Important Information Your Newmarket Holiday Your Holiday has been arranged by Newmarket Air Holidays. Part of the Newmarket Group, founded in 1983, the company has carried countless happy customers to many beautiful parts of the world. Of course, as well as our commitment to quality, you are assured of the full financial protection of our ATOL bond lodged with the Civil Aviation Authority.
Brochure Details All information in this brochure was correct at time of going to print and any errors are unintentional. The availability of some services, facilities and attractions may vary due to circumstances out of our control such as poor weather conditions, lack of demand and breakdowns. We cannot predict these things in advance, and do not accept liability if things are not open or available, although we will do our best to provide alternatives.
Booking It is extremely important that you provide clear, correct information when booking, for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent, should be entered as the first name. It is also their address and telephone number(s) that should be given. Other names are required by airlines, insurance companies, hoteliers etc., so please be accurate. For foreign holidays it is essential that these names match those on the passports. If any member of your party e.g. newly weds, changes their name between booking this holiday and travelling, it is important to provide us with these details so that we can issue the tickets in the new name. If there is not time to amend the passport the marriage certificate should be carried in the passport. We need to know the number of children under 2, and those between the ages of 2 and 16 who may qualify for a 10% discount if they are sharing a room with 2 adults where a specific child price is not shown. We do not accept bookings from any unaccompanied passengers under the age of 18.
Your Financial Protection The air holiday packages in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL 2325. Please see our Booking Conditions for further information.
Your Itinerary You will receive your final Itinerary and final Travel Documents ten to fourteen days prior to departure, provided all payments have been made.
day from the same departure airport. If this is not possible we will endeavour to offer you an alternative flight departing the following day, which you may accept with a proportionate refund, or cancel with a full refund. Occasionally flights and coaches may be delayed due to circumstances beyond our control. In such cases we will do our utmost to help you and keep you fully informed. In the event of extended overnight delays, depending upon circumstances, we will endeavour to provide accommodation. In the case of a major delay to your homeward journey, we shall endeavour to delay the departure from your hotel.
Optional Excursions Some optional excursions are subject to a minimum number of participants. In the unlikely event that minimum numbers are not reached and the tour is cancelled, your payment will be returned in full. Cancellation often takes place whilst you are already on your holiday. This is because some people like to wait until they are in resort before booking their excursions and this often increases the numbers. If minimum numbers are still not met, your tour manager will inform you as soon as possible.
Flight Information All prices in this brochure are based on air travel in economy class. We reserve the right to substitute an alternative airline or aircraft type if required to do so for reasons beyond our control.
Important Note about Flight Timings The flight information given is based upon schedules that were known at the time of printing, or upon expected airline schedules. Please note that timings may become subject to change at the airline’s discretion, and should any such alteration be significant, we will inform you. Final timings will otherwise be reconfirmed with your tickets and Joining Instructions, approximately ten to fourteen days before departure. We thank you for your understanding in this matter.
Special Note on Rail Breaks Unless a train journey is specifically described as being steam hauled, all rail journeys are on scheduled services using diesel powered engines. Where a steam hauled rail journey is included, we reserve the right to replace the steam engine with a diesel locomotive in the unlikely event of the former breaking down.
Fitness to Travel
We endeavour to operate the itinerary advertised in this brochure although there are occasions when due to circumstances out of our control, we may have to change the order in which the itinerary is operated, or our day by day activities. On the rare occasion this happens our tour managers will keep you fully informed, and where possible provide suitable alternatives.
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. Please tell us any special information and this will be acknowledged on your Confirmation of Reservation. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
Accommodation
UK, Irish & European holidays
Should you have special requests such as adjoining rooms, or high or low floors, make your request at the time of booking. The hotel cannot guarantee to meet all requests but will at all times do their best to oblige. Please note that at the beginning and at the end of the summer season, certain facilities advertised at hotels may not be available. Items such as outdoor swimming pools and air-conditioning, for example, are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available.
Unless otherwise stated the price of the holiday applies to each of 2 people sharing a room. The majority of rooms are twin-bedded. Double beds can be requested but are not guaranteed. Most hotels have single rooms and a supplement is usually charged. The third and fourth bed in triple and four bedded rooms are usually only suitable for children. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer - your tour manager will give you assistance and advise of any extra charge that would be made. Breakfast is included on most holidays - details are in the brochure. Continental style invariably means rolls/croissants, jam, tea or coffee. If you have any special dietary needs, please let us know at the time of booking. Not all hotel rooms especially in overseas hotels have tea/ coffee-making facilities – seasoned travellers take travel kettles with them.
Airport Development Charge An Airport Development charge has been introduced at a few UK Airports. You will be required to pay a charge per passenger over 16 years old at the following airports prior to checking in for your flight: Durham Tees Valley, Knock and Norwich. The amount varies from airport to airport, but is generally between £5 and £10 per person. Please visit the airport’s website for further information.
Hotel Room Tax Some regions of Italy, Austria and the Netherlands have introduced a room tax of between €1.00 - €4.00 per person per night, payable directly by the guest to the hotel on check-out. You will be advised by your tour manager in resort if your particular hotel(s) is implementing this charge.
Special Requests There are of course only a limited number of front seats on coaches, low floor rooms in hotels etc. Should you have special requests such as adjoining rooms, or for a high or low floor, make your request at the time of booking. We cannot guarantee to meet all requests but will do our best to oblige.
America, Canada & Further Afield holidays The majority of the rooms will have two double beds or one kingsize bed. It is standard practice for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer but this is at the hotel’s discretion.
Costing of Holidays The costs of your holiday have been converted into GBP using these exchange rates: EUR 1.04; USD 1.2586; CAD 1.6646; NOK 10.9345; INR 89.6192
Holiday extras not booked with Newmarket We cannot be held responsible for compensation in respect of any extras which are booked (eg travel insurance, currency, theatre tickets) with a third party, if we subsequently cancel your holiday for whatever reason.
Delays
Call costs
In the event of your outbound flight being cancelled by the airline, we will try to rebook to you onto an alternative flight departing the same
All calls to our 0330 telephone numbers are charged at the standard local rate.
200 Book this holiday online:dmr.newmarketholidays.co.uk
