Sustainability Report 2020

Page 44

Message from CEO

Company Profile

Sustainability Community

Health & Nutrition

We earn the trust of our customers At Sigma we are committed to offering our clients the best, personalized service.

Long-term relationships In collaboration with our clients, we reach more than 645,000 points of sale in nearly 100 countries to bring communities everywhere favorite foods to love every day. We establish long-term relationships with our clients and together we deliver high-quality and great tasting food to millions of consumers around the world. Surpassing our clients’ expectations is essential to achieving excellent commercial results. Employing different communication channels, we maintain an open dialogue with clients and consumers that allows us to better understand their needs, concerns, and suggestions, while giving us an opportunity to inform them about our products, services, and programs.

Excellent Client Program The Excellent Client Program, implemented in Mexico since 2014, fosters the development of our clients in the Traditional Channel by means of a value-added offering that includes equipment, services, and recognitions. 54,800+ refrigerators

Sigma'sSustainabilityReport2020

State-of-the-art refrigerators installed from 2014 to date in our clients’ stores which, in addition to modernizing the point-ofsale and ensuring that our value products are readily available to consumers, use less energy compared to traditional refrigerators.

139,000+ bonifications

in product delivered in 2020 to our clients in the Traditional Channel.

43


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Distribution fleet

1min
page 85

Cleaner fuels

1min
page 84

Electricity

1min
pages 82-83

Climate action

1min
pages 80-81

Responsible water management

1min
pages 78-79

Our commitment to packaging

2min
pages 76-77

Biofriendly packaging

2min
pages 74-75

Environmental management

1min
pages 72-73

Environment at Sigma 2020

1min
pages 70-71

Community engagement

2min
pages 66-67

An inclusive company

1min
pages 64-65

Continuous learning

1min
pages 62-63

Health and safety

2min
pages 60-61

Sustainability Report 2020

1min
pages 58-59

Wellbeing culture

1min
pages 56-57

Shared Value at Sigma 2020

1min
pages 40-41

Health & Nutrition at Sigma 2020

1min
pages 20-21

Wellbeing at Sigma 2020

1min
pages 54-55

We promote growth in our industry

1min
pages 48-49

Sustainable supply chain

2min
pages 46-47

We earn the trust of our customers

1min
pages 44-45

Food Donations

2min
pages 42-43

Our commitment exceeds expectations

1min
pages 36-37

Optimize the use of food

2min
page 35

Safety in procurement

1min
page 34

Safety amid COVID-19

1min
pages 32-33

Food quality and safety

2min
pages 30-31

Nutrition facts

1min
pages 28-29

Opportunities to revolutionize our industry

1min
pages 25-27

Innovation with a purpose

1min
page 24

Innovation in our portfolio

2min
pages 22-23

Sigma Sustainability Strategy

2min
pages 14-15

Sigma Sustainability Community

1min
pages 10-11

We are Sigma

1min
page 3
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