RETAIL
THE WEEK IN
PRET ENTERS SELF-SERVE COFFEE MARKET AWARD-WINNING STORE UP FOR SALE AUDIO OUT-OF-HOME ADVERTISING
FORECOURTS
INVESTMENT PLUMMETS
SPEND ON STORES DOWN ONE-THIRD AUTUMN BUDGET
KICK IN THE TEETH? RETAILERS REACT TO LIVING WAGE RISE
+
SUSTAINABILITY
BRING YOUR OWN BOTTLE
COKE LAUNCHES REFILL PILOT
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T H E W E E K I N R E TA I L
EDITOR’S COMMENT
The good, the bad, and the ugly On the face of it, today’s Autumn Budget is a bit of a mixed bag for retailers. On one hand Chancellor Rishi Sunak announced that green investments such as solar panels and heat pumps would be exempt from business rates. Additionally, investment in improvements to businesses will not be subject to business rates for 12 months after the investment is made. The ACS has been calling for these changes for many years so it’s nice the government finally listened. But on the other hand, the Chancellor confirmed that in April 2022, the National Living Wage will rise to £9.50 per hour for staff aged 23 and over, with the National Minimum Wage rising to £9.18 per hour. This will bring a pay rise for many of the 392,000 people working in local shops, but will also significantly increase the costs for those running these stores. The ACS is now calling on the government to introduce an Employment Bill to tackle the burgeoning shadow labour market based on avoiding paying the National Living Wage and other costs. The Autumn Budget also saw the Chancellor unveil widespread changes to the duty rates system, reducing the total number of alcohol duty rates from 15 to six in an attempt to simplify the system. However, the Chancellor is also introducing a new 5% ‘draught relief ’ on draught beer and cider sold
in the on-trade, which the ACS says will make the system more confusing. Let’s hope the measures Sunak announced to tackle crime are more successful. These include an extra £2.2bn for courts and rehabilitation services, £3.8bn for the “biggest prison-building programme in a generation”, and an extra £435m for more CCTV and streetlights. In addition, the government has revealed that an extra 11,053 officers have been hired across England and Wales as part of the Police Uplift Programme to help bring crime down and keep neighbourhoods safer. And also let’s hope the measures the Chancellor introduced to tackle the driver shortage – including new funding to improve lorry park facilities, suspending the HGV levy until 2023, and freezing Vehicle Excise Duty for heavy goods vehicles – prove successful too.
LIZ WELLS, DEPUTY EDITOR
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 3
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CONTENTS
WEDNESDAY 27 OCTOBER 2021 / ISSUE 79
6
10 THIS WEEK’S NEWS IN BRIEF
A new industry alliance fights against a cashless society, as fresh food prices rise after 10 months of deflation.
27 AUTUMN BUDGET
HOT DRINKS
Chancellor Rishi Sunak’s Autumn Budget sees a rise in the National Living Wage, action on business rates and a simplification of alcohol duty.
Pret a Manger aims to take advantage of post-Covid working and commuting patterns with its new ‘Pret Express’ self-serve coffee kiosks.
9 Covid-19 update
15 Forecourts
28 Symbol group roundup
12 Store sales
Independent retailers are investing one-
31 Picks of the week
third less in their stores than last year.
Sinclair General Stores, a former SLR
A look at the latest new products and
Awards winner, is up for sale due to the
17 Sustainability news
impending retirement of its owners.
20 Home news delivery
36 Out the box: pay with your face
14 Technology
EG Group partners with Audiebant Media
22 Business intelligence
to let brands target motorists with audio
messages as they fill up.
TWITTER.COM/SLRMAG
marketing campaigns.
News Scotland unveils a new promotion.
facial recognition payments alongside
Consumer confidence falls for first time this year, and food sales rise during September.
WWW.FACEBOOK.COM/SLRMAG
The world’s first payment solution to offer traditional card payments.
39 Before you go...
WWW.SLRMAG.CO.UK
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 5
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
COVID PARCELS Collect+ has formed a partnership with healthcare diagnostics firm Randox that will provide easier, nationwide
ACCESS TO CASH
Industry alliance to lead fight against a cashless society
New organisation will promote the widespread acceptance and availability of cash.
access to Covid-19 testing. The partnership enables consumers to order a PCR or lateral flow test online and then pick it up on the same day from participating shopping centres within the Collect+ network.
TESCO APOLOGISES Tesco has apologised to customers after its website and
the government, regulators, trade associations, the retail sector and the public in a debate over the future of cash. In addition, the CSA will promote the widespread acceptance and availability of cash, so it remains a valid payment option for all UK consumers. Nigel Constable, Chair of the CSA, said: “The future of cash is at a crossroads – many organisations publicly support its continued existence but are not driving the new solutions needed to make this a reality. “Through the CSA, we want to secure the future of cash. To sustain cash into the future, it is critical that both deposit and withdrawal facilities are maintained and developed. There are huge opportunities to make better use of existing infrastructure as well as introducing new and innovative solutions.”
been compromised.
A new not-for-profit organisation, the UK Cash Supply Alliance (CSA), is launching this week and vows to lead a “cash fight back”. The CSA’s steering group includes representatives from the Post Office, Loomis and Cennox, plus several other key industry players. The organisation will engage
LIFE SAVERS
PSR will continue oversight of ATM network
The British Heart Foundation,
The Payment Systems Regulator (PSR) is consulting on a proposed new Specific Direction, which will make sure Link continues to maintain broad geographic coverage of the free-to-use ATM network in the UK. This draft Specific Direction requires Link’s policies and measures to meet certain objectives and for Link to provide the PSR with one months’ notice if it proposes to vary, revoke or replace
app were disrupted on Sunday (24 October) by an attempt to interfere with its systems, which caused problems with the search function on the site. It said there was no reason to believe that customer data had
Resuscitation Council UK, St John Ambulance, and Association of Ambulance Chief Executives are urging defibrillator owners in the retail sector to register their devices on a new national database – The Circuit – which could help save thousands of lives in the coming years.
6 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
any of its procedures, policies, processes and measures. Genevieve Marjoribanks, the PSR’s Head of Policy, said: “A key part of our role is making sure the markets we regulate support choice and help people pay in ways that work for them and – in this case – so they can withdraw cash when they want to without having to travel too far.” The consultation ends on 16 November.
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
TESCO’S TURNS DOWN NOISE
INFLATION
Higher prices likely in run up to Christmas
Tesco is to introduce a permanent Quiet Hour to
Research shows fresh food prices rose in October after 10 months of deflation.
Food inflation accelerated to 0.5% in October, up from 0.1% in September, and the highest inflation rate since November 2020. The BRC-NielsenIQ Shop Price Index for October shows that after 10 months of deflation, fresh food prices rose by 0.3% in October, compared to a fall of -0.4% in September. Meanwhile, ambient food inflation was steady at 0.8% in October. This is below the 12-month average price increase of 1.2% and above the 6-month average price increase of 0.6%.
make stores more welcoming
Mike Watkins, Head of Retailer and Business Insight, NielsenIQ, said: “With food prices slowly increasing we can expect shoppers to start to rebalance basket spend over the next few weeks, particularly with increased concerns about discretionary spend. “And with consumer sentiment now more cautious we cannot ignore that availability issues are still top of mind. So consumers will be uncertain about when and where to spend and with Christmas promotions about to kick in, competition will intensify.”
to elderly customers, for those with a disability, and for shoppers with young children. Quiet Hours will be from 9am to 10am every Wednesday and Saturday. The lights will be dimmed and checkout noise will be lowered in large stores.
SPOOKY DEALS Nisa has launched a range of offers for Halloween. The promotion, which is available in stores now, features deals on a raft of sweet and savoury
BP and Daimler Truck deal supports decarbonisation of freight transport
treats. The popular two Co-op pizzas and two sides deal is also available for just £10. The campaign is supported with in-
BP and Daimler Truck are to work together to help accelerate the introduction of a hydrogen network, supporting the roll-out of a key technology for the decarbonisation of UK freight transport.
The companies will pilot both the development of hydrogen infrastructure and the introduction of hydrogen-powered fuel-cell trucks in the UK. BP will assess the feasibility of designing, constructing, operating and supplying a network of up to 25 hydrogen refuelling stations across the UK by 2030. These stations would be supplied by BP with ‘green’ hydrogen – generated from water using renewable power. Daimler Truck expects to deliver hydrogen-powered fuel-cell trucks to its UK customers from 2025.
store point of sale.
ASDA GROWS LOYALTY TRIAL Asda is extending its Asda Rewards loyalty app trial to 16 stores across West Yorkshire and the West Midlands, following a successful pilot with colleagues. Customers will begin to build up a ‘cash pot’ each time they purchase a ‘star product’ or complete an in-app ‘mission’ when shopping.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 7
THE PLANET’S FAVOURITE BEER BREWDOG IS THE WORLD’S FIRST CARBON NEGATIVE BREWERY
70% of shoppers would be more likely to purchase a beer made in a sustainable way*
* YouGov BrewDog Commissioned Survey – Beer Drinkers – Sept 2020. Unweighted base: All UK adults who drink beer every month (1735)
NEWS SPECIAL
COVID-19 UPDATE
Ministers delay Covid decisions for two weeks Experts are calling on ministers to act to avoid a rise in hospitalisations.
PAPA JOHN’S INTRODUCES CASHLESS TIPPING Pizza delivery brand Papa John’s is pioneering cashless tipping across its UK stores. The company has teamed up with TiPJAR, the cashless tipping platform, to enable customers to leave tips electronically. Through the TiPJAR
ready should we need to act to avoid a rise in hospitalisations which would put unsustainable pressure on the NHS. “Our focus remains on our booster campaign, vaccinating 12-15-year-olds, and encouraging those who haven’t yet come forward to have their jab.” The news comes amid increasing calls from scientists and politicians to impose measures, including social distancing, as soon as possible. Emily Martyn, Healthcare Analyst at data and analytics company GlobalData, said: “In 2020, the government took risks by leaving implementing Covid rules until the last minute, causing families to be separated during the Christmas period. The government should learn from their own mistakes and implement Plan B sooner, so they do not have to resort to Plan C later.”
little as five seconds to leave a tip when using Apple Pay or Google Pay, and there is no need to download an app. Once collected, tips are split based on who was working at the time the tip
TECH SOLUTIONS
M
inisters will not make a decision on Covid-19 restrictions for two weeks until the impact of half-term on infections can be seen, media reports suggest. Measures could include restricting household mixing indoors this winter, as current data suggests that working from home and mandatory mask wearing might not be enough to avoid an increase in hospitalisations. The UK reported 263 deaths on Tuesday (26 October), a higher number than any day since 3 March at the tail end of the second wave, when 315 were reported. A government spokesperson told The Independent: “We are monitoring all the data closely, and the Prime Minister has been clear that it does not yet show that plan B is necessary. But it is
platform, it only takes as
is received and paid out to each member of the team independently. By using QR Codes, digital links and an in-app integration, customers can leave a tip via the Papa John’s order tracker, email confirmations, instore posters, and stickers on pizza boxes.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 9
C OV E R
AUTUMN
Money, mon
Chancellor addresses wages, b
C
hancellor Rishi Sunak confirmed in today’s Autumn Budget that the National Living Wage will rise to £9.50 from 1 April 2022, representing an increase of 59 pence or 6.6%. Bryan Sanderson, Low Pay Commission Chair, said: “The pandemic has been an exceptionally difficulty period for businesses and workers alike, but the labour market has recovered strongly and the economy is expected to continue to grow over the next year.” However, the NFRN has warned the move will threaten jobs in the sector. National President, Narinder Randhawa, said: “Independent retailers have already been hit hard by the Covid pandemic, with many having to reduce staff levels and hours and take on more of the work themselves. This increase to the national minimum wage will only make matters worse.
“At a time when small businesses need help and support more than ever, this move by the government feels like a kick in the teeth for those that are already struggling to survive.” Sunak also pledged to make business rates fairer, with more frequent revaluations from 2023. He said the government will introduce tax relief for businesses who adopt green technologies, such as solar panels, and for those who want to improve their properties. In addition, businesses in the retail, hospitality and leisure sectors – which have been hardest hit by the pandemic – will get a new 50% business rates discount, lasting for one year. Any eligible business can claim a discount on their bills of 50%, up to a maximum of £110,000. ACS Chief Executive, James Lowman, commented: “The impact of the pandemic has been uneven across the
‘At a time when small businesses need help and support more than ever, this move by the government feels like a kick in the teeth,’ says Randhawa
10 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
S T O RY
BUDGET
ney, money
business rates and alcohol duty.
convenience sector, with many stores, especially those in city centres and near transport hubs, struggling to keep going throughout the restrictions that have been in place over the last 18 months. As we look toward recovery and rebuilding for the future, it’s essential that the Chancellor gives businesses the right tools and certainty to be able to invest in the long term.” The Chancellor said the UK will carry out the “most radical simplification of alcohol duty” for more than 100 years. He said there will be just six duty rates on alcohol, which will mean that some stronger spirits and wines will become more expensive, but weaker alcohols like beer and rosé will become cheaper. Duty is also being cut on fruit ciders to bring it in line with apple ciders, he said. In addition, he revealed that the price of a pint will fall by 3p and the planned increase of duty on spirits will be cancelled. In response, Wine Drinkers UK said: “We welcome the cancellation of the planned increased in all alcohol duty and the government’s long overdue decision to abandon the ‘super-tax’ on sparkling wines. “On the proposed wider reform of the alcohol duty we await clarification from HM Treasury in the coming days. We hope this will put a stop to the historic unfairness of favouring one drink over another.” Sunak said the Budget will fund the government’s ambition to have 20,000 new police officers and provides an extra £2.2bn for courts and rehabilitation services. It will also spend £3.8bn for the “biggest prison-building programme in a generation”. The Budget also includes an extra £435m for more CCTV and streetlights. The Chancellor said the planned rise in fuel duty will be cancelled because, with fuel prices at the highest level in eight years, he is “not prepared to add to the squeeze on families and small businesses”.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 11
S TO R E S A L E S
SINCLAIR GENERAL STORES
Orkney store put up for sale Sinclair General Stores, a former SLR Awards winner, is being offered for sale due to the impending retirement of its owners.
F
ormer winner of the SLR Community Retailer of the Year Award, Sinclair General Stores in Sanday, Orkney, has been put in the market. The 300sq m store is being offered for sale due to the impending retirement of its owners. The store’s mainstay is grocery, supplied chiefly by Costcutter, which enables shoppers to access Co-op produce at supermarket prices. This subsidised contract enables all stock to be shipped to the island free of freight charges. Food-to-go and outdoor seating has recently been further developed and is popular with tourists, workmen, and residents.
The shop sells vehicle fuel and benefits from a government rebate scheme of 5p per litre. It also boasts an extensive hardware, homeware, stationery, gifts and souvenirs, and farm smallholder and gardening supplies stock.
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Sinclair General Stores has a strong track record of supporting its community, particularly during lockdown, and sponsors the community garden, junior football team and multiple events. It also hosts a Christmas party with a gift for every child on the island and has a community pantry providing free groceries for anyone in need. The shop has outgrown its building and now includes container cabins – the “Potting Shed” for gardening supplies, tools, furniture and plants and the “Knocking Shop” for hardware stock. The business also delivers domestic fuel and building supplies with further scope to expand agricultural and building supplies. Plans have been drawn to double the floorspace to broaden further popular non-food ranges to compete more effectively with mainland and online retailers. The shop stands in around 1.5 acres of its own ground, leaving space for building owners’ accommodation, with electricity provided by the hosted turbine. The store has been put on the market at an asking price of £400,000.
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EX T RA LO W O U T O F P O C KET P R I C E
FOR THE INFORMATION OF TOBACCO TRADERS ONLY
TECHNOLOGY
EG GROUP
EG Group launches “multi-sensory” ad platform The UK-first advertising platform features Audio Out of Home.
F
uel and convenience retailer EG Group has formed a partnership with intelligent audio communication solutions company Audiebant Media to create a new multi-sensory platform for brands to reach millions of car users at roadside retail locations across the UK. The technology, which offers advertising surround sound, gives brands the opportunity to connect with consumers in a format they can hear, see, and touch all at once. The partnership lets brands use around 370 EG Group forecourts across the UK to roll out immersive marketing campaigns that can be targeted
regionally and hyper-locally. A recent three-week trial with Red Bull resulted in a 34% increase in sales. Brands can supply creative assets directly to Audiebant Media to play or alternatively, in-house audio specialists can create high quality audio that delivers key messages with impact. lyas Munshi, Group Commercial Director, EG Group said: “Our strategic partnership with Audiebant Media delivers a complete forecourt convenience retail ‘Digital Out of Home’ audio marketing platform along with pump topper advertising opportunities. “EG Group is also rolling out digital screens and our partnership
14 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
complements this digital strategy. The combination of Audiebant Media’s innovative technology, together with our extensive network presence across the UK provides a compelling platform for various consumer brands to reach and engage new audiences.” Josh Dean, Commercial Director at Audiebant Media, added: “As refuelling is an autopilot task, the Audie approach means brands can command the attention of millions of captive listeners across the UK. “With an average consumer spending 4-6 minutes at the pump per visit, this unique approach offers huge untapped potential for advertising.
BUSINESS REPORTS
FORECOURTS
Forecourt retailers continue to invest
A new ACS report shows independent forecourt retailers invest around £16,000 on average in their stores.
F
orecourt retailers have continued to invest in their businesses in the past year despite the pandemic, new research reveals. The ACS 2021 Forecourt Report shows independent forecourts spent around £16,000 on average per store. However, while this is higher than their convenience store only counterparts, this is a significant fall on the previous year, when independent forecourt retailers were investing around £24,000 per store. The UK’s 7,395 forecourt shops provide more than 88,000 secure local jobs and provide access to essential services, the research finds. Other key findings from the report include: ● More than one in three independent forecourt operators (37%) took no days off over the past year. ● There are around 536 charging points at 405 forecourt locations (excluding service stations) in
local teams, being part of litter picks, and other activities. One in five forecourts is also involved with providing stock for food banks.
the UK, part of a wider network of over 16,000 charging locations. ● Around one in four independent forecourts are open 24 hours.
In addition, 76% of independent forecourts engaged in some form of community activity over the past year, not just through raising money for charity, but also by sponsoring
ACS Chief Executive, James Lowman, said: “UK forecourts have demonstrated how essential they are to their communities throughout the pandemic, and especially in the last few months during the fuel supply chain issues. “As we look ahead, we must ensure that the essential services that forecourts
provide are recognised, and that they are incentivised to invest in new technology, alternative power options for vehicles, and improving their shop offer for customers.” The report also found forecourt retailers increasingly active on social media, reaching customers through Facebook (38%), Twitter (22%), Instagram (20%), and TikTok (13%). ● The 2021 Forecourt Report is available on the ACS member portal.
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SUSTAINABILITY
COCA-COLA
Coca-Cola trials refillable concept in Sweden Pilot in Sweden enables consumers to buy or bring their own beverage containers to fill.
C
oca-Cola is piloting refillable on-the-go drinks solutions in Sweden. The pilot is taking place in Stockholm at the convenience store PBX – Reitan Convenience’s ‘living lab’ – in collaboration with Glacial beverage containers. The trial enables consumers to buy or bring their own beverage containers to fill, choosing from more than 60 flavours from the Coca-Cola, Fanta, Sprite, FuzeTea and Smartwater brands, most of which are not available packaged. Lisa Wahlström, Sustainability Director at Coca-Cola Europacific Partners in Sweden, said: “Our packaging accounts for a majority of our emissions. We therefore need to find innovative solutions so that consumers can continue to enjoy our drinks with the same good quality and taste, while at the same time reducing the amount of packaging. “We see great opportunities with refillable solutions and are very happy to be able to test our new concept together with Glacial at PBX. “With the concept, Coca-Cola in Sweden wants to strengthen the consumer behaviour of refilling beverage containers over and over again in order
to reduce the packaging’s imprint and potential littering. Consumers at PBX can buy refillable beverage containers from Glacial that fit perfectly with CocaCola products as they keep cold for up to 12 hours. In total, more than 60 flavours are offered from the brands Coca-Cola, Fanta, Sprite, FuzeTea and Smartwater, a majority of which are low-calorie alternatives. Of course, consumers are
also offered to refill their own beverage container.” Coca-Cola in Sweden was the first market in the world to switch to a PET portfolio produced from 100% recycled plastic and the factory in Jordbro was one of the first two within the CCEP Group to be certified as climate neutral according to the PAS 2060 standard, earlier in year.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 17
SUSTAINABILITY
WILKO
Wilko set to recycle 400,000 facemasks by end of year Customers can recycle used facemasks at the 150 participating stores nationwide.
W
ilko’s #reclaimthemask scheme, which provides shoppers with a safe way to recycle their single-use face masks, is on course to recycle 400,000 facemasks by the end of the year – the equivalent to 966kg of single-use plastic. Customers can continue to recycle their used facemasks at the 150 participating stores up and down the country and scan the Scan2Recycle QR on the box to see the recycling process in action. Disposable masks are made primarily from polypropylene plastic and are commonly sent directly to landfills, incineration or become pollution in waterways. The combined materials, metal nose clips and elastic ear loops make them a complicated item to recycle.
Shona Stephenson, of ReWorked, said: “It’s a relief to see how many single-use facemasks the #ReclaimTheMask scheme has diverted from landfill and the
ocean. These masks are so often polluting the environment, but hopefully, due to the scheme’s exposure, the public is more aware of how to dispose of their masks.”
SUPPORT FOR LIL-LETS MOVE TOWARDS MORE PLANET-FRIENDLY PERIODS Lil-Lets recently launched reusable tampon applicator has been positively received, with 89% of those who initially tested the product found it to be simple and easy to use and 91% would recommend it to others. In addition, 81% would be likely to switch from a disposable applicator to
18 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
a Lil-Lets reusable applicator and 88% said this reusable applicator performed better or the same as their previous disposable applicator.Lil-Lets also confirmed that it will cease production of all plastic applicator tampons by 1 November 2021, reducing period plastic by over 11 tonnes each year.
SUSTAINABILITY
ICELAND
Iceland combats food waste with home delivery initiative A trial of the Free on Last Day of Life scheme took place in 40 of Iceland’s stores this summer.
I
celand is offering products free to online shoppers when the last day of shelf life has been reached and no other stock is available. The initiative, which aims to reduce food waste, will be offered from all its stores across the country. Traditionally food items ordered and delivered by Iceland have a shelf life of at least two days, but to reduce waste the retailer is now giving products to customers free of charge on their last day of shelf life. Shoppers will be made aware of the free item ahead of delivery and won’t be
charged the original price. All Chilled, Fresh, Cakes, Bread & Morning Goods will be included in the scheme. A trial of the Free on Last Day of Life scheme took place in 40 of Iceland’s stores this summer and saw more than 17,000 items given away for free. Customers received an average refund of £1.58 per order. The retailer expects the new initiative to provide its customers with more than 1.3 million free items over year, equating to £500,000 in retail value. Richard Walker, Managing Director at Iceland Foods, said: “Reducing food
waste is a huge priority for us as we continue to reduce our impact on the environment. We know that shelf life plays a big role in the creation of surplus food so we to have find an innovative way to combat this within our stores and via our online shopping. “Our Free on Last Day of Life scheme not only helps reduce food waste but also supports our customers. We know cost is key to many of our shoppers and this new initiative allows us to offer them the opportunity to reduce their weekly shopping bills as well as helping to reduce food waste.”
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 19
H O M E N E W S D E L I V E RY
NEWS SCOTLAND
It is now illegal to sell National Lottery products to anyone under the age of 18
TOP TIPS TO PREVENT UNDERAGE SALES ` Always look at customers to assess their age ` If in doubt, ask for ID ` Ensure all staff are fully trained to correctly ask for ID
ACCEPTABLE FORMS OF IDENTIFICATION ● Passport ● Photo Driving Licence ● Military ID Card ● Or any ID which has the PASS logo, e.g. CitizenCard
NO ID NO SALE Players must be 18+ to buy and play any National Lottery product
Push for new customers The promotion will be supported by The Sun and The Times, radio, and digital.
N
ews Scotland has launched a new HND promotion to help retailers attract new customers. The promotion offers readers money off their delivery rather than the previously advertised ‘six weeks free’. The value of the offer will also increase as the investment equates to nine weeks free at a £2.80 rebate for a seven-day offer, and 10 weeks at £1 for weekend only. The promotion will be supported by both front page and in-paper advertising across The Sun and The Times, radio, and digital.
In addition, News Scotland will provide retailers with posters and flyers to promote the offer. Customers interested in the offer will be asked to log on to Deliver My Newspaper to get their money off vouchers. Once signed up they will be sent a voucher booklet to use in-store to set up their delivery, these vouchers can only be used against the cost of delivery. News Scotland said: “This is a fantastic new initiative and we are expecting this fully supported promotion to generate a significant number of new orders.”
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T&Cs apply. New Scottish The Scottish Sun and Sun customers only. Saving applicable to The 7 day deliveries only. redeemed. Your delivery Scottish Sun on Sunday. Voucher is non-transfera Scotland contract is with the retailer, ble and cannot be used residents aged 18+. Offer ends December 31, 2021. not News Group Newspapers in conjunction Limited. After your vouchers with any other offer. You are liable Vouchers subject to separate expiration date for the cost of the newspapers, (see terms have been redeemed, your contract will continue and then also the retailer’s on back of voucher). Not redeemable against unless terminated in accordance full standard cover price with your delivery agreement.delivery charge after the vouchers have of been
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fast in bed. Break Enjoy The Times delivered to your door. Save £25 on delivery.* Order today.
Visit delivermynewspaper.co.uk or call 0800 912 9916. *9 x £2.80 delivery vouchers are redeemable at select retailers. Maximum reimbursement of £25.20 per customer.
to separate expiration date (see terms on back of voucher). Not only. Scotland residents aged 18+. Offer ends December 31, 2021. Vouchers subject Ts&Cs apply. New Times Scotland customers only. Saving applicable to 7 day deliveries You are liable for the cost of the newspapers, and then also Voucher is non-transferable and cannot be used in conjunction with any other offer. redeemable against cover price of The Times Scotland and The Sunday Times Scotland. your vouchers have been redeemed, your contract will continue unless Your delivery contract is with the retailer, not Times Newspapers Limited. After the retailer’s full standard delivery charge after the vouchers have been redeemed. terminated in accordance with your delivery agreement.
20 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
S U S TA I N A B I L I T Y
SOUTHERN CO-OP
Hampshire store opens with eco-friendly solutions From electricity from renewable sources and featuring technology to improve refrigeration efficiency, this new Co-op store is as sustainable as it gets.
S
outhern Co-op has opened a new store in Basingstoke, Hampshire, that is using technology to be as sustainable as possible. The store uses electricity from renewable sources and features new EcoBlade technology – developed by motor racing engineers – in its fridges to improve refrigeration efficiency and reduce cold air being lost into the aisles. In addition, the store includes LED lighting throughout and electronic shelf edge labels, which will reduce paper wastage by replacing traditional paperbased shelf edge pricing and promotion labels. There is a soft plastics recycling
bin in store and the single use carrier bags are compostable. Bags for life have been replaced with longer-lasting foldaway bags and large shoppers. Andy Thompson, Store Manager, said: “Within Southern Co-op there is a huge drive towards cutting greenhouse gas emissions from our business by 2030 so I’m pleased to showcase the part our store is playing in achieving these goals.” He added: “There is a particularly exciting project in the planning, which we will be supporting shortly to help reduce local food waste.” Products on offer include COOK ready meals, a selection of 100%
plant-based GRO meals and snacks, hot food to takeaway, Dunkin Donuts, coffee to go, Rollover hot dogs and Slush machines. The store, which is creating 16 new jobs in the local community, opened its doors today (27 October) at 7am. It is open from 7am to 10pm daily and includes Amazon lockers and an ATM. Southern Co-op is currently working towards its ambitious science-based targets to cut direct and indirect greenhouse gas emissions from its business by 2030, supported by a climate action pathway of planned activity, and an initial investment of £5.8m.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 21
BUSINESS INTELLIGENCE
DELOITTE CONSUMER TRACKER
Consumer confidence falls for first time this year Research reveals confidence was dented by reduced optimism around personal finance.
C
onsumer confidence fell by one percentage point in the third quarter of 2021, new data shows. The latest Deloitte Consumer Tracker reveals that overall confidence was dented by reduced optimism around personal finances, specifically in the level of debt and household disposable income. However, confidence in job security, job opportunities, and career progression were all up on the previous quarter as job vacancies reached a 20-year high. Respondents also indicated that they expect to reduce their spending over the next three months. However, this represents a ‘normalisation’ of spending patterns going into the retail sector’s ‘golden quarter’, coming down from second- and third-quarter highs. Ben Perkins, Head of Consumer Research at Deloitte, said: “Following the cancellation of many Christmas plans last year due to the pandemic, consumers’ demand remains very strong and many will be looking to make up for missed celebrations. However, consumer behaviours are already reflecting concerns on the availability of some goods, with early birds already making a start on their Christmas shopping to avoid possible disappointment.
“For retailers, an extended Christmas shopping period is in many ways beneficial, spreading demand over a longer period, smoothing peaks and potentially reducing the need for price discounting. In anticipation of ongoing supply chain disruption, some retailers have brought Christmas merchandise to shop floors earlier to ensure consumers can find what they need for the festive period.” Ian Stewart, Chief Economist at Deloitte, added: “The dislocation of the
22 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
last 18 months has created a huge supply-demand mismatch. A year ago the central economic problem was excess capacity and too few jobs; now it is insufficient capacity and too many jobs. With inflation well above its 2.0% target, and likely to rise further, the stage looks set for the Bank of England to raise interest rates by the end of this year.” The Deloitte Consumer Tracker is based on responses from 3,185 UK consumers between 17 and 20 September 2021.
BUSINESS INTELLIGENCE
OFFICE FOR NATIONAL STATISTICS
Food sales rising, ONS data reveal
Fuel sales also rose in September as panic buying increased sales
F
ood store sales volumes rose by 0.6% in September 2021 and were 3.9% above pre-coronavirus pandemic levels in February 2020, new research reveals. Data from the Office for National Statistics shows automotive fuel sales volumes rose by 2.9% in September, as panic buying caused by the driver shortage increased sales towards the end of the month, and volumes were 1.8% above their pre-pandemic February 2020 levels. Overall retail sales volumes fell by 0.2% in September, following a 0.6% fall in August, but volumes were 4.2% higher than their pre-pandemic February 2020 levels. The data shows that in-store retail sales remain subdued despite the relaxation of Covid-19 restrictions in summer 2021; the proportion of retail sales online rose to 28.1% in September 2021 from 27.9% in August, substantially higher than the 19.7% in February 2020 before the pandemic. Helen Dickinson, Chief Executive of the British Retail Consortium, said: “Retailers will be concerned by the slump in sales, just as they begin
their preparat ions for the all-important Christmas period. Fuel shortages, wet weather, and low consumer confidence all contributed to lower consumer demand this month, with household goods, furniture and books all hit particularly hard.” Oliver Vernon-Harcourt, Head of Retail at Deloitte, said: “Consumers are keen to make up for last year’s lost Christmas celebrations and, those that can, will spend more money over
the festive period. Public awareness of supply chain disruption means some consumers have already made a start on gift shopping amid concerns around the availability of some goods. However, many retailers have anticipated this, bringing Christmas lines in early to avoid a stock nightmare before Christmas. An extended Christmas shopping period should also ease the usual demand peaks, making it more manageable for retailers.” Consumers are keen to make up for last year’s lost Christmas celebrations
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 23
T H G I R E H T K C O ST R U O Y H C T A W T H E TO P 1 0
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HOT DRINKS
PRET A MANGER
Pret trials self-serve coffee kiosks
‘Pret Express’ aims to rival Costa’s in-store kiosk offering and take advantage of new working and commuting patterns following Covid.
P
ret a Manger is trialling self-serve coffee kiosks that will be rolled out to convenience stores, forecourts, universities, hospitals, and workplaces. ‘Pret Express’ aims to rival Costa’s in-store kiosk offering and take advantage of new working and commuting patterns following Covid. JDE Peet’s will be providing the self-service technology and capabilities, with bespoke furniture designed exclusively for Pret. Each Pret Express coffee station offers a wide range of slow roasted, 100% organic speciality coffees and fresh organic milk combinations, as well as teas.
Each solution will create up to 21 drink recipes and everything is included: from ingredients to machine and housing installation, cashless payment terminal, and service package. Kiosks will be rolled out in 20 outlets in the next 12 months, Pret said. Guy Meakin, Pret’s UK Trading Director, commented: “This is new territory for Pret, which will allow more people across the country to enjoy Pret’s organic coffee and tea on-the-go, in places where there isn’t the right space to set up a new Pret shop. “Using the latest technology from JDE Peet’s, Pret Express will give people a delicious and convenient coffee boost, at the touch of a button.”
Sarah Lonorgan, Marketing Director Professional UK&I at JDE Peet’s, added: “Expectations for coffee and tea on-the-go have evolved, with people seeking the highest-quality experiences at any location. Through this innovative partnership, Pret Express will deliver a wider range of products across all outof-home segments, to a broader audience than ever before. Pret also recently unveiled plans to open 200 more shops across the UK over the next two years. Many of these will be located in transport hubs and motorway service stations, building on Pret’s existing partnerships with forecourt operator MFG and service station operator Moto.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 27
SYMBOL
NISA
Nisa unveils revamped autumn range The range features a mix of family favourites alongside NPDs.
N
isa retailers across the UK have begun introducing the revamped Co-op autumn range. The entire Co-op standard chilled soup range has been overhauled, with brand new flavours and textures added, and they all are gluten free. In ready meals, the Chinese collection has been re-launched and replicate classic Chinese takeaways, including new products, such as the Crispy Chilli Beef. Meanwhile, the Co-op Irresistible ready meals offer has had a refresh to offer customers restaurant-inspired meals and Co-op pizzas have also been given some attention, with new lines available.
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In addition, the Co-op pie range has been improved, with key quality ingredients and new lines added. Jonny Lambert, Co-op Brand Planning and Communications Manager (Wholesale), said: “After a great British summer full of friends, family and food, it is finally beginning to feel like we are getting back to a bit of normality and the Co-op autumn range reflects that with the mix of family favourites alongside NPDs. “Nisa partners have never been in a better position to exceed expectations of their customers and give them a really good offer that is a great price, top quality and also achieves good margins.”
GROUPS
SPAR
Spar adds Christmas sparkle to own-brand range A new festive livery will help shoppers easily identify their Christmas favourites.
S
par launched its new own-label Christmas range in a brand-new red livery in-store this Monday (25 October). The newly-redesigned Christmas range will ensure shoppers will easily identify their Christmas favourites, with the new livery aligning to the marketing creative in-store and online. In addition, Spar is launching two new own label lines – Spar Pigs in Blankets and Spar Stuffing Balls – to help
consumers celebrate Christmas at home. These two new Christmas dinner staples will be in-store from 13 December. The symbol group’s limited-edition sandwich programme continues this festive season with the return of the Spar Turkey Feast and new Spar Brie & Cranberry sandwich, which is suitable for vegetarians. Both lines are available from 15 November, and with more people on the move than last year, these lines will
help drive food-to-go sales. In addition, 10p from the sale of each sandwich will be donated to Marie Curie. Spar has also launched five new frozen products as consumers continue to look for a value solution and aim to reduce food waste. A range of party food SKUs – Spar Curly Fries, Spar Potato Wedges and Spar Corn on the Cob – will also join the range. Additionally, two frozen fruit lines – Spar Raspberries and Spar Blueberries – will also be available. The NPD lines are all-year-round products. The new frozen lines will be available in participating stores from 25 October 2021. Myles Mersh, Spar UK Brand Manager, said: “We are anticipating a family festive season this year and as a result we are encouraging Spar stores to engage with customers as early as possible to ensure they are front of mind when it is time to purchase. “Our 2021 Christmas range covers a number of new incremental SKUs and a wide range of customer missions over the festive period, including meal trimmings, antipasti, party food, food-to-go, dips, confectionery, desserts and more.”
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 29
NPD AND MEDIA
PICKS OF THE WEEK – FLORETTE
FLORETTE SIGNS SOCIAL MEDIA STAR FOR WINTER CAMPAIGN The salad brand partners with Michelin-trained chef to inspire shoppers to create healthier food throughout the winter months.
Florette, the prepared salad brand, has formed a
continue to eat salad through the winter months,
partnership with social media personality Poppy
including side of plate servings and festive favour-
O’Toole – better known as Poppy Cooks.
ites such as the classic prawn cocktail (23%). We’d
Michelin-trained chef Poppy shot to fame last year after posting simple recipes and food hacks across social media, when the pandemic left her out of a job.
urge retailers to ensure they have a good selection available in store to meet demand.” “We’re delighted to be partnering with Poppy, who has become a household name thanks to
The campaign includes a series of recipes and
her tasty, fresh and inspiring posts – attributes we
videos created by Poppy using Florette, competi-
value as a brand. With her incredible following,
tions and exclusive content, and seeks to inspire
demand will only increase as shoppers seek out
shoppers to make great-tasting, healthier food
the ingredients to replicate her inspiring winter
choices throughout the winter months.
warmer recipes.”
Tessa Dunbar, Brand Manager at Florette UK, said: “As the clocks change and the cold weather
The six-week campaign will run throughout November into December.
draws in, soups, stews and casseroles are unsur-
Florette will also bring back its ‘Merry Crispy’
prisingly among the go-to dishes for Brits this
packs for the festive season. More than 1.2m
winter, however salads remain firmly on the menu.
limited-edition 170g packs of Florette Crispy were
Research shows more than a third (34%) of Brits
sold over a six-week period last year.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 31
NPD AND MEDIA
PICKS OF THE WEEK – KEPAK
RUSTLERS UNVEILS MEAT-FREE BURGERS
The product seeks to mimic Rustlers’ bestselling SKU – the Quarter Pounder. existing habits, therefore requiring less of a conscious shift. Put simply, as a brand with significant equity around tasty meat-based products, we have strong consumer credibility to meaningfully mimic the taste of meat.” He added: “Research shows there is a perception that products within the meat free category require long cooking times with not much in the way of tasty, quick and treat options. Meatless Maverick will offer a meat free alternative to Rustlers whilst bringing the taste, convenience and quality credentials associated with the brand to the audiences we have defined – moderate meat reducers, committed meat reducers and moderate vegetarians.” Kepak says that merchandised within the meat free fixture in store, the product will generate incremental sales from convenience seekers, 55% of Rustlers, the chilled ready meals brand from Kepak,
whom say they found the lack of convenience foods
is to introduce a meat-free burger.
to suit their diet for snacking and eating on-the-go a
The brand’s ‘Meatless Maverick’, which is made
barrier to purchase.
with pea protein, will tap into the booming plant-
‘Meatless Maverick’ will launch in One Stop and
based market, meeting demand from shoppers
the Booker Group in November, with an RSP of £2
following flexitarian and meat reducing diets.
– the same price point as Kepak’s meat products.
The product seeks to mimic Rustlers’ bestselling SKU – the Quarter Pounder – complete with ‘Rustlers signature sauce’. Adrian Lawlor, Chief Marketing Officer of Kepak Group, said: “The meat free movement has rapidly accelerated growth of the category, which is being driven by flexitarians as consumers seek more balance in their diets. “It’s important for a brand like Rustlers, which has built its success on meeting clear consumer needs, to recognise this trend and provide solutions to meet it. For meat reducers, ‘Meatless Maverick’ provides an easy swap while behaviourally fitting
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NPD AND MEDIA
PICKS OF THE WEEK – SUN VALLEY
SUN VALLEY’S NUT MIXES ROLL INTO RETAIL The brand, which previously supplied consumers directly, is looking for retailer and wholesaler stockists.
Snacking brand Sun Valley is to extend its Nuts
mixes Punchy Smoked Paprika and Indian Spice
For range from January with new non-HFSS,
Infusion, sweet mixes Rocky Road Riot and Choc-
environmentally friendly snacks, which target
olate Brownie Chaos that combine fruit, nuts and
consumer demand for healthy, sustainable snacks.
confectionery, and Simply Dip’d Almonds in Dark
The new SKUs, Protein Pick-up and Berry Boost,
Chocolate – a lightly chocolate-coated almond snack.
are vegan-friendly and a source of plant protein. The
The five flavours come in single serve 30-35g bags,
new packs flag up nuts as a great source of minerals,
RSP £1. Three of the five current Nuts For range
such as copper, which supports immunity.
are non-HFSS.
The third launch, Nuts For’s second Simply Dip’d
Marketing Manager, Alison Robson, said: “We’re
option – Honey Cashews and Peanuts – will offer a
delighted with Nuts For’s disruptive design that
taste of honey roasted nuts with more honey and less
delivers a loud and proud look with huge shelf stand
sugar. The new SKU will sit alongside a repackaged
out. Sure to catch shoppers’ attention, the range is
Simply Dip’d Dark Chocolate Almonds variant.
packed with flavour and personality. Importantly for
The new lines come packed in 100% plastic free, compostable packs. The Nuts For range available to retailers and wholesalers currently includes savoury nut snack
shoppers looking for great tasting, healthy snacks, our packs shout out the impressive product benefits including source of protein, high fibre content plus vegan credentials.”
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 33
NPD AND MEDIA
PICKS OF THE WEEK – TETLEY
TETLEY CELEBRATES BRITAIN’S LOVE OF TEA
The brand’s new campaign launches with a national TV ad and social activity.
Tetley has launched a new 360 degree campaign
convenience, as well as a range of print and digital
that celebrates Britain’s love of tea.
assets.
The ‘For the love of tea’ campaign launches with a national TV ad and social activity that cel-
The campaign will spread and continue further into online and social next year.
ebrates all the different ways that we enjoy tea,
Tuuli Turunen, Head of Marketing at Tetley,
from taking a flask to a rainy sports match, to
said: “We absolutely love this campaign, what a
enjoying a cup of herbal in bed. It also includes
way to launch our new brand strategy. We are the
an on-pack promotion that will give more than one
only brand that truly has a tea for every tea lover,
million consumers buying a pack of Tetley Original
so the ‘For the Love of Tea’ campaign speaks to
the chance to send a free cuppa to a loved one
all our consumers in a connected and joyful way.
along with a personalised message.
This is the start of exciting things for Tetley.”
Customers must scan a QR
Jon Forsyth, Co-Founder of
code printed on the packs which
advertising agency Neverland,
links to a form they have to fill.
added: “Tetley is a truly iconic
It is the brand’s first on-pack
brand and there’s nothing more
promotion in six years.
brilliantly British than coming
The on-pack promotion is
together over our shared love
supported in store and in depot
of tea. This campaign puts Tetley
with pre-filled shippers and shelf
back at its rightful place, reclaim-
strips. A mix of PoS is available
ing the throne of Britain’s most
to support the promotion within
loved tea.”
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NPD AND MEDIA
PICKS OF THE WEEK
SWEET ADDITIONS
CHOC REFRESH
SPIKY RED BULL
Bonds of London is relaunching
Mackies is relaunching its
Red Bull is to make Cactus Fruit
its children’s sweet bags in new,
chocolate range with new-look
Summer a permanent addition to
reduced packaging. It has also
packaging. Revamped packs
its range from November. The
introduced Choccy White Mice
feature a countryside illustra-
variant delivers the functional
and Pink Hearts, Jelly Monkeys
tion inspired by the view from
benefits of Red Bull, with a fruit
& Bananas, Cherry Pencils, Dolly
the Mackies home-farm, paying
and violet flower taste. The drink
Mix, Sour Cherries, Sour Worms,
homage to the brand’s heritage
drove category growth within
and Fizzy Apple Pencils to the
and illustrating that this is farm-
Sports & Energy throughout the
range. RSP three bags for £1.
made chocolate from Scotland.
summer. RSP £1.35 per can.
COCKTAIL HOUR
SLOE BOAT
BLACK LAGER
AB InBev is launching a chal-
Boatyard Distillery has released
Beavertown Brewery has
lenger into the cocktail-in-a-can
Christmas Boatyard Sloe Boat
launched a new black lager,
market, Cutwater Spirits. The
Gin (29.8% ABV). It has been
Flesh, to accompany this year’s
range – that includes Tequila
created by steeping wild-har-
Halloween antics. To craft this
Margarita, Whisky Mule, Straw-
vested sloe berries for six months
new lager, Beavertown has
berry Margarita, Vodka Mule, and
in a bespoke gin. It launches this
taken its Bones lager to the
Rum Mojito – will be available
month at The Whisky Exchange
darker side, with added dark
this month from cutwaterspirits.
and other specialist retailers.
malt for slight bitterness. RSP
co.uk. RSP £4 per can.
RSP £29.50.
£2.30 for a 330ml can.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 35
NOW THAT’S A GOOD IDEA…
OUT THE BOX
Pay with your f
Introducing the ‘world’s first’ solution to offer facial recogn
WHAT’S THE BIG IDEA? Buy stuff with your face.
UH HUH... VisionLabs, a facial recognition company, has launched new biometric payment hardware. The LUNA POS Terminal is the first payment device to enable both traditional credit card payments and biometric facial recognition payments in one. With six designs and three utility patents filed, the device is set to radically disrupt everyday biometric payments. At least, that’s what VisionLabs are saying. The terminal offers the hardware, supported by VisionLabs’ AI-driven facial recognition algorithm, to empower retailers to offer their customers the world’s first complete, contactless solution. Meanwhile, for consumers, the terminal offers a better, safer digital transaction experience.
WHAT’S PROMPTED THIS MOVE? The creation of the terminal comes as a direct response to the Covid-19 pandemic, which has radically accelerated the shift to biometric contactless payment methods. While some banks are already using smartphone-supported
36 I SLRMAG.CO.UK / ISSUE 79 WEDNESDAY 27TH OCTOBER 2021
facial recognition to authenticate online payments, this is not enough to satisfy consumers’ growing demand for safer and more secure ways to pay, contact-free. This appetite will see the number of users securing payments via software-based facial recognition exceed 1.4 billion globally by 2025 compared to just 671 million last year. Beyond this, facial recognition payments offer consumers a quick, convenient and more secure alternative to traditional card payments.
HOW DOES IT WORK? The terminal scans the customer’s face, similar to using facial recognition to unlock a smartphone, the face template is sent to the payment service provider or bank for identification. VisionLab’s algorithm identifies whether the customer
is who they say the success or failure.
WHAT ARE THE
The terminal offers m contactless solution. For customers, th using biometrics, alt tional payment meth standard contactless munication – should The terminal do never capture any fac authorisation from t vendor agnostic, por sectors via their cho The technology is and Mastercard Con
face
nition payments.
ey are, determining transaction
E BENEFITS?
merchants and banks a complete . his means a seamless way to pay though they can still opt for tradihods – chip cards, magnet stripe, s payment, and Near Field Comd they wish to. oes not save facial data and will ces without customer consent and the terminal operator. It is also is rtable, and available to a range of osen systems integrator. s already certified by Visa PayWave ntactless.
WHAT ARE PEOPLE SAYING? Anton Nazarkin, Global Business Development Director at VisionLabs, commented: “With the LUNA POS, we pushed ourselves to the limit in designing a unit that not only meets our strict requirements as a best-in-class facial recognition solutions vendor but also implements the highest security standards that exist in the payments industry.”
HOW DO I FIND OUT MORE? Stick your face into the VisionLabs website.
A N A N D C H E E M A , S PA R FA L K I R K
“The IRN-BRU brand is a huge part of our business and is the driving force in our soft drinks category. IRN-BRU is iconic in Scotland and it drives footfall, sales and profits for us every day of the year. The IRN-BRU Energy line is a fantastic addition to the range and lets our many energy drink customers buy a top quality energy product from a brand that they love. It sells really well I both the 330ml and 500ml formats and it’s definitely worth stocking both.”
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 37
TM
BEFORE YOU GO
RETAIL RANDOMS
Watchdog bites Brewdog It might tout itself as “the world’s first carbon negative brewery,” but the most negative thing about Brewdog just now is all the bad publicity it’s attracting. Hot on the heels of allegations of a culture of fear at the Ellon-based business which led to former staff “suffering mental illness,” comes a rap on the knuckles from the Advertising Standards Authority (ASA). The advertising watchdog’s hackles were raised after the craft brewer took to social media saying thirsty punters could find a “solid gold” beer can hidden in cases sold from its online store. As the competition’s winners soon discovered, the cans were in fact gold-plated. After receiving 25 complaints, the ASA concluded that the adverts were misleading. In its defence, Brewdog had to cheek to suggest “any reasonable
consumer who entered the competition” would realise it would never offer a solid gold can as a prize in the first place, since a 330ml lump of the precious metal would set you back something in the region of £363,000. Brewdog said the cans were actually worth £15,000, based on the cost of making them, the metal used and
the somewhat nebulous “quality of the product”. One winner, Mark Craig from Lisburn, appears slightly miffed at not becoming Northern Ireland’s answer to Goldfinger. He thinks his can “is not worth anything”. Bet he doesn’t chuck it in the recycling though.
The move from frozen Yorkies to pet supplies is not as random as it first appears, since the brand is a charity partner of
Guide Dogs. The bed’s launch celebrates the birth of the aptly-named Bessie, a predictably adorable guide dog puppy that wouldn’t look out of place in an Andrex advert, and is sponsored by Aunt Bessie’s. All proceeds from the sale of the £50 limited-edition bed will be donated to Guide Dogs.One can only wonder if Aunt Bessie’s asked if it could sponsor a Yorkshire Terrier instead of a Golden Retriever though.
Don’t add gravy Christmas is fast approaching, and if you’re struggling to find the ideal gift for the dog-owning Yorkshire pudding-loving person in your life then look no further. Aunt Bessie’s has unveiled a dog bed shaped like a Yorkshire pudding. It claims this is a “UK first” and, since it’s hard to think of another Yorkshire pudding-shaped dog bed manufacturer, we’ll give them that one.
WEDNESDAY 27TH OCTOBER 2021 / ISSUE 79 / SLRMAG.CO.UK / 39
Everything a modern convenience store needs
paypoint.com
PayPoint and Snappy Shopper fast home delivery service PayPoint retailers get 50% off the set-up fee!* Sign up today Scan the QR code or visit snappyshopper.co.uk/paypoint-enquiry-form ** Normal fee £500, discounted for PayPoint retailers to £250. For refund, retailer must exceed £2,000 ex VAT of basket sales in a week within 17 weeks of launch. Further terms and eligibility criteria apply. Please see retailers.snappyshopper.co.uk/terms-conditions/ for more information.
