TILING We suggest using floor mats near entryways to catch and minimise dirt and debris from entering the house and suggest the use of floor protectors on furniture such as Syneco Felt, plastic chair leg ‘boots’ or other floor protectors. It is recommended that you remove shoes where possible to avoid scratching the flooring surface and all installation and manufacturers’ recommendations are adhered to limit the voiding of the warranty with the manufacturer. TILES – Tiles in high traffic areas need to be cleaned and inspected regularly for chips, damage and cracks. Avoid dropping heavy items on tiles as they may cause cracking. Q. Will my tiles be replaced if they are cracked or lose? A. Under the warranty for your house the tiles will be replaced if they are loose or if cracks cover more than 5% of the tiles surface within 24 months from handover. GROUT – Grout is the fill in between the tiles, this over time can change colour or crack due to a number of factors such as the house settling, the weather causing expansion and shrinkage in the house as well as the cleaning of the tiles and grout. This is completely normal and is not covered under warranty however if left untreated can cause further issues. Ensure you read the maintenance guide for your tiles and grouting and remember to inspect them regularly and reapply grout when needed. Please note regular maintenance of the showers is the responsibility of the owner, unless the damage is done due to poor workmanship. It is recommended showers are re-caulked and re-grouted every five years if they have not been regularly maintained. Q. My grout is discolouring, what’s wrong with it? A. Grout can discolour due to a number of reasons including the cleaners that are being used, the foot traffic if on the floor, dirt and spills or using water that is not changed often enough to clean the area. This is not deemed a defect and we recommend consulting the manufacturers’ guide for cleaning guidance. SILICONE – Over time silicon can discolour, develop mould, or deteriorate in quality, after the application of the silicon in your bathrooms, kitchen and laundry during construction it is your responsibility to maintain these through cleaning and reapplying when required, please refer to your maintenance guide from the manufacturer.
21
