5 #Backtothefuture
251 252
Main Track Step 1: expressing reason and purpose Step 2: describing the past Step 3: describing the future
253 253 260 268
Summary Grammar – HOW TO express reason and purpose – HOW TO talk about the future Vocabulary – Past and future – Storage – Items
278 278 278 279 281 281 281 282
On Different Tracks Check 1: expressing reason and purpose Check 2: describing the past Check 3: describing the future
283 283 289 296
Check Out: A message to my future self
305
6 How can I help you?
IN
Check In
307
Check In
308
Main Track Step 1: learning words to make complaints Step 2: filing a complaint Step 3: filling in a customer satisfaction survey
310
Summary Vocabulary Strategy – HOW TO write a formal letter/email – HOW TO make or deal with a complaint
331 331 333 333 334
On Different Tracks Check 1: learning words to make complaints Check 2: filing a complaint Check 3: filling in a customer satisfaction survey
335
Check Out: making a formal complaint
363
310 320
©
VA
N
327
four
4
T'n'T 4
Contents
335 344 353
