Florida Water Resources Journal - July 2022

Page 54

Test Yourself

What Do You Know About Water and Wastewater Management? Donna Kaluzniak

1. P er California State University at Sacramento’s “Manage for Success – Effective Utility Leadership Practices” (Manage for Success), when interviewing an applicant for employment, managers should structure the interview so that the candidate is speaking more than half the time by answering what type of questions? a. Q uestions about how the candidate spends their personal time. b. Questions about work experience that elicit a yes or no answer. c. Q uestions that are open-ended, dealing with the candidate’s work experience. d. Questions about a candidate’s family. 2. P er “Manage for Success,” what would be an acceptable pre-employment inquiry or statement during the job interview? a. Have you ever been arrested? b. Do you have any physical disabilities? c. D o you attend religious services on Sundays? d. What languages do you read, write, or speak fluently? 3. P er “Manage for Success,” what type of management style is defined as, “The manager maintains a nonthreatening, regular presence in employee work areas, personally communicating with the employees on work items of mutual interest and or concern.” a. b. c. d.

Management by Development Management by Communication M anagement by Expertise Management by Walking Around

4. P er “Manage for Success,” which management assessment program is a voluntary American Water Works Association (AWWA) benchmarking

program to help utilities achieve total quality performance in all areas of their operations? a. E nvironmental Management System (EMS) b. Management Assessment Profile (MAP) c. QualServe d. Six Sigma 5. P er “Manage for Success,” decisions can be classified based on their purpose or the level of impact to the organization. What decisions are described as those that set, change, or directly affect the objectives, resources, and policies of the organization, and affect the utility’s mission, vision, and goals? a. b. c. d.

anagement control decisions M Operational decisions Strategic decisions Transactional decisions

6. P er the Water Effective Utility Management website, the Ten Attributes of Effectively Managed Water Sector Utilities describe desired outcomes that are applicable to all water and wastewater utilities. One of the ten attributes, “Ensures utility leadership and staff work together to anticipate and avoid problems,” would be described as a. E mployee Leadership and Development. b. Operational Optimization. c. Operational Resiliency. d. Infrastructure Stability. 7. P er the Water Effective Utility Management website, there are five keys to management success: Leadership, Strategic Business Planning, Organizational Approaches, Measurement, and a. F inancial Assessment. b. Employee Recruitment and Retention. c. Continual Improvement Management Framework. d. Community Sustainability.

54 July 2022 • Florida Water Resources Journal

8. P er the Water Effective Utility Management website, there are two general approaches to performance measurement: benchmarking and a. environmental management systems. b. i nternal performance measurement. c. target completion measurement. d. statistical quality control. 9. P er “Manage for Success,” the first step in developing managerial technical skills is understanding how and why the facility was designed. Managers must then ensure that it operates the way it was designed by developing a formalized a. b. c. d.

o perating protocol (OP). p rocess control program (PCP). t roubleshooting guide (TG). s tandard operating procedure (SOP).

10. P er “Manage for Success,” the selection and scheduling of multi-year physical improvements, such as the phased replacement of wastewater pumping stations, is a. b. c. d.

a capital expenditure. c apital improvement planning. p art of the operating budget. s trategic planning. Answers on page 86

References used for this quiz: • C ampbell, Dan and Cherniak, Mike. California State University, Sacramento. “Manage for Success – Effective Utility Leadership Practices.” 1st Edition, 2005. • Effective Utility Management Collaborative Effort Website. Effective Utility Management. https://www.watereum.org/

Send Us Your Questions Readers are welcome to submit questions or exercises on water or wastewater treatment plant operations for publication in Test Yourself. Send your question (with the answer) or your exercise (with the solution) by email to: donna@h2owriting.com


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Display Advertiser Index

4min
pages 86-88

TREEO Center Training

2min
pages 79-80

News Beat

3min
pages 81-82

What is the Operators’ Initiative and Why is it

1min
page 76

FWEA Chapter Corner: South Chapter Meeting: Miami-Dade Water and Sewer Department Builds for the Future—Melody

2min
pages 70-71

C Factor—Patrick “Murf” Murphy

8min
pages 68-69

FSAWWA Speaking Out—Emilie Moore

4min
pages 72-74

Three Ion Exchange Technologies, One Tough Decision for Florida Utilities—Tyler Smith, Chris

18min
pages 62-67

Reader Profile— Felicity Appel

3min
page 61

Let’s Talk Safety: Jackhammer Safety

2min
page 60

FSAWWA 2022 Water Distribution System Awards

1min
page 58

Test Yourself—Donna Kaluzniak

3min
pages 54-55

In Memoriam: William Palan Allman

4min
page 49

Stormwater Management Planning: Does it

8min
pages 50-53

Emerging Renewal Technologies for Pressurized Pipelines—Steve Soldati

11min
pages 44-48

Students and Young Professionals Activities

2min
pages 28-29

Competitions

7min
pages 30-33

Operators Showcase

11min
pages 22-25

Women of Water Forum

7min
pages 26-27

Facility Tour

1min
page 19

Workshops and Technical Sessions

1min
page 21

CEU Challenge

4min
pages 8-9

Conference Highlights—Mish Clark

12min
pages 14-18

Exhibition

0
page 20

Addressing Per- and Poly-Fluoroalkyl Substances Through Source Water Assessments and Advanced Treatment Using Powdered Activated Carbon, Granular Activated Carbon, and Ion Exchange—

12min
pages 10-13

FWEA Focus—Sondra W. Lee

3min
pages 6-7

Fish Passage Program to Receive Federal Funding

3min
pages 4-5
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