DIVERSIFY THE OFFER: OPPORTUNITY #2

CHALLENGE #1

Inside The Hotel

This context deals with the areas of the hotel, interior or exterior that are not the restaurant or the reception at the check-in. Depending on the hotel, the size and function of these areas may differ (e.g. leisure areas).

Revenue Management

MAIN PROBLEM:

The Revenue Manager needs to have a proactive and versatile team with a mindset focused on understanding their clients' needs, thus enabling the diversification of the hotel offer, maximizing the use of different hotel areas.

SECONDARY PROBLEM:

Management of customer expectations in the hotel’s offer.

MAIN OPPORTUNITY:

Develop team spirit to optimize human resources by the creation and development of synergies in the various departments of the Hotel. Encourage communication by the various departments (Restaurant, Health space, Cleaning team, Animation team, etc.) that in the end will lead to a more integrated, personalized, and diversified experience for the customer.