IS Year in Review 2021

INFORMATION SERVICES

2021: YEAR IN REVIEW

Executive Summary 2021: YEAR IN REVIEW

After a long and tireless year, in 2021 we continued our quest to keep patients first by fast, efficient vaccination. Watching our teams create ways for our clinicians to efficiently vaccinate patients in a parking lot might be one of my best Ochsner memories.

Everyone stepped up, completed any job needed including traffic control and really ensured successful event mass vaccination events. We made sure our clinical counterparts had what they needed in the mall, at the Pel’s game, at the Superdome or at a church. Thank you to all of you for your tireless efforts to make this a reality.

In addition, we brought Rush live on Epic! What an amazing win for Mississippi and Rush Health System. Collectively we truly made a difference in the lives of those patients.

Thank you for continued effort to keep our patients first.

• Our Patients Come First - Installed Live Chat and Chatbot in MyOchsner completing over 1200 live chats.

• Make the Right Choices Easy - COVID scheduling workflow that allowed patients to receive the correct dose sequence, without nursing intervention. By the end of 2021, Ochsner scheduled and completed over 650K doses of the COVID vaccine across the Ochsner system.

• We Give Clinicians the Time to Care - Completed the Refill Center Optimization, which enabled the expansion of that program to over 190 providers. From this project over 3500 refill messages were auto-routed saving over 17.5 hours per week.

• Build a Solid, Secure Foundation - Service Now Implementation

• Diverse Teams Make Us Stronger - System Ida Response from cancelled appointments, Meraki kits, AT&T blimp for cellular connectivity to hotel bookings for employees displaced by the storm.

• Integration and Systemness are Key - Rush ERP and Epic Implementation, Louisiana Women's Epic Implementation

• Digital is in Our DNA - Expanded Digital Medicine programs nationwide, completing over 18,000 enrollments

• We are Accountable and Easy to Work WithReviewed and approved over 500 projects for the Ochsner system.

Collectively we truly made a difference

— Amy Trainor, Chief Application Officer - IS

The Numbers

IS People Development 2021: YEAR IN

The Projects

IS People Development

Teambuilding & Employee Engagement

IS TEAM REPORTS

2021: YEAR IN REVIEW

2021: YEAR IN REVIEW

Corporate

2021: YEAR IN REVIEW

IS Business Systems

The Numbers

Total Number of Tickets:

• Hub (June 2021-December 2021)

• Resolved 582 requests

• Closed/Resolved 1305 Incidents

Total Number of Projects:

• New applications

• 40 new applications; discovery completed and submitted to ATR

Device Support:

• Stratus/Language Services; Deployed 1300+ Stratus instances across the system

The Accomplishments

Promotions:

Tim Thibodaux; Sr IS Analyst

Certifications:

Michael Mann; PMP certified

Courtney Beasley; PMP certified

Values on the Spot: Tim Thibodaux, Michael Mann, Justin Woods

Engagement:

2021 Winter Gallup Score 4.46; 78%

percentile

The Projects

Retail/PCI:

• Clover Implementation; replacing the gift shop and company store point of sale system in alignment with the Salesforce CRM project

• Clover Implementation for St. Mary, Chabert, and St. Charles Cafe

• YellowDog Implementation; enterprise inventory solution that aligns with the Salesforce CRM project

• Verifone refreshment; replaced 50 devices that were no longer PCI compliant/validated

Security/Emergency Management:

• TrackTik Security workforce management system; replaced Security Daily Log and aligned with PowerBuilder decommissioning project

• Everbridge Expansion; Added several templates for covid response as well as Hurricane Ida

Facilities:

• Implementation of VLAN 810 for Ochsner North Shore and River Regions. In preparation for Desigo; Desigo will replace Insight

Research/Marketing/HR:

• Deep6

• Datavant

Ochsner Lafayette Badge Personalization

Martti Decommissioning/Stratus Implementation

IS

Systems

Teambuilding & Employee Engagement

2021: YEAR IN REVIEW

Corporate Systems Support

The Accomplishments

• OLG Go Live Conversions and Integrations

• Medline Implementation

• XM Corporate Card Implementation

• MHC Document Merge

• Capital Automation

• Sales Tax Direct Pay

• OHP Go Live

• Remitra

• Vendor Proof

• Inventory Transaction report

• PO Extracts for Vendors

• Physician Compensation Budget Project/Report

• Agency Reporting and Reconciliation

• Clock Deployment for OLG

• Advanced Scheduling Rollout at OLG

• Advanced Scheduling Rollout at St. Mary’s

• Custom Nurse Scheduling Reports for OLG

• Baton Rouge Clock Upgrade

• OFC - TTE and Custom Clock Design & Rollout

• Half-Day Time Off Requests

• Automation of COVID Compliance Reporting

• Service Pack 10 Implementation

• CMS Automation

• Lightning Bolt Roll-Out for BR, Jeff Hwy, Kenner, Baptist, & WB

• Epic On-Call Finder

• Agency/Vizient Integration

• Improvements to the Person Import Interface

• Learnsoft

• Occasional Worker

• Blue Cross of Louisiana

• Pathway to Wellness - Limeade

• Walk Me

• R1 and R2 for 2021

• ADP Garnishments

•

The Numbers

• Talx Work Number Year End Revision

• OnBase EP3 Upgrade for AP components & workflows

• Enhanced MPI lookup to include ROI legacy data

URL's

• Rush Phase I/II Hospital Go-Live

• Interqual Connect Cloud Migration

• OnBase/Strata doc-pop URL integration Upgrade

• Vynca LaPOST OnBase Integration

• Guidehouse/OnBase Lockbox Import

•

The Projects

2021: YEAR IN REVIEW

Corporate Systems Support

BIG WINS:

 OLG Go Live Conversions and Integrations

 XM Corporate Card Implementation

 Medline Implementation

 Capital Automation

 Agency Reporting and Reconciliation

 Clock Deployment for OLG

 Advanced Scheduling Rollout at OLG

 Half-Day Time Off Requests

 Automation of COVID Compliance Reporting

 Occasional Worker

 Blue Cross of Louisiana

 Pathway to Wellness – Limeade

 Walk Me

 OnBase EP3 Upgrade for AP components & workflows

 Rush Phase I/II Hospital Go-Live

 OnBase/Strata doc-pop URL integration Upgrade

2021: YEAR IN REVIEW

The Numbers

Total Number of Requests: 46

Total Number of Modified Data Sharing Requests: 14 (about 30%)

Total Number of New 3rd Party Data Sharing Requests: 32 (about 70%)

Received Data Sharing Requests from 28 Departments/Service Lines

Total Number of Data Sharing Requests Approved by DGSC: 35

Total Number of Data Sharing Requests Escalated to ERM: 4 (about 9%)

Total Number of Data Sharing Requests Not Implemented: 3 (about 7%)

The Accomplishments

Team Growth – we were able to grow the EIM team by 1 FTE due to the increased visibility around Data Governance and Sharing for the organization

Legacy Data Pricing Structure – we were able to establish a true standard pricing structure to present to perspective customers in advance of contracts being signed

Increased awareness of Data Governance and Sharing – we were able to increase the organization’s awareness of the data sharing guiding principles

Increased awareness of Legacy Data Migration for Implementations – we were able to establish a weekly touch base where all affected parties are made aware and can discuss timelines more proactively for our future implementations

The Projects

Data Governance and Sharing Committee

Coversheet – created to ensure standard review questions/topics for each request

DGSC Data Sharing Term Definition – created a document that helps define all of the types of data sharing to ensure full understanding of contracts and what/how much data we are expecting to share

DGSC Core Team Meeting – established a core team bi-weekly meeting to discuss the more complex data sharing requests, as well as document the standards/guiding principles of data sharing for the organization

Data Guardians – assisted with beginning to catalog all of the current data shares across the system

Epic App Orchard Requests – creating a standard process/workflow for reviewing the requests for this particular new type of data sharing within our Epic application

Legacy Data Migration – creating a standard process/workflow for how to handle legacy data migration for our implementations

BIG WINS:

INCREASED

ESTABLISHED

ORGANIZATION AWARENESS AROUND DATA SHARING

LEGACY DATA MIGRATION STANDARDS FOR IMPLEMENTATION

2021: YEAR IN REVIEW

Enterprise

Information

Management

Teambuilding & Employee Engagement

2021 Virtual Holiday Party

PHOTOEIM

2021: YEAR IN REVIEW

IS Data Management

The Numbers

0 Employee Turnover

936 Service Requests Closed

$450,000 Saved by Removing the Need for Vendor Support by Creating and ISDM Solution for Ochsner Health Plan (OHP) Pharmacy Benefits Management Vendor

Payment Method – Reconcile hundreds of credit card payments that were not possible before

Same Day Messaging - reducing process runtime by 50+ minutes

The Accomplishments

IS Data Management Operations and Infrastructure Improvements:

• Improved IS Data Management Operations by Automating Informatica Failures Email. Improved Employee Engagement by Providing Process Education and Tools Needed to Perform their Role.

• Improved Database Monitoring and Management of Long Running Queries and Reduced the Number of Load Failures.

• Successful Upgrades:

o Caboodle/Clarity (EPIC Database/Data Warehouse)

o Slicer Dicer

o Oracle Upgrade for Clarity and Enterprise Data Warehouse (EDW)

• Developed an Internal IS Data Management Advisory Group to Improve Processes:

The Projects

Ochsner Health Plan (OHP):

• Created Quick Turn-Around Solution for Ochsner Health Plan (OHP) to Provide CMS Data for Pharmacy Benefits Management Vendor.

Ochsner Health Network (OHN):

• Successful Integration of External Payer Claims for Risk Populations in Epic

• Created EPIC Extract for Quality Measures to Improve Quality Scores used for Gated Risk Contracts, such as, Humana.

• Unique Person Identifier using Profisee Master Data Management for Risk Populations

Ochsner Partner and Acquisition Support:

• Successful Support of Data Extracts for Coding Vendor, MedKoder, to improve Hierarchical Conditional Categories (HCC) Capture and Improve Risk Scores Capture and Pay for Performance Metrics and Payments.

• Developed Parsing Methodology and Integration of Legacy 835/837 Pre-Adjudicated Claims Data to Transition Operations from New Ochsner Acquisitions to Centralized Ochsner

• Developed Multiple RVU Data Model to Support RVU Reporting for Ochsner and Ochsner Partners/Acquisitions

• Integrated Active Directory Data from Partner Domains

Ochsner Health Plan (OHP) Go-Live Support

Data Warehousing for Research and Grants

Support of New Payment Models through Data Integration into EPIC

IS Data Management 2021: YEAR IN REVIEW

The Accomplishments

IS Data Management Operations and Infrastructure Improvements (continued):

• ISDM Advisory initiative – Lookup Table Conversion for Workflow Efficiency Gains

• Informatica Infrastructure – CPU’s and VM Tiering

• Informatica API enhancements

• Reduced Processing Time from Multiple Hours of Load time for a Reviewed Medications to 10 Minutes

• Documentation Initiative Including Application to Support Oversite of Updates to Documents.

• Caboodle User Auditing

• Caboodle Access Request Process

• Convert North LA extracts to Informatica

• Upgrade Crystal Business Objects Servers

• Implemented Informatica Data Quality Dashboard to Identify Data Integrity Issues at the Beginning of the Integration Process

• Optimization of Tool Usage to Support Multiple Projects

o Usage of Informatica Address Library for Address Quality

Go-Lives:

• Titus Data Extracts Go-Live

• RUSH Data Extracts Go-Live

The Projects

Marketing and Customer Relations

Management:

• Integration of Multiple External Application Programming Interfaces into Salesforce CRM to Support Marketing Initiatives

Research:

• Successful State Reporting for COVID-19 by Creating a DataMart

• Created OPIOID Database to Support Research and Organizational Initiatives Around OPIOID Use.

• REACHNet Data Studies that Supports Research PCORI

• Research Studies: Deep6 AI

Pharmacy:

• Automation of data loads and integration to support 340B Pharmacy Accounting Analysis

Emergency Department and Schumacher RVU Data Integration for ED Reporting

N LA Pediatric Emergency Admission State Reporting

HIM Application Development to Support Operations and Eliminate the Need for External Vendor Support

2021: YEAR IN REVIEW

The Numbers

1.3 Billion Codes and Values sent to Humana through Clinical Data Exchange

386,972 eligible MCIP Patients

9 HCC Suspect Codes added to HCC BPA

56 Custom SQL Network Quality metrics

99% of Medical Records Requested for risk adjustment completed through Payor Platform

954 requests completed

378 incidents resolved

The Accomplishments

RTPB Analysis

Ready Responders Reporting

HCC Tool Analysis

HCC eAWV Analysis

HCC Registry Analysis

HCC MedKoder Analysis

HCC BPA Suspect logic

OPCM Eligibility/Referral/Enrollment Epic Dashboard

OPCM Productivity Tableau Dashboard ED Navigator

Epic Dashboard

MCIP Improvement Activity Scorecard

MCIP Maternal Care Metrics

MCIP Unattributed Report

Tobacco Quit Rate Analysis and Plan To Win update Smoking Intervention Analysis

Optimal Diabetes Care Analysis And Dashboard

Familial Hypercholesteremia Analysis

Diabetic Retinopathy Dashboard

eCQM Reporting Analysis for ACO

OHN Value Pool Report

Home BP Cuff Report

New Panel Continuity Metric

Ophthalmology/Optometry Visit Report

OEP 40+ PCP Visit Report

Readmissions Leading Dashboard

Readmissions Lagging Dashboard

Claims – HDI Validation Reload And Blue Advantage

The Projects

OPCM Redesign

MCIP

Risk Optimization Program Analysis and Insights

MSSP Audit

ED Navigation

Payor Platform

Audacious Inquiry

Diabetic Retinopathy Quality Assurance

Real-time Pharmacy Benefits

OHN Scorecard

Risk Optimization Tool

MCIP Performance Dashboards

IS Population Health Program

Teambuilding & Employee Engagement

2021: YEAR IN REVIEW

The Numbers

- 3 Employees completed Healthy Planet Certifications

- Lindsey Benach- transfer from Epic Academy

- Lauren St. Germain- new ownership areas

- Jimmy-Quynh Nguyen- transfer from Epic HIM

- 154 Requests closed since June 2021

- 160 Incidents resolved since June 2021

The Projects

- Covid 19 Vaccine in Health Maintenance

- Ready (formerly Ready Responders) Community Care Project

- Colorectal Cancer Health Maintenance Optimization

- PHQ Depression Screening Workflow Updates

- Health Maintenance Optimization Kickoff

- Post Discharge Call Optimization- move from APEX to Epic

- A1c LabCorp at home testing

- CHW Workflow Implementation

- CPTII Optimization

- FitKit Portal Workflow (Polymedco)

- New IP Navigator Workflow

- Bundled Payments (BPCI)

- Unite Us Implementation

- CCM transition to Epic- Elsevier kickoff

The Accomplishments

- Successfully transitioned Population Health clinical workflow build team to the consumerism umbrella

- Kicked off discovery for Epic Campaigns, engaged stakeholders

- Established recurring meetings with OPCM leadership to improve communication

- Roster Management Process Standardization

- Risk of Readmission Predictive Model Implementation

IS Salesforce 2021: YEAR IN REVIEW

The Numbers

Developed 4 new data feeds into Salesforce including Workday, Flexsys (Vision Center), Mindbody (Performance Training), Digital Medicine

Decommissioned 2 PowerBuilder Applications

Developed new Change release process including alerting stakeholders of all changes, resulting in 15 stakeholder notifications to date.

73 New Salesforce Users

5 new businesses using Salesforce Welcomed 1 new employee

June 2021 engagement pulse survey:

•100% completion

•4.51 – engagement mean

•81 – mean percentile rank

Multiple certifications and trailhead badges and super badges earned across the team.

The Projects

Built a custom internal application for change management, project, and data integration documentation.

Go-live of Pediatric Class Registration Portal for Boh Center

Built out Ochsner Accountable Care Network Participation Agreements in Salesforce for document generation and e-signature. Built out 5 different contracts for Ochsner Health Network for document generation and esignature, each with amendment workflows.

Kicked off Ochsner Community Connect Project which will allow the business to track the sales process and onboarding of new Community Connect customers through an opportunity workflow.

The Projects

Go-live of Connected Living 24/7 call center application for innovationOchsner. The application works in conjunction with apple watch fall technology. When a patient falls wearing the watch, the call center is notified, and they call the patient. The goal is to reduce fall-related hospital visits and injuries.

Go-live of Phase I Med Legal Services Opportunity Workflow which allows the business to utilize an Opportunity workflow that provides a view into their business pipeline and uses the Chargent tool within Salesforce for sending invoices and collecting payments.

Kicked off Community and public Affairs –Health Schools with a January 2022 go-live.

Go-live of 138 IS Epic Training & Security users on a Phase I of a Salesforce application that utilizes a new employee, vendor, and transfer feed and replaces “The Grid”.

Kicked off Collaborative Drug Therapy Management project with the Robotics Process Automation team which will automate the contracting process saving many hours of manual work.

Go-live of Concierge Health Salesforce application which allows the business to track the full lead process for prospective members and complete contracting and payment within the same tool.

2021: YEAR IN REVIEW

Digital Consumer Experience

Digital Health and Telemedicine 2021: YEAR IN REVIEW

The Numbers

• Over 18,000 enrollments across Digital Medicine programs

• Over 200 enrollments in Connected Stability

• 2 New FTE’s Hired and Onboarded

• 15,719 Digital Medicine CRMs resolved

• Onboarded 13 net new clients

• Converted all but two of our clients from RTE to roster

• Expanded coverage to OchPlus3 employees

The Accomplishments

• New team created for Digital Patient Engagement, supervised by Gina Lizama

• Jordan Matevich joined the team as an Epic Analyst after working in Ochsner transplant as a social worker for 5 years.

• Jarlai Morris joined the team as an Epic Analyst!

• Over 18,000 enrollments across our Digital Medicine programs

• Over 200 enrollments in Connected Stability

• We resolved over 15,719 Digital Medicine CRMs

• Jordan received her Healthy Planet certification

• TuVy Nguyen joined our team from Patient Experience!

• Jarlai received her Healthy Planet certification

• Genomics module transitioned to Beacon

The Projects

• Hyperlipidemia Digital Medicine

• Connected Stability

• Compass Rose Conversion

• Enrollment Portal

• Self Pay Enrollment

• St. Charles Parish Hospital Epic Monitor

• Patient Services Coordinator roles were created

• Digital Coaching Expansion

In January 2021 we expanded our Digital Medicine programs nationwide and began enrolling patients outside of the Ochsner footprint!

2021: YEAR IN REVIEW

Patient Experience Analysts + Support

The Numbers

• 149,660 Mobile Check-Ins completed

• 243,137 virtual visits completed via MyChart

• 296,014 vaccines scheduled through MyChart

• 357,163 net new MyChart accounts

• 969 incidents and 1,430 requests closed

• 17.49% of appointments scheduled online through MyChart (OBIEE)

• 2815 orders placed by external providers through EpicCare Link

• 13 new departments live with eConsents through Welcome iPads

• 12 new questionnaires live

• 82,241 patient calls handled

• 18,767 Virtual Visit support calls

• 9,468 Digital Medicine support calls

• 392,195 Virtual Visits completed through MyChart

• 35,000 Patient CRM’s handled

• Over 1,200 Live Chats handled

• 6.82% Call Abandonment Rate

• Average time to answer decrease by 50 seconds from 2020

• 6 New FTE’s Hired and Onboarded

In February 2021, we reached 1 million active MyChart users.

The Accomplishments

• > 1 million active MyChart patients

• Completed two successful MyChart upgrades, including a major revamp of the homepage

• Deployments:

• RUSH Phase I and II

• LWH

• System Rollouts:

• Find Care Now

• Anesthesia eConsents

• MyChart chat bot & live chat

• Hurricane Ida response

• Patient cancellation messaging and texting

• Provided onsite Support For:

• Mass vaccination events

• COVID-19 surges

• Virtual visit demos for prospective customers including OLG

• Anthony and Jo celebrated 5 year work anniversaries.

• David Smith won Supervisor of the Year – NonClinical.

• Ortho PROMS was presented at UGM 2021.

• Cody Peoples won Kung Fu Panda Award at IS division awards program.

• JD, Heidi and Alexis won The Social Network award at IS division awards program.

• One of first 6 customers live with Happy Together in ECL

Over 350,000 new accounts were created in 2021!

• Seth Leblanc officially joined the team from OLG!

2021: YEAR IN REVIEW

Patient Experience Analysts + Support

The Projects

• Find Care Now (Urgent Care arrival and check in)

• Telemedicine state licensure updates

• COVID vaccine and booster scheduling

• COVID vaccine credentials and QR code

• COVID vaccine concern questionnaire

• Anesthesia and Transplant eConsents rollout

• OAuth2 for eConsents

• Ortho PROMs

• 21st Century Cures Act updates

• MyOchsner chat bot & live chat

• Auto-Instant Activation rollout

• Terrebonne General MyChart Now

• Genomic results in MyChart

• Patient Journey Mapping communications

• Expanded scheduling capabilities:

• STPH – Ticket scheduling for radiology

• Digital Medicine support virtual visits

• Ticket scheduling for Therapy and Wellness services

• NOMC resident scheduling

• Pediatric Endo Diabetes scheduling

• STPH & SMH Auto Wait List

• TGMC new patient scheduling

Over 296,000 vaccine appointments were scheduled online through MyChart and Open Scheduling.

• Vidyo CAL go-live

• COVID High Intensity Surveillance Program

• Connected Stability setup and support

• Proactive outreach for Digital Medicine enrollment

• EMMI Phase 1 implementation

• Default Paperless Billing

• TGMC MyChart Rebrand

• ECL Ordering for SMH community providers

• SDOH questionnaire expansion

• Proxy Invites

• Automated messaging for expecting moms + birth certificate workflow optimization

• MyChart homepage and pre-login redesign

• MyChart server expansion and infrastructure updates

• Naveon (Palliative Care Education) Pilot at OMC

• Happy Together in EpicCare Link

• Google Analytics & Slicer Dicer Scheduling Drop Off Analytics

Live Chat and Chatbot went live in MyOchsner in June. PTS handled over 1200 live chats in 2021!

Patient Experience Analysts + Support

Teambuilding & Employee Engagement

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Patient Experience Analysts + Support 2021: YEAR IN REVIEW

Teambuilding & Employee Engagement

PHOTO

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2021: YEAR IN REVIEW

Technology

The Numbers

166 ATR reviews

2021: YEAR IN REVIEW

Architecture

The Projects

The HUB (ServiceNow) go-live

Aruba Clearpass Build

MFA rollout for privileged access

Ochsner Health Plan go-live

Cyber Recovery

Legacy Data Archive

LWH conversion

Rush conversion

The Accomplishments

Raised visibility of ATR process to ensure all required applications are being reviewed

Upgraded vROPs, allowing us to explore opportunities around automation of reclaiming of unused resources in our VM environment

2021:

YEAR IN REVIEW

IS Automation, HUB, User Experience

The Accomplishments: Automation team

14 – automation requests received

Went live with Endoworks N LA migration, which (once migration is completed) will provide one-time savings of $111k

Went live with 340b Claim Validation, providing annual savings of $9k (expected to ramp up to provide annual savings of $35k)

Went live with First Six New Hire Onboarding, providing annual savings of $2k

Developed Modified Automation Assessment

Score to evaluate requests to guide how they should be prioritized & to reconfirm if they should be automated

Implemented high-availability add-on for UiPath Production environment and Insights analytics tool

The Accomplishments: HUB team

Went live with The HUB on June 7 with the help of KPMG

Successfully transitioned support from KPMG to internal admin team

Continued to manage The HUB using agile methodology, including having monthly sprints to release new build and changes to Production

Implemented Now Agent mobile app

Went live with on-call schedules

Upgraded to Quebec version

The Accomplishments: User Experience team

Updated permissions for 6.5k SharePoint items in preparation of Rush go-live in Q1

Created process allowing employees, patients, and visitors to electronically submit Daisy nominations for North LA

Formed and implemented Power Platform (Power App and Power Automate) governance plan

Hurricane Ida response:

• Home sharing and Employee Assistance Form in SharePoint

• Hurricane Team A/B Hotel Accommodation Signup in SharePoint

• Hurricane Ida Insurance Claim Documentation in SharePoint

Identified over 250 SharePoint sites no longer needed & over 500 SharePoint sites needing update to Site Owners, as part of Site Owner Audit

10 – SharePoint sites created for Ochsner Resource Groups

~80 - OLG SharePoint sites migrated to OH tenant

Updated SharePoint page on Business Productivity Tools Training site with more educational resources on performing tasks within SharePoint

Proactively rebuilt .NET apps that were on versions that would be reaching end of support in 2022, using most recent version

Completed prep work for upgrade from Sharepoint 2013 on-prem to SharePoint 2019 on-prem (scheduled in January)

The Numbers

2021: YEAR IN REVIEW

Cabling/Data Center

The Projects

Mass vaccination sites (Shrine, Castine Center, Franklin Ave Baptist Church, Dufrene Center, Runnels, Southern University, etc.)

COVID testing sites

LWH Conversion

Rush Conversion

90 new construction projects

The Accomplishments

BTR Data Center cage expansion

Stepped in to support after Ida. Team members volunteered to help transport equipment to affected sites.

2021: YEAR IN REVIEW

The Numbers

Onboarded: 21,488 accounts

Asset: 15,193 requests \ 61,000 tasks

Logistics: Packages Processed: 25,019 Packages to Remote Employees: 1,315

The Projects

52 Distribution Points Rolled Out

• 503 software installation repackaged

• New Software Evaluations: 253

• Java Removal – 29,000 Endpoints

• SSO Enabled: 63

Purchased:

• POs Cut - 1968

• Hardware\Software Orders – 5059

• Contracts Updated - 179

The Accomplishments

-Microsoft Endpoint Configuration Manager Rollout

-Alertus Deployed to endpoints

-Patching

• Automation of Monthly Windows Patching

• Windows 10 1909 upgrades

• Citrix Security Hardening

• Implemented Patch My PC

• 500 3rd party applications automated

• 1139 patches deployed that protected against 3445 known vulnerabilities

• Estimated time savings of 7,375 hours

-Service Now – Hardware Asset Management (HAM)

OLG

0365

2021: YEAR IN REVIEW

End User Experience- IS Assets, Purchasing, Identity Management, Provisioning, Desktop Development and Citrix

Teambuilding & Employee Engagement

2021: YEAR IN REVIEW

IS Field Tech Services

The Numbers

7,500

The Accomplishments

The Projects

Ochsner+Rush

Covington

LA

Bossier

LA

John Ochsner Learning Center

LSID Completed

Stratus Upgrade

Versity

WOW Cart

Telemedicine

Zebra

POS

The

Multi-State Covid-19 Response

Hurricane

2021: YEAR IN REVIEW

IS Field Tech Services

New FTS Team: Ochsner Rush Health

Hurricane Response

2021: YEAR IN REVIEW

IS Field Tech Services

Teambuilding & Employee Engagement

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2021: YEAR IN REVIEW

The Numbers

Database Instances

• Epic Cache`/ Iris

• 86 instances, 2 Data Centers

• Microsoft SQL Server

• 33 Clustered instances

• 249 stand-alone instances

Oracle

• 43 instances

• 20 Oracle Version 19

• 18 Oracle Version 12

• 5 Oracle Version 11

Unix Servers

• AIX

Linux

• 9 hosts

• 60 AIX Servers/Lpars

• 30 Hosts

• 90 Servers

The Projects

• Epic Upgrade to IRIS

• MFA – Ping ID Implementation

• Increased Exadata Resources (CPU+Storage)

The Accomplishments

Cache`/Linux Dual-Data Center Environments

• 4 EPIC Upgrades

• 2020NOV/2021FEB-MAY -AUG

• Epic admin scripts

• Cache to Iris Migration

• 2 App & 4 Utility Servers added to each Datacenter

• Created PRJ3 for each DC

• Multiple Successful DR Drills

• A ssisted creating Epic/Azure RO instance

• 86 IRIS instances total

Unix

• Fixed Slow NFS Backups w/ IDPA

• Upgraded Lawson Lpar/DB app servers OS Levels

Database

• Upgraded 20 Oracle version 12 DBs to Version 19

• Increased 10 3 Node clusters to 4 for High Availability and Redundancy

Improved ITGC processes

• Better process definition

• Better documentation of Unix platform Security

Security Product

2021: YEAR IN REVIEW

Infrastructure: VMware/Server

Infrastructure

The Numbers

• The Platforms team is comprised of 7 stand-up individuals who work tirelessly to provide the organization with a stable computing platform for Ochsner to provide its multitude of IT services. They are responsible for server build, maintenance, health, and performance

• Huey got his VMware Certified Professional 7 certification

• Fabiano started pursuing his college degree

• Here are the numbers of Hosts/VMs we are responsible for:

• Hosts – 720

• VMs – 7,370

The Projects

• Ochsner Tanium, vRA implementation

• Multitude of Upgrades: VMTools, VxRail, vRA, LogInsight, vROps, UH VSAN cluster to 7

• 6TB to 25TB LUN expansion for VM datastores

• ITGC Audit Automation

• SHV/BTR Failover and Failbacks (Ran out of Shreveport for all of Hurricane season!)

• OLG O365 Tenant Migration

• OLG Azure Tenant Migration

• OLG NurseCall integration compliant with Ochsner standard

• OLG Telemedicine compliance with Ochsner standard

• Tanium implementation at Lafayette

The Accomplishments

• Tanium, vRA implementation

• Upgrades: VMTools, VxRail, vRA, LogInsight, vROps, UH VSAN cluster to 7

• Security Implementations: Cortex, Tanium, LAPS,log4j, MFA(PingID), Flash Upgrades/Removal, Java Removal, Disabled TLS 1.0/1.1

• 6TB to 25TB LUN expansion for VM datastores

• ITGC Audit Automation

• SHV/BTR Failover and Failbacks

• O365 Tenant Migration Lafayette

• Azure Tenant Migration Lafayette

• Tanium implementation at Lafayette

• NurseCall integration compliant with Ochsner

• Telemedicine compliance with Ochsner standard

• Huey got his VCP 7 certification

• Fabiano started pursuing his college degree

• Decommission Peak10 and move gear to Shreveport

• VxRail installs at St. Bernard and Chabert

• 1500 Server builds throughout year!

Security

Product Implementations and Remediations: Cortex, Tanium, LAPS,log4j, MFA(PingID), Flash Upgrades/Removal, Java Removal, Disabled SSL,TLS 1.0/1.1

2021: YEAR IN REVIEW

Infrastructure: ECSM

The Numbers

There are 5 wonderful individuals that make up this spectacular team. They are on the front-line during integration efforts and are the face of Ochsner’s technology team for our partnerships. They produce solutions to exotic problems and pull rabbits out of hats when asked. They are responsible for integrations, projects, maintenance and provisioning of servers that connect to the Epic database environment

Epic Windows Servers – 250 Epic Print Queues – 82,000

The Projects

• Aug ’21 and Nov’21 upgrades

• Rush and LWH Go-lives

• Patient Handout content provided by Krames was replaced by EMMI

• Tested Epic Read-Only/Shadow in the cloud

• CareSelect Lab integration (Interconnect piece)

• PingID testing for Epic servers

• Epic Monitor “Whiteboards” created and expanded to 3 Ochsner hospitals

• Cardinal to McKesson Pharmacy Inventory conversion for WAMB

• Creation of PRJ3

• ActX (Genomic Testing) Go-Live

• UH LAPS implementation

• UH PINGID implementation

• Migration of pharmacy POS from UH domain to Ochsner domain

• Mobile Vaccination Sites - Printer setup (new wireless ZQ620 Zebras and existing GK420s), label configuration for vaccination cards and stickers, Welcome tablet support

• EpicCare Link Executive Dashboards setup and go-live

The Accomplishments

• ServiceNow Epic integration

• Continued BCA remediation process creation and support

• Server Cert Update Automation scripts

• Windows Server Patching Scripts for HSW servers

• Shreveport Epic Print Server Migration

• Failover to SHV datacenter for hurricane season and back

• Pelican MyChart shut down

• LAPS implementation on the Pelican side

• PINGID implementation on UH side

• Migration of pharmacy POS from UH domain to Ochsner domain *cash registers

• Signature Pad driver updates for Epic Care concern

• Automation:

• Windows Server Patching Scripts for HSW servers

• Server Cert Update Automation scripts

• Rush Beaker Go Live Printer FixCreated a start-up script on the printers to keep the settings after battery swap

2021: YEAR IN REVIEW

Infrastructure: Storage/DPS

The Numbers

• The storage team, along with our partner Ahead manage all of Ochsner storage and backup systems. This includes installing, administrating, updating, and support for all related system

• Ochsner has a data footprint of almost 15 Petabytes spread over diverse systems including 1,767 Terabytes of block, 7,781 Terabytes of NAS, 2,950 of on-prem cloud archive, and 2,478 Terabytes of backup

• This data is stored in diverse geographic locations at our Shreveport & Baton Rouge datacenters. With upcoming plans for another remote location (4th S3 cloud Copy)

The Projects

• Cyber Recovery Vault

• Vital IDPA install

• Isilon install for LWH

• Continued Shreveport backup migration

• System migrations between SHV and BTR datacenters for Hurricane season

• Cytovision migration to Isilon in Shreveport

The Accomplishments

• Added new Nodes to Vital Isilon clusters.

• Successfully added Capacity to XIO and also successful code upgrades.

• Shreveport Code upgrades for Compellent and Nimble arrays

• Added Capacity for ALL IDPA GP Clusters

• Successfully upgraded Code levels on ALL IDPA clusters

• Successfully Implemented Retention Adjustments across the board, moving xx amount of data to ECS cloud (cloud policies)

• Pelican backup rewrite for new Redhat version as part of security changes

• Rubrik code update

• McKinsey Audit

• Power realignment for SHV datacenter after Venyu power failovers

CyberRecovery Vault

2021: YEAR IN REVIEW

Network Development

The Numbers

11 sites setup for vaccination centers with 7 as mass vaccination sites using Meraki hardware for indoor/outdoor wired and wireless connectivity.

RUSH integrations visiting 48 sites, installing 35 routers, 15 switches, and 372 wireless access points.

18 Meraki kits deployed regionally to support connectivity for Hurricane IDA affected sites. 4 internet services installed for pharmacy and urgent care sites connectivity. AT&T FirstNet blimp deployed in Bayou region for cellular connectivity support.

31 Aruba network floor access switches installed between 7 sites.

The Projects

COVID-19 Vaccine Site Deployments

RUSH Integration

Oceans Behavior Health Linwood Partnership

Hurricane IDA Connectivity/Recovery

Louisiana Women's Health Integration

Multi-Factor Authentication Network Infrastructure

Aruba network switch deployment - migration from Cisco to Aruba hardware.

Clearpass Network Access Control Solution

– migration from Cisco Identity Service

Engine

5 DR Drills completed including VPN and Internet failover to and from BTR and SHV datacenters.

Desigo Implementation support to consolidate BACnet network touched 36 sites, updating 37 routers, 17 distribution switches, and 225 access floor switches to be updated.

The Accomplishments

Failover for Global Protect VPN and Internet services to SHV Datacenter.

Disconnect legacy circuit at Fairfield SMMC

Datacenter APIC, spine/leaf software upgrade completed

Meraki Core Router installed at BTR and SHV Datacenter

DR Drills

BACnet network consolidation

Meraki hardware kits for Covid and Emergency Response for connectivity

2021: YEAR IN REVIEW

Network Development

Teambuilding & Employee Engagement

PHOTO

PHOTO

Team (John and Jameson) setting up network for vaccine testing at Zephyr

FirstNet Blimp at St. Anne – after storm IDA

2021: YEAR IN REVIEW

Network Operations Center

The Numbers

Pluralsight trained 2 NOC employees – Suzette Rotolo, Michael DeBarbieris Jr.

New Hires, Transfers and Promotions

Promotions/Transfers - 2

• Dennis Lauland – Sr. IS Systems Administrator

• Killian Hunter – Intern hired by IS Epic Core Clinical team

New NOC team members - 3

• Trevor Barrett - IS Systems Administrator

• Duryodhan Chaulagain - IS Systems Administrator

• Barry Rau - IS Operations Manager NOC

The Accomplishments

The HUB (Service Now) Implementation/ Migrations

Onboarded (2) Summer Interns – Killian Hunter, Brett Sanders

Onboarded (3) New employees

NOC – Critical role during IDA response.

Work from NOC/Home - Team works a hybrid rotation of In Office & Remote to ensure uninterrupted coverage 24/7 365 days a year.

Values on the Spot – Sam Poitevent, Marco Barnett, Trevor Barrett, Suzzette Rotolo, Christopher Brouillette.

The Projects

HUB Go Live

• Worked with other IS teams & End users to support the HUB go live.

• Developed script to help with importing existing KB content into the HUB.

Covid Test & Vaccination Sites

• Assisted field teams with technology deployments.

Active Directory Deployment Tool

• Developed a tool to facilitate AD deployments, OU moves.

• Enabled field teams to be more self sufficient with deployments and moves.

SolarWinds Map Functionality

• NOC Intern team performed a complete refresh of SolarWinds Map functionality to help make map use more intuitive.

IDA Support

• Acted as a central point of communication for IS Teams & Leadership via continuous bridge lines.

• Gathered and provided information relating to site and infrastructure status.

RUSH Go Live

• Worked with implementation teams to ensure needed devices were functional and available.

OLG O365 Outlook Go-Live

• Provided support for users being migrated during this go live.

Big Win - NOC IDA Response Support.

Network Operations Center

Krewe of NOC

PMO 2021: YEAR IN REVIEW

The Accomplishments

• Launch of monthly PMO newsletter The PM Connection

• Introduction of Data Analytics projects into PWA

• Weekly Good News and Project Closing introduced to Senior Leadership Review

• Trending and Monthly project statistics provided for IS Division projects

• Weekly reminds for open/closed projects

• Revamp of weekly AVP Sponsored Projects Calls

• Directors joined weekly Senior Leadership Review meetings

• Restructure and realignment of Project Managers, Senior Project Managers and Program Managers

• Development of CMIO Sponsor Report and IS Division Project Overview Expandable Report

• Course Catalog made available on MS Teams

The Numbers

• 646 Projects Requested

• 525 Projects Confirmed

• 30+ Training Sessions Conducted

• 50+ 1:1 Sessions Conducted

Big Wins

• New Application/New Project Intake integrated with The HUB

• Implementation of systems-wide Learnsoft Learning Management System

• Continued roll-out of Lightning Bolt provider scheduling tool

• Onboarded 1 new Program Manager

• Onboarded 3 new Project Managers to support Clinical Applications, Data Management, and Olive

• Sponsored 23 candidates in first IS Division PMP Certification Training Program (to date 13 candidates have obtained their PMP - with 100% scoring Above Target)

PMO 2021: YEAR IN REVIEW

The Projects

• Service Now

• Service Now: OLG

• Lightning Bolt

• On Call Finder

• Datacenter Relocation

• Legacy Data Archive Solution

• Network Switch Hardware Refresh

• Research Computing Center

• Teleworker Solution

• LMS Vendor Selection

• Learnsoft LMS Implementation

• Oasis Web Portal

• Data Loss Prevention

• Java Remediation

• Multifactor Authentication for PAM

• Network Switch Hardware Refresh

• Epic Read Only

• Ochsner Kidney Care Fresenius Machine Integration

• Natus Neuroworks Standardization and Optimization

• OLHS Cardiac Monitoring and Telemetry

• eICU Camera Install – 9WT Neuro ICU

• OMC Vents Capsule

• First Six Automation

• Hyperdrive

• Natus Interface

• GE Carescape

• Sitelink

• Airstrip Snippet Pilot

• Airstrip Enterprise

• OLG CarePort

• St. Tammany Xper Implementation

• Welch Allyn RetinaVue

• HIM Chart Audit Review

• Pharm Enterprise Data

• Schumacher Relative Value Unit

• OHP Med-Impact

• Legacy 835 Data Integrity & Storage

• Legacy 837 Data Integrity & Storage

• Clarity Stage Retirement

The Initiatives

• Continued development and support of IS Lead program and IS Division Development programs

• Clinical Systems training, utilization and optimization of PWA

• IS Strategic Priorities support and alignment

• Support for Lafayette Fellowship Program

• Digital Strategy Initiative support

• Coordination and support of Division Team

Talent Reviews

• Ida Response Team

2021: YEAR IN REVIEW

Tech Deployments

The Numbers

17% Increase In Technology Deployment Projects Year Over Last

The Projects

OMC 8th Floor Neuro Clinic

The Grove Pediatrics

Dr. John Ochsner Discovery School

Managed the Tech Deployment of 90 Builds/Expansions, Acquisitions and Relocations Across Ochsner Health: New Orleans (29), North LA (22), Baton Rouge (13), Northshore (14), Lafayette (2), River Parishes (4), Bayou (5), Lake Charles (1)

Deployed 1,858 New Desktops

Deployed 271 New Laptops

Deployed 759 New Printers

Deployed 20 WOW Carts

The Accomplishments

Supervised COVID-19 Community Testing, Vaccination, and Mobile IS Hardware Solutions at Over 250+ Community Sites in Greater New Orleans

Implemented the Hearst Telemedicine project across multiple sites to provide virtual telehealth services for COVID-19 response

Dr. Gaddy Community Road Suite 300 & 310

Covington River Chase

Industriplex Pharmacy

Retail Pharmacy Renovation

Bossier Multispecialty Clinic

OLHS Health Center - Spring Lake

Kings Hwy Chemo Pharmacy

OLHS 6th Floor Post-Partum

Dr. Paul Matherne – Family Medicine

St. Charles Ophthalmology Clinic

Ochsner Urgent Care – Central

Arlington Urgent Care

800 Metairie Rd

Ochsner Kidney Care JV Dialysis (Algiers, Marrero, Jefferson, Metairie)

Ochsner St Tammany Cancer Center

Louisiana Women’s Healthcare

2021: YEAR IN REVIEW

Tech Deployments

Teambuilding & Employee Engagement

IS Tech Deployment and COVID-19 Tech Support Teams

The Numbers

Ported over 32,000 phone numbers from AT&T to Lumen

Ported 1,300 phone numbers from Intrado to Lumen

199 Zoom Rooms

441,377 Zoom Meetings

Replaced over 500 Pivot smartphones with Versity devices in advance of Epic upgrade

Rolled out phone service to 16 new locations

The Accomplishments

Decommissioned Aastra phone system

Played critical role in Ida recovery:

• Implemented call forwards to allow critical phone lines to be operational

• Deployed multiple phones to command centers

• Created 8 new hotlines to aid in areas such as displaced patient and employee assistance

Ported legacy PRI services to Lumen

Deployed highly flexible wireless mic system to Riverview Room

Provided on-site AV support for multiple high-profile events (System Leadership, Board Meetings, etc.)

The Projects

ServiceNow conversion

North LA UCCX to UCCE conversion

On-call scheduler application

Infortel Cloud deployment

Calabrio Workforce Management

Zoom Room Conversion

Generated

$1.2M in savings across the system by consolidating and decommissioning legacy telecom services

2021: YEAR IN REVIEW

Clinical Systems

2021: YEAR IN REVIEW

Access: Cadence/Referrals

The Numbers

- 5 new employees & 10 promotions within the Access team

- 100K go-live appointments imported for Rush, LWH, etc.

- 900+ new depts spanning TX, LA, & MS; 85+ new centers

- 120+ template reassignments

- 54 appt request WQs updated to include responsible dept

- Sent 4,000+ consult referrals, surgeries, ultrasounds, and mammograms through Epic’s eMPA Payor Platform

- Generated ~1000 referrals for Rush & LWH go-live patients without coverage

- 62+ rules updated for LWH benefit engine inclusion

- ~2500 depts updated with accurate location instructions

The Accomplishments

- 2 XGM presentations accepted (to be presented in 2022)

- Went live with Rush, LWH, Rush MSO’s, Dr. Cascio, Dr. White, Prevention Plus, Hilton Dermatology, plus many more OH departments

- Upgraded to Aug 2021 version of Epic – included major projects such as Appt Request Navigator & visual improvements to scheduling and template activities

- Remote onboarding process revamped & standardized for Access team

- New User Security provisioning, approximately 30 new users a week (plus go-live new users), changed to salesforce platform

- Heidi Gurtner obtained PMP certification

- 1st organization to go-live with Epic’s Occ Med module

- Bayou shuttle transportation workflow developed for patients affected by Hurricane Ida

The Projects

- House Call Pro telephone appointment reminder vendor implemented

- OTW Medicare Therapy Caps

- All OCCs visit types, blocks, documents, and templates were standardized (15 completed this year), allowing for retirement of ~160 visit types in Jan ‘21

- Nephrology (Kidney Care) module go-live

- Optimized Sports/Ortho decision tree with conversion to ~150 subgroups

- Financial services visit modes piloted

- Olive projects live:

- Radiology & Misc 278 auth determination

- Gold Stars Completed:

- Send Only Valid Authorization Numbers in Referrals

~54 Decision Trees Revamped

45K Hurricane Ida impacted appts mass canceled

2nd organization to go live with Epic’s Payor Platform

Access: Prelude/Welcome 2021: YEAR IN REVIEW

The Numbers

- Honor Roll Benchmarks Achieved

- 96.7% of Medicare replacement chaining opportunities automated

- 38.8% of coverages auto created

- Increased 1:1 plan mapping from 55% to 70% for Epic’s Honor Roll

- 27 (stand up) Kiosk go-lives

- 300 associated guarantor account issues resolved

The Projects

- International patient workflow revamped to correct erroneous patient type, SSN, & country in registration

- PCP filing automated via RTE

- Benefit filing configuration completed for top payers

- Titus address verification

- Olive projects live:

- Notice of Admission

- Notice of Discharge

- Medicaid

The Accomplishments

- Multiple certifications, proficiencies, badges obtained across Access

- Availity connection established for RTE benefits

- LWH Kiosks implemented within days, including additional floor support & post-live workflow optimization

- Ochsner Health facilities earned an "A" for Fall '21 hospital safety grade

- Estimates auto-finalize with registration completion

- Pre-Reg

- Coverage Discovery

- Gold Stars Completed:

- Automatic Filing Order

- 278 Admission Notice

- Encounter Filing Order

- Ad Hoc Query Chaining

- Rule Based Document Defaulting

- FDT-based E-signature template

STAR level 9 for OH Access

27 Kiosk Go Lives

The Numbers

Access Covid Response 2021:

YEAR IN REVIEW

The Accomplishments

- 350K+ nursing home & prison Covid testing appointments imported

- 40 new or modified Covid-specific departments

- ~500 Covid testing, vaccine, and EUA resources

- 10 team members volunteered for various Mass Vaccination events

- 200K patients vaccinated via Mass Vaccination events

- 285 Covid Kiosks deployed

- Reduced EUA referral WQ volume from 7,000 to 250 by looking to MAR actions in the last 7 days

- National Epic presentation for Mass Vaccination workflow

- Covid Vaccine Acknowledgement signature now required to provide extra protection for signing/ scanning verification

- Covid risk score column built into ARWQs to prioritize high risk Covid positive patients requiring EUA infusions

- Orders for patients with Covid risk scores below 3 removed from workqueues to prioritize scheduling high risk patients

- Modifiers imported for new Covid visit types

- Age 12+ Covid dosage rule built to administer appropriate dose to children

- Travel screening international question required in OUC

2x1 Zebra labels built for Mass Vaccination events

$27 Million in COVID-19 admin fees collected via patient WQs

Teambuilding & Employee Engagement

Teambuilding & Employee Engagement

Teambuilding & Employee Engagement

Clinical

Applications 2021: YEAR IN REVIEW

The Numbers

• Incidents Resolved – 3,763

• Requests Resolved – 3.033

• Projects Completed:

• Project Managed - 31

• Projects participated in - 88

• Changes Completed -82

• Total # of Apps: 282

• Engagement – 4.39

The Projects

• Jeff Hwy Vent Integration- 100+

• Vicon Nexus Implementation for new Biomechanics Lab

• Chabert GE Gateway Implementation

• Cardiac Monitors

• Teleboxes

• Sitelink

• Airstrip

• Muse

• St. Bernard GE Gateway Implementation

• Cardiac Monitors

• Teleboxes

• Sitelink

• Airstrip

• Muse

• St Charles Vidyo mounted solution

• Westbank Vidyo mounted solution

• St Bernard Vidyo mounted solution

• Vidyo Cloud Solution for virtual visits

• Speedy Audit Hand Hygiene Implementation

• Xtract Allergy Implementation

Cares Act Response

• 2 Hospital Monitoring/Telemetry Implementations

• 3 Hospitals with VIP Vidyo Capabilities

• Careport Implementation for Case Mgmt and Utilization Mgmt

• Censitrac Implementation – 3 facilities

• Baton Rouge Plaza I Multi Specialty

• North LA Natus EEG 8K Implementation

• North LA Natus Sleep Implementation

• Baton Rouge Natus

• St Mary N-LA Natus

• HUGS System Expansion

• Stryker Wireless Beds – Baton Rouge

• Elmwood TeleBunker Expansion

2021: YEAR IN REVIEW

Clinical Applications

The Projects (Continued)

• Welch Allyn RetinaVue Camera’s

• Jeff Hwy Anesthesia Renaming

• OBIX Decommissioning

• STPH Xper Implementation

• Kidney Care – Dialysis Device Integration

• Spacelabs Home BP Monitoring

• Xper System Wide Upgrade

• Rush Go Live – Phase I & Phase II

• Xper

• ISCV

• Muse

• Monitor Integration/Telemetry

• Periwatch

• Mmodal

• Mmodal Upgrade

• Elekta Flexitron Afterloader Implementation

• EndoWorks Migration and Decommission

• DataMed Implementation to integrate EKG’s

• North Shore Cancer Center Go Live

• CNext in N-LA

• ISCV Desktop Integration with Cupid

• John Ochsner Heart & Vascular Clinic

• Drew Brees Clinic – NOLA East

• BreezeConnect Implementation

• Topcon Harmony Expansion

• Viewpoint Upgrade

• Noah Upgrade

• Mmodal Upgrade

• Baptist Speedy Audit Implementation

• Morgan City Tele Expansion

• Westbank Tele Expansion

• SMH Aqure Implementation

• Rush Senso Scientific Implementation

• ISCV Database Repointer

• Terrebonne Dinamap Implementation

• St Tammany bed Renaming

• Baptist Pain Clinic

• Baton Rouge 4th Floor – Card, GI, Pain

• Lafayette MFM

• Jeff Hwy Neuro Refresh

• Westbank Neuro Refresh

• Service Now

• Howell Place Clinic

• LWH Clinics

• Kings Hwy SICU

• Gaddy Clinic – Gulfport

• Dr. Hanah – Gulfport

• Java Remediation

• 2D Viewer – M3D Lab

• Natus Pediatric– Baton Rouge

• OBMC Cardiology Clinic

• OLHS GI Clinic Expansion

• OMC 7th Floor Obs Unit Relocation

• Riverplace BHU

• SBPH Pediatric Clinic

• St. Charles Ophthalmology Clinic

• SMH Aqure Go Live

• FEES Application Implementation

• SMMC 6th Floor Postpardum

• OLHS SMMC Center for Perinatal Medicine MFM

• Gulfport OBGYN

• OMC 7th Floor Vidyo Implementation

• ResMed CPAP

• Vision RT Implementation

The Accomplishments

• Assisted with Lafayette Proforma on all Clinical Applications

• Completed discovery for OLG 7 hospitals

• SLAs are met on a more consistent basis

• Covid Response – able to install and integrate Pt Cardiac Monitors, eCare equipment, and Avasys Equipment within one week during covid response and spikes

• Continued resolution of all Neuro issues within 24 hrs

• Continued work with Neuro to create a DR plan for their critical systems

• Worked with IS Leadership to contribute to the proforma process

• Created a Proforma/Budget guide for efficient budgeting for Ochsner leadership

• Worked to gain support and capital for an Airstrip enterprise solution to eliminate the “arts and crafts” by integrating strips

• Work with Cardiology to standardize their long term holter solutions

• Secured Capital for Airstrip Enterprise solution

• June 2021 Engagement at 4.49 (up .18 from previous survey)

• Created new Onboarding process for Clin Apps new hires

• Worked with M3D Lab to develop their 2D Viewer and with security to get it on the approved app list

• Implemented a new solution for Case Management and Utilization Management

• Worked with technical teams to restructure our Gateway and Airstrip solutions in our Comm Closets

• Worked with N-LA to remediate and get capital for their cardiac monitor and telemetry replacements for EOL hardware/systems

• Working with Nattie Leger to begin developing a standard for telemetry monitoring for primary and secondary alarms

• Secured capital for North LA Monitor Refresh project

2021: YEAR IN REVIEW

Clinical Applications

Team

Bobby Enloe, Analyst

Matt Rigdon, Analyst

Bruce Verrette, Sr Analyst

Jay Aysen, Analyst

Todd Young, Sr Analyst

Special Kirk, Sr Analyst

Bruce Lewis, Analyst

Eddie Rosa, Sr Analyst

Cory Sarvis, Analyst

Jonathan Tiller, Sr Analyst

Dan McGarry, Analyst

Rene Bilello, Sr Analyst

Don Elbers, Analyst

Clervie Stenson, Analyst

Kendrick Brumfield, Analyst

Brad Manning, Analyst

Anne Lea Dowdy, Implementation Lead

Lauren Comeaux, Manager

Teambuilding & Employee Engagement

PHOTO

PHOTO

2021: YEAR IN REVIEW

Community Connect & Epic Care

The Numbers

15 Cadence Practice Template Rebuilds

1,449

0% Voluntary Practice Turnover

1,796 New EpicCare Link users

12%

118 EpicCare Link Training & Efficiency sessions completed

• 100% of community and referring providers able to place orders through EpicCare Link

• New Prenatal Snapshot live; includes pregnancy overview & plan

Project Highlights

• PB Resolute Assessment developed

• 1st full imaging integration

• PaymentSafe Lite activated for Daniel Clinic

• Complete audits for contracts, providers, and end users

• Streamlined contracting process

• New quarterly executive updates

• New offerings including block scheduling, direct patient scheduling, e-precheck & patient questionnaires now available to OCC practices

Gerardo Vazquez joined our OCC team!

• Statement automation and online bill pay now offered through Experian

The Numbers

424 Hub Incidents Resolved

340 Hub Tasks Resolved

3 HOD Conversions

10 New Clinic and Hospital Depts

2 New Certified Analysts

1 Radiant Cross Certified Cupid Analyst

152 Hours of Volunteer Service

$600 Raised for Holiday Hope

The Accomplishments

Baton Rouge and Chabert First Sites Live with Vital Card EI Desktop Integration

Echo and Cath Provider Steering Committees Established

First Cupid/Optime Hybrid Lab

First Calendar Year with 24 Hour Period of No New Incidents

Consistent Double Digit Ticket Counts

The Projects

Ped Echoes with Automatic Charging

STEMI Button

Context Based Charing

Pediatric iRhythm Integration

Vital Desktop Integration and Measurement Exchange

ACHD Echo Provider Documentation

Nuc Med SPECT Provider Documentation

Upper Peripherals Provider Documentation

BreezeConnect

NucTrac

Low Ticket Count on The Hub

2021: YEAR IN REVIEW

Epic Academy – ALL TEAM

The Numbers

The Accomplishments

Andrew Kohler received the Into the Wild award

COVID Vaccinations received the Frankenstein award

Falyn Curtis received The Everest award

Jordan Chauvin received Superstar of the Quarter for Quarter 3 of 2021.

Kory McNally, Chris Moore, Lauren Bergens, Sade’ Matthews-Fitch, nominated for IS Awards.

The Projects & Implementations

Rush Phase II Epic Go-Live

Refill and Retails Pharmacy Optimization​

PMP NARX Scores Displayed in Epic​

New OR Utilization- Next 2 Weeks Dashboard​

Epic Upgrade-January 23 and June 26​

The Hub-Go-Live including Epic Quick Tips from the O2 Portal

PIVOT replacement (550+) and Rover Upgrade

21st Century Cures Act

Ortho PROMS implementation​

New Hazardous Drug MAR Tab​

Removal of Lot Manager Free Text Ability

HAPI Prevention using Scott Triggers Risk

Dr First Integration​

New Careport Application for Case Management​

PROMPT Documentation Epic workflow and SmartPhrase for Physician Progress Note​

Inpatient Stroke Navigator

Managing Unsuccessful Attempts Workflow​

Cologurad Ordering Update​

Epic on call finder/lightning bolt integration

SmartSet personalization option​

IP Provider Navigator Updates​

Possible Hospitalization Roll Out​

Pediatric Immunization Brand Transition

BCN 185 Corrections

InBasket Management Project

Shontasha Leftridge completed her PMP Program

Brianne St. Amant and Amanda Lapping nominated for Spirt of Leadership Awards

Cody Peoples nominated for non-clinical employee of the month February

Robin Breazeale nominated for non-clinical employee of the month April

Big Wins

COVID Mass Vaccination

COVID EUA Infusion Centers

COVID Surge Efforts

Hurricane Ida Response

2021: YEAR IN REVIEW

Epic Academy – NEW ORLEANS REGIONAL SUPPORT

Jefferson Highway

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Chris Moore

Baptist

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Kory McNally, Kayla Cusachs

Projects Projects

OR Conflict Checker

Neurology Clinic Move to 8th Floor

COVID Surge Response (West Tower, ERU, EUA)

COVID-19 Mobile Vaccination Pilot PCW

EUA Infusion Dept Move/Expansion

7 West Tower Acuity Adaptable Overflow

ED Respiratory Covid Surge expansion

Inpatient Departments for PED ALLERGY / IMMUNOLOGY and PED RHEUMATOLOGY

Nephrology cases performed in the Cath Lab

Endoscopy Schedulers move to Whitney Labarre

Lake Terrace Podiatry Move

Pharmacogenomics Workflow Pilot

Epic On-Call Finder/Lightning Bolt Integration

Ochsner Kidney Care Jefferson Highway

OPAT Order Set for Infectious Disease

Dr. John Ochsner Discovery School

CBD Therapy and Wellness Implementation

iRhythm Go-Live

OMC Application “American Hospital Association

Quest for Quality Prize”

Jefferson Hwy Mass Flu event

Liver E-Consents

Possible Hospitalization

Heart Failure Transitional Care Clinic Go-Live

Organ Section Go-Live (Transplant)

Elmwood Primary Care Expansion

WOW Cart Replacement

Sotrovimab Infusions in the EUA

800 Metairie Road

Ochsner Kidney Care Metairie

Cardiology Clinic Move

Functional Restoration Relocation Move

Spinraza (high dollar medication) workflow

Pain Management Relocation

Dr. Walsh Clinic Go-Live-NEW

Sepsis AI-ED

OR Reporting Efficiency Project

On Call Finder-Lightning Bolt/Epic Integration

Sepsis AI-ED

Sepsis AI-IP

On Call Finder-Lightning Bolt/Epic Integration

2021: YEAR IN REVIEW

Epic Academy – NEW ORLEANS REGIONAL SUPPORT

St. Bernard Parish Hospital

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

West Bank

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Darcie Braai

Projects Projects

Gastro Clinic-NEW

SBPH Pain Management Department-NEW

Virtual Telemedicine Room Optimization

Pediatrics Clinic-NEW

LSID Implementation

Ochsner Community Health Brees Dream Center-Pediatrics-NEW

Possible Hospitalization

GE Monitor Install-Epic Integration

Vertex Ultrasound Install

Colonoscopy Workflow Optimization

Hydra Clinic-Dr. Verette-NEW

Sleep Lab Workflow Optimization

Telemed Hardwired Solution-Interactive

Whiteboard

Sepsis AI-ED

Medline Preference Card Optimization

RX Bedside Delivery

Possible Hospitalization

Chemo Treatment Analytics Project

IR Optimization

Alaris Pump Interoperability

Telemedicine Expansion-Interactive Whiteboard

WBMH EUA Infusion Center-NEW

Sepsis AI-ED/Marrero Freestanding ED

Sepsis AI-IP

Ochsner Kidney Care-Algiers-NEW

Epic On Call Finder-Lightning Bolt/Epic Integration

Ochsner Kidney Care-Marrero-NEW

2021: YEAR IN REVIEW

Epic Academy – NORTH SHORE/MS

REGIONAL SUPPORT

North Shore

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: None

Hancock

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: None

Projects Projects

Dr. Serrant Go-Live

OMC- NS OR Anesthesia eConsents Go-Live

Hilton Dermatology Go-Live

OMC-NS Palliative Care Implementation

Fast Pass (Security Check in)

Castine Center Mass Vaccine

IR Optimization Go-Live

Dr. White (Covington OCC)- Epic Implementation

Fritchie Park Mass Vaccine

NSMH Cardiology Conversion

Vaccine 2nd Dose- Fritchie Park

Dr. Landwehr, GYN onboarding and hardware installed

Picayune Pediatrics now live

LSID Implementation

Successful St. Tammany Cancer Center Implementation

OCC Dr. White Site Visit

Covington Specialty Peds, River Chase location Go Live.

Alaris Pump

River Place Peds Go-live in Cov.

COVID Testing NSMC

COVID Testing Covington Drive

Dr. Matherne Family Med Epic Go-Live

Hancock Vaccine to General Population

Ochsner ObGyn Gulfport (Gaddy) Go-Live

HMC OR Anesthesia eConsents

IR Optimization Go-Live

Dr. Hanna ObGyn Go-Live

LSID Implementation

EUA Infusion – 6 infusion chairs

Ocean Springs Peds Specialty Clinic Epic Go-live

Dr. Gaddy Gulfport clinic expansion

COVID Surge efforts:

ED expansion with redeployed staff

COVID testing drive-through opened

COVID Testing at the BEC

2021: YEAR IN REVIEW

Epic Academy – BATON ROUGE REGIONAL SUPPORT

Baton Rouge

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: None

Projects

Respiratory Therapy Meds Project

OHC for Goodwood Peds Clinic-NEW

Mass Vaccination at Southern Univ.

Ochsner Urgent Care Central-NEW

Post-Surgery Bed Requests

OMC-Grove 5th Fl Peds Specialties-NEW

MA/LPN Rooming in Virtual Visits

Louisiana Women's Healthcare Go-live

Plaza 1 4th Fl Specialty Services

E-Consults Workflow

LSID Implementation at OMC-BR, IBVH ED, OMC-Grove

COVID Surge Response at OMC-BR, and OMC-Iberville

Lightning Bolt/Epic On-Call

OCC LIMPA Go-live

Baton Rouge Mass Flu Event

Ochsner Urgent Care-Arlington Clinic- NEW

Vital Cardiology

OH Community Health Brees Family Center-

Howell Pl.- NEW

Alaris Pump Interoperability

BR BOHs Center

Endo Scheduling Efficiency Lean Project

WOW Cart Replacement

Breath Test Procedure at OMC-Grove

EUA Infusion Expansion

BR Cancer Center PET/CT

Lake Charles

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Andrew Kohler

Projects

COVID Community & Employee Vaccination and Testing

E-Consults Workflow

Ricoh Printer Upgrades

Lake Charles Mass Flu Event

OCC Cascio Sports & Orthopedics Go-live

MyChart Activation Lean Project

OP Therapy Plan Project

Christus Infusion on MS Teams

New ObGyn Suite in Building G

New Plastic Services Department

Martti Replacements with Stratus

New Lake Charles Call Center

Oncology Process Mapping

2021: YEAR IN REVIEW

Epic Academy – RIVER REGION REGIONAL SUPPORT

Kenner

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

Projects

Artificial Intelligence (AI) Deterioration Alert

Interventional Radiology Optimization

Lab Specimen Identification (LSID)

Anesthesia e-Consents

Alaris Pump Interoperability Implementation

Sepsis Alert and Treatment Inpatient and ED

Pilot

LSU Cardiology Coumadin Clinic Implementation

River Region Referral Process Revision

Sleep Lab and Clinic Implementation

Deactivation of 24 Virtual Beds

Inpatient and Ambulatory IUD documentation and charging process revision

Patient List column addition for Admission Orders requiring cosignature

Inpatient Boarder Baby Workflow Implementation

NET/IR Workflow Optimization

Cath Lab Workflow Optimization

Emergency Department Admission Delay workflow implementation

Wound Care Clinic Optimization and Dashboard generation

St. Charles

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

Projects

Emergency Department Behavioral Health Care Area

Lab Specimen Identification (LSID)

VIOS Implementation on Med Surg Department

SCPC Psychiatry Clinic Implementation

DESC Orthopedic Clinic Implementation

Alaris Pump Interoperability Implementation

SCPH EUA Infusion Implementation

Epic Whiteboard Implementation

Pain Procedures transition to the Cath Lab

Artificial Intelligence (AI) Deterioration Alert

Multiple departments created for Hurricane IDA response

CT Leave of Absence workflow generation

SCPC Ophthalmology Clinic Implementation

River Place Adolescent Unit Implementation

2021: YEAR IN REVIEW

Epic Academy – BAYOU REGIONAL SUPPORT

Chabert

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Rhondalyn Thibodaux

Projects

Anesthesia e-Consents

Interventional Radiology Optimization

Lab Specimen Identification (LSID)

Alaris Pump Implementation

Multiple departments created for Hurricane IDA response

Medication Assistance visit workflow generation

Vital Implementation

St. Anne

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Green Belt Certifications: Jordan Chauvin

Projects

Lab Specimen Identification (LSID)

Alaris Pump Implementation

Raceland Therapy and Wellness

Creation of additional Nutrition Department

Inpatient Boarder Baby Workflow Implementation

St. Mary

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

Projects

OCC Prevention Plus Clinic (PPC) Implementation

Lab Specimen Identification (LSID)

Anesthesia e-Consents

OSMH EUA Infusion Department Implementation

OSMC General Surgery and Endocrinology Clinic Implementation

OSMC Family Medicine and Orthopedics Clinic Implementation

HIMSS kick off completion

Multiple departments created for Hurricane IDA response

Outpatient Nutrition Department creation and workflow implementation

Wound Care Department expansion and workflow implementation

OCC PPC Cardiology Ultrasound workflow

OCC PPC Specimen drop off workflow

Outpatient PICC line placement/blood patch workflow

2021: YEAR IN REVIEW

Epic Academy – NORTH LOUISIANA REGIONAL SUPPORT

Shreveport

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

YTD RA Yellow Belt Certifications: Angela Giddens , Shontasha Leftridge, Daniel Nelson (In Progress)

Projects

Epic On Call Scheduler/ Finder Implementation

Hospitalist New Service Line - AMC

IP Hospice

Pharmacy Discharge Meds to Beds –AMC

Pharmacy Telemedicine Implementation

AI Deterioration Implementation

Possible Hospitalization Implementation

Procedure Prior Auth Optimization Project

Lab Specimen Identification (LSID)

10 Community COVID Vaccine Events

3 Surge IP COVID Units

Onboarded 177 New residents

Nursing Skill Fair

Implementations/ New Clinics

Louisiana Behavioral Health- IOP & IP

OLSH SMP Newborn Specialty Clinic

OLSC FF Neurology

OLSC FF Neurosurgery

OLSC FF Maternal Fetal Medicine

OLSC FF Pain Management

SLPC Primary Care

BMSC Neurosurgery

BMSC Orthopedics

BMSC Primary Care

BMSC Sports Medicine

OLSC FF Dermatology

OLSC FF Plastic Surgery

OLHS Medical Surg Flex Unit

OLSH SMP Antepartum

OLSH Perinatal & Perinatal 5th Floor

Monroe

YTD New Ochsner Providers Onboarded:

YTD New Community Providers Onboarded:

YTD New Clinic Go-Lives:

YTD Efficiency Sessions:

YTD One-on-Ones:

Projects

Hospitalist New Service Line

ED Providers transition from contract to OCHSNERLSU Providers

Possible Hospitalization Implementation

Procedure Prior Auth Optimization Project

Lab Specimen Identification (LSID)

NICU Telemedicine Implementation

Hematology/Oncology Telemedicine

16 Community COVID Vaccine Events

Nursing Skills Fair

Implementations/ New Clinics

OLMC Urgent Care and Occupational Health

EUA Infusion Clinic Expansion

2021: YEAR IN REVIEW

Epic Academy – PEP TEAM

PEP Sessions

YTD Providers Attended Epic 201

YTD Providers Attended Epic 501:

YTD Providers Attended APS:

YTD Power Users & Physician Builders:

YTD PEP Talk Session Held:

Epic Proficiencies: Ari Peters-Ambulatory

Projects

Net New Team in July 2021-2 Sr. PEP Specialists added (Ari Peters and Nicole Ross)

Annual Personalization Sessions-Ambulatory Specialty Live

Epic 201- (Ambulatory, Hospital Medicine (IP), ASAP)-Virtual in 2021

PEP Talk- Increased Provider Participation due to mass communication efforts

Epic 501-restructured in 2021 to offer more application specific training virtually and reduce classroom time to 2 days

Physician Builder & Power User as part of Epic Honor Roll

Net New Team Created in July 2021

Annual Personalization Sessions are LIVE

2021: YEAR IN REVIEW

Epic Academy – ALL TEAM

Teambuilding & Employee Engagement

2021: YEAR IN REVIEW

The Numbers

1,549 Epic Enhancement Requests Fulfilled - EAC

2,457 Incidents Resolved - EAC

384 Epic Enhancements Request FulfilledPHX

122 Incidents Resolved – PHX

130 Outpatient Departments built

The Accomplishments

April Johnson, Tiffany Ellsworth, and Jamie Martin (our OLG analysts) joined EAC and all passed their Ambulatory certifications.

Doreen Nalyazi was promoted to Team Lead for EAC.

Mickey Porter retired in October after almost 10 years as an Epic analyst with Ochsner and 30 years as a nurse.

Zachary Bordelon joined EAC in November.

Big Win: Created an Immunization User Template to give Epic access to 100’s of volunteers helping with the COVID Mass Immunization sites

The Projects

Outpatient Dialysis Module Go-live for OKCC

Athletic Trainer Workflow Implementation

System InBasket Cleanup

COVID Response: Rover Workflow Implementation for COVID Mass Immunization Sites as well as clinic workflows for testing and immunization

Intensive Outpatient Therapy Workflow Implementation at LBH

Compass Rose Module for Neuropsych at OMC

Support Act – Provisioned thousands of Providers with electronic controlled substance prescribing capabilities

St. Tammany Clinics MA & Nurse template reassignment

Smoking Cessation System BPA Expansion

E-Consents of evaluations for Transplant Patients

Heart Failure Program Episode Implementation

Pulmonary Hypertension Program Episode Implementation

Transitions of Care Implementation for Heart Failure Patients

Pediatric Liver Registry Forms

Teambuilding

PHOTO

2021: YEAR IN REVIEW

Epic Data Governance: Security, SER, External Access

The Numbers

2021 Security Audits

Admin Users: 485

PB/HB/SBO/HIM Users: 2288

Background/Dummy Users: 478

Sensitive Notes Users: 471

ByPass Break the Glass Users: 394

Epic Security

New Users Provisioned: 22,135

Incidents Closed: 5012

Requests Closed: 2411

SER

New Users Provisioned: 15203

External Providers Created: 4451

Incidents Closed: 4409

Requests Closed: 2947

External Access

Provisioned 1893 New Users

Incidents Closed: 251

Requests Closed: 292

Pelican

Incidents Closed: 135

Requests Closed: 87

BIG WINS

* Team Added 2279/+105% more External Provider TY vs LY

* Team Provisioned 5836 more end users (EMP’s) +36% TY vs LY

The Accomplishments

Ryan Bidlack and Dominic Armantrout, promoted to Epic IS Analyst

George Belton promoted to IS Epic SR Analyst

2021 E&Y Audit – No Findings for 2nd year in a row for security

External Access Strategy Approved: Moving

External Access under the Security/SER umbrella and promoted Daillyn Neveaux from IS Specialist to IS Epic Associate Analyst. HUGE WIN for our team! EpicCare link Access Timeframes will improve in 2022.

Identity Admin Team – Identity Admin moving under the DG Team in 2022. Ryan Bidlack accepted the Identity Admin Analyst position.

The Projects

Lightening Bolt Project went Live

Added 500 Covid testing, Vaccine, and EUA Resources. Created/Modified 40 Covid Specific departments.

Continue to Process / Document All Covid Access Changes with surges

Hurricane IDA Access EMP Creation – from 8/29 thru 9/10 team created 742 EMP’s

SER Blueprint went Live

Salesforce Project – Future New Hire Provisioning Tool Pilot begins end of July

Rush Go Live – Provisioned 3,213 Users

LWH Go Live – Provisioned 300 users

2021: YEAR IN REVIEW

Epic Data Governance:

Security, SER, External Access

Epic Security Stats

+36% over Last Year in total number of end users provisioned in epic. Provisioned 5836 more users over last year.

+43% increase of total tickets closed; Closed 2226 more tickets TY vs LY

SER Stats

+50% over Last Year in total number of users/providers provisioned in epic. Provisioned 5039 more users over last year.

+20% increase of total tickets closed; Closed 1252 more tickets TY vs LY

External Access Stats

+ 2% over Last Year in total number of end users provisioned in epic. Provisioned 41 more users over last year.

+14% increase of total tickets closed; Closed 68 more tickets TY vs LY

Added 2279 more External Providers TY vs LY; +105%

2021: YEAR IN REVIEW

Epic Data Governance: Security, SER, External Access

Provisioning Team – Daily Huddles

PHOTO

Epic Grand Central 2021: YEAR IN REVIEW

The Numbers

15,375 hospital transfer center requests completed by PFC South

7,519 transfer center requests completed by PFC North

870 incidents closed

724 requests closed

1,350 room and bed changes for COVID surges and Hurricane Ida response

700+ patient encounters entered/discharged during Ida response

8 inpatient hospital go-lives

The Accomplishments

4 new Epic certifications/proficiencies

PMP Certification

Rolled out BCA Web Data Entry to all partner sites

Possible Hospitalization expansion

PFC Bed Planning and Behavioral Health placement expansion to Rush

Automated Telemetry accommodation code updates at Shreveport

The Projects

Rush go-lives – 7 hospitals!

Bed Planning build overhaul/optimization

OLG build – 9 hospitals!

Unit Maps

CMS PCP Notifications

COVID Surge response

Hurricane Ida response

EVS workflow standardization

Behavioral Health and Transportation Transfer Center created

Capacity Management Dashboard

Possible Hospitalization

HOV to Admission workflows

1,350 room and bed changes during emergency responses!

Behavioral Health Transfer Center!

Epic Grand Central 2021: YEAR IN REVIEW

Teambuilding & Employee Engagement

Epic HB, PB and HIM 2021: YEAR IN REVIEW

The Numbers

3307 LANDESK/HUB Incidents Resolved

10,036 LANDESK/HUB Requests Closed

1,500 Provider SERs configured for billing

8 Epic OCC Resolute implementations

393,000 visit files for exit records produced

1 Million+ COVID Vaccine Transactions

71.09% Visit Estimate Accuracy (OHS)

The Accomplishments

Rush Epic Implementation

LWH Epic Implementation

St. Tammany HH/HSPC CarPET (Care Plan Efficiency Toolkit): Reduced changes to Care Plan by 22%

St. Tammany HH OASIS scribing workflow recognized by Epic Proper

Smart Workflow transition to interface

Covid Surge and Hurricane Ida Facility

Structure Relocations

Patient Billing Notifications

Louisiana Behavioral Health IOP

OCC Waystar Statement Automation

The Projects

Viewpoint Charging Project

SLMA Ida Provider Relocation

Hospice Electronic Submission of NOE Claims

HH/HSPC Snapboard for Scheduling

Home Health NOA Claims

Olive Claim Status Workflow

Epic Provider Suspension Workflow

Endoscopy Single Path Coding

St. Tammany and Ochsner External Edits

No Surprise Billing

OKC Outpatient Dialysis Charge Bundling

ROI Audit of Emergency and Office Visit

COVID Vaccine Billing

COVID Vaccine Billing

HH/HSPC Snapboard for Scheduling

2021: YEAR IN REVIEW

Optesia Team

The Numbers

~1802 Incidents Closed

~1160 Requests Closed

(We average around 150 Incidents per month)

The Projects

Anesthesia Preop Optimization

Censitrac

Electronic Anesthesia Consents

Tissue Tracking

Internal OR Scheduling Variability

Surgical Safety

Anesthesia Tech Ordering Workflow

Anesthesia 3rd Party Billing

Procedure Clean-up

Automated Vent Mode Project

The Accomplishments

We are elated to have 3 new team members. Tyler Maturin from Lafayette, Killian Hunter and Toan Nguyen. To date, two have received their first certification in Optime.

3 Additional Pain Management location

Optimization projects include Endoscopy, Procedure Note, Status Board Reports, and Patient Text Messaging

Electronic Anesthesia Consents Expansion

Hybrid Lab Launch for 2 sites

Tracee Bryant was promoted to Supervisor.

2021: YEAR IN REVIEW

Optesia Team

Teambuilding & Employee Engagement

PHOTO

2021: YEAR IN REVIEW

Epic Orders

The Numbers

8 inpatient hospital go-lives

1,218 incidents resolved

~1,500 requests closed

400 order sets reviewed for Annual Order Set Review

The Projects

Early Detection of Sepsis

St. Tammany Tube Feeding Interfacing 3rd Party Integration

Possible Hospitalization Rollout

EUA Referrals for COVID therapies and treatments

The Accomplishments

Successful rollout of Outpatient and Inpatient COVID vaccine build and integration!

Optimization of Annual Order Set Review Process system wide

m3D Lab – orders and workflows for 3D procedure modeling

Presentation to organizations statewide on Ochsner/LINKS relationship and setup

COVID vaccinations and integrations with Louisiana State Immunizations Integrated System (LINKS)

COVID Surge response

Hurricane Ida response

Rush go-lives – 7 hospitals!

Louisiana Women’s Hospital golive

OLG build

COVID Vaccines

Mass Vaccination Events

2021: YEAR IN REVIEW

Epic Procedural Apps

Teambuilding & Employee Engagement

2021: YEAR IN REVIEW

Epic Procedural Apps

Teambuilding & Employee Engagement

PHOTO

Epic Provider Experience Team

The Numbers

Incidents resolved: 2,674

Requests resolved: 1,800

7 hospitals and 130 outpatient departments launched

$400 raised for Holliday Hope

The Accomplishments

Haley Abshire and Jason Thibodaux joined the team and completed their Epic certification. Christian Robertson also joined the team from OLG.

Shea Brumfield was promoted to team lead

Michael Kittok and Stephen Lancaster lead the Epic teams in development of HUB analytics and created a recorded training session to share the knowledge. Successful

The Projects

New OCC Med Module

Primary Care Optimization

Refill Center Optimization

On-Call Lightning Bolt & Epic Integration

Sepsis tools optimization

HUB reporting development and presentation

Unusual results notification primary care

Pelvic Floor Center

HCC BPA Optimization and Expansion

COVID High Intensity Surveillance Program

OKCC Kidney Care

Telemedicine One Note

IMO

Inpatient Navigators Revamp

21st Century Cures Act

ACP CPTII Code Automation

PROMS Sports Medicine

Rush Phase 1 & 2

Louisiana women’s Health

Epic Provider Experience Team

Teambuilding & Employee Engagement

PHOTO

PHOTO

2021: YEAR IN REVIEW

Epic Radiant and Lumens

The Numbers

1533 Hub Incidents Resolved

535 Hub Tasks Resolved

20 New Radiology Clinic and Hospital Locations translating to 85 new departments!

1 Cupid Cross Certified Cupid Analyst

152 Hours of Volunteer Service

$600 Raised for Holiday Hope

$5k+ raised to support Employee assistance funds

100% of Lumens upgrade items implemented

The Accomplishments

6 Rush Hospitals live on Lumens

Lumens welcomes a Senior Analyst

First true Hybrid Lab with IR at St Tammany

100% of the team participated in remote Epic course for Cupid

First time to hit single digits in service tickets

0% Turnover

Decision tree badges obtained by multiple team members

Incidental findings workflow modeled by multiple alternate healthcare systems

The Projects

Preference lists

FDI integrated launches

Mammo structured reporting documentation revamp\

Rover for Radiology

Incidental findings go live

NucTrac

Interventional Radiology Thin Log roll out

Protocolling Kick Off

QPath

Mobile Ultrasound workflows

All services Patient screening questionnaire revamp

Thin Log IR is now the new system standard!

2021: YEAR IN REVIEW

Epic Willow Ambulatory

The Numbers

Incidents Resolved: 1,325

Requests Closed: 659

Engagement Score Increase:

Mean 4.23

Committed to Quality: 4.80

Cares About Me: 4.20

The Accomplishments

Atrium Redesign: ScriptPro Robot

Relocation

E-Prescribe OTC Medications

340B Claim Re-Trigger

Patient Waiting Display Board

NorthShore Employee Pickup Location

Weekly Price Basis Update

Vaccine Fee Update

Hurricane Ida re-opening:

Destrehan ScriptPro

St.Ann re-location

The Projects

Chairside Delivery

Silent Scheduling

McKesson Wholesaler Change

FAX/Scan Directly in WAmb

Westbank Bedside Delivery

Prescription Delay Tracking

Big Wins

Retail Optimization

COVID Vaccine Optimization

Epic Willow Inpatient

The Numbers

Incidents:

• Created = 1658

• Resolved = 1656

Requests:

• Created = 2744

• Resolved = 2685

June 2021 Employee Engagement:

• Mean = 4.88

• Mean Percentile Rank = 97

8.54% increase in “time worked” documentation in ServiceNow since go live in July 2021

60+ projects and Epic builds coordinated with Pharmacy’s Change Management team

125,480 = number of times providers used the new actionable allergy BPA in the first 2 months after go live

The Accomplishments

Epic Willow Inpatient certification – 4 team members

Data courier certification – 3 team members

Promotion to Sr. Analyst – 2 team members

The Projects

COVID-19 vaccines & immunotherapies

Monthly First Databank (FDB) medication loads

Dr First Healthfinch

Pharmacogenomics (ActX)

Dispense Prep Camera go live at first Ochsner site

Chemo & monoclonal antibody dose rounding BPA

Vaccine formulary change from Sanofi to GSK

Standardization of pediatric oral & IV solutions

Standardization of intravitreal injection build

Record training videos for end users at Epic go-lives

Rush (Phase I and II) Epic implementation

Big Wins

Patient Safety

340B Apexus Certified Expert certification – 3 team members

LEAN Yellow Belt certification – 1 team member

Master of Business Admin degree – 1 team member

Leapfrog Hospital Safety Grade “A” – 13 Ochsner facilities

Team member recognition:

• 5 Values on the Spot e-card recognitions

• 1 nomination for Employee of the Month

• 1 nomination for New Leader of the Year

Epic-Alaris Pump

Interoperability

Go-Live

Provider Satisfaction

Actionable Patient

Allergy Review

BPA for Providers

2021: YEAR IN REVIEW

IS Interfaces Team –Data Integration

The Numbers

• 952 production interfaces

• Our Cloverleaf engine processes an average of 28.9 MILLION interface messages per day. SIX MILLION more per day than end of 2020!

• Globalscape EFT now has 1741 unique rules and workflows, 4.2 TB this year, with a per month average of 280K EFT transactions!

The Accomplishments

• Oceans LBH - HAR ADT

• STPH Cloverleaf Migration

• Larry Reinhardt promoted to Sr. Analyst

The Projects & Requests

• Rush Conversion!

• Censitrac Expansion

• STPH HilRom

• Careport for Case Management

• NLA MD Staff Migration

• NLA Arxium Migration

• NLA Logistics Migration

• NLA FTP Migration

• Titus Aqure

• eHealth Referrals

• iRythym Cardio Pediatric

• Hancock MSDH ELR

• Titus UNIPOC

• ISGC – DC Policy & Procedures

• eMPA

• STPH LifeTrack

• SBPH Capsule

• Globalscape v8 Upgrade

• Censitrac

• Globalscape 2019 Windows

• Oceans – LBH

• Louisiana Women’s Health

• Epic NCPDP

• STPH Cloverleaf

• NucTrac Cardiology

• GE ViewPoint Charges

• Rush MSDH ELR – Lab & POCT

• Rush MSDH Syndromic

• PAA Analytics

• MCAM NRC

MSDH ELR – VAX - SYNDROMIC

Globalscape Server Upgrade

• Alaris Pumps

• Epic FEB 2021 Upgrade

• Xtract Migration

• Titus Nova POCT

• Apriss

2021: YEAR IN REVIEW

IS Interfaces Team –Data Integration 94

2021: YEAR IN REVIEW

IS Training

The Numbers

11,309 Instructor-led students trained 2020: 16,060 -30%

5,177 Web-based trainings assigned 2020: 4,115 +26%

5,372 Training arcade games played 2020: 4,813 +12%

The Accomplishments

• Two employees participated in TEDx Ochsner –Cate and Erica

• Yellow Belt – Jessica Johnson, Jessica Tykol

• Larissa Rachel, Renee Rachal, Leigh Peterson and Sara Thibodeaux completed Amplifire

Authoring Certification

• Migration from SABA to LearnSoft in October

• Ida response – Rapid onboarding to support people displaced and in the middle of a pandemic

• Credentialed 8 team members in new applications

Deployments

• Rush - Phases 1 & 2

• Beaker - Rush

• Oceans

• OCC

• Clinic Acquisitions: Matherne, Gaddy

• Bugsy

• Ochsner Kidney Care

• LWH

2021: YEAR IN REVIEW

IS Training

Projects

• Converted Epic AMB SABA ILT classes to Learnsoft both ILT virtual and eLearning modules for Epic AMB Anticoagulation Clinician add on, Epic AMB Clinician MA/Nurse, Epic AMB Dietitian, Epic Kaleidoscope Clinician and Provider add on, Epic Nurse Triage Pt 1 & 2, Epic AMB OB Clinician and Provider add on, Epic Healthy Planet, Kronos Advanced Scheduling Fundamentals.

• Amplifire conversion for Epic Ambulatory Clinician MA and Nurse and Kaleidoscope Provider

• Nov 20v in Jan 2021, Feb and Aug Upgrade 2021 version with NOVA and Galaxy review

• RUSH Training and Remote Command Center

• WebEx to Zoom conversion for virtual classes

• Share point Scrub a dub

• OKCC AMB Dialysis clinic conversion

• Covid Vaccination clinic at Alario & Shrine on Airline support and rapid redeployment of classes

• Virtual attendance XGM

• The Hub conversion from Landesk

• Resident training conversion to eLearning modules and not ILT classes

• LWH training

• TEDx

• WISE

• ISD Self Dev process

• Our team ran the IS internship program last year with 23 interns over 15 different teams.

• Interns developed skills by assisting with the following projects across IS: Converting build requests​, Analyze and build prediction model for NASH patients​, Clinic go -live support and provider support​, Assisted with LMS transition​, Credentialed to train an application​, Visio workflows​, Disaster recovery​, Implementation trackers, patient flow metrics and unit maps​, Spectralink replacement project, ServiceNow migration​, Installing new computers and equipment in hospitals​, Assisted coding team with MyChart app​, Device configuration in offices and clinics​, Developed new inventory system​, Clinical productivity tracking​,

• Assisted in creating new map sites as NOC transferred to new mapping system​,

• Assisted on a project to update network topology maps in SolarWinds for better monitoring.

• Added additional Microsoft Instructor Led offerings of OneNote and Outlook

• Service Now Knowledge Management Implementation

• Published 10 IS Knowledge Articles on Ochweb

2021: YEAR IN REVIEW

IS Training

Teambuilding & Employee Engagement

PHOTO

PHOTO

2021: YEAR IN REVIEW

Partnerships & Implementation

The Projects…

February

Prevention Plus, LLC (OH CC)

Dr. Paul Matherne Practice Acquisition

Pediatric Specialty Office Lafayette

STHS Epic Monitors

STHS IR Optimization

April

Rush MSO Clinics

Rush Health Systems - Beaker

Howell Place Community Health Ctr

Dr. White (OH CC)

OLHS Urgent Care - West Monroe

SMH Provider Connect Ordering on ECL

June

Ochsner Kidney Care - Jeff Hwy

Ochsner St. Tammany Cancer Ctr

SMH Wound Move to NS MOB 1

OHC - O'Neal PP1 4th Floor

Epic Upgrade – Spring

January

Hilton Dermatology (OH CC)

OMC 8th Fl Neuroscience Clinic

Dr. Serrant Acquisition

LA Behavioral Health -Linwood (IP)

Epic Upgrade - Nov 2020

STHS Bugsy Implementation

STHS New Tower IP Units

TGMC MyChart Now

March

Rush Health System – Phase 1

Baptist Cardiology Move

Ochsner OBGYN - Gulfport (Dr. Gaddy)

Benson CC Cytology to Elmwood

STHS MyChart Diagnostic Scheduling

May

Rush Health System - Phase 2

Dr. Hanna OBGYN Acquisition

Cascio Ortho & Sports Med (OH CC)

Ochsner CHC – New Orleans East Peds

Prairieville General Surgery

STPC Radiation Oncology

July

OLHS Neuro Expansion

St. Vincent CHC Telehealth

SMH MRO Elink

Titus Regional External Lab Reporting

Acadia Adolescent Unit

TGMC Name & Logo Change

SMH Natus SleepWorks

2021: YEAR IN REVIEW

Partnerships & Implementation

The Projects…

September

Ochsner Kidney Care – Metairie

OLHS - 8G Renovation

Dr. Walsh General Surgery Acq

Linwood BH Clinic IOP

Denham Springs North Ophthalmology

Ochsner UC – Arlington

St. Bernard Hydra Clinic

OLHS SMMC Postpartum 6th Fl

Ochsner Health Ctr – Livingston

November

OHC for Children - Goodwood

OHC for Children - River Chase

Ochsner Kidney Care - Algiers

Ochsner Kidney Care – Marrero

Bossier City Multispecialty Clinic

Ochsner Urgent Care - Central

OLHS SMMC Postpartum 6th Fl

The Grove 5th Floor Pediatrics

OLHS Primary Care - Spring Lake

STHS XPER

OLHS Pain

August

Discovery School - Pediatrics

LGH MFM Clinic

Dr. Gaddy OBGYN Site 310

OLHS Pain Move to Fast Track

OH Ocean Springs (Dr. Troutman)

CBD Therapy & Wellness

SMMC Center for Perinatal Med

OSMC Multispecialty (Endo & GS)

TGMC Dinamap Integration

Titus Regional UNIPOC for POCT

October

Louisiana Women’s Healthcare

OSMC Multispecialty (PC & Ortho)

St. Bernard Hydra Clinic

OLHS Dermatology Clinic

Epic Upgrade – Fall

STHS New Heights Outpatient Rehab

December

Baton Rouge PET CT

Metairie Road Multispecialty

OHC River Chase - Nephrology

OHC Gulfport Podiatry (Dr. Green)

BR Industriplex Spec Pharmacy

Ochsner Kidney Care - Metairie

OHC - St. Tammany Neurosurg Move

Elmwood Primary Care Expansion

TGMC DrFirst Implementation

Titus Regional DrFirst Implementation

Titus Regional Stryker Robot Extracts

Partnerships & Implementation

We got new team members…!

Rae-Anne Spence joined our Implementation team as a Project Manger from Ochsner Lafayette General. Rae-Anne will provide project management oversight for OLG IS Clinical implementation projects!

Erica Dean joined our Partnerships team after nearly 20 years as a nurse! Erica will serve as the primary point of contact and communication between Ochsner IS and Titus for all Epic related needs.

Elizabeth Anne Thomas, “EA” as she prefers to be called, joined our Implementation team as a Project Manager from Ochsner Lafayette General. EA will also provide project management oversight for OLG implementation projects!

We even got new babies...!

2021: YEAR IN REVIEW

Pharmacy Automation

The Numbers

Incidents Resolved: 452

Requests Closed: 793

Engagement Score Increase:

Mean 4.23

Committed to Quality: 4.80

Cares About Me: 4.20

Medstations Supported: 968

Pyxis Users Supported: 12,647

The Accomplishments

River Parishes Unit Expansion

Rush Medstation Conversion to OCH network

North La Carousel Construction Relocation

Hurricane Ida Medstation Relocation

Update Arixium interfaces

The Projects

Ocean’s Go-Live

North La Logistics Hardware conversion to OCH network

Rush Go-Live

Pyxis Upgrade to v1.6

North La Logistics Upgrade

McKesson Wholesaler Change

Pyxis Disaster Recovery

Big Wins

Pyxis Upgrade

Pyxis DR

2021 Access Covid Response 2021: SUCCESS STORY

Overview

Everyone anticipated what 2021 would bring to healthcare as we started administering COVID-19 vaccines in December 2020. The Access team was prepared for the rapidly changing criteria and workflow needs of our system by implementing a scheduling workflow for COVID-19 vaccines and infusion treatments, registration updates, mass vaccination workflows, and volunteering for mass vaccination events 2021 kicked off with providing our healthcare workers the chance to receive the COVID-19 vaccine Our scheduling decision tree adapted to each criteria phase update which allowed patients and phone staff to schedule vaccines Our clinics were stunned by the number of patients pouring in to receive their vaccines The Access team built a shortened registration workflow to ease the burden of non- essential registration items, which allowed our clinics to quickly and efficiently provide care to patients. The Access team added COVID-19 vaccine acknowledgement documents to our registration workflow to ensure our patients were fully informed

Details

On February 10th, our first mass vaccination event was held. The Access team implemented a Welcome tablet registration workflow which provided reg staff a mobile workstation to register patients The Welcome tablet workflow allowed staff to scan patients’ barcodes from MyChart ePre-Check,

unifying IS applications’

workflows

The Access team shared the success of our mass vaccination workflow with a presentation at an Epic COVID19 vaccine webinar The Access team desired more than to provide workflows Numerous team members were the boots on the ground helping register patients at mass vaccination events

Our focus was not solely on vaccination, but also treating those with COVID-19 Our system recognized the monoclonal antibody infusion treatments as a great defense to those with COVID-19 The Access team built a scheduling workflow for patients with infusion treatment orders that allowed schedulers to prioritize patients, which was essential as Louisiana experienced surges The Access team performed weekly testing appointment imports for nursing homes and prisons which allowed our front-line staff to focus on providing care

Accomplishments

By the end of 2021, our team has built a scheduling workflow to allow patients to receive their 1st, 2nd, and 3rd doses based on CDC & Louisiana DOH criteria. Systemwide in 2021, the Access team’s workflows helped schedule & complete 287,894 1st doses, 269,539 2nd doses, and 97,522 3rd doses We implemented 285 Welcome tablets for our mass vaccination events, and created 152 COVID infusion chairs, and imported over 350,000 nursing home and prison COVID testing appointments.

Feedback

Wow! You are all doing critical work keeping our communities safe from Covid!! Keep up the great work everyone!! Richelle Schiro, MD

2021

Epic Claims Data

Overview

The Epic Claims process involves ingesting claims from individual payors and allowing external claims-based data elements required for use with the Cost and Utilization Dashboard, Episodic Variation - Claims Dashboard, HEDIS, Medical Claims Datalink, and Pharmacy Claims (Medication Dispense) Datalink functionality.

Details

Claims data is provided in a specific format by the vendor HDI. These “Raw Claims” are data from payors converted to the proper specification for ingestion into the Caboodle Datawarehouse. Files are loaded from a “Full” file containing up to date records from date of delivery with new “Incremental” files delivered on a monthly basis. The below demonstrates a high-level overview of the process.

Accomplishments

The following twelve populations are loaded into Epic as of December 2021:

BCBSLA Blue Connect, BCBSLA QBVP, BCBSLA STPH Sherriff’s Office, BCBSSC EHP, Humana MA, Humana TCA, Humana TCC, Humana VB LGHN, Humana VB OPP, Humana VP STQN, PHN, United

Feedback

From Philip Krause Schmidt with Ochsner Health Network:

“The processing of claims is vital to both patient care outcomes and performance on value based contracts: for patients receiving the majority of care with OHN partners who are not on Ochsner's Epic, these claims represent the only way OHN receives clinical data for patients on OHN's valuebased care contracts which is critical for recording which preventative health and quality screenings have been completed which results on both improved patient outcomes through OHN's clinical care coordination approach as well as improved performance on our value-based care contracts.”

ISDM “partnered with OHN PMO to identify root cause of payor care gaps reported for well child visit measures which extended to processing and integration of OEP and United claims into Epic, representing most claims Ochsner processes. The issues were resolved in under one month.”

2021: SUCCESS STORY

0365 Migration - OLG

Overview

Planning and Execution of the Office 365 Migration for Lafayette General. This effort took resources across many functional teams to plan and execute for a smooth transition.

Details

Cross Team effort to plan to the cutover to bring all OLG employed and non-employed into the Ochsner 0365 tenant for the following collaboration technologies.

• E-mail

• Resource, Distribution Lists, Shared Mailboxes

• Microsoft Teams

• SharePoint

• One Drive

• Microsoft Forms

• Zoom

Accomplishments

Successfully cut over 6500 users (Active Directory and O365) to the Ochsner 0365 tenant

White glove training and cutover for Executive Teams

Migrated 1600 Distribution Lists

Migrated 400 MS Teams Channels

Cutover 3 E-mail domains

Moved XX Zoom Accounts

Successful communication campaign

Feedback

Successful Cross Team Effort

IS Provisioning

Identity Management

Desktop Development

End User Experience

– SharePoint

Telecommunications – Zoom

Marketing Communication

OLG- Shannon Roy, John Kleyla, Rae-Ann Spense

PMO- Anthony Pavlov

Ochsner Health Plan 2021: SUCCESS STORY

Overview

The Ochsner Heath Plan’s third-party administrator (TMG) requested assistance with supplementing their Member Eligibility Attributes File with “Other Health Insurance” (OHI) data from the “Centers for Medicare Services” (CMS). ISDM receives the files, merges the information from the CMS file into the original member eligibility attributes file, and sends the augmented file (along with the untouched Eligibility File) directly to the vendor Med-Impact.

Details

Two daily files are used operationally to interface with a third-party system MedImpact. This system can use CMS data if in the proper format. Data Management created a routine, using programming languages, to break the files into their components, load the data to secure location and match data within the CMS files.

The data is then reinserted into the source, in the proper format, and forward to the vendor.

Accomplishments

Ochsner Health Plan was able to send out files to their vendor in the proper format and are augmented with proper CMS data prior to the January 1, 2022, go-live

2021: SUCCESS

STORY

Post Discharge ProjectTransition from

APEX to Epic

Overview

The Post Discharge Call workflow was being completed in both Epic and Apex/Oracle causing duplicative work and waste of resources. The project objective was to reduce admission rates by outreaching to more patients during the Post-Discharge call workflow.

Details

To better align the reporting and reduce double documentation, the Population Health analytics and workflow teams collaborated to bring the workflow fully into Epic. This included moving the Post Discharge Call workflow to Epic to eliminate the need of third-party application (APEX), provide the post discharge nurse time to outreach to more patients through elimination of APEX, and updated codes in Tableau to visualize data from Epic instead of Apex on Post Discharge dashboards.

Accomplishments

Optimized Epic workflow went live on December 14 with tools to decrease total encounter time and increase outreach to additional patients. Completed new Tableau dashboard went live on December 15 that leverages Epic documentation that will run alongside the existing version through validation.

Feedback

From C3 Manager Monique Ebberman- “Thank you so much, Lauren. Everything looks great. We appreciate the amazing collaboration and the time you have taken with the team”

From the C2 Supervisor Jeanette Schmitt- “This collaborative effort is going to make the PD nurses’ workflow more efficient and most importantly, allow the team to reach more patients. You did an amazing job (Lauren). I am super excited. I cannot thank you enough”

Reviewed Medications 2021: SUCCESS STORY

Overview

IS Data Management has documented several ETL workflows that are taking a significant amount of time to process. The IS Data Management Change Advisory group chose a workflow, Reviewed Medications, to test varying strategies to enhance performance.

Details

In March 2021, the Reviewed Medications was chosen to test performance strategies. This workflow was chosen as it was delineated as non-critical path (no downstream effects) and was not overly complex in its construction. Steven LaBorde proposed several strategies for the workflow and used an exact copy of the production database in test for a one-to-one comparison. Through Steven’s work and testing he was able to reduce the data load from 2.5 hours to under 10 minutes

Accomplishments

This proof of concept showed significant gains in processing time and the methodology can be applied to multiple workflows. With an incremental approach, processing will be considerably faster as less data is touched, and data loads will be consistent over time as the POC reflects changes instead of a full data load.

Data load was reduced from 2.5 hours to under 10 minutes