The Islandchief, Travel Tabloid 21 | April Issue 2018

Email : news@islandchief.com | Hotline : +960 9994534

VOL 21 | APRIL 2018 | www.islandchief.com

Soneva Surf The Worlds First Fully Sustainable Surf Programme

P3

P3

New White Platinum Plan at

Hideaway Beach Resort & Spa

MATATO President Abdulla Ghiyas

PATA Future Face 2018

Singapore Airlines P7

The Worlds First Fully Sustainable Surf Programme

Takes Delivery of World’s First Boeing 787-10

Aspiring Chefs Team Departs to SchapfenMühle

Jumeirah Launches Maldives First Ice Rink

P9

VOL 21 |

April 2018 | www.theislandchief.com

HAPPENINGS

2

The Small Maldives Island Co

Unveils Easter Programmes Across Its Resorts

T

he Small Maldives Island Co (TSMIC) has revealed a variety of action-packed beloved characters for a themed Fashion Parade, Mad Hatter’s Tea Party at the Easter experiences across its trio of exquisite island resorts, the Huvafen Fushi, #1OAK Beach Club and Wonderland arts and crafts.

Amilla Fushi and Finolhu.

After a busy day of Easter activities, adults can head to the tranquil setting of the Cove Club to enjoy a relaxing massage or evening yoga session on the sandbank.

Families can enter a world of pure imagination with Amilla’s Charlie and the Chocolate Factory-inspired programme, or step through the looking glass into Discerning sophisticates seeking an escape from the Easter frenzy of family fun will Finolhu’s twist on Alice in Wonderland. Adults-only icon Huvafen Fushi meanwhile be drawn to luxury Maldives icon Huvafen Fushi. Recently ‘reawakened’ in the arms beckons couples looking for a seductive, grown-up escape. of The Small Maldives Island Co, and now exclusively for over 21s, Huvafen Fushi tempts guests with an exclusive ‘Blissful Easter’ spa experience – an enriching 90 Amilla Fushi’s Easter celebrations kicks off with the resort’s new kids Football minute Cocoa body scrub to invigorate the skin and improve circulation. The whole Training Camp by Australian professionals FUTBOLTEC. The exclusive three day experience can be taken on the beach or at the resort’s underwater spa – the only one camp invites all ages to train and perfect their skills through elite coaching on the in the world. island’s very own full-sized pitch.

Founded in 2012 by Chairman Michael Flynn, The Small Maldives Island Co. Celebrations continue as the island transforms into a Willy Wonka-themed (TSMIC) is “the soul” of the Three exemplary new island resorts it manages. With imaginarium, complete with mysterious Golden Tickets and of course, the odd over 30 years experience in Maldivian tourism, TSMIC has looked beyond tired chocolate egg or two. Amilla’s Willy Wonka Easter Eggs-travaganza will see children norms and attention-seeking fads to put what guests really want at the heart of of all ages treated to a host of themed activities across the island, including Easter everything, a fresh approach to Maldives hospitality.

Egg making craft sessions, face-painting and an egg hunt. The line-up of live entertainment includes Ricky M, resident DJ at Feeling Koi and returning band Coastline Investments, with 40-years experience in Maldivian tourism, chose to Gypsy Queens in different locations of the resort. partner with The Small Maldives Island Co. as their island custodians. With a strong philosophy focused on making small details great, they offer the easy, comfortable As well as joining the White Rabbit for an Easter Egg Hunt Carnival around the and natural style that’s quintessentially Maldivian. island’s enchanted gardens, families at fun-loving island resort, Finolhu, can join

3

VOL 21 |

April 2018 | www.theislandchief.com

Soneva Surf The World’s First Fully Sustainable Surf Programme

S

oneva, a luxury resort operator, has announced plans to launch the world’s first fully sustainable surf programme, Soneva Surf, in May 2018.

Soneva Surf is pioneering luxurious yet sustainable surfing, using eco-friendly surfboards, leashes, fins, rash guards, sunscreen and board wax. Soneva encourages guests who are interested in surfing to leave their surfing equipment at home and use the eco-friendly brands that were carefully selected by Soneva.

These products will also available for sale at the resorts.

experience.”

As a part of the programme, Soneva will be working with the local communities to help support the further growth and development of surfing across the Maldives in an effort to encourage the younger generation to understand the power and vulnerability of their ocean home. Soneva will be working with partners to help provide equipment, opportunities and training for aspiring Maldivian surfers, including hosting surfing events in the future.

The programme aims to tap into the growing interest in the Maldives as a surfing destination and is planned to launch on the first day of the Maldivian surfing season, which spans May through to October.

Guests will be able to take part in Soneva Surf at both of Soneva’s Maldives properties; Soneva Fushi in the Baa Atoll and Soneva Jani in the Noonu Atoll.

Soneva in Aqua, the resorts’ luxury charter yacht, will also offer a Surfing Charter within both atolls.

“Surfing here is about the search and discovery of something that is secretive and pristine. This is something that is so rare to find in the world these days. What is incredible is that this is something that we have on our doorstep,” said Sunny Yang, Soneva Surf ’s Manager.

According to Soneva, they discovered 13 surfing spots in the Baa Atoll and 11 in the Noonu Atoll by the Soneva team, as they are more suited to intermediate to advanced surfers, but beginners will also find surfing spots that cater to their needs.

“Our mission is to show surfers that sustainable surfing can be achieved without sacrificing the quality of the

Each of these locations is relatively unknown, meaning they are less traveled, uncrowded and secret – and these

ISLAND PRESS

secret Soneva surfing spots will only be revealed to resort guests who book the surfing package, in order to keep them uncrowded and pristine for future guests.

Soneva, formerly Soneva Resorts and Residences, is a resort chain founded

by Sonu Shivdasani and his wife, Eva Malmström Shivdasani in 1995. Known for its luxurious properties, Soneva aims to be sustainable, and was one of the first resorts to charge a 2% carbon levy on room revenue, which is donated to the Soneva Foundation.

The company currently owns and manages Soneva Fushi, located in the Baa Atoll, Soneva Jani, located in the Noonu Atoll, both in the Maldives and Soneva Kiri in Koh Kood, Thailand. It also owns and manages a two bedroom luxury yacht, Soneva in Aqua.

New White Platinum Plan at Hideaway Beach Resort & Spa

A

n all-round carefree package for the highest demands awaits guests at the Hideaway Beach Resort & Spa in the Maldives.

With its new extensive White Platinum Plan, the luxury resort caters to the needs of all visitors, from transfers to culinary delights, fine drinks and experiences around the resort. Upon arrival at the airport, the Hideaway team warmly welcomes you and takes you by speedboat to the island of Dhonakulhi. On site for the guest is a wide selection of drinks, wines, champagne, cocktails, juices etc. ready, as well as breakfast, two-course lunch menus, dinner and snacks in between.

Fishing, snorkeling or a dolphin tour - for guests to explore the island, a trip is included in each stay. Those, who prefer to take it easy, can relax with a 60-minute Balinese massage. Athletes also get their money’s worth at the Hideaway Sports Complex: volleyball, basketball, football, gym and tennis courts, including a 60- minute training session, are ready to be played out. Children can enjoy the Aqua Water Park with trampolines and water slides, and for the youngest, the White Platinum Plan also includes access to the Kids Club.

VOL 21 |

4

April 2018 | www.theislandchief.com

ISLAND PRESS

Gili Lankanfushi Hosts Endurance Event to Mark Global Recycling Day

T

he marine biology team at Gili Lankanfushi will be organising an endurance event named “Paddle against plastic” on Global Recycling Day as a continuous effort on our stand against plastic.

According to the resort, a team of hosts from the resort will undergo a 12 km Stand Up Paddle (SUP) during this event to raise awareness about the overuse of single use plastic in the Maldives.

“This endurance event aims to inspire others to reduce their dependence on plastic by physically collecting plastic from ocean surface whilst undergoing an enduring paddle to recognise our dedication to the cause.”

Reads a statement by Gili Lankanfushi.

aviation industry, while simultaneously protecting the earth’s valuable natural resources.

Gili Lankanfushi is a resort that aims to become aware of one’s natural and cultural surroundings, as well as to be responsible in taking care of them.The resort encourages its guests to practice being sustainable during their stay and to adopt this way of living in their daily lives by taking home these responsible initiatives to practice.

Located in the North Malé Atoll, Gili Lankanfushi opened in 2000 as the original over-water resort, Soneva Gili. In 2012, the island was acquired by HPL (Hotel Properties Limited), a Singapore-based company investing in hotels, lifestyle and properties The Global Recycling Day 2 is an initiative by around the world. the Bureau of International Recycling which aims to drive awareness and action around Voted number one hotel in the world by the urgent need to recycle more effectively TripAdvisor in 2015, Gili Lankanfushi is around the world, to assure the future of our an easy 20-minute speedboat transfer from planet.

Velana International Airport. Set in the middle of its own lagoon, guests enjoy a Climate change is the major, overriding, barefoot existence with 360-degree views environmental issue of the world at present of the Indian Ocean. Gili Lankanfushi’s and the recycling industry is at the heart 45 overwater villas, including the vast and of the change that is needed to combat its secluded Private Reserve, offer unrivalled devastating effects. Recycling (whether privacy. industrial or at home) saves more CO2 emissions each year compared to the entire

Diamond Resort Maldives Teaches Young Students the Art of Hospitality

S

witzerland based Planhotel Hospitality Group who operates Diamonds Resort Thudufushi & Athuruga in the Maldives introduced its new International Hotel School in collaboration last year with the Amelia Rosso Foundation.

On Saturday, 24th February, the small group visited the luxurious Diamonds Thudufusi Beach & Water Villas, accompanied by their teachers. They had the chance to visit the resort thoroughly, including the backstage scene, and to meet with employees who shared their experience working for the resort. Amongst This 1-week program, now in its second year of these employees, Diamonds Resorts Executive Chef function, is designed to introduce the resort and Giacomo Gaspari and Chef Thomas Dorfer from tourism industry to young Maldivian adults, by teaching Jeunes Restaurateurs (JRE) shared their expertise about them the fundamentals of the job. working in the industry and the vast opportunities for advancement.

This year, 12 highly motivated students had the chance to learn from two renowned hospitality teachers from The level of experience varied amongst the students Switzerland, Mr. Paolo Zanga, who taught them about from the group, but they were all delighted to have the the Food & Beverage Department, as well as from chance to learn some new skills. They mentioned that Mr. Aleandro Zaccheo about hygiene measures in a one of the most important things they learned during resort. Subjects studied varied from table setting to the the course is to always be smiling, as it is vital to a good behaviour to adopt in a service environment. service, and that they found the art of setting a table to be the most interesting subject they have learned.

The Maldivian students showed a high interest for the industry and most of them expressed a desire to work in a resort following the completion of this program.

Planhotel Hospitality Group has planned to carry on this program for a total of four years and hopes to be welcoming even more eager students next year for the third edition.

Founded in 1997 in Lugano, site of the Group’s headquarters, the Planhotel Hospitality Group has been operating in the tourism sector for over 20 years as a leading hotel management company for resorts and hotels in the Indian Ocean.

The group focuses on management, marketing strategies and distribution, as well as developing the network of its Diamonds Resorts, Sandies Resorts & Hotels and other independent hotels.

5

VOL 21 |

April 2018 | www.theislandchief.com

26th & 27th July 2018, Taj Samudra, Colombo, Sri Lanka

Tourism, Trade, Talents & Tastes More info: +960 7980088 mail: manager@highriseint.com

www.highriseint.com

7

VOL 21 |

April 2018 | www.theislandchief.com

Lufthansa Group Eyes New Asia-Pacific Routes

Lufthansa Group is looking to add more capacity into Asia-Pacific as demand for air travel grows in the region.

“We are focusing on the development in Asia-Pacific, China, Japan, Southeast Asia and India to be the main drivers for growth,” Lufthansa’s Vice President of Sales for Asia and Pacific Mr. Dieter Vranckx told FlightGlobal.

He adds that growth in China - particularly at Beijing - has been strong, while Chengdu, Shenzhen, Guangzhou and Shenyang “are on our watchlist”.

In the shorter-term, the Group is looking to expand its presence at Tokyo Haneda International Airport. Austrian Airlines will reinstate its Vienna-Tokyo link in mid May, around 20 months after suspending it.

Austrian will use Boeing 777s featuring a premium economy cabin on five-times weekly services.

AVIATION NEWS

Mr. Dieter Vranckx’s comments after Lufthansa recommenced a five-times weekly Singapore-Munich service using Airbus A350-900s on 28 March following a six-year hiatus.

The new service increases its capacity by 40% on Singapore-Germany routes, operated under its joint venture with Star Alliance partner Singapore Airlines.

“There is definitely a growing demand for this region. Additionally, the feeder traffic we get from Australia via the joint-venture with Singapore Airlines has contributed to this expansion,” says Mr. Dieter Vranckx.

Also he added, “We know there are slot restrictions at the major airports, but nonetheless we always aim at growing following from last year’s strong numbers to Asia-Pacific that justify adding more capacity.”

Singapore Airlines Takes Delivery of World’s First Boeing 787-10 operate a modern fleet and marks the start of a new chapter in our shared story with Boeing.”

Mr. McAllister added: “This is a big day for all of us at Boeing and for our global supplier partners. We are thrilled to deliver the first 787-10 Dreamliner to Singapore Airlines, one of the world’s leading carriers. And we are honoured by Singapore Airlines’ partnership and trust, as reflected by their repeated orders for the Dreamliner.”

SIA’s 787-10s will be used for flights up to eight hours. Osaka and Perth will be the first scheduled destinations to be served by the new aircraft, from May 2018. Prior to the introduction of these services, the aircraft will be operated on selected flights to Bangkok and Kuala Lumpur for crew training purposes.

S

ingapore Airlines (SIA) has taken delivery of its first Boeing 787-10 from the manufacturer’s production facility in North Charleston, South Carolina. SIA is the world’s first airline to take delivery of Boeing’s newest aircraft variant, which is due to enter commercial service from April 2018.

The 787-10s will feature SIA’s new regional cabin products, configured with 337 seats in two classes, featuring 36 Business Class and 301 Economy Class seats. The new products will be unveiled at an arrival ceremony in Singapore on 28 March 2018, after the aircraft’s delivery flight from North Charleston via Osaka. The Guestof-Honour for this event will be Mr. Khaw Boon Wan, Singapore’s Coordinating Minister for Infrastructure and Minister for Transport.

Constructed using lightweight composite materials, the 68-metre 787-10 is the longest variant of Boeing’s Dreamliner range of aircraft. With exceptional operating The aircraft – the first of 49 787-10s that SIA has on firm order - was formally efficiency and advanced technology, the newest addition to the Airline’s fleet is delivered at a ceremony today in North Charleston (evening of 25 March 2018 designed to offer a more tranquil cabin experience. Customers can look forward local time) attended by SIA CEO, Mr. Goh Choon Phong. Also in attendance were to customisable lighting preferences with large electronically dimmable windows, Boeing Commercial Airplanes President and CEO Mr. Kevin McAllister, Rolls-Royce cleaner air, a quieter and smoother ride.

Director Customers and Services – Civil Aerospace Mr. Dominic Horwood, some three thousand Boeing employees as well as invited guests.

SIA is the largest customer for the 787-10. Low-cost subsidiary Scoot is already an operator of both 787-8s and 787-9s, making SIA the first airline group in the world to “It is an honour for us to be the world’s first airline to take delivery of this amazing operate all three variants of Boeing’s Dreamliner family of aircraft. aircraft. The 787-10 is indeed a magnificent piece of engineering and truly a work of art. It will be an important element in our overall growth strategy, enabling us to In addition to the 49 firm-ordered 787-10s, SIA has a firm order with Boeing for 20 expand our network and strengthen our operations,” said Mr. Goh at the delivery 777-9s, which are due for delivery from the 2021/22 financial year. event.

“The delivery of the first 787-10 underscores our longstanding commitment to

VOL 21 |

8

April 2018 | www.theislandchief.com

Hotel and Restaurant Association of Bhutan (HRAB) Endorses South Asian Travel Awards (SATA) 2018 the country. Members range from restaurants to small family owned properties to major convention hotels. It is a non-profit, apolitical, mutual benefit organisation formed in September 2007.

H

otel and Restaurant Association of Bhutan (HRAB) has endorsed South Asian Travel Awards (SATA) 2018.

Hotel and Restaurant Association of Bhutan (HRAB) is a federation of HOTELS and Restaurants from all over

Asian region have already nominated their properties for this prestigious awards.

The regional recognition brand , SATA is currently endorsed by the Federation of Chambers of Commerce SATA is the most prestigious award for travel and and Industry in Sri Lanka (FCCISL), Colombo tourism stakeholders in the South Asia region. The Chamber of Commerce (CCC), Maldives Marketing brand is the first of its kind with affiliations from & PR Corporation (MMPRC), Confederation of regional associations ensuring the process within a Accredited Tour Operators (India), Association of smooth and having transparent procedure. Having a Travel Agents (ATA) Maldives, Association of Travel panel of senior representatives from destinations with and Tour Operators India (ATTOI), Association of firm knowledge and background of the industry making Professional’s in Tourism (APT, India), Kerala Hotel it unique and rich when honoured.

General Managers Club (KHGMC), Nepal Tourism Board (NTB), Liveaboard Association of Maldives According to Highrise, the organisers of the event, the (LAM) and India Association of Tour Operators third edition of the award, SATA 2018, is scheduled to (IATO). be held in Mumbai, India in October. This year’s awards consist of 37 categories in 10 segments and nominations Highrise was formed in 2007 as a graphic design and were accepted till 15th March 2018 via regional event management company and quickly expanded focal points or through a direct email to nominee@ into a full fledge marketing firm operating from Male’, satravelawards.com and online voting commenced from Maldives & Colombo, Sri Lanka. Highrise offers 26th March 2018 till 30th June 2018. comprehensive solutions and holistic approaches to challenges, that have made a significant difference to Highrise reports top brands operating in the South many well established organisations.

Maldives Exhibits at Seafood Expo North America

M

inistry of Fisheries and Agriculture and Maldives Fisheries Promotion Board together with Fisheries industry partners represented Maldives at Seafood Expo North America which was held from 11th March till 13th March in Boston, Massachusetts.

feel the pulse of the seafood industry. Through in-person conversations and meetings, as well as in the structured conference program, people can get a clear sense of the trends their peers are excited about, and engage in productive conversations about emerging challenges.”

Seafood Expo North America is the largest seafood industry event of its kind on the continent where suppliers from all around the world can bring their products to buyers from restaurants, supermarkets, catering firms, seafood markets, hotels, airlines, cruise lines and more.

The three-day expo consists of comprehensive conference program with more than 25 sessions, as well as a series of special events including a master class presentation, a chef demonstration, the 12th Oyster Shucking Competition and the Seafood Excellence Awards competition for Best New Retail Product and Best New Foodservice Product.

According to the event’s organiser Diversified Communications, the 2018 edition of the exposition features 1,341 exhibiting companies from 57 countries, including Fiji, Oman, Ukraine, and Venezuela with more than 258,360 net square feet of exhibit space.

“It is very impressive to see a packed convention centre with so many companies presenting their seafood products, services or processing equipment to the North American market,” said Mr. Wynter Courmont, Event Director for Diversified Communications.

“Walking the exhibit floor, you can see, hear, and

9

VOL 21 |

April 2018 | www.theislandchief.com

Maldives Showcase in Colombo, Sri Lanka

T

he first edition of Maldives showcase has been scheduled to take place at Taj Samudra, Colombo from July 26th to 27th 2018.

Maldives Showcase is organised by Highrise in association with Maldives Association of Travel Agents & Tour Operators (MATATO). The event was launched during late 2017.

The event will showcase businesses and individuals from various industries of the Maldives ranging from tourism, trade, talent and F&B sectors.

According to Highrise, the event organisers of the Maldives showcase, exhibiting and sponsorship opportunities are available. They have revealed that the event sponsorship would only include 1 Main Sponsor and 2 Co-Sponsors.

meter shell scheme and bare spaces will be available for booking. Interested parties are advised to call +960 7980088 or to email: manager@hightiseint. com for more information about the event and booking booths.

Highrise was formed in 2007 as a graphic design and event management company and quickly expanded into a full fledge marketing firm operating from Male’, Maldives & Colombo, Sri Lanka. Highrise offers comprehensive solutions and holistic approaches to challenges, that have made a significant difference to many well established organisations.

In addition to hosting The Maldives Showcase, Highrise has successfully initiated and organised successful local and international events such According to the General Manager, Mr. Mohamed as Maldives Living Expo, Maldives F&B Show, Shamin “Many companies have already expressed Vacations Expo, Print & Advertising Service Show, their interest towards the event and have reached us. South Asian Travel Awards (SATA), Sounds of As such, we invite all parties to take part and make Maldives to name a few. use of this opportunity. Due to limited availability, it will be served on first come first serve basis.” A 2x2

Jumeirah Launches Maldives First Ice Rink

T

ravellers heading to the Maldives are in for surprise as Jumeirah Vittaveli entertains their guests with the resort’s new icy wonderland while still being bordered by the tropics of the sandy coastline.

climate while still adhering to their core beliefs as a property aiming to improve its sustainability wherever possible. The ice rink, however, is perhaps the most novel attraction, since skaters have the unique opportunity to glide along the ice while watching the stunning views of the Indian Ocean.

his mark on our rink! I look forward to seeing the many happy faces of children and adults alike when they try out our beachside ice rink, while looking out over the ocean.”

an intimate escape or an indulgent family retreat.

The resort features beach-side and overwater villas, all which boasts stunning interiors with private pools and access to Unlike most artificial ice rinks, Jumeirah’s the sandy shores or glistening waters. The There are few sights more incongruous version is made using all synthetic sprawling 5-bedroom Royal Residence than an ice rink smack in the middle of materials, allowing the resort to forgo comes with private beach, spa, gym, two the Indian Ocean. But an 87-square meter “I congratulate the entire team here at the expenses of maintaining a sheet of swimming pools and its own dedicated rink has been built on Jumeirah Vittaveli’s Jumeirah Vittaveli for having managed ice in tropical weather. The artificial rink restaurant. famous sands, and despite the country’s to introduce a world-first to the Maldives was developed by Swiss company Glice, average temperatures of 81 degrees – an eco-friendly ice skating rink on a a company that manufactures artificial Impeccable choice and seamless Fahrenheit, this rink won’t melt away and tropical island is a true expression of our ice plates that gives the feeling of skating service shape the character of this is the first of its kind in Maldives. aim to ‘Wow’ our guests, not just with on real ice, which do not require water or resort paradise, where every detail has genuine service from the heart but with electricity to operate it. been meticulously crafted to inspire An experience unlike any other, guests innovative additions to our resort that journeys of discovery and enjoyment. at the resort can take a dip in the warm provide extraordinary experiences to Skating sessions are 2 hours long and A rejuvenating and relaxing Spa, a waters of the South Malé Atoll, then step the adventurous traveller,” said General operate daily from 1200 hrs to 1800 hrs well-equipped overwater gymnasium, off the powdery white beach and into a Manager Mr. Amit Majumder. and costs USD 50 including skating, a children’s club and 5 star PADI dive pair of skates to glide over the glistening protective gear and ice cream sundae. centre mean guests are always able to try ice skating rink.

“An immense thank you also goes to the something new. inimitable Evgeni Plushenko and his A 20-minute boat ride from Velana In its quest to constantly surprise guests, son Aleksander – we are honoured that International Airport, Jumeirah Vittaveli the resort management has found a way such a world class skater and enthralling offers unmatched diversity, subtle luxury to transport winter cheer into a tropical performer as Evgeni was the first to leave and personalised exploration, whether for

VOL 21 |

April 2018 | www.theislandchief.com

10

Aspiring chefs team departs to

for annual culinary training Lily International has provided Six Chefs working in Maldives the opportunity to undergo the training sessions at, one of the world’s most iconic institutes in Germany.

SchapfenMĂźhle is one of the oldest companies in the industry and are highly regarded company with state of the art facilities and filled with experts of the industry. The company is a strong upholder of traditional values by mastering new technologies without forgetting the roots of their trade and since its foundation in 1452, SchapfenMĂźhle has been one of the most prominent members of the baking trade. It is also an international provider with a broad range of innovative products, with a wide-ranging service portfolio.

11

VOL 21 |

April 2018 | www.theislandchief.com

VOL 21 |

April 2018 | www.theislandchief.com

“We feel quite excited and grateful for being provided with the opportunity take part in this workshop. We are honoured to be able to experience and learn straight from experienced trainers and staffs from SchapfenMühle, it will bring good improvement to our knowledge as well,” said one of the chefs who participated in this year’s training sessions.

“It is a good opportunity for everybody because Maldives economy depends on the tourism industry and the delicacy of the cuisines offered and the services provided in Maldives plays a vital role for the repeated visitors, which in turn increases the revenue of the Country.”

According to Lily International, the training sessions were held for five days with participants from countries across the world and supplies for the cuisines were supplied by none other than SchapfenMühle.

In addition to learning about the significance of healthy foods and how to create such cuisines the participants also learned about the new developments of the F&B industry in SchapfenMühle, and its facilities based in Ulm, which is not far from Munich.

Lily International has been providing this opportunity to chefs since 2014 with the purpose of renewing and modernising

the knowledge of chefs who are nominated from different resorts and hotels across the country get a better understanding of the new trends being developed across Europe’s bakery and pastry sector.

Lily International was established on 10 October 2000 and is a privately owned, importer and distributor of high quality internationally prominent brands of food and beverage, personal care, hygiene and cosmetics products.Lily International is a subsidiary company of the “Lily Group” which was established 35 years ago and is a significant market player in the wholesale, shipping, tourism and many other sectors.

Lily International works with companies in over 40 countries around the world.

Some of the major international brands represented by Lily International includes, Fonterra, Nestle’, Evian, San Pellegrino, Perrier, Diversey and many more.

As a staunch supporter of charity and other social events, Lily International believes in its contribution towards socioeconomic growth of the nation.

12

13

VOL 21 |

April 2018 | www.theislandchief.com

PATA Face of the Future 2018 Abdulla Ghiyas President of MATATO

A

bdulla Ghiyas, President of the Maldives Association of Travel Agents and Tour Operators (MATATO) – one of the most active NGOs in the Maldives dedicated to fostering and promoting the sub industry of local travel agents, is today named as the 2018 PATA Face of the Future. This is the most prestigious honour open to young tourism professionals in the Asia Pacific region.

Dr. Mario Hardy, CEO of the Pacific Asia Travel Association (PATA), said - “I would like to congratulate Abdulla on winning the 2018 PATA Face of the Future Award. His clear commitment to the responsible development of travel and tourism in the Asia Pacific region is highlighted by his more than 10 years of service with MATATO and his many other activities and partnerships in the industry. In addition, his unique experience and insights will be a welcome addition to the Executive Board.”

As the 2018 PATA Face of the Future, Abdulla will have extensive exposure at the PATA Annual Summit 2018 from May 17-20 in Gangneung, Korea (ROK).

He will be one of the speakers at the PATA Youth Symposium, be interviewed by BBC World News Presenter & Producer Sharanjit Leyl at the one-day conference and be one of the debaters at the UNWTO/PATA Leaders Debate. Abdulla will also be invited to join the 2018/2019 PATA Executive Board as a non-voting member and observer.

“I am truly overwhelmed and humbled to have been recognised with the prestigious PATA Face of the Future Award. This award is for the hard-working team at MATATO and Inner Maldives Holidays, and every dreamer out there for believing that there is always room for thinking bigger, pushing limits and imagining the impossible,” said Abdulla. “Today we are living in an era of ever evolving challenges and changes. The role of youth and students across the globe is being redefined and I believe younger generations can play a vital role in

travel and tourism. I look forward to work together with PATA and other travel industry stakeholders to further the role of youth and inspire them in joining this movement.”

Abdulla is a young energetic disrupter in the Maldivian tourism industry, who has changed the tourism landscape in the last few years by giving a voice to all Small Medium Enterprises in the industry.

MATATO is today considered the leading NGO in the Maldives with the association engaged in various activities such as advocacy and lobbying, training and workshops, fam trips, loan schemes via different financial institutions, recognition programs such as Awards, travel conferences and forums, publications and much more. The association last year organised destination stands and road shows, exhibiting brand Maldives in 14 countries around the world.

Abdulla is also a serial entrepreneur engaged in leading travel businesses and startups. He is the Deputy Managing Director of Inner Maldives Holidays, one of the largest inbound and outbound travel agency in Maldives. He is also a Director for Ace Travels Maldives and Spence Maldives, who are in a joint venture with Sri Lankan blue chip conglomerate Aitken Spence PLC. Having 14 years of experience in the travel and tourism industry, Abdulla was the youngest Board Director of the Maldives Monetary Authority (MMA) from 2014 to 2017.

He was also named by the Junior Chamber International (JCI) Maldives as one of the Ten Outstanding Young Persons in Maldives in 2010 for his role in business turnaround in Inner Maldives Holiday. Abdulla also contributes to the Consulate of the Republic of Seychelles to the Maldives as the Deputy.

VOL 21 |

April 2018 | www.theislandchief.com

14

For bookings or information contact: info@bes

15

VOL 21 |

April 2018 | www.theislandchief.com

Luxury Yacht Charter Latest arrival: Luxury Yacht Seven Seas Brand: Dominator 64S Length: 65 feet Cabins: 3

stdivesmaldives.com

VOL 21 |

SPONSORED CONTENT

16

April 2018 | www.theislandchief.com

Casa Mia

Beauty at the Heart of the Maldives

A

t the heart of Alif Alif Atoll, The Island Chief discovered a hidden Gem at Mathiveri Island. Casa Mia is a Guest House which far exceeds the demands of your average guest house offering guests service on par with that of an entry level resort.

30-minute seaplane ride, 1 hour 30 min by speed boat or 6 hours through public from the capital city, Male’. Given the increasing number of speed boat operators travelling between islands getting to mathiveri island was not too difficult and the Casa Mia staff are always available to help you arrange transfers to the island.

Casa Mia is strategically located right on the outskirts of the islands Bikini Beach, where guests can cross the ocean, canoe or ride along the ocean on The real beauty of the retreat lies in the fact that the property resides in a a seadoo to enjoy a private picnic on a beautiful and untouched sand bank location where nature is almost entirely untouched with locals comfortably just minutes away from the beach. living in houses made of stone and coral, sipping on coconut, fishing in the morning and staying true to the countries origins and way of life.

At Casa Mia Guests will be privileged to enjoy the essence of the Maldives at it truest and most beautiful. Being Located on the island of Mathiveri Its is not only a cultural trip but an all in one exotic experience because with a population of barely 900 from which you would be lucky to see even once you enter through the gates of Casa Mia you enter into a lush garden 50 people on an average day out exploring. It is almost like having a whole of flowers, passion fruit groves, lime trees and plethora of plants. Walking island for yourself. through the first thing you will notice is the beautiful salt water pool from which you just wouldn’t want to get out from. The lack of light pollution in The island of Mathiveri is located on the North Ari Atoll, which is about a the night time leaves the sky glowing with pretty twinkles of stars dancing

in the sky and you get a full view of it from the pool.

At Casa Mia a fully operational restaurant serving buffet meals with just the right amount of food so as not overwhelm but still keeping you fully satisfied really puts you at ease. During the three days we stayed we always had the choice of two different vegetable dishes, two main dishes and two forms of meat to chose from. Aside from the delicious variety of soup we had during lunch and dinner, Salads, Fruits and a scrumptious set of desserts were also available at every meal.

View Rooms, Beach View Rooms, The Private Villas and the Executive Suite. All the rooms at Casa Mia are air-conditioned, features beautiful wooden deco and come with its own private terrace both at the front and back entrance. The Rooms are spacious and come equipped with a mini bar, table, comfortable lounges on the terrace and rain showers in the bathroom.

The Executive Suite features a beautiful sitting room area with a huge flat screen TV, single bedroom and an outdoor shower and bathtub. The Private Villas are three stories high with the ground floor equipped with two rooms - a comfortable chill out lounge area with a Tv and sofas while The beach overlooking the property is so clear that it littoral sparkles under a spiral staircase leading to the second floor takes you to a huge terrace. It the sun light. The reefs are healthy and the ocean is teaming with marine doesn’t end there, going up another spiral staircase from the terrace takes life. Even as you walk and cross the beach a wide range of mantas can be you to a stunning roof top jacuzzi. seen swimming around even near the shore lines.

Casa Mia is not just a guest house but an experience. An experience where All 23 rooms at Casa Mia are built for maximum comfort and features over Culture, Beauty and Comfort blend together to bring you the best of what 4 different categories of accommodations for guests to pick from. Garden Maldives has to offer without maxing out your credit cards.

VOL 21 |

April 2018 | www.theislandchief.com

NEW OPENING

Asia Prestige Management Takes Over Ranveli Island Resort

H

ong Kong based Asia Prestige Management (APM) has successfully secured Ranveli Island Resort. The island is strategically located in South Ari Atoll of Maldives and only 25 minutes seaplane ride from Male City. The resort will be re-branded as Zazz Island Resort.

This acquisition is in line with APM’s strategy to expand strategically into key Asian markets and to further strengthen the presence of its Zazz brand.

South Ari Atoll offers one of Maldives’ most sought-after resort destinations.

With its location near Mamigili, it is close to the marine wildlife protected area where whale sharks can be spotted all year round. A seaplane ride transports guests to the island, surrounded by some of the world’s finest diving sites.

APM will partner with Unicorn Hotels & Resorts to manage the 100 villas resort which is scheduled to be opened in the second quarter of 2019.

Unicorn Hotels & Resorts is a smart, new-thinking hospitality management

company based in Bangkok, specialising in full hotel management, as well as offering a full range of management, operational, technical and development consulting services for hotels, restaurants, bars, clubs and beyond.

Headquartered in Hong Kong, Asia Prestige Management is a rapidly expanding property investment and hospitality management company which owns and operates hotels as well as manages independently owned properties.

The APM’s primary focus is the development and investment of high caliber properties and an unparalleled commitment to each properties continued success. Relentless in their pursue for excellence, APM aims to exceed expectations by delivering extraordinary hospitality management services and financial results.

Other projects under the management of APM includes Zazz Urban Thailand, Zazz Urban Vietnam and Treasure Oasis Hotel Cambodia.

18

19

VOL 21 |

匀攀愀 䘀爀攀椀最栀琀 䄀椀爀 䘀爀攀椀最栀琀 䌀甀猀琀漀洀猀 䈀爀漀欀攀爀愀最攀 圀愀爀攀栀漀甀猀椀渀最 ☀ 䐀椀猀琀爀椀戀甀琀椀漀渀 倀爀漀樀攀挀琀 䌀愀爀最漀 䠀愀渀搀氀椀渀最 䰀椀渀攀爀 愀渀搀 匀栀椀瀀 䄀最攀渀挀礀 䈀甀渀欀攀爀椀渀最 ☀ 匀栀椀瀀 䌀栀愀渀搀攀氀氀椀渀最 䌀爀甀椀猀攀 䰀椀渀攀爀 ☀ 夀愀挀栀琀 䄀䌀䔀匀 䄀琀漀氀氀 䌀漀渀琀愀椀渀攀爀 䔀砀瀀爀攀猀猀 匀攀爀瘀椀挀攀 刀攀攀昀攀爀 䰀漀最椀猀琀椀挀猀 琀漀 刀攀猀漀爀琀猀

䄀匀䤀䄀 䘀伀刀圀䄀刀䐀䤀一䜀 倀嘀吀 䰀吀䐀 䜀甀氀栀攀攀 䔀愀猀愀 䬀愀氀攀礀昀愀愀渀甀 䄀氀椀 䴀愀渀椀欀 䈀甀椀氀搀椀渀最 ⠀㘀⼀䘀⤀ 䴀漀栀愀洀攀搀 䤀猀洀愀椀氀 䐀椀搀椀 䜀漀愀氀栀椀Ⰰ 䄀栀洀愀搀攀攀 䈀愀稀愀愀爀 䴀愀愀昀愀渀渀甀Ⰰ ㈀ ㄀㠀㐀 䴀愀氀攀✀ 䌀椀琀礀Ⰰ 刀攀瀀甀戀氀椀挀 漀昀 䴀愀氀搀椀瘀攀猀

吀攀氀㨀 ⠀㤀㘀 ⤀ ㌀㌀㐀 ㌀ 㐀㄀Ⰰ 䘀愀砀㨀 ⠀㤀㘀 ⤀ ㌀㌀㐀㌀ 㐀㈀ 䔀洀愀椀氀㨀 椀渀昀漀䀀琀栀攀愀猀椀愀昀漀爀眀愀爀搀椀渀最⸀挀漀洀 圀攀戀㨀 眀眀眀⸀琀栀攀愀猀椀愀昀漀爀眀愀爀搀椀渀最⸀挀漀洀

April 2018 | www.theislandchief.com

VOL 21 |

April 2018 | www.theislandchief.com

MALDIVES’ 1ST FEMALE EXECUTIVE CHEF AUTHORIZED DISTRIBUTOR

Lily International Pvt. Ltd | H. Coal Field, 2nd Floor | Kalhuhuraa Magu | K. Male’, 20085, Republic of Maldives T: +960 333 2882 | F: +960 333 2893 | E: info@lily-international.com | W: www.lily-international.com

20

21

VOL 21 |

April 2018 | www.theislandchief.com

E v e r y g r a i n o f K o h i n o o r B a s m a t i R i c e i s a g e d f o r a m i n i m u m o f 1 y e a r, w h i c h b r i n g s o u t t h e r e a l c h a r a c t e r i s t i c s of these grain in their best form.

Having an average length of about 7.30 mm, these grain on cooking, let show off their superiority and elongates up to more than 15mm.

L i k e t r u e c h a m p a g n e c o m e s o n l y f r o m t h e C h a m p a g n e r e g i o n i n Fr a n c e , t r u e b a s m a t i i s g r o w n o n l y i n H i m a l a y a n f o o t h i l l s k n o w n a s t h e Te r a i r e g i o n i n I n d i a . B a s m a t i d e r i v e s i t s u n i q u e c h a r a c t e r i s t i c s f r o m t h e fi n e a l l u v i a l s o i l o f t h e Te r a i t h a t i s n u r t u r e d b y m o n s o o n s a n d H i m a l a y a n g l a c i a l m e l t s .

Kohinoor basmati is about 12 times aromatic more than any other variety of rice.

The grains retain a hint of firmness, goes fluffy and stays separate. No sticking, no clumping. With its long pearly g r a i n s , a p l a t e o f K o h i n o o r b a s m a t i r i c e i s a v i s u a l d e l i g h t t o o.

K o h i n o o r b a s m a t i b e c o m e s b e t t e r a n d b e t t e r w i t h a g e – L i k e q u a l i t y w i n e s , b a s m a t i ’s q u a l i t y, fl a v o u r a n d c o s t t o o g o n o r t h w a r d s w i t h a g e i n g . T h e o l d e r t h e g r a i n , t h e s u p e r i o r t h e fl a v o r.

B a s m a t i m e a n s ‘ t h e q u e e n o f f r a g r a n c e’ i n H i n d i a n d t h e r e c o u l d n o t b e a m o r e s u i t a b l e n a m e f o r t h i s i m m e n s e l y a r o m a t i c r i c e v a r i e t y.

K o h i n o o r i s i n c l u d e d i n t h e G U I N N E S S W O R L D R E CO R D S f o r m a k i n g t h e l a r g e s t b i r y a n i i n t h e w o r l d . I t w e i g h e d 14.060 tonnes (30,996 lb).

Incredible as it may sound - 868,500 finest basmati grains flow out every second from Kohinoor factories.

If on one hand, Kohinoor Basmati Rice is the first branded food from India to be served on board Malaysian A i r l i n e s , t h a n o n t h e o t h e r h a n d , K o h i n o o r h a s a n e l i t e l i s t o f c u s t o m e r s t h a t i n c l u d e s t h e R o y a l Pa l a c e s o f B r u n e i , Emirates and the Sultanate of Oman.

S o i f y o u w i s h t o d i s c o v e r w h a t m a k e s b a s m a t i t h e b e s t r i c e e v e r, d o b e s u r e t o p u r c h a s e a K o h i n o o r b a s m a t i r i c e next time.

VOL 21 |

22

April 2018 | www.theislandchief.com

6 Tips for Hotel Customer Service in 2018 Providing Good Customer Service to your Hotel Guests is critical to the Hotel’s survival. Providing Good Customer Service is simply achieved through offering Good Quality Products and Services? But this does not mean providing the “Best available”, but rather providing “what is expected – because it is promised” - Always.

If you want to establish a reputation for Good Customer Service, you need to be able to resolve customer complaints if mistakes do occur. Here’s how to resolve Customer Complaints. ▷ Establish a Customer Service Policy. When Hotel Employees are faced with a situation, your Employee should know how to handle the situation, such as arranging a refund, offering an apology and how to document the transaction. If your Employees know how to deal with a situation, the need to call their Manager is minimized and the conflict is resolved in a faster manner. ▷ Train ALL Hotel Employees. Once you have established your Hotels Customer Service Policy - you must train ALL personnel on how to handle complaints from Hotel Guests.

Always be polite and stay calm. No matter how irate the Hotel Guest is you need to stay calm. Do not engage the customer by reacting to the situation. You will only add to their hostility. You need to understand that the Hotel Guest is frustrated because the product or service that they are getting from your Hotel is not what they expected and it’s your job to make things better. ▷ Always listen to the Hotel Guest. Take the time to listen to the Hotel Guest so you know exactly what the problem is. Do not interrupt the Hotel Guest, but you may divert the conversation if they are repeating something they have already said before. ▷ Repeat back what the Hotel Complainant has said. To make sure you understand the Hotel Guest’s specific complaints - use short and clear sentences to describe their situation back to them, to make sure that you have understood it clearly. This will validate the customer and let them know you really understood them. ▷ Offer a solution. Be ready to provide a solution to the Hotel Guest’s complaint. This shows that you and the Hotel are willing to take steps to keep Hotel Guests happy. This goes a long way in pleasing your Complainant and re-establishing a good reputation with them.

In some cases, you may need to divert from the Hotel policy because some situations may be more damaging to the Hotel than others.

Remember that with social networking sites and blogs, customers aren’t afraid to talk about their experiences when they are dissatisfied. And of course, remember that when a Guest is happy with your Hotel, they will tell far fewer people than when they are displeased, when they will let at least ten other people know. So it is important you address any complaints immediately and do so in a calm and professional manner.

MATATO Promotes Maldives As A Destination At VITM

M

aldives Association of Travel Agents and Tour Operators (MATATO) is represented Maldives as a destination at the Vietnam International Travel Mart (VITM).

Hanoi, its prime aim is to boost all three travel pillars: outbound, inbound and domestic. VITM is an excellent platform for national tourism organisations and tourism-related businesses to promote, network, and increase awareness Along with the officials from MATATO, about destinations and brand names. local PR firm Maldives Getaways and Participating in VITM creates an resorts such as Villa Hotels, Amaya unparalleled chance to engage and Kuda Rah and Kihaa Maldives are also expand business, especially for the taking part in the fair which opened on outbound travel segment.\ 29th Matchand will last until 1st April at the Friendship Cultural Palace, 91 Tran Maldives Association of Travel Agents Hung Dao Street in Hanoi’s Hoan Kiem and Tour Operators (MATATO) is a district. non-profit organisation that has been working in the last ten years to foster With the theme “Online Tourism, and promote SMEs of local travel agents.

Vietnam’s Tourism Advances in Industry 4.0”, VITM 2018 aimed to encourage The association has engaged themselves and support travel enterprises to access in various activities over the years from opportunities in the digital era by advocacy, training and workshops, applying modern technology in selling travel trade fairs in many parts of the their products, thus promoting their world, media FAM trips, government capacity to attract and serve customers lobbying, recognition programs such as online.

Awards, travel conferences and forums, publications, destination marketing, An exclusive exhibition area has been whistle-blower programs, representation set up by online travel businesses as and much more. well as agencies providing technological solutions for tourism.There are In recent years MATATO has increased some 500 pavilions with nearly 700 the number of travel trade events. Last enterprises from 45 cities and provinces year, MATATO along with tourism around Vietnam and 21 countries and industry representatives showcased territories, introducing and offering the Maldives at 15 international travel products, including more than 40,000 shows and exhibitions. MATATO has discounted air tickets and 15,000 also revealed that it plans to participate discounted package tours. in 19 international travel trade fairs and exhibitions in 2018.

VITM is the leading travel fair in Vietnam and one of the key travel shows in the region. Held once a year in

23

VOL 21 |

April 2018 | www.theislandchief.com