May General Membership Meeting Recap
D
isruptive residents, parking issues, loud parties, barking dogs, and recreational marijuana are just a few of the headachecausing issues that rental housing providers deal with on an all too frequent basis. The Apartment Association of Orange County’s (AAOC) General Membership Meeting on May 18 focused on “Finding Relief for Your Property Management Headaches” and addressed these and other property management issues, offering insight into possible solutions through the implementation of best practices and policies. Contributing to the discussion was a knowledgeable panel of seasoned multifamily industry professionals, comprised of Michael Brown, CPM, Director of Property Operations for
Advanced Management Company; and Ashley Godlewski and Kalie Mason, Regional Supervisors with Sullivan Property Management. Ashley Godlewski started the discussion with the “hot button” issue of service and emotional support animals. She emphasized the need to have set policies and procedures in place, and recommended implementing the “reasonable accommodation“ form available through AAOC. She also touched on the challenge of maintenance staff gaining entry into units when residents are refusing, stressing the importance of consistent communication, whether in-person or via email or text, and being readily available to answer any questions. Kalie Mason then addressed the issue of domestic disputes and related
Ashley Godlewski (Sullivan Property Management) shares her experiences and recommendations for handling residents and their emotional support animals.
Kalie Mason (Sullivan Property Management) offers Michael Brown (Advanced Management Company) insight into effectively handling domestic disputes in stresses the importance of rental housing providers residential rental communities. building and maintaining strong relationships with their residents.
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Apartment News
www.aaoc.com
June 2021
disturbances, the importance of preparing complete and detailed incident reports, and that managers and owners should feel comfortable seeking legal counsel when these situations arise. Mason also touched upon the issue of children playing in public spaces and the potential safety risks it can pose. She suggested that “house rules and regulations” be distributed to all residents but not pinpoint any specific troublemakers or sources of disturbance. She also proposed a possible solution of keeping children’s activities in one designated area of the community. Finally, Michael Brown steered the discussion to an issue that many AAOC members have had to deal with — Meeting Recap — continued on page 20
