PROFILE
ProRisk Brokers servicing SME and mid-market clients have specific requirements, so they’ve been turning to ProRisk. We tailor products for this market and give brokers the ability to package and tailor wordings to suit their clients’ needs.
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enquiries@prorisk.com.au
WHILE SOME of ProRisk’s solutions are still underwriter-managed, six key products can be quoted, bound and renewed in minutes on ProBind, our simple-to-use mobile broker trading platform. ProBind features 24/7 full policy life cycle functionality. It lets brokers quote, bind, mid-term endorse and cancel. We currently offer management liability (ML), sole traders and partnerships ML, healthcare professionals’ civil liability, cyber and privacy liability, and association liability through ProBind. Eventually, all of our products – including general liability, professional
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indemnity and property – will be available on the platform at www.probind.com.au. ProBind actually lets brokers’ clients interact with the platform, if the broker wants them to. It opens the possibility for ProRisk to deliver bespoke scheme solutions designed to meet an insured’s desire to self-serve, while improving broker efficiency, accuracy and profitability. It can save your staff ’s time and increases their efficiency which means they can spend more time engaging with your client. Last year, ProRisk was named Underwriting Agency of the Year at the Insurance Business
Australia Awards. This was based on a number of factors, including the quality of our tech, our innovative products – for example, ProRisk developed the sole traders and partnerships ML policy to address the uninsured exposures of businesses structured as sole traders or partnerships – and our claims management team and system. Our cyber product was also recently awarded a 5-Star Award in cyber insurance by Insurance Business magazine. We live and breathe our company motto: that protection is our promise, and when you buy a ProRisk policy, that’s our guarantee.
MATT HARKIN, DIGITAL APPLICATIONS MANAGER AS THE digital applications manager at ProRisk, Matt Harkin’s main role is to ensure that ProRisk has the best possible technology solutions to streamline underwriters’ processes and procedures. Working with a Melbourne and offshore team, he also delivers enhancements, tools and solutions to ProRisk’s broker clients, employing best practice and security principles at all times. Harkin has worked in insurance for more than 20 years. Originally an insurance broker, he moved between insurance and technology solution providers. “Throughout my time, I have seen many changes in the way insurance contracts are provided – from microfiche films and a single computer sever taking up an office floor in Collins Street to the use of fax machines and call centre
operators to purchasing insurance without human involvement,” he says. Harkin says he’s grateful to work in a business that consistently aims to be at the forefront of technology to improve interactions with brokers and insurance capacity providers. Harkin developed ProBind, ProRisk’s most significant broker enabling tool, with his offshore team. “In my eyes, it is one of the best insurance software applications within the Australian market,” he says. “It ticks so many boxes for us and our partners, and can be upgraded and adapted as necessary. Brokers use the platform to get smart insurance contracts for their clients because it’s simple to use, fast, secure and robust.” So far, ProBind has exceeded all
expectations in terms of broker uptake, with around 2,020 brokers currently registered and rising daily. Harkin sees this as a tribute to the platform and its developers. He believes that technology will continue to evolve in ways we cannot comprehend today. “Technology within the insurance sector will be moving into a more collaborative and closer arrangement than what we have seen in the past,” he says. “Insurance providers want to help and work with the intermediaries and association groups, ensuring that they are getting the best solution for their clients and members. Technology is just a tool – however, it’s also an enabler in many areas, including being able to break down barriers that exist today relating to transparency.”
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