Staff Empowerment Our frontline staff know our clients better than any Afford staff member. As our clients come up to their first NDIS Plan reviews, we strive to empower our staff to support clients through the NDIS planning process to ensure they have the best outcome for their funding package. We have regular Team Meetings that give staff the opportunity to discuss services and present options for the best ways to support our clients. We partner with our clients and work together to achieve the best NDIS results. Using a fair and objective panel process, we also look to promote from within our organisation for leadership or managerial positions through our Step-Up Program and other opportunities. Promotions are always based on merit, not years of service, and we provide support through the transition into new leadership roles. This year, we have seen a number of staff transition into new roles and bring new life to Afford service offerings. Over this year we have seen 18 staff promotions and an average of 32 people per month acting in a higher roles. We aim to cultivate our Staff Step Up Program and we are proud that we have such a wealth of talent within our ranks. This year more than ever, team leaders are in charge of their own marketing material and client communication. They have ownership of how their service can and will move forward to benefit work colleagues, clients and supported employees. We feel that this greater autonomy empowers our team to create change and encourages a ‘big picture’ approach for services. With everyone working towards the same goal and taking ownership for their role in that process we can all contribute to and be proud of our success.
“When you join our team, you instantly get a sense that we’re about more than just a pay packet” – Maureen Brown, Recruitment & Training Manager
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