June 2010 - Monthly Performance Report by Tayside Police

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Non Emergency tel. no. 0300 111 2222

Monthly Performance Report

During the first quarter of 2010-11 Tayside Police evidenced a 12% decrease in Vandalism when compared to the same time last year.

June 2010

Further information is available from the Performance and Planning Unit. Telephone 01382 596701 / 6710 / 6711 / 6713. Email : performanceandplanning@tayside.pnn.p olice.uk

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TABLE OF CONTENTS This document is aligned with the Tayside Police Strategic Priorities and underlying Objectives. The publication is formulated under the three strands of Public Confidence

Public Safety

Public Protection.

The Force Control Strategy, Single Outcome Agreements and the Scottish Policing Performance Framework are also supported by the performance information on the following pages

Introduction

Guidance information

Performance Highlights

Overview of Key Performance Indicators

8-15

PUBLIC CONFIDENCE

Domestic Abuse

Public Satisfaction/Consultation Update

19-21

Community Engagement update

21-23

Key Performance Indicators in more detail

24-25

Housebreaking (domestic dwelling, non-dwelling & commercial)

999 Telephone response times

Class A Drugs

Proceeds of Crime Act

Anti-Social Behaviour/Road Traffic Offences

Customer Satisfaction & Public Perception Survey information is included throughout the document PUBLIC SAFETY This section subject to ongoing development: Measures will include: Roads Policing, Vandalism, Alcohol related crime and disorder,

Robbery etc PUBLIC PROTECTION This section subject to ongoing development: Measures will include: Violent Crime, Schools education, Drug awareness, Crime prevention Partnership working etc 32

Contact details NOT PROTECTIVELY MARKED

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INTRODUCTION This report is published monthly and shows progress against force Key Performance Indicators (KPIs) and improvement targets. It draws information about operational performance together with details of service delivery. The aim of the document is to provide information to the public and other stakeholders on force performance, and to support future planning and service development. The report is framed around the three overarching principles of:

Public Confidence - evidencing the effective delivery of policing services which meet the needs of the public;

Public Safety - focusing on crime, the detection of crime and bringing offenders to justice; and ,

Public Protection - ensuring that the public are safe, and feel safe from crime, disorder and harm.

The document contains information in support of one or more of the following frameworks and national outcomes. Where this appears it will be clearly marked with a symbol. The diagram below shows links to those other frameworks and outputs that impact upon Tayside Police. N a tio n a l F o c u s S c o ttis h G o v e rn m e n t N a tio n a l O u tc o m e s S c o t tis h P o lic in g B o a rd (A C P O S p r io r itie s )

S c o ttis h C o n tr o l S tra te g y & S tr a te g ic A ssessm ent

S c o t tis h P o lic in g P e rfo rm a n c e F ra m e w o rk

F O R C E

G O V E R N A N C E

F R A M E W O R K

Local

Focus

D iv is io n a l P o lic in g P la n s D e p t. B u s in e s s P la n s (in c o rp o r a tin g C o n tro l S tr a te g y a n d S in g le O u tc o m e A g re e m e n ts )

F in a n c ia l P la n W o r k fo r c e P la n C o r p o r a te R is k R e g is te r

T a y s id e P o lic e P o lic in g P la n

P e r f o r m a n c e R e v ie w a n d Assessm ent

S in g le I m p r o v e m e n t P la n

L e a d in g to ...

C o m m u n it y O u t c o m e s

O r g a n is a t io n a l O u t c o m e s

( Q u a lit y o f lif e )

( B u s in e s s B e n e fit s )

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THE NATIONAL FOCUS The National Focus features the Scottish Government Framework (National Outcomes), the establishment of the Scottish Policing Board (ACPOS Priorities) and the Scottish Policing Performance Framework (SPPF) all of which contain elements which inform the Scottish Strategic Assessment and subsequent Force Control Strategy. SCOTTISH GOVERNMENT NATIONAL OUTCOMES These outcomes underpin the Government’s Strategic Objectives ~ to create a Scotland which is

added Class A drugs and Roads Policing as very high priorities. SCOTTISH POLICING FRAMEWORK

PERFORMANCE

The Scottish Policing Performance Framework (SPPF) was launched across Scotland in April 2007. The SPPF is the product of significant collaborative working between the Association of Chief Police Officers in Scotland (ACPOS), the eight Scottish Police Forces, the Scottish Government, Her Majesty’s Inspectorate of Constabulary for Scotland (HMICS), Audit Scotland, the Scottish Police Authorities Conveners’ Forum and the Scottish Police Services Authority.

−

Wealthier & Fairer,

−

Smarter,

The key aims of the SPPF are:

−

Healthier

♦ To develop a single suite of performance

−

Safer & Stronger

−

Greener

There are 15 national outcomes in all, several of which rely on the contribution made by the police in order to achieve them. (More information under Single Outcome Agreements on the next page.) ACPOS PRIORITIES Each year the Scottish Police Service under ACPOS develops a Scottish Strategic Assessment and this explains the strategy for the police in Scotland for the year ahead. The document draws on information provided by all the Scottish forces and law enforcement agencies as well as information from key partner agencies including the Scottish Government, Local Authorities and the public. It is through this document that the risk regarding crime and disorder threats impacting on Scottish communities is prioritised. The very high risk crime and disorder issues identified by the most recent Scottish Strategic Assessment were:

measures which reflects the breadth and variety of policing activity across Scotland; ♦ To create a framework which supports managers throughout the police service in understanding, reflecting on and improving performance so that forces can provide more effective policing within Scottish communities; ♦ To provide a mechanism for improved accountability at local and national levels through the publication of consistent and transparent performance information, which will support the Scottish Government, Police Authorities and the general public in their understanding of policing performance; and ♦ To provide a basis for robust performance management and, in turn, performance improvement. ACPOS endorses the incorporation of the SPPF in forces’ performance reports and indeed the force is subject to external scrutiny to this effect. This supports greater consistency and transparency when reporting performance information to Police Boards, other stakeholders and the public throughout Scotland.

• Serious and Organised Crime Groups • Violence • Public Protection • Anti Social Behaviour • Terrorism

From a local perspective, Tayside Police has

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THE LOCAL FOCUS CONTROL STRATEGY

tive.’

The threat and risk assessment contained within the Tayside Strategic Assessment 2010/11 highlighted the following High Risk areas for the force:

National Outcome 13: ‘We take pride in a strong, fair and inclusive national identity’, supporting Local Outcome: ‘Our area will have a positive image locally, nationally and internationally.’

•

Serious and Organised Crime Groups

•

Class ‘A’ Drugs

•

Public Protection and Safety

•

Alcohol Related Crime and Disorder and Anti-Social Behaviour

•

Terrorism

•

Roads Policing

National Outcome 14: ‘ We reduce the global environmental impact of our consumption and production’, supporting Local Outcome: ‘ Our area will have a sustainable natural and built environment.’ National Outcome 15: ‘ Our public services are high quality, continually improving, efficient and responsive to local people’s needs.’

BENCHMARKS

SINGLE OUT COME AGREEMENTS Each local authority is responsible for developing its own set of Local Outcomes in line with appropriate national outcomes. The measures differ across councils (rightly so) as the three local authorities differ in relation to geography, demographics, areas of deprivation, unemployment, etc.

Where information is available, the Tayside Police performance is shown in relation to the most recent results from other forces or partner agencies. TAYSIDE POLICING PLAN This document sets out a clear commitment to delivering the highest possible standards of policing to Tayside communities. Three Strategic Priorities identified for 2010-2011 are:−

Working with Partners towards Safer Communities

−

Increase Trust and Confidence

−

Effective Performance

Tayside Police performance contributes to the achievement of these outcomes. Angus Council measures fall under National Outcome 9: ‘We live our lives free from crime, disorder and danger’ which contributes to the Angus Council local initiative ’Communities in Angus are safe, secure and vibrant’. Dundee City Council measures fall under National Outcome 9: ‘We live our lives free from crime, disorder and danger’ and Outcome 11:’ We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others’ , which contributes to Dundee City Council Local Outcome 7: ‘Our communities will be safe and feel safe.’ Perth & Kinross Council measures under a comprehensive range of outcomes:

PUBLIC CONSULTATION - SURVEY RESULTS The force undertakes a rolling programme of consultation whereby 300 members of the public, randomly selected from the edited electoral registers of the three council areas encompassing Tayside, are contacted monthly and offered the opportunity to complete a Public Perception Survey. In addition, 300 Public Satisfaction surveys are distributed. These are designed to act as a measure of the extent to which the force and divisions are achieving published standards of service contained within the policing plan.

National Outcome 9: ‘We live our lives free from crime, disorder and danger’ supporting Local Outcome: ‘Our communities will be safer.’

Results from each survey are reported in alternative quarterly performance publications.

National Outcome 11: ’ We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others’ , contributing to Perth and Kinross Council Local Outcome : ‘Our communities will be vibrant and ac-

For the first time, targets have been set for 2010/11 for public satisfaction levels with the service provided by the police. Public satisfaction is a key driver for improved force performance.

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GUIDANCE INFORMATION INTERPRETATION OF RESULTS Baselines for improvement adopt the methodology used in previous years, incorporating the most recent three years average performance, taking account of the best ever recorded during that period. For some KPIs an adjusted improvement target was agreed rather than the straight three-year average. This takes account of developing trends or patterns over the last 36 months and adjusts the target up or down accordingly. Improvement Targets are agreed annually through a process of consultation with divisional commanders and heads of departments. Gold—better than the best (based on last 3 years) Key Performance Indicators - results are evaluated against the following criteria:

Green—better than the average (Improvement Target) Red—worse than the average

Percentages are expressed to the nearest 0.5 decimal point.

Control charts have been produced for reported crime. These are monitored in the background and analysed on a monthly basis. The charts set 'controls' described as Upper Control Limits (UCLs) and Lower Control Limits (LCLs). Applying statistical formulae to historical data defines the control limits. (Currently set at 2 standard deviations from the mean (average) for the years 2007/08 to 2009/10). This means that results lying outwith these limits should be regarded as significant and would benefit from further investigation as to whether the outcome was the result of a known causal factor as opposed to random or natural fluctuation.

The following broad rules are applied to control charts to highlight causal factors other than random or natural variations operating within the recorded data: •

any point that lies outside the UCL or LCL

•

six or more consecutive points running upwards or downwards

•

seven or more consecutive points zigzagging above or below the mean

CONTENT OF DOCUMENT The subjects of reporting differ from month to month depending on the level of performance. Where performance is adhering to the ‘norm’, based on remaining within upper and lower control limits, only minimal reporting takes place. Areas of concern or exceptional performance, lying outside the upper or lower control limits, is commented upon. In addition, areas of police business not contained within the key performance indicators are reported on with a view to producing a balanced document, the aim being to promote the diverse range of services and interventions provided by the police that impact upon the communities served by the force . PUBLICATION OF DOCUMENT The document is published monthly on the force web-site in accordance with the statutory requirement under Section 13 of the Local Government (Scotland) Act 2003 which covers public performance reporting in relation to the publication of performance information and evidence of continuous improvement.

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This month’s highlights TAYSIDE POLICE Improved results compared to the same period last year (April to June 2009) [pp = percentage point]

Customer Satisfaction: •

First contact: overall satisfaction

•

First contact: provision of name of person dealing with enquiry

•

~ 0.9 pp improvement ~ 2.4 pp improvement

Updating the public: users receiving update of progress

~ 0.9 pp improvement

Crime: •

Groups 1-4 recorded

~ 3.5% reduction

•

Vandalism recorded

~ 12.0% reduction

•

Vandalism detected

~ 3.0 pp improvement

•

Sickness Absence (Police Officers)

~ 0.2pp reduction

BEST IN FORCE Recorded Crime

Detected Crime

% reduction in crime recorded when compared to same period last year (April to June 2009)

The best cumulative detection rate at the end of June this year

EASTERN DIVISION

•

Violent Crime

~ 9.0% reduction

•

Groups 1 to 4

~ 47.5%

•

Vandalism

~ 25.5% reduction

•

Robbery

~ 100.0%

•

Vandalism

~ 39.0%

•

Housebreaking

~ 50.0%

WESTERN DIVISION •

Groups 1 - 4

WESTERN DIVISION ~ 13.0% reduction

•

Robbery

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~ 100.0%

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TAYSIDE POLICE: Crime in more detail TAYSIDE POLICE COMPARABLE TABLE OF CRIMES PERIOD APRIL to JUNE FORCE 2009/2010 CRIME CLASSIFICATION

Made known

2010/2011

DETECTIONS number %

Made known

JUNE

DETECTIONS number %

INC./DEC. number %

Made known

DETECTIONS number %

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

3 11 0 58 33 22 3 6 8 0

3 12 0 47 25 19 3 6 8 0

100.0% 109.1% 81.0% 75.8% 86.4% 100.0% 100.0% 100.0% -

0 13 0 71 38 14 2 5 6 0

0 12 0 62 27 14 2 6 4 0

92.3% 87.3% 71.1% 100.0% 100.0% 120.0% 66.7% -

0 6 0 17 16 6 0 1 2 0

0 6 0 16 11 5 0 2 1 0

100.0% 94.1% 68.8% 83.3% 200.0% 50.0% -

144

123

85.4%

149

127

85.2%

3.5%

85.4%

12 3 33 45 7 45

11 2 23 28 7 39

91.7% 66.7% 69.7% 62.2% 100.0% 86.7%

22 1 34 11 6 14

9 2 25 18 3 11

40.9% 200.0% 73.5% 163.6% 50.0% 78.6%

10 -2 1 -34 -1 -31

83.3% -66.7% 3.0% -75.6% -14.3% -68.9%

6 1 8 1 2 6

3 1 5 0 2 4

50.0% 100.0% 62.5% 0.0% 100.0% 66.7%

145

110

75.9%

77.3%

-57 -39.3%

62.5%

181 70 90 143 162 132 8 49 1782 85 26 2 144 25

56 10 36 124 31 66 8 37 1032 24 23 5 87 14

30.9% 14.3% 40.0% 86.7% 19.1% 50.0% 100.0% 75.5% 57.9% 28.2% 88.5% 250.0% 60.4% 56.0%

263 126 114 95 120 108 5 60 1783 88 11 5 171 31

67 21 30 32 16 55 5 32 1002 16 11 4 74 13

25.5% 16.7% 26.3% 33.7% 13.3% 50.9% 100.0% 53.3% 56.2% 18.2% 100.0% 80.0% 43.3% 41.9%

82 56 24 -48 -42 -24 -3 11 1 3 -15 3 27 6

45.3% 80.0% 26.7% -33.6% -25.9% -18.2% -37.5% 22.4% 0.1% 3.5% -57.7% 150.0% 18.8% 24.0%

102 46 39 31 49 32 3 19 644 35 2 1 65 17

28 5 9 12 4 15 3 6 315 7 2 2 22 5

27.5% 10.9% 23.1% 38.7% 8.2% 46.9% 100.0% 31.6% 48.9% 20.0% 100.0% 200.0% 33.8% 29.4%

2899

1553

53.6%

2980

1378

46.2%

2.8%

1085

435

40.1%

57 1598 58

26 494 35

45.6% 30.9% 60.3%

61 1407 43

21 480 33

34.4% 34.1% 76.7%

4 -191 -15

7.0% -12.0% -25.9%

20 514 9

6 192 8

30.0% 37.4% 88.9%

GROUP 4 - TOTAL

1713

555

32.4%

1511

534

35.3%

-202 -11.8%

543

206

37.9%

SUB-TOTAL OF GROUPS 1 TO 4

4901

2341

47.8%

4728

2107

44.6%

-173

-3.5%

1700

697

41.0%

71 9 101 29 0 207 104 139 463 11 25

72 9 100 27 0 196 98 138 468 11 24

101.4% 100.0% 99.0% 93.1% 94.7% 94.2% 99.3% 101.1% 100.0% 96.0%

52 0 79 20 0 206 113 139 566 12 30

53 0 79 19 3 203 100 144 568 12 27

101.9% 100.0% 95.0% 98.5% 88.5% 103.6% 100.4% 100.0% 90.0%

-19 -26.8% -9 -100.0% -22 -21.8% -9 -31.0% 0 -1 -0.5% 9 8.7% 0 0.0% 103 22.2% 1 9.1% 5 20.0%

20 0 29 8 0 79 27 54 183 7 12

21 0 30 9 0 78 25 56 183 7 11

105.0% 103.4% 112.5% 98.7% 92.6% 103.7% 100.0% 100.0% 91.7%

GROUP 5 - TOTAL

1159

1143

98.6%

1217

1208

99.3%

5.0%

419

420 100.2%

TOTAL OF GROUPS 1 TO 5

6060

3484

57.5%

5945

3315

55.8%

-115

-1.9%

2119

GROUP 1 - TOTAL GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL GROUP 4 Fireraising Malicious Damage/Vandalism Others

GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others

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-3 -100.0% 2 18.2% 0 13 22.4% 5 15.2% -8 -36.4% -1 -33.3% -1 -16.7% -2 -25.0% 0 -

1117

52.7%

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Overview of Key Performance Indicators TAYSIDE POLICE

2010/11 Target

JUNE 2010

Best recorded in last 3 yrs

(cumulative)

% / pp change against 2009-10

2010/11 RESULT

2009/10 RESULT

(cumulative)

(annual)

Customer Satisfaction: First Contact: Overall satisfaction rating for service provided at first contact

91.5%

90.7%

89.8%

+0.9pp

91.8%

First Contact:% of respondents who stated they were provided with the name of the person dealing with their enquiry

78.0%

82.0%

79.6%

+2.4pp

78.3%

Updating the Public:% of Service Users who received an update on the progress of their enquiry

60.0%

52.8%

51.9%

+0.9pp

54.8%

Visibility: % of respondents who had seen a police officer patrolling in the past month

75.0%

58.0%

75.4%

-17.4pp

74.7%

Customer experience: Overall satisfaction rating for the customers experience of the service provided by Tayside Police

85.0%

80.2%

84.7%

-4.5pp

84.8%

Groups 1-4 recorded

18700

4728

4901

-3.5%

17997

Groups 1-4 detected

46.5%

44.5%

48.0%

-3.5pp

48.0%

Violent crime recorded

610

149

144

+3.5%

578

Violent crime detected

83.0%

85.0%

85.5%

-0.5pp

86.0%

Robbery recorded

160

+15.0%

135

Robbery detected

63.0%

71.0%

76.0%

-5.0pp

69.0%

Vandalism recorded

5750

1407

1598

-12.0%

5264

Vandalism detected

31.0%

34.0%

31.0%

+3.0pp

32.0%

Domestic Housebreaking recorded

775

263

181

+45.0%

725

Domestic Housebreaking detected

30.0%

25.5%

31.0%

-5.5pp

33.0%

Sickness Absence:police officers

4.5%

3.8%

4.0%

-0.2pp

4.2%

Sickness Absence:police staff

5.0%

4.8%

4.5%

+0.3pp

4.6%

Crime:

Resources:

pp = percentage point

* Note: Variation in results may occasionally appear extreme due to the very small volume of crime involved

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CENTRAL DIVISION: Crime in more detail TAYSIDE POLICE COMPARABLE TABLE OF CRIMES PERIOD APRIL to JUNE CENTRAL DIVISION 2009/2010 CRIME CLASSIFICATION GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

Made known

2010/2011

DETECTIONS number %

Made known

JUNE

DETECTIONS number %

100.0% 83.3% 50.0% 100.0% 100.0% -

70.8%

10 16.1%

73.9%

5 0 7 1 2 8

35.7% 58.3% 25.0% 66.7% 80.0%

10 250.0% -1 -100.0% -6 -33.3% -17 -81.0% 0 0.0% -28 -73.7%

5 0 2 1 1 6

1 0 1 0 1 4

20.0% 50.0% 0.0% 100.0% 66.7%

53.5%

-42 -49.4%

46.7%

27.4% 11.4% 34.7% 116.1% 20.0% 45.8% 100.0% 68.2% 60.1% 38.5% 90.9% 150.0% 61.3% 53.3%

185 71 32 46 91 60 5 24 1048 35 8 0 83 14

41 2 10 18 10 23 5 10 622 2 8 0 41 4

22.2% 2.8% 31.3% 39.1% 11.0% 38.3% 100.0% 41.7% 59.4% 5.7% 100.0% 49.4% 28.6%

61 49.2% 27 61.4% -17 -34.7% -10 -17.9% -44 -32.6% -36 -37.5% 0 0.0% 2 9.1% 71 7.3% -4 -10.3% -3 -27.3% -2 -100.0% 8 10.7% -1 -6.7%

72 35 13 15 40 15 3 11 380 15 2 0 19 8

17 2 5 4 2 5 3 5 190 0 2 0 8 1

23.6% 5.7% 38.5% 26.7% 5.0% 33.3% 100.0% 45.5% 50.0% 0.0% 100.0% 42.1% 12.5%

881

53.4%

1702

796

46.8%

3.2%

628

244

38.9%

29 720 37

11 153 16

37.9% 21.3% 43.2%

39 738 28

10 234 21

25.6% 31.7% 75.0%

10 18 -9

34.5% 2.5% -24.3%

15 293 2

4 116 2

26.7% 39.6% 100.0%

786

180

22.9%

805

265

32.9%

2.4%

310

122

39.4%

2583

1177

45.6%

2622

1135

43.3%

1.5%

976

390

40.0%

39 2 35 8 0 95 46 72 237 8 13

40 2 34 8 0 83 43 69 238 8 13

102.6% 100.0% 97.1% 100.0% 87.4% 93.5% 95.8% 100.4% 100.0% 100.0%

28 0 28 10 0 106 62 59 310 8 18

28 0 28 9 3 104 55 61 305 8 16

100.0% 100.0% 90.0% 98.1% 88.7% 103.4% 98.4% 100.0% 88.9%

-11 -28.2% -2 -100.0% -7 -20.0% 2 25.0% 0 11 11.6% 16 34.8% -13 -18.1% 73 30.8% 0 0.0% 5 38.5%

9 0 14 4 0 45 18 21 102 5 6

10 0 15 4 0 44 16 21 100 5 5

111.1% 107.1% 100.0% 97.8% 88.9% 100.0% 98.0% 100.0% 83.3%

GROUP 5 - TOTAL

555

538

96.9%

629

617

98.1%

74 13.3%

224

220

98.2%

TOTAL OF GROUPS 1 TO 5

3138

1715

54.7%

3251

1752

53.9%

1200

610

50.8%

GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

SUB-TOTAL OF GROUPS 1 TO 4 GROUP 5 Public mischief & wasting police time Escape or rescue from police custody or prison Resisting arrest or obstructing police officer General attempts to pervert the course of justice Sex Offenders' register offences Bail - Fail to keep conditions Possession of offensive weapons Drugs - supply, with intent to supply etc Drugs - personal possession Drugs - manufacture etc Others

0 10 0 28 24 3 2 3 2 0

0 9 0 19 13 3 2 3 2 0

90.0% 67.9% 54.2% 100.0% 100.0% 100.0% 100.0% -

75.8%

4 1 18 21 3 38

5 1 10 15 1 37

125.0% 100.0% 55.6% 71.4% 33.3% 97.4%

14 0 12 4 3 10

81.2%

124 44 49 56 135 96 5 22 977 39 11 2 75 15

34 5 17 65 27 44 5 15 587 15 10 3 46 8

1650

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-1 5 0 3 3 -3 1 2 0 0

% Det

0 5 0 5 5 1 0 1 0 0

GROUP 2 - TOTAL

100.0% 120.0% 72.0% 57.1% 100.0% 100.0% 100.0% 100.0% -

Det

0 5 0 6 10 1 0 1 0 0

GROUP 2 Rape Assault with intent to rape Indecent assault Lewd & Libidinous practices Public Indecency Others

1 6 0 18 12 6 1 1 2 0

M/K

-100.0% 100.0% 12.0% 14.3% -50.0% 100.0% 200.0% 0.0% -

GROUP 1 - TOTAL

1 5 0 25 21 6 1 1 2 0

INC./DEC. number %

113

3.6%

NOT PROTECTIVELY MARKED

Overview of Key Performance Indicators CENTRAL DIVISION

2010/11 Target

JUNE 2010

Best recorded in last 3 yrs

(cumulative)

% / pp change against 2009-10

2010/11 RESULT

2009/10 RESULT

(cumulative)

(annual)

Customer Satisfaction: First Contact: Overall satisfaction rating for service provided at first contact

91.5%

86.0%

90.0%

-4.0pp

92.1%

First Contact:% of respondents who stated they were provided with the name of the person dealing with their enquiry

78.0%

84.0%

72.1%

+11.9pp

76.8%

Updating the Public:% of Service Users who received an update on the progress of their enquiry

60.0%

51.4%

40.7%

+10.7pp

50.2%

Visibility: % of respondents who had seen a police officer patrolling in the past month

75.0%

58.5%

77.7%

-19.2pp

76.9%

Customer experience: Overall satisfaction rating for the customers experience of the service provided by Tayside Police

85.0%

82.8%

82.0%

+0.8pp

85.1%

Groups 1-4 recorded

10000

2622

2583

+1.5%

9600

Groups 1-4 detected

45.5%

43.5%

45.5%

-2.0pp

47.0%

Violent crime recorded

300

+16.0%

276

Violent crime detected

74.0%

71%

76.0%

-5.0pp

79.0%

Robbery recorded

112

+14.0%

Robbery detected

58.0%

54%

57.0%

-3.0%

65.0%

Vandalism recorded

2800

738

720

+2.5%

2586

Vandalism detected

27.0%

31.5%

21.5%

+10.0pp

28.0%

Domestic Housebreaking recorded

545

185

124

+49.0%

500

Domestic Housebreaking detected

26.0%

22.0%

27.5%

-5.5pp

28.0%

Sickness Absence:police officers

4.5%

3.9%

4.8%

-0.9pp

4.2%

Sickness Absence:police staff

5.0%

3.0%

4.0%

-1.0pp

4.8%

Crime:

Resources:

pp = percentage point

* Note: Variation in results may occasionally appear extreme due to the very small volume of crime involved

NOT PROTECTIVELY MARKED

EASTERN DIVISION: Crime in more detail TAYSIDE POLICE COMPARABLE TABLE OF CRIMES PERIOD APRIL to JUNE EASTERN DIVISION 2009/2010 CRIME CLASSIFICATION

Made known

2010/2011

DETECTIONS number %

Made known

JUNE

DETECTIONS number %

INC./DEC. number %

M/K

Det

% Det

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others

2 2 0 15 1 12 0 1 1 0

2 2 0 11 2 9 0 1 1 0

100.0% 100.0% 73.3% 200.0% 75.0% 100.0% 100.0% -

0 0 0 17 2 9 0 1 2 0

0 0 0 17 2 9 0 1 0 0

100.0% 100.0% 100.0% 100.0% 0.0% -

-2 -100.0% -2 -100.0% 0 2 13.3% 1 100.0% -3 -25.0% 0 0 0.0% 1 100.0% 0 -

0 0 0 2 0 5 0 0 1 0

0 0 0 3 0 4 0 0 0 0

150.0% 80.0% 0.0% -

82.4%

93.5%

-3

-8.8%

87.5%

5 1 6 14 3 5

3 1 8 7 5 1

60.0% 100.0% 133.3% 50.0% 166.7% 20.0%

3 1 11 2 1 2

2 2 12 13 1 1

66.7% 200.0% 109.1% 650.0% 100.0% 50.0%

-2 0 5 -12 -2 -3

-40.0% 0.0% 83.3% -85.7% -66.7% -60.0%

1 1 3 0 1 0

0 1 4 0 1 0

0.0% 100.0% 133.3% 100.0% 0.0%

73.5%

31 155.0%

-14 -41.2%

6 100.0%

19 17 16 30 9 9 0 12 362 22 9 0 20 3

10 0 6 22 2 7 0 11 185 6 9 1 17 1

52.6% 0.0% 37.5% 73.3% 22.2% 77.8% 91.7% 51.1% 27.3% 100.0% 85.0% 33.3%

36 36 34 30 9 19 0 21 355 23 3 2 49 3

18 14 8 10 4 11 0 12 182 9 3 2 15 0

50.0% 38.9% 23.5% 33.3% 44.4% 57.9% 57.1% 51.3% 39.1% 100.0% 100.0% 30.6% 0.0%

17 19 18 0 0 10 0 9 -7 1 -6 2 29 0

89.5% 111.8% 112.5% 0.0% 0.0% 111.1% 75.0% -1.9% 4.5% -66.7% 145.0% 0.0%

17 8 10 12 5 6 0 6 124 10 0 0 28 3

9 2 0 7 2 2 0 1 55 6 0 2 8 0

52.9% 25.0% 0.0% 58.3% 40.0% 33.3% 16.7% 44.4% 60.0% 28.6% 0.0%

528

277

52.5%

620

288

46.5%

17.4%

229

41.0%

14 477 11

5 160 10

35.7% 33.5% 90.9%

10 355 10

4 138 8

40.0% 38.9% 80.0%

-4 -122 -1

-28.6% -25.6% -9.1%

3 126 4

0 48 4

0.0% 38.1% 100.0%

502

175

34.9%

375

150

40.0%

-127 -25.3%

133

39.1%

1098

505

46.0%

1046

498

47.6%

-4.7%

376

159

42.3%

11 2 24 6 0 57 36 37 104 1 5

10 2 24 5 0 57 34 37 105 1 4

90.9% 100.0% 100.0% 83.3% 100.0% 94.4% 100.0% 101.0% 100.0% -

6 0 23 5 0 41 19 44 119 1 8

6 0 23 5 0 40 18 44 120 1 7

100.0% 100.0% 100.0% 97.6% 94.7% 100.0% 100.8% 100.0% -

-5 -45.5% -2 -100.0% -1 -4.2% -1 -16.7% 0 -16 -28.1% -17 -47.2% 7 18.9% 15 14.4% 0 0.0% 3 60.0%

2 0 10 3 0 13 5 27 38 1 4

2 0 10 3 0 12 5 28 39 1 4

100.0% 100.0% 100.0% 92.3% 100.0% 103.7% 102.6% 100.0% -

GROUP 5 - TOTAL

283

279

98.6%

266

264

99.2%

-17

-6.0%

103

104 101.0%

TOTAL OF GROUPS 1 TO 5

1381

784

56.8%

1312

762

58.1%

-69

-5.0%

479

263

GROUP 1 - TOTAL GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others GROUP 2 - TOTAL GROUP 3 Housebreaking ~ domestic dwelling Housebreaking ~ domestic non-dwelling Housebreaking ~ commercial Theft, attempt theft from locked premises/property Theft, attempt theft from locked motor vehicle Theft, attempted theft of a motor vehicle Convicted thief in poss.of tools etc. w.i. to steal In building with intent to steal Theft Theft from motor vehicle Reset Embezzlement Fraud Others GROUP 3 - TOTAL GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

NOT PROTECTIVELY MARKED

-52

54.9%

NOT PROTECTIVELY MARKED

Overview of Key Performance Indicators EASTERN DIVISION

2010/11 Target

JUNE 2010

Best recorded in last 3 yrs

(cumulative)

% / pp change against 2009-10

2010/11 RESULT

2009/10 RESULT

(cumulative)

(annual)

Customer Satisfaction: First Contact: Overall satisfaction rating for service provided at first contact

91.5%

93.7%

85.2%

+8.5pp

93.1%

First Contact:% of respondents who stated they were provided with the name of the person dealing with their enquiry

78.0%

82.1%

77.8%

+4.3pp

82.0%

Updating the Public:% of Service Users who received an update on the progress of their enquiry

60.0%

54.3%

52.9%

+1.4pp

50.9%

Visibility: % of respondents who had seen a police officer patrolling in the past month

75.0%

54.3%

73.4%

-19.1pp

75.4%

Customer experience: Overall satisfaction rating for the customers experience of the service provided by Tayside Police

85.0%

79.8%

81.0%

-1.2pp

81.9%

Groups 1-4 recorded

4000

1046

1098

-5.0%

3854

Groups 1-4 detected

47.0%

47.5%

46.0%

+1.5pp

49.0%

Violent crime recorded

140

-9.0%

134

Violent crime detected

95.0%

93.5%

82.5%

+11.0pp

97.0%

Robbery recorded

+100.0%*

Robbery detected

80.0%

100.0%

200.0%

-100.0pp*

100.0%

Vandalism recorded

1550

355

477

-25.5%

1413

Vandalism detected

33.0%

39.0%

33.5%

+5.5pp

35.0%

Domestic Housebreaking recorded

+89.5%

Domestic Housebreaking detected

40.0%

50.0%

52.5%

-2.5pp

49.0%

Sickness Absence:police officers

4.5%

5.1%

3.3%

+1.8pp

4.0%

Sickness Absence:police staff

5.0%

4.8%

4.6%

+0.2pp

3.5%

Crime:

Resources:

pp = percentage point

* Note: Variation in results may occasionally appear extreme due to the very small volume of crime involved

NOT PROTECTIVELY MARKED

WESTERN DIVISION: Crime in more detail TAYSIDE POLICE COMPARABLE TABLE OF CRIMES PERIOD APRIL to JUNE WESTERN DIVISION 2009/2010 CRIME CLASSIFICATION

Made known

2010/2011

DETECTIONS number %

Made known

JUNE

DETECTIONS number %

INC./DEC. number %

M/K

Det

% Det

GROUP 1 Murder Attempted Murder Culpable Homicide Serious Assault Robbery (Incl attempts) Child Cruelty/Neglect Pos of Firearm with intent to endanger life Abduction Threats Others GROUP 1 - TOTAL GROUP 2 Rape Assault with intent to ravish Indecent assault Lewd & Libidinous practices Public Indecency Others

0 4 0 18 11 4 2 4 5 0

100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% -

0 3 0 26 12 2 0 1 2 0

0 3 0 26 12 2 0 2 2 0

100.0% 100.0% 100.0% 100.0% 200.0% 100.0% -

48 100.0%

47 102.2%

0 -1 -25.0% 0 8 44.4% 1 9.1% -2 -50.0% -2 -100.0% -3 -75.0% -3 -60.0% 0 -2

0 1 0 9 6 0 0 0 1 0

-4.2%

0 1 0 8 6 0 0 1 1 0

100.0% 88.9% 100.0% 100.0% -

17 100.0%

3 1 9 10 1 2

3 0 5 6 1 1

100.0% 0.0% 55.6% 60.0% 100.0% 50.0%

5 0 11 5 2 2

2 0 6 4 0 2

40.0% 54.5% 80.0% 0.0% 100.0%

2 66.7% -1 -100.0% 2 22.2% -5 -50.0% 1 100.0% 0 0.0%

0 0 3 0 0 0

2 0 0 0 0 0

0.0% -

GROUP 2 - TOTAL

61.5%

56.0%

-1

-3.8%

66.7%

38 9 25 57 18 27 3 15 443 24 6 0 49 7

12 5 13 37 2 15 3 11 260 3 4 1 24 5

31.6% 55.6% 52.0% 64.9% 11.1% 55.6% 100.0% 73.3% 58.7% 12.5% 66.7% 49.0% 71.4%

42 19 48 19 20 29 0 15 380 30 0 3 39 14

8 5 12 4 2 21 0 10 198 5 0 2 18 9

19.0% 26.3% 25.0% 21.1% 10.0% 72.4% 66.7% 52.1% 16.7% 66.7% 46.2% 64.3%

4 10.5% 10 111.1% 23 92.0% -38 -66.7% 2 11.1% 2 7.4% -3 -100.0% 0 0.0% -63 -14.2% 6 25.0% -6 -100.0% 3 -10 -20.4% 7 100.0%

13 3 16 4 4 11 0 2 140 10 0 1 18 6

2 1 4 1 0 8 0 0 70 1 0 0 6 4

15.4% 33.3% 25.0% 25.0% 0.0% 72.7% 0.0% 50.0% 10.0% 0.0% 33.3% 66.7%

GROUP 3 - TOTAL

721

395

54.8%

658

294

44.7%

-63

-8.7%

228

42.5%

14 401 10

10 181 9

71.4% 45.1% 90.0%

12 314 5

7 108 4

58.3% 34.4% 80.0%

-2 -87 -5

-14.3% -21.7% -50.0%

2 95 3

2 28 2

100.0% 29.5% 66.7%

425

200

47.1%

331

119

36.0%

-94 -22.1%

100

32.0%

1220

659

54.0%

1060

474

44.7%

-160 -13.1%

348

148

42.5%

21 5 42 15 0 55 22 30 122 2 7

22 5 42 14 0 56 21 32 125 2 7

104.8% 100.0% 100.0% 93.3% 101.8% 95.5% 106.7% 102.5% 100.0% 100.0%

18 0 28 5 0 59 32 36 137 3 4

19 0 28 5 0 59 27 39 143 3 4

105.6% 100.0% 100.0% 100.0% 84.4% 108.3% 104.4% 100.0% 100.0%

-3 -14.3% -5 -100.0% -14 -33.3% -10 -66.7% 0 4 7.3% 10 45.5% 6 20.0% 15 12.3% 1 50.0% -3 -42.9%

9 0 5 1 0 21 4 6 43 1 2

9 0 5 2 0 22 4 7 44 1 2

100.0% 100.0% 200.0% 104.8% 100.0% 116.7% 102.3% 100.0% 100.0%

GROUP 5 - TOTAL

321

326 101.6%

322

327 101.6%

0.3%

96 104.3%

TOTAL OF GROUPS 1 TO 5

1541

-159 -10.3%

440

GROUP 4 Fireraising Malicious Damage/Vandalism Others GROUP 4 - TOTAL

985

63.9%

1382

801

58.0%

NOT PROTECTIVELY MARKED

244

55.5%

NOT PROTECTIVELY MARKED

Overview of Key Performance Indicators WESTERN DIVISION

2010/11 Target

JUNE 2010

Best recorded in last 3 yrs

(cumulative)

% / pp change against 2009-10

2010/11 RESULT

2009/10 RESULT

(cumulative)

(annual)

Customer Satisfaction: First Contact: Overall satisfaction rating for service provided at first contact

91.5%

91.9%

92.9%

-1.0pp

92.4%

First Contact:% of respondents who stated they were provided with the name of the person dealing with their enquiry

78.0%

80.3%

87.1%

-6.8pp

78.3%

Updating the Public:% of Service Users who received an update on the progress of their enquiry

60.0%

52.4%

61.7%

-9.3pp

61.1%

Visibility: % of respondents who had seen a police officer patrolling in the past month

75.0%

60.9%

75.0%

-14.1pp

73.7%

Customer experience: Overall satisfaction rating for the customers experience of the service provided by Tayside Police

85.0%

78.6%

89.9%

-11.3pp

87.8%

Groups 1-4 recorded

4700

1060

1220

-13.0%

4543

Groups 1-4 detected

47.5%

44.5%

54.0%

-9.5pp

49.0%

Violent crime recorded

170

-4.0%

134

Violent crime detected

90.0%

102.0%

100.0%

+2.0pp

92.0%

Robbery recorded

+9.0%

Robbery detected

73.0%

100.0%

76.0%

Vandalism recorded

1400

314

401

-22.0%

1265

Vandalism detected

37.0%

34.5%

45.0%

-10.5pp

39.0%

Domestic Housebreaking recorded

140

+10.5%

134

Domestic Housebreaking detected

40.0%

19.0%

31.5%

-12.5pp

49.0%

Sickness Absence:police officers

4.5%

4.3%

3.5%

+0.8pp

4.0%

Sickness Absence:police staff

5.0%

7.0%

6.8%

+0.2pp

4.3%

Crime:

Resources:

pp = percentage point

* Note: Variation in results may occasionally appear extreme due to the very small volume of crime involved

NOT PROTECTIVELY MARKED

PUBLIC CONFIDENCE Building public confidence and trust is how Tayside Police aims to improve satisfaction with the quality of service provided to its communities. This is achieved through the effective delivery of policing services which meet the needs of the public. It is about ease of access to services, giving the public a voice in order to influence how the force responds to issues that matter to them, delivering appropriate and robust interventions, working with partners, providing feedback to the public and keeping them informed of progress and improvement. A measure of this is the experience, perception and attitudes of Tayside communities. This can be assessed through a process of consultation and gathering views on how the public think the police deal with anti-social behaviour and crime in their neighbourhood. The force uses performance indicators to do this and these are illustrated below. Measures marked with a tick contribute to the following:

The Scottish Policing Performance Framework

The National Government Framework (Single Outcome Agreements)

The Force Control Strategy

MEASURES

Domestic Abuse

Service Satisfaction Levels

Community Engagement Update Key Performance Indicators Housebreaking â&#x20AC;&#x201D; Domestic Dwelling Domestic Non-Dwelling Commercial FCC â&#x20AC;&#x201D; 999 Telephone response times

Class A Drugs

Proceeds of Crime Act Anti-Social Behaviour including Road Traffic Offences

NOT PROTECTIVELY MARKED

DOMESTIC ABUSE Results for Tayside Police 2010-11 During the first quarter of 2010-11, 1177 domestic abuse incidents were recorded across Tayside. This represented an 8% increase on the 1089 reported last year. Divisionally, Central rose from 593 incidents at the end of June 2009 to 640 this year, an increase of 8%. Eastern division increased from 242 last year to 259 at the end of June 2010, a 7% increase.

therefore welcomes the Scottish Government's provision of funding for a support helpline for male victims, which will provide further information about their needs before any future decisions about services are made, and reaffirms that domestic abuse is rooted in gender inequality, that overwhelmingly victims are women and that eradicating domestic abuse will only succeed where that pattern is acknowledged’.

And importantly, NHS staff should feel well equipped and confident about opening the door for people to talk about domestic abuse. This early detection and a sympathetic response will help to protect victims and children and offer them the opportunity to access help and support to get their lives back on track‘ Source: www.scotland.gov.uk

Source: Extract from Scottish Parliament Official report 10 June 2010

Western division increased the number of incidents recorded by 9% from 254 last year to 278 this year. The rises in the number of incidents reported and recorded may be due to recent government advertising campaigns which emphasised that this type of behaviour should not be ignored, will not be tolerated and should be brought to the attention of the police.

In addition to police involvement it is recognised that partnership working has a major role to play in combating the problem. In early July 2010 the Health Secretary Nicola Sturgeon announced that over 5,000 NHS staff in Scotland would be trained to encourage victims to ’open up’ about Domestic abuse. Ms Sturgeon said:

Whilst the majority of victims of Domestic violence are women all genders are affected. Violence against men was recently the subject of a debate in the Scottish Parliament:

‘Domestic abuse can have a profound impact on someone's health including physical injuries, anxiety, depression and sadly, we know it is one of the biggest reasons for suicide.

‘The Parliament recognises that domestic abuse is a very serious and totally unacceptable problem in Scottish society; notes in particular that all victims, whether they be women, men or children, deserve appropriate support; and

Often the health service is the first, or indeed only, service that victims will use either for themselves or their children.

“Scotland is well recognised for leading the way on tackling domestic abuse and we need to continue to drive home the message that domestic abuse will not be tolerated.” Alex Neil, Scottish GovernmentHousing and Communities Minister. 2010

The NHS therefore has a pivotal role in helping to combat domestic abuse.

NOT PROTECTIVELY MARKED

PUBLIC SATISFACTION 900 copies of the 2010 Public Satisfaction survey were distributed by post to service users between April and June this year. A 34% response rate has been achieved thus far and is likely to increase further as the year progresses due to the implementation of a reminder letter, the introduction of which over a six month period last year, helped significantly increase the response rate when compared to previous years. The Public Satisfaction Survey is aligned to the Tayside Police Standards of Service and allows the force to monitor how well it is achieving these standards. The following paragraphs provide a few points of note from the quarter April to June 2010 (Where available, comparisons are made with the results of the same quarter in 2009). First Contact A notable increase was recorded in relation to the percentage of respondents who confirmed that they received a name at first contact (either by the person answering the telephone or by the person dealing with them at the police station) rising from 80% in 2009 to 82% in 2010. This well exceeds the Force target set for 2010/11 of 78%. Very high satisfaction ratings were provided in respect of the person at first contact being able to help and give advice, 92%, demonstrating a courteous and attentive manner, 97%, and being knowledgeable about how to deal with the enquiry, 93%. Overall satisfaction with first contact increased from 90% in 2009 to 91% in 2010. Officer Contact 86% of service users confirmed that an officer arrived within the specified timescale. Satisfaction was particularly high in this respect within Western division where 94% confirmed that the officer arrived timeously compared to 77% recorded in Central division. Very high satisfaction ratings were awarded in relation to the help and advice provided by the attending officer, 95%, their courteous and attentive manner, 97%, and their ability to deal with the enquiry, 96%. Within Eastern division, 100% of respondents agreed that the officer was courteous and attentive. A two percentage point improvement was re-

corded in respect of the provision of officer contact details whereby 66% of respondents confirmed that they were provided with the attending officers’ telephone number, shoulder number etc. Eastern division respondents were least likely to provide a positive response to this question, 58% compared to 70% in the other two divisions. 94% of service users stated that they were either ‘very satisfied’ or ‘satisfied’ with the treatment they received from the attending officer. Further examination of the data indicated that 70% of users were ’very satisfied’ with their treatment which represents an increase of nine percentage points when compared with the results from 2009. Response and Ongoing Enquiries For those respondents who felt an update was appropriate, 53% confirmed that they did receive an update on the progress of their incident/ enquiry. This reflects a minimal one percentage point improvement compared to the 52% who provided the same response the previous year. It was also worth noting that results for Central division indicated an improvement of 11 percentage points rising from 40% in 2009 to 51% in 2010. Conversely, Western division showed a nine percentage point drop from 61% in 2009 to 52% in 2010. Taking all aspects of service into account, 80% of service users confirmed that they were ‘very satisfied’ or ‘satisfied’ with the way Tayside Police dealt with their enquiry. This does, however, represent a slight downturn compared to the 84% who held a similar opinion in 2009. Further examination of the data also indicated a significant decrease in satisfaction within Western division falling from 90% in 2009 to 78% this year. Any service users who intimated dissatisfaction with one or more aspect of service had their details passed to Divisional Superintendents or the Force Contact Centre for further attention and follow up. This amounted to 9% of all respondents for the quarter April to June 2010. Dissatisfaction could refer to treatment and overall experience at first contact or officer contact; actions taken to resolve their enquiry or the overall Investiway the police dealt with their enquiry. gations are instigated at divisional level and where a problem is identified then appropriate advice and assistance is given to the relevant member of police personnel.

NOT PROTECTIVELY MARKED

PUBLIC SATISFACTION/CONSULTATION UPDATE A number of positive comments were received from service users for the period April to June this year, with the following comment summing up the appreciation of one female respondent following her contact with Tayside Police: ‘Myself and my partner are usually reluctant to contact the police for fear of taking up such valuable time. So we worried when we had to this past year over problems we had. We were made to feel our problems were completely valid and the police were a vital part in solving this for us. Thank you for your time, courtesy and support and for returning peace to our lives’. Community Policing A third of respondents, 33%, could identify at least one community officer by sight and slightly more than a quarter, 26%, had spoken to a community officer in their neighbourhood. Four out of ten respondents confirmed that they knew how to contact a community officer should the need arise. Significant reductions were evident in relation to the percentage of service users who had seen an officer patrolling in their neighbourhood within the past month falling from 75% in 2009 to 58% for the same quarter in 2010. Interestingly, a four percentage point increase was recorded in relation to the method of officer patrol whereby 44% of respondents confirmed that they had seen officers patrolling on foot compared to 40% the previous year. In addition, a higher percentage of officers were seen patrolling alone, 29% compared to 21% in 2009.

evaluation of a previous survey conducted in the Linlathen/Mid Craigie area, has also been commissioned by the Team. A Police Visibility/Perception survey has been commissioned by the Command Team in Western division to ascertain the impact of the Tayside Police Community Task Force deployment in the north Perth area in recent months. The Partnership survey, to establish partners’ perceptions as to how effective they feel Tayside Police works with them at all levels, will commence distribution in August/September this year. Quarterly Community Engagement Update Over the past three months, April to June, notification was received of 139 community meetings due to take place within the Tayside policing area, 45 in Central, 37 in Eastern and 57 in Western division. Of these meetings, 51 were attended by officers. (It should be noted that this may not represent the full quota of meetings which have taken place within divisions but represents the number of meetings communicated to the Performance and Planning Unit ). At these meetings, officers delivered key messages in relation to ongoing initiatives, performance information etc. Officers documented community concerns and tensions raised and subsequently fed back to the relevant divisions. The main issues highlighted over the past quarter were speeding, particularly in Eastern and Western divisions, with parking issues and youths causing annoyance proving prevalent in all three divisions.

Other Consultation Activity A joint partnership approach to specific survey work continues with Dundee City Council Antisocial Behaviour Team whereby the Performance and Planning Unit provide the team with bespoke questionnaires designed to establish residents’ issues and concerns in their neighbourhoods. The completed questionnaires are then processed and subsequently analysed and reported back to the Antisocial Behaviour Team. Completion of the questionnaires is via face to face interviews in targeted areas by members of the Antisocial Behaviour Team. Two surveys have recently been completed, one in the Hilltown and another in the Longtown Road area. A follow up survey, as an

On a positive note, it is worth noting that of the 51 meetings officers attended, 23 recorded no issues worthy of police concern. In a similar vein, positive comments were received from residents within Western division by way of thanks for the competent traffic management skills displayed by officers following a fatal road traffic accident on the A9 earlier in the year. In addition the same group welcomed the monthly Police Community van which visited their area on the first Monday of every month. Detailed Community Engagement information pertaining to the month of June 2010 features on the following page.

NOT PROTECTIVELY MARKED

COMMUNITY ENGAGEMENT Tayside Police Community Officers meet with the public at local community meetings in order to deliver key messages in relation to ongoing initiatives, local developments, performance information etc. In turn, officers document any community concerns raised at these meetings which are then fed back to the relevant division. The following table provides a flavour of the key messages communicated by officers to meeting attendees during June 2010.

KEY MESSAGES FOR JUNE

Central Division

Eastern Division

Community safety: Motorbikes - Police Operationâ&#x20AC;&#x201D;reiterate intelligence requirement and hand out motorbike leaflet. Police Operation - Off-street prostitution and cannabis cultivation Police Operation - Street prostitution - intelligence requirement and importance of reporting.

Countryside Code: Tayside Police would like to remind dog walkers that they should ensure that their dog is kept under proper control while out in the countryside. With improved weather conditions, more people are taking to the countryside, many in the company of dogs. While the exercise is beneficial for both, there can be unpleasant results in store if dogs are allowed to roam free. In the past, incidents of sheep worrying have been reported, along with incidents where deer have been chased, caught and mauled by dogs which were allowed off their leads. Please enjoy the countryside, but a bit of care and common sense will ensure all will enjoy the visit and livestock and wildlife will remain safe. Migrant communities: The seasonal increase in foreign nationals entering Angus is expected. Tayside Police, Angus Council, Tayside Fire and Rescue, as well as other partners, will once again be visiting agricultural premises to speak to these communities and provide them with safety advice and information on local services. Crimestoppers leaflets are currently being produced in Bulgarian, Russian, Czech and Polish and these will be issued at the roadshows. A brief overview was provided of the new divisional restructure and the role of the Community/Support Sergeant and Community Officers.

Western Division

Arrangements for T in the Park for visitors and residents to minimise disruption. Summer Safety Campaign focusing on drink driving/drug abuse. Remain vigilant regarding bogus workmen.

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MAIN ISSUES RAISED WITHIN DIVISIONS The table below highlights the main issues raised by the public at meetings for June 2010. June 2010 Underage drinking (Western) Vandalism/graffiti (Central) Parking issues (Central) Motorcycle nuisance (Eastern)

Previous Period – April to May 2010 Speeding (Eastern and Western) Parking issues (all divisions) Youths causing annoyance (all divisions)

ADDITIONAL INFORMATION ON INITIATIVES AND PROJECTS ONGOING OR PLANNED WITHIN DIVISIONS This table provides information on initiatives/projects currently ongoing or planned within divisions

Central Division

Eastern Division

The Central Division Community Engagement Team has relocated to the City Centre to extend the work carried out by the Community Task Force over the past few months. The Team will continue to tackle antisocial behaviour by drug users and other related drugs misuse issues.

A Residents’ Survey was undertaken as part of the Broughty Ferry LCPP at the Seashore Festival in the city suburb on 13th June. The survey will also be conducted at the Broughty Ferry Gala Day on 4th of July. The aim of the survey is to gauge residents’ perceptions of community/crime concerns in their area. This in turn will lead to partnership resources being targeted at addressing prime concerns.

Dundee West Fest took place during the week of 20-27 June 2010. The event concluded with a parade from Balgay Park to Magdalen Green on Sunday, 27th June.

Angus Communities against Vandalism initiative—this is an initiative involving street signs placed in identified hotspot areas to encourage persons to report vandalism when witnessing same.

Waterfront Under 18s disco (has been ongoing for a while and is a Focus on Alcohol Angus project).

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This table provides information on initiatives/projects currently ongoing within divisions.

A Street Sports for All event was recently held in Davie Park, Rattray for local youngsters. Approximately 35 youths attended the event. Rugby training is also to be set up.

A significant number of school talks took place.

Officers gave a talk to residents in Greyfriars, Princes Street, Perth.

Diversity was

the topic of discussion, examining prejudice/discrimination and minority responses.

Officers participated in Street Sports at Community Campus engaging with youths and members of the public.

A meeting was held with representatives from Crimestoppers to enhance publicity for the organisation and discuss schools packages/talks and the Fearless Campaign targeting 11 to 17 year olds.

Western Division

Primary School Speed projectâ&#x20AC;&#x201D;monitoring and handing out school speed tickets to drivers who drove above the limit but below prosecution levels.

The Crieff and Strathearn Partnership meet once a month. This consists of 6 out of the 7 local Community Councils, Crieff in Leaf, Friends of McCroist Park and other organisations usually working independently of each other. Projects, funding and the development of Crieff are all discussed. It was agreed that the police should have some involvement in this which would be an ideal forum to improve community engagement and get a consistent message out to all concerned.

The Tayside Police Community Task Force is currently deployed in the north Perth area from 6th June for a period of 3-4 months. North Perth includes the Letham, Hillyland, Tulloch, Fairfield, Muirton, North Muirton and Double Dykes areas.

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KEY PERFORMANCE INDICATORS This section comments briefly on the KPIs and highlights those results currently not achieving improvement targets. GROUPS1 to 4 Tayside Police recorded 4728 crimes in the first quarter of the year, compared to 4901 in the same period last year. This represented a decrease of 3.5%. 44.5% of all crime was detected, a result which was 3.5 percentage points lower than the previous year and which failed to meet the target of 46.5%. Tayside Police Gr oups 1-4 Recor ded Cr ime

2500

2009-10 UCL (Av. +2SD) 3 Year Averge

2010-11 LCL (Av. -2SD) Forecast

2000 1500 1000 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

Central division recorded 2622 crimes this year compared to 2583 last year. Despite this 1.5% rise the target was achieved. The detection rate fell below target to 43.5% after an improvement from 43% in April to 45.5% in May . The June result was 2 percentage points below the 45.5% achieved at the same time last year, and fell below the lower control limit* (45%). Eastern division evidenced a reduction of 5% in terms of crime recorded from 1098 last year to 1046 this year. At the same time the detection rate improved by 1.5 percentage points from 46.0% last year to 47.5% this year.

VIOLENT CRIME Tayside Police recorded 149 violent crimes during the first quarter, 5 more crimes than at the same time last year. 85% of crime had been detected against a target of 83%. Central division recorded 72 crimes, 10 more than at the same time last year. 71% of these crimes had been detected against a target of 74%. 54% of robberies had been detected. Eastern division recorded 3 fewer crimes between April and June this year (31) than at the same time last year (34). The detection rate had improved from 82.5% to 93.5%, however, the target of 95% was not achieved. Western division recorded 17 crimes in June, bringing the cumulative total to 46 crimes. Although this figure was 4% lower than the 48 recorded at the same time last year, it was just one crime above the cumulative improvement target for June of 45 crimes. A detection rate of 102% was recorded. The over 100% detection rate was brought about by the detection of one crime of Abduction committed in December 2009 and detected in June 2010.

ROBBERY 38 robberies were committed throughout Tayside in the first three months of the current fiscal year compared to 33 at the same time last year. This was an increase of 15%. 71% of robberies had Crime 2009-10 %Det 2009-10

Tayside Police

Crime 2010-11 %Det 2010-11

100.0%

90.0%

80.0% 70.0%

60.0%

In Western division crime recorded fell by 13% from 1220 last year to 1060 at the end of June 2010. However, the detection rate fell from 49.5% recorded at the start of the year in April to 44.5% in June, a result which although below target by 3 percentage points had not breached the lower control limit (42%). The cumulative result at the same time last year was 54.0%

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%

Apr

May Jun

Jul

Aug Sep

Oct

Nov Dec

Jan

Feb Mar

been detected during this time, 8 percentage points above the target of 63%. Central division recorded 24 robberies, 3 more than at the same time last year. The detection

*Note: Control limits allow analysts to identify where performance is outwith the norm.

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rate of 54%, was 4 percentage points short of meeting the 58.0% target. However, the numbers are so low in this area that one further detection would have achieved a detection rate of 58.0% In Eastern division only 2 robberies had been recorded by the end of June and both of these were detected (100%). Western division recorded 6 crimes of robbery in June, bringing the cumulative total to 12 crimes in 2010/11 so far. This result was 2 crimes higher than the target of 10 crimes for April to June, and just one crime above the 11 recorded at the same time last year. A detection rate of 100% was recorded. VANDALISM Tayside Police

2009-10 UCL (Av. +2SD) 3 Year Averge

700

2010-11 LCL (Av. -2SD) Forecast

650

Western division followed suit in terms of crime recorded by evidencing a 21.7% drop in crime recorded (87 crimes). In terms of the detection rate, 34.5% was recorded at the end of June this year, which was 11 percentage points below last yearâ&#x20AC;&#x2122;s result and below target by 2.5 percentage points. However, a further 8 detections would have secured an on-target result.

DOMESTIC HOUSEBREAKING Tayside Police

2009-10 UCL (Av. +2SD) 3 Year Averge

2010-11 LCL (Av. -2SD) Forecast

120 110 100 90 80 70 60 50 40 30

600

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

550 500

Throughout Tayside Police the number of crimes recorded had increased by 82 (45.5%) from 181 last year to 263 this year. Increases in all three divisions contributed to this increase. (More detail on next page.)

450 400 350 300 Apr

May

Jun

Jul

Aug Sep

Oct

Nov

Dec

Jan

Feb

Mar

1407 crimes recorded throughout Tayside at the end of June represented a 12% reduction on the 1598 recorded at the same time last year. The chart shows the level of vandalism at the beginning of the year as being fairly low, however if the result is viewed as part of a continuing trend from the previous year, it can be seen that there is a fairly steep upward trend developing since February 2010. The detection rate of 34% surpassed the previously best ever recorded result in the history of the force. Central division achieved target with 738 crimes recorded despite this being a 2.5% increase on the 720 recorded at the end of June 2009. However the detection rate of 31.5% was an improvement of 10 percentage points when compared to the 21.5% recorded last year. This exceeded the previous best ever recorded figure of 28%. Eastern division evidenced a reduction of 25.5% (122 fewer crimes). Again, a best-ever detection rate of 39% was recorded (previous best ever was 35%).

The 31% detection rate recorded at June 2009 had fallen to 25.5% by the end of June 2010. In Central division there was a 49% rise in the number of crimes of domestic housebreaking recorded from 124 between April and June last Central Division

2009-10 UCL (Av. +2SD) 3 Year Averge

2010-11 LCL (Av. -2SD) Forecast

70 60 50 40 30 20 Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

year to 185 for the same period this year. At the same time the detection rate eroded from 27.5% last year to 22% this year. Target was not achieved either for crime recorded or in terms of the detection rate.

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KEY PERFORMANCE INDICATORS Eastern division also experienced an increase from 19 crimes recorded last year to 36 crimes at the end of June 2010. The detection rate of 50% achieved target and exceeded the previously best ever recorded figure of 49.5%. Eastern Division

2009-10 UCL (Av. +2SD) 3 Year Averge

2010-11 LCL (Av. -2SD) Forecast

DWELLING Tayside Police regularly reminds the residents of Tayside about levels of security in their homes and are currently in the process of conducting a leaflet drop containing information on how to prevent houses being broken into.

18 16 14 12 10 8 6 4 2 0 Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Western division had recorded 42 crimes at the end of June, 4 more that at the same time last year. Although this did not achieve target it only exceeded the target figure of 41 by 1 crime. However, the detection rate of 19% this year was 12.5 percentage points lower than the 31.5% recorded at the same time last year and below target ~ 9 further detections would have secured an on target result. Western Division

2009-10 UCL (Av. +2SD) 3 Year Averge

2010-11 LCL (Av. -2SD) Forecast

Laptops have been the most common item of property stolen to date, closely followed by games and games consoles. Jewellery was also stolen from many houses as well as a number of mobile telephones. Easily portable, electrical entertainment items often have a high market value and are found within many homes. They are also in high demand so it is no surprise that thieves will break into homes with the aim of stealing such goods either for their own use or to sell on as reset. Within Central division, housebreaking has occurred most often in the northern and eastern areas of Dundee, many of which took place during the day, using tools or similar instruments to force open windows. In Eastern division 12 houses were actually broken into in June (a further 5 houses were the subject of an attempt to break in). One individual was responsible for breaking into 3 houses in Forfar and has been charged with those offences. Similarly, two further crimes involved one person breaking into the same property on two separate occasions. Again, these crimes were detected.

Mar

In Western division, further scrutiny of the crimes recorded revealed that of the 32 houses actually broken into between April and June, 11 occurred within the month of June alone. The most common day for homes to be broken into was a Monday afternoon, and Perth city centre was the most frequently targeted area.

A brief analysis of the various aspects of housebreaking follows .

NON-RESIDENTIAL (breaking into sheds and garages)

15 10 5 0 Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Central division had 35 breakins during June, bringing the cumulative total to 71. Last year 42 crimes were recorded.

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DOMESTIC HOUSEBREAKING IN DETAIL Eastern division had 36 break-ins from April to June, more than double the number recorded at the same time last year (16 crimes). However, since the start of 2010/11 the number of crimes recorded has fallen month on month from a peak of 15 recorded in April, to 13 in May, and reverting to the norm in June 2010 (8 recorded). COMMERCIAL By the end of June, break-ins to commercial premises in Eastern and Western divisions showed an increase when compared to the same time last year. Eastern division saw an increase from a cumulative total of 16 recorded last year, to 34. Western division had 25 crimes recorded from April to June in 2009, but this year they recorded 48 during the same period. Sources: Unifi, Tayside Police Public Perception Survey 2009/10

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TELEPHONE RESPONSE TIMES Tayside Police has consistently answered over 90% of all 999 emergency calls within 10 seconds for almost two years now. The cumulative result at the end of June of 92% exceeded the national target by 2 percentage points. 91.5% of all non-emergency calls were answered within 40 seconds. Consistent results were achieved throughout 09-10 and those results were improved upon in the first three months of the current year. The first quarter results of the Tayside Police Service Satisfaction Survey indicated that 96% of respondents were satisfied with the time taken to answer their 999 call

and 90% were satisfied with the time taken to answer their nonemergency call. The 999 result represents a slight downturn in satisfaction compared to the 97% of service users who confirmed their satisfaction in the same quarter the previous year. No change was evident between the years in respect of the speed of response to the nonemergency number. A spokesperson for the Force Contact Centre advised that a recent recruitment campaign and training programme had impacted upon performance.

‘I am 100% satisfied with the courteous and informative response to my telephone call’.

Source: 2010 Service Satisfaction Survey

Source: Force Contact Centre

CLASS A DRUGS Eastern division rose above the upper control limit (10 crimes) in June with 12 crimes recorded for supplying class A drugs. The largest seizure made in the division during June was 30.8g of Heroin, worth approximately £3080. This brought the cumulative total to 17 crimes recorded from April to June in 2010, which equates to just one crime less than the 18 recorded at the same time last year. Central division made a large seizure of 283g of heroin during June worth £30,000. There were 12 crimes recorded during the month of June, bringing the cumulative total to 25, 43% fewer than the 44 crimes recorded at the same time last year. Western division did not record any crimes for supplying class A drugs during the month of June. Cumulatively however, it remains 20% above the 15 recorded from April to June 2009, with 18 recorded in 2010. The Scottish Social Attitudes Survey 2009 (Drugs Module) investigated public attitudes to drugs, drug users and related policy responses. The survey provides some evidence to suggest a lack of consensus about the causes of persistent heroin use, perhaps rooted in a lack of public understanding but also perhaps reflecting the complexity of drug use. It also highlights some of the potential difficulties associated with community-based treatment and the re-integration of heroin users into society, with relatively high proportions of people expressing discomfort with the idea of a recovering heroin user moving near to them. It is striking, however, that those who already live in communities where there are signs of heroin use (discarded needles) are more likely to be comfortable living near a recovering heroin user, which might suggest that actual exposure to such issues may help defuse public anxiety to some degree.

Dealing in Class A Drugs can lead to life in prison, a fine, or both!

Source: The Scottish Government, May 2010

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PROCEEDS OF CRIME Between April and the end of June 2010 Tayside Police seized £50,701.59 in cash and £96,852.59 in assets. The comparative figures to the end of June 2009 were £44,136.17 in cash and £106,626.00 in assets. Cash and assets go into the Scottish Consolidated Fund. (Please note, the figures above are not exactly what will end up in the fund.) Bids can be made from organisations throughout Scotland for funds. For this reason it is impossible to say exactly how much of the money and assets seized return to Tayside. CashBack For Communities helps local youth organisations provide free, local activities – activities like sports tournaments, shows, gigs, and dances. Sports tourna-

ments are also put on by national organisations such as the Scottish Football Association and the Scottish Rugby Union.

at cashbackscotland.com

CashBack For Communities was launched by Justice Minister Mr MacAskill in January 2008. This is a new flagship programme of young people's activity funded from assets seized through the Proceeds of Crime Act 2002. The main objective of the CashBack programme is to provide a wide range of positive activities for young people between the

ages of 10 and 19 years across Scotland. CashBack For Communities aims to make a visible difference in local areas, increasing sports and arts opportunities for young people to ensure they have positive options to pursue. The Creative Identities Project, for example, enables young people to communicate using arts and moving image media (film, video & games), and promote positive images of young people. It is open to young people aged 10-19 across Scotland but particularly targets looked after children and young carers. Source: Tayside Police FIB, the Scottish Government, cashbackscotland.com & scottisharts.org.uk Young people at the launch

of the CashBack Scheme

ANTISOCIAL BEHAVIOUR/ ROAD TRAFFIC OFFENCES During the first quarter of 201011 67 drivers on Tayside’s Roads were offered the chance to undertake the Driver Improvement Scheme as an alternative to prosecution. The purpose of the Driver Improvement Scheme is to provide an alternative to prosecution for those drivers whose poor driving skills have led them to being charged with Careless Driving. Although the majority of these offences will involve collisions, other examples of careless or inconsiderate driving may also be con-

sidered. Drivers in Scotland who fail to comply with Section 3 of the Road Traffic Act (1988) by driving without due care and attention could be invited to attend a Driver Improvement Course, supplied by BSM.

Driver Improvement Course to better their driving standard, as opposed to prosecution. Source: SMART2 More information at: www.driverimprovement.co.uk

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The figures relate only to road casualties reported to the police, and there are likely to have been other injuries, particularly slight injuries, on Scotland’s roads that were not reported.

ROAD POLICING Casualties The number of people killed in Tayside during the first three months of the year was 4 (no child fatalities).

'Most dangerous' roads in Britain named by safety group

This is an improvement over last year whereby the total number of fatalities for the period was 5, (0 children). 38 serious injuries occurred (including 5 children) compared with 54 and 12 respectively last year. The total number of collisions occurring over the period was 739. Source: Roads Policing Unit

Nationally Scotland’s latest reported road casualty figures prove the value of working together to drive down deaths and injuries, states the Royal Society for the Prevention of Accidents. A report published by the Scottish Government in June reveals that 216 people were killed on Scotland’s roads in 2009, a reduction of a fifth on the number of deaths (270) in 2008. The number of road users seriously injured fell from 2,570 in 2008 to 2,269 in 2009, and the number of people slightly injured fell from 12,748 to 12,528. The figures, which are provisional, show that the total number of road casualties in Scotland is at its lowest level since 1950.

A report published by the Road Safety Foundation found that a third of serious crashes happened at junctions. Half of all fatal road crashes occur on one-tenth of Britain's roads, according to charity the Road Safety Foundation. Its report, covering 28,000 miles of A-roads and motorways, says Scotland has the highest-risk highways, followed by parts of northern England. The charity wants government spending to be targeted at improving safety on the most dangerous roads. Its report, entitled Saving Lives for Less, suggests that the high cost of emergency services and hospitals could be avoided by spending small sums in accident blackspots. The foundation is the British arm of the European Road Assessment Programme, the sister organisation of EuroNCAP, which measures car safety. It examined accident data relating to roads across Britain. Among its conclusions were: A third of all fatal and serious crashes happen at junctions

• A wide range of organisations across Scotland, including the Scottish Government, local authorities, the emergency services and charities, are pursuing a mutual endeavour to make Scotland’s roads safer. Despite the welcome reduction in the overall number of road casualties, there was a disappointing ten per cent rise in the total number of cyclists who were injured. The increase came about because, even though cyclist deaths and serious injuries fell, the number of cyclists slightly injured rose from 567 in 2008 to 647 in 2009. There was also a rise in the number of goods vehicle users who were killed or seriously injured – up from 73 in 2008 to 78 in 2009 – showing the need to remain focused on improving the safety of at-work drivers, such as through the Scottish Occupational Road Safety Alliance.

Single roads carry six times the risk of motorways and twice that of dual carriageways

•

One-in-four fatal or serious crashes on Aroads or motorways involves a motorcyclist

•

There was a 5% reduction in the number of fatal crashes on such roads in the past three years

•

A quarter of the road length in the survey was in Scotland, where one in nine fatal crashes occurred. Scotland had the highest-risk motorway and Aroad network of all the regions in the study, with 12% rated in the higher risk categories. Source: Road Safety Foundation, July 2010

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This document is available on the force intranet and web site. It can be viewed there in large print by increasing the magnification on screen. If you require further information about this report please use the contact below. Ongoing improvement depends on feedback from contributors and users and we would welcome your views.

WHO TO CONTACT

Performance and Planning Unit 01382 59 6701 / 6710 / 6711 / 6713 or email performanceandplanning@tayside.pnn.police.uk