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Friday 17, July 2020
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Pamodzi, Southern Sun hotels closed? By GRACE CHAILE LESOETSA
EMPLOYMENT OPPORTUNITY The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer-centric banking solutions to its chosen segments that are pivotal to commercialisation and industrialisation of the Zambian economy. In line with its mission, the bank is seeking to recruit a highly motivated, result-oriented, well qualified and experienced professional to fill the following vacancy:
Customer Service � Timeous responses and resolution of customer complaints
BRANCH COORDINATOR – SALES AND SERVICES (1). Location: Kitwe
� Should have excellent organisational, administrative, and problem-solving skills
Job holder will be responsible for growing the Branch’s balance sheet through customer acquisition and deposit mobilisation while cross selling loans, advances, and transactional services. Key products to be sold will include payroll, savings, and investment accounts.
� Possess strong communication, interpersonal, and customer service skills
The job holder will be expected to ensure that the Branch achieves and sustains profitability by ensuring effective cost management as well as implementation of revenue generating activities. Compliance with the Bank’s policies and procedures relating to branch sales and services activities will be a key deliverable.
� Ability to read and interpret Financial Statements
Key tasks will include: Sales Activities � Coordinating the sales team by managing call plans and following up leads � Managing branch sales meetings and closure of action items ensuing from sales activities � Development and maintenance of a cross-sales matrix and ensuring cross-sell targets are met � Effective communication with both existing and prospective customers aimed at growing customer transactional volumes Customer Onboarding � Collection and verification of Know - Your - Customer (KYC) documents to facilitate account opening and filing of the same � Ensuring the adequacy of sales-related equipment and/or material to enable efficiency in sales and customer onboarding
Zambia Industrial Commercial Bank Ltd Making tomorrow possible
� Proactive implementation of measures to prevent customer dissatisfaction � Management of internal relationships to facilitate wellcoordinated cross-functional customer service delivery
TAJ Pamodzi and Southern Sun hotels in Lusaka have temporarily closed due to unknown reasons. The two major hotels have become a deserted view with only security guards at the entrance turning away prospective clients. A check found a notice stuck on the Southern Sun Hotel main entrance reading, “We are temporarily closed.” The temporary closures has come at a time when the hospitality industry is facing challenges in operations due to the coronavirus leading to over 90 percent reduction in clientele. Efforts to get a comment from the Tourism Council of Zambia chairperson Vincent Mupwaya was unsuccessful as his phone went unanswered.
Key Competences will include:
� Presentation skills to effectively gain customer interest in the Bank’s products and services
� Analytical and leadership skills Educational and Experience Requirements � Grade 12 School Certificate or General Certificate of Education equivalent. � Minimum of a Diploma in Banking, Finance, Business Administration, or any relevant field. � Minimum of two years (2 years) relevant experience. Only candidates who meet the above job specifications should apply by enclosing their detailed CV’s, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime reachable telephone and/or mobile numbers should be clearly stated. Kindly note that only shortlisted candidates will be contacted. Applications should reach the undersigned before close of business on Thursday, 23rd July 2020. Head – Human Capital Zambia Industrial Commercial Bank Limited Farmers House/Central Park, Corner of Church Road and Cairo Road P. O. Box 30228 LUSAKA
Ms Katanga
Bandits shoot Kitwe guard By ROGERS KALERO A 30-YEAR-OLD guard of Nobutula Lodge in Kitwe is nursing gunshot wounds at Kitwe Teaching Hospital after armed robbers shot him on the left thigh. Copperbelt Police Commissioner Charity Katanga confirmed the incident which happened at the lodge at around 03:00 hours yesterday. The criminals stormed the lodge with intent to steal but were met by a forceful security staff. Ms Katanga identified the security guard as Mr Constantino Chibale of Musonda compound of Kitwe and described his condition as stable “Yes, we have a case of aggravated robbery where 30-year-old security guard at Nobutula Lodge Constatino Chibale was shot and wounded by suspected criminal who attacked the lodge. “The incident happened when three criminals entered the lodge and fought with two security guards. One of the suspected criminals produced a gun and shot the victim before the three fled the scene,’’ Ms Katanga said And sources at the lodge and the hospital separately said Mr Chibale’s condition was stable.
