They’re our children, too Written by Velvet Cates, Marketing Manager, Canstar Restorations
Canstar has the resources to deliver ample equipment for emergency remediations, from hand-held thermal-imaging cameras to industrial capacity hot-air exchange drying trailers.
Performing restoration services for school districts requires that we follow a strict set of guidelines and protocols. We would expect nothing less. After all, risk management takes on a whole new meaning when lives are at stake, especially those of our children. For Canstar Restoration employees, this means treating the situation with the same careful attention we give each and every task, on each and every job. Let’s begin at the beginning. Each employee is carefully chosen to represent the team. Not only are we chosen by our ability to perform our job functions, but we’re also chosen by our ability to exhibit the traits that make our customers feel safe, secure and confident in our presence in their environment. Once on board, whether their role will 46
Ops Talk • Spring 2013
become an administrative role or a technical field role, orientation takes each new employee through a process of learning not only the company policies and procedures, but also the “company way” as defined by our unique culture of understanding and respect. It is imperative that we carry this willingness into the field on each and every job because it enables our team to easily grasp the critical nature of customized site safety and security. Restoration industry standards and guidelines are put into place to eliminate grey areas and unacceptable practices. Reputable restoration contractors welcome a challenge to confirm that they are indeed following restoration standard protocol. The Institute of Inspection, Cleaning,
and Restoration Certification (IICRC) (www.iicrc.org) has a well-recognized written restoration standard called the IICRC S500 that Canstar, along with most professionals in the industry, recognize and adhere to closely. All Canstar field technicians receive ongoing training to make sure they are competent when determining what the procedures are for addressing your water damage claims and whether the restoration project is done according to industry standards. For the lead field technicians, knowing the necessary equipment is available to them at a moment’s notice is vital to the success of their remediation. Having confidence that in a large loss situation, the company has the resources to deliver ample equipment, including industrial trailer-style hot-air exchangers,
