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STRENGTHEN YOUR ADMIN BACKBONE On the surface of it, admin isn’t the most exciting of topics, but what a difference it makes to the success or failure of any business! We talk to Rhonda Ridge of AdminBase about just how important it is for installation businesses to get their admin house in order. It is easy to underestimate the importance of admin in a business. You could be forgiven for thinking that it isn’t that important, requires an inordinate amount of time to stay on top of, and quite frankly is a bore to complete. Even the management teams that rely so heavily on the data created by admin to aid decision making, can find it hard to maintain a solid system of communication and data input. We may all start with the best of intentions, but the day to day running of the business almost always takes precedence over completing forms or updating colleagues. However, admin is the backbone of an organisation, and when done well, the entire business can run more smoothly and efficiently, making everyone’s lives easier, as Rhonda explains: “I designed the AdminBase installer management system having worked in an installation business for many years. I understand the pressure teams are under in this sector and how when things are busy, internal communication falls by the wayside. It doesn’t seem important at the time that you scribble a note for a colleague, but then in no time at all, a misunderstanding has spread, and precious time has been wasted. AdminBase allows installation businesses to input data quickly with intuitive interfaces that are easy to use. As soon as data in
I designed the AdminBase installer management system having worked in an installation business for many years. I understand the pressure teams are under in this sector and how when things are busy, internal communication falls by the wayside.”
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input, it is live for all users to refer to, ensuring no-one is caught short by misinformation or lack of information when talking to a customer, or colleague.
SUPPORT FROM START TO FINISH “AdminBase supports installation businesses across their entire operation too, including customer service, sales, marketing, accounts, and time management. Our recent partnership with PricepointTM Sales – an online system that helps installers sell their products – has enhanced our offering further, with more support for sales teams selling in the home. PricepointTM is a great fit for AdminBase because it is also simple and intuitive to use. The system holds endless product types and uses professional highdefinition images to support a professional sales pitch. Installation sales teams can even use the system without an internet connection saving any embarrassing down time trying to connect to Wi-Fi. The system also boasts Manufacturing IntelligenceTM, highlighting any restrictions
AdminBase - Ab Initio Managing Director, Rhonda Ridge
that may occur with certain product combinations. And when the final selection has been made, it creates customised quotations to leave with the homeowner. “Of course, the sale is just the beginning of admin for home improvement companies and because AdminBase was designed specifically for installation businesses, the system drives the admin requirements of all departments at every stage of the process. The system allows you to gather confirmation signatures electronically; gives homeowners access to a Customer Portal to confirm appointments, pay invoices and report snagging issues; assists the tracking of materials into and out of the warehouse or factory with an integrated barcode scanning facility; and enables reporting on key aspects of the business. And if any action is incomplete or running behind deadline it is flagged in the easy-to-read reporting systems that use a traffic light system to help identify priorities. With all these features and more, the AdminBase installer management system genuinely supports the entire business. “Admin is an age-old bug bear, but this doesn’t have to be its fate. AdminBase is a fully integrated management system that is tried and tested and is proven to offer internal efficiencies as well as benefits to the consumer. It supports installation businesses at every step of the way so they can spend less time on behind the scenes admin, and more time doing what they do best – installing great products.”
July 2022 | www.glassnews.co.uk
