Home Owner Manual - Burwood Brickworks Apartments 5 & 6

On behalf of Frasers Property Australia, we are excited to welcome you to your new home and the Burwood Brickworks community. We have developed this Home Owners Manual as a starting point to help get you settled into your new home and answer the most commonly asked questions about the care and maintenance of your home.

Here you will find all the information you’ll need about the Care & Rewards team, who are still here to support you even after you have settled, as well as providing you with important information about caring for and maintaining your new home, information about all your local community has to offer and other helpful links to key websites, guides, and tips.

We ask that you take a moment to read the contents of this guide, however, if you still have questions after reading the guide, then please feel free to contact your Care & Rewards team member who will be more than happy to assist you in any way they can.

Frasers Property Australia

Customer Service

Phone: 13 86 88

Regards,

The team at Frasers Property Australia

Important Contact Details.

Congratulations on your new home.

Please find below important information that will assist you when you move into your property at Burwood Brickworks.

Utility Information

Energy

Please visit the Real Utilities website to transfer all utilities (including gas and electricity) into your name within 5 business days from your handover appointment, otherwise your power may be disconnected.

Water Meter

Your water connection will be transferred by your legal representative after settlement. Please follow up with them to confirm the Notice of Disposition was lodged if you have not received your first bill within three months from settlement.

Internet

Wifi routers have been installed in each apartment via Ocomm. Connect your Internet quickly by contacting your preferred service provider, noting that the Communication Infrastructure is with the Opticomm network. You may refer to Part 5 of this manual for a list of Opticomm’s service provider options.

Your Owners Corporation – The Knight

Important Information

Your Owners Corporation Managers are available to look after your property and will ensure all your requirements are met in the most efficient and effective manner. They are available from 9am – 5pm, Monday to Friday.

Email theknight@theknight.com.au

Phone 03 9509 3144

Website www.theknight.com.au

Building Manager

William will be your Building Manager for The Terrace and Ardent Collection. He has vast experience managing high rise residential, retail and office buildings. The relationships he has built with residents is the most enjoyable aspect of his role. You will always see him smiling and greeting at residents.

William’s office is located opposite the gym on level 1 of the Terrace Collection building. Please reach out to him if you have any questions about the common facilities, access or general maintenance and housekeeping and he will be more than happy to assist. He is fluent in both English and Mandarin Chinese.

Your Frasers Customer Care Team

Your Customer Relations Team

For any maintenance requests (post Three-month Maintenance Period), please contact the Customer Relations Team.

Email CustomerRelationsVIC@frasersproperty.com.au

Phone 13 86 88

For any general enquiries & during the Three-month Maintenance Period, please contact the Care & Rewards Team.

Email customercarevic@frasersproperty.com.au

Phone 13 86 88

Defect lodgement – myFrasersProperty is a mobile app where you have on-demand access to your property information (including appliance user manuals), maintenance requests and rewards in one convenient location.

Important Information

Building Manager

William Lau

0493 165 645

bm@thecollections.com.au

Owners Corporation

The Knight 9509 3144

Frasers Property Australia Customer Service 13 86 88

Police/Ambulance/Fire: 000

Crime Stoppers

1800 333 000

Forest Hill Police Station 8847 3600

Victorian State Emergency Service 132 500

MEDICAL:

Burwood Brickworks Medical Centre 9098 0555

Box Hill Hospital 1300 342 255

Waverley Private Hospital 9881 7700

Monash Medical Centre 9594 6666

Poisons Information Centre 13 11 26

Nurse on Call

1300 60 60 24

UTILITIES:

Real Utilities Enquiries

1300 16 16 68

Fibre to the building: Opticomm

1300 137 800

Parks and Environment

Parks Victoria 13 19 63

Environmental Protection Authority 1300 372 842

HELPFUL HOTLINES:

Kids Help Line

1800 551 800

Life Line

13 11 14

Suicide Line

1300 651 251

Safe Steps

Family Violence Response Line

1800 015 188 (Toll Free)

Direct Line – Drug & Alcohol Counselling

1800 888 236

Parentline Victoria

1300 301 300

PETS AND ANIMALS:

RSPCA 24-Hour Animal Emergency 9224 2222

COUNCIL & OTHER:

Whitehorse City Council 9262 6333

Department of Human Services

1300 650 172

A list of quick-find telephone numbers is provided here for your convenience.

Welcome to Care & Rewards

Care & Rewards is our industry-leading customer care and loyalty rewards program.

We want your property journey with us to be easy and enjoyable, and we'll be there for you every step of the way. When you purchase, you will have access to our dedicated Customer Care Team so you can feel proud and confident of your choice long after you make it.

Our Care starts with an attitude to go further for you.

A century of experience, we know that it takes courage and commitment to form deep and meaningful connections to ensure people feel understood and appreciated. We've built our proud reputation for caring for the people we serve and the communities we help to create; whether you have purchased land, an apartment, a townhome, or an investment property, we are with you every step of the way.

We go beyond property. That's our promise.

The feeling you get when you buy with Frasers Property

Every customer deserves an excellent experience. That's why we have created a 'Care Promise'. This promise ensures you know what to expect at every step of your journey, from initial discovery and purchase to your settlement long after moving in.

The personalised care and expert support from one of our dedicated Customer Care Team helps ensure we remain committed to creating dream homes and welcoming communities where families can thrive and belong.

When you buy from us, you'll feel confident, cared for, appreciated and understood.

Things to really care about...

Things to really care about...

Enjoy peace of mind and care you can count on every step of the way.

www.careandrewards.com.au

Help is always available

Our dedicated Customer Service and Customer Care Team is available from 8:30am8pm AEST, 7 days a week. We're here to answer your questions as quickly as possible, no matter how big or small. If you need assistance outside these hours, the myFrasersProperty App is always at hand and is full of helpful information.

Confident

Customer Service

Enjoy peace of mind and care you can count on every step of the way.

www.careandrewards.com.au

Care & Rewards

Our team is here to answer any questions or concerns from 8:30am - 8pm (AEST)

Tailored to your needs

Understanding your needs and requirements is at the heart of what we do. We want to make sure things run smoothly, and if issues arise, our fast and flexible approach helps address your concerns quickly.

Open communication

Our clear, simple and proactive communication ensures you have a complete picture of buying your property and its progress at each stage.

You'll receive monthly construction updates and progress milestones through the myFrasersProperty App and portal.

We listen

We are always looking to improve your customer experience. Your feedback is always valued and appreciated. If you have something to say, we want to listen.

Be sure to look out for our regular surveys and take the opportunity to help us improve our care.

Cared For Appreciated Understood

myFrasersProperty mobile app

Take control of your property journey, from one location.

Your Customer Care Team

We have dedicated Customer Care Teams in each state, here to help whenever you need us.

Care & Rewards

Property Trackers

The new 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.

Stay connected every step of the way

Stay on top of all your property information and updates with the myFrasersProperty App and portal. From property progress reports and notifications to exclusive rewards and benefits, you now have access to a wealth of information at your fingertips.

All your property details are in one place.

Your personalised myFrasersProperty App dashboard tells you everything you need to know at a glance –without having to contact your Customer Care Team.

• View all of your properties in one place

• View your membership tier and status

• Check in on your reward eligibility status

• Get notifications on the details that matter

Track your property

Be across every milestone of your property. Receive progress updates, from the start of construction to settlement and move-in day.

Track & log requests

Lodge defects and get detailed status updates on every request and its progress. Giving you confidence that a solution is on its way.

Care & Rewards

Get ahead of the game

Access exclusive benefits and rewards – including membersonly priority releases helping you achieve your property ambitions.

Download

Download

The most rewarding experience in property

When you purchase with Frasers Property, you'll be invited to join the property industry's most generous rewards program: Care & Rewards.

As a valued member, you'll enjoy a lifetime of exclusive rewards and the ability to share these with your family and friends.

Benefits include Priority access to upcoming releases and new properties, up to 3% Repeat Purchase Rewards, Family Share Purchase Rewards, Exclusive Partner Rewards, and complimentary Sapphire membership with Fraser World available at participating developments.

A lifetime of great you'llrewards love

Enjoy a lifetime of great rewards for yourself, your family and friends.

Terms and Conditions apply.

Priority Notifications

Priority Notifications mean you’ll be the first to know about our upcoming projects and property releases.

Priority Access & Priority+

Silver members can access projects and releases before members of the general public.

Platinum is reserved for owners with two or more properties, giving you the highest level of access and the most benefit (Priority+).

Purchase Rewards

Grow your property portfolio and grow your rewards.

You’ll receive a 2% reward for purchasing a second property with us and a 3% reward on your third and any subsequent purchases.

Family Share

We want to give your immediate family members access to the benefits you love. Like early access to project launches, stage releases, and a purchase reward depending on your tier level. Be sure to share your benefits with them before purchasing with Frasers Property.

Takeme

Enjoy a lifetime of great rewards for yourself, your family and friends.

Friend Referral Program, Priority Notification, Priority Access & Priority+,

Repeat Purchase Rewards, Family Share and Partner Rewards apply to participating developments only. See Care & Rewards website for details.

Care & Rewards

Friend Referral Program

Refer a friend, and when they purchase a property, you'll get a $2,000 reward - Your referral must be a new customer that does not exist on the Frasers Property database.

Partner Rewards

Members of Care & Rewards are part of the Frasers Family, meaning you get access to several exclusive offers from our partners.

Fraser World Sapphire Membership

Receive Sapphire membership to Fraser World for one year and 15% off the best available rates at participating Fraser serviced apartments and hotels.

Care & Rewards

Member Events & Promotions

Eligible members of Care & Rewards will be able to access promotions and offers in conjunction with their purchase rewards from time to time.

Building Services & Facilities

Common Facilities & Access

We invite all residents to use the common facilities as you please, however, kindly note some areas may require a booking. As a courtesy to your fellow neighbours, we request that guests please tidy the areas after use to ensure the spaces can be enjoyed by all.

Please take care when using the equipment and feel welcome to connect with the Building Manager should you require assistance. If any damage arises or the area is left untidy, the Building Manager will arrange the work as required and an account will be rendered for these works. Please refer to the Owners Corporation rules and guidelines for more details.

Resident Access and Security

Residents will have the convenience of accessing the building 24/7 using their fobs on the magnetic readers located at the entrances and lifts. We kindly request residents to be mindful of maintaining a considerate noise level when entering or leaving the premises.

Lift Access

Access to your floor and/or common areas is gained by presenting your fob tag across the fob reader in the lift. Once the fob has been verified, you can gain access to your floor or the common areas by pressing the applicable floor button.

Contactless calling is also available for all lifts within the Ardent and Terrace Collections. You can call the lifts by waving your hand over the the operating panel sensors next to the lift. To call the lift to go up, wave your hand over the sensor above the ‘Up’ push button. To call the lift to go down, wave your hand over the sensor below the ‘Down’ push button. Once the sensor is activated, the button will light up letting you know the lift is coming.

To enable visitor use of lifts, the visitor must call the apartment using the intercom system and the apartment occupier must enable lift access by pressing the appropriate button on the intercom.

Please note: lift covers are required when moving furniture in or out of the building at any time. Please contact the Building Manager to arrange lift covers installation and to book a time.

Urgent faults should be reported direct to United Lift Services Pty Ltd, 9687 9099 by calling the contact number provided in the lift, or the building manager.

Alternatively, please report any lift faults to Building Manager who will contact the appropriate tradesmen for service.

DO NOT use passenger lifts in the event of a fire.

Car Parking

Vehicular street access to the car park is provided from Foundation Boulevard. the combined fob/remote control operates the roller door for entry and exiting of the car park.

PLEASE DO NOT ATTEMPT TO ENTER OR EXIT THE CAR PARK WHILE THE ROLLER FOOR IS IN MOTION.

The door will automatically close following a predetermined time lapse.

Please contact the Building Manager should you require assistance with the car park entry roller door, do not attempt to rectify/adjust any roller door settings.

All vehicles entering and leaving the car park must comply with the height clearance limit clearly identified by signage at the car park entrance. Any vehicles over this height are prohibited from entering the car park as they may cause damage to overhead lighting, duct, and pipework. Please display caution around tight access and pinch points around the basement.

Your allocated car park space(s) are indicated by your apartment/building number painted on the floor.

Visitor Access

A visitor calls a property by keying in the apartment number and pressing the bell button on the master control panel located at the relevant entry points.

This will call the intercom in the desired apartment. Upon authorization from the occupier, the door will release, allowing entry into the building. Then upon authorization from the occupier, lift access will be granted for a visitor. Your visitor should go immediately to the designated lift and push the floor button for your apartment. If for any reason your visitor is delayed in reaching the lifts, the security system will time bar their entry/lift and they will need to return to a master control panel.

Visitor Car Park Access

The visitor car park is located on basement 1 beneath The Terrace and Ardent Collection. Entry to the carpark will be granted via the intercom system before the driveway gate. Visitors will need to call the property by first keying in the building reference, which is 5 for the Terrace Collection and 6 for the Ardent Collection. Following that, visitors will need to key in the apartment number before pressing the bell button. This will call the intercom in the desired apartment. Upon authorisation from the occupier, the roller door will release.

If the call is not answered, please contact the Building Manager

Visitor car parks are signed accordingly within the car park bays.

Mail

Mailboxes are located in the main lobby and numbered according to your apartment. A key to access your specific mailbox has been provided with the Owners Kit.

Waste Disposal

All levels are equipped with a bin chute located near the lifts and fire stairs. There is a bin chute for both general waste and recycling. Please take care in using the correct chute depending on the type of waste you are disposing of.

Residents should ensure all general waste is securely bagged before disposing. Any large or oversized items should be manually placed in the bins located in the Bin Store. Any blockage rectification works to the chute that occur from incorrect disposal will be at the cost of the resident.

The Bin Store is equipped with both recycling and general waste bins. General waste and recycling will be collected on a regular basis, with hard rubbish collected as needed.

Please ensure that all recycling is cleaned, placed into the correct bin, and is not tied within a plastic bag. Recycling includes items such as paper, cardboards, and plastic containers. Any boxes or containers used for moving in/out should be removed by the resident.

Food waste can be recycled via the SoilFood machine located on the ground floor of the Terrace Collection outside the fire exit stairs. This system eliminates waste transport costs, emissions and significantly reduces the volume of food waste, as well as converting any remaining food waste into a nutrient-rich organic soil enhancer.

Dividing Walls

All separating walls between Apartments and Apartments to Common Areas have been specially constructed to reduce the spread of fire and to acoustically separate areas. It is therefore important that no resident punctures or damages these walls. Damage to the wall may undermine the intended fire rating and pose a risk to surrounding residents.

Emergency Procedure & Contact Details

In the event of an emergency only, please follow the procedures below to ensure the matter can be attended to as quickly as possible. Please refer to the Local Emergency Contacts list for relevant numbers.

Common Areas

If the problem is located in a common area, identify the cause of the problem if it is safe to do so and report it to the Building Manager. Common areas include the car parks, entrances, lobbies, corridors, stairwells, open areas, landscaped areas, and external faces of the building. Evacuate the building and contact the relevant emergency services if necessary. Call outs to Emergency Services may incur charges.

Apartment

Should a problem occur within the apartment, isolate the service if possible. For problems relating to cold and hot water, valves are in the service cupboards on each floor, beneath your kitchen sink and within the access hatch located in front of your entry door in the corridor. Residents can arrange trade access to the service cupboards on each floor via the Building Manager if required. There is also an isolation valve for your apartment’s gas service in the access hatch in front of your property’s entry door. For issues relating to power, isolate at the distribution board within the apartment. Evacuate the building and contact the relevant emergency services if necessary.

In the case of any event, please contact the Building Manage for further assistance.

Fire

In the event of a fire, the smoke detectors will sound, and the sprinkler heads may activate. On hearing the emergency evacuation alarm through the apartment speaker, alert other occupants in the apartment and evacuate the building immediately using the fire escape stairs.

Evacuation Procedure

In the event of a fire alarm, the speakers within the lobbies, corridors and apartments will sound. On hearing the evacuation alarm, notify other occupants within your apartment, turn off appliances and leave the apartment. Proceed to the fire exit stairwell and leave the building for the nearest meeting point. Wait there for direction from the relevant authority.

Please make yourself familiar with exit escapes so that you are aware of access paths when leaving your apartment in an emergency.

DO NOT use the building’s passenger lifts in the event of a fire.

Owners Corporation.

What is an Owners Corporation?

An Owners Corporation (OC) manages and administers the affairs of the Common Property which is automatically created when a plan of subdivision is registered with Land Victoria (Titles Office). The Plan of Subdivision shows all the units which are part of your OC.

Common Property refers to communal or shared areas and structures, for example, gardens, roads etc.

The person who owns an Apartment within the Plan of Subdivision automatically becomes a member of the OC. As an Owner you have legal, financial, and moral responsibilities to the OC. Each Apartment on the plan of subdivision has a relative lot entitlement and liability which is determined by an independent surveyor prior to the commencement of the OC.

Lot entitlement represents a lot owner’s share of ownership of the Common Property and determines voting rights whereas lot liability determines in the proportion of the total costs an owner is required to pay to the OC.

Rules

To help maintain an enjoyable environment for all residents, there are rules in place. A copy of the rules can be obtained from the OC management team.

Owners Corporation Responsibilities

The appointment of a professional OC Management company is essential to ensure that the common elements are maintained to the maximum enjoyment of all lot owners and residents.

It also assists in ensuring that each individual property meets a level of (external) maintenance which is acceptable to all members of the OC, and that the overall requirements of the OC are dealt with professionally, effectively, and transparently.

The following are services rendered by the OC on behalf of all members:

Insurance

Arrange for the establishment of a global insurance policy to cover replacement and reinstatement of buildings of each lot and common property infrastructure, and the liability requirements as required under the Owners Corporations Act 2006.

Financial Reporting

Arrange for the issuing and collection of members levies and prepare financial statements on an annual basis.

Repairs & Maintenance

Inspection and maintenance of nature strips, edging, pruning and weed spraying of common areas.

General Matters

Generally, implement the decisions and instructions of the OC.

Attend to correspondence and ensuring that the rules of the OC are abided by.

Provide direction and support and report to the OC at the Annual General Meetings.

Owners Corporation

Lease/Sale/Auction Board Policy

As per the OC Rules, the following policy applies regarding advertising by property agents:

Rule 3.11

(1) An Owner or Occupier must not use any part of Common Property for displaying any placed advertisement or sign unless prior written consent of the Owners Corporations has been granted.

(2) An Owner or Occupier must not erect or allow the erect of any ‘For Sale’, ‘Auction’, ‘For Lease’ or similar board or any other sign of any description of the Common Property or within a Lot where it is visible from outside of a Lot.

Blind Specifications

As per the OC Rules, the following policy applies regarding installation of blinds/window furnishings visible from outside the Unit:

Rule 5.5(1)(c)

(c) An Owner or Occupier must not:

(i) install or permit the installation of any curtains, blinds or other window furnishings within a Lot which are not in accordance with the specifications adopted by the Owners Corporation as detailed below:

Owners Corporation Approved

Specifications – Window Furnishings

Location: Internal windows to Bedrooms

Blind Type: Roller blinds

Fabric Type: Blackout

Colour: “Birch” (White)

Security Screens

As per the OC Rules, the following policy applies regarding installation of security screens:

Rule 5.5(1)(a)

(a) An Owner or Occupier must not install or permit the installation of any awnings or flywire screens to the exterior of any Lot or any part of the Common Property other than as permitted by the Owners Corporation.

Moving In.

Moving-in procedure

Moving & Deliveries

To support harmonious community living, residents are responsible to ensure that their removalists do not block access to the common property or neighboring units.

Moving times should occur Monday to Sunday between 9AM to 5PM. As construction may still operate throughout the development, residents are requested not to interfere with any construction that may be taking place. This includes obstructions for trade vehicles to gain access. Under no circumstance are delivery vehicles to park on the road or nature strips.

Please refer to the following Move In/ Out Procedure by The Knight.

Move in/out procedure.

Moving-in/Moving-out Check List

Immediate organisation

Contents insurance, Certificate of Currency or contact The Knight for information

Telephone and internet connection through an Opticomm retailer

Cancel old address paper delivery

Redirection of mail by Australia Post

Keys & Fobs (held by owner or agent)

Organise Newspaper delivery

New school enrolments

Transfer current school records

Establish local doctor/dentist

Transfer existing medical/ dental records

Update medical benefits office regarding new address

Update Medicare regarding new address

Transfer family youth activities (E.g., scouts, etc.)

Personal Insurance company/broker

Bank accounts

Credit Union Credit card offices

Retail accounts (E.g., Myer card etc.)

Electoral roll

Roadside assistance membership

Motor vehicle registration and insurance

Drivers licence

Accountant

Solicitor

Sporting interest associations

Subscriptions (magazines, journals, charities, etc.)

Service industry/clubs and/or organisation (E.g., Lions, Rotary)

Connections

Water – Yarra Valley Water: 1300 853 811

Electricity

Hot water

Gas

Internet & Telephone – OptiComm Retail Service Provider

Television

Each home is fitted to receive Free-to-Air and Pay TV. Residents wishing to access the Pay TV service should contact Foxtel for payment options and connection.

The following information provides you with the essentials to get started and ready to join the Burwood Brickworks Community.

Utility Providers

Before you move into your property, you will need to connect your utility services:

Electricity

Real Utilities 1300 161 668

Gas

Real Utilities 1300 161 668

Water Yarra Valley Water 1300 853 811

Global Insurance

Your OC has taken out a global insurance policy and as an Owner in your OC, you are a member of the OC global insurance policy.

This policy includes reinstatement and replacement of all buildings within the plan of subdivision (including your home), common contents (such as shared services) and public (legal) liability for the common areas.

Please note the OC insurance policy typically does not cover:

private home fittings (including carpets, light fittings and window furnishings); contents of private homes; and public liability for individual lots

A copy of the Insurance Policy, Certificate of Currency, Financial Services Guide and Product Disclosure Statement can be downloaded from The Knight Property Portal. www.theknight.com.au

Access to the portal will be provided by The Knight after settlement.

Getting Connected.

Getting Connected

Your property is Opticomm (fibre connection provider) ready!

Opticomm has pre-installed the Optic Network Terminal (ONT) in your residence. It has been tested and commissioned.

Occom have also provided free routers to all apartments at settlement.

To arrange connection, reach out to your preferred retail service provider (RSP) or connect with one of Opticomm’s preferred suppliers listed here.

Internet service providers

Harbour ISP www.harbourisp.com.au

1300 366 169

Activ8me www.activ8me.net.au

13 22 88

Clear www.clear.com.au/residential/ fibre-to-the-home/plans-pricing/

1300 855 215

DCSI www.dcsi.net.au

1300 665 575

Exetel www.exetel.com.au/broadband/nbn

13 39 38

FuzeNet www.fuzenet.com.au

1300 881 917

iiNet www.iinet.net.au/internet/fibre

1300 455 806

Be sure to mention you are on an OptiComm FTTP Network. New service providers are added frequently. Please refer to the OptiComm website www.OptiComm.net.au for the current list.

Internode www.internode.on.net

13 66 33

iPrimus www.iprimus.com.au

13 17 89

Leaptel www.leaptel.com.au

1300 205 327

Occom www.occom.com.au

02 8005 3925

Sliptalk www.siptalk.com.au

13 82 55

Foxtel www.foxtel.com.au

1300 130 799

Your Location

Your location

The Apartments

Quality materials, power saving master switches, on-site storm water capture and thoughtful orientation means residents can enjoy these beautiful dwellings with reduced energy usage.

The Townhomes

Quality townhomes created with comfort and conservation in mind leave a minimal environmental footprint in turn saving significantly on power bills.

Village Green

Making up 1 hectare of the 2.5 hectares of open space throughout Burwood Brickworks, the Village Green offers residents and the wider community the opportunity to get outside and take in nature.

The Link

The Link acts as the precinct’s main thoroughfare, connecting the Urban Plaza to an abundance of green space via carefully articulated walking and cycling paths.

Urban Plaza

An outdoor extension of the retail center offers paved paths winding past alcoves, grassy mounds and intimate spaces that make the most of the outdoors.

Shops and entertainment

A world-first retail experience: intelligent architecture, renewable practices and an abundance of amenity and community. The shopping center houses over 30 retailers, a cinema, childcare centre, medical centre and an abundance of restaurants and cafés.

A rooftop urban farm

The rooftop has been utilised as a large and innovative urban agricultural project. This is all set on 2500 sqm of productive urban agricultural space.

This plan is an artist impression, is not to scale and should be used as a guide only. Subject to change and planning approval.

Green Space Apartments & Homes Amenity

Important Information.

Important Information

Your home may contain shared walls and structural walls. These areas have been designed in accordance with the building regulations to provide fire protection and acoustic resistance from the other residences.

These areas of your home require particular attention when considering any penetrations, modifications or alterations to walls, this is to ensure that these areas, that are vital that the integrity of the building remain uncompromised throughout the life of the building.

All penetrations, modifications or alterations to these surfaces in any way must be carried out in accordance with the requirements of the building regulations and Owners Corporation rules.

It is recommended that before commencement of any work you contact the Owners Corporation, and your local building surveyor for written advice, and you inform all tradesmen of these building regulations and restrictions. Failure to abide by the above instructions may lead to rendering null and void the building insurance policy of your home.

Dear Resident,

The following information is important. It can impact your building insurance policy, please ensure you read it carefully.

Post Settlement Defect Policy.

PART 9

Three-month Maintenance Period

Frasers Property Australia provides a Three-month Maintenance Period from the original settlement date. This covers items such as easing and adjusting of doors and locks, windows, cupboard doors as well as any plumbing, mechanical or electrical failures or faults. All maintenance requests must be submitted in your myFrasersProperty app.

Critical repairs for emergency or safety reasons

‘Critical repairs for emergency or safety reasons’ are urgent repairs which must be undertaken to keep individuals safe within their home, to prevent injury, property damage or damage to goods, or for urgent repair to an essential service.

Urgent repair examples include:

burst water service, blocked or broken toilet system, serious roof leak, gas leak, dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, an essential service or appliance for hot water, water, cooking, heating, cooling or washing is not working, the gas, electricity or water supply is not working, a safety-related device, such as a smoke alarm or pool fence, is not working, an appliance, fitting or fixture that is not working and causes a lot of water to be wasted, any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure, a serious problem with a lift or staircase.

The Defect Process

1. You must log all defect requests via your myFrasersProperty app.

2. The Builder and/or Care & Rewards Vic Team will review the item(s) from your report and will coordinate an inspection if required.

3. The Builder (and/ or their subcontractor) will respond to any critical repair(s) within 1 to 2 Business Days of receiving your request.

4. The Builder will periodically attend site to attend to non-critical repair(s) subject to their subcontractor’s availability. Otherwise, any non-critical repair(s) will be attended to by the Builder (and/ or their subcontractor) once we reach the end of the Three-month Maintenance Period.

Please note:

The Builder (or their subcontractor) will contact you directly to coordinate an appointment for access.

You must provide reasonable access to your property for the Builder or their subcontractor to attend to repair(s) within the hours of 8am to 6pm, Monday to Friday, unless another time is agreed between the resident and subcontractor.

Please note we must allow our Builder partner the opportunity to rectify any agreed defects. If you have any concerns in relation to the works completed, please contact your Care & Rewards Consultant.

Post Settlement Defect Policy

Homeowner Maintenance

Once you have settled, it is your responsibility to carry out routine maintenance in your home. This could include cleaning or replacing filters to air conditioners and rangehoods, testing smoke alarms, adjusting irrigation settings, clearing debris from gutters, and scheduling services for your appliances.

General wear and tear are not covered by this policy.

Who to contact Your

Care Team

For any general enquiries & maintenance requests during Three-month Maintenance Period, please contact the Customer Care Team.

Email CustomerCareVIC@frasersproperty.com.au

Phone 13 86 88

Please refer to the documentation provided at handover to confirm the specifications and suppliers of products used in your home. As always, the Victorian Customer Care team are here to assist, please feel free to contact us if you need our assistance or advice.

Caring for Your Home.

Caring for Your Home

Welcome to your new apartment.

Please ensure you take time to read the below as it provides you with important information about your new residence. It covers many things you need to know to make caring for your new apartment as easy as possible.

Included is information required to arrange phone connection and services connections, deal with emergencies, useful phone numbers for local services and details of finishes, fixtures and fittings including paint colours and tile selections for your reference.

This also contains information on how to operate the appliances found in your apartment. Important information has been provided in the relevant sections on the use and care for these appliances. The operating instructions for each appliance accompany this manual on the USB flash drive. For further information, please refer to the attachment section.

Owners and occupiers are responsible for the maintenance and upkeep of emergency equipment, not limited to smoke detectors, fire alarms, speakers, entry fire doors etc. Refer to the OC Rules for details.

If you plan to lease your apartments, please ensure that you provide a copy of this manual to your Property Manager and Tenant for their reference.

It is important to note that cosmetic defects such as scratches, marks on walls, chips etc. will only be rectified where identified and listed prior to occupation.

All Warranties and Manuals can be found on the USB stick provided within your move in pack or alternatively simply scan the QR code sticker located within your kitchen cupboard.

Contact Details

In the event of a non-medical emergency only, please take note of the following procedures to ensure the matter can be attended to in the timeliest fashion.

Primary Subcontractor

Plumbing – Gas, Cold & Hot Water, Drains

Transcend Plumbing

Phone: 1300 881 001

Electrical – power, lighting, intercom and security

M Squared Electrical Phone: 1300 677 827

Air Conditioning and Ventilation

Coldflow Mechanical Pty Ltd

Phone: 03 8572 1250

Fire Services

Bayside Fire Services – Wet Fire Phone: 03 9580 6587

Security

Commsecurity Pty Ltd

Email Address: info@commsecurity.com.au

In the event that you engage a subcontractor not approved by Frasers Property to address emergency issues without prior notification to Frasers Property, Frasers Property will not refund the cost of call out fees and/or repairs. Works carried out by others may void warranties.

Water

Authority water meters are provided to each apartment to monitor the amount of water used.

If you wish to shut off the supply of water to your residence for any reason, this can be achieved by turning off the stop valve. Please contact Building Management if you have any issues with your water supply.

The valves appropriate to your residence will carry a tag denoting your residence number. Do not shut any other valve off.

If you require your hot water meter number, please contact the Building Manager.

Recycled Water

Recycled water has been installed on the lower levels for sustainable grey water flushing of toilets.

Gas

SUPPLIER Multinet, Ph - (03) 132 691

If you require your gas meter number, please contact the Building Manager.

Please note we provide a grace period of 5 days from settlement to arrange for transfer of utility accounts before disconnection.

Gas will be billed via an embedded network through Real Utilities.

Please also keep in mind that your gas for hot water will be paid via Owners Corporation fees as this service is centralised across the building.

Australian Standards and Energy Safety Victoria regulations require gas to the building to be shut off in the event of a general fire alarm.

Upon deactivation of the fire alarm the gas will need to be turned back on by the building management. There may also be some re calibration of the gas lines that is required and occupants of the building may experience some intermittent interruption of gas.

Electricity

Electricity is individually metered to your residence via an embedded network through Real Utilities. Supply is provided via the switchboard in your apartment. The board is fitted with circuit breakers to each electrical circuit. These may trip out if a fault develops in an electrical appliance. If a trip should occur, the appliance should be isolated from the power outlet and the circuit breaker turned to the on (up) position. Push the reset button on the safety switch. If the circuit breaker still trips out, an electrician should be called.

To turn power on in your residence, make sure all circuit breakers and the main switch are in the on or in the up position.

PLEASE NOTE THAT CALL OUTS FOR ITEMS THAT FALL OUTSIDE WARRANTIES WILL BE CHARGED TO YOU DIRECT BY THE RESPECTIVE CONTRACTORS.

Intercom/Access System/Security

Your residence is fitted with a HIKVISION (Model No. CS-DS-KH6320-TE1) Video Intercom Indoor Station.

The main entry doors, which provide entry to the building and to the lobby have a front door station with a speaker, camera and key pad.

Visitors to The Ardent and The Terrace Collection can notify the relevant apartment owner of their arrival by touching the entry station screen and activating the code pad which will appear on the screen. Visitors can then dial the apartment number on the code pad finishing with the ‘bell’ symbol, or alternatively, using the electronic directory, scroll for the apartment number using the arrow keys and then press the ‘bell’ symbol.

This allows the front door to be unlocked for a short period of time for the visitor to enter the building.

If it is determined that a reported fault with the system is a result of user error, a call out fee will apply.

For personal and building security, please only allow people known to you to enter the building.

Residents gain entry to the building by security access ‘Fob’ which is swiped against a magnetic reader at the entrance of each building. Your fobs have been provided as part of your handover kit.

Green Switch

The green switch only covers lighting and air conditioning, while the kitchen LED, bathroom, and power points are not connected.

FIRE PROTECTION

Smoke Detectors

Your residence is fitted with smoke detectors.

The lobby and corridors are fitted with a smoke detector connected to the Fire Brigade. If an alarm occurs (evacuation of fire) proceed to the fire exit stairwell and leave the building for the nearest meeting point. Wait there for direction from the relevant authority.

Your apartment smoke detector must be tested regularly, and the batteries changed annually. The Fire Brigade recommends that when you change your clocks for daylight saving you also change the batteries in your smoke detector. Faults with smoke detectors will register on the Fire Indicator Panel – please do not disconnect smoke detectors under any circumstances. If in doubt, please call an electrician.

Please make yourself familiar with exit routes and Fire Procedures (detailed on evacuation plans located throughout the building) so that you know what to do if you need to leave your apartment in an emergency.

DO NOT use passenger lifts in the event of a fire.

In the event of a fire all stair and access doors automatically unlock to allow residents to evacuate the building.

The garage door will automatically open in fire mode.

Sprinkler System

In the event of a fire near a sprinkler head, heat generated by the fire will cause the sprinkler to activate. On activation a fire alarm will be raised, and the fire brigade called automatically. The sprinkler system is under constant water pressure. It is important that sprinkler heads are protected from damage.

DO NOT hang anything from a sprinkler head. Take care when placing items in or removing items from storage cages. A broken sprinkler head may cause considerable damage including costs associated with the attendance of the fire brigade.

DO NOT paint the sprinkler head under any circumstances.

DO NOT remove the sprinkler head under any circumstances.

Hose Reels and Fire Extinguishers

Hose Reels and Fire Extinguishers are located in stairwells and in other common and public areas. Hose Reels are not to be used for cleaning.

Fire Doors

Fire escape doors are clearly marked and must not be held open or obstructed in any way.

Apartment doors are fire rated and are not to be altered. The door has a drop-down seal that engages when the door closes. This seal or any other component of the door must not be tampered with in any way.

Refer to OC Rule 4.12 Use of Lots.

Cleaning/General Care

It’s important to clean your home on a regular basis in the appropriate manner. Your residence has been constructed from quality materials to provide years of durability. Insufficient cleaning or the use of inappropriate cleaning materials can affect the durability of many of the materials, fixtures and fittings in your residence. Some cleaning/ general care hints are listed below, however, it is suggested that you consult either with cleaning experts, materials/fittings manufacturers or cleaning product manufacturers to ensure you use the correct cleaning products and method. Ensure that the correct safety procedures are followed when using noxious or otherwise volatile chemical products.

Windows

Twist and open windows have a restrictor, set at 125mm wide opening. Do not force the winder out any further than this point as the pin inside the mechanism can break. This is an Australian Building Code requirement.

Door and window tracks should be cleaned regularly for ease of use and to avoid permanent damage to opening/closing mechanisms. All internal windows and doors should be cleaned by the resident. External windows and doors which have access via a balcony should be cleaned by the resident. Glass and window frames will always look their best if they are regularly cleaned with suitable products. Clear, anodised or powder-coated surfaces should be cleaned regularly with mild detergent. (Please note: avoid the use of detergents that contain acidic products as these discolour the anodised/ powder-coated finish of the window and door frames). Do not use abrasive or acidic cleaners as these will cause damage/scratches to frames.

The frames are not structural items and are not designed to have heavy loads fixed to them.

General Glazing, Mirrors & Splash backs

Glass has been utilised throughout your apartments in areas ranging from your shower screen, splash back and mirrors. The type of glass used varies depending on its intended purpose and has been specifically selected for its properties. It is recommended that glass surfaces are cleaned with a specifically formulated non-streaking solution such as Windex.

Scratches, fractures, chips or surface blemishes on glazing and mirrors are not defective if they cannot be seen from a normal viewing position.

Kitchen & Bathroom Fittings

Take care when cleaning metal kitchen utensils in the sink. Over time constant abrasion will gradually scratch and dull the surface of the sink making it more susceptible to staining.

To keep your bathroom fittings looking their best, avoid strong abrasive cleaners on baths, basins, toilets, etc., as they can damage, dull or stain the surface. Use mild household cleaners and plenty of water. Check instructions on all cleaning products before use. Do not step into a bath or shower with shoes on because grit on shoes will scratch the surface.

All wastes points/drains in kitchens, bathrooms and laundry areas should be cleaned on a regular basis to avoid blockages from hair, food waste or lint and to ensure drains remain free flowing.

Where there is a floor waste in a bathroom or laundry, this should be charged by pouring a cup or more of water down the waste to ensure the trap does not dry out. If this is not done it may result in an unpleasant odour emitting from the drain point. Areas that may not be used on a regular basis, such as a second bathroom shower or vanity or powder room vanity should also be charged on a regular basis.

The fittings used in your apartment can be found in the fixtures and fittings schedule in the attachment section.

Cupboard Laminates

Laminated surfaces on cupboards should be cleaned regularly with non-abrasive household cleaner. To preserve the surface, avoid scratching and overheating of the surface (i.e., placing hot pots/trays/dishes directly on or against the laminated surface).

The finishes used in your apartment can be found in the attachment section. It is recommended that water is also used on the laminate when applying spray on cleaning products.

Joinery

When cleaning painted doors and panels of the cabinetry, great care should be taken to not scratch the paint finish. Do not use harsh cleansers. Mild Soapy water is best used with a micro fibre cleaning cloth.

Detergents containing alkali, acid, metallic salts and/or other strong substances can actually attack the surface of the painted finish and are NOT to be used.

Stone Bench tops

Clean stone thoroughly using fresh warm water, using only neutral detergents. Stone bench tops have been sealed.

Detergents containing alkali, acid, metallic salts and/or other strong substances can actually attack the surface of the stone and are NOT to be used. Use clean fresh cloths. A second rinse application may be required.

Do not allow the stone to come in contact with any acidic product including vinegar, lemon or lemon juice, wine or thinners. These liquids contain acids that are damaging to the stone and should be cleaned off immediately.

Do not use scourers or abrasive products. Do not sit or stand on the stone as stone is not flexible and may crack under the pressure.

Do not place hot items such as roast tray or hot pots directly onto the stone. Use temperature absorbent mats under hot appliances (hot pans, electric frying pans, oven trays, etc.). Items such as toasters and hair straighteners can discolour the surface of the stone or in extreme cases crack the stone slab.

Use cutting boards.

Misuse or abuse will damage stone; it may also be scratched if it comes into contact with any other stone type or stone product.

The Stone used in your apartment can be found in the finishes schedule in the attachment section.

Materials such as timber, granite and marble are natural products that may have blemishes and variations in pattern and colour and are natural characteristics of the material. Cracking, pitting, displacement or similar blemishes in natural products are considered acceptable.

Reconstituted / engineered stones are made from natural quartz together with polyester resin and pigment. Colour variation can be expected from batch to batch due to the location of the natural material that is quarried.

Reconstituted stone has a higher resistance to scratching, staining, heat, UV and wear than natural stone however it can still be damaged.

WARNING: All spills should be removed or cleaned up immediately. Some spills may stain the stone. The period the spill is left may determine the extent of the stain. The stone can be cleaned with a warm, damp fibre free cloth. Soapy water can be used for general clean ups. For more stubborn marks, a NON-ABRASIVE cream cleanser (see below for details) with a damp cloth can be used.

Floor and Wall Tiles

To ensure your tiles continue looking their best:

Do NOT clean tiles with acid

Do NOT clean tiles with any abrasive materials

Do NOT place potted plants directly onto tiled porches/balconies – remove any residue before staining occurs

Tile cleaning products are available from most supermarkets—please ensure that the manufacturers’ instructions are followed.

Only use recommended products to clean floors and wall tiles, always read instructions. Regular cleaning is advised. A soft bristle brush can be used to clean grout areas. Showers should be inspected annually to ensure grout and silicone are in good condition. Any damage should be attended to as part of a general maintenance regime.

Tiles used in your apartment can be found in the finishes schedule in the attachment section.

An Owner or Occupier of a Lot must observe the maximum floor loading and any maximum load limits for the Building.

Dining Table

To preserve the surface of your dining table, we advise avoiding overheating of the surface (i.e. placing hot pots/ trays/ dishes directly on the table), and great care should be taken to avoid scratching or marking the table. It is advised that placemats and coasters are used as a barrier between the hot items and the dining table.

Please do not use harsh cleansers. This includes detergents containing alkali, acid, metallic salts and/or other strong substances as they can damage the tables exterior finish.

Balcony tiles (if applicable)

All terraced areas/balconies have been paved with a “pod & paver system”. Pavers are installed on pedestals so that water can drain freely into the spaces between pavers and across to waste drains in the space underneath. There are many benefits to this system including the ability to replace broken, damaged or stained pavers with ease. Pavers are not to be permanently fixed/ adhered to pods. Any alteration to the system will void all warranties.

Should you have any issues with balcony pavers or require the replacement of a paver, please contact The Knight who will contact the appropriate tradesmen to assist.

The area below pavers has been treated with a waterproof membrane. You should inspect and clean the drain outlet periodically to prevent any blocks.

It is important that you DO NOT use acid-based products to clean pavers as this may cause damage to the membrane. Please ensure you take note of where waste points are located and ensure regular maintenance is carried by the removal of leaf litter/dirt to prevent blocking of drains.

Balcony Balustrade Glass

Regular checks to balustrade glass should be carried out to ensure there is no damage to glass panels or fixings.

Do not hang items from balustrade glass at any time or rest items on balustrade capping or rest items against balustrade glass.

Clothes Drying

An Owner or Occupier must not hang or permit to be hung any clothes or other articles including wind chimes on any balconies, windows, stairways or any part of the Common Property or any part of the exterior of the Lot so as to be visible or audible from the outside of the Lot.

Privacy Screens

3mm solid Black Ace Aluminum privacy screens have been installed on certain apartments. Do not hang items from screens or place excess weight on screens at any time. Cleaning should be carried out in line with manufacturer guidelines for powder coated products.

Waterproof Membranes

All tiling to your balcony floors, bathroom floors and shower walls have been laid over a waterproof membrane to ensure drainage of all surface water. It is critical that the waterproof membrane is not scratched, punctured or damaged by any furniture, accessories or works. Waterproof membrane MUST NOT be drilled into under any circumstance as this may cause the membrane to fail and may result in damage to yours or others property. Acid based cleaners should never be used on membrane surfaces.

Heating / Air-conditioning

Each home is equipped with ducted air-conditioner with the condenser located on your external balcony. A remote control is supplied with the system. Refer to the operation manual in the Appendix for instructions of use and maintenance requirements.

Residents should ensure the condenser unit is not covered or used as shelf.

Your residence is fitted with a Fujitsu (Model No. ASTG18KMTC). The serial numbers of the A/C unit fitted in your apartment can be found below:

ASTG12KMTC

ASTG18KMTC

ASTG22KMTC

ASTG30KMTC

ASTG24KMTC

ASTG09LVCC

ASTG18LFCA

ASTG09LVCC

Light Globes

Please ensure that light globes are replaced with those of equal wattage.

Your light fittings are fitted with light globes of an appropriate wattage rating for that fitting. Signage inside the fitting states the maximum rating for that particular fitting.

It is important that the maximum wattage ratings are not exceeded otherwise overheating of the fitting may occur. Light globes are considered to be a consumable item and are not covered under warranty.

Paintwork

It is important to clean painted surfaces occasionally. Avoid using excessive water and never use an abrasive cleaner or scourers.

A wipe over with a damp cloth is usually adequate. Specialised cleaners for removing marks from paintwork are available in most major supermarkets - please ensure you read directions carefully prior to use to avoid damaging paintwork. Exterior paintwork should be washed occasionally.

The finish used in your apartment can be found in the finishes schedule in the attachments section.

Blinds

For maintenance of the blinds, it is recommended that a soft feather duster is used to ensure the blinds are clean of dust. For any marks that may appear on the blinds, a lightly dampened cloth should remove markings. It is strongly advised that the use of any chemical-based products is not used as they may cause discolouration.

PLEASE NOTE: Where blinds are installed by others and installation can be directly attributed to water leaks or damage into the apartment, the OC, the Builder, and Frasers Property Australia are not responsible for subsequent rectification works.

Bathroom and Laundry Fans

The bathroom and laundry in your apartment are mechanically ventilated by an extraction fan mounted in the ceiling space. The exhaust fans serving apartment ensuites and laundries are to be interlocked with the bathroom light and dryer c/w run on timer (adjustable).

Please note that your exhaust system has been fitted with a run-on timer which allows the continued operation of the exhaust fan for 10 minutes after you have turned the switch off. This will assist with the removal of residual humidity and heat in the room after you have showered, used your clothes dryer etc. and will assist in controlling condensation in your apartment. Please ensure you allow fans to run on as designed. If any of the fan switches are in the on position i.e. bathroom/laundry, the motor will continue to run.

Ensure you clean and remove dust from the air inlet on a regular basis.

Washing Machine connection

We recommend a licenced plumber ensure that washing machine hoses are fitted/ installed correctly. Damage that may occur as a result of a washing machine overflow or incorrect connection of laundry hoses is the responsibility of the home owner.

Condensation

Condensation occurs when the air temperature inside the home is greater than the air temperature outside.

The responsibility for controlling condensation by maintaining adequate natural or mechanical ventilation using openable windows, exhaust fans, or other means, is the responsibility of the owner/occupant.

To prevent condensation:

Open windows in dry weather

Use kitchen range hood exhaust fans where possible

Open laundry cupboard door when being utilized (where applicable)

Ensure ceiling vents are not obstructed

Leave bathroom and laundry doors open where possible and

Ensure all ceiling exhaust fans are operational and are not obstructed.

Mould will grow where there are high levels of humidity. Areas where there may be little air circulation or where ventilation is not managed by the occupant may result in the presence of mould.

IMPORTANT!

Please ensure you read the CONDENSATION NOTICE provided – Refer to the attachments section to better understand the causes of condensation and how best to manage this.

Condensation can always be prevented and is not considered a defect of the building. Please note that the OC, the Builder, and Frasers Property Australia are not responsible for damage caused as a result of condensation.

Hairline Cracks

Hairline cracks of 1mm or less are not considered to be defective. Cracks are to be monitored for a period of twelve months.

Carpet

Regular maintenance is required for carpets. Carpet cleaning should occur as follows:

Carpets should be vacuumed regularly on a weekly basis.

Stains are best attended to as soon as practicable.

Use carpet stain removers – following the cleaning manufacturer’s instructions at all times.

Periodic deep cleaning of carpets by carpet cleaning experts is also recommended at least every two years.

Removable mats are recommended at all entrances to carpeted areas so loose dirt is not walked through your apartment. Direct sunlight for extended periods may cause damage to carpet and/or slight changes to the color. Window protection should be installed to prevent this from occurring.

The carpet used in your apartment can be found in the finishes schedule in the attachments section.

Keys/FOB and Remote Control

The keys to your home are of a restricted nature. At the time of settlement, you will be issued with keys and fobs to operate your front door, letterbox along with a remote control to access the car park where a space has been allocated with your apartment.

If you experience any difficulty with your keys, fobs or remotes, please contact the Building Manager for assistance.

Requests for additional keys or remote controls should be forwarded to Building Manage who will be able to obtain them from the relevant suppliers.

Television – including Pay TV/NBN/PlayNetwork

The building has an integrated free to air network with the option to install Internet and Foxtel.

Residents wishing to access the Foxtel service and high-speed internet can contact Telstra direct for payment options and installation of the decoder box.

Lifts

Four lifts are located throughout the apartments, with two lifts in each building. The Ardent Collection lifts are located in the entrance lobby and South corridor of Level 1 providing access to each floor and basement. The Terrace Collection lifts are located in the West corridor entrance lobby of Level 1 providing access to each floor and basement. Secure access for the lift is by way of your access fob provided in the apartment handover kit.

Storage Rooms/Cages/Overhead Cages

Each apartment has been allocated either an over bonnet storage box or storage cage.

Hot Water Service

The hot water service to your apartment is provided via a communal gas and solar powered system located on the roof of the building. A supply of hot water is always maintained in storage tanks also at roof level to ensure adequate supply is always at hand for you and the other residents of the building. Engage a qualified plumber to inspect the Apartment if faulty.

Basement

The basement at The Ardent and The Terrace Collection is a “wet basement”. This means that from time-to-time water can seep into the basement via the walls. The basement has been constructed with “spoon” drains around the perimeter so that this water and any water resulting from activity inside the basement is directed to the storm water drainage system. Any obstruction to spoon drains will prevent water draining as intended.

Garage Door

Entry to the basement is via a secure garage door. Access can be gained with your access fob by clicking the button on your garage remote. All car spaces are located on the Ground and Basement floors. Both basements can be accessed via the stairs and lifts.

Please report any faults or maintenance issues to Building manager.

Two keys to each storage box have been provided in your handover box. Please note if there is no storage box above your car space, you will be provided with a chain wire storage space.

The maximum weight that these over bonnet storage boxes can hold is 300 kg, please do not exceed this weight limit. Any damage caused by exceeding this weight limit is not the responsibility of the OC, the Builder, and Frasers Property Australia.

IMPORTANT!

Storerooms located on perimeter walls of the basement have spoon drains to drain water away as per above. Do not block spoon drains or store anything in the spoon drains as this may result in water damage to your belongings and may also impact on other storage areas. It is recommended that all personal items are raised off the floor by way of a false floor or storage racks.

Bike Racks

Bike storage is located on the South side of both The Ardent and The Terrace Collection outside both entrance lobbies for your amenity and convenience. Please ensure bikes are secured correctly.

Landscape Repairs & Maintenance

There will be regular inspection and maintenance of gardens, nature strips, edging, pruning and weed spraying of common areas. Your OC landscaper will be responsible for all garden and plants in common areas.

If new plantings are not in accordance with the Plantings Schedule, then they will be required to be removed and replaced with plants which are according to the Plantings Schedule. If you would like a copy of the Plantings Schedule, please contact the Building Manager.

Landscaping & Irrigation

Some apartments have garden beds in their rear yards, these have been fitted with automatic irrigation systems and should not require manual watering. However regular monitoring, maintenance and manual watering may be required during times of extreme heat. Refer to the operation manual should you make changes to the irrigation system.

Any form of excavation work within planters and garden beds may cause damage to the waterproof membrane of the planting structure. Damage caused as a result of unauthorised changes to the system may require rectification at owners cost.

Appliances – Warranties refer to manufacturers’ manuals

All appliances including your oven, cooktop, range hood and dishwasher are covered by the manufacturer’s warranty. If you find that an appliance is not working properly or is faulty, please contact the manufacturer.

It is the homeowner’s responsibility to maintain these items and arrange repairs and maintenance if required. Any repairs should be done by an authorised service company in accordance with your guarantee. Keep all guarantees for your appliances in a safe place.

In the event of a problem with an appliance, first refer to the operational procedures in its accompanying manual. If you cannot rectify the problem, then contact the manufacturer for an accredited service agent.

Your air-conditioning unit is covered by a manufacturer’s warranty. In the event of a problem with your air-conditioning, refer to the accompanying operational manual. If you can’t rectify the problem, then please contact the manufacturer directly.

Appliances including refrigerator, washing machine or clothes dryer (where applicable) are covered by a manufacturer’s warranty. In the event of a problem with your appliance, refer to the accompanying operational manual. If you are unable to rectify the problem, then please contact the supplier directly.

To register your manufacturer’s warranty, please fill out the warranty card that was supplied with your appliance and send directly to the supplier.

IMPORTANT!

Please check all appliances carefully prior to first use to ensure warranties and manuals have been removed from inside dishwashers/ovens/ microwaves etc. Damage caused by operating appliances without removing manuals will not be covered as a warranty item.

Bin Chutes

Bins Chutes are located in the corridors of both apartment buildings. The bin chute system is a mechanically operated system allowing residents to dispose of both waste and recycling. Please observe all requirements for the correct disposal of waste to avoid blockages. All waste must be bagged and tied before placed into bins.

It is the responsibility of the Building Manager to ensure the servicing and cleaning of the chutes.

Electric Car Charging Stations

Electric Car Charging Stations are located to the West of The Terrace Collection behind the Main entrance gate outlined below:

Basins

For cleaning, wipe with a soapy sponge then rinse. For more stubborn stains you will need to occasionally give your basin a more thorough clean and refresh using a mild abrasive cleanser like Gumption® paste cleanser, Jif® cream cleanser or Ajax® cream or cleanser. Firmly wipe the surface with a damp sponge or cloth and the mild abrasive cleanser using a wide circular motion. Always finish by rinsing and wiping your surface with a damp cloth or sponge. The Vileda® range of cloths and non-scratch scourers are recommended.

Sanitary Hardware – Includes Taps/Shower Roses/Spouts

Stainless steel sanitary hardware should be cleaned regularly with household/specialist stainless steel cleaners and rinsed with water. Beware of scratching the surface of the hardware with abrasive products and cleaning utensils. If products inclusive of, but not limited to the following come into contact with your hardware, chemical damage/staining may also occur:

Iodine

Hair Dye

Please note the first car at the charging station has priority. However, vehicles must only be parked in the bay while charging and for a time period not exceeding 4 consecutive hours or 4 hours in any given 12-hour period. Once charging is complete, the vehicle must be moved out of the bay as soon as possible.

Carwash

An Owner or Occupier of a Lot has use of the Vehicle Wash Facilities for the sole purpose of washing their vehicle and from time to time, the Owners Corporation or its representative will issue instructions for use.

An Owner or Occupier of a Lot must ensure that the equipment has been cleaned and is ready for re-use after using the Vehicle Wash Facilities.

Bookings for exclusive use of the Vehicle Wash Facilities is at the discretion of the Owners Corporation and may be subject to payment of a bond as determined by the Owners Corporation prior to the date of use and additional conditions of use as deemed necessary.

Door Furniture/Hardware

Wipe down handles occasionally (use stainless steel polish for stainless steel handles), Stiff mechanisms may need to be lubricated with dry lubricant (consult your locksmith), Loose mechanisms may need to have screws tightened especially during periods of heavy use.

Most light marks and scuffs may be removed by wiping your surface firmly with a damp sponge or cloth and a mild abrasive cleanser. Please be aware, using abrasive cleansers on your basin may change your sheen level. By routinely cleaning the entire surface consistency in sheen should return over time.

Stainless Steel

Rust marks on stainless steel are not a defect and are generally caused by surface contamination from contact of non-stainless-steel items. Surface rust can be removed by following the care and maintenance instructions included in the attachments section.

Water Leaks

All water leaks have the potential to cause considerable damage if not repaired promptly. If you find a water leak, isolate the leak where possible and arrange for repair. All sealants to showers, wet areas and tile junctions should be inspected regularly and maintained (where applicable).

Moisture

Many materials used in the construction of your home contain moisture, as your home is heated, lived in, dried out and settled in general, small cracks may appear in timber, plaster and concrete elements as they shrink. Shrinkage/ slight movement occurs commonly in new buildings and has no effect on the building’s structural integrity.

Mercurochrome

Bleach

Shoe Polish

Nail Polish/remover

If you detect any leaks from these products, please arrange for a plumber to attend to them immediately to avoid further leakage. Rubber seals inside tapware should be replaced occasionally to avoid leakage from seal deterioration.

Shower Screens

Clean regularly with household shower cleaner to avoid build-up of mould, bacteria, soap scum etc.

Shower Areas

Due to the constant use of shower areas, tiled surfaces need a different cleaning procedure to remove the hard water deposits, soap scum and body oils that build up. Weekly cleaning is advised to avoid heavy-duty cleaning for hygiene purposes. Routine build up can be removed with most all-purpose cleaners, while hard water deposits are best removed with a solution of white vinegar and water.

Bacteria and mould can develop due to the damp nature of shower recesses. This can be removed with the wiping down of the areas with a chlorine bleach product. Apply according to the manufacturer’s instructions, and then rinse with clean water.

CAUTION: When using bleach products caution should be taken and should never be mixed with ammonia. Always use chlorine in a well-ventilated room.

Silicon Sealants

All silicon sealants should be cleaned (wiped down with a damp cloth only) regularly and inspected for deterioration and maintenance.

Timber Flooring

Your home is fitted with a ‘floating’ timber floor on top of acoustic underlay. Due to the compressibility of the underlay and slight differences in height across the concrete slab, there may be some deflection when walking across the floor—this is normal and does not indicate a defect with the timber boards or the installation.

As timber is a natural product, it will expand and contract slightly over time. Small gaps may become apparent between boards or under skirtings.

Floating timber floors may creak, and some “movement” will be noticeable. This is a normal characteristic of this type of flooring.

The timber flooring used in your apartment can be found in the finishes schedule in the attachment section.

General maintenance of your timber floor should include the following:

1. Dirt and grit will inevitably be produced when walking on your timber floor. The use of soft brooms and vacuum allow for the easy removal of loose particles without damaging your floor directly.

2. Yes, it is okay to use a mop! However, ensure that your mop is kept as dry as possible rather than soaked and keep in mind to wring your mop constantly to avoid any water damage or stains. A microfiber mop option is great for lifting dirt with the least effort, and with minimal scratching to your floor.

3. Do not add/use any bleach, ammonia or other harsh, floor-stripping chemicals on your timber floor. Using a wood floor solution or simply using a little soap and water will better lift without staining or tarnishing your timber.

4. It is important to maintain the grooming of pets, specifically their nails as this can result in surface scratching to your timber floors.

5. Sharp objects will impact your timber floor and leave marks. Avoid wearing sharp, high- heeled shoes. This also includes heavy furniture that will leave dents in your floor if all necessary precautions are not taken. Such precautions can include the placement of rubber or foam-like stoppers and the same precautions can be applied to high-heeled shoes.

6. Do get creative and rearrange your furniture periodically. The rearrangement of furniture will allow for more of an even aging process of your floor particularly if some areas are more affected by direct sunlight than others. Minimise the effect of UV rays on your floor by using curtains, blinds and other types of window protection.

7. Ensure that humidity and moisture levels are monitored and maintained within a reasonable range of 40-60%. A humidity/ moisture temperature instrument may be necessary.

8. Remove spills immediately as soon as they occur.

CLEANING / GENERAL TIPS:

Clean stone thoroughly using fresh warm water, using only neutral detergents / multipurpose cleaners / soaps. Detergents containing alkali, acid, metallic salts (such as trichlor-methane, methylene chloride & paint remover) and/or other strong substances can actually attack the surface of the stone and are NOT to be used. If spilled on the stone surface they must be wiped up immediately.

A general-purpose liquid household cleaner is acceptable for general purpose cleaning as long as it does not contain any of the above chemicals.

Do not use abrasive cleaners such as Jif® or others. Prolonged use of these will take away the polish from the surface. Some cheaper abrasive alternatives can stain and locally discolour the stone where it has been applied. If applied this must be removed with a clean damp cloth until it is completely removed Use clean fresh fibre free cloths.

A second rinse application is advisable, to completely remove the chemicals from the surface of the stone.

Depending on area of installation, frequency of cleaning will vary; recommended frequency of once per week using the approved general-purpose cleaners. Warm soapy water is recommended for everyday cleaning.

Household bleach can be used to remove stubborn stains occasionally (this is not recommended on a daily/ weekly basis). The darker the stone the more apparent the colour changes will become during the use of these cleaners.

It is recommended that you seek advice from a qualified stonemason if you have any concerns. If there are stains that you cannot remove it is best to seek professional advice before experimenting with different cleaners. There are methods of stain removal not mentioned in this manual due to their complexity. If these are used in an incorrect manner they can harm the stone irreparably.

Small gap between boards; normal.

Troubleshooting

Problem Probable Cause

Power failure Tripped at the distribution board

Caring for Your Home

Troubleshooting

Smoke Detector emitting beeping or flashing

Supplied Electrical Appliances

– Cooktop – Rangehood

– Oven

– Dishwasher (Power supply only)

Supplied Water Appliances

Dishwasher failure

Your Supplier

Remedy/Suggestion

First check the meter board. Has the circuit breaker tripped to the off position? If so, reset.

If the problem persists, you may have a faulty appliance. Ensure all appliances are off and try again. If the power trips out again, contact the relevant service authority party.

If the power failure appears to be caused by the supplier, surrounding buildings will also be blacked out. Contact the supplier and enquire as to any faults in your area and the estimate time for supply to resume.

Low battery Check battery and replace if necessary.

General fault Check the circuit breakers are in the on position. If not, reset and try the appliance.

Check the appliances power points are switched on.

If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer’s service agent under your warranty (most appliances are covered for 1 year).

Problem

Probable Cause

Toilet blocked Debris caught in sewer pipe

Remedy/Suggestion

Should you encounter any sewer problems, contact a certified plumber.

Please note wipes are not flushable and they will not disintegrate in your plumbing system like toilet paper. You may be held liable for costs if your reported toilet blockage was due to flushable wipes or any other materials.

Toilet cistern does not fill No water supply Check the stopcock is turned on and water is entering cistern.

Locks Defective lock It is not foreseen that you will encounter any problem with your locks. Should you encounter any problems with your locks, please contact a locksmith.

Intercom/Access System Not functioning Refer to the Intercom/Access System of this manual and contact the relevant party.

General fault Ensure the water supply under the bench is in the on position.

Check the circuit breakers are in the on position. If not, reset and try the appliance.

Check the appliances power points are switched on.

If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer’s service agent under your warranty (most appliances are covered for 1 year).

Supplied Appliances General faults Refer to the instruction manual and warranty details covering the appliance.

Toilet cistern overflowing Water level may be too high

Ball float may be jamming. Adjust the float arm within the cistern by removing the lid. Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace.

Inlet valve rubber may need replacing.

External General

If you intend to make any changes that impact the exterior of your property, you must obtain Owners Corporation approval. Some examples which would require approval are: pergolas, screen doors or surveillance cameras.

The Owners Corporation will often need to seek committee approval for requests such as the above, and in some instances further approvals (e.g., from Council) may also be required. Your landscaping has been delivered in accordance with Council specifications.

While the Owners Corporation does carry out landscaping maintenance - mowing nature strips and weed-spraying gardens. Maintenance to landscaping within your property is your responsibility as homeowner (including watering, weeding, tidying and topping up mulch).

Transport & Amenity.

Transport & Amenity.

For public transport timetable and route information visit: www.ptv.vic.gov.au

The City of Whitehorse TravelSmart Map

Displays the on-road and off-road cycling paths throughout the municipality: www.whitehorse.vic.gov.au/living-working/transport-and-roads/transport/ travelsmart-map

Bike courses for residents

Whitehorse City Council offers a range of bicycle skills courses for Whitehorse residents wanting to improve their riding skills and gain confidence: www.whitehorse.vic.gov.au/living-working/transport-and-roads/transport/ cycling-whitehorse/easy-ride-routes

Burwood Brickworks is well serviced by footpaths, bicycle paths and public transport providing a range of convenient transport methods. The Burwood Brickworks Shopping Centre is 400m from trams, 100m from the nearest bus stop, 3km from Mount Waverley Station and a 19km drive from the city. There are also bike racks located at the Burwood Brickworks retail centre.

Move In Guide Move In Guide

City of Whitehorse

Public Transport

City of Whitehorse

Deakin University

Port Phillip Bay Retirement Living

Glen Iris

Malvern

Toorak

Burwood Highway

Burwood

Artist impression

Melbourne CBD MCG

Camberwell

Surrey Hills

Box Hill South

Hawthorn

Canterbury

Transport & Amenity PART 11

Burwood Brickworks to Melbourne CBD. Sometimes necessity prevails and you may have to venture outside of your Burwood Brickworks community. Luckily Melbourne’s CBD is a mere 35 minute drive, 52 minute tram ride or a relaxed 39 minute combined bus and train trip away.

Tram stop — 400m from Burwood Brickworks’ centre

Bus stop — 100m from Burwood Brickworks’ centre

Train Station — (Mount Waverley Station) 3km from Burwood Brickworks’ centre

Car Journey — 19km drive to Melbourne CBD

Caulfield North

Caulfield South

This plan is an artist impression, is not to scale and should be used as a guide only. While reasonable efforts have been made to ensure the accuracy of any distances and times stated, actual distances and times may vary based on a number of factors including traffic, weather, or other events and are to be used as a guide only.

East

Sustainability Tips.

Sustainability Tips

The average Victorian spends approximately $2,800 on their annual energy bill, but it doesn’t have to be this way. Your apartment is designed to meet strict energy efficiency standards to help keep your home as comfortable and affordable to run year-round. We’ve provided some additional tips below to help you stay comfortable while reducing your bills.

Your new home is equipped with a ‘Green Switch’.

The “Light Globe” switch on the panel next to your front door is connected to all the lighting in your home. When you flick the switch to the off position, all of your LED downlights will be turned off. When you turn it back on, all lights that were previously on, will turn back on.

The “Home” switch on the same panel next to your front door is connected to a select few power points throughout your home.

When you flick the switch to the off position, items plugged into these power points will be turned-off even if they are in “stand-by mode” saving electricity when they’re not in use. When you turn it back on, those items plugged-in will start receiving power again and will turn back on.

Plug those items into these ports that you don’t necessarily want turned-on all the time. Items like your TV, kettle and toaster, chargers and even your electric toothbrush.

Frasers Property Australia is committed to giving you the tools to live comfortably, healthy, and smart in your new home. This short guide will help you reduce your bills, promote your health and wellbeing, and reduce your environmental footprint.

Sustainability Tips

Frasers Property Australia is committed to giving you the tools to live comfortably, healthy, and smart in your new home. This short guide will help you reduce your bills, promote your health and wellbeing, and reduce your environmental footprint.

Energy source Tip

Heating & cooling Open blinds and curtains to let warmth and light in during the day and close them to keep heat in at night.

Heating & cooling Use your wall mounted air conditioner for heating rather than a portable heater, it’s far cheaper to run.

Heating & cooling Keep the temperature on the air conditioner only as high or low as you need. Try 17-18 degrees in winter and 24 degrees in summer. Every extra degree of warmth in winter or cooler in summer costs you 10% extra.

Heating & cooling Close balcony doors and windows when the air conditioner is on.

Heating & cooling Service your air conditioner every two years or as specified in the manual.

Appliances Dry washing using a clothesline instead of running the clothes dryer.

Importance

High

High

High

Choose Energy Star Appliances

When buying new appliances, look for products with high energy star ratings. These appliances are more efficient, resulting in savings on your energy bill over the life of the appliance. When considering the price of a new appliance take into account not only the purchase price but also the long-term savings associated with an energy-efficient appliance.

Reduce Water Use

Frasers Property Australia homes have many water saving features including water efficient taps and shower heads. You can also help reduce water use by keeping your showers to four minutes or less.

Transport

High

Medium

High

Appliances Use cold water for washing clothes when appropriate. High

Appliances Switch off appliances at the power point instead of in the stand-by mode.

Appliances Only run dishwasher when it is completely full.

Medium

Medium

Environmental responsibility does not begin and end at your doorstep. Green transportation such as walking, bicycling and public transport can greatly reduce your transport costs, carbon emissions, while improving your health. Burwood Brickworks has a fully integrated shared path network promoting travel without the need for automobiles. Make sure you check it out and who knows, you might not even need your car at all.

Waste

For tips on reducing your waste to landfill please follow the Whithorse City Council guidelines.

www.whitehorse.vic.gov.au/waste-environment/ rubbish-recycling/composting-and-foodwaste

For Further information/ ongoing sustainability training, The City of Whitehorse runs monthly workshops/ webinars. You can sign up to these workshops here:

www.whitehorse.vic.gov.au/waste-environment/ sustainability/sustainable-living-whitehorseevents

SoilFood System

The food recycling machine is installed onsite (eliminating waste transport costs and emissions) and significantly reduces the volume of food waste, as well as converting any remaining food waste into a nutrient-rich organic soil enhancer.

www.ecoguardians.com.au/soilfood/soilfood

Community Users Guide.

Welcome to Burwood Brickworks.

We have developed this Community Users Guide as a starting point to help get you settled into your new home at Burwood Brickworks. Here you will find all the information you’ll need about the community, local services and other helpful links to key websites, guides and tips.

In addition to this guide, you can also access the City of Whitehorse Community Directory, which is a comprehensive list of community groups, government departments, sports clubs, charities, schools and service clubs that support the local community.

whitehorse.vic.gov.au/community-directory

On behalf of Frasers Property Australia, we are excited to welcome you to the Burwood Brickworks community.

Community.

Burwood Brickworks offers residents a wholesome, healthy, convenient lifestyle with a reduced environmental footprint to create a better future for us all. Comprised of apartments, detached and semi-detached homes and land lots, there will be a diverse and vibrant community living here. As a result of tailored community and environmental initiatives that will be delivered at Burwood Brickworks, the Green Building Council of Australia has independently awarded the precinct a 6-Star Green Star Communities rating.

The Hollow Community Room within the Burwood Brickworks Shopping Centre offers a functional community room/space for hire as part of our mission to foster community connections at Burwood Brickworks. Offering tables, chairs, options for on-site catering and access to toilets, the space will cater for mixed use ranging from (but not limited to) meetings, workshops, talks and exhibitions. The space caters to approximately 40 people seated and 80 standing. Bookings are available through the Burwood Brickworks Shopping Centre’s website and all groups hiring the space are required to complete the application form one month prior to room hire. Bookings are free however will require a bond upon approval.

Burwood Neighbourhood House are community resources that strive to provide a place where people in the area find new friendships, new interests and new links in the area. There are also numerous opportunities for volunteer work, particularly in the areas of admin, gardening, computer tutoring, support catering and social groups. Activities include fitness and dance classes, book club, community singing group, community lunches, art classes, computer classes, social groups and much more. Burwood Neighbourhood House is located at 1 Church St, Burwood, 03 9808 6292, burwoodneighbourhoodhouse.org.au. The Avenue Neighbourhood House is located at 87 Eley Road, Blackburn South, 03 9808 2000, theavenue.org.au

RSPCA Victoria is located directly adjacent to Burwood Brickworks. This is a non-government, community-based charity that works to prevent cruelty to animals by actively promoting their care and protection. The Burwood East facility contains an expert veterinary team as well as operating as an adoption centre and offers various community and education programs each year.

At Frasers Property Australia, we care about creating real places for real people. The Community Development Team from Frasers Property Australia work with residents to drive the Community Development Program at Burwood Brickworks.

As the community grows, we aim to see community leaders emerge and the connections between residents strengthen and blossom.

Education.

Facilities current at the time of printing are listed below:

Early Learning

Insight Early Learning located at Burwood Brickworks

Benwerrin Preschool

Burwood Heights Primary School

Kindergarten

East Burwood Preschool

TeamKids – Burwood East Primary

Journey Early Learning Burwood

PLC Early Learning Centre

Being3 Kindergarten

Wattle Park Children’s Services Centre

St Scholastica’s Kindergarten

Deakin & Community Childcare

Wattle Hill Kindergarten

Primary

Roberts McCubbin Primary School

Burwood East Primary School

Laburnum Primary School

Burwood Heights Primary School

Orchard Grove Primary School

Secondary

Camberwell Girls Grammar

Kingswood College

Mount Scopus Memorial College

St Benedicts Primary School

St Francis Xavier Catholic

St Scholastica School

Strathcona Baptist Girls Grammar

Forest Hill College

Mount Waverley Secondary College

Box Hill High School

Ashwood High School

Highvale Secondary College

John Monash Science School

Our Lady of Sion College

Wesley College Glen Waverley

Tertiary

Deakin University – Burwood Campus

Monash University – Clayton Campus

Holmesglen TAFE – Chadstone Campus

Specialist

Vermont South Special School (Intellectual disability)

Glenallen School (Physical disability)

Burwood East Special Developmental School (Intellectual disability)

Aurora School (Deaf education)

Ashwood School (Intellectual disability)

There is a wide choice of educational facilities nearby. Homes in Burwood Brickworks are zoned for Orchard Grove Primary School, Forest Hill College and Mount Waverley Secondary College.

Healthy and active lifestyle.

Little Mandarin Yoga and Pilates is an intimate and inclusive Yoga and Pilates studio offering Mat Yoga, Aerial Yoga and Pilates classes for all levels of experience. Driven by community and the belief that we are all on the same journey, albeit different paths. Located at Burwood Brickworks, 70 Middleborough Road next to the medical centre.

www.littlemandarin.melbourne

The Village Green is an expansive landscaped park and wetlands making up 1 hectare of the 2.5 hectares of open space throughout the precinct. Offering residents and the wider community the opportunity to get outside and take in nature, The Village Green is a place for gathering with friends and family, walking the dog and participating in active pursuits.

The Link is the precinct’s main thoroughfare, connecting the Urban Plaza to an abundance of green space via carefully articulated walking and cycling paths.

Burwood Brickworks is also close to a large range of amenities in the City of Whitehorse to help you achieve health and wellbeing:

Aqualink Leisure Centre

31 Surrey Drive Box Hill Ph 03 9843 2900

www.aqualink.com.au

We all know that being active is important to our health and wellbeing. Burwood Brickworks has been designed to encourage and celebrate healthy lifestyles, while making it fun and easy. The Burwood Brickworks precinct is completely walkable thanks to an abundance of tree-lined throughfares. Residents can walk to and from the shopping precinct without having to worry about using their cars.

Burwood Brickworks Medical Centre

Level 1, 70 Middleborough Rd

Burwood East

Phone: 03 9098 0555

www.bbmedicalcentre.com.au

Whitehorse Civic Centre

399 Whitehorse Road

Nunawading

Phone: 03 9262 6555

www.whitehorsecentre.com.au

Whitehorse Artspace

1022 Whitehorse Road

Box Hill

Phone: 03 9262 6250

www.boxhilltownhall.com.au/ artspace-exhibitions

Wattle Park Golf Course

1012 Riversdale Road

Burwood East

Phone: 03 9808 2455

www.wattleparkgolfcourse.com.au

Access to fresh food.

The rooftop has been utilised as a large and innovative urban agricultural project. This is all set on 2500 sqm of productive urban agricultural space.

Fresh food is also available at various stores within the Burwood Brickworks retail precinct including:

Cannings Free Range Butchers

Phone: 03 8840 9668 www.canningsfreerangebutchers.com.au

Woolworths Supermarket

Phone: 9624 6292 www.burwoodbrickworks.shopping/stores/ woolworths

Ha Hui Supermarket (Asian Grocer)

www.burwoodbrickworks.shopping/stores/ hu-hui-supermarket

Fresh food and produce can also be located nearby:

Whitehorse Farmers Markets

2nd Sunday of each month at 379 Whitehorse Rd, Nunawading 9am to 1pm

The Source Bulk Foods

Phone: 9193 7266 www.thesourcebulkfoods.com.au

Residents of Burwood Brickworks are fortunate enough to be in walking distance of the Burwood Brickworks retail precinct, offering diverse options.

Community resilience.

Climate Local climate for the region is predominantly temperate with no dry season and a warm summer. Average Summer temperatures range from 15°C to 26°C with the hottest days typically occurring in January/February. Average Winter temperatures range from 6.5°C to 13.7°C with the coolest days typically occurring in July.

There are several climate factors that Burwood Brickworks residents should be aware of, so as to be better educated and prepared in the event of an extreme weather event:

Projections indicate a significant increase in extreme heat events over 35ºC, increasing the risk of heat stress and fire weather days.

With higher Co2 emissions in the future there are likely to be decreases in average rainfall in all seasons, increasing the frequency of dry days.

The fire season will start earlier and end later in the year.

There is an increased risk of service delivery failure in extreme weather and demand on council services.

More severe storms may reduce mobility and access to critical services.

Resources

The City of Whitehorse’s Emergency Management Plan is the most comprehensive information source for residents of Burwood Brickworks. This can be downloaded at: www.whitehorse.vic.gov.au or obtained from Whitehorse City Council.

To prepare a household emergency plan it is recommended you follow the logical and easy-to-follow four step process found in the Emergency REDiPlan booklet developed by the Australian Red Cross at:

www.redcross.org.au/prepare

Quick information to keep handy

Emergency:

000 (triple zero)

Forest Hill Police Station:

469 Springvale Road, Forest Hill

Phone: 03 8847 3600 (Non 24 hours)

Box Hill Hospital

8 Arnold St, Box Hill

Phone: 1300 342 255

Peter James Centre

Cnr Mahoneys Road and Burwood Hwy, Burwood East

Phone: 03 9881 1888

Monash Children’s Hospital

246 Clayton Rd, Clayton

Phone: 03 8572 3000

Monash Medical Centre

246 Clayton Rd, Clayton

Phone: 03 9594 6666

State Emergency Services

(SES) for flood and storm response

Phone: 132 500

South East Water

Water and sewerage fault and emergencies

Phone: 132 812

United Energy

Electrical service delivery and faults

Phone: 132 099

Communication channels available to enable the community stay informed include:

Radio: Emergency broadcaster for weather and warning updates- ABC Local Radio 774AM, FM and SKY NEWS television

Warnings: Standard Emergency Warning Signal - a wailing siren sound at the beginning of serious warnings on radio and TV.

Online/Mobile App: Stay informed with VicEmergency Victoria’s main website for incident information and warnings. The VicEmergency App is available for download on the Apple Store or Google Play.

Additional resources.

For home based/local business

City of Whitehorse offers a range of business support initiatives including business awards, networking events and professional development programs.

www.whitehorse.vic.gov.au/ living-working

Waste management

City of Whitehorse recycling and waste collection information.

www.whitehorse.vic.gov.au/ waste-environment/rubbish-recycling/ recycling-and-waste-centre

Sustainable living Information and tips on how to incorporate environmentally friendly and energy efficient practices into your household.

www.whitehorse.vic.gov.au/ waste-environment/sustainability/ sustainability-home

Environment Victoria Sustainable Living Hub

www.environmentvictoria.org.au/ our-campaigns/sustainable-living/

Storm Action Plan.

Be prepared

Stay inside and shelter away from windows

Have an emergency kit on hand, including a battery-operated radio, torch and spare batteries

Keep a list of emergency numbers handy

Secure loose items in your balcony

Keep downpipes and guttering clear

Store poisons above ground level in case of flash floods

During the storm

Stay inside and shelter clear of windows

Listen to your radio for storm updates

If outdoors, find safe shelter away from drains, gutters, creeks and waterways

Do not shelter under trees or metal structures

Ensure pets are safe

Be prepared for power outages

Floodwater is dangerous – never drive, walk or ride through floodwater.

Floodwater is toxic – never play or swim in floodwater

After the storm

Check your property for damage

Beware of fallen power lines

Check trees for damage and stability

Listen to your radio for further weather information

Check on your neighbours, only if safe to do so

For further information contact your local State Emergency Services office.

STATE EMERGENCY SERVICES (SES)

Phone: 132 500

When floods occur, SES units sandbag to protect property and infrastructure from floods, as well as assisting Victoria Police with evacuations. Following severe storms, SES units can provide temporary repairs – like tarping – to damage structures and remove fallen trees and branches from properties.

Information supplied by Emergency Management Australia.

Useful resources

Create and download an Emergency Action Plan

www.ses.vic.gov.au/plan-and-stay-safe/ create-an-emergency-plan

Download an Emergency Kit Guide

www.ses.vic.gov.au/plan-and-stay-safe/at-home

There are a number of things that you can do to make sure you and your property stay safe during storms. Remember, for storm emergency assistance from the SES call 132 500.

For life-threatening emergencies call triple-zero (000).

Guide to Power Outages.

Your guide to power outages

How to prepare and be safe

PART 15

Guide to Power Outages

Why we have power outages

Victoria has the most reliable power supply in Australia, but sometimes power outages do occur.

Power outages can be caused by severe weather, such as lightning, floods, heatwaves, bushfires or high winds, or by trees falling on powerlines. Animals, car accidents or digging near underground powerlines can also cause interruptions to power.

Restoring power is usually the responsibility of your local electricity distribution company, who owns and maintains the poles and wires bringing power to your home.

This guide outlines some simple things you can do at home to help prevent power outages – and to prepare for those rare occasions when power is lost for a long time.

Help prevent power outages

Trees interfering with powerlines are a cause of many easily preventable power outages.

You can help to reduce this risk by regularly checking the size and health of trees growing close to powerlines, and letting the appropriate people know if these trees need to be cut back or removed.

DO NOT attempt to remove or prune trees near powerlines yourself, even if they are on your property.

If the tree is on your property, contact your local electricity distributor. If the tree is in the street, call your local council. These groups can arrange for the trees to be pruned or removed according to safety regulations. For more information on tree clearing, visit the Energy Safe Victoria website at www.esv.vic.gov.au or call 1800 800 158.

Preparing to manage a power outage

Power outages can occur at any time. To prepare, you should have an energy plan and kit, which includes:

1. Important Contacts. Complete the list provided in this brochure and keep these numbers somewhere safe and easy to find in case of a power outage.

2. Access to a phone, such as a charged mobile phone that doesn’t rely on electricity to operate.

3. Alternative lighting, such as candles or torches. Remember to keep naked flames away from flammable material and gas sources.

4. Alternative cooking facilities and heating. Keep in mind that some gas appliances may still require electricity to operate them. Always ensure gas connections on portable appliances are maintained and in good working order.

5. A battery-powered radio. Stay tuned to news services to get updates on weather conditions and power outages.

6. Access to fresh water. If you use electricity to run a water pump, make sure you have an alternative source for fresh water.

What if you have special needs?

If you require an uninterrupted supply of power because you:

• are on life support equipment;

• have a medical condition that requires continuous power supply; or

• have any other special needs, you should report your needs to your electricity retailer (the company you pay for your electricity) so they can contact you in the event of an outage. Make sure they have your up-to-date telephone numbers and contact details.

Power outages

What to do when you lose power

Be energy safe

• Keep clear of fallen powerlines and keep others away. The powerlines may still be live, so you should call your local electricity distributor (see the “Faults and Emergencies” number on your most recent electricity bill).

• Check your neighbour’s house to see if they have also lost power. If your neighbour has power on, then check to see if your safety switch has been tripped.

• Be careful when using candles and other open flames - keep naked flames away from flammable material.

• Make sure appliances are turned off (because they could come back on when you are not there).

• Don’t try to connect temporary generators to household wiring. Engage a licensed electrician to do all electrical work. ‘Do It Yourself’ electrical work is very dangerous and illegal.

• If the power has been cut due to storm damage to your house, the damage to your house may need to be repaired before a licensed electrician can safely restore power.

Be a good neighbour

• Check and offer support to neighbours and relatives particularly those with special needs, such as elderly people and people with disabilities.

Be safe with food

• Only open fridge and freezer doors when absolutely necessary. This will keep the food and air temperature colder for longer.

• If possible, use bagged ice to keep food cold or frozen.

• Once cold or frozen food is no longer cold to touch (5°C or above) make sure it is used within four hours or throw it away.

• If power is restored when frozen food is still cold to touch (less than 5°C) the food is safe to refreeze.

• If you have hot food, make sure it is consumed within four hours or throw it away.

• For more information on food safety visit www.dhs.vic.gov.au/health/foodsafety or call the Department of Human Services on 1300 650 172.

Who can help restore power

Your electricity distribution company

Your electricity distribution company is responsible for the poles and wires which carry electricity to your home and normally organises for the power to be restored. They can be contacted on the faults and emergencies number on your most recent electricity bill.

State Emergency Services (SES)

For storm and flood emergency assistance contact the SES on 132 500. They can note the details and send help if necessary.

General information on storms and floods can be obtained from the VICSES Flood & Storm Information Line on 1300 VIC SES or 1300 842 737 Life threatening emergencies should be reported to 000.

Your local council

Contact your local council if you need information on emergency services available in your area, particularly if you are elderly, disabled or need special help.

Restoring power supply

If the power outage is caused by a fault with the poles and wires, your electricity distribution company will work to restore power as quickly as possible. The time this takes can depend on factors such as how widespread the damage is, the severity of the damage, weather conditions and access to the area.

Customers who experience long or frequent power outages in a year may be eligible for Guaranteed Service Level Payments. To find out about your eligibility, contact your local electricity distribution company or visit www.aer.gov.au or call 1300 302 502.

You may also be eligible for other personal hardship emergency grants. To find out contact the Department of Human Services on 1300 650 172 or visit its website at www.dhs.vic.gov.au/emergency

Published by the Department of Primary Industries, 1 Spring Street, Melbourne, Victoria 3000 Australia

February 2010

© The State of Victoria, 2010

This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968

Authorised by the Victorian Government, 1 Spring Street, Melbourne, Victoria 3000 Australia

ISBN 978-1-74217-350-4

Disclaimer

This publication may be of assistance to you but the State of Victoria and its employees do not guarantee that the publication is without flaw of any kind or is wholly appropriate for your particular purposes and therefore disclaims all liability for any error, loss or other consequence which may arise from you relying on any information in this publication.

For more information about DPI visit the website at www.dpi.vic.gov.au or call the Customer Call Centre on 136 186

If