Florida Water Resources Journal - July 2022

Page 86

SERVING FLORIDA’S WATER AND WASTEWATER INDUSTRY SINCE 1949

Test Yourself Answer Key From page 54 January 2016

Editorial Calendar

January.............. Wastewater Treatment February............ Water Supply; Alternative Sources March................. Energy Efficiency; Environmental Stewardship April................... Conservation and Reuse May .................... Operations and Utilities Management June................... Biosolids Management and Bioenergy Production July ..................... Stormwater Management; Emerging Technologies; Florida Water Resources Conference Review August............... Disinfection; Water Quality September......... Emerging Issues; Water Resources Management October.............. New Facilities, Expansions, and Upgrades November.......... Water Treatment December.......... Distribution and Collection Technical articles are usually scheduled several months in advance and are due 60 days before the issue month (for example, January 1 for the March issue). The closing date for display ad and directory card reservations, notices, announcements, upcoming events, and everything else including classified ads, is 30 days before the issue month (for example, September 1 for the October issue). For further information on submittal requirements, guidelines for writers, advertising rates and conditions, and ad dimensions, as well as the most recent notices, announcements, and classified advertisements, go to www.fwrj.com or call 352-241-6006.

Display Advertiser Index American ���������������������������������������������������������������������������������� 83 Blue Planet Environmental Systems ������������������������������������� 87 Carollo �������������������������������������������������������������������������������������� 63 CEU Challenge ��������������������������������������������������������������������������� 8 Data Flow Systems ������������������������������������������������������������������ 81 FJ Nugent ��������������������������������������������������������������������������������� 55 Florida Aquastore �������������������������������������������������������������������� 82 FSAWWA Fall Conference ��������������������������������������������������56-59 FSAWWA Water Conservation Awards for Excellence �������� 77 FWPCOA Training Calendar ��������������������������������������������������� 75 Gerber Pumps ���������������������������������������������������������������������������� 9 Hartzell Air Movement ������������������������������������������������������������� 85 Heyward �������������������������������������������������������������������������������������� 2 Hudson Pump & Equipment ��������������������������������������������������� 53 Hydro International �������������������������������������������������������������������� 5 Lakeside Equipment Corporation �������������������������������������������� 7 Mead & Hunt ����������������������������������������������������������������������������� 51 Pollardwater ����������������������������������������������������������������������������� 67 PolyProcessing ������������������������������������������������������������������������ 71 UF TREEO Center �������������������������������������������������������������������� 79 US Submergent ������������������������������������������������������������������������ 45 Wascon ������������������������������������������������������������������������������������� 73 Xylem ���������������������������������������������������������������������������������������� 88

86 July 2022 • Florida Water Resources Journal

1. C ) Questions that are open-ended, dealing with the candidate’s work experience. Per “Manage for Success,” Chapter 1. Supervising, Section 1.302 Interviewing, “Attempt to structure the interview so that the candidate is speaking more than half the time. Ask open-ended questions that deal with the candidate’s experience, rather than questions that can be answered with a ‘yes,’ ‘no,’ or other one-word response.”

2. D) What languages do you read, write, or speak fluently?

Per “Manage for Success,” Section 1.302 Interviewing, Table: Acceptable and Unacceptable Pre-Employment Inquiries, • “Subject – National Origin or Ancestry • Acceptable Pre-Employment Inquiries – Language applicant reads, speaks, or writes fluently • Unacceptable Pre-Employment Inquiries – Applicant’s nationality, lineage, ancestry, national origin, descent, or parentage. – Date of arrival in the United States or port of entry, how long a resident. Nationality of applicant’s parents or spouse; maiden name of applicant’s wife or mother. – Language commonly used by applicant. “What is your mother tongue?” How applicant acquired ability to read, write, or speak a foreign language.”

3. D) Management by Walking Around Per “Manage for Success,” Chapter 3. Human Relations, Section 3.11 Management Style, “Management by Walking Around. The manager maintains a nonthreatening, regular presence in employee work areas, personally communicating with the employees on work items of mutual interest and or concern.”

4. C) QualServe

Per “Manage for Success,” Chapter 4. Planning and Organizing, Section 4.8 Management Assessment Program, “QualServe is a voluntary American Water Works Association (AWWA) benchmarking program that helps utilities achieve total quality performance in all areas of their operations. The QualServe assessment involves performance evaluations in 15 different areas through the use of a self-assessment questionnaire completed by ALL employees.”

5. C) Strategic decisions

Per “Manage for Success,” Chapter 7. Decision Making, Section 7.1 Decision Levels, “Strategic decisions are those that set, change, or directly affect the objectives, resources, and policies of the organization, and affect the utility’s mission, vision, and goals. Decisions at this level are among the most important responsibilities of a utility manager. Characteristics of strategic decisions include: • They typically involve relatively complex issues. • They carry the highest risk. • Few people are authorized to make decisions at this level.”

6. C) Operational Resiliency.

Per the Water Effective Utility Management website, Interactive Primer page, “The Ten Attributes of Effectively Managed Water Sector Utilities describe desired outcomes that are applicable to all water and wastewater utilities. . . Operational resiliency ensures utility leadership and staff work together to anticipate and avoid problems. Proactively identifies, assesses, establishes tolerance levels for and effectively manages a full range of business risks (including legal, regulatory, financial, environmental, safety, security, and natural-disaster-related) in a proactive way consistent with industry trends and system reliability goals.”

7. C ) Continual Improvement Management Framework.

Per the Water Effective Utility Management website, Interactive Primer page, “The Keys to Management Success are Leadership, Strategic Business Planning, Organizational Approaches, Measurement, and Continual Improvement Management Framework.”

8. B ) internal performance measurement.

Per the Water Effective Utility Management website, Interactive Primer page, “There are two general approaches to performance measurement. • Internal performance measurement. . . involves evaluating current internal utility performance status and trends. It can also include comparison of outcomes or outputs relative to goals, objectives, baseline status, targets, and standards. • Benchmarking. . . is the overt comparison of similar measures or processes across organizations to identify best practices, set improvement targets, and measure progress within or sometimes across sectors. A utility may decide to engage in benchmarking for its own internal purposes or in a coordinated fashion with others.”

9. C ) process control program (PCP).

Per “Manage for Success,” Chapter 8. Technical Issues and Regulatory Compliance, Section 8.2 Controlling the Treatment Process, “If the first step in developing managerial technical skills is understanding how and why a facility is designed the way it is, then the next major step is ensuring that it operates the way it was designed to operate. This is achieved by developing and managing a formalized process control program (PCP).

10. B ) Capital Improvement Planning (CIP).

Per “Manage for Success,” Chapter 9. Financial Management, Section 9.6 Capital Budgets, “Capital improvement planning (CIP) is the selection and scheduling of multi-year physical improvements. Consider the phased replacement of six wastewater pumping stations part of the CIP program.”


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Articles inside

Display Advertiser Index

4min
pages 86-88

TREEO Center Training

2min
pages 79-80

News Beat

3min
pages 81-82

What is the Operators’ Initiative and Why is it

1min
page 76

FWEA Chapter Corner: South Chapter Meeting: Miami-Dade Water and Sewer Department Builds for the Future—Melody

2min
pages 70-71

C Factor—Patrick “Murf” Murphy

8min
pages 68-69

FSAWWA Speaking Out—Emilie Moore

4min
pages 72-74

Three Ion Exchange Technologies, One Tough Decision for Florida Utilities—Tyler Smith, Chris

18min
pages 62-67

Reader Profile— Felicity Appel

3min
page 61

Let’s Talk Safety: Jackhammer Safety

2min
page 60

FSAWWA 2022 Water Distribution System Awards

1min
page 58

Test Yourself—Donna Kaluzniak

3min
pages 54-55

In Memoriam: William Palan Allman

4min
page 49

Stormwater Management Planning: Does it

8min
pages 50-53

Emerging Renewal Technologies for Pressurized Pipelines—Steve Soldati

11min
pages 44-48

Students and Young Professionals Activities

2min
pages 28-29

Competitions

7min
pages 30-33

Operators Showcase

11min
pages 22-25

Women of Water Forum

7min
pages 26-27

Facility Tour

1min
page 19

Workshops and Technical Sessions

1min
page 21

CEU Challenge

4min
pages 8-9

Conference Highlights—Mish Clark

12min
pages 14-18

Exhibition

0
page 20

Addressing Per- and Poly-Fluoroalkyl Substances Through Source Water Assessments and Advanced Treatment Using Powdered Activated Carbon, Granular Activated Carbon, and Ion Exchange—

12min
pages 10-13

FWEA Focus—Sondra W. Lee

3min
pages 6-7

Fish Passage Program to Receive Federal Funding

3min
pages 4-5
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