Google IT Support Professional

Google IT Support Professional

Employment Outlook

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sample of reported job titles:

Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist

Earning Potential In Nashville-Davidson--Murfreesboro--Franklin, TN:

● Workers on average earn $48,100. ● 10% of workers earn $36,810 or less. ● 10% of workers earn $72,170 or more.

Earning Potential In Tennessee:

● Workers on average earn $47,040. ● 10% of workers earn $29,970 or less. ● 10% of workers earn $69,450 or more. ● 2028 Projected Employment 11,410 ● Projected Annual Job Opening 2018-2028 1,030

Class Objective Certification

This training program will provide participants with basic technical skills and knowledge that will prepare them for an entry level IT support position, as well as a better understanding and higher confidence when using common computer applications.

Fees None

Delivery Method

Virtual Coursera training course including a weekly virtual peer learning session that includes job preparation, resume and interview workshops, and other work readiness skills (job readiness classes start every 4 weeks and occur on Tuesdays and Wednesdays). Also included are extra in-person lab activities and classes that are supplemental to the Coursera content.

Duration

12-18 weeks, minimum 16-20 hours a week ideally

The extra lab sessions occur once a month (in Lifsey and in Clarksville) and last around 2 hours

Prerequisites & Assessments

Have an interest and familiarity with computers, fixing household IT issues and or have professional or informal experience working in IT. Pass Northstars assessments: Computer Basics with an 85% or higher, Internet Basics with an 85% or higher, and Windows 10 with a 75% or higher. Participants must be at least 18 years old, have a high school diploma or equivalent, pass basic computer, reading and math assessments, and develop a service plan with a career coach. Has internet access and a computer or laptop (if not, this will be addressed during enrollment)

Curriculum

This program contains 5 courses that include topics on technical support fundamentals, the binary system, building a computer, computer networking, operating systems, configuring hardware, managing software, system administration, IT infrastructure services, and IT security. There are also 3 lab sessions that coincide with the Coursera curriculum. These labs include hands-on training in disassembling a desktop computer (Lab I), a laptop (Lab II), and installing Linux (Lab III). These lab sessions occur once a month (in order) and there is one class at the Lifsey building and another in Clarksville.

Accreditation

Google IT Support Professional Certificate

Space Requirements

Computer lab/classroom space (Shared)

Staff

1-2 instructors per Google IT program (some specialization, but also overlap, which could look like 1 instructor covering two programs) 1 Technology Recruiter

Equipment

12 laptops to rent out to virtual participants Hotspots for participants to rent out Computer mice and keyboards, pens and paper, folders/binders For the extra lab sessions: Computer diagram handouts, desktops and laptops (7 each), external hard drives (2), ESD mats and antistatic wrist straps (4 each), thermal paste, alcohol and cotton pads, screw driver set, tool kit, pens and sticky notes, plastic cups, computer monitor, and HDMI cables

Supplies

Instructor and participant guides (available in Spanish) Certificate Outline

Stipends

No