Sandals Intouch July 2016

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Welcom HiFRIEND

BEACHES TURKS AND CAICOS

I want to send a shout out to Jermaine Jerry the Butler from Sandals Negril & Javid Brown, operations manager at Sandals Ochi Beach Resort.

From: Juliana Musgrove Management Trainee

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I really really miss you Sending my love and

guys. Continue to do a

shout out from Turks &

great job. See you soon.

Caicos. Shout out to

Hugs & Kisses.

the Sochi loyalty team!!

To: Monique Gray & the Concierge Team

To: Adrian Binn & the Sandals Ochi Travel & Loyalty Team From: Kareema Clarke Travel & Loyalty Manager

From: Racquel Gray Concierge Supervisor

me back!

WHAT’S INSIDE

4 HOW TO GIVE KIND CRITICISM SING-OFF AT SRI

12 PICTURE PERFECT PHOTOS

HELP US MAKE INTOUCH 2016 BIGGER AND BETTER THAN EVER

25 ROCHELLE STYLE MOMENT

FORBES

Reach out to your PR Managers and find out how you can contribute to your favourite staff magazine!

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THE BUZZ

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Can you give someone criticism without hurting their feelings or making them angry? Can you do it kindly?

That may be a difficult proposition for most people, but in truth it’s possible to give criticism with kindness and have a decent chance of having the person take it constructively.

Why We Give Criticism I think it’s important to step back and look at why people give criticism. There are a few common reasons (although there are many more possible reasons):

• To vent our frustrations. Sometimes we are just frustrated

• To help someone improve.

• To boost our ego. Some people like to show how

Sometimes criticism is actual honest feedback, meant to help the person we’re criticizing. We want to help them get better.

powerful or intelligent or knowledgeable they are, and use criticism as a way of doing that. They are puffing themselves up, challenging others, doing an Alpha Male thing.

If we regularly read a magazine or blog, for example, there might be something that often bothers us that we’d like to see changed. Perhaps the person uses too many list headlines, or has too many spelling and grammatical errors. So criticism is meant to help get that change enacted.

• To further the discussion.

Criticism can be a way to get a good, intelligent discussion about something going, to take it to a new level, to explore new areas of the discussion, to give an opposing viewpoint, to impart new knowledge.

• To hurt someone.

Often we just don’t like someone, and want to get at them, attack them. Criticism in this case is destructive.

BEFORE YOU OFFER CRITICISM, CONSIDER YOUR REASONS. - If your reason is one of the first three, then this article is for you.

- If it’s one of the last three reasons, you won’t get anything out of this article. If that’s the case, I suggest you stop yourself and think long and hard about why you feel the need to do that.

This article and others may be found under the ‘RECOMMENDED READING’ section of the Sandals Corporate Intranet.

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• To see a change that we would like.

with something, or are having a bad day, and need to vent that negative anger.

Using criticism to help someone improve, to see a change affected, or to contribute to a discussion, are all good reasons for doing it.

Now the question is, how to do it kindly, without attacking, so that your purposes are accomplished.

Please pay closer attention to grammar.

You’re a terrible writer!

vs Why Criticism Hurts or Angers People don’t often take criticism well, even if it’s done for good reasons (one of the first three reasons above, for example). But why? Why can’t they just simply see it as a way to improve?

Well, there are many reasons, of course, but here are just a few:

• The criticism is mean-spirited.

If you use insulting or degrading language, or put down the person in any way, they will focus on that, and not on the rest of the criticism.

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• It focuses on the person. If you focus on the person (“You’re a lousy writer”) instead of their actions, you will make them angry or defensive or hurt.

• They assume you’re attacking them.

Even if you focus on actions, many people take all criticism as an attack on themselves. No matter what

your intention or language. They can’t take criticism in a detached, non-personal way. You can’t change that about them, other than pointing them to last week’s article (which will also probably be taken as an attack).

• They assume they’re right.

Many people assume what they say or do is right, and that the criticism is wrong. They don’t like to hear that they’re wrong, whether it’s true or not.

Now, there are other reasons, but I wanted to point out a few of the most common. You cannot change some of these things about the person receiving the criticism. You can try, but your success rate probably won’t be very great.

However, you can change your actions — how you communicate the criticism. Or whether you criticize at all.

How to Deliver Criticism Kindly (and Not Criticize At All) Looking at the above reasons that criticism isn’t taken well, the keys are: • Don’t attack, insult, or be mean in any way • Talk about actions or things, not the person.

• Don’t tell the person he’s wrong.

• Don’t criticize at all.

But … what about giving kind criticism? How do you help

or “One thing that could make this blog even better is

someone improve, see the changes you want, or contribute to a meaningful discussion?

…”. And don’t do it in a sarcastic way … be genuinely

So instead of criticizing, which is rarely taken well, offer a specific, positive suggestion. Let’s take a look at the elements of this method, why it works, and how to do it:

• Suggestion, not criticism. As people sometimes will assume that you’re attacking them personally, no matter how nice your criticism and how much you focus on actions, a criticism is often not the way to go if you want 1) for them to improve; 2) to see actual change; or 3) to contribute to a meaningful discussion. Instead, suggest a change. A suggestion can be positive, it can be seen as helpful, it can be seen as an instrument for improvement and change. People often take suggestions well (but not always). So a suggestion is more useful than a criticism in many cases. Not always — sometimes it can be useful to give a nice criticism if someone is open to it. But in many cases, a suggestion is better.

• Positive. Much criticism is negative. That hurts the discussion, because things can take an ugly turn from there. It hurts the person receiving it, making it less likely that they’ll take it as a way to change. Instead, be positive: “I’d love it if …” or “I think you’d do a great job with …”

are more likely to receive it in a positive way.

• Specific. It’s easy to give vague criticism: “You’re a sucky writer,” “I can’t stand this blog,” or “You really should write better posts … this one is lame.” Anyone can do that. Being specific is more difficult: “I don’t like to see numbers in your headlines all the time,” “The first two paragraphs of your posts are long and rambling,” or “Your face is lumpy.” It’s harder still to make a specific, positive suggestion: “I’d love to see more images of kittens on Zen Habits,” or “Make my day and write a post about how to criticize your boss without him knowing you’re doing it,” or “I would appreciate fewer ads and more content.”

• Be kind. It’s important that you be gentle and kind in your suggestions. People have a hard time accepting any criticism, gentle or not, but if it’s harsh, it’ll almost always have bad consequences. Instead, ask yourself, “Would I like to hear that about myself?” And: “If so, what would be the nicest way to say it?”

• Relate to actions. Never criticize the person.

Always criticize the actions. And when you’re making suggestions, make suggestions about actions, not about the person. Not: “Maybe you could become a less lumpy person?” Better: “I suggest you get face smoothener … it did wonders for me!”

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OFFER A SPECIFIC, POSITIVE SUGGESTION INSTEAD.

positive. This keeps the discussion positive, and people

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THEBUZZ FACILITIES DEPARTMENT CLAIMS TOP PRIZE AT SRI DEPARTMENTAL SING-OFF

The Edge, the newly rebranded SRI Sports and Club recently hosted the SRI Departmental Sing-Off, the first of many exciting events to come.

Team members from various departments were challenged to create a song celebrating their department and highlighting the importance of that department to the overall success of the company. The results were nothing short of exciting with team members breaking out their alter egos to deliver catchy and clever rhymes.

The team from the Airport Desk impressed with an entertaining delivery incorporating elements of Rihanna’s Work, claiming second place overall and the prize for Crowd Favourite. Not to be outdone however was the Facilities Team who convinced the crowd and the judges that they have the ‘proper fix’. At the end of the night they walked away with top honours, claiming victory as well as the award for Best Lyrics.

The Entertainment Department also did a remix to Work and claimed third place for their efforts.

Team members from Sandals Resorts International’s Airdesk delivered a convincing performance at the company’s recent Departmental Sing-Off Competition, claiming the well-earned second place prize. From left are Leroy Rattray, Baggage Tagger, Carlene Jackson, Animator and Knollis King, Airport Host. The trio also claimed the Crowd Favourite Award.

L-R : Tasha Gaye Davis and Anna Loy Campbell, interns in the Entertainment Department at Sandals Resorts International, claimed the third place spot in the competition with a creative and engaging performance …with props to boot!

Making it clear that they came on serious business, members of the Facilities Team at Sandals Resorts international put on an impressive performance at the Departmental Sing-Off Competition held recently at the company’s head office.

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Members of Sandals Resorts International’s Facilities Department are all smiles as they collect the championship trophy after a rousing performance in the company’s recent Departmental Sing-Off Competition. From left are Renae Perry, Concierge, Airrion Foote, Concierge, Floyd Murray, Maintenance Assistant, Andre Hartley, Management Trainee, Keian Walker, Facilities Coordinator and Sanjay Lewis, Operations Coordinator. Presenting the winning trophy is Sheryl McGaw-Douse (right), Group Manager, Public Relations.

Health and Wellness tips From Red Lane Fitness Think positive and focus on gratitude A healthy positive attitude helps build a healthier immune system and boosts overall health. Your body believes what you think, so focus on the positive.

Eat your vegetables Shoot for five servings of vegetables a day — raw, steamed, or stir-fried. A diet high in vegetables is associated with a reduced risk of developing cancers of the lung, colon, breast, cervix, esophagus, stomach, bladder, pancreas and ovary. And many of the most powerful phytonutrients are the ones with the boldest colors — such as broccoli, cabbage, carrots, tomatoes, grapes and leafy greens.

Eat 5 small meals a day When, what and how much you eat can keep both your metabolism and your energy levels steadily elevated, so you’ll have more all-day energy. Eating 5 small meals will help you manage your weight & maintain your focus and avoid cravings.

Keep hydrated Water makes up two-thirds of the body & performs an excess of functions, including acting as a ‘flush’, carrier of nutrients, temperature regulator and body detoxifier.

Aim to drink enough water to keep your urine a pale yellow colour throughout the course of the day.

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Get plenty of sunlight Sunlight, and the vitamin D is associated with a wide spectrum of benefits for the body including a reduced risk of several forms of cancer, heart disease, multiple sclerosis and osteoporosis, as well as improved immune function. At least 20 mins a day (with sunscreen). We live in the Caribbean so NO EXCUSSES here !!!

Get enough sleep Sleep has the ability to optimize mental and physical energy, and optimal levels of sleep (about eight hours a night) are linked with reduced risk of chronic disease and improved longevity. One simple strategy that can help ensure you get optimal amounts of sleep is to go to bed earlier.

Shutting down the computer or turning off the TV early in the evening is often all it takes to create the time and space for earlier sleep.

Exercise daily This can be dancing, walking, jogging or gym time at least 30 mins. Daily exercise will normalize blood pressure, improving lean muscle, lowering cholesterol and improving bone density. If you want to live well & live longer, you must exercise! — so just do it! Crank the stereo and dance in your living room. Walk to the park with your kids or a neighbor you’d like to catch up with. Jump rope, spin a hula hoop or swim.

Think small Often the biggest deterrent to improving health is feeling overwhelmed by all the available advice. Try to focus first on one small, seemingly minor, unhealthy habit and turn it into a healthy, positive habit. If you’re in the habit of eating as soon as you get home at night, instead keep walking shoes by the front door, take a quick spin around the block before going inside. If you have a can of soda at lunchtime every day, have a glass of water instead. Starting with small, painless changes helps establish the mentality that healthy change is not necessarily painful change. It’s easy to build from here by adding more healthy substitutions.

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Contact the Red Lane Spa for more details.

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COMPANY POLICIES INFORMATION TECHNOLOGY

In order to protect the security of the information we share, we are required to use passwords. The IT Department has established the following password criteria and guidelines to ensure the safety of our information :

• Passwords must be a minimum length of eight characters.

• User accounts are temporarily locked-out after six invalid access attempts.

• They should contain numeric, alphabetic and special characters.

• Once a user account is locked out, it remains locked for a minimum of 30 minutes or until a system administrator resets the account.

• Password parameters are set to require that new passwords cannot be the same as the four previously used passwords.

• First-time passwords for new users, and reset passwords for existing users, are set to a unique value for each user and changed after first use.

• System/session idle time out features have been set to 15 minutes or less.

• Passwords are protected with strong cryptography during transmission and storage.

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• Passwords must be changed at least every 90 days. Users are usually prompted to do so.

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SPOTLIGHTON

ROSE-MARIE KERR HOUSEKEEPING SUPERVISOR, SANDALS NEGRIL

Among Rose-Marie’s goals is purchasing and designing her own house. When asked what the most important room in her dream home would be, the housekeeping talent said, “The bedroom and the living room”. She says that the bed would be the most interesting aspect to pick out for the bedroom while the living room would be exciting to decorate for the pleasure of entertaining her

guests. She’s in the right business it seems!

Fitting for her taciturn personality, Rose-marie’s favorite hobby is crocheting. At home, she is her family’s rock, always strong and lending her shoulder for them to lean on.

Ms. Kerr looks forward to everyday knowing that she can adjust her actions and reactions to difficult situations in life. She does everything in her power to make tough times easier. Kerr exudes a potent aura of optimistic simplicity that is admirable.

There is no doubt that this quality will prove valuable in her new supervisory role. #Kudos

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We are shining the spotlight on Sandals Negril’s recently promoted Housekeeping Supervisor Rosemarie Kerr. Kerr has been with the company for 10 years and still takes pride in her work. #Admirable

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Contact the Red Lane Spa for more details.

STYLE

MOMENT

Workplace Chic!

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Public Relations Manager at Sandals Whitehouse, Rochelle Forbes, channels her inner ‘Diva’ in a silk top and fancy line accessories courtesy of the Resort Shop.

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HOW TO FILL OUT YOUR HEALTH CARE FORM (Jamaica)

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(Jamaica)

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