Call Quality Standards
Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person’s limitations and allowing that person time to speak and communicate clearly. Your voice must create a visual impression over the telephone i.e. always answer with a smile. Good telephone etiquette is important because we cannot see the facial expressions and body language of the other person and they cannot see us; we must therefore compensate by choosing our words carefully and using much more tone inflection to convey our message.
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