The Islandchief, Travel Tabloid 36 | July Issue 2019 by The islandchief

Email : news@islandchief.com | Hotline : +960 7986626

VOL 36 | July 2019 | www.islandchief.com

South Asian Travel Awards 2019 - Gala scheduled for September

- Evaluations to Complete by July Page: 20

Four Seasons Resort Maldives at Landaa Giraavaru Launches Community Football Tournament Page: 9

Exclusive Interview with

MTCC conducts Yanmar Service Campaign 2019

Roshan Madurawala

Country Manager of Ace Travels Maldives and Ace Aviation Services Maldives

Page: 10

Page: 16

VOL 36 | July 2019 | www.theislandchief.com

AVIATION PRESS

MACL tests first live flight operation at Velana International Airport’s New Southwest Apron Maldives Airports Company Ltd tested the first live flight operation at Velana International Airport’s new southwest apron on 26th June 2019. Maldives Airports Company Ltd tested the first live flight operation at Velana International Airport’s new southwest apron on 26th June 2019. The test operation was a success, demonstrating the maneuverability of aircraft and ground handling equipment to comply with ICAO safety requirements. The 70,000 sqm of aircraft parking space is the first phase of the three. The first phase has three Code E Multiple Aircraft Ramp system (MARS) stands, two dedicated Code E stands and

one dedicated Code C stand which will have the capacity to park a combination of 5-wide bodied aircrafts with 1 narrow bodied aircraft or 2 wide bodied aircrafts with 7 narrow bodied aircrafts. The new apron awaits its final certification from Maldives Civil Aviation Authority (MCAA) & Directorate of Aviation Security Administration (DASA) for commercial use.

Blue Panorama begins Chartered Flights to Maldives

Poland’s Itaka and Maldivian travel agency Sun Ocean begins chartered flights by Italian airline Blue Panorama between Maldives and Poland. A welcoming event along with a press event was held at Velana International Airport to welcome the crew of the first flight. The event was supported by MMPRC, Maldives Airports Company Limited, Uhc hotel and Blue Panorama.

The Managing Director of Sun Ocean Mr. Abdullah Rasheed said they estimate an average arrival of thousand tourists per month via the weekly flights. Speaking at the press event, the Managing Director of MMPRC, Mr. Thoyyib Mohamed said “We acknowledge the efforts of private parties and the role they contribute in the development of the Maldives tourism industry. Initiatives

like this play a vital role in the progress of the tourism industry of Maldives. These operations will most definitely help the marketing efforts of Maldives as a destination. We will always welcome and support private parties who work for the betterment of the industry.”

arrivals. He added that the MMPRC is conducting several marketing activities for Europe this year.

Poland has shown an increase in arrivals to Maldives in the past five years. Although the total number of arrivals from Poland remains low, at 12, 000 He remarked further on arrivals in 2018 - it was a rapid the importance of a direct growth of 38.2% compared to connection between Poland and the year 2017. the Maldives in terms of tourist

VOL 36 | July 2019 | www.theislandchief.com

AVIATION PRESS

Gulf Air to Start Flights to Maldives Gulf Air, the flagship carrier of the Kingdom of Bahrain, welcomed the airline’s third Airbus A320neo on 22nd June 2019, and plans to begin operating to Gulf Air’s newest destination – Malé on 26th October 2019. Maldives Airports Company Limited (MACL) also revealed that they had discussions with Gulf Air back in 2017 to start operating its flights to the Indian Ocean holiday destinations. The new aircraft delivery is part of a major fleet development project, which the airline expects to receive a total of 12 Airbus A320neo aircraft by the end of year 2023.

destination that fits perfectly in our new boutique strategy where we cater to the premium traveller seeking a tropical holiday wrapped in luxury, endorsed by our excellent connectivity through Bahrain International Airport”

Gulf Air will operate 5 weekly nonstop flights from Bahrain International Airport, departing at 2320 and landing at 0625 local time and then an onward journey to Colombo at 0725, landing at 0925. The return flight begins from Colombo at 1655, arrival in Malé at 1755 and departing to the Kingdom of Bahrain at 1855, landing at 2205. The A320neo is also more eco-friendly with 5,000 tonnes less CO2 emissions “We are proud of this fantastic Gulf Air’s A320neo is the most per year per aircraft, and nearly 50 milestone as we continue with our advanced and fuel-efficient version of percent reduction in noise footprint brand promise in expanding our the single-aisle A320 aircraft family. compared to previous generation fleet along with our network” stated Featuring the widest single aisle cabin aircraft. Krešimir Kučko, Chief Executive Officer in the market, the new aircraft is of Gulf Air. He also stated that “With equipped with LEAP-1A engines from The number of tourists visited its tranquil beaches and crystal clear CFM International and feature large the Maldives from Middle Eastern waters; the Maldives is a breath-taking wingtip devices known as Sharklets. countries exceeded 52,000, which is a

5.9% increase from the 49,000 in 2017. The growth is estimated to continue this year as well, seeing as arrivals from the Middle East was at 16.7% growth during the first four months of the year, which reached 19,000 from 16,000 accounting the same period of last year.

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VOL 36 | July 2019 | www.theislandchief.com

NEW OPENINGS

The Residence by Cenizaro Opens its Second Hotel in Maldives

The Residence Maldives at Dhigurah opened its doors on 1st June 2019 – nestled in the beautiful Gaafu Alifu Atoll – and adjacent to The Residence by Cenizaro’s first property, The Residence Maldives at Falhumaafushi. The two resorts will be connected by a bridge – enabling guests to travel between the two with ease – and forming one of the largest resort offerings in the Maldives. The Gaafu Alifu Atoll is found in the South of the Maldives and can be accessed by both seaplane and domestic flights. All of Dhigurah’s 173 spacious beach and water villas overlook the dappled turquoise waters of the ocean and each one has its own private pool. Rooms are designed with plenty of natural light and

crafted using the finest local materials, blending the beauty of traditional Maldivian architecture with contemporary flair. Aimed at families, Dhigurah introduces 12 new two-bedroom beach and water pool villas, with more on-land options, perfect for younger children.

said: “With The Residence Maldives at Dhigurah we are creating a new offering for our guests. The hotel will – as always – be an authentic expression of The Residence philosophy; with its own story to tell and a combination of both Maldivian and global influences to give it a unique sense of place. With The Residence Maldives at Dhigurah, we want to The opening of The Residence Maldives at Dhigurah create a hotel that is both the perfect place to relax will take The Residence by Cenizaro’s hotel portfolio and an ideal spot for families to let loose and have to six – Mauritius, Tunis, Zanzibar, Bintan and the fun.” He adds, “This is a really exciting time for The Maldives. Further expansion is planned over the Residence by Cenizaro as we look to expand the next two years with three hotels in Tunisia – Douz, portfolio and we are absolutely thrilled with this The Medina of Tunis and Djerba Island. new opening.” Gary Xie, Director for Cenizaro Hotels & Resorts

Iconic Luxury Hotel Brand Debuts Unforgettable Island Escape in the Maldives With Waldorf Astoria Maldives Ithaafushi privacy of their villa.

World-Class Dining Concepts Continuing the brand’s legacy as a pioneer in culinary innovation, Waldorf Astoria’s landmark opening in the Maldives will feature an unparalleled array of choices for its guests with 11 celebrated specialty-dining venues — many of which are brand new concepts developed with the Waldorf Astoria guest in mind. Hilton’s iconic luxury hotel brand, Waldorf Astoria Hotels & Resorts announces the highly anticipated opening of Waldorf Astoria Maldives Ithaafushi on 1st July 2019 — setting a new standard of luxury in the Maldives. The 122 all-villa resort spans across three interconnected islands, including an independent private island for those seeking an exclusive enclave equipped with a dedicated staff and luxury amenities. A short 30-minute yacht journey away

from Velana International Airport, the iconic resort paradise boasts 11 world-class, specialty dining venues, a plethora of activities for guests of all generations and a personal concierge service giving guests the freedom to create memories that last a lifetime. “Asia Pacific is enjoying a golden age of travel, and the launch of Waldorf Astoria Maldives Ithaafushi is part of the growing momentum of Hilton’s Luxury and Lifestyle portfolio throughout the region,” said Alan

Watts, president, Asia Pacific, Hilton. “This is especially significant as the Maldives becomes an increasingly popular destination for global travelers. “

Exceptional Experiences Waldorf Astoria Maldives Ithaafushi offers guests an endless number of remarkable experiences designed for both couples and families alike. The calming ambience of the Waldorf Exclusivity and Space Each luxuriously appointed beach, reef Astoria Spa invites guests to indulge in and overwater villa opens onto either a range of invigorating treatments — all from the tranquility of an overwater a white sand beach or an expansive or garden villa. Nearby, soft white sand deck and features a private infinity beaches provide the perfect backdrop pool with uninterrupted views of the Indian Ocean, allowing guests to bask for a day spent in the sun, while the 40-meter Mirror Pool is an ideal place in the island’s natural beauty in the to cool down.

VOL 36 | July 2019 | www.theislandchief.com

NEW APPOINTMENTS

Vice President Operations & General Manager appointed at CROSSROADS Maldives and SAii Lagoon Maldives S Hotels & Resorts has announced the appointment of two highly-skilled and experienced General Managers for its two new resorts at CROSSROADS Maldives, the largest integrated resort in the Indian Ocean. Swiss hospitality expert Martin van der Reijden has been named as General Manager of SAii Lagoon Maldives, a lifestyle resort created for couples, families and friends in search of a playful destination getaway. He is also the Vice President of Operations for CROSSROADS Maldives.

General Manager of SAii Lagoon

General Manager, Hard Rock Hotel

& Vice President Operations,

Maldives :

CROSSROADS Maldives:

Tolga Unan

Martin van der Reijden

In addition, Twenty-year hotel industry veteran Tolga Unan has been appointed as the General Manager of Hard Rock Hotel Maldives, the first Maldivian outpost of the world-famous musicthemed resort brand. He is expected to lead the development and opening of the hotel, ensuring overall smooth and successful operation, across its food and beverage outlets, rooms, and all

other Hard Rock amenities and programs on site. Tolga has a wealth of experience as a General Manager, Managing Director and Director of F&B prior to joining Hard Rock Hotel Maldives, after two years as Managing Director of Naked Retreats in Shanghai, China. Before leading the operation of two resorts, as well as directing the pre-opening of one esort and the development of pipeline operations. He also spent several years with Doubletree Hilton coordinating regional food and beverage for all its China properties, moving on to Banyan Tree Sanya Resort & Spa and Intercontinental Qingdao as the General Manager. Having spent nearly 20 years in China, South East Asia and the USA managing hotel operations, Tolga brings a vast scope of knowledge to Hard Rock Hotel Maldives as he steps into his new role as the General Manager.

Noel Cameron Appointed General Manager At Huvafen Fushi Maldives Huvafen Fushi Maldives has appointed Noel Cameron as its General Manager, welcoming him back to the timeless Maldivian icon after nine years.

Asia Trading IC-December 2018.pdf 1 11/30/2018 10:45:47 AM

Having worked with leading international hotel brands such as Hilton and Constance Hotels, and having served in leadership positions with some of the most luxurious resorts in highly sought after locations such as Mauritius, Seychelles, Bali, Vietnam and France amongst others, Noel brings exceptional creativity and expertise to his new yet

familiar role at Huvafen Fushi. He will guide the resort on its transcendent journey to a bold, sophisticated future back under the management of leading local resort operator Universal Resorts. Noel, who served as the General Manager of Huvafen Fushi from 2009 to 2011, will drive the collective vision to redefine this Maldivian paradise once again, retaining its intriguing allure and sense of natural wonder whilst creating a renewed sense of sophistication.

Conceptualised and opened over a decade ago by Universal Resorts, Huvafen Fushi built a deserved reputation amongst dynamic connoisseurs, seduced by the sensuous embrace of this iconic island. Now back in the arms of Universal Resorts, the perennial poise and allure of this fashionable global icon has been lovingly rekindled; reinvigorated for a new generation of sophisticates drawn irresistibly by the promise of a glamorously grown-up rendezvous.

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Surrounded by nothing but turquoise lagoon which melts into sapphire blue, the island of Kihavah and her pure white sands rise up out of the ocean like a mirage. Located on the Baa Atoll in a UNESCO Biosphere Reserve, Anantara Kihavah Maldives Villas invites you to imagine your own paradise. Snorkel with mantas and Hawksbill sea turtles. Stargaze into the night. Dine on a deserted sandbank or beneath the oceanâ&#x20AC;&#x2122;s surface.

For more information and reservations please contact +960 664 4111 or reservations.maldives@anantara.com LIFE IS A JOURNEY.

VOL 36 | July 2019 | www.theislandchief.com

ISLAND PRESS

Kihaa Unveils the Biggest Resort Villa in Maldives

Kihaa Maldives has unveiled its 10-bedroom The Kihaa Signature Residence, the largest resort villa in Maldives. Fringed by tall palm trees and facing the crystal waters, the elegantly stylish and indulgently luxurious 10-bedroom residence is ideal for families and friends seeking an exclusive escape. It is designed as a “resort within a resort” to ensure maximum seclusion and complete privacy for every guest whilst offering all the luxuries of a five-star hotel in a tropical paradise.

which stretches the entire circumference of the island and a lively coral reef. In addition to The Kihaa Signature Residence, there are 124 villas combining contemporary and classic features such as elegant furniture, romantic four poster beds and exotic rattan lounge seats.

The resort has recently unveiled an exquisite new infinity pool and bar along with a delightful extension to the Malaafaiy Restaurant, and new a cozy Wine Loft, Hanifaru Bay Tea House with private Featuring peaceful architecture, the residence offers sand castle dining where guests can expect the innovative modern comforts, including specialized same quality of service throughout. The overwater Kihaa in-villa amenities and extravagant luxuries to Kihaa Spa is a serene sanctuary surrounded by make guests feel at home. Guests are also able to soothing views and sounds of the ocean, where enjoy unique experiences without stepping out of guests can fully enjoy tranquility and relaxation this secluded sanctuary. One-of-a-kind in the very truest sense, The Kihaa Signature Residence has Scuba diving is one of the most popular activities at been designed, built and finished with the ultimate Kihaa, which is accessible by a 20-minute domestic guest experience in mind. plane ride from the main Velana International Airport. Guests can explore the area’s top dive Set within the sparkling waters of UNESCO sites featuring mega fauna including whale sharks Biosphere Reserve of Baa atoll, Kihaa Maldives and manta rays, and also visit the famous Marine is located on a picturesque 600m-long island Protected Area of Hanifaru Bay for snorkeling. festooned with jungle foliage, a white sandy beach

Internship of a Lifetime at Coco Collection

Luxury travel brand Coco Collection has announced an internship of a lifetime as part of its continuing partnership with the Olive Ridley Project - a charity that works to rescue, rehabilitate, and protect sea turtles in the surrounding Baa Atoll.

The lucky competition winner will be flown out to the beautiful Coco Palm Dhuni Kolhu resort in the Maldives for two weeks in August, where they will work at The Marine Turtle Rescue Centre. Located in a UNESCO Biosphere Reserve, the island is no stranger to incredible marine life in the stunning nearby reefs; however, as the first and only veterinarian-led turtle rescue centre in the Maldives, the Olive Ridley Project is seeing an increase in the number of turtles being brought to the centre for rehabilitation through various means.

missions to collect turtles in need. They will also be able to interact with guests who visit the centre, giving them information on the turtles staying at the centre and attending any Olive Ridley Project presentation evenings. Duties will also include guest posts on the Olive Ridley Project’s social media platforms, to update on their personal progress and show a behind-the-scenes look of the Rescue Centre.

Coco Palm Dhuni Kolhu’s General Manager, Siraj Waseem, said: “We are looking forward to receiving applications for this once-in-a-lifetime opportunity for one lucky winner to come and join The Marine Turtle Rescue Centre. Coco Collection is dedicated to their continued efforts to care for the environment and recognise the need for sustainability, and we hope this internship will help to highlight the fantastic work the Olive Ridley Project is achieving on An internship like no other: the chosen Coco Palm Dhuni Kolhu.” winner will stay in a truly tropical paradise in a beautiful guest villa Martin Stelfox, Founder and CEO of The intern will have the chance to and have full board benefits at Coco the Olive Ridley Project, said: “This gain valuable veterinary experience Palm’s Cowrie restaurant. They will internship is a fantastic opportunity to from one of the UK’s leading specialist also be gifted some of the fantastic highlight the important work carried turtle veterinary surgeons, Dr Claire experiences available to guests of the out by the Olive Ridley Project. In Petros. Their daily duties will include resort, such as a Sunset Cruise and a four years, the partnership with Coco feeding the turtles, cleaning tanks, guided group snorkelling trip in the Collection has gone from strength to observing surgeries and medical stunning Baa Atoll. strength and the dedicated Rescue procedures, and attending rescue Centre on Coco Palm Dhuni Kolhu has

rehabilitated over 40 turtles. Marine conservation is more prevalent than ever before, and we are delighted to be offering a lucky intern a handson experience working with such beautiful animals to help sustain their existence.” The Olive Ridley Project together with Coco Palm Dhuni Kolhu also offers a unique 3-month turtle internship exclusively for Maldivians, where local students are taught about turtle husbandry and turtle medicine. The intern works alongside the veterinarian at the rescue centre, assisting them with surgeries and the daily running of the centre. This paid internship offers a one-onone opportunity to work with an experienced vet in turtle conservation. For more information about the Maldivian-only internship, please contact vet@oliveridleyproject.org

VOL 36 | July 2019 | www.theislandchief.com

ISLAND PRESS

Kandolhu Maldives Launches New All-Inclusive Spa Concept

The new refined spa program at Kandolhu Maldives has given its guests a chance to indulge in the healing powers of touch treatment. The new offer provides unlimited access to the entire range of spa treatments including VOYA body experiences, YonKa facial treatments, skincare options and a wide range of specialized massages. Skilled therapists tailor daily treatments and activities to the needs of the guests.

From visit frequency to type of treatment, there are no restrictions, and all guests booked for this package will be provided with curated educational videos, Manduka towels and mats - specially designed wellness drinks and healthy blended fruit plates. All VOYA and Yonka retail products sold at the spa are offered for a preferred discount. Kandolhu Maldives Well- Inclusive Spa Program distinguishes the resort from the most offering only a la carte menu choices. It’s gone the extra mile to provide their guests with better value and additional facilities.

Spa, our new all-inclusive spa program, as an offering at Kandolhu Maldives”, says Resort Manager Marc LeBlanc. This is another notch to our continued and evolved products and services, and we intend to provide for both new and repeat guests alike. We feel this enhances our incredible spa offering by pushing the wellness element to newer heights, an experience our guests will certainly appreciate and are demanding now. Enhancing the value of the quality of stay and experience is always top of mind for us, says Marc.

“We are thrilled to have launched our Well Inclusive

Four Seasons Resort Maldives at Landaa Giraavaru Launches Community Football Tournament Football brings people together. In order to strengthen the bond between the 13 islands of the Maldives’ UNESCO Biosphere Reserve - Baa Atoll, Four Seasons Resort Landaa Giraavaru initiated and sponsored the Baa Football Challenge 2019. The event was inaugurated by the Minister of Tourism, Mr. Ali Waheed. This event will be the country’s biggest resort organised football event. The tournament is scheduled to take place in Eydhafushi, Baa atoll’s capital, between 1 – 20 July 2019, with one game to be played each day. It is open to all ages with each team required to have a minimum of three players under 21 years old. Aside from receiving the Baa Football Challenge Trophy and bragging rights for a year! the winning team will have the opportunity to choose the location to defend their title in 2020.

Commenting on the launch of the new tournament, Four Seasons Landaa Giraavaru’s General Manager and Regional Vice President Armando Kraenzlin said: “As inhabitants and residents of the Baa Atoll UNESCO Biosphere Reserve we share an incredible setting and story, each bringing our unique island culture to the mix. For this – and so many other reasons – the Football Challenge is about exploring and expanding our sense of community, something that we all benefit from.” To date, 11 of the atoll’s 13 islands have confirmed participation and optimism is high that the remaining 2 won’t want to miss out!

Exclusive Interview with

Roshan Madurawala Country Manager of Ace Travels Maldives and Ace Aviation Services Maldives We sat with this aspiring young man to hear his story on how he drive sales, with the equal enthusiasm and energy he puts to give the ball a whack at his favorite sport. Can you tell us a bit about your professional experience and history? I left school at the age of nineteen in 2006 and joined SriLankan Airlines as an intern at the Flight Operations Department. My responsibilities as a trainee included overseeing crew rosters. Six months later, I was transferred to SriLankan Airlines e-Commerce division where I worked around the airlines’ internet booking engine and attended online inquiries. I also worked close with SriLankan Holidays, the airlines’ leisure arm. Six months later, I received an opportunity from Aitken Spence PLC, a Sri Lankan blue chip conglomerate with operations in South Asia, the Middle East, Africa and the Pacific. I was offered to work in the Maldives for a SriLankan Airlines Passenger Sales Agent (PSA) for Ace Travels Maldives, a joint-venture between Aitken Spence and Inner Maldives Holidays. It was an opportunity too good to say no to, so I immediately accepted the offer and began my journey into the Maldives in October 2007, twelve years ago. This was also the first appointment of a SriLankan Airlines Passenger Sales Agent directly by the airline. My position was a Ticketing and Reservations Agent and worked in the counter along with my manager, supervisor and colleague. We began the operation with five staff including a finance officer. Our performance in sales was very aggressive in the market then, by December 2007 we were able to capture a market share of 25 percent. By August 2008, we were able to increase our market share by a further 10 percent totaling to 35 percent, and by the end of the year, we had 40 percent. In 2009 September, I was promoted as the Head of Operations, by then we have captured 55 percent of the SriLankan Airlines market share in the Maldives sales territory. In the Aitken Spence Group, I was also the junior in line to be the next Manager. In December 2010, our market share surpassed the former General Sales Agents. A year later in December 2011, Ace Travels Maldives was appointed as the new General Sales Agent of SriLankan Airlines in Maldives. We also established Ace Aviation Services Maldives, under which we continued the SriLankan Airlines General Sales Agent. I was the Business Development Manager for both, Ace Travels Maldives and Ace Aviation Services Maldives from November 2011 until end of October 2016, and have been serving as the Country Manager

for both companies since November 2016. Please tell us how Ace Travels Maldives and Ace Aviation Service Maldives, distinguishes itself from other competitive brands in the segment? It’s the people and our team here that drives us! We may have our unique ways at the work environment, but to be very frank, I have not seen or heard of this unity and family bond that we have here among others in the same business. We have very passionate people onboard who brings in several years of experience and are responsible in what they do every day. It is a crucial factor to have the right people to attend your customers. The essence of our strength is backed by our local partner as well as internationally.

to travel to Colombo, not only with SriLankan Airlines, but with any carrier from Malé. But, then, we are seeing a drastic improvement since then, it’s slowly picking up and could take an year to get back where we were. It is certainly a hit on a major scale! How do you maintain work life balance?

I am an avid cricketer - a member of the local expat team and I have also served as a member of the Maldives National Cricket Team. I have participated in a few tournaments and cricket has always been a serious hobby of mine. I play cricket every other weekend. Apart from that, I also travel within the Maldives as well as overseas for work and with family, and there is a lot of sales calls though. I may be traveling to resorts often during the weekends, but also We have a huge competition among the airlines, with the purpose of securing business. So, this but I don’t think we have anything significant is a country where you can actually balance among the travel companies. both, work and pleasure. What are your thoughts on the current state of What are some of the daily challenges you face the Maldives and the market for the Indian Sub- in this industry? continent? Competition from low cost carriers has been We sustained an excellent market share until an everyday challenge in this industry. From end of 2017, but then there were new airlines a human resource perspective, finding the coming in, especially the low-cost carriers. right people is also difficult, something many Some of the airlines increased its frequencies organizations are struggling with, and we need along with direct operations which contributed to have more HR developments locally to to the impact. The competition has certainly control the high employee turnovers and need become very aggressive, mainly due to low to educate youth about the future challenges. fares. And, if you look at South-east Asian and However, I admire challenges as it helps to the Indian Sub-continent, SriLankan Airlines take right decisions and motivates ongoing still dominates the major traffic inbound as well operations. outbound. Maldives is a premier destination for SriLankan and currently operates 29 weekly Following the Easter Sunday attacks, hotel flights to Malé and Gan. In wake of the recent occupancy across Sri Lanka plummeted by incidents in Sri Lanka, effective from July 85% to 90%, triggering calls for urgent revival 25, SriLankan Airlines will operate its Narita measures. What actions has Sri Lankan Airlines flight directly to Maldives from Japan, and via taken as part of the recovery? Colombo to Narita until end of February 2020. One of the first actions taken by SriLankan The aftermath of Sri Lanka’s Easter Sunday Airlines was to assist with the air-ticket refund attacks heavily affected both inbound and process without any fees, and to provide free outbound traffic from Maldives. As you date changes. We wanted our passengers understand, China, Far East, Middle East and to continue their trip to Sri Lanka after Europe are vital markets for Maldives and these rescheduling it to a future date, instead of passengers did not want to travel to Maldives refunding or canceling. As I have mentioned since there was a stop in Colombo. This also earlier, SriLankan Airlines will operate its Narita led to cancellations of a significant number flights directly to Malé and then via Colombo of Combo bookings, which had its first stop in to Narita, this will also increase the frequency Colombo and the second in Maldives (a multifrom Malé to Colombo with four daily flights. We destination holiday package). And in terms of also wanted to do something similar with our outbound, from a cultural norm, locals insisted Shanghai and Beijing flights, but unfortunately

You always need to possess “a character with a vision and a mission” with our current fleet, we have operational limitations that prevent it. SriLankan Airlines has launched a number of online promotions. Sri Lanka Tourism has been promoting its programs across countries to position Sri Lanka on the global tourism map that will also help the industry to bounce back quickly from negative sentiments of the Easter Sunday attacks. Similarly, to change the negative sentiments of the Maldivians, we are also planning a press trip to Sri Lanka soon. Former President of Maldives, and Speaker of the Parliament Mr. Mohamed Nasheed, along with a delegation of the Maldivian Democratic Party (MDP) visited Sri Lanka in mid-June to display the solidarity Maldives has with Sri Lanka. From the perspective of a Sri Lankan national, I really appreciate his gesture for standing with us.

of hard work, especially whirling myself through the organization’s corporate ladder. I felt truly happy, as it was a dream come true. But again, this is not a position where I will settle, I will continue to seek more challenges.

this is where we also take Ace to a premier level in catering our corporate clients and resorts. This will also include CIP and VIP at the airport along with Insurance. We also have Ace Holidays under which we handle holiday packages and tours.

What’s the latest from Ace Travels Maldives and Ace Aviation Services Maldives?

How would you define ‘leadership’ and what do you think is the most important quality to have to be one?

Ace Travels Maldives and Ace Aviation Services Maldives participated as a group along with Inner Maldives Holidays - the three companies as the Principal Sponsor of this year’s Vacations Expo. We got good leads and had a fantastic event this year and the last 3 years. Vacations Expo, the only travel and trade fair catering the outbound market in the Maldives is a very successful annual event. The event was held this year from July 2nd through 3rd and 4th at Dharubaaruge. We had lots of special offers and promotions that was on sale only at Vacations Expo.

Leaders have to be an example for juniors and subordinates. I believe honesty and integrity are the key attributes for a leader. Leaders should not manage the company; they must run the company with the support from their team members. What advice do you offer young people interested in a career in airline reservations and sales?

I always had one dream and one target, and worked very hard for it and i still continue in doing so. You Share with us the most memorable moment that has will have to show your commitment and passion ever happened during your career. We are also nominated for this year’s South Asian towards your work. Unfortunately, many youngsters Travel Awards (SATA) for the categories; Leading PSA who possess talent do not take these factors The key objective in my career has always been for Ace Travels Maldives, and Leading Travel Agent – seriously, and take office environment easy and to strive for a position where I would be able to Outbound for Ace Aviation Services Maldives. light. I believe if we could encourage, educate young take in challenges, manage and delegate daily talented people considering these factors, it will operations as a head in charge. My most cherished Ace Travels Maldives has also recently launched help everyone for a better future. You always need and memorable moment was in November 2016, an Online Travel Agent (OTA) portal, through which to possess a character with a vision and a mission. when I was appointed as the Country Manager for we could sell all the airlines, hotels, tours and both, Ace Travels Maldives and Ace Aviation Services excursions globally with dynamic rates. We have a Maldives. It is something that I achieved with lots separate corporate division under “Ace Premier”,

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VOL 36 | July 2019 | www.theislandchief.com

Interview with

Mark Hehir

General Manager of Amilla Fushi and CEO and Curator of The Small Maldives Island Co With a career spanning over 35 years in the hospitality industry, Mark Hehir has been instrumental and responsible for transforming TSMIC to be one of the most sought after contributors to career development and employment in the hospitality industry in the Maldives. We sat with Mark for a comprehensive, exclusive interview. You were involved in a number of opening task forces, and you were the opening GM of Huvafen Fushi by Per Aquum as well as Maldives Hilton Rangali (now Conrad Maldives). What have you learned from these experiences?

see bookings coming through each week, so I feel that like the innovation I did a similar one on the beach in Finolhu, and it took about two to three months to get the momentum in the market, cause people need to know it, understand it, feel it and then start selling it. Knowingly in the European or We have gone through a lot in the past 20 years as a the Asian market, tour operators, as well as our country in terms of hospitality. And, I think together own staff requires confidence in understanding we have learned about the expectations of the how a customer can feel. So, as expected, it has customers with us, as they have grown along with been a slow start, and a lot of interest in from a us. We really had to improve on food & beverages, marketing point of view, but then the conversion services and increase in the innovations as well should happen within three to six months’ time as quality and its timing - which is also another the conversion in terms of customers. There’s been big learning around other facilities that needs to a lot of the Skyhouse with Bubble on Instagram, and be built to support that. So, there is a number of that’s the key part to get that momentum going on learnings in it over the years, but I think overall and we’ve had a lot of positive feedback. It creates a when we look back on it, the innovations that story; it adds an element to the existing story of us happened over the last 20 years and the people’s having a Skyhouse on the trees. It creates a different side of things still continues to be the biggest point. type of feeling, been amongst the trees, the birds It’s the ability to get people into the minds of what and one with nature. So, we have now a great option we need to do as a group, as a culture and move of accommodation. I think the Bubble addition to forward in improving and serving our customers the Skyhouse gives it the extra little “wow” and the up, higher and higher as their expectations. We can moment to observe at night and sleep under the build anything, but people can’t understand, and stars and the comfort of air-conditioning or just that’s a real challenge. There’s a lot of learnings lounge there after dinner, just play your way. This there about “people”. just helps capture the story about staying 24-hours in the Skyhouse enjoying all the moments right In a fiercely competitive market, how do you plan throughout the day and night. remaining at the forefront of the hospitality game? One challenge across industries, and particularly in It again occurs back to expect a combination of the luxury sector, is finding qualified local staff. How innovations that has to be also in-line with the have you tackled this issue? experience that the resort wants to have. So, it has to have its own DNA and its own story, and when Firstly, we have teamed up with TVET here which the story is fully embraced by the team and when it is a local school, a foundation from Cross Line comes out, then it’s really easy and clear to market. Investment. They have created a school in the The customer can really understand it. So, I think previous year, that trains local people in all that when other resorts tend to copy each other atolls across the Maldives. They offer a threeand build the next pool, or because somebody has month program that trains students with skills got a bubble, so make a bubble - it’s the not about in engineering in general practices. So, that will the bubble or the thing - it’s about how the story then have outcomes with team members coming is told and how the people on the island embraces through, coming on to our full-time jobs. They and markets the experiences. I think it is really take as a school leaver and then after that the important in a competitive market, that the overall program rolls into an opportunity for us to have concept has its own DNA and firmly speaks the story them on the island and they become interns and too, to the target market and customers. So, this is full-time employees in the future. So, this is an critical that all those things connect through full important part of the industry that we have, but three sixty and it’s very focused, otherwise you are that’s a private venture which is also supported by just one of a hundred and thirty. the government. The industry gets behind it and this is how we can get those people motivated to In early March you have unveiled Amilla Fushi’s come to the resorts. So, we got to connect up all newest addition to the resort’s accommodation those pieces: There are a number of resorts very portfolio, the SkyHouse with the Bubble. How active in their work place, we are just one of them demanding are these stargazer-friendly tents over now getting deeper into that. The other component other accommodations? that connects them is on the island itself - we have to have a very strong culture, learning and I think we are still yet to see the real overall development as well. We have to be very strong in demand. We started seeing pick-up and we can allowing our team members to progress with their

career growth, or learning a new skill and then feeling motivated to do that. So, it’s a big challenge, and as you see this year, there will be 3,000 new beds coming on-board, another 1,000 next year, so next twelve to eighteen months, there will be 4,000 beds. That’s a lot of hotels, and lots of people needs to be served and that will continue to grow over the next five years. So, it is a big challenge for the industry to stay focused and train young people. Finally, you got to blend that with smart recruiting of foreign nationals, but we should be doing it at the same time. That is the focus! A little over a year ago, you launched the Maldives Aficionado, a benefits programme providing concierge service, whilst rewarding loyalty. What have you learned and do you have significant TSMIC Ambassadors coming back to immerse the Maldives experiences from your local experts? I think that we have learned that there is a great value in loyalty and a way to develop it is through giving, not just a physical discount on the price, but giving a reward in terms of an experience. We have learnt that the guests really appreciate those experiences, the barbecues or the special activities they can do in the water. Our local experts offer very simple things, whether it’s taking them to a sand bank excursion or sculpting out a manta ray and have a couple or a family experience a sandbank with a bunch of boys from a local island. There is lovely sense of privacy they have and a connection made through those 4-5 hours that spur our customers to re-book it again. So, I think it is very important that we stay focused on developing more of that and keep pushing our customers to understand the value of the experiences. Those are the things they tell you when they leave, not the size of their room or the performance of the Bose system. It could be a once-in-a-lifetime experience that their child had with one of our staff or the local experts, and that’s what Maldives Aficionado is rewarding its loyalty customers with. You have a culinary background and Amilla Fushi boasts a plethora of dining venues and gourmet experiences. Which one is your favorite and why? I guess, we have been quite passionate last two years to develop the Japanese restaurant. So, “Feeling Koi” is a name that came to me, which is a bit tongue and cheek, since it is a fun and humorous play towards an overwater restaurant where one can have an experience with their loved ones and family. I have been in Japan for two years and I know very well that if we do Japanese food in an authentic Japanese style, it will be a hundred percent failure, because Japanese people will not

VOL 36 | July 2019 | www.theislandchief.com

approve of it and the customers will not like it. However, the style here is bringing together some little twists with Latin influences, it is popular around the world, and so we wanted to do that. I guess my last culinary background was to be in Japan and get that feeling, so there’s some dishes on that menu that are strongly influenced the way how I want people to eat it, in a tapas style, not like as you have your starter and I’ve my starter. It should be a shared approach, which is very much about family and connection. So that’s how “Feeling Koi” came about the name, the feeling, and that is definitely my focus and favorite.

to come, and we learnt that it was not always possible to travel at night. Sometimes the weather maybe not be suitable for some people. I believe we could do more between day and night, and not all restaurants need to have their food showcased during the night, and that is what we asked some of the restaurants to have a day option and a night option. The purpose was to tell the world that in Maldives, in July, it is still great weather and that you should come and enjoy Maldives. And you can experience it in Baa Atoll like no other place in the Maldives. And this time round with 12 resorts you can experience a plethora of different things. That is why we introduced it again this year, the volleyball Amilla Fushi participated last year’s Baa Atoll championship before we finish off with the Regatta Summer Festival that spanned two weeks from 20th and the beach party event on the 22nd. And that’s July to 3rd August. The destination dining concept what we learned from last year, that people were been the first ever and one-of-its-kind in the excited, let’s do it more, but let’s make sure that Maldives, what was your biggest takeaways from it? we will know why we’re doing it, and that it’s not just a food festival. It is about the summer and the There was a great open-minded approach among weather is great in July in Maldives, because that’s all the participating resorts, and was well received been a real struggle for us as well. We had a low through different travel partners around the world season for no real reason. So, from a destination and media as well. This idea of having a collective marketing point of view, I was very strong on that of islands have an experience over 2 weeks, where point. you could go and dine in each other’s resort was well received. Therefore, it was good learning and a positive thing. Then it was the logistics of moving As an initiative to promote wellness, Amilla Fushi between one island to another, those things started recently launched a Wellness Cafe’ and a juice bar

at Javvu Spa. Could you tell us a little about the new dining venue? I think it’s a great place to be able to go after your workout or just have an afternoon on the other side of the island, and do it in a way that you can feel good about eating some really tasty food, whether it’s a cookie or even a gluten free muffin, where you’re not putting all that sugar in your body all the time. Moreover, I think that’s one of the world’s biggest issues; it’s really hard to eat clean and healthy food. But, in the resorts we should be very mindful that you can’t just go to a shop or to the supermarket and buy an avocado and have a nice salad. They have to rely on us, so we’ve made a conscious effort that is going to be easy, you should be able to eat clean and healthy food ,whether you are a vegan, or you’re following keto or you’re are having a nut allergy. You shouldn’t be the strange person asking for this. It should be actually part of the menu. So, if you look at our menu’s now, we’ve really involved a lot of that. And the juice bar and café over at Javvu Spa is just a highlight of that. That’s what food in restaurants, cafes are progressive, and attracting amazing customers, whether it’s just a simple café or not. They got their food and culture right. Many hotels suffer from legacy decision-making, which is based on the old menus from chefs who came up with them ten or twenty years ago. However, the real customers buying in the street; sometimes there is a gap in the hotel. What we want to do is close that gap, and put some reality into the situation, so it is not hotel food. Which can sometimes be the worst food in the world. Hotels and Chefs can really suffer from getting caught in their own bubble. You can quote me on that. And finally, is there a key learning or pearl of wisdom you would share with an ambitious, junior member of staff? I mean it’s probably cliche, but you got to follow your dreams. You can start anywhere in this industry, and that is what’s so exciting about hospitality. You can connect to your peers, find someone at your level that is doing well, and find out why they’re doing well, and then start to align yourself with the good things they do. Don’t focus on the negative things that are happening inside and decide to join that club. Join the club that is with the positive vibes and energy. Whether its your supervisor who is doing well. Don’t be jealous of him, and find out how you can learn from him and then go to the next stage. It’s very simple in this world if you eliminate all the negatives, and focus on trying to do something better - you’ll get there. The young ones need to just focus on that side of life; the Sunnyside. Is there anything else you would like to add or highlight? Yeah, I just think that what we spoke about is so important. The hospitality industry is taken extremely seriously in this country, from an educational point of view and supporting ways up. We would love to see more beautiful Maldivian women in the hospitality industry. We don’t have enough ladies working in the resorts, and I really can’t understand why they can’t get into all those positions. I really support that.

VOL 36 | July 2019 | www.theislandchief.com

LATEST NEWS

Opening of Duty Free new luxury outlets at Velana International Airport

A series of new luxury outlets have been opened at Velana International Airport’s Duty Free on 22nd June 2019. In a special ceremony the product outlets of Jo Malone London, Tom Ford and M.A.C cosmetics were officially inaugurated by the Acting Managing Director of Maldives Airports Company Ltd (MACL) Mr. Moosa Solih.

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients with a unique twist. Maldives Duty Free introduced a wide range of Jo Malone scents out of the 400 scent available at the market. M·A·C is the world’s leading professional Makeup Authority because of the unrivaled expertise in makeup artistry. Maldives Duty Free launched the full LIP makeup range and is the only counter worldwide to

have the ‘only LIP make over counter’ concept.

At the ceremony, the Acting MD of MACL said that he is excited with the introduction of new brands and also Tom Ford Beauty is a covetable mentioned that Duty Free’s number 2 collection of cosmetics and fragrances, customers for perfumes and cosmetics shaped with Tom Ford’s singular vision are from the Maldives and he hopes of modern glamour crafted with the that Maldivian customers will like ultimate in quality and luxury. Some of these new outlets and its brands. their best sellers such as F. Fabulous, Ombre leather, Oud Wood, Lost Cherry, Tobacco Vanilla and Eau De Soleil Blanc are available at Maldives Duty free.

Government of Maldives and Government of the Russian Federation sign an Agreement on Mutual Exemption of Visa requirements Minister of Foreign Affairs, Abdulla Shahid signed an Agreement for the Mutual Exemption of Visa Requirements for nationals of the Russian Federation and nationals of the Republic of Maldives, with the Russian Foreign Minister Sergey Lavrov, on the 25th of June 2019.

issues and facilitate stronger trade and economic relations between both our countries”

The Agreement aims to enhance greater exchange of people to people contact between the two countries and would provide 90 days on arrival visa for While speaking to the Russian media after citizens of both Maldives and the Russian the signing ceremony, Minister Shahid said, Federation. This Agreement will be in effect “This would further enhance our broader after thirty days. cooperation and coordination on bilateral

VOL 36 | July 2019 | www.theislandchief.com

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VOL 36 | July 2019 | www.theislandchief.com EVENTS & AWARDS

IMTM 2019, at Farukolhufushi, Hulhumalé Phase 2 International Maldives Trade Market (IMTM) 2019 officially began, on the 26th of June. The opening ceremony was held in the early hours of the day at Farukolhufushi, Hulhumalé Phase 2.

event, whom of which represent 25 destinations. At the event, the exhibitors were able to take part in B2B meetings with the leading travel associated companies in the Maldives.

IMTM 2019 was inaugurated by the Chief Guest Honourable Speaker of the Parliament, President Mohamed Nasheed.

This is the second year that IMTM is being held. Last year, the event was held at Adaaran Hudhuranfushi.

The event has grown and has over 50 leading tour operators and service providers taking part in the

The Island Chief is the official Publications Partner of IMTM 2019.

South Asian Travel Awards 2019 of ‘Times Nightlife Guide’ and writes weekly columns at The Economic Times and The Sunday Times and BBC Good Food Guide. She was also a producer at the CNN International Bureau, New Delhi for a brief period.

Entrepreneurs Federation of Maldives (SEFM),

More than 700 nominations from the Maldives, India, Sri Lanka, Bhutan and Nepal have been received for the 39 categories included in this year’s Ms. Sangeeta Rana edition of SATA. 45% was evaluated for Online voting and 55% was evaluated Ms. Sangeeta Rana is the Executive by the panel of international judges. Director of the Hotel and Restaurant Evaluations will be completed by the Association of Bhutan. She has several end of July 2019. The winners will years of experience in the hospitality be awarded in the SATA Gala award and tourism industry. She is also the ceremony on September 2019. Ms. Sangeeta Rana Ms. Amal Goonetilleke Ms. Rinku Madan Mr. Abdulla Suood board member of various tourism and private sector development 2019 SATA Hospitality Partners South Asian Travel awards selected a CEO - The Hotels Association of Sri boards, such as TDB, CTA, BSTS, HRDB includes; panel of International Jury members Lanka, the apex body of the entire and many more. She is extremely • Maldives - Mookai Hotel for the evaluation of the nominated hotel industry in Sri Lanka. She is enthusiastic and passionate about • Sri Lanka - Ramada Hotel• South properties. The members of the panel well versed with multiple disciplines developing the tourism industry and India - Chancery Pavilion travelled to multiple cities in the of Sales and Marketing across global to work closely with all the tourism • Nepal and Bhutan - Maya Manor region and evaluated the nominated markets and segments such as stakeholders around the world. She Boutique Hotel properties and services. Corporate, MICE, Leisure, Revenue represents the exotic country, Bhutan, • Bangladesh – Radission Blu Management etc. and creating sales which believes in “Gross National The South Asian Travel Awards (SATA) and marketing solutions for star class Happiness”. The South Asian Travel Awards (SATA) has been recognizing the best of South hotels to top end luxury boutique has been recognizing the best of South Asia’s hospitality and travel industry resorts. She is recognized and Mr. Abdulla Suood Asia’s hospitality and travel industry since 2016. The prestigious annual respected as one of the leaders in the since 2016. The prestigious annual event honors stellar organizations sales and marketing hospitality space With more than 20 years’ experience in event honors stellar organizations and individuals in a wide array of in the country. Sales & Marketing having worked in a and individuals in a wide array of categories. The South Asian Travel Major Hotel Chain and establishing his categories. Over 700 nominations Awards aims to encourage and raise Ms. Rinku Madan own Travel Business, Mr. Suood stands have been enrolled to SATA 2019 which service standards within the regions of firm in the Travel and Hospitality is swiftly gaining popularity in the the Tourism industry. She completed her studies in Global industry as a key voice. He also has tourism sector of South Asia. Journalism at the Harvard University, been actively served in the Executive This year’s Jury Members are; in the area of Global Luxury. She had Board and as the Vice President earlier studied at the French Culinary of Maldives Association of Travel Ms. Amal Goonetilleke Institute in New to certify in the arena Agents & Tour Operators (MATATO), of Food Writing. Having worked with before being appointed as the Over 3 decades of experience in luminaries like Alan Richman and President of MATATO. He have worked the field of Tourism and hospitality Andrew, she is amongst the very few in partnership with international specialized in Sales and Marketing certified food writers in India with organizations such as PATA in hosting for hotels and resorts. A Marketing global experience in the subject. She Maldives Travel Conference and Consultant to hospitality companies has also recently studied ‘Sparkling Maldives Travel Awards annually for with local and International wine making’ with one of India’s the hospitality industry. He is also affiliations. She is also presently the leading Winery. She was the Editor among the co- founders of SME &

VOL 36 | July 2019 | www.theislandchief.com EVENTS & AWARDS

4th edition of Vacations Expo and F&B Show Vacations Expo showcases several services in the travel, tourism / hospitality industry, for Maldivians and expats living in the country. The purpose of this event is to promote, lead and advance the travel and tourism industry of Maldives and South Asia. The attendees visit and explore the special rates offered from the travel, tourism and hospitality stakeholders prior to Eid Holidays, and plan their vacations in Vacations Expo.

After 3 consecutive years, 4th edition of Vacations Expo and Food & Beverage Show was officially inaugurated by the Managing Director of Maldives Marketing and PR Corporation (MMPRC) â&#x20AC;&#x201C; Mr. Thoyyib Mohamed on 2nd July 2019 in Dharubaaruge. Special invitees from the Travel, Tourism and hospitality industry and food and beverage industry with the key exhibitors participated in the opening ceremony.

Ace Aviation Services Maldives, Inner Maldives Holidays and Ace Travels Maldives is the Principle sponsors of the 4th Annual Vacations Expo while Malaysia Tourism, Singapore Airlines, Korean Airlines, Mamnuz Travel & Tours, Voyages Maldives, Bangkok Hospital, Moodhu Holidays, Maldives Hajj Corporation, Al Ain Hajj & Umrah, Plumeria Maldives, Reveries, Moodhu Bulhaa, Guesthouse Association of Maldives (GAM), Maldives Airports Company Ltd (MACL), Waterproof sports â&#x20AC;&#x201C; SSI / MARES, Island Aviation Services / Maldivian, Sole Asia and 10 leading Guesthouses in Maldives and many other major industry stakeholders were presented at Vacations Expo to offer the best travel options and opportunities during the event. Food & Beverage Show provides the opportunity to explore and sample the largest selection of foods and beverages, catering to the unique flavors of Maldivian cuisine. Visitors were able explore and enjoy the food sampling and tasting options

available in the F&B Show 2019. Nestle Professional is the Principle sponsor of the 4th Annual Food and Beverage show, in association with Sunny Enterprises and Maldives Gas. Key exhibitors includes; Euro Marketing, Coca Cola, Waadhee Traders, Happy Market, Red Box, Faiymini Association of Creative Entrepreneurs (FACE), Pyramid, MIFCO, Muduvali, MU Store, VAMCO, Women Entrepreneurs Association of Maldives (WEAM), Submore, Symphony. Exciting visit and win daily lucky draws were offered to the visitors in the 3 days. Special promotional offers, gift hampers, free air tickets, resort trips, guesthouse trips, Umra trips, food sample, free tasting, etc was offered by all the exhibitors in Vacations Expo and F&B Show 2019. 4th annual Vacations Expo & F&B Show was held simultaneously in Dharubaaruge for 3 days, from 1400hrs to 1800hrs and 2000hrs to 2300hrs. Key partners include: Digital Partner: Ooredoo; Setup partner: Shady Cabin; Sound and Lights Partner: Official Events; Catering Partner: Symphony and Submore; Online Media Partner: One Online; Printing Partner: M7; Security Partner: ASAP; Publications Partner: The islandchief and Maldives Insider; Photography and Videography Partner: Advester

VOL 36 | July 2019 | www.theislandchief.com

Frankly Speaking The increasing traffic has been contributing many challenges for slots/parking at Velana International Airport in recent years; will the newly completed 55,300 square meter apron be sufficient to meet the demands for this yearâ&#x20AC;&#x2122;s busy season for general aviation and business aviation traffic?

Mohamed Riyaz

Yoosuf Riffath President, Association of Travel Agents (ATA)

President, Maldives Association of Yacht Agents (MAYA) Managing Director, Letâ&#x20AC;&#x2122;s Go Maldives

CEO, Capital Travel

Abdulla Suood President Maldives Association of Travel Agents and Tour Operators (MATATO)

Abdul Latheef

Ahmed Arshad Director Avia Maldives

President, SME and Entrepreneur Federation of Maldives (SEFM)

Abdulla Nazim

Founder SoleAsia .com

Co-Founder and Managing Director SKYTOURS MALDIVES

Celebrating the Best of South Asian Hospitality

Endorsed By

Hospitality Partners