Business Matters Magazine Issue 74

Page 68

powering business potential with Kimberley Lynch, CCIQ

Best practice of chambers provides united lobby group Some in the small business community ask: how strong are the Chamber of Commerce and Industry Queensland (CCIQ) and associated chambers?

for future follow-up included high level advocacy, business mentoring, non-traditional networking, understanding capabilities, and revenue streams.

Well, a meeting on the Sunshine Coast recently summed up what we have to offer and why the chamber movement is more than just business lunches, back-slapping and networking events.

The chambers discussed the opportunity to leverage CCIQ’s significant advocacy resources, becoming more vocal at a local level, building better relationships with all levels of government, and considering acting as a group on an issue-by-issue basis.

The inaugural Chamber Best Practice Forum held in Noosa in July has set the platform for more collaboration between small businesses across Queensland.

They agreed to continue to help each other at a grassroots level, meet regularly as a group and expand to include more of the other 120 chambers across Queensland.

Hosted by CCIQ Noosa, with support from the state body (CCIQ), the meeting of eight of Queensland’s most progressive chambers was a huge success. The chambers in attendance were from Noosa, Maroochydore, Caloundra, Mackay, Brisbane Bayside, North Lakes, Fortitude Valley and Toowoomba. The types of chambers involved were varied, from metropolitan or regional, in size and history, and whether accredited or not with CCIQ. They had similar objectives at the forum, such as learning about chamber best practice initiatives which could be complementary and transferred; finding out the most appropriate metrics to measure chamber performance; reaching consensus on a commitment to begin benchmarking chamber performance; and to build a platform for ongoing high-value collaboration between the chambers. The chamber representatives discussed best practice and shared their top initiatives. The ideas identified

Personally, I really enjoyed hearing from everyone at the forum and I think we all left with more insight than when we arrived. While local chambers of commerce are not for profit entities, it is essential they are financially viable and are run like a business. Business owners are continually looking for ways to reduce their discretionary spend and competition is fierce so local chambers need to ensure they have a strong value proposition. The forum provided an avenue to review events and programs that have been successful in other locations. Discussing the challenges faced by local chambers was also useful in alleviating the geographical isolation felt by many.

Kimberley Lynch is the Regional Manager for the Sunshine Coast & Wide Bay Area for CCIQ, the peak industry body for businesses in Queensland. We exist to provide a powerful voice for small business and to power our members’ potential through providing access to essential tools, services, information and advice. Not a member? Join now. ca klynch@cciq.com.au // www.cciq.com.au

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Articles inside

Business Psyccess

2min
page 67

Powering Business Potential

5min
pages 68-69

What does Scrub Turkey mean to Belinda Wanless?

3min
page 66

Your Cat Matters

2min
page 57

Mindset for Life

7min
pages 63-65

Education Matters

3min
page 56

Eyebrow Matters

2min
page 55

Fiv e Healthy Habits to Help Your Life and Business Flourish

7min
pages 52-54

Customer Dating Fails

3min
page 43

Website Matters

1min
page 40

Loc al Business

2min
pages 50-51

HR Matters

2min
page 39

Legal Matters

3min
page 38

Property Development Matters

3min
page 35

Smart Business Matters

2min
page 31

Professional Management Matters

2min
page 34

Commercial Real Estate Matters

3min
page 33

Accounting Matters

2min
page 30

Building Matters

2min
page 32

Office 365 Matters

2min
page 28

Training Matters

2min
page 29

Brokerage Matters

3min
page 27

Function Matters

2min
page 26

Customer Service Stand-Outs on the Sunshine Coast

7min
pages 15-17

Meet Beefy’s Pies mentor George Bakrnchev

7min
pages 10-11

Mayoral Business

4min
page 14

Digital Business

2min
page 24

Dazzle Your Clients at

2min
page 9

Meet Richard West from Top Ten Home Loans

5min
pages 12-13

All About Money Symposium

15min
pages 19-23

Top Ten Ways to Make Your Customer Service Stand Out

5min
pages 6-8
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