Dealing with Personal Issues / Plé a Dhéanamh le Fadhbanna Pearsanta As a Class Rep it’s your job to keep informed on various services available so that if one of your students has an issue you should be able to direct them to the right people. Many students are merely unsure of both their problem, and how to deal with it. As a Class Rep you could well be the first person they tell. Quick Pointers • Don’t presume you know how they’re feeling, even if you think you do. • Listen to them. • Don’t be judgmental. • Don’t give advice. • Don’t feel you should know all the answers. • Don’t tell any of your friends, this will only hinder matters. Remember! It’s not your brief to deal with individual personal problems. You are not a counsellor and don’t ever feel obliged to deal with people on a personal level. When someone does have a problem, the best thing to do is refer them to one of the Student Counsellors or the SU Welfare and Equality Officer. Services available to students It’s important that you’re aware of the services available to students. There are two main types of services available to students, services within the college, and external voluntary organisations. You may not be familiar with them all so if in doubt ask an officer in the SU! College Services College services are available to all registered students of NUI Galway, although sometimes on different levels, depending on the type of registered students. All services pride themselves on being friendly at all times. Student Service Email Phone Accommodation Office accommodation@nuigalway.ie 091 493 540 Chaplaincy chaplains@nuigalway.ie 091 495 055 Counselling counselling@nuigalway.ie 091 492 484 Disability Support Centre disabilityservice@nuigalway.ie 091 493 541 ATS Mentoring atsmentoring@nuigalway.ie 091 495 282 Health Unit healthunit@nuigalway.ie 091 492 604 Crèche spraoinuig@gmail.com 091 493 739 Career Development Centre careers@nuigalway.ie 091 493 589 CÉIM su.ceim@nuigalway.ie 091 494 290
17
