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GRI 411-1, 103-1, 103-2, 103-3) (GRI 413-1, 103-1, 103-2, 103-3) (SDG 2.3) T: Human rights T: Inclusion T: Indigenous people 6.1.1.4. Constant relation
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During 2019, 79 complaints were received that were addressed and finalized with the agreement of the neighbors, in an average time of four days.
Animal abuse (13 complaints): Due to the construction season, heavy machinery traffic is higher and blind spots cause incidents.
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Environment (3 complaints): Floods and droughts attributed to the company, without technical and/or legal support.
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Payment of easement (1 complaint): Agreements between community members associated with external procedures regarding the legal certainty of the property.
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Community issues (28 complaints) that might have an impact on the company in a certain way.
The main complaints in the Renace Hydroelectric Complex area were as follows: •
Employment (18 complaints): High employment expectation of the community, due to the completion of the construction of Renace IV, labor demand was reduced.
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Property Damage (13 Complaints): During road maintenance, these concerns arise from the community.
SUSTAINABILITY REPORT 2019
Three complaints were received at Hidroeléctrica Santa Teresa, which were resolved in an average of four days. In Guatemala, during 2019, no social incidents were raised.
