Technology We continue to leverage information and digital technology to transform services to the community and customers. This year, we continued our digital government commitment by launching the Jubilee Oval and Hurstville Entertainment Centre websites. We also transformed our customer request management system, enabling customers to log and track a variety of our services. During 2020/21, we received and processed 26,821 online service requests, a 68 per cent increase on last year.
We continue to focus on becoming a data driven organisation, establishing the capability and data sources to enable our City Dashboard, which will help the community to see the varied services provided across the LGA every day. We also formalised our Digital Data Policy, which outlines the better use of data and building a strong process-driven culture. As new technology solutions continue to emerge, our journey to enable smart places continues. Smart places use information and communications technology (ICT) to enhance the experience people have in places and how sustainable they are. We continued to invest in our network of smart city technology such as CCTV, public Wi-Fi, people counting and smart parking technology. Our commitment to keeping information safe was enhanced with better technical infrastructure and cybersecurity resilience. Our technical infrastructure is now founded on Azure native cloud enterprise architecture. We also tested our business continuity preparedness with a denial of service attack scenario. This year, under our cybersecurity audit program, we finalised seven independent audits focused on information management security policies and processes: • • • • • • •
network penetration Wi-Fi penetration information security policy review adherence to the Australian Security Centre - Essential 8 records information management policy review social engineering – malicious email physical intrusion testing.
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