PROFILE
ShieldCover “We don’t back down from a problem, and we always deliver what we promise” – a sure guarantee by the ShieldCover team. With 20 years of combined experience in the insurance industry, their expertise is your solution. hello@shieldcover.com.au
SHIELDCOVER prides itself on its promise to advocate in the best interest of brokers by offering innovative solutions tailored specifically to their needs. In doing so, it reaffirms that insurance isn’t ‘one size fits all’. Over the years, the company has earned its reputation as a trusted and established underwriting agency. Starting life as Ryno Insurance back in 2006 with a focus on the specialist motor market, the company has had a few changes to get where it is today – a specialist in offering solutions to blue collar and hospitality businesses, property owners, and small retailers. Brokers should be confident that while ShieldCover has evolved, one thing will always remain the same: the drive to offer unparalleled support to broking partners and clients Australia-wide. “Supporting you, to support them” is the encouraging promise that greets everyone who
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PRODUCTS
lands on the ShieldCover website. The dedicated team believe there is more to client servicing than just meeting their demands. With an online quoting platform and a development team always looking at creating efficiencies and improvements for ShieldCover’s broking partners, rest assured you are in safe hands. With a team of passionate and expert underwriters working on the front line, ShieldCover’s future is looking bright as the company continues to build on its already impressive portfolio. As the brand continues to grow, ShieldCover is constantly pursuing new ways to transact business, improve, adapt and interact with the intermediary market within an increasingly competitive industry. A Lloyd’s coverholder, ShieldCover is pragmatic and perceptive in its approach. The agency is quickly becoming the go-to brand for brokers and their blue-collar, hospitality, property owner and small retail clients.
ShieldCover specialises in tailored insurance cover for various industries throughout Australia. Blue collar • Cleaners • General trades • Motor trades • Project managers and site supervisors • Scaffolders • Transport and logistics operators • Welders and boilermakers Hospitality • Accommodation • Cafés and restaurants • Country pubs/licensed hotels • Event organisers • Market organisers Property owners • Commercial property owners • Vacant land and vacant structures Small retailers • Handmade businesses • Market stall holders • Small online retailers
SUZIE O’HAGAN, UNDERWRITING MANAGER SUZIE O’HAGAN, ShieldCover’s underwriting manager, has spent more than 16 years in the insurance industry and has extensive knowledge in underwriting, managing binders and process change management. With her IT background, O’Hagan has been one of the driving forces for ShieldCover’s technological advancement, constantly pushing for more efficient and automated solutions in line with the ShieldCover ethos to work smarter, not harder.
O’Hagan inspires ShieldCover to have a distinct edge in insurance expertise and placing unconventional risks. She credits her adeptness in the industry partly to participating in a secondment in London, where she gained firsthand experience working with a Lloyd’s broker and developed meaningful relationships with Lloyd’s syndicates. O’Hagan’s commitment to honesty and willingness to go above and beyond instil confidence in the ShieldCover brand
promise, especially when it comes to quoting a piece of business that other insurers have declined. This further positions ShieldCover as a broker favourite. “In most cases, other underwriters placed the risk in the ‘too hard’ basket, but it isn’t actually an undesirable risk; it just needs to be considered differently,” O’Hagan explains. With her can-do attitude, the possibilities are endless with O’Hagan at the underwriting reins.
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