Insights from the interview From the interviews, we discovered the following points: 1. Practitioners do not have tools to lower down the anxiety levels of the patients. 2. Practitioners and nurses find it difficult to give personal care to every patient. 3. Patients and carers start getting the feeling of hopelessness over some time. 4. Family members need to quit their job for being a full-time carer. 5. The patient goes through trauma for months straight. Pathway These insights helped us design a communication pathway considering the major actors involved in the patient’s journey from diagnosis to recovery. We considered practitioners, therapists, family members (carers) and patients as our major actors. Initially, we designed a simple pathway, as shown in the below image.
Designing a pathway raised a question about what we want to learn further from the research using the engagement tools? Through this tool, we also got our initial HMW which was - HMW enhances the communication during the on-boarding of the patient?
