73rd annual Convention & Exposition GUIDE: MOVING FORWARD TOGETHER

C A R E P R O V I D E R S O F M I N N E S O TA

73 RD ANNUAL CONVENTION & EXPOSITION NOVEMBER 15–17, 2021 | MYSTIC LAKE CENTER | #CPMCON21

GUIDE

C A R E P R O V I D E R S O F M I N N E S O TA M O V I N G F O R W A R D T O G E T H E R

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CARE PROVIDERS OF MINNESOTA 73RD CONVENTION & EXPOSITION

WELCOME BACK! We are so glad for this opportunity to learn, reconnect, and celebrate—in person—as we are MOVING FORWARD TOGETHER at our 73rd annual Convention & Exposition, November 15-17, 2021.

At this year’s convention, you can expect timely education— as we learn from experts and from each other; keynote speakers who will engage and inspire; opportunities to meet with valued business partners; recognition of our award recipients and Leading4Life graduates; and of course, time to celebrate and connect!

We look forward to having meaningful conversations as we share and learn from the many events of this past year—the pandemic, civil unrest, a growing awareness of diversity, equity, and inclusion; and of course, new licensure laws that are now reshaping assisted living.

Specifically, here’s what you can expect: • 59 exceptional learning sessions, spread out over three days, that will provide new insights and information ranging from assisted living licensure to appreciating healthcare heroes. Our keynote speakers will set the tone for our convention—delving into relevant topics that will educate and inspire.

• It wouldn't be an exposition without vendors who support the Association. On Monday, there will be a reception in the expo hall—which is open to all attendees. Grab something to eat and check out the vendors who will be showcasing their latest products and services. Come back again on Tuesday for additional discussions with these valued business partners and enjoy a FREE lunch in the expo hall, sponsored by Care Providers of Minnesota Service Corporation.

• After Monday’s welcome reception, Monarch Healthcare Management will once again be hosting a great event for our first night of convention—ROCKFEST 3.0. It will be a great way to unwind after a first full day of education—and we know you are going to enjoy it!

• All awards and Leading4Life recognition will take place after Tuesday’s keynote presentation, with a reception immediately following in the Mystic Lake showroom foyer—this, too, is open to all attendees and we hope you will stay and celebrate!

Our 2021 convention theme of MOVING FORWARD TOGETHER reflects changes—and we’ve made a few.

We are going green—or as green as we can—with our convention app (my.yapp.us/CPMCON21). The app will bring you the daily schedules, session information and

handouts (please download and/or print handouts for the sessions you plan to attend), venue maps, and much more— right to your phone. Download it ahead of time to create your personal schedule with sessions and events you want to attend.

Secondly, we are moving to a CEU tracking system that digitally tracks the sessions attended to earn CE credits.

From a mobile device (smartphone, tablet, laptop, etc.) go to the Care Providers of Minnesota CEU URL, log in, and then add the sessions as you attend them. BONUS—you can fill out session evaluations online too. Care Providers of Minnesota will add the CEUs earned at the convention to the member records.

Which brings up a third change—individual convention registration. We’ve been on track to do this for a few years, and last year—our virtual convention—provided the perfect opportunity to implement. Individual registration provides the Association a better snapshot of who’s attending, which helps us to curate future education sessions.

We invite you to browse through this guide to see all the great features we have in store for you at our convention & exposition, and keep checking online at careproviders.org/ convention for the latest updates. Or, if you prefer to get your updates on your mobile devices, be sure to download our convention app at my.yapp.us/CPMCON21.

We are SOOOO looking forward to seeing you—in person— in November.

&

Paula Rocheleau, Chair, Board of Directors Care Providers of Minnesota

MOVING FORWARD TOGETHER

Patti Cullen Cullen, CAE CAE, President/CEO Care Providers of Minnesota

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Delivering for you, so you can deliver a difference.

Whether you’re on the front lines or behind the scenes, working 15 hour shifts or waiting to see patients again, you’re making a difference in patients’ lives.

From our teams packing boxes to the ones bringing them to your door, however you need us, we’re here to deliver. mms.mckesson.com/coronavirus

© 2020 McKesson Medical-Surgical Inc.

CARE PROVIDERS OF MINNESOTA CONTENTS/CODE OF CONDUCT

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General information ................................................................................................... 5

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Code of conduct .......................................................................................................... 4

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Floor map .................................................................................................................... 8

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Schedule ...................................................................................................................... 7 Health & safety protocols............................................................................................ 7 Continuing education ............................................................................................... 10 Learning sessions ................................................................................................. 11-20 Monday learning sessions ............................................................................ 11-12 Monday keynote ................................................................................................ 14 Tuesday learning sessions ............................................................................ 15-16 Tuesday keynote ................................................................................................ 18 Wednesday learning sessions ...................................................................... 19-20 Dining options ........................................................................................................... 22 Silent auction ............................................................................................................ 22 Care Providers of Minnesota award recipients ...................................................23–24 Care Providers of Minnesota Foundation Leading4Life/Scholarships ................... 26 Quality award recipients........................................................................................... 27 Exhibitors ................................................................................................................... 29

CARE PROVIDERS OF MINNESOTA CODE OF CONDUCT Care Providers of Minnesota (CPM) is committed to providing a safe, productive, and welcoming environment for all program participants and CPM staff. This policy applies to all CPM meetingrelated events, including those sponsored by organizations other than CPM but held in conjunction with CPM events, on public or private platforms.

All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, CPM staff members, service providers, and all others are expected to abide by this in-person programs code of conduct.

CPM has zero-tolerance for any form of discrimination or harassment. If you experience harassment or hear of any incidents of unacceptable behavior, CPM asks that you inform staff at the registration desk or Nancy McCoy, Director of Office Management, at: nmccoy@careproviders.org or (952) 851-2481, so that we can take the appropriate action.

Unacceptable behavior includes, but is not limited to, the following: • Harassment, intimidation, or discrimination in any form • Verbal abuse of any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest; examples of verbal abuse include but are not limited to verbal

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comments related to gender, sexual orientation, disability, physical appearance, body image, race, religion, or national origin Vulgar, obscene, or profane language, such as swearing, namecalling, insults, or socially unacceptable language Inappropriate use of nudity and/or sexual images in public spaces or in presentations Threatening or stalking any attendee, speaker, volunteer, exhibitor, CPM staff member, service provider, or other meeting guest Disruption of presentations during sessions, in the exhibit hall, or at other events organized by CPM throughout the event; all participants must comply with the instructions of the speaker(s) and any CPM event staff Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services; CPM reserves the right to remove such messages and potentially ban sources of those solicitations

CPM reserves the right to take any action deemed necessary and appropriate in response to any incident of unacceptable behavior, including immediate removal from the event without warning or refund. CPM reserves the right to prohibit attendance at any future event, virtually or in person.

MOVING FORWARD TOGETHER

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CARE PROVIDERS OF MINNESOTA GENERAL INFORMATION Offered over three days—November 15-17, 2021—Care Providers of Minnesota’s 73rd annual Convention & Exposition continues to be the most cost-effective, professional opportunity for you and your staff. Join us for 59 breakout sessions, two keynotes, 75.75 hours of education, and earn up to 13.25 clock/contact hours.

HOW TO REGISTER

BADGES

Register online at careproviders.org/convention; click on the registration icon and fill out the form. Once your registration is received, you will receive a confirmation via email. At a later date, you will receive instructions for session preselection. (Session preselection is an important part of the convention preparation.)

SPECIAL ACCOMMODATIONS

Each convention attendee must register separately.

You will need to register online so make sure you have your Care Providers of Minnesota username and password.

(Don’t know your login? Go to: careproviders.org/Loginhelp.)

COST •

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Care Providers of Minnesota individual member rate: $325 per member registrant, including CEUs Prospective member rate: $500 per prospective member registrant, including CEUs Student & government rate: $100 per student/ government registrant, no CEUs

HOTEL RESERVATIONS

A block of rooms have been reserved at the Mystic Lake Hotel at a special rate for Care Providers of Minnesota. Rates start at $154.00 per night, plus tax, until October 22, 2021, or until the block is sold out. Reservations received after the cut-off date will be accepted on a space availability basis.

You can now make your guest room reservation online at https://bit.ly/CPMCon21Hotel or by calling Mystic Lake at 1-800-813-7349. You can also go to https://mysticlake.com and use access code CAREMN to bring up the block while booking a reservation. The rate that you will receive is the current booking rate at time of call. You must mention Care Providers of Minnesota to be booked into the hotel.

Please make every effort to stay at Mystic Lake Hotel.

(In order to keep our event costs as low as possible, we rely on meeting our room block commitments with Mystic Lake Hotel.)

PARKING

There are multiple locations to park for FREE at Mystic Lake.

More than 700 parking spaces are available in the Mystic Lake Center parking lot, located on the north side, by the Mystic Lake Center entrance. (At the time of printing, valet parking is unavailable.)

A name badge will be mailed to you in advance of the convention for registrations received by November 1, 2021.

Name badges for registrations received after that date will be available for pick-up at convention. Name badge holders and specialty ribbons will also be available on site. All attendees must be wearing a name badge to gain admittance to the education sessions, convention events, and exposition areas.

It is the goal of Care Providers of Minnesota to hold professional events where barriers of any type do not exclude people from attending or participating. If you have a condition that requires special accommodations, please contact Care Providers of Minnesota before the event.

CANCELLATION POLICY/NO SHOW POLICY

Refunds will be issued to registrants who cancel by October 28, 2021, minus a $25 processing fee. We are unable to offer any refund after October 28, 2021, for cancelled registrations. We encourage you to find someone to take your place if possible. No shows are charged the full registration fee and will receive access to the online education materials. Care Providers of Minnesota reserves the right to cancel the Convention & Exposition. In the event of such a cancellation, all fees will be refunded. All pre-publicized individual convention events (special events, breakout session topics, speakers, etc.) remain subject to change until the event.

PRIVATE MEETING ROOM

For your convenience, the Chaska Room 1 will be available during select times for private meetings during the convention • Monday, 2:15-4:15 PM • Tuesday, 8:00 AM-3:00 PM • Wednesday, 8:30 AM-12:30 PM The room can be reserved for one-hour blocks of time only.

Please make your reservation at the registration desk.

Maximum 24 persons, set in conference-room style.

REFLECTION ROOM

Chaska Room 2 will be open during regular convention hours as a reflection room—a quiet space designated specfically for reflection, meditation, and prayer.

DINING

Mystic Lake offers many outstanding dining options. The popular Buffet is currently not open; however, many other options are available. See page 22 for more information on dining options.

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PRESENTING SPONSOR

CARE PROVIDERS OF MINNESOTA WEDNESDAY LEARNING SESSIONS

A Strong Team To Serve You Better

More than 50 Hospitals & Clinics

More than 200 Senior Care Facilities

Providing insurance & risk management products to the Midwest for 75 years

Vaaler Insurance has partnered with Care Providers of DŝŶŶĞƐŽƚĂ ^ĞƌǀŝĐĞ ŽƌƉŽƌĂƟŽŶ ƚŽ ŵĞĞƚ ƚŚĞ ĐŽŵŵĞƌĐŝĂů ŝŶƐƵƌĂŶĐĞ ŶĞĞĚƐ ŽĨ ĂƌĞ WƌŽǀŝĚĞƌƐ ŽĨ DŝŶŶĞƐŽƚĂ ŵĞŵďĞƌƐ͘ sĂĂůĞƌ ŝƐ DŝŶŶĞƐŽƚĂ͛Ɛ ůĞĂĚŝŶŐ ďƌŽŬĞƌ ŽĨ ĐŽŵŵĞƌĐŝĂů ŝŶƐƵƌĂŶĐĞ ŽƉƟŽŶƐ ĚĞƐŝŐŶĞĚ ĨŽƌ ƚŚĞ ƐĞŶŝŽƌ ĐĂƌĞ ƉƌŽĨĞƐƐŝŽŶ͘ tĞ ƐƉĞĐŝĂůŝnjĞ ŝŶ ƉƌŽǀŝĚŝŶŐ ƉƌŽǀĞŶ ŝŶƐƵƌĂŶĐĞ ƐŽůƵƟŽŶƐ ĂŶĚ ƌŝƐŬ ŵĂŶĂŐĞŵĞŶƚ ƚŽŽůƐ ĨŽƌ Ăůů ƚLJƉĞƐ ŽĨ ƐĞŶŝŽƌ ĐĂƌĞ ŽƌŐĂŶŝnjĂƟŽŶƐ͘ sĂĂůĞƌ ǁŽƵůĚ ĂƉƉƌĞĐŝĂƚĞ ƚŚĞ ŽƉƉŽƌƚƵŶŝƚLJ ƚŽ ůĞĂƌŶ ŵŽƌĞ ĂďŽƵƚ LJŽƵƌ ŽƉĞƌĂƟŽŶƐ ĂŶĚ ĚĞŵŽŶƐƚƌĂƚĞ ŚŽǁ ǁĞ ĐĂŶ ƉƌŽƚĞĐƚ LJŽƵƌ ŽƌŐĂŶŝnjĂƟŽŶ ĂŶĚ ĂƐƐŝƐƚ LJŽƵ ŝŶ ƉƌŽǀŝĚŝŶŐ ƚŚĞ ŚŝŐŚĞƐƚ ƋƵĂůŝƚLJ ŽĨ ĐĂƌĞ ĂŶĚ ƐĂĨĞƐƚ ǁŽƌŬ ĞŶǀŝƌŽŶŵĞŶƚ͘ tĞ ĚŽ Ăůů ŽĨ ƚŚŝƐ ǁŚŝůĞ ƐĂǀŝŶŐ ƉƌĞŵŝƵŵ ĚŽůůĂƌƐ ǁŝƚŚŽƵƚ ƐĂĐƌŝĮĐŝŶŐ ǀĂůƵĂďůĞ ĐŽǀĞƌĂŐĞ͕ ůŝŵŝƚƐ͕ ĂŶĚ ƐĞƌǀŝĐĞ͘ dŚƌŽƵŐŚ ŽƵƌ ƌĞǀĞŶƵĞ ƐŚĂƌŝŶŐ ĂŐƌĞĞŵĞŶƚ͕ LJŽƵƌ ƉƌĞŵŝƵŵƐ ŚĞůƉ ƚŽ ƐƵƉƉŽƌƚ LJŽƵƌ ĂƐƐŽĐŝĂƟŽŶ͛Ɛ ŵŝƐƐŝŽŶ ĂŶĚ ĐŽŶƚƌŽů ŵĞŵďĞƌƐŚŝƉ ĐŽƐƚƐ͘ &Žƌ Ă ͞ŶŽ ŽďůŝŐĂƟŽŶ͟ ĐŽŶƐƵůƚĂƟŽŶ͕ ĐŽŶƚĂĐƚ :ĂLJ >Ă ƵĞ͕ sŝĐĞ WƌĞƐŝĚĞŶƚ ŽĨ ,ĞĂůƚŚĐĂƌĞ Ăƚ sĂĂůĞƌ /ŶƐƵƌĂŶĐĞ͕ ďLJ ĞŵĂŝůŝŶŐ :>ĂĚƵĞΛǀĂĂůĞƌ͘ĐŽŵ͘

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CARE PROVIDERS OF MINNESOTA SCHEDULE/HEALTH & SAFETY PROTOCOLS MONDAY, NOVEMBER 15, 2021 7:00 AM 7:15–8:00 AM 8:30–9:45 AM 10:15–11:15 AM 11:30 AM–12:30 PM 1:00–2:15 PM 2:45–4:00 PM 4:15–6:00 PM Evening (time TBD)

Registration opens | Registration desk/foyer Board of Directors Meeting | Chaska 1 & 2 | Breakfast provided 100 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Keynote presentation by Cecilia Stanton Adams & Malissa Adams | Mystic Showroom Annual Membership Meeting* | Chaska 1 & 2 | Lunch provided 200 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms 300 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Expo hall reception and Emerging Leaders Networking | Minnetonka Ballroom Monarch Healthcare Management’s ROCKFEST 3.0**

TUESDAY, NOVEMBER 16, 2021 7:30 AM 8:30–9:45 AM 9:00 AM–3:00 PM 9:00 AM–2:45 PM 10:15–11:30 AM 11:30 AM–1:00 PM 1:15–2:30 PM 3:00–4:00 PM 4:00–5:00 PM 5:00–7:00 PM

Registration desk opens | Registration desk/foyer 400 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Expo hall open hours | Minnetonka Ballroom Silent Auction | Minnetonka Ballroom foyer 500 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Dedicated Expo hall hours | Minnetonka ballroom | FREE Lunch available in Expo hall 600 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Keynote presentation by Dr. Jermaine Davis | Mystic Showroom Awards presentations | Mystic Showroom Post-awards reception | Mystic Showroom foyer

WEDNESDAY, NOVEMBER 17, 2021 7:30 AM Registration desk opens | Registration desk/foyer 8:30–9:45 AM 700 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms 10:00–11:15 AM 800 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms 11:30 AM–12:45 PM 900 series education | Isanti, Anoka, Owatonna & Waconia breakout rooms Snacks to go provided to attendees * The annual membership meeting provides an opportunity for all members to meet with Association leadership; elect the 2022 officers and directors, and connect with friends and acquaintances. ** Open to convention attendees; capped based on room capacity, COVID-19 safety protocols will apply.

CARE PROVIDERS OF MINNESOTA CONVENTION HEALTH & SAFETY PROTOCOLS Care Providers of Minnesota (CPM) is committed to providing a safe environment for all convention participants, CPM staff, and Mystic Lake Center staff. All participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, CPM staff, Mystic Lake Center staff, service providers, and all others are expected to follow any federal, state, or local health and safety standards, as well as any health and safety standards that may be implemented by Mystic Lake Center after your registration, up to and through the end of the convention. The protocols may include but are not limited to social distancing, wearing a mask, providing proof of a COVID-19 vaccine.

Since there may be significant changes in the pandemic between now and the convention, Care Providers of Minnesota will work with health experts, Mystic Lake Center staff, and others to have health and safety protocols in place with the well-being of convention participants in mind. The convention health and safety protocols will be emailed to all convention participants and posted on site.

The finalized protocols will align with both the CDC and state MDH guidelines in place this fall.

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FREE PARKING LOT

MAIN FLOOR map LEVEL 1

LEVEL 3

Exposition is in the MINNETONKA ballroom*

MYSTIC EVENT CENTER ENTRANCE Escalator from Main Floor to Level 3

SPEAKER CHECK-IN & SPEAKER LOUNGE Winona rooms

Hallway to Mystic Showroom

Chaska rooms

Monday’s Board of Director’s Meeting & Annual membership Meeting takes place in the Chaska Room Chaska Room 1 is also available for meetings (must be reserved) Chaska Room 2 to be used as the Reflection Room

hallway to WACONIA rooms 2, 4, and 6

Restrooms and water stations are located down every main hallway

hallway to ANOKA rooms 1, 2, and 3

INFORMATION/ REGISTRATION DESK hallway to OWATONNA rooms 1, 2 3 & WACONIA rooms 1, 3, 5

* Tuesday’s lunch will be available in this area

NOTE: Level 3—accessible via the escalator, stairs, and elevator—you’ll find WINONA & CHASKA rooms (Reflection Room); and the Promenade hallway that leads to the SHOWROOM for keynotes and Tuesday’s reception

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CARE PROVIDERS OF MINNESOTA CONTINUING EDUCATION Care Providers of Minnesota is pleased to offer accredited continuing professional education.

NEW THIS YEAR—we’re going to be using a product called Conferences i/o that will allow you to digitally track the sessions you attend to earn your CE credits. No more paper forms that get lost or are hard to read! There is nothing to download; from your mobile device (smartphone, tablet, laptop, etc.) you will go to the Care Providers of Minnesota CEU URL, log in once, and then add the sessions as you attend them. BONUS, you can fill out session evaluations online too. More information will be emailed and posted as we get closer to the convention.

Care Providers of Minnesota will add the CEUs earned at the convention to your Care Providers of Minnesota user profile.

MINNESOTA BOARD OF EXECUTIVES FOR LONG-TERM CARE SERVICES & SUPPORTS Application for continuing education credit for Minnesota licensed nursing home administrators, licensed assisted living directors, and licensed health services executives will be made through the Minnesota Board of Executives for Long-Term Care Services & Supports (formerly known as Minnesota Board of Examiners for Nursing Home Administrators) for a maximum 13.25 clock hours.

WHAT’S NEW AT THE 2021CONVENTION REGISTRATION: Registration is per person, not per organization.

DIGITAL HANDOUTS: All education session materials will be available on the convention app. Session materials will be available the week of November 8, 2021—if you want to preview/download/print the materials beforehand.

CEUs: Tracking attendance for CEU purposes will be digital using Conferences i/o. Easy to set up, you add sessions as you attend them.

EDUCATION EVALUATIONS: Evaluations will also be digital using Conferences i/o.

HEALTH & SAFETY PROTOCOLS: The protocols will be finalized in the fall to ensure the well-being of all convention participants.

AWARDS: All awards will be presented on Tuesday, November 16, 4:00 PM in the Mystic Lake showroom.

Following the presentation is a reception that is open to all convention attendees.

FREE LUNCH: Lunch will be available to convention attendees on Tuesday, November 16, in the expo hall, 11:30 AM-1:00 PM. Sponsored by Care Providers of Minnesota Service Corporation.

MINNESOTA BOARD OF NURSING Sessions are designed to comply with the Minnesota Board of Nursing criteria for contact hours. Nurses can apply their hours toward their licensure requirements; however, the Board of Nursing does not pre-approve continuing education. The Minnesota Board of Nursing rules on continuing education define the contact hour as 60 minutes.

Convention offers nurses a maximum of 13.25 contact hours.

MINNESOTA STATE BOARD OF SOCIAL WORK Some sessions are designed to comply with the Minnesota Board of Social Work criteria. The Board of Social Work does not pre-approve continuing education; however, Care Providers of Minnesota is a pre-approved continuing education provider, CE Provider Approval Number: CEP-52.

OTHER DISCIPLINES All other disciplines are encouraged to track their attendance using Conferences i/o and submit attendance reports to the appropriate agency for their discipline.

KEEP IN MIND DOWNLOAD THE APP: Our convention app brings you the daily schedules; session information and handouts; venue maps; and much more—right to your phone! Download it ahead of time to create your personal schedule with sessions and events you want to attend. my.yapp.us/CPMCON21 VOLUNTEER TO BE A GREETER: Get more out of your convention experience—sign up to be a session greeter. Sign up on our convention website: careproviders.org/convention GENDER-NEUTRAL RESTROOMS: Located on both ends of main floor foyer/Level 1 LACTATION ROOM: Mother’s room now available; level 1, south end of the event area PHOTOS/VIDEOS: Care Providers of Minnesota may take photographs and videos during events for use in Association promotional materials. By participating in this event, you grant Care Providers of Minnesota the right to use your image for such purposes.

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CARE PROVIDERS OF MINNESOTA MONDAY LEARNING SESSIONS MONDAY | 8:30-9:45 AM 101 | NEW ASSISTED LIVING REGULATIONS This session is an overview of the required competencies for assisted living staff. Includes strategies for managing initial, ongoing, and other required training as well as supervision visits of unlicensed staff. Overview of citations related to training and competencies.

Ms. Heidi LaMeyer, RN, Director of Assisted Living, Nurse Consultant Advanced Health Institute (AHI) Ms. Jill Schewe, LALD, Director of Assisted Living, Housing & Home Care Care Providers of Minnesota

102 | MAKING IT THROUGH AN IMMEDIATE JEOPARDY This session will cover urgent steps necessary to take from the moment the surveyors inform you of an immediate jeopardy (IJ) citation, working on a removal plan, a plan of correction, and tips on how to address the issues with staff, residents, and the public.

Attorneys Rebecca Coffin and Aaron Sagedahl will also review appeal considerations, how an IJ may relate to licensing board inquiries, and potential CMS imposed remedies.

Ms. Rebecca K. Coffin, Partner, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

103 | MY NURSES ARE LEAVING! HOW TO COACH NEW NURSES This session will review best practices on coaching new nurses to your facility, whether they are new to nursing and/or new to the profession. Learn the effective methods to coaching and providing constructive feedback, what pitfalls to avoid in order to successfully on-board new nurses, and how to empower them. The value of culturally diverse staff will also be discussed.

Dr. Tonjia Dye, RN, MSN, MBA, EdD, PHN, Nurse Consultant, Zellner Senior Health Consulting, LLC Ms. Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC

104 | TEEPA’S GEMS™—MAKE A DIFFERENCE IN DEMENTIA CARE The Gems™ workshop offers an overview of Teepa Snow’s dementia classification system. The Gems™ model compares different states of being and ability to the characteristics of precious jewels. This dignified metaphor defines normal aging as well as many appearances, behavioral changes, skill sets, and needs of those living with dementia or other brain changes. When someone is living with dementia and are provided with just the right care and the right setting, they can really shine.

Ms. Amy House, Reflections Director—Dementia Care Brightondale Senior Community

105 | A LEADERS APPROACH: INFECTION CONTROL TODAY & IN THE FUTURE This engaging session will walk through administrative and clinical leaders through the evolving expectations of infection prevention and control in long-term care. Attendees will be provided with operational strategies on implementation and compliance with current guidance for successful outcomes. Participants will be provided with a leadership tool outlining key strategies for program implementation.

Ms. Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Marketing Officer, Certified INTERACT QIP Master Trainer, Pathway Health Ms. Susan LaGrange, RN, BSN, NHA, CDONA™, Chief Nursing Officer, Pathway Health

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106 | PARADIGM SHIFTS IN CYBERSECURITY Sadly, cyber hacks, ransomware, and scams are a common occurrence. Not only is cybersecurity a risk for large corporations, but small organizations and individuals are also victims of hackers and spend countless hours, energy, and money to recover. Now more than ever, organizational leaders need to know, understand, and fight against online fraud by learning how to protect themselves. In this enlightening session, find out how these attacks occur and what you need to do to protect your information. Participants will gain takeaways for best practices to secure business and personal data.

Mr. Peter Durand, Co-Owner, Chief Technology & Security Officer, Certified HIPAA Security Professional, Imagine IT, Inc.

107 | WASTE NOTHING—REDUCING WASTE IN YOUR KITCHEN This session will focus on waste management and waste reduction strategies in all senior living communities. Educating the audience on initiatives they can take to reduce waste in their kitchens and throughout their buildings through employee engagement and training techniques. We will take a live look at recipe examples and include a chef demonstration on how you can help your community waste nothing.

Ms. Kate Munson, MS, RDN, LD, Healthcare Wellness Manager, Cura Hospitality Mr. Chris Greve, Corporate Executive Chef, Cura Hospitality

MONDAY | 1:00-2:15 PM 201 | WHAT TO EXPECT DURING AN ASSISTED LIVING SURVEY OF YOUR BUILDING Congratulations! You are the proud operator of a licensed assisted living facility or licensed assisted living facility with dementia care!

While much of the “home care” and “assisted living services” have remained similar to the prior pre-licensing model, there are all new building and life safety requirements embedded in the assisted living statutes and rules, and a review of these requirements will be included as a part of your every-two-year survey. These building inspections will be conducted by staff from the MDH Engineering Services team.

This session will focus on the building and life safety requirements and review common problems that have been identified during the first three months of assisted living surveys.

Mr. Michael Mireau, Public Health Architect, Assisted Living Physical Environment Supervisor, Engineering Services, Minnesota Department of Health

202 | MOVING FORWARD WITH MEDICARE IN THE SNF Join this engaging session to review the current state of Medicare best practices in the skilled nursing facility. We will discuss the “skill in place” opportunities related to the status of blanket waivers and the impact of the interim final rule on PDPM. Ms. Karolee K. Withers, RN, RAC-CT, Director of Clinical and Reimbursement Consulting, Pathway Health

203 | RETAINING & ENGAGING YOUR EMPLOYEES—A SUSTAINABLE SOLUTION One of the greatest challenges senior care providers face today is attracting and retaining employees who are not merely satisfied but are engaged and invested in their work and the success of the organization. Excessive staff turnover is costly and has an extended ripple effect across the organization, affecting almost every outcome.

There are grant dollars available to address staff turnover in skilled nursing facilities. This session will provide insight into how you can systematically create and sustain an engaging workplace through continuous quality improvement.

Ms. Nancy Anderson, SVP of Engagement Solutions, Align, LLC Ms. Nicole M. Mattson, Vice President of Strategic Initiatives, Care Providers of Minnesota

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CARE PROVIDERS OF MINNESOTA MONDAY LEARNING SESSIONS 204 | EFFECTIVE STAFF DELEGATION Effective delegation is crucial, especially when there are limited staff. While having nurses help in non-clinical matters may boost team morale, having nurses routinely work on non-clinical matters is a waste of time, money, and resources. In this session, learn how to effectively delegate tasks and responsibilities for RNs, LPNs, and unlicensed staff.

302 | VULNERABLE ADULT REPORTING—WHAT TO DO & WHEN Bad things happen, and it is how you manage through them that counts. This session teaches leadership on how to avoid on-site investigations.

Ms. Naomi Fluck, RN, Vice President of Clinical Services, Senior Care Solutions, Inc

303 | GIVE ME A BREAK We will review employees’ rights to breaks, leaves, and reasonable accommodations under Minnesota and federal laws. Attorneys Rebecca Coffin and Ryan Usher will provide examples of the interactive process required for making decisions on reasonable accommodations. We will review retaliation and whistleblower claims, discuss what it means to be a protected class, and provide tips on how to avoid discrimination complaints. Included is an overview of how discrimination claims are analyzed by courts.

205 | SKIN CARE & INCONTINENCE—GO FROM “UGH” TO “WE’VE GOT THIS!” We will help you gain a better understanding of how to manage incontinence and provide great skin care to prevent skin injuries while creating a dignified experience and improve outcomes. We will start with assessing the challenges and work our way up to implementing education. Understanding that you face extraordinary challenges every day, we want to ensure that you walk away with a plan to help keep those you care for happy, healthy, and active. All attendees will participate in hands-on training.

Ms. Michelle Christiansen, MS, PA, CN-E, CCDS, VP Clinical Sales & Marketing, Medline Industries, Inc.

206 | DON’T WAIT FOR A CRISIS TO START A CRISIS COMMUNICATION PLAN A crisis is inevitable. It may be a minor “crisis” that isn’t elevated beyond your building, or it could turn into a major crisis that garners media attention. You can be ready for any situation by confidently turning to your trusted communication plan.

Participants will hear case studies of good and bad crisis communication plans, learn from real-world experiences in crisis situations within healthcare, participate in small-group discussion, and walk away with a template communication plan.

Ms. Mary Prevost, MBA, Owner/Founder, Prevost Partners

207 | POST-COVID OPERATIONS & OCCUPANCY STRATEGIES A crisis can uncover gaps in our processes. The resulting demand for improved going-forward processes ultimately yields best practices in operational efficiency. These gained efficiencies, combined with your pandemic success narratives, serve as today’s pillars for tomorrow’s senior care success.

Ms. Debi Damas, RN, Sr. Director of Client Success - Applications, Prime Care Technologies

MONDAY | 2:45-4:00 PM 301 | WAIVER REIMAGINE—WHAT IS CHANGING & WHEN? Somewhat overshadowed by not only the pandemic but also the roll-out of the new assisted living license is the Minnesota Department of Human Services Waiver Reimagine project, which is a two-phased project aimed at simplifying the service menu of waiver programs and adding a new, integrated community supports service. 245D license-holders will need to evaluate whether they may or must add integrated community supports to their license.

Mr. Cody M. Zustiak, Shareholder, Winthrop & Weinstine, P.A. Ms. Christianna Finnern, Shareholder, Winthrop & Weinstine, P.A.

Ms. Lynn Fossen, RN, VP Strategic Solutions Consulting, Advanced Health Institute (AHI)

Ms. Rebecca K. Coffin, Partner, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Ryan Usher, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

304 | CLINICAL DECISION MAKING—EFFECTIVE & TIMELY NURSE ASSESSMENTS Effective and timely nurse assessments are critical in long-term care settings. Knowing when a fever, a cough, or pain requires a closer look, may catch a serious condition in its early stages. Learn from a geriatrician in this session what vital signs and symptoms can tell us and how to respond promptly and effectively.

Dr. Robert G. Sonntag, MD, CMD, Geriatrician, Medical Director

305 | NAMASTE CARE The two principles of Namaste Care programs—both group and individual—are creating a calm environment and providing all activities and interactions with an unhurried, loving touch approach. Supplies for Namaste Care are inexpensive and can be placed in a bag and taken to the bedside if needed. This session will show how professional caregivers, family caregivers, and trained volunteers can offer Namaste Care to people in hospice.

Ms. Miriam Campbell, Regional Director of Business Development, Moments Hospice Ms. Jennifer Adamek, Regional Director of Clinical Operations, Moments Hospice

306 | ADMISSIONS & THE BOTTOM LINE Many skilled nursing facilities suffer from rising account receivables. This presentation will discuss how the admissions process impacts the bottom line.

Ms. Kim Conner, Business Office Consultant, Pope & Conner Consulting, Inc.

307 | THE 5 HABITS OF HAPPINESS (SOME SELF-CARE FOR HEALTHCARE) We all wish for more happiness, but we often struggle with HOW to get it! Each on our own unique life journey, research has shown that there are secret habits that can actually create more happiness. Understand how to focus on the things you can control in your life instead of obsessing on what you can’t control. This light-hearted, interactive session will challenge you to think differently about your happiness and realize how you can personally increase your happiness every day!

Mr. Tom Guetzke, Chief Happiness Officer, Live Happy, Inc.

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Keynote: Monday, November 15th

BRAVE BOLD STEPS TOWARDS DIVERSITY TO KICK OFF YOUR DIVERSITY INITIATIVE Cecilia Stanton Adams, Co-founder and Board Chair, Stanton Adams Malissa Adams, Co-founder and President, Stanton Adams Mystic Showroom | 10:15–11:15 AM Diversity and equity experts, Cecilia Stanton Adams and Malissa Adams, present the case for brave, bold action.

Drawing from their unique experiences working within corporate and nonprofit settings, Cecilia and Malissa will share best practice research and stimulate thoughtful conversation on the roles we each play within our communities and organizations. Participants will leave the keynote with practical approaches to increase diversity.

With humor and an ability to make even the toughest issues accessible, Cecilia and Malissa move audiences to delve deeper into the biases that shape our lives, outlooks, and daily interactions and create a plan for change.

This dynamic keynote will help you: • understand the importance of historical context in building trust with communities of color; • recognize how unconscious bias interrupts our ability to connect; and • learn how to leverage key insights from today’s best practice research.

Sponsored by Lotus Pharmacy

About Cecilia Stanton Adams Cecilia is a sociologist and entrepreneur who is committed to creating innovative approaches to strengthening leadership development and diversity efforts. She is most noted for her ability to foster paradigm shifts, change behavior, and empower individuals, teams, and communities. She is an award-winning trainer and was recognized for outstanding research on unconscious bias by the American Psychological Association.

About Malissa Adams Malissa is a racial equity expert with a passion for coaching leaders. She was born and raised in Brooklyn, NY, where she was inspired by her parents to pursue a career in the nonprofit industry. Through coaching and training, she has made a positive impact in the Twin Cities community. She is most noted for implementing collaborative, community-designed solutions for housing homeless Minnesotans.

Cecilia is a visionary leader with more than 15 years of experience as a strategic diversity expert. She has worked with educational institutions, non-profits, government agencies, and corporations in developing and executing strategic diversity initiatives.

With over 15 years of experience in operations management and organizational development in the public and private sectors, Malissa understands how to motivate others and act as an effective liaison between organizations and members of under-served communities.

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CARE PROVIDERS OF MINNESOTA TUESDAY LEARNING SESSIONS TUESDAY | 8:30-9:45 AM 401 | CARES ACT PROVIDER RELIEF FUND—REPORTING, AUDITING, & MORE When first announced, the CARES Act Provider Relief Fund money was declared “no strings attached” and could be used as recipients deemed appropriate. Subsequent guidance changed that rather significantly, and recipients who received money will face compliance, tracking, and reporting obligations to document that funds were used for permissible purposes. Providers should prepare now for reporting requirements and the likelihood of increased audit and enforcement activity.

Ms. Christianna Finnern, Shareholder, Winthrop & Weinstine, P.A. Mr. Cody M. Zustiak, Shareholder, Winthrop & Weinstine, P.A.

402 | IDR & IIDR—PROVIDER’S EDITION Attorneys Aaron Sagedahl and Kelsey Nelson, with paralegal Jennifer Bernstein, will present an overview of the informal dispute resolution (IDR) and the independent informal dispute resolution (IIDR) processes. Presenters will discuss the different appeals available for providers, timing considerations, successful strategies, and the most common deficiencies (tags). Presenters will use hypothetical scenarios to create a practical roadmap to help providers identify winning strategies and prepare for the appeal.

Ms. Kelsey Nelson, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Jennifer Z. Bernstein, Paralegal, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

403 | INNOVATIVE WAYS TO RETAIN & APPRECIATE HEALTHCARE HEROES This session will review ways in which the pandemic has impacted staff and discuss the ways in which organizations have recognized their staff, as well as how to continue to acknowledge their teamwork and efforts post-pandemic.

Ms. Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Ms. Heather Meixner, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC

404 | PREVENTING FALLS & A DECLINE IN ADLS WITH RESTORATIVE NURSING This session will discuss restorative nursing programs that will enhance balance, strength, and endurance in residents to prevent falls and a decline in ADLs. This session will discuss how to set up an environment to minimize falls.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, CPT, President, Senior Providers Resource, LLC

405 | EFFECTIVE STRATEGIES FOR WORKING WITH CHALLENGING BEHAVIORS Dr. John Brose has spent the past 41 years assisting long-term care staff in developing plans/strategies for residents with challenging behaviors. He will offer explanations for how challenging behaviors are created and maintained. Concrete, practical, and proactive strategies will be offered. Dr. Brose will also discuss selfcare strategies for those who care for residents with challenging behaviors.

Dr. John E. Brose, PHD, LP, LMFT, LADC, CEO, Owner, Clinical Director, Associated Clinic of Psychology

406 |SHARING YOUR POSITIVE STORY AMID NEGATIVE NEWS Why is it the negative stories about the senior care industry get the biggest headlines? This session will discuss marketing strategies teams can employ to share their positive stories within their buildings, greater communities, and the larger population. We’ll discuss what’s truly “newsworthy” and how to utilize marketing tools to raise awareness of the positive stories among existing residents/ families and prospective residents/families.

Ms. Mary Prevost, MBA, Owner/Founder, Prevost Partners

407 | OSHA BLOOD-BORNE PATHOGENS There were many lessons learned during the COVID-19 pandemic, including organizational preparation and how different regulations relate to one another. OSHA, CDC, and MDH requirements intersected and may have left providers perplexed. This session will examine the exposure control plan for blood-borne pathogens (BBP) and how it ties in with the infection control plan and the need for consistency in both plans. In addition, learn the key elements of a blood-borne pathogen exposure control plan and how it dictates PPE selection.

Ms. Breca C. Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry

TUESDAY | 10:15-11:30 AM 501 | ASSISTED LIVING IN MINNESOTA—WHERE WE’RE AT WITH THE “NEW” LAW Attorneys Rob Rodè and Aaron Sagedahl, along with provider Amanda Johnson, will take the audience on a deep dive into the new assisted living law in Minnesota: where we were, where we are at, and where we are going. Through engaging hypothetical scenarios and interactive group discussions, the audience will be guided through current survey trends and will establish strategies and best practices for facing regulatory challenges under the new assisted living law in Minnesota.

Mr. Robert F. Rodè, Esq, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Amanda Johnson, RN, LNHA, Vice President of Clinical Operations, Lifesprk Senior Living Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

502 | ADVANCED COLLECTION STRATEGIES & REMEDIES Attorneys Rebecca Coffin and Ryan Usher will review and analyze advanced collection strategies and remedies available to providers to correct non-payment, as well as collect and avoid costly writeoffs. Presenters will discuss facilities’ advanced collection options and strategies/remedies (including conservatorships, probate estates, conciliation court, and best practices to secure payment arrangements) to maximize likelihood of success and collection.

Ms. Rebecca Coffin, Attorney/Partner, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Ryan Usher, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC

503 | CRITICAL LABOR LAW & EMPLOYEE BENEFITS ISSUES & STRATEGIES This session will provide a practical update and specific recommendations regarding actions which employers must take in view of quickly- and significantly-changing labor and employee benefits laws and regulations which affect long-term care facilities.

Topics will include critical labor law developments, important developments with respect to the National Labor Relations Board, employer and employee rights, and employee benefits.

Mr. Michael McNally, Partner, Fox Rothschild LLP Mr. Robert C. Castle, Partner, Fox Rothschild LLP

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MOVING FORWARD TOGETHER

CARE PROVIDERS OF MINNESOTA TUESDAY LEARNING SESSIONS 504 | ENSURING YOUR PRESSURE INJURY PROGRAM MEETS REGULATORY COMPLIANCE & REDUCES LITIGATION RISK An in-house-acquired or declining pressure injury puts providers at risk for regulatory citations and litigation. The burden on the provider is to demonstrate that the development or decline of a pressure injury was unavoidable. This session will utilize the QAPI approach for implementing or enhancing a pressure injury program to ensure your pressure injury program meets regulatory guidance for F686, as well as NPIAP and WOCN standards of practice to minimize regulatory and legal risk.

Ms. Jeri A. Lundgren, RN, BSN, PHN, CWS, CWCN, CPT, President, Senior Providers Resource, LLC

505 | CREATE CULINARY EXCELLENCE THROUGH TRAINING & PARTNERSHIP Job training and skill building are vital, not only for the success of culinary service departments, but for the success of the workforce.

During interactive panel discussion, workforce training experts will share opportunities and successes in culinary training for senior living and healthcare. By bringing together project leaders and education providers, the audience can participate in discussion and leave the session with ideas for creating a culinary training partnership.

Ms. Sharon Blomgren, Workforce Training and Continuing Education, Saint Paul College Mr. Denis Durnev, Chef Instructor, Hennepin Technical College Ms. Dawn Nickleson, CDM, CFPP, Pastry Chef/Owner, Passion for Dining and Nutrition Mr. Patrick Nickleson, Chef/Owner, Passion for Dining and Nutrition Mr. Pierre Rabbia, Chef Instructor, St. Paul Technical College Ms. Melanie Wang, Customized Training Rep for Culinary & Healthcare, Hennepin Technical College

506 | DEVELOPING & IMPLEMENTING AN EQUITY FRAMEWORK— WHY IT MATTERS This session is intended to help organizations think about and plan for diversity, inclusion, and equity results. The speaker will describe steps organizations can take to build understanding for the development of an equity framework; what choices need to be made for equity purposes and commitments; and identification of steps to take to ensure implementation of the equity framework developed.

Ms. Lisa Tabor, President/Owner, CultureBrokers

507 | OSHA UPDATE 2021 This session will cover the changes and proposed changes in standards at OSHA in 2020/2021. It will review the proposed changes to the walking-working surfaces standards and any proposed changes to the hazard communication standard. The session will also cover the most frequently cited standards in the past year and how those standards apply in the long-term care environment.

Ms. Michelle K. Smith, Safety Consultant Principal, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry Ms. Breca C. Tschida, MSPH, CPE, Industrial Hygienist/Ergonomics Program Coordinator, Minnesota OSHA Consultation, Minnesota Department of Labor & Industry

TUESDAY | 1:15–2:30 PM 601 | LICENSED ASSISTED LIVING DIRECTOR UPDATE August 1 has come and gone, and assisted living providers have been operating under new rules/regulations for months, including licensed assisted living directors (LALD). Hear from BELTSS leadership on how the integration of LALDs has progressed,

lessons learned, and what to expect in the months to come.

Ms. Rebecca Bollig, Director of Assisted Living & Education, Board of Executives for Long-Term Services & Supports (BELTSS) Mr. Randy D. Snyder, MHA, LHSE, NHA, Executive Director, Board of Executives for Long-Term Services & Supports (BELTSS)

602 | OPERATIONAL & CLINICAL STRATEGIC POSITIONING FOR SUCCESS This interactive session will provide clinical and operational leaders with an overview of the emerging trends affecting their organizations, setting the foundation for strategic positioning in the future. Following a brief presentation, attendees will participate in a facilitated discussion outlining key opportunities for operational and clinical growth, aligning with marketplace needs for post-acute care.

Ms. Susan LaGrange, RN, BSN, NHA, CDONA™, Chief Nursing Officer, Pathway Health Ms. Lisa Thomson, BA, LNHA, HSE, CIMT, Chief Strategy & Marketing Officer, Certified INTERACT QIP Master Trainer, Pathway Health

603 | ANNUAL UPDATE—EMPLOYMENT LAW DEVELOPMENTS FOR LTC PROVIDERS This session will provide a practical update and specific recommendations regarding actions which employers must take in view of significantly-changing employment laws and regulations which affect long-term care facilities. Topics will include critical developments and important developments with respect to employees with legally-protected characteristics.

Ms. Elizabeth A. Patton, Partner, Fox Rothschild LLP Ms. Jenny Fuller, Associate Attorney, Fox Rothschild LLP Mr. Robert C. Castle, Partner, Fox Rothschild LLP

604 | EXPERIENCE DEMENTIA FROM THE INSIDE OUT How we see each other affects the connection we have and our ability to work as a care team. What do we see? What value do they hold? Learn how to improve care and connections with residents with dementia.

Ms. Krisie Barron, LSW, BSW, Caregiver Specialist, Embrace, Inc. 605 | INFECTION CONTROL TAGS, TB REGULATIONS & ANTIBIOTIC STEWARDSHIP Learn about the importance of TB infection control policy—the second-most-frequently-cited item by MDH. Also, learn about the importance about implementing a training program for staff to audit for compliance. Practice antibiotic stewardship within your facility, reducing the misuse and overuse of antibiotics.

Mr. Chris Blomquist, RN Consultant, Advanced Health Institute (AHI) Ms. Jessica Harvey, RN, BSN, IPCO, Nurse Consultant, Advanced Health Institute (AHI)

606 | MENTORING FOR COMPETENCE & CHARACTER Presenting concepts and techniques that leaders can use to promote professional development in terms of both skills and character traits, such as service, clarity, and courage.

Dr. Charles A. Weinstein, PhD, President, Ethical Leaders in Action, LLC

607 | FOSTERING MINDFULNESS, RESILIENCE & WELL-BEING A solid foundation of mindfulness practice allows us to be fully present, fully efficient, and show up as ourselves fully in our work and life. This experiential presentation explores mindfulness practices, emotional intelligence, resilience, and how understanding your thoughts, emotions, and habits can assist you in skillfully managing your life. Through developing mindfulness and emotional intelligence skills, you can learn to experience greater well-being, resilience, and stress management.

Ms. Sheila Judd, MA, CHTP/I, Chief Inspiration Officer, Sheila Judd Consulting, LLC

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Keynote: Tuesday, November 16th

THE BOUNCE-FORWARD FACTOR: THRIVING IN LIFE AND WORK Dr. Jermaine M. Davis, Keynote Motivational Speaker & Coach Dr. Jermaine M. Davis Seminars & Workshops, Inc. Mystic Showroom | 3:00–4:00 PM Adversities and hardships are a fact of life. However, learning to succeed in the midst of uncertainty and unpredictability requires a growth mindset. In this engaging and down-to-earth keynote presentation, Dr. Jermaine Davis will share practical tips and ideas on how to mentally, emotionally, and physically bounce-forward in the face of adversity and difficulty.

The bounce-forward factor will teach you how to flourish during life’s most challenging and difficult moments. You will leave this presentation feeling motivated and inspired to live your best life.

Get ready to learn and laugh as you prepare to thrive in life and work.

This engaging and interactive keynote will teach leaders how to: • cultivate a mindset of resilience using the 3 A’s Approach; • cultivate optimistic thinking using an attitude of gratitude; • develop a growth mindset using the formula C + R = Success or Failure; • effectively respond rather than react to stress-related situations and scenarios; and • create a culture of positivity, optimism, and engagement using the RAP Philosophy.

Sponsored p

by McKesson

Ab About Dr. Jermaine M. Davis Before receiving the prestigious College Instructor of the Year Award, Dr. Jermaine Davis worked in corporate America for IBM, Keebler Cookies, and Frito-Lay. Now, he’s an award-winning Professor of Communication Studies at Century College and Organizational Leadership at St. Catherine’s University. Dr. Jermaine has authored ten books including, Get Up Off Your Butt & Do It NOW and Leading with Greatness.

Dr. Jermaine was raised in a drug and gang neighborhood on the West Side of Chicago. After the tragic loss of six family members to violent deaths, he enrolled in college to change the direction of his life. He holds a BA and an MA in speech communications, and a doctorate in organizational leadership. Dr. Jermaine specializes in helping teams and

organizations develop healthy work environments so ALL employees can thrive and flourish. He helps leaders increase employee morale, motivation, and engagement utilizing his popular 3 C’s Approach: Communication, Cooperation, and Collaboration.

Dr. Jermaine is an international speaker and communication coach that engages audiences with his unique style of speaking known as EDUTAINMENT—a fun combination of education and entertainment. Prestigious organizations like 3M, Yale University, Best Buy, Sam’s Club, Wells Fargo, West Point Military Academy, Medtronic, and Enterprise Rent-A-Car regularly seek out Dr. Jermaine’s expertise in the areas of increasing employee engagement, communicating with influence, and overcoming workplace burnout.

MOVING FORWARD TOGETHER

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CARE PROVIDERS OF MINNESOTA WEDNESDAY LEARNING SESSIONS WEDNESDAY | 8:30–9:45 AM

WEDNESDAY | 10:00–11:15 AM

701 | DRIVING VALUE IN SENIOR LIVING WITH MEDICATION THERAPY MANAGEMENT (MTM) SERVICES Medication-related problems are a public health concern in the US, with adverse drug events leading to over 1.3 million ER visits annually. Transitions of care and legacy prescribing often compound this problem, particularly in older adults. The integration of clinical pharmacy services improves the safety and efficacy of medication use, as well as reduces the cost of care.

Additionally, MTM provided by a pharmacist can mitigate risk for care providers and improve nursing staff efficiency.

801 | YOU’VE GOT YOUR LICENSE—WHAT TO EXPECT DURING A SURVEY Statutes, rulemaking, license applications, licensed assisted living director applications, and finally the transition to a Minnesota licensed assisted living facility…whew, what a couple of years it has been! But we made it! This session will describe how the new assisted living survey process works, will provide you with examples of how providers can use MDH survey forms for selfauditing for compliance and quality management activities, and review survey trends from the first three months of licensed assisted living survey activity, including those specific to providers who hold a dementia care license.

Ms. Karmen Lee Ann Stephens, Vice President of Clinical, Consana Mr. Mark Anderson, Chief Client Officer, Eldermark Software

702 | NAVIGATING DIFFERENT APPROACHES TO PROVIDER COLLABORATION Providers are facing pressure to find ways to collaborate. From telehealth to preferred provider arrangements to clinically integrated networks, the opportunities are exciting. Each approach comes with different legal pitfalls. If structured incorrectly, these arrangements can create substantial exposure. This presentation will discuss collaboration arrangements that are available in longterm care, review key laws, walk through risk areas, and discuss strategies to achieve business success.

Ms. Julia C. Reiland, Partner, Lathrop GPM LLP Mr. Jesse Berg, JD, MPH, Partner, Lathrop GPM LLP

703 | WHAT THE STONEWALL GENERATION WANTS FROM YOU The Lavender Scare, Stonewall, the birth of Pride, AIDS, “Don’t Ask Don’t Tell,” marriage equality, and transgender bans. LGBTQ older adults living today have experienced sweeping cultural changes and systematic discrimination that has often created a mistrust of medical professionals and institutions. In 2021, Rainbow Health MN conducted a statewide needs assessment to better understand the needs and concerns of this community. Come hear what they shared with us.

Ms. Maren Levad, MA, Aging Advocate, Rainbow Health MN Mr. Dylan Flunker, MPP, Research & Policy Manager, Rainbow Health MN

704 | BECOME A TRAVEL COMPANION THROUGH THE MIDDLE STAGE OF DEMENTIA Step into the shoes of individuals traveling in the middle stages of dementia and see it through their eyes. Become a detective discovering skills of people at this stage and revitalize your knowledge. Develop observational skills to create a friendly and safe setting for these individuals. Identify communication and approach techniques focusing on the individual’s abilities and needs. Learn methods that offer value/purpose for the individual as you become a traveling companion on their journey.

Ms. Michele Henifin, Dementia Program Educator/Behavior Consultant, Horizon Health, Inc.

705 | SEMI-ANNUAL FIRE ALARM INSPECTIONS & GENERATOR MAINTENANCE This presentation will address the requirements for the semiannual visual fire alarm inspections and battery load testing. It will also cover weekly, monthly, and annual maintenance and inspection requirements for emergency generators.

Ms. Lindsey Krueger, Director, Office of Health Facility Complaints, Minnesota Department of Health Ms. Amy Hyers, RN, Regional Operations Manager, Health Regulation Division, Minnesota Department of Health

802 | MEDICAL ASSISTANCE STRATEGIES TO PROTECT YOUR AR Attorneys Kelsey Nelson and Aaron Sagedahl, with paralegal Jennifer Bernstein, will discuss the significant impact of Medical Assistance applications on facilities and analyze the common pitfalls which impact AR. We will examine strategies to safeguard your AR via eligibility approval, including how to work with the county and family, obtain necessary asset verifications, encourage timely applications, and prevent unnecessary denials causing nonpayment and costly write-offs for the facility.

Ms. Kelsey Nelson, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Mr. Aaron M. Sagedahl, Attorney, Voigt, Rodè, Boxeth & Coffin, LLC Ms. Jennifer Z. Bernstein, Paralegal, Voigt, Rodè, Boxeth & Coffin, LLC

803 | DIFFICULT CONVERSATIONS—FROM PERFORMANCE TO TERMINATION This presentation will highlight the reasons why conversations may be difficult, how to prepare for those conversations to have the best outcomes, and how to create a structure framework with which to have a difficult conversation. Discussion on ways to handle reactions that are defensive/negative/explosive.

Ms. Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Ms. Heather Meixner, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC

804 | I’M THE NEW INFECTION PREVENTIONIST—WHERE DO I START? Federal regulations require that all skilled nursing facilities designate one or more individuals as the infection preventionist with responsibility for the organization’s infection prevention and control program. This can be a daunting responsibility, and the infection preventionist usually wears many hats within this role. Learn key priorities and ways to build a strong foundation for success. Participants will have the opportunity to review and discuss tools and resources.

Ms. Kristi Wergin, RN, BSN, CPHQ, Quality Improvement Advisor, Stratis Health Ms. Kathie Nichols, RN, BSN, CRRN, Quality Improvement Advisor, Stratis Health

Mr. Roy Kingsley, Deputy State Fire Marshal, Minnesota State Fire Marshal Division Mr. Bill Abderhalden, Deputy State Fire Marshal, Minnesota State Fire Marshal Division

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CARE PROVIDERS OF MINNESOTA WEDNESDAY LEARNING SESSIONS 805 | IDDSI EXPLAINED—WHY IT IMPACTS THE LIVES OF OUR RESIDENTS International Dysphagia Diet Standardization Initiative (IDDSI)— what is it and why are some hospitals using it? How do we keep our residents safe if we do not have IDDSI at our site? All these questions will be answered during this session. It is imperative that even if IDDSI is not currently in use at your site, that you have the knowledge and resources to safely convert an IDDSI diet to whichever diet model your site uses until an evaluation is completed by a speech language pathologist.

904 | NOT ALL 24 HOURS ARE CREATED EQUAL In this experience-based session, we will learn about Empira’s core falls, sleep, and behavioral expressions approaches, and meet Mable. Like many of the people in our care, Mable had a fall and has challenging behaviors. In order to better understand and respond to these events, we will walk in her shoes for 24 hours to give us a better understanding of contributing factors and meaningful responses to build a more effective care plan.

Ms. Natasha Agha, M.S., CCC-SLP, Owner, OnSite Imaging and Speech Services Ms. Jillian Steen, M.A., CCC-SLP, Speech Language Pathologist, Edenbrook of Edina

905 | BECOMING A PERSON OF INFLUENCE We all want lives that matter, but just how do we make a positive difference? Some believe that you must have an impressive title to do so, but that is a mistake. The best leaders recognize that no matter where you are in the organization, you have influence—and intentionally using that influence to make a positive difference makes you a leader. Increase your influence and have a greater positive impact in the lives of others—at home, at work, and in every other area of life.

806 | LEADING BY EMOTIONS Anger, joy, excitement, sorrow, or fear? They are all part of our being. Emotional intelligence is important, but we can also benefit from our emotions. We have heard many times that we should take away emotions from leadership and decision-making, but emotions are central to humanity. Leaders, like any other person, have emotions, and many of their decisions are influenced by their emotions. In this session, leaders will discover how to use their emotions as catalysts for success.

Mr. Ayodeji Oyebola, EdD, Principal/Founder, Emmright Business Management & Consulting Services

WEDNESDAY | 11:30 AM–12:45 PM 901 | GROWING PAINS—BEST PRACTICES WITH THE NEW MN AL LICENSURE The new assisted living law has been in effect since August. What have we learned since its implementation? This session will discuss the barriers organizations may face under the new law and best practices.

Ms. Kelly Klund, LPN, Resource Nurse, Empira

Mr. Jason Hunt, CEO, Eye Squared Leadership

906 | LEADING A CULTURE OF SERVICE EXCELLENCE Professional, courteous, informed care team members that are engaged, passionate, and proactive in meeting the needs of residents and family members…and who smile, have a sense of humor, are compassionate and empathetic, and live the values of the organization every day, are the team members that bring service excellence to life. Communicating with heart and with an intent to understand the person’s needs, concerns, or questions requires active listening, acknowledgment, focused action, and follow-up. This presentation will provide strategies for developing and leading a culture of service excellence and techniques for positive messaging when faced with challenging questions.

Ms. Cynthia Siders, RN, MSN, DFASHRM, CP, Executive Consultant, Risk Management & Patient Safety, Vaaler Insurance, Inc.

Ms. Irmadene Hanson, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC Ms. Mary Nell Zellner, LNHA, LSW, President/CEO, Zellner Senior Health Consulting, LLC

902 | WHAT’S NEW WITH NURSING FACILITY SURVEYS While a focus on infection control remains critical in MDH recertification surveys, the remainder of the CMS Requirements of Participation are back into play as MDH resumes routine recertification surveys. This session will focus on common deficiencies MDH has been issuing since they reinstated recertification surveys. Time will also be spent focusing on immediate jeopardy deficiency trends (from standard surveys and complaint investigations) as well as complaint investigation patterns.

Ms. Maria J. King, RN, Assistant Program Manager, Minnesota Department of Health Ms. Pam Malterud, Assistant Program Manager, Minnesota Department of Health

903 | DRUG DIVERSION This session will help attendees identify signs of potential drug diversion, medications that are commonly diverted, and learn practices to prevent drug diversion in the workplace.

Dr. Tonjia Dye, RN, MSN, MBA, EdD, PHN, Nurse Consultant, Zellner Senior Health Consulting, LLC Ms. Alyssa Lockhart-Wellsted, RN, Nurse Consultant, Zellner Senior Health Consulting, LLC

SHOUT OUT & THANK YOU TO ALL THE GREAT CONVENTION PRESENTERS Did you know that all convention learning session presenters are VOLUNTEERS? They donate time, energy, and resources to create a wide variety of education to convention attendees—without any compensation.

Their willingness to share their insight and expertise deserves a big THANK YOU and we hope you will show your appreciation to them.

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CARE PROVIDERS OF MINNESOTA DINING OPTIONS/SILENT AUCTION

FOOD OPTIONS AT CONVENTION

Minnehaha Café | Sunday–Thursday, 7:00 AM–10:00 PM | Classic all-American restaurant serving up crave-worthy favorites.

Mystic Steakhouse | Wednesday, Thursday, Sunday, 5:00–9:00 PM | Fresh from the farm or straight from the sea, enjoy the finest Prime 100% Black Angus beef and seafood flown in daily. Open table Diner’s Choice Award 2020.

The PROMENADE restaurants | Open daily 11:00 AM • Gambler’s Grille: Burgers, onion rings, drummies, nachos, and more • Fusion Noodle Bar: Big bold flavors of Pho, Pad Thai, Kung Pao, and more • Mystic Deli: Fresh salads, soups, sandwiches—perfect for a light lunch or late night bite!

Caribou Coffee | Opens 7:00 AM | Perk up with premium quality coffee, handcrafted espresso beverages and mochas made with real chocolate.

Little Six Casino | Sunday-Thursday, 8:00 AM–11:00 PM | A quick, free shuttle ride or a 1/4 mile walk away | Whether you’re craving our famous scratch-made pizza, a melt-in-your-mouth steak, or simply want to enjoy a beer, wine, or cocktail, you’ll find it at Little Six Restaurant. Stop in for breakfast, lunch, and dinner favorites.

FREE LUNCH | TUESDAY | IN THE EXPO HALL A free lunch, sponsored by Care Providers of Minnesota Service Corporation, will be available in the expo hall, on Tuesday, 11:30 AM–1:00 PM. Enjoy your lunch while taking one more opportunity to meet with our valued business partners.

SILENT AUCTION

TUESDAY, NOVEMBER 16 | 9:00 AM-2:45 PM

Check out the amazing selection and variety of silent auction items on Tuesday, November 16 on the main floor—Minnetonka Ballroom foyer. Bidding begins at 9:00 AM and ends at 2:45 PM that day. Winners will be notified by text after the auction ends; items must be picked up that night.

TYPICAL SILENT AUCTION ITEMS INCLUDE: • Gift cards to local restaurants • Spa gift certificate • Local sports team tickets • Hotel and resort stay gift certificates • Sporting goods, golf clubs, fishing & biking items • Themed baskets—ideas include: coffee, Epicurious, game night, wine or beer, camping, car guru Download the convention app to preview silent auction items and plan your bidding my.yapp.us/CPMCON21

Funds raised annually through the silent auction and golf tournament allow the Care Providers of Minnesota Foundation to award education scholarships each year (see page 26 for this year’s scholarship recipients).

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CARE PROVIDERS OF MINNESOTA 2021 AWARD RECIPIENTS Care Providers of Minnesota’s 2021 Awards Program recognizes outstanding people and programs who serve your residents, tenants, staff, and community. CONGRATULATIONS TO THIS YEAR’S RECIPIENTS: Jill, Tyrone, Anne, David, Michele, Mary Jane, Jill, Alyssa, East Ridge High School Choir (Allison, Adam, Lauren, Erik, Victoria, and Baylee), Claire, Mary Joe, Tom, and Arlan.

All awards will be presented on Tuesday, November 16, 2021, starting at 4:00 PM at the Mystic Lake Showroom. Immediately following is a reception that is open to all convention attendees, award recipients, and guests.

ADMINISTRATOR OF THE YEAR

Jill Lubbesmeyer

ADMINISTRATOR The Estates at Roseville

EMPLOYEE OF THE YEAR

David Mihlbauer

MAINTENANCE TECH Park River Estates Care Center

CAREGIVER OF THE YEAR AWARD

Tyrone Harris

CERTIFIED NURSING ASSISTANT Park River Estates Care Center

DEDICATED SERVICE AWARD

Anne Pleskonko

LIFE ENRICHMENT COORDINATOR Milestone Senior Living

INNOVATIVE PROGRAM OF THE YEAR

NURSE OF THE YEAR

Michele Henifin

Mary Jane Sandelin Woods

DEMENTIA/BEHAVIORAL PROGRAMMING EDUCATOR Horizon Health, Inc.

DIRECTOR OF NURSING Franklin Restorative Care Center

Who will be named the 2021 MEMBER OF THE YEAR*? Find out at the awards presentation, Tuesday, November 16. *Chosen by the chair, Board of Directors

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CARE PROVIDERS OF MINNESOTA 2021 AWARD RECIPIENTS

RISING STAR AWARD

UP & COMING LEADER OF THE YEAR

VOLUNTEER OF THE YEAR—GROUP

Jill Cottrell

Alyssa Giwojna

East Ridge High School Choir

IHHA/NURSES’ AIDE Woodbury Senior Living

ADMINISTRATOR The Gardens at Winsted Skilled Nursing & Assisted Living

VOLUNTEER OLUNTEER OF TTHE HE Y YEAR—INDIVIDUAL EAR INDIVIDUA EA

Woodbury Senior Living

VOLUNTEER OLUNTEER OF TTHE HE Y YEAR—INDIVIDUAL EAR INDIVIDUA EA

Claire Kelly

Mary Joe Ryan

GlenOaks Senior Living Campus

Woodbury Senior Living

LIFETIME ACHIE ACHIEVEMENT EVE VEME MENT AWARD*

LIFETIME ACH ACHIEVEMENT HIE IEVE VEM MENT AWARD*

Tom Pollock

Arlan Swanson

RETIRED ADMINISTRATOR PARK RIVER ESTATES CARE CENTER

ADMINISTRATOR/CEO MAPLE LAWN SENIOR CARE

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CARE PROVIDERS OF MINNESOTA 2021 LEADING4LIFE/SCHOLARSHIPS The Foundation’s Leading4Life Fellowship Program provides opportunities for mentoring, personal and professional growth, networking, and the development of leadership skills that are practical and immediately applicable. Fellows completing the program receive certification, continuing education credits, and public recognition, as well as the right to the title of “Leadership Fellow.” CONGRATULATIONS TO THIS YEAR’S LEADING4LIFE GRADUATES. Find out more at careproviders.org/leading4life

Katera Adams St. Otto’s Care Center

Fartun Ahmed Stonecrest Living

Miguel Campa MN Signature Care

Michaela Hagenow The Emeralds at St. Paul

Vicki Holtz Bywood East Health Care

Amy Meinecke The Residence at North Ridge

Rachel Primus Bethany on the Lake

Ross Rivard The Estates at Greeley

Courtney Ruzic Vermilion Senior Living

Jana Schnellman Sterling Pointe Senior Living

Julie Spiers North Ridge Health & Rehab

Scott Wilhelm

CARE PROVIDERS OF MINNESOTA FOUNDATION SCHOLARSHIP RECIPIENTS The education scholarships funded annually by the Care Providers of Minnesota Foundation are designed to assist qualified persons who wish to further their education and practice serving seniors and persons with disabilities. Over the past two decades, the Foundation has fostered the professional growth of hundreds of individuals by supporting their continuing education and growth through our scholarship programs. CONGRATULATIONS TO THIS YEAR’S SCHOLARSHIP RECIPIENTS. • • • • • • • • • • • • • • • • • • • •

Nichole Arveson, Oakland Park Communities Gina Ballard-Schmunk, Cornerstone Nursing and Rehab–Bagley Samantha Barg, Good Samaritan Society – Pine River Sara Beach, ACR Homes Alyssa Broyles, Good Samaritan Society–Battle Lake Susan Corder, Trouvaille Memory Care Sean Delorenzo, Aftenro Home Owen Gisairo, Good Samaritan Society–Ambassador Selmawit Gizaw, South Shore Care Center Jodi Hilleren, Aftenro Home Nicole Johnson, Evergreen Knoll Tina Judd, Meadow Lakes Senior Living Rangineh Kalhor, Aftenro Home Tabitha Khemphomma, Pine View Assisted Living Amanda Larson, The Villages of St. Clare Jenna Machart, North Star Manor Melissa McCorquodale, Ridge View Estates Rosa Melgoza, South Shore Care Center Alecia Nelson, Osseo Gardens Assisted Living Amy Norling, Avalon Memory Care

• • • • • • • • • • • • • • • • • •

Melody Novak, Pierz Villa Jessica Nowling, Good Samaritan Society – Waconia Jane Paulsen, Horizon Place Shayna Prochovnick, Andrew Residence Sydney Roberts, Edgebrook Care Center Brittley Sealy, ACR Homes Jen Simmons, New Perspective Senior Living Brittany Slominski, Home Front First Assisted Living Charisse Smith, Andrew Residence Haley Swanson, Cornerstone Residence of Fosston Jackie Lynn Taflin, Bethany Board and Lodge Tara Viken, Touchstone Mental Health–Minnehaha Commons Stephanie Villarreal, South Shore Care Center Natalie Votava, Serenity Living Center Toni-Ann Weber, Living Meadows At Luther - Madelia Haley Welk, Oakland Park Communities Callie Wulf, Serenity Living Center Benjamin Zimmel, Serenity Living Center

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CARE PROVIDERS OF MINNESOTA QUALITY AWARD RECIPIENTS CONGRATULATIONS 2021 QUALITY AWARD RECIPIENTS

CONGRATULATIONS 2 0 2 1 Q UA LIT Y AWA RD RECIPIENT S The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) National Quality Award Program is a progressive program that is based on the Baldrige Criteria for Performance Excellence. Participants move from the bronze, to silver, and then ultimately to the gold level. Bronze recipients must demonstrate a groundwork for excellence by completing a self-assessment that outlays their organizational priorities and goals. Silver awardees outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges. Gold recipients represent an elite group by meeting all of the demands of the Baldrige criteria.

Congratulations to Care Providers of Minnesota members who were recipients of AHCA/NCAL’s 2021 Quality Awards—with BROOKVIEW, A VILLA CENTER, beginning their quality journey and a recipient of the Bronze—Commitment to Quality Award; and OAKLAND PARK COMMUNITIES continuing on with their success and a recipient of the Silver—Achievement in Quality Award.

Members are presented with their awards at the national AHCA/NCAL Convention & Expo in October. We will also recognize their achievements at our award reception on Tuesday, November 16, 2021, at our convention.

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THANK YOU

TO OUR CONVE NT IO N & EX PO S IT IO N S PO NS O R S GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

ABOUT VIKOR SCIENTIFIC™

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CARE PROVIDERS OF MINNESOTA 2021 EXHIBITORS

EXHIBITORS

Attendees are encouraged to visit with vendors and suppliers in the Minnetonka Ballroom during the convention, and to choose a Care Providers of Minnesota vendor/supplier when making purchasing decisions after the show.

Pick up your exhibitors & resource guide on-site at convention for more information about our vendors.

VISIT VENDORS MONDAY, 4:15–6:00 PM Expo Hall Reception TUESDAY, 9:00 AM–3:00 PM Free lunch available 11:30 AM-1:00 PM

THANK YOU TO OUR 2021 EXHIBITORS! The following list is as of August 23. More exhibitors added daily!

Abxtracker, Progressive Care Solutions Accelerated Care Plus Accora Inc. Advanced Health Institute (AHI) Advanced Wireless Communications AdvisorNet American Medical Technologies Aufderworld Corporation Blue Cross Blue Shield of MN & Blue Plus Blue Stone Therapy Bluestone Physician Services Calmoseptine, Inc. CliftonLarsonAllen Community Living Solutions Custom Medical Solutions Direct Supply EAPC Architects Engineers Ecumen Hospice EduCare & OnTrack Eldermark Software Encounter Telehealth Essity-TENA EZ Way Inc. Genoa Healthcare Geritom Medical Guardian Pharmacy Healthcare Purchasing Connection Ideacom Mid-America Infinity Rehab In-House Senior Services Institute for Environmental Assessment (IEA, Inc.) Lotus Pharmacy

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LUMENT Martin Bros. Distributing MatrixCare McKesson Medline Industries Miller Architects & Builders Minnesota Valley Testing Laboratories Moments Hospice Navigator Group Purchasing Northwest Respiratory Services Onsite Imaging and Speech Services Passion for Dining and Nutrition Pathway Health PharMerica Polaris Pharmacy Services Pope & Conner Consulting, Inc. Prime Care Technologies ResiDex Software See Me Inc. Select Rehabilitation Senior Care Solutions St. Croix Hospice Stanley Healthcare Sterling Long Term Care Pharmacy SYSCO Minnesota Textile Care Services Thrifty White Pharmacy Upper Lakes Foods Vaaler Insurance Vikor Scientific Vium Capital LLC

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IN 2022, CARE PROVIDERS OF MINNESOTA WILL CELEBRATE ITS 75TH ANNIVERSARY—75 YEARS AS A NON-PROFIT MEMBERSHIP ASSOCIATION WITH THE MISSION OF LEADING MEMBERS TO EXCELLENCE. In 1947, the long-term care profession faced challenges that called for an effective Association to provide advocacy, resources, and business support. Over the many years, the profession evolved and grew, and the Association both responded to and led these changes. We provided—and continue to provide—what our members need to succeed! Our 2022 celebration gives our members—and the profession as a whole—a perfect opportunity to reflect on the past and set our sights on the future!

Today, the Association represents a widely diversified group of providers along the full spectrum of care and services for seniors and persons with disabilities.

While we provide membership services in a far different manner from our beginning years, what hasn’t changed in 75 years is the reason for our existence—at its heart, it is still the relationship between the caregivers and the consumers of care that matters. The base of this Association are the members who devote themselves to improving lives for the customers they serve—for 75 years!

LOOK FOR EVENTS THROUGHOUT THE YEAR AS TOGETHER, WE COMMEMORATE OUR ANNIVERSARY AND PROUDLY CELEBRATE 75 YEARS OF

LEADING MEMBERS TO EXCELLENCE.