Our range of Services for South Tyrol's Companies

Chamber of Commerce of Bolzano/Bozen Our Range of Services for South Tyrol’s Companies

Table of Contents

Who we are

page 4

Register of Companies, Crafts, Qualification for Business Professions

page 6

IER - Institute for Economic Research

page 8

School and Economy

page 10

Woman in Business

page 12

WIFI – Training and Human Resource Development page 14 Alternative Finance

page 16

Business Start-up and Business Transfer

page 18

Innovation and Company Development

page 20

Family-Friendly Company

page 22

Patents and Trade Marks

page 24

PID - Digital Company

page 26

Digitalisation and E-Government

page 28

Agriculture

page 30

Register of Environmental Protection

page 32

Standard prices for Construction Projects

page 34

Legal Metrology, Product Safety and Protection of Competition

page 36

Alternative Dispute Resolution, Corporate Crisis and Bankruptcy

page 38

Export and Internationalisation

page 40

Foreign Trade

page 42

Enterprise Europe Network

page 44

IDM Südtirol - Alto Adige

page 46

Mercantile Museum

page 48

Meeting and Conference Room Hire

page 50

The most important Contacts at a Glance

page 52

Adresses and Opening Hours

page 54

Chamber of Commerce of Bolzano/Bozen Your Partner for the Economy

The Chamber of Commerce of Bolzano/Bozen is partner of South Tyrol’s economy and an important service provider for it. As the competent contact for South Tyrol’s companies the Chamber of Commerce offers help with economic research, training and further education, innovation and company development, register of companies, settlement of disputes, corporate crisis, bankruptcy, etc. Furthermore the Chamber of Commerce organises events, gives talks on economic topics and promotes cooperation and networking between companies.

This folder should give you an overview of the services the Chamber of Commerce offers to South Tyrolean companies.

We are looking forward to cooperate and exchange ideas with you.

Hon. Michl Ebner

Alfred Aberer

President of the Chamber of Commerce of Bolzano/Bozen

General Secretary of the Chamber of Commerce of Bolzano/Bozen

Your Partner for the Economy

The Chamber of Commerce of Bolzano/Bozen is an important partner for the South Tyrolean economy. The duties and responsibilities of the Chamber of Commerce include counselling public service decision makers, economic research, promotion of the economy and provision of economicoriented services for local companies, as well as implementation of its sovereign functions. There is a strong emphasis on the autonomy of the Chamber of Commerce. The economy itself determines the structure of the organs and through these organs its programme of activity.

Promoting the economy is an important function of the Chamber of Commerce of Bolzano/Bozen. It is geared to the needs of South Tyrol’s companies and includes the sectors of Training and Further Education, Company Development, Business Start-up and Transfer, Innovation Service and Business Cooperation, Alternative Dispute Resolution, Corporate Crisis and Bankruptcy. Another important sphere of activity of the Chamber of Commerce is economic research and monitoring. Based on objective information, it draws up economic studies and analyses that allow a factual and professional discussion of economic policy to take place in South Tyrol. The Chamber of Commerce of Bolzano/Bozen also exercises official functions. These include maintaining a register of companies and lists of business professions, the registration of patents and trademarks, the legal metrology and complying with regulations in the environmental sector, as well as issuing documents for foreign trade.

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Chamber of Commerce of Bolzano/Bozen Contact: President Hon. Michl Ebner Tel. 0471 945 612 E-Mail: segreteriagenerale@camcom.bz.it General Secretary Alfred Aberer Tel. 0471 945 615 E-Mail: segreteriagenerale@camcom.bz.it Secretary’s Office Tel. 0471945 611 E-Mail: segreteriagenerale@camcom.bz.it

Click on to our web pages at www.handelskammer.bz.it.

WHO WE ARE

5

Your Partner for Company Information

Would you like to get the address of a specific company, the name of its owner, its corporate capital or something similar? Do you need information on starting a business in South Tyrol?

Would you like to know, if your business experience or education qualifies you to set up your own business? Would you like to have online access to the Register of Companies database?

Then our Registration Office and the Register of Companies are the right place for you.

Our core areas of responsibility: - Registration, changes and deletions of companies - Issuing certificates, trade directories and copies of deposited balance sheets and documents - Verification of the professional qualifications for several protected business professions - Authentication of business records - Information about starting a business - Telematic counter for economic activities (SUAP)

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Register of Companies, Crafts, Qualification for Business Professions Contact: Director and Crafts Martin Ferrari Tel. 0471 945 643 E-Mail: registroimprese@camcom.bz.it Register of Companies Enza Dichiara Tel. 0471 945 627 E-Mail: registroimprese@camcom.bz.it Qualification for Business Professions Georg Tiefenbrunner Tel. 0471 945 632 –663 E-Mail: qualificheprofessionali@camcom.bz.it Annual Fees Irene Langebner Tel. 0471 945 683 E-Mail: contabilita@camcom.bz.it SUAP Alexander Dalsasso Tel. 0471 945 532 E-Mail: suap@camcom.bz.it

About 38.000 applications are filed annually in the register of companies and 9,900 balance sheets are deposited. It‘s possible to get information about more than six million companies throughout Italy.

REGISTER OF COMPANIES, CRAFTS, QUALIFICATION FOR BUSINESS PROFESSIONS

7

Your Partner for Economic Information and Economic Analysis

Do you need information and facts on economic topics at a local, national or international level? Are you interested in opinions regarding economic policy and suggested actions or lectures on economic subjects? Do you need supporting documents on the structure, specific features and development of South Tyrol‘s economy?

Then the IER – Institute for Economic Research of the Chamber of Commerce is your competent partner.

Our core areas of responsibility: - Information and details on economic questions – local and worldwide - Analysis of economic problems and trends - Comments and suggested actions - Lectures on economic subjects - Documents on South Tyrol‘s economy - Competition ”Bachelor‘s and Master‘s theses on the South Tyrolean economy“

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IER - Institute for Economic Research Contact: Director and Economic Policy Georg Lun Tel. 0471 945 708 E-Mail: ire@camcom.bz.it Surveys and Analysis Urban Perkmann Tel. 0471 945 708 E-Mail: ire@camcom.bz.it Economic Information Luciano Partacini Tel. 0471 945 708 E-Mail: ire@camcom.bz.it

The IER - Institute for Economic Research answers every year about 600 requests for economic information from companies, institutions and students.

IER - INS T IT UT E FO R E C O N O M IC R E S E AR C H

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Your Partner in Schools

Do you want to cooperate with the local schools? Do you want to introduce your company and its activity to them? Would you like to touch base with your employees of tomorrow?

Are you interested in gaining an insight into the education of young South Tyroleans and do you want to help shape it?

Then our colleagues of the service School and Economy would be happy to help you organise a project in cooperation with schools.

Are you a teacher and would you like your students to better understand the local economy? Are you looking for companies open to exchanges with schools? Do you need documentation on South Tyrol‘s economy suitable for teaching your students? Then we are happy to help you!

Our core areas of responsibility: - Support for companies seeking cooperation with schools - Student workshops and teaching material and videos - Implementation of events and competitions that bring schools and companies closer together - Visits to the Chamber of Commerce for students - Placement exchange for students - Orientation projects for classes

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School and Economy

Contact:

School and Economy Tel. 0471 945 708 - 717 E-Mail: scuola.economia@camcom.bz.it

Each year over 50 economic and business workshops are organised in schools and more than 4,000 handouts are passed on to students in South Tyrol.

S C H O O L AN D E C O N O M Y 11

Your Partner for strengthening the Position of Women in Business

It is a central aim of the Chamber of Commerce of Bolzano/ Bozen to enhance the role of women in the economy. The initiative Woman in Business is addressed to female entrepreneurs and freelancers, self-employed women and women in managerial positions. The Chamber of Commerce wants to take concrete action through information, training and advice in order to encourage women to become self-employed or to take on leadership roles.

In 2011 the Advisory board for the promotion of female entrepreneurship was established. This internal committee of the Chamber of Commerce of Bolzano/Bozen is formed by a female representative of every organisation in the Chamber Council and the female members of the Chamber Board.

The committee is a platform that promotes dialogue among the sectors and policies that enhance the position of women in the economy.

The main objectives: - Strengthen the role of women in the economy - Support female entrepreneurship - Create specific financing possibilities - Promote family-friendly businesses - Promote the establishment of women’s businesses - Promote women as members of administrative boards - Promote exchanging experience through business networking - Organise further education and events, including the Woman in Business initiative.

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Woman in Business

Contact: Initiative Woman in Business WIFI – Training and Human Resource Development Tel. 0471 945 666 E-Mail: wifi@camcom.bz.it www.wifi.bz.it Advisory Board for the Promotion of Female Entrepreneurship Luca Filippi Tel. 0471 945 684 E-Mail: contabilita@camcom.bz.it

More than 10.700 women’s businesses are registered in the Register of Companies.

WO M AN IN B US IN ES S 13

Your Partner for Professional Training and Human Resource Development

Would you like to realise your full potential? Do you want to upgrade your skills and proficiency, so that you can keep up with the constant new challenges of your job? Would you like your employees and managers to develop their skills in specific areas? Are quality and professionalism priorities for you?

Then you should contact the WIFI - Training and Human Resource Development of the Chamber of Commerce of Bolzano/Bozen.

WIFI has been helping businesses to continuously development for 40 years. Our goal is the success of people and companies.

Our core areas of responsibility: - Cross-sector training The intercorporate company training includes a wider variety of continuing professional development on current practice-relevant topics: seminars, courses, conferences, webinars, e-learning and innovative teaching methods.

- Advice on Training, Information on HRD & HRM Advice on professional development and in-company training, information on human resource development (HRD), human resource management (HRM) and talent management.

- Educational initiatives and projects Every year the WIFI organises some special initiatives for the South Tyrolean business community on relevant topics, such as digitalisation, internationalisation, talent management, etc.

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WIFI – Training and Human Resource Development Contact: WIFI – Training and Human Resource Development Christine Platzer Tel. 0471 945 666 E-Mail: wifi@camcom.bz.it www.wifi.bz.it

Succeed with WIFI!

WIFI has 40 years of experience in designing and organising professional development training for the South Tyrolean economy.

WIFI – TRAINING AND HUMAN RESOURCE DEVELOPMENT 15

Your Partner for Alternative Finance Instruments

Do you want to make investments in your company? Are you interested in alternatives to the conventional bank loan?

Would you like to be informed about the many options of corporate finance? Are you aware of the possibilities of bond issuing? Do you need guarantees in order to ask for a loan?

Then the Chamber of Commerce will be on your side when it comes to Alternative Finance Instruments.

Our core areas of responsibility: - Commitment for easier access to credit for SMEs - Cooperation with South Tyrol Finance and the guaranty institutions Confidi, Garfidi and CreditAgri Italia - Concrete support of local enterprises through the instalment of a guaranty fund - Information and events on alternative forms of finance (for example “minibonds” and “microbonds”) - Provision of a practical guide on corporate finance

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Alternative Finance Instruments Contact:

Luca Filippi Tel. 0471 945 610 E-Mail: contabilita@camcom.bz.it

The Chamber of Commerce made available e10 million for the rotation fund and e12 million for the counter guaranty fund of the guaranty institutions.

AL T E R N AT IVE FIN AN C E 17

Your Partner for a successful Business Start-up and Business Transfer

Are you considering becoming self-employed? Do you want to be your own boss at long last? Do you want to transfer your business soon to your successor? Are you just about to take over a business?

Then contact our service points for Business Start-up and Business Transfer for further information.

Our core areas of responsibility: - Information material and guides for business start-up and business transfer - Orientation and information - Consultations with experts - Online business plans for a successful business start-up - Lectures, organisation of events - Information on financial support - Initiatives for young entrepreneurs - Organisation of the South Tyrol Founders‘ Day

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Business Start-up and Business Transfer Contact: Business Start-up Sabine Platzgummer Tel. 0471 945 671 E-Mail: startup@camcom.bz.it

Thomas Lunger Tel. 0471 945 656 E-Mail: startup@camcom.bz.it

Gerold Pichler Tel. 0471 945 542 E-Mail: startup@camcom.bz.it

Business Transfer Sabine Platzgummer Tel. 0471 945 671 E-Mail: generation@camcom.bz.it

Every year more than 300 people contact the Chamber of Commerce Business Start-up Service for information on how to start their own business.

BUSINESS ST AR T -UP AN D B US I N E S S T R AN S F E R 19

Your Partner for a practical Implementation of your Innovation Projects

Do you have an idea for a new product, a new procedure or improved organisation of your company? Would you like to implement this new idea very quickly and effectively into a marketable solution, but you need a competent partner to conceive, implement and introduce your innovative idea into the market?

Our Innovation Service will help you to systematically identify new possibilities and increase the probability of your innovation succeeding.

Our core areas of responsibility: - Contacts with experts and specialists from the economic and scientific sectors for a successful transfer of knowhow - Information on programmes to promote innovations - Organisation of events - Setting up and successful implementation of business cooperation in order to exploit to the full the new potential of the union - Training on Innovation & Digitalisation in South Tyrol’s companies - Organisation of the annual Innovation Day

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Innovation and Company Development Contact:

Irmgard Lantschner Tel. 0471 945 657 E-Mail: innovation@camcom.bz.it

Monika Condin Tel. 0471 945 664 E-Mail: innovation@camcom.bz.it

Since 2002, the Innovation Day has been held annually as a meeting place for innovationfriendly companies.

INNOV ATI O N AN D C O M P AN Y D E VE L O P M E NT 21

Your Partner for a Family-Friendly Personnel Policy

Is the reconciliation of work and family important to you?

Would you like your company to be family-friendly and your employees to be more contented and motivated? Do you want to improve the image of your company and send a clear signal to the labour market by promoting a familyconscious personnel policy?

Then you should contact the service Family-Friendly Company at the Chamber of Commerce of Bolzano/Bozen, if you need further information on how to introduce and implement family-friendly measures.

Our core areas of responsibility: - Initial counselling on reconciling work and family life and developing a family-friendly HR policy - Free informative material - Contacts with experts and successful companies - Information on financial support - Support for the audit familyandwork and annual certificate award ceremony

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Family-Friendly Company

Contact:

Christine Frei Tel. 0471 945 642 E-Mail: famiglialavoro@camcom.bz.it

Irmgard Fiechter Tel. 0471 945 535 E-Mail: famiglialavoro@camcom.bz.it

Almost 100 companies and organisations in South Tyrol have received the certificate ”familyandwork”.

FAM I L Y -FR IE N D L Y C O M P A NY 23

Your Partner for Industrial Property Rights

Would you like to have your invention protected, to lodge a new trade mark and to safeguard your own ideas and inventions? Would you like to gather information about the level of technology in a specific field and gain inspiration from the progress of others?

Then the right place for you is our Department for Patents and Trade Marks and the Patlib-Centre (Patent library) of the Chamber of Commerce. You should make this your first point of contact concerning industrial property rights.

Our core areas of responsibility: - Informative material and guidelines - Consulting service - Consultations with experts - Presentations and information meetings - Registration of national and international trade marks - Registration of national designs - Patents and utility models applications - Assistance with the application for EU trade marks and community designs - Worldwide research on industrial property rights

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Patents and Trade Marks

Contact:

Alessandro Franzoi Tel. 0471 945 514 E-Mail: brevettimarchi@camcom.bz.it

Karin Pichler Tel. 0471 945 531 E-Mail: brevettimarchi@camcom.bz.it

Jana Stauder Tel. 0471 945 534 E-Mail: brevettimarchi@camcom.bz.it

Over 300 trademark deposits are carried out every year.

P AT E N T S AN D T R AD E M ARK S 25

Your Partner for Digital Transformation

Would you like to prepare your company for the challenges of digitalisation?

Do you need advice on e-commerce or are you looking for local experts to develop your digital projects? Would you like to put your homepage to the test and optimise it? Do you need support in determining both the digital maturity of your organisation and the digital skills of your employees?

Then you should contact PID - Digital Company of the Chamber of Commerce of Bolzano/Bozen.

Our core areas of responsibility: - Advice on ”E-Commerce“ and ”Internet and Law“ - Homepage check - Digital tools to determine a company‘s digital maturity and the digital skills of employees - Organisation of informational events and further training measures in cooperation with WIFI - Mediation of experts and specialist contributions - Information on Industry 4.0 technologies - Guides and information material

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PID - Digital Company

Contact:

Margit Lintner Tel. 0471 945 691 E-Mail: digital@camcom.bz.it

Julia Plankensteiner Tel. 0471 945 692 E-Mail: digital@camcom.bz.it

The annual Digital Day provides information on new technologies and their applications.

P I D - D IGI T AL C O M P A NY 27

Your Partner for Digitalisation

Would you like to register your business electronically with all the responsible authorities? Do you want to issue an electronic invoice to a public administration? Would you like to make a telematic payment of the annual fee of the Chamber of Commerce?

The Chamber of Commerce of Bolzano/Bozen is at your disposal for inquiries regarding Digitalisation and E-Government.

Our core areas of responsibility: - Telematic counter for economic activities (SUAP) - Digital signature - Digital SPID identity for the electronic identification in e-government services - Certified electronic e-mail (PEC) - Electronic invoices to public administrations - Telematic payment of the annual fee of the Chamber of Commerce - Digital vidimation of the account books and similar

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Digitalisation and E-Government Contact:

Tel. 0471 945 529 E-Mail: servizidigitali@camcom.bz.it

Each year about 5,000 digital signatures are issued and about 6,000 documents are sent in electronic format through the telematic counter for economic activities SUAP.

D I GI T AL I S AT ION 29

Your Partner for Agriculture

Do you produce South Tyrolean high-quality wine? Do you wish to be registered at the Board of control for wines? Do you have any questions relating to the legislation on wine or labelling of wine bottles? Are you interested in data regarding the production and storage of fruit?

Then the Agriculture Department in the Chamber of Commerce is the right place for you.

Our core areas of responsibility: - Board of control for wines - Issue of DOC (Controlled Appellation of Origin)certificates - Implementation of DOC quality inspections - Wine legislation and law on descriptive markings - Survey of the production and storage of fruit

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Agriculture

Contact:

Christof Pichler Tel. 0471 945 519 E-Mail: agri@camcom.bz.it

The Agriculture Department certifies 2,000 high quality wines, 600 hectares of land under cultivation and 60 wine producers each year.

AGR IC UL T U R E 31

Your Partner for Environmental Protection

Do you need help to fulfill correctly the legal obligations concerning waste? Are you interested in the correct execution of waste management? Do you want to be informed about legislative reforms?

Then you can appeal to the department for Environmental Protection of the Chamber of Commerce.

Our core areas of responsability: - National Register of Waste Management Companies - Annual Environmental Statements (MUD) - Register of producers of electrical and electronic equipment (AEE) - Register of fluorinated gases (F-gas) - Register of producers of batteries and accumulators - Traceability of waste - Advice and training of companies in waste management

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Environmental Protection

Contact:

Benedetta Bracchetti Tel. 0471 945 654 E-Mail: ambiente@camcom.bz.it

The department for Environmental Protection numbers more than 3,000 entries in the register of Waste Management Companies, more than 300 each in the AEE-register and in the battery register, as well as more that 1,000 in the F-Gas register.

E N VI R O N M E N T AL P R O T E C T I ON 33

Your Partner for the Standard Prices for Construction Projects

Are you the owner of a company in the building sector? Are you working on projects in structural or civil engineering?

Are you interested in the standard prices for cost estimations?

Then you should look up the Register of Standard Prices for Construction Projects of the Chamber of Commerce of Bolzano/Bozen and the Public Procurement Agency of the Autonomous Province of Bolzano/Bozen.

Our core areas of responsibility: - Annual release of the updated Register of Standard Prices for Construction Projects - Appointment of the competent committee for price coordination - Close collaboration with the pricing board for structural and civil engineering and electronic and special equipment - Digital download of the documentation in German and Italian as well as in several formats - Provision of an efficient service for the whole building sector in South Tyrol

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Register of Standard Prices for Construction Projects Contact: Protection of Competition Benedetta Bracchetti Tel. 0471 945 654 E-Mail: tutelaconcorrenza@camcom.bz.it Public Procurement Agency Toll free number: 800 885 122 E-mail: e-procurement@provincia.bz.it

The standard price index for projects in structural and civil engineering contains a total of 20,000 registered positions that are revised each year.

R E GIS T E R O F S T AN D AR D P R IC E S 35

Your Partner for Legal Metrology, Product Safety and Protection of Competition

Is your scale suitable and calibrated for commercial activity? Are your pieces of jewellery of precious metal lawfully chased? Do your products fulfil the safety and information requirements of users and consumers? Do you want to know which guarantees you have to ensure your customers?

Then you can appeal to the departments for Legal Metrology, Product Safety and Protection of Competition of the Chamber of Commerce in order to receive the right answers to your specific questions.

Our core areas of responsability: - Calibration of measuring instruments (scales, volume meters, etc.)

- Qualification of private suppliers to execute periodic calibration of measuring instruments - Monitoring of finished packaging and net weight - Monitoring the carat and alloy standards of objects made from precious metals (gold, silverware, platinum, palladium) - Qualification of repairers for the installation and calibration of measuring instruments and digital tachograph cards - Implementation of European obligations on security and identification marking of consumer goods - Partner network on technical standard - Advice on customer and market protection - Food Label Check - a Web application for the immediate calculation of nutritional values on food labels 36

Legal Metrology, Product Safety and Protection of Competition Contact: Legal Metrology Thomas Delmonego and Stefan Nigg Tel. 0471 945 681 E-Mail: metrico@camcom.bz.it Product Safety and Food Labelling Lukas Pichler and Greta Crepaz Tel. 0471 945 698 - 660 E-Mail: sicurezzaprodotti@camcom.bz.it Protection of Competition Benedetta Bracchetti Tel. 0471 945 557 E-Mail: tutelaconcorrenza@camcom.bz.it

The Legal Metrology Service checks almost 800 volume measuring instruments for petrol and diesel annually and the Service for Product Safety and Food Labelling carries out about 300 one-to-one counselling sessions. 840 customers use Food Label Check every year.

LEGAL M E T R O L O GY , P R O D UC T S AFE TY A N D P R O T E C T I O N O F C O M P E T I T ION 37

Your Partner for Conflict Resolution, Corporate Crisis and Bankruptcy

Would you like to settle your business disputes out of court, quickly and at reasonable cost? Do you want to resolve conflicts through mediation? Do you want to settle disputes by mediation? Have you had difficulties over an extended period of time to deal with your financial liabilities and would you like to start over economically? Would you like to start a conciliation process regarding a controversy over an online purchase?

The Alternative Dispute Resolution and Overindebtedness department of the Chamber of Commerce of Bolzano/Bozen offers the best solution to your problems.

Our core areas of responsibility: - Arbitration - Assessments - Mediation - Corporate Crisis and Bankruptcy Department - Arbitration board for online trade

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Alternative Conflict Resolution, Corporate Crisis and Bankruptcy Contact:

Ivo Morelato Tel. 0471 945 562 E-Mail: adr@camcom.bz.it

Secretary’s Office Tel. 0471 945 605 E-Mail: arbitration@camcom.bz.it Alternative Dispute Resolution Tel. 0471 945 561 E-Mail: adr@camcom.bz.it Corporate Crisis and Bankruptcy Tel. 0471 945 562 E-Mail: adr@camcom.bz.it

The Arbitration Court and Mediation Service of the Chamber of Commerce supervise every year approximately 900 proceedings.

ALTERNATIV E CO N FL IC T R E S O L UT I O N , C O R P O R A TE C R I S I S AN D B AN KR UP T C Y 39

Your Partner for Export and Internationalisation

Do you have any questions about preparing, concluding or processing deliveries of goods to other EU countries or exporting goods to third countries? Are you interested in providing craftsmen and assembly services and sending your employees abroad? Are you faced with issues such as dealing with international transport, payment transactions and other legal issues involved in international trade?

Are you looking for new customers and business partners in Italy and abroad and would like to check their creditworthiness?

Then you should contact the Internationalisation Department of the Chamber of Commerce of Bolzano/Bozen.

Our core areas of responsibility: - Initial information and advice on export and internationalisation issues - Address databases for finding new customers and business partners - Databases providing information on companies and credit checks - Further training initiatives in cooperation with WIFI in the field of exports and internationalisation - Organisation of informative events - Provision of documents and contacts

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Export and Internationalisation Contact: Internationalisation Thomas Lunger Tel. 0471 945 656 E-Mail: international@camcom.bz.it

Julia Plankensteiner Tel. 0471 945 692 E-Mail: international@camcom.bz.it

Gerold Pichler Tel. 0471 945 542 E-Mail: international@camcom.bz.it

South Tyrol’s businesses export to approximately 170 different countries around the world.

EXP O R T AN D I N T E R N AT I O N AL IS AT ION 41

Your Partner for Foreign Trade

Would you like to export your products? Do you have to attest the geographical origin of your goods? Do you need a simplified bordercrossing with all the costum formalities for your product samples or your professional equipment?

Then you should contact the department dealing with the Foreign Trade.

Our core areas of responsibility: - Information concerning all the essential documents for foreign trade - Issuance of EC certificates of origin and Carnet ATA - Certification and authentication of commercial documents

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Foreign Trade

Contact:

Erna Felderer Tel. 0471 945 653 E-Mail: export@camcom.bz.it

The department for Foreign Trade issues more than 11,000 certificates of origin annually, nearly 20,000 endorsements and more than 200 ATA carnets (international customs permits).

FO R E IGN T R A D E 43

Your Partner for Business Contacts in the EU

Are you looking for business partners in another EU country? Would you like to expand your business by taking part in missions abroad or B2B meetings? Do you need information about products, companies and regulations affecting the European internal market?

Then you should contact EEN, the Enterprise Europe Network, of the Chamber of Commerce of Bolzano/Bozen.

Our core areas of responsibility: - Opening up new markets for SMEs searching for business and technology partners, assisting with setting up partnerships, missions abroad and B2B meetings - Advice and information on products, companies and access to EU funding and programmes and EU directives and regulations - Networking in cooperation with partners abroad using common data bases and jointly-organised cooperation exchanges

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Enterprise Europe Network

Contact:

Julian Lombardo Tel. 0471 945 689 E-Mail: een-ipse@camcom.bz.it

Over 600 organisations in more than 60 countries support primarily small and mediumsized enterprises (SMEs) in all issues related to improving competitiveness and innovation potential in Europe.

E N T E R P R IS E E UR O P E N E T WO R K 45

IDM Südtirol: Strengthening business, Developing location

IDM stands for “Innovators, Developers and Marketers” and its objective is the sustainable economic development of the province of South Tyrol. IDM works alongside companies in all industries to jointly establish their needs and assess their business potential. IDM uses the latest know-how to assist businesses and help them implement entrepreneurial projects through tangible support services. The comprehensive advice offered includes innovative approaches and expertise ranging from generating ideas and developing products and services through to marketing and sales on new (international) markets.

Moreover, IDM contributes to the development of South Tyrol as a film location, is responsible for the umbrella brand South Tyrol and its further development and promotes South Tyrol as a holiday destination through targeted tourism marketing.

Through agricultural marketing, IDM supports and promotes high quality local products.

IDM’s key responsibilities are: - managing and further developing the umbrella brand South Tyrol - marketing high quality South Tyrol products and South Tyrol as a tourist destination - enhancing growth, innovation and competitiveness for South Tyrolean businesses - sustainably developing South Tyrol as the most desired place to live IDM is a special enterprise of the Autonomous Province of Bolzano and Bolzano Chamber of Commerce.

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Bildcredits © Alex Filz, Martina Jaider, Roxy Film

IDM Südtirol - Alto Adige

Contact:

Tel. 0471 094 000 E-Mail: info@idm-suedtirol.com www.idm-suedtirol.com

IDM regularly organises specialist events and workshops to keep businesses up to date with current market trends and conducts over 200 individual consultations yearly on innovation funding and the development of innovative products, services and processes. In addition, IDM offers specialist events focussed on export opportunities and provides tangible projects to assist South Tyrol businesses with opening up new markets.

Annually IDM supports more than 250 South Tyrol companies in their search for new business partners and participates in an average of 30 collective stands at international trade fairs.

I D M S ÜD T IR O L - AL T O AD I G E 47

Your Partner for the History of Commerce in Bolzano

The historical site of the Mercantile Magistrate in between via dei Portici and via Argentieri in Bolzano was built in the early 18th century and embraces the significant trade relations in the city Bolzano at that time. In 1851 the Mercantile Magistrate became the Chamber of Commerce. The Mercantile Museum was founded in 1997 and allows the many visitors to catch a glimpse of the history of trade in South Tyrol’s capital city.

Highlights: - Tour of the multifaceted museum building and the medieval basement - Original furnishings, a rich collection of paintings and historical documents - Innovative audio guides - Guided tours for groups and school classes - Special exhibitions on the history of the city of Bolzano - Arts and cultural events

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Mercantile Museum

Contact:

Tel. 0471 945 702 E-Mail: mm@camcom.bz.it

Information and tours: Elisabetta Carnielli Tel. 0471 945 530 Opening hours: Monday to Saturday, 10.00 am - 12.30 pm Thursday, 10.00 am - 1.00 pm and 2.00 pm - 4.00 pm, closed on public holidays

The Mercantile Museum has around 20,000 visitors annually. Among those are about 60 school classes.

M E R C AN T IL E M US E U M 49

Meeting and Conference Room Hire

Are you planning a business-related event, a presentation, a seminar, a lecture or a conference? Does your company not have suitable accommodation and the necessary equipment for this? Would you like to hire a room away from your premises for your event?

Then the Chamber of Commerce of Bolzano/Bozen at its headquarter in via Alto Adige as well as in the Mercantile Building can offer you the option of hiring one of their rooms for your event.

The following rooms are available for hire: - Chamber of Commerce meeting room - Chamber of Commerce conference room - Mercantile Museum auction room - WIFI seminar rooms

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Meeting and conference room hire Contact: Chamber of Commerce and the Mercantile Building Tel. 0471 945 607 E-Mail: eco@camcom.bz.it WIFI - Training and Further Education and HR Development Tel. 0471 945 533 - 666 E-Mail: wifi@camcom.bz.it

The conference room of the Chamber of Commerce can accommodate up to 100 visitors at various events.

MEETIN G AN D C O N FE R E N C E R O O M H I R E 51

The most important Contacts at a Glance

• • • • • • • • • • • • • • • • • • • • • • • •

Telephone Exchange 0471 945 511 President 0471 945 612 General Secretary 0471 945 615 Vice General Secretary 0471 945 610 Secretary’s Office 0471 945 611 Register of Companies 0471 945 627 - 661 Qualification for Business Professions 0471 945 632 - 663 Crafts 0471 945 643 - 646 Digital signature - SPID 0471 945 529 - 735 Document Verification 0471 945 630 Annual Fees 0471 945 683 SUAP 0471 945 532 Electronic Billing 0471 945 529 Branch Office Merano/Meran 0473 211 640 Branch Office Silandro/Schlanders 0473 737 725 Branch Office Bressanone/Brixen 0472 802 033 Branch Office Brunico/Bruneck 0474 553 244 Branch Office Vipiteno/Sterzing 0472 723 788 IER – Economic Information 0471 945 708 IER – Surveys and Analysis 0471 945 708 IER – Economic Policy 0471 945 708 School and Economy 0471 945 708 - 717 Alternative Finance 0471 945 610 Business Start-up 0471 945 671 - 542 - 656

• Business Transfer • Family-Friendly Company • Innovation Service

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0471 945 671 0471 945 642 - 535 0471 945 657 - 664

• • • • • • • • • • • • • • •

Digitalisation and E-Government 0471 945 529 PID - Digital Company 0471 945 691 - 531 Export and Internationalisation 0471 945 656 - 692 - 542 WIFI – Training and Further Education Development 0471 945 666 Woman in Business 0471 945 666 - 684 IDM Südtirol - Alto Adige 0471 094 000 Foreign Trade 0471 945 653 Enterprise Europe Network (EEN) 0471 945 689 Agriculture 0471 945 519 Patents and Trade Marks 0471 945 514 - 531 - 534 Standard Prices for Construction Projects 0471 945 654 Environmental Protection 0471 945 554 Protection of Competition 0471 945 557 Legal Metrology Service 0471 945 681 Product Safety and Food Labelling 0471 945 698 - 660

• Alternative Conflict Resolution, • •

• • • • • •

Corporate Crisis and Bankruptcy Accounts Department Purchasing Department and List of Protested Bills of Exchange Informatics and Data-processing Centre Human Resources Communication Library Mercantile Museum Meeting and Conference room Hire

0471 945 562 0471 945 639 0471 945 607 0471 945 652 0471 945 617 0471 945 672 0471 945 680 0471 945 702 0471 945 607

THE MOST IM P O R T AN T C O N T AC T S AT A GL ANC E 53

Addresses and Opening Hours

Chamber of Commerce via Alto Adige, 60 39100 Bolzano Tel. 0471 945 511 E-Mail: info@camcom.bz.it www.camcom.bz.it Opening hours: Monday to Wednesday: 8.30 am - 12.15 pm and 2.30 pm - 4.30 pm (except for Patent registration, Legal metrology, Register of companies, Crafts, Professional qualifications, Vidimation, Documents for foreign trade) Thursday Citizens‘ Day: 8.30 am - 1 pm and 2.00 pm - 5.30 pm Friday: 8.30 am - 12.15 pm, afternoon closed Mercantile Museum via Portici, 39 - via Argentieri, 6 39100 Bolzano Tel. 0471 945 702 E-Mail: mm@camcom.bz.it Opening hours: Monday to Saturday, 10.00 am - 12.30 pm Thursday, 10.00 am - 1.00 pm and 2.00 pm - 4.00 pm, closed on public holidays Branch Offices Merano piazza della Rena, 9/B 39012 Merano Tel. 0473 211 640 E-Mail: merano@camcom.bz.it Opening hours: from Mondays to Fridays, 8.30 am – 12.15 pm

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Silandro via Principale, 120 39028 Silandro Tel. 0473 737 725 E-Mail: silandro@camcom.bz.it Opening hours: on Thursdays, 9.00 am – 12.30 pm and 1.30 pm – 3.00 pm Bressanone piazza Duomo, 12 39042 Bressanone Tel. 0472 802 033 E-Mail: bressanone@camcom.bz.it Opening hours: from Monday to Thursday, 8.30 am – 12.15 pm Vipiteno via Città Nuova, 21 39049 Vipiteno Tel. 0472 723 788 E-Mail: vipiteno@camcom.bz.it Opening hours: on Fridays, 9.00 am – 12.30 pm and 1.30 pm – 3.00 pm In June, July and August the branch office remains open only in the mornings.

Brunico via Brunico, 14/A 39030 San Lorenzo di Sebato Tel. 0474 553 244 E-mail: brunico@camcom.bz.it Opening hours: from Mondays to Fridays, 8.30 am – 12.15 pm

AD R E S S E S AN D O P E N IN G H O U R S 55

Chamber of Commerce of Bolzano/Bozen via Alto Adige, 60 39100 Bolzano Tel. +39 0471 945 511 info@camcom.bz.it www.camcom.bz.it