What's New: Dugan Sales & Service Sioux Falls’ newest appliance store By Virginia Olson | Photos by Margaret Pennock
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ith the motto, “Big store savings, small town service,” Dugan Sales & Service at 1116 W 41st Street is Sioux Falls’ newest appliance business. Located in the Gilrich Village Mall, Dugan took over the space formerly occupied by Party America. The 5,500 sq. foot showroom opened March 19.
Dugan is a fourth-generation family business that started in Watertown in 1911. In fact, it is the oldest family-owned business in that community. The 41st Street Sioux Falls location is their second store. “In Sioux Falls we’ve expanded our business to many multi-housing projects which led us to residential sales in this area. That has brought the demand for a showroom our customers can enjoy,” says general manager Chris VanderWal. “With all the growth and construction in this community, we know it’s a good decision.” When it comes to brands, Chris says Dugan’s showroom carries “everything.” Brands include Thermador, LG, Whirlpool, KitchenAid, Jen Aire,
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Frigidaire, GE, Ventahood and Bosch appliances. The laundry appliance line includes LG, Electrolux, Whirlpool, Maytag, GE and Speed Queen. A special feature of the showroom is that there are two working kitchens. “The kitchens allow us to show how our products look, feel and operate for our customers and interested contractors,” he says. “We also hope to host some fun cooking classes for the public.” Great customer service and personal help after the sale have long been Dugan’s brand identity. “Our amazing sales team works hard at understanding our customers’ appliance needs and figuring out what works best for them,” says Chris. “We know buyers are looking for performance, longevity and control over how they cook. But Dugan’s customer service extends beyond the purchase, delivery and installation. If there is a service problem, our customers know they can pick up the phone and call. We will take care of it.”
