The Islandchief Travel Tabloid | Sri Lanka Edition| 02 | November Issue 2019

VOL 02 | November 2019 | www.islandchief.lk

Email : info@islandchief.lk | Hotline : +94 117 128 964

SRI LANKA EDITION

Organisers

International

Maldives & Sri Lanka

adexindia@eventssolution.in

+918108484626

India

Exclusive Interview with

MANESH FERNANDO

AREA GENERAL MANAGER – SRI LANKA | GENERAL MANAGER – HILTON COLOMBO

AIRASIA NAMED ASIA PACIFIC DIGITAL TRANSFORMER OF THE YEAR AT IDC DXA 2019 PAGE:04

THE THEVA RESIDENCY, KANDY GIMHANI’S OBSTACLE RACE FOR – SRI LANKA WINS AWARDS AT OLYMPIC OPPORTUNITY! SOUTH ASIAN TRAVEL AWARDS (SATA) 2019!

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VOL 02 | November 2019 | www.islandchief.lk

NEWS

WTM London Unveils Sri Lanka As Premier Partner For 2019

Sri Lankan Tourism will be the Premier Partner at WTM London 2019 as the island’s tourism industry continues it’s resolute for recovery.

The high-profile partnership will ensure global coverage for the Indian Ocean destination, which has also teamed with legendary Sri Lankan cricketer Kumar Sangakkara to help tourism bounce back.

As a spokesman for Sri Lanka Tourism and the first non-British to be elected to the Presidency of Marylebone Cricket Club MCC based at Lord’s, Sangakkara will promote the destination’s key tourist attractions which are being marketed under the new brand ‘So Sri Lanka’.

During an interview announcing the partnership, Sangakkara said: “I am very confident that tourists who come to Sri Lanka will have a wonderful time. I have seen the country recover very well in terms of ensuring the security of both its nationals and tourists from all over the world. Those who come to Sri Lanka want to experience the country in full.”

The Sri Lanka Tourism Promotion Bureau will share its exhibition space at WTM London (Stand AS200) with 67 travel trade partners, including hotels, travel agencies, resorts and operators – all united in their mission to help the country rebuild its tourism trade.

Tourist numbers plunged by 70% in the wake of April’s tragic events, but concerted efforts by the Sri Lankan tourist industry mean the recovery is happening faster than expected, with these efforts, in September the drop was narrowed to just 20%, the destination outlook is positive to bounce back at the end of the year.

According to the Minister of Tourism Development, Wildlife & Christian Religious Affairs Hon. John Amaratunga: “The government has done everything possible to regain the popularity for the destination by building confidence carrying out various aggressive promotional campaigns. We are fortunate to have the world unitedly supporting us and rallying around to help the tourism industry, this has helped spread economic benefits far reaching to many other important economic sectors too; and also to local communities who need it most.

become connected to everyone in the country. Before long, tourism will definitely be the number one revenue earner for Sri Lanka”

and soul at the island’s many wellness retreats and resorts. Furthermore, food and hospitality play a crucial role in the country’s culture, with tourists able to enjoy a wide variety of curry Tourist arrivals in 2018 had reached a and meat dishes, soups, seafood and record 2.3 million – worth almost $4.4 vegetarian cuisine. Coconut milk is a billion – and numbers still look set to distinctive ingredient in many meals, top two million in 2019. and the island is world-renowned for its tea.

Coverage of the island’s remarkable natural beauty, rich heritage and wel- WTM London’s Senior Director, Simon coming locals are certainly playing Press, said: “WTM London is delighted a role in supporting its recovery. It to announce Sri Lanka as its Premier has almost 1,600 kilometres of palm- Partner for 2019.It has been so heartfringed coastlines, while the interior ening to see the country recover from offers the chance to explore tea plan- the appalling events last Easter, and it tations, spice gardens, national parks, looks set to have a busy winter season. lush jungle and waterfalls. Sri Lanka is one of the top places in Asia for spot- “Being WTM London’s Premier Partner ting wildlife, such as elephants, sloth means Sri Lanka can entice trade buybears, leopards, wild buffaloes and ers and media from across the globe, even the elusive blue whale, in their which will help visitor numbers return natural habitat. to or even surpass the levels seen in 2018 – boosting the country’s economy Along with natural wonders, the is- and helping to provide jobs for thouland has thousands of years of histo- sands of workers.” ry for visitors to discover, including six cultural UNESCO World Heritage Sites, plus palaces, temples and monasteries.

The Premier Partnership deal with WTM London will mean thousands of international travel trade professionals and buyers will see the new ‘So Sri Lanka’ branding, and hundreds of journalists and influencers will hear about the Visitors can also experience the benecountry’s culture, scenery and heri- “Tourism is a lifeline to Sri Lanka’s fits of Ayurveda, Sri Lanka’s traditional tage. economy, unlike in the past, it has art of healing, and restore their body

Source: www.sltda.gov.lk

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NEWS

AmSafe Bridport (Pvt) Ltd Opens New Factory at BOI’s Wathupitiwala EPZ BOI enterprise AmSafe Bridport (Pvt) Ltd opened a new factory at Phase III at the Wathupitiwala Export Processing Zone, creating new production and employment opportunities.

Amsafe Bridport (Pvt) Ltd was established in November 2001 as Wathupitiwala and was 100% British but is now a US Company. The Company was originally named as Bridport Aviation. Mr. Ian Kentfield brought this project to Sri Lanka.

“The recent expansion reflects our company’s continual growth. We started with 35,000 square feet of space dedicated to production and later added another 75,000 square feet.

Currently we have staff strength of 550 employees. This recent addition of 55,000 square feet will set the stage The formal opening of the new factory for even more production and thereincluded the unveiling of a plaque by fore employment, by AmSafe Bridport.”

Mr. Jason Abbott, President of AmSafe Bridport and included cutting of a rib- Ms. Ekanayake also spoke of the Combon, releasing of balloons, lightning of pany’s innovative and niche products: the oil lamp and playing of Sri Lanka’s National Anthem. Present were mem- “Over the years AmSafe Bridport (Pvt) bers of the AmSafe Bridport Board who Ltd has considerably expanded and had come from the UK and senior offi- diversified the range of the products cials of the Board of Investment of Sri manufactured by the company. We beLanka. gan with cargo pallet net sub-assemblies but are now the world leader in Ms. Chandani Ekanayake, General Man- this product, with most internationager of AmSafe Bridport’s operations al airlines being our clients. We now in Sri Lanka briefed those present on dominate the manufacture and supthe new development. ply of cargo pallet nets and tie down straps.”

“We have now embarked in producing more complex products, many which have been developed in Sri Lanka.

These include a fire containment cover that can withstand 815°C of heat.

Other novel products we manufacture are the fireproof barriers and 9g barrier nets that are made for the Airbus A400 Military transport aircraft and the B767 tanker aircraft used by the US Air Force. AmSafe Bridport (Pvt) Ltd has also started manufacturing non steerable troop parachutes. We have also at different stages made camouflage nets and protection nets against rocket propelled grenades. Naturally these are products made to meet very high standards of manufacture”.

“I would like to take this opportunity to express my sincere appreciation for the efforts of the dedicated and committed workforce in our plant in Sri Lanka. Your work ethic is amazing. In fact, 75% of everything which our company does comes out of here. I wish to add that the dedicated team is the reason why we continue to invest here.

A company is only as good as its employees.”

“This new facility was due to be opened in May but due to the tragic recent events we changed the date.

This is a US$ 2.3 million investment in Sri Lanka. We opened this facility as part of our commitment to continue our investment and growth in Sri Lanka. I wish to thank the BOI for its Mr. Jason Abbott, President of AmSafe continued support. We will continue Bridport (Pvt) Ltd also spoke of Am- to invest in this country. Thank you for Safe Bridport’s highly trained human making this company what it is today.” resources.

Dilip Samarasinghe

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NEWS

AirAsia Named Asia Pacific Digital Transformer Of The Year at IDC DXa 2019 AirAsia’s digital transformation is making recognisable impact, with the company being named Asia Pacific Digital Transformer of the Year at the IDC Digital Transformation Awards (DXa) 2019.

Beating more than 11,000 nominated companies, AirAsia took IDC DXa’s top prize just weeks after being recognised for the same achievement at the Malaysia edition of the DXa. The award recognises the company’s discernible and measurable excellence in deploying innovative technologies,

personalised products and services, The award was accepted by AirAsia optimisation of ancillary revenue and Group CEO Tony Fernandes at Raffles enhanced customer service.

Convention Centre here last night.

AirAsia Group CEO Tony Fernandes AirAsia’s new technologies include said, “Being named Digital Transformcloud computing, pricing optimisation er of the Year for Malaysia was an through machine learning, AI-powered achievement I was super proud of. To chatbot, enhance mobile app features take it up a notch and be recognised and facial recognition technology, as the best in Asia Pacific proves that among others. our digitalisation program is having a profound impact on our guests and IDC DXa also recognised AirAsia’s ex- the industry, and I couldn’t be more ceptional leadership, talent and infra- proud of collecting this award on bestructure that has helped to support half of our Allstars today.” the company’s new digital strategies.

Now on its third year, IDC’s DX Awards honors the achievements of organisations that have successfully digitalised one or multiple areas of their business through the application of digital and disruptive technologies.

SriLankan Engineering certifies the Singapore Airlines’ first Boeing 787 operated to Malé SriLankan Engineering, the aircraft Maintenance Repair Overhaul unit (MRO) of SriLankan Airlines, marked another milestone with the commencement of certification of the first B787 aircraft operated by Singapore Airlines to Malé, Maldives.

The Airline in the past has provided certifications to various Airbus aircraft of Singapore Airlines in the Maldives and this is the first time the National Carrier certified a Boeing 787.

SriLankan Airlines, Chief Executive Officer, Mr. Vipula Gunatilleka said, “This signifies an expansion of our MRO services which are much soughtafter in the South Asian region. As we strive to maintain the highest industry standards at all times, we anticipate more opportunities to serve third-party carriers in the years to come.”

Two batches of SriLankan Airlines engineers underwent training at SIA Aviation Company Training Academy, one of Asia Pacific’s leading training institutions specialized in MRO, fully owned by Singapore Airlines. The three-

month training sessions were held in Singapore, which included theoretical and practical components. Following its successful completion, SriLankan Engineering’s Maldives Unit currently has four B787 approved engineers to authorize third party aircraft certification.

SriLankan Airlines, Chief Technical Officer, Mr. D A G Jayasuriya said, “It is our pleasure to be a part of Singapore Airlines’ milestone of operating the first B787 to Malé. We continue to explore potential expansion opportunities through widening the scope of our

service portfolio for the benefit of more SriLankan Engineering also holds clients.” approvals from numerous national aviation authorities including SriLankan Engineering is accredited Seychelles, Singapore, China, India, with several industry certifications Qatar, UAE and Bahrain to carry out of the highest recognized global aircraft maintenance. It also provides standards, which includes EASA full engineering services for the entire certifications for Line Maintenance, SriLankan Airlines fleet, which is Base Maintenance and Engineering comprised of A320, A321 (CEO and NEO Workshops, and authorization to certify versions) and A330 aircraft. In addition, aircraft operating to Bandaranaike SriLankan Engineering provides Line International Airport and Malé certification of B777, B737NG, B 787, A350 International Airport in the Maldives. at Colombo and Malé Airports to third party Airline customers.

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NEWS

Qatar Airways wins ‘Best Airline’ Award at the 2019 U.K. Business Traveller Awards again by the readers of Business Traveller with these prestigious awards is a huge honour for Qatar Airways and an appreciation of our promise to consistently deliver a truly world-class service.”

Qatar Airways has been named ‘Best Airline’ at the prestigious 2019 Business Traveller Awards, held on Monday 7 October at London’s Royal Garden Hotel in front of 250 industry leaders.

In addition to being voted ‘Best Airline’ by readers of Business Traveller, the airline was also awarded ‘Best Long-Haul Airline’, ‘Best Business Class’ and ‘Best Middle Eastern Airline’.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “To be recognized once

Qsuite. Qatar Airways is the only airline to have been awarded the coveted “Skytrax Airline of the Year” title, which is recognized as the pinnacle of excellence in the airline industry, five times.

Business Traveller readers are invited to vote for the Airline alliance oneworld, of which Qatar Airways awards, which are then further authenticated by an has been a member since 2013, once again won the independent auditing company.

‘Best Airline Alliance’ award, confirming its position as the world’s premier global airline alliance.

The awards were collected from the host, BBC News journalist John Pienaar, on behalf of Qatar Airways Qatar Airways currently operates a modern fleet by the airline’s European Senior Vice President of more than 250 aircraft via its hub, Hamad Sylvain Bosc and UK and Ireland Country Manager International Airport (HIA), to more than 160 Gary Kershaw. destinations worldwide. The airline has recently launched an array of exciting new destinations, The haul is the latest in a string of awards successes including Rabat, Morocco; Izmir, Turkey; Malta; for Qatar Airways, as the airline was also named Davao, Philippines; Lisbon, Portugal; and Mogadishu, ‘World’s Best Airline’ by the 2019 World Airline Somalia. The airline will add Langkawi, Malaysia to Awards, managed by international air transport its extensive route network later this month; with rating organisation Skytrax. It also collected ‘Best Gaborone, Botswana; Luanda, Angola and Osaka, Airline in the Middle East’, ‘World’s Best Business Japan set to follow over the next few months Class’ and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class experience,

SLTDA Launches Extensive Awareness Campaign on Attractions of the North Veteran hotelier Rohan Karr joined Amaya Leisure PLC and The Kingsbury as an Executive Director/Managing Director with effect from 1st June, 2019.

In a disclosure statement issued to the Colombo Stock Exchange (CSE), the Chairman of Amaya Leisure PLC, Mohan Pandithage confirmed Karr’s appointment. He also notified the CSE that Karr has been appointed to the board of Hayleys PLC as an Executive Director on the aforementioned date.

Both Amaya Resorts and The Kingsbury is owned by Hayleys PLC. Presently Karr is the Executive Vice President of John Keells Holdings and Sector Head for Cinnamon Hotels & Resorts – City Hotels. A revered figure in the local hospitality sector, Karr played an instrumental role in the branding team that launched Cinnamon Hotels & Resorts in 2005.

Karr academically holds a Masters in Hospitality and Business Studies from the UK. Prior to his return to Sri Lanka, he served as the Regional Director of Revenue Management of Marriott Hotels for Whitbread Hotel Company in England and as the General Manager of Bristol Marriott Hotel, England and Marriott Marble Arch.

Managing Director of Amaya Leisure resigned from his duties on 1st June. However, he will continue as a Non-executive Director for Amaya Leisure PLC.

Amaya leisure has nine properties across Sri Lanka and one resort in the Maldives. The local hotels include Amaya Beach in Pasikudah; Amaya Hills and Amaya Bungalow in Kandy; Amaya Lake and Asian Hotels & Properties PLC and Trans Asia Hotels Amaya Signature in Dambulla; Amaya Langdale and PLC affirmed that Karr has resigned from his post as The Oliphant in Nuwara Eliya and Amuna Ayurveda the Executive Director from both companies on 24th Retreat in Sigiriya. In January, Hayleys Group sold its May. controlling 66.2 per cent share of Hunas Falls Hotels PLC for Rs. 696.3 million to Serenity Lake Leisure Ltd. Lalin T Samarawickrama, the current Executive Director/ Managing Director from The Kingsbury and

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EVENTS

What’s New in November !

Seylan Colombo Motor Show 201 9

Sustainable Energy Expo 2019

Electric Zoo 2k19

Vivaha - Wedding Exhibition 2019 BMICH

The Seylan Colombo Motor Show 2019 now in its 12th edition organized by Asia Exhibition & Conventions (Pvt) Ltd has reached a level of maturity and positioned itself as the largest international automotive event in Sri Lanka.

Sustainable Energy Expo will provide a great potential to stimulate economic growth and focuses on issues affecting the construction industry and is committed to protecting and promoting the construction sector.

Welcome to Electric Zoo. Enter a magical world where the lines of reality are blurred and fantasy comes alive. Groove and bounce away to the best music along with your friends, loved ones or anyone who you barely know lets all come together as one big happy family to enjoy the rhythm of love, peace and happy vibes.

CEC Events is a pioneer event organizer in Sri Lanka and it has more than 5 popular events in the country Don’t miss the 15th Edition - Wedding Show series.

8th of November 2019

8th of November 2019

16th November – 17th November 2019

29th November – 1st December 2019

From 11AM to 11AM

From 9:30 AM onwards

From 6:30PM onwards

From 9:30AM To 5:30PM

To be held at BMICH

To be held at BMICH

Location To Be Decided

To be Held at BMICH

Taste Of Lanka – Food Festival

Sharpen your plastic knives and come with an empty stomach to Arcade Independence Square on the 9th and 10th of November! For two days from 11am onwards, you can come and engorge yourself on the most succulent and diverse range of street foods you can find in the city! It’s the Taste of Lanka! Entrance is free.

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Sri Lanka Tourism Gains Momentum at IFTM TOP RESA Travel Fair 2019 in Paris, France Sri Lanka Tourism Promotions Bureau (SLTPB) along with a contingent of 31 travel trade representatives and a delegation led by Mr. Kishu Gomes (Chairman, SLTPB), along with Mr. Viranga Bandara (France Assistant Director – French Market SLTPB) and Mr. Sasanga Gunathilake (Assistant Director SLTPB) made their presence felt at the IFTM TOP RESA 2019 travel fair in Paris, which was held from 1st to 4th October 2019.

The official opening ceremony of the Sri Lanka stand was heldheld at the stand location in Hall no. 1 on 01st October 2019 under the auspices of Ambassador of Sri Lanka in France H.E Buddhi Athauda, Mr. Kishnu Gomes - Chairman of SLTPB, Mr. Mahen Kariyawasam - President of SLAITO, Mrs. Chandima Abeyrathne - First Secretary (Commercial) of the Sri Lankan Embassy in France, the Sri Lanka delegation, tourism officials and Industry stakeholders, media and special invitees.

Hon. Minister of Tourism Development, Wildlife & Christian Religious Affairs, John Amaratunga mentioned in a quote to the IFTM Daily this year, “Last year Sri Lanka Tourism achieved 2.3 million tourist arrivals. In a matter of 10 years they have grown nearly five times. Despite the terror attacks, we are confident of achieving closer to 2 million visitors this year’’.

He further highlighted that “Sri Lanka is now running a full campaign on CNN and other influential media. We are also carrying out country specific campaigns, road shows, and participate in all the major travel fairs, like IFTM TOP RESA. France has been a longstanding market for Sri Lanka. We have been participating in this fair from the beginning and have had a very positive response over the years”.

H.E. The Ambassador Buddhi Athau-

da in his opening remarks mentioned that the Embassy is fully geared to meet the inquiries and requests made by travel trade in France and working towards achieving the goals in French Market. He invited the Sri Lankan travel trade to utilize the resources of the embassy to promote the destination.

view of the Hon. Minister was featured on the Day 1 edition of IFTM Daily Magazine highlighting the new developments and Sri Lanka’s potential in French Market. The official magazine carried full page advertisements of Sri Lanka on Day 1 and Day 2 Editions including the official show catalogue.

Sri Lankan advertisements were postMr. Kishu Gomes, Chairman SLTPBex- ed on the www.iftmdaily.com (official pressed that Sri Lanka is expecting a website of the IFTM) ensuring highest positive revenue from international visibility for destination attractions. promotions to develop the economy in the country. He thanked all the trav- The stall also had a variety of branded el agents who represented Sri Lanka promotional items, activities includat the event, and especially the Sri ing a Virtual Reality experience which Lankan Embassy in France. Sri Lanka had not been experimented before in has returned back to normalcy, and IFTM in France. Visitors had the opporeverything is continuing as usual, he tunity of taking selfies with eye-catchstressed. ing attraction among the millennial. It was a major crowd puller throughout Amongst the special attractions of the the fair. A cultural dance performance Sri Lanka stand were the tea count- which was full of vibrancy and color er which drew a lot of attention from kept the visitors enthralled. The stall those who participated at the event, was adorned with the newly launched and also got the opportunity to sip a brand ‘’So Sri Lanka.” cup of pure Ceylon tea. The traditional Sri Lankan sweetmeats which were The latest instalment of the promoserved at the Opening Ceremony too tional “So Sri Lanka” campaign uses became a major crowd puller. virtual reality (VR), 360-degree footage to showcase the country’s authentic Sri Lanka Tourism maximized the ex- and divers experiences. This was exposure at the IFTM Travel Fair being perienced at the IFTM TOP RESA 2019, featured at IFTM Daily Official Travel which was one of the most highlightFair Magazine, IFTM Official Catalogue ed items of the Sri Lanka stand, where and advertising on outdoor panels of the crowd enjoyed seeing life like 3D the fair grounds to enhance the des- images where one can almost himself tination presence. One full page inter- present at all the locations which are

showcased.

On offer through the 08 films are a helicopter ride over the country, sailing, Heritage site visit, Pinnawala open zoo and Elephant orphanage, Galle, Hill country in Bird eye view, Sigiriya, etc.

“This campaign has been designed to be incredibly immersive and capture what it feels like to be in Sri Lanka and to experience for yourself being on it” said Assistant Director Sasanga Gunathilaka at SLTPB. Overall, Sri Lanka Tourism gained momentum at the 41st Edition of IFTM TOP RESA Travel Fair, unveiling a fully-fledged marketing strategy for French market and endorsing the events with high level of destination branding and visibility. IFTM travel fair and allied events generated many opportunities for promoting Sri Lanka among French travelers. At a juncture where the country is repositioning, a greater contribution is expected from Western European countries including France due to high revenue and high value generated by tourists arriving from Western Europe.

Source: www.sltda.gov.lk

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The Theva Residency, Kandy – Sri Lanka wins Awards at South Asian Travel Awards (SATA) 2019!

The Theva Residency, Kandy won the Gold Award for “Leading Boutique Hotel in South Asia” and the Silver Award for “Leading Boutique Hotel in Sri Lanka” and the Silver Award for “Most Romantic Resort in Sri Lanka” for 2019 at the South Asia Travel Awards (SATA) held at Amari Galle, Sri Lanka. The SATA Awards is the first ever regional Travel Awards endorsed by Multi National Associations providing the Tourism sector of the South Asian Region with recognition towards their facilities and service excellence. The South Asian Travel Awards aims to

encourage and raise service standards within the regions of the Tourism industry. Participants who joined the Gala Retreat included top Hoteliers, Travel Agents, Tour Operators and Service Providers from the Tourism Industry of India, Sri Lanka, Bangladesh, Maldives, Nepal and Bhutan. The Theva Residency is a private and luxurious home away from home. Our winning formula is based on providing guests with an exceptionally personalized level of service and providing modern luxurious living with exotic 5-Star cuisine.

The Theva Residency promises serenity, romance and rejuvenation. With awe-inspiring views, edgy design and sublime dining options. Theva is ideally located along the slopes of the Hantana range. It offers commanding views over the surrounding mountains and the bustle of the Kandy town located only three kilometres away.

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Sri Lanka Strikes a Promising High at Travel Fair in Italy Sri Lanka Tourism Promotions Bureau (SLTPB) along with a contingent of 20 leading industry travel trade representatives participated at the renowned Italian tourism Fair TTG Incontri 2019 which was held in Rimini, Italy from 9th to 11th October 2019.

Andrea Gnassi. The Sri Lankan officials invited the Italian officials to visit Sri Lanka and collaborate to develop closer tourism & trade relations between the two countries.

To increase the brand awareness, Sri Lanka Tourism advertised during the TTG Fair including the mega entrance banner with country’s branding and two other pavilion pathway banners depicting tourism attractions appealing to Italian travellers. Sri Lanka Tourism also advertised on TTG Daily with two double spread advertisements and articles spreading across the three days of the travel show.

ism Pavilion at the TTG Incontri Travel Fair. Ms. Charmarie Maelge –Managing Director of SLTPB, Ms Barbara Rebora – Official Fair Organiser of TTG, Ms. Sarangi Thilakasena –Head of Eastern Europe SLTPB, Ms. Ameena Mohin – Minister Commercial & Ms. Laura Kristeen -Commercial Assistant of Embassy of Rome with the Sri Lankan travel industry delegates inaugurated the Sri Lanka stand at TTG Incontri on 09th October. Speaking at the stand opening ceremony, Ms. Charmarie Maelge noted that’’ Sri Lanka will remain to be country loved by Italian travellers and it has not lost its charm and beauty as a tourism destination. As a country we are coming back even stronger and we expect to attract increasing number of travellers from Italy with our planned promotions for the upcoming months”.

She said.

The Sri Lanka Country Pavilion depicted the new branding “So Sri Lanka” at the Exhibition and the renowned accolade of World’s number one country to visit in 2019 endorsed by Lonely Planet. The stand was visited by many travel trade participants. Ceylon tea was served at the Sri Lanka pavilion that was attractive to many visitors.

Sri Lankan delegates met responded to inquiries of planning promotions for the destination to better attract the Sri Lankan representatives also particItalian clients. ipated at the official opening ceremony of the TTG Travel Fair held with the The officials of Sri Lanka Tourism and participation of the State Secretary for Embassy of Sri Lanka in Rome cere- Culture & Heritage in Italy Ms. Lorenmonially opened the Sri Lanka Tour- za Bonaccorsi and Mayor of Rimini Ms.

At the second day of the Travel Fair, Sri Lanka Tourism conducted a press conference for the Italian journalists to increase the destination awareness among the consumers. The Press Conference was held under the patronage of His Excellency Daya Pelpola, Ambassador of Sri Lanka in Rome, Ms. Charmarie Maelge Managing Director of Sri Lanka Tourism, Mr. Francesco Veneziano VP Commercial of Sri Lankan Airlines Italy and other representatives from Sri Lankan travel trade. Delivering the welcome speech H.E. the Ambassador Daya Pelpola mentioned in detail of the attractiveness Sri Lanka holds as a travel destination for Italians. The Ambassador went on to elaborate as to why the Italians should travel more to a long-haul destination like Sri Lanka and experience the different cultural, historical and social aspects of the country that contains memorable experience for any traveler. Ms. Charmarie Maelge during her country presentation highlighted the steps taken by Sri Lanka Tourism to thrive in the Italian markets specially highlighting the focused promotions to be launched targeting the potential travellers. Speaking on the airline connections, Mr. Francesco Veneziano VP Commercial of Sri Lankan Airlines provided a full overview of code sharing flights operated by Sri Lankan Airlines and the ease of access to the destination with the availability of well networked flights to Colombo. The head table representatives also answered the questions raised by the media at the end of the press conference helping them to better understand the country and the current situation. The event was attended by a large number of media representing leading media, travel evangelists, influences, bloggers from leading media houses, magazines, newspapers, radio channels, TV channels etc.

and grow network and business. TTG Travel Experience is the most important and effective business-to-business exhibition in Italy. It is a structured networking tool through which you can find opportunities, explore content and trends in the worldwide industry, and take part in a profitable commercial matching programme for Destination all over the world. The show offers tradition and innovation in tourism under the same roof.

The leading travel agencies from Sri Lanka including Aitken Spence Travels, Walkers Tours, Jetwing, Crystal Holidays, Esna Holidays, Authenticities, Unique Paradise Travels , Ceylon Roots, Ayubowan Tours, Relax Lanka, Tropical Asia, Sunway Holidays, Clover Lanka, Wanderlust Asia, Scandi Lanka, Go Travel Fix, Avro Travels ,Kanwel Holidays, Explore vacations represented Sri Lanka at the show and interacted with Italian travel and tour operators and visitors, introducing their travel packages, offers, attractions and the facilities.

In the year 2018 Sri Lanka received 2.3 million tourists in total with an annual growth rate of 10.3 %. During year 2018 total number of 38,000 Italian tourists visited Sri Lanka. From January to September 2019, more than 26,500 Italian visitors visited the country despite the 21/4 impact on the tourism industry. Sri Lanka Tourism has introduced many initiatives to revive the tourism industry including Ensured safety and security, Visa fee waiver for 48 countries including Italy and reducing Airline landing costs, Airline fuel charges, Embarkation fees etc.

The momentum created at the TTG Incontri Travel Fair will be carried forward by the planned promotional activities for the next few months in the Italian market including advertising (outdoor advertising, metro advertising, billboard advertising), Joint Promotional activities with tour operators and Global TV advertising campaigns.

TTG Travel Travel Fair is more than a travel trade show in Italy, it is a unique platform to discover the latest trends in the travel industry, meet professionals and experts from all over the world

Source: www.sltda.gov.lk

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VOL 02 | November 2019 | www.islandchief.lk

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Sri Lankan Airlines Concludes a Memorable Melbourne Marathon

Sri Lankan Airlines, the National Carrier of Sri Lanka and a member of the one world alliance, coinciding with the second anniversary of its operations to Melbourne, successfully concluded Sri Lankan Airlines Half Marathon event at the Melbourne Marathon Festival for the third consecutive year. The 2019 event in its 42 year-long Festival history attracted a total of 37,185 athletes for five events, making it Australia’s largest ever Marathon, with Sri Lankan Airlines Half Marathon event recording a sell-out.

Thomas Do Canto from Australia, who recorded a time of 01:04:2 and Makda Haji Harun with a time of 01:11:15 emerged winners of the male and female categories of the Half Marathon respectively.

Nic Harman (01:04:31) and Brady Threlfall (01:06:16) became the first and the second runner up of the male category, whilst Tara Palm (01:11:27) and Lauren Reid (01:12:38) emerged second

and third in the female category of the SriLankan Airlines, the title sponsor Half Marathon. of the Half Marathon event, celebrates two years of direct daily services beAn overwhelming number of specta- tween Melbourne and Colombo. The tors were present to support partic- Airline offers modern comforts onipants as they ran past some of Mel- board its state-of-the-art Airbus 330bourne’s famous landmarks including 300, allowing passengers modern Flinders Street Station, Albert Park comforts, latest entertainment and Lake, St Kilda Beach, the Shrine of connectivity features amidst the inRemembrance and the Royal Botanic herent Sri Lankan warmth and hospiGardens before finishing with a lap of tality. the iconic MCG.

Sri Lanka Promotes Tourism at The International Book Fair in Frankfurt A Sri Lanka Tourism and Tea Pavilion was opened at the Gourmet and Tourism Gallery of the ‘Buchmesse’ International Book Fair in Frankfurt, Germany from the 16th to the 20th of October 2019. This Fair gave an ideal opportunity to showcase Sri Lanka Tourism for the first time at the ‘Buchmesse’ which is the world’s largest Book Fair attended by publishers, distributors and retailers from across the world as well as other visitors. The event was organized by the Consulate General of Sri Lanka in Frankfurt in collaboration with the Sri Lanka Tourism Promotion Bureau.

The Sri Lanka Pavilion was declared open by Ms. Madurika Weninger, Consul General of Sri Lanka in Frankfurt and the Vice President of the ‘Buchmesse’ Ms. Claudia Kaiser in the presence of a distinguished gathering. In her remarks Consul General spoke about adding value to the Buchmesse by introducing ‘product Sri Lanka’ as a never to be missed destination for the discerning traveller. The Consul General highlighted that Sri Lanka’s Tourism companies are offering a wide range of tailor-made tour packages to suit the travellers’ requirements. A captivating 3-minute video was shown Over twenty thousand visi- thereafter on Sri Lanka’s fastors patronised the Sri Lanka cinating tourist attractions.

Pavilion which was a major highlight at this year’s Fair. Tourism and travel inforOver seven thousand exhibi- mation counters and daily tors and nearly ten thousand tea demonstrations promotjournalists participated in ing Sri Lankan brand names this year’s Fair. were among the highlights of this event.

VOL 02 | November, 2019 | www.islandchief.lk

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LATEST NEWS

Italian Celebrity Chef To Support Sri Lanka Tourism

Sri Lanka Tourism Promotions Bureau warmly welcomed the Italian Celebrity Chef Gabriele Rubini aka Chef Rubio who landed in Sri Lanka recently.

Chef Rubio arrived in Sri Lanka upon a special invitation extended by Embassy of Italy in Colombo to participate at the forum on Mediterranean Diet, which was held on 16th October at Shangri–La hotel, with the participation Chef’s Guild of Sri Lanka and renowned personalities of culinary industry of Sri Lanka. The Embassy of Italy in Sri Lanka in collaboration with Sri Lanka Tourism Promotion Bureau and the Ministry of Tourism hosted the event, also in order to celebrate the World Food Day, which is celebrated all across the globe, on the 16th of October.

The event started with the welcome speech of H.E Rita Giuliana Mannella, Ambassador of Italy to Sri Lanka and the Maldives. “I would like to express my sincere thanks to chef Rubio, and also the Hon. Minister of Tourism Development, Wildlife & Christian Religious Affairs, John Amaratunga and also his ministry, who co-sponsored this initiative. We are really proud of this event and we believe it’s an interesting way to share our experience”.

Along with Chef Rubio’s participation, the aim of the Embassy of Italy in Colombo was to draw attention to the advantages of this kind of diet which was “discovered” in the ‘70s by an American scientist, Ancel Keys, who noticed a very low incidence of coronary disease among the inhabitants of some Italian and Greek towns and put forward the hypothesis that this was due to the type of diet that is representative of this geographical area. Following this observation, the famous research “Seven Countries Study” began, based on the comparison of dietary regimes of 12,000 people, aged between 40 and 59, in seven countries (Finland, Japan, Greece, Italy, Holland, United States and Yugoslavia). Research has since shown that the traditional Mediterranean diet

has proved to be a fundamental factor in lowering During his interview with Mr.Kumar Mirchandani, the the risk of non-communicable diseases as part of a guest moderator, Chef Rubio said, “ I was amazed healthy lifestyle. to see so much love , passion , and the humbleness of the rural family with whom I associated. It’s reDuring his speech, Hon. Minister of Tourism Devel- ally interesting to know people who know and feel opment, Wildlife & Christian Religious Affairs, John how hard it is to work in the field and how beautiAmaratunga said that in the good old days, that ful is to have a great bond between each other.” He we had many tourists coming from Italy, France, also mentioned about the new Sinhala words which UK, Germany as they were among our top markets he found very interesting. Later on a souvenir was for the destination. He further mentioned that the presented to him by the Sri Lanka Tourism PromoHotel School with competent staff is all geared up tion Bureau, which was handed over by Ms. Charto train young people in order to meet the require- marie Maelge, Managing Director, Sri Lanka Tourism ments of the tourists.

Promotion Bureau (SLTPB) and also a recipe book on Sri Lankan cuisine , presented to him by Mr. Dilip De The event consisted of an interesting panel discus- Silva, Chairman, Sri Lanka Institute of Tourism and sion among the guest invitees, who discussed about Hotel Management . (SLITHM). the health benefits, hygiene and the necessity of following a light diet and eating healthy food, fol- As a high acclaimed celebrity chef, Rubio has a sublowed by a Q&A session. The Panel discussion was stantial social media base on all kinds of media attended by Chef Rubio, Chef Gerard Mendis, Presi- platforms. He has a circle of 700,000,000 followdent, Chef’s Guild of Sri Lanka, Dr. Renuka Jayatissa ers on Facebook, Instagram and other social mefrom the Ministry of Health, Mr. Nishantha Kulathun- dia. Usually he receives 10,000 – 20,000 likes for his ga, Senior Lecturer, Culinary, Sri Lanka Institute of posts on publishing. He has won several accolades Tourism and Hotel Management (SLITHM), which was for his culinary expertise work which makes him one moderated by Mr. Kumar Mirchandani. A large num- of the most popular Italian celebrities on the web. ber of participants along with media attended the The awards include “The Best Chef” at the Macevent and it had an interesting vibe especially with chianera Italian Awards 2014, The “Tweet Award” in the lively and active feedback from the celebrity Bologna 2014, as the ‘Most Popular Chef’ of the ItalItalian chef. He expressed how exited he is to be in ian Twitter food community, Winner of the ‘Italia a Sri Lanka and explore the wide diversity of Sri Lank- Tavola’ contest, prize given to the Chef who better an cuisine. He also visited Anuradhapura and joined represent the Italian cuisine, 2016 and the Internaa local family in their cooking and videoed a short tional Taste DiVino Award, 2016. film on the occasion. The video was shown on large screen which was shown to the audience. This was a result of the world Premiere screening of the “Recipes 4 change“ a project funded by IFAD, the UN Bank in charge of the promotion of rural development.

Celebrity Italian chef Rubio with Mr. Dilip De Silva, Chairman, SLITHM, and Ms. Charmarie Maelge, Managing Director, SLTPB

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VOL 02 | November 2019 | www.islandchief.lk

MANESH FERNANDO AREA GENERAL MANAGER - HILTON (SRI LANKA) GENERAL MANAGER - HILTON COLOMBO When Asked How You Entered the Hos- my family influence which has led me pitality You Offer Cite the Influence of to enter the hospitality industry”.

Your Father but why are you passionate about the hospitality industry?

What, in your experience, is a crucial trait for any member of the hospitality “It’s a cliché answer, but it’s our cul- industry if they want to succeed? ture. I’ve been here more than 23 years in the industry you see. I can remem- “You have to love to make people ber hotels from when I was as a young happy. Be it your team members or as eight years old. What others would anyone, you just must find a deep inlearn at university I learned at home. ner satisfaction in making other peoSri Lankans are not merely 2nd gener- ple happy. Be that from afar, watchation hoteliers. I might boast of being ing others enjoy themselves, even a second-generation hotelier but there though they don’t know how much are 3rd and 4th generations of hote- you’ve contributed to that. People may liers. Take for example the Galle Face never know what you have done for Hotel, which was founded in 1864 and them. You must be a fly on the wall, to whose owner must be 3rd Generation. be able to watch a thousand people If we look at our history by reading up dance and find joy in witnessing theirs on the works of the British East India without ever being a part of it. There’s Captain Robert Knox about Sri Lanka a fine line that you need to walk, beduring the reign of Rajasingha II, we cause when the customer is having can understand that hospitality has a lovely Christmas morning you are always been a big part of our culture. behind the desk working – from the Hospitality has been a part of our his- morning to twelve at night. But the eutorical legacy. We love to make people phoria is worth it – you really must be happy; we love to make a difference in a bit of a crazy person to work in this people’s lives – that spirit exists in all industry because the hours are long of Sri Lankans. It’s not something that and tiring but the joy in making others can be taught nor is it something that smile. That makes it worth it.” needs to be taught to us. ` In your time in the Industry what event We are a people who at breakfast are or experience have you enjoyed the deciding on what to have for lunch, most? and at lunch are deciding what to have for dinner, and at dinner time talk “Firstly, I don’t recall being in this inabout what we’ll have for breakfast. dustry for so long. It’s always been a That’s the way we interact. Still there part of me, and it does not feel like I’m are houses where families of forty at work. The only time I feel like I’m

must be fed and yet every time a guest arrives, they will not go hungry. In that, we are a beautiful Island nation.

We have so much going for us. And so, I would say it’s both the socio-economic and cultural situation as well as

at work is when I’m signing off paperwork – that’s why my personal assistant is always chasing me. I cannot recall a single exceptional incident and if I tried, I would have to tell you many of them. Some are negative experienc-

es which have become positive. Some events I treasure are so minute – but they’ve made a huge difference in the lives of someone else. If four hundred people are having their weddings here, everyone of those weddings are the moment of their lives. So how could I pick one out? We must make each event equally special and personal to the people who celebrate those cherished moments”.

What distinguishes Hilton from its Competitors, new & old, in the industry?

“I think we have around 350,000 team members around the world and I can tell you we share the same values. HILTON – hospitality, integrity, leadership, teamwork, ownership and now. Each of those values means a great deal to us and we share It. if ever asked to deviate from those principles we refuse. As a hotelier I must instil these values in our team. We impart on each other a principle of care, and they in turn take it to our guests – especially the regulars. They may on occasion caution a regular against eating so much and would suggest a healthier diet. Last week we were doing a 5th grade syllabus robotics course for our Heads Of Department – next week we are set to do coding. All just to open the mind.

That’s the sort of care I expect in my staff. This spirit is drummed into our minds and that is our common thread.

Big hotels, small hotels, jungle hotel, city hotel, airport hotel – all the same. That’s why when our customers show us their Hilton membership card, we know what their expectations are, and we know what we need to deliver.

There is no deviation from that high expectation, and we live up to them and we maintain them with consistency – and that is what makes our company different.”

when we were children. We saw our leaders – Garmini Fernando, William Costely – four or five successive general managers who oversaw Hilton Colombo over turbulent times. They had one consistent approach that we have internalized. Whatever the situation is we need to face it, to look after our customers and to understand that Hilton is not merely a business but also a part of the community. We need to look after our staff and our guests. We will find a way to operate in whatever situation. As a business if you are thinking in terms of profit and loss you should instead think first about the customer and then cut your cloth according to the circumstances at hand. You need to be very flexible and adaptable. There is no compromise.”

Hilton currently has 7 projects in the works, including Hilton Yala resort and the Double Tree by Hilton Weerawila Raja Warna resort. What do you believe these projects will accomplish?

“In the last thirty-three years at least ten thousand people have gone through this hotel – Hilton Colombo – and learned something about the industry and what it means to be a hotelier. I recall that a top Sri Lankan businessman coined the term “the top Hilton Alumni ‘. There is not a place without someone who has worked in a Hilton in the hospitality industry. I expect the Double Tree Resort and our other projects in Negombo, and Kandy and Nuwara Eliya to have the same effect. Wherever we go we will be like a hospitality university. In terms of impact I believe that It will help bring new folks into the industry. Setting aside how it will help the local economy, you must consider the job increases, the education, the opportunity to go abroad and the unlocking of people’s potential.”

How has Hilton faired in the aftermath And Will Hilton be opening a Hospitaliof the Easter Sunday Attacks and what ty School here in Sri Lanka? is the company’s strategy moving forward?

“You never know. We currently talking about doing a women’s training system “It was a terrible incident. Hilton has for those who work in the so-called been here for 32 years uninterrupt- frontlines of the industry. In Myanmar ed. A mind set of security has been we do have a hotel school, but Sri Laningrained in our company for a long ka is leagues ahead in terms of hospitime. We have grown though the sys- tality. What we need is to teach more tem. We have seen many different English – any one here can be a hotenegative experiences in our lifetimes lier easily here.”

VOL 02 | November, 2019 | www.islandchief.lk

In August the SLTDA awarded Hilton Colombo the first National Sustainable Tourism Certificate. What has Hilton demonstrated to achieve this accolade in environmental sustainability?

“Yesterday I met a colleague from Hilton Residency who heads the sustainability section for Hilton in Sri Lanka and the Maldives. She oversees initiatives, like the recycling of soap, limiting the use of plastic, having our own bottling plants, limiting the use of straws. These sort of initiatives. Here at Hilton Colombo, we’ve invested about a million US dollars on environmental sustainability initiatives that you cannot see. Brand new fully efficient air conditioning plant, ten kilometres of wiring to control all the major points with a building management system, brand new energy efficientlifts which are being installed as we speak. So, we are really working hard at reducing the amount of fossil fuels we are consuming here – because our biggest carbon footprint in Sri Lanka is our fossil fuel consumption.

Those are merely the projects that go unseen – for our more visible initiatives you have our initiatives to recycle all solid wastes such as plastic containers or bottles. If you come to our cafes you will find that all our forks and knives are all recyclable – made from wood. For Christmas most of our décor is made from recycled material by my own team members.

We here at Hilton Colombo still have a bit more to do, to reach the same level of sustainability as Hilton Residences in terms of more visible sustainability initiatives but in regard to fuel efficiency we been making major strides and it’s been saving us a lot of money.”

and never tasting the toffee. We must understand our roots and understand our product more, and then market it in a way that sparks imagination in people’s minds. Our history goes beyond the two-thousand fivehundred years of the Mahavansa – beyond written and transcends into oral history and myth. Our challenge is to be able to tell our story. Have you read Robinson Crusoe? It was written by Daniel Defoe. You’ll notice that a book about being marooned on a tropical writer was written by someone who has never visited such a place. In fact, his book was largely inspired by the works of Robert Knox’s writings on Sri Lanka.

Robison Crusoe was largely based on Knox’s experiences in Sri Lanka.

And yet how many people have told that story of how Sri Lanka inspired Robinson Crusoe? We have a lot of these experiences which we have taken for granted and wiped from our collective memory because we cannot fathom. The Theosophical Society that founded Ananda College and Nalanda College was founded

by Colonel Henry Steel Olcott, an American man. He was on the panel investigating the assassination of US president Abraham Lincoln.

Understand your roots, understand your history and you can move past superficiality and then you will tell a beautiful story. “

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How do we position ourselves in such a way that transcends the past stereotype of sun, sea and sand? We have a bigger story than that”.

What are the Major Challenges Sri Lanka faces in the following two years and how will the company tackle those challenges moving forward?

“Without being political one of the biggest challenges that Sri Lanka faces is that we have a beautifully rough but uncut blue sapphire that we have not yet shown to the world. We have not marketed it enough to them. There are destinations that are far behind us in terms of quality, but market themselves so much that they are fifteen times bigger than us in terms of the hospitality industry. So, our biggest challenge is how do we go out there and tell our story to the world. How do we position ourselves in such a way that transcends the past stereotype of sun, sea and sand? We have a bigger story than that – but do we really understand our own history? When I dived into the books, I realized that the history we learned at school was comparable to licking a toffee wrapper

Nishad Gunawardena

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VOL 02 | November 2019 | www.islandchief.lk

SPORTS

H.K. Chang wins the 24th HSBC 5-Club Stableford Golf Tournament at RCGC

The popular HSBC 5-Club Stableford Golf Tournament held for the 24th year, was underway at the Royal Colombo Golf Club (RCGC) on the 5th and 6th of October.

The tournament, which was oversubscribed this year, saw over 200 golfers participate in the Men’s A B & C divisions, Ladies and Senior’s categories, showcasing their golfing skills given the limitation to 5 clubs and vying for the prestigious HSBC Challenge Trophy. The tournament began with a shotgun start on Saturday, 5th October and Sunday, 6th October at the RCGC. H. K. Chang was the overall winner of the tournament scoring 41 points and was also the winner of C division. Kapila Dandeniya won the A division with 38 points and Gerard Fernando won the B division with 39 points. Dinoo De Mel was the champion in

the Ladies category scoring 35 points and Christo- cations around the country in less than two years. pher Dias was the winner in the Seniors’ category Moreover, through the partnership with Sri Lanka with 39 points on a B/B9.

Golf the Junior Lions programme has trained over 25 junior golfers to play at national level.

HSBC was the first to introduce the stableford format to Sri Lanka in 1995 which was later converted This year’s tournament coincided with the 25th year to a “5 Club” only event. Golf remains at the heart of anniversary of HSBC credit cards in Sri Lanka. As a HSBC’s sponsorship strategy globally. result, golfers were invited to join in the celebrations with a flat 25% saving across many merchants, In Sri Lanka HSBC sponsors three golf events - The throughout the month of October.

HSBC 5 Club Golf tournament (24 years), HSBC Premier Golf tournament (7 years) and the recent HSBC The tournament concluded with an awards ceremoFuture Lions programme (Junior Golf) that intro- ny held at the Royal Colombo Golf Club House. duced golf to over 700 youngsters in remote lo-

Hilton Grand Prix 2019 Colombo Hilton continues its long and loyal tradition of sponsoring the “Hilton Grand Prix” for the Lady golfers of the Royal Colombo Golf Club. This multi round tournament firmly remains a favourite amongst our golfing ladies. The top three contenders as of the 11th round is Ruvani Desinghe in first place, with Kumari Herath and Roshini Sangani following in second and third places respectively. When compared to the last quarter, Ruvani and Kumari have shown steady improvement in their rankings, progressing by four positions, while Roshini’s standing has slipped by two.

best 12 scores out of 16 rounds in Round 3 in the Silver division. will determine the final ten rank- The Royal Colombo Golf Club exings. tends its sincere thanks to the Commercial Director of Hilton It is also encouraging to have Colombo Mr. Chris Zappia for his more student players participat- continued and invaluable suping in the Hilton Grand prix this port. current year.

The Royal Colombo Golf Club’s Anashya Weerakkody, Anelka deepest appreciation also goes Desinghe, Arika Wickramasinha, out to the General Manager Mr Devinka Kanag Isvaran, Iman San- Manesh Fernando for his contingani, Kayla Perera and Kaya Da- uous generous support of Ladies luwatte make up the bright and golf and to Ms Gigi De Silva who talented future of ladies’ golf at cordially assists us in all golf reRCGC. We commend and appre- lated matters and ensures a magciate their commitment to the nificent year end social at the game as well as their participa- Hilton Colombo for the year-end tion in our events. prize giving.

With five more rounds still in store, there is enough room for those in the lower rungs of the leader board to play catch-up in their standings, given that the

Congratulations and well done to Arika Wickramasinha for her wins in Round 3 in the Bronze Division and Round 7 in the Silver division and Anelka Desinghe for her win

The grand prize giving for 2018 themed “Shades of Blue at Hilton Blue” was a fabulous event with memorable five-star hosting by Hilton Colombo.

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VOL 02 | November, 2019 | www.islandchief.lk

SPORTS

Gimhani’s Obstacle Race For Olympic Opportunity!

To be or not to be; that is the ‘golden’ question. Fifteen-year-old, Milka Gimhani took wing to the ‘Land of the Rising Sun’ with an eye to become Sri Lanka’s sole Olympic qualifier for the 2020 Games in Japan. According to Gimhani’s coach Ranjana Tharanga, the little lass is now within reach of this cherished goal.

While watching Gimhani training which looked under very trying circumstances, she seemed quite at ease. The Lankan Sports Ministry equipment looked quite archaic and obviously at least a decade out of date. For mundane me, hoping for a medal in an international competition under these circumstances, was like finding the pommel horse in the Sports Ministry gym. It looked well-nigh impossible.

Yet, at the recently concluded Junior Olympics in Argentina, Gimhani was well within the qualifying mark. With a petite smile Gimhani told GoodSport: “I am sure after this stint in Japan, I should be able to make it.”

a training course in Romania – an opportunity that came our way courtesy National Olympic Committee of Sri Lanka.

Sri Lanka, but, if she was blessed with the proper training equipment, she could have done much better,” lamented Ranjana.

“At the Junior Olympics, she had to take in four disciplines. There, Gimhani finished ahead of competitors like Japan, Romania and Uzbekistan.

The disciplines were Vaulting Table, Balancing Beam and Floor. Gimhani was ahead of the competitors coming from countries who are famous for gymnastics. I feel that this was one of the prime reasons that she was offered this opportunity to train and thus obtain the necessary points to make it to the 2020 Games.

He explained that in October, Gimhani will face her final trial for qualifying for the 2020 Olympics. It is a blessing that we have got this opportunity to train in Japan prior to this judgement.

“I am sure the training stint in Japan would hold her in good stead. At the same time, I would be there by her side while this process is going on. I believe that we can make it. I know the period for her training is rather short, but we are ready to make the most of the opportunity.”

“Yet, back home the facilities for gymnastics are totally different. The two are worlds apart. Ours is similar to an obsolete shack. Yet this is the best that Sri Lanka could offer in this aspect of activity. In more affluent countries they do not even think of training at centres of this nature. The general floor area event training is 12 feet by 12 feet, but what we have is very much smaller. It is just 3 feet broad and 6 feet long, so the risk of injury is great and Gimhani has experienced this eventuality more than once.

Especially when the competitor is young and is wholly dependent upon the coach to break the ice, Ranjana’s part here is crucial. Besides, Ranjana has acted as the National Gymnastics coach for the past 20 years and boasts of a list of medals winning artists male “For instance, if we had a Springboard, and female, and he ranks Gimhani as we could have achieved better results one of his best products. at the Junior Olympics. As a result, Gimhani could not have proper trainRanjana explained: “For the Youth ing in that discipline. There she endOlympics there were only seven slots ed in the 15th position, but, if she had for the whole of Asia and Milka was proper facilities, she may have been the only female competitor who qual- able to end up even at the sixth poified for the Junior Olympics from sition. At the Youth Olympics Gimhani South East Asia. That is because we had to do a lower element because of had the opportunity of going through the quality of equipment available in

our duty as coaches to train them to achieve these goals. For that there are no shortcuts. It is only hard yards and commitment. However, I also must stress that these children are committed, and they want to achieve; but, in return what do we have? Just look at the best facilities that our Sports Ministry could offer for them to win.

“Not only in gymnastics, I see the young sports people who engage in sports such as wrestling, karate and wushu face a similar plight. There are a lot of talented young sports people in Sri Lanka, but they are held back by the lack of facilities and opportunities.

I am sure if the proper facilities are provided, we have the talent to recipThe road to Japan is also long and rocate and win Olympic medals.” winding. He said that initially he had problems in obtaining leave for this Finally, Ranjana said that Gimhani programme. Then Gimhani was due to is only about two points short of her sit for the O/L Examination at the end qualifying mark for the 2020 Olympic of the year. She had to write to the Ed- Games. When they evaluated her Youth ucation authorities and delay the pro- Olympic performances it was revealed cess by one year owing to her training that she is only about two points short and international commitments. “She of her target. “So, we are very conis a very committed girl. She trains fident what Gimhani could come up six days a week and on holidays the with the Olympic Qualifying standards. whole day is spent for her training. For She already has 48.5 points through instance, every Saturday we train from the previous performances and the 9 a.m. to 8 p.m. So, the commitment qualifying mark is 50 points. So in reon her part is great.” ality she only has to achieve another 1.5 points to make it possible for the Ranjana says that all parents who 2020 Games through ability. Element make up their mind to give their chil- wise she only has to perfect some of dren the opportunity to climb the lad- those moves to make the final cut.” der of success through the medium of sport want to end up like either Sanath Jayasuriya or Kumar Sangakkara.

“Most of these children who take to sport see the light at the end of the tunnel in this manner and those are their yardsticks. So, we feel that it is

S.R Pathiravintha

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HARITH JAYASURIYA DIRECTOR & CHIEF MARKETING OFFICER MAC Holdings (Private) Limited

VOL 02 | November 2019 | www.islandchief.lk

Please tell us a little bit about what followed by the UK, Germany, and Mac Travels (Pvt) Ltd is and about its France. history?

Sri Lanka is now running a full “MAC Holdings was established campaign on CNN and other influential in 1999.

MAC Supply Chain media. We are also carrying out Solutions (formerly Marine and Air country specific campaigns, road Consolidation) was founded in 1996 shows, and participate in all the major as the first company of the group. The travel fairs, like IFTM TOP RESA. France group was formed to meet customer has been a longstanding market for Sri demands together with its subsidiaries Lanka in the sectors of freight and logistics, shipping, hospitality and leisure, The competition is not a level playing renewable energy, fisheries and field – there is a lot of undercutting aquaculture, aviation and strategic and price wars. But these conditions investments. defer to varied countries. Some markets are very professional, and The group has ventured into diverse they believe in proper business industries, guided by its aspirations practice and relationship base, where of becoming a multifaceted group others don’t and money talks - they of companies in the country. It is compare and change overnight. strengthened by the expertise and When you take the Chinese sector, heritage of 150 years in shipping, with it’s determined by certain people the acquisition of Equity Services. who have their own agency contracts.

MAC also acquired a large extent Initially the Chinese sector was of waterfront land and property at predominantly composed of local Vauxhall Street in 2008, which has businesses but now the Chinese been restored and is now its corporate business entities have eroded the head office. market and established themselves – they’ve got certain root holds Our strong financial position, in Sri Lanka and that market is partnerships with global industry driven by a few Chinese companies. leaders and solid operational Predominantly [MAS Travels] focuses infrastructure make us one of the on certain areas – when you take best single-source providers in Sri our company – we are very strong in Lanka, with a workforce of over the French & the Middle East Sector employees. MAC has enhanced its because we have the General Sales regional presence by establishing joint Agencies for Kuwait Holidays and ventures in Pakistan, Bangladesh and Royal Tours. With these GSA’s and the Maldives”. other dominant agents that we work along in GCC countries, the Middle What have been the major challenges East has become the focus market for that MAC Travels has faced in the past, MAC Travels. how has it overcome them and what challenges still await?

The UK based market is a very mature market – it’s very hard to get into.

“Tourism is the third largest foreign India of course is a price sensitive exchange earner in the country. market, with a lot of scrutiny over Sri Lanka recorded its highest ever rupees and cents. Most Indian agents number of arrivals in 2018 with over don’t have established relationships 2.3 million tourists coming into the with Sri Lankan companies, whereas country. It is estimated that the sector when you take European market earned around $4.3 billion in 2018, 11 agents there have that company percent more than the previous year. loyalty.

European agents look Sri Lanka offers a mix of attractions into building relationships of including beaches, wildlife parks, understanding with their local client rain forests, tea plantations, ancient businesses. ruins, Buddhist cultural sites, and festivals. Sri Lanka is ranked 64th An emerging tourism trend has out of 141 countries in the Travel & brought a large influx of tourists Tourism Competitiveness Report 2017 seeking a more authentic experience. of the World Economic Forum. The These tourists, who are mostly government aims to increase tourist younger, seek cheaper accommodation arrivals to 3 million in 2019, although units and home stays, and utilize the April 21 terrorist attacks have internet applications for navigation”. dampened prospects for 2019 and 2010. India and China contributed How has the Easter Sunday Attacks the largest number of tourist arrivals, affected the Industry?

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VOL 02 | November, 2019 | www.islandchief.lk

“To recover from the April attacks, it will take at least a year – Winter 2020 – perhaps then things will return to normalcy”

46.9

70.8

57.0

June

250000

28.3 27.2

200000 150000 100000

December

November

October

September

August

July

April

0

March

50000

February

“We are an inbound tourism company.

Our market demographic ranges from 18 – 60. Our operations are not a B2C operation – we are a B2B operation.

Our B2B model is driven by our agents abroad who are working in specific areas. However, we have a few portals from them, pushing us to meet the for B2C operations. high-end wellness packages. When discussing health and wellness So, it’s very hard to say that we are one must consider that Ayurvedic focusing specifically on that particular medicine is not the only field. Instead market, basically whoever wishes to it mostly revolves around spas. For come to Sri Lanka. Sri Lanka lacks the example, when you look at a small infrastructure to facilitate millennials resort in Kandy, chances are that it is – there’s a lot of things that Sri Lanka a Wellness resort. Visitors will spend a should do in order to capture that week there for the wellness program, market. We need brand names and undergoing very specific diets”. we need entertainment facilities. Take for example Singapore – there are Could you elaborate on these portals many things to do for all age groups, you mentioned? whereas Sri Lanka is still lacking in many areas. Like in Singapore there “The issue that we find is that was an understanding that SL was to customers who utilize portals develop separate zones for tourist are usually millennials or people attractions in terms of entertainment. experienced in its use. What they do Promisingly in time to come we should is that they compare prices across see a development – and if not it’s different portals. Three important very hard to tap these segments of factors for any portal in this industry market because they are prone to is time, how quick you respond and a different culture. If you see the the value that the customers gets for European market – if they are affluent their spending. Whoever responds to and can afford it, they will go to all the them within a timeline that customers European destinations where they can find expedient with good offers really enjoy themselves. regarding price and value will capture that market. We are currently building People who lack the spending power a B2C user friendly website to drive and who still want to enjoy beaches traffic through PPC (pay per click) and culture – if they are inclined, Google Adward campaign to selected travel here. However, adding Maldives markets. The new site will go live by as a second destination, we are now mid December 2019.” able to cater the Millennials.”

Where do you see MAC Holdings and Increasingly there has been greater MAC Travels in the next five years? pushes inside the industry to focus on environmental protection and “Regarding MAC Holdings as an conservation. How has MAC Travels organization is gearing to exploit contributed? new opportunities in identified

have a more open-minded market, and transition from a Business – to – Business only model to mix of Business – to – Business and Business – to – Client model. So, we’re in the verge of transforming our website to cater to that need as well and trying to get certain B2C portals to work with us. We are optimistic and confident to be amongst the top twenty travels agents in the next 2-3 years’ time.”

May

areas of interest, with the prevalent conducive business environment. We will concentrate on expanding in the areas of Freight & Logistics, fishing and aquaculture, general trading, renewable energy and strategic investments. We aspire to contribute to community development within these spheres. we have a target that we have already put across in terms of our vision and missions.

As for MAC Travels we have year marked few promising countries and agents which we intend to target based on our strategic map.

We are also planning to tie up with The Health and Wellness in Sri Lanka certain holiday arms of reputed is a new and unique market – how do airlines in order to penetrate the you see the market developing? market in those specific regions. We don’t want to go into a traditional “The Market is developing and there market – instead we want to try and are very few operators. DMC is doing well with Health and Wellness market.

They appeal mainly to European 7.0 4.7 2.2 tourists. We’ve seen the potential when a co-worker returned from 7.5 TOP Resa and had received inquiries 300000

January

Millennials have increasingly become a key demographic in the Industry – How has MAC travels handled this?

“Currently we have a Clean Beach Program with the The Marine Environment Protection Authority.

That’s to clean plastic and debris on the coastal belt of Negombo. We are going to be starting this program where we install separate bins for plastic, glass, food etc. This CSR initiative is being led MAC Travels Pvt Ltd in collaboration with MEPA. This initiative will really help the livelihood of the people in the area – specifically the collectors who are employed by the municipality for carry out this initiative to keep the beaches clean.”

Tourist Arrivals

“Now I think most of the agents at the time who had bookings that were cancelled after the attacks are gradually coming back again quite recently. However, it has not returned to the expected number of bookings like those before the 21st of April.

Also, with the elections coming around people are still not wanting to come to Sri Lanka. To recover from the April attacks, it will take at least a year – Winter 2020 – perhaps then things will return to normalcy. Currently Sri Lanka is spending 120 million Rupees at the London Tourism Fair to boost Sri Lankan Tourism.

Month

2018

2019

% CHANGE 2018/2019

Nishad Gunawardena

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VOL 02 | November 2019 | www.islandchief.lk

LIFESTYLE

Experience Teppanyaki at the Robata Grill Chef Sudharshana Demonstrates his culinary prowess

Yet another theatrical affair at the Mövenpick Hotel Colombo Open kitchens have been the talk of town, but the Japanese have long been ahead of the game when it comes to skilful theatrics and interactive dining. Step into the Mövenpick Hotel Colombo and experience Teppanyaki at the Robata Grill.

combinations from salmon steak to Australian lamb cutlets. All served with a healthy bowl of miso soup and a platter of sushi and maki. The lunch menu is simple yet filling with prices as little as 1,350/= and a menu ranging from chicken teriyaki, US beef striploin or Seer fish, all served with Whether you want to watch blades miso soup and freshly cut local fruit. move at dizzying speed across a grill or watch flames soar high into the With the hotel’s impressive location air, teppanyaki is where it’s at. It’s for and free basement parking and valet everyone and here at the Robata, you parking services, head down to the will see families, corporate guests and Robata and experience teppanyaki groups of friends ready to chow down! – an impressive show of culinary wizardry.

The interior blends beautifully well into the dark, soft room with floor to Open kitchens have been the talk of ceiling windows looking out onto the town, but the Japanese have long been busy streets. Hospitality continues ahead of the game when it comes to remain the centre of attention as to skilful theatrics and interactive the staff courteously greet you as dining. Step into the Mövenpick Hotel soon as you enter and steer you to Colombo and experience Teppanyaki the teppanyaki grill. Seating up to at the Robata Grill. ten comfortably, it’s your own private space bringing you the finely tuned art Whether you want to watch blades of Teppanyaki. Onion volcanoes, food move at dizzying speed across a grill flying through the air and flourishes of or watch flames soar high into the the hand as the talented Teppanyaki air, teppanyaki is where it’s at. It’s for Chef presents a meal to remember. everyone and here at the Robata, you will see families, corporate guests and The Teppanyaki dinner menus start groups of friends ready to chow down! at 3,850/= ranging from the surf & turf with American beef striploin, The interior blends beautifully well grilled prawns, garlic rice and stir- into the dark, soft room with floor to fried vegetables to more elaborate ceiling windows looking out onto the

busy streets. Hospitality continues to remain the centre of attention as the staff courteously greet you as soon as you enter and steer you to the teppanyaki grill. Seating up to ten comfortably, it’s your own private space bringing you the finely tuned art of Teppanyaki. Onion volcanoes, food flying through the air and flourishes of the hand as the talented Teppanyaki Chef presents a meal to remember.

The Teppanyaki dinner menus start at 3,850/= ranging from the surf & turf with American beef striploin, grilled prawns, garlic rice and stirfried vegetables to more elaborate

combinations from salmon steak to Australian lamb cutlets. All served with a healthy bowl of miso soup and a platter of sushi and maki. The lunch menu is simple yet filling with prices as little as 1,350/= and a menu ranging from chicken teriyaki, US beef striploin or Seer fish, all served with miso soup and freshly cut local fruit.

With the hotel’s impressive location and free basement parking and valet parking services, head down to the Robata and experience teppanyaki – an impressive show of culinary wizardry.

Meeting Held at Modsit to Fast Track German Investments in Sri Lanka The Ministry of Development Strategies and International Trade (MODSIT) and the Board of Investment of Sri Lanka held an interactive meeting titled the German Sri Lankan Fast Track Dialogue with the German investor community, to address any issues faced by investors from Germany currently operating in Sri Lanka.

The German delegation was led by H E Jorn Rohde Ambassador of the Federal Republic of Germany to Sri Lanka. German Companies which were represented included Eskimo Fashion Knitwear (Private) Limited, DHL Keells (Pvt) Ltd., Kraeuter Mix Lanka (Pvt) Ltd., Semini Motors (Pvt) Ltd-Liqui Moly and Fresenius Medical.

The discussion was led on the Sri Lankan side by Mr. Mangala Yapa Chairman of the Board of Investment of Sri Lanka with Mr. W A D S Gunasinghe, Additional Secretary

of the Ministry of Development Strategies and International Trade and Mrs. Champika Malalgoda, Director General of the BOI. Also present were senior officials of the BOI, representatives of the Department of Fiscal Policy, Department of Inland Revenue, Sri Lanka Customs, Ceylon Petroleum Cooperation and National Medicine Regulatory Authority.

In the course of discussion, the delegation of both countries examined issues such as VAT refund, customs related matters, imports of oil and the registration of the medical products.

Several of the issues discussed were resolved or efforts were made to settle pending issues.

The spirit of the discussion was very amicable and reflected the longstanding and very close ties that have always existed between Sri Lanka and Germany.

Dilip Samarasinghe

19

VOL 02 | November, 2019 | www.islandchief.lk

LIFESTYLE

Elevating the Standard of Customer Service in Life Insurance: Lessons from Softlogic Life How can you judge the quality of customer service?

Inspiring customer confidence can range from solutions that seem too mundane, yet necessary such as, ‘How quickly my calls are answered or returned’, to things like ‘Do they anticipate my needs and protect me from making mistakes? Do they have my back when things go wrong?’

We need to ensure that a sound corporate governance, immaculate risk processes, management framework, business ethics and values are set in to sustain momentum and most importantly, sustain customer confidence. However, which way you attribute it, it ultimately boils down to one point; ‘Have we ‘wowed’ customers at the moment of truth?’

For an example, in the business of life

insurance, it is that moment where with product offerings that are similar customers receive their claim. in nature, service standards are unique to each provider – making it a The life insurance industry has specific point of difference among competing elements that make customer service companies. Products, prices and essential for the industry to bloom. promotions can be copied, but great An insurance product is intangible. customer service cannot be copied A healthy customer who doesn’t go as it is in rooted to the culture of through any claims will never get the organization and its people. the chance to find out how good the This makes it a key deciding factor, underlying coverage is. Therefore, especially in an industry such as ours. potential or current customers rank service providers by what is available Softlogic Life continuously strives to for them to judge—the quality of enhance the service culture keeping customer service. in line with our commitment to always deliver above expectations. Our vision Excellent customer service is key is to not only become the number one to client satisfaction and loyalty. life insurance provider in the country Although the market is often saturated but to become the benchmark of

Thilanka Kiriporuwa customer service in the entire service sphere. Softlogic Life strongly believes that immediate financial support in emergencies is what’s vital to the customers. We are the first company in Sri Lanka to have introduced the one-day claims settlement process, having made a profound impact on the life insurance industry benchmarks.

Thy have an internal performance indicator of settling above 85% of their claims within a day without compromising the quality of the process and value to the customer.

The Six Commandments of Customer Service in Life Insurance We can put down the success of Softlogic Life to the ‘Six Commandments of Customer Service’ which we follow adamantly.

1. Empathy – the degree to which the company cares for and understands its customers. As Theodore Roosevelt correctly put it, ‘People don’t care how much you know until they know how much you care.

2. Personalization – the degree to which the experience can be customized to the needs of each customer.

3. Simplicity – the entire process of signing up, claiming and maintaining a life policy should be streamlined and simplified end to end.

4. Meeting expectations – keeping promises made to customers across all socio-economic and geographic segments from the outset. This is one of the main ways through which customer confidence is inspired.

5. Resolution speed – Ensuring that all inquiries, issues and requirements are resolved in the shortest amount of time.

6. Integrity – Placing customer wellness over and above company goals.

The company abides by these commandments, infusing them into their products, processes as well as their marketing campaigns. Customer service is at the heart of our business, and we believe it is a competency that is difficult to replicate even though products and marketing campaigns may be replicated.

Bringing a New Wave of Customer Service through ‘WOW’ A solid example of this commitment is reflected in a recent initiative taken

by Softlogic Life, where senior management makes personal visits to customers who are hospitalized for in-patient treatments establishing a sense of connection whilst reassuring them of support through their difficult periods. This initiative was taken as a part of the ‘WOW’ program. “Purple line” in which a customer care hotline number is dedicated to employees at Softlogic Life, enabling customers to take up any service gaps with those in charge; ensuring positive service at all times

was also launched as a part of this program. We also enforce positive service through a special customer complaint committee, targeting complaint resolution received via phone, social media, online as well as those received personally.

tract potential customers to business, customer data management and analytics solutions help keep customers onboard long after initial contact.

This also supports our sales force who are then armed with a buffer of knowledge before approaching a customer.

Instead of shooting in the dark, they can now do so with a guaranteed degree of success – making it a pleasant experience for both agent and customer.

Technology helps significantly in strengthening client relationships. Leveraging on the latest technological developments is also key to smoothing out customer relationships. While insight-driven marketing and self-service automation technologies help at- One of our foremost digital achieve-

ments includes Tele underwriting and App-based underwriting—firsts in the Sri Lankan life insurance industry— where customers can obtain insurance policies through telephone calls as well as on mobile applications such as WhatsApp and Viber. All of these initiatives are parts of a massive unique project launched by Softlogic Life called ‘WOW’, aimed at providing clients with a ‘wow’ experience.

At Crossroads Customer support is currently standing at crossroads: One road leads to exciting automated technologies, and the other to ‘human touch’. Softlogic Life being one of the most innovative insurers in Sri Lanka, has been the first to incorporate many such technological enhancements which benefits their customers.

We see a definite shift in customer attitude towards using advanced technology in the long term. However, in the short term, we will focus on customer convenience and protection, including wellness, fitness, as well as nutrition. The company will take proactive measures to keep our customers healthier - ranging from awareness programmes to medical screening. Fur-

ther, we will take serious note of every customer engagement and try to ensure the customer is delighted, every time. These engagements usually take place through our employees or field staff – and as a company, we are there to invest further to develop their capabilities to achieve maximum customer satisfaction.

Our effort to continuously polish and mould client servicing processes is a testament to the commitment we have to serve their customers. With an ultimate objective to continue to thrive as a Superior Customer Service Provider in the market, Softlogic Life is riding a new wave of customer engagement by setting new benchmarks for the rest of the industry.

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VOL 02 | November 2019 | www.islandchief.lk

FEATURED

Recognizing Jaffna: A Culinary Adventure by Popular YouTubers ‘’Chopstick Travel’’ Under the Sri Lanka Tourism’s Travel Blogger & Influencer Program, Luke Martin and Sabrina Davidson of ‘’Chopstick Travel’’ - the popular Food Travel based YouTube channel visited Sri Lanka recently to explore Sri Lanka’s culinary diversity filled with rich flavors. Chopstick Travel is one of the growing international culinary travel channels on YouTube boasts over 93 million global views and over 500,000 subscribers.

Sri Lanka Tourism has designed this program together with Chopstic Travel with a focus to promote Jaffna, as a popular seafood heaven for growing international foodie travelers.

Traveling in association with the Visiting Blogger Program of the Sri Lanka Tourism Promotion Bureau, the dynamic pair of successful YouTubers recently dove straight into Jaffna’s culinary and cultural scene. They came seeking to document the most authentic and traditional cuisine of Sri Lanka, in order to share their experiences with their large audience, and had the opportunity to do so in the northern city of Jaffna. “Our goal is to help put Sri Lanka back on track

to becoming a top travel destination.

In my opinion, Jaffna is set to become a travel hotspot in the near future.

We’re so excited to be able to let the world know about this fascinating city,” Luke shared.

The YouTubers were able to experience the taste of some local toddy, identical to Jaffna, made out of the sap of the Palmyrah tree’s flower.

“I’m so impressed by the bravery of the toddy tappers, collecting this delicious drink daily. After tasting the toddy, I fully understand why it’s such a popular drink locally. What a special experience,” Sabrina said after tasting the local drink. “We’re excited to share this traditional practice with the world!”.

style spicy curry and khool, a seafood dish prepared only in Jaffna. Hours of preparation by the family went into creating this fascinating and Jaffna-exclusive cuisine, a process in which will be featured on Chopstick Travel. “It’s incredible how the seven seafood’s in this dish came together with the skillful preparation of the family. It clearly was made with love,” Luke said upon finishing the meal.

Afterwards Luke and Sabrina visited a local fish market, where the fish were coming off the boats and being brought directly to the market. This also was a first time experience for them of the culinary adventures they When asked about their culinary adventure in Jaffna, they concluded, had so far.

“We found the food of Jaffna to be Then they visited a local home, where rich and flavorful, but with a different they were going to prepare Jaffna character than we found in Colombo.

It was a bit spicier, which we really

enjoyed, and it clearly has a different influence coming from Tamil cuisine.

The food of Jaffna should not be missed by any traveler, domestic or international. ‘’ Chopstick Travel will be featuring the unique preparations, fascinating processes, and their reactions to these dishes and practices in the Jaffna episode of their upcoming 5-part Sri Lankan series.

Hon. Governor for Jaffna, Mr. Suren Rāghavan gave his valuable support to Sri Lanka Tourism, in their journey of exploring Jaffna cuisine.

A New 5-Star Hotel to be Built in Kandy Under BOI Agreement The Board of Investment of Sri Lanka signed an agreement with Star Class Hotel (Pvt) Ltd., to set up a 67 room 5-star hotel which will be located at Mavilamada Road, Kandy.

ect and its importance to the tourism industry. “This is a project for a 5-Star hotel in Kandy, which is my hometown and a very beautiful city. As tourism to Kandy has developed considerably, we will need more hotel The Agreement was signed rooms”.

by Mr. Mangala Yapa, Chairman of the Board of Invest- Mr. Rizan added “Our project ment of Sri Lanka and Mr. is for a 67 room, 5-star hoMohamed Nazar Mahamed tel which will take one and Rizan, Managing Director of a half years to complete. the Company.

However, we are looking at expanding the project by This new project in Kandy building at a latter stage an will create 61 new employ- additional 27 rooms. The homent opportunities and rep- tel will have 2 banquet halls, resents an investment of so it is ideal for weddings.”

US$5.2 million.

Mr. Mohamed Nazar Mohamed Rizan provided further information on his proj-

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VOL 02 | November, 2019 | www.islandchief.lk

FEATURED

Big Bad Wolf Returns to Sri Lanka for the 3rd Time

Where have you been little piggies! The Big Bad Wolf Sale was back again in Colombo for its 3rd consecutive time from the 18th to the 28th of October 2019! Every avid reader in Colombo congregated at the Sri Lanka Exhibition & Convention Centre to gorge themselves on the literary feast at hand.

The book fair, that opened at 10am Thursday the 18th and closed at 10pm on the 28th saw discounts from anywhere between 50% to 90%. The event was even open twenty-four hours on Fridays, Saturdays and Sundays.

The vast trove spanned tomes as far afield as the History of Heavy Metal to the classics of the Bronte sisters. Speaking literally – there was something for everyone. If you have ever been to a book sale you know one thing is certain – you’re never quite sure what you will find! So, let’s hope the attendees kept an open mind!

You ever had an issue finding that one book that has eluded you for years, the customer service table at the rear of the complex would consult its database of books to help you secure it.

Wolf Sale, which gave its attendee’s the chance to pay with cash, card and WePay – a payment app

by Sampath Bank.

The first Bid Bad Wolf sale was held in Malaysia, 2009. Since then, it has grown by leaps and bounds, and has travelled to Surabaya and Jakarta in Indonesia; Bangkok and Chiang Mai in Thailand; Manila and Cebu in the Philippines; Yangon in Myanmar; Dubai in UAE; Taipei in Taiwan; Seoul in South Korea to name a few, and has finally returned to Colombo!

If you missed this year’s event don’t fret! You can go to the Big Bad Wolf website and sign for a membership to get the latest news on all Big Bad Wolf Events.

Bagging deals was never quite as simple as it was at the Big Bad

Nishad Gunawardena

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VOL 02 | November 2019 | www.islandchief.lk

FEATURED

Hilton Awards Team Members Month-Long Sabbaticals to Thrive and Pursue their Dreams Annual “Hilton Thrive Sabbatical” gives ten team members global opportunities to give or live a dream; two coveted slots awarded to South East Asia

Hilton has announced the ten global winners selected for its annual Thrive Sabbatical 2019. The program awards each winner an all-expenses paid four-week sabbatical to pursue a cause that is closest to their hearts; a stipend of US$ 5,000 and a travel camera to document their memories.

Members’ well-being, the Thrive Sabbatical will allow Team Members time to give back to their communities. In order to qualify, i individuals would have to had completed five consecutive years at Hilton and submit an online application detailing the activities and desired outcomes of their Sabbatical.

be many reasons that impact this, but I feel that education and opportunity are the biggest reasons.

During my time at SERVE, I instilled the importance of education in every class our group activity. I am grateful to Hilton for the time that I had with a local NGO that addresses areas to development from its grassroots”, said Senanayake.

For the submission, Team Members could either choose to “Give a Dream” or “Live a Dream”: either by enriching the lives of others by volunteering or philanthropic activity or through achieving a personal goal by exploring a new interest. The Paul Hutton, vice president, operations for Hilton in Sabbaticals must take place in 2019.

South East Asia said, “In 2018, Hilton was recognized as the Best Multinational Workplace in Asia, and Now in its second year, the 365 Sabbatical a Great Place to Work in nine countries including applications were reviewed by an independent India, Saudi Arabia, the United Kingdom and the panel, of which ten were selected to win US$ 5,000 United States. We are constantly looking for the and an all-expenses paid four-week Sabbatical. In best ways to provide our Team Members with addition, ten applicants won US$ 1,000 and US$ 500 meaningful opportunities that will allow them to to be donated to charities. live their best every day and the Thrive Sabbatical program enables 10 of them each year to grow and About the South East Asia Winners flourish as individuals as we provide the resources and time they need to fulfil what might be a lifelong Minoli Senanayake, Manager of Marketing & Public dream.”

Relations at Hilton Colombo Residences, has seen firsthand how the lack of access to education and “We are very proud of Angel and Minoli who poverty have greatly impacted her home country are going to take the opportunity to work with of Sri Lanka. Many children are also unable to get organizations of their choices to give back to the an education due to social stigmas and undercommunity. This is what being part of a company developed infrastructure. During Minoli’s sabbatical, with the extent of our scale and footprint across the she spent her time at SERVE, where her work globe is all about and we look forward to seeing the extended to children and women in low-income impact of their journey during their sabbaticals,” families. added Hutton.

“It’s important for children to understand the In keeping with the company’s purpose of launching importance of education and how this could be the the “Thrive@Hilton” initiative in 2017 which focuses stepping stone to eradicating poverty. About 4% of on providing benefits and welfare for its Team Sri Lankans live below the poverty line; there could

In her work she visited children’s forums in lowincome areas of Lunawa, Uyana, and Koralawella.

She also taught English at the Al-Aim pre-school in Modara and hosted a children’s English language workshop for 40 attendees. In the IT courses conducted by SERVE, she assisted the IT teacher in teaching basic computer skills for children in lowincome areas.

This year, Hilton announces two winners from the Asia Pacific region, both hailing from South East Asia: Hilton Garden Inn Singapore Serangoon’s Angel Hu and Hilton Colombo Residences’ Minoli Senanayake.

She also visited Self-Help groups and had discussions on empowerment and leadership for women, conducted a training session for staff and community facilitators at SERVE for 25 attendees.

Conducted a soft-skills training for social work students studying for their diploma. During the month, she spent at SERVE, she impacted over 200 individual directly.

SERVE is a Sri Lankan NGO based in Moratuwa that works towards empowering children and women in ten low-income communities from Moratuwa to Kalutara. SERVE has the vision to provide a better life for those in need through a holistic approach, whilst respecting their values and subcultures.

Many families cannot escape the vicious cycle of poverty without support due to the lack of opportunity. SERVE’s work is based on social work theories, values and principles to ensure the rights of children and empower families within their communities. Visit www.serve.org for more information.

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VOL 02 | November, 2019 | www.islandchief.lk

FEATURED

Take a break from the rat race and re-energize body, mind and soul at the Cinnamon Wellness Retreat If you’re keen to escape from the hustle and bustle of daily life, detox from the stresses and strains of a challenging job or if you simply need some time to reflect, then consider signing up for the first-ever Cinnamon Wellness Retreat. This immersive two-day programme will take you on a powerful journey of self-discovery, healing, cleansing and change and will give you the time, tools and guidance that you need to restore the inner balance between your body, mind and soul, so that you can return to your daily life with renewed direction, zest and energy.

Set to take place on the 30th November and the 1st December, the programme will offer two wellnesspowered days of yoga, art therapy and spa therapies that will be delivered by world-class experts and specialists.

So whether you want to shake off bad habits or a sense of stagnation, resolve emotional conflicts or just learn practical ways to live a more balanced lifestyle, the retreat will help you to achieve your personal wellness goals and it will propel you towards the path of a happier and more fulfilled life. The Cinnamon Wellness Retreat will take place at Cinnamon Lodge Habarana in collaboration with the Azmaara Wellness and Nature Trails.

Commenting on the retreat, Dileep Mudadeniya, Head of Brand Marketing, Cinnamon Hotels & Resorts and Vice President John Keells Group said: “This year we looked at opportunities that cater a rejuvenating and unique experience that can be offered to the global and local audiences alike.

We have partnered with health and wellness professionals to offer an authentic experience in Sri Lanka comprising of a holistic, immersive and carefully curated programme of international caliber.”

of expressing your emotions through art therapy. She has helped a large number of children and adults who suffer from depression, anxiety, disorders, stress, abuse, and trauma, to regain peace and confidence in themselves. Holding a Master’s degree in Art Therapy from Goldsmith’s College, University of London, Shimali is also a registered Art Psychotherapist in the Australian and New Zealand Art Therapy Association (ANZATA), and she also holds a Bachelor of Science in Psychology from the Missouri University of Science and Technology, The highlight of the Cinnamon USA. Wellness Retreat will be the art therapy conducted by Shimali Perera, The wellness retreat will also take a highly qualified Art Psychotherapist participants on an array of wellness who will help you tap into the power activities with Nature Trails and

Azmaara Wellness, offering ample rest and relaxation through a range of treatments and yoga. Overlooking a scenic reservoir, the soft and soothing music and calming décor, the spa creates the ultimate atmosphere for relaxation as you enjoy a vast array of special treatments throughout your stay.

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