated feed of industry news and political developments Blog: WRA staffers contribute with commentary, special news updates and timely information for our industry.

Events: a listing of industry-related functions, training opportunities and marketing/sponsorship possibilities Business Resources: a collection of tools for any restaurateur wanting to get ahead and stay ahead Our website is a great way for potential members to get acquainted with the WRA and serves as an invaluable “home base” for our more than 5,000 members. Updated every weekday, WRAhome.com should be a regular part of any Washington restaurateur’s daily routine.

Washington Restaurant Magazine Washington Restaurant WA S H I N GTO N Magazine is the WRA’s monthly magazine, featuring industry news, profit-building Formerly The Front Burner ideas and trends essential to the savvy hospitality MEGA TRENDS ISSUE professional. This 32-page glossy magazine is packed Survival with profiles on industry Guide to leaders, marketing tips, Health Care regulatory updates, legislative Reform information and much more must-have information.

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WRA iPhone app As the first restaurant association in the U.S. to launch an iPhone app, the WRA has taken advantage of one of the best ways to communicate with members - through their smartphones. With more than 85 percent of mobile users expected to access the Internet in 2011, it was vital for the WRA to be cognizant of these trends and the tools members are using. Plans are underway to scale out the WRA’s application to other mobile devices, such as Android. However, with 100 million iPhones sold through March 2011 and a nearly 500,000 apps available, Apple continues to lead the way in user adoption and ease-of-use.

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What does the WRA iPhone app do?

Easily find WRA restaurant members closest to you with one click. If you choose, you can search for WRA members by name, as well.

Convenient access to WRA news and information— everyday there is something new on the Association’s website, as well as multiple member communications that go out every week.

INFORMATION, NEWS AND RESOURCES

Easily find and take advantage of WRA programs and

services—busy restaurant owners generally spend more time with their phones than they do with their computers, and the WRA’s app understands this.

Join, renew or learn more—the iPhone app makes it easy for members to renew, or non-members to join the WRA. Discover WRA events. For active members, the Events area provides a simple interface for learning about upcoming events.

Stay on top of government affairs. The WRA boasts one of the very best government affairs programs in Olympia, and now members will have one-click access to developments and insights during and after the legislative session.

Center Plate Every week, WRA members receive Center Plate, the WRA’s weekly e-newsletter packed with up-to-the-minute industry developments, ideas for boosting profits, political updates and a lineup of information that is crucial to hospitality industry professionals. With a steadily climbing readership, Center Plate has become many members’ preferred method of receiving industry news.

Hot Off the Grill The WRA’s weekly legislative email update makes it easier for members to stay current on state political news as it affects their businesses. Hot Off the Grill provides the latest information from our government affairs and lobby teams as they fight to protect Washington’s restaurants.

Keeping members informed of the progress of bills during the legislative session is an important element of the government affairs team’s commitment to this industry. Hot Off the Grill is emailed to members every

Friday afternoon during Washington’s legislative session— and special session during some years. This email includes an in-depth recap of political happenings and events in and around the state Capitol that are important to the restaurant and hospitality industry.

Social media With so many restaurants in Washington establishing a presence on social media websites, it only makes sense for the WRA to join the conversation. Our team maintains active profiles on Facebook, Twitter and FohBoh—a social media site designed especially for the restaurant industry.

Following or “friending” the WRA on any of our social media sites is the best way to ensure you receive the most current news affecting this industry.

Member resources move your business forward Your WRA membership includes access to a wealth of resources m b er Me designed to help you succeed in your endeavors. If you’re not taking advantage of these services, you aren’t enjoying the full benefit of being a WRA member.

Take a look at what’s available.

You’ll find tools to assist you in every area of your operation.

of

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INFORMATION, NEWS AND RESOURCES

Consulting Network The Washington Restaurant Association Consulting Network is a program created to give you access to the state’s leading restaurant experts. Consultants are dedicated to the highest level of performance and client service. Now, independent operators have access to bestof-class professionals.

for Excellent Restaurant Operations—to guide you through the laws and regulations that can make running a restaurant complex. HERO is for all operations, large and small. The HERO Manual is available free of charge, exclusively to members and is updated annually. Additional copies are $70, plus shipping and handling. Orders must be pre-paid. To order, call 800.225.7166, ext. 115.

Members simply call 800.225.7166, and we’ll connect you to one of our top-notch consultants. Annually, members are entitled to 30 minutes of FREE consulting from each areas of expertise. At an average of $200 per hour, that is a $1,800 value. Our consultants are prepared to answer your questions regarding:

Alcohol Compliance Business Expansion Business Taxes Buying & Selling Businesses Concept & Design Development Crisis Communications Financial & Accounting Management Health Care Reform Hiring and Retention Human Resources Information Technology Lease Negotiation Legal Assistance Marketing & Advertising Restaurant Efficiencies Public Relations Succession Planning Workplace Safety HERO Manual The WRA has worked long and hard to be the hero of Washington’s restaurant industry by ensuring you have the training and information needed to run your business successfully. We produce the HERO manual—Handbook 14 | www.WRAhome.com

HERO

Handbook for Excellent Restaurant Operations

Your guide to restaurant operations in Washington state Sponsored by

DineNW.com Developed and maintained by the Washington Restaurant Association, dineNW.com is one of the most complete online dining guides in Washington and was designed to promote WRA member restaurants.

Developed in an easy-to-use format, dineNW.com is as simple to update as a Facebook account. You can log in, upload photos, post events, list your menu and feature promotions. If you don’t already have a website, your dineNW.com profile can fulfill that need.

You receive a complimentary showcase listing at www.dineNW.com. Check out the benefits you’ll enjoy: Your restaurant will appear above all non-member listings Address, phone and fax information are included along with Google mapping You can add your menu or a video clip Insert photos or a video clip Website and email links are included Webinars The WRA hosts informational webinars every month.

These online training sessions eliminate the hassle of attending on-site training and fit more conveniently into a restaurateur’s busy schedule. Simply call in and log on to the webinar from your home or office computer. It’s easy!

Topics range from profit building, product demos, staff management and everything in between. Take advantage of this free member benefit, and transform your perspective on training. You’ll be amazed at how simple it is to use this time-saving tool. Check out our webinar lineup on the website.

INFORMATION, NEWS AND RESOURCES

Marketplace The WRA Marketplace is a comprehensive online resource that connects restaurateurs, owners and managers to suppliers and service providers in the industry.

Extensive and easy to use, the WRA Marketplace features a wealth of information on products and services, special offerings and provides the means to communicate directly with companies and distributors.

For companies that provide products and services to restaurants, the WRA Marketplace is more than just a listing of companies by category. It provides a rich environment that allows companies to dynamically manage their advertising presence to thousands of restaurants across Washington.

The WRA Marketplace gives each allied member a complimentary listing that includes: A higher presence in search results than for basic and free listings Title, address, phone, fax, web link, e-mail link, summary description, send to a friend functionality, designation icon, ratings and reviews.

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Did you know...

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Whether you are in Spokane, Seattle or Neah Bay, H.I.H.I.T. offers a statewide network for all your health care needs. Plus, with H.I.H.I.T. you can: s s s

Keep using your existing doctor Choose from 800 Group Health physicians Access more than 9,100 contracted providers

H.I.H.I.T. is the plan of choice when it comes to offering benefits and options to the hospitality industry.

Enroll in a health care plan today. Call Pam Moynahan toll free at 877.892.9203.

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WRA COST-SAVING PROGRAMS AND RESOURCES

More bang for your buck WRA cost-saving programs are designed to stretch your business dollar

One of the most useful perks of being a WRA member is the exclusive access you have to some of the best resources for this industry. WRA endorsed partners are handpicked through a rigorous screening process to ensure WRA members receive premier services at ‘member-only’ pricing.

Contact an endorsed partner, and start saving today!

16 | www.WRAhome.com

PASS IT ON

Credit card processing—Heartland Payment Systems™ Few things are more central to your success than your payment transactions. That’s why Heartland Payment Systems processes all payments: Credit/debit/prepaid cards Online transactions Checks Payroll Gift card program Email marketing solutions—Fishbowl For nearly a decade, Fishbowl has remained committed to the restaurant industry, designing and expanding its product lines to help restaurant clients with what matters most—driving repeat traffic and growing revenue through: Email marketing solutions Restaurant solutions packages Marketing campaign support Employee background checks—Airfactz Airfactz is a consumer reporting agency specializing in employee background checks and believes background checks can potentially: Reduce theft Limit legal exposure for negligent hiring Increase employment retention Increase applicant quality Decrease insurance costs

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BUYER’S GUIDE 2011 – 2012

Shop by Company Name 3Wire Restaurant Appliance Tom McPeter 22322 20th Ave SE Ste 150 Bothell, WA 98021-8424 206.524.8200 kathy.phillips@3wire.com www.3wire.com Repair & Maintenance Service

Alaska USA Insurance Brokers Harry Yanagimachi PO Box 110699 Tacoma, WA 98411-0699 253.534.7710 h.yanagimachi@alaskausainsurance.com www.alaskausa.org/insurance Insurance - Business Insurance

ALSCO/ American Linen Tacoma Steve Bivens 2011 S Tacoma Way Tacoma, WA 98409-7837 253.474.9446 sbivens@alsco.com www.alsco.com Uniforms, Cleaning Services, Linen

A and R Hoods Steve Russell 8442 McKinley Ave Tacoma, WA 98404-3231 253.537.3755 steve@aandrhoods.com www.aandrhoods.com Cleaning Services, Hoods & Fans, Repair & Maintenance Service

Alexa Milton Interior Design, Inc. Alexa Milton 25240 SE Mirrormont Way Issaquah, WA 98027 206.628.9588 admin@alexamilton.com www.alexamilton.com Architects, Restaurant Design, Interior Design & Decor

American Express Pete Indahl 5114 Pt Fosdick Nw Ste E PMB 294 Gig Harbor, WA 98335-1735 800.706.9058 pete.indahl@aexp.com www.americanexpress.com Credit Card Services

AB Foods, LLC Brad McDowell PO Box 832 Toppenish, WA 98948-0832 509.865.2121 brad.mcdowell@abfoodsusa.com www.wabeef.com Meat & Poultry

Alki West, Inc. Steve Roaldson PO Box 549 Brewster, WA 98812-0549 206.992.4382 rsrcjr@gmail.com Restaurant Operations

Accent Table Lighting Company Jeff Robb PO Box 2362 Redmond, WA 98073-2362 425.881.2062 accenttablelight@aol.com Lighting

Allied Fire and Security Dye Hawley 425 W Second Ave Spokane, WA 99201-4311 509.321.8750 dhawley@allied-security.com www.alliedfireandsecurity.com Security

Air Control Heating & Electric, Inc. Harry Tefft 7203 E Nora Ave Spokane Valley, WA 99212-1201 509.924.0018 harry@aircontrolspokane.com www.aircontrolspokane.com Lighting, Refrigeration & Ice Makers, HVAC

Alpine Payment Systems Emily Ensminger PO Box 821028 Vancouver, WA 98662-0023 877.804.7286 emily@iqatm.com www.alpinepaymentsystems.com Credit Card Services, Point of Sale (POS) Systems

Airfactz Screening & Reporting Services Joe Murphy PO Box 141875 Spokane, WA 99214-1875 800.729.7776 x 103 joe@airfactz.com www.airfactz.com Background Checks, Drug Testing & Investigation

ALSCO/ American Linen Spokane Marty Siebe PO Box 3084 Spokane, WA 99220-3084 509.534.2693 msiebe@alsco.com www.alsco.com Cleaning Services, Uniforms, Linen

2A | 2011–2012 Buyer’s Guide

American Underwriters Insurance Lavonne Northcutt 6429 S Tacoma Way Tacoma, WA 98409-4004 253.473.1415 lavonne@american-underwriters.com www.auiagency.com Insurance - Business Insurance Andrews Consulting Inc. Rachel Andrews 9291 Ladyslipper Ln Missoula, MT 59808-5314 307.413.5725 rachel_andrews1@msn.com Human Resources & Personnel, Benefits Planning, Training & Education Anheuser Busch Companies Gilbert Canizales 15800 Roscoe Blvd Van Nuys, CA 91406-1350 818.908.5507 gilbert.canizales@anheuser-busch.com Beverages - Alcoholic ARR-Tech Diahann Curtis PO Box 10932 Yakima, WA 98909-1932 509.966.4300 dcurtis@marq.net www.marq.net Broker Auphan Software Joe Bender 9814 187th St Ct E Puyallup, WA 98375 253.468.4980 jbender@auphansoftware.com www.auphandining.com Cash Registers, Computer Software & Systems, Point of Sale (POS) Systems

Shop by Company Name Axxya Systems Nutrition Analysis Shazia Nathoo 4800 Sugar Grove Blvd Ste 602 Stafford, TX 77477-2150 281.652.5534 snathoo@axxya.com www.axxya.com Nutritional Analysis, Computer Software & Systems

Bargreen-Ellingson Seattle Jeff Gentling 3627 1st Ave S Seattle, WA 98134-2201 206.682.1472 j.gentling@bargreen.com www.bargreen.com Bar Supplies, Interior Design & Decor, Restaurant Design

Baker Commodities Seattle Jim Hodge PO Box 58368 Seattle, WA 98138-1368 206.243.4781 x 116 jhodge@bakercommodities.com www.bakercommodities.com Cleaning Services, Recycle & Waste Reduction

Bargreen-Ellingson Spokane Tami Kennedy 223 W Boone Ave Spokane, WA 99201-2311 509.324.2939 t.kennedy@bargreen.com www.bargreen.com/spokane Dishwashers, Ovens and Ranges, Refrigeration & Ice Makers

Bevinco Seattle Tim Arnot 506 N 143rd St Seattle, WA 98133-6834 206.569.8121 t.arnot@bevinco.com www.bevinco.com Beverages - Alcoholic, Training & Education, Marketing Promotions and coupons

Baker Commodities Spokane Valley Joe Jacobson PO Box 11157 Spokane Valley, WA 99211-1157 509.535.5435 jjacobson@bakercommodities.com www.bakercommodities.com Cleaning Services, Recycle & Waste Reduction

Bargreen-Ellingson Tacoma David Barta 6626 Tacoma Mall Blvd Ste B Tacoma, WA 98409-9086 253.475.9201 d.barta@bargreen.com www.bargreen.com Bar Supplies, Interior Design & Decor, Restaurant Design

Bevinco Spokane Don Merriman 2624 E Rowan Ave Spokane, WA 99217-6248 509.443.8818 spokane@bevinco.com www.bevinco.com Beverages - Alcoholic, Training & Education

Balcos Insurance, Inc. Scott Balcos 8746 Mary Ave NW Ste 2 Seattle, WA 98117-3489 206.783.1986 wra@balcosinsurance.com www.balcosinsurance.com Insurance - Business Insurance

Batali Associates Ken Batali 9792 Edmonds Way #226 Edmonds, WA 98020-5940 425.672.8760 ken@BataliAssociates.com www.BataliAssociates.com Restaurant Operations, Training & Education

BMI Cleve Murphy 10 Music Sq E Nashville, TN 37203-4321 615.401.2877 cmurphy@bmi.com www.bmi.com Music Licensing and systems

Baldwin Resource Group, Inc. Bill Baldwin PO Box 1848 Bellevue, WA 98009-1848 425.455.5640 brginfo@baldwinrgi.com www.baldwinRGI.com Insurance - Business Insurance Bargreen-Ellingson Everett Josh Pugh 133 128th St SW Everett, WA 98204-6310 425.740.2424 jo.pugh@bargreen.com www.bargreen.com Refrigeration & Ice Makers, Restaurant Design, Ovens and Ranges

Bavarian Meat Products, Inc. Lynn Hofstatter 2934 Western Ave Seattle, WA 98121-1021 206.448.3540 lynn@bavarianmeats.com http://bavarianmeats.com Meat & Poultry Bell-Anderson Insurance Andy Hoven 600 SW 39th St Ste 200 Renton, WA 98057-4911 425.291.5200 andyh@bell-anderson.com www.bell-anderson.com Insurance - Business Insurance

Bell-Anderson Insurance - Spokane Neil Muller 8306 N Wall St Ste A Spokane, WA 99208-6169 509.465.1133 neilm@bell-anderson.com www.bell-anderson.com Insurance - Business Insurance

Bob Nowlin Financial Management Solutions Robert Nowlin 9009 NE 36th St Yarrow Point, WA 98004-1201 425.418.1780 bobnowlin@comcast.net www.bobnowlinfinancialsolutions.com Real Estate Bob Oates Sewer Rooter Bob Oates 922 NW 50th St #1 Seattle, WA 98107-3655 206.789.7944 bob@boboates.com www.boboates.com Repair & Maintenance Service, Plumbers

2011–2012 Buyer’s Guide | 3A

Shop by Company Name Boyd Coffee Company Portland Katy Dutt 19730 NE Sandy Blvd Portland, OR 97230-7310 800.545.4077 x 382 katy.dutt@boyds.com www.boyds.com Coffee & Espresso, Tea, Beverage Dispensing Boyd Coffee Company Tukwila Scott Lochhead 4495 S 134th Pl Tukwila, WA 98168-6204 800.545.4077 scottl@boyds.com www.boyds.com Coffee & Espresso, Beverage Dispensing, Tea Boyd Coffee Spokane Dan Cummens 530 E North Foothills Dr Spokane, WA 99207-2100 509.994.9967 dan.cummens@boyds.com www.boyds.com Coffee & Espresso, Tea, Beverage Dispensing BRAA Associates, LLC Richard Braa 10940 NE 33rd Pl Ste 107 Bellevue, WA 98004 206.465.1010 rbraa@braaconsulting.com www.braaconsulting.com Accounting & Bookkeeping, Menu Design, Restaurant Operations Brantley, Janson, Yost & Ellison, CPA’s Robert Janson 1617 S 325th St Federal Way, WA 98003-6009 253.838.3484 bjanson@brantleyjanson.com www.brantleyjanson.com Accounting & Bookkeeping, Computer Software & Systems Bread Garden LTD Bob Miller 1001 S 344th St # 2 Federal Way, WA 98003-6795 253.838.6683 rjmiller@thebreadgarden.com www.thebreadgarden.com Baked Goods

4A | 2011–2012 Buyer’s Guide

Bremerton Bottling Co.-Pepsi Cola Keith Oien 5210 1st St Bremerton, WA 98312-3342 360.377.6262 keith@bremertonpepsi.com Beverages - Non-Alcoholic, Beverage Dispensing, Coffee & Espresso

Caffe D’Arte, LLC Kimberly Zier 719 S Myrtle St Seattle, WA 98108-3426 206.762.4381 kjzier@comcast.net www.caffedarte.com Coffee & Espresso

Brides Time Magazine Jason Hudson 17504 N Edgecrest Rd Colbert, WA 99005-8718 509.279.9852 jason@bridestimemagazine.com www.bridestimemagazine.com Marketing Promotions and coupons, Advertising, Publications

Cairncross & Hempelmann, P.S. Marcy Salo 524 2nd Ave Ste 500 Seattle, WA 98104-2323 206.587.0700 msalo@cairncross.com www.cairncross.com Attorneys

Bullseye Distributing and Amusements Dave Winfrey 5700 N Havana St Spokane, WA 99217-6546 509.990.6322 winfrey@bullseyeamusement.com www.bullseyeamusement.com Vending Machines, Music Licensing and systems, Repair & Maintenance Service Buren Sheet Metal Diahann Curtis PO Box 9039 Yakima, WA 98909-0039 509.966.4300 dcurtis@marq.net Broker Cadbury Schweppes Americas Beverages Gina Mordeaux 1927 NE 34th Pl Renton, WA 98056-8017 425.235.0813 gina.mordeaux@dpsg.com www.brandspeoplelove.com/csab/ Beverage Dispensing, Beverages - NonAlcoholic Caffe Appassionato Seattle Patrick McHugh 4001 21st Ave W Seattle, WA 98199-1201 888.502.2333 patrick@caffeappassionato.com www.caffeappassionato.com Coffee & Espresso, Tea, Beverages Non-Alcoholic

Cascade Natural Gas Conservation Incentive Program (Lockheed Martin) Autumn Marks 22121 20th Ave SE Bothell, WA 98021-4408 888.522.1130 autumn.d.marks@lmco.com www.cngc.com/conservation Energy Conservation, Utilities Case Parts NW George Trainor 25315 74th Ave S #101 Kent, WA 98032-6013 425.204.6009 georget@caseparts.com www.caseparts.com Refrigeration & Ice Makers Cash & Carry Smart Foodservice Craig Swick PO Box 22008 Portland, OR 97269-2008 503.833.1184 craig.swick@smartandfinal.com www.smartfoodservice.com Coffee & Espresso, Fruit & Produce, Frozen Foods CCTV CameraScan Robert Salopek PO Box 980 North Bend, WA 98045-0980 425.888.9778 rob@cctvcamerascan.com www.cctvcamerascan.com Security

Shop by Company Name Cedar Grove Organics Recycling Stephan Banchero 7343 E Marginal Way S Seattle, WA 98108-3513 206.832.3000 jsb3@emeraldnw.com www.cgcompost.com Recycle & Waste Reduction Charlie’s Produce Wayne Ludvigsen PO Box 24606 Seattle, WA 98124-0606 206.625.1412 waynel@charliesproduce.com www.charliesproduce.com Fruit & Produce Charlie’s Produce Spokane Larry Gilbert 3530 E Ferry Ave Spokane, WA 99202-4631 509.535.7393 larryg@charliesproduce.com www.charliesproduce.com Fruit & Produce Choice Organic Teas Anne-Marie Phillips 600 S Brandon St Seattle, WA 98108-2240 206.525.0051 annemarie@granum-inc.com www.choiceorganicteas.com Tea ChopChopSites Michael Wyatt PO Box 2843 Vashon, WA 98070-2843 206.452.1977 mike@chopchopsites.com www.chopchopsites.com Advertising, Logo & Branding, Marketing Promotions and coupons Chukar Cherry Company Pamela Montgomery PO Box 510 Prosser, WA 99350-0510 509.786.2055 pam@chukar.com www.chukar.com Candy/Confections, Fruit & Produce, Sauces & Condiments

City Lights Sign Company Martha Davis 902 NW 49th St Seattle, WA 98107-3653 206.789.4747 martha@citylightssign.com www.citylightssign.com Lighting, Signs, Repair & Maintenance Service

Coca-Cola Foodservice Bellevue Pamela Dennison 2700 156Th Ave NE Ste 200 Bellevue, WA 98007-6554 800.241.2653 pdennison@coca-cola.com www.coca-cola.com Beverages - Non-Alcoholic, Beverage Dispensing

Clark Nuber CPAs Pete Miller 10900 NE 4th St Bellevue, WA 98004-5873 425.454.4919 pmiller@clarknuber.com www.clarknuber.com Accounting & Bookkeeping, Restaurant Operations, Computer Software & Systems

Coeur d’Alene French Baking Company Teresa Boukal 6701 S 216th St Kent, WA 98032-1389 253.395.9695 Baked Goods

Clevenger Associates Tony Clevenger 11803 101st Ave Ct E Ste 203 Puyallup, WA 98373-3473 253.841.7811 tony@clevengerassoc.com www.clevengerassoc.com Restaurant Design Click Wholesale Distributing Steve White 19215 66th Ave S Kent, WA 98032-1171 206.763.3200 swhite@clickdistributing.com www.clickdistributing.com Wines Clothier & Head, P.S. Gerry Adams and Richard Finafrock 1301 Fifth Ave Ste 2800 Seattle, WA 98101-2675 206.622.1326 gadams@c-h.com www.clothierandhead.com Accounting & Bookkeeping, Restaurant Operations, Training & Education Coca-Cola Foodservice Shalena Bos 9705 E Montgomery Ave Spokane, WA 99206-4119 509.921.6200 sbos@na.ko.com www.coca-cola.com Beverages - Non-Alcoholic, Beverage Dispensing

Coffee Fest David Heilbrunn 340 E Sunset Way Ste 201 Issaquah, WA 98027-2474 425.283.5058 davidh@coffeefest.com www.coffeefest.com Trade Shows & Events, Training & Education, Coffee & Espresso Coldwell Banker - Associated, Realtors Terry Meloy 415 N 1st St Yakima, WA 98901-2305 509.248.5050 cbar@yvn.com www.yakimarealestate.net Real Estate Coldwell Banker Commercial Jim West 1500 D St Vancouver, WA 98663-3439 360.823.5109 jimw@cbcworldwidenw.com Real Estate Color Graphics Apparel & Ad Specialist Debbie Gustafson 2540 Crites St SW Tumwater, WA 98512-6104 360.352.3970 debbie@colorgraphicswa.com www.colorgraphicswa.com Uniforms, Advertising, Marketing Promotions and coupons

2011–2012 Buyer’s Guide | 5A

Shop by Company Name Columbia Cascade Winery Association George Valison 301 Angier Ave Ste B Cashmere, WA 98815-1301 509.782.0708 info@columbiacascadewines.com www.columbiacascadewines.com Wines, Beverages - Alcoholic

Costco #1 Seattle Todd Young 4401 4th Ave S Seattle, WA 98134-2311 206.622.3136 W001MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #110 Issaquah Dick Snyder 1801 10th Ave NW Issaquah, WA 98027-5384 425.313.0965 W110MGR@costco.com www.costco.com Fruit & Produce, Paper & Plastic Products, Meat & Poultry

Columbia Distributing Co., Inc. Tom Thompson 255 Appleyard Dr Wenatchee, WA 98801-8962 509.662.1673 tom@columbiadistributing.com www.columbiadistributing.com Beverages - Non-Alcoholic, Beverages Alcoholic, Wines

Costco #1013 Union Gap Mike O’Hara 2310 Longfibre Ave Union Gap, WA 98903-1513 509.454.5242 W01013MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #112 Wenatchee Scott Elliott 375 Highline Dr S East Wenatchee, WA 98802-5344 509.886.0593 W112MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Columbia Winery Gina Beck PO Box 1248 Woodinville, WA 98072-1248 425.488.2776 gina.beck@ascentiawines.com www.columbiawinery.com Beverages - Alcoholic, Brewery, Wines

Costco #1029 Covington Tom Olson 27520 Covington Way SE Covington, WA 98042-9100 253.796.1004 W01029MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #114 Everett Felix Vendiola 10200 19th Ave SE Everett, WA 98208-4256 425.379.7451 W114MGR@costco.com www.costco.com Paper & Plastic Products, Meat & Poultry, Fruit & Produce

Costco #103 Clarkston Stephanie Suko 301 5th St Clarkston, WA 99403-1860 509.758.1800 W0103MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #13 Silverdale Cindy Peterson 10000 Mickelberry Rd NW Silverdale, WA 98383-8302 360.692.9213 W013MGR@costco.com www.costco.com Paper & Plastic Products, Fruit & Produce, Meat & Poultry

Costco #106 Aurora Village Bill Ingram 1175 N 205th St Seattle, WA 98133-3206 206.546.0480 W106MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #19 Bellingham Andrea Lowden 4299 Guide Meridian St Bellingham, WA 98226-6475 360.671.6947 W019MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #1086 East Vancouver Ben Tehrani 19610 SE 1st St Camas, WA 98607-7472 360.258.6221 W01086MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #486 Kennewick Shawn Hancock 8505 W Gage Blvd Kennewic, WA 99336-8120 509.737.8861 W486MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Comcast Business Services Chris Samms 15815 25th Ave W Lynnwood, WA 98087-2507 425.471.0220 chris_samms@cable.comcast.com Music Licensing and systems, Telecommunications Comcast Cable Bob Ferrari 410 Valley Ave NW Ste 9 Puyallup, WA 98371-3317 253.405.7970 Robert_Ferrari@cable.comcast.com Music Licensing and systems, Telecommunications Consolidated Food Management Andria Baker 7429 SE 27th St Mercer Island, WA 98040-2753 206.232.9771 abaker@cfm-inc.com www.cfm-inc.com Restaurant Operations

6A | 2011–2012 Buyer’s Guide

Shop by Company Name Costco #6 Southcenter Todd Kepple 400 Costco Drive #150 Tukwila, WA 98188 206.575.9191 W006MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #64 Tumwater Eric Johnson 5500 Littlerock Rd SW Tumwater, WA 98512-1363 360.357.6580 W064MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #662 Burlington Netra McGrew 1725 S Burlington Blvd Burlington, WA 98223-3223 360.757.5703 W662MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #61 Federal Way Jeremy Cook 35100 Enchanted Pkwy S Federal Way, WA 98003-8314 253.874.3652 W061MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #642 Marysville Gene Dunlap 16616 Twin Lakes Ave Marysville, WA 98271-4701 360.652.4530 W642MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #670 Spokane Fred Schoenhard 5601 E Sprague Ave Spokane, WA 99212-0826 509.842.0003 W670MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #624 Gig Harbor Wayne Harris 10990 Harbor Hill Dr NW Gig Harbor, WA 98332-8945 253.853.8600 W624MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #66 Spokane II Kelly Frisina 7619 N Division St Spokane, WA 99208-5613 509.466.9668 W066MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #740 Lacey Gail Hibbs 1470 Marvin Rd NE Lacey, WA 98516-3870 360.412.3500 W740MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

Costco #639 Sequim Brian Wright 955 W Washington St Sequiim, WA 98382-3266 360.406.2025 W639MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #660 Puyallup Dave Ryan 1201 39th Ave SW Puyallup, WA 98373-3803 253.445.7543 W660MGR@costco.com www.costco.com Meat & Poultry, Fruit & Produce, Paper & Plastic Products

Costco #747 Woodinville Doug Tisdel 24008 Snohomish Woodinville Rd Woodinville, WA 98072-9743 425.806.7700 W747MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products

2011–2012 Buyer’s Guide | 7A

Shop by Company Name Costco #772 Vancouver James Gay 6720 NE 84th St Vancouver, WA 98665-2016 360.828.2262 W772MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products Costco #8 Kirkland Rich Graber 8629 120th Ave NE Kirkland, WA 98033-5865 425.827.0913 W008MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products Costco #95 Tacoma Shelley Jones 2219 S 37th St Tacoma, WA 98409-7473 253.475.5595 W095MGR@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products Costco Business Center Mary Darr 19105 Highway 99 Lynnwood, WA 98036-5228 425.640.7745 w115mkm@costco.com www.costco.com Fruit & Produce, Meat & Poultry, Paper & Plastic Products Costco Business Center Fife Brent Colby 3900 20Th St E Fife, WA 98424-1818 253.719.1950 w767mkm@costco.com www.costco.com Meat & Poultry, Paper & Plastic Products, Office Products and Equipment CPR4U Health and Safety LLC Tracy Castel 2937 Broadway Everett, WA 98201-3639 425.252.3239 tcastel@cpr4u.net www.cpr4u.net Training & Education, Restaurant Operations, Human Resources

8A | 2011–2012 Buyer’s Guide

Craig P. Hayes, Attorney at Law, PS Craig Hayes PO Box 399 Bellingham, WA 98225-0399 360.734.2000 cheryl@bhamoffice.com Attorneys Crown Distributing Co of Aberdeen, Inc. Dan Tupper 1200 W Heron St Aberdeen, WA 98520-6899 360.532.1061 dtuppersjr@crowndistributing.com Beverage Dispensing, Beverages - NonAlcoholic, Beverages - Alcoholic Crown Distributing LLC Peter Bargreen 17117 59th Ave NE Arlington, WA 98223-4750 425.252.4192 Beverages - Alcoholic, Beverages - NonAlcoholic, Distributors Custom Gaskets NW Scott Dugaw PO Box 111734 Tacoma, WA 98411-1734 253.389.8884 gasketsnw@hotmail.com Refrigeration & Ice Makers, Repair & Maintenance Service, Energy Conservation Cyrus O’Leary’s Pies Airway Heights Laura Brown 1528 S Hayford Rd Airway Heights, WA 99001-9404 509.624.5000 laura@cyruspies.com www.cyruspies.com Baked Goods, Desserts Cyrus O’Leary’s Pies Spokane Barclay Klingel PO Box 19225 Spokane, WA 99219-9225 509.624.5000 barclay@cyruspies.com Baked Goods D & J Consulting Richard Denson 106 Partrick Ct Sunnyside, WA 98944-1060 509.837.8026 Restaurant Operations, Marketing Promotions and coupons, Menu Design

D R Miller Hospitality Consulting Dennis Miller 2125 NE 159th Ave Vancouver, WA 98684-4515 360.891.4507 dennis@drmillerhospitalityconsulting. com www.drmillerhospitalityconsulting.com Restaurant Operations, Accounting & Bookkeeping Danta Chase & Co. CPA’s Mark Danta 2720 Rucker Ave Everett, WA 98201-3429 360.435.0612 markcd@dantachase.com www.dantachase.com Restaurant Operations, Accounting & Bookkeeping Darigold, Inc. Joseph Riley 1130 Rainier Ave S Seattle, WA 98144-2842 206.284.7220 joe.riley@darigold.com www.darigold.com Dairy products Darling Restaurant Services Brad Fleeman 2041 Marc Ave Tacoma, WA 98421-2945 800.524.2401 bfleeman@darlingii.com www.darlingii.com Restaurant Operations, Cleaning Services, Recycle & Waste Reduction Davis Grimm Payne Marra & Berry Joseph Marra 701 5Th Ave #4040 Seattle, WA 98104-7089 206.447.0182 jmarra@davisgrimmpayne.com Attorneys Davis Wright Tremaine LLP Tom Smith 1300 SW 5th Ave Ste 2300 Portland, OR 97201-5682 503.778.5201 thomassmith@dwt.com www.dwt.com Restaurant Operations, Attorneys

Shop by Company Name Deborah Ward Interiors Deborah Ward 2007 Northwood Ave NE Tacoma, WA 98422-4082 253.927.1224 connect@dwardinteriors.com www.dwardinteriors.com Furniture, Interior Design & Decor, Restaurant Design

Distant Lands Coffee Cindi Hughes 801 Houser Way N Renton, WA 98055-1554 425.917.2920 cindih@dlcoffee.com www.dlcoffee.com Coffee & Espresso, Beverages - NonAlcoholic

Duck Delivery of Washington, Inc. Sumner Derek Reich 1509 45th St East Sumner, WA 98390-2201 253.891.8918 derekr@duckdelivery.com www.duckdelivery.com Fruit & Produce

Dickerson Distributors, Inc. Kevin Dickerson 1313 Meador Ave Bellingham, WA 98229-5803 360.676.1260 Kevin@dickersondistributors.com www.dickersondistributors.com Beverages - Alcoholic, Beverages - NonAlcoholic

DNR Environmental Solutions, LLC Daniel Dickson 7011 Martin Way E Ste B Olympia, WA 98516-5537 360.491.4984 dan@dnrbiz.com www.dnrbiz.com Cleaning Services, Recycle & Waste Reduction

Dynamik, The Business Experience Melanie Ferrini 615 2nd Ave Ste 720 Seattle, WA 98104-2226 206.686.2525 melanie@dynamikspace.com www.dynamikspace.com Architects, Interior Design & Decor, Restaurant Design

Dick’s Restaurant Supply Ed Johnstun 2963 1st Ave S Seattle, WA 98134-1821 206.382.0160 ej5284@hotmail.com www.dicksrestaurantsupply.com Dinnerware, Furniture, Ovens and Ranges

Doctors Express Seattle Maria Kaplan 610 1st Ave N Seattle, WA 98109-4001 206.283.7000 mkaplan@doctorsexpressseattle.com www.doctorsexpressseattle.com Background Checks, Drug Testing & Investigation, Healthcare

Eastside Ice Machines Fred Stray 6421 S 143rd St Tukwila, WA 98168-4625 206.248.0770 eastsideicemachine@comcast.net Refrigeration & Ice Makers

Dinerware, Inc. Carl English 400 N 34th St Ste 400 Seattle, WA 98103-8600 206.297.0561 carle@dinerware.com www.dinerware.com Computer Software & Systems, Point of Sale (POS) Systems, Marketing Promotions and coupons

Dr. Pepper/ Seven-Up Bottling Company Eric Merkel 6815 E Mission Ave Spokane, WA 99212-1152 509.328.6984 eric.merkel@cs-americas.com Beverage Dispensing, Beverages - NonAlcoholic

Dining Alliance Rick Wilson 14206 SE 92nd St Newcastle, WA 98059-3460 425.502.1411 rick.wilson@diningalliance.com www.diningalliance.com Restaurant Operations, Distributors Direct POS Annemarie Fransk 2823 N Monroe St Spokane, WA 99208-3358 509.328.5312 annemarief@directpos.com www.directpos.com Credit Card Services, Point of Sale (POS) Systems

Draper Valley Holdings LLC Marc Pritchard PO Box 838 Mount Vernon, WA 98273-0838 360.424.7947 Marc.Pritchard@dvfmv.com Meat & Poultry Duck Delivery of Washington Portland Barry Corno 8448 NE 33rd Dr Portland, OR 97211-2105 503.288.9380 bc@unitedsalad.com www.duckdelivery.com Fruit & Produce

Ecolab Anne Caron 31919 1st Ave Ste 100 Federal Way, WA 98003-5258 800.352.5326 anne.caron@ecolab.com www.ecolab.com Cleaning Services Eden Advanced Pest Technologies Jack Dein 1818 W Francis Ave Spokane, WA 99205-6834 509.327.3700 edenpest@aol.com www.edenspokane.com Pest Control Edenholm & Associates Eric Edenholm PO Box 11496 Bainbridge Island, WA 98110-5496 206.245.6401 eedenholm@bainbridge.net Payroll, Unemployment Taxes & Management Services

2011–2012 Buyer’s Guide | 9A

Shop by Company Name Edge Creative, Inc. Heidi King 5447 Leary Ave NW Seattle, WA 98107-4011 206.448.2222 hking@theedgecreative.com www.theedgecreative.com Advertising Empire Office Equipment, Inc. Lee Bowman 8300 28th Ct NE Ste 100 Lacey, WA 98516-7126 360.491.1854 lbowman@eoedigital.com Office Products and Equipment Ernest F. Mariani Company Tom Schuelke 573 W 2890 S Salt Lake City, UT 84115-3456 801.357.3744 tom@efmco.com www.efmco.com Beverage Dispensing, Water Treatment, Beverages - Non-Alcoholic Essential Baking Company Pete Miller 5601 1st Ave S Seattle, WA 98108-2404 206.545.3804 pete@essentialbaking.com www.essentialbaking.com Baked Goods Essential Foods Adam Hewey 520 S Massachusetts St Seattle, WA 98134-1625 206.545.4194 efoods@aol.com Desserts, Distributors, Frozen Foods Express Cold Storage Bob Olson 4606 4th Ave S Seattle, WA 98134-2330 206.623.2655 bob@expresscoldstorage.com www.expresscoldstorage.com Refrigeration & Ice Makers FAASTrainers Charles Dean 2356 Cascade Way Longview, WA 98632-5535 360.423.1538 chhad1949@comcast.net Training & Education

10A | 2011–2012 Buyer’s Guide

Farmer Brothers Company Mike Dail 8660 Willows Rd NE Redmond, WA 98052-3498 425.883.0530 mdail@farmerbroscousa.com www.farmerbroscousa.com Beverages - Non-Alcoholic, Coffee & Espresso, Tea

Fischer Meats Chris Chiechi 85 Front St N Issaquah, WA 98027-3237 425.392.3131 fishermeats@gmail.com www.fischermeatsnw.com Meat & Poultry

Farmer’s Insurance John Moore 41 W Riverside Ave Ste 220 Spokane, WA 99201-3631 509.209.3968 jmoore@farmersagent.com www.farmersagent.com/tmontgomery Insurance - Business Insurance

Fishbowl Marketing Joe Gabriel 44 Canal Center Plz Ste 500 Alexandria, VA 22314-1563 800.836.2818 jgabriel@fishbowl.com www.fishbowl.com Advertising, Marketing Promotions and coupons, Computer Software & Systems

Fidalgo Bay Coffee David Evans 856 N Hill Blvd Burlington, WA 98233-4640 360.757.8818 david@fidalgobaycoffee.com www.fidalgobaycoffee.com Beverage Dispensing, Coffee & Espresso

Food Service Equipment Repair Todd Lachmund PO Box 12224 Mill Creek, WA 98082-0224 206.730.2662 tlach61@netscape.com www.fserinc.com Repair & Maintenance Service

Fikes Northwest, Corp Rick Peterson 13401 E Trent Ave Spokane Valley, WA 99216-1267 509.924.0534 rick@fikesnorthwest.com www.fikesnorthwest.com Paper & Plastic Products, Cleaning Services, Hoods & Fans

Food Services Of America - Seattle/ Kent Randy Irvine PO Box 3547 Seattle, WA 98124-3547 425.251.3830 randy_irvine@fsafood.com www.seattle.fsafood.com Distributors, Meat & Poultry, Frozen Foods

Fikes Puget Sound Mark Sims PO Box 941 Kent, WA 98035-0941 253.854.2439 customerservice@fikespugetsound.com www.fikespugetsound.com Toilet Partitions & Accessories, Cleaning Services, Paper & Plastic Products

Food Services Of America - Spokane Mike George PO Box 6248 Spokane, WA 99217-6248 509.483.7670 mike_george@fsafood.com fsafood.com Frozen Foods, Distributors, Meat & Poultry

Fireguard Extinguisher Service Norman Cole 621 W State St Aberdeen, WA 98520-6028 360.532.4311 fireguard@techline.com www.fireguardextg.com Sprinkler Systems, Repair & Maintenance Service

Food Services, Inc. Sandy Cobbin PO Box 218 Mount Vernon, WA 98273-0218 360.424.5781 sandy_cobbin@foodservicesinc.com www.foodservicesinc.com Cheese, Frozen Foods, Meat & Poultry

Shop by Company Name Fortun’s Finishing Touch Sauces Mary Shepard 5800 125th Ln NE Kirkland, WA 98033-8764 888.988.1045 mary@fortunfoods.com www.fortunfoods.com Sauces & Condiments, Seasonings

Gerard & Dominque Seafoods Karen Woodard 605 30th St Anacortes, WA 98221-2884 800.454.0023 karenc@seabear.com www.seabear.com Seafood, Seasonings, Soup Bases

Fournier Group Ryan Fornier 510 SW 5th Ave Ste 701 Portland, OR 97204-2140 253.473.3010 ryan.fournier@fourniergroup.net, www.fourniergroup.net Health Insurance, Restaurant Operations, Insurance - Business Insurance

Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360.693.1900 aj@global4security.com www.global4security.com Security

Fran’s Chocolates Andrina Bigelow 1300 E Pike St Seattle, WA 98122-4083 206.322.0233 andrinab@franschocolates.com www.franschocolates.com Candy/Confections Franz Family Bakeries Seattle Division Leslie Beatty PO Box 24327 Seattle, WA 98144-0327 206.322.0931 leslie.beatty@usbakery.com www.franzfamilybakery.com Baked Goods, Broker Gasket Guy of King Co. Inc. Sue White 16722 3rd Ave SE Bothell, WA 98012-5940 206.491.9535 suewhiteggkc@comcast.net www.gasketguy.com Refrigeration & Ice Makers, Repair & Maintenance Service General Biodiesel, Inc. Zach Shelton 6523 California Ave SW #296 Seattle, WA 98136-1833 206.932.1600 zach@generalbiodiesel.com www.generalbiodiesel.com Recycle & Waste Reduction, Energy Conservation

Hamlin Group, The LLC Larry Hamlin 2980 76th Ave SE Apt 102 Mercer Island, WA 98040-2774 206.948.7424 larry@thehamlingroup.net www.thehamlingroup.net Menu Design, Accounting & Bookkeeping, Construction Harbor Pacific Bottling - Elma Tim Martin 50 Schouweiler Tract Rd W Elma, WA 98541-9385 360.482.4820 timmartin@harborpacificbottling.com Beverages - Non-Alcoholic, Beverage Dispensing

Granny Lala’s Inc. Lara Weihs PO Box 818 Spanaway, WA 98387-0818 253.961.4928 grannylala@grannylala.com www.grannylala.com Desserts, Frozen Foods, Baked Goods

Harbor Pacific Bottling Long Beach Tim Martin PO Box 30 Long Beach, WA 98631-0030 360.642.3331 timmartin@harborpacificbottling.com Beverages - Non-Alcoholic, Beverage Dispensing

Great Western Business Group Tina Anderson 4111 E Madison St PMB 238 Seattle, WA 98112-3241 206.708.7674 ta@greatwesternbg.com Accounting & Bookkeeping, Real Estate, Restaurant Operations

Heartland Payment Systems Jane Hartle 11816 SE 203rd St Kent, WA 98031-1691 360.253.9006 jane.hartle@e-hps.com www.heartlandpaymentsystems.com Check Acceptance, Guarantee & Recovery, Credit Card Services, Payroll

Green Air Supply Tom Hoare 216 Puyallup Ave #111 Tacoma, WA 98421-1114 253.226.1596 tom.h@greenairsupply.com www.greenairsupply.com Beverage Dispensing, Bar Supplies, Recycle & Waste Reduction Hagen’s of Blaine Steve Hagen 816 Peace Portal Dr Blaine, WA 98230-4010 360.332.5246 steve816@live.com Shipping, Security

HIHIT Pam Moynahan 209 Main Ave S Ste 100 North Bend, WA 98045-8139 877.892.9203 wra@hihittrust.com www.hihittrust.com Health Insurance, Insurance - Business Insurance Hollingbery & Son, Inc. Joanne Burckhard PO Box 966 Yakima, WA 98907-0966 509.248.6436 joanne@hollingberryandson.com Brewery

2011–2012 Buyer’s Guide | 11A

Shop by Company Name Hood River Distillers Sharon Hill 10220 SW Greenburg Rd. 3 Lincoln, Suite 125 Tigard, OR 97223 509.993.4523 SharonH@HRDspirits.com www.hrdspirits.com Beverages - Alcoholic Hoodz of Puget Sound Nick Coates 4320 S 131st Pl Ste 100 Seattle, WA 98168-3200 206.632.0800 nick.coates@belfrangroup.com www.hoodz.us.com Cleaning Services, Hoods & Fans Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter David Ornelas 1000 1st Ave Seattle, WA 98104-1056 david.ornelas@hotel1000seattle.com www.hftpwa.org Restaurant Operations

Inderbitzin, Inc. Glen Inderbitzin 901 Valley Ave NW Puyallup, WA 98371-2517 253.922.2592 x 1023 gleni@inderbitzin.com www.inderbitzin.com Desserts, Distributors, Frozen Foods Information Systems & Supplies Tom Potter 816 NE 87th Ave Ste 200 Vancouver, WA 98664-1991 360.693.2325 tom@iss4pos.com www.iss4pos.com Point of Sale (POS) Systems, Computer Software & Systems, Credit Card Services Insurance Services, Inc. Ron Sarka 100 N Morain St Ste 200 Kennewick, WA 99336-2905 509.735.3333 ron@insurance-services.net www.insurance-services.net Insurance - Business Insurance

Hudson Valley Foie Gras Rick Bishop 80 Brooks Rd Ferndale, NY 12734-5101 845.292.2500 rickbishop1@hvc.rr.com www.hudsonvalleyfoiegras.com Meat & Poultry

Integrated Claims Management, Inc. Richard Weeks 8830 Tallon Ln E Ste A Lacey, WA 98516-6641 360.786.1378 richard@icmoly.com www.icmoly.com Insurance - Business Insurance

Ideal Food Products Trisha Moore 759 S 74th Pl Ridgefield, WA 98642-7104 360.666.3160 tmoore@ideal-foods.com Dairy products, Frozen Foods, Meat & Poultry

Island Oasis Amy Oliver 1311 32nd St Anacortes, WA 98221-3303 253.332.8882 aoliver@islandoasis.com www.islandoasis.com Beverage Dispensing, Beverages - NonAlcoholic, Distributors

Independent Packers Corporation Jeff Buske 2001 W Garfield St Ste C102 Seattle, WA 98119-3120 206.285.6000 jeffb@ipcsea.com Seafood

12A | 2011–2012 Buyer’s Guide

Jansen Combustion and Boiler Technologies, Inc. John Van Aelstyn 12025 115th Ave NE Ste 250 Kirkland, WA 98034-6943 425.825.0500 John.VanAelstyn@jansenboiler.com www.jansenboiler.com Restaurant Operations

JLR & Associates LLC Holly Hahn 209 Main Ave S Ste 100 North Bend, WA 98045-8139 425.391.4141 hollyh@jlrassociates.com www.jlrassociates.com Insurance - Business Insurance, Benefits Planning, Health Insurance Jones Marketing Company Randy Jones 7536 15th Ave NW Seattle, WA 98117-5409 206.783.6925 randy@jonesmarketingcompany.com Distributors, Dinnerware, Glassware K & L Distributors, Inc. Tonda LaKous PO Box 9300 Renton, WA 98057-9300 206.808.6000 tondalakous@kldistributor.com Beverages - Non-Alcoholic, Beverages Alcoholic K&J Accounting Jason Soper 426 SW 153rd St Burien, WA 98166-2215 206.244.0491 jason@kjaccounting.net www.kjaccounting.net Restaurant Operations, Accounting & Bookkeeping Kelly-Mincks Bill Kelly 18800 142nd Ave NE Ste 3B Woodinville, WA 98072-8218 425.481.9036 bill@kelly-mincks.com www.kelly-mincks.com Broker, Dinnerware, Furniture King Beverage Inc. Rochell Cobb 6715 E Mission Ave Spokane, WA 99212-0550 509.444.3700 Rochell.cobb@kingbeverage.com Beverages - Alcoholic L & E Bottling Co., Inc. Dan Neuhauser PO Box 11159 Olympia, WA 98508-1159 360-357-3812 dneuhauser@olypepsi.com Beverages - Non-Alcoholic, Distributors, Beverage Dispensing

Shop by Company Name La Panzanella Antonio Galati 18475 Olympic Ave S Tukwila, WA 98188-4726 206.903.0500 antoniog@lapanzanella.com www.lapanzanella.com Baked Goods Law Office of Forrest Carlson Forrest Carlson 100 S King St Ste 400 Seattle, WA 98104-2817 206.631.9575 forrest@forrestcarlson.com www.forrestcarlson.com Real Estate, Attorneys, Music Licensing and systems

Lynden Floor Design Ben Ryan 2017 Front St Lynden, WA 98264-1727 360.354.4149 ben@lyndenfloordesign.com www.lyndenfloordesign.com Interior Design & Decor, Floor Coverings Maletis Beverage Linda Hoffmaster PO Box 3109 Portland, OR 97208-3109 503.735.2351 lhoffmaster@maletis.com www.maletis.com Beverages - Alcoholic

Law Office Of Stuart A Heller Stuart Heller 1325 4th Ave Ste 940 Seattle, WA 98101-2509 206.623.0579 hellerlaw@aol.com www.theleasinglawyer.com Attorneys, Real Estate

Manitowoc Ice Machines & Reach-Ins Jim Friar 717 S Lander St Seattle, WA 98134-2008 206.624.4590 jimfriar@thermalsupply.com www.manitowocice.com Ice Makers, Refrigeration & Ice Makers

Les Boulangers Associes, Inc. Gerard Simeon 18842 13th Pl S Seatac, WA 98148-2342 206.241.9343 gsimeon@lba-inc.com www.lba-inc.com Baked Goods

Marina Games by Rix Alauna Sallis PO Box 2218 Poulsbo, WA 98370-0956 360.710.9148 alsallis@marinagames.com www.marinagames.com Marketing Promotions and coupons Distributors

Liberty Orchards Aplets & Cotlets Brad Thomas PO Box C Cashmere, WA 98815-0485 509.782.2191 Brad@libertyorchards.com www.libertyorchards.com Fruit & Produce, Candy/Confections LyfeBank Randy Ray PO Box 697 La Conner, WA 98257-0697 360.466.9100 randy@lyfesystems.com www.lyfesystems.com Health Care, Health Insurance, Human Resources & Personnel

Marinelli Shellfish Tessy Alarcon-Poore 2383 S 200Th St Des Moines, WA 98198-5571 206.870.0233 purple_tess@msn.com Distributors, Seafood MarkeTeam Travis Hartley PO Box 850 Vancouver, WA 98666-0850 360.696.3984 travis@marketeamnw.com www.marketeamnw.com Manufacturers Representative, Broker, Catering Supplier Marquis Operating Diahann Curtis PO Box 1432 Yakima, WA 98907-1432 509.966.4300 dcurtis@marq.net Broker

Masters of Money Jesse Stiltner 13215 SE Mill Plain Ste C8-211 Vancouver, WA 98684-6999 360.635.4457 jesse@atmguy.net www.atmguy.net Banks, Credit Card Services Mckenzie Chase Management Mike Lancey PO Box 30550 Seattle, WA 98113-0550 206.547.8277 mike@mckenziechase.com www.mckenziechase.com Restaurant Operations Medosweet Farms Dane Hewitt PO Box 749 Kent, WA 98035-0749 253.852.4110 dane@medosweet.com www.medosweet.com Dairy products, Desserts, Frozen Foods MICROS Systems, Inc. Dan Jacobs 415 S Brandon St Seattle, WA 98108-2237 206.763.1010 djacobs@micros.com www.micros.com Point of Sale (POS) Systems Minder Meats, Inc. Jim Carlson 4921 Auto Center Blvd Bremerton, WA 98312-3347 360.479.0880 jcarlson@mindermeats.com mindermeats.com Meat & Poultry, Seafood, Distributors Morton & Associates, LLC Jeffrey Rothleutner 7478 SW Coho Ct Tualatin, OR 97062-9277 253.856.1980 jeffrey@foodservice-brokers.com www.foodservice-brokers.com Baked Goods, Meat & Poultry, Broker

2011–2012 Buyer’s Guide | 13A

Shop by Company Name Moss Adams Tacoma LLP Gina St. George, CPA, CFE 1301 A St Ste 600 Tacoma, WA 98402-4205 253.284.5213 gina.stgeorge@mossadams.com www.mossadams.com Accounting & Bookkeeping, Computer Software & Systems Ms J’s Environmental Services Inc. Jerita Young 7015 95th Ave SW Lakewood, WA 98498-4056 253.973.8831 msjyou@msn.com Cleaning Services Mt. Hood Solutions Co. Mike Mulflur 14546 N Lombard St Portland, OR 97203-6462 503.227.3505 mike.mulflur@mthoodsolutions.com www.mthoodsolutions.com Dishwashers, Laundry, Cleaning Services

New Customers For Me LLC Doug Farber 2218 Cedardale Rd Mount Vernon, WA 98274-9561 360.661.0514 donna@newcustomersforme.com www.newcustomersforme.com Marketing Promotions and coupons Northwest BioFuels Otis Smith 9610 E Montgomery Ave Spokane Valley, WA 99206-4118 509.927.4548 stevef@northwestbiofuels.net www.northwestbiofuels.net Recycle & Waste Reduction, Cleaning Services Northwest Cellars Robert Delf 218 Main St Ste 358 Kirkland, WA 98033-6108 866.421.9463 bob@northwestcellars.com www.northwestcellars.com Wines, Beverages - Alcoholic

National Business System Inc. David Riley 24425 Pacific Hwy S Kent, WA 98032-4079 253.839.9636 jr@nbsystems.com www.nbsystems.com Cash Registers, Point of Sale (POS) Systems, Computer Software & Systems

Northwest Fire Systems Mary Potter 3315 S 116th St Ste 115 Tukwila, WA 98168-1980 206.772.7502 mpotter@nwfiresystems.com www.nwfiresystems.com Sprinkler Systems, Hoods & Fans, Construction

Natural Wave-RC, Inc. Bob Bisordi PO Box 447 Kent, WA 98035-0447 253.395.9266 naturalwaverc@hotmail.com Beverages - Non-Alcoholic, Coffee & Espresso, Beverage Dispensing

Northwest Foodservice Show John Santella 8565 SW Salish Ln Ste 120 Wilsonville, OR 97070-6901 503.582.9482 johns@nwfoodserviceshow.com www.nwfoodserviceshow.com Advertising, Trade Shows & Events

NetWaiter, LLC Jared Shimoff PO Box 2084 Redlands, CA 92373-0661 866.638.9248 jshimoff@netwaiter.com www.netwaiter.com Advertising, Marketing Promotions and coupons, Publications

Northwest Kitchen Exhaust Cleaning Matt Williams PO Box 25579 Federal Way, WA 98093-2579 206.948.6288 kitchencleaners@yahoo.com Cleaning Services, Hoods & Fans

14A | 2011–2012 Buyer’s Guide

Northwest Loss Prevention Consultants Douglas Rector PO Box 3142 Renton, WA 98056-0007 425.271.0312 doug@nwlpc.com www.nwlpc.com Security Northwest Pharmacy Services Anja Kraemer 2479 Griffin Ave Ste 102 Enumclaw, WA 98022-2409 253.840.2441 anja@nwpsrx.com www.nwpsrx.com Background Checks, Drug Testing & Investigation, Benefits Planning Northwest Seafood Processors, Inc. Eric Mullet 206 SW Michigan St Seattle, WA 98106-1908 206.762.7256 ericm@ody.bz Seafood Northwest Tillers Diahann Curtis PO Box 10932 Yakima, WA 98909-1932 509.966.4300 dcurtis@marq.net Broker Odom Corporation Dale Piper S 4122 Grove Rd Spokane, WA 99224-5326 509.458.4100 x 2110 dale.piper@odomcorp.com www.odomcorp.com Beverages - Alcoholic, Beverages - NonAlcoholic Olsen Real Estate Associates Bruce Helm 5447 Leary Ave NW Ste B Seattle, WA 98107-4011 206.782.6021 brucehelm1@gmail.com Real Estate Olympic Distributing Company Joe Gladfelter 62 S Bayview Ave Port Angeles, WA 98362-8605 360.452.8966 joeg.olympic@olypen.com Beverages - Alcoholic, Beverages - NonAlcoholic

WA S H I N GTO N

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Media Kit 2011

special media kit inser t

Sweet Success Advertise in Washington’s #1 source for restaurant news 2011–2012 Buyer’s Guide | 15A

special media kit inser t

To purchase advertising contact The Silver Agency 109 North Tower, Suite 200 Centralia, WA 98531 360.736.8065 F: 360.330.7960 kyle@silveragency.com

Delicious Profits Washington Restaurant Magazine reaches nearly 6,000 decision makers and key personnel in the foodservice industry throughout Washington state.

Washington’s restaurant industry Restaurant Industry Sales $12.2 billion Restaurant Industry Employees 200,000 Washingtonians Is collectively the largest employer in Washington What readers are saying…

“I read it cover to cover.” special media kit inser t

Who receives Washington Restaurant Magazine: »» Restaurants »» Lounges and nightclubs »» Taverns and bowling allies »» Golf courses »» Hotels and motels »» Food and beverage suppliers »» Companies providing services to restaurants

Worth Consuming The majority of Washington’s restaurateurs consider the Washington Restaurant Association their primary source for Washington’s restaurant news.

When you advertise in Washington Restaurant Magazine your brand is exposed to owners, general managers, chefs and decision makers in the restaurant industry. Being known among the industry and advertise today.

Washington Restaurant Magazine Advertising Specifications Display Advertising Pricing Member Pricing Each Issue

All Four-Color Classified* (Marketplace page) Business Card (Marketplace page) 1/6 Page Vertical/Horizontal 1/3 Page Square/Vertical 1/2 Page Vertical/Horizontal 2/3 Page Full Page Inside Full Page Inside Front Cover Full Page Inside Back Cover Full Page Inside Page 3 Full Page Back Cover Advertorial

1x 6x 12x $40 $30 $25 $195 $165 $146 $299 $255 $220 $585 $495 $435 $854 $725 $640 $860 $885 $730 $1,500 $1,625 $1,425 $1,900 $1,200 $1,100 $1,750 $1,485 $1,310 $1,600 $1,200 $1,100 $1,750 $1,485 $1,310 $1,200

Non-member Pricing Each Issue 1x 6x 12x $55 $35 $30 $215 $185 $165 $340 $295 $260 $645 $555 $495 $915 $805 $720 $1,150 $995 $880 $1,700 $1,475 $1,325 $2,100 $1,925 $1,625 $1,950 $1,685 $1,410 $1,800 $1,300 $1,200 $1,950 $1,685 $1,410 $1,400

Prices subject to change without notice. *Classified advertising is text only and is located on our Marketplace page. Please specify a headline, otherwise one will be chosen for you. Classifieds are 25 words or less. If more than 25 words, $1 per word.

Deadlines e d b g Artwork and contract deadlines fall on the 5th of each month, prior a to the month the advertisement runs. First-time advertisers require advance payment, unless prior credit approval is given.

Marketplace

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Custom designs are available for $80/hour. c

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Submitting a Display Ad Color artwork must be a 300 dpi JPEG, TIFF or EPS, or a high resolution press quality PDF. Please convert color images to CMYK.

PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY. THE PUBLISHER IS NOT LIABLE FOR ANY ORAL AGREEMENT OR SPECIAL ARRANGEMENT NOT CONTAINED IN THE CONTRACT. GENERAL CONDITIONS 1. This contract is made between The Silver Agency and the firm named herein, its agents, successors and assigns (the Client), and any change of ownership or management will not dissolve contract obligations.

2. All contracts are subject to approval and acceptance by The Silver Agency and Washington Restaurant Association.

3. The Client’s failure to acknowledge or return the ad proof prior to Display Ad Dimensions Width Height publication shall not alter the Client’s contractual obligations or payment terms. a. Business Card (Marketplace page) 3 ½” 2” 4. In the event that payment is not made by the Client in accordance with the b. 1/6 page vertical 2 ¼” 4 ¾” conditions of this contract, the Client agrees to pay all legal fees incurred by c. 1/6 page horizontal 4 ¾” 2 ¼” The Silver Agency to obtain collection. The Client also agrees to pay interest d. 1/3 page vertical 2 ¼” 10” at a rate of 1.5 percent per month on any unpaid balance due after the e. 1/3 page square 4 ¾” 4 ¾” publication date. f. 1/2 page horizontal 7 ½” 4 ¾” 5. The Silver Agency shall not be bound by any promise or agreement not g. 1/2 page vertical 4 ¾” 7 ½” contained herein, nor shall any such promise or agreement relieve the Client h. 2/3 page 4 ¾” 10” of his obligations hereunder. i. Full page 7 ½” 10” 6. This contract may be cancelled provided a written notice of the Client’s j. Full page with bleeds** 8 ¾” 11 ¼” desire to cancel is received within three (3) days of the date of the contract.

Cancellation fees may apply after three days. **Ad size with bleed: 8.75”w x 11.25”h 7. Additional production charges may be assessed if an acceptable (this includes 1/8 inch bleed on all sides) publication-ready electronic file containing the Client’s advertisement is not Live area: 8.25”w x 10.75”h received by the Publisher prior to the ad submission deadline. Acceptance Finished Paper size: 8.5”w x 11”h of the Client’s advertisement is subject to the Publisher’s electronic submission guidelines.

Contact The Silver Agency at 360.736-8065, 8. Delivery of Washington Restaurant Magazine is guaranteed by the kyle@silveragency.com, for inquires or to Publisher. The Publisher does not guarantee the publication date or the purchase advertising. interval of publication.

9. The Publisher’s liability to the Client under all circumstances shall not exceed the total of charges payable for an individual advertisement.

10. A $50.00 service charge shall be applied to all returned checks.

special media kit inser t

Website Advertising: www.WRAhome.com Each month the WRA website receives more than 11,000 views with more than 300,000 hits.

Online Advertising Member Pricing Non-member One time rate 6x 12x 6x a. Small $450 $800 $565 b. Medium $1,120 $2,000 $1,400 c. Large $1,400 $2,500 $1,750 Prices subject to change without notice.

Pricing 12x $1,000 $2,500 $3,125

Ad Dimensions Width Height a. Small 115 pixels 78 pixels b. Medium 115 pixels 156 pixels c. Large 115 pixels 230 pixels Web advertisements must have a minimum 6-month contract. Clients need to supply a URL to include an active link.

Deadlines Artwork and contract deadlines fall on the 5th of each month prior to the month the advertisement runs. First-time advertisers require advance payment, unless prior credit approval is given.

a b

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Submitting an Online Ad All ads should be screen resolution (72 dpi) in JPEG, JPG or GIF formats. Email to media@WRAhome.com.

E-newsletter Advertising: Center Plate Center Plate has quickly become a high-performing e-newsletter that consistently outperforms other association e-newsletters. Members have become attached to receiving regular trend, political and profit oriented articles. Use Center Plate as a way to advertise your product or service to restaurant owners across Washington.

Not actual size

M ember Pricing N on-member Pricing Per Month Per Month Number of issues 1 – 4 5 – 9 10 + 1 – 4 5 – 9 10 + Horizontal banner $420 $380 $300 $525 $475 $400 Center Plate is emailed to members weekly. Prices subject to change without notice.

Banner Ad Dimension Width Height Horizontal banner 355 pixels 50 pixels

WRATV Advertising This new communication platform is accessible through the WRA website and directly at www.WRATV.com. WRATV is a multi-channel internet TV platform featuring videos and product showcasing. Featured channels are News, Front of the House, Back of the House, Bar, Economics and Green.

Member Pricing Non-member Pricing Per Month Per Month Site Sponsorship $2,500 $3,000 Chanel Sponsorship $500 $600 Product feature $125 $150 Trade talk $125 $150 Prices subject to change without notice.

special media kit inser t

To purchase advertising contact The Silver Agency 109 North Tower, Suite 200 Centralia, WA 98531 360.736.8065 F: 360.330.7960 kyle@silveragency.com

Shop by Company Name Olympic Restaurant Equipment Eric Schwartz PO Box 3461 Sequim, WA 98382-5030 360.582.1050 sales@olympicrestaurantequipment. com www.OlympicRestaurantEquipment.com Furniture, Ovens and Ranges, Broker One Smart Cookie Marketing Karen Rosenzweig 215 2nd Ave N Edmonds, WA 98020-3103 206.419.8407 karen@onesmartcookiemarketing.com www.onesmartcookiemarketing.com Marketing Promotions and coupons, Training & Education Orbitcom Inc. Derrick Green 7311 E Broadway Ave #B Spokane Valley, WA 99212-1197 509.688.8104 dgreen@orbitcominc.net www.go180.net Telecommunications, Specialty Orkin Exterminating Steve Pelletier 25400 74th Ave S Kent, WA 98052-6716 206.574.0108 spelletier@orkin.com www.orkin.com Pest Control P.A.T. Ferguson Consulting Patty Ferguson 3800A Bridgeport Way W Ste 300 University Place, WA 98466-4416 253.566.3698 patfergusonconsulting@comcast.net www.dramshopexpertwitness.com Training & Education, Restaurant Operations Pacific Hospitality Development, LLC David Kwok PO Box 2004 Auburn, WA 98071-2004 206.898.6611 djunkk@yahoo.com Restaurant Operations

Pacific NW Baking Co. John Pokorny PO Box 890 Sumner, WA 98390-0160 253.863.0373 john_pokorny@pnwb.com www.pnwb.com Baked Goods

Percival & Associates Mark Percival PO Box 2272 Tacoma, WA 98401-2272 253.922.7777 Mark@PercivalValuations.com www.percivalvaluations.com Appraisals, Real Estate

Parker, Smith & Feek, Inc. Gary Grosenick 2233 112Th Ave NE Bellevue, WA 98004-2936 425.709.3600 gcgrosenick@psfinc.com www.psfinc.com Insurance - Business Insurance

Performance Reps NW Mike Cunningham PO Box 971 Vashon, WA 98070-0971 206.463.6565 sales@prnw.com www.prnw.com Broker

Peninsula Bottling Company Freia Otterstetter 311 S Valley St Port Angeles, WA 98362-2257 360.457.3383 Pepsifreia@olypen.com Beverage Dispensing, Beverages - NonAlcoholic

Personal Touch, The Georgia Bruce 6855 W Clearwater Ave Ste L Kennewick, WA 99336-1720 509.735.9052 personaltouchcleaning@msn.com Cleaning Services

Pepsi Beverages Company Kristen Snider 2300 26th Ave S Seattle, WA 98144-5339 714.240.6649 kristen.snider@pepsico.com Beverages - Non-Alcoholic, Beverage Dispensing

Personnel Management Systems, Inc. Jack Goldberg 8259 122nd Ave NE Ste 300 Kirkland, WA 98033-8029 425.576.1900 x 203 jack.goldberg@hrpmsi.com www.hrpmsi.com Human Resources & Personnel

Pepsi Bottling Group Stephen Garcea 4014 E Sprague Ave Spokane, WA 99202-4849 509.536.5593 sgarcea@pepsi.com Beverages - Non-Alcoholic, Beverage Dispensing

Peterson Sullivan LLP Rob Keasal 601 Union St Ste 2300 Seattle, WA 98101-2317 206.382.7777 rkeasal@pscpa.com www.pscpa.com Accounting & Bookkeeping

Pepsi-Cola Bottling Co. Erik Bjerkman 219 S Timm Rd Ridgefield, WA 98642-3343 360.696.0766 erik_bjerkman@corwinbevco.com www.corwinbevco.com Beverage Dispensing, Beverages - NonAlcoholic

Point of Solutions Anne Tipper 4518 Kennedy Ave SE Auburn, WA 98092-8701 253.332.3468 atipper@pointofsolutions.net www.pointofsolutions.net Computer Software & Systems, Point of Sale (POS) Systems

2011–2012 Buyer’s Guide | 19A

Shop by Company Name Posera Jim Gillis 11057 8th Ave NE Seattle, WA 98125-6103 206.364.8686 jgillis@posera.com www.maitredpos.com Cash Registers, Computer Software & Systems, Point of Sale (POS) Systems Powers Candy & Nut Co. Robert Thayer PO Box 6525 Spokane, WA 99217-0909 509.489.1955 bthayer@powerscandy.com www.powerscandy.com Candy/Confections Prodigy Arrow Louis Huang 417 W 1st Ave #3A Spokane, WA 99201-6001 509.570.4665 huang@prodigyarrow.com www.prodigyarrow.com Training & Education, Restaurant Operations, Marketing Promotions and coupons Pro-Pacific Agents Robin Oury 8802 122nd Ave NE Kirkland, WA 98033-5828 425.827.7279 robin@pro-pacific.com www.pro-pacific.com Broker, Furniture, Ovens and Ranges Prostar Insurance Bryan Ellis 13400 Northrup Way Ste 8 Bellevue, WA 98005-2099 425.208,0035 bryan@prostaragents.com www.prostarinsuranceagency.com Health Insurance, Insurance - Business Insurance Protection One Security Joe Woodruff 7617 W 180th St Kent, WA 98032-1048 425.656.7118 claytonwoodruff@protectionone.com www.protectionone.com Security

20A | 2011–2012 Buyer’s Guide

Puget Sound Energy Brent Frimodig PO Box 90868 PSE-11N Bellevue, WA 98009-0868 425.462.3657 brent.frimodig@pse.com www.pse.com Utilities, Energy Conservation QponText.com Tom Frister 1128 Columbia Trail Blvd Richland, WA 99352-4856 800.650.5803 tom@qpontext.com www.qpontext.com Distributors, Advertising, Marketing Promotions and coupons

Reality Check Mystery Shoppers Ross Thomas PO Box 31296 Seattle, WA 98103-1296 206.364.9004 rosst@rcmysteryshopper.com www.rcmysteryshopper.com Training & Education, Mystery Shopping, Restaurant Operations Responsible Restaurant Training Cindy Johnson 1706 C St Se Ste A Auburn, WA 98002-6607 253.335.7921 cinnerloohoo@comcast.net Training & Education

R & T Hood and Duct Services Kim Yanick 6100 12th Ave S Seattle, WA 98108-2702 206.726.0940 kyanick@rthood.com www.rthood.com Cleaning Services, Hoods & Fans

Restaurant Depot Matt Bono 3670 E Marginal Way S Seattle, WA 98134-1130 206.381.1555 manager.506@jetrord.com www.restaurantdepot.com Cleaning Services, Hoods & Fans, Beverages - Non-Alcoholic

Rainier Ranch, Inc. Roxann Wydick PO Box 301 Seahurst, WA 98062-0301 206.243.2044 srwydick@comcast.net www.rainierranch.com Recycle & Waste Reduction

Restaurant Design and Sales, LLC Frederick Lillian 1813 130th Ave NE Ste 220 Bellevue, WA 98005-2240 425.881.1010 kim@restaurantdesignandsales.com www.restaurantdesignandsales.com Interior Design & Decor

Randall Public Relations Lori Randall 411 University St Ste 1200 Seattle, WA 98101-2519 206.624.5757 lori.randall@randallpr.com www.randallpr.com Crisis Communication, Wines, Advertising

Restaurant Group, Inc. Arnold Shain 10104 NE 38Th Ct Kirkland, WA 98033-7881 206.679.1037 arnoldshain@restaurantgroup.com www.restaurantgroup.com Restaurant Operations, Marketing Promotions and coupons

RD Fresh Stella Evans 21609 N Meadowview Dr Colbert, WA 99005-9017 509.869.1580 sevans@rdfreshwashington.com www.rdfreshwashington.com Distributors

Restaurant Seminar Institute Ed Hynes PO Box 308 Edmonds, WA 98020-0308 800.526.5798 rsi1995@aol.com www.restaurantseminars.com Training & Education

Shop by Company Name Restaurant Solutions Kathy Groff 9102 12th Ave NE Seattle, WA 98115-2828 206.522.5574 restsoln@nwlink.com http://www.restaurantsolutionsnw.com/ Training & Education Restaurant Space Design, Inc. John Wojtacha 15821 NE 8th St Ste 150 Bellevue, WA 98008-3957 425.649.9766 rsdinc@msn.com www.restaurantspacedesign.com Restaurant Design Restaurant Tech, Inc. Todd Edman 132 E Broadway Ste 536 Eugene, OR 97401-3176 541.430.6861 todd@waitrainer.com www.waitrainer.com Training & Education, Computer Software & Systems RestorX of Washington Tim Norris 1307 W Valley Hwy N Ste 107 Auburn, WA 98001-4110 800.767.2394 tim@restorxdki.com www.restorxdki.com Cleaning Services, Repair & Maintenance Service, Restaurant Operations Retail Profit Systems Stew Whitman 5361 Bierson Way Central Point, OR 97502-3283 503.422.7577 stew@retailprofitsystems.com www.retailprofitsystems.com Office Products and Equipment, Credit Card Services, Restaurant Operations Rikki USA Inc Yasuyuki Terada 14590 NE 95th St Redmond, WA 98052-2550 425.881.6881 yasu@rikkirikki.com www.rikkirikki.com Sauces & Condiments

Robinson Maurer Welts, Inc. Chris Gibbon 1700 Westlake Ave N Ste 724 Seattle, WA 98109-3068 206.269.5200 chris@robinson-ins.com www.robinson-ins.com Insurance - Business Insurance, Health Insurance

Seattle Restaurant Store William Green 14910 Aurora Ave N Shoreline, WA 98133-6528 206.362.4900 billg@srscooks.com www.srscooks.com Bar Supplies, Dishwashers, Refrigeration & Ice Makers

Roller & Associates Mike Roller 3625 Woodland Park Ave N Seattle, WA 98103-7905 206.547.3555 mike@rollerassoc.com rollerandassociates.com Broker

See Pat Production Cris Larsen PO Box 3106 Bremerton, WA 98310-0406 360.479.0109 gr8cris@comic.com www.thegreatcris.com Training & Education

Rosella’s Fruit & Produce, Inc. Joe Santucci PO Box 24343 Seattle, WA 98124-0343 206.763.8343 joes@rosellas.com www.rosellas.com Fruit & Produce

SelbySoft, Inc. Mike Spence 8326 Woodland Ave E Puyallup, WA 98371-5535 253.845.8487 mike@selbysoft.com selbysoft.com Computer Software & Systems, Point of Sale (POS) Systems

Rottles Clothing and Shoes John Rottle 226 E Main Auburn, WA 98002-5409 253.833.2750 jrottle@qwestoffice.net www.rottlesclothing.com Uniforms Royal Cup Coffee Laurie Sanborn 8441 208th St S Kent, WA 98031-1208 253.375.2458 lsanborn@royalcupcoffee.com www.royalcupcoffee.com Tea, Beverages - Non-Alcoholic, Coffee & Espresso Rubicon Interactive Jenny Kincaid 12011 Bel Red Rd Ste 201 Bellevue, WA 98005-2490 425.452.5700 x 14 jkincaid@rubiconinteractive.com www.rubiconinteractive.com Advertising, Marketing Promotions and coupons, Promotions & Coupons

Self Storage of Spokane Jon Johnson 815 E Rosewood Ave Spokane, WA 99208-5507 509.456.7368 jjohnson@selfstoragespokane.com Storage Service Linen Supply Russ Peterson PO Box 957 Renton, WA 98057-0957 425.255.8686 x 147 rpeterson@servicelinen.com www.servicelinen.com Uniforms, Laundry, Linen SESAC Susan Edwards 55 Music Sq E Nashville, TN 37203-4324 615.320.0055 sedwards@sesac.com www.sesac.com Music Licensing and systems

2011–2012 Buyer’s Guide | 21A

Shop by Company Name Silver Agency Chad Taylor 109 N Tower Ave Ste 200 Centralia, WA 98531-4219 360.736.8065 chad@silveragency.com www.silveragency.com Advertising, Marketing Promotions and coupons Silvermark, Inc. Ronald Rodgers 16398 NE 85Th St Ste 100 Redmond, WA 98052-3555 425.882.9418 ceoron@nwlink.com www.silvermarkinsurance.com Health Insurance, Insurance - Business Insurance Small Restaurant Specialist Jean Klein 5360 Lansdowne Ln Mercer Island, WA 98040-4649 206.795.4443 jklein@smallrestaurantspecialist.com www.smallrestaurantspecialist.com Broker, Restaurant Operations, Accounting & Bookkeeping Smith & Greene Company Garrett Mullen 19015 66th Ave S Kent, WA 98032-2181 800.232.8050 gmullen@smithandgreene.com www.smithandgreene.com Paper & Plastic Products, Restaurant Design, Refrigeration & Ice Makers Smithco Meats Inc. Chris LaGassey 15509 Main St E Sumner, WA 98390-2643 206.242.3188 smithcomt@aol.com www.smithcomeats.com Meat & Poultry, Distributors Snorkel Stove Company Tom Hellman 4216 6th Ave S Seattle, WA 98108-1701 206.340.0981 thomash@snorkel.com www.snorkel.com Ovens and Ranges

22A | 2011–2012 Buyer’s Guide

Sonofresco Robert Penrose 1365 Pacific Dr Burlington, WA 98233-3128 360.757.2800 robert@sonofresco.com www.sonofresco.com Coffee & Espresso

Sprague Pest Solutions - Seattle Grant Gummow 1136 Poplar Pl S Seattle, WA 98144-2834 206.323.5660 ggummow@spraguepest.com www.spraguepest.com Pest Control

Southern Odom Wine Spirits West Matt McCarthy 101 Frank Albert Road E Fife, WA 98424 206.854.7818

Sprague Pest Solutions - Spokane Rocky Holt 2014 W 6Th Ct Spokane, WA 99204-1798 509.747.6103 rholt@spraguepest.com www.spraguepest.com Pest Control

mmccarthy@southernwinespiritswest.com

Beverages – Alcoholic

Spokane Booth & Table Leon Hoots 2704 N Hogan St Ste 4 Spokane, WA 99207-4979 509.484.2370 spokaneboothntable@msn.com www.spokaneboothandtable.com Bar Supplies, Furniture, Restaurant Design Spokane Produce Craig Higashi 1905 S Geiger Blvd Spokane, WA 99224-5411 509.455.8970 chigashi@spokaneproduce.com www.spokaneproduce.com Fruit & Produce, Distributors Spokane Restaurant Equipment, Inc. Mike Schneider 1750 E Trent Ave Spokane, WA 99202-2943 509.534.5500 mike@sporest.com www.sporest.com Furniture, Ovens and Ranges, Broker Spot Check, Inc. Lynn Bolgen PO Box 22051 Seattle, WA 98122 509.649.2443 llbolgen@juno.com www.spotck.com Training & Education

Sprague Pest Solutions - Tacoma Salli Lawrence PO Box 2222 Tacoma, WA 98401-2222 253.272.4400 info@spraguepest.com www.spraguepest.com Pest Control Squirrel Systems Tim Hadreas 8804 NE 124th St Kirkland, WA 98034-2682 425.968.5165 thadreas@squirrelsystems.com www.squirrelsystems.com Point of Sale (POS) Systems, Computer Software & Systems Steele Development Corporation Tom O’Brien 301 S 28th St Tacoma, WA 98402-2715 253.203.9666 tom@steeledevelopment.com www.steeledevelopment.com Restaurant Operations, Real Estate Stein Distributing, Inc. Mark Stewart 5408 NE 88Th St Ste B101 Vancouver, WA 98665-0990 360.693.8251 mstewart@steindistributing.com www.steindistributing.com Beverages - Alcoholic, Beverages - NonAlcoholic

Shop by Company Name Steve’s Hot Smoked Cheese & Salmon Steve Shindle 26806 166th St E Buckley, WA 98321-9199 253.632.5537 oldsmokey05@msn.com Dairy products Stoel Rives LLP Susan Johnson 600 University St Ste 3600 Seattle, WA 98101-4109 206.386.7684 smjohnson@stoel.com www.stoel.com Attorneys Stonebraker McQuary Agency Group, Inc. Aaron Meldrum 920 N Argonne Rd Ste 130 Spokane, WA 99212-2722 509.758.5529 ameldrum@stonebrakermcquary.com www.StonebrakerMcQuary.com Insurance - Business Insurance Strata Limited Benefit Health Plan Roy Hahn 209 Main Ave South Suite 120 North Bend, WA 98045 425.292.9687 rhh@gooseias.com Health Insurance Strenua Group, LLC Amanda Mayo 5400 Carillon Point Kirkland, WA 98033-7537 425.870.8145 amayo@strenuagroup.com www.strenuagroup.com Computer Software & Systems, Background Checks, Drug Testing & Investigation Sunrise Bagels & More Donna Kosterow PO Box 61649 Vancouver, WA 98666-1649 360.567.0567 sunrisebagels@sunrisebagels.com www.sunrisebagels.com Baked Goods

Sunshine Disposal & Recycling Marc Rickey 11320 W McFarlane Rd Airway Heights, WA 99001-9763 509.252.9060 mrickey@sunshinedisposal.com www.sunshinedisposal.com Cleaning Services, Recycle & Waste Reduction, Utilities

TALX Sarita Veach 27433 226th Ave SE Maple Valley, WA 98038-8117 425.413.5842 sarita.veach@talx.com www.talx.com Unemployment Taxes & Management Services

Superior Linen Service Rusty Hersey 1012 Center St Tacoma, WA 98409-8033 253.383.2636 rusty@suplinen.com www.suplinen.com Linen, Uniforms

tasteePic.com Pavan Kanaparthy 9011 Venn Ave SE Snoqualmie, WA 98065-5010 425.998.6492 admin@tasteePic.com www.tasteePic.com Advertising, Computer Software & Systems, Marketing Promotions and coupons

Sysco Food Services of Portland David Larson 26250 SW Parkway Center Dr Wilsonville, OR 97070-7788 503.682.8700 larson.dave@pdx.sysco.com www.syscoportland.com Distributors, Fruit & Produce, Meat & Poultry Sysco Food Services of Seattle Geoff Lieberman PO Box 97054 Kent, WA 98064-9754 206.721.5750 lieberman.geoffrsea.sysco.com www.syscoseattle.com Fruit & Produce, Meat & Poultry, Distributors Sysco Food Services Of Spokane Kevin Pribilsky 300 N Baugh Way Post Falls, ID 83854-5224 208.777.9511 pribilsky.kevin@spk.sysco.com www.sysco.com Fruit & Produce, Frozen Foods, Meat & Poultry Talus Media LLC Brian Twiggs 1550 140th Ave NE Ste 201 Bellevue, WA 98005-4500 425.502.9770 brian@talusmedia.com www.therestaurantapp.com Computer Software & Systems

Thin Pig Branding Greg Gillard 36116 SE Turnberry St Snoqualmie, WA 98065-8718 425.246.7893 gregg@thinpigbranding.com www.thinpigbranding.com Trade Shows & Events, Publications Marketing Promotions and coupons Tomlinson Linen Service Timothy Tomlinson 2902 S 12Th St Tacoma, WA 98405-2539 253.627.1177 timothyt@tomlinsonlinenservice.com www.tomlinsonlinenservice.com Uniforms, Linen, Laundry Torani Larry Winkler 13760 SE Hampshire Way Happy Valley, OR 97086-1648 650.875.1200 lwinkler@torani.com www.torani.com Coffee & Espresso, Beverages - NonAlcoholic, Sauces & Condiments TwinStar Credit Union Matt Devlin PO Box 718 Olympia, WA 98507-0700 360.357.9917 mdevlin@twinstarcu.com www.twinstarcu.com Credit Card Services, Banks Benefits Planning

2011–2012 Buyer’s Guide | 23A

Shop by Company Name U-Cool Refrigeration Tim Medved PO Box 1181 Tacoma, WA 98401-1181 253.573.1694 tim@ucool.biz www.ucool.biz Beverage Dispensing, Refrigeration & Ice Makers, Equipment Leasing Ultra Janitorial Supply Co. Tom Knickerbocker 2915 29th Ave SW #E Tumwater, WA 98512-6101 360.786.9571 kms@turbotek.net www.KnickerbockerMaintenance.com Paper & Plastic Products, Cleaning Services United Bank Card West Coast Division Jennifer Laifa 1522 Arab Dr SE Olympia, WA 98501-5829 619.865.0270 jen@unitedbankcardwcd.com www.unitedbankcardwcd.com Point of Sale (POS) Systems, Cash Registers, Credit Card Services Urbanspoon Gretchen Fowler 1335 N Northlake Way Ste 101 Seattle, WA 98103-8959 206.568.2482 gretchen@urbanspoon.com www.urbanspoon.com Computer Software & Systems, Point of Sale (POS) Systems URM Food Service Larry Ferrante 7511 N Freya St Spokane, WA 99217-8043 509.467.2797 lferrante@urmfoodservice.com www.urmfoodservice.com Frozen Foods, Fruit & Produce, Meat & Poultry US Foodservice Fife Mike Coulston 2204 70Th Ave E Ste 100 Fife, WA 98424-3612 253.620.9000 mike.coulston@usfood.com www.northwest.usfoodservice.com Distributors, Meat & Poultry, Frozen Foods

24A | 2011–2012 Buyer’s Guide

US Linen & Uniform Cory Van Winkle 1106 Harding St Richland, WA 99352-4214 509.946.6125 cory@uslinen.com www.Uslinen.Com Uniforms, Linen, Laundry

Where to Eat Guide Seattle Metro John Herbik PO Box 6224 Bend, OR 97708-6224 541.610.4122 info@theeatguide.com www.theeatguide.com Printing

Waffles Northwest Sean Dugas 10608 S Steele St Bldg C Box D7 Lakewood, WA 98499-8742 253.588.2380 wafflesnw@qwest.net www.wafflesnw.com Waffles

Whitfields Insurance Rob Knode 108 Ohio St Bellingham, WA 98225 800.726.8771 robk@whitfields.com www.whitfields.com Insurance - Business Insurance

Washington Employee Benefits Group Dan Fortune 20315 19th Ave NE Shoreline, WA 98155-1214 425.931.8437 dan@mywebg.com www.mywebg.com Health Insurance, Insurance - Business Insurance

Wiegardt Brothers Fritz Wiegardt PO Box 309 Ocean Park, WA 98640-0309 360.665.4111 jollyroger@willapabay.org Seafood

Washington’s Lottery Kurt Geisreiter PO Box 43000 Olympia, WA 98504-3000 360.664.4737 kgeisreiter@walottery.com www.walottery.com Publications Wearable You! June Scott 10905 188th Ave E Bonney Lake, WA 98391-6035 253.891.1880 june@wearableyou.com www.wearableyou.com Marketing Promotions and coupons, Advertising, Logo & Branding Welding Shop, Inc. William Kramer 939 NW 14th St North Bend, WA 98045-9404 425.888.0911 Repair & Maintenance Service Wheat & Associates Insurance Dan Wareham PO Box 3548 Spokane, WA 99220-3548 509.922.2937 dan@wheatinsurance.com www.wheatinsurance.com Insurance - Business Insurance

WorkSource Columbia Basin Candace Bluechel 815 N Kellogg St Ste D Kennewick, WA 99336-8007 509.734.5941 cbluechel@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services WorkSource Kitsap Peggy Barnett 1300 Sylvan Way Bremerton, WA 98310-3401 360.337.4734 pbarnett@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services WorkSource Pacific Mountain Area Nathaly Kolp 1570 Irving St SW Tumwater, WA 98512-6368 360.704.6451 nkolp@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

Shop by Category WorkSource Pierce CDC Chris Murphy 1305 Tacoma Ave S Tacoma, WA 98402-1903 253.593.7375 cmurphy@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

WorkSource Walla Walla Doug Loney 1520 S Stevens St Walla Walla, WA 98362 509.527.1827 drloney@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

WorkSource Seattle-King County Area Bradley McGuire 2707 I St NE Auburn, WA 98002-2411 425.861.3737 bmcguire@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

WorkSource Wenatchee Affiliate Richard Taylor 215 Bridge St Wenatchee, WA 98801-3002 509.665.3714 rtaylor@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

WorkSource Snohomish County Carol Young 20311 52nd Ave W Lynnwood, WA 98036-3901 425.673.3316 cyoung@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services WorkSource Spokane Kathy Atha 130 S Arthur Street Spokane, WA 99202-2252 509.532.3133 katha@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services Worksource Vancouver Darcy Hoffman 5411 E Mill Plain Blvd Ste 15 Vancouver, WA 98661-7046 360.735.5000 dhoffman@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services

WorkSource Whatcom Susan Bussinger 101 Prospect St Bellingham, WA 98225-4401 360.676.3252 sbussinger@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services WorkSource Yakima Jean Brown 306 Division St Yakima, WA 98902-4552 509.574.0129 jmbrown@esd.wa.gov www.go2worksource.com Training & Education, Human Resources & Personnel, Unemployment Taxes & Management Services WRA Retrospective Rating Program Jill Brady 510 Plum St SE Ste 200 Olympia, WA 98501-1587 360.956.7279 jill@WRAhome.com www.WRAhome.com Insurance - Business Insurance, Restaurant Operations Young’s Columbia Wine Company Terry Lawler 3808 N Sullivan Rd Bldg 2 Ste D Spokane, WA 99216-1608 509.893.4465 terry.lawler@coldist.com www.columbia-dist.com Distributors, Beverages - Alcoholic

Accounting & Bookkeeping BRAA Associates, LLC....... 206.465.1010 Brantley, Janson, Yost & Ellison, CPA’s... ............................................ 253.838.3484 Clark Nuber CPAs.............. 425.454.4919 Clothier & Head, P.S......... 206.622.1326 D R Miller Hospitality Consulting........... ............................................ 360.891.4507 Danta Chase & Co. CPA’s.. 360.435.0612 Great Western Business Group............... ............................................ 206.708.7674 Hamlin Group, The LLC......................... ............................................ 206.948.7424 K&J Accounting................. 206.244.0491 Moss Adams Tacoma LLP........................ ............................................ 253.284.5213 Peterson Sullivan LLP....... 206.382.7777 Small Restaurant Specialist...................... ............................................ 206.795.4443 Advertising Brides Time Magazine...... 509.279.9852 ChopChopSites.................. 206.452.1977 Color Graphics Apparel & Ad Specialist ............................................ 360.352.3970 Edge Creative, Inc............. 206.448.2222 Fishbowl Marketing........... 800.836.2818 NetWaiter, LLC.................. 866.638.9248 Northwest Foodservice Show................... ............................................ 503.582.9482 QponText.com................... 800.650.5803 Randall Public Relations... 206.624.5757 Rubicon Interactive... 425.452.5700 x 14 Silver Agency...................... 360.736.8065 tasteePic.com..................... 425.998.6492 Wearable You!.................... 253.891.1880 Appraisals Percival & Associates......... 253.922.7777 Architects Alexa Milton Interior Design, Inc........... ............................................ 206.628.9588 Dynamik, The Business Experience....... ............................................ 206.686.2525 Attorneys Cairncross & Hempelmann, P.S.............. ............................................ 206.587.0700 Craig P. Hayes, Attorney at Law, PS......... ............................................ 360.734.2000 Davis Grimm Payne Marra & Berry........ ............................................ 206.447.0182 Davis Wright Tremaine LLP.................... ............................................ 503.778.5201 Law Office of Forrest Carlson................. ............................................ 206.631.9575 Law Office of Stuart A Heller.................... ............................................ 206.623.0579 Stoel Rives LLP.................. 206.386.7684

2011–2012 Buyer’s Guide | 25A

Shop by Category Background Checks, Drug Testing & Investigation Airfactz Screening & Reporting Services .................................. 800.729.7776 x 103 Doctors Express Seattle..... 206.283.7000 Northwest Pharmacy Services.................. ............................................ 253.840.2441 Strenua Group, LLC......... 425.870.8145

Crown Distributing Co of Aberdeen, Inc....................................... 360.532.1061 Dr. Pepper/ Seven-Up Bottling Company............................ 509.328.6984 Ernest F. Mariani Company..................... ............................................ 801.357.3744 Fidalgo Bay Coffee............ 360.757.8818 Green Air Supply............... 253.226.1596 Harbor Pacific Bottling - Elma................ ............................................ 360.482.4820 Baked Goods Harbor Pacific Bottling Long Beach......

Bread Garden LTD............ 253.838.6683 Coeur d’Alene French Baking Company ............................................ 360.642.3331 Island Oasis........................ 253.332.8882 ............................................ 253.395.9695 Cyrus O’Leary’s Pies Airway Heights...... L & E Bottling Co., Inc..... 360.357.3812 Natural Wave-RC, Inc........ 253.395.9266 ............................................ 509.624.5000 Cyrus O’Leary’s Pies Spokane.................. Peninsula Bottling Company................... ............................................ 360.457.3383 ............................................ 509.624.5000 Essential Baking Company...................... Pepsi Beverages Company.714.240.6649 Pepsi Bottling Group........ 509.536.5593 ............................................ 206.545.3804 Franz Family Bakeries Seattle Division... Pepsi-Cola Bottling Co...... 360.696.0766 U-Cool Refrigeration......... 253.573.1694 ............................................ 206.322.0931 Granny Lala’s Inc............... 253.961.4928 Beverages - Alcoholic La Panzanella..................... 206.903.0500 Les Boulangers Associes, Inc................... Anheuser Busch Companies................... ............................................ 818.908.5507 ............................................ 206.241.9343 Morton & Associates, LLC....................... Bevinco Seattle................... 206.569.8121 Bevinco Spokane............... 509.443.8818 ............................................ 253.856.1980 Columbia Cascade Winery Association..

Pacific NW Baking Co....... 253.863.0373 ............................................ 509.782.0708 Sunrise Bagels & More...... 360.567.0567 Columbia Distributing Co., Inc............... ............................................ 509.662.1673 Banks Columbia Winery.............. 425.488.2776 Masters of Money.............. 360.635.4457 Crown Distributing Co of Aberdeen, Retail Profit Systems.......... 503.422.7577 Inc....................................... 360.532.1061 TwinStar Credit Union...... 360.357.9917 Crown Distributing LLC... 425.252.4192 Dickerson Distributors, Inc.....................

Bar Supplies Bargreen-Ellingson Seattle...................... ............................................ 360.676.1260 Hood River Distillers......... 509.993.4523 ............................................ 206.682.1472 Bargreen-Ellingson Tacoma.................... K & L Distributors, Inc...... 206.808.6000 King Beverage Inc............. 509.444.3700 ............................................ 253.475.9201 Maletis Beverage................ 503.735.2351 Green Air Supply............... 253.226.1596 Northwest Cellars.............. 866.421.9463 Seattle Restaurant Store.... 206.362.4900 Odom Corporation..................................

Spokane Booth & Table.... 509.484.2370 ................................ 509.458.4100 x 2110 Olympic Distributing Company..............

Benefits Planning ............................................ 360.452.8966 Andrews Consulting Inc.... 307.413.5725 Southern Odom Wine Spirits West.........

JLR & Associates LLC........ 425.391.4141 Northwest Pharmacy Services.................. ............................................ 206.854.7818 Stein Distributing, Inc....... 360.693.8251 ............................................ 253.840.2441 Young’s Columbia Wine Company.........

TwinStar Credit Union...... 360.357.9917 ............................................ 509.893.4465 Beverage Dispensing Boyd Coffee Company Portland............. Beverages - Non-Alcoholic Bremerton Bottling Co.-Pepsi Cola........ .................................. 800.545.4077 x 382 Boyd Coffee Company Tukwila............... ............................................ 360.377.6262 Cadbury Schweppes Americas ............................................ 800.545.4077 Beverages............................ 425.235.0813 Boyd Coffee Spokane........ 509.994.9967 Bremerton Bottling Co.-Pepsi Cola........ Caffe Appassionato Seattle...................... ............................................ 888.502.2333 ............................................ 360.377.6262 Coca-Cola Foodservice...... 509.921.6200 Cadbury Schweppes Americas Coca-Cola Foodservice Bellevue.............

Beverages............................ 425.235.0813 ............................................ 800.241.2653 Coca-Cola Foodservice...... 509.921.6200 Coca-Cola Foodservice Bellevue............. Columbia Distributing Co., Inc............... ............................................ 509.662.1673 ............................................ 800.241.2653

26A | 2011–2012 Buyer’s Guide

Crown Distributing Co of Aberdeen, Inc....................................... 360.532.1061 Crown Distributing LLC... 425.252.4192 Dickerson Distributors, Inc..................... ............................................ 360.676.1260 Distant Lands Coffee......... 425.917.2920 Dr. Pepper/ Seven-Up Bottling Company............................ 509.328.6984 Ernest F. Mariani Company..................... ............................................ 801.357.3744 Farmer Brothers Company...................... ............................................ 425.883.0530 Harbor Pacific Bottling - Elma.................. ............................................ 360.482.4820 Harbor Pacific Bottling Long Beach...... ............................................ 360.642.3331 Island Oasis........................ 253.332.8882 K & L Distributors, Inc...... 206.808.6000 L & E Bottling Co., Inc..... 360.357.3812 Natural Wave-RC, Inc........ 253.395.9266 Odom Corporation.................................. ................................ 509.458.4100 x 2110 Olympic Distributing Company.............. ............................................ 360.452.8966 Peninsula Bottling Company................... ............................................ 360.457.3383 Pepsi Beverages Company....................... ............................................ 714.240.6649 Pepsi Bottling Group........ 509.536.5593 Pepsi-Cola Bottling Co...... 360.696.0766 Restaurant Depot.............. 206.381.1555 Royal Cup Coffee............... 253.375.2458 Stein Distributing, Inc....... 360.693.8251 Torani................................. 650.875.1200 Brewery Columbia Winery.............. 425.488.2776 Hollingbery & Son, Inc..... 509.248.6436 Broker ARR-Tech........................... 509.966.4300 Buren Sheet Metal............. 509.966.4300 Franz Family Bakeries Seattle Division... ............................................ 206.322.0931 Kelly-Mincks....................... 425.481.9036 MarkeTeam........................ 360.696.3984 Marquis Operating............ 509.966.4300 Morton & Associates, LLC....................... ............................................ 253.856.1980 Northwest Tillers............... 509.966.4300 Olympic Restaurant Equipment............. ............................................ 360.582.1050 Performance Reps NW..... 206.463.6565 Pro-Pacific Agents.............. 425.827.7279 Roller & Associates............ 206.547.3555 Small Restaurant Specialist...................... ............................................ 206.795.4443 Spokane Restaurant Equipment, Inc...... ............................................ 509.534.5500 Candy/Confections Chukar Cherry Company........................ ............................................ 509.786.2055 Fran’s Chocolates.............. 206.322.0233 Liberty Orchards Aplets & Cotlets.......... ............................................ 509.782.2191 Powers Candy & Nut Co... 509.489.1955

Shop by Category Cash Registers Auphan Software............... 253.468.4980 National Business System Inc.................. ............................................ 253.839.9636 Posera................................. 206.364.8686 United Bank Card West Coast Division.. ............................................ 619.865.0270 Catering Supplies MarkeTeam........................ 360.696.3984 Check Acceptance, Guarantee & Recovery Heartland Payment Systems.................... ............................................ 360.253.9006 Cheese Food Services, Inc.............. 360.424.5781 Cleaning Services A and R Hoods.................. 253.537.3755 ALSCO/ American Linen Spokane........ ............................................ 509.534.2693 ALSCO/ American Linen Tacoma......... ............................................ 253.474.9446 Baker Commodities Seattle..................... .................................. 206.243.4781 x 116 Baker Commodities Spokane Valley....... ............................................ 509.535.5435 Darling Restaurant Services..................... ............................................ 800.524.2401 DNR Environmental Solutions, LLC...... ............................................ 360.491.4984 Ecolab................................. 800.352.5326 Fikes Northwest, Corp....... 509.924.0534 Fikes Puget Sound............. 253.854.2439 Hoodz of Puget Sound...... 206.632.0800 Ms J’s Environmental Services Inc.......... ............................................ 253.973.8831 Mt. Hood Solutions Co..... 503.227.3505 Northwest BioFuels........... 509.927.4548 Northwest Kitchen Exhaust Cleaning..... ............................................ 206.948.6288 Personal Touch, The......... 509.735.9052 R & T Hood and Duct Services................. ............................................ 206.726.0940 Restaurant Depot.............. 206.381.1555 RestorX of Washington..... 800.767.2394 Sunshine Disposal & Recycling............... ............................................ 509.252.9060 Ultra Janitorial Supply Co....................... ............................................ 360.786.9571 Coffee & Espresso Boyd Coffee Company Portland............. .................................. 800.545.4077 x 382 Boyd Coffee Company Tukwila............... ............................................ 800.545.4077 Boyd Coffee Spokane........ 509.994.9967 Bremerton Bottling Co.-Pepsi Cola........ ............................................ 360.377.6262 Caffe Appassionato Seattle...................... ............................................ 888.502.2333 Caffe D’Arte, LLC............. 206.762.4381 Cash & Carry Smart Foodservice............ ............................................ 503.833.1184

Coffee Fest......................... 425.283.5058 Distant Lands Coffee......... 425.917.2920 Farmer Brothers Company...................... ............................................ 425.883.0530 Fidalgo Bay Coffee............ 360.757.8818 Natural Wave-RC, Inc........ 253.395.9266 Royal Cup Coffee............... 253.375.2458 Sonofresco.......................... 360.757.2800 Torani................................. 650.875.1200 Computer Software & Systems Auphan Software............... 253.468.4980 Axxya Systems Nutrition Analysis............ ............................................ 281.652.5534 Brantley, Janson, Yost & Ellison, CPA’s... ............................................ 253.838.3484 Clark Nuber CPAs.............. 425.454.4919 Dinerware, Inc................... 206.297.0561 Fishbowl Marketing........... 800.836.2818 Information Systems & Supplies............. ............................................ 360.693.2325 Moss Adams Tacoma LLP.253.284.5213 National Business System Inc.................. ............................................ 253.839.9636 Point of Solutions.............. 253.332.3468 Posera................................. 206.364.8686 Restaurant Tech, Inc......... 541.430.6861 SelbySoft, Inc..................... 253.845.8487 Squirrel Systems................. 425.968.5165 Strenua Group, LLC......... 425.870.8145 Talus Media LLC............... 425.502.9770 tasteePic.com..................... 425.998.6492 Urbanspoon....................... 206.568.2482 Construction Hamlin Group, The LLC......................... ............................................ 206.948.7424 Northwest Fire Systems..... 206.772.7502 Credit Card Services Alpine Payment Systems... 877.804.7286 American Express.............. 800.706.9058 Direct POS......................... 509.328.5312 Heartland Payment Systems.................... ............................................ 360.253.9006 Information Systems & Supplies............. ............................................ 360.693.2325 Masters of Money.............. 360.635.4457 Retail Profit Systems.......... 503.422.7577 TwinStar Credit Union...... 360.357.9917 United Bank Card West Coast Division.. ............................................ 619.865.0270 Crisis Communication Randall Public Relations... 206.624.5757 Dairy products Darigold, Inc...................... 206.284.7220 Ideal Food Products.......... 360.666.3160 Medosweet Farms.............. 253.852.4110 Steve’s Hot Smoked Cheese & Salmon.. ............................................ 253.632.5537

Desserts Cyrus O’Leary’s Pies Airway Heights...... ............................................ 509.624.5000 Essential Foods.................. 206.545.4194 Granny Lala’s Inc............... 253.961.4928 Inderbitzin, Inc...... 253.922.2592 x 1023 Medosweet Farms.............. 253.852.4110 Dinnerware Dick’s Restaurant Supply.. 206.382.0160 Jones Marketing Company...................... ............................................ 206.783.6925 Kelly-Mincks....................... 425.481.9036 Dishwashers Bargreen-Ellingson Spokane................... ............................................ 509.324.2939 Mt. Hood Solutions Co..... 503.227.3505 Seattle Restaurant Store.... 206.362.4900 Distributors Crown Distributing LLC... 425.252.4192 Dining Alliance.................. 425.502.1411 Essential Foods.................. 206.545.4194 Food Services Of America - Seattle/ Kent.................................... 425.251.3830 Food Services Of America - Spokane...... ............................................ 509.483.7670 Inderbitzin, Inc...... 253.922.2592 x 1023 Island Oasis........................ 253.332.8882 Jones Marketing Company.206.783.6925 L & E Bottling Co., Inc..... 360.357.3812 Marina Games by Rix........ 360.710.9148 Marinelli Shellfish............. 206.870.0233 Minder Meats, Inc............. 360.479.0880 QponText.com................... 800.650.5803 RD Fresh............................. 509.869.1580 Smithco Meats Inc............. 206.242.3188 Spokane Produce.............. 509.455.8970 Sysco Food Services of Portland.............. ............................................ 503.682.8700 Sysco Food Services of Seattle................. ............................................ 206.721.5750 US Foodservice Fife........... 253.620.9000 Young’s Columbia Wine Company......... ............................................ 509.893.4465 Energy Conservation Cascade Natural Gas Conservation Incentive Program (Lockheed Martin).. ............................................ 888.522.1130 Custom Gaskets NW.......... 253.389.8884 General Biodiesel, Inc....... 206.932.1600 Puget Sound Energy.......... 425.462.3657 Equipment Leasing U-Cool Refrigeration......... 253.573.1694 Floor Coverings Lynden Floor Design........ 360.354.4149 Slip Safe Tile...................... 206.418.8083 Frozen Foods Cash & Carry Smart Foodservice............ ............................................ 503.833.1184 Essential Foods.................. 206.545.4194

Shop by Category Food Services Of America - Seattle/ Kent.................................... 425.251.3830 Food Services Of America - Spokane...... ............................................ 509.483.7670 Food Services, Inc.............. 360.424.5781 Granny Lala’s Inc............... 253.961.4928 Ideal Food Products.......... 360.666.3160 Inderbitzin, Inc...... 253.922.2592 x 1023 Medosweet Farms.............. 253.852.4110 Sysco Food Services Of Spokane............. ............................................ 208.777.9511 URM Food Service............ 509.467.2797 US Foodservice Fife........... 253.620.9000

............................................ 208.777.9511 URM Food Service............ 509.467.2797

Fruit & Produce Cash & Carry Smart Foodservice............ ............................................ 503.833.1184 Charlie’s Produce.............. 206.625.1412 Charlie’s Produce Spokane..................... ............................................ 509.535.7393 Chukar Cherry Company. 509.786.2055 Costco #1 Seattle............... 206.622.3136 Costco #1013 Union Gap.. 509.454.5242 Costco #1029 Covington... 253.796.1004 Costco #103 Clarkston...... 509.758.1800 Costco #106 Aurora Village..................... ............................................ 206.546.0480 Costco #1086 East Vancouver.................. ............................................ 360.258.6221 Costco #110 Issaquah........ 425.313.0965 Costco #112 Wenatchee.... 509.886.0593 Costco #114 Everett........... 425.379.7451 Costco #13 Silverdale........ 360.692.9213 Costco #19 Bellingham..... 360.671.6947 Costco #486 Kennewick.... 509.737.8861 Costco #6 Southcenter...... 206.575.9191 Costco #61 Federal Way.... 253.874.3652 Costco #624 Gig Harbor... 253.853.8600 Costco #639 Sequim.......... 360.406.2025 Costco #64 Tumwater........ 360.357.6580 Costco #642 Marysville...... 360.652.4530 Costco #66 Spokane II...... 509.466.9668 Costco #660 Puyallup........ 253.445.7543 Costco #662 Burlington.... 360.757.5703 Costco #670 Spokane........ 509.842.0003 Costco #740 Lacey............. 360.412.3500 Costco #747 Woodinville... 425.806.7700 Costco #772 Vancouver..... 360.828.2262 Costco #8 Kirkland............ 425.827.0913 Costco #95 Tacoma........... 253.475.5595 Duck Delivery of Washington Inc........... ............................................ 253.891.8918 Duck Delivery of Washington Portland.. ............................................ 503.288.9380 Liberty Orchards Aplets & Cotlets.......... ............................................ 509.782.2191 Rosella’s Fruit & Produce, Inc................. ............................................ 206.763.8343 Spokane Produce.............. 509.455.8970 Sysco Food Services of Portland.............. ............................................ 503.682.8700 Sysco Food Services of Seattle................. ............................................ 206.721.5750 Sysco Food Services Of Spokane.............

Glassware Jones Marketing Company...................... ............................................ 206.783.6925

28A | 2011–2012 Buyer’s Guide

Furniture Deborah Ward Interiors.... 253.927.1224 Dick’s Restaurant Supply.. 206.382.0160 Kelly-Mincks....................... 425.481.9036 Olympic Restaurant Equipment............. ............................................ 360.582.1050 Pro-Pacific Agents.............. 425.827.7279 Spokane Booth & Table.... 509.484.2370 Spokane Restaurant Equipment, Inc...... ............................................ 509.534.5500

Health Insurance/Health Care Fournier Group................. 253.473.3010 HIHIT................................. 877.892.9203 JLR & Associates LLC........ 425.391.4141 LyfeBank............................ 360.466.9100 Prostar Insurance.............. 425.208.0035 Robinson Maurer Welts, Inc.................... ............................................ 206.269.5200 Silvermark, Inc................... 425.882.9418 Strata Limited Benefit Health Plan........ ............................................ 425.292.9687 Washington Employee Benefits Group.. ............................................ 425.931.8437 Hoods & Fans A and R Hoods.................. 253.537.3755 Fikes Northwest, Corp....... 509.924.0534 Hoodz of Puget Sound...... 206.632.0800 Northwest Fire Systems..... 206.772.7502 Northwest Kitchen Exhaust Cleaning..... ............................................ 206.948.6288 R & T Hood and Duct Services............... ............................................ 206.726.0940 Restaurant Depot.............. 206.381.1555 Human Resources & Personnel Andrews Consulting Inc.... 307.413.5725 CPR4U Health and Safety LLC............... ............................................ 425.252.3239 LyfeBank............................ 360.466.9100 Personnel Management Systems, Inc..... .................................. 425.576.1900 x 203 WorkSource Columbia Basin................... ............................................ 509.734.5941 WorkSource Kitsap............ 360.337.4734 WorkSource Pacific Mountain Area....... ............................................ 360.704.6451 WorkSource Pierce CDC... 253.593.7375 WorkSource Seattle-King County Area... ............................................ 425.861.3737 WorkSource Snohomish County............. ............................................ 425.673.3316 WorkSource Spokane........ 509.532.3133 Worksource Vancouver..... 360.735.5000 WorkSource Walla Walla... 509.527.1827 WorkSource Wenatchee Affiliate............

............................................ 509.665.3714 WorkSource Whatcom...... 360.676.3252 WorkSource Yakima.......... 509.574.0129 HVAC Air Control Heating & Electric, Inc........ ............................................ 509.924.0018 Ice Makers Manitowoc Ice Machines & Reach-Ins.... ............................................ 206.624.4590 Insurance - Business Insurance Alaska USA Insurance Brokers................ ............................................ 253.534.7710 American Underwriters Insurance......... ............................................ 253.473.1415 Balcos Insurance, Inc........ 206.783.1986 Baldwin Resource Group, Inc................. ............................................ 425.455.5640 Bell-Anderson Insurance.. 425.291.5200 Bell-Anderson Insurance - Spokane........ ............................................ 509.465.1133 Farmer’s Insurance............ 509.209.3968 Fournier Group................. 253.473.3010 HIHIT................................. 877.892.9203 Insurance Services, Inc..... 509.735.3333 Integrated Claims Management, Inc...... ............................................ 360.786.1378 JLR & Associates LLC........ 425.391.4141 Parker, Smith & Feek, Inc..425.709.3600 Prostar Insurance.............. 425.208.0035 Robinson Maurer Welts, Inc.................... ............................................ 206.269.5200 Silvermark, Inc................... 425.882.9418 Stonebraker McQuary Agency Group, Inc....................................... 509.758.5529 Washington Employee Benefits Group.. ............................................ 425.931.8437 Wheat & Associates Insurance................. ............................................ 509.922.2937 Whitfields Insurance......... 800.726.8771 WRA Retrospective Rating Program....... ............................................ 360.956.7279 Interior Design & Decor Alexa Milton Interior Design, Inc........... ............................................ 206.628.9588 Bargreen-Ellingson Seattle.206.682.1472 Bargreen-Ellingson Tacoma.................... ............................................ 253.475.9201 Deborah Ward Interiors.... 253.927.1224 Dynamik, The Business Experience....... ............................................ 206.686.2525 Lynden Floor Design........ 360.354.4149 Restaurant Design and Sales, LLC.......... ............................................ 425.881.1010 Laundry Mt. Hood Solutions Co..... 503.227.3505 Service Linen Supply................................ .................................. 425.255.8686 x 147 Tomlinson Linen Service.. 253.627.1177 US Linen & Uniform........ 509.946.6125

Shop by Category Lighting Accent Table Lighting Company............ ............................................ 425.881.2062 Air Control Heating & Electric, Inc........ ............................................ 509.924.0018 City Lights Sign Company....................... ............................................ 206.789.4747 Linen ALSCO/ American Linen Spokane........ ............................................ 509.534.2693 ALSCO/ American Linen Tacoma......... ............................................ 253.474.9446 Service Linen Supply................................ .................................. 425.255.8686 x 147 Superior Linen Service..... 253.383.2636 Tomlinson Linen Service.. 253.627.1177 US Linen & Uniform........ 509.946.6125 Logo & Branding ChopChopSites.................. 206.452.1977 Wearable You!.................... 253.891.1880 Manufacturers Representative MarkeTeam........................ 360.696.3984 Marketing Promotions and Coupons Bevinco Seattle................... 206.569.8121 Brides Time Magazine...... 509.279.9852 ChopChopSites.................. 206.452.1977 Color Graphics Apparel & Ad Specialist ............................................ 360.352.3970 D & J Consulting................ 509.837.8026 Dinerware, Inc................... 206.297.0561 Fishbowl Marketing........... 800.836.2818 Marina Games by Rix........ 360.710.9148 NetWaiter, LLC.................. 866.638.9248 New Customers For Me LLC................... ............................................ 360.661.0514 One Smart Cookie Marketing................. ............................................ 206.419.8407 Prodigy Arrow.................... 509.570.4665 QponText.com................... 800.650.5803 Restaurant Group, Inc...... 206.679.1037 Rubicon Interactive... 425.452.5700 x 14 Silver Agency...................... 360.736.8065 tasteePic.com..................... 425.998.6492 Thin Pig Branding............. 425.246.7893 Wearable You!.................... 253.891.1880 Meat & Poultry AB Foods, LLC................... 509.865.2121 Bavarian Meat Products, Inc.................... ............................................ 206.448.3540 Costco #1 Seattle............... 206.622.3136 Costco #1013 Union Gap.. 509.454.5242 Costco #1029 Covington... 253.796.1004 Costco #103 Clarkston...... 509.758.1800 Costco #106 Aurora Village..................... ............................................ 206.546.0480 Costco #1086 East Vancouver.................. ............................................ 360.258.6221 Costco #110 Issaquah........ 425.313.0965 Costco #112 Wenatchee.... 509.886.0593 Costco #114 Everett........... 425.379.7451

Costco #13 Silverdale........ 360.692.9213 Costco #19 Bellingham..... 360.671.6947 Costco #486 Kennewick.... 509.737.8861 Costco #6 Southcenter...... 206.575.9191 Costco #61 Federal Way.... 253.874.3652 Costco #624 Gig Harbor... 253.853.8600 Costco #639 Sequim.......... 360.406.2025 Costco #64 Tumwater........ 360.357.6580 Costco #642 Marysville...... 360.652.4530 Costco #66 Spokane II...... 509.466.9668 Costco #660 Puyallup........ 253.445.7543 Costco #662 Burlington.... 360.757.5703 Costco #670 Spokane........ 509.842.0003 Costco #740 Lacey............. 360.412.3500 Costco #747 Woodinville... 425.806.7700 Costco #772 Vancouver..... 360.828.2262 Costco #8 Kirkland............ 425.827.0913 Costco #95 Tacoma........... 253.475.5595 Costco Business Center..... 425.640.7745 Costco Business Center Fife.................... ............................................ 253.719.1950 Draper Valley Holdings LLC................... ............................................ 360.424.7947 Fischer Meats..................... 425.392.3131 Food Services Of America - Seattle/ Kent.................................... 425.251.3830 Food Services Of America - Spokane...... ............................................ 509.483.7670 Food Services, Inc.............. 360.424.5781 Hudson Valley Foie Gras... 845.292.2500 Ideal Food Products.......... 360.666.3160 Minder Meats, Inc............. 360.479.0880 Morton & Associates, LLC.253.856.1980 Smithco Meats Inc............. 206.242.3188 Sysco Food Services of Portland.............. ............................................ 503.682.8700 Sysco Food Services of Seattle................. ............................................ 206.721.5750 Sysco Food Services Of Spokane............. ............................................ 208.777.9511 URM Food Service............ 509.467.2797 US Foodservice Fife........... 253.620.9000 Menu Design BRAA Associates, LLC....... 206.465.1010 D & J Consulting................ 509.837.8026 Hamlin Group, The LLC.. 206.948.7424 Music Licensing and systems BMI..................................... 615.401.2877 Bullseye Distributing and Amusements.. ............................................ 509.990.6322 Comcast Business Services....................... ............................................ 425.471.0220 Comcast Cable................... 253.405.7970 Law Office of Forrest Carlson................. ............................................ 206.631.9575 SESAC................................. 615.320.0055 Mystery Shopping Reality Check Mystery Shoppers............. ............................................ 206.364.9004

Nutritional Analysis Axxya Systems Nutrition Analysis............ ............................................ 281.652.5534 Office Products and Equipment Costco Business Center..... 425.640.7745 Costco Business Center Fife.................... ............................................ 253.719.1950 Empire Office Equipment, Inc............... ............................................ 360.491.1854 Retail Profits Systems......... 503.422.7577 Ovens and Ranges Bargreen-Ellingson Everett...................... ............................................ 425.740.2424 Bargreen-Ellingson Spokane................... ............................................ 509.324.2939 Dick’s Restaurant Supply.. 206.382.0160 Olympic Restaurant Equipment............. ............................................ 360.582.1050 Pro-Pacific Agents.............. 425.827.7279 Snorkel Stove Company.... 206.340.0981 Spokane Restaurant Equipment, Inc...... ............................................ 509.534.5500 Paper & Plastic Products Costco #1 Seattle............... 206.622.3136 Costco #1013 Union Gap.. 509.454.5242 Costco #1029 Covington... 253.796.1004 Costco #103 Clarkston...... 509.758.1800 Costco #106 Aurora Village..................... ............................................ 206.546.0480 Costco #1086 East Vancouver.................. ............................................ 360.258.6221 Costco #110 Issaquah........ 425.313.0965 Costco #112 Wenatchee.... 509.886.0593 Costco #114 Everett........... 425.379.7451 Costco #13 Silverdale........ 360.692.9213 Costco #19 Bellingham..... 360.671.6947 Costco #486 Kennewick.... 509.737.8861 Costco #6 Southcenter...... 206.575.9191 Costco #61 Federal Way.... 253.874.3652 Costco #624 Gig Harbor... 253.853.8600 Costco #639 Sequim.......... 360.406.2025 Costco #64 Tumwater........ 360.357.6580 Costco #642 Marysville...... 360.652.4530 Costco #66 Spokane II...... 509.466.9668 Costco #660 Puyallup........ 253.445.7543 Costco #662 Burlington.... 360.757.5703 Costco #670 Spokane........ 509.842.0003 Costco #740 Lacey............. 360.412.3500 Costco #747 Woodinville... 425.806.7700 Costco #772 Vancouver..... 360.828.2262 Costco #8 Kirkland............ 425.827.0913 Costco #95 Tacoma........... 253.475.5595 Costco Business Center..... 425.640.7745 Costco Business Center Fife.................... ............................................ 253.719.1950 Fikes Northwest, Corp....... 509.924.0534 Fikes Puget Sound............. 253.854.2439 Smith & Greene Company.800.232.8050 Ultra Janitorial Supply Co..360.786.9571

2011–2012 Buyer’s Guide | 29A

Shop by Category Payroll Edenholm & Associates..... 206.245.6401 Heartland Payment Systems.................... ............................................ 360.253.9006 Pest Control Eden Advanced Pest Technologies......... ............................................ 509.327.3700 Orkin Exterminating......... 206.574.0108 Sprague Pest Solutions - Seattle.............. ............................................ 206.323.5660 Sprague Pest Solutions - Spokane........... ............................................ 509.747.6103 Sprague Pest Solutions - Tacoma............ ............................................ 253.272.4400 Plumbers Bob Oates Sewer Rooter... 206.789.7944 Point of Sale (POS) Systems Alpine Payment Systems... 877.804.7286 Auphan Software............... 253.468.4980 Dinerware, Inc................... 206.297.0561 Direct POS......................... 509.328.5312 Information Systems & Supplies............. ............................................ 360.693.2325 MICROS Systems, Inc....... 206.763.1010 National Business System Inc.................. ............................................ 253.839.9636 Point of Solutions.............. 253.332.3468 Posera................................. 206.364.8686 SelbySoft, Inc..................... 253.845.8487 Squirrel Systems................. 425.968.5165 United Bank Card West Coast Division.. ............................................ 619.865.0270 Urbanspoon....................... 206.568.2482 Printing Where to Eat Guide Seattle Metro.......... ............................................ 541.610.4122 Promotions & Coupons Rubicon Interactive... 425.452.5700 x 14 Publications Brides Time Magazine...... 509.279.9852 NetWaiter, LLC.................. 866.638.9248 Thin Pig Branding............. 425.246.7893 Washington’s Lottery........ 360.664.4737 Real Estate Bob Nowlin Financial Management Solutions............................. 425.418.1780 Coldwell Banker - Associated, Realtors... ............................................ 509.248.5050 Coldwell Banker Commercial................. ............................................ 360.823.5109 Great Western Business Group............... ............................................ 206.708.7674 Law Office of Forrest Carlson................. ............................................ 206.631.9575 Law Office Of Stuart A Heller................. ............................................ 206.623.0579

30A | 2011–2012 Buyer’s Guide

Olsen Real Estate Associates.................... ............................................ 206.782.6021 Percival & Associates......... 253.922.7777 Steele Development Corporation........... ............................................ 253.203.9666 Recycle & Waste Reduction Baker Commodities Seattle..................... .................................. 206.243.4781 x 116 Baker Commodities Spokane Valley....... ............................................ 509.535.5435 Cedar Grove Organics Recycling............ ............................................ 206.832.3000 Darling Restaurant Services..................... ............................................ 800.524.2401 DNR Environmental Solutions, LLC...... ............................................ 360.491.4984 General Biodiesel, Inc....... 206.932.1600 Green Air Supply............... 253.226.1596 Northwest BioFuels........... 509.927.4548 Rainier Ranch, Inc............ 206.243.2044 Sunshine Disposal & Recycling............... ............................................ 509.252.9060 Refrigeration & Ice Makers Air Control Heating & Electric, Inc........ ............................................ 509.924.0018 Bargreen-Ellingson Everett.425.740.2424 Bargreen-Ellingson Spokane................... ............................................ 509.324.2939 Case Parts NW.................... 425.204.6009 Custom Gaskets NW.......... 253.389.8884 Eastside Ice Machines....... 206.248.0770 Express Cold Storage........ 206.623.2655 Gasket Guy of King Co. Inc..................... ............................................ 206.491.9535 Manitowoc Ice Machines & Reach-Ins.... ............................................ 206.624.4590 Seattle Restaurant Store.... 206.362.4900 Smith & Greene Company...................... ............................................ 800.232.8050 U-Cool Refrigeration......... 253.573.1694 Repair & Maintenance Service 3Wire Restaurant Appliance.................... ............................................ 206.524.8200 A and R Hoods.................. 253.537.3755 Bob Oates Sewer Rooter... 206.789.7944 Bullseye Distributing and Amusements.. ............................................ 509.990.6322 City Lights Sign Company.206.789.4747 Custom Gaskets NW.......... 253.389.8884 Fireguard Extinguisher Service............... ............................................ 360.532.4311 Food Service Equipment Repair............. ............................................ 206.730.2662 Gasket Guy of King Co. Inc..................... ............................................ 206.491.9535 RestorX of Washington..... 800.767.2394 Welding Shop, Inc............. 425.888.0911 Restaurant Design Alexa Milton Interior Design, Inc........... ............................................ 206.628.9588 Bargreen-Ellingson Everett...................... ............................................ 425.740.2424

Bargreen-Ellingson Seattle...................... ............................................ 206.682.1472 Bargreen-Ellingson Tacoma.................... ............................................ 253.475.9201 Clevenger Associates......... 253.841.7811 Deborah Ward Interiors.... 253.927.1224 Dynamik, The Business Experience....... ............................................ 206.686.2525 Restaurant Space Design, Inc................... ............................................ 425.649.9766 Smith & Greene Company...................... ............................................ 800.232.8050 Spokane Booth & Table.... 509.484.2370 Restaurant Operations Alki West, Inc..................... 206.992.4382 Batali Associates................. 425.672.8760 BRAA Associates, LLC....... 206.465.1010 Clark Nuber CPAs.............. 425.454.4919 Clothier & Head, P.S......... 206.622.1326 Consolidated Food Management........... ............................................ 206.232.9771 CPR4U Health and Safety LLC............... ............................................ 425.252.3239 D & J Consulting................ 509.837.8026 D R Miller Hospitality Consulting........... ............................................ 360.891.4507 Danta Chase & Co. CPA’s......................... ............................................ 360.435.0612 Darling Restaurant Services..................... ............................................ 800.524.2401 Davis Wright Tremaine LLP.................... ............................................ 503.778.5201 Dining Alliance.................. 425.502.1411 Fournier Group................. 253.473.3010 Great Western Business Group............... ............................................ 206.708.7674 Hospitality Financial & Technology Professionals - Greater Puget Sound Chapter Jansen Combustion and Boiler Technologies, Inc.............. 425.825.0500 K&J Accounting................. 206.244.0491 Mckenzie Chase Management.................. ............................................ 206.547.8277 P.A.T. Ferguson Consulting..................... ............................................ 253.566.3698 Pacific Hospitality Development, LLC... ............................................ 206.898.6611 Prodigy Arrow.................... 509.570.4665 Reality Check Mystery Shoppers............. ............................................ 206.364.9004 Restaurant Group, Inc...... 206.679.1037 RestorX of Washington..... 800.767.2394 Retail Profit Systems.......... 503.422.7577 Small Restaurant Specialist...................... ............................................ 206.795.4443 Steele Development Corporation........... ............................................ 253.203.9666 WRA Retrospective Rating Program....... ............................................ 360.956.7279 Sauces & Condiments Chukar Cherry Company........................ ............................................ 509.786.2055

Shop by Category Fortun’s Finishing Touch Sauces............ ............................................ 888.988.1045 Rikki USA Inc.................... 425.881.6881 Torani................................. 650.875.1200 Seafood Gerard & Dominque Seafoods................ ............................................ 800.454.0023 Independent Packers Corporation......... ............................................ 206.285.6000 Marinelli Shellfish............. 206.870.0233 Minder Meats, Inc............. 360.479.0880 Northwest Seafood Processors, Inc......... ............................................ 206.762.7256 Wiegardt Brothers............. 360.665.4111 Seasonings Fortun’s Finishing Touch Sauces............ ............................................ 888.988.1045 Gerard & Dominque Seafoods................ ............................................ 800.454.0023 Security Allied Fire and Security..... 509.321.8750 CCTV CameraScan............ 425.888.9778 Global Security & Communication, Inc. ............................................ 360.693.1900 Hagen’s of Blaine.............. 360.332.5246 Northwest Loss Prevention Consultants. ............................................ 425.271.0312 Protection One Security... 425.656.7118 Shipping Hagen’s of Blaine.............. 360.332.5246 Signs City Lights Sign Company....................... ............................................ 206.789.4747 Soup Bases Gerard & Dominque Seafoods................ ............................................ 800.454.0023 Specialty Orbitcom Inc..................... 509.688.8104 Sprinkler Systems Fireguard Extinguisher Service............... ............................................ 360.532.4311 Northwest Fire Systems..... 206.772.7502 Storage Self Storage of Spokane.... 509.456.7368 Tea Boyd Coffee Company Portland............. .................................. 800.545.4077 x 382 Boyd Coffee Company Tukwila............... ............................................ 800.545.4077 Boyd Coffee Spokane........ 509.994.9967 Caffe Appassionato Seattle...................... ............................................ 888.502.2333 Choice Organic Teas......... 206.525.0051 Farmer Brothers Company...................... ............................................ 425.883.0530 Royal Cup Coffee............... 253.375.2458

Telecommunications Comcast Business Services....................... ............................................ 425.471.0220 Comcast Cable................... 253.405.7970 Orbitcom Inc..................... 509.688.8104 Toilet Partitions & Accessories Fikes Puget Sound............. 253.854.2439 Trade Shows & Events Coffee Fest......................... 425.283.5058 Northwest Foodservice Show................... ............................................ 503.582.9482 Thin Pig Branding............. 425.246.7893 Training & Education Andrews Consulting Inc.... 307.413.5725 Batali Associates................. 425.672.8760 Bevinco Seattle................... 206.569.8121 Bevinco Spokane............... 509.443.8818 Clothier & Head, P.S......... 206.622.1326 Coffee Fest......................... 425.283.5058 CPR4U Health and Safety LLC............... ............................................ 425.252.3239 FAASTrainers..................... 360.423.1538 One Smart Cookie Marketing................... ............................................ 206.419.8407 P.A.T. Ferguson Consulting..................... ............................................ 253.566.3698 Prodigy Arrow.................... 509.570.4665 Reality Check Mystery Shoppers............. ............................................ 206.364.9004 Responsible Restaurant Training............ ............................................ 253.335.7921 Restaurant Seminar Institute................... ............................................ 800.526.5798 Restaurant Solutions......... 206.522.5574 Restaurant Tech, Inc......... 541.430.6861 See Pat Production............ 360.479.0109 Spot Check, Inc................. 509.649.2443 WorkSource Columbia Basin................... ............................................ 509.734.5941 WorkSource Kitsap............ 360.337.4734 WorkSource Pacific Mountain Area....... ............................................ 360.704.6451 WorkSource Pierce CDC... 253.593.7375 WorkSource Seattle-King County Area... ............................................ 425.861.3737 WorkSource Snohomish County............. ............................................ 425.673.3316 WorkSource Spokane........ 509.532.3133 Worksource Vancouver..... 360.735.5000 WorkSource Walla Walla... 509.527.1827 WorkSource Wenatchee Affiliate............ ............................................ 509.665.3714 WorkSource Whatcom......360.676.3252 WorkSource Yakima......... 509.574.0129 Unemployment Taxes & Management Services Edenholm & Associates... 206.245.6401 TALX................................ 425.413.5842 WorkSource Columbia Basin................... .......................................... 509.734.5941

WorkSource Kitsap........... 360.337.4734 WorkSource Pacific Mountain Area...... .......................................... 360.704.6451 WorkSource Pierce CDC....................... .......................................... 253.593.7375 WorkSource Seattle-King County Area. .......................................... 425.861.3737 WorkSource Snohomish County........... .......................................... 425.673.3316 WorkSource Spokane....... 509.532.3133 Worksource Vancouver.... 360.735.5000 WorkSource Walla Walla.. 509.527.1827 WorkSource Wenatchee Affiliate.......... .......................................... 509.665.3714 WorkSource Whatcom..... 360.676.3252 WorkSource Yakima......... 509.574.0129 Uniforms ALSCO/ American Linen Spokane...... .......................................... 509.534.2693 ALSCO/ American Linen Tacoma....... .......................................... 253.474.9446 Color Graphics Apparel & Ad Specialist .......................................... 360.352.3970 Rottles Clothing and Shoes................... .......................................... 253.833.2750 Service Linen Supply............................. ................................ 425.255.8686 x 147 Superior Linen Service.... 253.383.2636 Tomlinson Linen Service....................... .......................................... 253.627.1177 US Linen & Uniform....... 509.946.6125 Utilities Cascade Natural Gas Conservation Incentive Program (Lockheed Martin) .......................................... 888.522.1130 Puget Sound Energy........ 425.462.3657 Sunshine Disposal & Recycling............. .......................................... 509.252.9060 Vending Machines Bullseye Distributing and Amusements .......................................... 509.990.6322 Waffles Waffles Northwest............ 253.588.2380 Water Treatment Ernest F. Mariani Company................... ........................................... 801.3573744 Wines Click Wholesale Distributing................. .......................................... 206.763.3200 Columbia Cascade Winery Association. .......................................... 509.782.0708 Columbia Distributing Co., Inc............. .......................................... 509.662.1673 Columbia Winery............. 425.488.2776 Northwest Cellars............. 866.421.9463 Randall Public Relations....................... .......................................... 206.624.5757

2011–2012 Buyer’s Guide | 31A

WRA COST-SAVING PROGRAMS AND RESOURCES

To contact an endorsed partner visit www.WRAhome.com Group health care—H.I.H.I.T. (Hospitality Industry Health Insurance Trust) WRA members have special access to unique medical and dental coverage statewide through H.I.H.I.T. These benefits include: Exclusive benefits to WRA Flexibility in the number of enrollees Affordable health care coverage Access your doctor or one from the extensive network of professionals Confidence knowing your coverage was designed and is supported by people who understand the hospitality industry Limited benefit health insurance—Strata Health Plan™ Strata is an affordable health insurance that WRA members can offer to full or part time employees at no cost to the employer. Strata’s benefits include: Extensive network of physicians Available to employees with pre-existing conditions Offered alongside your current major medical plan Does not exclude smokers Benefits include health care, vision, dental and accident coverage Music licensing—BMI Music Licensing and SESAC Music Licensing BMI and SESAC are performing rights organizations designed to collect license fees from businesses that use music in their establishment. These fees are distributed as royalties to songwriters, composers and music publishers. Licensing is legally required for businesses, so make sure you’re squared away.

Unemployment cost control—TALX Your unemployment tax can be controlled and reduced with expert claims management.

TALX can help you manage your unemployment tax to achieve the lowest possible tax rate including: Protesting unwarranted claim filings Properly prepare for hearings (including representation) Auditing benefit charges Verifying rate calculations Preparing responses to unemployment claims Smartphone apps—Talus Talus Mobile creates custom iPhone and Android applications for your restaurant, with features to fit your unique business.

An app is an entirely new and powerful way to connect with your guests and their social networks as well.

Benefits include: Complete branding for your restaurant Increased reservations through any web-based reservation system Increased take-out revenue Automatically pulls your Facebook and Twitter feeds into the app Advertise your specials, coupons and events Your business becomes a dedicated presence, right on your guests’ phones

Buyer’s Guide 2011/2012 | 17

WRA COST-SAVING PROGRAMS AND RESOURCES

Gift marketing—Heartland Payment Systems™ There are two ways you can increase revenue: acquire new patrons and motivate existing patrons, to spend more.

Heartland can help you turn gift cards into powerful marketing tools that boost sales and promote your restaurant. With gift marketing, you will: Generate revenue Create word-of-mouth marketing Reward patrons with real-time promotions Retrospective Rating Program The WRA introduced the Retrospective Rating program in 1986 to the Washington restaurant industry. The program saves you time and money so you can devote more energy to making your businesses successful.

The WRA Retro program rewards employers for maintaining a safe workplace and controlling workers’ compensation claims costs in addition to providing claims assistance.

Claims are compared to premiums on a year-by-year basis. When premiums exceed claims costs, the balance is refunded to Retro members. Although a refund cannot be guaranteed, the group program has received an average refund from L&I of 24 percent since the inception of the program in 1986. In fact, the only way to get money back on your L&I premiums is to join a Retro program.

How can Retro help me?

Save money. You can decrease your L&I premiums by improving your safety ratings with Retro. Aggressive claims management and reduced workplace injuries help decrease your L&I experience factor. A .20 reduction in your factor is equivalent to a 20 percent decrease in monthly L&I premiums. Annual refunds are another great benefit

18 | www.WRAhome.com

of the WRA Retro program. Claims are compared to premiums on a year-by-year basis. When premiums exceed claims costs, the balance is refunded to Retro participants.

The Retro program has received up to $9.8 million in refunds in a given year. You can get a no-obligation refund calculation by contacting Jill Brady, WRA Retro Key Accounts, at 800.225.7166 x 134.

Save time. A professional claims specialist will oversee each injury claim and develop a Return to Work (RTW) program especially for you. Claims hearings and protests are attended on your behalf, minimizing stress and saving you time.

Claims specialists track, monitor, initiate and/or respond to all communications and correspondence concerning claims as quickly as possible to ensure that issues are resolved in a timely manner.

Medical treatment and progress are monitored to ensure that reporting requirements are being followed.

Return to Work program: A RTW program is developed for injured workers and puts a comprehensive plan into place.

Hearings and protests are attended on your behalf.

Program tools and training Material Retro participants not only receive an Accident Prevention Manual when they enroll in Retro, but also have access to self-serve training tools and webinars (online meetings).

The manual includes material that is designed to fulfill, when implemented, the Accident Prevention Program that is required by L&I. This comprehensive manual includes: Mandatory posters Safety committee and inspection checklists Accident reporting procedures Training material for staff meetings Our online self-serve training library has numerous tools to help your business. Here are some of the most popular: Accident prevention program implementation New hire safety orientation How to perform a safety inspection Safety committee meetings To learn more about Retro and the webinars, visit www.

WRAhome.com/Retro.

TRAINING & EDUCATION

Washington Restaurant Association Education Foundation keeps your business ahead of the learning curve Our Education Foundation is the leading resource for training, education and career development in Washington’s restaurant and hospitality industry. We offer:

ServSafe Advanced Food Safety certification ServSafe Alcohol (Mandatory Alcohol Server Training) Red Book management solutions for restaurants ProStart school-to-career training About the WRA Education Foundation Our Education Foundation strives to be the leading resource for training, education and career development for the Washington restaurant industry. We offer a wealth of educational options for you and your staff. Knowledge really is power for a business owner, and the EF is committed to giving you the learning resources you need to grow and maintain a thriving business.

training programs. Our ServSafe Alcohol training and our instructor led Mandatory Alcohol Server Training (MAST) are both approved by the Washington State Liquor Control Board (LCB).

Red Book Our management tools The Manager’s Red Book, The Heart of the House Yellow Book and The Bar Green Book provide tools to the restaurant industry based upon the nationally renowned Manager’s Red Book. These solutions improve the safety, operational efficiency and profitability of WRA members’ restaurants. These management tools also provide daily planners featuring ServSafe and ServSafe Alcohol policies and procedures.

Order online at http://bettermanagers.com/wramember or call 800.526.9635.

ServSafe Advanced Food Safety training ServSafe Advanced Food Safety certifications are recognized nationally, allowing your certification to be used nationwide. ServSafe allows you to offer the highest standard of food safety training to you and your staff. You’ll have peace of mind knowing that your customers are safe with advanced food safety trained staff on your team. Plus, ServSafe Advanced Food Safety certifications are recognized by the Washington State Department of Health and satisfy the Demonstration of Knowledge requirement within the Washington State Food Code.

ProStart school-to-career training Our Education Foundation plays an integral role in supporting the public education system. We currently have our nationally accredited culinary and hospitality management training in 70 public high schools throughout Washington state.

ServSafe Alcohol training (Mandatory Alcohol Server Training) Responsible alcohol service is an issue that touches your business, your customers and your community. We’re dedicated to you and supporting your needs surrounding responsible alcohol service.

Additionally, industry mentors build relationships with students and are possible future employers. Since 2000, the program has trained more than 7,000 high school students in Washington.

We’re constantly advancing in this area of training. Visit our website at www.wrahome.com to see the latest in our alcohol

ProStart prepares students for careers in the foodservice industry through academic and workplace experiences.

Students receive classroom training and enter into paid internships with industry professionals.

Each year, participating ProStart students showcase their talents in cooking, knife skills and restaurant management proficiency in front of chef judges at the Boyd Coffee ProStart Invitational. High schools from across the state compete for more than $400,000 in culinary scholarships.

Below is an overview of the skills students can expect to acquire during their ProStart training.

Buyer’s Guide 2011/2012 | 19

TRAINING & EDUCATION

Mentoring students Teacher? Supervisor? Who are our mentors and what do they do? As with many programs a key component of the learning experience is the connection between the student and those who are already working in the field. ProStart is an advocate of this philosophy and has incorporated a mentor program and an intern element of the curriculum. Our mentors have made a significant impacts on lives and their business have thrived as a result.

What is a mentor?

Mentors come from a variety of backgrounds, time commitment levels and businesses. Typically mentors break down into two different categories, culinary and management, just like our ProStart program. Expertise can range from marketing and business skills to culinary techniques and menu engineering.

Mentorship takes form in a variety ways as well. A mentor can focus on helping the students prepare for competition, or smaller ongoing mentorship could include the following:

Hosting a tour of your business or your vendor’s facilities Inviting the students to work/intern at your business Visiting the school or speaking to students in a relevant setting Offering focused introduction or training in specific tasks or processes such

Scott Fraser, Frasers Gourmet Hideaway 2008 Mentor of the Year

as cheese-making/tasting, pastry arts, vegetarian menus, sustainability, menu costing or your areas of expertise.

What are the benefits of mentoring?

Personal benefits Play an important role in a students life Contribute to the future of the restaurant and foodservice industry Rewarding experience and peer recognition Company benefits Being involved in a mentorship has the potential to benefit your business in many ways. Many mentors find that they gain respect from the community and in turn community members frequent their restaurant/company in order to support their efforts. Companies also: Gain motivated student employees who are focused on the industry as a career Groom potential employees by creating a rewarding work experience Create new operating procedures with the skills and fresh ideas learned through mentorship.

Contribute to the industry by helping create a high-quality labor pool Visit www.wrahome.com for more information about ProStart.

20 | www.WRAhome.com

Louis Huang, Prodigy Arrow 2009 Mentor of the Year

INDUSTRY AWARDS AND RECOGNITION PROGRAMS

Recognizing leaders in Washington Your hard work and generosity don’t happen by accident, and we believe you should be recognized for it. Throughout the year, the WRA offers opportunities for you to be rewarded for your success, productivity and philanthropy. It’s a wonderful way to band our industry together and showcase your contributions and leadership to communities throughout the state.

Washington state’s restaurant industry is full of overachievers, and we want to ensure that your career successes don’t go unnoticed. Accordingly, several of our state Restaurant Neighbor Award recipients have been recognized on the national level and have received a $5,000 contribution to the charity of their choice.

Restaurant Neighbor Awards In conjunction with the National Restaurant Association and American Express, we salute restaurateurs who go above and beyond in giving back to their communities through the Restaurant Neighbor Award and the Humanitarian of the Year Award. Each year, the NRA gives away $20,000 to restaurants for their outstanding community projects.

WRA Leadership Awards Annually we host Toasting the Finest: A Celebration of Success—an elegant affair in which we celebrate Washington’s best, brightest and most innovative restaurant industry leaders in these award categories:

Full Service Operator of the Year Quick Service Operator of the Year Allied Member of the Year Allied Hall of Fame Devere Jerry Burtenshaw Lifetime Achievement Award In addition, we encourage our members to apply for other state and nationally sponsored award programs that arise throughout the year sponsored by the National Restaurant Association.

Visit the About Us section at www.WRAhome.com to learn more.

2010 Leadership Award Winners

Joe Fugere

Full Service member of the year

Jeff Harvey

Quick service operator of the year

Bob Mauer

Allied Member of the Year

Jim Aitken

Devere Jerry Burtenshaw Lifetime Achievement Award

Buyer’s Guide 2011/2012 | 21

Northwest Foodservice Show The Northwest Foodservice Show keeps your restaurant ahead of the trends Seattle to Portland, Portland to Seattle. It happens every year, alternating between the Northwest’s two most exciting urban centers. This show is THE place to be each spring for any restaurant operator or supplier in the great Northwest.

At the 2011 show, more than 5,700 foodservice professionals turned out at the Oregon Convention Center in Portland for the opportunity to meet new business contacts and peruse goods and services at nearly 430 vendor booths.

Presenters shared their valuable insights and knowledge on industry topics in seminars, while talented Northwest chefs demonstrated their skills and offered tips and advice from the Chef Demonstration Stage.

Join us for our 50th anniversary in Seattle!

Reserve booth space now for our 50th anniversary spectacular, April 29-30, 2012 in Seattle! The earlier you reserve space, the better your location on the show floor.

Reserve your booth space by September 30 to take advantage of early bird pricing. Visit www.nwfoodserviceshow.com for more information.

The WRA and the Oregon Restaurant & Lodging Association produce the show in tandem, and both organizations put significant effort into ensuring that YOU

leave the show each year with something you can take back to your business for optimal results.

One-stop shopping Looking for new equipment? Want to jazz up your drink selection? Interested in offering your customers a wider variety of cheeses? You can find it all under one roof at the Northwest Foodservice Show. You’ll save time and have access to discounts and show offers that you don’t typically see in your day-to-day operations.

Educational seminars Getting out of your restaurant for professional development and training can be difficult. At the NWFS you have access to experts in the industry all in one place, saving you time and money. Our educational seminars are chock full of marketing and operational opportunities.

Demo stage Don’t miss this chance to see the hottest culinary trends in, pick up management tips and even get a new idea or two for snazzy staff apparel. The demo stage offers techniques and experts all aimed at helping you improve your restaurant profits and operations.

Visit www.nwfoodserviceshow.com for more information.

Golf FORE! Education August 16, 2011

Washington National Golf Club in Auburn

Help sustain the future of our industry by supporting culinary students’ programs and scholarships at our annual golf tournament! Stay for the after party featuring Washington’s finest breweries, wineries, culinary fair and silent auction.

Register your foursome today at WRAhome.com/events

22 | www.WRAhome.com EFGolfAd_halfpage.indd 1

4/26/2011 6:46:12 PM

Join the revolution … and discover how you can improve your restaurant.

The National Restaurant Association, Council of State Restaurant Associations, 40 state restaurant associations — including the Washington Restaurant Association — and Heartland Payment Systems® have joined forces to upgrade the crucial business services of every restaurateur. Full Course Business SolutionsSM — an exclusively endorsed suite of payments products and services — does just that, helping you reduce expenses, enhance operations and increase profitability. Our offering will grow as the industry — and your needs — evolve.

Full Course Business Solutions Card Processing • Gift Marketing • Payroll Services • Check Management To learn more about how this movement can help revolutionize your restaurant, visit GoFullCourse.com and call 866.941.1HPS (1477) x150. © Copyright 2010 National Restaurant Association. All rights reserved. © 2010 Heartland Payment Systems, Inc.

WRA EVENTS

WRA events connect restaurateurs and promote industry progress Hill Climb and Taste Our Best Running a businesses isn’t always easy, and state lawmaking can sometimes make it even more difficult. That’s why the WRA organizes Hill Climb each year.

This annual event gives you an opportunity to interact one-onone with legislators. Throughout the day, you have the chance to meet with lawmakers in Olympia from your district to discuss business outlook, special challenges and to communicate the state of our industry. The WRA government affairs team does all the work, from setting appointments with legislators to providing simple-to-read talking points for you to use during your meetings. It’s the perfect way to ensure your legislator knows exactly what you need to be successful. And afterward, everyone is invited to relax, mingle and enjoy the industry’s finest food and drink at the Taste Our Best legislative reception. At this fun event, restaurateurs and legislators alike are able to visit and reconnect in a laid-back atmosphere. Taste Our Best is one of the most anticipated events among legislators each year.

Boyd Coffee ProStart Invitational ProStart is a restaurant school-to-career program to prepare high school juniors and seniors for careers in the foodservice industry. Each year participating ProStart students showcase their talents in cooking, knife skills and restaurant management in front of Chef judges at the Boyd Coffee ProStart Invitational.

Students compete for thousands of dollars in scholarships at the Boyd Coffee ProStart Invitational and the chance to go to nationals.

Golf FORE! Education and Toasting the Finest Golf FORE! Education, our annual golf tournament, and Toasting the Finest, the party after the tournament, are opportunities to give back. You can feed dreams and build futures by supporting the ProStart program through these events. ProStart touches the lives of students throughout Washington, many of whom are at-risk teens. ProStart is a nationally accredited technical training program that is taught in more than 70 public high schools in Washington. And, it changes lives. Register a foursome and support our future!

24 | www.WRAhome.com

EnergySmart

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Sysco Food Services “One Stop & Shop”

Feeding dreams.

Building futures.

Groceries • Desserts • Fresh Produce • Frozen Food • Fresh & Frozen Meats • Fresh & Frozen Poultry • Fresh & Frozen Seafood • Equipment & Supplies • Chemicals & Janitorial Supplies • Paper Goods / To Go Containers

BEVERAGE PROGRAMS - Coffee - Juice - Tea & Cocoa

Complete Equipment and Service Program

WAREWASHING PROGRAM - Dish Machine - Bar / Glass Machine - Laundry Services

Value Added Services -

Credit Card Processing Secret Shopper Pest Control Business Insurance - Consulting & Menu Analysis Restaurant Design Operations Preview - Menu Design -

CHEF ELI DALAGER

s Sous Chef at Harbor Crest Retirement Community s American Culinary Federation 2011 Chef of the Year Washington state s Prostart Graduate and Industry Volunteer Chef Eli is a graduate of the Ferris High School ProStart program in Spokane. According to Eli he didn’t have a lot of direction at the time he started ProStart, but as soon as he was introduced to the culinary arts and was asked to compete, he was hooked.

Sysco Portland, Inc. www.syscoportland.com 503-682-8700

Advertising & Marketing Point-of-Sale Machines Hostess Pager Systems Labor & Food Cost Review

Sysco Seattle, Inc. www.syscoseattle.com 206-622-2261 206-721-5750

Sysco Spokane, Inc. www.syscospokane.com 208-777-9511

Servsafe Manager advanced food safety training

Today he volunteers with his local ProStart program and for the WRA Education Foundation.

www.servsafe.com

You can feed a dream and build a future hire or mentor a ProStart student.

Visit www.wrahome.com.

ServSafeAd_16page.indd 1

Buyer’s Guide 2011/2012 | 25 5/25/2011 7:27:00 PM

Legal Guidance | Worker status

“Economic Realities” test determines worker status in Washington

PASS IT ON

By Diana Shukis, attorney, Cairncross & Hempelmann (employment and litigation)

Here Diana discusses the appropriate test, as determined by a recent Washington state appellate court decision, to decide whether a worker is an independent contractor or an employee.

HISTORY: In 2004, three FedEx drivers filed a class-action suit against the company on behalf of themselves and approximately 300 other drivers for payment of overtime wages (under the Washington Minimum Wage Act (“MWA”)) and reimbursement of uniform expenses (under the Washington Industrial Welfare Act). Although the drivers had signed contracts with FedEx stating they were “independent contractors,” their complaint alleged that they were actually “employees.” The trial court certified the case as a class action and split it into two phases (liability and damages).

On the liability issues, the jury decided that the drivers were independent contractors, effectively ending the case. The drivers appealed and Division I of the Washington Court of Appeals reversed, finding that the trial court had incorrectly instructed the jurors to decide based on FedEx’s “control” or “right to control” the manner in which the drivers performed their work.

3. Extent of the worker’s investment in equipment or material 4. Worker’s opportunity for profit or loss 5. Degree of the alleged employer’s control over the worker 6. Whether the service rendered by the worker is an integral part of the alleged employer’s business.

In reaching this conclusion, the court noted that the MWA is patterned after the FLSA. The court also noted that the Washington State Department of Labor and Industries uses six similar, but not identical, factors when determining whether a worker is an employee or an independent contractor.

The court of appeals also confirmed that the belief of the parties as to whether a worker is an independent contractor or employee is not a relevant factor to be considered.

THE UPSHOT:

It is critical that Washington businesses properly classify OVERVIEW OF THE DECISION: workers as employees or In reversing the trial court, the court of appeals stated that independent contractors. the proper standard in Washington for determining whether a worker is an independent contractor or an employee is the “economic realities” standard. It is the same standard used by most federal courts for the purposes of determining employee status under the federal Fair Labor Standards Act (“FLSA”). The “economic realities” test includes six factors: 1. Permanence of the working relationship between the parties 2. Degree of skill the work entails

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If a worker is mistakenly classified as an independent contractor when she does not meet the test, the business can face significant liability down the road, including in the areas of employee benefits, wage/hour violations and tax issues.

With the recent FedEx decision, Washington businesses now have more clarity on what factors to examine in deciding whether a worker is properly an employee or independent contractor.

INDUSTRY CALENDAR

Visit www.WRAhome.com/calendar for a full list of events.

Training | Meetings | Events | June & July

Training

Events July 13

Webinar: New Technology, New Expectations

NEW MEMBERS 7th Ave Pizza, Everett Artic Tavern, Cosmopolis Big Daddy’s OT, Vancouver Bremerton Bar & Grill, Seattle Buck Wild Saloon, Tacoma Crocodile, Seattle Carlos 1800 Mexican Grill, Winthrop Daddy O’s, Lacey Darby’s Cafe, Olympia Fanny’s Restaurant, Marysville Ferraro’s Family Italian Restaurant, Spokane Valley Flotation Device, Gig Harbor Gianni’s Cucina, Shelton Jimmy D’s Burger & Steak House, Bremerton Juju, Seattle Local 360, Seattle Lucky Diner, Seattle Lunchbox Laboratory, Seattle Majestic Cafe, Everett Oma Bap, Bellevue Playa Norte, Orcas Island

June 13 June 20 July 5 July 12 July 18 July 21

Meetings ServSafe , Kent ServSafe®, Everett ServSafe®, Seattle ServSafe®, Kent ServSafe®, Post Falls, ID ServSafe®, Tacoma ®

June 14 June 28 June 28 July 5 July 12 July 19 July 24

Spokane Chapter Meeting Board Development Meeting Government Affairs Committee Executive Committee Meeting Spokane Chapter Meeting Finance Committee Meeting EF Board of Director’s Meeting

July 25 – 26

WRA Board of Director’s Meeting

NEW ALLIED MEMBERS ChopChopSites Michael Wyatt PO Box 2843 Vashon, WA 98070-2843 206.452.1977 mike@chopchopsites.com www.chopchopsites.com

Peterson Sullivan LLP Rob Keasal 601 Union St Ste 2300 Seattle, WA 98101-2317 206.382.7777 rkeasal@pscpa.com www.pscpa.com

Mobile Web Specialists, division of Zigflitz, a full Service Web Development Company. Chef’s Club Special Offer: 25% off monthly fees for 1 year.

Peterson Sullivan LLP, founded in Seattle nearly 60 years ago. Proudly provides comprehensive accounting, audit, and tax services to publicly traded companies, closely held businesses, nonprofits and individuals.

Deborah Ward Interiors Deborah Ward 2007 Northwood Ave NE Tacoma, WA 98422-4082 253.927.1224 dwinteriors@comcast.net www.dwardinteriors.com Commercial interior design specializing in the restaurant industry.

First consultation free.

Global Security & Communication, Inc. AJ Gomez 3212 Main St Vancouver, WA 98663-2753 360.693.1900 aj@global4security.com www.global4security.com

See Pat Production Cris Larsen PO Box 3106 Bremerton, WA 98310-0406 360.479.0109 gr8cris@comic.com www.thegreatcris.com So why haven’t we worked together?

See Pat Productions... on the leading edge and yes… it is a funny way to do business.

Fire and burglar alarm systems and CCTV systems, 5% off.

Buyer’s Guide 2011/2012 | 27

Are you prepared for an I-9 audit?

By Douglas Rector, contributing writer

Are you compliant in having your I-9s in order? Whenever you hire an employee, you must fill out an I-9 verifying the identity and employment eligibility of your employees. The original I-9 is to be kept on file for all employees. In the case of former employees, these must be kept on file for at least three years from the date of hire or from one year after the employee is no longer employed, whichever is longer.

The Obama administration has pledged to uphold federal immigration laws by targeting and investigating employers who employ illegal immigrants. This includes a comprehensive review of Forms I-9, which all employers are required to complete and retain for each employee.

U.S. Immigration and Customs Enforcement (ICE) sent out thousands of Notice of Inspections (NOI) to companies throughout the U.S. Small business owners also are vulnerable.

If you receive an NOI, you have three days to submit your I-9s for inspection. So far ICE has assessed $5.3 million in penalties (2010), up from $1,033,291 in 2009 and $675,000 in 2009. The number of criminal arrests is also on the rise.

The agency is holding employers accountable for their hiring practices and efforts to ensure a legal workforce.

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PASS IT ON

So, how does a typical audit work? You will be served with an NOI. The inspection may be at your location, or you may be required to go the nearest ICE office. The following will be requested:

I-9s for all current and terminated employees for the previous 12 months

Employee roster or payroll report for all persons

employed for the previous 12 months Monthly payroll reports with wage detail for the previous 12 months Four most recent unemployment quarterly tax reports and wage detail reports Copies of the four most recent quarterly tax statements Independent contractor roster, listing dates of hire and termination Copies of 1099s filed for the previous year Copy of articles of incorporation, business license and most recent annual report Employer Identification Number Names of temporary staffing agencies used in the past 12 months Fines for not producing an I-9 can range from $110 to $1,100 per violation. Monetary fines for knowingly hiring and continuing to employ range from $375 to $16,000 per violation.

A well-known sub sandwich franchise was fined $111,000 (reduced to $27,000) for not properly filling out I-9s or for not having I-9s filled out at all.

Are you in compliance? It is a good idea to conduct an I-9 review and get set up with electronic I-9s to schedule alerts for managing work authorization expirations. This system will keep you up to date and in line with the law.

Visit www.nwlpc.com for more information.

Doug Rector, founder of Northwest Loss Prevention Consultants, is a private investigator specializing in background screening and I-9 reviews.

Marketplace DOWNTOWN SEATTLE CAFÉ FOR SALE

SELLING OR BUYING?

Large box lunch business. Add significant profit center to your existing operation or good introduction into the restaurant business. Great life style, currently weekday breakfast and lunch only. Excellent lease and terms.

Contact Jean Klein, CPA. www.smallrestaurantspecialist.com or (206)795-4443

Thinking about selling or buying an existing restaurant, or adding a new location? Call Allan Boden, Sunbelt restaurant specialist at 206.229.4717, or email a.boden@sunbeltnetwork.com. Sunbelt has been serving clients since 1982 with offices nationwide. http://seattle1.sunbeltnetwork.com

CONSULTATION, PLANNING, AND CONCEPT DEVELOPMENT

Thinking about opening up a new restaurant, moving into an existing, or re-modeling? DYNAMIK will provide a complimentary initial consultation to review your project. Email Melanie@dynamikspace.com to determine a plan for your concept, design, schedule, and construction.

FREE LABOR LAW POSTERS

Take advantage of your WRA membership and get your FREE labor law posters today! Call 800.225.7166 for more information.

N O R T H W E S T

F R E S H

Fresh from the Farm to you, Naturally.

Duck Delivery Produce, Inc. is the first produce distributor in the United States to be certified for sustainable business practices by Food Alliance. These practices include safe and fair working conditions, conservation of energy and water, and reduction of toxic and hazardous materials.

We meet or exceed all industry standards for quality control and food handling safety. Make Duck Delivery Produce your fresh — and sustainable — source for the very best in produce.

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Ask the Expert | Restaurant Profit Coach PASS IT ON

Strategically lead your restaurant to drive results

By Rick Braa, CHAE

Q: I’m convinced our restaurant has good food and

good service. I don’t understand why our restaurant isn’t busier. What can be done to grow our business?

A:

To begin, document how much time you’re spending working ON your business and how much time you are working IN your business. When one works IN their business too much he/she has a job not a business.

Business owners are often caught in a trap of doing the wrong work. To be successful, the owner of the restaurant must lead. If no one is leading, the restaurant is doomed to slow growth, if any, and a higher level of failure. Leaders set direction, spur action, coach, monitor results and reward performance.

1. Set direction with an honest assessment of the strengths, weaknesses, opportunities and threats (SWOT) of your business. Look at strengths and weaknesses as internal issues such as great food or poor facilities. Opportunities and threats are external factors such as a great location or heavy construction in the area. Be brutally honest with your assessment, look at your restaurant with fresh eyes and be intensely critical. The only way to improve is to evaluate your business by exploiting strengths and opportunities and minimizing weaknesses and threats.

2. Once your SWOT is complete, decide which critical actions will lead to the biggest change over the next 12 months. Pick a “critical few” of the most important action items and several less-important items, and document them with deadlines for when they will be complete alongside the expected impact/return they will have on the business. For example, a new menu is necessary if an honest evaluation shows your food is good but not “blow the doors off” great, and ticket times take too long out of the kitchen. Implementing a new menu will take a few months of development, testing and training. Write a goal with the action steps needed to complete the task, the dates on which they will be complete, who is going to complete the work and any required additional resources.

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Once you have compiled the list of action plans that are necessary to drive your restaurant forward, communicate the goals with each and every person in the restaurant. Get staff buy-in, build excitement and start implementing your action plans. When everyone is on the same page, it will build energy and do wonders for morale.

3. Once your action plans are set in motion, coach every step of the way. Stay involved and help your staff overcome obstacles. Provide the resources necessary to accomplish the goals and develop a staff of problem solvers. Your goal as a coach is to establish trust, build confidence and unleash potential. One of my favorite quotes is from one of the most successful operators in the business, “My job is to make you the best manager you can be—not make you feel good all the time.”

Alongside your daily coaching, monitor progress and performance. Make sure all deadlines are met or new ones are negotiated. This is an area that will determine the success of the business.

Assess whether your business is full of reasons, stories and excuses or pig-headed discipline and determination. Your business can improve greatly by holding people accountable to results.

4. Lastly, reward those who deliver on their commitments. Not every reward includes money.

Sometimes a simple “thank you” may be all the reward someone needs.

Great businesses have leaders that work ON their business.

The more work ON your business, the busier your restaurant.

Rick Braa has been working in and with the restaurant industry for more than 30 years. He’s committed to giving you the financial advice you need. Call the WRA Consulting Network at 800.225.7166 to get your FREE consultation with Rick.

Visit www.wrahome.com/wisebuy and order your Manager’s Red Book!

Manager’s Red Book Challenge 25% discount on Manager’s Red Book If after 90 days you do not see value Red Book will refund your money with return of book.

Offer good through 6/30/2011.

Washington Restaurant Association Cost-Saving Programs Career Center Affiniscape Check Management Heartland Payment Systems Credit Card Processing Heartland Payment Systems Email Marketing Solutions Fishbowl

Employee Background Check Airfactz Screening and Reporting Services Food Worker Certification WRA Education Foundation Health Care Hospitality Industry Health Insurance Trust (H.I.H.I.T.) Strata

Mandatory Alcohol Server Training WRA Education Foundation

Retro Program WRA Retro Program

Music Licensing BMI Music Licensing SESAC Music Licensing

ServSafe® WRA Education Foundation

Payroll Processing Heartland Payment Systems

Unemployment Cost Control TALX